Strategic Plan
2022-2026
2 norfolkcounty.ca/OurFutureNorfolk
Photo above: Long Point, designated as a United Nations World Biosphere Reserve
3 Contents Message from Mayor Amy Martin and Council ........................................ 4 Norfolk’s Councillors 6-7 Message from Nor folk’s CAO 8 Our Organization .............................. 10 Our Strategic Priorities ............ 12-13 Empowering Norfolk ......................... 14 Building Norfolk 15 Connecting Norfolk 16 Serving Norfolk ................................. 17 Sustaining Norfolk ............................ 18 How you can stay informed 19
Message from Mayor Amy Martin and Council
On behalf of my fellow members of Council, I want to thank all those who played a part in developing our strategic plan. We thank leaders from local businesses and community agencies, staff from across the County, and residents who provided input based on their expertise, knowledge, and experience. Your ongoing commitment to Norfolk’s future is a big part of what makes our community such a great place to live, work and play.
Based on what we heard, we created Our Future Norfolk, a strategic plan that defines our priorities, builds on our strengths, and sets a strong foundation for future generations.
Our priorities, along with the initiatives and activities that drive them, will guide Council and staff as we work together to serve all members of our community over the next four years, and beyond.
We also commit to continuing the valuable conversations that led to this plan and will report back regularly on our progress.
Council is excited to continue our work to ensure Norfolk County is a place where all members of our community prosper and grow, together.
Here’s to our future!
Mayor Amy Martin
Our Future Norfolk 2022-2026 Strategic Plan 4
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Norfolk County Administration Building, Simcoe
Our Future Norfolk 2022-2026 Strategic Plan
Norfolk’s Councillors
Norfolk County, one of Ontario’s 444 municipalities, is located on the north shore of Lake Erie in Southwestern Ontario and consists of seven geographical areas known as Wards. As a municipal government, Norfolk County provides public services to meet the needs of its residents.
Municipal governments raise most of the money to finance services from property taxes paid by residents and businesses, along with funding from other levels of government. Municipalities are governed by councils. In Norfolk, it’s made up of the Mayor, and eight Councillors who each represent a Ward.
To contact your Councillor, visit norfolkcounty.ca/Councillors
WARD 2
Linda Vandendriessche Includes Courtland, Langton, and Wyecombe
WARD 1
Tom Masschaele Includes Port Rowan, Long Point, and Walsingham
