Greater Manchester Business Week - Issue 274

Greater Manchester

BusinessWeek Issue 274

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THURSDAY, JULY 14, 2016

A year of opportunities Business body appoints new chair

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Greater Manchester Business Week 3

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GREATER MANCHESTER BUSINESS WEEK

Contents 4 news

6 opinion: Sir Howard Bernstein, chief executive, Manchester city council, and Graham Bond, RSM’s head of manufacturing north west 8 feature: The science of success 10 feature: Opportunity knocks as Brexit brings uncertainty

12 feature: Northern creative lights shine brighter 15 feature: Doing business in the Middle East 20 feature: The art of fine dining 22 digital, media and creative: MD goes solo at media agency

12

25 sme and you: Our dedicated section for small and medium sized businesses

28 Out of office: Food - Koffee Pot has NQ cool 29 a coffee with: Victoria Robinson, chief executive, The Met and Ramsbottom festival

30 professionals: Strong year of growth for specialist recruiter

32 commercial property: Growth still sluggish after pre-Brexit slowdown

34 residential property: How prisoners will help build innovative homes

35 technology: How to harness technology for an efficienct workplace

37 business traveller: Sky-high dining in Qatar 38 agenda: What is happening in the week ahead CONTACT US

Do you have a story for Business Week?

Shelina Begum Chief Business Reporter 0161 211 2256 shelina.begum@trinitymirror.com

20

15 Want to advertise?

Lucy Roue Business reporter 0161 211 2548 lucy.roue@trinitymirror.com

Paula Mallinder Head of Business – Commercial 0161 279 4071 paula.mallinder@trinitymirror.com

For Agenda listings email: eventsdiary@men-news.co.uk

Sandy Darlington Business Account Manager 0161 211 2938 sandy.darlington@trinitymirror. com

Published by M.E.N. Media, Mitchell Henry House, Hollinwood Avenue, Chadderton OL9 8EF

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4 Greater Manchester Business Week THURSDAY, JULY 14, 2016

News review Soaring profits bring windfall for 10 councils With people still getting over the Brexit vote, leaders in Manchester are already looking forward to the next chapter. Sir Howard Bernstein explains the need to move on in his opinion piece on page six.

Manchester, he says will ‘remain an international city and is very much open for business.’

This is reflected by Alison Loveday, the new chair of business development body pro-manchester.

The CEO of law firm berg talks to us about the opportunities following post-Brexit and with the election of a new Greater Manchester mayor.

Confidence levels have been hit no doubt, but one thing Manchester and the wider region has been good at, is showing the rest of the UK how to get on with things despite uncertainty.

And that’s one aspect Alison will be working towards in her new role.

ESOF, Europe’s largest interdisciplinary science meeting, starts in two weeks, and will bring 4,500 leading researchers, thinkers, innovators and educators to Manchester from around the world.

It’s going to be an exciting event bringing together academics with businesses, and no doubt will pave the way for a number of future collaborations.

Shelina Begum, chief business reporter

GREATER Manchester’s 10 town halls have scooped nearly £75m thanks to Manchester Airport’s record profits - a welcome boost amid post-Brexit uncertainty.

Manchester Airports Group, which is part-owned by the councils, this morning announced soaring profits, it’s the biggest ever - a 24 per cent boost on last year’s windfall.

The boost comes as a new direct route to mainland China pushes passenger numbers to 24m for the fist time.

Revenues to March 31 this year rose 5.5 per cent from £738.4m to £778.8m over the 12 months - while underlying pre-tax profits were up 12 pc from £283.6m to £317.7m. And it’s triggered a total 12-month £115.8m windfall for all MAG shareholders.

Of that, Manchester Council will get £41m for the full year, with each of the other nine councils scooping £3.7m.

That’s compared to the last full year when the councils scored £60m in total - with Manchester city council getting a £33m slice.

Local authority bosses have not yet announced what they will do with the extra cash, although it is expected the money will offset the effects of government cuts.

The remainder will go to Industry Funds Management, the Australian investor that bought into the group ahead of its swoop for Stansted Airport.

The M.E.N. had reported the sixmonth total in December, with the latest half-year result to March 31 adding £27.3m for Manchester and £2.5m for the other councils.

Ken O’Toole, managing director of Manchester Airport, said the council windfall was a ‘visible and transparent’ consequence of the hub’s success which also provides 25,000 direct and

Supporting the professional sector

●●MAG’s profits have been boosted by new routes including a direct flight to Beijing

45,000 indirect jobs.

He added: “We’ve had lots of positive announcements in recent weeks Virgin Atlantic to fly to San Francisco and Boston next summer, the fantastic start of Hainan Airlines to China - and we are very positive about the year head and the for the long term.”

Charlie Cornish, chief executive of MAG, said: “This has been the fifth consecutive year of growth for the Group and we have continued to outperform our challenging financial targets and seen record numbers of passengers using our airports.

“We have also made significant progress with our long term investment programme, made an important contribution to the economies in which we operate and generated increased returns for our shareholders.”

Cornish hopes the profit will secure the airport in future Government

Dominic Salter

strategy. On Brexit, he said the results stood them in ‘good stead’ to respond to any damage to the UK economy.

He added: “As the country enters a new era, we will be working closely with the rest of our industry to ensure that once we leave the EU the UK remains a member of the European single aviation market.”

As well as for MAG as a whole, it’s been a record breaking year for Manchester Airport, the only hub in the UK except Heathrow with two runways.

MAG, which runs Manchester, Stansted, East Midlands and Bournemouth airports, now has over 100 airlines flying more than a thousand aircraft each day.

New routes announced or started this year from Manchester include San Francisco, Boston, Phuket, Mauritius, and from London Stansted to Orlando, Cancun and Las Vegas.

Long-established experts...

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For your daily dose of business news as it happens, see the Manchester Evening News in print and online at www.menbusiness.co.uk

FK Group achieve £70.5m turnover Altrincham-based FK Group has reported annual turnover has reached £70.5m for the year to 31 March 2016.

This is a 52 per cent increase for the nationwide full building envelope contractor .

Gross profits are reported at £15.1m for the year, which is an increase of 46 per cent on last year’s performance.

Profit before tax for 2015/2016 is reported at £3.3m, which again is over 50 per cent increase at 59 per cent up on 2014/15 (£2.08m).

The last twelve months have seen the company open its sixth UK office in Newport, South Wales as the company continues to stamp its presence on the South and South West.

The developers behind Circle Square The company also has an the former BBC site - have teamed up international office in Dubai which with landscape architects Planti-IE to has recently secured £7m of new work unveil their green vision for the new including a £5m project at Al Maktoum development.

International Airport. The company Plans for Bruntwood and Select now has over 140 staff across its offices.

Property Group’s new city centre This number has risen from 80, this neighbourhood feature vibrant public time in 2014. realm and green space with lawns, river Francis Keenan, chief executive, FK parks and gardens and over a thousand Group said: “We have continued to new plants, flowers, trees and shrubs. illustrate our capabilities in providing Three distinctive ‘character’ areas in the complete building envelope solution. Clients’ confidence in our services and delivery has ensured we have been continually considered investment from BGF in July 2013, in for major projects nationwide. We which it retained a minority stake. continue to invest significantly in new Based in head offices in Leigh, services and training. with showrooms nationwide, Better Bathrooms is on course to achieve sales in excess of £60m this financial year, up from £31m in 2013 when BGF first invested in the company. With the additional investment, Better Bathrooms aim to achieve sales of £100m by 2018.

CEO Colin Stevens founded Better A Greater Manchester bathroom retailer is on course to generate 100 jobs Bathrooms in 2001 at the age of 22. and is course to hit revenues of £100m Today, the business employs more in the next two years thanks to strong than 400 people and sells direct to consumers. growth and further investment.

He said: “These developments mark Better Bathrooms has received £4m an important step for the business in follow-on funding from its financial as we look to add further scale to the backer, BGF (Business Growth Fund).

The funding comes after an initial £10m business.

Better Bathrooms offer 100 jobs

in short-term lending

Business guru Mr McArthur, who has recently handed over a six-figure cheque to help local rugby team get a new ground, said: “This project goes back about five years when we started looking at health statistics for Irlam and Cadishead and we found that they were not particularly good reading.

Mr McArthur’s charity, the Hamilton Davies Trust, was set up in 2004 with his wife, Anne, and has provided 400 grants to local groups and sports organisations and invested £6m of funds into the area.

Allied London in FinTech hub Plans for a new co-working FinTech hub has been unveiled for XYZ, the landmark workspace building currently being developed by Allied London in Spinningfields.

The Vault will be a 20,000 sq ft new enterprise space for innovative companies and start-ups in the financial technology industry.

Launching at the end of this year, The Vault will be integral to the Fintech incubator vision being fostered at XYZ, where Allied London is aiming to create the north’s primary melting pot for tech innovation.

