New Jersey Automotive May 2018

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P.O. Box 734 Neptune, NJ 07753 EXECUTIVE DIRECTOR Charles Bryant 732-922-8909 / setlit4u@msn.com 2017 - 2019 OFFICERS PRESIDENT Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net COLLISION CHAIRMAN Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dandmautobody.com MECHANICAL CHAIRMAN Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com TREASURER Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com SECRETARY Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com BOARD John Craggan, Ultimate Collision Repair, Inc. 732-494-1900 / jcraggan@ultcollision.com Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com Dave Laganella, Peters Body and Fender 201-337-1200 / petersbandf@gmail.com Sam Mikhail, Prestige Auto Body 908-789-2020 / mikhail@goldcar.com Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com Anthony Trama, Bloomfield Auto Body 973-748-2608 / anthony@bloomfieldautobody.com BOARD ALLIED Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com Dave Gruskos, Reliable Automotive Equipment 732-495-7900 / dave@rae1.com Mike Kaufmann, Advantage Dealer Services 973-332-7014 / mkaufmann@advantageds.com PAST PRESIDENT ATTENDING Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com

CONTENTS

VOLUME 48 NUMBER 5 | May 2018

10 OUT OF BODY (AND MECHANICAL) EXPERIENCES 14 PRESIDENT’S MESSAGE 18 EXECUTIVE DIRECTOR’S MESSAGE

LOCAL NEWS

by Joel Gausten

28 AASP/NJ Member Showcases Dangers of Damaged Aftermarket Parts

34 COVER STORYby Joel Gausten; Photos by Jacquelyn Bauman AASP/NJ Helps SkillsUSA Competitors Shine NATIONAL NEWS

40 Photo Estimating Criticized in Inside Edition Report by Kristen Dalli

42 Allstate Offers Policy Credits to Dissatisfied Customers by Joel Gausten 44 Secrecy Clouds PartsTrader-Caliber Split by Joel Gausten NATIONAL FEATURE

PUBLISHER Thomas Greco / thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten / joel@grecopublishing.com CREATIVE DIRECTOR Lea Velocci / lea@grecopublishing.com

20 I-CAR CALENDAR 24 COLLISION CHAIRMAN’S MESSAGE 61 NJA ADVERTISERS’ INDEX

by Tom Slear

48 A Little and A Lot:

What’s Changed with the Public’s Perception of Collision Repair

AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY 61 Wharton Insurance Briefs by Mario DiFilippis

EDITORIAL/CREATIVE COORDINATOR Kristen Dalli / kristen@grecopublishing.com OFFICE MANAGER Donna Greco / donna@grecopublishing.com CONTRIBUTING EDITORS Charles Bryant • Mario DeFilippis • Jeff McDowell • Mitch Portnoi • Ron Ananian Keith Krehel • Jerry McNee • Bob Dirkes

Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

www.grecopublishing.com NEW JERSEY AUTOMOTIVE is published monthly and is sent to AASP/NJ and ARANJ members free of charge. Subscriptions are $24 per year. NEW JERSEY AUTOMOTIVE is published by Thomas Greco Publishing Inc., 244 Chestnut St., Nutley, NJ 07110. The editorial contents of NEW JERSEY AUTOMOTIVE are copyright © 2018 by Thomas Greco Publishing Inc. and may not be reproduced in any manner, either in whole or in part, without written permission from the publisher and/or editor. Articles in this publication do not necessarily reflect the opinions of Thomas Greco Publishing Inc. Stock Images courtesy of www.istockphoto.com.

Joe Amato, Sr. Ron Ananian Jim Bowers Charles Bryant Don Chard Guy Citro Pete Cook Ed Day Dave Demarest Phil Dolcemascolo Tom Elder Bob Everett

Thomas Greco Dan Hawtin Rich Johnson Wes Kearney Nick Kostakis Jim Kowalak Joe Lubrano Michael Lovullo Jeff McDowell Sam Mikhail Ron Mucklow

George Petrask Russ Robson Jerry Russomano George Threlfall Cynthia Tursi Lee Vetland Paul Vigilant Rich Weber Brian Vesley Glenn Villacari Stan Wilson

New Jersey Automotive | May 2018 | 7

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OUT OF BODY (AND MECHANICAL) EXPERIENCES

The Hot Dog Monologues Vol. 22 Throughout my life, I have heard the saying “There’s nothing certain but death and taxes.” I had a different take on that: “There’s nothing certain but death, taxes and JJ’s Hot Dogs.”

Yes, JJ’s Hot Dog truck on Lake Street and Bloomfield Avenue, on the edge of beautiful Branch Brook Park in good old Newark, New Jersey. You want a dog with kraut, hot onions and cheese at 10am? He’s there. One with chili, potato sticks and mushrooms at noon? He’s there. A corn and pepperoni dog for dinner? He’s there. A couple with bacon and coleslaw at 3am? Yup. He’s there.

At least he used to be.

I was first introduced to JJ’s when I was 12. My sister-inlaw Connie used to take us down to Newark on hot summer nights when my dad had a craving for a couple of dogs with kraut. But back then, we never went to JJ’s. We went to the truck parked about 20 feet away – Ed’s. That’s right. Two guys selling the same thing within spitting distance, spending 90 percent of their days in trucks parked along a main thoroughfare in one of the country’s most dangerous cities.

10 | New Jersey Automotive | May 2018

by THOMAS GRECO, PUBLISHER

Back then we considered JJ’s the redheaded stepson of Ed’s. (At least Connie did.) But getting your license and a girlfriend expands your boundaries. One night, I decided to be brave and try JJ’s instead of Ed’s. (Who am I kidding? The girl preferred JJ’s, and insisted I try the hot onions). Holy s#@t! (If you’ve ever had JJ’s onions, you know that exclamation is actually pretty literal.) The onions lit up my mouth. It was the greatest thing I’d ever tasted! That night 37 years ago, I pledged allegiance to JJ’s.

From then on, I made the trip to JJ’s a weekly event.

Every Friday night, I’d run down and pray that Richie was working, because when I said “extra onions,” Richie understood. He used to see me get in line, nod to me and say, “I know. I know.” He would drown the hot dogs in so many onions that the bag would rip before I got back to the car. My usual order was six with extra onions and two root beers (C&C, of course). Man, the only thing faster than me eating those dogs was racing home before…

I topped out one night at 11 hot dogs. Obviously, I wasn’t drunk or high. I was just a pig. But oh, they were so good. I

kept this tradition up for about a decade. But things change, as they always do. Ed’s was long gone. So was Richie. And so was the diet that had included eating six hot dogs a week.

But every now and then, I’d get the urge….particularly on the way home from my cardiologist, whose office was up the street from JJ’s. (Or if it was after 2am and there was nowhere else to go.) I took comfort in knowing that JJ’s would always be there.

About a year ago, I was sitting home and I had a craving.

I wanted a hot dog. I looked at the clock. It was 3:30am. For the last 10 years or so, I’ve made it a point to ignore those urges. Nothing good can come from eating a hot dog after midnight, especially one located in Newark, NJ! But you all know me by now. I got in the car and made the 20-minute drive down. Man, when you have that craving, you know it just grows more and more as you get closer to satisfying it. By the time I made it to the light a block away from JJ’s, I was drooling. Then I looked ahead. I didn’t see the truck light.

