New Jersey Automotive January 2020

THE OFFICIAL PUBLICATION OF THE ALLIANCE OF AUTOMOTIVE SERVICE PROVIDERS/NEW JERSEY (www.AASPNJ.org) AND THE AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY (www.ARANJ.org)

NORTHEAST 2020: A Clearer Vision of Success ®

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We Appreciate Your Business!

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P.O. Box 734 Neptune, NJ 07753 EXECUTIVE DIRECTOR Charles Bryant 732-922-8909 / setlit4u@msn.com 2019 - 2021 OFFICERS PRESIDENT Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net COLLISION CHAIRMAN Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dnmautobody.com MECHANICAL CHAIRMAN Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com TREASURER Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com SECRETARY Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com BOARD Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com Dave Laganella, Peters Body and Fender 201-337-1200 / petersbandf@gmail.com Sam Mikhail, Prestige Auto Body 908-789-2020 / mikhail@goldcar.com Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com Anthony Trama, Bloomfield Auto Body 973-748-2608 / anthony@bloomfieldautobody.com BOARD ALLIED Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com Mike Kaufmann, Advantage Dealer Services 973-332-7014 / mkaufmann@advantageds.com PAST PRESIDENT ATTENDING Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com

PUBLISHER Thomas Greco / thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com

CONTENTS

VOLUME 50 NUMBER 1 | January 2020

10 OuT Of bOdy aNd (mEChaNiCal) ExpEriENCES

20 ExECuTiVE dirECTOr’S mESSaGE 31 COlliSiON ChairmaN’S mESSaGE

16 prESidENT’S mESSaGE

54 NJA adVErTiSErS’ iNdEx

lOCal NEWS

14 aaSp/NJ January General meeting registration

32 auto body distributing Co. holiday party highlights

36 Class action Suit against New Jersey manufacturers insurance moves forward

COVEr STOry

by Alana Bonillo

39 NOrThEaST 2020: a Clearer Vision of Success

auTOmOTiVE rECyClErS aSSOCiaTiON Of NEW JErSEy 53

Wharton insurance briefs by Mario DeFilippis

CREATIVE DIRECTOR Lea Velocci / lea@grecopublishing.com GRAPHIC DESIGNER Lisa M. Cuthbert/ lisa@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten / joel@grecopublishing.com EDITORIAL/CREATIVE COORDINATOR Alana Bonillo / alana@grecopublishing.com OFFICE MANAGER Donna Greco / donna@grecopublishing.com CONTRIBUTING EDITORS Charles Bryant • Mario DeFilippis • Jeff McDowell • Mitch Portnoi • Ron Ananian Keith Krehel • Jerry McNee • Bob Dirkes • Jacquelyn Bauman

Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

www.grecopublishing.com NEW JERSEY AUTOMOTIVE is published monthly and is sent to AASP/NJ and ARANJ members free of charge. Subscriptions are $24 per year. NEW JERSEY AUTOMOTIVE is published by Thomas Greco Publishing Inc., 244 Chestnut St., Nutley, NJ 07110. The editorial contents of NEW JERSEY AUTOMOTIVE are copyright © 2020 by Thomas Greco Publishing Inc. and may not be reproduced in any manner, either in whole or in part, without written permission from the publisher and/or editor. Articles in this publication do not necessarily reflect the opinions of Thomas Greco Publishing Inc. Stock Images courtesy of www.istockphoto.com.

Joe Amato, Sr. Ron Ananian Jim Bowers Charles Bryant Don Chard Guy Citro Pete Cook Ed Day Dave Demarest Phil Dolcemascolo Tom Elder Bob Everett Thomas Greco Dan Hawtin Rich Johnson Wes Kearney Nick Kostakis Jim Kowalak

Keith Krehel Joe Lubrano Michael Lovullo Jeff McDowell Sam Mikhail Ron Mucklow George Petrask Russ Robson Jerry Russomano George Threlfall Cynthia Tursi Lee Vetland Paul Vigilant Rich Weber Brian Vesley Glenn Villacari New Jersey Automotive | January 2020 | 7

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OUT OF BODY (AND MECHANICAL) EXPERIENCES

Ok, boomer

by ThOmaS GrECO, publiShEr

I recently became aware of a new phrase that is making its way into our culture. I happened to be watching the latenight show Lights Out with David Spade. (Check it out if you long for the days of talk shows without politics.) A few of the comedians on the show were making some older comedic references, and the “millennial” or “Generation Q” or whatever you want to call her on the show uttered the phrase, “Ok, boomer.”

Now, I’m not an idiot. I kind of figured that the put-down was meant for baby boomers who like to reminisce about the “good old days.” In other words, it’s a phrase used by losers in their teens, twenties or thirties who can’t remember anything culturally significant prior to the Kardashians. (It’s also an incredibly crappy song.)

But I get it. I’m sure people my age used to say something similar when our parents referenced some old Sinatra song or Bogart movie while disparaging the latest Beatles or

Stones record. But there is a difference…

There hasn’t been anything better since the Beatles or the Stones. Want proof? The Beatles just released an expanded copy of their Abbey Road album last month. Know where it landed on the charts? Number ONE. Know when it was recorded? FIFTY YEARS AGO! I’ll make anyone reading this a promise. If Drake, Lizzo or Taylor Swift has a Number One album 50 years after it was released, my kids or grandkids will buy you a hot dog. Mark it down.

I digress…So, of course, I was riding on a train when I came across an article that pissed me off. The gist of it was the author was trying to do a hit job on the former coach of the New York Rangers hockey club, John Tortorella. Now, I am not a big hockey fan, and I am especially not a Rangers fan, but I always liked Tortorella because he was like an old school, tough-as-nails kind of coach I grew up with. In this “article,”

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the “author” was trying to get Tortorella’s past and present players to talk about how his methods were outdated and whether or not they felt intimidated or abused by him. Hell of a premise, right? It must have been a shock to the writer that he couldn’t find one player to support his thesis. (Someone fishing to try and oust a successful leader…Seems to be a common hobby these days.) What’s this all got to do with anything?

