Hammer & Dolly July 2018

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Remembering a Special Student

July 2018 Volume 12, No. 7 $5.95

Techs at Risk

Guest Editorial: Todd Tracy

www.wmaba.com

www.grecopublishing.com

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It Takes Genuine Honda Collision Repair Parts To Achieve a Genuine Honda Fit. Honda collision repair parts are engineered and manufactured to Honda standards.

In the collision-repair business, time is money, and you can’t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it.

For Genuine Honda parts, contact these Authorized Honda dealers.

Ourisman Honda 3371 Ft. Meade Rd. Laurel, MD 20724 Direct: 301-498-6050 Fax: 301-498-0157 www.laurelhonda.com

Honda of Tysons Corner 1580 Spring Hill Rd. Vienna, VA 22182 Direct: 703-749-6652 FAX: 703-821-4229 www.hondatysonscorner.com E-mail: sebastian.venegas@hondaoftysonscorner.com

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Miller Honda 3985 Valley Pike Winchester, VA 22602 Direct: 800-296-5020 Direct Local: 540-868-9916 Fax: 540-869-1074 E-mail: bmorgan@drivemiller.com

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CONTENTS July 2018

32 COVER STORY 2018 WMABA GOLF OUTING WMABA HAS ANOTHER SUCCESSFUL TOURNAMENT TO RAISE AWARENESS

Another year of fun and industry support.

GUEST EDITORIAL BY TODD TRACY 12 THE TRUTH IS SIMPLE

Tough words from the Texas attorney.

DEPARTMENTS 6 8

LOCAL NEWS 16 RISING STARS COMPETE AT VA SkillsUSA Talents showcased at annual event.

18 TCC STUDENTS PAY TRIBUTE TO

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FALLEN CLASSMATE

Calendar of Events

Executive Director’s Message JORDAN HENDLER WMABA Sponsorship Page

WMABA Membership Application

Remembering a special young tech.

BY KRISTEN DALLI

ADVERTISERS’ INDEX

WMABA FEATURE BY JOEL GAUSTEN 20 KNOWLEDGE IS PROTECTION: A DEEPER LOOK AT SHOP FLOOR DANGERS A further review of collision repair dangers.

INDUSTRY UPDATE

BY JOHN WALCZUK

24 DIMINISHED VALUE: VEHICLE OWNERS LOSE AGAIN - PART 1 OF 2-PART SERIES Guest views from an industry expert.

INDUSTRY ADVICE: ASK MIKE 36 WHAT IS YOUR NEW OEM WEBINAR SERIES ALL ABOUT? A new solution to OEM info gaps.

Audi Group . . . . . . . . . . . . . . . . . . . . . . . . .15 Axalta Coating Systems . . . . . . . . . . . . . . .IFC BMW Group . . . . . . . . . . . . . . . . . . . . . . . .17 Chesapeake Automotive Equipment . . . . .25 Crashmax Equipment . . . . . . . . . . . . . . . . .26 Empire Auto Parts . . . . . . . . . . . . . . . . . . .25 Fairfax Hyundai . . . . . . . . . . . . . . . . . . . . .38 Ford Group . . . . . . . . . . . . . . . . . . . . . . . . .38 GM Parts Group . . . . . . . . . . . . . . . . . . . . .30 Goliath Carts . . . . . . . . . . . . . . . . . . . . . . . .13 Honda Group . . . . . . . . . . . . . . . . . . . . . . .4 Hyundai Group . . . . . . . . . . . . . . . . . . . . . .9 Koons Ford . . . . . . . . . . . . . . . . . . . . . . . . .38 Malloy Hyundai . . . . . . . . . . . . . . . . . . . . . .3 Mazda Group . . . . . . . . . . . . . . . . . . . . . . .34 MINI Group . . . . . . . . . . . . . . . . . . . . . . . . .27 Mitsubishi Group . . . . . . . . . . . . . . . . . . . .37 Mopar Group . . . . . . . . . . . . . . . . . . . . . . .23 Nissan Group . . . . . . . . . . . . . . . . . . . . . . .23 Nucar . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 O’Donnell Honda . . . . . . . . . . . . . . . . . . . .19 Packer Norris Parts . . . . . . . . . . . . . . . . . .IBC Porsche Group . . . . . . . . . . . . . . . . . . . . . .36 PPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .OBC Reliable Automotive Equipment . . . . . . . . .7 Safety Regulations . . . . . . . . . . . . . . . . . . .29 Subaru Group . . . . . . . . . . . . . . . . . . . . . . .37 Toyota Group . . . . . . . . . . . . . . . . . . . . . . .31 VW Group . . . . . . . . . . . . . . . . . . . . . . . . . .22 Wheel Collision Center . . . . . . . . . . . . . . . .19 ZB Negotiations . . . . . . . . . . . . . . . . . . . . .26

Stock Images © www.istockphoto.com

July 2018

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Industry training opportunities and don't-miss events.

CALENDAR OF

EVENTS July 3, 2018 CORROSION PROTECTION Tidewater Community College, Chesapeake, VA

July 5, 2018 REPLACEMENT OF STEEL UNITIZED STRUCTURES Tidewater Community College, Chesapeake, VA July 10, 2018 MEASURING Manheim Harrisonburg Auto Auction, Harrisonburg, VA July 11, 2018 AUTOMOTIVE FOAMS Hilton Wilmington/Christiana, Newark, DE

July 12, 2018 MEASURING FinishMaster, Springfield, VA SECTIONING OF STEEL UNITIZED STRUCTURES Auto Parts Plus (formerly Uni-Select USA), Baltimore, MD ADHESIVE BONDING RMS Pro Finishes, Charleston, WV COLOR THEORY, MIXING TONERS & TINTING RMS Pro Finishes, Charleston, WV July 17, 2018 WHEEL ALIGNMENT & DIAGNOSTIC ANGLES FinishMaster, Springfield, VA

July 18, 2018 WHEEL ALIGNMENT & DIAGNOSTIC ANGLES Hilton Wilmington/Christiana, Newark, DE July 19, 2018 ALUMINUM EXTERIOR PANEL REPAIR & REPLACEMENT Tidewater Community College, Chesapeake, VA July 24, 2018 ALUMINUM EXTERIOR PANEL REPAIR & REPLACEMENT Manheim Harrisonburg Auto Auction, Harrisonburg, VA

August 7, 2018 SCRS Open Board Meeting Georgia World Congress Cent er, Atlanta, GA For more info, visit scrs.com

CLASS LISTINGS

July 25, 2018 AUTOMOTIVE FOAMS FinishMaster, Springfield, VA MEASURING Hilton Wilmington/Christiana, Newark, DE

