New Jersey Automotive February 2019 by Thomas Greco Publishing, Inc.

THE OFFICIAL PUBLICATION OF THE ALLIANCE OF AUTOMOTIVE SERVICE PROVIDERS/NEW JERSEY (www.AASPNJ.org) AND THE AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY (www.ARANJ.org)

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P.O. Box 734 Neptune, NJ 07753 EXECUTIVE DIRECTOR Charles Bryant 732-922-8909 / setlit4u@msn.com 2017 - 2019 OFFICERS PRESIDENT Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net COLLISION CHAIRMAN Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dandmautobody.com MECHANICAL CHAIRMAN Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com TREASURER Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com SECRETARY Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com BOARD John Craggan, Ultimate Collision Repair, Inc. 732-494-1900 / jcraggan@ultcollision.com Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com Dave Laganella, Peters Body and Fender 201-337-1200 / petersbandf@gmail.com Sam Mikhail, Prestige Auto Body 908-789-2020 / mikhail@goldcar.com Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com Anthony Trama, Bloomfield Auto Body 973-748-2608 / anthony@bloomfieldautobody.com BOARD ALLIED Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com Dave Gruskos, Reliable Automotive Equipment 732-495-7900 / dave@rae1.com Mike Kaufmann, Advantage Dealer Services 973-332-7014 / mkaufmann@advantageds.com PAST PRESIDENT ATTENDING Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com

PUBLISHER Thomas Greco / thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten / joel@grecopublishing.com CREATIVE DIRECTOR Lea Velocci / lea@grecopublishing.com EDITORIAL/CREATIVE COORDINATOR Alana Bonillo / alana@grecopublishing.com

CONTENTS

VOLUME 49 NUMBER 2 | February 2019

10 OUT OF BODY AND (MECHANICAL) EXPERIENCES 14 PRESIDENT’S MESSAGE 18 EXECUTIVE DIRECTOR’S MESSAGE

20 I-CAR CALENDAR 60 NJA ADVERTISERS’ INDEX

LOCAL NEWS by Alana Bonillo and Joel Gausten 22 Remembering Lee Vetland COVER STORY by Alana Bonillo 29 NORTHEAST ’19: Longtime

Supporters to Return for Another Excellent Show

LEGAL PERSPECTIVE by Mitchell Portnoi 34 Injuries and Lawsuits Involving Minors

GUEST FEATURE

by Michelle Nelson, President of B2B Automotive

38 Look at 2019 through the Windshield, Not the Rearview Mirror ASK MIKE 42 Why Are OEM-Approved Scan Tools the Best Option? AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY 50 President’s Message by Rodney Krawczyk

Wharton Insurance Briefs

by Mario DeFilippis

WHAT SAY YOU? 55 Weighing in on the Caliber/ABRA Merger

OFFICE MANAGER Donna Greco / donna@grecopublishing.com CONTRIBUTING EDITORS Charles Bryant • Mario DeFilippis • Jeff McDowell • Mitch Portnoi • Ron Ananian Keith Krehel • Jerry McNee • Bob Dirkes

Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

www.grecopublishing.com NEW JERSEY AUTOMOTIVE is published monthly and is sent to AASP/NJ and ARANJ members free of charge. Subscriptions are $24 per year. NEW JERSEY AUTOMOTIVE is published by Thomas Greco Publishing Inc., 244 Chestnut St., Nutley, NJ 07110. The editorial contents of NEW JERSEY AUTOMOTIVE are copyright © 2018 by Thomas Greco Publishing Inc. and may not be reproduced in any manner, either in whole or in part, without written permission from the publisher and/or editor. Articles in this publication do not necessarily reflect the opinions of Thomas Greco Publishing Inc. Stock Images courtesy of www.istockphoto.com.

Joe Amato, Sr. Ron Ananian Jim Bowers Charles Bryant Don Chard Guy Citro Pete Cook Ed Day Dave Demarest Phil Dolcemascolo Tom Elder Bob Everett

Thomas Greco Dan Hawtin Rich Johnson Wes Kearney Nick Kostakis Jim Kowalak Joe Lubrano Michael Lovullo Jeff McDowell Sam Mikhail Ron Mucklow

George Petrask Russ Robson Jerry Russomano George Threlfall Cynthia Tursi Lee Vetland Paul Vigilant Rich Weber Brian Vesley Glenn Villacari Stan Wilson

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OUT OF BODY (AND MECHANICAL) EXPERIENCES

Lee

by THOMAS GRECO, PUBLISHER

I heard the name Lee Vetland for quite a long time before I ever met him. Back in the early ’80s when I first started doing this stuff, the state was broken into four separate auto body associations. Although there were technically four, there were only two that had real power. Imagine it like The Godfather. Sure, there were other

families, but everyone looked to the big guns on the block: The Corleones and the Barzinis. In my mind, the association I worked for (the North Jersey Auto Body Association, or NJABA) were the Corleones. The Central Jersey Auto Body Association (CJABA) were the Barzinis. Each had their own board of directors, magazine and

executive director. Yes, they worked together for the greater good, but there was always a bit of a rivalry going on. After a few years, I started hearing about this guy from the CJABA named Lee Vetland. I heard his name so often that I assumed he was their “Don.” Both associations would have events during the year and I Visit us at NORTHEAST® Booth 108

10 | New Jersey Automotive | February 2019

distinctly remember finally getting introduced to Lee. He grabbed my hand, looked me up and down and said with a straight face: “TOMMY GRECO. So, this is the guy who wants to get rid of Spray Dust (the CJABA’s magazine).” Then he pulled me in and gave me a big hug. From that day on, every time I walked into the room and Lee saw me, I would hear, “TOMMY GRECO, how the hell are you doing?” He’d call me over and give me a big hug. Once I had my health troubles, he would always make me sit down next to him and ask if I was taking care of myself. And he would scold me if I ever said anything other than “yes.” It’s funny, thinking back now. He never, ever

called me Tom or Greco. In person, on the phone, even in a text, it was always “TOMMY GRECO.” I can hear his voice as I write this. As you will see in our story about Lee on page 22, he had that kind of effect on people. You may see only four pages worth of stories but trust me, we could have gotten 100 people to tell you how Lee helped them. He was a mentor, a friend, a father and a real body shop guy. He was one of the few people that meant it when he told you, “If you need anything, just call me.” A couple of years ago, Lee underwent bypass surgery and joined our zipper club. We texted back and forth about it. That was one of the few

times I felt I could actually help him instead of the other way around. It was now my turn to ask, “Are you taking care of yourself?” A few months later, we spent an evening together at Eddie Day’s birthday party comparing notes and we talked a lot about the experience and how to rebound from it. We laughed about how hard it was to stay away from the bad foods we both loved so much. It was great to see him up and around. He was a giant in the New Jersey body shop industry. He was a giant wherever he went. Rest in peace my friend, LEE VETLAND. NJA

New Jersey Automotive | February 2019 | 11

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Our Biggest Enemy PRESIDENT’S MESSAGE

Who would you say is the person standing in the way of your success the most in this industry? Is it that insurance estimator who comes in and writes for a repair that won’t come close to bringing the vehicle back to pre-accident condition? Is it that person on the corporate side of the insurance industry who tells you that the Labor Rate is the most that insurers are able to pay despite the fact that their employer makes massive quarterly profits? These people aren’t exactly your friends, but you have an even more dangerous adversary trying to bring you down. Want to know who that is? Take a good look in the nearest mirror.

