NKY Business Journal | September/October 2020 by Northern Kentucky Chamber of Commerce

SEPTEMBER/OCTOBER 2020

LEADING IN CHALLENGING TIMES BUSINESS JOURNAL OFFICIAL MAGAZINE OF THE NKY CHAMBER OF COMMERCE

P 14 SMALL BUSINESS RECOVERY GRANTS P 20 CONTINUITY IN THE FACE OF DISRUPTION P 24 CHALLENGES OF LEADERSHIP

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CONTENTS

4 Chair's Letter

Small Business Recovery Grants for Minority-, Veteranor Women-Owned Businesses

8 Leadership NKY Class of 2021 9 Pivoting in a Pandemic 10 Regional Youth Leadership Class of 2021

11 Next Generation Leader Award Winners 14 Small Business Recovery Grants 18 Excellence in Education Celebration 20 Continuity in the Face of Disruption 24 Challenges of Leadership 26 GROW NKY in Action

28 Business Impact Award Winners 30 Around the Chamber 32 Ribbon Cuttings 36 Member Milestones

ON THE COVER: NKY Chamber members participate in a variety of virtual programming amidst the pandemic. On the screen are: TOP (L to R): Dan Cahill, Dr. Karen Cheser, Will Johnson; MIDDLE: Garren Colvin, Linda Schilling, Cheryl Floyd; BOTTOM: Catrena Bowman-Thomas, Dr. Fernando Figueroa and Brent Cooper

LEADING IN CHALLENGING TIMES SEPTEMBER/OCTOBER 2020 VOLUME 40 NUMBER 1

LEADERSHIP | VOLUME 40 NUMBER 1

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CHAIR’S LETTER

CAHILL

DAN CAHILL Chair, NKY Chamber President & CEO, HSD Metrics

"Leaders need to assert authority during a crisis, but most of the time, leaders transform their vision through relationships, people, decisions and meaningful interactions."

LEADERSHIP HAS BECOME TO MANAGEMENT AS Xerox has become to the world of copiers. There was a time when to “Xerox” something meant you were going to make a copy. Xerox likely enjoyed the name recognition but was troubled that their brand became a common verb. Leadership as a concept has become equally common even though the existence of leadership in an organization is arguably the main ingredient for its success and arguably hard to master. My dissertation was about the impact of leadership on startups, so I had to study the academic research from its inception. It goes something like this: At one time, leadership was tied to a male-dominated set of qualities. If you had those qualities or engaged in “leader” behaviors in certain situations, you were considered a good leader. In fact, you had an advantage if you were born with certain “leader-like” personality traits. Since the late 1970s and 80s, we have evolved quite a bit. We now know that while traits and behaviors are relevant, true leadership exists as more of a concept than a person or personality. It is accessible to any individual of any race or gender in any situation. It is a vision. It is a shared set of principles often driven by key members of the organization. Leaders need to assert authority during a crisis (e.g., an army sergeant telling his troops to sit down and shut up during a battle), but most of the time, leaders transform their vision through relationships, people, decisions and meaningful interactions. Through my studies, I came to understand why leadership is so over-researched and over-used. It is a powerful force. People want leadership, but it is hard to get. It clearly can create amazing outcomes for organizations, but it can be very hard to attain as an individual or as a company. Everyone wants to know how to recruit, retain and develop leadership because its existence is a competitive differentiator. The soul of one leader can amplify an organization, a movement, a community. While I appreciate that leadership has elevated in visibility, it is imperative that we respect the importance of leadership, so we don’t let it become common. In this issue, we will get a look at some extraordinary leaders in our community. They are not common. They represent individuals who are bold and humble. They give us their time, energy and vision. They raise the level of excellence in their organizations. Enjoy their stories.

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NORTHERN KENTUCKY BUSINESS JOURNAL

40% 40% NKY Chamber is partnering with Humana to help businesses with one of their largest expenses: health insurance. NKY Chamber HealthSolutions is a new health insurance association exclusively for NKY Chamber members with 2+ employees With HealthSolutions, many NKY Chamber members will see savings between 5-40% on health insurance premiums .* NKY Chamber is partnering with Humana to help businesses with one of their largest expenses: health insurance. NKY Chamber HealthSolutions is a new health insurance association exclusively for NKY Chamber members with 2+ employees

Contact your NKY Chamber Broker to start saving

Thanks to our participation in the NKY Chamber Health With Solutions Program, Granite World can offer HealthSolutions, many NKY Chamber excellent employee benefits which are generally members will see savings between 5-40% unaffordable for small businesses like .* ours. This is a on health insurance premiums huge advantage in a competitive labor market.

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CENTRAL TO YOU

Cincinnati PRSA 2019 Small/Mid-Sized PR Agency of the Year

Member FDIC

Congratulations, Kyle! St. Elizabeth is proud to recognize our very own Kyle Brabender as a member of the Leadership Northern Kentucky Class of 2021.

stelizabeth.com

Congratulations Caroline Clift! Leadership Northern Kentucky Class of 2021

800.544.8306 | www.horanassoc.com

Congratulations to Noah M. Welte â&#x20AC;&#x2122;05, Esq., member of LNK 2021

859.341.5800 thomasmore.edu @ThomasMoreKY

LEADERSHIP

Announcing the Class of 2021

OLIVIA AMLUNG Adams, Stepner, Woltermann & Dusing, PLLC

MICHELLE BINGLE Citi

TAMI BLEVINS GEAR UP Kentucky / KY Council on Postsecondary Education

KARLA BOLDERY La Mega Media Inc.

CATRENA BOWMANTHOMAS Northern Kentucky Community Action Commission

KYLE BRABENDER St. Elizabeth Physicians

BILL BRADFORD Ft. Thomas Independent Schools

FRANK BUSOFSKY TANK

CAROLINE CLIFT HORAN

LAUREN COPELAND Brighton Center, Inc.

DAVID DALTON The Think Shop & Red Hot Promotions, Inc.

BRAD DEGENHARDT Lakeside ParkCrestview Hills Police Department

VICTOR EVANS VonLehman CPA & Advisory Firm

CHRIS FRODGE Huntington Bank

JODI FUNKE Willow Creek Developers and Builders

HEATHER HAWKINS Taft, Stettinius & Hollister LLP

WHAYNE HERRIFORD Whayne Herriford, MS, LPCC-S

REBECCA HETZER The Dental Care Plus Group

LOUIS HILL Planning & Development Services of Kenton County

JOSH HUNT City of Florence

MEGAN JACKSON Master Provisions Inc.

LISA JONES RevLocal

HANK KERSCHEN St. Elizabeth Physicians

JENNIFER KINSLEY Northern Kentucky University

JOE KLARE SETH LONGLAND Catalytic Development Kenton County Public Funding Corp. of Library Northern Kentucky

ERICA SCHRAND City of Ft. Mitchell

BRIAN LOOSLI The Kroger Co.

ERICA MARYE Gateway Community & Technical College

JEREMY SCHRAND TERRY STAPLETON JOSHUA TURNER Northern Kentucky PMC Organometallix, Messer Construction Chamber of Commerce Inc. Co.

KRYSTLE NEMO Merrill Lynch

TARITA PRESTON The Curated Coach

PATRICK RODDY Citi

JOHN RUEBEL City Wide Maintenance of Cincinnati

JENNIFER SCHMITZ The Kroger Co.