Well, like I said, I was alone on a train, so of course I had to comment on it. You can guess what happened:

Me: “I thought professional hockey was the last hope for fans who were brought up with a ‘sticks and stones’ mentality.

I guess that’s over now. They buried Don Cherry, and here you tried to bury Tortorella. What’s next? Boxers crying, ‘The other guy hit me’? Everything about today’s sports, from management to players to writers, is soft. Sad.” Thus, I stupidly opened the door…

B.S.: “In the developed world, you cannot place your hands on another person without the very real possibility of prosecution, not to mention losing your job. Playing a sport is one of the very few exceptions - PLAYING, not coaching.

What is so hard to understand about that?”

Me: “The players must shake in their skates at a 61-yearold who weighs 175. And God forbid he insults them! Take a

history lesson and Google ‘Fred Shero and the ’70s Flyers’ or ‘Terry O’Reilly and the ’70s Bruins.’ They weren’t afraid to get hurt – feelings or otherwise.”

B.S.: “Ok, boomer.”

There it was!!!

Me: “Lol. Original. Creative writing major?”

B.S.: “Such a boomer thing to say.”

Strike two.

Me: “My bad. It must have been an English major. Can you think of a synonym for boomer, youngster?”

B. S.: “Ok, boomer.”

Strike three. You’re out.

Ugh. What a waste of time. The good old internet rabbit hole. Learn from my mistakes. Don’t go down it.

OK, boomer?

I gotta learn to fly…

NJA

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MEETING NOTICE

Wednesday, January 15, 2020 6:30pm-8:30pm Holiday Inn, Clark, NJ

Featured speaker: David M. Bander, Esq., Executive Director, Policy Office NJ Department of Labor and Workforce Development Come get educated and ask questions on topics such as: Temporary Disability Insurance, Family Leave Insurance, Maternity Leave, Worker Protections, Safety and Health, Wage & Hour Compliance, Paid Sick Leave, Apprenticeship, Business Support, Internship Opportunities.

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Members attend at NO CHARGE; Non-Members pay $75 each To register, complete this form and fax it to 732-922-9821

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New Jersey Automotive | January 2020 | 15

PRESIDENT’S MESSAGE

Got $1.40 to Save your industry?

If you really think about it, you’d probably be amazed by how much money you go through in a single day without even realizing it. Do you grab a bagel and coffee on the way to work? That’s a good four dollars right there.

How about lunch? That’s another $10. How about all the gym fees and online media subscriptions you pay each month that you never end up having the time to even enjoy? Those little things add up in huge ways.

Now, with that in mind, here’s a question for you: Would you even miss $1.40 a day? That’s nothing, right?

Well, if you agree, set that figure aside for your industry. At the end of the year, you’ll have a little over $500 to donate.

Imagine if every body shop in New Jersey did that. With that kind of money, we could change this industry. That money could go to a number of things: The AASP/NJ Legal Defense Fund, the hiring of a lobbyist, addressing issues head on, improving the technician shortage and providing more intensive training for our members, just to name a few. Also, imagine if the shops’ employees – the ones who would really benefit from a brighter future – chipped in as well. There’s no telling how far we’d go.

by JERRY MCNEE

I don’t think there’s anyone out there who’s truly happy with the insurance industry’s behavior and its constant restrictions on procedures or paying fair and reasonable rates. I hear from insurers all the time that our industry doesn’t stick together and that we’re our own worst enemies. The problems we face are not going to go away on their own, and we can’t fight these battles individually. I’d like to see drastic, positive change in this industry in my lifetime, but I’m one person who can’t do it alone.

If the past few years were any indication, 2020 is going to be a rough time for this profession. We’re facing the greatest technological and financial demands in our history. Insurers won’t back down without a fight, and we need to hold our heads up high and perform proper repairs for our customers. Our costs are skyrocketing, and we can’t sustain our present conditions another year, let alone five. We need to fight back - it's no longer just a suggestion. We need to survive; we need to save our industry. And it all starts with $1.40 a day. There is strength in numbers.

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Paul Miller VW of Bernardsville 118 Morristown ROAd Bernardsville, NJ 07924 Toll Free: 877-318-6557 Local: 908-766-1600 Fax: 908-766-6171

Douglas Motors 491 MORRIS AVE. SUMMIT, NJ 07901 PHONE: 908-277-1100 FAX: 908-273-6196 TOLL FREE: 800-672-1172 www.douglasvw.com email: douglasparts@douglasautonet.com

Trend Motors 221 Route 46 West Rockaway, NJ 07866 888-267-2821 fax: 973-625-4985 www.trendmotors.com email:dreinacher@trendmotors.com

Crestmont Volkswagen 730 ROUTE 23 NORTH POMPTON PLAINS, NJ 07444 TOLL FREE: 800-839-6444 fax: 973-839-8146 www.crestmontvw.com email:vwparts@crestmont23.com

“Volkswagen“ and the Volkswagen logo are registered trademarks of Volkswagen AG. ©2020 Volkswagen of America, Inc.

New Jersey Automotive | January 2020 | 17

18 | New Jersey Automotive | January 2020

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attention all Collision Shop Owners!

EXECUTIVE DIRECTOR’S MESSAGE

Legislation has been introduced to force insurers to follow the rules or pay the price, just like any other business providing a service to New Jersey consumers!

If you want to know what the problem is here in New Jersey that allows insurers to treat consumers any way they like, refuse to pay for needed and necessary repair procedures, limit the payment for Labor Rates to an unreasonable amount, fail to adopt an accurate method of calculating the cost of paint and materials and much more, then listen up! Please pay close attention to this message, and be prepared to take action.

Long ago, insurers outsmarted the collision industry and worked out a system that would put them above the law. That’s right; insurers are above the law when it comes to following the rules and regulations governing fair claim settlement practices.

In New Jersey, there is no private right of action for a violation of the regulations that govern fair claim settlement practices, even when an insurer blatantly abuses a claimant or mishandles a claim by straying from the law. In such a case, the only method of dealing with such abuse is to file a complaint with the New Jersey Department of Banking and Insurance. Even then (under the current rules), a violation of the regulations is not considered valid until there is evidence that the insurer has done it enough to create what is considered a “general business practice.” Are you kidding me?