14 | New Jersey Automotive | February 2019

It is our responsibility as shop owners, managers, estimators and technicians to do everything we can to keep our shops thriving – and it is our fault if we’re not receiving what we need to survive. There are owners out there who sit back and say, “I’ll do it for less. Send me all the work.” These people are part of the problem. As an industry, we’re largely holding ourselves back and allowing insurers to raise rates by miniscule amounts – if at all – at a time when our equipment, certification and training costs are constantly increasing. Frankly, I don’t blame the insurance industry for playing the cards we’re dealing them. Where do you stand when an insurer tells you, “That’s all we’re paying”? If you’re not going to spend time on your business to learn your numbers, push back as a professional and stand up for what’s right, who’s going to do it for you?

by JERRY MCNEE

You’re the repair professional; you’re the person paying the bills. Why not ask for everything you’re worth? Do you even know what you’re worth? If not, that’s why AASP/NJ is here offering training, a Hot Line and support. If you’re looking for answers on how to keep moving in our current industry climate, I urge you to attend our upcoming NORTHEAST ® Automotive Services Show next month in addition to the ongoing training we will be offering throughout the year. It is AASP/NJ’s job to respond to your concerns and address your needs, and we hope you’ll get involved in the events we will be hosting in 2019 and beyond. Get up, get out and learn something. No matter how long you’ve been in this business, there’s always room to grow. NJA

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EXECUTIVE DIRECTOR’S MESSAGE

Accept Industry Changes NOW! The collision industry as we once knew it is now a thing of the past. It will never again resemble the way it used to look, to say the least. Collision shops can no longer use heat to straighten severely bent metal, and some of the items that were repairable only a few years now need to be replaced. The appraisers collision shops once knew on a personal level are no longer employed at the insurance companies they once worked for because they have been replaced by what is commonly known as “photo estimating” or “picture estimates.” Automobiles being repaired today are nothing like the ones that were being repaired just a few years ago. Today’s automobiles actually resemble what some call “rolling computers.” The older technicians who did not stay up on the required training can no longer make the repairs, nor do they choose to. As a result, there is a shortage of experienced collision repair technicians like never before. The equipment required to repair these automobiles does not even closely resemble the equipment that was required in the past. In more and more cases, certain

Training is extremely expensive; in most cases, the cost must be absorbed by the shop owner with no guarantee that the technician will stay on after he or she is fully trained and certified.

“

”

by CHARLES BRYANT

damaged automobiles have to be taken to a particular shop that specializes in these vehicles because the equipment is too expensive for the average facility. Technicians are now required to spend many hours in special training classes in order to obtain the knowledge required to repair these complicated vehicles. This training is extremely expensive; in most cases, the cost must be absorbed by the shop owner with no guarantee that the technician will stay on after he or she is fully trained and certified. The auto manufacturers who traditionally issued

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EXECUTIVE DIRECTOR’S MESSAGE

continued from page 18

CALENDAR

FEBRUARY 2, 2019 Wheel Alignment & Diagnostic Angles Ramada Inn – Newark Airport, Newark FEBRUARY 6, 2019 Measuring Allstate, Wall

FEBRUARY 7, 2019 Steel Unitized Structures Technologies & Repair Ramada Inn – Newark Airport, Newark Vehicle Technology Trends & Diagnostics Overview Allstate, Bridgewater

FEBRUARY 12, 2019 Hazardous Materials, Personal Safety & Refinish Safety Reliable Automotive Equipment, Belford FEBRUARY 13, 2019 Squeeze-Type Resistance Spot Welding Allstate, Wall

FEBRUARY 14, 2019 Corrosion Protection LKQ Keystone, West Deptford Measuring Ramada Inn – Newark Airport, Newark Hazardous Materials, Personal Safety & Refinish Safety LKQ Keystone, West Deptford FEBRUARY 15, 2019 Steel Unitized Structures Technologies & Repair Innovative Solutions & Technology, Lincoln Park

FEBRUARY 19, 2019 Advanced Steering & Suspension Systems Damage Analysis Innovative Solutions & Technology, Lincoln Park FEBRUARY 20, 2019 Plastic & Composite Repair Allstate, Wall

FEBRUARY 21, 2019 Plastic & Composite Repair Atlantic County Institute of Technology Mays Landing Structural Straightening Steel Ramada Inn – Newark Airport, Newark

position statements are now issuing documents dictating how the automobiles should be repaired by including the word must when discussing a particular procedure. Most now require a pre- and post-repair vehicle scan. As a result, shops are forced to spend hours and hours of administrative time researching these procedures prior to commencing their work. What hasn’t changed is the insurance industry’s reluctance to acknowledge these advancements and pay a reasonable Labor Rate that takes these changes into consideration. Over the years, the collision industry has had to fight with insurers for every penny they are paid for the services they provide and play Let’s Make a Deal through methods like cost shifting, which does not accurately reflect what is actually being done to a damaged vehicle. A prime example would be when an insurer refuses to pay for a required repair procedure that would return a damaged vehicle back to a safe operating condition. Instead, they say things like, “We don’t pay for that.” However, when pressured, the appraiser will often say, “But I will give you a couple of extra hours of labor to make up for it” in order to get what is commonly referred to as an “agreed price.” However, quite often, if this type of negotiation cannot be worked out (or the shop is not willing to enter into this type of unethical negotiation), the shop will simply perform the repairs without the requested procedure. The difference now is that the manufacturers are no longer just recommending that certain procedures be followed; they are stating that certain repair procedures MUST be done. Many shops seem to think that not doing things they aren’t paid for will clear them of any liability should the vehicle fail to perform the way it was designed if it were to get into an accident and passengers are injured. Think again. The bottom line is we have to stand up to any insurer that fails to pay a fair and reasonable Labor Rate so a facility can realize a fair and reasonable profit, and we must refuse to repair a damaged vehicle when an insurer refuses to pay for an OEM-required procedure. The old way of doing business has to stop. AASP/NJ is here to support its members when faced with situations like this and other industry issues. The association is presently watching these matters and stands ready to assist any current member when requested. The number for the AASP/NJ Hot Line is (732) 922-8909. NJA

FEBRUARY 27, 2019 Sectioning of Steel Unitized Structures Allstate, Wall

FEBRUARY 28, 2019 Aluminum-Intensive Vehicle Repairs Reliable Automotive Equipment, Belford

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LOCAL NEWS By Alana Bonillo and Joel Gausten

Remembering

Lee Vetland

1947 – 2019

I knew Lee Vetland since 1983. He was generous, giving and always there to help. As a Board member, he had some of the best qualities of anyone I ever met. We were fortunate enough to have him as a state president; he had the personality and the ability to work personalities and bring people together to get the job done. He was excellent at that. No matter who met Lee, no matter what part of the country we were in, people remembered him. He was a lot of fun to be around, knowledgeable and always ready to help anyone. He was just a great person. You had to know him to appreciate him. Joe Lubrano AASP/NJ Hall of Fame J&E Auto Body Clark, NJ

22 | New Jersey Automotive | February 2019

Lee will certainly be remembered as an industry icon for his many hardfought battles and what he accomplished to make the industry what it is today. - AASP/NJ Executive Director Charles Bryant

n January 1, longtime AASP/NJ member, shop owner and association Hall of Fame inductee Lee Vetland passed away at the age of 71. Vetland owned Lee’s Auto Body and Pine Top Service in Avenel, NJ and was the co-owner of the Colonia Country Club (the site of AASP/NJ’s annual Golf Outing) in Colonia. In addition to his long history with AASP/NJ, he was a longtime member of Auto Body Distributing Co. and served as president of the Garden State Automotive Federation, one of the groups that merged to form AASP/NJ nearly 20 years ago.