July 26, 2018 FULL-FRAME PARTIAL REPLACEMENT FinishMaster, Fredericksburg, VA UNDERSTANDING THE CYCLE TIME PROCESS Tidewater Community College, Chesapeake, VA HAZARDOUS MATERIALS, PERSONAL SAFETY & REFINISH SAFETY FinishMaster, Springfield, VA REPLACEMENT OF STEEL UNITIZED STRUCTURES Auto Parts Plus (formerly Uni-Select USA), Baltimore, MD August 7, 2018 HAZARDOUS MATERIALS, PERSONAL SAFETY & REFINISH SAFETY Tidewater Community College, Chesapeake, VA August 8, 2018 PLASTIC & COMPOSITE REPAIR FinishMaster, Springfield, VA

August 9, 2018 MEASURING RMS Pro Finishes, Charleston, WV REPLACEMENT OF STEEL UNITIZED STRUCTURES RMS Pro Finishes, Charleston, WV August 14, 2018 MEASURING Tidewater Community College, Chesapeake, VA

August 15, 2018 REPLACEMENT OF STEEL UNITIZED STRUCTURES FinishMaster, Springfield, VA August 16, 2018 ADVANCED STEERING & SUSPENSION SYSTEMS DAMAGE ANALYSIS Alexandria Training Center, Alexandria, VA

I appreciate WMABA working on my behalf at the state capitol(s)!

Here is my contribution to the legislative efforts.

August 7-8, 2018 Collision Industry Conferen ce (CIC) Georgia World Congress Cent er, Atlanta, GA For more info, visit ciclink.co m

SECTIONING OF STEEL UNITIZED STRUCTURES Tidewater Community College, Chesapeake, VA STRUCTURAL STRAIGHTENING STEEL Auto Parts Plus (formerly Uni-Select USA), Baltimore, MD August 21, 2018 AUTOMOTIVE FOAMS Tidewater Community College, Chesapeake, VA August 22, 2018 PLASTIC & COMPOSITE REPAIR Hilton Wilmington/Christiana, Newark, DE August 23, 2018 PLASTIC & COMPOSITE REPAIR FinishMaster, Fredericksburg, VA

August 28, 2018 PLASTIC & COMPOSITE REPAIR Tidewater Community College, Chesapeake, VA

August 29, 2018 SQUEEZE-TYPE RESISTANCE SPOT WELDING FinishMaster, Springfield, VA

August 30, 2018 SQUEEZE-TYPE RESISTANCE SPOT WELDING Tidewater Community College, Chesapeake, VA

www.i-car.com or (800) 422-7872 for info

P.O. Box 3157 • Mechanicsville, VA 23116

Name: ______________________________________Company: __________________________________ Address: __________________________________________________________________________________ City:____________________________________________State: ______________________Zip: ________ Phone:

______________________________Email:

Donation Amount: Check Enclosed

$50

$100

____________________________________________ $500

Other ________________

Credit Card (Visa, Amex, MC)# __________________________________________________________ Exp: ________

Name on Card: ______________________________Signature: __________________________________ 6

July 2018

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July 2018

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EXECUTIVE DIRECTOR’S

MESSAGE

Jordan Hendler

(804) 789-9649 jordanhendler@wmaba.com

GOLFING WHILE OTHERS ARE HURTING? SEE WHY IT’S SO IMPORTANT! There’s a lot to be said about support.

When things get down, you need someone to give you a boost, and uplift your spirits to take another step forward or make it through another day. Every year, I cannot tell you how impactful it is that our sponsorship from vendors gives this association a big ol’ hug.

It’s empowering and reinforcing to all the great work that our membership needs us to do.

Our golf outing is a “fun” event. It may feel like we’re just celebrating while the industry is hurting, but it’s a way of showing how this crucial support raises the necessary funding to do all the hard work throughout the year. We commend our sponsors. We thank them. The golf outing helps us to do that.

Legislation, education, advocacy, and all the other things WMABA does are of vital necessity to our industry. Regardless of

whether or not a shop is a member, the association keeps plugging along on the most difficult issues shops face. Should everyone be a member? Of course! But not everyone is - not by a long shot. That's where the support from company sponsors comes in. It helps to pave the path so that we can keep going.

If you are not a member, you need to be. It’s never been more important. I know I say that all the time, if you’re a regular reader, but with all the changes in safety, technologies, repair methods and more, it’s a canyon growing wider by the day. You need to be on our side, so we can assist you in staying informed and current. Our participation in national associations and conferences keeps you represented to the highest level, while still being advocated on the local level as well.

There’s just no better place for you to be than at home with WMABA. It’s your way of getting that big ol’ hug to keep on going, stay in step with your industry, and make sure it’s here for years to come! H&D

Check the WMABA website and newsletters for regular updates and reports from the Executive Director’s perspective.

WMABA OFFICERS PRESIDENT

VICE PRESIDENT

TREASURER

SECRETARY

IMMEDIATE PAST PRESIDENT

Torchy Chandler torchy.chandler@gmail.com 410-309-2242 Bill Hawkins whawkins@mybmwannapolis.com 410-349-2578 Barbara Chase barbara@siskautobody.com 301-855-5525 Phil Rice phil@ricewoods.com 540-846-6617 Mark Schaech, Jr. mark@marksbodyshop.com 410-358-5155

BOARD OF DIRECTORS

Don Beaver (donbeaver3551@gmail.com) 443-235-6668 Rodney Bolton (rbolton@aacps.org) 443-386-0066 Kevin Burt (kevinburt@walkermillcollision.com) 301-336-1140 Barry Dorn (bdorn@dornsbodyandpaint.com) 804-746-3928

ADMINISTRATION

Ben Gibson (bgibson@richmondmarinecenter.com) 804-355-8151 Steven Krieps (srkrieps@live.com) 304-755-1146 Ashley Kruger (akruger@baughautobody.com) 804-285-8045 Danny Szarka (danny@dynamiccollisionservices.com) 410-500-9200

EXECUTIVE DIRECTOR Jordan Hendler (jordanhendler@wmaba.com) 804-789-9649 WMABA CORPORATE OFFICE P.O. Box 3157 • Mechanicsville, VA 23116

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STAFF

PUBLISHER SALES DIRECTOR EDITORIAL DIRECTOR CREATIVE DIRECTOR EDITORIAL/CREATIVE COORDINATOR

OFFICE MANAGER

Thomas Greco thomas@grecopublishing.com

Alicia Figurelli alicia@grecopublishing.com

Joel Gausten joel@grecopublishing.com

Lea Velocci lea@grecopublishing.com

Alana Bonillo alana@grecopublishing.com

Donna Greco donna@grecopublishing.com

PUBLISHED BY TGP, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 973-667-6922 FAX 973-235-1963 Reproduction of any portions of this publication is specifically prohibited without written permission from the publisher. The opinions and ideas appearing in this magazine are not necessarily representations of TGP Inc. or of the Washington Metropolitan Auto Body Association (WMABA). Copyright © 2018 Thomas Greco Publishing, Inc.

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Unsurpassed Quality.

Genuine Hyundai Parts.

HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE.

SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS.

TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR THE WHOLESALE PARTS SPECIALIST AT THESE FINE DEALERS. Buy Hyundai Parts.