JUSTIN VANDERGLAS Clark Schaefer Hackett, CPAs & Business Consultants

CHRIS VERST Verst Logistics

MEGAN VOLSKI WesBanco

NOAH M. WELTE Thomas More University

SANDRA WOODALL EC LEARN

Leadership NKY is powered by:

PAGE 8

NORTHERN KENTUCKY BUSINESS JOURNAL

LEADERSHIP

Pivoting in a Pandemic

DR. KAREN CHESER Superintendent, Fort Thomas Independent Schools Chair, Leadership

ELIZABETH CORBETT

SEAN COHEN

Focus On Success Chair, LNK Class of 2021

S Cohen Insurance Chair, RYL Class of 2021

LEADERSHIP | VOLUME 40 NUMBER 1

WE NEED LEADERSHIP NOW MORE THAN ever. As we continue to face complex problems in a changing landscape, leadership development and support are a hot commodity. There are no schools, textbooks, or executive coaching programs that have provided a step-by-step approach for dealing with a pandemic, at least not one like this. As a superintendent/CEO of a Kentucky school district, the challenges impacting our schools from COVID-19 have been almost insurmountable. Keeping 3200 students and 350 employees safe while navigating their physical, social, mental, and academic needs as well as the economic needs of our community requires flexibility, adaptability, networking, tough decision-making and strong systemic thinking. The NKY Chamber has been a great partner in both exemplifying these traits as well as providing support and resources. Additionally, I serve as Vice-Chair of the Chamber Executive Committee and College & Career Readiness (Pillar 2) Lead for GROW NKY, I have been impressed with how the NKY Chamber has continued on during the pandemic-with virtual events, frequent online meetings, regular communications, legislative and financial news, and resource consolidation. From current information about COVID hospitalizations, to celebrating the Outstanding Women of NKY, to ideas for good deals on thermal scanners, to tips for acquiring federal grants, the NKY Chamber has been with us every step of the way-leading, supporting, communicating. The work to transform our region, to make NKY a better place for all of its citizens has continued. For example, through GROW NKYâ&#x20AC;&#x2122;s College and Career Readiness work, we participated in a research project with MIT, created and funded a work-based learning online platform, and we continue to meet with school and business representativesdespite COVID-19 shutdowns. And the 2019-20 classes of Leadership NKY (LNK) and Regional Youth Leadership (RYL) carried on, pivoting many times based on changing conditions, with new classes starting soon. And while this will be an anything but a normal launch to the LNK and RYL classes, we are proud to introduce in this edition of the Business Journal, the NKY Chamber staff and many amazing volunteers that are planning high quality, meaningful programming for them. This yearâ&#x20AC;&#x2122;s Leadership NKY class is chaired by Elizabeth Corbett, Partner at Focus On Success; and RYL is chaired by Sean Cohen, Owner/Principle Agent with S. Cohen Insurance. Without a doubt I am sure that these classes will experience a year unlike any other. Congratulations to all those selected! NK Y PAGE 9

LEADERSHIP

Announcing the Class of 2021

AVERY ADCOCK Ludlow High School

DANIEL BAILEY Larry A. Ryle High School

ELEANOR BENDER St. Ursula Academy

SAVANNAH BRIZENDINE Summit Country Day

SYDNEY BROOKS Campbell County High School

LANIER CLOAR Notre Dame Academy

JOE COOLEY Lloyd Memorial High School

JOHN COURTNEY Boone County High School

AMAYA DAY Beechwood High School

CHARLES EISNER Covington Catholic High School

NEVA HAHN Calvary Christian School

DANIELLE HALL Hughes STEM School

NATHAN HEILBRUNN Indian Hill High School

ZACHARY HOLTZ Bishop Brossart High School

MOLLY HULL Mount Notre Dame

NICHOLAS JACOB Summit Country Day

VERONICA JENNINGS Madeira High School

ABIGAIL JOHNSON Villa Madonna Academy

KARMYN JONES Simon Kenton High School

MAGGIE KEENAN Mount Notre Dame

LIAM KELLEY Walnut Hills High School

ALLYSON KNOTTS Covington Latin School

KEVIN KREBS Covington Catholic High School

RILEY KUPKA Taylor High School

ISABELLA L'ANGIOCOLA Indian Hill High School

JOSEPH LANSBERG Sycamore High School

GRACE LAUDENSLAYER St. Henry District High School

OLIVIA LIGHTHALL Conner High School

CHLOE LINDSEY Ludlow High School

KASEY LOWE Sycamore High School

JILLIAN MACKNIGHT Notre Dame Academy

KENDELL MOORE Randall K. Cooper High School

DOMINIC MORGAN Newport Central Catholic

AMY MULLER Mariemont High School

MAX PERRY Randall K. Cooper High School

SOPHIA SARAKATSANNIS Highlands High School

OWEN SETTERS St. Henry District High School

CALLIE SHATTO Strong Oaks Academy

LIAM STEWART Campbell County High School

KAYELYN STROTMAN Holmes High School

THANKS TO OUR COMMUNITY PARTNERS!

LUKE VENABLE Newport Central Catholic

JENNA VOGELPOHL Simon Kenton High School

JOCELYN WALTON Walton Verona High School

KATHERINE WEBB Boone County High School

GRETA WOLTER Milford High School (NOT PICTURED) AWA SANGARE DePaul Cristo Rey

PAGE 10

The Carnegie Chick-fil-A Newport Pavilion Cincinnati Police Academy Cincinnati USA Regional Chamber CVG Executive Transportation First Lutheran OTR

LNK Alumni Newport on the Levee Northern Kentucky University Qdoba, Florence St. Elizabeth Healthcare Taft Law Center Viox & Viox

NORTHERN KENTUCKY BUSINESS JOURNAL

Congratulations to the winners of the 2020 NKYP

Next Generation Leader Awards in the categories of

EDUCATION

PROFESSIONAL SERVICES

Kevin Reynolds, Thomas More University

Sarah Grace Mohr, MACKEY

PUBLIC RELATIONS, ADVERTISING & MARKETING

PUBLIC SERVICE & COMMUNITY ORGANIZATIONS

LEGEND AWARD

Mark Collier, Ft Thomas Matters & Living Media

Ellen Bates, Brighton Center

ARTS, ENTERTAINMENT & HOSPITALITY

Kim Best, The Carnegie

MEDICAL & HEALTHCARE

Tyler Hudson, Hudson Eye Center

NGLA Presenting Sponsor:

Justin Otto, North American Properties

NKYP Presenting Sponsor:

NGLA Award Sponsors:

NKYP Supporting Sponsors:

Candace McGraw, Cincinnati/NKY International Airport

Congratulations to Heather Hawkins, selected as a member of Leadership Northern Kentucky Class of 2021.

Heather Hawkins Partner Taftlaw.com

Krystle Nemo Financial Advisor 859.426.4282 Merrill Lynch Wealth Management 300 Buttermilk Pike Suite 320 Fort Mitchell, KY 41017

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. © 2020 Bank of America Corporation. All rights reserved. | MAP2955741 | AD-08-20-0166 | 470944PM-0320

2020 Annual Dinner Presented by

The NKY Chamber of Commerce staff congratulates Marketing & Communications Director

Jeremy Schrand on being Selected as a member of Leadership Nor thern Kentucky

LNK 2021

Class of 2021

Save the Date November 12, 2020

H O M E

Moving in? moving out? moving up?

