Office of Information Technology 2008-09 Annual Report

Annual Report 2008-09

Office of Information Technology

Northern Kentucky University NKU strives to be a technology leader in our region. Daily, OIT embraces the challenge of change and works in collaboration to provide a highly available and reliable IT infrastructure and to exceed information technology service expectations.

Forward thinking.

Published by Office of Information Technology

Correspondence Northern Kentucky University

Editor

Office of Information Technology

Tiffany Emerson

Lucas Administrative Center 507 Nunn Drive

Designer

Highland Heights, Kentucky 41099

Rebecca Wilson

Phone: (859) 572-5272 Web: it.nku.edu

Photographers

E-mail: cio@nku.edu

Rebecca Wilson Timothy D. Sofranko Jim Pickering Joe Ruh Tiffany Emerson Contributors Tira Rogers Christopher Cole

2 | OIT Annual Report

Copyright 2009, Northern Kentucky University.

Contents A Year in Review

4

Vision and Mission

6

OIT Departments

8

IT Governance

14

How we Compare

16

Why IT matters at NKU

20

IT Portfolio

24

Achievements

30

Projects in Progress

40

Moving Forward

44

Appendix

47

3 | OIT Annual Report

The Office of Information Technology Annual Report A Year in Review Vision and Mission OIT Departments IT Governance How we Compare

Welcome to our first annual report. Because this year has definitely been the year of change for NKU, our IT infrastructure, and our administrative and academic systems, it is important to start a new tradition: the annual report. The Office of Information Technology plans to produce this report on a consistent basis to communicate to campus the activities from the past year and to provide a glimpse of the NKU IT strategic plan for the upcoming year.

Why IT matters at NKU IT Portfolio Achievements Projects in Progress Moving Forward

This year has reflected many significant changes to our campus IT infrastructure, and we feel it is important to address one of the most significant, our SAP implementation. We understand the impact this project continues to have on our campus. We are confident, however, that we are close to successfully completing these projects and that their significance is invaluable to NKU as we look toward our future. Projects like the SAP implementation (myNKU) are providing a foundation that will allow NKU to springboard forward with new technology initiatives such as higher education analytics.

4 | OIT Annual Report

Northern Kentucky University is

As we embark on new technologies

in a competitive industry, and it

and move into the next fiscal year,

is essential that it adapt to the

it is my hope that we continue

needs of an ever-changing tech-

to press forward with ingenuity,

savvy student body. Ultimately,

innovation, and drive, and, as

these “digital natives” are the ones

always, continue to exceed the

who are continually bringing new

technology and service needs of

requirements and expectations

a growing and dynamic university.

to the college forefront. Albert

I encourage you to take time to

Einstein once said, “The definition

learn more about our endeavors in

of insanity is doing the same thing

this annual report.

over and over again and expecting different results.” The Office of

Timothy C. Ferguson

Information Technology takes this to

Associate Provost,

heart and works in a collaborative

Office of Information Technology

effort with several organizations

Chief Information Officer

on campus such as the Information Technology Advisory Committee to help determine paths to integrate technology and learning for a digitally advanced campus.

5 | OIT Annual Report

OIT Outlook and Objectives A Year in Review

Vision

Vision and Mission OIT Departments IT Governance How we Compare

To empower and serve the university community through accessible, collaborative, innovative, and advanced technological solutions that provide an enriching academic experience to our students, and strengthen the ability to educate the public we serve.

Why IT matters at NKU IT Portfolio

Mission

Achievements

• The mission of the Office of Information Technology, in support of the

Projects in Progress

strategic goals of the university, is to provide highest quality service and

Moving Forward

delivery through innovative and efficient technology for students, faculty, staff and the community. As an integral part of the university and as leaders in technology we will: - Improve the learning experience for our students with effective technology solutions in both classroom and distance learning settings.

- Provide information access for students, faculty, and staff via quality technological services, tools, and resources to support learning, decisionmaking, and operational effectiveness.

6 | OIT Annual Report

- Assist and support university

• Provide training and instruction

constituents and the metropolitan

for the university community in the

region with planning and guidance

use of tools, systems, and software

to achieve educational goals and

through a highly skilled technical

objectives through technological

staff and knowledgeable Service

solutions.

Center/Information Technology

- Provide excellent communication

Solutions Center.

and infrastructure that encompass

• Partner with technology-based

stability and security of university

NKU initiatives in support of

IT resources and information, and

the Northern Kentucky/Greater

deliver high-quality computing,

Cincinnati community for regional

printing and media services.

educational and outreach services.

- Evaluate and implement emerging technologies to provide solutions, enhance processes, and improve services for the university and community.

7 | OIT Annual Report

OIT Departments A Year in Review Vision and Mission OIT Departments

OIT is composed of five areas: service, infrastructure, research and development, SAP project (myNKU) and office of the chief information officer. Each area has a specific purpose, and together they work toward sustaining and improving campus functionality.

IT Governance How we Compare Why IT matters at NKU IT Portfolio Achievements Projects in Progress Moving Forward

Service The service department provides OIT support to NKU faculty, staff, and students and is responsible for tasks such as: replacing outdated computers and equipment; providing support for classroom technologies and audio/ video events; meeting one-on-one with department chairs to market services and solicit feedback; and providing technology training and troubleshooting. The service department is broken down into five groups:

8 | OIT Annual Report

Desktop Support

Classroom

• Providing PC and Windows

This service area of OIT provides

Technology Support

updates every month to faculty,

“on-location” service for faculty,

This service provides operational

staff, and students.

staff, and students with technology-

support of technology in classrooms

• Routinely doing Traveling

related issues in computer labs and

across campus in addition to

Technology Tuesday:

offices across campus.

training, demonstrations, and

- Traveling Technology Tuesday is

presentation support for the

when ITSC travels to other

campus community.

buildings on campus and markets

Media Production and Distribution

the latest technology offerings.

This area of the service department

The Information Technology

• Performing quality assurance:

provides a variety of audio, video,

Solutions Center

- Daily, ITSC staff members

duplication, and media streaming

The Information Technology

randomly pick three closed service

services as well as audio/video

Solutions Center continuously

requests and make a call to each

equipment distribution services,

provides support to faculty, staff,

of the individuals who reported a

enhancing the total learning

and students by:

problem. If any of these customers

experience at NKU.