6 SOUTH WALSINGHAM MIDDLETON HOUGHTON NORTH WALSINGHAM B A Y H A MN O R F O L K B O U N D A R Y R O A D H GHWAY 3 TALBOT ROAD MAI N STREET OF COURTLAND 3 HI GHWAY 19 HIGHWAY 59 NORFOLK CO HWY 59 HIGHWAY 59 19 59 NORFOLK COUNTY ROAD 45 E L G N C O U N T Y R O A D 5 5 N O R F O L K C O U N T Y R O A D 2 8 McDOWELL ROAD WEST NORFOLK 60 NORFOLK COUNTY ROAD 23 FORESTRY NORFOLK COUNTY ROAD 21 COLONEL TALBOT ROAD LYN SW I MM I NG POOL RD NORFOLK COUNTY ROAD30 RHINELAND R NORFOLK CTY RD 13 1 23 45 55 38 30 37 13 67 21 51 N O R T H R O A D MALL ROAD WI NDHA WI NDHAM 3RD CONCESSION GOSHEN ROAD 2 N D C O N C E S S O N R O A D E N R CONCESSION BURFORD-DEL 2ND CONCESSION 1ST CONCESSION BEACH LANE HAZEN ROAD 11THCONCESSION ROAD 12TH CONCESSION ROAD 4 T H C O N C E S S O N R O A D E N R 5 T H C O N C E S S O N R O A D E N R 6 T H C O N C E S S O N R O A D E N R 10TH CONCESSION ROAD 1 S T C O N C E S S O N R O A D E N R 8TH CONCESSION AD OLDNORTH R O A D WINDHAM RD 3 HAWTREYRD BURWELLROAD WINDHAM RD 4 CHARL ROKEBYSIDEROAD LA NORWICH TOWNLINE ROAD 8TH CONCESS WIND 10TH CONCESSION ROA EAST EAST QUARTER LINE ROAD BELL MILL SIDE ROAD JACKSON SIDE ROAD BYERLAY SIDE ROAD FERNLEA FAIRGROUND ROAD PLOWMAN'S LINE 2ND CONCESSION 1ST CONCESSION ROAD STR SCHAFER SIDE ROAD 12THCONC SSIONROAD BARTH SIDE ROAD 1ST CONCESS ON R D NTR MIDDLETON-NORTH WALSINGHA CARSON SIDE RD NORTH WALSINGHAM M TOWNLINE 7T HC ON C. ROAD E N R BOSTW CK RD BAYHAMNORFOLKBOUNDARYROAD 3RD CONCESSION ORANGE HALLRD TALBOT STREET MABEES SIDE RD WIND RD20 GOREROAD WI NDHAM ROAD 19 W NDHAM ROAD 19 W NDHAMRD 19 GLENMEYERROAD PLANK RD NORWICHRD 8 T H C O N C R O A D E N R DOOWRON HOWARDS RD MIDDLETONCHURCHRD 2ND CONCESSION ROADNTR DALTON RD TISDALESIDE RD SILVER SID DONOVAN RD FALK RK DR LOWER SIDE ROAD LOWER SI DE RD HAWLEYROAD OLDDUMP ROAD SINDEN SIDE RD WEST QUARTER LINE LINE ROAD SGRAVES DE RD OLD MI LL RD OLD M LL RD LITTLELAKERD WATSONMILLRD GORE SI DE RD SHORTI ES SIDE RD BENSON ROAD BOOKTO LANE LEHMAN DAM SI DE RD RLAPLANTE D CA RNS RD COVE RD RO BLV COVE LANE DEMA TER COURT 42 42 59 VANDERHOEVEN SIDERD LAKESHOREROAD BASELINE RD 6TH ROAD 4TH CONC SSION ROAD N ROAD 21 RCULTUS OAD 28 QUARTER W I NDHAM ! ! ! ! ! . ! ! ! ! ! . ! ! ! ! ! ! I X I B A V I E W XI IV II II IV XI IX IV II IX VI IV II NLR SLR XII III III XIV XII III VII III XIII VIII VIII 9 8 7 6 5 4 3 2 1 9 8 7 6 5 4 3 2 1 B A C 9 8 7 6 5 4 3 1 9 8 7 6 5 4 3 2 1 9 8 7 6 5 4 3 2 1 19 20 21 22 23 24 14 13 12 11 10 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 21 20 19 18 17 16 15 14 13 12 11 10 23 22 21 20 19 17 16 15 14 13 12 11 10 48 47 46 45 44 43 42 41 40 39 38 37 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 137 141 140 18 139 2 138 D Delhi Courtland Langton Lynedoch Walsingham Cultus Fernlea Frogmore Wyecombe Fairground Glen Meyer La Norfolk West Norfolk North Andy's Corners South Middleton Messiah's Corners O x f o r d C o u n t y E l g i n C o u n t y
Mayor Amy Martin
WARD 3
WARD 7
Kim Huffman Includes Waterford, Villa Nova and Wilsonville
WARD 5
WARD 6
