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P.O. Box 734
Neptune, NJ 07753
EXECUTIVE DIRECTOR
Charles Bryant 732-922-8909 / setlit4u@msn.com
2023-2025 OFFICERS
PRESIDENT
Ken Miller, 821 Collision, LLC (973) 949-3733 / kmiller@821collision.com
COLLISION CHAIRMAN/ PAST PRESIDENT ATTENDING
Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net
MECHANICAL CHAIRMAN
Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com
TREASURER
Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com
SECRETARY
Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com
BOARD
Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dnmautobody.com
Brad Crawford, Livingston Collision, Inc. 973-992-5274 / livingston.collision@gmail.com
Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com
Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com
Danielle Molina, 821 Collision (973) 949-3733 / dmolina@821collision.com
Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com
Anthony Trama 973-818-9739 / anthonytrama@aol.com
BOARD ALLIED
Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com
Mike Kaufmann, Mike Kaufmann Dealer Group 973-332-7014 / mkaufmann@adps.com
24 Albert Kemperle Inc. Touts Training to Support Collision Industry by Chasidy Rae Sisk
STORY
Loud & Clear: Inside AASP/NJ’s Consumer Protection Initiative by Alana Quartuccio
PRESIDENT/PUBLISHER
Thomas Greco / thomas@grecopublishing.com
VICE PRESIDENT/SALES DIRECTOR
Alicia Figurelli / alicia@grecopublishing.com
EDITORIAL DIRECTOR
Alana Quartuccio / alana@grecopublishing.com
SENIOR CONTRIBUTING EDITOR
Chasidy Rae Sisk / chasidy@grecopublishing.com
OFFICE MANAGER
Donna Greco / donna@grecopublishing.com
PRODUCTION COORDINATOR
Joe Greco / joe@grecopublishing.com
CONTRIBUTING
Greco Publishing, Inc.
Chestnut Street, Suite 202, Nutley, NJ 07110
(973) 667-6922 / FAX: (973) 235-1963 www.grecopublishing.com @grecopublishing
GOLF
Get all the highlights here! Event Coverage by Alana Quartuccio
Wharton Insurance Briefs by Mario DeFilippis
Wes Kearney
Nick Kostakis
Jim Kowalak
Keith Krehel
Joe Lubrano
Michael Lovullo
Jeff McDowell
Sam Mikhail Ron Mucklow
George Petrask
Russ Robson
Jerry Russomano
George Threlfall
Anthony Trama
Cynthia Tursi Lee Vetland
Paul Vigilant
Rich Weber
Brian
Glenn
Heavyweight Boxing
As most of you know, I’ve been writing this column for decades. And every month, it amazes me how the good Lord blesses me with some kind of story to tell. Whether through a memory or a current event or happenstance, I sit here every month and feel truly blessed to be able to do it. Sometimes, people tell me I have a talent for this. I’m not so sure. I was never a writer growing up. I never desired to be a writer, never mind make a living at it. I have never felt the urge to sit down and write. Yet every month, when I’m told I need to come up with a column, I somehow come up with something. I’m not saying they are always good, but they are something. If my math is correct, I am closing in on almost 350 articles. Now that may not sound like much, but try writing 350 articles about yourself! LOL! It ain’t as easy as it sounds! As I said, I am extremely blessed. On that note, here’s my latest adventure…
A couple weeks ago, my son, my brother and I were watching college football after our weekly Saturday dinner. My brother asked about the big dark spot on the TV screen because if there is ANY kind of imperfection on anything (or anyone), my brother Ralph will point it out. I told him that the spot has been showing up on and off for months, but it usually fades away. Of course once I said that, the spot decided to stay on the screen the entire time we were watching.
Being the impulsive idiot I am, I turned to my son and said, “Joe, let’s run to Best Buy and see if they have a replacement.” My son smartly pointed out that it was 8:10pm and the store would close in less than an hour. I told him not to worry. “Secaucus is only 10 minutes away. We’ll be in and out in no time.” He shook his head, and we headed out the door. Ralph asked, “Where you going?”
“To get a new TV!”
Before we left, however, we made sure to measure the area so that we could get the right size. The current TV was 82 inches. The wall behind it was 85 inches. We took off, measuring tape in hand, and headed to Secaucus. It was now 8:15pm.
Cruising along, my son decides to pull into a gas station.
“What the hell are you doing?”
“I’m almost empty.”
“Come on, we’re running out of time. You certainly have enough to travel 20 miles!”
He didn’t want to hear it. Cautious kid, my Joseph. We got back on the road and walked into Best Buy at 8:25pm. We browsed, measured, found one we liked and looked around for a salesman. And we waited. And we waited. Finally, Joe tracked someone down, and we told him what we wanted. “Sorry, we’re all out of that one.” We asked about our second choice. “Out of that one, too.” Third choice. “No, but we can get it to you tomorrow.” No way Mr. Impulsive was waiting 12 hours. We finally found an 85-inch Sony they had in stock for a great price. (Now, before you ask why someone needs a TV that big…I certainly don’t have to explain compensation to repairers, right?) I told the guy we’d take it, but Joe kept asking if I was sure it would fit the TV table. After a while, he had me doubting it. So I called my wife, but quickly decided we were overthinking and told her,
by THOMAS GRECO, PUBLISHER
“Never mind.” We paid for the set and went outside to bring Joe’s SUV to the front. As we watched the Best Buy guys wheel the TV out, Joe and I just looked at each other. There was no way this frigging MASSIVE box was going to fit in the truck. The TV may have been 85 inches diagonally, but this box had to be at least seven by five FEET!