T EAM

Bringing buyers & sellers together for 24 years John Lorms | Realtor johncandoit.com 859.486.0060 john@JohnLormsRealEstate.com

Digital Marketing Handled Local Search Review Marketing Paid Advertising Social Media

Lisa Jones Give Lisa a call for a FREE consultation!

Digital Marketing Consultant 859.743.5124 | LSJones@revlocal.com

Small Business Recovery Grants

GRANT RECIPIENTS Around the Clock Childcare, LLC. (Kenton) Asmi LLC (Boone) Becca’s Body Sculpting Studio (Kenton) D.A.D.S. Bobcat Service (Pendleton) First Achievements, PLLC (Boone) Grainwell (Kenton) Head 2 Toe Salon NKY (Kenton) Kradle to Krayons Childcare Learning Center (Campbell) OKOTA, LLC (Boone) Sage Yoga Co. (Kenton) Small World Child Development Center (Pendleton) Susan’s Salon & Spa (Campbell) Tallant Music Studio, LLC. (Campbell) Tracy Nicole Brand (Boone) T&C Operating, LLC (Campbell) Wiseman Crossing Designs (Boone) Yankee Doodle Deli (Kenton)

Staff Contribution

SEVENTEEN LOCAL, MINORITY-, WOMENand veteran-owned businesses are receiving assistance as they continue their path to economic recovery as a result of a partnership between the Northern Kentucky Chamber of Commerce Foundation (NKY Chamber) and Duke Energy Foundation. More than 160 businesses applied for the NKY Small Business Recovery Grants for Minority-, Women- and Veteran-Owned businesses, which focused on providing aid to businesses that have been adversely affected by COVID-19. Seventeen businesses were selected for grants of various amounts totaling $70,000 as part of the initiative.

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NORTHERN KENTUCKY BUSINESS JOURNAL

Grant Recipient Member Spotlight D.A.D.S Bobcat Service D.A.D.S Bobcat Service is the only union company in the tri-state area that offers concrete restoration under utility agreements with Local 265. D.A.D.S Bobcat Service is the only female owned business of this type in the tri-state with signatory to Local 265, pre-qualified through KDOT, and WBE/DBE/SBE certified in the State of Kentucky & the City of Cincinnati. The company plans to use the grant to help pay for new equipment that needed to be purchased to keep employees safe and healthy as they work in smaller groups.

Grainwell is owned and operated by three sisters and based in Covington. The Grainwell team designs and creates wood-centric, one-of-a-kind products from quality material. They pride themselves in creating products that celebrate the authenticity of the material. They're inspired by the opportunity to bring a memory into a tangible product to treasure for years to come. Their products celebrate where someone is from, where they've been or where they hope to go. Each piece is inspected to ensure quality material. From modern home decor to customized statement pieces, they strive to continue to create products that tell a story. They plan to use the grant to help with overhead costs and continue to keep their employees on full time. And, also help with marketing strategies to increase online efforts to increase sales.

“We’ve continued to hear from our small business customers that they are having the hardest time trying to get funding to not only stay afloat, but to keep their doors open,” said Amy Spiller, president of Duke Energy Ohio and Kentucky. “This is a way for us to have a direct impact on a critical customer segment.” The program was open to qualifying businesses with 50 employees or less that are Duke Energy customers in Boone, Bracken, Campbell, Gallatin, Grant, Kenton and Pendleton counties. Applications were reviewed by a diverse panel of judges comprised of business and community leaders from a variety of industries, partner organizations and Duke Energy representatives.

LEADERSHIP | VOLUME 40 NUMBER 1

Yankee Doodle Deli

Grainwell

Marilyn Baker was a SpeechLanguage Pathologist turned Chief Pretzel Lady! She started cooking for co-workers at Drake Hospital in 2005 when her Sheltie named Yankee Doodle, passed away. It was just for fun at the time but the gift shop at Drake Hospital picked up the pretzels to sell and my business was born! With degrees in speech pathology and special education, Marilyn had a desire to help others and as a result has been able to work with Life Learning Center and The Point to hire employees that needed a second chance. With the Small Business Grant, she will be able to pay her part-time marketing specialist and part-time client from Life Learning Center. She will also acquire labels for the new Fiery Rub and ZOLOS (Rolos meet Cinna-Zels) products, and help pay an existing operating debt.

Managing Director of GROW NKY and Vice President of Workforce at the NKY Chamber Leisa Mulcahy says the grants will provide substantial help across several industries most affected by necessary measures implemented to flatten the pandemic’s curve. “As we continue to move forward with the re-opening of the economy, it is important we make sure we are providing resources for all the businesses we support – especially those that run the risk of being underserved,” said Mulcahy. “With the generous support of the Duke Energy Foundation, this grant will ensure that every partner in our business community will have an opportunity to survive and thrive.” NK Y

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The Fifth Annual

Women’s Initiative Virtual Regional Summit sponsored by

Onward & Upward: Cultivating Growth & Agility in a Changed World 2020 Virtual Conference Tuesday, October 13 — Wednesday, October 14 8:30 AM — 12:30 PM $45 NKY Chamber Members $45 NKYP Passport Holders $60 Future NKY Chamber Members

NKYChamber.com/WISummit20

Supporting Sponsor

Event Sponsors

Networking Sponsor

Closing Event Sponsor

Breakout Session Sponsor

HORAN

Thanks to Suits That Rock, our generous Rock On for The Carnegie Kids sponsors, and individual donors for supporting The Carnegie’s arts education programming – and for sharing the magic of Suits virtually!

2020 SUITS THAT ROCK SPONSORS Gold Sponsors: Fidelity Investments, St. Elizabeth Healthcare, Qual IT Resources, Union Savings Bank Silver Sponsors: Baird, The Tapke Dusing Group, Frost Brown Todd, Greater Cincinnati Foundation, Mariner Wealth Advisors, Rumpke, Scooter Media, Spotted Yeti Bronze Sponsors: 84.51°, American Mortgage, CBTS, Chris & Valerie Bopp, C-Forward, Deloitte, Encore Technologies, Fifth Third Bank, HSD Metrics, Jan & Tim Timmel, Sara & Michelle Vance Waddell Host: Citizens Deposit Bank, Rizzo Painting Contractors, Sara & Richard Behrman, Third Rock Music

QUALITY ASSURANCE The quality of your education directly impacts the quality of your life. Xavier University has been providing the highest quality business education since 1831. We offer several pathways to a MBA that will fit with your lifestyle. The value of the curriculum, faculty, students, and alumni provides a return on your educational investment that is unmatched in the region. We are positive the experience will enhance your life and career for the better. CHOOSE FROM: • Executive MBA • Full-time MBA • Online MBA • Part-time MBA

READY TO MAKE THE MOVE? Let us improve your quality of life.

xavier.edu/mba

Excellence in Education Celebration NKY Chamber, Education Council host virtual celebration of local educators, students and community partners Staff Contribution PICTURED: TOP (L to R): Lindsay Hill, Ockerman Middle School; Angela Gumm-Buschle, Dayton High School; Jamie Hubbard, Conner High School; MIDDLE (L to R) Barbara Jones, Grant County Middle School; Casey Gesenhues, Woodfill Elementary; Brian Harmon, Campbell County High School; BOTTOM (L to R): Molly Walter, River Ridge Elementary; Laura Cole, Scott High School; Susan Kinman, Piner Elementary