Lee was a part of Auto Body Distributing Co. since 1977. He had a big influence on our company, and he served on the Board for many years. He helped make it what it is today. I don’t think our company would be as great as it is today without him. Lee was a very kind and caring man; he helped everyone. There aren’t a lot of guys around anymore who care the way he did. He did a lot for the industry, and I’m so sad about this. He’s going to be missed – personally and professionally. Karyn Breidt General Manager Auto Body Distributing Co. Hillside, NJ

I first met Lee in 1978; his shop wasn’t too far from mine. He was the consummate professional. A leader. He inspired all of us. I would have never been president of the association for eight years if it weren’t for him. When I was younger, he was a mentor to me – just like he was to everyone around him. He led by example. Without Lee, there would be no AASP/NJ. Back in the day, there were four auto body associations. At the time, Lee was president of the Garden State Automotive Federation, which was supposed to include all four associations. Only three merged – one did not, which was ASA. After Lee’s tenure as president and we formed AASP/NJ, Lee was always there in the background. I just can’t say enough good things about him. He was a few years older than me, and he showed me a lot of things, like investing in real estate. Nobody else had the experience to teach me. I have rental properties now because I listened to Lee as a young man. If he knew you and liked you, he would literally take his shirt off if you needed it. He will be missed for sure. Jeff McDowell Former President, AASP/NJ Leslie’s Auto Body, Fords, NJ

“Lee had a heart of gold; he would do anything for you,” comments AASP/NJ President Jerry McNee. “He was a leader. When he saw something that needed to be changed, he did something about it. I wish everyone could take a page out of his book. If they did, this industry - and this world would be a better place.” “Lee always pushed and fought to make things better,” adds AASP/NJ Executive Director Charles Bryant. “I had a long relationship with him, and he was a great guy. If he didn’t like something, he’d tell you in a minute! Lee will certainly be remembered as an industry icon for his many hardfought battles and what he accomplished to make the industry what it is today. He will be dearly missed by all who knew him.” Like many, Bryant was a recipient of Vetland’s generosity and kindness – especially years ago during the days of Bryant Associates. “Fax machines had just come out; they weren’t really popular yet,” he recalls. “They were pretty expensive when they first came out. Lee called me one day, and my fax machine had just gone down. He yelled at me, ‘Get in your car and get up here!’ I went up there, and he had just bought a new fax machine. He gave me his old one and said, ‘Go get to work!’ That’s the way he was.” Vetland was born in Rahway, NJ and resided in Avenel and Colonia his entire life. He founded Lee’s Auto Body in 1975. To honor Lee’s memory, the Lee Vetland Memorial Fund (facebook. com/LeeVetlandMemorial) has been created. This fund was established to continue Lee’s legacy of generosity by offering support to the less fortunate through donations, scholarships and other acts of kindness. continued on page 24

I started working at Lee’s Auto Body in 1989 as his painter. Lee was passionate and knowledgeable about the industry. He cared about this profession and our customers. Lee always wanted to repair vehicles the best way possible. I later became his business partner, but he was so much more than that to me. Lee believed in always doing the right thing and never hurting anybody. You need to be someone who cares. That’s just a little bit of what I learned from my friend, my mentor and my business partner, Lee. Eddie Olenick Lee’s Auto Body and Pine Top Service Avenel, NJ

New Jersey Automotive | February 2019 | 23

Thirty-three years ago, I made a friend named Lee Vetland. But he became so much more than that over the years. He was not only a mentor, but he was a sort of moral barometer, too. We’d talk all the time, and he would constantly preach to me the importance of doing things the right way. He promised me that doing it right would make a difference, both in the shop and in the larger picture of the industry. And it was something I would question sometimes, especially at times when it seemed those who didn’t subscribe to that philosophy were out there doing so well. But he was right. Lee was the type of person you could always bounce ideas off of. Whenever I wanted to venture out into another business, I’d always call him first. Even though he’d usually try to tell me, “Go with what you know!” he was always supportive and always had good insights. These new generations say that people from Lee’s generation are dinosaurs, but that’s not true. His generation of repairers kept up with every bit of new technology. They’re smarter than the rest of us. They paved the way, and we learned from them. And these days, I get it – there’s not as much time to socialize, everything is digital and we’re all working so hard all the time – but back then, it really was something magical. And it

was because of the people – we cared deeply for each other, and we got things done. And Lee was a large part of the success of that time period. He was a giant, as far as I was concerned. He was a sincere and knowledgeable man; peaceful, compassionate, hard-working and a smart, great leader in this industry. I remember going out of state and meeting other associations that would always remark on the relationships we have: “Nobody is closer than those guys in Jersey.” And it was true. We couldn’t wait to get together we were like kids. We played together, we partied together and we worked together so well. We were nonstop in those days – Lee called them the glory days – we’d help each other anytime, anywhere. It showed in the strides we made in the industry back then. It was an amazing time with Lee at the helm, and it was something that not many groups like ours get to experience. I’ll always remember his laugh, his infectious smile, his friendship, his advice and leadership and the tremendous impact he had on all of us. I’ll miss it all. Eddie Day Former President, AASP/NJ Collision Restoration, Fairfield, NJ

He was a sincere and knowledgeable man; peaceful, compassionate, hard-working and a smart, great leader in this industry. - Eddie Day

24 | New Jersey Automotive | February 2019

I first got to know Lee when we were both part of the Garden State Automotive Federation. What you’re looking at today with AASP/NJ was mostly shaped by him and others. Lee was one of the first in the Jersey area – and maybe even the East Coast – to really push the issue of job costing and being involved with computerized estimating. He pushed the issue of bringing Mitchell into the mix with their Guide. He made it very apparent that we needed to be paid for paint and materials. He was the go-to mentor for a lot of shop owners; there are people who patterned everything they did after things Lee did and talked about. If you couldn’t run something by Lee and get his nod on it, then you probably didn’t want to do it. You could call him any time of the day or night, and he would be there for you. He wanted to create an atmosphere in the auto body industry where people were friendly, shared information, did the right thing for their customers and didn’t treat each other like competitors. The most important things in Lee’s life were his mother and father, his sister and of course his daughter, Katie. He was a great, great person. Tom Elder Former President, AASP/NJ Compact Kars, Millstone, NJ

I truly feel that if not for the relationship between Lee, Russ Robson and myself, we would have never brought the two state associations together. And we had just as much fun at the merger meetings as we did on the golf course. He was a dear friend. Our industry will always owe a great debt to him. Glenn Villacari Former President, AASP/NJ Parkway Auto Body, Nutley, NJ NJA New Jersey Automotive | February 2019 | 25

Unsurpassed Quality. Genuine Hyundai Parts. HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer. MAXON HYUNDAI 2329 ROUTE 22 WEST UNION, NJ 07083 TOLL FREE: 800-964-7281 FAX: 908-851-5631

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26 | New Jersey Automotive | February 2019

WAYNE HYUNDAI 305 ROUTE 17 NORTH MAHWAH, NJ 07430 201-529-2400 FAX: 201-529-2138

New Jersey Automotive | February 2019 | 27

Visit us at NORTHEAST® Booth 335

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COVER STORY By Alana Bonillo

With just one more month to go until the NORTHEAST® Automotive Services Show, excitement and anticipation are growing minute to minute. Hosted by AASP/NJ, the 42nd annual show takes place March 15 to March 17 at the Meadowlands Exposition Center in Secaucus. Attendance numbers are expected to break records once again as the event continues to attract thousands of attendees all across the East Coast and beyond.