Spinningfields estate director Chris Reay said: “Spinningfields has disrupted Manchester’s traditional commercial core and has become a place where leading corporate A new health centre could soon be institutions are clustered, from the built in an inner city Salford district main banks to newer organisations thanks to backing from a millionaire such as Worldpay.

“Where XYZ differs is that we’re businessman. delivering a culture, a brand more than Telecoms mogul Neil McArthur has a building, a structure with its own been pushing for five years for a new personality. We believe this is the ideal clinic for Irlam and Cadishead . platform for FinTech. We’re opening He has vowed to build a £5m doors for tech entrepreneurs to health centre by raising the cash collaborate and tap into support from from businesses and charities - and if the existing corporate environment and necessary, stump up the cash himself - after NHS bosses agreed that the area learn first-hand, from leaders in their field.” Allied said the The Vault will definitely needs a new health facility. differ from the average tech co-working The £5m centre, earmarked for land hangout by offering greater security at Princess Park, Irlam, could be built and careful selection criteria. within two to three years.

the site have been designed to create a rich and diverse environment for visitors, workers and residents.

Ed Lister, managing partner at Planit-IE, said: “From the very start, the JV partners behind Circle Square had a clear vision of what it wanted to be – diverse, innovative and extraordinary.

“The creation of a generous green space at the heart of the development and new riverside park will help to define the neighbourhood.”

Businessman backs £5m plans

Contact Steve Jackson the Regional Development Director for the North West Call us on 0161 933 7152 or visit togethermoney.com/northwest

6 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Opinion

Want to join the debate? Have your say online by joining the M.E.N. Media Business Group on LinkedIn, or follow GMBusinessweek on Twitter. Email shelina.begum@men-news.co.uk with submissions for Viewpoint

Sir Howard Bernstein, chief executive, Manchester city council

I

t is probably an understatement to say that it will be some time before the dust settles from the result of the EU referendum.

The vote to leave has been a shock to the political and financial system which has had profound consequences including, but far from limited to, a change of prime minister.

The underlying mood has been one of uncertainty. I don’t think anybody, even the most outspoken advocates of Leave, would say that it is a comfortable period.

But one thing is absolutely clear for Manchester and Greater Manchester.

The vote to leave the European Union has happened and, whatever your stance on it, there is simply no point looking back. We have to move forwards. Manchester remains an international city which is very much open for business in which investors should continue to have confidence.

Not only have our priorities not changed as a result of the Brexit vote, if anything it is more essential – for the city, the region and, dare I say, the country – that we deliver on them.

It is more important than ever that the government gives confidence and certainty by reaffirming its commitment to major transport infrastructure projects including HS2 and the completion of the Northern Hub. The Northern Powerhouse initiative, equally, becomes even more pressing.

If you accept the compelling logic that if the north of England can realise its full potential you will significantly

VIEWPOINTS

strengthen – and help rebalance – the UK’s economy, why would that be any less relevant now? The Northern Powerhouse, like HS2, is a long-term project which needs long-term commitment. This is the perfect time for the government to show they have the leadership needed to keep investing in it.

The recently published Northern Powerhouse Independent Economic Review (NPIER) identifies that, with the right infrastructure and investment, the north of England has the potential to add £97bn and 850,000 jobs to the national economy by 2050.

This is a prize the nation cannot afford to throw and we must speak with one voice to ensure this moment is not lost.

With improved connections – not just HS2 but also Northern Powerhouse Rail, the so-called HS3 along with other east–west transport improvements – and a concerted focus on the North’s distinctive capabilities (the NPIER identified advanced manufacturing, digital development, health innovation and energy as four world-leading capabilities with education, logistics and financial and professional services as complementary strengths) the region could dramatically up its game in productivity and job creation.

Devolution also remains firmly on the agenda. If the referendum vote said anything about decision-making it was that people wanted it closer to them, which is what devolution is all about – allowing local areas to take more of the decisions which will help promote their growth and enable the people

After the 2008 crash there was a market finance failure which meant many sound investment propositions were struggling to get off the ground. In Greater Manchester, through our investment funds, we have prioritised schemes which have brought forward the biggest economic and employment benefits.

This funding has been recyclable, meaning as it was paid back we were able to reinvest – getting more bang for our buck. We will need to look at similar innovation in the months and years ahead. Uncertain times demands clarity of purpose. In Greater Manchester we are confident we can get through them with our ambitions intact. But the government must not waver from the course it has set.

There is no reason to believe they will but it’s incumbent on us all to keep making the case for the right investment in Greater Manchester and the north.

Graham Bond RSM’s head of manufacturing North West

North west manufacturers face uncertainty but golden opportunity exists after Brexit The most obvious conclusion from the Brexit vote is that north west manufacturers now face a period of major uncertainty.

No one knows how long this will hang over the country, and for business leaders uncertainty always leads to risk.

Businesses need to be vigilant more than ever, and this presents a major challenge for mid-market companies where resources tend to be tightly controlled and risk management processes are informal.

In the short term, there will be volatility. This was demonstrated by the

who live there to share in this success.

At a Manchester level, I’ve been having lots of conversations with investors and would-be investors. Of course any sensible investor is going to pondering the impact of Brexit on their investment decision. But I’ve been reassuring them that Manchester is not just still open for business but also a welcoming, outward-looking city which remains a compelling proposition.

I will say here and now that I personally, and the council as a whole, will always be willing to have discussions with any prospective developers about how we can work together to bring investment and growth to the city region.

At a Greater Manchester level, and working with the Combined Authority, we need to ensure we have a toolkit at our disposal which is responsive to the needs of business – and that includes financing.

immediate move to a 30-year low for sterling against the US dollar. Foreign currency is the most obvious commodity exposure that can have a major impact on cash and profits. There may be opportunities for alert organisations to lock in preferential rates for the short to medium-term.

Clearly, changes to international trading arrangements will be profound and we expect nearly all manufacturers to feel the impact of this, whether they supply goods overseas or purchase capital equipment from continental Europe. While nothing changes

overnight, customs duty, tariffs, and VAT are all likely to be renegotiated and this will likely impact on margin, cash flow and supply chain resilience.

Many manufacturers in the north west have benefited from the free movement of labour across the EU. The attitude and flexible nature of migrant workers has brought a highly effective and plentiful supply of casual labour to seasonal businesses. It is therefore essential that immigration policies are sufficiently flexible to ensure that economic expansion is not hampered by insufficient labour.

There is, however, a golden opportunity for the sector. Brexit means that the UK should no longer need to comply with state aid rules meaning that

government can implement grant funding mechanisms that get to the heart of current structural issues surrounding the funding of innovation.

Furthermore, the government will be free to develop an attractive tax landscape that should maintain and build on the UK’s attractiveness to global businesses.

Above all else, we now need to acknowledge the importance of manufacturing to the long-term economic success of the UK. It is worth remembering that manufacturing generates more than 50 per cent of all exports and around 70% of all business innovation. It has the potential to be the driving force for long-term UK prosperity.

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8 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Science of success

Europe’s largest interdisciplinary science meeting is just one week away. Lucy Roue looks at how the big ideas of ESOF could mean big business for city firms

A

s the European City of Science, Manchester is set to fizz with life this summer.

Not only will ESOF, the scientific conference, see 4,500 leading researchers, innovators and educators descend, but expect a host of fascinating events to pop up as it leads into the Science In The City festival.

This alluring mix of scientific progress, culture and public engagement will not only benefit visitors and city-dwellers, but businesses too.

British pharmaceutical company GlaxoSmithKline (GSK), Manchester Science Partnerships, Addleshaw Goddard and Manchester Airport Group are all set to get involved.

They join BT, Siemens, Johnson &

Johnson, Wellcome Trust, and KPMG as principal sponsors of the event.

Each will be intricately involved in the conference with GSK’s chief executive, Sir Andrew Witty, joining a session about pandemics alongside Johnson & Johnson’s chief scientific officer Dr Paul Stoffels; BT contributing to a session about cyber security; Manchester Science Partnerships hosting a Masterclass on antimicrobial resistance; and Addleshaw Goddard and KPMG hosting events which aim to bridge the gap between academics and investors.

Professor Dame Nancy Rothwell, ESOF 2016 Champion and President and Vice-Chancellor of The University of Manchester, welcomed their involvement.

She said: “The enthusiasm and support for ESOF from the global

●●Manchester Science Partnerships is one of the sponsors of ESOF

business community has ‘When scientific discovery meets been fantastic and is a commercialisation something very great example of big business backing big special happens and the impact is ideas. incredibly positive. With ESOF we have “When scientific the perfect setting to bring together discovery meets commercialisation these two strands and allow those something very special relationships to be fostered’ happens and the impact is incredibly positive. businesses identify legal hotspots.

With ESOF we have the perfect setting Philip Dupres, associate at the firm, to bring together these two strands and allow those relationships to be fostered. said: “Manchester has a fantastic history of science and innovation. So “I know that all the businesses when we heard that Manchester was to involved will add a great deal of value be the European City of Science and to the conference.”