THE NORTHERN KENTUCKY Chamber of Commerce and Northern Kentucky Education Council recently celebrated the achievements – and perseverance – of local students, educators, and their business partners following a year unlike any in recent memory. Presented by Northern Kentucky University, the 2020 Excellence in Education Celebration honored the region’s outstanding educators’, students’ and community leaders’ commitment to education – remote learning in particular – in the wake of the COVID-19 pandemic. Awards were given out virtually in several categories, including Academic All-Stars, Career, and Technical All-Stars and Student Leadership awards as well as Golden Apple awards, which recognize the highest level of achievement by regional teachers and administrators. Also taking home awards this year were:

•

Jim Graham, Holmes High School – A.D. Albright Outstanding Teacher of the Year (awarded to the highest scoring Golden Apple recipient); Greg Duty, Southgate Independent School District – A.D. Albright Administrator of the Year; Velocity Bike & Bean and Bosch – Business Engagement of the Year Award honorees; Jean M. Loftus, MD, Loftus Plastic Surgery Center – Robert J. Storer Business-Education Champion Award honoree; and Polly Lusk Page, Northern Kentucky Education Council, Dr. Kathy Burkhardt, Erlanger-Elsmere Independent School District, and Carl Wicklund, Kenton County School District – Lifetime Achievement Award honorees

“The 2019-20 school year saw our region’s teachers face a challenge unlike anything we’ve previously experienced in our collective lifetime,” said NKY Chamber President and CEO Brent Cooper. “Not only did they tackle the challenge head-on, but many put in countless hours to ensure the education of our future leaders in the most strenuous of circumstances.” NKY Education Council Executive Director Dr. Randy Poe agrees. “This past school year our teachers – as well as administrators, our students and their families – overcame immense challenges to ensure education in our region would continue and not be interrupted,” said Poe. “During these uncertain times it was wonderful to be able to come together virtually and provide these hard-working educators with the opportunity to feel the appreciation and support they deserve.” NK Y

The 2020 Excellence in Education Celebration was presented by Title Sponsor, Northern Kentucky University. The Award Sponsors were Duke Energy, Gateway Community & Technology College, and Thomas More University. The Event Sponsors were ACT State Organizations & ACT Workforce, Adams, Stepner, Wolterman & Dusing, PLLC, C-Forward, Northern Kentucky Educators’ Federal Credit Union and St. Elizabeth Healthcare. PAGE 18

NORTHERN KENTUCKY BUSINESS JOURNAL

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At the NKY Chamber

When your business experiences problems, we provide SOLUTIONS.

Our mission is to promote and support the development of strong businesses and a vibrant economy. We care about all businesses, small or large, and how this crisis affects them. Our number one priority is to help our members navigate these uncertain times. As an organization, we have worked side-by-side with local businesses for 50 years, and we’ll continue to be here to encourage your success and provide you with valuable resources to aid you through this difficult time.

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Continuity in the Face of Disruption

By Tabari McCoy Scooter Media

With the returning Chair & Board Members, the NKY Chamber enters the 2020-21 fiscal year focused on increased market share, diversity & speaking with one voice

PAGE 20

NORTHERN KENTUCKY BUSINESS JOURNAL

THE ECONOMIC DISRUPTION THAT resulted both from the pandemic and the ensuing social unrest around the country has placed even greater emphasis on the importance of effective leadership. NKY Chamber President and CEO Brent Cooper needs just two words to articulate the biggest lesson the 2019-20 fiscal year has taught him: “Leadership matters.” “During challenging times stability and continuity are critical to all organizations. While maintaining focus on identified strategic imperatives can be difficult in the face of disruption, effective leaders understand the importance of doing so,” said Cooper. “Even though we have had to adapt our mode of operations in many ways, we have been able to stay true to our mission. In doing so, the NKY Chamber’s strategic imperatives under the leadership of our board chair, Dan Cahill, have taken on a whole new meaning during these troubling times.” Now, in the wake of a most unusual year, the NKY Chamber looks to help all those it serves in a manner as close to business as usual while securing – and diversifying – the region’s future.

Maintaing Focus in the Wake of The New Normal The NKY Chamber will return with limited changes to its 50-member Board of Directors (and six Ex-Officio non-voting members) for the 2020-21 fiscal year with Cahill returning to serve a second term as its chair. NKY Chamber President Brent Cooper and Senior Vice President/ Chief Operating Officer Gene Kirchner both say the decision is a direct result of the ongoing COVID-19 pandemic. Kirchner says the “disruptive” nature of the past six months predicated a need for a “continuity of leadership (and) strategic imperatives;” Cooper says the situation also did not afford members a true board experience regarding networking and professional development, yet another factor in freezing the board. The moves follow the onset of an ongoing global pandemic that ended the 2019-20 fiscal year in a fashion unlike anything the NKY Chamber has seen in its 51 year-history. In much the same fashion it did the businesses they serve, the pandemic forced NKY Chamber staffers to transition living rooms into offices. Those that were accustomed to professional development sessions and networking events saw them become virtual affairs (sometimes with an occasional unintended interruption from a pet or family member now also working/learning from home). While the organization itself underwent major adjustments as a result of COVID-19 concerns, the NKY Chamber’s work over the course of the last six months serves as a testament to the dedication and value of the organization. The NKY Chamber hosted approximately 65 virtual programs and events offered to members and non-members alike at no cost. In addition, the NKY Chamber partnered with Duke Energy to provide $70,000 in grants to 18 small businesses who are minority, veteran and women-owned; likewise, its Restaurant Relief Fund initiative saw $44,500 in gift cards purchased from 120 different restaurants in Boone, Campbell and Kenton counties with 47 additional $1,000 grants distributed throughout the region. Cooper says these efforts are examples of both Cahill’s leadership talents and the importance of continuing to serve, even in the most extreme of circumstances. “Eleven hundred of our members are businesses of 20 employees or less, therefore we strived to provide programming and communications which were accurate, timely and unbiased in our resources and information,” said Cooper. “Our members’ engagement in these programs also enabled us to advocate for direct changes in specific government programs and policies which negatively affected their businesses.” Cooper expanded, “Our focus during this pandemic continues to be around providing resources for our businesses across our region so they are better positioned to survive this pandemic and come out the other side.” Kirchner agrees, saying, “We want to make sure our programming is engaging, it’s meaningful, it’s relevant and people see the value.”

LEADERSHIP | VOLUME 40 NUMBER 1

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Diversifying Voices, Increasing Representation The CEO of Covington-based HSD Metrics, Cahill says he could not be “prouder and more privileged” to be working with the NKY Chamber, noting “this global pandemic has revealed the best of Northern Kentucky.” Cahill introduced three focus areas at the beginning of his term in September 2019 that Cooper and Kirchner say have produced profound success: (1) expanding our market share, (2) providing higher impact programming and (3) communicating as a region with one voice. Expanding market share means growing a diverse and inclusive membership while increasing influence within the Cincinnati MSA and the Commonwealth of Kentucky. The NKY Chamber will continue to be an organization that creates value for all community stakeholders, gives rise to a region that is attractive to talent, and is driven by the region’s key influencers. Providing high impact programming means NKY Chamber events are and will continue to be relevant, meaningful and lead to better outcomes for our members and the region as a whole. And finally speaking with one voice means leveraging the political force that over 480,000 residents represent in order to complete our region’s critical projects surrounding transportation, education and healthcare - all of which impact businesses’ bottom line. Continuing to strive for more diversity, equity and inclusion in terms of both the NKY Chamber’s leadership and the region at large remains a priority for Cahill entering the new fiscal year. With civil unrest nationwide following deaths of George Floyd, Ahmaud Arbery and Kentucky’s own Breona Taylor sparking conversations about race, diversity and more, Cahill says a more diverse Northern Kentucky is essential to the region’s future. In Cahill’s eyes, if Northern Kentucky is going to be “a healthy, vibrant growing community,” it has to have the “energy of a diverse group of individuals, period.” “We are somewhat homogeneous in Northern Kentucky right now. However, we fully recognize the need to attract diverse talent to the region in order to be globally competitive. All companies are chasing innovation,” said Cahill. “The creativity of ideas necessary to be truly innovative does not come from environments in which everyone looks and thinks the same. The business case for diversity is obvious.”