• Providing personalized assistance

are not satisfied with ITSC’s

for computers whether it’s in

resolution, the case is re-opened

Event Support

person, by phone, or online.

and ITSC attempts to resolve the

Event support also provides

• Offering technology training.

issue again.

other audio/video support and

• Fulfilling media equipment and

recording services for academic and

support requests for projects

For more information, visit

administrative events involving the

and events.

it.nku.edu/its.

NKU campus community.

• Creating opportunities to try out some of the latest technologies.

9 | OIT Annual Report

The NKU homepage has an average of 250,000 hits per day.

Infrastructure Infrastructure has to make sure:

• SAP systems like payroll,

• E-mail, file share, web, and print

transcripts, class scheduler, and

servers are working properly.

others are working properly.

• Routers and switches that

• Mobile devices are managed

make up the campus network are

(synced to servers, have security

communicating with one another.

patches, and are retrieved if lost).

• Wireless access points are

• Telephone and voicemail accounts

available to keep laptops and cell

are maintained while working

phones functioning.

toward Internet-based accounts.

• E-mail disk space is available for faculty, staff, and students.

For more information, visit

• Databases are storing necessary

it.nku.edu/about/infradept.php.

information (everything from e-mail addresses to parking information).

Doug Wells Associate Director of Information Technology

• Databases are performing

SAP Project (myNKU)

optimally and data duplication is eliminated.

Since 2004, the Process Re-

The infrastructure team

• Third-party systems, which are

engineering and Information System

provides support for NKU’s

server-based applications that

Migration (PRISM) project has

business applications, network,

provide additional functionality to

worked toward replacing Norse

telecommunications, servers, and

campus, are being consolidated and

Express with myNKU utilizing

operational services.

maintained.

SAP software. SAP, an enterprise

10 | OIT Annual Report

MyNKU's paperless process for finance saves 624 reams of paper per year! That's approximately 10.4 trees!

Genelle Antoine Business Systems Coordinator, PRISM

myNKU is a complex project;

and development, and quality

therefore, the team has adhered

assurance and integration testing.

to a phased implementation plan,

First, a team consisting of a business

which will be complete by the end

analyst, business process owners,

of 2009. Finance was the first of

subject matter experts from across

the SAP project areas to launch in

campus, and consultants work to

February 2007, followed by human

identify the current processes and

resources in October 2007. The last

any re-engineering opportunities

area, student life cycle management,

to improve efficiency and customer

began with the online admission

service. Then, the project team

application for the 2009-10

and consultants configure the SAP

academic year in November 2008,

software based on the process

continued with fall registration in

mapping. The development

May 2009, tuition billing in July, and

team is responsible for custom

additional faculty functionality in the

programming of the administrative

fall 2009 semester.

systems to function as needed to perform those processes. Next,

resource planning software,

Before OIT PRISM can launch a

quality assurance and integration

integrates NKU administrative areas

portion of the system for campus

testing checks the functionality,

including: finance, human resources

use, the team follows a sequence

performance, and interaction with

and campus/student management.

of critical steps including: process

other systems to ensure the process

Underpinned by SAP software,

mapping, software configuration

will function as intended.

11 | OIT Annual Report

NKU's e-mail servers manage an average of 7 million e-mails per day.

Lastly, the system is launched into

University Advancement in addition

production for campus use. The OIT

to departmental site owners

PRISM team as well as the functional

across campus. The research and

areas provide production support

development office also creates

for the campus while repeating the

and supports custom applications,

process for future functionality.

works with hosted service providers, and researches future technology

For more information and the

directions to provide campus with

current project status, visit

the latest web options. All projects

it.nku.edu/mynku.

vary in size; some are completed in a matter of days or weeks, others take a year.

Research and Development

For more information, visit Curtis McCartney

This area of OIT supports campus

Programmer Analyst II

needs through various faculty

and support for NKU’s website,

and staff service requests and

the research and development

project work for NKU’s website

office works closely with the

and custom applications. In an

marketing and communications

effort to provide technological help

department within the Division of

12 | OIT Annual Report

it.nku.edu/about/research.php.

Blackboard has an average of 500,000 hits per day.

Office of the Chief Information Officer Daily, the Office of the CIO is

Office of the CIO’s policy and

responsible for:

compliance specifically works toward improving security on

• Maintaining consultant information

campus in all areas of technology.

(statements of work, invoicing,

Policy and compliance is responsible

tracking).

for:

• Handling the switchboard

• Creating NKU’s technology

(receiving and directing incoming

policies and education.

OIT phone calls).

•Ensuring applicable laws,

• New OIT employee orientation.

regulations, guidelines, and

• Department keys.

procedures are followed.

• Managing department contracts.

Lori McMillin Assistant Director

• Monitoring and managing budgets

For more information, visit

for all areas within OIT.

it.nku.edu/about/cio.php.

• Billing and maintenance of cell phones and university phones.

This branch of OIT is responsible for administration and budget, policy and, compliance, and soon, project management.

13 | OIT Annual Report

IT Governance A Year in Review Vision and Mission

OIT Committees The Office of Information Technology has two committees: the

OIT Departments

Information Technology Policy Council and the Information Technology

IT Governance

Advisory Council.

How we Compare

The Information Technology Policy Council is the primary IT governance

Why IT matters at NKU

group for the Office of Information Technology. The council consists of the

IT Portfolio

The council has direct impact on decisions regarding technology changes

Achievements

that affect NKU students, faculty, and staff. Additionally, the committee

Projects in Progress

technology changes.

Moving Forward

university's vice presidents and meets monthly to review strategic IT issues.

is responsible for seeking Board of Regents approval on substantial

The Information Technology Advisory Council is a committee that provides consultation and recommendations to OIT and the chief information officer.

Since its inception, ITAC has been the primary vehicle for faculty, staff, and students to influence OIT's strategic plans and direction. Additionally, ITAC has also helped OIT learn about technology and how it can enhance the learning experience of faculty, staff, and students and increase their productivity.

To provide feedback to OIT, visit it.nku.edu/about/committees.php and

14 | OIT Annual Report

contact your ITAC representative.

Subcommittees Information Technology Advisory Council also has five subcommittees.

These committees include additional faculty and staff and address other specific needs of the campus. The current subcommittees are:

• Software • E-learning • Computer replacement and smart classrooms • Staff communications • Video/iTunes-U

15 | OIT Annual Report

Apples to Apples: A Year in Review Vision and Mission

It’s important to understand how the Office of Information Technology at NKU compares with other colleges and universities.