One company getting on board is law host of ESOF 2016, we were really keen to be a part of it. firm Addleshaw Goddard.

“At Addleshaw Goddard we are They are sponsoring a masterclass passionate about the city and its future session on ‘Manufacturing Business growth – if Manchester succeeds, so do Success’ helping new-to-market we. And it’s clear to us that science, health, technology and innovation are vital to that success.

“That’s why we are a principal supporter of ESOF, and why we are about to launch our Life Sciences Group to harmonise our work across what’s becoming an increasingly busy sector for us.

“We also know that the result of the EU referendum means that businesses like ours will need to take a leading role in ensuring that Manchester’s recent growth of investment in science and technology continues.

“Therefore, together with KPMG, we will be hosting a discussion between business leaders, scientists and investors on precisely these issues.”

The EuroScience Open Forum (ESOF) will be held between July 24-27 at Manchester Central.

Visitors are expected from more than 90 countries and there will be around 150 sessions, 17 of which form a special science to business part of the programme.

Speakers range from Sir Andre Geim and Sir Konstantin Novoselov, who were awarded the Nobel Prize for their ground-breaking work on graphene, and Professor Brian Cox, to chief scientific officers and venture capitalists.

Leading science and technology park

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ADVERTISING FEATURE

Collaboration in action A look at Manchester’s scientific background and future, by Mike O’Connor – National Head of Addleshaw Goddard’s Infrastructure, Projects and Energy Group ●●Philip Dupres, associate at Addleshaw Goddard

operator, Manchester Science Partnerships, is also a great supporter of the event and how it shines a light on the science sector.

They will hold a masterclass session on Antimicrobial Resistance and the global response to AMR. Thomas Renn, managing director at Manchester Science Partnerships said: “We are excited to be supporting ESOF and welcoming the world’s leading academics, thinkers, researchers and entrepreneurs to our home city.

“We are proud that Manchester has been chosen as the platform to engage and stimulate debate around the latest advancements and discoveries in science.

“ESOF is a fantastic opportunity for MSP. As a knowledge broker and home to 300 science and technology businesses across the north west, we are looking forward to extending our network, forging new partnerships, and showcasing Manchester as a global leader in scientific research, discovery and investment.”

Topical Sessions Organisers have announced 14 topical sessions which feature some of the programme’s best speakers tackling areas such as doping in elite sport, global pandemics and cyber security.

The sessions will be delivered together with over 125 main programme sessions covering nine scientific strands as well as standalone science to business and career programmes to which almost 700 speakers are expected to contribute. GMBW have picked out some of the highlights: Monday 25 July - A session on gravitational waves First detected in late 2015 and followed by a global media frenzy, gravitational waves are ‘ripples’ in the fabric of space-time that are now providing scientists with a completely new view of the Universe.

The session will examine what scientists expect to learn from gravitational waves about cosmic objects and what it might mean for the future of the Universe.

Tuesday 26 July - A session about doping in sport With ESOF taking place in the weeks between the European Football Championships and the Olympics in Rio, the forum will provide an opportunity to hear from international experts about the complex issues doping raises which cut across science, ethics and sport governance.

●●Professor Dame Nancy Rothwell, President and Vice-Chancellor of The University of Manchester

Wednesday 27 July - Britain’s biggest experiment: the prospects for scientific collaboration post Brexit This panel will consider the prospects of scientific collaboration in Europe, and the potential implications of ‘Brexit’ for university researchers, businesses and for European society more widely.

Last month’s EU Referendum result was announced from Manchester Town Hall

M

ANCHESTER’S history is steeped in science and innovation. It was here that Rolls met Royce, Rutherford split the atom and the first programmable computer was developed.

These days, the city has a reputation as one of Europe’s leading centres for scientific research and innovation. Its economy – and the north’s in general – is increasingly reliant on the commercialisation of ideas generated in the region’s great universities and research facilities.

The independent economic review commissioned by Transport for the North published earlier this month identified health innovation, energy, digital and advanced manufacturing as the north’s four prime capabilities.

Those sectors will be vital to Manchester’s future growth and prosperity – and all depend on the continued investment in science and technology.

There have been many success stories of just that sort of investment.

Manchester Science Parks recently launched a £45m life science fund, and the government put £31m into the National Graphene Institute which opened last year. Both signs of confidence and progress in Manchester’s science economy.

However, particularly in the light of the recent EU referendum result,

Manchester cannot afford to rest on its laurels.

EU funding amounts to £1 in every £10 of research investment in the UK, and Manchester is a major beneficiary of that funding. Around one third of the cost of the National Graphene Institute came from the European Regional Development Fund.

As emphasised by both Sir Richard Leese and Sir Howard Bernstein, now more than ever it’s crucial for the north to work together in order to attract investment and make Manchester a better place to do business.

We at Addleshaw Goddard understand that there must be a real contribution from businesses like ours to help find solutions and plug funding gaps to make the most of the ideas that will come from our talented innovators.

That’s why we are a Principal Supporter of ESOF, and why, together with KPMG, we are hosting a discussion between business leaders, academics and investors to discuss these issues next week.

It is vital that as a city we continue to collaborate with Europe to ensure Manchester truly cements itself as the city of science.

10 Greater Manchester Business Week THURSDAY, JULY 14, 2016

●●Alison Loveday

‘W

here there is uncertainty, there is also opportunity.”

That’s the view of Alison Loveday, who has taken over as the new chair of pro-manchester, the business development organisation.

With nearly 300 corporate member firms, Loveday is looking forward to working with the region’s financial and professional services sector in her new role.

She tells me it’s not all ‘doom and gloom’ and Manchester is best placed to move forward with the challenges that post Brexit presents.

The well known lawyer and chief executive of Manchester-based firm berg says: “As a city we are well positioned as any to get on with things.

“It’s a very good time to be in Manchester, it’s an exciting city, the city

is growing and I know the professional services sector is growing with it.

“Times are uncertain at the moment, but together we have an opportunity to shape a region which is entering a new phase in terms of governance and become a true voice of business.”

Loveday has been involved with pro-manchester since 1992 when berg became members, and in that time she has held a number of responsibilities with various areas of the organisation including chairing the Skills Committee, heading up the Learning and development forum and the pro-women committee and most recently chairing pro-manchester’s Science and Technology steering group.

She has also been instrumental in the growth of berg, having set up its successful employment department and in recent years has led the firm’s work in financial regulation and mis-selling by the banks.

proud. The businesses that thrive in In a speech to around 100 prothis region embody all of these traits. manchester members at the Crowne “The city’s Mayor will be able to get Plaza Hotel, Loveday spoke about her under the skin of our inimitable ambitions for pro-manchester, the culture, to help drive them forward.

Northern Powerhouse and how “They will have the opportunity to Manchester must realise its potential gain knowledge and insight into the under a new Mayor. needs and challenges of different She said: “This time next year sectors.

Manchester will have a newly elected “Devolution offers the chance for Mayor, the first city outside of London investment in Greater Manchester to to do so.

“Although the list of candidates might be so much more targeted. Not only by industry sectors, but by the micro not be confirmed for some time, we can be sure the next few months will no industries and economies that exist within them.” doubt be a thrilling time for everyone Speaking about the Northern in the city.

“Whilst some of you may worry about Powerhouse, Loveday warned that the the challenges of devolution, we must look ‘Times are uncertain at the moment, at the potential and but together we have an opportunity opportunity it can bring to shape a region which is entering a to our businesses.

“Greater Manchester is new phase in terms of governance and special. It is creative, become a true voice of business’ entrepreneurial, honest,

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Opportunity knocks as Brexit brings uncertainty Alison Loveday is the new chair of pro-manchester.

She speaks to Shelina Begum about devolution, the Northern Powerhouse and how an elected mayor can play an important role region must be careful the concept does not become rhetoric.

She emphasised on the need for the elected mayor to take on the challenge of making the Northern Powerhouse a reality.

“I believe that the devolution agenda, and the appointment of an elected mayor give Manchester and the region the opportunity to really deliver growth and the starting point must be deciding which aspects of living and working in Manchester are likely to have the biggest impact and should be our focus,” she said.

Loveday, who is originally from Hereford and came to Manchester in 1990 as a trainee at berg, says she has always had a passion for business.

Her father was a serial entrepreneur and owned the only nightclub in town, and she says that enthusiasm for business rubbed off.

It is also why Loveday decided to get involved with pro-manchester.

“Businesses in the region play a vital role in growing the city’s economy,” she said.

“And so its important that as a membership organisation we support businesses.

“But we need to make sure we’re not just focusing on Manchester but look at Greater Manchester so that when we grow here, the region grows with us.”

As chair of pro-manchester for the next 12 months, Loveday, who takes over from Tim Grogan, will continue to deliver the thriving business development programme on offer ranging from sector focus events to its Hot Topics programme, while developing relationships with key businesses in the region.