The Power of Leadership Cahill became chair fully expecting to turn over the reins to a chosen successor, St. Elizabeth Healthcare President and CEO Garren Colvin in September. Upbeat and eternally positive, however, Cahill is excited about the potential for a return to normalcy in 2020-21. “I think we’re all tired of Zoom calls and eager to reengage with friends in person,” he jokes. Strong leadership, however, is no laughing matter to Cahill; it’s the key to NKY Chamber’s future. “Here is the value of leadership and how its importance has been revealed during this unpredictable time: If you take away the resources, highlight the fragility of people’s health, pause an entire economy and send everyone home for months at a time… what’s left is the employee’s attachment to the organization and its purpose, vision and destiny,” he said. “It’s the leader’s influence that ensures the members of the team remain connected and productive – that’s how important leadership is. It’s not part of being successful; it is the precursor to all things successful.” NK Y

“We have to ensure that Northern Kentucky is viewed as a welcoming place in order to attract the talent necessary to fuel a vibrant economy,” continued Cahill. “Our potential is unlimited if we succeed in creating a more diverse and inclusive community.” That is why Cahill personally recruited the NKY Chamber’s two newest board members (see the next page), nine of the last 13 of which have not been white males. This July likewise saw the NKY Chamber form a partnership with the Greater Cincinnati Northern Kentucky African American Chamber of Commerce (AACC) to increase collaboration and encourage entrepreneurship. “This is not the old NKY Chamber; this is what we’re calling ‘Chamber 2.0,” said Cooper.

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NORTHERN KENTUCKY BUSINESS JOURNAL

Welcome to the Board Meet the newest members of the Northern Kentucky Chamber of Commerce Board of Directors

Kristen Smitherman-Voltaire

Christopher Owens

Resides: Westwood with her husband Emilio, their two daughters and two rescue dogs Company and title: Community & Citizenship Manager, Turner Construction Company Notable: Prior to joining Turner Construction, Smitherman-Voltaire served as the Director of Diversity, Inclusion & Community Engagement at Gateway Community & Technical College; her uncle is Cincinnati City Council member and Vice Mayor Christopher Smitherman.

Resides: Walnut Hills Company and title: Risk Advisor, Property Casualty, Taylor Oswald Notable: Prior to joining Taylor Oswald, Owens spent five years working in Senior Membership Development at the Cincinnati USA Regional Chamber; his father is former Cincinnati Health Department Medical Director and Cincinnati State President Dr. O’Dell Owens

Q: Why did you want to join the NKY Chamber Board of Directors? I started my professional career in Northern Kentucky as an employee at Gateway Community and Technical College. Through my involvement with Gateway, I had the opportunity to collaborate with the NKY Chamber on a variety of initiatives and opportunities, I also was a member of Leadership NKY Class of 2015 – of course the best class ever – and had the opportunity to get to know the NKY Chamber in a different way through my involvement with them. I realized how much of a resource the organization is to NKY businesses and to NKY residents … I just came to appreciate the organization for what it is and understand there is definitely room for growth and opportunity, especially in the diversity, equity and inclusion space.

Q: Why did you want to join the NKY Chamber Board of Directors? One of the biggest reasons I wanted to join the NKY Chamber and its Board was to help further their efforts with diversity and inclusion, especially from a small business perspective. Because I used to work in Northern Kentucky, I have an affinity for the region and I know how it feels to be one of the few African Americans to even be noticed, so I understand what they’re trying to accomplish in terms of bringing more African American individuals, businesses and entities into Northern Kentucky. Why not be a part of this type of effort, especially with the episodes of civil unrest that have gone on in these last few months? My five years of experience at the Cincinnati Chamber will help the NKY Chamber to recruit more minority businesses as well as taking my experiences from them that they had about diversity and inclusion and bring that energy and ideas coupled with thought leadership to NKY.

Q: What do you seek to accomplish as a NKY Chamber Board Member? First and foremost, I hope to bring my personal perspective and experience as a transplant to the region, as a woman of color, as a professional in corporate America. That lends itself to approaching challenges and solutions through a unique perspective. I also hope to accomplish assisting the Chamber with accomplishing their goals and their desires for who they as organization who they hope to be. I definitely think I can bring some expertise in the diversity, equity and inclusion space of course given my previous experience as Director of Diversity, Inclusion and Community Engagement at Gateway and also through the things that I’m doing as Community and Citizenship Manager here at Turner. Ultimately, my goal is to accomplish and achieve the stated mission of the NKY Chamber while approaching some of their greatest challenges through my unique lens and perspective. Q: What are your thoughts on the NKY Chamber and its future? The NKY Chamber has a very unique opportunity to really put NKY on the map as a place that is welcoming, as a place that is inclusive and I certainly challenge the Chamber to take ownership and pride of that opportunity to be on the forefront of such an important movement in our history. NKY Chamber President Brent Cooper on Smitherman-Voltaire: Kristen brings experience from not only the current industry she’s in, but also understanding the community college system from her time at Gateway and the important role that education plays in the workforce. Both of those fronts show she is extremely talented and she will help guide the NKY Chamber, especially when it comes to workforce talent attraction and retention … She is a rock star and anybody that has seen her in action will be able to back that up. We were really lucky to get her as a board member. LEADERSHIP | VOLUME 40 NUMBER 1

Q: What do you seek to accomplish as a NKY Chamber Board Member? I seek to bring a different perspective of diversity inclusion and one centered on small business focus. Additionally, I seek to create networking connections that have not existed in Northern Kentucky but have in Cincinnati and bridge that gap, especially navigating the world of business as an African American man. Q: What are your thoughts on the NKY Chamber and its future? My passion for diversity and inclusion comes from my goal to see more diversity in the Northern Kentucky community as it can do nothing but have a positive impact and show the rest of the Commonwealth, the region and country the benefits that come from it. NKY Chamber President Brent Cooper on Owens: Anyone that knows Chris knows he’s a go-getter. He’s extremely passionate about the region and has strong family ties to it through his father Dr. O’Dell Owens. He also has experience working for the Cincinnati USA Regional Chamber … He knows all the players and will do a wonderful job in helping guide us and will also help us open doors, bring in additional members and additional perspectives we really need.

