New England Automotive Report March 2017

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AUT M TIVE March 2017 U.S.A. $5.95

Serving the New England Collision and Mechanical Repair Industry

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

E H T G N I R E ANSW

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n o s p o h S s e t a c AASP/MA Edu g n i n n a c S r i a p e R t s o P d n a e r P

PLUS: Clash at the ADALB We Need You NOW!

www.grecopublishing.com

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2 March 2017

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March 2017

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March 2017 • Volume 15, No. 3

CONTENTS

DEPARTMENTS PRESIDENT’S MESSAGE by Molly Brodeur 8 | Why Our Advertisers Matter

LOCAL NEWS 18 | AASP/MA Member Honored for Serving the Chamber of Commerce by Nick Fernandes 22 | Philosophies Clash during ADALB Scanning Discussion

by Joel Gausten

NATIONAL NEWS by Nick Fernandes and Joel Gausten 30 | NORTHEAST® 2017: A Preview of Can’t-Miss Networking & Education

MEET THE BOARD by Nick Fernandes 46 | Matthew Ciaschini

ALSO THIS ISSUE 10 | A MESSAGE FROM THE EXECUTIVE DIRECTOR 13 | TRAINING OPPORTUNITIES: I-CAR CALENDAR OF EVENTS 14 | A MESSAGE FROM THE PUBLISHER 15 | AASP/MA SPONSORS 26 | NEWS FROM BASF 52 | AASP/MA CLASSIFIED FORM 53 | FOR SALE 53 | INDEX OF ADVERTISERS

COVER STORY 38 | ANSWERING

THE NEED: AASP/MA EDUCATES SHOPS ON PRE- AND POST-REPAIR SCANNING by Joel Gausten

54 | AASP/MA MEMBERSHIP APPLICATION New England Automotive Report

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PRESIDENT’S MESSAGE

WHY OUR ADVERTISERS MATTER MOLLY BRODEUR

percentage of their monthly advertising revenue back to AASP/MA. That means that those vendors that advertise in the magazine directly contribute to the ongoing survival of AASP/MA and our ability to achieve our goals at the State House.

While we’re on the subject of this magazine, I wanted to mention the guy with the camera who you’ve definitely seen at all of our meetings and events. That’s Joel Gausten; he’s the editorial director for New England Automotive Report and all of Greco Publishing’s magazines. Although he is a nationally known journalist who has covered the automotive scene for nearly 20

As you know by reading the recent messages by our executive director, Jillian Zywien, AASP/MA is involved in yet another busy session at the Legislature. We have a number of objectives we are working to achieve this time around, and we are committed to improving the business lives of our members. Of course, none of our activities at Beacon Hill or anywhere else in the Commonwealth would be possible without the continued financial support of the companies that advertise in New England Automotive Report.

For 15 years, New England Automotive Report has served as the mouthpiece of AASP/MA, informing our members of everything from our legislative endeavors to our fundraising events throughout the year. The team behind the magazine, Greco Publishing, works with the AASP/MA Board of Directors in creating a publication that arrives at your businesses free each month. What you might not know is that Greco Publishing gives a N

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years, we are lucky enough to call him a resident of New England. Other publications don’t have writers who travel the industry in Massachusetts (and beyond) the way Joel does. If there is a new technology that will change our lives or an insurance practice that could continued on page 49 G

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AUT M TIVE STAFF

AASP/MA EXECUTIVE COMMITTEE PRESIDENT

PUBLISHER

CREATIVE DIRECTOR

Thomas Greco (thomas@grecopublishing.com)

Lea Velocci (lea@grecopublishing.com)

SALES DIRECTOR

EDITORIAL ASSISTANT

VICE PRESIDENT

Alicia Figurelli (alicia@grecopublishing.com)

Nick Fernandes (nick@grecopublishing.com)

Adam Ioakim

EDITORIAL DIRECTOR

PRODUCTION

SECRETARY

Joel Gausten (joel@grecopublishing.com)

Donna Greco (donna@grecopublishing.com)

Molly Brodeur

Ray Belsito, Jr. TREASURER

PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

Kevin Gallerani IMMEDIATE PAST PRESIDENT Paul Hendricks

AASP/MA STATEWIDE DIRECTORS COLLISION DIRECTOR Rick Starbard www.grecopublishing.com New England Automotive Report is published monthly by TGP, Inc., 244 Chestnut Street, Suite 202 Nutley, NJ 07110. Distributed free to qualified recipients; $48 to all others. Additional copies of New England Automotive Report are available at $5 per copy. Reproduction of any portions of this publication is specifically prohibited without written permission of the publisher. The opinions and ideas appearing in this magazine are not necessarily representations of TGP Inc. or of AASP/MA. Copyright © 2017 by Thomas Greco Publishing, Inc. Images courtesy of www.istockphoto.com

AASP/MA DIRECTORS Darlene Andrade Matthew Ciaschini

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

Gary Cloutier

AASP/MA EXECUTIVE DIRECTOR

Alex Falzone

Jillian M. Zywien 12 Post Office Square, 6th Floor Boston, MA 02109 Phone: (617) 574-0741 Fax: (617) 695-0173 Email: jzywien@aaspma.org

Joshua Fuller Kevin Kyes Peter Langone

WWW.AASPMA.ORG

Frank Patterson Mike Penacho

8 March 2017

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VISIT US AT NORTHEAST® BOOTH 141

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A MESSAGE FROM THE EXECUTIVE DIRECTOR

We Need You NOW! JILLIAN ZYWIEN

Dear Members,

We need your support! The continued support and participation of our members is paramount to AASP/MA’s success. The more we hear from you, the better we can advance our mission of building the success of the auto repair industry together.

With the start of the legislative session, we may call upon you to assist us in our efforts. As you know, we have filed five pieces of legislation this session. Over the next two years, we will be attending hearings, scheduling meetings with legislators, weighing in on a variety of issues and reporting back on our progress. We may reach out to members from time to time to assist us in these efforts by contacting legislators, attending fundraising events or donating to our Political Action Committee (PAC). There is strength in numbers; the more legislators hear from AASP/MA constituents, the better our chances are for success.

The ADALB has sent their recommended changes to 212 CMR to general counsel at the Division of Insurance.

The DOI has reviewed the changes and they are currently before the Governor’s Office. At last month’s ADALB meeting, the Board made a motion to draft and send a letter to find out when the regulations will be released.

After their review, the general public will have another opportunity to weigh in on the changes. AASP/MA leadership and staff will certainly testify on our members’ behalf. The more body shops in the room, the better our chances are for continued success.

AASP/MA has renewed our commitment to bringing education to our members. We have mapped out an education plan for the benefit of Massachusetts shops.

We have heard from the industry about upcoming changes and technologies and will be bringing in experts on each issue. For example, our Statewide Meeting in January featured nationally recognized expert Jake Rodenroth for a discussion on pre- and post-repair scanning. This is an important and challenging issue that

the industry will continue to face, especially in the way shops are compensated for this necessary work. This month, the association hosts a training program called “Put Down the Phone,” teaching members how to file an ADALB complaint on violations they see daily in their shop. If there is an educational program or expert you have an interest in seeing, please reach out to the association. The more we hear from our members about that types of programs you are interested in, the better we can cater to your needs.

Throughout this year, your leadership has committed to building a stronger community by hosting events that allow both members and non-members to network outside of their shops. The Board wants to create an environment where you can feel comfortable inviting your employees and fellow shop owners to talk shop or just catch up. We want you to meet your leaders, which is why we are hosting Board of Directors meetings prior to our events. Any member in good standing may attend a meeting and ask the Board any question or concern.