She said: “What an exciting time for us as an organisation. Here’s just some of what we’ve been up to in the past twelve months and what we’ve got planned “This year has already seen the

delivery of over 130 events that reflect pro-manchester’s position as the leading business development organisation. We’re in touch with over 100,000 businesses across the north west which includes our traditional make-up of the largest banks, accountants and lawyers, plus a much broader cross section of business and sectors than ever before.”

She adds: “The past 12 months have seen pro-manchester membership extended beyond professional services to include key corporates from the city region and beyond such as Virgin Trains, MAG, Etihad, The Midland Hotel plus many more.

“With an increased desire from our membership firms to engage with other sectors and areas of business our key corporate programme is designed to compliment our existing sector group activity bringing some of the biggest names in business into pro-manchester membership.”

Pro-manchester in numbers ●●280 corporate member firms ●●6,000 individuals are engaged with daily ●●130 events a year are held including breakfasts, conferences, awards ●●25,000 business reached with its SME Club programme. ●●11 Sector groups including healthcare, transport and infrastructure, property and regeneration, science and technology, creative, digital and media, retail and e-commerce, food and drink, Sports Industry Group, green economy, hotels and leisure, advanced manufacturing - connect thousands of businesses across the region

12 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Northern creative lights shine brighter Creative England Live came to The Lowry recently to celebrate the region’s top film, TV, gaming and digital businesses. Lucy Roue went along to find out more

N

orthern Lights is the perfect name for this free industry showcase, workshop and networking event aimed at promoting creativity in the region.

And it turned out to be the perfect time and place for CEO Caroline Norbury to share a raft of key announcements.

During her keynote speech, Norbury hinted at Creative England’s partnerships and innovative projects launching this year, with a strong focus on the north.

She also spoke of the organisation’s top-line findings from a research project in collaboration with innovation charity NESTA that informs their understanding of the sector.

Creative England is a national, not-for-profit organisation dedicated to ‘unlocking the creative power of our country’.

With northern offices based in MediaCityUK and Sheffield, the company mobilises public and private resources to support and invest in the creative industries.

Since 2012 it has invested £10.5m in the digital, games and content sectors across the north and leveraged a further £6.8m in private funding, creating jobs and new creative and digital products and services.

It also works closely to attract and support international productions to film in the north, which attracts nearly

£80m of TV and film spend for the region and creating hundreds of job opportunities for local crew and services. From hotels and caterers to florists and retailers, local productions spend with many services within local communities.

Speaking of the NESTA report, which is to be released later this month, the CEO said they had found many hotspots of creative business activity across the north growing and boosting economies and providing jobs from Newcastle and Manchester to Crewe.

She said: “The full report will reveal valuable insights into the regions’ ecosystems and individuality which Creative England will use to inform its future development plans.”

One of the main announcements was

●●Caroline Norbury

companies and partnership around ProConnect - a three-year partnership between Creative England opportunities with 50 of the hottest and Manchester Business Growth Hub, start-up businesses in the UK. She added: “Investing directly into funded by the European Regional these startups, Creative England will Development Fund and the BFI. identify the country’s most Norbury said: “The programme will entrepreneurial creative companies, deliver a series of workshops, whilst Karmarama will find the best networking opportunities and mentoring with the ambition of helping brands to enter them into this business growth within the TV and film collaborative cross-sector challenge.”

The fact the announcements were industries in Greater Manchester. made in Manchester backed up how “The free initiative will open up opportunities exponentially to anyone important the industry is to this city.

The creative industry sector is the involved in the industry, whether they are a production company, a freelancer fastest growing in the UK economy and research shows that in Manchester they or even a hotel or caterer.” generate an estimated £3bn each year Creative England also revealed a brand new partnership with leading ‘There’s currently huge demand independent for TV and film, so its vital we communications agency support the North of England in Karmarama to launch producing exceptional content to Creative Nation.

The programme aims secure its future and global to give large corporate reputation. Manchester is home to brand organisations some amazing creative talents, access to over 450 who we are delighted to champion’ innovative creative

THURSDAY, JULY 14, 2016

Greater Manchester Business Week 13

When Nicola met Sally...

● A Q&A with Sally Wainwright and Nicola Shindler

and employ 60,000 people.

She said: “There’s currently huge demand for TV and film, so its vital we support the North of England in producing exceptional content to secure its future and global reputation.

“Manchester is home to some amazing creative talents, including Red Productions and True North and many more, who we are delighted to champion.

“The World Economic Forum has predicted that in 2020, creativity will be the third most desirable attribute in prospective employees and the UK, in particular the north, is burgeoning.

“ProConnect, and the full breadth of projects launched at CE Live: Northern Lights, will nurture, support and champion Manchester’s up and coming talent in reaching its full potential.”

The key speech was followed by a series of Q&A sessions with the likes of successful film director Rachel Tunnard, and presentation by Creative England’s iFeatures gurus Zorana Piggott and Kate O’Hara.

A highlight of the day was an audience with independent producer Nicola Shindler and BAFTA-winning UK writer, producer and director Sally Wainwright.

Together they discussed creating memorable characters and penning some of the UK’s most popular northern TV dramas such as Happy Valley, Last Tango in Halifax and Scott and Bailey.

The session was hosted by Creative England Chairman John Newbigin who probed the working relationship between the two.

Asked how important it is to become a mentor in the creative sector and train others, Nicola said: “Training is always important but I think it is much better to do it on the job rather than in the class room.

“I think it is much harder to get into now than our day but having people paid to do the bottom rung of the ladder is really important.”

Having started her working life at Granada, Nicola set up RED Production Company in 1998 to work with the best writers on original television drama.

The Manchester-based indie, with Nicola at its helm, has since produced some of the UK’s most popular series, working with esteemed writers including Sally Wainwright.

Sally, well known for her strong female characters, said: “I don’t consciously write about women, but their lives are just very interesting.

They are more emotionally articulate and talk more than men which is easy to dramatise. I didn’t realise it was unusual to put women at the forefront.”

Asked about the different challenges and advantages of being based in the north, Nicola told how commissioners and agencies expect you to be in London.

She said: “What’s so great about working with Sally is watching her reclaim the voice of the north.”

Sally began her writing career on the Radio 4 series The Archers and ITV’s Coronation Street. She created and wrote her first original series At Home With The Braithwaites in 2000.

Although humbled by the praise, Sally added: “What is very important to me is authenticity and as I am writing in my own vernacular it makes for a more authentic voice.”

She went on to tell the audience that Happy Valley is ‘the most local show we have ever made’ and that’s what makes it so powerful.

WISH YOU WERE EXPORTING HERE? The ÂŁ9.5m Greater Manchester Export Fund: Supporting businesses to export with grants and loans.

The North West is home to around 6,000 exporters, who in the last 12 months secured export sales in excess of ÂŁ343 million in over 115 global markets.

Exporting is good for business fact. Companies that are active exporters are likely to be bigger and more productive than their competitors, with those looking to expand into new markets also able to take advantage of opportunities to increase profits and build new levels of agility and flexibility.

Find out more about how GMEF can support your export. www.gmexportfund.com 0161 237 4219 gmexportfund@manchestergrowth.co.uk

Greater Manchester Business Week 15

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The wealth of opportunity The Middle East remains a dynamic marketplace for ambitious companies across Greater Manchester despite the ongoing political uncertainties in some parts of the region. Ben Rooth discovers more...

●●The Sheikh Zayed Grand Mosque’s courtyard in Abu Dhabi

F

OR many seasoned exporters, it’s the extreme wealth that lies at the heart of many parts of the Middle East that makes it such an interesting – and worthwhile – business destination.

The sheer scale of the Middle East and North Africa (MENA) and the Gulf Co-Operation Council (GCC) areas and their position as dominant oil producers and owners of the largest hydrocarbon reserves are all part of this enduring appeal.

But while there’s wealth and political stability in some parts of the region, the same can’t be said for other parts – particularly those countries that have undergone the “Arab Spring” over the past few years.

Nevertheless, a few simple facts speak volumes about both the region as a whole – and why exporting there can make sense.

The Middle East has 25% of the world’s proven petroleum reserves and is the largest exporter of petrol.

What’s more, the petroleum and gas sector accounts for 80 per cent of budget revenues, 45 per cent of gross domestic product (GDP) and 90 per cent of export earnings in most countries.

In those affluent parts of the Middle East, there’s now a “real desire” to refocus economies away from a reliance on petrochemicals towards renewable energy – as well as tourism, hospitality and retail, among other sectors.

And this, believes Mark Hughes, chief executive of the Manchester Growth Company, offers real opportunities for businesses based across this city region that are looking to export.

Earlier this year, the Regional Growth Fund awarded £9.5m to the Manchester Growth Company to establish the Greater Manchester Export Fund.

The fund – which provides targeted grant and loan funding to enable local businesses to secure and grow export contracts all over the world – is now administered by Business Finance Solutions, the Business Growth Hub and UKTI. He explains: “Saudi Arabia, Qatar, United Arab Emirates and Kuwait have ambitious infrastructure plans over the

next 15-20 years in order to diversify from dependency on oil and gas.