We asked the Best Buy guys what to do. One guy suggested calling someone with a pickup truck. Another suggested an UberXL. A third said they had tried that and it didn’t fit. They all shrugged, walked back into the store and locked the door. It was 9:05pm.
I started calling around. My nephew Mike had a pickup, but he was rushing home to his sick dog. My friend Keith has a pickup, but he was down the shore. My friend Anthony has a van, but he was about a half hour away and wasn’t sure it would fit anyway.
Joe and I were stumped. Here we were, stuck in a parking lot with a monster size TV at 10pm on a Saturday night and nowhere to go. We had to laugh. Then, I had a brainstorm.
I remembered my good friend Al Petracco, a former Mayor of Nutley who owns Petracco & Sons Deli - as well as a van. Maybe I could catch him. Luckily, Al picked up on the first ring. But he was tied up. He said he would leave the keys to the van under the mat. I would just have to come and get it. Thank God for Commissioner Petracco!
I told Joe to stay at the Best Buy (as if he could go anywhere); I would take his SUV back to Nutley and switch with the van. As I was driving home, I realized I needed another measuring to make sure the van was big enough. So I called my wife again. This time, the call kept breaking up. I finally got through and told her to run out the measuring tape when I pulled in the driveway. When I arrived, she came running and asked, “Why do you keep calling me? What are you not telling me? Is Joe in the hospital?!” Yes honey, I need the measuring tape to make sure he fits in the hospital bed.
I drove over to get the van. Thankfully, the doors were big enough. I climbed into it, and everything in my pockets fell out.c I got out, walked back to the SUV and put everything in there. Everything except for my wallet. It had disappeared! SOOOO there I was at 10:30pm on a Saturday night, searching a van I don’t own, crawling around in the middle of a dark street with my phone flashlight and trying to find my wallet. I gave up and started to jump back in the van when I noticed something shiny in the street. It was my wallet! (See? I told you God likes to give me these stories!)
As I pulled into Best Buy, I saw the funniest thing: There was my son, standing alone, behind this GIANT TV in a dark Secaucus parking lot with not a soul in sight.
When he saw me laughing, he said, “Thanks. I could have gotten mugged.”
I said, “Joe, what are you worried about? They may have taken your money, but they certainly weren’t getting this TV. No way it would fit in their Honda Accord!”
We got back to the house and thankfully the TV fit perfectly. Although my back still aches from lifting that mother. Just another day in the life…BLESSED. NJA
So We Have an Initiative –Now What?
An initiative without action is just a statement.
You may have heard that AASP/NJ recently launched the “Collision Repair Consumer Protection Initiative (CRCPI).” (Read more about it on page 28). In just a few weeks, the initiative has sparked conversations with shop owners, customers, legislators and even other state organizations eager to start similar programs. The response so far has been encouraging, and I believe we’re off to a strong start.
But what comes next?
The ultimate goal of the CRCPI is to expose insurers’ unjust reimbursement practices and improper business tactics, as these harm New Jersey policyholders. By bringing these issues to light, we aim to create meaningful change that ensures collision-damaged vehicles are repaired completely, safely and properly for all NJ drivers.
How You Can Help
For Auto Body Shops:
Educate yourself: Understand the laws governing your business and the regulations insurers must follow. This will help you identify when insurers are acting improperly and negatively affecting your customers. Educate your customers: Make your customers aware of the challenges you face with insurer reimbursements and how these practices can affect the quality of repairs. Direct them to resources where they can learn when insurers are violating regulations, such as the Unfair Claims Settlement Practices Act and the New Jersey Department of Banking and Insurance’s (NJ DOBI) FAQ pages for consumers or attorneys.
by KEN MILLER
Join the movement: Support the AASP/NJ CRCPI initiative. Work alongside other shops – whether independent or insurer-referred – to demand fairness from insurance companies.
Engage with legislators: Reach out to local representatives to advocate for legislative changes that will protect your business and your customers.
For Consumers:
File a DOBI complaint: If you experience unfair treatment or an insurer violates the terms of your contract, file a complaint with NJ DOBI. Consumers are the ones in contract with the insurance company, so your complaints carry weight.
Support the CRCPI initiative: Contact your representatives to express concerns about unfair insurance practices. The more voices that speak up, the more likely lawmakers will take action.
The real work begins now.
We’re at a pivotal moment, but the hard work is just starting – and we need your help.
If one of your customers experiences unfair treatment from an insurer or encounters a violation of the Unfair Claims Settlement Practices Act, provide them with a copy of the initiative. Encourage them to file a complaint with NJ’s DOBI and to contact their local legislator to inform them of the insurer’s actions.
If your customer is unsure how to proceed, have them call the AASP/NJ hotline. We’re here to assist them every step of the way.
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Is Anyone Currently Watching the Conduct of Insurance Companies?
Based on what’s currently occurring in New Jersey collision shops, it doesn’t seem like anyone is monitoring the conduct of insurance companies…or maybe whoever oversees the conduct of insurers is simply looking the other way. Well, let’s take a close look at the rules that insurers are supposed to be following and see if we can figure out exactly what’s going on.
The following is an overview of the regulations governing the conduct of insurers during the claim settlement process of auto property damage claims:
New Jersey Administrative Code
Title 11. Department of Banking and Insurance Division of Insurance
Chapter 3. Automobile Insurance
Subchapter 10. Auto Physical Damage Claims
11:3-10.1 Scope
This subchapter applies to claims arising under motor vehicle collision and comprehensive coverages.