We need to hear from you. It is important to furthering our shared mission of building the success of the auto repair industry. If you are not a member of the association, we need you. Again, there is strength in numbers; for us to effect change, you must join the voice of the only association in the Commonwealth advocating on your behalf. Call NOW to join or visit aaspma.org to fill out an application.

Sincerely,

Jillian Zywien MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

AASP/MA EXECUTIVE DIRECTOR JILLIAN ZYWIEN has been a senior account executive at Lynch Associates for over eight years. She can be reached at (617) 574-0741 or via email at jzywien@aaspma.org.

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put down

the phone!! learn how to file an AdAlB complaint!

MASSACHUSETTS

MEMBERS ONLY!

BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

Must be current in 2017 dues.

When: March 28, 2017

Where: Greater Lawrence Technical High School, 57 River Rd, Andover, MA (Room TBD)

Time: 5:30pm-8:30pm Pricing: $35 (Members Only)*

Are you properly documenting your insurer and customer correspondence??

Get off the phone and begin including everyone in the repair process through written communication!!

Rick Starbard, owner of Rick’s Auto Collision, Inc. and a member of the Auto Damage Appraiser Licensing Board (ADALB), will be present to discuss the changes to the ADALB complaint procedures. He will also discuss proper documentation of complaints. Mr. Starbard will be joined by Peter D’Agostino, partner of Lynch Associates, Inc. and a member of the AASP/MA executive team, to assist shop owners with questions about the regulations related to licensed appraisers and their shops.

*Please contact our office or visit aaspma.org to learn how you can become a member today!!

REGISTRATION Please call the AASP/MA office at (617) 574-0741 to register for this meeting.

Deadline to register is Thursday, March 23 at 5pm.

You must register with our office for this meeting via phone call. We cannot accept late or at-the-door registrations. All registrations are final. No cancellation refunds available.

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in Massachusetts

For more information, visit i-car.com

March 3, 2017 Understanding & Preventing Refinish Defects Fuller Auto Body (Auburn, MA) Hazardous Materials, Personal Safety & Refinish Safety Assabet Valley Regional Technical High School (Marlborough, MA) March 7, 2017 Wheel Alignment & Diagnostic Angles Fuller Auto Body (Auburn, MA) March 9, 2017 Squeeze-Type Resistance Spot Welding Fuller Auto Body (Auburn, MA) March 15, 2017 Blueprinting Process & Damage Discovery Fuller Auto Body (Auburn, MA) March 16, 2017 Assabet Valley Regional Technical High School (Marlborough, MA) 2015 Ford F-150 Structural Repair Training Course IRA Collision Center (Danvers, MA) March 23, 2017 Understanding the Cycle Time Process Hogan & Van Auto Body (Medford, MA)

SAVE THE DATE AASP/MA ANNUAL GOLF OUTING July 19, 2017

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

Where: Blackstone National Golf Club 227 Putnam Hill Road Sutton, MA 01590 Time: 11:30AM: Lunch for Golfers ONLY 12PM: Shotgun Start 5PM: Dinner & Award Ceremony Pricing: Single Golfer: $150 Foursome: $600 Dinner Only: $60 Please go to AASPMA.org to find out more information on registration and sponsorship opportunities!

New England Automotive Report

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A MESSAGE FROM THE PUBLISHER

A Publisher’s Rant THOMAS GRECO

This time of year is always a tough one in the publishing business. The way it works for us is that we send out advertising renewals around the end of November and collect them over the next 30-60 days. As someone who has been doing this for a long time, I’ve come to expect that there will be some losses and some gains, especially after the January billing goes out.

Before I continue, please allow me to ask you to support all of the advertisers in this magazine. Without them, you wouldn’t be reading this magazine each month.

And I know you read it, because I am blessed to hear your compliments at meetings and trade shows (as well as in emails) month after month, year after year.

I started working on publications with AASP/MA and MABA way back in the ’80s. And believe it or not, some of the advertisers from that time are still with us! That’s pretty amazing.

Our advertisers are not only loyal and dedicated, but they’re also smart. That’s why I don’t understand when I look through some of our competing publications and I see vendors in there who are in our backyard.

Now I know this sounds like a sales pitch or a bunch of complaining, but I’d honestly like to know why.

It can’t be the circulation. We are the only publication that specifically targets over 3,500 shops in the Massachusetts, Connecticut, Rhode Island and New Hampshire area. We don’t venture into New York, New Jersey, Maryland or Virginia. Others can say they reach 8,000 or 10,000 or a million shops, but why would you want to advertise your products to places you don’t service? It’s counterproductive and a waste of money. I don’t get it.

It can’t be the content. We are the only publication with in-depth features and columns dealing with what’s going on in this area. Yes, you will find features on national issues and products that affect everyone in the industry, but our focus is mostly on what’s happening right here. In your backyard. You’re not going to have to flip through dozens of pages about a shop fire in Manhattan or a new

regulation in Maryland. We focus on stuff that affects you.

Right here and right now. We also have over 75 YEARS’ combined editorial experience putting this magazine together. 75 YEARS. I’ll put our staff’s experience up against anyone’s. So it can’t be content. I don’t get it.

Is it price? Hell, we’ll beat anyone at that, too. I don’t get it.

Okay, you know where I’m going here. Maybe I sound petty or insecure. So be it. But let me tell you the most annoying thing about those local vendors who choose to spend their money with our competitors instead of with us.

Our company works in partnerships with industry associations to produce our magazines. In other words, a part of every dollar spent advertising in this magazine goes back to AASP/MA. A part of every dollar spent advertising in this magazine goes back INTO THE INDUSTRY. I’m sorry. As an industry veteran for over 30 years, that says something. I don’t see many other publishers giving a percentage of their gross sales back to the industry. Literally giving checks back to the industry. Every month. We do that.

Our magazines help fund our partner associations. Our competitors? Well, they can give all the awards or prizes they want, but it’s not the same.

Look, I’m no saint. I’m a businessman like you. But I always support those who support me. If I have a similar choice in purchasing something, I’ll be damned if I choose the one who doesn’t support my industry or my family over the one who does.

So do me a favor. Look at the advertiser’s list on page 53. Are you using those vendors? If not, please give them a try. Are you using a local vendor who’s not on that page? If so, please call them and ask them why they aren’t in this magazine. If it’s a budget problem, I fully understand. We all understand. But if they’re advertising in one of our competing magazines, then please ask them why they aren’t supporting YOUR industry.

End of sermon.

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

THOMAS GRECO is the publisher of NEAR and president of Thomas Greco Publishing Inc. A veteran of over 35 years in the automotive publishing industry, he was awarded the SCRS Lifetime Achievement Award in 2016.

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AASP/MA ASKS YOU TO PLEASE SUPPORT OUR SPONSORS!

AASP/MA NEWSLETTER SPONSOR

WOLPERT INSURANCE

Contact AASP/MA at (617) 574-0741 / jzywien@aaspma.org for information on becoming an AASP/MA sponsor!