That’s like making it illegal to run a red light and then requiring a police officer to catch the same person doing it at least three times within a week before they can give that person a ticket. The regulations governing fair claim settlement practices are only designed to give people the warm and fuzzy feeling that there are a set of rules that insurers must follow. In reality, the current rules that are in place to govern insurers conduct during the claim settlement process are violated on a regular and daily basis.

Even certain insurers that were once considered the best in the state are now almost completely ignoring the rules because there is little consequence when they violate the regulations. Anyone who has recently submitted a claim has likely seen the tactics that certain insurers use to shortchange or deny payment. Also, anyone who has recently had the unpleasant experience of crashing their vehicle and submitting a claim for the repairs has likely witnessed the games certain insurers play in an attempt to keep payments to a bare minimum, even when those tactics are extremely likely to put the vehicle owner and their family back in an unsafe vehicle.

20 | New Jersey Automotive | January 2020

by CHARLES BRYANT

In the past, when an insurer refused to pay for a certain repair operation (like blending the paint to make the color match or aiming the headlights), the shop would usually just accept it and perform the procedure without being compensated for the work. Other times, the shop owners would just refuse to perform the procedure because they were not being paid to perform it. Now, because of sophisticated vehicles equipped with ADAS that require scanning and re-calibration after a collision, a shop cannot let the vehicle leave without performing every repair procedure that the vehicle manufacturer mandates. Ignoring this could result in liability associated with an improper or unsafe repair. In reality, these vehicles are just a step away from driving themselves, and the equipment and training required to repair them are extremely expensive. Such training and equipment cannot be paid for on restrictive Labor Rates that are less than what bicycle and lawnmower shops are currently charging and being paid.

The current regulations that govern unfair claim settlement practices address all of the issues related to claim settlements, from the time a claim is first reported until it is settled and closed. If the regulations were adhered to, there would not be a problem; they are comprehensive and spell out how claims should be handled from start to finish. However, because there is currently no private right of action that can be filed when the regulations are violated or ignored, most insurers act as if they don’t even exist and commit violations on a regular basis. To make things even worse, the New Jersey Department of Banking and Insurance is of little help in resolving the issues because of the power insurers have over it.

The good news is legislation (S-2144 & A-3850A/A4293) has been introduced to create a private right of action where a claimant may file a civil suit in court of law to address and resolve any claim settlement issue under the following terms: 3. a. In addition to the enforcement authority provided to the Commissioner of Banking and Insurance pursuant to the provisions of P.L.1947, c.379 (C.17:29B-1 et seq.) or any other law, a claimant may, regardless of any action by the commissioner, file a civil action in a court of competent jurisdiction against its insurer for: (1) an unreasonable delay or unreasonable denial of a claim for payment of benefits under an insurance policy; or continued on page 22

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EXECUTIVE DIRECTOR’S MESSAGE

from page 20

(2) any violation of the provisions of section 4 of P.L.1947, c.379 (C.17:29B-4). b. In any action filed pursuant to this act, the claimant shall not be required to prove that the insurer’s actions were of such a frequency as to indicate a general business practice. c. Upon establishing that a violation of the provisions of this act has occurred, the plaintiff shall be entitled to: (1) actual damages caused by the violation of this act; (2) prejudgment interest, reasonable attorney’s fees and all reasonable litigation expenses; and (3) treble damages.

If the provisions above sound familiar, it’s because they are basically the penalties found in the New Jersey Consumer Fraud Act that a collision shop would be subject to if they were to charge a consumer for a part and then put it on the vehicle and repair it instead. The provisions that insurers are supposed to be following in the regulations are not changing one bit under this legislation.

The bad news is certain insurers are now starting to send out letters to their insureds, making false and misleading comments in an effort to prevent the legislation from becoming law. One claim that is being made is that the New Jersey Legislature is fast-tracking this legislation and that it will substantially increase the price of personal automobile and homeowners’ insurance coverage in the state.

This is certainly incorrect and apparently stated to mislead people at best. This legislation is not on the fast track.

It was first introduced in March 2018 and then referred to the Assembly Financial Institutions and Insurance Committee that June. It has been stalled there ever since. Bills similar to this one have been presented in the past and got buried in the same way and eventually dumped.

This legislation will also not substantially increase the price of personal and homeowners’ insurance coverage in the state. An insurer cannot abuse its insured or improperly deny an insured’s claim and then be forced by a court of law to pay what the insured was actually owed or entitled to – along with court cost, attorney fees and treble damages – and then use those additional costs that resulted from their own wrongdoing as a basis to obtain a rate increase.

Insurers are claiming that this legislation is not necessary because claimants already have the right to challenge a carrier’s actions under existing laws. They also claim that New Jersey’s current insurance consumer protection laws are among the strongest in the country. Again, are you kidding me? That statement is absolutely untrue. The existing law is basically useless. It has no private right of action, which means one cannot file a suit to get a resolution to a claim issue even when an insurer is trampling on the regu-

22 | New Jersey Automotive | January 2020

lations governing fair claim settlement practices. Give me a break!

This legislation was introduced for this exact reason. It validates a one-time violation of the existing regulations and subjects an insurer to the same penalties that any other business would be subject to when they cheat a consumer during the course of a business transaction.

Certain insurers are claiming that the special interests behind the legislation are actually trying to create an imbalance in the present system by permitting and encouraging frivolous and unnecessary lawsuits to generate higher costs and legal fees. What a joke!

Insurers and their supporters are now encouraging their insureds to call their legislators and tell them this legislation is a bad deal. Well, insurers are right that consumers should be calling their legislators, but not for the reason the insurers want them to do so. Consumers – especially those who have been abused by an insurer when they put in a claim to cover a loss and were either shortchanged on their claim or had it improperly denied and received no help from the Department of Insurance – should be calling their legislators and telling them to vote “yes” to this bill.