The following subjects are addressed in the regulations and define what an insurer can and cannot do during the claim settlement process, including time limits to perform or address any issue covered in the following sections of the regulations:
11:3-10.2 Definitions
11:3-10.3 Adjustment of partial losses
11:3-10.4 Adjustment of total losses
11:3-10.5 Unreasonable delay
11:3-10.6 Loss of use
11:3-10.7 Subrogation agreements
11:3-10.8 Repair estimates
11:3-10.9 Referral of insured to the at-fault party
The following is the section of the regulations that requires the New Jersey Department of Banking and Insurance (NJ DOBI) to perform market conduct examinations on a
CHARLES BRYANT
regular basis to ensure that insurers are complying with the regulations governing Fair Claim Settlement Practices. These Market Conduct Examination Reports have been placed on the NJ DOBI’s website for as long as I can remember so that anyone who has an interest or problem with an insurer can review the reports and see what the department’s position is on any of the issues referenced above. I have used these Market Conduct Examination Reports to address issues with numerous insurers when attempting to assist a shop owner having an issue with an insurer or to assist the shop’s customer directly as a designated representative, so let’s take a look and see how DOBI is addressing or resolving some of the current issues.
11:3-10.10 Examinations by the New Jersey Department of Banking and Insurance
To ensure compliance with this rule, DOBI personnel will investigate the market performance of insurers.
To enable department personnel to reconstruct an insurer’s activities pursuant to the provisions of this rule, each insurer must maintain a complete file on each claim settled pursuant to this rule. The claim file shall contain all communications, transactions, notes and work papers relating to the claim. With respect to automobile damage claims, the file also shall include the name, address, telephone number and license number of any auto body repair facility that has been utilized by the insurer in the adjustment of the loss or repair of the automobile. All papers in the file must be accurately dated by the insurer.
Wait a minute – something is not right here! I went to NJ DOBI’s website to review some of the Market Conduct Examination Reports to review the department’s position on some of the things going on presently, and guess what?
The current Market Conduct Examination Reports are NOT there.
In fact, there are no Market Conduct Examination Reports from 2018 forward. I was amazed to learn about the absence of these reports because this is such an important issue – the relationship between an insurer and the collision shop chosen to repair a damaged vehicle.
Now, since insurers have been acting so crazy lately, it is beginning to all make sense. It appears that NJ DOBI is looking the other way while insurers are abusing their insureds, and no one will know the difference because there are no reports to review and produce to argue one’s point. I hope I am wrong about this matter, but you can bet on one thing. I am going to find out what is going on, and I will report back in my next article to let the entire industry know.
Stay tuned, and if anyone already knows what is going on with the Market Conduct Examination Reports, please call me on the AASP/NJ Hotline at (732) 922-8909 and let me know. In the meantime, stay tuned for more reports on this issue.
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AASP/NJ Unveils Newly Updated Website
AASP/NJ’s website has a new look!
Early last month, the association unveiled its newly designed website, aaspnj.org, in order to provide a better online experience for its members and the broader automotive repair community. The revamped website includes improved functionality, accessibility and a modern, userfriendly interface.
“Our goal with revamping our website is to create a platform that better serves the needs of our
membership and, ultimately, the industry,” shared AASP/NJ President Ken Miller. “The updated look and features reflect our commitment to providing valuable resources and staying at the forefront of the industry.
The new website boasts streamlined navigation, enhanced search capabilities and mobile optimization to ensure easy access from any device. These enhancements are aimed at making it simpler for members and visitors to find the information they
need quickly, however they choose to access the website, whether they are repairers looking for guidance or consumers looking to be more involved in what the repair process entails.
It also includes a dedicated members-only area, offering exclusive content and tools tailored to the unique needs of AASP/NJ members.
To visit the newly updated website or for more information on how to join AASP/NJ, go to aaspnj.org
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AASP/NJ Remains Strong Despite AASP National Board Dissolution
Last month, the AASP National Board of Directors announced their decision to dissolve the association at the national level, and in wake of this news, leaders of affiliate chapter AASP/NJ have assured the members of the automotive and collision repair community in the Garden State that the national board’s news has no effect on the operations of the New Jersey association.
According to AASP/NJ President Ken Miller, “AASP/NJ is stronger than ever and will continue to operate as usual. AASP/NJ operates completely independently, so the dissolution of the national organization will have absolutely no impact on our ongoing efforts to support the success of Garden State collision and mechanical repair shops.”
Association members should anticipate no interruptions to AASP/NJ’s ongoing initiatives and upcoming events. “We continue to work closely with the
State Legislature on behalf of New Jersey shops, and our focus on providing shops with educational and networking opportunities will only gain momentum,” Miller confirmed.
“AASP National has been an amazing asset to the industry for over two decades,” he noted. “We are extremely proud to have been a major part of it.”
The national board will wind down the operations of AASP National at year’s end. The group’s final meeting will take place in November, in conjunction with the SEMA and AAPEX show in Las Vegas.
AASP National President Dan Sjolseth, stated, “We are proud to have served the industry for the past 25 years, acting as a networking hub for associations and facilitating the exchange of information and best practices. AASP National has run its course, but its spirit will live on through the continued work of our seven affiliate groups to positively impact the industry at a local level.”
Proud of its legacy of co-founding and funding the Database Enhancement Gateway, the association is contributing $100,000 (equivalent to five years of its current financial support) to ensure that that valuable industry resource continues to thrive and benefit the industry.
