You’ve got the right tools, staff, technology and procedures to give your customers the best repair possible. The missing piece of the puzzle? Genuine Volkswagen Collision Parts. Contact an authorized dealer today and find your perfect fit.
Mattie Volkswagen 80 William S. Canning Blvd. Fall River, MA 02771 800-678-0914 fax: 508-730-1283
Lia Volkswagen 140 Elm Street Enfield, CT 06083 860-698-6890
fax: 860-265-7840 www.liavw.com
Quirk Auto Dealers 115 E. Howard St. Quincy, MA 02169 Toll Free: 877-707-8475
Volkswagen of Hartford 133 Leibert Road Hartford, CT 06120
Direct Parts: 860-543-6012 fax: 860-728-4408 email: ebautista@vwofhartford.com
Balise Volkswagen 525 Quaker Ln. West Warwick, RI 02893
TOLL FREE: 800-992-6220 FAX: 800-254-3544
wparts@baliseauto.com www.BaliseWholesaleParts.com One Call, One Truck for 14 Brands!
Mastria Volkwagen 1619 New State Highway Raynham, MA 02767
Toll Free: 888-581-1146
Direct Parts: 508-802-9955 fax: 508-802-9966
email: vwparts@mastria.com www.mastriavw.com
Wholesale Parts
Gallerani
STAFF
Are Skilled Trades Careers
More Secure in the AI World?
Artificial intelligence (AI) has a lot of people scared. As these machines learn more and more, their development of skills often surpasses what human beings are capable of doing, especially in terms of productivity. But if you’re paying attention to what’s actually happening, you’ll see the same thing I’ve noticed – the workers who are actually being displaced by AI are white collar workers, not those of us in the skilled trades.
Just take a look at the situation at GM a couple months ago when the company laid off 1,000 workers globally. Those impacted mostly worked in the software and services division –in white collar positions – as GM decided to explore more uses of AI.
When AI does impact blue collar positions, it seems to happen in the manufacturing and retail industries which are easier to automate than industries such as collision repair where the differences in makes and models creates a multitude of variances in how each vehicle is repaired…variances which change with each model year and can even vary within the same year, make and model based on the unique ADAS systems installed on that specific vehicle.
AI plays a role in our world by assisting shops with customer service calls and even writing estimates (and although those estimates aren’t all that accurate, they’re still better than
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AASP/MA
what most insurance appraisers do!) Yet, no programs have been created to actually repair cars, and though the day may eventually arrive when AI tools have a place in the shop, it seems likely that it will be used to make our jobs easier, rather than replacing repairers altogether.
So, I believe AI is good news for our industry! It can replace white collar jobs, but it’s much harder to replace blue collar workers, especially skilled auto body technicians. After all these years of shops needing technicians and losing talented young people to other fields, those fields are now being replaced by AI; a lot of those white collar jobs are being staffed by machines, so those entry-level careers that kids planned to start after college are being eradicated altogether. As AI continues to develop over the next 10 years, we can expect to see an influx of young people pursuing collision careers.
These kids are going to be interested in learning skills where they can find secure positions that cannot be replaced by AI, but that means we need to do a better job of marketing our industry to them.
Are we ready to take advantage of this imminent opportunity? Shops need to poise themselves to attract these young technicians by showing that this is a profession
Evangelos “Lucky” Papageorg AASP/MA
ZONE
Dean Luther J.R. Force
Jeff White
Affiliate
Jayce
Gregg Tanguay
Scott Varney
Membership Application 2024-2025
P.O. BOX 850210
Braintree, MA 02185
Phone: 617-574-0741
Fax: 973-235-1963
Email: admin@aaspma.org
Please complete this form and return to our office via mail, email or fax with your dues payment. Thank You!
As a member in good standing, your shop WILL BE listed on our website Click here � if you do not want your shop listed on our website map for potential customers to find you. If you have any questions about this benefit, call (617) 574-0741, ext. 1.
Yes � Please send me information regarding the following MONEY SAVING BENEFITS: � Dental plan � Healthcare plan � Credit card processing � FMLA savings program � Grant writing/training � Google presence optimization � All benefits
PLEASE ENCLOSE PAYMENT WITH YOUR MEMBERSHIP APPLICATION
Check# : _______________ (IF collision shop please note your RS# on the memo line of the check) OR CC #: ______________ EXP: ________/___________ CID: _________________
Name On Card: _____________________________________________ Signature: _____
Check here � to opt out of auto renewal using this credit card information for future renewal
Note: A 4 percent convenience fee will be charged for membership renewal via credit card transaction
I hereby make this application for membership with the Alliance of Automotive Service Providers of MA (AASP/ MA) for membership dues 2024-2025 as provided for in this contract.
*Membership Dues are for a twelve-month period commencing on your anniversary month of membership.
12/23
A Y F D & H
It is often said – and proven – that if we do not learn from history, we are doomed to repeat it. The collision repair industry has been plagued by this reality for decades. We are an industry in constant evolution, and evolution takes time. External forces drive these changes, and we are currently experiencing heightened pressure and transformation in how collision repair businesses operate. For a collision repair facility to not only survive but thrive, we must critically examine what has led us to this pivotal moment in the marketplace regarding the valuable services we provide.