Knowing full well the many benefits that come from being a supporter and participant year after year, some of the industry’s top vendors are gearing up to return to meet up with clients while educating the automotive community on some of the best products and services out there. “It is the best regional show there is,” says Ted Dinnella, president of Collision Equipment Consulting, Inc. An equipment distributor with a heavy East Coast customer base, Dinnella believes this is the greatest option for them over any national event because it puts them in direct contact with existing customers and potential new clients. He is also pleased to be a NORTHEAST supporter since the first show at the Meadowlands. “We like working with the people involved with the association, who are always a pleasure to deal with. Even the people who set up the show are helpful. It’s a very ‘can-do’ experience.” Dinnella calls NORTHEAST “a working show” in that owners and their technicians walk the floor. “It can work from the bottom up or top down. If a technician gets excited [about a product], they can bring their boss or manager to make a decision, or a shop owner can have a technician on hand to view, test and get a feel for the equipment.” NJParts/Flemington Car & Truck Country is another longtime supporter of NORTHEAST and will serve as a Silver Sponsor this year. “It’s a great venue for getting face to face with the customers and an opportunity to put the name to that face. We enjoy getting feedback from our customers – the positive and the negative – so that we know what we can improve on,” explains Parts Manager Howard Meeks. This year, the popular supplier will have many products to showcase, including MotorRight auto parts. Attendees can also expect a celebrity continued on page 44

Pre-register online for NORTHEAST 2019 today - itâ&#x20AC;&#x2122;s FREE! 30 | New Jersey Automotive | February 2019

Diagnostically speaking, there is no substitute. Porsche technology. Porsche Genuine Service & Parts. Contact one of these authorized dealers. Town Porsche 105 Grand Avenue Englewood, NJ 201-227-6505 Fax 201-227-6553 town-motorcar.porschedealer.com

Flemington Porsche 213 Route 202/31 Flemington, NJ 800-216-5124 Fax 908-782-9397 flemingtonporsche.com

Porsche Princeton 3333 Route 1 Lawrenceville, NJ 609-945-1500 Fax 609-945-1501 princetonporsche.com

Paul Miller Porsche 3419 Route 46 East Parsippany, NJ 973-227-3000 Fax 973-575-8396 paulmillerporsche.com

Porsche Monmouth 280 Route 36 East West Long Branch, NJ 732-935-7600 Fax 732-935-7602 porschemonmouth.com

Manhattan Motorcars 711 11th Avenue New York, NY 877-661-1586 Fax 646-473-0798 manhattanmotorcarsporsche.com

ÂŠ 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

New Jersey Automotive | February 2019 | 31

Audi dealers strive to make you an A

Installing Audi Genuine Parts from an Audi dealer is priceless to your reputation and your cu Flemington Audi 213 Route 202/31 Flemington, NJ 08822 Toll Free: 877-657-2787 Fax: 908.782.1795 email: rmuir@flemington.com www.NJPARTS.com

32 | New Jersey Automotive | February 2019

Classic Audi 655 North Macquesten Pky. Mount Vernon, NY 10552 914.663.2870 Fax: 914.663.2878 email: parts@westchesteraudi.com www.westchesteraudi.com

Paul Miller Audi 179 Route 46 East Parsippany, NJ 07054 Toll Free: 800.35.MILLER Parts Direct: 973.575.7793 Fax: 973.575.5911 www.paulmiller.com

DCH Millburn Audi 2211 Millburn Ave Maplewood, NJ 07040 Toll Free: 800.553.9250 Direct: 973.762.0262 Fax: 973-762-2381 www.millburnaudi.com

Audi Brooklyn 211 63rd Street Brooklyn, NY 11220 Phone: 718.492.6400 Fax: 718.492.8899 rmerchant@audibrooklyn.com www.audibrooklyn.com

Audi Genuine Parts fan. Now, turn your Audi Collision customers into your fans by installing only Audi Genuine Parts. • Audi dealers oﬀer an expanded inventory of sheet metal, bumper covers and suspension items that will speed installation and improve repair cycle time. • Every replacement part, component and structural item is exactly matched to the vehicle’s safety system for optimum occupant protection. • Audi Parts Professionals know Audi vehicles, getting you the right part, the ﬁrst time.

ustomer’s peace of mind. Order Audi Genuine Parts from these select dealers. Bell Audi 782 Route 1 Edison, NJ 08817 732.396.9360 Fax: 732.396.9090 www.bellaudi.com

Town Motors Audi 400 South Dean Street Englewood, NJ 07631 201.227.6506/6536 Fax: 201.541.0314 www.townmotors.com

Audi Eatontown 95 Route 36 Eatontown, NJ 07740 732.389.1000 Fax: 732.483.8455 www.eatontownaudi.com

Cherry Hill Audi 2261 Marlton Pike West Cherry Hill, NJ 08002 Wholesale: 856.665.5660 Fax: 856-773-4077 email: parts@cherryhillimports.com www.cherryhillaudi.com

Jack Daniels Audi of Upper Saddle River

243 Route 17 Upper Saddle River, NJ 07458 201.252.1500 Fax: 201.254.1552 email: jmarcella@jackdanielsmotors.com www.jackdanielsmotors.com

New Jersey Automotive | February 2019 | 33

LEGAL PERSPECTIVE by Mitchell Portnoi Certified by the Supreme Court of New Jersey as a Civil Trial Attorney

Injuries and Lawsuits Involving Minors

This morning, I appeared before an Essex County judge in order for that judge to approve a settlement on behalf of a minor. My client was a 14-year-old girl who had been hit by a vehicle while crossing a busy street in South Orange. As we all know, a minor cannot sign legal documents and be bound by contract, so I was retained by her mother, who essentially became my client (on behalf of the minor). She made all the decisions regarding the case and its resolution. The court rules demand that any case involving a minor be approved for settlement by a Superior Court Judge, and that the proceeds of such a settlement be held for the benefit of the minor until he or she becomes 18 years old. There is an exception when the settlement amount is $5,000 or less. The court retains the right to make decisions regarding the settlement of these cases in order to protect the well-being of the minor and to make sure they are not being taken advantage of by the attorney or their parents/guardians, who may have more nefarious purposes for settling the child’s case. The funds are mandated to be held in a special interest-bearing account by the Surrogate’s Court at the direction of the Surrogate. This is mandated in order to

34 | New Jersey Automotive | February 2019

protect the minor’s funds from being mishandled or misappropriated by either well-meaning parents or lessthan-well-meaning parents or guardians. The funds may only be removed from the Surrogate’s account by application to the Surrogate, and the use of said funds may only be for the health, education or welfare of the child/minor. While this interpretation can be ambiguous, I would consider it safe to say that most Surrogate offices are quite conservative about allowing money to be spent from these settlement funds. Today’s settlement netted my minor client just under $70,000, which in a few years can provide her a significant start on a college education or perhaps a down payment on a home. I should add that attorney’s fees on the settlement of cases involving minors are reduced by the rules of court in New Jersey. A maximum of 25 percent contingent fees are allowed as opposed to the standard 33 percent for adult contingent fees. Should anyone have any questions regarding injury cases involving minors or the processes that may be necessary, please do not hesitate to call me at (973) 2289900. NJA

Collision Equipment Consulting, Inc. offers the best equipment to fit your Body Shop needs. Electronic Measuring Systems, Welders, Aluminum Repair Tools, Frame Machines, Lifts, Benches and Heat Induction tools to aid in your full collision repairs.