For Genuine Hyundai parts, contact these Authorized Hyundai Dealers.

Fairfax Hyundai 10925 Fairfax Blvd.

Fairfax, VA 22030 Phone: 703-273-5188 FAX: 703-352-3115 E-mail: parts@fairfaxhyundaiinc.com

Fitzgerald Lakeforest Hyundai 905 North Frederick Ave. Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595

Malloy Hyundai 1880 Opitz Blvd.

Woodbridge, VA 22191 Parts Direct: 703-490-8263 Fax: 703-490-3864 E-mail: hmkparts@aol.com

Checkered Flag Hyundai 3033 Virginia Beach Blvd.

Virginia Beach, VA 23452 Phone: 757-687-3463 Fax: 757-687-3468 hyundai.checkeredflag.com

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WMABA THANKS

YOU WMABA thanks their generous supporters of the

LEVEL 1

Corporate Sponsor Program for 2018!

We encourage YOUR SUPPORT of those who SUPPORT US! For more information about the sponsorship program, please contact Executive Director Jordan Hendler at (804) 789-9649 or email jordanhendler@wmaba.com

LEVEL 2 Certified Automotive Parts Association

www.wmaba.com

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FinishMaster • Mid-Atlantic Paint & Supply National Coatings and Supplies • WheelsOnsite

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Fighting back against control.

GUEST

EDITORIAL The Truth Is Simple I’m often reminded of a Ford commercial that ended with the phrase, “Keep Your Ford a Ford.”

The entire commercial involved how Ford develops, designs, engineers and tests its vehicles with parts that it has approved through strict engineering standards. The commercial goes on to say that any deviation in part or component performance can have devastating consequences, because a vehicle is a system that must work together to ensure a safe and proper performance in the event of a crash.

I have a rhetorical question: Why didn’t Ford add “Use Only Ford OEM Parts” to the end of that commercial? Make no mistake about it – the vehicle manufacturers know that their OEM parts are far superior than any aftermarket part. How can such a bold statement be made? The answer lies in the FMVSS (Federal Motor Vehicle Safety Standards) testing that the industry conducts when they self-certify their vehicles. When a vehicle manufacturer conducts its crash testing to meet FMVSS Nos. 201, 208, 209, 210, 214, 216 and 301, the vehicle contains only OEM parts. With reverse engineering and the quest to always improve profit margins, you can rest assured that if an aftermarket supplier made a better part that was cheaper, the vehicle manufacturer would use it to certify its vehicles and comply with all applicable FMVSS regulations. Further, the OEM would use that aftermarket supplier as its replacement parts supplier. However, this is not happening. Why? The truth is simple: Aftermarket parts do not weigh the same or look the same as OEM parts. They are not the same quality and do not go through the same engineering analysis as OEM parts. This is true for a number of reasons. First, the vehicle industry spends hundreds of millions of dollars on a new platform vehicle to ensure it will perform in a crashworthy manner. Second, when even subtle changes in a design are desired, the vehicle industry has strict engineering methodologies that must be met to ensure the change does not negatively affect performance in any way. Third, the vehicle manufacturers look at the entire scope of a vehicle’s performance, not just how one component performs, because they understand that a flawed part can negatively affect structural, restraint or even

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BY TODD TRACY

occupant kinematic performance. This is precisely what was proven in the three Honda Fit crash tests that were conducted by KARCO following the John Eagle Collison Center verdict. These tests were conducted to evaluate whether aftermarket parts and non-approved repair methods negatively affected the safety performance of the vehicle. The results were clear, and the Insurance Institute for Highway Safety (IIHS) had to admit in its advisory that there were substantial differences in vehicle performance and injury production due solely to the use of aftermarket parts and non-approved repair methods.

Loaded with engineering proof that aftermarket parts and nonapproved repair methods decrease vehicle performance and increase injury potential, the insurance industry should now only approve and pay for OEM parts or OEM-approved replacement parts. Sadly, that is not the case, because we live in a world where

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GUEST EDITORIAL

insurance companies believe they know more about safety than the vehicle industry, vehicle crashworthiness engineers, biomechanical engineers and engineers who have devoted their careers to finding ways to improve our chances of surviving an accident that 20 years ago would have been a death sentence. Insurance companies undermine decades of research, engineering analysis and science by insisting on aftermarket parts that are not like kind and quality and by insisting that the OEM repair method is not necessary. Let me coin a new phrase here: “Underminers of safety.” The insurance company has increased its profit margins, destroyed the vehicle repair industry and exposed millions of people to catastrophic injuries and deaths because the cars they are riding in are ticking time bombs waiting to detonate when an accident occurs – all because the insurance company dictated the repairs and abandoned safety.

The insurance industry needs to stick with what they do best – take in premiums, find ways to not pay claims and tell our doctors how best to treat patients. It is time for the vehicle repair industry to stand up for itself. The insurance industry destroyed healthcare in this country, and they have likely already destroyed the vehicle repair industry. I firmly believe there is time to take back your industry. But it will not be easy. It will require sacrifice. It will require standing up to insurance companies

JOIN TODAY!

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July 2018

who couldn’t care less about your company or your customer.

As vehicle safety professionals, you have a moral and legal obligation to ensure that your customers make it home safely because your repairs were performed properly, responsible and ethically. It’s time to get off the sidelines, stop bellyaching and get engaged in this fight.

Like they said in the movie Highlander, “There can be only one” winner.

Unless your industry changes its mindset, the insurance companies will continue to use and abuse your shops and your customers. *This article is not legal advice and may not reflect the opinions of WMABA and Thomas Greco Publishing. H&D

Executive Director’s Thoughts

Mr. Tracy has been spending a concerted amount of time, energy and money to help our industry better understand liabilities they face in making business decisions. The margins for error are everdecreasing, and professionals need to know that cutting corners, skimping, repairing when replacing should be done, etc., are only going to lead to more trouble and issues down the road. Vehicles' on-board systems are becoming so advanced that the vehicle may end up being the "tattletale." Think about the culture and quality you are aligned with, and what you do will fall into place.

- Jordan Hendler

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Audi dealers strive to make you an Audi Genuine Parts fan •

Audi Parts Professionals are your subject matter experts on collision parts, replacement components and mechanical items.

•

Many Audi dealers offer technical service support hotline access that can reduce your repair times and help you meet an on-time promised delivery.

•

Installing Audi Genuine Parts contributes towards improved cycle time that makes both your customer and their insurance company happier.

•

Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers.

No other supplier comes close.

Helping you do business is our business. Order Audi Genuine Parts from these select dealers.