The issue of insurers refusing to pay for repair procedures and lowballing Labor Rates and material costs is not a new occurrence, although it is worse now than ever before. This has been an ongoing battle for as long as I have been around. The difference now is that if the manufacturer-recommended/required repair procedures are not followed, cars will be improperly repaired. The structural integrity of the vehicle may not be recreated, and people are likely to die should that vehicle be involved in a future collision. Even one small alteration or step away from the OEM manufacturer’s repair guidelines can cause a catastrophic result. A typical example of what can happen when modern vehicles are repaired in a manner other than what the OEM recommends is shown in the infamous John Eagle Collision Center case, in which a dealer shop in Texas had to pay the plaintiffs (Matthew and Marcia Seebachan) $31.5 million in damages. (Background on the case is is featured in the November and December 2017 issues of New Jersey Automotive, available at grecopub lishing.com.)

The bottom line is that insurers are not going to start paying for all the required repair procedures at Labor Rates that allow for a reasonable profit just because a shop got sued for improper repairs and lost millions of dollars. The main reason they won’t is because the current system does not have any serious consequences.

However, this legislation has the ability to change that and hold insurers accountable.

Once it has been established that the insurer has violated the regulations governing fair claim settlements, the claimant (or plaintiff, in this case) shall be entitled to the actual damages caused by the violation of the rules, prejudgment interest, reasonable attorney’s fees, all continued on page 26

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24 | New Jersey Automotive | January 2020

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EXECUTIVE DIRECTOR’S MESSAGE reasonable litigation expenses and treble damages. Additionally, the claimant does not have to show that the insurer has violated the regulations enough to create a general business practice. If passed, this could cost an insurer thousands when they deprive a claimant out of only a few hundred dollars. Insurers have been shortchanging their own

from page 22

insureds out of millions (if not billions) of dollars for years because of the lack of accountability for their wrongdoing. What has been happening between insurers and their claimants is equivalent to consumer fraud when any other type of business goes into a contract with a consumer and then fails to deliver what is promised in the contract.

Insurance companies know this legislation will hold them accountable for the improper and fraudulent actions that they have been able to get away with for years. That is why insurers are sending false and misleading letters to their insureds claiming that this legislation is a bad thing and that it will raise the cost of insurance. It’s a scare tactic.

Well, collision industry, you have experienced exactly what I have laid out in this article for years. I know this because I have run the AASP/NJ Hot Line for over two decades and have heard it over and over, day after day. During this time, I have also seen and gathered answers or responses to complaints made to the Department of Banking and Insurance telling the person making the complaint that it is basically unable to offer further assistance and is closing the file.

Every collision shop in New Jersey should be contacting its legislators and requesting that they support this legislation. Every shop owner should be educating their customers about the issues described herein and how this legislation can make a change for the better. The only way insurers are ever going to follow the regulations that govern fair claim settlement practices is if or when they are held accountable for their own actions.

This legislation does exactly that.

AASP/NJ will soon provide more information on how collision shop owners who have seen the abuse of the regulations firsthand can do their part in making sure that this legislation passes. I will expect every member to drop whatever they are doing when this information is provided and take the action necessary to make this legislation become the law of the land! Stay tuned. If anyone would like to discuss anything mentioned in this message, please feel free to contact me on the AASP/NJ Hotline at (732) 922-8909.

NJA

26 | New Jersey Automotive | January 2020

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28 | New Jersey Automotive | January 2020

Classic Audi 655 North Macquesten Pky. Mount Vernon, NY 10552 914.663.2870 Fax: 914.663.2878 email: parts@westchesteraudi.com www.westchesteraudi.com

Paul Miller Audi 179 Route 46 East Parsippany, NJ 07054 Toll Free: 800.35.MILLER Parts Direct: 973.575.7793 Fax: 973.575.5911 www.paulmiller.com

DCH Millburn Audi 2211 Millburn Ave Maplewood, NJ 07040 Toll Free: 800.553.9250 Direct: 973.762.0262 Fax: 973.762.2381 www.millburnaudi.com

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243 Route 17 Upper Saddle River, NJ 07458 201.252.1500 Fax: 201.254.1552 email: jmarcella@jackdanielsmotors.com www.jackdanielsmotors.com

Audi Bridgewater 701 Route 202-206 N Bridgewater, NJ 08807 929.600.9156 Fax: 908.595.0237 email: parts@audibridgewater.com www.audibridgewater.com

Town Motors Audi 400 South Dean Street Englewood, NJ 07631 201.227.6506/6536 Fax: 201.541.0314 www.townmotors.com

New Jersey Automotive | January 2020 | 29

COLLISION CHAIRMAN’S MESSAGE

There is No better Time Than Now

I would like to wish everyone a happy and healthy New Year, and I hope that we move towards more peaceful and prosperous times. Looking to the year ahead, AASP/NJ plans to provide even more training and educational events than we did last year as we try to improve our industry and support those who support us.

This month, we have David M. Bander, Esq., executive director of the Policy Office of the New Jersey Department of Labor and Workforce Development, giving a seminar on January 15 in Clark. (See more information on page 14.) This is a great opportunity to get educated on these and other topics: • • • • • • •

Temporary Disability Insurance Family Leave Insurance Maternity Leave Worker Protections Safety and Health Wage and Hour Compliance Paid Sick Leave

• Apprenticeship • Business Support • Internship Opportunities

by DENNIS CATALDO, JR.

So, if you have not done so already, sign up to attend and make sure you are adequately providing for your employees.

Going forward, we have to realize that the future of our industry is in our hands. We must know that we have the right to repair vehicles correctly and that the vehicle owners – our customers – should demand that they have their vehicles repaired correctly. A recent New Jersey lawsuit has been allowed to proceed in litigation for steering-related violations and violating the state’s Consumer Fraud Act. (More information is on page 36). There is no better time than now to donate to our Legal Defense Fund to help offset the legal costs.

There is no better way to give back to this industry than helping those who are trying to help us.

I urge you to donate. Perhaps with a successful outcome, we can all benefit in the coming year!