WTF??? I turned the corner and there was no JJ’s. There was tons of police tape blocking off the curb, and a flashing sign saying something like “No soliciting.” Not only was I hungry, but now I was pissed. What the hell was this about?

I figured it was just one of those nights (along with a pretty obvious sign from God). But a few weeks later, I was coming home late and there I was on Bloomfield Avenue.

Again, no JJ’s to be found. NOW I had to find out what was going on. After over 40 years, he couldn’t have just disappeared. At least not without me hearing about it.

So I put on my reporter’s cap and did some digging.

Apparently over the last few years, more and more trucks and

wagons have been parking close by JJ’s or across the street, selling everything from tacos to Italian ice. Turns out, unlike JJ’s, these vendors did not understand that you must clean up a public area before you leave, and consistently left behind all types of garbage every night. That didn’t sit well with Newark or Essex county, so they banned everyone from parking there.

Forty-something years down the drain because people can’t clean up after themselves. Even though JJ’s had never had any problems or left any mess, they couldn’t find a way to grandfather him in without offending the others. So he was gone.

For a few weeks, at least.

About a month later, I was driving down Lake Street and I saw the familiar truck. He was parked in front of an abandoned lot down the street from his old haunts. Now, that may not seem like much, but in Newark, there’s a big difference between waiting in line for a hot dog in front of a park, and waiting in line at the edge of an abandoned lot. It actually felt dangerous. And I know it’s probably all in my head, but the onions didn’t taste the same. I tried it a few more times, but it still wasn’t the same. Could the change in location actually have done that? Who the hell knows?

Maybe JJ’s knows. Because just this week, they opened an actual store on Route 46 in Fairfield, NJ. I haven’t tried it yet, but I will soon. Too bad it closes at 10pm.

The truck is still there, though. How do I know? I pass it each time I go to Tony’s Hot Dog Truck…

NJA

New Jersey Automotive | May 2018 | 11

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New Jersey Automotive | May 2018 | 13

PRESIDENT’S MESSAGE

KEEP THE FIGHT ALIVE It’s been a few weeks now since AASP/NJ hosted the NORTHEAST® Automotive Services Show, but I’m still getting plenty of feedback from people who attended. Following a weekend of national-level education, I’m not surprised to hear many of the comments echo one common theme: Repair facilities must adhere to OEMrecommended and/or required procedures. Of course, that fact has been on my mind a lot lately as well, and I want to share some thoughts on where we are as a profession.

Quite honestly, several shops in our current industry don’t have the proper tools, training or equipment to repair a vehicle, but they are still out there doing it. Every week, we see cars come in here that have been “repaired” at other shops, and the things we see are terrifying. These vehicles are completely hacked up. I know the owners at these facilities might try to explain themselves by saying, “Well, the insurance company

doesn’t pay,” but they need to find the courage to stand up for what’s right.

We’re in an out-of-control situation.

We have OEMs telling us, “We want the cars fixed right. Here are the tools, the training and all of the procedures.

Please follow them.” We also have attorneys telling us, “Hey, fix the car right or I’m going to knock on your door.” On the other side, we have some insurance companies ignoring some of the steps and procedures necessary to do a proper repair.

Obviously, the John Eagle lawsuit showed us that OEM procedures are the only way to go. It’s time for every shop to get in gear, do the right thing and follow what the manufacturers say.

Look, I know this is all easier said than done. At my shop, getting an insurer to accept certain OEM procedures takes a lot of time, legwork, documentation and proof.

They’re not just saying, “Hey, no problem! Do what you need to do.” We can take a position statement from a

As frustrating and time-consuming as these things are, none of us out here in the trenches can give up. Document everything, get the customer involved, follow the OEM’s guidelines and

stand your ground.

14 | New Jersey Automotive | May 2018

by JERRY MCNEE

manufacturer that clearly states that only certain parts are to be used in the repair process, and we’ll still get the cold shoulder from some carriers. As frustrating and time-consuming as these things are, none of us out here in the trenches can give up. Document everything, get the customer involved, follow the OEM’s guidelines and stand your ground. But before doing any of that, do everything in your power to ensure that your facility has what it takes to back up what you say. Make sure your equipment, tools and technicians are where they need to be.

If you’re doing the right thing, you’ll have the truth on your side. At the end of the day, you’re the professional. The insurance estimate means absolutely nothing in a court of law.

Now is not the time to play games.

Don’t ignore the realities we’re facing – and don’t allow an insurer to ignore their responsibilities to the customer.

NJA

New Jersey Automotive | May 2018 | 15

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EXECUTIVE DIRECTOR’S MESSAGE

Photo Estimates Pose a Life-Threatening Danger to the Driving Public As I have said many times in the past, modern vehicles on the roads today are more like rolling computers than automobiles. The following is just a short list of some of the amazing safety features found in many of the vehicles on the roads today: Auto emergency braking (AEB), forward collision warning, high/low speed auto emergency braking, active braking systems, curtain airbags, electronic stability control, intelligent speed assist (ISA), driver attention detection, active cruise control, thorax airbags with head traction control, antilock braking system, brake assist system, adjustable steering column, blind spot warning system, daytime running lights, driver and passenger knee airbag, fog lamps, front airbags (driver and passenger), head restraints, all head-up display, lanekeeping assist, pre-crash safety system, reversing camera, seatbelt pretensioner (driver and passenger), seatbelt rear three-point and tire pressure monitor.

These – and even more features like these – are installed in modern vehicles to help avoid collisions and protect passengers in the event an accident does occur.

However, after an accident, many of these safety features will need to be reset or recalibrated, requiring the vehicle to be thoroughly inspected and scanned. Scanning should always be part of the estimating process, or what is now more likely referred to as the blueprinting process, which is basically a blueprint laying out the plan for the repair of the vehicle. Such an estimate or blueprint cannot be accurately accomplished from a picture of the damage alone.

Vehicle manufacturers have also perfected the design and structure of the bodies of modern vehicles, with the intention of protecting the passengers inside the vehicle in the event of an accident by creating crumple zones to absorb crash energy, and thereby spread the force of an impact around the passenger compartment when the vehicle is involved in a frontal, rear and offset crash. This means that the car absorbs the impact of the crash, not

18 | New Jersey Automotive | May 2018

by CHARLES BRYANT

the driver or passengers. However, the vehicle and the protection that is provided is only designed to work for one crash.

Therefore, once the vehicle is involved in a light to a fairly serious collision, the safety features incorporated into the body of the vehicle are compromised, and the vehicle will not provide the protection it was designed to in a future collision until the structural integrity of the vehicle has been repaired back to pre-accident condition – even though the vehicle may still be operational. A vehicle damaged to this extent would not only present a danger to the occupants, but a danger to anyone that comes in the path of said vehicle, including a pedestrian and/or occupants of other vehicles on the roads.