Affirming its core mission to support and strengthen its affiliates, the remaining assets will be distributed equally among current affiliates in good standing who, in turn, can utilize those funds to enhance their work serving the industry at the local level. In addition to AASP/NJ, affiliate associations include AASP Illinois, AASP Massachusetts, AASP Minnesota, AASP Pennsylvania, Automotive Service & Tire Alliance North Carolina and New York State Association of Service Stations and Repair Shops.
Why Join WIN?
WIN offers education, mentoring and leadership development opportunities to build critical skills for success in the collision repair market.
• Local/Regional Networking Events
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TRAINING
RAE provides extensive training services focused on essential equipment. We understand the importance of keeping your technicians well-educated and informed, which is crucial for both OEMs and our commitment to your operational success. For added convenience, we provide detailed training videos on YouTube, accessible whenever you need them!
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Albert Kemperle Inc. Touts Training to Support Collision Industry
Distributors of automotive paint, body shop supplies and related equipment abound, but how can shops know that their supplier is truly invested in their success? Albert Kemperle LLC demonstrates their commitment to clients and collision repair excellence by offering a slew of training and educational opportunities for the industry.
“Albert Kemperle’s commitment to training is a key component of our service offering, which is designed to add value beyond just product distribution,” explains Roy Griep, territory sales manager for Albert Kemperle. “This focus on education and skill development is vital for both our company and our clients, particularly in the ever-evolving automotive refinishing industry.”
As part of the Wesco Group, the company operates over 160 locations nationwide and focuses on providing high-quality products to businesses involved in automotive finishing and repair. “We like to say, ‘If they use paint, we have a product for them,’” Griep says; however, in the fastpaced auto body industry, knowledge
is possibly the most important acquisition any forward-thinking shop seeks out.
“The automotive paint and refinishing industry is constantly advancing, with new products, techniques and technologies being introduced,” Griep points out.
“By offering training programs, Kemperle ensures that its clients are well-informed about the latest advancements, helping them stay competitive in a fast-paced market.”
Albert Kemperle strives to keep their business partners updated on industry trends and technology by offering hands-on, practical training in their local training centers in New Jersey and across the country where “frame machines, welders and measuring systems are set up and ready to use to train technicians on the latest repair procedures. These services help us maintain a strong presence as we help our business partners get not only the supplies but also the training and support that collision centers need to operate their businesses as efficiently as possible. This value-added service helps
businesses optimize their operations and improve performance.”
Over the last year, Albert Kemperle has hosted eight training sessions at their New Jersey Training Center in Cranbury, covering everything from “Titan Technology” and “SEM Training” to education on plastic welding, advanced estimating and painter certification. These recent training events have received a lot of positive feedback from participants, according to Griep, who believes the response “highlights the practical value of learning directly from experienced technicians and improving shop efficiency. These training efforts align with Kemperle’s commitment to customer support and ensuring that shops can integrate modern methods and products effectively and safely.
“Albert Kemperle places significant emphasis on training programs to support their customers in the auto body and refinishing industry,” he adds. “We offer a wide range of training options, including hands-on sessions at our specialized training centers, which are designed
The Albert Kemperle Inc. Headquarters in Amityville, NY
to increase efficiency, productivity and safety in the workplace. These courses are often tailored to meet the unique needs of each customer, whether it’s to improve skills in paint application, bodywork or equipment.
“Training helps customers improve their operational efficiency and lowers material costs by showing them how to use products more effectively and efficiently. For instance, by learning the proper techniques for paint application, mixing ratios and drying times, body shop workers can reduce waste, avoid errors and complete jobs more quickly, ultimately saving time and money. Well-trained staff can reduce errors, complete jobs faster and maximize the lifespan of the products they use, all of which contribute to healthier margins and better business performance.”
Taking the idea of customization even further, Albert Kemperle also offers on-site training programs, sending their mobile training vehicles directly to clients’ locations. “These vehicles are equipped with the latest industry tools and products, allowing trainers to demonstrate advanced techniques and best practices for both solvent-based and waterborne paint systems. This customized approach adds significant value and positions Kemperle as more of a business partner than just a supplier.”
Offering customers a variety of high-quality options while maintaining the strict environmental and safety regulations to which the industry is subjected to is another area in which Albert Kemperle excels. “We often offer training on regulatory compliance, such as OSHA safety standards, VOC (volatile organic compounds) regulations and proper disposal of hazardous materials, which helps clients avoid costly penalties and ensures they operate within legal standards.”
All of these efforts help to foster long-term relationships between Albert Kemperle and their business partners in addition to helping shops enhance their skills to develop a competitive advantage.
“By investing in their success and growth, Kemperle builds trust and loyalty,” Griep believes. “Customers recognize us as a strategic partner committed to their professional development because, for automotive professionals, mastering the latest techniques and products gives them a competitive edge in the market. Shops that offer high-quality, precise work, such as flawless paint
finishes or advanced body repairs, can differentiate themselves from competitors. Kemperle’s training programs help technicians refine their skills, improving the overall quality of work delivered.”
Albert Kemperle possesses a competitive advantage of its own in several ways that make it a preferred
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Loud & Clear: Inside AASP/NJ’s Consumer Protection Initiative
AASP/NJ’s voice in the fight for the protection of consumers and safe and proper repairs has certainly never been weak – in no way, shape or form. But now the association has amplified its battle cry against insurer misconduct.
When it comes to measurements of strength, there’s strong, and then there’s “Jersey strong,” and AASP/NJ is hell bent on making sure every single party that plays a hand in the automotive and collision repair industry knows they won’t sit back quietly and watch insurance companies refuse to cooperate in the makings of safe and proper repairs and fair reimbursement.