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THERE HAS NEVER BEEN A BETTER WAY TO BUY THE WORLD’S BEST ENGINEERED PARTS. For Original BMW Parts, contact one of these authorized BMW centers: BMW of West Springfield 1712 Riverdale St. West Springfield, MA 01089 PH: 413-746-1722 FAX: 413-304-9009 bmwwestspringfield.com

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New Country BMW 1 Weston Park Ave. Hartford, CT 06120 PH: 860-240-7881 FAX: 860-240-7873 newcountrybmw.com

New England Automotive Report

BMW of Stratham 71 Portsmouth Avenue Stratham, NH 03885 PH: 603-772-0000 FAX: 603-772-9436 bmwofstratham.com

BMW of Warwick 1515 Bald Hill Rd. Warwick, RI 02886 PH: 401-821-1510 FAX: 401-823-0530 bmwofwarwick.com

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Original BMW Parts

bmwusa.com

The Ultimate Driving Machine®

They’re called “Original BMW Parts” for good reason. For uncompromising precision and incomparable quality, your BMW center is your One-Stop shop for everything BMW.

BMW of Sudbury Wholesale Parts 68 Old County Road Sudbury, Ma. 01776 PH: 800-338-3198 FAX: 508-881-7578 bmwofsudbury.com

BMW of Cape Cod 500 Yarmouth Road Hyannis, MA 02601 PH: 508-815-5500 FAX: 508-790-3551 bmwofcapecod.com

Wagner BMW of Shrewsbury 770 Boston Turnpike Shrewsbury, MA 01545-3202 PH: 866-438-3997 FAX: 508-925-2291 wagnerbmwofshrewsbury.com

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[LOCAL] NEWS by Nick Fernandes

AASP/MA MEMbER HoNoREd FoR SERvINg

tHE CHAMbER oF CoMMERCE AASP/MA Collision Director and Past President Rick Starbard of Rick’s Auto Collision received the 2017

Left to right: Leslie Gould (president & CEO of the Lynn Area Chamber of Commerce), Rick Starbard (Rick’s Auto Collision/LACC Board member) and Teresa Sarno (vice president of retail banking at Beverly Bank and LACC Board president) (Photo by Stephanie Arnett)

Chairman’s Award at a recent Lynn Area Chamber of Commerce (LACC) Annual Meeting & Business Excellence Awards ceremony.

After eight years of serving the Chamber, the Revere, MA shop owner says the recognition is meaningful to him because he is just one of the many members who has made an impact on the area’s business district.

“All of the people involved do so much for the community, so it’s an honor to be chosen.”

Each year, the Chairman awards a member who has made a significant contribution within the organization.

As a shop owner, Starbard feels it is necessary to be involved with the Chamber.

“Like anything else, you can’t just cut the check and do nothing. You have to participate just like any association.”

Starbard added that being an active member has been a major benefit to his business, as it has provided him with networking opportunities while working with other members to move both the business federation and community forward.

“It’s been a positive business experience. The networking is great when you’re outside of your own comfort zone and individual business working with these people.”

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

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WE KNOW WHAT YOU’RE THINKING. YOU WANT TO KNOW IF THE PART’S IN STOCK, HOW MUCH IT COSTS, AND WHEN IT’S GONNA GET THERE. We get it.

You want the best part for a Toyota, but you’ve got to know when and how much.

Well, now you can. In addition to tools that can help you find and order the right VIN-based parts, now you can see if it’s in stock, schedule the delivery, even see your shop’s net price from your participating Toyota Dealer.* Now you’re thinking: “Cool!”

ToyotaPartsAndService.com

©2014 Toyota Motor Sales, U.S.A., Inc.

For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Copeland Toyota 970 West Chestnut Street Brockton, MA 02301 Toll Free: 800-856-1172 Fax: 508-559-9264

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Prime Toyota of Boston 1605 VFW Parkway West Roxbury, MA 02132 PH: 617-469-1022 Fax: 617-469-8987 www.driveprime.com kmcisaac@driveprime.com

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IRA Toyota of Manchester 33 Auto Center Road Manchester, NH 03103 Toll Free: 800-828-6076 Direct: 603-657-2410 Fax: 603-657-2419

Wellesley Toyota 216 Worcester Street Wellesley, MA 02481 PH: 800-734-0006 Direct: 781-237-4042 FAX: 781-237-3481

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parts@wellesleytoyota.com www.wellesleytoyota.com

IRA Toyota Danvers 161 Andover Street Danvers, MA 01923 PH: 800-774-8411 ext.1 Direct: 978-739-8306 FAX: 978-739-8098 www.iramotorgroup.com

New England Automotive Report

Bernardi Toyota 1626 Worcester Road Framingham, MA 01702 Parts Direct: 800-248-3033 FAX: 508-879-7895 www.bernarditoyota.com

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[LOCAL] NEWS by Joel Gausten

PHIloSoPHIES ClASH dURINg

AdAlb SCANNINg dISCUSSIoN As AASP/MA and other entities continue to work to inform collision repairers of the need for pre- and post-repair scanning, the January 24 meeting of the Auto Damage Appraiser Licensing Board (ADALB) at the Division of Insurance in Boston showcased the glaring philosophical differences that exist within the interindustry when it comes to the relevance and acceptance of these procedures.

The debate at the meeting stemmed from a scheduled presentation by Jake Rodenroth, director of client services for Collision Diagnostic Services, who had been invited by ADALB member and shop owner Rick Starbard (Rick’s Auto Collision, Revere) to discuss the main differences between his company’s product, the asTech (an interface that allows end-users to utilize information from a variety of OEM scan tools), and more traditional scan tools available on the market. ADALB member Joseph Coyne, Jr. (Home & Auto Appraisal Bureau Inc., Quincy) took issue with Rodenroth’s appearance before the Board, arguing that it was not within its guidelines to hear sales presentations on commercial products.

“I’d like to know where this postscan and pre-scan [discussion] falls under our current regulations and why it should be in front of us,” he said. “What part of the regulations [do] they fall under that they should be here presenting a tool and a business to us as Board members?”

Responding to Coyne’s inquiry, Starbard stated that Rodenroth’s participation at the meeting was meant to be an opportunity to shed light on emerging technologies in response to the growing call from OEMs for shops to scan vehicles before and after a repair.

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“The reason I thought it would be beneficial to have [Rodenroth] here is because what he does is something different than just plugging a scan tool into a vehicle, which is pretty easy to conceptualize versus what companies like his [do] as far as offsite scanning.”

Starbard stressed that a discussion of this nature was pertinent to the ADALB’s role in protecting Massachusetts consumers.

“Our regulations state that manufacturers’ recommendations should be taken into consideration in the repair of a car. I really don’t understand the opposition [to this presentation] …As everybody knows, there are more computers in today’s vehicles – and even vehicles since the mid ’90s – than are in the Space Shuttle. Many, many things can trip a myriad of codes – it can be body codes, emission codes, chassis codes – in a vehicle as the result of a collision.

They can be tripped as the result of a repair…The manufacturers have come out and have said to us, ‘This is something you should have been doing since the mid ’90s. This shouldn’t even be an issue.’ But the manufacturers are the ones who kind of caught on to the fact that this necessary procedure isn’t being carried out in the industry, and now they’ve all stepped up to the plate and have had discussions all around the country regarding this issue.”

Coyne maintained his reluctance to embrace the subject on the floor of the ADALB. “If it’s something that should have been done since the ’90s, where’s the carnage? Where’s all the accidents? What’s occurred because it hasn’t been done? Where does it still fall under our regulations that it should be in front of us – that this gentleman from asTech should be in

New England Automotive Report

front of this Board promoting his system?”

“I think this is something that is definitely worthy of discussion, just as the discussion took place back when alternative methods of calculating paint and materials came about,” reasoned Starbard.

“Many times, I remember sitting in the audience as a non-Board member when Tom Fleming from Mitchell used to come up and do presentations on their product…The room is mostly insurers. It’s really not a ‘sales pitch’ for Jake to stand up and say, ‘Buy the asTech program,’ but I think it’s a good educational benefit for the insurers in the room to know that this is a real issue that takes place every day.”