OIT Departments IT Governance How we Compare Why IT matters at NKU IT Portfolio Achievements Projects in Progress Moving Forward

16 | OIT Annual Report

EDUCAUSE, a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology, helps colleges, universities, and educational organizations, including 250

:

comparing NKU IT with EDUCAUSE corporations, to adhere to the

nationwide to see how they

best IT business practices. Yearly,

compare with other schools. For

EDUCAUSE releases survey results

more information about EDUCAUSE,

for colleges and universities

visit educause.edu.

17 | OIT Annual Report

Here’s how we compare: Budget

517

$1046 $104

$517 NKU's OIT budget per student

IT budget NKUʼs OIT budget ent per student

National average per student

National average National av per student per studen

Employment NKU OIT has 67 full-time employees. This means that every full-time OIT employee supports 223 students. Based on the 2007 EDUCAUSE study, one OIT employee should support 162 students.

1:223 1:223

NKUOIT OIT staff per student NKU OIT staff student ratio NKU staff perper student ratio ratio

18 | OIT Annual Report

1:162 1:162 Educause national average staff Educause national average Educause national average staff per per student ratio ratio staff perstudent student ratio

h i ch s N K U

Desktop Replacement Currently, NKU replaces desktops every 7.5 years. NKU's annual allocation for computer replacements is $43 per student. Based on the 2007 EDUCAUSE study, only 7 percent of universities nationwide replace desktops every four years or fewer. Best practice: desktops should be replaced every four years.

2 0 0 7

93% universities do not replace desktops every 4 years

7% de u n s k iv t o er p s si in tie 4 s 9 3 y rep e re % a la r s ce 4 pl un o ye ace ive r a l e r d rs e s s s s iti k t es o p do s e n v e ot r y

7½

##ofofyears in which years in which NKU replaces desktops replaces desktops

7% universities replace desktops in

7% universitie desktops in 4

4 years or less

NKU

93% universit replace deskt 4 years

2007 19 | OIT Annual Report

What they say A Year in Review Vision and Mission OIT Departments IT Governance How we Compare Why IT matters at NKU IT Portfolio Achievements

This year we will be focused on completing a very large and complex undertaking: the myNKU implementation. For this undertaking it is important to remember that regardless of its intensity, the end is in sight and NKU will be better because of it.

Again, thank you for your patience and your commitment as we move this project to its completion.

Projects in Progress Moving Forward

Dr. James C. Votruba President Northern Kentucky University

20 | OIT Annual Report

The Office of Information Technology has never been more important to the future of NKU. The academic and administrative systems, infrastructure, and other processes supported by OIT are continually enhanced to meet the rapidly increasing demands of a growing and progressive university.

Under the leadership of Tim Ferguson, OIT has positioned NKU as a technology leader in our region.

what has been accomplished over

OIT is focused on using industry

the last 12 months. I look forward to

best-practice solutions to both bring

a future full of innovative ideas from

excellence to campus and leverage

the OIT team.

an innovative spirit that makes NKU a leader in the application of

Dr. Gail W. Wells

technology to the overall academic

Vice President for

experience. The accomplishments

Academic Affairs and Provost

for OIT are numerous, and I

Northern Kentucky University

congratulate the entire OIT staff on

21 | OIT Annual Report

OIT manages more than 35,000 active directory user accounts.

These are accounts that access the NKU network.

Strategic Priorities The Office of Information

Increase Student Engagement

• Support the research efforts of

Technology adheres not only to

in Learning

faculty and students as they relate

its vision and mission but also

• Enhance active learning through

to NKU's core mission.

to the strategic priorities of the

curricular and co-curricular student

university. The Office of Information

involvement.

Engage in Effective

Technology seeks to:

• Implement the SACS Quality

Regional Stewardship

Enhancement Plan.

• Collaborate with P-12 educators to

Develop Talent

• Increase opportunities for

enhance student performance and

• Manage enrollment consistent

university-based work experiences.

prepare them for college.

with capacity, academic mission, and

• Preserve the “up-close and

• Advance the economic

demand.

personal” approach to education.

competitiveness of the Northern

• Address degree attainment

Kentucky region.

gaps where they exist for at-risk

Ensure Academic Quality

• Engage in partnerships to improve

populations.

• Establish and apply high standards

healthcare quality and efficiency in

• Help students identify and achieve

for academic programs and courses

the region.

their college expectations and

at all levels.

goals.

• Develop or strengthen student

Recruit and Retain

• Produce more graduates.

learning outcomes and assessment

Outstanding Faculty and Staff

practices and use results of

• Foster a welcoming, collegial work

assessment for continuous

environment.

improvement.

• Make competitive salaries and benefits a high priority.

22 | OIT Annual Report

The NKU search engine handles an average of 89,142 queries each month. These are the queries entered into our custom search bar.

• Increase faculty and staff diversity.

• Maximize revenue from all

• Develop and begin implementing

• Hold administrators, faculty,

sources.

a comprehensive information and

and staff to high standards of

• Expand instructional space and

analytics strategy.

performance.

maximize use of existing space.

• Establish and meet high standards for both quality and efficiency in all

Increase Public Awareness of NKU

Increase Institutional

• Collect and disseminate

Effectiveness

information about accomplishments

• Complete myNKU implementation

and successes.

and ensure its effective use.

• Demonstrate that NKU is

• Further integrate planning and

an efficient steward of public

budgeting.

dimensions of our work.

resources.

• Strengthen NKU’s presence on the web and other digital media.

Expand NKU’s Financial Base and Capital Assets • Use existing resources effectively and efficiently.

23 | OIT Annual Report

OIT Portfolio A Year in Review

OIT Departments

How OIT Spends its Time

IT Governance

Why IT matters at NKU

s

How we Compare

18% Oth er Initiati ve

Vision and Mission

30% MyN KU Proje ct

Time Spent

30% myNKU

18% Other Initiatives

OIT Portfolio Achievements Projects in Progress Moving Forward

52% Cam pus

52% Campus Support Support

24 | OIT Annual Report

Software Applications The Office of Information Technology supports six kinds of software applications and more than 100 software components.

Business Services Software

NKU Custom Applications

Hosted Services

OIT supports 150 software components Instructional Software

Core Services

Desktop Software

For a complete list of software applications, see the appendix or visit it.nku.edu/annualreport/index.php/it-portfolio.

25 | OIT Annual Report

Computers Number of Computers on Campus

2009 5,875 computers on campus

2009 5,875 computers on campus

2005 3,237 computers on campus

computers mpus

Number of Support Staff Members for Desktops/Laptops on Campus

2005 2005

7:462 7:462

2009 2009

7:771 7:771

In 2005, each support staff member was responsible for 462 computers. Today, each support staff member is responsible for 771 computers.