Adam Veri Includes Port Dover and Renton
WARD 4
Chris Van Paassen Includes Vittoria, Turkey Point, and Port Ryerse
STJOHNSROADWEST
WARD 5
Doug Brunton Town of Simcoe
WARD 5 Alan Duthie Town of Simcoe
7 WOO END CHARLOT TEVILLE CLUBHOUSE ROAD FRONTROAD RYERS E BLVD HIGHWAY 3 HI GHWAY 24 3 6 24 HIGHWAY 59 NORFOLK COUNTY HIGHWAY 24 TSAE OUNTY HIGHWAY 24 WEST 24 59 LAKESHOREROAD COUNTY LINE
McDOWELL ROAD EAST THOMPSON ROAD EAST INDIAN LINE WINDHAM CENTRE ROAD LAKESHOREROAD COCKSHUTT ROAD BRANTFORD ROAD TURKEY POINT ROAD FARM RD NIXON ROAD S T NORFOLK COUNTY ROAD 19 EAST NORFOLK COUNTY ROAD 19 WEST NEDOCH ROAD HIGHWAY 24 OLD H I GHWAY 24 TEETERVILLEROAD KELVI N THOMPSON RD W TOWNLINE ST PINEG R O V E RD 16 4 10 19 9 25 20 46 57 58 19 25 16 WINDHAM ROAD 9 AM ROAD 6 JENKINS ROAD VITTORIA ROAD WINDHAM ROAD 10 WI NDHAM ROAD 12 WINDHAM ROAD 11 ROAD CHARLOTTEVILLE ROAD 5 CHARLOTTEVILLE ROAD 7 WI NDHAM ROAD 7 CONCESSI ON TOWNSEND CONCESSION 11 TOWNSEND CONCESSI ON 3 TOWNSEND A CONCESSION 2 TOWNSEND CHARLOTTEVILLE ROAD 2 CONCESSION 12 TOWNSEND HI TOWNLI NE ROAD ROAD CHARLOTTEVILLE ROAD 8 ROAD CONCESSION 13 TOWNSEND CONCESSI ON TOWNSEND WIND 14 WI NDHAM ROAD 13 FRONTROAD CONCESSION WOODHOUSE CONCESSIO HOUSE CONCESSION 14 TOWNSEND CHARLOTTEVILLE ROAD CHARLOTTEVILLEROAD1 YUELL ROAD CONCESSION TOWNSEND HILLCREST RD ANGLING RD FISHERS GLEN RD HAST NGS DR LTON ST A SALETTE ROAD THIRTEENTH ST W RSZUCS D SION ROAD FRONT ROAD ROAD 3 CONCESSION 10 TOWNSEND HAMRD 7 D CONCESSION 5 TOWNSEND WINDHAM ROAD 5 FRONT ROAD QUARTER LINE ROAD WI ND WEST QUARTER LI NE ROAD CHAR ROAD 11 PORT RYERSE RD FERTI LI ZER RD V I LLA NOVA ROAD CULVER ROAD ROAD WATER ST McMICHA MARBURG ROAD CON 2 WOODHOUSE NEW LAKESHORE RD EAST QUARTER LINE RD OMAHONEY ROAD WI ND RD 19 RELTUB S EAST QUARTER L I NE ROAD LUTESVI LLE RD OPS O KY HOL L WO DR DEDRICKRD ON RD HILLCREST RD S GIBSONRD RCEMETERY D CLOETRD WILSON AVE BAKER S LANE RYERSERD KITCHEN ROAD RKENDAL D RSTEINER D LAWRENCE RD RELAND RD SDALERD RHILL DERD LBARBERS ANE ROBINSON RD MILLPOND RD QUEENST E CULLIMORE LANE GI LBERT RD SMI TH S MILL RD FOURTEENTH ST W EGYPTSCHOOL RD DHUNTER R N UNITED CHURCH RD MAIN ST R OCKFORD LARNOLDS ANE DANCEY S DE RD ON MOLE S DE RD WOOLLEY RD EIGHTH STW CHILIANROAD SEVENTH ST W WOODLAND DR OAKES LANE HUGH LANE WI LLI AM LANE DAWSON COURT HUFFMAN COURT EAST QUARTER L I NE CHAR RD2 LYNN D VITTORIA RD QUEENST W 40 35 1 LMASSECAR ANE FRONT R OAD CHAR EAST QUARTERLINERD VERMEULEN ROAD AVALON LANE BLUEL NE ROAD 6 HIGHWAY 6 FOREST GLEN COURT RADICAL RD B A C K U S M I L L R D 5 6 GEORGE LANE 5 CHARLOTTEVILLE WEST QUARTER LINE ROAD HIGHWAY6 24 24 24 42 946 OLD 74 AM WEST QUARTER LI NE ROAD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! V X V I IV VI XI IX VI IV II VII VII III V II X X I V B A IX XI XI IX IV II VI IV II XII XIV XII III III V II X II XI B F 1 2 3 4 5 8 7 6 5 4 3 2 1 1 2 3 4 6 7 8 9 8 7 6 5 3 2 1 14 16 17 18 24 23 22 21 20 19 