New Jersey Automotive October 2018 by Thomas Greco Publishing, Inc.

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THE OFFICIAL PUBLICATION OF THE ALLIANCE OF AUTOMOTIVE SERVICE PROVIDERS/NEW JERSEY (www.AASPNJ.org) AND THE AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY (www.ARANJ.org)

October 2018 $595

14TH ANNUAL AASP/NJ LOU SCORAS MEMORIAL

GOLF OUTING HIGHLIGHTS PLUS: Aftermarket Parts Strike Out The Road to Gold Ends www.grecopublishing.com

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The i4s Smart Spot Welder features all the things technicians love about the i4 and more. Built in training provides technicians immediate resources to get the job done faster than ever. With our Wifi connectivity, you will receive automatic updates from Pro Spot and weld log reporting via email.

Display Screen On Gun

Auto Weld

Audio & Video Playback

Wifi Connectivity

Export Logs For Immediate Feedback

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Now

deliv e the ring

4 OEM Certifications (yep, we have those!) from Acura, Audi, Honda, Jaguar, Land Rover, Porsche, Range Rover, Volkswagen, Volvo & more!

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973-348-9490 WWW.ISATWELDING.COM

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Advancing the art of refinishing into the future. NOW THAT’S HIGH PERFORMANCE The ENVIROBASE® High Performance refinish system combines the latest translucent and opaque pigments with an OEM-like spectral gray undercoat system. The result is a finish with a depth of clarity and crispness unrivaled by other paint systems. Another reason why the Envirobase High Performance brand is the leading premium waterborne basecoat system in North America.

SUPERIOR COLOR ACCURACY HIGH PRODUCTION THROUGHPUT COST-SAVING EFFICIENCIES

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We Appreciate Your Business! Flemington Audi, the largest Audi wholesale parts dealer in NJ, thanks our customers for continued loyalty and business. We appreciate the opportunity to serve you over the years, and look forward to helping you save time and increase profits in the future with Audi Genuine Parts.

• Our expert parts staff is ready and able to give you premium customer service and help you meet the demands of your business. • Our concierge support helps you get the parts you need when you need them to wow your customers. • We offer daily deliveries throughout the tri-state area with our fleet of 22 delivery vans. • As our customer, you have access to the Audi technical support hotline to help you speed up installation and get repairs out the door quicker.

Flemington Audi 213 Routes 202/31 South, Flemington, NJ 08822 Business Hours: M-F 7:30am – 5pm Sat 8am – 4pm

Parts Direct: 877.857.2787 Parts Fax: 908.782.1795 Email: rmuir@flemington.com www.njparts.com mikekaufmann d e a l e r g r o u p “It’s all in the name”

AUTO BODY DISTRIBUTING CO

Join our growing list of satisfied customers! Orders accepted by phone, fax and email. New Jersey Automotive | October 2018 | 5

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P.O. Box 734 Neptune, NJ 07753 EXECUTIVE DIRECTOR Charles Bryant 732-922-8909 / setlit4u@msn.com 2017 - 2019 OFFICERS PRESIDENT Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net COLLISION CHAIRMAN Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dandmautobody.com MECHANICAL CHAIRMAN Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com TREASURER Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com SECRETARY Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com BOARD John Craggan, Ultimate Collision Repair, Inc. 732-494-1900 / jcraggan@ultcollision.com Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com Dave Laganella, Peters Body and Fender 201-337-1200 / petersbandf@gmail.com Sam Mikhail, Prestige Auto Body 908-789-2020 / mikhail@goldcar.com Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com Anthony Trama, Bloomfield Auto Body 973-748-2608 / anthony@bloomfieldautobody.com BOARD ALLIED Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com Dave Gruskos, Reliable Automotive Equipment 732-495-7900 / dave@rae1.com Mike Kaufmann, Advantage Dealer Services 973-332-7014 / mkaufmann@advantageds.com PAST PRESIDENT ATTENDING Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com

PUBLISHER Thomas Greco / thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten / joel@grecopublishing.com CREATIVE DIRECTOR Lea Velocci / lea@grecopublishing.com EDITORIAL/CREATIVE COORDINATOR Alana Bonillo / alana@grecopublishing.com OFFICE MANAGER Donna Greco / donna@grecopublishing.com CONTRIBUTING EDITORS Charles Bryant • Mario DeFilippis • Jeff McDowell • Mitch Portnoi • Ron Ananian Keith Krehel • Jerry McNee • Bob Dirkes

Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

www.grecopublishing.com NEW JERSEY AUTOMOTIVE is published monthly and is sent to AASP/NJ and ARANJ members free of charge. Subscriptions are $24 per year. NEW JERSEY AUTOMOTIVE is published by Thomas Greco Publishing Inc., 244 Chestnut St., Nutley, NJ 07110. The editorial contents of NEW JERSEY AUTOMOTIVE are copyright © 2018 by Thomas Greco Publishing Inc. and may not be reproduced in any manner, either in whole or in part, without written permission from the publisher and/or editor. Articles in this publication do not necessarily reflect the opinions of Thomas Greco Publishing Inc. Stock Images courtesy of www.istockphoto.com.

CONTENTS

VOLUME 48 NUMBER 10 | October 2018

10 OUT OF BODY AND (MECHANICAL) EXPERIENCES 14 PRESIDENT’S MESSAGE 18 COLLISION CHAIRMAN’S MESSAGE

18 I-CAR CALENDAR 20 EXECUTIVE DIRECTOR’S MESSAGE 57 NJA ADVERTISERS’ INDEX

25 COVER STORYPhotos by Alana Bonillo and Frank Ingram

14th Annual Lou Scoras Memorial Golf Outing Highlights LOCAL NEWS 32 Parkway Auto Body Earns Official Certification & Prestigious Top Automaker Recognition

NATIONAL NEWS 36 OEM Parts Obliterate Aftermarket in Latest Todd Tracy Crash Test 38 Repairer Driven Education Set for SEMA 2018 by Alana Bonillo and Joel Gausten 42 I-CAR Ends Road to Gold, Restructures Programs FEATURE by Joel Gausten 44 Solving the Employment Crisis: A Roundtable Discussion - Part Two NATIONAL FEATURE by Tom Slear 50 Full Autonomy, Car Sharing, Electric Vehicles: Where Do They Leave Independent Shops?

WHAT SAY YOU? 54 What Are Your Thoughts on Tesla Announcing They Will Open Their Own Repair Shops?

AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY 57 Wharton Insurance Briefs by Mario DeFilippis Joe Amato, Sr. Ron Ananian Jim Bowers Charles Bryant Don Chard Guy Citro Pete Cook Ed Day Dave Demarest Phil Dolcemascolo Tom Elder Bob Everett

Thomas Greco Dan Hawtin Rich Johnson Wes Kearney Nick Kostakis Jim Kowalak Joe Lubrano Michael Lovullo Jeff McDowell Sam Mikhail Ron Mucklow

George Petrask Russ Robson Jerry Russomano George Threlfall Cynthia Tursi Lee Vetland Paul Vigilant Rich Weber Brian Vesley Glenn Villacari Stan Wilson

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The repair of luxury vehicles begins with GENUINE PARTS

Start your repair today at

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Our flagship dealerships are pleased to offer a wide selection of authentic genuine parts so you can repair your customer’s luxury car to the highest quality. Not only do we sell WHOLESALE GENUINE PARTS across the tri-state area — we have a knowledgeable team of parts specialists that can find the component you need for a seamless vehicle repair.