To address any problem, we first need to identify its root cause. This means being honest with ourselves. Unfortunately, most of the issues we face are self-inflicted. We have been our own worst enemy. The good news is that recognizing this gives us the power to make changes that will enable us to move from mere survival mode to a thriving mindset. Many have already embraced a "new" way of running an independent collision repair business.
These forward-thinking shops understand that, like any successful independent retail business, core business principles must be followed. They have implemented Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs), and they study these metrics closely. By setting standards, you communicate to both your staff and customers that there are measurable levels of quality and satisfaction that must be achieved to maintain repair and customer service excellence. SOPs must be adhered to and enforced consistently throughout the shop environment. This includes everything from how customers are greeted and the claims information gathered to how they are kept informed and educated about the repair process and their specific vehicle. SOPs are crucial
FAX: 800-254-3544
to a successful repair process. Various tools, from educational sessions to flowcharts, can help, but understanding the "why" behind procedures is what truly creates a cohesive team and effective work environment. Achieving this requires a significant investment of time and effort.
A major flaw in many average or below-average collision repair facilities is the failure to invest time and effort. Without such investment, you are either doomed to failure or doomed to struggle in mediocrity until you are forced to close. Unfortunately, many in the industry are already in this holding pattern, unaware that they are slipping further into decline. They might say things like, “I just need to survive another couple of years, and then I can get out” or “There’s nothing I can do; the insurance industry is too powerful.” This mindset makes us our own worst enemy and plays into the hands of the insurance industry, which relies on this attitude to maintain control.
Shops that have proactively changed their approach to how they view and promote themselves in the collision repair industry are moving from survival mode to thriving in their businesses. These shops attract technicians seeking employment because they are able to invest in their technicians and promote themselves as consumer advocates. They avoid advertising with phrases like “We work WITH your insurance company,” thinking that they are getting “free” advertisements from their insurance “partners.” In reality, these shops pay for this "free" advertising on every claim. They cannot charge a fair rate, get paid adequately for all OEM-required and recommended procedures or advocate for their customers without fear of reprisal. They also struggle to cover administrative expenses and other fees associated with total losses.
The constraints placed on less business-savvy shops hinder the progress of those striving to advance themselves and the industry. It’s known that less savvy shops are used to set artificially low labor reimbursement rates and “prevailing” practices. Insurers often address discontent by raising reimbursement rates minimally. This only serves to placate the less business-savvy shops, while doing little to address the underlying issues. Insurers also use these tactics to keep us divided. As an association, we recognize this issue and work to educate shops and consumers, bringing everyone together.
The title of this article –“A Y F D & H?” – may already have been figured out by some of you, who have already answered with a resounding “NO WAY” and are taking steps to ensure their business's longevity. These shops have established that their posted labor rate is a fair and reasonable
Genuine Replacement Parts For the Road Ahead.
Avoid problems down the road that will cost you time, money and customers. Choose Genuine Subaru Replacement Parts, engineered to fit better today, and perform better tomorrow.
For Genuine Subaru Body Parts, contact the following Authorized Subaru Dealers:
Long Subaru
7 Sutton Rd.
Webster, MA 01570
800-982-2298
Fax: 508-879-1212
tschube@longauto.com
Quirk Auto Dealers
115 E. Howard St.
Quincy, MA 02169
Toll Free: 877-707-8475
Balise Subaru
561 Quaker Ln.
Warwick, RI 02893
TOLL FREE: 800-992-6220
FAX: 800-254-3544
wparts@baliseauto.com
www.BaliseWholesaleParts.com
One Call, One Truck for 14 Brands!
Patrick Subaru
247 Boston Turnpike
Shrewsbury, MA 01545
508-756-8364
Fax: 508-752-3691
www.patricksubaru.com
jlavalley@patrickmotors.com
Assabet Valley Regional Technical High School (Marlborough)
Registration starts at 7:15am; Meeting starts promptly at 8:45am
John Shoemaker BASF
Yanni Koutmous Eagle MMS
Sean Preston Coverall Law
Mike Parsons Source One Financial
The XPress 800: Practicality and Precision for All Riveting Needs
Quality repairers need quality tools to ensure precision in every job, every time. The RAE – Wieländer+Schill XPress 800 Riveting System provides a variety of options for all riveting needs, offering excellent accessibility and effortless maneuverability regardless of the nature of repairs needed.
The XPress 800 is made even more user-friendly with easily interchangeable adaptors, while being lightweight and effortlessly maneuverable. Its power control system includes a convenient STOP key, allowing you to halt tool advancement for adjustments without releasing pump pressure.
The XPress riveting system provides versatility by accommodating various tools for diverse functions and applications, with several customizations available to accommodate any repair needs. Thanks to its modular design, this device seamlessly integrates with a range of hydraulic cylinders and designated C-arms, enabling pressure control for self-piercing rivets, flow form rivets, blind rivets, punching and blind rivet nuts (when appropriately configured). The basic, standard and full set options offer versatility and portability, enabling repairers to locate the system wherever the job requires. Additional kits are available for specific manufacturers, allowing facilities to adhere to OEM requirements and repair procedures wherever necessary.