Ultimately, Coyne recused himself from further discussion on the scanning topic, and Rodenroth gave a brief presentation on some of the technical demands facing repairs as they work to abide by OEM requirements.

“We just want the industry to perform diagnostic scans however they choose to do it, because every shop is going to be equipped differently,” he said. “They might have a full-blown mechanic who has the mechanical knowledge to operate a scan tool; that’s great. Maybe an aftermarket scan tool or an OE scan tool works great in that type of situation, but there are a lot of shops out there that don’t have that mechanically inclined person…That’s where a remote service would come in and assist that person and give them step-by-step [guidance] on what to do next.” (Later that evening, Rodenroth gave a more extensive presentation at the AASP/MA Statewide Meeting in Raynham.

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H. Thomas Colo

IN MEMORIAM

Coverage of the event begins on page 38.)

The January 24 meeting also featured a discussion on concerns brought forth by AASP/MA executive team member Peter D’Agostino on behalf of a consumer who had contacted the association. Following an accident, the customer used a cell phone app to photograph their car, which appeared to have a damaged headlight only. A desk appraiser wrote an estimate for $2,300 with a $1,000 deductible without advising the consumer of the state law relative to the inspection sticker removal requirement. After driving the vehicle for two days, the consumer noticed his vehicle was driving improperly and took it to a body shop. An inspection at the repair facility revealed that the automobile was in need of a full front suspension replacement that required a $2,500 insurance company supplement. This brought the total repair up to $4,800.

“If a licensed appraiser had taken these pictures, they would have seen the broken tire rod; they would have seen all these other things,” D’Agostino said. “However, the insurance company initially was not wrong with the exception of not removing the sticker, which clearly was a violation…How are we going to manage this as we move forward and

these cell phone apps become more prevalent?”

Starbard used the situation to express his misgivings over the trend of customers taking photos as an estimating tool.

“Consumers are being led to believe, through television marketing and all, that this is the correct, now technologically advanced way of handling claims…Nobody can say it’s not used as a tool to take advantage of consumers. I had one in my shop; [it was a] drivable vehicle written at $500, and the repairs wound up at just under $5,000. To the customer, it looked like a dent in the bumper. I don’t agree with consumers taking photos, but there’s nothing that forbids it. What’s forbidden is not telling our consumer that the car was not safe to drive, because that is a violation of the regs.”

Board member Bill Johnson (Pleasant Street Auto Body/Hampshire Towing, South Hadley) asked if it would be appropriate for the Board to issue an Advisory Ruling reminding all licensed appraisers in the Commonwealth that Massachusetts regulations state that if they are performing a desk appraisal using a photograph and note a safety item that needs replacing, they are to perform a personal inspection of that vehicle.

The Board passed a motion to have Johnson draft an Advisory Ruling to this effect, which will be reviewed by ADALB Legal Counsel Michael Powers at the Board’s March 1 meeting at the Division of Insurance in Boston.

Videos of the January 24 meeting and other past ADALB events are available in the Members Only section of aaspma.org.

An early 2000s photograph with (left to right) Gary Cloutier, Steven Regan, H.Thomas Colo, Bob Virta, late Massachusetts Governor Paul Cellucci, Peter Bourikas, Christopher Colo and Rob DelGallo

Thomas Colo with his wife, Marie

On February 1, the Massachusetts collision repair community lost one of its most committed and outspoken advocates with the passing of H. Thomas Colo at 87.

He was the father of former Massachusetts Auto Body Association (MABA) President Chris Colo.

A former state representative, Colo was a first-generation American and Navy veteran who worked at Metropolitan Life Insurance for several years before entering politics. He worked as a town selectman for 21 years, participating in projects big and small, including numerous town beautification projects. As a state representative, he served as chairman of the prison commission for three years, helping to reform the state prison system.

He also brought about the creation of the first-ever Committee on Ethics in the history of the state government. Tom Larson, sports anchor for the Boston Bruins, once referred to Representative Colo as the “conscience of the House.” For his final project, he purchased a local business with Chris, the Restoration Center in Athol. Up until a little over a year before his death, he was at the business seven days a week.

He was well known for his outspoken criticism of insurance company “low-ball” appraisals and illegal “steering” by insurers and insurance appraisers. He spent countless hours at ADALB meetings and Division of Insurance hearings, often pressing these agencies to take action on the abuses against repairers and consumers.

AASP/MA and New England Automotive Report offer the Colo family our deepest condolences.

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

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[NEWS FROM] BASF

BASF APS-CERTIFICATION turns your dream shop into a reality by improving touch and cycle time.

For years, your shop grew in size, profit and number of repairs, with customers and vehicles lined up for service.

Then, your profits slowed. Your shop was full, but not growing. And technicians had to wait for parts before starting repairs.

When claims are down, totals are rising and there’s more capacity than is needed, shops ask one of two questions: How to fill capacity when sales are down, or how to increase sales when production appears to be running at capacity. Both have the same answer—improve touch time and cycle time.

BASF creates chemistry for collision repair centers. And that expertise helped us create a solution that solves congestion and boosts profitability: The shop of your dreams.

Culture and leadership are important parts of APS success and BASF’s business coaches are your personal guides to your shop’s tranquility and profitability.

Soon, you will be ready to start your unique APS procedures. Each step of the way, your BASF team will work alongside you to implement the productivity plan.

Results can be immediate:

“We produced over 1,000 labor hours in our second week.

Our painters produced over 430 hours as a team, both well above our average. Three disassembly techs flagged over 100 hours for the week. We are producing more hours with less effort and chaos,” said Tim Dys, Bodyshop Manager of Shaheen Chevrolet (Lansing, Michigan).

The shop of your dreams is BASF APS-certified. It’s a shop where the front office is two steps ahead of the back-end, while painters and technicians dance around each other like a scene in a movie.

Nearly 100 collision repair centers throughout the US and Canada have taken BASF’s Advanced Process Solutions (APS) program, and we proudly have 100% customer satisfaction.

“We compete in a packed market. There’s a big difference between surviving and flourishing,” said Robert Walne, Herb’s Paint and Body (Dallas, Texas) owner. “BASF’s APS gave us standardized systems across several locations and improved our performance, allowing us to grow year after year.”

APS is proven to drive sales and profitability by opening capacity and helping attract new business. Our top 25% of APS shops have increased sales an average of 27%, and have seen their touch times doubled and their cycle times cut in half.

We partner with collision center owners and managers to develop a customized APS plan. From beginning to end, BASF provides strategy and instruction on how best to improve shop performance.

Beginning with an APS planning session (I-CAR– approved), BASF builds a customized plan based on shop-specific expectations, skillsets and resources. Every shop is different, so each individual shop receives an individual plan.

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New England Automotive Report

After APS: Shops see an increase in labor hours and sales RO due to a complete disassembly at the beginning of the repair process.

The APS process eliminates mistakes, delivering a more peaceful environment with less chaos from rearranging cars and processing supplements.

“We just had the highest sales year ever and there was less running around than when we produced half the volume.

APS added capacity and we filled it! Everyone is making more money and working the same hours, and the work environment is much more enjoyable!” said Dunshee Body and Frame (Kalamazoo, Michigan) owner Joe Townsend.

Reduced cycle times, increased touch times, fewer supplements, increased capacity, higher sales, improved profitability and a better work environment. It can all be achieved with BASF Advanced Process Solutions. So whether your goal is to open capacity or fix more cars, your dream shop is now only steps away.