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Challenges of Leadership NKY Chamber members offer advice to fellow business leaders How has your organizational leadership adapted during the pandemic? “Navigating the path forward with so many uncertainties. Determine what the priorities are and executing with available resources to accomplish those goals.” Laura Lyons President, A-Tech Training “I have always been an inspirational leader. During this time, it has become even more important to inspire the staff and community to continue to dream even in the face of a pandemic.” Catrena Bowman-Thomas Executive Director, Northern Kentucky Community Action Commission “As an essential business, we had to quickly adapt to working remotely, serving our customers via other channels, and supporting local businesses through PPP and deferments.” Pamela Goetting SVP and Director, NKY Region, Heartland Bank

What has been your biggest challenge to leading during this time? “The constant change. Each week there has been an ebb and flow of new information, new statistics, new research. At the onset of the pandemic, our company established a team comprised of top level leadership and safety representatives that continuously evaluate the data and set in place various safety protocols. Each week this information is disseminated via a virtual one hour call with the President of our company and all employees." David Spaulding VP/GM, Turner Construction Company “Reading the team's overall well-being by individual; knowing where they are mentally, emotionally & physically takes a larger commitment of 'Be Here Now' with every interaction since the simple sign of body language is no longer available.” Kevin Kyde RVP of Sales, Anthem, Inc. PAGE 24

NORTHERN KENTUCKY BUSINESS JOURNAL

Are there best practices you would share with the NKY Business community? ”We have stepped up our visible appreciation of our employees and partners by providing care packages and by sending regular messages of gratitude.” Ray Takigiku CEO/President, Bexion Pharmaceuticals

“We quickly learned to get out video messages via YouTube and texting links to these messages. Keeping people informed this way since large meetings couldn't happen.” Scott Walton Director EHS, CertainTeed Gypsum

What advice would you provide to your peers? “The 3 C's ... Communicate, Communicate, Communicate!” Sylvia Buxton President/CEO North America, Perfetti van Melle

“Now more than ever we need to recognize, engage, and develop people. While we are all going through this pandemic at the same time, we are all not experiencing it the same way.” Michael Hall SVP – Credit Card Collections, Citi “Anchor to mission bedrock because every major crisis creates unprecedented opportunities.” Jorge Perez President/CEO, YMCA of Greater Cincinnati

What is your perspective of leadership during the pandemic? “The need to adapt to the almost daily changes occurring from the effects of the virus. Make changes quickly and communicate expectations clearly so staff is reassured management is still available to support them in a remote work environment.” Dale Silver VP Client Services, C-Forward, Inc. “With any challenge comes opportunity. Seeing some downturn and distress forces businesses and individuals to be more efficient and creative. Strong economic conditions can sometimes make you stagnant and complacent.“ Jason Payne Managing Director, SVP, Republic Bank LEADERSHIP | VOLUME 40 NUMBER 1

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GROW NKY in Action

GROW NKY PROJECT LEAD PARTNERS

EC Learn eclearn.org

NKY Area Development District nkadd.org The GROW NKY collective is as strong as the partners leading the work. Through a collaborative approach to progress on regional goals across five key focus areas of workforce development, more than 60 partners across the GROW NKY workforce ecosystem have aligned their strategic efforts and resources to address regional needs. The power of partnership has proven itself more valuable than ever over the past six months, despite the transition to virtual collaboration. As Growing Regional Outcomes through Workforce (GROW NKY) moves into its third year, we are proud to highlight a selection of regional outcomes thanks to the leadership of partner organizations and the individuals engaged on their behalf. This is #GROWNKY.

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NKY Community Action Commission nkcac.org

United Way/Success by 6 uwgc.org REGIONAL OUTCOME

Establishment of Early Childhood Learning Network (EC Learn) When Cincinnati-based nonprofit 4C for Children ended delivery of services to child care providers, families and employers in Northern Kentucky, a group of 12 business and community leaders concerned about early childhood education formed the Early Childhood Transition Committee (ECTC) to ensure these services continue in the Northern Kentucky region. The group recently announced the establishment of a Kentucky nonprofit corporation called Early Childhood Learning Education Assessment Resource Network (EC Learn) that will partner with Northern Kentucky Area Development District (NKADD) to continue this critical work. Under the NKAAD umbrella, EC Learn will train and coach early child care providers; work with school districts to help children bridge from early learning into the public school system; work with Head Start programs through the Northern Kentucky Community Action Commission; provide child care referrals for NKY families and businesses; and assist with training of professionals to earn their Child Development Associate (CDA) credential, which helps to build the early childhood professional career lattice. The local services EC Learn provides will enhance, extend, and expand the state agency resources already in place.

NORTHERN KENTUCKY BUSINESS JOURNAL

GROW NKY PROJECT LEAD PARTNERS

Insight Partners

Brighton Center

insightpartners.com

brightoncenter.com

Learning Grove | Navigo

HR Elements

learning-grove.org

hr-elements.com

NKY Chamber of Commerce

nkychamber.com

Northern Kentucky Cooperative for Educational Services

Promark

nkces.org

Ulimi

REGIONAL OUTCOME

MyCareer 3E Work-Based Learning Platform: Connecting Students and Businesses via Exposure, Exploration and Experience MyCareer 3E is an online platform concept to efficiently connect students to work-based learning opportunities in high-demand industry sectors. The platform will aggregate a continuum of real-life occupational experiences â&#x20AC;&#x201C; ranging from exposure to exploration and experience - with employers in high-demand industry sectors into one location, resolving an identified need to provide such a resource for students and businesses. The multi-user environment will allow students to directly search, counselors to audit and manage applications and businesses to post and maintain opportunities. Expected to launch in late fall 2020 following pilot team testing and region specific content creation, the platform will convene the business, nonprofit, education and workforce development communities into a single, united online space with an initial focus to support 19,000 high school students across Northern Kentucky high schools, and flexibility to serve additional student populations in time. In addition, two support roles will facilitate guiding connections between students and employers including the NKY College & Career Connector and the NKY K-Tech Coordinator focused on healthcare careers. The platform is currently funded by Citi and Duke Energy Foundation in connection to their commitment to developing the future talent pipeline of the Northern Kentucky metro region.

LEADERSHIP | VOLUME 40 NUMBER 1

promarkcpi.com ulimidoes.com REGIONAL OUTCOME

The Future of Work: Virtual Employer Best Practices Week Industry partners know they have to distinguish themselves from the competition to attract the best talent and retain existing workforce. A growing body of research shows that workers thrive in organizations with policies and practices that support the whole person and provide a better quality of life as well as working environment. Quality jobs build an engaged workforce and create a competitive advantage for businesses. The goal of the Employer Best Practices Work is to connect employers to resources they can use to make jobs better because good jobs generate benefits for individuals and their families, employers, and communities. The 2020 Virtual Employer Best Practices Week focused on the future of work. Topics included informational sessions on technology advancements as humans create new and innovative ways to complete tasks, recruit talent and retain employees, leadership in the ever changing workplace, the Womenâ&#x20AC;&#x2122;s Fund Employer Toolkit, and Strategic Workforce Action Team engagement. There were 41 sessions, 23 subject matter experts, 331 session attendees, and 7 continuing education credits available. The Title Sponsor for Employer Best Practices Week was GROW NKY Partner, Gateway Community and Technical College. The Innovation Sponsor was GROW NKY Partner, Northern Kentucky University. Other Sponsors included Erigo Employer Solutions, Gallagher, HR Elements, Humana, Marsh & McLennan Agency, Sheakley and Ulimi. NK Y PAGE 27

2020 Business Impact Awards

Complete Forklift Repair Small Business Award

Sponsored by:

Winner’s Circle In August, the NKY Chamber celebrated companies small, large, new and long-standing, that have positively impacted Northern Kentucky during the Business Impact Awards, sponsored by Huntington Bank. The virtual event took place over the course of a week and recognized businesses and organizations in Northern Kentucky that have made an impact through innovation, creativity, strong business practices and leadership in 10 different categories – Small, Medium and Large Businesses, Community Champions – For Profit and Nonprofit, Heritage, Start-Up, Innovation, Cool Place to Work and Growth. PAGE 28