The XPress 800 Riveting System offers options and customizations to handle a wide variety of repairs.
At RAE, we recognize that the right tools are only half of the equation. That’s why we provide comprehensive training with the purchase of tools like the XPress 800, ensuring technicians can confidently master the equipment and perform repairs with precision. This commitment to training helps facilities not only meet, but exceed, OEM standards.
To learn more about the XPress 800 system and our full product offering, visit raeservice.com, and visit RAE at SEMA 2024 in the South Upper Hall, Booth #32135.
It’s impossible to repair a vehicle without the parts necessary to do so, but over the past couple of years, sourcing parts has become increasingly challenging – between intermittent shortages, delivery issues and inflation leading to increased costs, it can be difficult to know where to find the best parts for one’s business. PartsTrader sets out to alleviate those burdens by providing a single marketplace where repairers can easily locate and acquire the parts they need.
“PartsTrader is an online real-time marketplace that connects suppliers, insurers and repairers in the collision repair industry to help them find parts for vehicles,” explains PartsTrader Chief Industry Relations Officer Greg Horn. “PartsTrader provides dynamic pricing and availability for parts in real-time, unlike other systems that use static catalog pricing databases. PartsTrader allows suppliers to compete for business, which ensures that repairers have access to the best options. The marketplace is fully integrated with estimating platforms, allowing for ease of use, and supports all
part types, plus we provide information to help repairers purchase the right part for the vehicle, including quality and delivery details. Repairers can enter an estimate into our system and quickly receive competitive quotes for each part, without having to switch between platforms. They can also purchase parts directly through the platform.”
Founded in Wellington, New Zealand in 2004, PartsTrader expanded into the US in 2010 when “an opportunity arose to partner with the largest automobile insurer in the United States and provide a parts procurement process that didn’t favor any one party over any other,” according to Horn. Now, the company operates globally, supporting over 15,000 repairers and suppliers. “We have grown to provide customers with an easy-to-use online marketplace that allows collision repairers to source parts from leading Original Equipment Manufacturer (OEM) dealers, parts recyclers and alternative parts suppliers.”
Although shops have options for parts acquisition, PartsTrader is the “only competitive-based, online marketplace [where] suppliers actively bid for a shop’s business by offering the best combination of part quality, availability and price,” Horn says. It not only helps locate parts; it helps get the best possible price, and therefore, the shop can maximize their profit.
PartsTrader serves the New England market by leveraging an extensive network of suppliers and repairers across the region. “We offer a streamlined platform that connects repairers with multiple suppliers, ensuring that they get the best possible parts at competitive prices,”
Horn promises. “Our commitment to transparency, efficiency and customer satisfaction means that we actively engage with local suppliers to maintain a high standard of service, tailored to the unique needs of the New England market. We also have a dedicated customer success team that understands the specific challenges of the region and is ready to assist repairers and suppliers with any issues or inquiries.”
The company recently came on board with the Alliance’s Vendor Affinity Program as a Platinum-level sponsor because both organizations share a common goal: “to empower collision repairers and ensure they have the tools and resources needed to succeed in an increasingly competitive industry,” Horn stresses. “By partnering with AASP/ MA, we can better support repairers in Massachusetts by offering them access to our platform, simplifying the parts procurement process and helping them maintain high margins, high repair quality and great customer satisfaction.”
Thanks to this partnership, PartsTrader has already “seen increased collaboration with local collision shops, a deeper understanding of the specific challenges faced by repairers in Massachusetts and the ability to contribute to discussions and initiatives that benefit the entire industry. Looking ahead, we anticipate even stronger relationships with repairers, more tailored solutions that meet the unique needs of the New England market and a positive impact on the overall efficiency and profitability of our partner shops,” Horn predicts.
PartsTrader Chief Industry Relations Officer Greg Horn
For Original BMW Parts, contact one of these authorized BMW centers:
BMW of West Springfield 1712 Riverdale St.
West Springfield, MA 01089
PH: 413-746-1722
FAX: 413-304-9009
bmwwestspringfield.com
New Country BMW
1 Weston Park Ave.
Hartford, CT 06120
PH: 860-240-7881
FAX: 860-240-7873
newcountrybmw.com
BMW of Stratham 71 Portsmouth Avenue
Stratham, NH 03885
PH: 603-772-0000
FAX: 603-772-9436
bmwofstratham.com
BMW of Warwick 1515 Bald Hill Rd. Warwick, RI 02886
PH: 401-821-1510
FAX: 401-823-0530
bmwofwarwick.com
GENUINE NISSAN PARTS MAKE ALL THE DIFFERENCE.
Only Genuine Nissan Parts deliver the fit, reliability, and performance to meet your shop’s collision repair needs. So keep it original, and keep it real with Genuine Nissan Parts.
Contact these Nissan dealers for all your parts needs:
Kelly Nissan of Woburn 95 Cedar Street Woburn, MA 01801
Phone: 781-835-3510
Fax: 781-835-3580
E-mail: mbosma@kellyauto.com www.kellyauto.com
Quirk Auto Dealers 115 E. Howard St. Quincy, MA 02169
Toll Free: 877-707-8475
Balise Nissan of Warwick 1350 Post Rd. Warwick, RI 02888
TOLL FREE: 800-992-6220
FAX: 800-254-3544
wparts@baliseauto.com
www.BaliseWholesaleParts.com
One Call, One Truck for 14 Brands!