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VISIT US AT NORTHEAST® BOOTH 227

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[NATIONAL] NEWS

by Nick Fernandes and Joel Gausten

NoRtHEASt 2017: A Preview of Can’t-Miss Networking & Education Considering that the annual NORTHEAST ® Automotive Services Show is only a few hours away from Massachusetts and boasts more than 150 exhibitors in addition to a full weekend of seminars and industry events, it is no surprise that the event consistently draws heavy attendance from the AASP/MA community. This year’s 40th Anniversary show, hosted by AASP’s New Jersey affiliate, will be held March 17-19 at the Meadowlands Exposition Center in Secaucus, NJ. AASP/MA President Molly Brodeur believes that NORTHEAST continues to appeal to AASP/MA members due to its ability to provide national-level discussions and educational opportunities within a reasonable driving distance.

“Everything is located in one building, and the hotels are literally a walk away. You don’t have the travel expenses you have in trying to attend a national show. With NORTHEAST, even if you just go down on Saturday, there is so much value in that one day of attending. First of all, you have all the vendors in one place; you have the same caliber of trade show experience that you get for the collision segment at a national show, and you’re getting access to the same premier speakers and information. As far as I’m concerned, NORTHEAST is a win-win.”

Platinum Sponsor BASF is pleased to help make 2017 a year to remember. The company will be hosting a return NORTHEAST appearance by KC Mathieu (KC’s Paint Shop) and the NORTHEAST debut of Bogi of Bogi’s Garage and Jonathan Goolsby and Josh Henning of Goolsby Customs.

“Attending and sponsoring the NORTHEAST show is important to BASF, as it allows us the opportunity to demonstrate our commitment to the industry,” comments BASF Marketing 30 March 2017

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[NATIONAL] NEWS Services Manager Tina Nelles. “This show provides us the opportunity to interact with current and target customers and communicate the entirety of our offering.”

Above all, BASF will use their time at NORTHEAST to focus on partnerships with shops throughout the automotive field.

“We have a strength in automotive as the number one chemical supplier, and we will demonstrate that we are the partner of choice and that this relationship brings growth and profitability beyond paint,” Nelles says.

Always a strong supporter of the show, Honda has enthusiastically signed on as a Silver Sponsor of this year’s edition.

“The NORTHEAST show attracts the industry people we need to reach – people who work at the ‘floor level,’ including technicians, shop managers, production managers and shop owners. That’s big for us!” offers American Honda Motor Co. Assistant National Manager Gary Ledoux. “The show also attracts many upper management people and executives, so it’s a good cross section of the industry’s finest. In addition, the venue is such that it is easily drivable from a relatively large geographic area. That, combined with the show hours on a Friday night, Saturday and Sunday, mean plenty of floor traffic. That’s important to any show exhibitor.”

Nick Mattera of NORTHEAST Lanyard Sponsors Innovative Solutions and Technology (a Pro Spot International distributor based in Lincoln Park, NJ) takes advantage of the show every year by displaying his

company’s products and showing customers how they work.

“It’s been great exposure. When we go to the show, we do our best to display not just our products, but how our products actually work. So it’s a great environment to show our customers not just a piece of equipment sitting there, but what it can actually do for them, and that is invaluable.”

Mattera praises the show for giving him the opportunity to showcase Pro Spot products and demonstrate how they are used, which he says cannot be done at smaller trade shows he has attended.

“You have the equipment there live. Hands-on demonstration is perfect if you’re looking to buy something. It’s not something you can do at a smaller show.”

One of the key educational events to be held throughout NORTHEAST 2017 weekend will be “AASP/NJ’s Path to Certification,” a series of panel discussions held March 17 and 18 that will welcome input from the main parties involved in the certification process – OEMS, tooling and equipment providers and shops.

The “Path to Certification” series will feature “The Shop Perspective” (a panel that will discuss topics such as cost versus ROI, training concerns, accessibility to parts and real world experience), “The OEM Perspective” (a twopart panel – luxury and non-luxury vehicles – that will outline components of OEM certification including available training, marketing, costs and safety concerns) and “Considerations in Tooling and Equipment” (in which

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brand representatives from tool and equipment providers will talk about costs, training availability, safety concerns and future advanced technologies.) Massachusetts-based shop owner and “Shop Perspective” panelist Rick Starbard (Rick’s Auto Collision, Revere, MA) wants those who attend the discussion to know that certification will set them apart from their competitors and drive better quality.

“I look at this as a way to set us apart from a lot of the shops in my area, and I would rather have my referrals come from the OE driving quality rather than from an insurer driving price.”

Starbard added that NORTHEAST provides excellent educational opportunities for shop owners and allows him to network with others in the industry. “[It provides] education and opportunity to see some new products. Most importantly, it’s a chance to stay connected with a lot of my colleagues.”

NORTHEAST 2017 will also feature the Garden State return of legendary speaker Mike Anderson of Collision Advice, who will host two events – “Who Pays for What?

Survey Results” and “100% Disassembly Best Practices.”

After countless shops have been told by appraisers that they are the only one to charge for a certain service, Anderson decided to conduct quarterly surveys (along with the CRASH Network) that ask shop owners how often they get paid for non-included operations by the top 10 insurers. Anderson will present the results of these surveys, which consist of not-included refinish operations, not-included

structural and mechanical operations, not-included body labor operations (including aluminum rates and OEM certifications) and miscellaneous supplies and materials. In Anderson’s “100% Disassembly Best Practices” course, he will educate the audience on the 100 percent disassembly process. Anderson will discuss topics such as benefits of the process, the importance of working with your people, roles involved in the process, reasons to R&I components and key steps to implementing and sustaining this practice.

Elsewhere on the show floor, AASP/NJ will be auctioning a 2017 Harley-Davidson Softail Slim motorcycle customized by industry legend Nub of Nub Grafix (Walden, NY) in celebration of NORTHEAST’s 40th year.

NORTHEAST 2017 would not be able to offer so much to the thousands who are set to attend without the tremendous support of the following: Platinum Sponsor – BASF, Gold Sponsor – Ford, Silver Sponsors – American Honda, Flemington Car & Truck Country, Door Prize Sponsor – Axalta Coating Systems, Lanyard Sponsor – Innovative Solutions & Technology/Pro Spot International.

For more information on the NORTHEAST Automotive Services Show (including how to register), visit aaspnjnortheast.com.

For more information on AASP/NJ, visit aaspnj.org.

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

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It Takes Genuine Honda Collision Repair Parts To Achieve a Genuine Honda Fit. Honda collision repair parts are engineered and manufactured to Honda standards.

In the collision-repair business, time is money, and you can’t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it.

For Genuine Honda parts, contact these Authorized Honda dealers.

Bernardi Honda 960 Worcester Road Natick, MA 01760 Parts Direct: 800-247-3033 FAX: 508-651-1220 www.bernardihonda.com

Lia Honda of Northampton 293 King Street Northampton, MA 01060 Toll Free: 800-369-7889 Direct: 1-413-586-6043 FAX: 1-413-585-0502 www.liahondanorthampton.com

Honda North 382 Newbury Street Danvers, MA 01923 Toll Free: 800-882-9797 FAX: 978-774-9483 e-mail: eadams@iclautos.com www.hondanorth.com

Kelly Honda 540 Lynnway Rt. 1A Lynn, MA 01905 Parts Direct: 800-779-7466 FAX: 781-595-2898 e-mail: mpsomosjr@kellyauto.com

Honda of Enfield 20 Palomba Drive Enfield, CT 06082 Toll Free: 800-222-6632 FAX: 860-253-5419 www.liahondaofenfield.com

Schaller Honda 1 Veterans Drive New Britain, CT 06051 Toll Free: 800-382-4525 Direct: 860-826-2080 FAX: 860-826-2083 e-mail: jkiniry@schallerauto.com www.schallerauto.com

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Lundgren Honda of Auburn 525 Washington Street Auburn, MA 01501 Toll Free: 800-777-2044 FAX: 508-721-0872 e-mail:pmccarthy@lhonda.com www.lhonda.com

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GENUINE NISSAN PARTS

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Only Genuine Nissan Parts deliver the fit, reliability, and performance to meet your shop’s collision repair needs. So keep it original, and keep it real with Genuine Nissan Parts.