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YOU tell us what and when and WE worry about how to get you the right parts when you need them.

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36 | New Jersey Automotive | February 2019

Visit us at NORTHEASTÂ® Booth 408

Left to right: Bill Grasso (Operations Mgr.), Bill DiRusso (Director), Dennis Davenport (GM), Bill Curren (NJ Sales Rep.) and Nick Halliday (Sales Mgr.)

New Jersey Automotive | February 2019 | 37

GUEST FEATURE By Michelle Nelson, president of B2B Automotive

Look at 2019 through the Windshield, Not the Rearview Mirror As 2019 marks a new year, it’s a great time to ask yourself if you’re a shop owner who flies by the seat of your pants, a person who does the same thing year after year because nothing is broken or an industry member who charts the course ahead to give yourself a roadmap to success. While many see it as a daunting

38 | New Jersey Automotive | February 2019

process, creating annual goals starts the year off with a bang. Annual business goals give you a general direction with respect to business growth, employee training and new market identification. Setting goals introduces a new level of challenge and excitement to the operation. Business goals also help ensure your attention isn’t pulled

Michelle Nelson brings more than 25 years of experience in marketing and a family tradition in the auto body industry to B2B Automotive customers. She started working in her greatgrandfather’s tow truck/auto body shop at the age of seven. Her great-grandfather, Harley Graves, opened his business in 1932 and put his customers first. Combining her two loves led Nelson to form B2B Automotive. Nelson and her team have helped auto body and mechanical shops across the country change gears in their marketing needs. For more information, contact her at michelle@btob automotive.com or (415) 787-AUTO.

from your core objectives throughout the year. Establishing measurable, attainable, relevant and timely shortterm and long-term goals will set you apart from the nearly 80 percent of business owners who admit they don’t give due attention to achieving goals. Clearly identified goals will also help you and your employees with decision-making, improve productivity and help your team members see how they fit into the company’s big picture. Knowing their role in the business’ success may make it easier for them to deal with any changes that may come as a result of new tasks, operational changes and expansion. continued on page 45

Visit us at NORTHEASTÂ® Booth 331

New Jersey Automotive | February 2019 | 39

Visit us at NORTHEASTÂ® Booth 1203

New Jersey Automotive | February 2019 | 41

INDUSTRY ADVICE

ASK MIKE

Why Are OEM-Approved Scan Tools the Best Option?

Do you have a question for Mike? Contact New Jersey Automotive Editorial Director Joel Gausten at joel@grecopublishing.com or (973) 600-9288, and we’ll ask him in a future issue.

At the August 2018 Collision Industry Conference (CIC) in Atlanta, industry consultant and former shop owner Mike Anderson (Collision Advice) publicly disagreed with a presenter’s endorsement of aftermarket scan tools, citing potential telematics issues when they are used on vehicles equipped with systems such as OnStar and Toyota Safety Connect, which OEM tools detect for disabling during a repair. This month, we “ASK MIKE” to elaborate on his position. We at New Jersey Automotive hope you find this following exchange useful, and we encourage you to reach out to us if you have a question for Mike on this or any industry-related matter that he can answer in a subsequent issue. New Jersey Automotive: You’ve taken a public stand in support of OEM-approved scan tools. Why do you believe these tools provide the best opportunity for technicians to perform a safe and proper repair?

Mike Anderson: Some people don’t like my insights into this, but I feel strongly about it. When someone says to use an aftermarket scan tool, are they also saying that if Ford says I have to use a certain rivet gun that it’s okay to use another one? What about when Audi says to use a certain welder? You have to remember that Ford and Audi tested that equipment. Their engineers have done validations on that equipment for accuracy. I have a hard time when people say it’s okay to use an aftermarket scan tool but that they have to use a certain welder or rivet gun. I work directly with several car manufacturers, and I have personally scanned vehicles with aftermarket tools versus OEM. There is a difference. I was in a shop recently that had a car come in with 17 miles on it. The customer bought it brand new and wrecked it pulling out of the dealership. You’re not going to find an aftermarket scan tool that is going to be able to scan a vehicle that new. Generally, when OEM scan tools roll out, they’re usually six months ahead of any new releases. Aftermarket scan tools generally lag behind. Sometimes, when aftermarket scan tools don’t have access to the data,

42 | New Jersey Automotive | February 2019

they provide phantom or ghost codes, so your tech is chasing down something that is not even legitimate. But we know that the OEM scan tool has been engineered and designed by that vehicle manufacturer. Aftermarket scan tools are not tested. I wouldn’t want that liability. After I spoke at CIC, some people said that my comment about disabling OnStar and Safety Connect was far-fetched, but it’s not. My own sister’s car, which was a Lexus, went to a body shop. They didn’t disable Safety Connect, and my sister got inundated with emails. At the end of the day, how do you disable that? You disable that by using a factory scan tool. If you don’t disable it and it generates an email to Lexus and then the customer receives emails, then you have to replace a back-up battery. General Motors did a manual process, which means I can manually disable OnStar. But I’m waiting for someone to show me how to utilize an aftermarket scan tool to manually disconnect Safety Connect on a Toyota or Lexus. I just think this situation is a Pandora’s Box. NJA: Scanning really gained a lot of attention when the position statements started coming out a few years ago, but proper OEM scanning was a part of repair procedures long before that. As the scanning trend has grown thanks to these position statements, so has the insurance industry’s reluctance to pay for it. Based on the “Who Pays for What?” surveys you conduct with CRASH Network, how would you gauge where the insurance industry is right now as compared to three years ago in terms of understanding the need for this?

MA: I think we’re at a tipping point. We’re right there at the top of the mountain, and we can either backslide all the way down or push over the other side. One of the problems is that people are trying to lump everything into a labor time for scanning. I think you have to separate the diagnostic and research time from the actual scan time. To me, the researching and recording of the diagnostic trouble codes and the time to troubleshoot them should be totally separate from the actual scan time. The industry needs to

get more educated to understand there’s a difference between the diagnosis of the problem versus the recording of the diagnostic trouble codes.

NJA: As a former shop owner, how would you respond to an owner who says they are not performing scans because insurers won’t pay for them?