1Source ADAS: Reshaping the Way for ADAS Calibrations
It takes an experienced technician to know what an experienced technician really needs, especially when it comes to ensuring that today’s vehicles are correctly repaired.
That is exactly what longtime industry supporter and automotive professional Tommy Ames has devoted his career to –ADAS calibrations. Automotive electronics is his specialty. Through his company, Automotive Electronic Solutions, they provide the solution to all automotive electronic needs, from pre- and postscanning to ADAS calibrations, providing service to anything and everything in the repair process that involves electronics.
Now, he’s taking things even further with the development of 1Source ADAS, software that reads or “scrubs” an estimate to decipher the post-repair calibrations and required safety procedures. The technician using the software receives an easy-to-follow report with links to OEM procedures –everything they need post-repair in one document!
Although other software exists in the market, Ames and his partner Robby Read, along with their product manager Kirk Carlisle, recognized that technicians’ needs were not being met – so they set out to create their software to truly serve technicians.
“Sadly, we didn’t create the idea for estimate scrubbing, but we have made a software that’s more affordable and geared
to the technician and the shop owner’s mindset,” Ames explains.
“With over 30 years in the collision industry, many of those specifically in ADAS and automotive electronics, we know exactly what is needed from a software platform like this,” he adds. “We knew that we could make it better. That was our goal. We also have a lot of experience knowing what is required and what is not required with these repairs. Our main focus was to not have our software be all bells and whistles, but rather be based on simplicity and accuracy. It provides accurate reports for the technician on an easy-to-use platform. Nobody has time to learn something new, so we wanted to make it as simple as possible.”
Read echoes his partner’s sentiments. “We saw the need and decided to build something that’s good for the calibration and collision market that is also userfriendly.”
It’s important to the 1SourceADAS team that their customers know that it’s their shared passion for fixing cars correctly that drives them in this business. “We don’t have any outside investors, so we don’t answer to anyone but our customers; We’re just industry professionals with the industry’s best interest in mind,” Ames expresses.
The purpose of 1Source ADAS is to assist the technician in the blueprinting process. “The blueprinter or the estimator
doesn’t have to dive through pages and pages of OEM procedures to figure out what needs to be done after the car is repaired,” according to Ames. “This takes that out of their hands, gives them a report and saves them hours worth of blueprinting time for just a few dollars.”
Another huge part of following procedure lies in protecting the consumer and one’s shop from liability. “It’s about integrity,” shares Carlisle. “We want to make sure that we’re doing what the customer expects us to do – a correct and complete repair so that the vehicle looks and behaves like it did before it was involved in a crash. And from a business owner’s standpoint, when you put your hands on a customer’s car, whatever you touch, you own. So, even if you don’t do the calibration yourself, you interact with the systems, and ultimately you take on a degree of responsibility for it. If you’re going to carry that liability, it is imperative that you do it correctly and document that you’ve done it correctly to protect yourself and your customer.”
Affordability was another need they set out to address. “We bill per report, so there’s no minimums or contracts involved,” Ames explains. “One can cancel anytime and pay only for what they used. There’s no package pricing. It gets cheaper the more you use it. At the end of each monthly billing cycle you will be billed for your total reports at the respective pricing tier that you fall under.
"Another thing that sets our software apart is that collision industry experts designed it,” Read points out. “It wasn’t built by some software guy sitting behind a desk who had a good idea. We are in the industry doing this every day, and we run hundreds of cars a week, so we know what works and what doesn’t.”
Ames also stresses how important it is to follow OEM procedures. “My other business, Automotive Electronic Solutions, is really particular about OEM procedures. We’ll do it the way the manufacturer says, or we just won’t do the job at all.”
Reliable Automotive Equipment (RAE) is the premier OEM Collision Repair equipment supplier, o ering tailored solutions to the automotive aftermarket. With a focus on innovation and customer satisfaction, RAE provides quality products and expert support globally, serving as a trusted advisor to vehicle manufacturers and collision repair facilities. In addition to selling equipment, RAE o ers comprehensive repair and maintenance servicing for all our products. We also provide specialized training services, ensuring technicians possess the skills necessary to e ectively understand and utilize our equipment.
SERVICE
YOUR PARTNER FOR CERTIFICATION SUCCESS.
After purchasing our equipment, RAE will reach out to you annually or semi-annually to perform routine maintenance services. Should any issues arise or if something isn't functioning correctly, we also provide repair services to promptly restore your equipment to optimal certified operation.
TRAINING
RAE provides extensive training services focused on essential equipment. We understand the importance of keeping your technicians well-educated and informed, which is crucial for both OEMs and our commitment to your operational success. For added convenience, we provide detailed training videos on YouTube, accessible whenever you need them!
UNSERVICED SPOT WELDERSERVICED SPOT WELDER
2024 AASP/MA GOLF OUTING HIGHLIGHTS
SEPTEMBER 11, 2024
HERITAGE COUNTRY CLUB, CHARLTON, MA
3.