Contact these Nissan dealers for all your parts needs: Kelly Nissan of Beverly 420 Cabot Street (Route 1A) Beverly, MA 01915 Direct: 978-921-0146 Fax: 978-927-6823

Mastria Nissan 1305 New State Highway Raynham, MA 02767 Direct Toll Free: 800-248-2458 Direct Fax: 508-802-6118 E-mail: parts@mastrianissan.com Web: www.mastria.com

Kelly Nissan of Lynnfield 275 Broadway (Route 1) Lynnfield, MA 01940 Toll Free: 1-800-698-9280 Fax: 781-598-8026 E-mail: BSherman@Kellyauto.com

Kelly Nissan of Woburn 95 Cedar Street Woburn, MA 01801 Phone: 781-835-3510 Fax: 781-835-3580 E-mail: jtaddeo@kellyauto.com

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ANSWERINg tHE NEEd: AASP/MA Educates Shops on Pre- and Post-Repair Scanning by Joel Gausten “How many people here ate dinner out last night? We don’t always think if the vegetables at a restaurant were fresh, or if everybody working there washed their hands. We automatically assume that when we go into a restaurant. That’s the same thing your customers think as soon as they walk into your body shop – that you’re equipped, that you’re trained, that you’ve got all the proper equipment and that kind of stuff and that you know what the difference between a classic model and a basic model is – until you give me a reason to think otherwise.”

W

hen Jake Rodenroth, director of client services for Collision Diagnostic Services, spoke the above words during the AASP/MA Statewide Meeting at the Jockey Club in Raynham on January 24, he beautifully summed up the expectations that customers have for a professional collision repair facility in

Jake Rodenroth of Collision Diagnostic Services stressed the importance of OEM repair information.

38 March 2017

today’s marketplace. When a vehicle owner drives away from that shop, they want to know that their vehicle has been repaired by expertly trained personnel who utilized the best parts and equipment possible. In 2017, a major part of being a responsible auto body professional is recognizing the importance of performing pre- and post-repair scans.

To help Massachusetts shop owners and technicians gain greater insight into the technologies currently available to address the demand for vehicle scanning, AASP/MA and event sponsor Spray Booth Services & Equipment Sales LLC welcomed Rodenroth for a discussion detailing some of Collision Diagnostic Services’ offerings to the industry (including the popular “asTech” interface) and why OEMs are pushing scanning technologies like never before.

New England Automotive Report

If you are a repairer who has traditionally waited for a dashboard light to illuminate before you reach for a scanner, you need to be aware that a base model vehicle like the Honda Fit contains around 500 Diagnostic Trouble Codes that won’t show up on a dashboard. According to Rodenroth, a high-end car can have up to 100 million lines of code. That’s 40 million more lines of code than all of Facebook.

Why are these things hidden so well?

Rodenroth explained that automakers are intentionally shifting focus from dashboard warning systems because they are perceived as “a black eye on the brand” that scare consumers away from using their vehicles.

“They’re moving away from dash lights, and that’s why as repairers we can’t rely on them for diagnostic concerns,” he said.

Based in Plano, TX with a service

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center in Jacksonville, FL, Collision Diagnostic Services is known for the asTech – an interface that connects shop end-users with information for various OEM scan tools. The service allows for what Rodenroth calls “bidirectional” communication between shop users and Collision Diagnostic Services technicians in Dallas and Jacksonville. These technicians are hires from OEM dealerships who operate OEM scan tools.

“First and foremost, we are a service company. We didn’t develop a scan tool. A lot of people think we’re a scan tool – no, we’re not.

What we did was develop an ‘extension cord’ for a factory scan tool.”

Not surprisingly, Rodenroth said that Collision Diagnostic Services has seen a considerable increase in asTech users since various OEMs began issuing position statements on scanning.

“We scan thousands of cars a month. We saw a 61 percent increase in one month when Chrysler put a position statement out. It’s something that we watch very carefully. If we’re getting more Toyotas scanned than anything else, we need to hire more Toyota techs and we need more Toyota scan tools.”

The Collision Diagnostic Services centers have received calls from as far away as Australia and China.

“The world is looking at the issue that the US is facing. We also have several shops [using us] in Canada.”

Rodenroth explained that while shops have a number of choices when it comes to how they fulfill their scanning needs, not all of these options are created equal. Aftermarket scan tools provide a financial

The January 24 Statewide Meeting was made possible through the sponsorship support of David Berube and Spray Booth Services & Equipment Sales LLC.

alternative to more expensive OEM products but are typically 17 months behind on updates, while mobile diagnostic services often feature a mix of OEM and aftermarket tools.

Collision Diagnostic Services offers end-users the opportunity to have access to OEM information and OEM technicians.

No matter where a shop gets it, correct OEM information is a critical tool to have before any repair is attempted on today’s automobiles. For example, Rodenroth revealed that in order to properly repair a 2011

INSURANCE

Revises Position on Scanning As reported in last month’s issue of New England Automotive Report, Chubb Insurance made headlines (first on Repairer Driven News tinyurl.com/jxe6bkh) by going on record with the most extensive position on scanning to date (with the insurer’s original bold/italics included below for emphasis):

Chubb has decided that we are going to allow for pre and post scans on all ‘modern’ autos (1990 and Newer). Your first line on the estimate should read pre-scan at 1.0 hour of body rate and the last line on the estimate should read post-scan at 1.0 hours of body rate. If you find that the cost of doing the scan is going to be higher, then provide the actual scan report and the invoice and we will reimburse accordingly on the SUPPLEMENT. Chubb takes this very serious and wants to make sure the vehicle is returned in proper working order.

However, in a follow-up story published by Repairer Driven News (tinyurl.com/jxe6bkh), Chubb announced that the previous statement had been “sent prematurely,” adding that the company would handle preand post-repair scanning “on a case-by-case basis.” A portion of Chubb’s communication appears below:

Chubb has consistently focused on the safety and integrity of covered vehicle repairs, consistent with manufacturer requirements. Our approach to pre- and/or post-repair scanning is no different. Many manufacturers have issued position statements relating to the need for pre- and post-repair scanning. Many have not yet done so. Chubb’s approach is to view each repair as unique, and to consider payment for covered repairs on a case-by-case basis, in accordance with policy terms and the need for a high-quality repair.

MASSACHUSETTS

BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

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[COVER] STORY Volkswagen Touareg, it is actually necessary to remove the windshield to take a fender off. There is no way for a technician to know something this unique and important unless they review the OEM repair information.

Unfortunately, this appears to be one of the industry’s greatest problem areas. Rodenroth reported that ALLDATA, the current leader for

OEM repair information, has about 8,000 subscribers – an impressive number until you realize there are around 35,000 repair facilities in the United States. This is one of the reasons why so many OEMs have issued position statements regarding scanning in recent times.