26 | OIT Annual Report

According to the industry best practice, each staff member should support 150 computers.

11

150

=

150 150

isisbest practice best practice

Network & Server Network & Server Comparisons

2005 2005

2009 2009

85 85 servers servers

175 175servers servers

175 175 network network

325 325network network

50 50 wireless wireless

150 150 wireless wireless

devices devices

accesss accesss points points

devices devices

accesss accesss points points

27 | OIT Annual Report

Smart Classrooms Number of Support Staff Members for Smart Classrooms In 2005, two support staff members were responsible for maintaining 139 smart classrooms.

2005 2005

2:139 2:139

2009 2009

4:241 4:241

Today, four support staff members are responsible for 241 smart classrooms.

smart classrooms

241

smart classro

NKU NKU has has

Metrics Number of E-mails per day Because 900,000 e-mails are spam, this requires around-the-clock spam filter updates and anti-virus capabilities.

total: 1.65 million e-mails per day 900,000 are spam

900,000 spam e-mail

28 | OIT Annual Report 1.65 million e-mails per day

Number of computer labs

OIT=71 labs supports supports

web pages rebuilt web pages rebuilt

Number of pages built since last year

500

500

500

500

500

500

1,500 ==1,500 Number of Training Sessions

100

+

200

100

Number of OIT Service Requests per Year

31,200 OIT service requests processed

OIT service requests processed

training sessions in 2008

training sessions in 2008

29 | OIT Annual Report

2008 & 2009 Accomplishments A Year in Review Vision and Mission OIT Departments IT Governance How we Compare Why IT matters at NKU IT Portfolio Achievements Projects in Progress

The Office of Information Technology completed many successful projects from January 2008 to June 2009. Here are the achievements.

2008 Administrator Evaluations Every year, NKU administrators are evaluated. Until 2008, NKU Faculty Senate created individualized paper surveys for departments to evaluate their administrators in addition to manually summarizing all results.

Now, administrator evaluations are web based and hassle-free for all parties involved.

Moving Forward

Assessment Survey To evaluate the technology needs and challenges of faculty, staff, and students, the Information Technology Solutions Center surveyed NKU faculty and staff. The survey provided not only an outlet for concerns but also a chance to develop a new training plan for ITSC.

30 | OIT Annual Report

ts

Blackboard Support & Upgrade

• Support – faculty and students

In addition to the academic courses

receive support via phone, e-mail,

that use Blackboard, more than

and in person.

200 organizations/committees use

NKU’s course management

• Consultations – one-on-one faculty

Blackboard.

system, Blackboard, experienced

consults are provided upon request.

a tremendous rise in usage during

• Maintenance – upgrades and

2008. More than 2,000 course

cleanup is part of the regular

sections used Blackboard in some

maintenance performed.

Customer Systems Information Committee

course or a supplement to face-

In the fall of 2008, Educational

Last fall, the service department

to-face class. Nearly every NKU

Outreach purchased a license for

created the customer systems

student had one or more class–that

Wimba Classroom and Wimba

information committee to help

used Blackboard.

Voice Tools to further expand the

unify the Office of Information

functionality of Blackboard. These

Technology and technology support

The Information Technology

tools allow instructors to meet

staff from various departments

Solutions Center provides:

synchronously with their class or

around campus. The committee

record audio for playback later.

meets monthly and discusses

fashion whether it was a fully online

• Training – instructor-led sessions,

technology changes and issues.

manuals, and online tutorials are available.

31 | OIT Annual Report

NKU's computers are 96 percent virus free.

Centralized Technology Training

ITSC Opening

myNKU Milestones (Go Lives)

Last year, OIT centralized

The Information Technology

In 2008, the myNKU team

technology training by combining

Solutions Center provides

accomplished multiple projects

the Information Technology

technology training sessions for

for the new administrative system,

Solutions Center training team

NKU faculty, staff, and students.

myNKU, in addition to helping

and the myNKU training team.

During its first year, the ITSC

enhance business operations.

Centralized training provides the

offered more than 650 training

Improvements were made to the

following benefits:

sessions with more than 2,800

OIT business process, new portions

attendees. This extraordinary

of the administrative system were

• Central location – all trainings are

number is due partly to the

launched, and 1,100 requests were

conducted in the ITSC.

implementation of student life

supported with reduced staffing.

• Competent trainers – cross-trained

cycle management in SAP. Training

Additionally:

in multiple areas.

sessions are offered on Microsoft

• Better support – customers have a

Office products, Blackboard, SAP,

• Transfer equivalency determination

pool of resources.

digital media, and much more. The

simulation was launched to replace

• Cohesive sessions – topics build

ITSC also partnered with the Office

the CAS link (November 2008).

on each other and are integrated.

of First Year Programs to deliver an

• The advisor portal tab went live,

IT presentation to 47 sections of

allowing advisors to view student

University 101 that reached nearly

information for newly admitted

1,000 students.

students for fall 2009.

• The business warehouse rolled out additional reporting.

32 | OIT Annual Report

Last semester, NKU students printed 600,000 pages of information.

• Significant work was completed

- If applications are partially

and students of emergencies and

in preparation for the February

completed, they can be saved and

weather-related closings.

2009 launch of the new financial aid

submitted once completed.

• Currently, 6,491 individuals have

system and campus management

• Additional functionality was also

signed up to receive Norse Alerts.

functions in 2009.

launched to support the admission

• Each time an alert is issued,

process – Academic Structure for

almost 8,000 phone numbers are

accepting students into programs

called and more than 5,500 phone

and Cash Desk for accepting

numbers are texted.

application fees.

• Since 2008, nine Norse Alerts

What also launched in 2008:

Admissions • Last fall, admissions launched a

have been issued due to inclement

new online admissions application

Benefits Open Enrollment

weather, power shutdowns, and

for fall 2009 applicants. The

• Last fall, Human Resources offered

electrical outages.

benefits:

benefits open enrollment online via

- Social Security numbers are no

the myNKU portal. This saved NKU

For more information about Norse

longer used as a primary key field.

personnel hours and paper.

Alert, visit norsealert.nku.edu.

- New online applications comply with the American with Disabilities Act, which accommodates visually

Norse Alert

impaired individuals.

- Departments now have control

Norse Alert is a communication tool

over the question content in

used to inform NKU faculty, staff,

applications.