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7.
8.
9.
PHOTOS BY DOUG BEGIN & ALANA QUARTUCCIO
1. Ryan Diagle, Paul Clark, Reid Booth, Pat Armstrong
2. Brad Teal, Jameson Borey, Steven Burns, Mark Mrozek
Jimmy Kelsey, Griffin Beaudoin, Dan Guariglio, Connor Burnham
Steve Vanderbeek, Max Collins, Josh Medina, Justin Kett
5. Jeff Seyer, Jason Moiles, Todd Castelluci, Tim Lebrun
6. Bryon Fuller, Rick Diesi, Austin Lamonda, Zack Lane
Mark Davis, Peter Spinazola, Jason Chechile, Dave Guy
Cindy Carr, Brian Boudreau, Seth Meurer, Scott Thompson
Ed Rachwal and Mike Johnson
10. Erik Ferreira, Dustin Whitehead, Kent Boucher, Todd DeFilippo
11. Tom Ricci, Andrew Olsson, Daniel Weaver
12. Joe Robertson, Brian Stone, Brent Debrosca, Jim Houle
13. Dan Clark, Luke Stanton, Bruce Voutos, Bryce Hubbard
14. Tom Colonair, David Markt, Dan Pomfret, Thomas Henderson
15. Bino DosSantos, Ryan Steele, Chris Sachs, Robert Rondesu
16. Rosemary Fedorchak, Gerry Racine, Roger Racine, Paul Giroux
17. Dana Snowdale, Patrick Capello, Scott Rachwal
18. Glenn Murphy, Matt Korhonen, Matt Munsell, Scott McDonald
19. Tom Schube, Ken Parker, Bill Spellane, Steve Donahue
20. John Studer, Nathan Beath, Michael Cox, Joe Cappa
21. Peter Langone, Ron Chechile, Gary Cloutier, Brian Chechile
It Takes Genuine Honda Collision Repair Parts To Achieve a Genuine Honda Fit.
Honda collision repair parts are engineered and manufactured to Honda standards. In the collision-repair business, time is money, and you can’t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it.
For Genuine Honda parts, contact these Authorized Honda dealers.
Bernardi Honda
960 Worcester Road
Natick, MA 01760
Parts Direct: 800-247-3033
FAX: 508-651-1220 www.bernardihonda.com
Lia Honda of Northampton
293 King Street Northampton, MA 01060
Toll Free: 800-369-7889
Direct: 1-413-587-2900
FAX: 1-413-585-0502 www.liahondanorthampton.com
Honda of Enfield 20 Palomba Drive Enfield, CT 06082
Toll Free: 800-222-6632
FAX: 860-253-5419
www.liahondaofenfield.com
Honda North 382 Newbury Street Danvers, MA 01923
Toll Free: 800-882-9797
FAX: 978-774-9483
e-mail: eadams@iclautos.com www.hondanorth.com
Schaller Honda 1 Veterans Drive New Britain, CT 06051
Lundgren Honda of Auburn 525 Washington Street Auburn, MA 01501
Toll Free: 800-777-2044
FAX: 508-721-0872
e-mail:pmccarthy@lhonda.com www.lhonda.com
Balise Honda
400 Riverdale St. West Springfield, MA 01089
TOLL FREE: 800-992-6220
FAX: 800-254-3544
wparts@baliseauto.com
www.BaliseWholesaleParts.com
One Call, One Truck for 14 Brands!
Balise Honda of West Warwick
509 Quaker Lane West Warwick, RI 02893
TOLL FREE: 800-992-6220
FAX: 800-254-3544
wparts@baliseauto.com
www.BaliseWholesaleParts.com
One Call, One Truck for 14 Brands!
22. Chris Tremble, Matt Peloquin, Don Peloquin, Alan Dunn
23. Jeff Moul, Scott Varney, Dean Luther, Mark Gera
24. CJ Timmons, Kyle Doyon, Seth Elie, David Elie
25. John Guerin, Kevin McNally, Bob Dennis, Scott Attarian
26. Josh Fuller, Joe Bostek, Willie Camacho, Shawn Flanders
27. Josh Piche, Steve Creanza, Phil Derosiers, Pat Lafferty
28. Kevin Gallerani, David Gallerani, Stephen Nigro, Ronnie Lanoue
29. Mike Ambrosino, Brandon Tremblay, Jared Liles, Mike Ouellette
30. Adriana Svigos, Kerin Smith, Bob Rousseau, Dan Behmke
CONGRATULATIONS TO THE WINNERS!