Audi Arlington 3200 Columbia Pike Alexandria, VA 22204 703.739.7490 Fax: 703.684.8420

Audi Bethesda 5206 River Road Bethesda, MD 20816 Parts Direct: 240.762.5636 Parts Fax: 301.718.1847 www.audibethesda.com

Rockville Audi 1125 Rockville Pike Rockville, MD 20852 Parts Direct: 301.296.2870 Parts Fax: 301.762.5055 www.rockville-audi.com

Audi Owings Mills 9804 Reisterstown Road Owings Mills, MD 21117 Parts: 877-411-6825 Parts Fax: 410-372-3380 www.audiowingsmills.com

Audi Annapolis 1833 West Street Annapolis, MD 21401 Parts Direct: 443.482.3280 Parts Fax: 443.482.3281 www.audiannapolis.com

Audi Chantilly 14839 Stonecroft Center Court Chantilly, VA 20151 703.956.2100 Fax: 703.956.2139 www.audichantilly.com

Audi Silver Spring 3151 Automobile Boulevard Silver Spring, MD 20904 844.413.6929 Fax: 301.890.3748 www.audisilverspringparts.com

Audi Virginia Beach 2865 Virginia Beach Boulevard Virginia Beach, VA 23452 Toll Free: 800.277.2122 Parts Direct: 757.687.3483 Fax: 757.687.3490 www.checkeredflag.com

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LOCAL

NEWS Rising Stars Compete at VA SkillsUSA

Rick Hendrick Collision Center in Virginia Beach recently played host to the SkillsUSA Virginia State Competition for Collision Repair and Automotive Refinishing.

Thirty students from across the Commonwealth competed in this event, with students tested in areas including interview skills, estimating, blending, scratch repair, metal straightening, welding and plastic repair. A written ASE-style test was given for nonstructural repair, and Automotive Refinishing contestants took a written test on color theory.

The rigorous competition tested each student on the skills and knowledge they’ve gained in their respective programs. The contest was also timed at 50 minutes per station, which helped show judges which students had time management skills.

This year’s competition yielded the following winners: Automotive Refinishing (High School) – First Place: Kennon Turner (Northern Neck Technical Center), Second Place: Kyle Heaton (Arlington Career Center), Third Place: Justin Altman (Virginia Beach Technical and Career Education Center); Automotive Refinish (College) – First Place: Samuel Tooney (Tazewell County Career and Technical Center), Second Place – Dylan Tripp (Virginia Beach Technical and Career Education Center), Third Place – Elmer Portillo-Flores (Arlington Career Center); Collision Repair Technology (High School) – First Place: Brayden Kelley (Massanutten Technical Center), Second Place: Thomas Hook (Northern Neck Technical Center), Third Place: Trevor Erickson (Virginia Beach Technical and Career Education Center); Collision Repair Technology (College) – First Place: Asha Harris (Massanutten Technical Center), Second Place: Jayson A’len Delgado. At press time, the First Place winners from each category were scheduled to compete in the 54th annual National Leadership and Skills Conference (NLSC) in Louisville, KY June 25-29.

Event organizers would like to thank these companies for their support: Hendrick Collision Center (judging and event hosting)

Axalta Automotive Refinishing (material donations and mixing assistants

FinishMaster (panel donations and volunteer judges)

Keystone (panel donations)

USAA (volunteer judges)

Norton Automotive Products (donations)

GEICO of Virginia Beach (volunteer judges) More information on SkillsUSA is available at skillsusa.org.

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Students show their stuff.

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THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW. For Original BMW Parts, contact one of these authorized BMW centers: BMW of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 Fax:410-349-2586 mybmwofannapolis.com

Passport BMW 5000 Auth Way Marlow Heights, MD 20746 301-423-0733 Fax: 301-423-2717 passportbmw.com

BMW of Alexandria 499 South Pickett Street Alexandria,VA 22304 Direct: 703-684-5255 Fax: 703-647-1853 bmwofalexandria.com

Northwest BMW 9702 Reisterstown Rd Owings Mills, MD 21117 410-363-1461 Fax: 410-363-7749 northwestbmw.com

BMW of Silver Spring 3211 Automobile Blvd Silver Spring, MD 20904 866-737-8937 Direct: 301-890-3015 Fax: 301-890-3748 bmwofsilverspring.com

Richmond BMW 8710 West Broad Street Richmond, VA 23294 800-237-0130 Direct: 804-527-6860 Fax: 804-965-6254 E-mail: tdailey@crownauto.com richmond-bmw.com BMW of Catonsville 6700 Baltimore National Pike Baltimore, MD 21228 855-996-2906 410-744-2000 Fax: 410-818-2600 bmwofcatonsville.com

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LOCAL

NEWS TCC Students Pay Tribute to Fallen Classmate The students at Tidewater Community College (Chesapeake, VA) have spent the last year working to restore a very special car – and honor an absent friend.

Jordan McNair was enrolled in the Honda Professional Automotive Career Training (PACT) program at TCC’s Regional Automotive Center when he was tragically killed in a car accident in August 2017 at just 20 years old.

Following his untimely passing, his classmates in the Honda PACT program decided to honor his memory the best way they knew how: Restore the car that was considered his pride and joy. McNair was in the process of restoring a 2000 Honda Civic Coupe that was flooded during Hurricane Matthew. Though McNair wasn’t able to finish the project himself, his classmates were adamant about joining forces to repair the car.

What initially started as a project the Honda PACT students were working on eventually morphed into a program-wide endeavor. Students from the Collision Repair and Honda PACT program were asked to

help complete the car, and were eager to get to work.

“These are such a tight group of students,” said Abe Sells, TCC’s collision repair instructor. “They approached me to finish the car, and they did everything – top to bottom.”

The Honda PACT students started by swapping the engine and turning the car from an automatic transmission to a manual one.

They then worked on the brakes, air bags, fuel lines, the suspension and some wiring issues related to the flood damage.

The students were so committed to finishing the project they spent their own money – and worked whenever they could – to buy parts and complete the project.

“The entire process – including the body work – took eight months,” shared TCC’s Regional Automotive Center Director Beno Rubin. “The collision repair work was completed as part of the instruction for that program, but the Honda PACT students worked on the car on the weekends and after class on their own time.”

“The project really had a good purpose

(Photos shown here and top right): Friends and instructors joined forces to pay tribute to late student Jordan McNair.

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July 2018

and a great meaning,” Sells noted. “We wanted to try to teach them how to repair and paint the car right, and these kids were outstanding. I was truly impressed by their ability to stick together to finish this project – they worked their tails off to get it done, and they’re really proud of it.”

The Honda PACT students who initially started work on the project are: Demian Rose, Demetrio Gallegos, Zack Kronske, Christian Benner, Dominique Martin, Eric Carmel and Drew Isom. The students in the collision repair class who helped complete the project are: Thomas Cochran, Alex Fernandez, Ryan Foster, Noah Hardy, Richard Jean-Baptiste, Josh Jones, Chris Lee, Nathan Loftis, Zion Myers, Robbie Newton, Jason Koelsch and Harvey Fitsgerald.

“Having done several project cars myself, I always enjoy the process,” said Honda PACT instructor David Lee. “This time, I let the students do most of the work and just kept them on track – due to the size of the project and all the details that go into it.