VonLehman

Community Champions Aw ard (For-Profit)

se The Great Bridal Cha Innovation Award NORTHERN KENTUCKY BUSINESS JOURNAL

City Wide Mainten ance Medium Business Aw ard

rary ty Public Lib n u o C n to n e K ard hampions Aw Community C -Profit) (Non

R.A Jones Heritage Aw ard

Divisions Maintenance Group Cool Place to Work Award LEADERSHIP | VOLUME 40 NUMBER 1

HORAN Large Business Award

Hometown Concrete Start-Up Award

HR Elements Business Growth Awar d

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AROUND THE CHAMBER

Annual Golf Outing 3

PICTURED: 1. Republic Bank Team: Kris Morgan, Ken Collins, Andy Bucher & Jason Payne

2. Master Provisions Team: Joe "Putt-Putt" Parker, Don "Do It All Occasionally" Niehaus, Scott "Long Drive" Parker & Roger "Dead Weight" Babik 3. Alex Vaught, Blake Trimpe, Brook Dyas & Ross Myers 4. Tyson Foods Team: Russell Hatcher, Greg Patterson, Joe Roedig & Jerry Rebholz PAGE 30

NORTHERN KENTUCKY BUSINESS JOURNAL

NKY Chamber

Leadership & Volunteer Opportunities As a member, you can become involved in a number of ways - from participating on a committee, engaging in leadership development programs, or serving as an ambassador.

2 Top 10 Reasons 3 to Join 4 5 6 7 8 9

Connecting Through Our Network

Dozens of networking opportunities - from the popular Eggs ‘N Issues, and Pints & Perspectives to Women’s Initiative CONNECT Hours - give members a chance to expand their referral base and connect on business issues.

Advocacy: Working for You

As the leading business organization in the region, we focus on identifying opportunities via public policy to create greater ease of doing business.

The Northern Kentucky Chamber of Commerce invites you to be a part of the largest chamber in Northern Kentucky representing 1,500 members from all industries and of all sizes located throughout the Tri-State area. Join this dynamic organization that works to promote and support the development of strong businesses and a vibrant economy through leading, connecting and advocating. Sign up at NKYChamber.com or contact the Membership team Lynn Abeln VP of Membership labeln@nkychamber.com 859.578.6390

Workforce From addressing the need for a robust talent pipeline to the creation of workplace policies, we work to ensure you have the resources you need for your company to be successful.

Discounted Services and Offers Take advantage of savings opportunities on health insurance, credit card processing, office supplies, and more! Many members also offer member to member discounts.

Roundtables Access to unique roundtables that create a forum for discussion and exchange of ideas around issues, challenges, and best practices.

Free Marketing Opportunities Promote company news through the NKY Chamber’s myriad channels - website, email newsletter, social media accounts, podcast, and Business Journal.

Business Assistance

As a member, the NKY Chamber will work with you to facilitate introductions and provide you with direct access to services that help your business.

Education & Professional Development

Attend workshops and programs on topics such as human resources, international trade, legislation, sales, and customer services to help you manage and grow both your business and employees.

Specialty Resources Take advantage of diverse offerings focused on networking and professional development for professionals of all ages and stages through Northern Kentucky Young Professionals, Northern Kentucky International Trade & Affairs, and the Women’s Initiative.

Ribbon Cuttings Sponsored by:

RIBBON CUTTINGS BENCHMARK PHYSICAL THERAPY (FLORENCE SOUTH) 280 Mount Zion Road, Suite B | Florence, KY 41042 | 859-817-0615 | benchmark.urpt.com

PICTURED: Gene Kirchner, NKY Chamber; Lea Schmitt & family, BenchMark Physical Therapy; Lynn Abeln, NKY Chamber

BENCHMARK PHYSICAL THERAPY (FORT MITCHELL) 2501 Dixie Highway, Suite 8 | Fort Mitchell, KY 41017 | 859-331-1179 | benchmark.urpt.com PICTURED: Rob Hageman, Edward Jones â&#x20AC;&#x201C; NKY Chamber Ambassador; Daniel Bartlett, BenchMark Physical Therapy; Andrew Schierberg, City of Fort Mitchell

BUFFALO WINGS & RINGS 8987 US 42 | Union, KY 41091 | 859-727-9464 | buffalowingsandrings.com PICTURED: Beth Farrer, NKY Chamber; Philip Schram- Buffalo Wings & Rings Corporate Owner; Jeff Zwick, BW&R Union Owner; Frances Zwick- BW&R Union Owner; Lily Zwick, BW&R Union Owner; Chip Perfect, BW&R Union Owner; Brianna Burris, BW&R Union Director of Operations; Tim Doll, BW&R Union Owner; Vincent Moncelsi, BW&R Union General Manager; Lynn Abeln, NKY Chamber

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NORTHERN KENTUCKY BUSINESS JOURNAL

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RIBBON CUTTINGS BUTLER'S PANTRY 50 E. RiverCenter Boulevard | Covington, KY 41011 | 859-292-1699 | butlerspantrymarket.com PICTURED: Brent Cooper, NKY Chamber – President; Gene Kirchner, NKY Chamber; Mitch Arens, Butler’s Pantry; Katie Jones, Butler’s Pantry; Patsy Carter, Butler’s Pantry; Bhunim Desai, Butler’s Pantry; Chris Owens, Taylor Oswald – NKY Chamber Board Member

THE POINT ARC - THE HAMMOND FAMILY RESPITE HOME 104 West Pike Street | Covington, KY 41011 | 859-491-9191 | thepointarc.org PICTURED: Terri Angel, The Point; Cathy Hammond, Hammond Family; Tammy Gannon, The Point

WGW PERSONAL TRAINING 562 Buttermilk Pike, Suite C | Crescent Springs, KY 41017 | 859-391-7882 | wgmpersonaltraining.com PICTURED: Cara Miller Aliff, Re/Max Affiliates – NKY Chamber Ambassador; Lara Gastright, Zalla Companies – NKY Chamber Ambassador; Gage Miller, WGM Personal Training – Owner; Joni Huffmyer, NKY Chamber; Lou Hartfiel, City of Crescent Springs – Mayor; Denis McCoy, Re/Max Affiliates; Monica Howe, Re/Max Affiliates

LET US HELP YOU PROMOTE!

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We want to help you promote and celebrate your ribbon cutting ceremony for your new facility, expansion, anniversary celebration or open house! We’ll bring our trademark giant blue scissors, a group of Chamber ambassadors, and a camera to capture the excitement of your special day. Call Lynn Abeln at (859) 578-6390 to schedule your FREE ribbon cutting today!

Ribbon Cuttings Sponsored by:

NORTHERN KENTUCKY BUSINESS JOURNAL

Learn From

Anywhere. Earn your Professional MBA For Leaders in Healthcare

gatton.uky.edu/mba

DBL LAW

MEMBER

MILESTONES

SHARE YOUR GOOD NEWS!

Family Nurturing Center recently elected DBL Law attorney and CPA Colleen Fausz to its Board of Directors. Colleen practices in DBL Law’s Business Organization & Taxation, and Wills, Trusts & Estate Planning practice groups. Family Nurturing Center’s mission is to end the cycle of child abuse by promoting individual wellbeing and healthy family relationships. Fausz practices in DBL Law’s Business & Transactional, Tax Law, and Wills, Trusts & Estates practice areas. Prior to earning her law degree, Fausz served as DBL Law’s Controller.