FIRST PLACE TEAM: Tom Colonair, David Markt, Dan Pomfret, Thomas Henderson
SECOND PLACE TEAM: Kevin Gallerani, David Gallerani, Stephen Nigro, Ronnie Lanoue
THIRD PLACE TEAM:
John Guerin, Kevin McNally, Bob Dennis, Scott Attarian
WINNER: Jerry McNee
DRIVE WINNER: Thomas Henderson CLOSEST TO THE PIN WINNERS: Paul Giroux, Ronnie Lanoue, Scott Attarian, Griffin Beaudoin and Nathan Beath (2x)
First
team
place
winners: Thomas Henderson, David Markt, Tom Colonair, Dan Pomfret with Lucky Papageorg
Lucky Papageorg with second place team members: Stephen Nigro, Ronnie Lanoue, David Gallerani and Kevin Gallerani
Lucky Papageorg with third place team members: John Guerin and Kevin McNally
Longest Drive Winner: Thomas Henderson
Door Prize Winner: Joseph Robertson and Dan Weaver of Axalta Coating Systems pose with the 58-inch smart TV donated by Axalta
Hole Sponsor
Hole Sponsor
The Glodis Group
AASP/MA THANKS TO ALL THE SPONSORS OF THIS YEAR’S TOURNAMENT!
Tournament Sponsor: Long Automotive PGA 2025 Championship Hole-In-One: Mastria Auto Group
Putter Hole-in-One Sponsor: Bald Hill
Raffle Prize Sponsor: Carl’s Collision Center
Putting Contest Sponsor: Elite Body Shop Solutions
Longest Drive Sponsor: Woody’s Collision Center
Closest to the Pin Sponsor: ABSAP
Welcome Gift Bag Sponsor: BASF
Driving Range Sponsor: Coverall Law
Breakfast Sponsors: Don Kennett, Bill Johnson of The Johnson Group, Total Care Accident Repair and Lia Group
Lunch Sponsors: Balise Collision, Albert Kemperle, All Auto ADAS Calibrations & Other Mobile Automotive Services
2024 TEE SPONSORS
ADAS Gloucester
All Day All Night Towing AkzoNobel
Axalta Coating Systems x2
Balise Wholesale Parts
BASF
Body and Paint Center of Hudson
Cape Auto Body
Colours
Enterprise Rent-a-Car
Mike’s Auto Body
Sherwin-Williams
Parts Authority
PartsTrader
PPG
Special thanks to Axalta Coating Systems for donating this year’s door prize, a 58-inch Hisense-Roku TV. Special thanks to the following for donating items for this year’s raffle: CJ Timmons of DB National/PPG - custompainted Yeti Cooler; PGA Super Store - PGA SS Players Club membership; McLaughlin Chevrolet - electric cooler and car detail kit in bucket; Crown Collision Solutions - two charging kits, Carl Garcia - putting practice green, electric putting cup and caddy pro; Jim Kelsey - Autel TPSM Diagnostic Tool.
Special acknowledgements for our hole spotters and assistants: Diana Hopper, Valorie Hopper of Hop 2 It Personal Assistants, Nick Daddabbo of Hertz Rent-a-Car, Doug Begin of Vendetti Motors (Franklin) for handling the putting contest; New England Automotive Report/Thomas Greco Publishing for their assistance with the event, and Northern Tree Service, LLC for their assistance with the kick-off ball drop and Brenda Lacaire (Steve’s Collision Center; Sturbridge) for making the arrangements for the bucket truck.
Special thanks to TJ Biveau and the Heritage Country Club team for all their assistance in making our event a great one.
Securing Your Shop's Future: How Leveraging the “Forever Form” Approach Maximizes Profits and Minimizes Risks
Collision repair shops today face an uphill battle. Insurers are increasingly squeezing payments, challenging repair costs and creating more disputes over authorization. On top of this, evolving state regulations add layers of complexity, leaving shops to navigate a web of rules without sufficient guidance. The reality is that many shops are losing money and control over their operations in a game where the odds are stacked against them.
Insurers have mastered the legal landscape, using their resources to delay payments, reduce compensation and dictate repair terms. Meanwhile, shops are often left vulnerable, lacking the same level of legal leverage and expertise. This power imbalance creates a cycle of delayed payments, endless disputes and shrinking profit margins.
Key Challenges Shops Face: Payment, Authorization and Compliance
1. Payment Disputes: Insurers frequently dispute repair costs, parts used and labor rates, which can result in delayed payments or reduced reimbursements. Shops often feel forced to accept lower payments just to maintain cash flow, eroding profitability.
2. Authorization Conflicts: Many shops lack strong, comprehensive authorization agreements, leading to disputes over the scope of work or costs. Without clear agreements, insurers and customers can challenge the validity of claims, resulting in financial loss and legal exposure.
3. Compliance Requirements: Navigating a maze of everchanging state regulations on repair standards, environmental practices and consumer rights can be overwhelming. The costs of non-compliance — fines, penalties and litigation — are steep and potentially devastating.
Leveraging
Proven Strategies to Reclaim Control and Secure Profits
To thrive in today's challenging environment, collision repair shops need a strong legal foundation that allows them to
dictate the terms of every transaction. One effective approach is adopting strategies like the Forever Forms – legally binding contracts that help shops take control from the outset. By utilizing these types of agreements, shops can:
• Set Clear, Enforceable Terms: Define the scope of work, payment terms and responsibilities of all parties involved, reducing ambiguity and minimizing disputes.
• Enhance Compliance: Ensure all legal requirements are met from the start, lowering the risk of non-compliance and avoiding ostly fines or legal battles.