AUDI QUEENS

MERCEDES-BENZ OF BROOKLYN 1800 Shore-Parkway Brooklyn, NY 11214 888.836.4145 mbofbrooklyn.com

NEW ! 30-35 College ON LOCATI Point Boulevard Flushing, NY 11354 929.297.0788 audiqueens.com MERCEDES-BENZ OF CALDWELL 1230 Bloomfield Avenue Fairfield, NJ 07004 888.816.2957 mbofcaldwell.com

LAND ROVER GLEN COVE 70 Cedar Swamp Road Glen Cove, NY 11542 855.582.4719 landroverglencove.com

JAGUAR HUNTINGTON 1249 E. Jericho Turnpike Huntington, NY 11743 855.582.4714 jaguarhuntington.com

LAND ROVER HUNTINGTON 1249 E. Jericho Turnpike Huntington, NY 11743 855.582.4713 landroverhuntington.com

JAGUAR SOUTHAMPTON 355 Hampton Road Southampton NY 11968 855.582.4715 jaguarsouthampton.com

LAND ROVER SOUTHAMPTON 355 Hampton Road Southampton, NY 11968 855.582.4718 landroversouthampton.com

WE WILL GO THE EXTRA MILE FOR YOU.

WHOLESALE PARTS HOTLINE

844-98-PARTS (844-987-2787) New Jersey Automotive | October 2018 | 9

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OUT OF BODY (AND MECHANICAL) EXPERIENCES

A Breath of Fresh Air

As I write this story, I am waiting to board the train to Orlando. It is a Thursday. I should have been on the one that was supposed to run four days ago… I have written and said it many times: I am afraid to fly. Not for lack of trying. Over the past few months, I spent a lot of time researching how to get over my fear. I even found a training course that sounds promising. I spoke to the trainer (who is a decorated pilot) and he explained the course in detail, which includes him joining me on my first flight. It sounds great. I’m not ready. Not yet. But I’m getting closer. So, I booked a train to Orlando for our annual trip to enjoy the Halloween festivities at Universal, Disney and Busch Gardens. Returning there is bittersweet because

Thomas Greco, Alicia Figurelli, & Eddie Day host

The Out of Body Experiences Podcast

will bring you an entertaining and informative look at the collision repair industry with entertaining being the key word. Our goal is to talk about the issues affecting collision repairers but in a less than traditional way. We want you to learn a little bit and laugh a lot. So hopefully we will bring a smile to your face and maybe improve your bottom line at the same time too.

Out of Body Experiences Podcast

Available On: and at www.grecopublishing.com

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THOMAS GRECO PUBLISHING

by THOMAS GRECO, PUBLISHER

it will be the first time back without my late sister Diane. But I am taking her kids along with my family, so we hope to be able to enjoy it the way she’d want us to. Unfortunately for me, over the past few years, Mother Nature has started to dislike my obsession with trains. Last year, she sent Hurricane Irma to Florida and pushed back my train trip several days. Ultimately, I made it as far as Jacksonville and drove the rest of the way. This year, Irma’s sister Florence decided to make a dent in my plans. My train - originally set for Sunday was cancelled. Monday, cancelled. Tuesday, cancelled. Wednesday, cancelled. Thursday? Well…so far, so good. As much as Mother Nature may have against me, someone else must be looking out for me. Sunday night, when I should have been alone on the train, I was walking out of a movie theater when all of a sudden, I couldn’t catch my breath. I told my son to take me to the nearest emergency room, which was luckily only a few minutes away. It was a very scary moment for both of us, but he acted like a champ. Got me there in record time. When I got to the ER, fortunately I started to calm down and my breath came back slowly. They did all the tests they normally do when dealing with someone with a heart history like mine. And unfortunately, with a heart history like mine, no matter what the tests say, they have to keep you overnight. After about four hours in the ER, they took me up to a room for an endless night of worry and stress. By midday Monday, all the tests had come back negative. They didn’t seem to think it was my heart. I visited my cardiologist the next day and he didn’t think it was my heart, either. But none of them could say what caused it. The consensus seemed to be that it was probably stress-related. Who knows? I’m just glad I’m still here to write this down for all of you. Hopefully, the Orlando sun will help as well. Oh well, back on the train. Don’t worry. This time, I dragged my wife with me. NJA

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Superior customer service starts with Town Audi and Audi Genuine Parts. • Our expert parts staff is ready to serve you with over $500,000 in inventory and a fleet of trucks to help ensure same-day delivery on most orders • We respect your time, and offer a quick and accurate order process to help meet your needs • Proudly serving the Tri-State area with Audi Genuine Parts since 1970 • Same-day delivery on stocked items, next-day availability on most non-stocked items

Town Audi 400 South Dean Street Englewood, NJ 07631 Parts Direct: 888.779.6792 Fax: 201.541.0314

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Town Porsche 105 Grand Avenue Englewood, NJ 07631 201-227-6505 town-motorcar.porschedealer.com

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PRESIDENT’S MESSAGE

FLYING BLIND Last month’s New Jersey Automotive cover story explored a variety of ways that current industry members are working to attract and retain new technicians. While it is true that there is a major lack of young talent hitting our shops, we’re also facing a critical shortage of experienced techs who have what it takes to maintain the expertise necessary to succeed these days. I’ve seen potential hires with years of shop experience come through my door and write some of the most shockingly inaccurate and incomplete estimates imaginable. I’ve also seen insurance appraisers – who I know have gone through I-CAR training – fail to acknowledge OEM procedures. Yes, getting everyone properly trained is a big issue, but even some of the

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people who’ve been through classes are throwing away what they’ve supposedly learned. This is a huge problem for the customers who depend on shops and insurers to keep them safe after a collision. Both sides of the repair equation need to keep their eyes open to reality and know what’s needed on every repair. On the shop side, ignorance leads to accepting whatever the insurers give you. On the insurance side, a failure to write for – and pay for – proper procedures leads to everyone going backwards as technology keeps racing ahead. We’re swimming in dangerous waters here. If you fly blind, you likely have no idea how a non-OEM part could improperly interact with other components in the vehicle. It doesn’t

by JERRY MCNEE

matter if that is the only part you’re getting paid to use. If that part fails and your customer gets hurt, it’s YOUR fault – not the insurer’s. If you’re a shop that is committed to keeping up with training and doing things the right way, then I empathize with your struggles. At my shop, I’ve gone as far as to create a full-time position for someone just to keep track of our various I-CAR, ASE and OEM certification training requirements. It’s an expense and a headache, but it’s necessary. Think about the next 10 years. Will you still be here? I hope you are, but many shops won’t be unless they take proper action today. NJA

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THERE HAS NEVER BEEN A BETTER WAY TO BUY THE WORLD’S BEST ENGINEERED PARTS. THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW.