NJA

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ABD HOLIDAY PARTY HIGHLIGHTS

Galloping Hill Catering (Union, NJ) December 5, 2019

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32 | New Jersey Automotive | January 2020

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CONTACT US FOR DETAILS ABOUT PRICE MATCHING THROUGH THE MAZDA COLLISION PARTS ADVANTAGE PROGRAM! If it doesn’t say MAXON MAZDA on your wholesale parts invoice, you paid TOO MUCH! FAX YOUR ORDER 24 HOURS A DAY: 908-851-5631 EMAIL: maxonwholesaleparts@gmail.com ON-LINE PARTS ORDERING AVAILABLE!

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Superior customer service starts with Town Audi and Audi Genuine Parts.

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34 | New Jersey Automotive | January 2020

KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

Using Genuine GM Parts for collision repairs is better for your customers, and better for your business. Contact the following dealers for all your Genuine GM Parts needs: MAXON BUICK GMC 2301 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631 maxonwholesaleparts@gmail.com

www.maxonbuickgmc.com

FLEMINGTON CHEVROLET BUICK GMC CADILLAC 211 Highway 202 Flemington, NJ 08822 Phone: 877-657-2787 Fax: 908-782-1795 www.njparts.com

FRED BEANS PARTS 131 Doyle Street Doylestown, PA 18901 Phone: 877-942-3267 orders@fredbeans.com www.fbparts.com

BAY RIDGE CHEVROLET OF BROOKLYN 1575 86th Street Brooklyn, NY 11228 Phone: 833-244-3475 Fax: 718-392-6570 www.bayridgechevy.com

NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 parts@nucar.com www.nucar.com

New Jersey Automotive | January 2020 | 35

LOCAL NEWS By Joel Gausten

Class action Suit against New Jersey manufacturers insurance moves forward

The Union County Superior Court has rejected a motion to dismiss filed by New Jersey Manufacturers Insurance (NJM) in a class action lawsuit brought against it in New Jersey.

The suit, filed in June and led by plaintiffs Sam Mikhail (on behalf of the now-dissolved Quality Auto Painting Center of Roselle, Inc. d/b/a Prestige Auto Body) and BMR Automotive Service, Inc. (d/b/a Robbie’s Automotive & Collision Specialists), alleges that NJM committed a number of offenses including violations of the Racketeer Influenced and Corrupt Organizations (RICO) Act, the Consumer Fraud Act (CFA) and the New Jersey Antitrust Act (NJAA), as well as individual claims for injurious falsehood and tortious interference with prospective business advantage. The plaintiffs, on behalf of themselves and the class members, seek actual/punitive/treble damages, interest, costs of the suit, attorneys’ fees and “such other and further relief the Court deems just and proper.” Additionally, the suit seeks injunctive relief to prevent future injury.

“At this point, we have rather significant positive action against NJM, including for violations of RICO and antitrust,” comments the plaintiffs’ attorney, Joshua Bauchner of Ansell Grimm & Aaron, PC. “We believe this is the first action against an insurer of this nature in New Jersey. We have some pretty substantial evidence regarding steering and the disparagement of the plaintiffs.”

Prestige Auto Body alleges that it was forced to substantially cut its labor and paint charges to meet considerably lower “take it or leave it” rates set by NJM. Additionally, Prestige claims that NJM did not compensate them for the extra time needed for the installation of aftermarket parts and will only permit payment for a regular OEM part if an auto body shop first attempts and fails to install the aftermarket part. The suit states that “it often takes months to secure a refund for the aftermarket part which could not be installed and to secure agreement for payment from [NJM], without accounting for the delay suffered by the consumer.”

Robbie’s Automotive & Collision Specialists owner Robbie Berman, who participated in NJM’s Direct Repair Program (DRP) for more than two decades, claims to have left that program last year after receiving unsatisfactory reimbursement from the insurer for his services. The suit includes various examples of NJM subsequently steering work away from Berman’s facility by “intentionally misrepresent[ing] to insureds that Robbie’s and other targeted

36 | New Jersey Automotive | January 2020

body shops are not on [the insurer’s] ‘preferred list of shops’ - even though they are not permitted to have such a list and insureds did not request a recommendation from [NJM].”

“For the past five years, they were promising me some kind of increase [in the Labor Rate],” Berman says of his decision to leave NJM’s Direct Repair Program. “The last time they presented me with a contract, not only did they not give an increase, but they took things away. They told me that washing cars was a part of me doing business, and they cut back on sublets. Cars keep getting more technical, and employees keep getting more expensive.

The cost of the cars keeps going up, but somehow the Labor Rate to repair them keeps going down.”

“

At this point, we have rather significant positive action against NJM, including for violations of RICO and antitrust."

- Attorney Joshua Bauchner (Ansell Grimm & Aaron, PC)

Charles Bryant, executive director of the Alliance of Automotive Service Providers of New Jersey (AASP/NJ), believes a successful conclusion to this lawsuit could help put an end to a host of issues that continue to negatively impact collision repair facilities throughout the state.

“This suit was brought on by the insurer because of greed and their unwillingness to pay a fair and reasonable amount to repair vehicles damaged as the result of a collision. The insurer is dictating what it will pay rather than making all reasonable efforts to negotiate an agreed price to repair an automobile as required by the regulations governing fair claim settlement practices, while the New Jersey Department of Banking and Insurance looks the other way. When a collision shop fails to surrender and take whatever the insurer wants to pay, the insurer engages in unlawful ‘steering’ activity by claiming that the shop is being unreasonable and overcharging; they then pressure insureds to have their vehicles repaired at specific ‘preferred’ repair shops that can afford to fix the vehicles at lower rates because of the high volume of work being steered to them. This type of suit has to happen because of the unwillingness of greedy insurers to work these issues out and pay fair and reasonable rates for the procedures now required to safely and properly repair vehicles on the roads today.”

NJA

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THERE HAS NEVER BEEN A BETTER WAY TO BUY THE WORLD’S BEST ENGINEERED PARTS. THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW.