• Gain Leverage Over Insurers: Use strong, enforceable documentation to prevent insurers from delaying payments, reducing claims or questioning the validity of repairs.
The Benefits of a "Forever Form" Approach: Maximizing Profits, Minimizing Risks
Adopting a "Forever Form" strategy can help shops protect every dollar they earn by preventing unauthorized repairs, reducing instances of non-payment and shielding against legal challenges. Shops using these strategies often report higher rates of payment collection and fewer conflicts with insurers – clear evidence of their effectiveness.
The time to strengthen your shop’s financial future is now. By integrating comprehensive authorization agreements into their processes, shops can stop leaving money on the table and take back control of their operations. Don’t let insurers dictate the terms; consider proven strategies like Forever Forms to protect your interests today, tomorrow and well into the future.
Maximizing Profits and Minimizing Risks: The Immediate and Long-Term Benefits of Forever Forms
Clear Evidence of Impact
Since their introduction, Coverall Law’s Forever Forms have consistently delivered results for member shops, driving both immediate and lasting gains. Shops using these forms report higher rates of payment collection and fewer disputes with insurers. By setting clear, enforceable terms from the
start, these forms reduce ambiguity, ensuring shops are paid fairly and on time, without endless back-and-forth or concessions.
Streamlining Processes and Reducing Administrative Burden
Beyond financial improvements, Forever Forms simplify operations by consolidating all key customer information, consents and terms into a single, comprehensive document. This reduces the time spent on paperwork, minimizes errors and allows shop staff to focus on core business activities like quality repairs and customer service, rather than administrative hassles.
Addressing Hesitancy to Change
Some shops have been slow to adopt Forever Forms fully, often due to the perceived challenge of changing established processes. However, those who have embraced these forms – even gradually – have found that the benefits far outweigh the initial adjustment. The Forever Forms bring maximum efficiency, stronger legal protection and greater certainty in payments, making them a worthwhile shift for any forwardthinking shop.
How to Build a Strong Foundation for the Future
Mitigate Disputes and Enhance Compliance
Forever Forms are more than just a solution to today’s challenges; they help build a resilient foundation for the future. By clearly defining repair terms, payment expectations and customer responsibilities, these forms minimize the risk of disputes and strengthen a shop’s position in any legal challenge. They also ensure compliance with evolving regulations, reducing the risk of fines or legal complications.
Stay Ahead in a Changing Market
In an industry where change is constant, proactive strategies are essential. Forever Forms help shops anticipate and navigate shifts in regulations, insurer tactics and customer demands. They provide a flexible framework that adapts to new challenges, ensuring shops remain protected and prepared.
Strengthen You Financial Health: Protecting Every Dollar
With razor-thin margins, auto body repair shops need tools that protect their bottom line. Forever Forms offer a practical approach to safeguarding revenue by preventing unauthorized repairs, reducing non-payment and minimizing costly legal disputes. By clearly defining service terms and continued on pg. 36
Here’s to 241 years of combined service excellence
This year, as Albert Kemperle Inc. celebrates its 83rd anniversary, BASF also celebrates its 158th anniversary. We are proud of our decades of partnership with BASF and years of serving the auto paint and body industry together. Kemperle’s founders would be proud of this relationship and the growth their company has experienced because of it.
Today, as we look forward to many more decades of service to our customers, we find ourselves filled with gratitude. The creativity, hard work, and sense of responsibility of the people working for our two companies have made us what we are today.
expectations, shops can avoid conflicts, secure timely payments and reduce unnecessary expenses.
A Clear Path to Greater Stability and Growth
Optimizing Cash Flow and Reducing Legal Risks
By reducing unpaid invoices and disputes, Forever Forms enhance cash flow, which is critical for day-to-day operations and growth. This clarity reduces the need for costly legal interventions and frees up resources for expanding services or upgrading equipment.
A Strategic Decision for Smart Shop Owners
For any shop owner focused on strengthening their financial position, adopting Forever Forms is a strategic move. They provide a predictable revenue stream, safeguard against financial risks and help keep every earned dollar. Implementing these forms offers a proactive approach to staying competitive in today’s market.
Preparing for the Future: How Coverall Law Is Supporting Member Shops
At Coverall Law, we believe in equipping shops with the tools and resources they need to succeed – now and in the future. We’re expanding our team with two more legal researchers, adding administrative support and enhancing our litigation capabilities to better advocate for our members. This fall, we’re also expanding the use of Forever Forms beyond Massachusetts, helping shops nationwide take control of their financial and legal destinies.
A Proactive Legal Partner for the Long Haul
We’re more than a legal service provider – we’re a partner committed to helping shops navigate the evolving industry landscape. Our investment in resources ensures that member shops are always aligned with best practices, regardless of regulatory or market changes. With Coverall Law by your side, you’re never alone in facing challenges or seizing new opportunities.
Trust in Proven Practices to Secure Your Future
The collision repair industry is at a turning point. To thrive, shops must control their operations and safeguard their financial futures. The Forever Form approach, modeled on best practices from other sectors, is a proven way to secure payment certainty, reduce legal risks and streamline processes.