Because the safety features designed to protect the passengers of the vehicle are part of the uni-body construction, and often covered by appearance items like rubber bumper covers and fenders made of a much lighter metal or rubber designed to be aesthetically pleasing, a picture of the damage simply cannot disclose the full extent of damage a vehicle has suffered, or the danger the vehicle poses to the motoring public if it is not removed from the roads immediately after the first

New Jersey Automotive | May 2018 | 19

CALENDAR

MAY 1, 2018 The Art & Science of Estimator Interactions Allstate Insurance, Bridgewater

MAY 12, 2018 Wheel Alignment & Diagnostic Angles Ramada Inn, Newark

MAY 2, 2018 Sectioning of Steel Unitized Structures Allstate – New Jersey CSA – Auto Center MCO, Wall Township

MAY 16, 2018 Aluminum Exterior Panel Repair & Replacement Allstate – New Jersey CSA – Auto Center MCO, Wall Township

MAY 3, 2018 Color Theory, Mixing Toners & Tinting Ramada Inn, Newark Hazardous Materials, Personal Safety & Refinish Safety Reliable Automotive Equipment, Belford

MAY 17, 2018 Automotive Foams Reliable Automotive Equipment, Belford Steel Unitized Structures Technologies & Repair Ramada Inn, Newark Hazardous Materials, Personal Safety & Refinish Safety Metropolitan Car-o-liner, Mahwah

MAY 8, 2018 Understanding the Cycle Time Process Innovative Solutions & Technology, Lincoln Park MAY 9, 2018 Understanding the Cycle Time Process Allstate – New Jersey CSA – Auto Center MCO, Wall Township MAY 10, 2018 Adhesive Bonding Reliable Automotive Equipment, Belford Color Theory, Mixing Toners & Tinting Metropolitan Car-o-liner, Mahwah

20 | New Jersey Automotive | May 2018

MAY 23, 2018 Plastic & Composite Repair Allstate – New Jersey CSA – Auto Center MCO, Wall Township MAY 30, 2018 The Art & Science of Estimator Interactions Allstate – New Jersey CSA – Auto Center MCO, Wall Township

For more information, visit i-car.com

NJA

EXECUTIVE DIRECTOR’S MESSAGE accident. If a qualified auto body technician or a qualified insurance appraiser were to inspect a vehicle damaged to the extent as the one described above, there is no doubt that he/she would be able to identify such compromised safety features, and would then likely inform the vehicle owner of the car’s unsafe condition, and advise that it should not be driven until the necessary repairs are made.

For the reasons referenced above, it is imperative that the safety of the driving public be the first factor when considering a proposal to eliminate the personal inspection of a damaged vehicle. Based on my many years of experience, I can state with a reasonable degree of certainty that the act of attempting to diagnose and appraise the damage to a vehicle that has been involved in even a minor accident based on a photograph, instead of personally inspecting the vehicle, would put the lives of the occupants in jeopardy.

To add insult to injury, insurance companies are failing to fully indemnify the people they insure by thousands of dollars, because as explained above, the full extent of the damage simply cannot be evaluated or appraised based on a photo.

This observation is not only based on reports provided to me or what I have personally witnessed; this conclusion is fully supported by a thorough investigation conducted by CBS’ nationally recognized show, Inside Edition. The show found that the insurance checks people received based on photo estimates were far below the actual damage in case, after case, after case, after case – to echo the reporter. An insurance representative interviewed by the Inside Edition reporter looked foolish, because the facts reported proved the opposite of his contention.

The Inside Edition story aired on March 30, 2018, and can be viewed at the following link: youtube.com/watch?v= P-L5WdDWMlY. You can also watch it on AASP/NJ’s website (aaspnj.org) by clicking on the link for the video on the homepage.

The New Jersey Auto Body Licensing Law governs the practices of auto body shops, and establishes standards and procedures necessary to protect the public from dishonest, deceptive and fraudulent practices in the repair of motor vehicles. It should be noted that the law considers making appraisals through the use of photographs, telephone calls or any manner other than personal inspection a violation of the licensing law. Since the New Jersey legislators forbid the auto body shops who are actually performing the repairs from preparing estimates based on any manner other than personal inspection, I would think insurers would at the very least be held to that same standard.

I would like to remind members of the collision and insurance industries that it was not long ago that a Vermont mechanic was charged with manslaughter and reckless endangerment after passing a vehicle on the state inspection that should have failed because of defective safety issues.

The car later crashed, and killed a woman. I have seen numerous estimates based on photos of vehicles written for only a few hundred dollars, when the actual damage was upwards of $9,000 to $10,000. The safety features of these vehicles were certainly compromised, rendering them unsafe to be on the road, and a threat to the general public.

To conclude, I would caution anyone using photos of a vehicle for the purpose of diagnosing the extent of the damage or preparing an estimate. Doing so could put people’s lives in danger – and you may not even know it.

NJA

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The Importance of Staying Informed

COLLISION CHAIRMAN’S MESSAGE

I would first like to thank all of the attendees of this year’s NORTHEAST® trade show. I think it was our best one yet, and will continue to grow year

516-361-9220

after year. If you did not attend, then you missed out on a great opportunity to succeed in our industry. Now more than ever, proper education is the

www.collisionequipment.net

24 | New Jersey Automotive | May 2018

by DENNIS CATALDO, JR.

power we need to improve our everchanging industry. Moving forward, AASP/NJ is working hard on setting up more training and education classes throughout the year. Keep a lookout for future notifications from AASP/NJ about upcoming events around the state.

Speaking of an ever-changing industry, EPA Director Scott Pruitt and the Trump administration are suggesting a rollback of EPA regulations for vehicle manufacturers set forth by the previous administration. If the EPA decides to reverse their mandate of increasing from the current requirement of 38.3 mpg to a target of 54.5 mpg by 2025, one wonders what effect it could have on our industry. The recent mandates to increase vehicle fuel economy have been rapidly changing the design of current vehicles, and as we know, vehicles aren’t the same as they were 25 years ago. A complex use of new materials is proving costly for auto manufacturers to produce, and those in our industry who are tasked with repairing them. Could a sudden reversal have a drastic impact on our industry? Will automakers stop relying on advanced materials to manufacture vehicles? Before you cancel your aluminum repair station and rivet gun, change does not occur without a fight.

California has already challenged this suggestion and intends to put up a fight, possibly forcing two types of vehicles to be produced. Only time will tell what the future holds. For now my suggestion is to attend as many educational seminars as you can, and stay informed on the current events of our industry.

NJA

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26 | New Jersey Automotive | May 2018

New Jersey Automotive | May 2018 | 27

LOCAL NEWS

AASP/NJ Member Showcases

DANGERS of Damaged Aftermarket Parts

A look at what happens when bad parts arrive at good shops.

AASP/NJ member Dan Hawtin shares his story with attorney Todd Tracy during the NORTHEAST Automotive Services Show.

28 | New Jersey Automotive | May 2018

E

arlier this year, AASP/NJ member shop owner Dan Hawtin (Auto Body Craftsman; Island Heights) received an estimate from GEICO for the repair of a 2015 Subaru Forester with approximately 36,000 miles on it. The insurer’s estimate specified an aftermarket aluminum hood, later sourced by LKQ. All appeared well with the CAPA-certified part, until a careful look by Hawtin’s son Randy – who serves as the shop’s head painter – uncovered some concerning issues after it had been edged and painted. For one thing, cracks appeared along the perimeter of the hood where the aluminum was folded underneath.