“This involves building new cities across the Gulf region, including new housing, hospitals, schools, sports stadiums, retail outlets and cultural centres.

“Road, rail, port, and airport developments are currently under construction.

“In the past 12 months, we’ve helped 567 Greater Manchester businesses secure £27.7m worth of trade with the Middle East which demonstrates the scope of the export market for UK businesses.

“There’s a wealth of opportunity for UK businesses to consider from the procurement of consultants and Continued overleaf

16 Greater Manchester Business Week THURSDAY, JULY 14, 2016 In association with

FROM PAGE 15

contracts for Expo 2020 in Dubai to the opportunities surrounding the 2022 World Cup, in Qatar.

“Abu Dhabi is working to become the cultural centre of the region and is proactive in the development of renewable energy, creating opportunity for collaboration with Greater Manchester businesses in this key market.

“Masdar City in Abu Dhabi is also home to the International Renewable Energy Agency.

“Saudi Arabia has a vast budget for infrastructure, estimated at £179bn in 2015 whilst Kuwait’s Vision 2030 includes building the longest causeway in the world and the largest hospital

and museum in the Middle East.”

Last month, the Greater Manchester Export Fund (GMEF) supported Manchester- based Amaven with a six figure loan facility to enable it to build export sales of its cloud-based platform that creates personalised exercise programmes.

The product is designed to support professionals in schools, sports academies, gyms, workplaces and the healthcare sector and is currently available in an English language version which has already been launched in some key markets.

With the support of the GMEF, Amaven now intends to adapt the platform, video content and apps for the export market – and it intends to

target the Middle East in particular.

It anticipates that the loan will help it create more than 20 jobs over the next four years.

Paul Brown, a partner at Manchesterbased accountants and business advisers HURST, agreed with Mark Hughes that the Middle East is traditionally a strong market for UK exports.

But exporters need to be mindful of the “difficulties” that still exist in some locations.

He explained “The difficulties in locations such as Egypt and Syria are only too clear and the continuing dependence of Middle Eastern economies on oil has meant that the current low-price environment may

lead to large infrastructure projects being mothballed, or at least delayed.

“However, other opportunities are now opening up to potentially create increased demand for UK products.

“Saudi Arabia is undergoing significant market liberalisation along the lines of the United Arab Emirates, and this may open the country to more exports, although how long this lasts will very much depend on the position of those liberalising members of the ruling class.

“Although perhaps less obviously, Iran may represent a huge opportunity for UK exporters now that sanctions have been eased.

“Iran has a strong culture of ethical business practices and a huge pent-up

Case study Linco Care

●●The Linco Care team MANCHESTER-based beauty care product manufacturer Linco Care has invested more than £500,000 expanding its premises in order to meet growing demand for its products in overseas markets.

The family-run business, which was established in 1979, specialises in sun care, hair removal and personal care products, boasting high-street brands such as Calypso and Re-Gen among its portfolio.

The company recently invested more than £500,000 in refurbishing and expanding its head office and production facilities in Carrington.

The project follows rapid expansion into new foreign markets including Iran as well as

Indonesia, Japan and China.

Linco Care exports to 50 countries worldwide including markets across the Middle East as well as the Far East, South America, Europe, Asia, Australia and New Zealand.

One of Linco Care’s directors Seena Seka explained: “Five years ago export accounted for just 20% of sales, now the figure is almost 50%.

“This is due to the ambitious nature of the business and the quality brands that we produce.

“We are a forward-thinking company that’s always looking to push forward and innovate where possible.

“By investing in the business we can ensure that we live up to this

reputation and remain a key player in the UK as well as abroad.”

The expansion to Linco Care’s existing premises has added 3,000 square metres of floor space to the factory and warehouse facilities, creating room for more production while simultaneously making the manufacturing process leaner and more efficient.

It has doubled its production potential and now manufactures more than 700,000 products every month.

Fared Seka, Linco Care’s managing director, added that any business looking to export to the Middle East – as well as the Far East – should be mindful of their strict regulatory and

legislative requirements.

He continued: “You’ve also got to be aware of costs linked to customs and taxes.

“But once you overcome these initial hurdles, there is huge potential for market growth.

“We have started selling our products in all of the aforementioned markets after a lot of hard work, perseverance and huge investment.

“It’s very important to visit every market you export into – but these ones in particular because they are emerging markets.

“You definitely need to have local partners as well as agents and offices if you want to do business on a meaningful scale.”

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In association with

demand which could now be released, although regulatory hurdles can present challenges.

“Nevertheless, the rewards for those prepared to take these on could be extremely attractive.”

Clive Drinkwater, who is the international trade director at UK Trade and Investment (UKTI) in the North West, agreed that there are immense opportunities for businesses in Greater Manchester to trade with the Middle East.

But he added that anyone looking to start trading there needs to “do their homework” first about the market they are entering to ensure success.

He explained: “To my mind, if you are looking at the Middle East, the really big market is Saudi Arabia – and it still pretty much dwarfs everything else there.

“I think that it’s important to state that it’s not an easy market to get into but if you’re looking at entering the Middle East then this is a fantastic market to get into.”

The total overseas trade – both import and export – undertaken between Britain and the Middle East in 2015 was £27.57bn down slightly from £27.64bn the previous year.

Total overseas trade between the Middle East and companies based across the North West rose to £3.38bn last year from £2.52bn in 2014.

One of the main reasons for this increase is because of the links between companies in this region and those in Saudi Arabia.

Last year, businesses based in the

●●Emirates Palace, Abu Dhabi

North West carried out trade worth £2.3bn with Saudi Arabia which was up from £1.27bn in the previous year.

This is followed by UAE which undertook £483.5m worth of trade in 2015, up from £464.8m the previous year.

In third position is Qatar with whom trade worth £93.2m was undertaken last year up from £66.5m the previous year.

Clive Drinkwater adds: “While the Middle East is an important marketplace, I think that it’s worth stressing that it’s not an easy market to break into.

“More often than not, it is important to go there to meet – in person – those businesses with which you are looking to do business.”

This point was reiterated by Mark Hughes who concluded: “Market research is vital to understanding the regional differences in international markets and the clients you are targeting.

“Consider variations in languages and dialects, time zones, product liability and safety law, cultures, climates and approaches to communication.

“Finally, also make sure you’ve considered how exporting would impact your business plan and your financial position.”

The £9.5m Greater Manchester Export Fund is open for applications with a team of experts on hand to answer questions. Visit www. gmexportfund.com for more information.

Case study One Electrical

●●Downtown Dubai at night A LIGHTING and wiring accessories supplier has become switched on to the growth potential in the Middle East.

Manchester-headquartered One Electrical saw the opportunity to lead the marketplace in the supply of LED lighting.

Established in 2000, the company has long since recognised the potential benefits of exporting and had an existing network of sales representatives and depots in China, Dublin, Belfast and South Africa.

“Our heritage is in lighting,” explained director, Gerard Hall.

“But our business is now 90% LED and, by making the strategic decision to focus on that segment of the market, we have now become a UK leader in the supply of quality LED fittings, opening up new opportunities globally.

“Generating those international enquiries has happened organically to a certain degree but the challenging part is managing those leads effectively by building the overseas supply infrastructure we need to manage growth and ensure

we deliver a service quality that matches our product quality.”

One Electrical initially consolidated its presence in Dubai by hiring a regional sales manager who now provides in-situ sales and after sales support contact for customers in the region.

It also worked extensively with UKTI and completed its Passport to Export training programme to ensure that it was ideally placed to capitalise on opportunities in the Middle East.

Gerard continued: “The Middle East market has massive potential for us because there are so many development projects and they are all being specified with LEDs.” “While we knew that Dubai, the UAE, Saudi Arabia and the other Middle Eastern markets held great growth potential for us, the Passport to Export programme has enabled us to focus that knowledge into a strategic plan with objectives that we can target and measure.

“Working with UKTI has also helped to facilitate new contacts and open some doors for us too.”

18 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Openings in Israel All the indications are that the opportunity for exporters based in Greater Manchester to capitalise on opportunities in Israel are growing exponentially...

I

SRAEL is the Britain’s fourth largest market in the Middle East and North Africa region and its 33rd largest worldwide, with bilateral trade now standing at more than £2bn a year.

Figures from UK Trade and Investment (UKTI) show that Israelbound exports from the north west totalled more than £62m in 2015.

The strongest-performing sectors were chemicals and plastics, pharmaceutical and medicinal products, manufactured goods such as paper, and metals, minerals, machinery and transport.

Israel, with a population of 8.4 million, is a highly-developed market where business methods are comparable with those in Western Europe.

English is widely spoken, and company law is based on English law.

A strong economy, low inflation, a culture of entrepreneurship and a focus on technology have combined to help Israel punch far above its weight in the global business market.

It has a high density of start-ups, while major players such as Google, Microsoft and Motorola have their research and development centres in Israel.