Take Action Now
Now is the time to harness the benefits of Forever Forms. Implement these tools to strengthen your shop’s legal and
financial standing, reduce costly disputes and build a stable foundation for growth. Coverall Law is here to guide you through every step, ensuring you are equipped to navigate challenges and capitalize on new opportunities.
Ongoing Support You Can Count On
At Coverall Law, we’re dedicated to helping our member shops thrive, no matter what the future holds. Our ongoing commitment – through expanded legal research, additional administrative assistance and comprehensive support – ensures you remain at the forefront of industry best practices. Trust in the Forever Forms and in Coverall Law to protect your interests and build a more secure, profitable future. Together, we can turn challenges into opportunities and achieve lasting success.
Coverall Law Managing Attorney Sean Preston finished in the top of his law school class at the historic Howard University School of Law in Washington, DC after serving in the United States Army. He went on to excel in business and legal strategy, serving some of the world's most recognizable brands in neighboring industries. Sean recently returned from Berlin, Germany with his family (where he served in Rolls-Royce's General Counsel function) and today resides in Wareham, MA, where he helps to oversee and meaningfully lead efforts in the region for Coverall Law. He can be reached at (508) 635-5329 or via email at spreston@coveralllaw.com
[PRESIDENT'S] MESSAGE
continued from pg. 6
worth working in. Work on your OEM certifications, invest in equipment and tools that make the job easier, and don’t be afraid to embrace the future of collision repair in its many forms –whether that means getting set up for ADAS calibrations, offering competitive benefits or ensuring that your shop employees are prepared for a diverse workforce as more women join this field.
This next generation isn’t going to want to weigh themselves down with huge, lifelong college loans when they can learn a skill that will pay off in no time, and while we may not have to compete with AI, we are competing with other trades that will offer just as much security, so we need to make sure that we’re putting our best foot forward to keep our industry moving forward.
reached at (508) 747-0316 or kevin@capeautobody.com.
Ford and Lincoln Mercury dealers are the one-stop source for all of your collision repair needs.
Using Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance companies and satisfy customers. So get everything you need in just one call to your one-stop collision repair resource – your local Ford or Lincoln Mercury Dealership.
Sarat Ford Lincoln Mercury 245 Springfield Street Agawam, MA 01001
413-786-0430
Quirk Auto Dealers 115 E. Howard St. Quincy, MA 02169 Toll Free: 877-707-8475 Contact these Ford or Lincoln Mercury dealers for all your parts needs:
Fax: 413-789-3715 www.saratford.com
One Call, One Truck for 14 Brands!
415 Taunton Ave. | East Providence, RI 02914
Direct: 401-438-2206 | Fax: 401-431-0673
7:30am-7pm | FRI: 7:30am-6pm | SAT: 7:30am-5pm
381 Boston Providence Hwy Route 1, The Automile Norwood, MA 02062
Parts Line: 781-762-9210
Toll Free: 800-559-9210 bchwholesale@boch.com
WHY GENUINE PARTS?
IRA Toyota of Manchester
33 Auto Center Road
Manchester, NH 03103
Toll Free: 800-828-6076
Direct: 603-657-2410
Fax: 603-657-2419
stirrell@iramotorgroup.com www.iramotorgroup.com
IRA Toyota Danvers
161 Andover Street
Danvers, MA 01923
PH: 800-774-8411 ext.1
Direct: 978-739-8306
FAX: 978-739-8098
www.iramotorgroup.com
Grieco Toyota 415 Taunton Ave.
East Providence, RI 02914
Direct: 401-438-2206
Fax: 401-431-0673
toyotaparts@griecocars.com www.griecotoyota.com
Wellesley Toyota 216 Worcester Street
Wellesley, MA 02481
PH: 800-734-0006
Direct: 781-237-4042
FAX: 781-237-3481
parts@wellesleytoyota.com www.wellesleytoyota.com
Bernardi Toyota 1626 Worcester Road
Framingham, MA 01702
Parts Direct: 800-248-3033
FAX: 508-879-7895 www.bernarditoyota.com
Balise Toyota 1399 Riverdale St. West Springfield, MA 01089
amount to charge and collect, regardless of what insurers may claim. Similar to medical professionals, these shops see themselves as the experts providing a valuable service by restoring collision-damaged vehicles' pre-loss condition and they charge accordingly. As with the medical profession, we cannot afford to repair today’s vehicles and accept liability without proper compensation, and we must use “balance billing” when insurers fail to fully indemnify their clients.
I am not aware of any collision repair shop that has closed due to charging fairly for the work performed while balance billing for any shortfall left by insurers. However, many “body shops” have struggled or failed because they were afraid to charge appropriately or they could not, due to contractual restraints. Congratulations to those shops that have adopted balance billing and ensured protection with proper authorizations and documentation using the Forever Forms created by Attorney Sean Preston and his firm, Coverall Law. These are the shops that have answered “Are You Fat, Dumb and Happy?” with a resounding “NO!”
Insurers rely on collision repairers who do not understand their true business costs, do not know their real customers in the collision claims and repair process and do not recognize the benefits of being part of an association. They depend on shops that are acting as though they are fat, dumb and happy. Are they counting on you?
If you are not fat, dumb and happy, go to the application on page 7 and JOIN NOW!