MA: When I had my shops, if the insurance company would not pay me to do what I thought was required for a safe and proper repair, I charged the consumer the difference. At the end of the day, an insurance company refusing to pay me to do a safe and proper repair did not remove me from the liability. I think shops also need to move away from relying on position statements. They also need to put the scanning or initialization procedures as specific line items on the estimate, and they need to create a bulletproof file. Through my consulting, I still work at shops at least once a week every other month. In this capacity, I’m still negotiating with insurers and putting my estimator hat on. I was recently writing an estimate on an Infiniti, and all I had was a grille. I could imagine an insurer telling me, ‘I’m not going to pay for you to scan this car. It’s just a grille.’ Well, I went into Nissan/Infiniti’s technical information and looked up the R&I grille procedure. I saw that there was a part attached to the grille that had a ‘one-time-use’ symbol – which is a black circle with a white x. It turned out that it was an Intelligent Cruise Control cover. I selected that part and looked up the R&I procedure for that, and it told me that it required a calibration. When I clicked on that calibration, I saw that the vehicle needed a full tank of gas and a fourwheel alignment. I ended up with a huge supplement, and the insurance company looked at me like I had two heads. I had to take the time to show them what was needed to be done step by step. I got reimbursed, but I couldn’t just give them a position

statement from Nissan/Infiniti and say, ‘I need to scan this car.’ Mike Anderson is an Accredited Automotive Manager (AAM) and the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, VA. He has served as a member of many industry organizations throughout his career, including the WMABA Board of Directors, the Mitchell Advisory Board, the MOTOR Advisory Board, the ASE Test Review Committee, the National Auto Body

Council, the Collision Industry Conference and the Society of Collision Repair Specialists. Additionally, he is a past Virginia SkillsUSA chairman, serves as a facilitator for Axalta Coating Systems’ highly recognized Business Council 20 Groups in both the US and Canada and facilitates numerous courses for Axalta Coating Systems’ Educational Series. He currently offers expert industry consulting via his latest venture, Collision Advice (collisionadvice.com). NJA

For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers. Flemington Subaru 167 Route 31 Flemington, NJ 08822 Toll Free: 877-657-2787 Fax: 908-782-1795 bseymour@flemington.com www.njparts.com

Liberty Subaru 55 Kinderkamack Road Emerson, NJ 07630 Phone: 201-261-7495 Fax: 201-261-3261 Toll Free: 888-782-9493 parts@libertysubaru.com www.libertysubaru.com

Paul Miller Subaru 3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiler.com www.paulmillersubaru.com/parts

New Jersey Automotive | February 2019 | 43

COVER STORY

continued from page 29

appearance, as Meeks confirms that former New York Yankee Sparky Lyle will be at their booth during the show. Tony Zaccaro, general manager of Cosmo’s Ocean County Auto Wreckers, shared similar sentiments in regards to his ongoing participation at NORTHEAST. “Our staff looks forward to it every year. It’s a great opportunity to network with not only our colleagues and customers in our industry, but also with those in other industries.” When asked what keeps bringing them back, Zaccaro said it’s the confidence and trust that comes from seeing the show grow, improve upon itself and stay fresh. “We appreciate the effort that goes into it by the show organizers.” AkzoNobel also returns for another round on the show floor. “We look forward to making industry connections and learning what is new and relevant in our industry,” shares Bill Karpovich, district sales leader – northeast. “Not all of us can get to large national shows, so a regional show such as this provides a lot of industry knowledge.” Gaining knowledge about the various issues affecting the industry today is another major benefit of attending NORTHEAST. AASP/NJ has partnered with the Washington Metropolitan Auto Body Association (WMABA) to once again deliver the Collision Professional Repairer Education Program (Collision P.R.E.P.) – a hefty slate of educational seminars that are not to be missed. Some of the industry’s top names, including Mike Anderson (Collision Advice), will be back, while an OEM Representative Panel Discussion and various seminars designed to tackle the most concerning issues facing the industry will be featured in the show’s schedule. This year, Collision P.R.E.P. will be conveniently located at the Holiday Inn Harmon Meadow – the official host hotel of NORTHEAST 2019. For more information on how to register and for hotel accommodations, visit aaspnjnortheast.com.

44 | New Jersey Automotive | February 2019

NJA

GUEST FEATURE continued from page 38

Pairing your goals with a completely new or refreshed marketing plan is a good idea for the start of a new year as well. Developing a plan helps you: • identify your target audience(s); • brand your services for your identified audience(s); and • communicate what sets you apart from your competitors. Like your business goals, a marketing plan will set you on a growth path, help establish timelines for task completions and success milestones and increase the probability of your business’ success. You know the ins and outs of your business; however, you may be less prepared to pull together and implement a marketing plan that will help grow that business. That’s why it’s a great idea to bring in a marketing professional to help you stand out from your competition. Ideally, you would want to bring in an individual or company that specializes in auto industry marketing and understands the challenges and opportunities you face in getting the word out to your target audiences. While many businesses are hesitant to invest in professional marketing assistance, it’s a good investment since it frees you up to focus on running your business and leaves your team members to perform the tasks outlined in your business goals. Taking time now to think through your goals for the company and work with marketing professionals to reach your current and potential customers will go a long way toward preventing you from looking in your rearview mirror at the end of 2019 wishing you’d done things differently. NJA

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46 | New Jersey Automotive | February 2019

Visit us at NORTHEAST® Booth 301

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Flemington Volkswagen 213 ROUTE 202/31 FLEMINGTON, NJ 08822 TOLL FREE: 877-657-2787 FAX: 908-782-1795 rmuir@flemington.com www.NJPARTS.com

Douglas Motors 491 MORRIS AVE. SUMMIT, NJ 07901 PHONE: 908-277-1100 FAX: 908-273-6196 TOLL FREE: 800-672-1172 www.douglasvw.com email: douglasparts@douglasautonet.com

Paul Miller VW of Bernardsville 118 MORRISTOWN ROAD BERNARDSVILLE, NJ 07924 TOLL FREE: 877-318-6557 LOCAL: 908-766-1600 FAX: 908-766-6171

48 | New Jersey Automotive | February 2019

Trend Motors 221 ROUTE 46 WEST ROCKAWAY, NJ 07866 888-267-2821 FAX: 973-625-4985 www.trendmotors.com email:dreinacher@trendmotors.com

The

History of the

Collision Repair Industry in

America

Available Now!

The rst and only chronicle of the collision repair industry in America covering over 100 years of history. Includes accounts of industry leaders, associations, events, statistics, and pro les of some of the oldest body shops in America

Written and produced by industry veteran

Gary Ledoux

Our wholesale parts team is here to make sure you find the exact Genuine Subaru Parts you need for every repair.

• Competitive prices • Fast, accurate deliveries • Genuine Subaru Parts that drive your business

This 850-page book, including 60 photos and graphics, is a must-have for anyone in the industry.

Paul Miller Subaru 3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiler.com www.paulmillersubaru.com/parts

Hard Cover $89 – Limited edition, signed and numbered Paperback $69 – Unlimited edition, signed Either edition includes media-rate shipping within the continental U.S.

A portion of the sale of each book will be donated to the Chuck Sulkala NABC Appreciation Scholarship fund.

Order your copy today. Click on the “Order Here” tab at:

YesterWreck.com

Visit us at NORTHEAST® Booth 135

WHY

Visit us at NORTHEAST® Booth 301

If it doesn’t say MAXON MAZDA on your wholesale parts invoice, you paid TOO MUCH! FAX YOUR ORDER 24 HOURS A DAY: 908-851-5631 EMAIL: maxonwholesaleparts@gmail.com ON-LINE PARTS ORDERING AVAILABLE!