The country offers plenty of business

opportunities for British companies. A recent survey of executives and investors there showed Israeli technology firms increasingly view the UK as a key destination for business and technological collaboration.

Leading the way in promoting ties with this region is the British-Israel Chamber of Commerce North West, which is seeing a record influx of new members as bi-lateral trade levels soar.

The chamber provides professional support and advice for companies looking at Israel for exports, and for those seeking to source new products and services.

It finds partners for research and development, investment, joint ventures and distribution and

●●Gideon Klaus, executive director of the British-Israel Chamber of Commerce North West

organises trade missions and events.

The next trade mission will take place in the autumn and is being jointly organised with inward investment agency MIDAS and Tech North.

It will last for a week and will enable North West companies to explore opportunities in areas such as life sciences and medical devices as well as technology.

The chamber also places heavy emphasis on promoting the North West to Israeli companies as an alternative to London and the South.

One of its biggest successes here has been at Sci-Tech Daresbury in Cheshire, where Israeli company Mellanox Technologies established its UK base in 2014.

Home to a raft of hi-tech companies, the BICC-NW has been active in promoting the complex to other Israeli firms.

Gideon Klaus, executive director of the BICC-NW, says: “We have two main goals – to promote Israel to North West exporters and to attract Israeli companies to this region as a fantastic alternative to London and the south.

“There are tremendous opportunities in both respects. Israeli firms are always on the lookout for joint ventures and collaboration agreements and the North West offers lots of potential which is steadily being realised.

“We are working with a number of Israeli firms seeking partners here, while huge advances in sectors such as technology, biometrics, cyber security, medical devices and energy, along with various major infrastructure projects, mean there are openings in Israel for a wide range of north west companies.”

Israelis prefer to conduct business in person, so UKTI advises firms to appoint a local agent or distributor, in addition to regularly visiting the country.

With regular direct flights operated from Manchester to Tel Aviv by easyJet and Monarch, links have become much easier over recent times.

Glossop Caravans recently entered the Israeli market after appointing a sole agent for its Coachman touring caravan brand.

Exports have got off to a flying start, with orders worth £300,000 placed since it began trading there in January.

Manager Lee Sivins said: “We are delighted with the way this venture is going.

“We’ve built a great relationship with our Israeli partner who recently held a caravan show that went really well.

They are keen to develop the brand and explore avenues for further sales, and we are confident of strong growth in 2017.

“The market has great potential.”

20 Greater Manchester Business Week THURSDAY, JULY 14, 2016

The art of fine dining Menagerie, a new £1.5m restaurant will combine art, gastronomy and theatre. Shelina Begum speaks to founder and restauranteur Karina Jadhav about taking the immersive dining experience to the next level

I

t’s going to be all about the experience when Karina Jadhav launches her plush new restaurant next month.

Menagerie is set to shake up the region’s dining scene with a show-stopping combination of theatrical performance, a catwalk and aerial dancers.

The luxury £1.5 m development will be designed like a giant stage – even the waiting staff will be performing in some way, reveals director Jadhav.

Just weeks away from its launch, the 200 cover restaurant will be based within One New Bailey, the eight-storey office development situated on the banks of the River Irwell.

Menagerie has taken 6,000 sq ft on the ground floor in One New Bailey, and will share the building with leading international magic circle law firm Freshfields which has taken 80,000

sq ft.

It will serve modern American cuisine, including brunch, lunch, afternoon tea and dinner with an exclusive private dining area.

The restaurateur has spent the last eight months travelling the USA and Europe for inspiration and planning the project in detail.

Jadhav, a well known face in Manchester’s food and drinks scene, said: “Menagerie is all about the immersive dining experience – every aspect of the concept is going to be an experience, from the service, the dining, to the drinks.

“We’ve built the restaurant to be a giant stage so that along with the food and drinks there is going to be a level of performance.

“The venue has been designed to be flexible so that it can host pretty much any occasion - even a full on production. For me it’s refreshing as a

“From an operational perspective it’s restauranteur to do something new a bit of a risk, but I see the value in and vibrant and add to the already people enjoying themselves.” thriving dining scene we have in Jadhav, the former co-founder of Manchester.

“But this really is taking things to the plush New York inspired Spinningfields restaurant and bar Neighbourhood, has next level.”

Diners at Menagerie can also expect been on the lookout for inspiration and ideas to bring her immersive dining performances from the group Happy Hour Chandelier, whose show features concept to life.

“I wanted to see what America and a dancer hanging from the ceiling, Europe has been doing,” says Jadhav. pouring flutes of champagne for the “The vibrant dining scene in Europe audience below. has come on leaps and bounds in the There will also be a play area – for last few years, and I’ve seen stuff and grown ups – a selfie mirror and even a thought: ‘That will be fun, why don’t we bathtub ball pit. do something else with it?’.

“People want to have fun, they want “I’m passionate about food, for me to have an experience, and everything it’s about the aesthetics and luxury we have planned for Menagerie will add to that.

“For example the play For me its refreshing as a restauranteur area is a space designated to do something new and vibrant and just for fun, it’s not seated, it’s not dining, it’s add to the already thriving dining scene we have in Manchester a fun area for adults.

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●●Entrepreneur and restaurateur Karina Jadhav

ingredients. “ I like the idea of sharing-style food, it’s more sociable and that’s what we are taking to the next level, the social dining element.

“I’ve always been quite theatrical with drinks and with the presentations and we’re going to be very creative with that.”

Born and brought up in Blackburn, Jadhav hadn’t always planned to go into the restaurant trade.

The 30-year-old studied drama at the University of Manchester, but she preferred the production side over the acting.

“I wasn’t an actress at all,” she says.

“I ended up doing documentaries, video installations and I was very much behind the scenes.

“Following that I did a post-grad in broadcast journalism in Preston and ended up working in pretty much every radio station in the north west except

for Century. I also worked for ITV as a desk journalist.

“I never really knew what I wanted to do, I was just looking for stuff that I enjoyed.

“I was a different person back then. I was so scared all the time, I was scared of doing something wrong, I was just so timid, but I had to get over that quite quickly and learn to just get on with things. You could say it was a life lesson.”

While working in media, Jadhav’s ex husband James Hitchen wanted to open a new food concept, and following a foodie trip to America, they launched barbeque restaurant Southern Eleven.

It was originally set up in the food court at Manchester Arndale, before locating to a unit in Spinningfields in 2011. A year later they launched Neighbourhood, also in Spinningfields.

Jadhav says: “I never expected

Neighbourhood to be so successful. It was complete organic growth.

“I had no business background. I had no experience whatsoever in hospitality.

“I started off working from the ground up, that included working in the kitchen, on the till, doing marketing. I even trained with the accountant so I can do the books.

“It was a small business and we had to get all hands on deck.”

While Jadhav gears up for the launch of Menagerie next month, she also has her sights on expanding elsewhere in the north.

She said: “I’m hoping to open in other northern cities as there’s a demand for immersive dining.

“There’s lots of vibrancy in the concept going into Leeds and Liverpool and Newcastle, the Northern Powerhouse cities.

“It’s also about expanding on the

network of people I have met in Manchester that have links to these other cities and who I can rely on for a bit of support when the time is right for expansion.”

Talking about Manchester’s dining and food scene, Jadhav adds: “Manchester has always been a forward thinker in terms of its food and dining.

“All the operators around me are bringing forward new and exciting ideas, that’s something that has made the city so successful. It’s what I pride myself in doing.

“Five years ago when we opened Southern Eleven no one else was doing wagu sliders, we were the first and now mini burgers are everywhere.

“I’m always looking to introduce new menu items and drinks concepts.

“For restaurateurs in the city it’s about experience, that’s what people are buying into at the moment.”

22 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Digital, media and creative

Email: lucy.roue@trinitymirror.com

Paul named sole MD at media agency P

aul Cooper has become sole managing director of MediaCom Manchester. The appointment comes as the agency, which billed £162m last year, continues a period of substantial growth.

The Manchester operation, based in Spinningfields, is the central hub to the MediaCom North Group - the biggest billing agency outside London.

It plans and buys all forms of advertising media, both digital and non-digital, nationally, internationally and regionally for a range of brands.

Manchester added new contracts worth in excess of £100m in the last

year, including: RBS, Williams and Glyn, Typhoo tea, WeBuyAnycar.com, Rentalcars.com and Sofa Workshop.

Paul previously served as joint managing director at MediaCom Manchester alongside Peter Cooper, who is leaving the agency to pursue other opportunities.

Chris Broadbent, chief operating officer of MediaCom North, said: “Paul is a real asset to MediaCom Manchester and the perfect person to lead the next chapter in a highly successful story of growth.

“He has been the driving force behind many aspects of the business and its

THE VIEW FROM THE MPA Chris Broadbent, COO of MediaCom North People increasingly believe that the media industry is all about technology.

They’re wrong: it’s all about the people.

In my job as chief operating officer at MediaCom North, based in Manchester, I know only too clearly that the key to a successful and energetic media business is having the right employees and giving them the opportunities to grow.