It was a great way for all of us to deal with a

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A fitting tribute.

BY KRISTEN DALLI

tragic situation. This cohort of students had already bonded very tightly before this, but it was great to see them finish the car just in time for them to graduate.”

The students presented the car to McNair’s family and friends at a special unveiling ceremony just days before TCC’s graduation. At the graduation, McNair posthumously received his Career Studies Certificate in Automotive Chassis Systems.

At the commencement ceremony, Priority Automotive unveiled the Jordan McNair Memorial Honda PACT Scholarship through the TCC Educational Foundation. The $12,000 scholarship will cover half the cost of tuition for two students in the Honda PACT program for two years.

“This was a great way to honor Jordan’s legacy, and to provide closure for the faculty and students,” Rubin said. “Additionally, the collision students were excited to work on the project, even if they did not personally know Jordan. This was a great moment for all of the students and faculty involved, and it was a fitting tribute to Jordan and his family. I couldn’t be prouder.”

“Jordan would be doing backflips if he could see the car now,” McNair’s mother, Paula Borchert, told TCC Today (the school’s online newsletter). “Our family will be eternally grateful for the sacrifice and love shown by his classmates and instructors.” H&D

Executive Director’s Thoughts

The TCC students stepping up to do this project is just a symptom of their truly good-hearted nature and respect of their fallen fellow student. This was a great way for them to work together as a team – like they would in a collision facility – for a great reason! There's no doubt these folks will make a positive impact on our industry for years to come. - Jordan Hendler

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WMABA

FEATURE Knowledge is Protection: A Deeper Look at Shop Floor Dangers

Last month, Hammer & Dolly explored ways that shops can better protect their employees from potential hazardous substances that flow through the air in a typical day. However, the possible dangers to your personnel don’t stop there, as collision repair professionals are introduced to a host of other risks on a daily basis that could have a devastating impact if not properly checked and communicated.

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Catastrophic Chemicals It may come as a surprise to some shop owners that something as seemingly minor as wheel detailing could be deadly. If the products used at your facility contain hydrofluoric acid, then proceed with extreme caution.

“A little drop on the skin will just keep burning through the skin and get down to the bone,” warned John Olaechea, a compliance assistance specialist for the Occupational Safety and Health Administration (OSHA) during a recent Collision Industry Conference (CIC). “People have lost fingers from this…You don’t even realize it’s

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A new era in education.

BY JOEL GAUSTEN

happening; it’s not that painful until your finger’s gone.”

Methylene chloride, a chemical that Olaechea has personally seen stocked in a number of collision repair facilities, is another enemy of shop safety. Although it is known as an effective ingredient in certain paint strippers, methylene chloride is a known carcinogen – which means that any shop that uses it must conduct frequent air monitoring.

“If you’re using this, you have to do a whole lot of stuff as an employer to make sure your employees are safe. Most people just remove the product because it’s easier.

“You can go pick it up at Home Depot, and there’s no warning about it; there’s [just] a little skull and crossbones on the can…It is something we have a specific standard on.”

To guide users on the possible risks associated with commonly used substances, OSHA offers an online Occupational Chemical Database (osha.gov/chemical data/index.htm) that has over 800 entries with information such as physical properties, exposure guidelines and emergency response guidance. In cases where newer products contain chemicals that OSHA has yet to properly research, the Administration will often urge users to follow the safety standards provided by the manufacturer.

Of course, communicating these dangers to staff is key to a safe shop environment. OSHA’s Hazard Communication Standard (HCS – osha.gov/dsg/hazcom/ index.html) is designed to ensure that information about chemical and toxic substance hazards in the workplace – and associated protective measures – is disseminated to business owners and workers. The HCS requires chemical manufacturers and importers to “evaluate the hazards of the chemicals they produce or import and prepare labels and Safety Data Sheets [SDSs] to convey the hazard information to their downstream customers.” Additionally, “all employers with hazardous chemicals in their workplaces must have labels and Safety Data Sheets [SDSs] for their exposed workers and train them to handle the chemicals appropriately. The training for employees must also include information on the hazards of the chemicals in their work area and the measures to be used to protect themselves.”

Winning the Loudness War If you work in a body shop, then there’s a pretty good chance you spend a lot of time shouting. Collision repair is noisy work, but just how loud you allow your shop to get can mean the difference between protecting your crew and facing an OSHA violation.

“If you have employees who are exposed above 85 decibels in an eight-hour, time-weighted average [TWA], you as an employer need to take some sort of action to protect those employees,” advised Olaechea, who added that employees cannot be allowed to be exposed to more than 90 decibels in the course of their work. “You can have a high amount of exposure for a little while as long as the rest of the day is not going to have much.”

To contact OSHA for state-specific information, visit the links below: Virginia: osha.gov/oshdir/va.html West Virginia: https://www.osha.gov/oshdir/wv.html Maryland: https://www.osha.gov/oshdir/md.html

According to OSHA’s online Hearing Conservation guide (osha.gov/Publications/OSHA3074/osha3074.html), employers “must monitor all employees whose noise exposure is equivalent to or greater than a noise exposure received in eight hours where the noise level is constantly 85 dB. The exposure measurement must include all continuous, intermittent and impulsive noise within an 80-130 db range and must be taken during a typical work situation…Employers must repeat monitoring whenever changes in production, process or controls increase noise exposure. These changes may mean that more employees need to be included in the [hearing conservation] program or that their hearing protectors may no longer provide adequate protection.”

Not surprisingly, Olaechea encouraged collision repair businesses to take a proactive approach in addressing noise within their facilities.

“If you’re working in an environment where you’ve got to yell to talk to somebody a lot of times, you probably need to do some noise monitoring or get an industrial hygienist out there.”

Research and Remedies While this story and last month’s feature hopefully opened your eyes to some of the common dangers in your shops, the topics discussed are merely the tip of the iceberg. You are encouraged to regularly visit osha.gov for updates and the most comprehensive information regarding chemicals, proper in-shop safety protocol, requirements and more. H&D

Executive Director’s Thoughts

Safety is everything when it comes to long-term health – and your productivity and workflow, too! Maintaining selfprotection, where work environments are incentivized to stay in tune with possible hazards, is a habit you want to create and sustain. It all starts with knowledge. If you don't know, connect with your product vendors for help!