Every good auto body shop that strives for nothing less than the best and safest repair knows that it all comes down to protecting the vehicle’s occupants. At the end of the day, the most important party in the fight IS the consumer. So, listen up Garden State motorists – AASP/NJ has your back!
This summer, AASP/NJ officially launched the Collision Repair Consumer Protection Initiative (CRCPI) designed to address “a concerning trend in insurer business and reimbursement practices. AASP/NJ is finding a number of insurers reducing their reimbursements for the repairs required to restore vehicles to a safe condition and refusing to negotiate in good faith as set forth in New Jersey Administrative Code 11:3-10.3(e).”
As a result, repair shops are “placed in the untenable position of seeking recovery from their customers for unpaid or underpaid operations necessary to return the vehicle to a safely operable condition, often creating large out-of-pocket expenses for New Jersey consumers in addition to their premiums and deductibles,” the CRCPI reads. Meanwhile, “insurers have seen double-digit percentage premium increases and a sharp reduction in loss payouts. Many insurers are seeing record profits and
continued on pg. 30
by ALANA QUARTUCCIO
AASP/NJ’s President Ken Miller on the Collision Repair Consumer Protection Initiative
New Jersey Automotive reached out to AASP/NJ President Ken Miller to gain further insight on AASP/NJ’s goals with the “Collision Repair Consumer Protection Initiative” (CRCPI).
New Jersey Automotive: How did this initiative come about? What drove the association to take these industry concerns to the next level by launching a formal initiative?
Ken Miller: Post-Covid, there’s been a growing trend of insurers changing their bill-paying procedures or tactics to the detriment of the motoring public. We’ve received hundreds of phone calls to the AASP Hotline about this. This has become a concerning trend, and we need to make a concerted effort to get in front of this.
NJA: Can you give us some examples of the concerning trends that this initiative sets out to address?
KM: The examples are many, they’re widespread, and they’re not unique to New Jersey. You don’t have to go too far to pick up a trade magazine that talks about states filing lawsuits against insurers for practices of under-indemnification for total losses, or you’ll read about Departments of Banking and Insurance – or Departments of Insurance, depending on where you are –pursuing insurers for not paying for proper repairs. It’s happening everywhere.
NJA: What does the association hope to accomplish, and how does it plan to go about spreading the word?
KM: What I’d like to see accomplished is to get back to where we are supposed to be – having insurers pay for complete, safe and proper repairs on their insureds’ vehicles. That is the ultimate goal. As far as spreading the word goes, we’ve already been working on that by sending out press releases, writing articles and talking to industry publications. We hope to get a social media campaign going to gain more attention.
NJA: Has there been any response from the New Jersey Department of Banking and Insurance (NJ DOBI) or state legislators in regard to the concerns AASP/NJ has tried to bring forth in the past?
KM: Communicating with the state department and legislators is definitely a key part of this and is imperative in creating lasting change on this issue. There have been discussions, but there isn’t much I can say on those conversations at this time.
NJA: How does the association plan to educate all stakeholders involved, especially consumers who are most often the least informed about under-indemnification, improper repairs, etc.?
KM: That’s a multifaceted thing because we need our member shops to understand the laws that govern how they run their business. They also need to understand what the insurance companies are ultimately responsible for so that they are aware when there’s a potential violation of a law. As for educating consumers, I would hope that starts the moment they have an issue with their insurer and our member shops providing the
initiative to them. Hopefully, others will learn more about it by seeing it via social media platforms. Ultimately, we’d like for consumers who are put into these bad situations to know they can contact their state legislator or make a complaint to NJ DOBI. If enough consumers do this, we can make a wave and that is something that can’t be ignored.
NJA: What would positive change as a result of this initiative look like for you?
KM: In the short term, seeing administrative action from NJ DOBI would be a great place to start. But long-term lasting change would have to come from updating some of the laws that have been on the books now for decades without any modifications. Cars have gotten way more complicated, and some of those laws and regulations really don’t work for today’s vehicles. We need adjustments and clarity on existing laws. Ultimately, that’s where it has to get to. A lot of other states are doing similar things right now. Everyone seems to be on a similar path.
NJA: What feedback have you received from other industry peers since AASP/NJ released the initiative?
KM: I’ve received several calls from heads of other associations. I was really pleased to see that reaction. Through speaking with others, I’ve learned that many are taking up similar initiatives to bring awareness to these growing problems. This has been a long-time issue for body shops having to take it upon themselves to solve short pays, under-indemnifications and other insurer tactics for their clients. Shops get buried under these issues and leave the customer out of it. Now, I believe that we are seeing change as more body shops are exposing insurers’ behavior and allowing customers to see it. Ultimately, this is a good thing as it can help spur a solution to the issue.
Scan QR Code below to check out AASP/NJ’s Collision Repair Consumer Protection Initiative
continued from pg. 28
huge insurance executive compensation packages to the tune of millions of dollars, all at the expense of New Jersey policyholders, at a time when many in our state struggle to provide for their families.”
“Action needs to be taken now in order to put an end to these unfair business practices,” says AASP/ NJ President Ken Miller. “Through the CRCPI, we hope to communicate with all the parties involved to make the changes necessary to ensure that Garden State policyholders receive the complete, safe and proper repairs they deserve.”
“Since the pandemic, the insurance carriers have become more brazen in their efforts to control repairs,” shares AASP/NJ Secretary Thomas Greco. “The whole repair process has always been based on negotiation. However, in the last four years it seems like insurance carriers no longer know the definition of that word. They’ve kind of traded it for the word ‘deny.’ And it’s not just the collision repair industry. It seems like I’m getting a letter every week from my health insurance saying ‘we no longer pay for that.’”