The mantra at MediaCom North is “People First” and our business is built around this. The thinking behind it is simple. Inspired people will create better work for clients and when you put people first, you get better results.

Hiring the right people and then giving give their clients the best possible service them the best work experience is essential. but their employees too. Valuing the ideas It’s also one of the hardest things for a of employees and giving them a say on business to get right. Investing in your how the business is run can really help employees will mean that they will be an organisation. It stimulates as passionate about your business as fresh thinking by enabling you are. employees to contribute to Here in the north west, we are the leadership and direction fortunate to have very talented of the company. people and I truly believe that we can offer clients a better service than many companies based in London. There is a better quality of life for our people and lower overheads for the business, enabling us to we can invest more time and energy into a project.

It is important that businesses not only

●●Paul Cooper will spearhead MediaCom’s growth in Manchester

transformation and success in recent years and I am delighted that he has now taken on overall responsibility for MediaCom Manchester.”

Paul joined MediaCom as the Regional Head of Digital UK & Ireland in 2011, after a career in digital marketing and a stint at ITV. He launched MediaCom i-LAB, the digital performance specialist division, in 2012, which he rolled out across all MediaCom UK offices to become the largest digital operation in the UK. He became joint MD of MediaCom Manchester in 2015.

He said: “This is a really exciting time for MediaCom Manchester. Our success over the last two years is testament to

the offering we have created and I am both proud and excited to be leading the agency into the next stage of development.

“We have huge plans and ambitions, which will be unveiled in the coming months. The MediaCom mantra is all about putting People First and working alongside such a talented team is what will make this role such a rewarding one.”

Commenting on Peter’s departure, Broadbent said: “I would like to thank Peter for all of his hard work and support at MediaCom. He has played an important role over many years and leaves behind many friends and colleagues.”

No dedicated board member for BBC North The BBC will no longer have a senior dedicated executive representing the north under a new savings drive, the corporation has announced.

Director general Tony Hall said a new cost-cutting management reshuffle meant ‘BBC North’ would no longer be a stand-alone division.

The executive position for the northern operation, based in Salford, will cease to exist.

Sport, Radio Five Live and children’s services did answer to the director of BBC North, formerly Peter Salmon, but those responsibilities will now carved up between different executives elsewhere in the country.

The corporation’s northern operation, based at MediaCityUK, will still have a top boss to oversee day-to-day operations, but they will not be in charge of an ‘official’ North division.

Alice Webb, director of BBC Children will act as a ‘figurehead’ for the Salford operation.

Hall announced that BBC’s executive team will be cut from 16 to 11.

He said: “The UK is changing and changing fast. The BBC needs to recognise and address that.

The BBC has already saved over 40 per cent on its senior manager pay bill - and reduced its overall pay bill by £150m a year.

Greater Manchester Business Week 23

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Digital scheme equips pupils with knowledge A NEW school careers scheme in Greater Manchester is addressing teachers’ lack of understanding about the digital industries.

Digital Advantage was set up in response to feedback from creative and digital employers in the north west who think the national curriculum is failing to equip school leavers with the skills and experience needed to fill thousands of digital jobs.

Employers report that schools do not have the technical know-how, latest careers information or relevant work experience links needed to prepare pupils for common roles such as web design, advertising, software development, marketing, social media, mobile technology and e-commerce.

This is supported by Manchester Digital’s recent Skills Audit of digital businesses in the North which shows that 37% of employers surveyed had to turn away work because they can’t recruit the right staff.

Research from Manchester-based New Economy indicates that by 2020 over 25,000 new digital roles will be created in Greater Manchester alone.

Digital Advantage is working with over 500 students aged 16-18 from 20 schools and colleges in Greater Manchester and Lancashire and has been developed in line with the

government’s drive to extend afterschool activities. It has developed a two-term digital enterprise course that brings industry experts into school classrooms to teach the latest digital employability skills and provide realworld careers advice.

Every sixth former that completes Digital Advantage’s course is guaranteed an interview with a digital company for one of over 200 apprenticeships in the North West region.

Bernie Furey, assistant head teacher at St Ambrose Barlow RC High School in Salford said: “Digital Advantage has given the pupils a flavour of what it would be like to work in the creative and digital industries.

“Some of our highest achieving pupils are now considering a career in these industries, something which they previously would not have considered.”

Digital Advantage is funded by the Greater Manchester Combined Authority, City Deal Apprenticeship Hub Funding.

Andy Lovatt, managing director of The White Room, which delivers Digital Advantage added: “We want to show high achieving sixth formers that university isn’t their only option.

Creative, technical and business brains are desperately needed right across digital industry.

BRIEFS ●●Refresh PR has been appointed by the UK’s largest taxi insurance broker, insureTAXI, to create and implement a PR and communications campaign.

As part of the campaign, Refresh PR will work closely with insureTAXI, which is part of The County Group, to generate grabbing news stories and creative content, targeted at national and regional news sites.

Part of this activity will see research commissioned to investigate the working habits, attitudes and opinions of taxi drivers.

Refresh PR will also build relationships with educational institutes and local councils as a further way to build insureTAXI’s brand and online activity.

Founder and managing director Laura Mashiter, said: “Increasingly companies are approaching us to help them be more visible online so they can be found by potential and existing customers.

“By understanding the media and not only tapping into but creating the news agenda, we can secure coverage on high authority sites helping to get the client in front of new audiences, create a buzz and drive traffic to their website.” ●●Manchester-based fashion, beauty and entertainment agency Avant PR has been appointed by fashion label Novo London to manage press, celebrity and influencer relations.

Novo London specialises in modern dresses and separates in classic colours and luxury materials, creating wardrobe staples to last through the seasons. The collection ranges in price from £35 to £135.

The brand joins Avant’s impressive fashion and beauty client roster that includes Ego, Buckley London and Spectrum.

●●Online system Fashion Formula has launched providing a platform for creative types to access and earn.

The site is for anyone that appreciates one-of-a-kind items, as an art lover or creator, to digitally print unique and personalised fabrics, gift wraps, wallpapers and accessories.

The online platform encourages designers to contribute custom artwork for others to enjoy.

In exchange, contributors are compensated for all purchases that feature their design.

Owner Alex Wills said: “When a contributor signs up they’re able to upload their original pattern for purchase.

“The designer earns 10% of the total cost of each item purchased with their design.

“The reimbursement value can widely range from £1.75 for a standard tea towel to £400 for 100 meters of twill upholstery or alike premium fabric. The net potential for creators using the platform is endless.”

●●Conker Communications, the Didsbury-based PR and marketing agency, is celebrating a double account win, netting iconic bicycle brand, Raleigh and snacking start up Real Handful.

Tasked with handling the PR and communications for Raleigh’s UK offering, Conker’s campaign spans both consumer and trade PR, with a brief to help ignite the nation’s love of cycling and target people who are new to bikes, as well as supporting Raleigh’s Bike for Life consumer campaign.

Managing director, Sarah Wallwork, said: “We’re delighted to be working with such exciting companies.

“From the Great British institution that’s Raleigh to a plucky start up, like Real Handful, which is already showing it ●●Refinery has enhanced its team with can compete with the big boys, at Conker the appointment of a new account we’re in our element.”

●●DIRECT mail work by Greater Manchester’s Relative Marketing for German Kitchens Direct has resulted in a potential £800,000 business boost for the kitchen company.

Relative – started by brothers Robert and Simon Barlow after their father John retired from Manchester city centre agency Gillett and Bevan – have also started doing work for Nobilia GB through German Kitchens Direct. Both companies provide kitchens for London property developers.

This is one of several contracts gained this year by the small Bolton-based company. Others include Stanmore Insurance, Dot2Dot, Auto-Tool and Alliance Learning. ●●Pupils taking part in Digital Advantage scheme

director, Andrew McCleave.

Bringing many years international experience from his native city, Dublin, Andrew has worked both agency and client side, with an impressive brand portfolio, including Diageo, Pepsico, Virgin Media and Carphone Warehouse.

Joining the 100-strong team at Refinery, Andrew will be responsible for heading up the account for multinational paints and chemicals manufacturer, AkzoNobel.

Commenting on his move, Andrew said: “It’s a key time to be joining the agency with several recent account wins and a huge scope of activity to get involved with across brand development, communication and advertising.”

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Greater Manchester Business Week 25

THURSDAY, JULY 14, 2016

Luxury ice cream SME GM firm in triple win & BW

YOU O P26: SME CLUB

our top tips agony uncle sme club news

P27: ON THE MOVE

sme snippets

ldham-based, familyrun ice cream manufacturer Grandpa Greene’s has secured three major new contracts.

Following support from the Business Growth Hub they will now work with El Capo, Pier 8 and Notcutts Garden Centre.

Located in Diggle, Grandpa Greene’s flagship canal-side ice cream manufacturing and distribution facility is built on a family tradition of ice cream production that extends back to the 1920s.