- Jordan Hendler July 2018

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Alexandria Volkswagen 107 West Glebe Rd. Alexandria, VA 22305 703-684-7007 Fax: 703-684-4138

Checkered Flag Volkswagen 3025 Virginia Beach Blvd Virginia Beach, VA 23452 Parts Direct: 757-687-3465 757-490-1111 Fax: 757-687-3514

e-mail: parts@alexandriavw.com

Karen Radley Volkswagen 14700 Jefferson Davis Hwy. Woodbridge, VA 22191 703-550-0205 Fax: 703-643-0081

Ourisman Volkswagen of Bethesda 5415 Butler Road Bethesda,MD 20816 301-652-2452 Fax: 301-652-2589

www.checkeredflag.com

e-mail: parts@fitzmall.com www.fitzparts.com

Ourisman Volkswagen of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Toll Free: 855-417-4511 Fax: 240-499-2488

King Volkswagen 979 North Frederick Ave. Gaithersburg, MD 20879 Parts Direct: 240-403-2300 Fax:240-403-2398

e-mail: rockvilleparts@ourismanautomotive.com www.ourismanvolkswagenofrockville.com

e-mail: vwwholesale@ourisman.co

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Fitzgerald Volkswagen 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax: 877-696-1841

July 2018

e-mail: parts@vwking.com www.vwking.com

Fitzgerald Volkswagen of Annapolis 34 Hudson Street Annapolis, MD 21401 Phone: 410-224-4636 Fax: 410-224-4264 www.fitzmall.com

Ourisman Volkswagen of Laurel 3371 Ft. Meade Rd. Laurel, MD 20724 Phone: 301-498-6050 Fax: 301-498-0157 www.laurelvolkswagen.com

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GENUINE NISSAN PARTS

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So keep it original, and keep it real with Genuine Nissan Parts.

Contact these Nissan dealers for all your parts needs: Passport Nissan 5000 Auth Way Suitland, MD 20746 Phone: 301-423-6930 Fax: 301-423-2965

Sheehy Nissan of Manassas 9010 Liberia Ave Manassas, VA 20110 Toll Free: 800-969-4778 Local Direct: 703-361-0377 Fax: 703-361-5165 martinfisher@sheehy.com

Sheehy Nissan of White Marsh 8115 Belair Rd. Nottingham, MD 21236 Parts: 443-270-9001 Parts Fax: 443-270-8993 wmparts@sheehy.com sheehynissanofwhitemarshparts.com

July 2018

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INDUSTRY

UPDATE DIMINISHED VALUE: Vehicle Owners Lose Again Part 1 of a 2-Part Series We are seeing a trend where vehicle owners are at the mercy of insurance carriers who formulate their own interpretations of laws and rules. Some states are also guilty in this regard, as they adhere to archaic laws and possible interpretations that were established when a horse and buggy was the main form of transportation. While any vehicle that is involved in an accident might have diminished value (DV), it is important for claimants to understand that such claims can only be pursued on a third-party basis.

Regardless of the source, the vehicle owner – and possibly other entities – are impacted with financial losses when their vehicle has been in an accident. This is evident when the vehicle owner attempts to trade or sell a vehicle that has a negative history. In those cases, many automotive dealerships will not accept it as a trade-in, will not try to sell the vehicle in their used car facility and (if accepted on trade) will opt to sell the car at a wholesale auction. This all comes with a direct loss to the consumer and can often result in an offer of 20 percent less on trade-in than a vehicle without accident history.

In pursuing diminished value claims, one of the most frustrating

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methods used by insurance carriers is known as the 17C formula.

This was established by the Georgia Supreme Court in November 2001 and was used as the method to settle a class-action suit involving 25,000 claimants. The formula assumes that all damaged vehicles have lost resale value; however, it limits the loss to 10 percent of the market value on the date of loss and then reduces the maximum 10 percent based on the degree/type of damage (as well as current mileage). Remember, this was based on a class-action suit that pooled 25,000 vehicles regardless of age, model or purchase price. Consider a one-month- old vehicle that was purchased for $60,000 dollars with a repair cost of $30,000 dollars and noted frame damage. A certified vehicle appraiser might determine that this vehicle has a 35 percent diminished value, or $17,150 dollars. The 17C formula would likely be less than $6,000.

While the example is extreme, it provides one of the obvious issues with using the formula. Two national carriers have adopted this method on all their diminished value claims and point to Georgia as the basis or give no justification for its use.

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DV in the real world.

BY JOHN WALCZUK, ZB NEGOTIATIONS The State of New York falls into what we will call the “archaic ruling” category.

Possibly 100 years ago, an appellate court decision with respect to diminished value might have had merit, but it lacks logic or application today. One-hundred years ago, there were limited vehicle manufacturers, while today there are many (as well as large numbers of models available). The court’s decision to limit diminished value claims to only appreciating assets lacks merit today and only benefits the insurance carrier. Court rulings should have understandable merit and be logical and understandable. Today, the average vehicle owner in New York State cannot find merit or logic in this outdated court ruling. One can accept that vehicles do depreciate or lose value over time in the normal course of use. However, accidents tend to accelerate that depreciation. The one-time event of an accident is the cause behind the accelerated loss in resale value and cannot be attributed to normal wear.

This is especially true when the vehicle owner who purchases the vehicle has a history of replacement every three years and has no recourse but to absorb the excess loss. The insurance carrier who denies the diminished value claim based on this archaic court ruling just points to the court decision, and replies, “We are following the law.” The question we should be asking ourselves is, “What is right?” As one can only pursue diminished value claims against third-party carriers whose insureds are at fault, the innocent vehicle owner is again expected to bear the burden of another negligence based on this outdated ruling.

Look for Part 2 of this story in next month’s Hammer & Dolly. H&D *This article is not legal advice and may not reflect the opinions of WMABA and Thomas Greco Publishing.

John Walczuk is the director of client services for ZB Negotiations. The company specializes in helping vehicle owners obtain fair market settlement offers for their totaled vehicles. John can be reached at John@ZBLLC.net or (516) 364-0713.

July 2018

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IF OFFERING ONLY ORIGINAL MINI PARTS IS A CRIME, THEN YEAH, WE’RE GUILTY. At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers.

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MINI of Alexandria 5990 Duke Street Alexandria, VA 22304 703-461-6250 fax: 703-751-0595

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July 2018

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INDUSTRY

ADVICE

Do you have a question for Mike? Contact Hammer & Dolly Editorial Director Joel Gausten at joel@grecopublishing.com or (973) 600-9288, and we’ll ask him in a future issue.

ASK MIKE

What is Your New OEM Webinar Series All About?