“This stuff [regarding scanning] is nothing new,” Rodenroth shared. “It’s

VISIT US AT NORTHEAST® BOOTH 100

been in the repair manuals for years, but the bulk of the industry’s not looking for it.”

To help shops keep consumers in the loop throughout the repair process, the Collision Diagnostic Services website features a “diagnostic work authorization form” that users can download and apply with their letterhead.

“Regardless of what kind of diagnostics you’re doing, you want to make sure you have permission from the vehicle owner,” Rodenroth said.

Of course, focusing on pre- and post-repair scanning is meaningless if a facility doesn’t work to ensure consistency on the floor.

“It’s like anything else out in the business,” Rodenroth said. “If there’s no process or SOP around this, you won’t be successful.”

Above all, Rodenroth’s talk made it clear that the collision repair industry is changing in dramatic ways.

“Stakeholders in the industry have a lot to think about,” he observed.

“This stuff is not going to end…This is just the beginning, and we all need to be prepared for it.”

Prior to the presentation, AASP/MA Vice President Adam Ioakim urged attendees to heed Rodenroth’s words regarding adhering to what the OEMs state.

“The big picture isn’t scanning; it’s really OEM repair procedures. We all need to be following them. This, right now, is probably the hottest topic out there. There’s a lot of uncertainty out there with what’s to be done and when it needs to be done…We really just need to focus on following those OEM repair procedures.”

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

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[MEET THE] BOARD by Nick Fernandes

MAttHEW CIASCHINI Massachusetts-based body shop owner Matt ciaschini looks forward to improving the auto repair industry and getting involved in its legislative side as one of the newest members of the AASP/MA Board of directors.

The former school teacher joined his brother Zac at Full Tilt Auto Body in Easthampton after getting laid off in 2010. He soon became co-owner of his brother’s then two-year-old business and now serves as the head appraiser of the 8,000-square-foot shop.

“I want to be a part of the change of the industry. I want to know what’s happening before the general public knows. I want to know that my opinion is heard.”

After being a member of AASP/MA for several years, he says the most valuable benefit has been the ability to exchange questions and ideas with a non-competitive network of shop owners.

“The really nice thing about AASP/MA is that competition is checked at the door. Even if you’re dealing with another shop owner who’s in close vicinity to you, you don’t look at them as a competitor.

You’re trying to help the industry improve so that we’re all succeeding.”

Ciaschini is also grateful for AASP/MA’s regular meetings, which educate shop owners and other industry members on ways to overcome common struggles.

“The topics are current, and they’re actual industry issues that affect us every day.”

In addition, the events give him the opportunity to speak to owners of larger shops so that he can get an idea of how they operate.

46 March 2017

Board member Matt Ciaschini (inset photo) and the staff at Full Tilt Auto Body “Going to the meetings provides attendees information that’s brought by AASP/MA about the current state of industry in Massachusetts and brings camaraderie between the owners. You get an insight into how to be more efficient, how to run your business better and how to better deal with insurers.”

As a Board member, he has a desire to become more engaged in regulatory matters to benefit his own shop as well as other facilities in the field.

“I feel like as Board members, we can directly affect the future of our business. AASP/MA are the people who have the closest relationship with the changes of our industry.”

Like many shop owners, Ciaschini has an issue with the Labor Rate, which in Massachusetts is the lowest in the country. This is made even more frustrating when considering the time it takes for repairers to properly research a vehicle before they are able to work on it.

“A sad part of the low Labor Rate is that all of the work that’s done in order to repair the car properly goes pretty much unpaid by the insurer. We have to use all of our resources, OEM repair manuals, sectioning procedures and estimating software data to be able to do the proper repair, so a Labor Rate increase would obviously help us.”

He also encounters problems with insurers who are not held responsible for bending and breaking the rules in their favor.

“We’re always doing the proper repair to make sure that people are put back in safe vehicles. The shops do that; I don’t believe most insurers know what that is or care to know. In Massachusetts, one of the only ways any insurer can be held accountable is to have their appraisers go in front of the ADALB, and that’s directly putting an appraiser’s license on the line.”

As a way to find solutions to these and other obstacles, Ciaschini is ready to work with the Board to guarantee a stronger and more successful automotive community in the Commonwealth.

“We’re all working together to improve the industry and ensure that good shops don’t go out of business.”

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

“I fEEl lIkE AS BoARd MEMBERS, wE cAN dIREctly AffEct thE futuRE of ouR BuSINESS. AASP/MA ARE thE PEoPlE who hAvE thE cloSESt RElAtIoNShIP wIth thE chANgES of ouR INduStRy.”

New England Automotive Report

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Audi dealers strive to make you an Audi Genuine Parts fan •

Audi Parts professionals are your subject matter experts on collision parts, replacement components and mechanical items.

•

Many Audi dealers offer technical service support hotline access that can reduce your repair times and help you meet an on-time promised delivery.

•

Installing Audi Genuine Parts contributes toward improved cycle time that helps make both your customer and their insurance company happier.

•

Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers.

No other supplier comes close.

Helping you do business is our business. Order Audi Genuine Parts from these select dealers.

Audi Natick 549 Worcester Street Natick, MA 01760 www.bernardiaudi.com 800.247.3033 Fax: 508.651.6841

IRA Audi 105 Andover Street Danvers, MA 01923 800.774.8411 Parts Direct: 978.605.2182 email: pwalke@iramotorgroup.com www.iraaudi.com

Audi Shrewsbury 780 Boston Turnpike Shrewsbury, MA 01545 508.581.5880 Fax: 508.581.5880 email: parts@wagnermotors.com www.audishrewsbury.com

Hoffman Audi 700 Connecticut Blvd East Hartford, CT 06108 860.282.0191 Fax: 860.290.6355 www.hoffmanauto.com

Mattie Audi 80 William S. Canning Blvd.

Fall River, MA 02721 800.678.0914 Fax: 508.730.1283 www.mattieaudi.com

Audi Cape Cod 25 Falmouth Road (at the Hyannis Airport Rotary) Hyannis, MA 02601 PH: 508.815.5600 FAX: 508.568.9410 www.audicapecod.com

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[PRESIDENT’S] MESSAGE continued from page 8

impact how we do business, there’s a very strong chance we’ll hear about it from Joel first. He is intimately knowledgeable about all the different issues and regulatory matters we’re facing here in Massachusetts, and he works with the rest of the Greco Publishing team in making New England Automotive Report the premier magazine for our region. There simply isn’t another magazine that covers our state’s industry the way NEAR does.

With the next quarter of 2017 approaching, I encourage our regional vendors to support New England Automotive Report and help strengthen AASP/MA’s work on behalf of the collision repair industry. There is no other publication out there that directly reaches your potential buyers and supports the association in this way. If you would like to learn more about how your advertising directly benefits AASP/MA, please don’t hesitate to contact me. In closing, I’d like to offer a special thank you to those companies who already support us through advertising and various sponsorship opportunities throughout the year. You are the lifeline that keeps us moving forward.

MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

AASP/MA PRESIDENT MOLLY BRODEUR is the Chief Operating Officer of Al Brodeur's Auto Body in Marlborough, MA. She can be reached at (508) 485-1082 or molly@albrodeur.com.

Please support the advertisers who have helped make this publication possible.

Wheel Collision Center

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100% WHEEL INTEGRITY • From $75/wheel • Sales/Exchange • Superior Workmanship

• Tested Process • Guaranteed Lifetime Warranty!