Hawtin quickly ordered a replacement part, which he says had similar defects “right out of the package.”

“The parts were just unusable and a disaster waiting to happen. There were multiple problems with these hoods. Not only was the hood perimeter cracking around the aluminum, but the hood hinge areas – meaning where the threaded nut was – were not accessible because it was glued together.

It was the same thing with the front hood lock assembly. We couldn’t even get bolts in there because it was welded so far out of whack.”

According to the shop owner, the cost difference between the aftermarket hood and the OEM version was less than $100. After contacting GEICO on the matter, the insurer paid for an original manufacturer hood and covered the cost of the aftermarket hood that had already been painted.

“In all fairness to GEICO, they were very responsive and good about it.

They did what they had to do and blacklisted those parts on their parts list with LKQ. They made an effort.”

Although Hawtin was relieved to see the situation get resolved in a timely fashion, he was nonetheless frustrated over the experience.

“How many guys like me would have never known about the defects unless someone at the shop with younger eyes saw it? I hate to say it, but a lot of guys my age would have put the part on and never noticed the problem. That’s scary, because these things will eventually crack and the hoods are going to fly apart.”

To bring greater attention to his ordeal, Hawtin brought both aftermarket hoods with him to this year’s NORTHEAST® Automotive Services Show.

“Most people were shocked, especially over the fact that the problems were so difficult to spot.”

With the collision repair industry facing more legal scrutiny than ever as a result of last year’s multimillion-dollar verdict against John Eagle Collision in Texas due to an improper repair, Hawtin cautions his fellow repairers to always stand up when a part with obvious issues arrives at their shops.

“If you don’t follow the correct manufacturer procedure and/or put an inappropriate part on the car, you could be next.”

Thankfully, he decided to keep the rejected aftermarket parts for the Subaru at his shop as a reminder of how important it is to do things the right way.

“We can’t make a legitimate argument with an insurer unless we properly document what goes on with these parts or in other areas of the repair.”

NJA

New Jersey Automotive | May 2018 | 29

30 | New Jersey Automotive | May 2018

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New Jersey Automotive | May 2018 | 33

AASP/NJ Helps

Competitors Shine Story by Joel Gausten; Photo coverage by Jacquelyn Bauman

On April 14, collision repair students throughout the state demonstrated their talents at the 2018 New Jersey SkillsUSA Conference. Held at the Somerset County Vocational and Technical High School in Bridgewater, the event tested the students in a variety of areas including sheet metal, welding, plastic repair and estimating. Matt Brandner of Hunterdon County Polytech scored the First Place spot, followed by Second Place winner Nicholas Donnadio (Somerset Vocational) and Third Place competitor Jayden Melichaek (Hunterdon County Polytech). Brandner will move on to represent the Garden State this June at SkillsUSA’s 54th Annual National Leadership and Skills Conference in Louisville, KY. (A separate Refinishing competition yielded First Place winner Susie Norz [also of Somerset Vocational], who will join Brandner in competing at Nationals.)

In addition to showcasing New Jersey’s most impressive young technicians, this year’s SkillsUSA marked the debut of Charity Ritter as event coordinator. She follows in the footsteps of former coordinator and veteran SkillsUSA volunteer Peter Fryzel (ICAR). In 2001, Ritter won the competition while a high school junior; later, she served as a volunteer judge for several years. She still looks forward to being a part of SkillsUSA each year. Currently celebrating her 18th year as a painter at Bridgewater Auto Body, Ritter still looks forward to being a part of SkillsUSA each year.

“I needed auto body just as much as the industry needed me. It was just a perfect marriage. Volunteering and getting involved with the students lets them know there’s really a great future and a lot of opportunities if they stick with it and work hard.

“Every year, it seems they get better and better. The instructors are taking something away from the competition and then applying it to next year’s [SkillsUSA].

One of the goals is to get all the instructors and all the schools on the same page so that the students who go to the National competition are as prepared as they can be.”

The 2018 New Jersey SkillsUSA Conference was made possible thanks to generous donations and support from the Alliance of Automotive Service Providers of New Jersey (AASP/NJ), Walter’s Auto Body, Ultimate Collision Repair, Bloomfield Auto Body, Britland Auto Body and Auto Body Distributing Co., Inc. SkillsUSA judges and/or volunteers included Ed Winkens (National Oak Distributors), Edgar Chaves Jr. (Britland Auto Body), Ed Mayer (American Honda Motor Co.), Mal Ginsburg (I-CAR), Mike Esquivel (Bridgewater Auto Body), Pete Ritter (K&L Auto Body), Anthony Thompson (New Jersey Manufacturers) and Peter Fryzel (I-CAR). Additionally, Somerset Vocational CTE Collision Repair and Refinishing Instructor George Byrd and his wife, Evangeline, worked very hard to make sure the classroom and shop were ready for the competition.

For Bloomfield Auto Body owner and AASP/NJ Board member Anthony Trama, being involved in SkillsUSA means supporting the future of the industry.

“Kids can make a living and support themselves and their families by learning a trade like this. My main motivation is to help the schools teach and have these competitions. This is a livelihood for some of these kids; they can really make a future for themselves.”

Prizes donated and awarded at this year’s New Jersey SkillsUSA included (among others) a full rolling toolbox, a welding helmet and $500 towards travel to Nationals. Each student competitor received a free gift bag with tools and other items to commemorate their participation.

NJA

34 | New Jersey Automotive | May 2018

FIRST PLACE: MATT BRANDNER Hunterdon County Polytech SECOND PLACE: NICHOLAS DONNADIO Somerset Vocational THIRD PLACE: JAYDEN MELICHAEK Hunterdon County Polytech FIRST PLACE (REFINISHING): SUSIE NORZ Somerset Vocational

New Jersey Automotive | May 2018 | 35

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36 | New Jersey Automotive | May 2018

New Jersey Automotive | May 2018 | 37

38 | New Jersey Automotive | May 2018

New Jersey Automotive | May 2018 | 39

Photo Estimating Criticized in Inside Edition Report

NATIONAL NEWS By Kristen Dalli

Photo estimating has been a hot button issue in the collision repair industry for quite some time. On March 30, the conversation made its way to the mainstream media when CBS’ longest-running television news magazine show, Inside Edition, looked to tackle the accuracy of this method. While insurers have been pushing the idea that photo estimates match up to inperson estimates, the show dispels this wildly popular myth in just under five minutes.

For years, insurance companies have been promoting the ease, simplicity and speed behind photo estimates, highlighting the many benefits of snapping a picture on your cellphone, sending it to your insurance company and all but instantly receiving a check. A Liberty Mutual commercial featured in the report depicts a frazzled mom trying to corral her kids at a body shop, supporting the message of this and other ads that customers never have to leave the comfort of their homes and can simply take a quick picture to get the money they’re owed.

Lisa Guerrero, Inside Edition’s chief investigative correspondent, spoke to body shop owners across the country who revealed the truth behind the practice of photo estimates. Her first stop is Mid Island Collision in Rockville Centre, NY, where owner Robert Jesberger talked about his constant battles with insurance companies regarding what he deems “low-ball photo estimates.”