For Original BMW Parts, contact one of these authorized BMW centers: BMW of Springfield 391-399 Route 22 E. Springfield, NJ 07081 Toll Free: 800-648-0053 Fax: 973-467-2185 bmwofspringfieldnj.com

Flemington BMW 216 Route 202/31 Flemington, NJ 08822 PH: 877-657-2787 Fax: 908-782-1795 njparts.com/bmw

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Princeton BMW 3630 Quaker Bridge Road Hamilton, NJ 08619 PH: 609-570-1611 Fax: 609-570-1602 princetonbmw.com

Wide World BMW 125 East Route 59 Spring Valley, NY 10977 PH: 877-817-3895 Fax: 845-425-5080 wideworldofcarsbmw.com

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Circle BMW 500 Route 36 Eatontown, NJ 07724 Parts Direct: 732-440-1235 Fax: 732-440-1239 wholesale@circlebmw.com circlebmw.com

Paul Miller BMW 1515 Route 23 South Wayne, NJ 07470 PH: 973-696-6060 Fax: 973-696-8274 paulmillerbmw.com

Park Ave BMW 530 Huyler Street South Hackensack, NJ 07606 PH: 201-843-8112 FAX:201-291-2376 parkavebmw.com

BMW of Bridgewater 655 Route 202/206 Bridgewater, NJ 08807 PH: 908-287-1800 FAX:908-722-1729 bridgewaterbmw.com

BMW of Bloomfield 425 Bloomfield Avenue Bloomfield, NJ 07003 Parts Direct: 973-748-8373 psantos@dchusa.com

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CALENDAR

COLLISION CHAIRMAN’S MESSAGE

Make Use of This Free Web-Based Tool OCTOBER 2, 2018 Vehicle Technology Trends & Diagnostics Overview Allstate, Bridgewater OCTOBER 3, 2018 Squeeze-Type Resistance Spot Welding Allstate, Wall Township OCTOBER 4, 2018 Advanced Steering & Suspension Systems Damage Ramada Inn-Newark Airport, Newark

by Dennis Cataldo

Proper documentation during the repair process is now just as important as the equipment we use daily in our shops. What I would like to discuss this month is another tool that greatly benefits all who use it. The Database Enhancement Gateway (degweb.org) is a free webbased resource that was designed to help resolve issues within the three major estimating systems (CCC, Mitchell & Audatex). DEG users have the ability to help fix omitted and inaccurate information found in the estimating programs by submitting Database Inquiries. The database can also be utilized to verify and document necessary operations that have been addressed by other users and confirmed by the estimating systems.

OCTOBER 9, 2018 Hazardous Materials, Personal Safety & Refinish Safety Innovative Solutions & Technology, Lincoln Park OCTOBER 10, 2018 Vehicle Technology Trends & Diagnostics Overview Allstate, Wall Township OCTOBER 11, 2018 Understanding the Cycle Time Process Ramada Inn-Newark Airport, Newark OCTOBER 17, 2018 Hazardous Materials, Personal Safety & Refinish Safety Allstate, Wall Township OCTOBER 18, 2018 Aluminum Exterior Panel Repair & Replacement Metropolitan Car-O-liner, Mahwah Structural Straightening Steel Ramada Inn-Newark Airport, Newark Wheel Alignment & Diagnostic Angles LKQ-Keystone, West Deptford OCTOBER 23, 2018 Squeeze-Type Resistance Spot Welding Innovative Solutions & Technology, Lincoln Park OCTOBER 24, 2018 Adhesive Bonding Allstate, Wall Township OCTOBER 25, 2018 Full-Frame Partial Replacement Ramada Inn-Newark Airport, Newark Automotive Foams Metropolitan Car-O-liner, Mahwah OCTOBER 31, 2018 Corrosion Protection Allstate, Wall Township

For more information, visit i-car.com NJA 18 | New Jersey Automotive | October 2018

As more Database Inquiries are submitted and more corrections are made to the DEG, the information in the estimating systems will be constantly improved. Whether you’re dealing with incorrect labor times or bad part number information, you can submit a free information request and get a response – and hopefully an update made to the estimating systems – within an average of three days. I personally use the DEG when writing estimates by searching past entries on the same vehicle; there is always some information to benefit from. I use it as another tool to document operations and reaffirm the information within the P-Pages pertaining to included and non-included items. As an added benefit, I always try to update part number changes or submit specialty clip part numbers, because receiving the wrong part due to an incorrect order is never a fun day in the shop. If we all correct these errors by submitting them to the DEG, it may help us all out in the long run. NJA

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Lessons Learned from State Farm’s $250M Settlement

EXECUTIVE DIRECTOR’S MESSAGE

The suit against State Farm for allegedly bankrolling the campaign of an Illinois judge who ultimately cast the deciding vote to void the $1.06 billion judgment against the insurer for the use of inferior aftermarket parts has been settled for $250 million. In my opinion, this is a travesty of justice. Many in the industry might say this is confirmation that no one can win against a mighty insurer with money to burn. I hope it sends the opposite message. It is reported that the plaintiffs and State Farm agreed to settle the litigation for $250 million because they believe it is in the best interest of all parties to avoid protracted litigation and appeals that could last several more years. Part of the settlement will include recitals that State Farm denies liability, considers the claims to be without merit, considers that it is settling under the unjust enrichment claim and that the settlement itself was made simply to bring an end to the litigation. When I heard about the settlement, I immediately felt sick to my stomach. I could have swallowed heavy and lived with it to bring this to an end, but hearing that State Farm gets to deny liability and consider the claims without merit after years of litigation will never sit right with me. This all started because they attempted to shortchange their own insureds, going so far as to be accused and sued for basically buying a judge to get their way while claiming to be a “good neighbor.” At the very least, I think the Court should force State Farm to stop using “good neighbor” as a selling tool. Anyone who conducts themselves in such a manner is not someone I would consider a good neighbor. Now, we must think about where we go from here. Do we just give up and accept that everything is for sale, or do we dig even deeper and vow to never let something like this happen ever again? I say let’s make sure it doesn’t happen ever again! How do we do that? Well, it happens that I have been running a Hot Line for several years, so I can speak a bit about what I have seen in the past in terms of what effect something like this might have on the industry. Interestingly, only a few days after the settlement was announced, the Hot Line rang with a member complaining about an insurer pushing used parts. According to the caller, these parts were “garbage.” Guess the insurer that was pushing these parts.

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The caller informed me that he was unwilling to accept the used parts that were being suggested but had voluntarily offered to try aftermarket parts as an alternative as long as he could use his chosen vendor. However, when he made the offer, it was like he had said a bad word. The representative from the insurance company had a fit and said, “No aftermarket parts!” The shop owner informed me that it was obvious that the appraiser had been instructed to stay away from aftermarket parts at all costs. That tells me a lot. There was no way the insurance appraiser wanted to discuss the possibility of using aftermarket parts on a job his company was paying for. That tells me that even though State Farm got around the $1 billion judgment they were facing, more good may have come from the case than one might think. Has anyone ever heard of an insurer

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by CHARLES BRYANT

running away from a suggestion of using aftermarket parts? Well, this one did. What the collision industry needs to do now is keep that ball rolling. Frankly, I think this one was a little too close for comfort! It is a shame that our system would allow anyone to drag out this type of litigation for years and years and then allow such a ridiculous settlement to take place. The important thing that the collision industry should take away from this case is that we should not allow this to take the wind out of our sails. Instead, this should be a reason to fight even harder to never let something like this happen ever again. Every time any insurer mentions the use of inferior aftermarket parts, show them a copy of this settlement. Use this as a tool rather than allow it to get you down and cause you to give up. I have fought issues like this for a large part of my adult life, and even this will not stop my ultimate goal of preventing this wrongful activity. Even as you are reading this message, things are going on in the background to help prevent this type of improper behavior. Stay tuned! NJA

NEW MEMBERS Park Avenue Auto Body South Hackensack Freehold Collision Freehold New Jersey Automotive | October 2018 | 21

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THE FOUNDATION OF OUR BUSINESS SUCCESS IS YOUR LOYALTY.