Mike Anderson: Last year, somebody asked me, ‘Should I be worried about being in the collision repair industry?’ It got me thinking, should I be worried about being in the collision repair industry? I went and Googled ‘worried,’ and I saw a quote by a guy named Harold Stephens that said, ‘There is a great difference between worry and concern. A worried person sees a problem, and a concerned person solves a problem.’ So I realized I’m not worried – I’m just concerned, and I want to be part of the solution. In my ‘Who Pays for What?’ Surveys, we ask shops how often they research OEM repair This month, we “ASK MIKE” to discuss his procedures and what methods they use to do new free webinar series that examines OEM that. In our third year with the Survey, we saw repair procedures for the benefit of the industry. We at Hammer & Dolly hope you find that less than 35 percent of the shops said they research OEM repair procedures all the this following exchange useful, and we time. That was just very, very concerning to encourage you to reach out to us if you have me; it should be 100 percent of the time. I also a question for Mike on this or any industrysaw that only one-third of the people used related matter that he can answer in a OEM websites, and another third said they subsequent issue. referenced I-CAR. I just started looking at all Hammer & Dolly: You’ve been doing OEM- the different ways that people researched repair procedures, and I said, ‘You know specific webinars for a while now. When did that idea first come to be, and what are what? I’m going to educate people.’ I decided to start doing these webinars each month the primary goals of this project as where I would actually teach shops how to another way to serve the industry? research the OEM websites. It’s an absolute

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must – and mandatory – that you research repair procedures in order to do a safe and proper repair. There is a lot of liability out there for shops, but I also understood shops’ frustration. You’re trying to write an estimate, and all the OEM websites are different. There is no standardization. I decided that I would do monthly webinars where I’d examine an OEM website specifically and take people through how to find the things that were most common to collision repairers. For example, how do you find out if there are any precautions you should be aware of if you’re going to repair a bumper cover? My goal is to educate shops enough that they might get hungry and want to jump in there a little bit more.

Every OEM has been very supportive.

The very first webinar we did was in February with Toyota and Lexus. We had about 1,100 people pre-register for it, and we had about 800 attend it live and stay on it for the full 90 minutes. We did Chrysler second, and we had close to 1,200 people register for that one. We did our third one in April on Nissan/Infiniti, and we had almost 1,300 register and close to 900 people stay on for the entire thing. It just really reaffirmed my belief that collision repairers really want to do the right thing. Another thing

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is that the OEMs are on the phone with us when we’re doing this, and they actually take and answer questions live. We had so many questions for Nissan that we decided to do a Part Two. The videos are posted on our Collision Advice YouTube channel (youtube.com/ collisionadvice), and people can watch them.

There’s no charge to attend these webinars.

H&D: Based on the questions you’ve received so far from webinar attendees, are there common problem areas that seem to keep coming up that illustrate obvious gaps between what shops know and what the OEMs are actively trying to provide?

MA: Each OEM is different. When we did Nissan last month, we discussed how they have an equipment program where shops can receive discounts if they’re certified. We ended up getting a lot of questions about that, because no other OEM offers that. When we did Chrysler’s webinar, they actually offered some discounting on the OE repair procedure subscription, so we got a lot of questions on that. When we did Toyota, we got a lot of technical questions around zero-point calibrations and scanning. We’re averaging about 300 questions per webinar, and they vary based on the OEM. While we do open up the webinars to anyone – insurance companies, OEMs, jobbers, equipment manufacturers and shops – I would say 80 percent of the attendees are shops. We would love to see more insurers take part and watch it.

H&D: What are some things that attendees might want to do to prepare to take in what you’re going to be offering in one of these presentations?

MA: When we originally had this, we allowed for people to dial in with the connection and listen on their phones. We found out that when you have over 1,000 people on a webinar, you have to pay by the minute that everybody called in. We’re funding this ourselves each month. Our bill for the first webinar was almost $4,000 just for the amount of people who called in. Now, you can’t call in and listen; you have to use audio on your laptop. Right now, we’re encouraging people to make sure they have the ability to listen in from their computer or get a headset they can plug into it if they don’t want anybody distracting them. H&D

Moving the industry forward.

Mike Anderson is an Accredited Automotive Manager (AAM) and the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, VA. He has served as a member of many industry organizations throughout his career, including the WMABA Board of Directors, the Mitchell Advisory Board, the MOTOR Advisory Board, the ASE Test Review Committee, the National Auto Body Council, the Collision Industry Conference and the Society of Collision Repair Specialists.

Additionally, he is a past Virginia SkillsUSA chairman, serves as a facilitator for Axalta Coating Systems’ highly recognized Business Council 20 Groups in both the US and Canada and facilitates numerous courses for Axalta Coating Systems’ Educational Series. He currently offers expert industry consulting via his latest venture, Collision Advice (collisionadvice.com).

H&D: Are these attendees coming from particular markets again and again, or has it been a widespread response so far?

MA: It’s pretty widespread. I would say 90 to 95 percent of the attendees are from the US, and probably five to 10 percent are from Canada.

Every webinar breaks the attendee record for the previous one.

July 2018

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KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

We stand behind our product, providing collision repair professionals and vehicle owners peace-of-mind and confidence.

Contact these Genuine GM Parts dealers for all your parts needs: NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 e-mail: parts@nucar.com www.nucar.com

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OURISMAN CHEVROLET 4400 Branch Avenue Temple Hills, MD 20748 Phone: 301-899-6990 Fax: 301-899-9375 www.ourismanchevrolet.com

July 2018

POHANKA CHEVROLET 13915 Lee Jackson Memorial Highway Chantilly, VA 20151 Phone: 888-266-2993 Direct: 703-502-3729 Fax: 703-968-0932 www.pohankachevrolet.com

RADLEY CHEVROLET 3670 Jefferson Davis Highway Fredericksburg, VA 22408 Phone: 800-355-8202 Direct: 540-898-0055 Fax: 540-891-2074 www.radleychevrolet.com

OURISMAN CHEVROLET OF ROCKVILLE 807 Rockville Pike Rockville, MD 20852 Direct: 301-424-5332 Fax: 301-294-6381 www.rockvillechevrolet.com

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WE KNOW WHAT YOU’RE THINKING. YOU WANT TO KNOW IF THE PART’S IN STOCK , HOW MUCH IT COSTS, AND WHEN IT’S GONNA GET THERE. We get it.

You want the best part for a Toyota, but you’ve got to know when and how much.

Well, now you can. In addition to tools that can help you find and order the right VIN-based parts, now you can see if it’s in stock, schedule the delivery, even see your shop’s net price from your participating Toyota Dealer.* Now you’re thinking: “Cool!”

ToyotaPartsAndService.com

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For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Antwerpen Toyota 12420 Auto Drive Clarksville, MD 21029 Phone: 410-988-9272 Fax: 443-539-4022 darnold@antwerpenauto.com

Checkered Flag Toyota 5301 Virginia Beach Boulevard Virginia Beach, VA 23462 PH: 757-687-3443 FAX: 757-687-3437 www.checkeredflag.com

Ourisman Fairfax Toyota 10441 Lee Highway Fairfax, VA 22030 Toll Free: 800-626-2236 Direct: 703-273-2236 Fax: 703-385-8411 fairfaxparts@ourismanva.com www.ourismanva.com

Younger Toyota 1935 Dual Highway Hagerstown, MD 21740 Phone: 800-296-1190 Fax: 301-733-5465

Koons Toyota Annapolis 1107 West Street Annapolis,MD 21401 Phone:(800)262-3330 Fax:(410)280-6361

dthompson@youngertoyota.com

roy.easter@koons.com

July 2018

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COVER STORY

An unforgettable day.