33 | OIT Annual Report

NKU is one of five universities nationwide to have an iPhone application.

Regional Student Technology Leadership Program Showcase

Service Requests

Last December, Information

Last summer, Information

NKU’s main campus and in Campbell

Technology Solutions Center

Technology Solutions Center

Hall and made partial equipment

coordinated and hosted the

updated Infra, OIT’s service

upgrades to 26 smart classrooms

Regional Student Technology

requests system, for faculty and

including:

Leadership Program Showcase at

staff. Changes included:

NKU. More than 600 students from

• Replacing VCRs with DVD/VCR

local area schools presented their

• An enhanced and updated web

combos.

technology projects with hopes of

portal.

• Upgrading projectors.

making it to the state competition.

• Additional functionality for users.

• Removing aged equipment from

• More reports and functionality for

eight smart classrooms on NKU’s

Infra officers.

Covington campus.

• Installing nine smart boards,

Annually, OIT processes 31,200

replacing equipment and performing

service requests per year!

upgrades for smart classrooms in Landrum Academic Center and the Business, Education, and Psychology

Smart Classroom Installations & Updates

Center.

• Upgrading smart classrooms to the Office 2007 version.

During 2008, Information Technology Solutions Center installed 21 smart classrooms on

Soft Phones Last fall, Information Technology Solutions Center implemented soft phones, which allows ITSC staff to

34 | OIT Annual Report

Think the Internet is faster at NKU? It is. NKU has a 200 MB link to the Internet whereas the average home user has less than 1 MB. This allows more people to access the Internet at the same time and have a faster connection.

remotely access the service center

support staff and created

into Serena Collage (the content

phone. This is especially helpful

video.nku.edu, an interim solution

management system) in addition

because soft phones can be used

for faculty and staff to post

to creating NKU web templates

when the university or ITSC is

instructional and educational videos

to achieve consistency across the

closed.

online. This provided supplemental

new site and providing support for

materials for face-to-face courses

Serena Collage.

and lectures for online courses.

Turningpoint Dongles Work Off Campus (VPN) During winter break, Information

Web Rebuild Virtual private network is what

Technology Solutions Center upgraded TurningPoint Dongles

For the past two years, the web

faculty and staff use to access the

to be compatible with Microsoft

rebuild initiative has been a

NKU network when working off

Office 2007. TurningPoint Dongles

collaborative effort of the Office of

campus. Until 2008, users had to

are items that register the

Information Technology's research

follow step-by-step instructions

responses of the TurningPoint or

and development department,

to install VPN on their machines.

audience response clickers in smart

marketing and communications' web

Now, VPN is web based and can

classrooms.

communications, and, of course,

be accessed from any laptop or

NKU site owners. In 2008, more

computer.

than 50 sites were created for NKU

Video Solution

departments and administrative

For more information about working

support areas. Research and

off campus, visit it.nku.edu/faculty/

Last year, the Office of Information

development’s role in the initiative

networks/index.php.

Technology collaborated with the

involved placing the website design

College of Informatics' technology

35 | OIT Annual Report

Annually, the number of wireless users is increasing by almost 50 percent. As more mobile devices like the iPhone are used, this percentage is expected to grow.

2009 Active Surplus Site Research and development finished

assistance product, Bomgar. With

their education, qualifications,

its work on the NKU surplus

permission, ITSC uses Bomgar to

and talents. Now, because of

property site this summer. The

trouble shoot and repair issues. This

research and development’s search

NKU surplus property site is where

is advantageous because it not only

functionality tool, individuals in IMI

potential buyers can view items that

improves the speed of the help ITSC

can match companies and students

NKU no longer needs and access

provides but also the accuracy.

systematically instead of doing it manually.

bid sheets to purchase them. With research and development’s help, more product information sheets can be uploaded to the site and,

Cooperative Job & E-mail Server Updates Internship Postings Portal This summer, the infrastructure

conversely, buyers will be able to print these product information

In March, research and development

department upgraded NKU’s

sheets if needed. To see the surplus

and Infrastructure Management

hardware to increase e-mail space.

property site, visit

Institute launched the Cooperative

Now, all e-mail quotas are set to 400

procurement.nku.edu/surplus.

Job and Internship Postings Portal

MB. This number will increase again

for the College of Informatics.

in the fall.

Essentially, the portal is a site where

Bomgar

students looking for internships, co-ops, and employment can

Faculty Productivity

During spring, Information

create a profile and upload their

Technology Solutions Center

résumés. In return, the hope

Information Technology Solutions

implemented a new remote

is that these students can be

Center conducted a faculty

matched with companies seeking

productivity group this year.

Faculty members were provided with laptops and software based

36 | OIT Annual Report

During the 2008-09 fiscal year, OIT employed 65 students.

on work-related requirements. The

• Respondents agree that smart

up the phone or stopping by, this

goal: to determine which kinds of

classroom equipment should be in

convenient tool allows staff and

hardware and software made faculty

every room on campus.

customers to communicate online in

more productive.

• More than 50 percent of the

a matter of seconds!

respondents are using Blackboard These results were presented to

and only a small percentage use

Provost Wells in February.

Wimba.

Microsoft Student Discount for Software

Full survey reports will be disclosed

ITAC Survey

at the ITAC group meeting in the

This year, the office of the CIO

fall and will later be discussed with

worked with Microsoft to include

This spring, the Information

the Information Technology Policy

NKU in its ultimate steal – student

Technology Advisory Committee

Committee to help determine plans

discount for software deal. Now,

distributed an online survey to

for the upcoming academic year.

NKU students can buy the full suite

determine the shifting technology

of Microsoft Office products for

uses and needs of NKU faculty and

$59.95. For more information, visit

staff. More than 420 individuals

Live Support

theultimatesteal-us.

responded; 190 were faculty members. The survey concluded:

microsoft.com/student/discounts/

Think of AOL or Yahoo Instant Messenger: Live Support is

• Windows is the primary operating

essentially the same type of

system for respondents.

product. Live Support is a new chat

• At this point, most respondents

service that Information Technology

are not using mobile technologies to

Solutions Center introduced this

communicate with their students

spring. Now, instead of picking

or colleagues.

37 | OIT Annual Report

SAP Project System Architecture

Microsoft Windows Server Update Services The infrastructure department

• Advising

This fall marks the end of the

installed Microsoft Windows Server

This incorporated:

myNKU implementation also known

Update Services this year, which is

- Transfer credit

as the system, applications and

a Windows patch server that sends

- Change of program/specialization

products project. To prepare for

out Windows updates. Regularly,

- All registration functions

this, the infrastructure department

IT policy and compliance manages

- Permits and authorizations

implemented additional servers,

what updates are approved and

• Financial Aid Student

network infrastructure, load

views all reports it distributes.