“They are cheating and undervaluing, understating the actual damages on these cars.”

The episode shows Jesberger get into a heated argument with an Allstate appraiser, telling the representative that he’s “cheating” the consumer based on the photo estimate. Jesberger points to a case he recently saw from 85year-old customer Muriel Agostini, whose car was damaged over the driver’s side wheel. Allstate urged her to take a picture of the damage; after help from her granddaughter, they submitted the claim and received an estimate for $1,730.

The total cost Allstate ended up paying for the damages? $11,667.

“Many people will just deposit the checks,” Jesberger noted. “You have safety reasons – liability reasons – that these cars shouldn’t be looked at the way they’re being looked at.”

In a second photo estimating story spotlighted in the report, a Florida body shop deemed a customer’s vehicle too

40 | New Jersey Automotive | May 2018

dangerous to be on the road, but Allstate was looking to repair it for just $1,290. Less than one hour after the customer submitted the picture to Allstate, his check had been cut.

After the body shop owner – Ray Gunder (Gunder’s Auto Center; Lakeland, FL) – laughed at Allstate’s estimate, he told the customer that his car should be totaled. After going back and forth, the insurer ultimately agreed, paying the customer $7,396. Gunder even went so far as to say every single photo estimate is under what the damages truly cost.

Upon gathering the necessary information from the various body shop owners, Guerrero then sat down with Michael Barry from the Insurance Information Institute, whose opinions on photo estimates varied greatly from the two body shop owners.

“The estimate is very comparable to what an in-person adjuster would find,” Barry noted.

Guerrero was quick to inform Barry that this is hardly ever the case, as multiple instances show that photo estimates are almost always significantly less than the body shop owner’s estimate, often leaving consumers to drive vehicles unsafe for the road.

“I would challenge your premise,” Barry argued. “Auto insurers want to return safe vehicles to the roadways because they continue to insure the vehicle and its occupants.”

However, the customers Guerrero spoke with were in sound agreement that photo estimates should be avoided at all costs – and that a trip to the body shop is always worth it.

Though this long-standing debate between insurers and body shop owners doesn’t seem to be ending anytime soon, Inside Edition has brought a persistent collision repair issue into the spotlight. If nothing else, this shows the pervasiveness of the problem and is a great way to inform the masses of this major area of concern.

To watch or share the Inside Edition report, visit youtube.com/watch?v=P-L5WdDWMlY. NJA

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MEMBER New Jersey Automotive | May 2018 | 41

NATIONAL NEWS By Joel Gausten

Allstate Offers Policy Credits to Dissatisfied Customers It’s never a good day when a customer has an unsatisfactory claims experience, but a little-known program offered by Allstate is designed to provide policyholders with a way to rectify problems in a huge – and financially beneficial – way.

Launched in 2011 and currently available in 43 states (including New Jersey), the Allstate Claim Satisfaction Guarantee gives eligible customers up to a six-month credit (included for free with standard Allstate auto policies) on their insurance premiums if they are dissatisfied with their claims experience.

Allstate Media Representative Justin Herndon tells New Jersey Automotive that the program aims to create a more satisfactory customer experience.

“If you’re not happy with your auto claim, the Allstate Claim Satisfaction Guarantee means you’ll get your money back—no questions asked. We will give you a premium credit after you have met all of the Claim Satisfaction Guarantee Premium Credit eligibility requirements. The credit will be in an amount up to the six-month premium listed on the Policy Declarations at the time of the covered loss for the vehicle listed on your Policy Declarations that was involved in the covered loss. If no vehicle listed on the [declarations] was involved in the covered loss, the premium credit will be up to the premium for the vehicle listed on the Policy Declarations with the lowest premium amount.”

The current eligibility requirements for the Allstate Claim Satisfaction Guarantee include (but are not limited to) the following listed at right:

42 | New Jersey Automotive | May 2018

1. The customer must be insured by Allstate in a state where Claim Satisfaction Guarantee is available.

2. The car accident must have occurred after the date the Claim Satisfaction Guarantee became available in a customer’s state.

3. Allstate has made a payment on the claim, but the customer is not happy with the experience.

4. The customer has not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with another covered loss occurring during the same policy period involving the same vehicle.

5. If a customer’s policy has been in effect for less than six months at the time Allstate receives the notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to the customer’s policy renewal premium. (If the premium credit amount exceeds the customer’s policy renewal premium, Allstate will either apply the remaining premium credit to the next policy period premium or will pay the customer the remainder via check during the policy renewal period, at the insurer’s discretion.)

6. If the customer’s policy is cancelled during the policy period in which a covered loss occurred, the premium credit under this endorsement will not exceed the prorated premium charged by Allstate for the applicable vehicle for the policy period, nor will it exceed the total premium the customer actually paid for the policy period for all vehicles on the policy.

7. The customer will need to send a letter within 180 days of the accident detailing their complaint and mail it to: Allstate Insurance, CSG P.O. Box 13084

Roanoke, VA 24031-3084

continued on page 44

New Jersey Automotive | May 2018 | 43

NATIONAL NEWS Complete Allstate Claim Satisfaction Guarantee terms and conditions for Allstate customers in New Jersey are available online at allstate.com/auto-insurance/claimsatisfaction-guarantee-terms.aspx.

Although Herndon didn’t provide any specific examples of how Allstate auto body customers have taken advantage of the Claim Satisfaction Guarantee in the past, he suggested that it could apply when “maybe someone is not happy with the time it takes due to responsiveness of adjusters and body shops, or not happy with the actual repairs done to their vehicle.”

Not surprisingly, AASP/NJ President Jerry McNee (Ultimate Collision Repair; Edison) has encouraged some of his customers to utilize the Claim Satisfaction Guarantee since he first became aware of it earlier this year.

“I’m assuming that if Allstate’s statements are true, then I’ve probably got eight or nine customers who will get six months’ worth of free premiums.”

In McNee’s mind, the growing knowledge of Allstate’s guarantee could not have come at a better time.

At the time of this writing, he was dealing with the insurer over a $6,000 difference in the supplement on a $14,000 claim. Additionally, he recently coordinated meetings between a vehicle owner and Allstate representatives after the owner’s brand-new car was written for aftermarket parts, despite the fact that it had only 800 miles on the odometer.

Eventually, Allstate agreed to the customer’s request to have the vehicle repaired using OEM parts.

New Jersey Automotive would like to hear from AASP/NJ members whose customers have successfully used Allstate’s Claim Satisfaction Guarantee and the circumstances surrounding their dissatisfaction. Please contact Editorial Director Joel Gausten at joel@grecopublishing.com or (973) 600-9288.

NJA

44 | New Jersey Automotive | May 2018

Secrecy Clouds PartsTrader-Caliber Split

It’s been four years since the New Zealand-based PartsTrader completed its national deployment in the US through its partnership with State Farm. Since that time, State Farm Select Service network shops have had to use the online system to source parts. Even before PartsTrader arrived in every market in the country, the program was the target of considerable controversy. Regular reports in New Jersey Automotive at the time saw collision repair associations and other industry leaders protesting the system’s speed and effectiveness as well as State Farm’s growing control over the parts procurement and repair processes. Now, the country’s largest auto body shop chain is reportedly stepping away from any dealings with the PartsTrader platform.