DBL Law Banking & Commercial practice group leader Angie Gates has been elected to the UpSpring Board of Trustees. UpSpring’s mission is to empower children experiencing homelessness in Greater Cincinnati and Northern Kentucky by providing opportunities through education and enrichment. In addition to Gates’ banking practice, the DBL Law partner also serves clients in the firm’s Construction, Corporate, Real Estate and Title practice areas.

All NKY Chamber members are invited to share announcements & personal achievements in the Milestones column. Send Milestones to bgastright@nkychamber.com

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NORTHERN KENTUCKY BUSINESS JOURNAL

MEMBER MILESTONES HERITAGE BANK

Angela Crawford has been promoted to Chief Compliance Officer. She has been the Heritage Bank Secrecy Act Officer since 2018. “As the bank continues to grow throughout Cincinnati and Northern Kentucky, it is critical to have strong, experienced leadership in compliance,” said, H. David Wallace, chief executive officer and chairman of the board. “Angela has proven herself to be a capable, committed professional ready to assume her new responsibilities.” Crawford brings 14 years of banking experience to her new role. Her past experiences include loan operations manager for Columbia Savings Bank and assistant vice president of compliance for Guardians Savings Bank.

LEADERSHIP | VOLUME 40 NUMBER 1

LEARNING GROVE/NAVIGO

Area middle school and high school students will soon have an extra advocate in their corner. Dr. Kathy Burkhardt will be assuming the role of Senior Director of NaviGo College and Career Prep, a division of Learning Grove in November. Burkhardt recently retired as the superintendent of Erlanger-Elsmere School District. Burkhardt will be taking over from Dave Fleischer who retired from Toyota upon the relocation of their Northern Kentucky headquarters. Fleischer completed significant and important work for the college and career coaching program, including critical processes and business connections to further the mission of NaviGo. As Fleischer moves into retirement again, the program is positioned for impressive growth and impact under Burkhardt’s leadership. Kathy Burkhardt reflected on her retirement and new role; “supporting students and families is part of who I am. When I announced my retirement as Superintendent, I knew I wanted to continue this important work in a new way. I am optimistic about what the NaviGo team and I will be able to accomplish for our community.” Burkhardt said, “Learning Grove is a mission driven organization with a long history of successfully growing a brighter future for our region’s students. I know we will be able to continue to move the needle for student success.”

REPUBLIC BANK

Andy Bucher re-joins Republic Bank as Vice President, Senior Business Banking Officer. Bucher has 20+ years of experience in the financial services industry and previously worked for Republic from 2010-14 where he helped lead their expansion into NKY/Cincinnati. Bucher says, "I'm excited to be back at Republic. There’s a lot of uncertainty in the world today and local businesses need a bank partner they can trust. Republic remains ahead of the technology curve and competes well with national banks, while also providing a community bank feel." Managing Director Jason Payne said “Andy builds meaningful relationships and much of the bank’s success in our market can be attributed back to those early relationships we established. We’re thrilled to have Andy back on our team. There’s no question he will be key to our future success.” NK Y

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EVENTS SEPTEMBER 9/9 9/9 9/15 9/16 9/16 9/22 9/23 9/24 9/24` 9/28 9/30

OCTOBER 10/6 NKYP: NextGen Leader Speaker Series | Details TBA 10/7 Leadercast: Positive Disruption Series | Virtual | 8:30 AM (content available for 36 hours) 10/7 Getting the Most of your Membership | Virtual | 9:00 – 10:00 AM 10/13-14 Women’s Initiative Regional Summit | Ulimi Virtual Conference | 8:30 AM – 12:30 PM 10/14 Leadercast: Positive Disruption Series – Virtual – 8:30 AM (content available for 36 hours) 10/20 Eggs ‘N Issues: St. Elizabeth Cancer Center | Virtual | 8:00 – 9:00 AM 10/21 Leadercast: Positive Disruption Series – Virtual – 8:30 AM (content available for 36 hours) 10/22` Business After Hours | Virtual | 4:00 – 5:00 PM 10/26 Women’s Initiative Virtual October CONNECT Hour l Zoom l 4:00 – 5:00 PM 10/28 Leadercast: Positive Disruption Series | Virtual | 8:30 AM (content available for 36 hours) 10/29 NKYP: Virtual Cocktails & Conversation | 4:00-5:00 PM

NOVEMBER 11/4 11/11 11/12 11/16 11/17 11/18 11/19 11/19

LOOKING FOR MORE EVENTS? NKYCHAMBER.COM/EVENTS

Northern Kentucky Business Journal is published bi-monthly by: Northern Kentucky Chamber of Commerce, Inc. 300 Buttermilk Pike Suite 330 P.O. Box 17416 Ft. Mitchell, KY 41017 859-578-8800 NKYChamber.com The Business Journal is a benefit of membership and included in membership fees. Annual subscription rate for nonmembers is $24. Periodicals Postage Paid USPS-548630 at Covington, KY.

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Postmaster: Please send address changes to the Northern Kentucky Chamber of Commerce, 300 Buttermilk Pike, Suite 330, P.O. Box 17416 , Ft. Mitchell, KY 41017-0416. Subscribers: Please send address changes by e-mail to info@nkychamber.com. © 2020, The Northern Kentucky Chamber of Commerce, Inc. and by the individual authors. All rights reserved. CEO/Publisher Brent Cooper | bcooper@nkychamber.com

Marketing / Communications Director Jeremy Schrand | jschrand@nkychamber.com Design & Photography Ben Gastright | bgastright@nkychamber.com Vice President Membership – Sponsorship Sales Lynn Abeln | labeln@nkychamber.com Director, Sponsor Investments Diana McGlade | dmcglade@nkychamber.com Chamber Communications Committee Jamie Glavic, Katie Louis, Tabari McCoy, William Powell, Kelly Rose, Charley Wayman & Casey Williams

Vice President, Public Affairs & Communications Kristin Baldwin | kbaldwin@nkychamber.com

NORTHERN KENTUCKY BUSINESS JOURNAL

We are waiving all member cost-sharing related to COVID-19 for our members To help ease burdens as much as we can and continue to champion the health of our members, we will be waiving all out-of-pocket costs related to treatment for COVID-19—including inpatient hospital admissions. These waived costs are for Individual and Group Medicare Advantage, Medicare Supplement, Medicaid, and fully insured commercial plan members. This will also apply to FDA-approved medications or vaccines when they become available. Learn more and get answers to questions you may have at Humana.com/ coronavirus/coverage-faqs. At Humana, it is important you are treated fairly. Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. English: ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-877-320-1235 (TTY: 711). Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-320-1235 (TTY: 711). 繁體中文 (Chinese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-877-320-1235 (TTY: 711). Y0040_GHHKRWREN_C

Iâ&#x20AC;&#x2122;m Right Here. Founded in Covington more than 150 years ago, St. Elizabethâ&#x20AC;&#x2122;s roots run deep within Northern Kentucky. We are a proud community partner and support the pursuit of excellence in the classroom and beyond for the people we serve right here in our home. St. Elizabeth - Leading a Healthier Northern Kentucky

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NKY Business Journal | September/October 2020

Articles inside

CONTINUITY IN THE FACE OF DISRUPTION