Portal Access

balancers, and applications to

• Financial Aid System

assist with the launch of the new

• Registration

administrative system.

myNKU Milestones (Go Lives)

• Tuition Calculation and Billing

Spam Filter This year, these sectors of myNKU’s campus management system went

Online Student Evaluations

spam filter made its debut in May

live in preparation for the 2009-10 academic year:

After it piloted for multiple

of this year. For six months, the

semesters, research and

infrastructure department worked

development's application, online

with Microsoft on its development.

course, and instructor evaluations

The end result: the new spam filter

went campus-wide in spring 2009.

saves NKU $50,000 annually.

More than 6,300 students evaluated courses, and more than 22,000 evaluations were completed.

For more information, visit eval.nku.edu.

38 | OIT Annual Report

Northern Kentucky University’s

Tech Expo 2009

Web Rebuild

In May, the Information Technology

sessions related to a particular

In 2009, research and development

Solutions Center hosted the

theme. Educational Outreach

and web communications launched

2009 Tech Expo in Steely Library.

cosponsored the Building Quality

nearly 60 sites for the web rebuild

Presentations and demos were

Online Courses Summer Faculty

initiative. Approximately 115 sites

given by Apple, Cincinnati Bell, Dell,

Institute while the Office of the

were developed for the initiative

NKU Information Technology and

Vice Provost cosponsored the

during 2008 and 2009.

Infrastructure Management Institute

Active Learning, Student Learning

staff, and many more.

Outcomes and Assessment: QEP Summer Faculty Institute.

Training Institutes

The Information Technology Solutions Center hosted two

This year, the Information

additional weeks of trainings:

Technology Solutions Center paired

Summer Faculty Institute

up with the Office of the Vice

(traditional) and Summer Technology

Provost and Educational Outreach

Institute Office Productivity for

to offer two new summer institutes.

Faculty and Staff. During these two

Each institute was four days long.

weeks, faculty and staff could select

Approximately 15 faculty members

from a variety of offerings including:

attended each week-long session,

podcasting, SharePoint, Blackboard,

which consisted of a series of

business warehouse, Excel, digital media, and more.

39 | OIT Annual Report

What’s in the Works A Year in Review Vision and Mission

These are a sampling of some of the projects that the Office of Information Technology is currently working on.

OIT Departments IT Governance How we Compare

This Fall Faculty & Staff Directory

Why IT matters at NKU IT Portfolio Achievements Projects in Progress

This fall, research and development will complete its user-friendly faculty and staff directory interface for the NKU website. This will enable various departments on campus to achieve the same look and feel as the College of Informatics faculty and staff directories online.

Moving Forward

Microsoft Forefront Antivirus This fall, the Office of Information Technology will make Microsoft Forefront AntiVirus software available to all NKU students. This will be the first time NKU has offered free antivirus software.

Information Technology Solutions Center will provide support once 40 | OIT Annual Report

ForeFront goes campus-wide.

Computer Replacement Order System

Faculty functionality

Manager Self Service

This incorporates:

• During the fall or early next

• Faculty schedules

year, supplemental pay and part-

This fall, faculty and staff will no

• Class lists

time faculty PAR forms will be

longer have to submit paper order

• The ability to send e-mails to class

in electronic format. These two

forms for computer replacements;

• A way to report attendance/non-

forms are the start of all PAR

all orders will be processed

attendance

forms becoming electronic.

- A committee will be developing

online. Information Technology Solutions Center and research and

Grade courses

electronic forms to assist in the organizational unit restructuring

development, have paired up and created an online experience that

Employee Self Service

process to ensure the policy for

will not only allow you to select your

• Working time

organizational restructures is

replacement computer but also to

- Monthly paid faculty and staff will

followed.

customize it.

have the ability to submit absences electronically for approval and

Interfaces

To see the computer replacement

processing in myNKU.

• The benefits interface

order system, visit

- Biweekly paid staff and student

will transmit Delta Dental

appserv1.nku.edu/pcorder.

employees will also have the ability

information weekly to Delta

to electronically submit absences in

Dental automatically. This will

addition to hours worked.

ensure accurate information is

• Bank information

transmitted to Delta Dental in a

- Employees will be able to manage

timely manner.

myNKU Milestones (GO LIVES)

direct deposit accounts online. This As the campus management

includes: adding, deleting, changing

implementation of myNKU wraps

account information, or changing

up in 2009, finance and human

amounts allocated to each individual

resources will continue to launch

account.

additional functionalities.

Unified Messaging This fall, NKU will have unified messaging, which allows users to receive voicemails via e-mail. The perks: unified messaging increases reachability and requires no hardware!

41 | OIT Annual Report

This Winter & Next Year Wireless In Student Housing

Cost to Attend – NKU Calculator

Online Orientation Project

In the fall, the infrastructure

Next year, research and

Research and development is

department will finish putting

development will have another

currently working on an online

wireless Internet access in all student

online asset for prospective and

orientation project for the Office

housing. The housing will have more

current students, the cost to attend

of New Student Orientation and

than 100 wireless access points,

– NKU calculator. This calculator

Parent Programs. Once the project

which means denser coverage and a

will compare private and public

is complete, undergraduate

better connection speed.

universities’ charges and allow each

transfer students and international

individual to estimate his or her own

students that are unable to attend

expenses at NKU.

Northern Exposure (the new-student orientation on campus) can go online for orientation.

42 | OIT Annual Report

Student E-mail for Life

Video Solution

Web Rebuild

Currently, NKU has almost 27,000

In an effort to make 2008's interim

The web rebuild project will

student e-mail accounts – 15,000

video solution a comprehensive

be complete in fall of 2009. All

belong to current students; the rest

one, a sub-team of the Information

academic and administrative NKU

belong to graduates or students

Technology Assessment Committee

sites will be finished.

who’ve been enrolled at NKU

has been working with the Office

within the past year. Generally,

of Information Technology and

one year after students leave NKU,

the technology support staff of

these student e-mail accounts are

the College of Informatics to

deleted. Not anymore! This winter,

provide more video options and

the infrastructure department will

opportunities for NKU faculty and

make student e-mail accounts last a

staff. The goals for the new video

lifetime. By providing student e-mail

solution include: providing faculty

for life, NKU is able to provide

and staff with the opportunity to

communication for alumni and keep

create their own videos (capturing

its name afloat.

footage of lectures and guest speakers), edit video content, and host classes online. A new solution

Testing Services

should be in place by next year.