Board member Brad Crawford views the initiative as “AASP/NJ’s response to a newer industry trend among some insurance carriers issuing severely suppressed repair estimates that are not designed to ensure proper vehicle repairs, but to maximize their profitability. These
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low-ball estimates force policyholders and claimants into a difficult position of either accepting substandard repairs or bearing the financial burden of covering the shortfall. It’s leading to a reduction in the quality of repairs being performed which puts everyone on the roads at risk. The CRCPI aims to safeguard the integrity of repairs, ensuring vehicles are restored to OEM standards and that consumer safety remains the top priority.”
“This initiative reminds me of that old movie Network, where the main character goes on TV and tells the world to stick their heads out the window and shout, ‘I’m as mad as hell, and I’m not going to take this anymore!’” Greco offers. “Well, I’m proud to say that with this initiative, AASP/ NJ is shouting, ‘We’re as mad as hell, and we’re not going to take this anymore!’ Because, ultimately, this is all about consumer safety. The public needs to be aware of who is actually trying to protect them, and it sure as hell isn’t the insurance companies. It’s the people who want to repair vehicles with the right parts and the right procedures to ensure consumer safety.”
“Hopefully, this initiative will bring attention to those who can effect change, whether it be insurance executives concerned about the well-being of their policyholders, consumers demanding safer repair options or elected officials who can help regulate these practices,” adds Crawford. “Education is the only way forward, and this continued on pg. 39
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1Source ADAS: Reshaping the Way for ADAS Calibrations
It takes an experienced technician to know what an experienced technician really needs, especially when it comes to ensuring that today’s vehicles are correctly repaired.
That is exactly what longtime industry supporter and automotive professional Tommy Ames has devoted his career to – ADAS calibrations. Automotive electronics is his specialty. Through his company, Automotive Electronic Solutions, they provide the solution to all automotive electronic needs, from pre- and postscanning to ADAS calibrations, providing service to anything and everything in the repair process that involves electronics.
Now, he’s taking things even further with the development of 1Source ADAS, software that reads or “scrubs” an estimate to decipher the post-repair calibrations and required safety procedures. The technician using the software receives an easy-to-follow report with links to OEM procedures – everything they need post-repair in one document!
Although other software exists in the market, Ames and his partner Robby Read, along with their product manager Kirk Carlisle, recognized that technicians’ needs were not being met – so they set out to create their software to truly serve technicians.
“Sadly, we didn’t create the idea for estimate scrubbing, but we have made a software that’s more affordable and geared to the technician and the shop owner’s mindset,” Ames explains.
“With over 30 years in the collision industry, many of those specifically in ADAS and automotive electronics, we know exactly what is needed from a software platform like this,” he adds. “We knew that we could make it better. That was our goal. We also have a lot of experience knowing what is required and what is not required with these repairs. Our main focus was to not have our software be all bells and whistles, but rather be based on simplicity and accuracy. It provides accurate reports for the technician on an easy-to-use platform. Nobody has time to learn something new, so we wanted to make it as simple as possible.”
Read echoes his partner’s sentiments. “We saw the need and decided to build something that’s good for the calibration and collision market that is also userfriendly.”
It’s important to the 1SourceADAS team that their customers know that it’s their shared passion for fixing
cars correctly that drives them in this business. “We don’t have any outside investors, so we don’t answer to anyone but our customers; We’re just industry professionals with the industry’s best interest in mind,” Ames expresses.
The purpose of 1Source ADAS is to assist the technician in the blueprinting process. “The blueprinter or the estimator doesn’t have to dive through pages and pages of OEM procedures to figure out what needs to be done after the car is repaired,” according to Ames. “This takes that out of their hands, gives them a report and saves them hours worth of blueprinting time for just a few dollars.”
Another huge part of following procedure lies in protecting the consumer and one’s shop from liability. “It’s about integrity,” shares Carlisle. “We want to make sure that we’re doing what the customer expects us to do – a correct and complete repair so that the vehicle looks and behaves like it did before it was involved in a crash. And from a business owner’s standpoint, when you put your hands on a customer’s car, whatever you touch, you own. So, even if you don’t do the calibration yourself, you interact with the systems, and ultimately you take on a degree of responsibility for it. If you’re going to carry that liability, it is imperative that you do it correctly and document that you’ve done it correctly to protect yourself and your customer.”
Affordability was another need they set out to address. “We bill per report, so there’s no minimums or contracts involved,” Ames explains. “One can cancel anytime and pay only for what they used. There’s no package pricing. It gets cheaper the more you use it. At the end of each monthly billing cycle you will be billed for your total reports at the respective pricing tier that you fall under.
“Another thing that sets our software apart is that collision industry experts designed it,” Read points out. “It wasn’t built by some software guy sitting behind a desk who had a good idea. We are in the industry doing this every day, and we run hundreds of cars a week, so we know what works and what doesn’t.”
Ames also stresses how important it is to follow OEM procedures. “My other business, Automotive Electronic Solutions, is really particular about OEM procedures. We’ll do it the way the manufacturer says, or we just won’t do the job at all.”