For Original BMW Parts, contact one of these authorized BMW centers: BMW of Springfield 391-399 Route 22 E. Springfield, NJ 07081 Toll Free: 800-648-0053 Fax: 973-467-2185 bmwofspringfieldnj.com

Paul Miller BMW 1515 Route 23 South Wayne, NJ 07470 PH: 973-696-6060 Fax: 973-696-8274 paulmillerbmw.com

BMW of Bridgewater 655 Route 202/206 Bridgewater, NJ 08807 PH: 908-287-1800 FAX:908-722-1729 bridgewaterbmw.com

Flemington BMW 216 Route 202/31 Flemington, NJ 08822 PH: 877-657-2787 Fax: 908-782-1795 njparts.com/bmw

Park Ave BMW 530 Huyler Street South Hackensack, NJ 07606 PH: 201-843-8112 FAX:201-291-2376 parkavebmw.com

Circle BMW 500 Route 36 Eatontown, NJ 07724 Parts Direct: 732-440-1235 Fax: 732-440-1239 wholesale@circlebmw.com circlebmw.com

BMW of Bloomfield 425 Bloomfield Avenue Bloomfield, NJ 07003 Parts Direct: 973-748-8373 psantos@dchusa.com

©2020 BMW of North America, LLC. The BMW name, model names and logo are registered trademarks.

38 | New Jersey Automotive | January 2020

COVER STORY By Alana Bonillo

20 2020 202 AASP/NJ’s

a Clearer Vision of Success The biggest automotive show east of Las Vegas is just around the corner.

The Alliance of Automotive Services Providers of New Jersey’s (AASP/NJ) NORTHEAST® Automotive Services Show returns to the Meadowlands Exposition Center in Secaucus March 20-22.

Now in its 43rd year, the show continues to be the fastest growing regional show in the country. Thousands of automotive professionals return year after year to experience the one-of-a-kind educational opportunities, innovation and products that can only be found at NORTHEAST. “We are once again looking forward to NORTHEAST,” states AASP/NJ Executive Director Charles Bryant. “I can’t wait to attend the trade show, because it’s the number one place to see every new type of equipment and any new service being offered to our industry.”

The show continues to be a must-attend event for those in the Tri-State area and beyond who have the luxury of it being located so close to home.

“Register now. It is the largest show of its kind and it is right in your own backyard,” suggests AASP/NJ President Jerry McNee. “NORTHEAST is jam-packed with all the relevant products, training and information you can’t get anywhere else. It’s the best bang for your buck.”

NORTHEAST has become the ideal forum for many companies to debut and demonstrate new products and more.

Returning NORTHEAST Lanyard Sponsor Innovative Solutions & Technology is looking forward to the 2020 show. True to the company’s name, the Innovative team plans to showcase some new equipment that will change the game for shops. continued on page 42 New Jersey Automotive | January 2020 | 39

Superior service starts with superior parts.

Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life.

Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you

Contact these Mazda dealers for all your parts needs: Maxon Mazda 2329 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631

Nu Car Mazda 172 North Dupont Highway New Castle, DE 19720 Phone: 800-346-5283 Fax: 302-322-7135

40 | New Jersey Automotive | January 2020

Mazda of Lodi 130 Route 46 East Lodi, NJ 07644 Phone: 866-716-0511 Fax: 973-594-4933 www.mazdaoflodi.com

Wayne Mazda 1244 Route 23 North Wayne, NJ 07470 Phone: 973-646-0333 Fax: 973-694-1700 www.waynemazdafactoryparts.com

New Jersey Automotive | January 2020 | 41

COVER STORY from page 39 “This year, we will be bringing in something that will solve many needs for the industry,” hints Nick Mattera, sales representative for the LincolnPark based collision equipment distributor. “It will really help solve some of the issues that are of key discussion in the industry right now, and we are really excited to showcase it.

“We are excited to serve as Lan-

yard Sponsor once again,” he adds.

“It’s awesome seeing everyone walk around with our name when they enter the show. We are happy to support such an excellent and growing show involving the collision industry.”

Platinum Sponsor BASF will return to the show floor with plenty to showcase, from on-site demonstrations of its e-learning platforms and new prod-

For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers.

Flemington Subaru 167 Route 31 Flemington, NJ 08822 Toll Free: 877-657-2787 Fax: 908-782-1795 bseymour@flemington.com www.njparts.com

Liberty Subaru 55 Kinderkamack Road Emerson, NJ 07630 Phone: 201-261-7495 Fax: 201-261-3261 Toll Free: 888-782-9493 parts@libertysubaru.com www.libertysubaru.com

42 | New Jersey Automotive | January 2020

Paul Miller Subaru 3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiler.com www.paulmillersubaru.com/parts

uct highlights to colorful painted displays by Franny Drummond of Paint Zoo and Austin Polen of Polen Designs. Adding to the excitement will be the display of a 1932 Ford Sedan built by Goolsby Customs and the 1948 Ford F1 built by KTL Restorations.

“NORTHEAST is a great show to reach the collision industry with, as it has great attendance and engagement,” states Tina Nelles, marketing service manager of BASF Automotive Refinish Coatings North America.

Jonathan Goolsby, a popular special guest at NORTHEAST, will again hit the BASF booth. This year, he will meet attendees and talk about the 1932 Ford Sedan as well as other builds in his shops.

“Every year, I look forward to representing BASF at NORTHEAST, as it provides me the opportunity to interact with owners, technicians and painters to highlight how Glasurit delivers the best finish in the industry with exceptional support,” shares Goolsby. “This is one of my favorite events to attend, as I get the opportunity to work with Thomas Greco Publishing to promote the show and best-in-class education offerings along with the time to connect with leading automotive companies and preview the latest product in the market.”

Another regular exhibitor and sponsor at the NORTHEAST is Sherwin-Williams, which returns this year as a General Sponsor and will be promoting its refinish systems and House of Kolor custom paint brand. Attendees can expect to see celebrity painters including Ryan Evans, Mike Henry (Horny Mike) and Lonny Speer, along with NUB Grafix and other special guests.