OUR SUCCESS IN BUSINESS COMES FROM OUR RELATIONSHIP WITH LOYAL CUSTOMERS. With years of service and commitment to the BMW brand, we reflect on our past and look to the future, thankful for your loyalty and dedication by allowing us to serve you. We also want to extend our services to new and existing businesses who are looking for something more than just a parts supplier. · · · · ·

We are part of the BMW NA delivery program that delivers to us three additional times per day We have a highly-trained and experienced team of BMW parts advisors Our team of advisors can be counted on to be knowledgeable when you need technical support We update our inventory daily to ensure we stock the most current items to meet your demands All original BMW parts carry a 2-year limited warranty

BMW of Springfield Wholesale Parts Hotline: 800-648-0053 Wholesale Direct: 973-671-9321 Wholesale Fax: 973-467-2185 391 Route 22 East, Springfield, NJ 07081 Orders accepted by phone, fax, and email to speed your delivery and your repairs. Ask about our next-day UPS delivery. Email: wholesaleparts@bmwofspringfieldnj.com or visit us on the web: bmwofspringfieldnj.com

Join our growing list of satisfied customers. Save time, improve profits and keep your customers loyal. * If your order is placed by 10:30am, we will confirm availability and provide you with and ETA for delivery.

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European model shown

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Diagnostically speaking, there is no substitute. Porsche technology. Porsche Genuine Service & Parts. Contact one of these authorized dealers. Town Porsche 105 Grand Avenue Englewood, NJ 201-227-6505 Fax 201-227-6553 town-motorcar.porschedealer.com

Flemington Porsche 213 Route 202/31 Flemington, NJ 800-216-5124 Fax 908-782-9397 flemingtonporsche.com

Porsche Princeton 3333 Route 1 Lawrenceville, NJ 609-945-1500 Fax 609-945-1501 princetonporsche.com

Paul Miller Porsche 3419 Route 46 East Parsippany, NJ 973-227-3000 Fax 973-575-8396 paulmillerporsche.com

Porsche Monmouth 280 Route 36 East West Long Branch, NJ 732-935-7600 Fax 732-935-7602 porschemonmouth.com

Manhattan Motorcars 711 11th Avenue New York, NY 877-661-1586 Fax 646-473-0798 manhattanmotorcarsporsche.com

ÂŠ 2018 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

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14th Annual Lou Scoras Memorial Golf Outing Highlights September 17, 2018 Colonia Country Club Photos by Alana Bonillo and Frank Ingram

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AASP/NJ 14TH ANNUAL LOU SCORAS MEMORIAL GOLF OUTING

AASP/NJ Thanks This Year’s Sponsors: Platinum Sponsors: The Amato Agency, All American Auto Salvage

Silver Sponsor: Auto Body Distributing Co.

Gold Sponsors: Akzo Nobel Coatings, Thomas Greco Publishing / New Jersey Automotive, Cosmo’s Ocean County Auto Wreckers - Fenix Parts

Bronze Sponsors: Flemington Car & Truck Country, United Bank Card Network/ Harbortouch, Hoffman Services, Inc.

Refreshment Carts: Leesville Auto - Cosmo’s Ocean County Auto Wreckers - Fenix Parts Lunch Sponsor: All American Auto Salvage Dinner Sponsor: The Amato Agency Hole in One Sponsor: Maxon Hyundai-Mazda-Buick-GMC Hole Sponsors: Parkway Auto Body, Bloomfield Auto Body, Auto Body Distributing Co., The Amato Agency, NJ Gasoline and C-Store Auto Association (NJGCA), Mike Kaufmann Dealer Group, Walter’s Auto Body, Metropolitan Car-o-liner, Continental Auto Parts, Sherwin-Williams, All American Auto Salvage, Mountain View Auto Body, First Class Auto Glass, L & M Auto Center, Nucar Connection, Flemington Car & Truck Country, Axalta Coating Systems, Bill Flannery Automotive, USI North America Paint Booths, Albert Kemperle, Thomas Greco Publishing/New Jersey Automotive, Lee’s Auto Body, Meadowlands Exposition Center, Maxon Hyundai-Mazda-Buick-GMC, Central Paint, Holmes & McDowell, Elizabeth Truck Center, Anthony’s Auto Body, Mitch Portnoi (Post, Polak, Goodsell & Strauchler), Sal’s Auto Body

Prize Sponsors: Nucar Connection, Cosmo’s Ocean County Auto Wreckers, Sherwin-Williams, The Amato Agency, Maxon HyundaiMazda-Buick-GMC, Axalta Coating Systems, Auto Body Distributing Co., Utica National Insurance Company

Thanks to Randy Scoras and Joe Amato for their consistent hard work and dedication in making the ceremonial dinner memorable, Lee Vetland and the Colonia Country Club for always hosting such a wonderful event and those who donated prizes for the raffle. AASP/NJ appreciates and acknowledges all of our event sponsors, without whom the Outing would not have been possible. We encourage the industry to keep these businesses in mind when purchasing products or looking for services.

26 | New Jersey Automotive | October 2018

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CONGRATULATIONS TO THIS YEARâ&#x20AC;&#x2122;S WINNERS! First Place: Ben Morgan, Al Taylor, Tony Perez, Brad Decker

Third Place: Bill Flannery, Tom Collins, Bill Laud, Bill Paulaukas

Second Place: Rod Cameron, Mike Padula, Joe Lubischer, William Hutchinson

Longest Drive: Mike Padula Closest to the Pin: Joe Lubischer

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Audi dealers strive to make you an Au

• Audi dealers oﬀer an expanded inventory of sheet metal, bumper covers and suspension items that will reduce your cycle time. • Audi dealers can order non-stocked parts on Friday and have them available on Saturday to help speed your repairs. • Audi Genuine Parts carry a limited 12-month warranty* to help ensure quality and reliability from your repairs.

Installing Audi Genuine Parts from an Audi dealer is priceless to your reputation and your custom Flemington Audi 213 Route 202/31 Flemington, NJ 08822 Toll Free: 877-657-2787 Fax: 908.782.1795 email: rmuir@flemington.com www.NJPARTS.com

30 | New Jersey Automotive | October 2018

Classic Audi 655 North Macquesten Pky. Mount Vernon, NY 10552 914.663.2870 Fax: 914.663.2878 email: parts@westchesteraudi.com www.westchesteraudi.com

Paul Miller Audi 179 Route 46 East Parsippany, NJ 07054 Toll Free: 800.35.MILLER Parts Direct: 973.575.7793 Fax: 973.575.5911 www.paulmiller.com

DCH Millburn Audi 2211 Millburn Ave Maplewood, NJ 07040 Toll Free: 800.553.9250 Direct: 973.762.0262 Fax: 973-762-2381 www.millburnaudi.com

Audi Brooklyn 211 63rd Street Brooklyn, NY 11220 Phone: 718.492.6400 Fax: 718.492.8899 rmerchant@audibrooklyn.com www.audibrooklyn.com

NJA1018.qxp_NEW JERSEY AUTOMOTIVE 10/1/18 10:50 AM Page 31

Audi Genuine Parts fan.