PARTS HOURS: MON-SAT 8am - 5pm

DON’T CALL OUT OF STATE! We deliver complete Mazda parts orders the NEXT BUSINESS DAY! www.YESMAXON.com

MEMBER CALL TOLL FREE (800) 964-7281 Se Habla Español

2329 RT 22 WEST, UNION, NJ 07083 New Jersey Automotive | February 2019 | 49

ARANJ Officers

President Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 aceautonj@comcast.net

1st Vice President Ian Szoboszlay Ocean County Auto (732) 349-0332 ian@cosmosautoparts.com 2nd Vice President Darryl Carmen Lentini Auto Salvage (908) 782-6838 darryl@las-parts.com 3rd Vice President Mike Ronayne Tilghmans Auto Parts (609) 723-7469 tilghmans@snip.net

Past President Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 dirkesauto@gmail.com

ARANJ Board of Directors David Yeager EL & M Auto (609) 561-2266 elandmauto@aol.com

Ed Silipena American II Autos (609) 965-6700 esilipena@yahoo.com

Norm Vachon Port Murray Auto (908) 689-3152 portmurrayauto@yahoo.com Dylan Rinkens East Brunswick Auto (732) 254-6501 ebautonj@comcast.net

50 | New Jersey Automotive | February 2019

ARANJ

The Automotive Recyclers Association of New Jersey

President’s Message The Good Old Days

While speaking with an auto recycling consultant as we planned our 2019 goals, we asked ourselves, “Are these the good old days?” It seems to be a consensus among his clients that we will look back five to 10 years from now and wish for today. The amount of change occurring in the auto recycling industry is unbelievable. E-commerce companies like eBay and Amazon are selling recycled auto parts. OEM repair standards and the true definition of recycled auto parts are affecting auto parts sales to our body shop customers. The amount of mechanical and electrical parts that need programming from OEM dealerships are affecting auto parts sales to independent repair shops. The auto recycling industry is going through a transformation right before our eyes at a breakneck pace, and we have not even discussed electric and self-driving vehicles! How do we deal with all these changes? The answer is training, education and communication. We need to evaluate the people, processes and products in our businesses to understand how to improve upon them and work towards efficiencies to better serve the customer. I don’t think we need to reinvent our business, but we need to focus and fine-tune it. The auto repair process is becoming more complicated with parts and repair procedures, and we need to rise to the challenge that has been presented to us. So, will today be considered the good old days? Only time will tell.

Rodney Krawczyk, ARANJ President (732) 254-9816 ext. 100 aceautonj@comcast.net

Wharton Insurance Briefs

Do you have any export sales? Are you selling products outside the United States? Do you bid contracts on projects outside the country? Do any of your employees travel outside the US on business? Do you have anyone on the payroll who lives outside America? Do you rely on parts or supplies from foreign suppliers? Do you have one or more key customers that are a foreign firm? If you can answer yes to any of these questions, then you may have a Foreign Exposure. If you have an overseas loss, a domestic general liability policy might require that the original claim or suit be brought in the US. On the other hand, if the claim or suit is brought in the country of origin, the insurer may not have a claims network or the capability to provide you with local defense against a claim. Consider also that in many countries, it is illegal to have nonadmitted insurance, which is what the American general liability policy is considered from the other country’s perspective. An international/foreign insurance policy can provide you with coverage to protect your products, employees and assets. This one policy can combine several different coverages, such as Workers’ Compensation, Employers Liability, General Liability, Automobile Liability and (most importantly) Repatriation coverage. A loss in one of these areas could have a devastating effect to your company’s financial position. If you think you might have an exposure or have any questions regarding international/foreign coverage, please do not hesitate to call me.

Mario DeFilippis, AAI Vice President 800-221-0003 (ext. 1320) 908-513-8588 (cell) mdefilippis@whartoninsurance.com

New Jersey Automotive | February 2019 | 51

52 | New Jersey Automotive | February 2019

MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.

At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers. MINI of Mt. Laurel 1311 Rt. 73 Mt. Laurel, NJ 08054 856-778-3000 Fax: 856-813-4622 MINIOFMTLAUREL.COM FACEBOOK.COM/MINIOFMTLAUREL

MINI of Manhattan 793 11th Avenue at 55th Street New York, NY 10019 212-246-7375 Fax: 212-315-9560 MININYC.COM FACEBOOK.COM/MINIOFMANHATTAN

KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

Using Genuine GM Parts for collision repairs is better for your customers, and better for your business. Contact the following dealers for all your Genuine GM Parts needs: MAXON BUICK GMC 2301 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631 maxonwholesaleparts@gmail.com

www.maxonbuickgmc.com

FLEMINGTON CHEVROLET BUICK GMC CADILLAC 211 Highway 202 Flemington, NJ 08822 Phone: 877-657-2787 Fax: 908-782-1795 www.njparts.com

NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 parts@nucar.com www.nucar.com

54 | New Jersey Automotive | February 2019

FRED BEANS PARTS 131 Doyle Street Doylestown, PA 18901 Phone: 877-942-3267 orders@fredbeans.com www.fbparts.com

BAY RIDGE CHEVROLET OF BROOKLYN 1575 86th Street Brooklyn, NY 11228 Phone: 833-244-3475 Fax: 718-392-6570 www.bayridgechevy.com

WHAT SAY YOU?

Two of the largest MSOs (Caliber & ABRA) are in the process of merging. How do you think this will affect your business?

You see it coming across the country. As much as you think it won’t come to this area, you have to be ready for it. This won’t be good for business. This reminds me of when Home Depot comes in and all the small hardware stores disappear because they can’t compete.

OAKLAND BLOOMFIELD

EDISON

It’s one of those things where we have no control over it. I’m sure it won’t have a positive effect [on the industry]. To be honest with you, I really don’t know how it will affect me. It’s like everything else. We are going toward the Home Depot, massive-company route that controls 90 percent while the other 10 percent are on their own. That is where this is heading.

FORDS

It’s going to hurt the industry. This will lead to lower industry standards and quality workmanship, and that is becoming the new norm. It’s all about quantity over quality. Small businesses can’t really stay afloat and compete with these big conglomerates.

It doesn’t really affect me. I just keep on moving on. I guess it’ll be fun to see what happens...They are just going to start buying others out.

OLD BRIDGE

POINT PLEASANT

Nationwide, they are going to capture a big chunk of the marketplace; that will have an effect on the industry. They aren’t big on the East Coast yet, but they will be. It sucks for little independent places. They come in and buy up these shops and take over the marketplace, squeezing out the little guys.

It seems like they are going to be a conglomerate…That is where it’s going – no longer independent.

New Jersey Automotive | February 2019| 55

Superior service starts with superior parts. Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life. Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you

Contact these Mazda dealers for all your parts needs: Maxon Mazda 2329 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631

Nu Car Mazda 172 North Dupont Highway New Castle, DE 19720 Phone: 800-346-5283 Fax: 302-322-7135

56 | New Jersey Automotive | February 2019

Mazda of Lodi 130 Route 46 East Lodi, NJ 07644 Phone: 866-716-0511 Fax: 973-594-4933 www.mazdaoflodi.com

Wayne Mazda 1244 Route 23 North Wayne, NJ 07470 Phone: 973-646-0333 Fax: 973-694-1700 www.waynemazdafactoryparts.com

WHY GENUINE PARTS? It’s the Right Thing to Do

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call. For Toyota Genuine Parts please call one this authorized local Toyota Dealer: Glen Toyota 23-07 Maple Ave, Fair Lawn, NJ 07410 Toll Free: 800-444-1959 Direct: 201-791-1133 Fax: 201-703-5652 parts@glentoyota.com www.glentoyota.com

Visit us at NORTHEAST® Booth 247

ToyotaPartsAndService.com

LYNNES

AUTO GROUP WHOLESALE DEPARTMENT

JAGUAR MORRIS COUNTY Attention Body & Repair Shop Managers… What can Jaguar Morris County do for you? • Competitive "Negotiable" Discounts with Free Delivery • Knowledgeable Staff - Over 20 Years Jaguar Wholesale Experience • 99% of Orders Delivered the Next Day… Max 48 Hour Turnaround • Back Orders Chased • Parts Hunted Down!