According to recent reports by CRASH Network and other industry sources, Caliber Collision Center locations in Georgia and North Carolina are no longer using PartsTrader while remaining on Select Service.

Speaking with New Jersey Automotive under strict anonymity, a contact within Caliber stated that the split was actually companywide. Our contact cited the hefty requirements and financial strains of using the system as the primary reasons for the move. Additionally, we were informed that Caliber locations regularly had to utilize unfamiliar vendors and contend with slowed estimates that affected the company’s customer satisfaction goals and production-oriented business model.

The 21-year-old Caliber currently boasts more than 500 collision repair centers in Arizona, California, Colorado, Delaware, Florida, Georgia, Maryland, Nevada, New Jersey, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia, West Virginia and the District of Columbia. There are currently seven Caliber locations in the Garden State.

After being contacted by New Jersey Automotive for this story, PartsTrader not only refused to reveal the “proprietary information” regarding the number of American shops currently using their product, but a company media representative declined to comment on its current arrangements with State Farm and Caliber. Calls to State Farm for clarification on the matter were not returned at press time.

Greg Clark, Caliber’s chief marketing officer, replied with a simple, “We don’t have any comment on that story.”

New Jersey Automotive will continue reporting on this developing story as information becomes available.

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46 | New Jersey Automotive | May 2018

A Little and NATIONAL FEATURE By Tom Slear

A Lot:

What’s Changed with the Public’s Perception of

Collision Repair 48 | New Jersey Automotive | May 2018

D

uring Senate hearings five decades ago on the auto repair industry, Senator Roman Hruska of Nebraska quipped, “I have an idea that maybe this series of hearings is before the wrong subcommittee.

We have a committee that deals with organized crime.”

Even though Hruska spoke tongue-in-cheek, few people laughed. The hearings were summarized in the book, The Great American Auto Repair Robbery, and authors Don Randall (the subcommittee’s assistant counsel) and Arthur Glickman (a newspaper reporter) concluded that shoddy and dishonest repairs had become so ingrained in the public mindset that a feeling of helplessness and apathy had embedded themselves, combining “to make auto repairs the single largest consumer problem in the United States today.”

Randall and Glickman’s directness was enhanced by the book’s cover, which was dominated by a vertical screw positioned to evoke the image of a middle finger. Consumer protection agencies in states throughout the country were awash with complaints about auto repairs. The underlying problems were multifaceted, from loose government regulation, to illequipped and ill-trained repairers.

One specific concern cited about the collision industry will undoubtedly prompt current shop owners to nod in recognition: “Auto body shops, lest they lose a good portion of their business, are coerced by auto insurance companies into fixing cars involved in crashes as cheaply as possible,” Randall and New Jersey Automotive | May 2018 | 49

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50 | New Jersey Automotive | May 2018

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New Jersey Automotive | May 2018 | 51

Glickman wrote. “To make repairs at the insurance companies’ prices, these garages often must cut corners, resulting in the return to the road of millions of unsafe vehicles.”

Has anything changed with the public’s perception over the last 50 years?

Yes – a little and a lot.

A Shrug and a Scent of Distrust First of all, the little. In public opinion surveys, collision and mechanical repairs are invariably lumped together to collision repair’s disadvantage. The Senate hearings in 1968 were overwhelmingly about inferior mechanical repairs and dealerships that shortchanged car owners on warranties. Collision repair

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was almost always an afterthought.

The Great American Auto Repair Robbery consists of 260 pages, and the chapter, “The Bump Shop Insurance Complex,” fills a mere 20 of them. Though shortcomings of body shops are highlighted, most of the chapter addresses topics such as corrupt adjusters, insurance companies’ demands for discounts on the cost of parts and the woefully underpriced Labor Rate – $6 to $15 per hour depending on the area of the country – that insurance companies imposed on “bump” shops.

Collision shops today are still mixed with other segments of the automotive industry, and rarely get a fair hearing in the court of public opinion. Over the last seven months of 2017, the highest number of complaints registered with the New Jersey Division of Consumer Affairs fell under the category of “Motor Vehicle Sales/Repairs,” which included collision repairs and 14 other sub-categories. Of the 926 complaints, auto body repairs consisted of 17, or 1.8 percent.

Removing the biggest offenders – new and used car sales, which had 440 complaints – and considering only repair categories (auto body, warranty, mechanical, transmission, accessories/parts), auto body was 6.9 percent – a mere dot on a page.

Yet, does the public make the distinction?

In 2016, AAA surveyed 1,000 US drivers by telephone. Some 63 percent said they don’t trust auto repair shops in general, which resulted in a news release headline of, “Most US Drivers Leery of Auto Repair Shops.” Unmentioned was the fact that the subject of the survey was strictly mechanical repairs. Queried about whether it had ever done a similar examination of the car-driving

public’s reaction to collision repair, AAA answered: Nothing recently and probably nothing ever.

There are good reasons why organizations that survey the general public give scant attention to collision repair. Call 1,000 car owners and all but a handful will react much as Barb Flannery would have three years ago, which was before she and her children had a string of bad luck on the roads near their home in central Pennsylvania.

“Neutral,” she says. “I had no impression.”

“In general surveys about service industries, (vehicle) repairs tend to rank low because there is generally not a lot of knowledge about what goes on,” says John Webb, president of TenPoint Complete, a call center and market research company that caters to the automotive and insurance industries. “There’s that feeling that repairers are selling them something they don’t need.”

It’s safe to say that little has changed with how the general public perceives the collision industry since Senator Hruska’s attempt at humor. At best, it’s a shrug. At worst, it’s a scent of distrust. But what about the impressions of those with direct exposure to collision repair?

consumer. There’s a battle out there and not a lot of shops are winning.”

Flannery’s reaction was a bit different. She has five children, four beyond driving age. Over the last three years, two of her daughters have been in accidents. Her son has been in two. Flannery herself recently rear-ended another car and caused $6,000 of damage to her Mazda6.

She has used two shops. The first,

recommended by a friend and not one of USAA’s preferred shops, handled two of the repairs. Flannery chose it because the owner volunteered to cover the $500 deductible.

“I was pleased with the service for the most part,” she says, “but he didn’t do a good job matching the paint on the second repair.”

The last three repairs were

Above Average at Satisfying Customers Former appraiser and shop owner Barrett Smith, who now owns the Florida-based consulting firm Auto Damage Experts, thinks collision repairers would average a five out of 10 if consumers were to assess their recent body shop experiences.

“A lot of that has to do with insurance companies,” Smith says.

“Their outlook is that if you are not with us (via DRP), you are against us and that erodes the perception of the New Jersey Automotive | May 2018 | 53

handled by a shop recommended by USAA. “That shop was awesome,” she says. “They were having trouble getting an airbag for my Mazda6. I didn’t have rental insurance. After about five days, they loaned me (at no cost) a year-old car with next to no mileage. When I went to pick up my car, the manager wasn’t happy with the paint (blend) and told me to come

54 | New Jersey Automotive | May 2018

back in two days. I’d give the independent shop a four or a five. I’d put the latest shop at an eight.”