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2018 WMABA Golf Outing HIGHLIGHTS May 16, 2018 Heritage Hunt Golf & Country Club Gainesville, VA Benefiting the Jerry Dalton Memorial Education Fund Always, in Memory of John A. Mattos COVERAGE BY ALICIA FIGURELLI

All names listed in captions are L-R unless otherwise noted.

1 BASF team 1: Brian Parks; Brian Fox

4 WheelsOnsite team 2: Larry Gowe; Travis Bohle; Ethan Zavacky; Mark Zavacky

5 NCS team: Dave Derr; Mickey Femino; Rick Plum; Willie Lemay

7 Sherwin-Williams team 2: Joe Digiacomo; Danny Szarka; Dave Fisher; Brandon Meyer

8 BAPS Auto Paint Supply team 1: Larry Porch; Eddie Strosnider; Brett Berkheimer; Dean Berkheimer

Chris Aktalay

Ellison; Zach Driskill; Mark Ruckstuhl

10 Axalta team 1: Steve Dunton; Darnell James;

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2 BASF team 2: Jim Beck; Jim Huston; Thad Green; Rob Brunner

July 2018

11 Axalta team 2 / Autocraft: Mike Larson; Glenn

3 WheelsOnsite team: Brandon Koethe; Brian Dean; John Procacina; Tyler Kisner

6 Sherwin-Williams team 1: Zach Long; Stephen Haney; Marcos Granados 9 BAPS Auto Paint Supply team 2: Gary Miller;

Randy Nappier; Al Fortin; Craig Shiffbauer

12 PPG team 1 / Finishmaster: Jimmy Campbell;

Barry Stoner

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13 FinishMaster Team 1: Jong Kim; Yong Kim; Young Kim; Byung Oh

14 FinishMaster Team 2: Jon Choi; Charles Shon; Jenny Kim; Don Kim

Shipman; Tommy Thomas; Sam Chase

Kozielec; Hank Clark; Tim Jaszczuk

15 Mid-Atlantic Paint & Supply team 1: Ralph

16 Mid-Atlantic Paint & Supply team 2: Ralph

17 Hertz team: Ben Austin; Derek Totaro; Larry Roth; Michael Flamand; Chris Allen; Umair Awan

18 Chesapeake Automotive Equipment team: Graysen Ashby; Pat O’Neill; Jet Taylor; Victor Kohnke

Keller; Kwon

Young Son; Chang Lee

19 Caliber Collision team 1: Kevin Helm; Brian

21 Auto Paint Supply Co. team 1: Paul Cook; Troy Bartz; Bryan Hicks; Randy Lewis

23 Akzo Nobel team 1: Steve McMahon; Kara Stephens; Tim Doyle

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20 Caliber Collision team 2: Joe Son; Sonny Son;

22 Auto Paint Supply Co. team 2: Bob Amos; Lee Armes; Thomas Dixon; Ross Mountcasel

24 Akzo Nobel team 2 / LKQ: John Marschall; Tim Ebright

July 2018

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Superior service starts with superior parts.

Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life.

Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you

Contact these Mazda dealers for all your parts needs: Brown’s Fairfax Mazda 10570 Lee Hwy. Fairfax, VA 22030 Toll Free: 800-234-8642 Phone: 703-385-3994 Fax: 703-591-5348

Nu Car Mazda 172 North Dupont Hwy. New Castle, DE 19720 Toll Free: 800-346-5283 Fax: 302-322-7135

Ourisman Mazda of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Phone: 855-417-4511 Fax: 240-499-2488 e-mail: rockvilleparts@ourismanautomotive.com www.ourismanmazdaofrockville.com

Fitzgerald Mazda of Annapolis 1930 West Street Annapolis, MD 21401 Toll Free: 866-280-8022 Phone: 410-224-4636 Fax: 410-224-4264

Fitzgerald Mazda 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax 877-696-1841 E-mail parts@fitzmall.com www.fitzparts.com

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www.fitzmall.com

July 2018

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COVER STORY

WMABA would like to thank these sponsors for making this year’s Golf Outing such a success: LEVEL 1 SPONSORS

LEVEL 2 SPONSORS

Certified Automotive Parts Association National Coatings & Supplies

2018 HOLE SPONSORS

Chandler’s Collision Center Dorn’s Body & Paint Enterprise Rent-A-Car Hammer & Dolly / Thomas Greco Publishing

BEVERAGE CART SPONSOR Mid-Atlantic Paint & Supply

Mid-Atlantic Paint & Supply WheelsOnsite

Tournament Winner Axalta team 2 / Auto Craft 2nd Place Team WheelsOnsite team 1

Closest-to-the-Pin Winner (Hole #18) Rob Brunner Longest Drive Winner (Hole #12) John Procacina

WMABA’s 2018 Jerry Dalton Memorial Education Fund fundraiser hole once again featured an exciting cornhole contest and raffle. The grand prize of a Nikon RangeFinder was taken home by Rob Brunner, while Rick Plum won the actual WMABA-branded cornhole game materials for being the only person all day to get all four bags in the hole in a row!

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Diagnostically speaking, there is no substitute.

Porsche technology.

Porsche Genuine Service & Parts.

Contact one of these authorized dealers.

Porsche Bethesda 11990 Rockville Pike North Bethesda, MD 855-683-3144 Fax 301-945-4341 bethesda.porschedealer.com

Porsche Silver Spring 3141 Automobile Boulevard Silver Spring, MD 844-413-6929 Fax 301-890-3748 silverspring.porschedealer.com

Porsche of Arlington 3154 Jefferson Davis Highway Arlington, VA 703-684-8835 Fax 703-518-0467 arlington.porschedealer.com

Š 2018 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

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Euroclassics Porsche 11900 Midlothian Turnpike Midlothian, VA 804-794-3399 Fax 804-794-9771 euroclassics.porschedealer.com

Checkered Flag Porsche 2865 Virginia Beach Boulevard Virginia Beach, VA 757-687-3483 Fax 757-687-3490 checkered-flag.porschedealer.com

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For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers.

Wilkins Subaru 6913 Ritchie Hwy #2, Glen Burnie, MD 21061 410-689-8066 Fax: 410-689-8008 subparts@wilkinsautomotive.com www.wilkinssubaru.com

Fitzgerald Lakeforest Subaru 905 North Frederick Ave., Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595

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Get it right from the source.

Ford and Lincoln Mercury dealers are the one-stop source for all of your collision repair needs.

When you need fascias, grilles, headlamps, wheels or any other Ford Motor Company Genuine Part, call your local wholesaling dealership. They’re a great souce for technical and repair information as well. Using Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance companies and satisfy customers. So get everything you need in just one call to your one-stop collision repair resource – your local Ford or Lincoln Mercury Dealership.

Contact us for all your parts needs: WALDORF FORD 2440 CRAIN HWY, WALDORF, MD 20601 Phone: 301-843-3028 Fax: 301-843-0334 e-mail: parts@waldorfford.com www.waldorfford.com

© 2018, Ford Motor Company

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