Are insurance adjusters recommending lower cost substitutions when repairing your customer’s Audi?

customer’s peace of mind. Order Audi Genuine Parts from these select dealers. Bell Audi 782 Route 1 Edison, NJ 08817 732.396.9360 Fax: 732.396.9090 www.bellaudi.com

Town Motors Audi 400 South Dean Street Englewood, NJ 07631 201.227.6506/6536 Fax: 201.541.0314 www.townmotors.com

Audi Eatontown 95 Route 36 Eatontown, NJ 07740 732.389.1000 Fax: 732.483.8455 www.eatontownaudi.com

Cherry Hill Audi 2261 Marlton Pike West Cherry Hill, NJ 08002 Wholesale: 856.665.5660 Fax: 856-773-4077 email: parts@cherryhillimports.com www.cherryhillaudi.com

Jack Daniels Audi of Upper Saddle River

243 Route 17 Upper Saddle River, NJ 07458 201.252.1500 Fax: 201.254.1552 email: jmarcella@jackdanielsmotors.com www.jackdanielsmotors.com

New Jersey Automotive | October 2018 | 31

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LOCAL NEWS

Earns Official Certification & Prestigious Top Automaker Recognition

Parkway Auto Body in Nutley has been officially certified by Assured Performance, a nonprofit consumer advocacy organization, for maintaining the right tools, equipment, training and facilities necessary to repair participating automaker brand vehicles according to the manufacturers’ specifications. In achieving their certification, Parkway Auto Body is now an integral part of the most advanced repair-capable and efficient auto body repair network in the world. Adding to their credentials, Parkway Auto Body is officially recognized by Assured Performance, FCA, Nissan, Infiniti, Hyundai and Kia. To become certified and officially recognized by the various automakers, Parkway Auto Body passed the rigorous certification process essential to help ensure a proper and safe repair of the new generation of advanced vehicles. Less than five percent of body shops across the nation are able to meet these stringent requirements. “Our business has been built on a foundation of excellence and ethical business practices,” comments Glenn Villacari, owner of Parkway Auto Body and past president of AASP/NJ. “We strive to provide the highest-

quality repair for our customers. Our state-of-the-art facility and certified technicians give us the ability to achieve this certified status.” The certification criteria are based on auto manufacturer requirements. These are critical to ensure vehicle fit, finish, durability, value and safety following an accident. As new-model vehicles that use lightweight highstrength materials and advanced technology are introduced, a proper repair according to manufacturer specifications is vitally important to ensure passenger safety and proper performance. Auto manufacturers want to ensure that consumers have the option of certified collision repair wherever they live, work or travel. “Consumers need the confidence and peace of mind to know their vehicle is being repaired by a shop that has what it takes to ensure vehicle safety, and Parkway Auto Body is officially a Collision Care Provider,” says Scott Biggs, CEO of Assured Performance Collision Care. “They represent the standard by which all other body shops are measured.” NJA

WE KNOW WHAT YOU’RE THINKING. YOU WANT TO KNOW IF THE PART’S IN STOCK , HOW MUCH IT COSTS, AND WHEN IT’S GONNA GET THERE. We get it. You want the best part for a Toyota, but you’ve got to know when and how much. Well, now you can. In addition to tools that can help you find and order the right VIN-based parts, now you can see if it’s in stock, schedule the delivery, even see your shop’s net price from your participating Toyota Dealer.* Now you’re thinking: “Cool!”

ToyotaPartsAndService.com

For Toyota Genuine Parts please call this authorized local Toyota Dealer:

Glen Toyota 23-07 Maple Ave, Fair Lawn, NJ 07410 Toll Free: 800-444-1959 Direct: 201-791-1133 Fax: 201-703-5652 parts@glentoyota.com www.glentoyota.com

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OEM Parts Obliterate Aftermarket in Latest Todd Tracy Crash Test NATIONAL NEWS

Texas-based attorney Todd Tracy, known for his $42 million legal victory against John Eagle Collision in Dallas and his subsequent Honda Fit crash tests, has taken his fight against the use of unsafe aftermarket replacement parts to a new level. On September 15 during the 2018 Texas Auto Body Trade Show in Fort Worth, Tracy, the Auto Body Association of Texas (ABAT), the Houston Auto Body Association (HABA) and New Jersey-based shop owner Jerry McNee (Ultimate Collision Repair; Edison) unveiled the results of a new crash test of a 2010 Honda Fit that was repaired according to OEM procedures using OEM parts. Tracy had the same parts replaced with OEM as the parts he had replaced with aftermarket (or, in his words, “imitation”) versions in his previous crash testing. The crash test results revealed that the genuine parts performed exactly as intended to ensure passenger safety, while the previously crashed aftermarket partsinstalled vehicle produced results that Tracy called “total and massive destruction” in critical areas. Results of the latest crash test are available at https://goo.gl/epEdFh. “Most professional repairers know that aftermarket parts are not the same as OEM parts,” comments

36 | New Jersey Automotive | October 2018

Larry Cernosek (Houston Auto Body Association), John Kopriva (Houston Auto Body Association), Todd Tracy, Kevin Jordan (Burl's Collision Center), Burl Richards (Auto Body Association of Texas/Burl’s Collision Center), Jerry McNee (Ultimate Collision Repair), Donald “Trip” Springer (Burl’s Collision Center)

McNee, who helped finance this most recent crash test performance at KARCO Engineering in California. “However, insurers are willing to twist, turn and use the position statements incorrectly. They make comments like, ‘It’s just a fender,’ ‘It’s in their policy’ and ‘LKQ parts are the same.’ They’re dictating what they’re paying for to unjustly enrich themselves, but numbers and test results don’t lie. This OEM-repaired car fared exactly like the undamaged Honda Fit. When there is a 400-800 percent difference in the results between the OEMrepaired car, the aftermarket-repaired car and the improperly repaired car, it’s staggering. This could be the difference between broken bones, permanent injuries, life or death – or, in the Honda Fit case, people trapped helplessly while their vehicle is on fire. Mr. Insurance Company, please tell me how these parts are the same and ‘like kind and quality.’ Show me the proof! Would you put your kids in an improperly repaired car? Do you feel

lucky? Your odds are 400-800 percent.” In addition to McNee, Burl’s Collision Center and HABA, financial contributors to the latest crash test include Dominic and Mario Martino of Gold Coast Auto Body in Chicago and John Mosley of Clinton Body Shop in Mississippi. The support of these facilities shows that the push to bring scientific clarity to the aftermarket parts issue is a nationwide collaborative effort. Never one to mince words, Tracy offered some powerful food for thought during his presentation in Texas. “By dictating improper vehicle repairs for decades, insurance companies have killed thousands of customers who were driving around in time bombs…Your industry has to work together with politicians and state agencies so that insurance companies stop jeopardizing family safety.” NJA

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Repairer Driven Education Set for SEMA 2018

NATIONAL NEWS by Alana Bonillo and Joel Gausten

In late October, automotive professionals from around the world will hit the Las Vegas Convention Center for the 2018 SEMA Show. Although the annual four-day event will officially begin on October 30, the Convention Center doors will open a day early for the launch of the 2018 Repairer Driven Education (RDE) Series. Once again presented by the Society of Collision Repair Specialists (SCRS), this year’s RDE schedule includes dozens of seminars and programs designed to provide SEMA attendees with the knowledge and training they need to thrive as business owners and automotive repair professionals. In addition to enlisting the expertise of several past participants, this year’s RDE slate boasts a slew of firsttime presenters. “It’s important to make sure we continue to reinvent the content as well as bring on new faces so we constantly present new thoughts and new ideas for attendees,” explains SCRS Executive Director Aaron Schulenburg. “This keeps things fresh and adds value to their experience year after year.” John Shewbridge of Hunter Engineering Company (“The Importance of ADAS System Resets When Performing Wheel Alignments during the Collision Repair Process”), David Willett of Intrepid Direct (“How to Protect Your Business When Facing Increased Complexity & Liability”), David Smith of Auto Damage Experts (“Why You Should Embrace Post-Repair Inspections”) and veteran repairer Wade Ebert (“More than Just a Hand Shake: The Professional Administrative [Legal] Documents You Really Need to Operate a Successful Shop”) are just a few of the many industry experts making their RDE debut this October. New faces to the RDE experience also include AirPro Diagnostics representatives Michael Quinn (senior vice president of business development) and Chuck Olsen (executive director), who will jointly lead the panel discussion “Understanding Shop Liability in This New Era of Diagnostics, Calibrations & Programming” on October 30. The interactive two-hour event will be a continuation of the successful presentation they held at the NORTHEAST® Automotive Services Show earlier this year in New Jersey.