THE PLAYERS
1. Jeff Elder, Evan Polera and Chris Huneke
2. Mark Blue, Janis Blue, Diane Pelosi and Joe Pelosi
3. Bill Paulauskas, Tom Collins and Dmitriy Teyelman
4. Howard Meeks, Mike Kern, John Voorhees and Joe O’Neill
5. Matthew Croce, Kyle Skrzyniarz, Tristan Pacer, Sean Lombardi
6. Mike Padula, Rod Cameron, William Hutchinson and Jonathan Carter
7. Greg Daley, Ron Mobus, Kyle Mobus and Joe Daley
8. Anthony Trama, John McGrath, Mark Przebieglec, David Leary
9. Dave McKenna, Dave Fitzgerald, Lou Mastropasqua and Joe Lubischer
10. Brad Crawford, Dennis Cataldo, Jr. and Ken MIller
11. Rick Haas, Colleen Haas, Scott Regalis and Todd Fontana
12. Jeff Galatola, Dimitrius Smith, Andy Lopez and Gary Gardella, Sr.
13. Joe Amato Jr., Joe Amato Sr., Mike Coughlin and Matt Colella
14. Mike Kaufmann, Steve Kaufmann, John Kaufmann and Joe Rosano
15. Scott Vari, Scott Abella, Brandon Higgins and Anthony Cetani
16. Tony Lake, Christopher Lake, Thomas Cherichello and Joe McGuIll
17. Wayne Garland, David Brennan, Bill Rossi and Scott Michaelson
18. Anthony Thompson, Jerry McNee, Ryan Thompson and Michael Jurista
19. Bill Nagel and Brandon Lowder
20. Trey Patunas, Ian Szoboszlay, Alex Mrowczyk and Tom Grabowski
21. Rich Coley, Daniel Brandt, Jr., Matt Barnett and Billy Horan
22. Tony Zaccaro, Brian Gillingham, Steven Zaccaro and Marty Owens
GOLF OUTING AWARD WINNERS
1st Place:
Compact Kars team: Jeff Elder, Chris Huneke, Evan Polera and Dondi Polera
2nd Place:
Axalta team: Jon Carter, Rod Cameron, Mike Padula and Willie Hutchinson
3rd Place:
Dashlight Solutions team: Jeff Galatola, Gary Gardella Sr., Andy Lopez and Dimitrius “Meech” Smith
Closest to the Pin
Hole 3: Jeff Galatola
Hole 12: Dmitriy Teytelman
Longest Drive
Hole 4: Andrew Lopez
Hole 13: Dave Brennan
50/50 RAFFLE:
Mike Kern of Central Paint won $525, which he very generously donated back to AASP/NJ!
THANK YOU TO OUR
PLATINUM SPONSOR: Metropolitan Car-o-liner
GOLD SPONSORS:
Central Paint & Matthew’s Auto Supplies
SILVER SPONSOR: Albert Kemperle
BRONZE SPONSOR: Dashlight Solutions
LUNCH SPONSOR: Fenix Parts
DINNER SPONSOR: Auto Body Distributing Co.
CAR GIVEAWAY SPONSOR: Benner’s Auto Body
REFRESHMENT CART SPONSOR: Livingston Collision
HOLE IN ONE CONTEST SPONSORS: Snap-On & Cash or Vacation Hole-In-One
LONGEST DRIVE CONTEST SPONSOR: Indasa USA & Lentini Auto Salvage
CLOSEST TO THE PIN CONTEST SPONSOR: Coury’s Body Shop & Sherwin-Williams
HOLE & PRIZE SPONSORS: 821 Collision, Auto Body Distributing, Collision Restoration, Conicelli Toyota, D&M Auto Body, Fairfield Auto Service, Fenix Parts, Fred Beans, Livingston Collision, Meadowlands Exposition Center, Mike Kaufmann Dealer Group, National Coatings & Supplies, New Jersey Automotive / Greco Publishing, NJGCA, NUCAR, Paul Miller Jaguar & Land Rover of Parsippany, Premier Merchant Solutions, Prestige Lexus of Ramsey, Walter’s Auto Body, and World Insurance Associates.
The National Auto Body Council presented a 2017 Honda CR-V to Andrew Watson Lewis and a 2020 Hyundai Elantra to Joseph Daniel Potter, both veterans nominated by New Jersey Veterans Network.
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initiative is our start. Body shops and insurance companies getting along as well as cats and dogs is a tale as old as time, but this modern tactic of leveraging financial vulnerability to funnel consumers toward direct repair providers – in the name of cost-cutting – has introduced a new layer of concern. It’s jeopardizing the safety of all of our families who share our roads. The CRCPI strives to make safety, not cost-saving, the central focus in the repair process.”
Dean Massimini (Autotech Collision Service; Sewell) commends the initiative and hopes it will bring awareness to consumers, collision repairers, elected officials and thensome.
“Vehicles are highly technicallyadvanced computerized machines that are expected to keep our loved ones safe during their travels,” observes Massimini. “Sadly, it seems like some insurers are more concerned with cutting costs and pushing their customers to less qualified, in-network, non-certified repair shops that are focused on fast, cost-effective repairs. That should be very concerning to consumers!
“We have been in business for 34 years, and for most of my career, there was (in most cases) a willingness for our shop and insurers to work together in the customer’s best interest,” he continued. “That is quickly becoming a thing of the past! Now, we see insurers grossly undervaluing claims and ignoring what manufacturers say should be done to properly repair a vehicle… all in the name of cutting costs! It is becoming the wild west, and consumers are the ones who are suffering from that.”
Massimini stresses the woe of the consumer. “It’s pretty sad that in many cases, you pay your premiums to your insurance company, thinking that you are ‘covered,’ only to find out when you are in your time of need that you might have to fight to get what you are entitled to.”