18 17 17 18 19 20 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 24 23 22 21 20 19 18 17 16 15 4 15 5 4 16 17 18 19 20 21 22 23 1 2 3 4 5 6 7 8 9 10 11 Sim coe Delhi Waterford Port Dover Port Rowan Vittoria och Hillcrest Pinegrove Long Point Port Ryerse Turkey Point St Williams Gilbertville Walsh Boston Renton Vanessa Bealton Lynnville Norm andale Salette Villa Nov a Forestville Silver Hill Teeterville Wilsonville Fishers Glen ill s Corners Windham Centre Green s Corners Booth s Harbour Rattle snake Harbour B r a n t C o u n t y H a l d i m a n d C o u n t y L a k e E r i e L o n g P o i n t B a y In ner B a y WINDHA M
WOODHO USE
CHAR LOT TEV IL LE R YE R S E BLVD HIGHWAY 3 HI GHWAY 24 ALBOT ROAD 3 24 HIGHWAY 24 TSAE 59 59 COUNTY LINE STJOHN'SROADWEST McDOWELL ROAD EAST THOMPSON ROAD EAST INDIAN LINE WINDHAM CENTRE ROAD ROAD WEST COCKSHUTT ROAD BRANTFORD ROAD TURKEY POINT FORESTRY NIXON ROAD ST JOHN'S ROAD EAST 21 NORFOLK COUNTY ROAD 19 EAST NORFOLK COUNTY ROAD 19 WEST LYNEDOCH ROAD HIGHWAY 24 OLD H I GHWAY 24 TEETERVILLEROAD KELVI N RD SW I MM I NG POOL RD THOMPSON RD. W PINEG R O V E RD . 16 45 4 19 9 25 37 20 46 57 58 67 25 19 25 21 WINDHAM ROAD 9 WI NDHAM ROAD 6 WI NDHAM ROAD 2 JENKINS ROAD ROAD WINDHAM ROAD 10 WI NDHAM ROAD 12 WINDHAM ROAD 11 OTTEVILLE ROAD 5 CHARLOTTEVILLE ROAD 7 WI NDHAM ROAD 7 CONCESSI ON 6 TOWNSEND CONCESSION 11 TOWNSEND CONCESSI ON 3 TOWNSEND CONCESSION 2 TOWNSEND 2 CONCESSION 12 TOWNSEND BURFORD-DELHI TOWNLI NE ROAD CHARLOTTEVILLE ROAD 8 CONCESSION 13 TOWNSEND CONCESSI ON 8 TOWNSEND WINDHAM ROAD 14 WI NDHAM ROAD 13 FRONTROAD CONCESSION 6 WOODHOUSE CONCESSION 5 WOODHOUSE CONCESSION 14 TOWNSEND CHARLOTTEVILLE ROAD 10 YUELL ROAD CONCESSION 7 TOWNSEND HILLCREST RD ANGLING RD. WOODLEY ROAD WINDHAM RD 3 HAWTREYRD FISHERS GLEN RD WINDHAM RD 4 CHARLTON ST LA SALETTE ROAD THIRTEENTH ST W OWNLINE ROAD RSZUCS D . WINDHAM ROAD 3 CONCESSION 10 TOWNSEND WINDHAMRD 7 CONCESSION ROAD CONCESSION 5 TOWNSEND WINDHAM ROAD 5 LINE RO ROAD WI ND WEST QUARTER LI NE ROAD CHAR ROAD 11 PORT RYERSE RD FERTI LI ZER RD . V I LLA NOVA ROAD CULVER ROAD WATER ST . McMICHAEL ROAD MARBURG ROAD CON 2 NEW LAKESH CHAR EAST QUARTER LINE RD WI ND RD20 O ' MAHONEY ROAD WI NDHAM ROAD 19 WI ND RD 19 W I NDHAMRD 19 'RELTUB S LANE W I NDHAM EAST QUARTER L I NE ROAD LUTESVI LLE RD WO DR NORWICHRD DOOWRON RD. HILLCREST RD S . RCEMETERY D . CLOETRD DALTON RD TISDALESIDE RD WILSON AVE BAKER ' S LANE KITCHEN ROAD RKENDAL D . RSTEINER D . LAWRENCE RD . RELAND TI SDALERD . SILVERHILL SIDERD LBARBERS ANE ROBINSON RD MILLPOND RD FALKI RK DR CULLIMORE LANE GI LBERT RD SINDEN SIDE RD SMI TH S MILL RD FOURTEENTH ST W EGYPTSCHOOL RD MI LL RD SNI V ELY LANE LITTLELAKERD UNITED CHURCH RD MAIN ST . R OCKFORD LARNOLDS ANE BOOKTON LANE WOOLLEY RD LEHMAN DAM SI DE RD EIGHTH STW. CHILIANROAD SEVENTH ST.W WOODLAND DR OAKES LANE DAWSON COURT HUFFMAN COURT EAST QUARTER CHAR RD.2 VALLEY