JAGUAR MORRIS COUNTY 275 Main Street, Madison, NJ 07940 Phone: 973-377-6443 Fax: 973-410-1503 jaguarparts@paulmiller.com www.jaguarmorriscounty.com

HOURS:

Monday-Friday: 8am to 5pm Saturday: 8am to 2pm Sunday: Closed Part of the Paul Miller Auto Group

Genuine Service & Parts

Land Rover Parsippany offers great wholesale pricing to our program partners. Call or email our Parts Department to join our Land Rover Wholesale Parts Program.

LAND ROVER PARSIPPANY 189 Route 46 East, Parsippany, NJ 07054

SERVICE, SELECTION AND VALUE SINCE 1953

Delivering to the New Jersey/New York area.

Phone: 973-575-7593

Genuine Nissan parts are built to the same standards as Nissan vehicles. It’s no wonder they’re the driving force behind the most exhilarating vehicle on the road.

LrpParts@paulmiller.com www.paulmillerlandrover.com

7 experienced countermen and 12 drivers ready to serve

Fax: 973-575-5583

HOURS:

Monday-Saturday: 8am to 5pm Sunday: Closed Part of the Paul Miller Auto Group

Visit us at NORTHEAST® Booth 135

Parts: 800-782-7597 E-mail: John@lynnes.com www.lynnesnissan.com Hours: M-F 7:30am - 6pm, Sat 7:30am - 2pm 5 Alva Street | Bloomfield, NJ 07003 New Jersey Automotive | February 2019 | 57

Visit us at NORTHEASTÂ® Booth 141 New Jersey Automotive | February 2019 | 59

o Body S Aut up ies pl

ADVERTISERS’ INDEX 1-800-NEW-PARTS ..........................................................................................12-13 Accudraft..........................................................................................................19 Acme Nissan ....................................................................................................4 Akzo Nobel ......................................................................................................59 NIVERSA AN 1984 - 2019 RY

Amato Agency ..................................................................................................40 Audi Group ......................................................................................................32-33 Axalta Coating Systems ....................................................................................6 BASF................................................................................................................16 BMW Group......................................................................................................17 BMW of Springfield ..........................................................................................21 Bram Auto Group ..............................................................................................IBC Carworx............................................................................................................61 Classic Audi......................................................................................................51 Collision Equipment Consulting, Inc. ..................................................................35 Empire Auto Parts ............................................................................................45 Flemington Audi................................................................................................5 Flemington Group ............................................................................................58 Fred Beans ......................................................................................................39 Glen Toyota ......................................................................................................OBC GM Group ........................................................................................................54

MGM Auto Body Supplies

Hyundai Group..................................................................................................26

Your local independent Paint and Body Supplier

Innovative Solutions & Technology / Pro Spot ....................................................IFC

Celebrating 35 years in Business!

Jaguar Morris County........................................................................................57

We are open every Saturday 8am - 2pm

Come visit us for cars and coffee, complimentary hot dogs & bagels!

Visit us at NORTHEAST Booth 309 Stop by and drop your business card for a chance to win a FREE Sata 5000 and an Iwata LS 400 Supernova!

CALL US: (973) 304-0024

Shop our online catalog! VISIT US ONLINE:

344 Wagaraw Rd. Hawthorne, NJ 07506

www.mgmautobodysupplies.com

Kemperle..........................................................................................................52 Klean Frame ....................................................................................................44 Land Rover Parsippany ....................................................................................57 Lynnes Nissan East ..........................................................................................57 Maxon Buick-GMC............................................................................................44 Maxon Hyundai ................................................................................................57

LET US TURN THEM AROUND!

Maxon Mazda ..................................................................................................57 Mazda Group....................................................................................................56 MGM Auto Body Supplies..................................................................................60 Mike Kaufmann Dealer Group ..........................................................................48 MINI Group ......................................................................................................53 Mopar Group ....................................................................................................62 NORTHEAST® 2019..........................................................................................33 NUCAR ............................................................................................................36-37 Onwings Paint ..................................................................................................11 Paul Miller Subaru ............................................................................................49 Performance Ford Lincoln ................................................................................57 Polyvance ........................................................................................................10 Porsche Group..................................................................................................31 PPG..................................................................................................................3 PPGMS ............................................................................................................35 Reliable Automotive Equipment ........................................................................28 Sherwin-Williams..............................................................................................15 Spanesi ............................................................................................................41 Subaru Group ..................................................................................................43 Town Motors ....................................................................................................46 Toyota Group ....................................................................................................57

Contact New Jersey Automotive Sales Director Alicia Figurelli

(973) 667-6922

ALICIA@GRECOPUBLISHING.COM

60 | New Jersey Automotive | February 2019

Tri-State Luxury Collection ................................................................................8-9 Valtek ..............................................................................................................44 VW Group ........................................................................................................48 Westbury Jeep Chrysler Dodge Ram SRT ..........................................................27 Wheel Collision Center ......................................................................................45 Yester Wreck ....................................................................................................49 ZB Negotiations ................................................................................................41

Visit us at NORTHEASTÂ® Booth 118

62 | New Jersey Automotive | February 2019

BRAM WHOLESALE PARTS NETWORK 866-770-5999 | FAX: 718-392-6570

The Right Parts... at the Right Time!

Call us Today For All Your Wholesale

Parts Needs!

Special offer for new customers: Free Audi duffel bag with your first order of $300 or more!

AUDI BROOKLYN

BAY RIDGE CHEVROLET

718.492.6400 www.audibrooklyn.com

833.244.3475 www.bayridgechevy.com

LEXUS OF QUEENS

BAY RIDGE NISSAN

718.392.7500 parts.lexusofqueens.com

855.503.4388 www.bayridgenissanparts.com

LEXUS OF BROOKLYN 888-784-0757 www.lexusofbrooklyn.com

LEXUS OF MANHATTAN

We meet or beat the competition!

866-798-3881 www.lexusofmanhattan.com

KEEP IT GENUINE with Audi, Lexus, GM, Chevrolet, Nissan and Saab OEM Parts!

VITO DELISO Parts Operations Director

GLEN TOYOTA PRESENTS

PI’LLaul C imillo MAKE YOU AN OFFER

YOU CAN’T REFUSE

ACCEPT NO SUBSTITUTES

AND INSIST ON GENUINE TOYOTA PARTS SAME-DAY, NEXT-DAY AND SATURDAY DELIVERIES • MULTIPLE DELIVERIES DAILY HOURS: MONDAY - FRIDAY 5:30am - 6pm • SATURDAY 8am - 4pm

TOLL FREE 800-444-1959 • PARTS DIRECT 201-791-1133 • FAX 201-703-5652 www.glentoyota.com • parts@glentoyota.com Contact PARTS MANAGER PAUL CIMILLO for all your parts needs • pcimillo@glentoyota.com

WHOLESALE PARTS SPECIALISTS FOR OVER 40 YEARS! 19-01 Pollitt Drive, Fair Lawn, NJ 07410

PRICE MATCHING AVAILABLE

New Parts and Service Location!