Longtime exhibitor Sandor Epstein of Eppy’s Tool & Equipment Warehouse is excited to be taking his next trip to the Meadowlands Exposition Center. continued on page 46

Unsurpassed Quality. Genuine Hyundai Parts.

HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer.

MAXON HYUNDAI 2329 ROUTE 22 WEST UNION, NJ 07083 TOLL FREE: 800-964-7281 FAX: 908-851-5631

LIBERTY HYUNDAI 371 ROUTE 17 NORTH MAHWAH, NJ 07430 201-529-3600 FAX: 201-529-3051

WAYNE HYUNDAI 1244 ROUTE 23 NORTH WAYNE, NJ 07470 PH: 973-646-0333 FAX: 973-694-1700 waynehyundai.com

New Jersey Automotive | January 2020 | 43

MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.

At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers.

MINI of Mt. Laurel 1311 Rt. 73 Mt. Laurel, NJ 08054 856-778-3000 Fax: 856-813-4622 MINIOFMTLAUREL.COM FACEBOOK.COM/MINIOFMTLAUREL

MINI of Manhattan 793 11th Avenue at 55th Street New York, NY 10019 212-246-7375 Fax: 212-315-9560 MININYC.COM FACEBOOK.COM/MINIOFMANHATTAN

© 2020 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

Diagnostically speaking, there is no substitute.

Porsche technology.

Porsche Genuine Service & Parts.

Contact one of these authorized dealers.

Town Porsche 105 Grand Avenue Englewood, NJ 201-227-6505 Fax 201-227-6553 town-motorcar.porschedealer.com

Flemington Porsche 213 Route 202/31 Flemington, NJ 800-216-5124 Fax 908-782-9397 flemingtonporsche.com

Porsche Princeton 3333 Route 1 Lawrenceville, NJ 609-945-1500 Fax 609-945-1501 princetonporsche.com

Paul Miller Porsche 3419 Route 46 East Parsippany, NJ 973-227-3000 Fax 973-575-8396 paulmillerporsche.com

Porsche Monmouth 280 Route 36 East West Long Branch, NJ 732-935-7600 Fax 732-935-7602 porschemonmouth.com

Manhattan Motorcars 711 11th Avenue New York, NY 877-661-1586 Fax 646-473-0798 manhattanmotorcarsporsche.com

Š 2020 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

New Jersey Automotive | January 2020 | 45

COVER STORY

from page 42

“We look forward to NORTHEAST every single year.

We are so proud to have been part of it for so many years and to see it continue to grow and expand. It never disappoints; only at this show are we able to get so much valuable face time with our existing and potential customers.”

A one-stop-shop for everything a collision repairer needs to stay ahead in today’s world, NORTHEAST will once again offer the best educational courses that can be found on this side of the country. For a third year, AASP/NJ has partnered with the Washington Metropolitan Auto Body Association (WMABA) to present the Collision Professional Repairer Education Program (Collision P.R.E.P.) at NORTHEAST 2020.

“WMABA aims to bring the most relevant and timely education available to the NORTHEAST show for all participants coming from near and far,” comments WMABA Executive Director Jordan Hendler. “We want to cover a

variety of subjects that pertain to each key employee type in the repair shop – from front office to technician to owner.

Not only is NORTHEAST the premier education event for the entire East Coast as far as learning a lot in a short time, but it is also a great place to make new industry acquaintances who can strengthen your peer group. It’s important to revitalize your mind with the latest in technologies, processes and how to maintain that culture throughout the year.”

“There is no better event that allows the shops that are looking to keep on top of their game than NORTHEAST,” Bryant says. “I hope to see every member of AASP/NJ at the show.”

Pre-registration for NORTHEAST 2020 is already underway. To sign up and/or learn more about NORTHEAST and Collision P.R.E.P., visit aaspnjnortheast.com.

NJA

PULL UP! Repair System

2 2 4 - S PA N E S I (224-772-6374) Spanesi Americas, Inc. 123 Ambassador Dr. STE 107 Naperville, IL 60540 46 | New Jersey Automotive | January 2020

See the PULL UP! spanesi.com www.facebook.com/spanesigroup

New Jersey Automotive | January 2020 | 47

LET US TURN THEM AROUND!

Contact New Jersey Automotive Sales Director Alicia Figurelli

(973) 667-6922

ALICIA@GRECOPUBLISHING.COM

Start a Career at Sherwin-Williams

Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career.

Sherwin Williams Automotive supplies advanced technology paint and coating systems for automotive, fleet refinishing, and aerospace coatings to refinishers, distributors, military and business aviation markets worldwide.

We are currently hiring in the NY/NJ area for:

* Technical Sales Representative

* Management Trainee

* Part Time Service Associate

Looking for a great Career opportunity?

Full Time Benefits Include: generous long-term retirement, savings plans, inclusive health care benefits, tuition reimbursement, 401(k) and pension investment plan, basic employee life insurance short-term and long-term disability insurance. Semi Retired or going to school part time? We also have part time employment opportunities.

Learn more & apply: https://careers.sherwin-williams.com

Equal Opportunity Employer of all protected statuses, including disability and veteran. VEVRAA Federal Contractor requesting priority referral of protected veterans.

48 | New Jersey Automotive | January 2020

Visit us at NORTHEAST® Booth #501

Let us help make your customer financially whole.

Diminished value claims are unique...

WE ARE DIFFERENT!

Our goal is to obtain fair financial settlements for diminished value, loss of use and total loss claims.

Our company

goes the extra mile to ensure your customer is satisfied.

We will evaluate the insurance carriers’ initial offer AT NO COST, and we will work as your customer’s agent and negotiate directly with the insurance carrier.

WHAT CAN WE DO FOR YOU?