The data accumulated annually by the global information and marketing firm J.D. Power indicates Flannery’s experience is common.

Seventy-five percent of the 12,000 drivers it surveyed, all of whom had their cars repaired by a body shop in 2016 or 2017, said they used a shop

preferred by their insurance company, and rated their experience quite a bit higher than those who chose an independent shop.

Neither group’s rating of body shops was particularly high, though not horrible either, according to David Pieffer, the property and casualty insurance practice leader for J.D. Power. However, it was clear, he says, that car owners “feel more pleased with a shop they have been directed to as opposed to one they chose on their own.”

Whether preferred or not, shops scored very well on individual attributes. According to Pieffer, quality of repair, accuracy (no need for follow-up repairs) and helpfulness all were ranked “in the highest satisfaction category.” Speed and communication were average.

Mitchell’s AutocheX results over the last five years are similar, with customer satisfaction very high in repair quality and service, but lower when it comes to keeping car owners informed. (AutocheX doesn’t rate speed and accuracy on a scale, but as a percentage. Since 2013, on-time delivery has been 82 to 86 percent, and follow-up repairs have been required 14 to 16 percent of the time.)

These high marks are reinforced by the collision industry’s net promoter scores. NPS (see sidebar) has gained favor the last 15 years over traditional customer satisfaction scores because it gives a better assessment of what matters most to business owners, which is whether or not the customer will return. Or as former AASP/NJ President Nick Kostakis (Angelo’s Auto Body Shop; Irvington, NJ) says, “The proof of what customers really think is with their next accident. Do they come back to you?”

TenPoint Complete conducts well over 100,000 surveys yearly for body

shops throughout the US and Canada.

According to Webb, consumers give the collision industry an NPS in the mid-70s.

“Anything above a 50 NPS is considered pretty good,” he says.

“Seventy or above in any industry is pretty remarkable.”

The AutocheX NPS varies year to year from 78 to 80, and according to Susanna Gotsch, CCC’s industry analyst director, the NPS compiled by CCC on body shops runs in the mid80s, which is almost off the charts.

Yet there’s an obvious caveat to these high scores, whether NPS or plain vanilla customer satisfaction indices. The only shops evaluated are those who pay CCC, TenPoint Complete, Mitchell and other companies to collect the feedback.

According to Gotsch, just 55 to 60 percent of the shops that use CCC’s estimating software also use its customer survey product. Webb estimates that only 60 percent or so of the roughly 40,000 body shops in the US survey their customers in one way or another. In other words, close to half of the shops are doing nothing to assess where they stand with their customers. They are likely the same shops that cover deductibles and return cars with two tones. Barrett’s unscientific assessment of five out 10 for body shops on customer satisfaction might not be that far off the mark.

“There is certainly a percentage of shops who don’t care about customer satisfaction or anything else,” Webb says, “and those are the ones who generate bad experiences. But in general, shops are doing an above average job of satisfying their customers.”

Bump shops no longer.

SIDEBAR – Net Promoter Score The net promoter score has come to the forefront over the last 15 years as an alternative to conventional customer satisfaction metrics. The basis of NPS is one question: How likely would you recommend this company, product, or service to a friend or colleague?

The scale ranges from zero to 10.

Those who give a rating of nine or 10 are called promoters. Those who score a seven or eight are labeled passives, and those who mark down anything from zero to six are dubbed detractors. The NPS is calculated by subtracting the percentage of total respondents who are detractors from the percentage who are promoters. NPS has caught on in large part because the standard customer satisfaction index had become inflated and less useful.

“Customers were asking for more context and that’s where NPS came in,” says Webb of TenPoint Complete. “It provides a little more of a granular look into the experience.”

NJA

NJA

New Jersey Automotive | May 2018 | 55

Thomas Greco, Alicia Figurelli, & Eddie Day host

LYNNES

AUTO GROUP WHOLESALE DEPARTMENT

The Out of Body Experiences Podcast

will bring you an entertaining and informative look at the collision repair industry with entertaining being the key word. Our goal is to talk about the issues affecting collision repairers but in a less than traditional way. We want you to learn a little bit and laugh a lot. So hopefully we will bring a smile to your face and maybe improve your bottom line at the same time too.

Out of Body Experiences Podcast

Genuine Service & Parts

SERVICE, SELECTION AND VALUE SINCE 1953

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Genuine Nissan parts are built to the same standards as Nissan vehicles. It’s no wonder they’re the driving force behind the most exhilarating vehicle on the road.

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and at www.grecopublishing.com

THOMAS GRECO PUBLISHING

T

WE KNOW WHAT YOU’RE THINKING. YOU WANT TO KNOW IF THE PART’S IN STOCK , HOW MUCH IT COSTS, AND WHEN IT’S GONNA GET THERE. We get it.

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Well, now you can. In addition to tools that can help you find and order the right VIN-based parts, now you can see if it’s in stock, schedule the delivery, even see your shop’s net price from your participating Toyota Dealer.* Now you’re thinking: “Cool!”

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©2014 Toyota Motor Sales, U.S.A., Inc.

For Toyota Genuine Parts please call this authorized local Toyota Dealer:

Glen Toyota 23-07 Maple Ave, Fair Lawn, NJ 07410 Toll Free: 800-444-1959 Direct: 201-791-1133 Fax: 201-703-5652 parts@glentoyota.com www.glentoyota.com

56 | New Jersey Automotive | May 2018

IF OFFERING ONLY ORIGINAL MINI PARTS IS A CRIME, THEN YEAH, WE’RE GUILTY. At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers.

MINI of Mt. Laurel 1311 Rt. 73 Mt. Laurel, NJ 08054 856-778-3000 Fax: 856-813-4622 MINIOFMTLAUREL.COM FACEBOOK.COM/MINIOFMTLAUREL

MINI of Manhattan 793 11th Avenue at 55th Street New York, NY 10019 212-246-7375 Fax: 212-315-9560 MININYC.COM FACEBOOK.COM/MINIOFMANHATTAN

© 2018 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

New Jersey Automotive | May 2018 | 57

Diagnostically speaking, there is no substitute.

Porsche technology.

Porsche Genuine Service & Parts.

Contact one of these authorized dealers.

Town Porsche 105 Grand Avenue Englewood, NJ 201-227-6505 Fax 201-227-6553 town-motorcar.porschedealer.com

Flemington Porsche 213 Route 202/31 Flemington, NJ 800-216-5124 Fax 908-782-9397 flemington.porschedealer.com

Porsche Princeton 3333 Route 1 Lawrenceville, NJ 609-945-1500 Fax 609-945-1501 princeton.porschedealer.com

Š 2018 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

Paul Miller Porsche 3419 Route 46 East Parsippany, NJ 973-227-3000 Fax 973-575-8396 paul-miller.porschedealer.com

Porsche Monmouth 280 Route 36 East West Long Branch, NJ 732-935-7600 Fax 732-935-7602 monmouth.porschedealer.com

Manhattan Motorcars 711 11th Avenue New York, NY 877-661-1586 Fax 646-473-0798 manhattan.porschedealer.com

New Jersey Automotive | May 2018 | 59

Unsurpassed Quality.