Research and development is investigating software for the bursar's office that will enable students to pay online for tests (at NKU). This new service should be available next year.

43 | OIT Annual Report

Moving Forward & Thinking Progressively A Year in Review Vision and Mission OIT Departments IT Governance How we Compare

At Northern Kentucky University, the Office of Information Technology thrives on the of concept forward thinking. Forward thinking is about having vision, thinking progressively, and strategizing for future success.

It’s also about knowing what's happened in the past, taking into account current trends, and intuitively moving forward.

Here are OIT's latest forward-thinking plans.

Why IT matters at NKU IT Portfolio Achievements Projects in Progress Moving Forward

Computer Replacement Program An ongoing project for the service department is its computer replacement program. The goal: to replace all of NKU's outdated computers and laptops. Currently, the service department is replacing more than 700 computers and laptops and is researching thin-client technology to use in OIT's open labs on campus.

For more information about thin-client technology, visit dell.com.

44 | OIT Annual Report

Disaster Recovery/ Business Continuity

Efficient Computing

In the event of a disaster, it’s

The infrastructure department

important to have a plan. Currently,

recently began efficient computing,

Implementing smart classrooms

departments in the Office of

which essentially uses virtualization

is another continuous project for

Information Technology are working

software to consolidate servers.

Information Technology Solutions

together to establish a disaster

Already, infrastructure has migrated

Center. Currently, NKU has

recovery/business continuity plan

25 (physical) servers to five

241 smart classrooms. As NKU

in the event disaster or emergency

(physical) servers and, as a result,

attendance grows and technology

strikes NKU. Already, NKU has

has reduced electrical, cooling, and

needs change, making more

joined forces with other universities

hardware maintenance expenses.

classrooms smart and updating

Smart Classrooms

the current smart classrooms

in Kentucky to offer assistance to one another during emergencies. If

Migration to virtual servers will

disaster were to strike NKU, local

continue for the next two years to

and state universities would:

further reduce electrical and cooling costs.

Wireless Expansion for Mobile Devices

Mobile Technologies

Can you believe it? Northern

• Host NKU’s website for the duration of the emergency or disaster.

are vital.

Kentucky University has been

• Update the website with critical emergency/disaster-related

Currently, the infrastructure and

wireless for five years now!

information.

service departments are working

However, as more faculty, staff,

• Restore NKU administrative

together to support more mobile

and students use mobile devices

systems.

technologies at NKU. As of this

to access the Internet, some

summer, almost 200 faculty and staff

places on campus just won't

Blackberries are managed!

pick it up. That's why wireless

This is just the beginning of the

expansion is necessary. Over the

disaster recovery/business continuity plan for NKU, though. Since change

Additionally, research and

long term, by expanding NKU’s

is inevitable, NKU's individualized

development is brainstorming

wireless capabilities, more mobile

recovery plans will be a continuous

mobile application ideas. Soon it will

devices will be supported.

effort for OIT departments whether

begin its work on creating additional

it's reprioritizing, implementing the

functionality to iNKU.

latest technologies, or finding the best alternative services and solutions.

45 | OIT Annual Report

46 | OIT Annual Report

Appendix

47 | OIT Annual Report

Business Service Software

BSI

Infra

A tool used for tax calculation.

The program used for Office of Information Technology service

Business service software is licensed

Business Warehouse

application software (or third-party

This is myNKU's data warehousing

software) that is used to support the

system.

requests.

Joomla A web content managementsystem

campus community.

EMAS ACT!

A tool used for undergraduate

A tool used for graduate student

student recruitment.

used for additional web functionality.

Kronos Software for timekeeping.

recruitment.

Enterprise Portal Ad Astra

This is myNKU's enterprise

KYOPS

A tool used to schedule rooms

portal system.

A tool used by the campus police department.

on campus.

EventsPro All Card

A tool used to manage events.

This is address software.

Identification cards for NKU faculty, staff, and students.

Allegiance Fundraising System

Mailroom

Finance This is myNKU's financial

MediaNet

system – Finance.

This is software for Steely Library.

Human Capital Management

Micros

This is myNKU's human resources/

A tool used for campus cash

payroll system.

registers.

ImageNow

Microsoft Project

A tool used for document imaging.

This is project-planning software.

A tool used for WNKU (NKU's radio station) fundraising.

Alva Software A program for old document imaging.

48 | OIT Annual Report

Navigator

Serena Collage

TMA Maintenance Management

This is software used for automatic

NKU's web content management

Software

call distributor calling.

system.

The tool used for Physical Plant service requests.

NetReg

SharePoint

A tool used for computer

A tool used for web content sharing.

T2 Parking Systems This is the software that enables

registration in student housing.

Sigma ProSam

faculty, staff, and students to

OPScan

This is the financial assistance

purchase parking passes.

A program used to scan tests.

system.

Tserve

Payment Gateway

Snap Survey

A tool used for processing online

What NKU uses to process credit

This is surveying software.

payments.

Solution Manager

Webevent

Pharos Pay for Print

This monitors myNKU's software

This is what’s used to manage NKU’s

NKU's software for print payment.

system.

online calendar.

Raisers Edge

Spectrum

A tool used to stay in contact with

This is software used by the Campus

NKU alumni.

Recreation Center.

Room Management System

Student Lifecycle Management

A tool used for scheduling rooms in

This is myNKU's student information

student housing.

system and includes admissions,

cards.

registration, student accounting, SAP-GUI Distribution

and degree audit data.

This is the myNKU GUI patch server.

49 | OIT Annual Report

Core Service Software

Cisco CallManager/IP Phones

E911

These are Internet-based phones.

911 call monitoring.

system software (or third-party

Cisco Unity Voicemail

File Sharing

software) that is used to support the

What NKU uses for voicemail.

How NKU manages departmental

Core service software is licensed

and individual drives.

campus community.

CiscoWorks

Active Directory

What NKU uses for network

Firewall/Network Protection

monitoring.

NKU's network security.

CuteChat

Ghost

A web service that enables one-on-

NKU's imaging software.

List of NKU accounts (faculty, staff, students, and their information).

Apache

one conversations.

Identity Lifecycle Management

An NKU web server.

DB2 Automatic Call Distributor

NKU's database software.

Internet Information Services

Software to manage departmental multiline phones.