• Total Loss • Diminished Value • Loss of Use

CALL TODAY (516)364-0713

zbllc.net

New Jersey Automotive | January 2020 | 51

ARANJ Officers

President Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 aceautonj@comcast.net 1st Vice President Daryl CarmanLentini Auto Salvage (908) 782-4440 darryl@las-parts.coms 2nd Vice President Mike Ronayne Tilghmans Auto Parts (609) 723-7469 tilghmans@snip.net Past President Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 dirkesauto@gmail.com

ARANJ Board of Directors David Yeager EL & M Auto (800) 624-2266 elandmauto@aol.com

Ed Silipena American II Autos (609) 965-0987 esilipena@yahoo.com

Norm Vachon Port Murray Auto (908) 689-3152 portmurrayauto@yahoo.com Dillon Rinkens East Brunswick Auto (732) 254-6501 ebautonj@comcast.net

ARANJ The Automotive Recyclers Association of New Jersey

Wharton Insurance Briefs

The New Jersey Workers’ Compensation Rating and Inspection Bureau has released the newly promulgated rates for 2020: The Auto Dismantling rate decreased from $18.32 to $15.58.

Auto Body Repair decreased from $4.54 to $4.32.

Auto Garage decreased from $6.29 to $5.69.

Clerical decreased from $0.19 to $0.18.

Iron or Steel Scrap Dealer decreased from $15.44 to $13.61.

Salesperson decreased from $0.44 to $0.42.

Store: Retail Accessories (Counterperson) decreased from $5.10 to $4.76.

PLEASE NOTE: The Store (Counterperson) code must be approved prior to use. The operation must be physically separated from salvage and parts storage, and it must not have any interchange of labor. This code does not include drivers.

Also, the executive officers’ annual minimum payroll is $34,320, and the annual maximum payroll is $137,280.

Lastly, if your insurance policy is written in the New Jersey State Plan, you are going to be charged an additional 20 percent (minimum) for the Plan Premium Adjustment Program and will lose the Premium Discount.

As always, if you have any questions regarding your insurance coverage, please contact us. mario defilippis, aai Vice president 800-221-0003 (ext. 1320) (908) 513-8588 (cell) mdefilippis@whartoninsurance.com

Wheel Collision Center

Excellence in Wheel Sales and Repair

Patent assures

100% WHEEL INTEGRITY • From $77/wheel • Sales/Exchange • Superior Workmanship

• Tested Process • Guaranteed Lifetime Warranty!

NEW 2020

ONLINE OEM WHEEL CATALOG Stocking THOUSANDS of refinished wheels!

7286 Penn Drive, Bath, PA 18014

www.wheelcollision.com

1.800.292.RIMS (7467) New Jersey Automotive | January 2020 | 53

ADVERTISERS’ INDEX

Our wholesale parts team is here to make sure you find the exact Genuine Subaru Parts you need for every repair.

• Competitive prices • Fast, accurate deliveries • Genuine Subaru Parts that drive your business

Paul Miller Subaru 3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiller.com www.paulmillersubaru.com/parts

54 | New Jersey Automotive | January 2020

1-800-NEW-PARTS ............................12-13 Accudraft ............................................50 Acme Nissan ......................................4 AkzoNobel ..........................................21 Amato Agency ....................................30 Audi Group..........................................28-29 Axalta..................................................6 BASF ..................................................27 BMW Group ........................................38 BMW of Springfield..............................24 Bram Auto Group ................................IBC Classic Audi ........................................15 Collision Equipment Consulting, Inc. ....16 Empire Auto Parts................................52 Fenix Parts ..........................................26 Flemington Audi ..................................5 Flemington Group................................37 Glen Toyota..........................................OBC GM Group ..........................................35 Hyundai Group ....................................43 Innovative Solutions & Technology / Pro Spot..............................................IFC Jaguar Land Rover Parsippany ............10 Kemperle ............................................25 Klean Frame........................................52 Lynnes Nissan East..............................10 Maxon Buick-GMC ..............................31

Maxon Hyundai ..................................33 Maxon Mazda......................................33 Mazda Group ......................................40 MGM Auo Body Supplies ....................45 Mike Kaufmann Dealer Group..............54 MINI Group..........................................44 Mopar Group ......................................47 NUCAR................................................18-19 Paul Miller Subaru ..............................54 Performance Ford Lincoln....................11 Porsche Group ....................................45 PPG ....................................................3 Reliable Automotive Equipment............49 Spanesi ..............................................39 Subaru Group......................................51 Town Motors ......................................34 Toyota Group ......................................11 Tri-State Luxury Collection ..................8-9 USI of North America ..........................23 Valtek..................................................53 VW Group............................................17 Westbury Jeep Chrysler Dodge Ram SRT..................................41 Wheel Collision Center ........................53 ZB Negotiations ..................................51

Audi Brooklyn

Audi Brooklyn is pleased to announce our

partnership with CCC One to speed your ordering of Audi Genuine Collision replacement parts and components · Our expanded inventory of sheet metal, bumpers and suspension items will help reduce your waiting time and contribute towards reducing repair cycle times · Orders placed through CCC One are given priority fulfillment, will-call pickup and delivery · Our Will-Call parts counter is open on Saturday to help speed your repairs

Audi Brooklyn 211 63rd Street, Brooklyn, NY 11220 Business Hours: Monday - Friday 7:30am - 5:30pm Saturday 7am - 3pm (Deliveries not available on Saturday) Parts Direct: 718.392.6611 or 866.770.5999 Parts Fax: 973.556.1403 www.audibrooklyn.com

Installing Audi Genuine Parts from Audi Brooklyn is priceless to your reputation and your Audi customer’s peace of mind.

Audi Brooklyn is a member of the BRAM Wholesale Parts Network

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AND INSIST ON GENUINE TOYOTA PARTS SAME-DAY, NEXT-DAY AND SATURDAY DELIVERIES • MULTIPLE DELIVERIES DAILY HOURS: MONDAY - FRIDAY 5:30am - 6pm • SATURDAY 8am - 4pm

TOLL FREE 800-444-1959 • PARTS DIRECT 201-791-1133 • FAX 201-703-5652 www.glentoyota.com • parts@glentoyota.com Contact PARTS MANAGER PAUL CIMILLO for all your parts needs • pcimillo@glentoyota.com

WHOLESALE PARTS SPECIALISTS FOR OVER 40 YEARS! 19-01 Pollitt Drive, Fair Lawn, NJ 07410

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