38 | New Jersey Automotive | October 2018

The panel will feature representatives from shops, insurers, OEMS, scan tool providers and the legal community (including Texas-based attorney Todd Tracy). The already exciting RDE schedule will provide even greater value this year thanks to the debut of the IDEAS Collide Showcase, a two-hour session set for the final day of SEMA on November 2 that will focus on thoughtprovoking and innovative ideas and solutions. The event will feature 10 fast-paced presentations designed to stimulate thought, innovation and resolution of business challenges with brash, outspoken and thought-provoking concepts from thought leaders both in and out of the industry. “The RDE Series was built to create practical, tangible solutions to collision repairers to give them direct solutions to use to help them be more successful in their businesses,” Schulenburg says. “[IDEAS] is about exploring much bigger thinking. Looking outside the box. Taking dreamers and their passion for change and new thinking and putting it on a stage and using that as a way to inspire others to rethink the possible.” For first-time RDE attendees, Schulenburg recommends registering for the Full Series Pass, which will provide a cost savings and the greatest flexibility and access to as many educational programs as possible. He also recommends arriving in Las Vegas with a solid game plan. “Don’t wing it. It’s easy to get distracted, because there is so much cool stuff going on. Use the SEMA app, check out semashow.com/scrs and plan out what your week will look like. Come early, stay late, make sure you get it all and make that investment worthwhile.” Other SEMA-related collision industry events include a full schedule of I-CAR classes (available at semashow.com/category/tags/i-car), the Collision Industry Conference (CIC) on October 30 and the RDE Sky Villa After-Party on November 1. For the complete SEMA Repairer Driven Education schedule (plus information on how to register), visit semashow.com/scrs. More information on the Society of Collision Repair Specialists is available at scrs.com. NJA

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Flemington Volkswagen 213 ROUTE 202/31 FLEMINGTON, NJ 08822 TOLL FREE: 877-657-2787 FAX: 908-782-1795 rmuir@flemington.com www.NJPARTS.com

Paul Miller VW of Bernardsville 118 MORRISTOWN ROAD BERNARDSVILLE, NJ 07924 TOLL FREE: 877-318-6557 LOCAL: 908-766-1600 FAX: 908-766-6171 www.paulmillervw.com

Douglas Motors 491 MORRIS AVE. SUMMIT, NJ 07901 PHONE: 908-277-1100 FAX: 908-273-6196 TOLL FREE: 800-672-1172 www.douglasvw.com

DCH Volkswagen of Freehold 4360 ROUTE 9 FREEHOLD, NJ 07728 PHONE: 732-810-7903 FAX: 732-637-8297 www.dchvwoffreehold.com email: dfilipe@dchusa.com

email: douglasparts@douglasautonet.com

Linden Volkswagen 900 EAST ELIZABETH AVE. LINDEN, NJ 07036 TOLL FREE: 800-343-5116 FAX:908-486-4232 www.lindenvw.com GeorgeP@lindenvw.com

Trend Motors 221 Route 46 West Rockaway, NJ 07866 888-267-2821 FAX: 973-625-4985 www.trendmotors.com email:dreinacher@trendmotors.com

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IF OFFERING ONLY ORIGINAL MINI PARTS IS A CRIME, THEN YEAH, WE’RE GUILTY. At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers. MINI of Mt. Laurel 1311 Rt. 73 Mt. Laurel, NJ 08054 856-778-3000 Fax: 856-813-4622 MINIOFMTLAUREL.COM FACEBOOK.COM/MINIOFMTLAUREL

MINI of Manhattan 793 11th Avenue at 55th Street New York, NY 10019 212-246-7375 Fax: 212-315-9560 MININYC.COM FACEBOOK.COM/MINIOFMANHATTAN

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NATIONAL NEWS

by Joel Gausten

“We don’t want anybody negatively impacted because we can’t provide the training."

Ends Road to Gold, Restructures Programs

- Nick Notte, I-CAR

Following a nearly five-year comprehensive process of gathering and applying industry insights and feedback about its education and recognition programs, I-CAR has announced a variety of revisions to its curriculum and standards that it plans to implement in the first quarter of 2019. Gold Class will now be recognized when shops train 100 percent of structural role technicians and 50 percent of all other roles to ProLevel 2 and continue to train those repairers annually to Platinum requirements (collision repair only). Additionally, technicians will complete annual Vehicle Technology-Specific Training courses, and electrical/ diagnostic and mechanical theory courses will be completed at the shop level. Perhaps most significantly, the I-CAR revamp will also include discontinuing the Road to Gold program. A transition period over the course of 2019 will be available for all shops that are Gold Class at the end of 2018. I-CAR plans to work closely with each and every one of its 7,200 Road to Gold and Gold Class shops to guide them through the change.

42 | New Jersey Automotive | October 2018

Shops new to I-CAR in 2019 and beyond will need to achieve the minimum ProLevel 2 with the 100 percent/50 percent trained technician scaling for their shop. A detailed transition plan will be announced before SEMA 2018. Nick Notte, I-CAR senior vice president of sales and marketing, further explained the organization’s decision to conclude Road to Road during an August 22 webinar hosted by the Society of Collision Repair Specialists (SCRS).

“Road to Gold was not a destination; Road to Gold was a means to get to I-CAR Gold Class. Road to Gold was a 12-month journey to get to Gold Class. There are shops that have been Road to Gold shops for multiple years.” Notte added that it is “extremely important” for Road to Gold shops to get to Gold status by the end of this year. “If you are Gold Class by the end of 2018, you’ll be grandfathered in as a Gold Class shop even though you’re not Gold Class to ProLevel2. What you need to do as a grandfathered shop is keep training.” I-CAR may make exceptions in

situations where a requested I-CAR class is canceled due to lack of attendance (an issue most common in rural areas). “We don’t want anybody negatively impacted because we can’t provide the training,” Notte said. I-CAR’s upcoming advancements follow last year’s rollout of the In-Shop Knowledge Assessment program, which fosters direct dialogue between I-CAR representatives and shop technicians to determine readiness for ProLevel 1. “We actually boil down a three- or four-hour live I-CAR class into a 17minute conversation. In that time, we cover all of the really salient points of that training. If the technician knows that information, we give them credit for it. They don’t have to take that three or four-hour course.” Grandfathered Gold Class shops will have 12 months following the Assessment to reach ProLevel 2 under I-CAR’s new requirements. The SCRS webinar with Nick Notte is available at scrs.com. Additional details regarding other upcoming I-CAR enhancements are available at i-cartraintogain.com. NJA

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2329 RT 22 WEST, UNION, NJ 07083 New Jersey Automotive | October 2018 | 43

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FEATURE by Joel Gausten

Part Two As a continuation of the discussion featured in last month’s New Jersey Automotive cover story, we sit down with Bill Stage, director of delivery for I-CAR, and Brandon Eckenrode, director of development for the Collision Repair Education Foundation (CREF), to discuss some of their organizations’ efforts to grow the automotive employee base. New Jersey Automotive: Bill, how does I-CAR’s current Official Training Site program help foster the development of automotive repair skills at the vocational school level? What is the program’s current footprint in New Jersey?