A tool used to manage user IDs.

DNS External-BIND

An NKU web server.

External Internet URL name hosting.

Listserv

Blackberry Enterprise Software What NKU uses for Blackberry

DNS Internal-Microsoft

synchronization.

Internal Internet URL name hosting.

An e-mail distribution list.

Microsoft Exchange Bomgar

DSX

A remote support service that the

Provides NKU's card security.

Microsoft's program for e-mail.

Information Technology Solutions Center uses daily.

Dynamic Host

Microsoft Forefront

Configuration Protocol

Virus checking software available

Creates Internet protocol address

to students.

assignments.

50 | OIT Annual Report

Mysql

Virtual Private Network

Database software.

VPN is what employees and student

Network Connection

Desktop Software

workers use to access the NKU

Desktop software is licensed

network while working off-campus.

software that faculty, staff, and

NKU's Internet connection.

students use to accomplish a job Visix Digital Signage

Oracle DB 10i

A tool used to manage electronic

Database software.

signage on campus.

Phone Switch/Dial Tone

VMware

Used to maintain NKU's desk phones.

Virtualization software used to

function.

Adobe Products

consolidate servers.

Printservers

Design software.

Apple QuickTime Media player.

How NKU manages printers and

WhatsUp Gold

printer drivers.

What NKU uses to monitor

ArcGIS

its servers.

Graphing software.

Wireless Control System

Fathom 2

What NKU uses to monitor its

Math graphing software.

Secure Access Control Protects network logins.

Security Monitoring, Analysis &

wireless Internet on campus.

Response System

Firefox

How NKU monitors and logs security

An Internet browser.

issues, data analysis, and responses.

GEO Sketchpad SQL Server

Geometry software.

Database software.

Internet Explorer Tivoli Storage Management

An Internet browser.

A backup solution for NKU's databases.

51 | OIT Annual Report

iTunes

Microsoft Office

R

Music player.

Suite of Office software. Includes

Statistics software.

Word, Excel, Power Point, Java Runtime Environment

and Access.

Software integral to intranet applications.

JAWS

Real Alternative Media player.

Microsoft OneNote Office software for taking notes and

SPSS

gathering information.

Statistics software.

Microsoft Photo Story 3

SwapKeys

Software that uses photos to create

Software for language and keyboard

a storyboard.

differences.

Microsoft Visual Studio

Tell Me More

This is programming software.

Arabic and Chinese teaching

Software to read text aloud for people with visual impairments.

JCreator A java compiler.

Kurzweil Software for reading text.

software.

Microsoft Windows Media Player

Mathematica

Microsoft's media player.

Math graphing software.

Tera Term Pro A Telnet client.

Minitab Microsoft Movie Maker

Statistics software.

Microsoft's movie creator.

TextGen A test generator for My Math Lab.

MyITLab Microsoft .Net Framework

Technology teaching software.

Software for user interface, data access and database connectivity.

VLC Media player.

MyMathLab Math teaching software.

ZoomText Software to enlarge text for people

Power DVD DVD player.

52 | OIT Annual Report

with visual impairments.

Hosted Service Software

NKU Twitter NKU social media software. Visit

Language Streaming Software

twitter.com/nkuedu.

This is an audio tool for foreign language education.

Hosted service software is software made available remotely from the

SPAM Filter

vendor and used to support the

A filter for any unwanted

Medical Training Software

campus community.

communication usually in the form

This is a training tool for nursing

of e-mail.

majors.

A system with faculty information

WEAVEonline

Streaming/Podcast Producer

to support SACS accreditation

A tool used for university planning

This enables podcasting or online

processes.

and assessment.

audio content to be delivered.

Emergency Campus

Wimba

TurningPoint

Communications

Tools that are web classroom extras.

The classroom clickers that students

Digital Measures

use to vote (in smart classrooms).

This issues emergency text messages to Norse Alert

WNKU Radio Streaming

subscribers.

Live broadcast of the campus

TurnItIn

station.

An application that checks for plagiarism.

iTunes U This is iTunes for universities.

Instructional Software

A tool that schedules tutoring

Job Recruitment (jobs.nku.edu) NKU's job recruitment site.

TutorTrac

Instructional software is software

sessions.

used for teaching.

NKU Facebook NKU social media software. Visit

Blackboard

facebook.com/nkuedu.

An online learning environment.

53 | OIT Annual Report

NKU Custom Applications NKU custom applications are software that is created internally to support the needs of faculty, staff, and students.

Account Maintenance A tool used by the Information Technology Solutions Center to support NKU and its needs.

Combined Giving

News Module

An application for NKU's Combined

The method by which news is posted

Giving Campaign that designates

to the NKU website.

donations to United Way and Community Shares' charitable and

Online Evaluations

social service agencies.

This enables students to do course and instructor evaluations.

Creative Job & Internship Postings Portal

PC Order

This enables students and recent

A tool used by faculty and staff to

graduates to post rĂŠsumĂŠs and

order replacement computers.

possibly be matched with a job opportunity.

This displays the course offerings by

Administrator Evaluations This enables faculty to do administrator evaluations.

Blackboard Merge This application supports faculty that are using Blackboard to facilitate multiple sections of the same course.

Developmental Math Placement

Homecoming, Faculty Regent, Faculty Senate, Staff Congress, Staff Regent and Student Government Association elections.

determine student class placement

SAP/All Card reader software

(based on standardized test scores).

This is the All Card swipe software that loads myNKU records (personal

Early Alert

information).

A tool used by professors to provide students with extra assistance.

Regents Distinguished Service Awards

Find-It

A nomination process for awards

The campus directory of students,

given at the NKU Staff Appreciation

faculty, and staff.

Day luncheon.

iNKU

Senior Survey

NKU's free mobile phone application

The survey senior students take

available on iTunes.

before graduating.

Key Request An application for locksmith requests for keys.

54 | OIT Annual Report

session and term.

An application used by advisors to

Campus Elections The application used for

Public Website Schedule of Classes

This publication was prepared by Northern Kentucky University and printed with state funds (KRS 57.375). Northern Kentucky University does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, marital status, sexual orientation or veteran status in training activities or employment. Educational programs or activities are set forth in accordance with Title IX, Title VI, Title VII, ADA and Section 504. For more information, please contact the Office of Legal Affairs & General Counsel, Lucas Administrative Center 824, Nunn Drive, Highland Heights, KY 41099, (859) 572-5588, which has been designated to coordinate the schoolยนs efforts to comply with the aforementioned regulations.