Genuine Hyundai Parts.

HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR THE WHOLESALE PARTS SPECIALIST AT THESE FINE DEALERS. Buy Hyundai Parts.

For Genuine Hyundai parts, contact these Authorized Hyundai Dealers.

MAXON HYUNDAI 2329 ROUTE 22 WEST UNION, NJ 07083 TOLL FREE: 800-964-7281 FAX: 908-851-5631

60 | New Jersey Automotive | May 2018

LIBERTY HYUNDAI 305 ROUTE 17 NORTH MAHWAH, NJ 07430 PH: 201-529-3600 FAX: 201-529-3051

WAYNE HYUNDAI 1244 ROUTE 23 NORTH WAYNE, NJ 07470 PH: 973-646-0333 FAX: 973-694-1700 waynehyundai.com

ARANJ 2018 Officers

President Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 aceautonj@comcast.net

1st Vice President Ian Szoboszlay Ocean County Auto (732) 349-0332 ian@cosmosautoparts.com 2nd Vice President Darryl Carmen Lentini Auto Salvage (908) 782-6838 darryl@las-parts.com 3rd Vice President Mike Ronayne Tilghmans Auto Parts (609) 723-7469 tilghmans@snip.net

Past President Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 dirkesauto@gmail.com Executive Director Brian Snyder Auto Recyclers of NJ (609) 714-2339 brian@aranj.org

ARANJ 2018 Board of Directors David Yeager EL & M Auto (609) 561-2266 elandmauto@aol.com

Ed Silipena American II Autos (609) 965-6700 esilipena@yahoo.com

Norm Vachon Port Murray Auto (908) 689-3152 portmurrayauto@yahoo.com Dylan Rinkens East Brunswick Auto (732) 254-6501 ebautonj@comcast.net

ARANJ

The Automotive Recyclers Association of New Jersey

Wharton Insurance Briefs

Personal auto insurance policies provide Personal Injury Protection (PIP) coverage. PIP is your medical coverage for injuries you sustain in an auto accident. PIP pays for you or other persons covered under your personal auto policy if you are injured in an auto accident. It is also referred to as “no fault” coverage, because it pays your medical expenses regardless of who was at fault. PIP has two parts: 1) coverage for the cost of treatment you receive from hospitals, doctors and other medical providers and 2) reimbursement for certain other exposures you may have, such as lost wages or the need to have someone take care of your home. You can purchase both, or medical treatment only.

Business auto insurance policies also provide PIP coverage; however, you need to add “additional” PIP coverage and list the individual name(s) on the endorsement. It is very important that you bring this information to the attention of your agent when discussing your business auto insurance coverage, especially if you are using dealer plates on your personal vehicle.

As always, if you have any questions, please call me.

Mario DeFilippis, AAI Vice President 800-221-0003 (ext. 1320) 908-513-8588 (cell) mdefilippis@whartoninsurance.com

ADVERTISERS’ INDEX 1-800-NEW-PARTS ................................................12-13

Flemington Group....................................................30

Performance Ford Lincoln........................................56

Accudraft ................................................................27

Fred Beans..............................................................22

Polyvance................................................................10

Acme Nissan ..........................................................4

Future Cure/DriveBluebuzzard.com ..........................53

Porsche Group ........................................................58

AkzoNobel ..............................................................15

Glen Toyota..............................................................OBC

PPG ........................................................................3

Amato Agency ........................................................47

GM Group ..............................................................59

Princeton BMW ......................................................37

Audi Group..............................................................32-33

Hyundai Group ........................................................60

Safety Regulations ..................................................55

Axalta Coating Systems ..........................................6

Innovative Solutions & Technology / Pro Spot ............IFC

Sherwin-Williams ....................................................19

BASF ......................................................................23

Kemperle ................................................................IBC

Subaru Group..........................................................52

BMW Group ............................................................16-17

Klean Frame............................................................49

Town Motors ..........................................................36

BMW of Springfield..................................................31

Lynnes Nissan East..................................................56

Toyota Group ..........................................................56

Cadillac of Mahwah ................................................25

Maxon Buick-GMC ..................................................43

Tri-State Luxury Collection ......................................8-9

Classic Audi ............................................................15

Maxon Hyundai........................................................41

Valtek......................................................................21

Collision Equipment Company..................................26

Maxon Mazda..........................................................45

VW Group................................................................50

Collision Equipment Consulting ................................24

Mazda Group ..........................................................62

Westbury Jeep Chrysler Dodge Ram SRT ................46

Dover Dodge Chrysler Jeep......................................51

Mike Kaufmann Dealer Group ..................................11

Wheel Collision Center ............................................21

Empire Auto Parts....................................................49

MINI Group..............................................................57

Fenix Parts ..............................................................54

Mopar Group ..........................................................29

Flemington Audi ......................................................5

NUCAR....................................................................38-39 New Jersey Automotive | May 2018 | 61

Superior service starts with superior parts.

Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life.

Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you Contact these Mazda dealers for all your parts needs: Maxon Mazda 2329 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631

Nu Car Mazda 172 North Dupont Highway New Castle, DE 19720 Phone: 800-346-5283 Fax: 302-322-7135

62 | New Jersey Automotive | May 2018

Mazda of Lodi 130 Route 46 East Lodi, NJ 07644 Phone: 866-716-0511 Fax: 973-594-4933 www.mazdaoflodi.com

Wayne Mazda 1244 Route 23 North Wayne, NJ 07470 Phone: 973-646-0333 Fax: 973-694-1700 www.waynemazdafactoryparts.com

Announcing the 2018 Kemperle Training Schedule

2018 Course Schedules for 1st & 2nd Quarters Dates

Class #

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Jan 3 & 4 Feb 7 & 8 Mar 7 & 8 April 4 & 5 May 2 Jun 6 & 7

201 201 201 201 201 201

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Dates

Class #

I-CAR Class, Amityville, NY

Jan 9 Jan 23 Feb 6 Feb 20 Mar 6 Mar 20 Apr 3 Apr 17 May 1 May 15 Jun 12 Jun 26

MEA01 QUA01E QUA01E SPS11 WKR01 SPS11 FOM01 DAM15 GE001L01 PLA03 REF09 WCS04

Measuring Inspecting Repairs for Quality Control Inspecting Repairs for Quality Control Sectioning of Steel Unitized Structure Hazardous Materials, Personal Safety and Refinish Safety Sectioning of Steel Unitized Structure Automotive Foams Advanced Steering & Suspension Damage Analysis Understanding Cycle Time Process Plastic and Composite Repair Color Theory, Mixing Toners and Tinting Squeeze Tight Resistance Spot Welding

Dates

Class #

I-CAR Class, Port Chester, NY

Jan 4 Feb 1 Mar 1 Apr 5 May 3 Jun 7

STE04 CPS01 SPS10 WCS04 FFR01 VT117L01

Wheel Alignment and Diagnostic Angles Corrosion Protection Replacement of Steel Unitized Structures Squeeze Type Resistance Spot Welding Full Frame Partial Replacement Vehicle Technology Trends and Diagnostic Overview

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New Jersey Automotive | May 2018 | 63