ROAD VITTORIA RD 40 35 1 3 LMASSECAR ANE CHAR EAST QUARTERLINERD AVALON LANE BLUELI NE ROAD 6 HI GHWAY 6 FOREST GLEN COURT RADICAL RD 5 6 5 CHARLOTTEVILLE WEST QUAR HIGHWAY6 24 24 946 OLD 74 W I NDHAM WEST QUARTER LI NE ROAD ! . ! . ! ! ! . ! . ! ! . ! . ! . ! . ! ! . ! ! . ! . ! . ! ! ! . ! . ! . ! . ! ! ! . ! ! ! . I V X V II IV VI XI IX VI III VII XII VII VII I X X V I V I IX XI XI IX VI IV II IV II XII XIV XIV XII VII III III VII I XII I XII I VII I B F 1 2 3 4 5 6 7 8 9 9 8 7 6 5 4 3 2 1 6 7 8 9 9 8 7 6 5 3 10 11 12 13 14 16 17 18 19 20 21 22 23 24 23 22 21 20 19 18 17 15 14 13 12 11 10 10 11 12 13 14 15 16 17 18 19 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 24 23 22 48 47 46 5 44 15 16 5 4 16 17 18 19 20 21 22 23 1 2 3 4 5 6 10 11 Delhi Waterford Por t Dov er Vittoria Ly nedoch Hill crest Pinegrove Port Ryerse Gilbertville Walsh Nixon Kel vin Boston Renton Vanessa Bealton Lynnvi lle La Sal ette Villa Nov a Silver Hill Teeterville Wil sonville Bill's C orners Wind ham Centre Bill s C orners Green 's Corners Rattle snake Harbo ur B r a n t C o u n t y WIND HA M
TOWNSEND
Michael J. Columbus Includes Delhi, LaSalette, and Windham Centre
Message from Norfolk’s CAO
Our Future Norfolk outlines our vision, mission and values, and establishes our five strategic priorities for the 2022-2026 term of Council.
I want to recognize the great work our staff, Mayor, and Council do every day. I am proud to work with such a talented team and am excited about the achievements we can look forward to in the years to come.
We have ambitious plans for this term. We are investing in initiatives that will benefit our residents and strengthen our agricultural sector, businesses, and local organizations.
We are focusing on improving key infrastructure that will positively impact our current residents, and enable thoughtful, planned growth to keep our community strong and prospering for generations to come.
We will achieve our vision of providing a vibrant community growing opportunity for everyone.
We will implement our mission of providing valued public services that are responsive to our community’s needs.
We will embrace our values of creativity, collaboration, inclusivity, confidence, integrity, and respect.
We will strive to enhance the day-today experience of our residents.
Our Future Norfolk’s priorities will act as a road map for employees, providing the strategic direction to enable our organization to not only meet, but exceed expectations, as we deliver programs and services to our residents.
Al Meneses Chief Administrative Officer (CAO)
Our Future Norfolk 2022-2026 Strategic Plan 8
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Port Dover
Our Organization
Norfolk’s Chief Administrative Officer (CAO) is the manager of the municipality, making important decisions such as planning budgets and managing operations. The CAO is Council’s only employee.