THE PARTS YOU NEED, WHEN
ARANJ Board of
Directors
David Yeager - EL & M Auto (800) 624-2266 / elandmauto@aol.com
Ed Silipena - American II Autos (609) 965-0987 / esilipena@yahoo.com
Norm Vachon - Port Murray Auto (908) 689-3152 / portmurrayauto@yahoo.com
Dillon Rinkens - East Brunswick Auto (732) 254-6501 / ebautonj@comcast.net
ARANJ Officers
President - Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 / aceautonj@comcast.net
1st Vice President - Daryl Carman Lentini Auto Salvage (908) 782-4440 / darryl@las-parts.coms
2nd Vice President - Mike Ronayne Tilghmans Auto Parts (609) 723-7469 / tilghmans@snip.net
Past President - Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 / dirkesauto@gmail.com
VENDOR SPOTLIGHT
continued from pg. 25
ARANJ
The Automotive Recyclers Association of New Jersey
Wharton Insurance Briefs
Dealer plate usage has been an ongoing issue for many years. Although there are different interpretations of the law and many clients have both won and lost court cases, several insurance issues should be reviewed. In general, dealer plates should be used by dealers to allow their prospective customers to test drive a vehicle (which is for sale) or to transport a vehicle from one location to another (i.e. auction to dealer lot/yard or dealer lot to buyers’ home, etc.). Dealer plates should only be used on vehicles which you hold the ownership/title too. Dealer plates should not be given or lent to siblings, friends or relatives for use. Insurance carriers consider this “improper use” and have declined to provide coverage after an accident. You should review your insurance program with your agent to determine the scope of your coverage and any limitations, such as the driver’s age. Many programs limit drivers to a minimum age of 21 and owners’ children to age 19. Drivers under those ages may not be covered by your insurance program.
Please call me if you have any questions regarding this coverage in your insurance program.
Mario DeFilippis
AAI Vice President Wharton Insurance Group
partner for many body shops. In addition to offering an extensive inventory of paints, tools and supplies from leading brands to ensure customers have access to the best materials for their various needs, the company’s ability to provide a local presence with national reach allows for faster deliveries, including same-day or next-day delivery services which minimize downtime by ensuring quick access to the products that are essential for shops to operate in this fast-paced environment. Their online ordering and inventory management system provides the convenience and flexibility that suits each account best.
Founded in 1940, Albert Kemperle also boasts longstanding industry experience. “We have built a reputation for reliability, expertise and trust, and that longevity gives us deep insights into market needs and trends, which we leverage to serve customers to the best of our ability,” Griep stresses. “By combining deep product knowledge, a vast inventory, strong customer relationships and reliable service, Albert Kemperle provides superior value to automotive industry professionals.”
And the company is immensely grateful for the “customers who have supported our business throughout the years. We hope to continue earning their loyalty every day by continuing to provide service, training and support for their businesses,” Griep professes.
New Jersey shops can take advantage of an upcoming opportunity to find out exactly what Albert
800-221-0003 (ext. 1320) (908) 513-8588 (cell) mdefilippis@whartoninsurance.com
Kemperle has to offer. On October 15, the company will be hosting 3M for an “Industry Day” at the Kemperle Training Center in Cranbury. “The workshop will entail Automotive OEMs and the role adhesives, coatings and sealers play in the aftermarket,” Griep advises. “The overall theme for each segment is its relation to OEM recommendations, following procedures and repairing the vehicle in a manner that justifies getting paid ‘what is reasonable and customary.’”
The event will feature 3M’s Body Repair Trainer Shawn Collins and Digital Collision Customer Specialist Brian Bischoff as guest speakers who will be providing attendees with insight into the future of collision repair. Griep invites all AASP/NJ members to attend.
“Albert Kemperle’s dedication to training reflects our holistic approach to customer service,” Griep emphasizes. “By empowering our partners with the knowledge and skills they need to succeed, we not only help them improve their day-to-day operations but also strengthen long-term business relationships. This commitment to training is an important value-added service that sets Kemperle apart from other vendors, positioning our company as a trusted partner in the automotive refinishing industry.”
For more information about Albert Kemperle and everything it has to offer, visit kemperle.com.
The XPress 800 System: Practicality and Precision for All Riveting Needs
Quality repairers need quality tools to ensure precision in every job, every time. The RAE – Wieländer+Schill XPress 800 Riveting System provides a variety of options for all riveting needs, offering excellent accessibility and effortless maneuverability regardless of the nature of repairs needed.
The XPress 800 is made even more user-friendly with easily interchangeable adaptors, while being lightweight and effortlessly maneuverable. Its power control system includes a convenient STOP key, allowing you to halt tool advancement for adjustments without releasing pump pressure.
The XPress riveting system provides versatility by accommodating various tools for diverse functions and applications, with several customizations available to accommodate any repair needs. Thanks to its modular design, this device seamlessly integrates with a range of hydraulic cylinders and designated C-arms, enabling pressure control for self-piercing rivets, flow form rivets, blind rivets, punching and blind rivet nuts (when appropriately configured). The basic, standard and full set options offer versatility and portability, enabling repairers to locate the system wherever the job requires. Additional kits are available for specific manufacturers, allowing facilities to adhere to OEM requirements and repair procedures wherever necessary.
At RAE, we recognize that the right tools are only half of the equation. That’s why we provide comprehensive training with the purchase of tools like the XPress 800, ensuring technicians can confidently master the equipment and perform repairs with precision. This commitment to training helps facilities not only meet, but exceed, OEM standards.
To learn more about the XPress 800 system and our full product offering, visit raeservice.com, and visit RAE at SEMA 2024 in the South Upper Hall, Booth #32135.
The XPress 800 Riveting System offers options and customizations to handle a wide variety of repairs.
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