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7286 Penn Drive, Bath, PA 18014

www.wheelcollision.com

1.800.292.RIMS (7467) New England Automotive Report

March 2017

49

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VISIT US AT NORTHEAST® BOOTH 108

NEAR0317.qxp_NEAR1014 2/20/17 11:53 AM Page 51

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GOT CLUTTER???

If you have unused, unwanted tools, equipment, parts or materials taking up valuable shop space, ÃÌÊÌ i in New England Automotive Report. Let us find someone who wants your stuff!

Fill out the form below and fax to (973) 235-1963 or email to joel@grecopublishing.com MAKE SURE TO LEAVE A CONTACT NUMBER & EMAIL WHERE POTENTIAL BUYERS CAN REACH YOU.

What are you getting rid of? (Be specific)

Price: $_________

Is Price Negotiable?

Do you have photos of the item being sold?*

YES _____

NO _____

YES _____

NO _____

Make/Model/Year (for parts): Model Years Spanned (i.e. 2003-2005): Part Name (Be specific): Condition (Please check one):

Excellent _____

Good _____

Fair _____

Poor _____

Where is the item located? (City/State) ______________________________________________________ CONTACT INFORMATION: Your Name: Company Name: (Optional) Contact Phone Number (REQUIRED!) Contact Email:

*IMPORTANT! If you have photos of the items being sold, please email them to joel@grecopublishing.com or call ­603®Ê680-4324 for more information.

Photos sent via Fax WILL NOT be published.

FAX THIS FORM TO NEW ENGLAND AUTOMOTIVE REPORT @ (973) 235-1963 OR EMAIL TO joel@grecopublishing.com.

52 March 2017

Call 603 680-4324 with questions.

New England Automotive Report

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N

FOR SALE

will sell for $350

Contact: Gary (413) 562-0321

Two Pro Spot welders

Location: Manchester, NH

$1,200

L

A

N

D

AD INDEX Accudraft Paint Booths ............................OBC AkzoNobel ........................................................9 Audi Group ....................................................47 Audi Shrewsbury ..........................................29 Axalta Coating Systems ..................................6 BASF ................................................................27 Balise Wholesale Parts Express ....................51 Best Chevrolet/Best CDJR..........................IFC BMW Group ..............................................16-17 BMW/Mini of Warwick ................................21 Colonial Auto Group ....................................41 Enterprise ........................................................18 First Chrysler-Dodge-Jeep-Ram ..................35 First Ford ........................................................35 First Hyundai..................................................35 FutureCure ......................................................40

jenniferp@henrysab.com

Continental Flat Rack with two pulling towers, one tower dolly, four clamps and complete UMS (universal measuring system).

Honda ProFirst ................................................4 Hyundai Group ..............................................44 Imperial Ford ..................................................45 Ira Subaru........................................................13 Ira Toyota of Danvers ....................................12 Kelly Automotive Group............................IBC Kia Group........................................................24 Linder’s, Inc. ..................................................33 Long Automotive Group ................................9

$5,000 or best offer

Mazda Group..................................................28 McGovern Chrysler Jeep Dodge Ram ........32 Mercedes-Benz of Shrewsbury ....................29 Mopar Group....................................................5

Contact: Kevin (508) 747-0316

Nissan Group..................................................37 Polyvance ........................................................50

or kevin@capeautobody.com

Located in Walpole, MA

G

Honda Group..................................................36

Contact: lucie ducharme (603) 624-4086

Excellent condition

N

Ford Group ....................................................45

(price negotiable)

Model years 2006-2007

E

Empire Auto Parts..........................................49

One is new and usable; second can be used for spare parts

Rear Liftgate for a 2006 Honda Odyssey (paint code R519P)

W

AUT M TIVE

A LEFT uniside panel with full quarter panel. Bought new.

Fits a 2015 Buick LaCrosse. GM Part # 22997609 List price is $931.83.

Cost seller $698.88. Panel is missing a section of the lower front rocker area from the "A" pillar to the "B" pillar

will sell for $350

E

PPG ....................................................................3 Robertsons GMC Truck ................................35 Sarat Ford Lincoln..........................................48

$650

(price negotiable)

Contact: ed Balabanis (508) 668-8041 or Balshop1@gmail.com

Sentry Group ..................................................25 Subaru Group............................................20-21 Tasca Group ....................................................43 Toyota Group..................................................20 Volvo Group....................................................34 VW Group ......................................................42 Wagner BMW of Shrewsbury ......................29 Wagner Kia of Shrewsbury ..........................29 Wellesley Toyota/Scion ................................48 Wheel Collision Center ................................49

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2017 MEMBERSHIP APPLICATION MASSACHUSETTS BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

As a member of the Alliance of Automotive Service Providers of Massachusetts (AASP/MA), I will abide by the association’s bylaws and code of ethics. I understand that membership in AASP of Massachusetts is non-transferable, and I must remain current with my dues in order to be a member in good standing. I understand that if I discontinue my membership that I must immediately cease using any association promotions, logos or materials. Additionally, I understand that as part of my AASP of Massachusetts membership, I will receive New England Automotive Report, the official publication of AASP of Massachusetts, faxes, emails and other mailings.

*** PlEASE tYPE oR PRINt lEgIblY *** Primary Contact Name: ________________________________________________________________________________________________ Business Name: ______________________________________________________________________________________________________ Street Address ________________________________________________________________________________________________________ Street

City

State

Zip

Mailing Address ______________________________________________________________________________________________________ City

Street

Phone Number ( E-mail Address

)____________________________________ Fax Number (

State

Zip

) __________________________________________

________________________________________ Web Site Address ____________________________________________

MEMBERSHIP TYPE (check one) Collision Repair Shop

ACCOUNTS PAYABLE CONTACT: Name: __________________________________________________

Mechanical Repair Shop

Phone Number: __________________________________________

Both, Collision & Mechanical Repair Shops Vendor

Email:____________________________________________________

RS Number (if applicable) ________________________________ ANNUAL MEMBERSHIP DUES

AASP/MA CHAPTER (check one) MidState Southeastern Northeastern Western

(The AASP membership year is from January 1 to December 31, 2017)

$40/month

$115/quarter

$425/year - bESt vAlUE!

Monthly & Quarterly Dues are Automatic Credit Card Transactions ONLY*

NEW! Political Action Committee (PAC) Donation ...............$_____ Personal contributions only

ADDITIONAL CONTACT FOR NEWSLETTERS AND LEGISLATIVE UPDATES Name: ____________________________________________________ Email: ____________________________________________________ Name: ____________________________________________________ Email: ____________________________________________________ Name: ____________________________________________________

Check or Cash

Credit Card:

Visa

MasterCard

Amex

Card Number: __________________________________________ CID Number: ____________ (3#s on back for Visa, 4 on front for AMEX) Expiration Date: ________________________________________ Name on Card: __________________________________________ Billing Address of Credit Card: ____________________________

Email: ____________________________________________________

________________________________________________________

Name: ____________________________________________________

________________________________________________________

Email: ____________________________________________________

Signature: ______________________________________________

Name: ____________________________________________________

Date: __________________________________________________

Email: ____________________________________________________

PlEASE CoMPlEtE tHIS MEMbERSHIP APPlICAtIoN ANd REtURN It WItH PAYMENt to AASP-MA oFFICE. 12 Post office Square, 6th Floor • boston, MA 02109 Phone: (617) 574-0741 | Fax: (617) 695-0173|jzywien@aaspma.org As required by the U.S. Tax Code, AASP of Massachusetts, Inc. informs its members that 75% of the dues paid to the association are tax deductible. The remaining 25% is allocated to legislative activities and is not tax deductible.

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