Norfolk’s five divisions report to the CAO and are led by a General Manager. Each division has several departments that work together to deliver programs and services to residents. Learn more at norfolkcounty.ca/OrgStructure
Our Future Norfolk 2022-2026 Strategic Plan 10
County
Resources
Development Division
Services Division
and Infrastructure Services Division Health and Social Services Division Operations Division
Fire Services Paramedic Services
Clerk Human
Community
Corporate
Environmental
Citizens of Norfolk County
Norfolk Council and Committees
Chief Administrative Officer (CAO)
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Quance Park & Mill, Delhi
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2022-2026 Turkey Point
Strategic Plan
Our vision
Our mission
Our values
Our strategic areas of focus
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valued public services that are responsive to our community’s needs
Providing
Creativity | Collaboration | Inclusivity Confidence | Integrity | Respect
A vibrant community growing opportunity for everyone
Our Future Norfolk Empowering Norfolk Putting the tools and resources in place to ensure our businesses’ and residents’ success. Building Norfolk Develop the infrastructure and supports needed to ensure complete communities. Connecting Norfolk Bringing the community together with cultural, physical and technological linkages. Serving Norfolk Ensuring a fiscally responsible organization with engaged employees who value excellent service. Sustaining Norfolk Creating a sustainable community and a positive legacy.
Empowering Norfolk
Putting
Create
Partnering
Developing
Working with all levels of government to ensure Norfolk is successful.
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the tools and resources in place to ensure our businesses’ and residents’ success.
Foster and build partnerships with the community
with the community, institutions and industry to address the needs of Norfolk.
a place where businesses and residents
can thrive
strategies that support our changing needs and encourages innovation in Norfolk.
the
of
Advocate for
needs
Norfolk
Building Norfolk
Develop the infrastructure and supports needed to ensure complete communities.
Ensure the health, safety and wellbeing of the community
Facilitating the necessary supports to ensure affordable, accessible and equitable service options.
Provide a solid infrastructure foundation
Ensuring that Norfolk has all of the hard infrastructure (water, sewer, roads, parks) for current and future needs.
Ensure responsible growth policies and strategies
Developing policies and processes that foster responsible growth in Norfolk.
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Connecting Norfolk
Bringing the community together with cultural, physical and technological linkages.
Celebrate and connect all of our communities
Bringing our communities together through celebrations of our unique cultures, geographies and identities.
Maximize our mobility options
Creating and expanding our physical mobility linkages (roads, trails, transit) to bring Norfolk together.
Ensure Norfolk is virtually connected to the world
Advocating to government and industry for stronger and more effective broadband and cellular coverage across Norfolk.
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Serving Norfolk
Ensuring a fiscally responsible organization with engaged employees who value excellent service.
Strengthen communication and service delivery
Improving how Norfolk communicates and delivers services to the community, both digitally and in-person.
Foster a positive employee culture
Attracting, developing and retaining employees who will work collaboratively to deliver excellent customer service.
Create an environment of continuous improvement
Encouraging and recognizing innovation and action that exceeds the expectations of the community.
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Sustaining Norfolk
Creating a sustainable community and a positive legacy.
Protect and strengthen our agricultural and natural heritage
Supporting and empowering our farming community while respecting our environment.
Continue to implement and enhance our climate action strategies
Making our infrastructure more resilient to the effects of climate change and identify opportunities to reduce Norfolk’s carbon footprint.
Ensure financial sustainability
Continue our longterm financial and resource strategy that is realistic, affordable, and sustainable.
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How you can stay informed
Feedback and participation from residents, businesses, and industry help to drive decision-making processes. Norfolk County uses a variety of tools to consult with the community including public engagement, advisory committees and direct communications.
Visit norfolkcounty.ca/OurFutureNorfolk for updates on our Strategic Plan.
Social media
Follow us for regular updates about events, programs, services, safety information, and more.
facebook.com/NorfolkCountyCA
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instagram.com/NorfolkTour
Council updates
Review Council agendas, minutes and calendar to stay informed about all Council decisions at norfolkcounty.ca/Council.
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Never miss a news update by subscribing to news stories at norfolkcounty.ca/News
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Backus Heritage Conservation Area
Waterford Ponds, Waterford