Bill Stage: The program is in its second year, and it’s going really well. We have just over 260 Official Training Sites under contract, and we’re utilizing a little over 300 around the country. Those sites are not all schools; some of the schools – particularly high schools – were difficult to get open to the public. About 75 to 80 percent of the sites are schools right now. We currently have four Official Training Sites in New Jersey, and three of them are schools. Throughout the country, we provide all of our live courses. This year, there are 22 of those courses offered at those fixed training sites. With the new Professional Development Program that comes out in the first quarter of 2019, that

44 | New Jersey Automotive | October 2018

Bill Stage, I-CAR

number of live courses will go down somewhat, but we’re still going to need those sites to provide live I-CAR courses locally to the industry. Any school that enters into an agreement with us to become an Official I-CAR Training Site gets the curriculum for free, and that’s a $1,100 annual value. They also receive all their student ‘starts,’ which is $50 per student. They receive all of their student ‘grad’ fees covered, and that’s $100 per student. We are also working on marketing programs by the beginning of next year that will promote the entire network of Official Training Sites. NJA: Brandon, for those who may be unaware, what are the CREF Makeover Grants? What are some ways they have assisted vocational schools nationwide? How can school programs apply for these Grants? Brandon Eckenrode: The Makeover Grant is an opportunity for a school to apply and provide us with a profile of

Brandon Eckenrode, CREF

the collision program and what they are currently facing – issues such as budget, student count and tools/equipment – and where they need assistance from the industry to become better. When we are approached by companies with donations, we reach out to our Makeover applicant schools first with the opportunity to receive these donations in addition to providing monetary grants to these schools to obtain items for their program. Schools have from January to May to complete the grant application, and these applications are reviewed by a volunteer group of industry members. We announce grants to these schools during our industry reception at SEMA and continue to support these programs throughout the school year. More information is available at collisioneducationfoundation.org/ school-grant-opportunities. NJA: CREF hosts Transportation Career Days across the country. How have these events fostered

NJA1018.qxp_NEW JERSEY AUTOMOTIVE 10/1/18 10:51 AM Page 45

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FEATURE

greater communication between vocational students and potential employers?

BE: These events bring together local students and local/national employers from many different segments – collision, auto service, mechanical, diesel, etcetera. Students get to meet actual employers, network, gather business cards, see product demonstrations, take part in mock interviews and more. I believe we need to see double to triple the amount of employers participating in these events, as there are hundreds of students attending each event and we understand that businesses are facing an aging workforce and the need for entry-level staff. We actually have a Career Fair taking place at the College of Automotive & Diesel Technology in Jamaica, NY on November 27. It’s the first time we’re bringing this event to New York. We will be inviting schools from a several-hour radius to attend. It would be great for that local area to have as much support from companies as possible. Sponsorship opportunities are also available; interested parties can contact me at brandon.eckenrode@edfoundation.org.

NJA: Based on your experience, what can the independent shop side of the industry do more of to inspire those leaving school to pursue collision repair as a career?

BS: Get involved with a local technical school that has auto collision repair. They are always looking for qualified Advisory Board members. There are thousands of shops across the country, but there are usually fewer

46 | New Jersey Automotive | October 2018

than 10 people on those Advisory Boards. If you get on that Board, you can direct the local school to produce the kind of individuals you will be willing to hire right out of the school. If you buy a Big Mac anywhere in the country, it’s a Big Mac. We’re trying to do the same thing with the schools. If they follow our curriculum, they can easily produce – in a typical two-year program – an entry-level technician who is non-structural or refinish. With the current program, students actually graduate with a Platinum certificate. It’s the same Platinum certificate that a technician in the industry can earn. That Platinum certificate has value for a Gold Class operation. If a shop loses a nonstructural tech, they can actually hire a student who has that and fulfill their Gold Class requirement. BE: The biggest opportunity is getting directly involved with the school, the program, the instructors, the students and the administration. Participating with the schools’ collision Advisory Boards and talking to the administration about the industry’s needs is a great start. Also, they can help these collision programs look like professional learning environments through things like sponsoring new student uniforms for the students, providing a new coat of paint on the walls/floor, helping to coordinate tool/equipment/supply donations, etcetera. NJA: One of the biggest hurdles to getting new recruits in the automotive industry is convincing parents and guidance counselors that this is a strong career choice. How would you answer a parent or counselor if they asked you why a

young person should consider this industry? BE: Students in this field can get a technical degree cheaper than a traditional four-year degree. This degree comes with better job prospects after school [with less student debt] and the ability to increase pay quickly. The demand is high for entry-level staff due to the aging workforce.

BS: When shops get involved with the local school Advisory Board, they should touch base with guidance counselors as well. That’s a paradigm we need to shift, because those counselors have exposure to students and parents. We’ve got to paint a good picture of what this industry can offer. A lot of students can use their hands better than their brains, and this is the kind of industry that rewards that. They need to have the smarts, but this industry offers the rewards of repairing and returning things back to their original look and safety features. Most importantly, one of the things that parents don’t seem to realize is the potential income for the students. With the way the industry is structured, new techs start kind of low, but they move really fast. Some of the painters and body techs make over $100,000 a year. It’s based on your skills and your speed. You can make a very comfortable living. Also, most of these kids come out of school with no debt. There are numerous jobs in this industry. You don’t have to be the person fixing that dent. You can be the person ordering parts, delivering paint or managing a group of people. There are a lot of opportunities out there. NJA

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Unsurpassed Quality. Genuine Hyundai Parts. HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer. MAXON HYUNDAI 2329 ROUTE 22 WEST UNION, NJ 07083 TOLL FREE: 800-964-7281 FAX: 908-851-5631

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48 | New Jersey Automotive | October 2018

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PHONE: 732-495-7900 FAX: 732-495-7904 E-MAIL: bill@rae1.com www.raeservice.com VISIT US ON FACEBOOK www.facebook.com/ReliableAutomotiveEquipment New Jersey Automotive | October 2018 | 49

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NATIONAL FEATURE by Tom Slear

Full Autonomy, Car Sharing, Electric Vehicles:

Where Do They Leave Independent Shops?

At Tesla’s Annual Shareholder announced Meeting in June, that the CEO company Elon Musk would enter the collision repair business directly. His plan called for adding body shops to 10 existing Tesla service centers throughout the country. Tesla’s plans to go where no other car manufacturer has gone before – and doesn’t plan to go at any time in the foreseeable future – comes as no surprise. Musk beats to a different drum. He was born and raised in South African but he is Silicon Valleybred. He was a billionaire – from PayPal, primarily – before he became the lead investor in the company that tapped the latest battery technology and created the first practical electricpowered car. Fail Fast Silicon Valley has always had a much – much – different mindset than Detroit. The point was made vividly clear a few years ago by a meeting between Ford and Google to discuss a deal related to the latter’s autonomous vehicle technology. Ford CEO Mark Fields and his underlings arrived at Google’s California headquarters in a convoy of Lincoln Navigators. Their entrance had all the

50 | New Jersey Automotive | October 2018

subtlety of a Trump tweet. On the other hand, Sergey Brin, a Google cofounder and one of the top dozen richest men in the world, typically rides a bike to work. “Tesla is doing what a technology company does,” says Sean Carey, a Chicago-based consultant with over 30 years of experience in the automotive industry. “They fail fast, learn from their failures and go again. The fact that Tesla is doing it to brick and mortar shouldn’t surprise anyone.” After Musk became CEO of Tesla, the rest of the general public discovered what those in Silicon Valley had known for years. He can be prickly, and he says things that don’t always check out. A month after he announced Tesla’s body shop initiative, he committed to cover the bill for any household in Flint, MI to clean water contaminated above FDA levels. “No kidding,” Musk insisted. Nothing has happened since. Musk’s peculiarities aside, Tesla’s move into the collision industry begs the question of whether traditional car manufacturers will follow suit. In his recent book Autonomy, The Quest to Build the Driverless Car – And How It Will Reshape the World,

former General Motors executive Lawrence Burns predicts a mobility revolution that will blow up the 100year-old model of nearly every adult owning a vehicle powered by an internal combustion engine and 30,000 highway deaths a year. Instead of buying cars, consumers will rent transportation and thousands more of them will survive. Underpinning this radical change, Burns writes, are car sharing, electric vehicles and full autonomy.

The Future Is Here All three exist today. What started in 1999 with Zipcar’s innovative take on the rental car business has expanded worldwide with Uber and Lyft’s attack on the taxi business. In the process, car sharing has embedded itself among urban residents and is quickly spreading to suburbia and even rural areas. It’s cheap, convenient and reliable. Despite Tesla’s rocky production performance to date, electric vehicles are gaining broad appeal. Electric cars lost the automotive sweepstakes to gas-powered ones early in the previous century because most Americans had better access to gas than electricity at the time. By all other considerations, electricity has always

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been a superior power supply for vehicles. Electric cars accelerate faster and produce less noise and pollution. With fewer moving parts, they require less maintenance. And lithium-ion batteries have increased the range between charges to 300 miles or more, comparable to a full tank of gas. Fully autonomous vehicles – that is to say, cars with no steering wheels or brake pedals – are nearer than you might think. Detroit has come a long way since rumbling up to Google’s front door like a battalion of tanks. Early this year, GM petitioned the National Highway Traffic Safety Administration for approval to deploy its brake-pedal-and-steering-wheelfree Cruise AV in 2019. In his book, Burns writes about a meeting between Google and OEM executives in Detroit where the Google reps bragged about their autonomous technology. Over 100,000 miles on California roads completely free of human control, they said. The executives were shocked – not by that startling accomplishment, but by the risk. Without even asking about the safety precautions Google had followed, which were extensive, the executives labeled the undertaking morally reprehensible. Those days are long gone. Now, you would be hard-pressed to name even one OEM not intricately tied to autonomous technology by either funding research at a company they bought or doing it in-house, or both. Combine all three of the requirements Burns cited, and you have a public that pays for mobility rather than cars. Transportation is provided by fleet-owned, autonomous, on-demand vehicles at a fraction of the price it costs to own a car. No more paying the tab for a vehicle that spends 90 percent of its useful life idle in driveways and parking lots. No insurance bills, no repair bills and – given that autonomous technology will drive cars smarter than humans – far fewer fatal accidents (or accidents of any kind, for that matter). The safety, convenience and cost savings of car sharing in energy efficient, autonomous vehicles will be too appealing to resist.

But does all of this point to the Tesla model of collision repair? Perhaps.

Inescapable Liability One school of thought is that each fleet of autonomous cars, whether independent or owned by OEMs, will have its own body shops. The risk of trusting outsiders to repair what are essentially four-wheel pods mounted with sensors, computers, batteries and seats will be too much. The manufacturer’s software drives the

car, making liability for a faulty repair almost inescapable. The only way to ensure quality is to bring repairs inhouse. Yet another school of thought is that owning shops is a step too far for OEMs. That’s not their craft any more than it was Allstate’s when it bought Sterling Collision Centers in 2001 (and sold it in 2014). Besides, car sharing in the form that Burns envisions is years away from going mainstream. Still, as John Eck, GM’s collision manager for customer care and

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NATIONAL FEATURE aftersales, points out, the OEMs and collision repairers in the coming years must deal with vehicles that aren’t fully autonomous but super complex nevertheless. “Look at the 2018 Buick Regal,” Eck says. “It has a pedestrianactuated hood, a camera behind the windshield and bumper sensors. The repair levels required today don’t necessarily correspond with what’s necessary to fix today’s vehicles. We need to push training levels up to handle the technology.”

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Enlightened Market The method won’t be to take over shops, but to have a network, which GM launched earlier this year, of certified shops that enforces strict compliance of the manufacturer’s training standards and repair procedures. Meanwhile, GM will do more than ever before to inform its car owners about shops in their areas that have undergone a vetting process. Some might call that steering. Eck calls it customer service. Either way, certified shops will be the lodestars of collision repair, attached at the hip to the OEMs more firmly than ever. Carey, the consultant, agrees that OEMs will push hard to up repairers’ game but stop short of taking them over. He also thinks insurers will get proper-repair religion. “It won’t work any longer to say, ‘We didn’t repair the vehicle, so we’re not responsible,’” he says. “The technology of these cars will force an enlightened repair market, more like what it should be if you decided to start over and do it right. There will be a lot more collaboration as opposed to one side trying to beat the other.” Maybe this enlightenment will continue to evolve as mainstream technology moves from driver assistance to autonomous driving and independent body shops hold their place in the repair market. Then again, day by day, the OEMs are becoming more like Silicon Valley and less like Detroit. Musk might get proven correct after all. NJA

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WHAT SAY YOU?

What Are Your Thoughts on Tesla Announcing They Will Open Their Own Repair Shops?

“More power to them if they can make a living at it. We don’t work on Tesla, so it doesn’t really affect us.”

WASHINGTON

LYNDHURST

HOWELL

“They are monopolizing their own car brand and taking the competition right out of it. First, they promoted shops to get certified, and then they turn around and say they want to open their own shops. I’m sure the shop owner who invested $100,000 or more to get certified will not be happy to hear that they are opening their own shops.”

“As a Tesla-certified shop, we have had problems with getting parts. It’s possible they have been stockpiling for their own use making it difficult for nonTesla shops and leaving the customer no choice but to go to Tesla’s shop rather than a Tesla-certified body shop.”

CAMDEN

“Anybody who opens a shop will have challenges. I don’t think it will change anything here.”

WILDWOOD

54 | New Jersey Automotive | October 2018

“That brand [Tesla] seems to control everything. Even if someone needs a clip or anything, they question it and make sure they are in control of the whole thing. Why do the certification if they won’t even sell the shop parts? It’s weird.”

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ARANJ 2018 Officers

President Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 aceautonj@comcast.net

1st Vice President Ian Szoboszlay Ocean County Auto (732) 349-0332 ian@cosmosautoparts.com 2nd Vice President Darryl Carmen Lentini Auto Salvage (908) 782-6838 darryl@las-parts.com 3rd Vice President Mike Ronayne Tilghmans Auto Parts (609) 723-7469 tilghmans@snip.net

Past President Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 dirkesauto@gmail.com Executive Director Brian Snyder Auto Recyclers of NJ (609) 714-2339 brian@aranj.org

ARANJ 2018 Board of Directors David Yeager EL & M Auto (609) 561-2266 elandmauto@aol.com

Ed Silipena American II Autos (609) 965-6700 esilipena@yahoo.com

Norm Vachon Port Murray Auto (908) 689-3152 portmurrayauto@yahoo.com Dylan Rinkens East Brunswick Auto (732) 254-6501 ebautonj@comcast.net

ARANJ

The Automotive Recyclers Association of New Jersey

Wharton Insurance Briefs

I read an article regarding workers’ compensation wherein an employee was injured while using machinery in the course of his duties. Apparently, the guard on this machine was removed in order for it to move faster and allow larger pieces of material to be processed. An employee subsequently lost his hand while operating that machine. The employee then sued the employer, claiming that the loss of his hand was the result of the guard being removed. The employee also claimed that the employer instructed the employees to work knowing that the guard was not there. It is important to know that Part Two – Employers’ Liability Insurance excludes bodily injury caused by any “intentional” wrong act committed by the employer or the employees. As a result, the insurance carrier denied to defend or pay any damages. The moral of the story is to make sure you are operating within the OSHA guidelines and regulations. Please note that all medical bills and indemnity were paid by the insurance carrier under Part One of the workers’ compensation policy As always, please contact me with any questions.

Mario DeFilippis, AAI Vice President 800-221-0003 (ext. 1320) 908-513-8588 (cell) mdefilippis@whartoninsurance.com

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