Managed by the Oldham Business Awards Young Entrepreneur of the Year 2014, sales director Rick Scholes, his sister Lizzie and mother Carole, Grandpa Greene’s uses local ingredients to supply outlets including farm shops, delicatessens and restaurants.

Using artisan techniques, the company has concocted a range of creative, and occasionally eccentric, ice cream flavours which include crème fraîche, beetroot, and beans on toast.

Mick Hadfield, business growth advisor at the Hub worked with Rick to develop a new sales and marketing strategy resulting in several new clients including Pier 8 at The Lowry, Salford Quays, El Capo in Manchester’s Northern Quarter and Notcutts Garden Centre in Ashton.

The company is now in negotiations with a number of food distributors and luxury hotels and restaurants.

They’ve also launched a new mobile trailer for event hire, complete with a retro design and a variety of their luxury ice creams.

In order to meet this new level of

●●Oldham-based family-run ice cream manufacturer Grandpa Greene’s

demand, Grandpa Greene’s have recruited two new chefs and invested in state of the art kitchen equipment.

The company have also taken part in the Hub’s Recipe for Success programme.

This series of workshops gives food and drink manufacturers the skills and confidence to break into new markets and the opportunity to pitch their products to retailers.

Rick Scholes, sales director at Grandpa Greene’s, said: “Business Growth Hub put us in touch with major food service providers, allowing us to expand our reach considerably.

“Our new client contracts have been a massive step in repositioning Grandpa Greene’s. Now, with negotiations ongoing, we can look forward to getting our unique, handmade ice cream in front of a much wider audience.”

Keegan’s net worth close to £1m Former Coronation Street star Michelle Keegan is coining it in after leaving the ITV1 soap. Latest figures for her firm Rosia Promotions show the Irlam-raised actress is worth just under £1m.

She was reportedly paid £60,000 a year playing Tina McIntyre in the Street. But in the past year her company’s assets stand at around £996,000. Net assets have grown from £280,000 to £750,000.

Keegan - who is married to Heart Radio presenter Mark Wright - also paid herself an advance of £707,000 for the year to September 30, 2015. The

actress left Corrie in 2014 after six years in the role of feisty barmaid Tina McIntyre. She couldn’t endorse beauty products and clothing brands though.

Now, she is the face of high street fashion label Lipsy as well as Revlon makeup and Garnier’s Ambre Solaire self-tanning products, all carrying lucrative commercial contracts.

Michelle, who appeared in the BBC One drama Ordinary Lies after leaving Corrie, recently completed filming on the BBC army drama Our Girl in Manchester and she is now working on the new ITV series Tina and Bobby, which will also be filmed in the city.

●●Michelle Keegan models for Lipsy

26 Greater Manchester Business Week THURSDAY, JULY 14, 2016

THE SME CLUB THIS WEEk’s top tips

SME BW & GM YOU

The SME Club gives you a chance to get FREE business advice from the region’s leading professional advisers. Sign up TODAY at smeclubmanchester.com to receive weekly tips While each business growth story will be different, there some proven guiding principles that can smooth the journey and build the strong foundations to sustain success.

This week Lynn Martin, associate dean and professor of entrepreneurship at Manchester Starting along a path to growth will Metropolitan University Centre for often disturb some of your entrenched Enterprise, shares her tips business practices and company cultures. Planning for these disruptions and anticipating problems is crucial to Avoid one-size-fits-all strategies avoiding future headaches.

Growth journeys are rarely linear and seldom straightforward. Your strategy must be personalised to suit your Make strategic growth a priority business needs and that requires taking Find time to consider the direction in a long look at your situation. which your business is heading and delegate more of the business operation to someone you trust.

Prepare for bumps in the road SME CLUB NEWS In the wake of several campaigns aimed at improving payment terms from large supermarkets to their suppliers, Waitrose has become the latest major retailer to commit to a seven day payment schedule.

According to the supermarket’s commercial director, Mark Williamson: “The internal review of how we pay our smallest suppliers was initiated because we wanted to make our good relationships with small suppliers even better by simplifying the payment process.”

The move is expected to benefit around 600 food suppliers, who will now be paid within a week of submitting an electronic invoice.

Qualifying businesses will be limited to those invoicing the supermarket for less than £100,000 in a year.

Mark added: “We are passionate about supporting and nurturing British producers.”

Gather market intelligence

It is critical that your growth plan is well informed. Monitor trends and collect as much market information and other relevant data as possible.

Get your team to fully buy-in

Make sure everyone understands and is on board with changes you wish to make. If certain team members are resistant, difficult decisions may need to be made about their futures.

how to deal with absenteeism AGONY aunt

●●Consultant Pam Rogerson at ELAS

One of my employees has been taking regular unauthorised absences from work. As their manager, what can I do?

The first thing to do if an employee fails to show up for work is to check whether they have made contact with anyone in the office to inform them about their absence and the reasons for it.

On their return to work, it would be advisable to conduct a back-to-work interview and ask whether medical advice was sought.

If after the enquiry, you believe the absence was not genuine, you can initiate disciplinary proceedings.

The outcome may well be to take no further action but if need be, the employee might receive a verbal or written warning or be dismissed.

Employees can be discouraged from pulling a ‘sickie’ by stipulating a no pay

rule for sickness absences.

We advise the appropriate implementation of an absence policy and subsequently, you must ensure proper training is given, with disciplinary steps taken should the need arise.

A strong policy will penalise frequent, short absences that are not genuine rather than long-term absences for health reasons.

Although it is possible to dismiss someone for being illegitimately absent, it is only under exceptional circumstances.

Employees who are on their probationary period, or are in the first two years of employment, run the risk of dismissal as two years of service must be accrued by an employee in any given company before they have the legal right to lodge an unfair dismissal claim.

If you’re in business you need to be in the SME Club.

• Access free business guides • Read expert content • Free membership Join the SME club today. Simply register for free at: www.smeclubmanchester.co.uk

Real people Real business Real insights

THURSDAY, JULY 14, 2016

ON THE MOVE... established in autumn 2007 by business partners Jonathan Shaw and Andrew Whittle.

North West building consultancy Anderton Gables has appointed Phil Ashworth as a Chartered Building Surveyor based in their Manchester office.

Phil is a commercial and technical Chartered Surveyor with experience in a variety of property including industrial, office and retail.

He joins the company from Watts Group but has also worked for CS2 and Malcolm Hollis.

He spent a substantial part of his career working for landlords and developers involved in the management, appraisal and development of commercial buildings, including conversion and re-use, as well as delivery of refurbishment schemes.

Anderton Gables, has offices in Manchester and Preston, and was

Fluid Digital, the Bury based e-commerce agency has expanded its team of experts following a number of new business wins.

Joining the eleven strong team are junior designer, Jemma Davidge; front end developer, Abdel Samadi and Stuart Bollard as the agency’s new finance manager.

Jemma is a Salford University graduate having studied graphic design and has two years industry experience before she joined Fluid.

Abdel sees Fluid grow their web build team, bolstering their front end developers. Abdel, from Barcelona joins

Greater Manchester Business Week 27

the team from SLJ marketing in Manchester and increases Fluid’s investment in the e-commerce specialisms in the company.

Adam Hindle, managing director of Fluid said: “Recruiting in the digital sector is a tough call.

“Finding and nurturing the right talent and fit for the agency has also been a challenge. Our new additions to the team have the right mix of expertise and passion for their own specialisms ensuring that we can continue to deliver award winning, results driven campaigns for our clients.”

Freedom Finance, the Manchesterbased UK credit loan broker, has announced the appointment of Michael Davidson and Neil Farrar- Smith to their

SME SNIPPETS

●●Manchester & Cheshire Construction has been crowned SME of the Year at the North West Regional Construction Awards 2016.

The accolade was presented to managing director Dave Lowe and colleagues at a ceremony at the Titanic Hotel in Liverpool.

It follows a landmark year for Manchester & Cheshire which saw the company achieve record turnover.

The Salford-based firm has also expanded its workforce to a record 55 and currently has 12 apprentices on its books, the highest number at any time in its 45-year history.

The SME of the Year award was open to companies with fewer than 250 staff. Judging criteria included a focus on improved performance, people development, customer satisfaction, industry best practice, performance management and commitment to sustainability and health and safety.

Dave Lowe said: “We’re delighted to win the award, which recognises the achievements of the company and our staff over the past 12 months.

“Our investment in a new development division is beginning to bear fruit and, in addition, the quality of our workforce has been greatly enhanced by a policy of targeted recruitment.”

●●LEADING north west licensing business Character World has unveiled an exclusive new range of Finding Dory textiles.

The much-anticipated sequel to Finding Nemo broke Pixar records when it opened in the US in June. It’s on track to continue this success when it’s released in the UK on July 29.

The Manchester-based international textiles business has partnered with Disney to design and produce a full Finding Dory range, including duvet set, cushion, poncho and towel.

The range will be available throughout the UK, Nordics and Benelux countries.

Tim Kilby, brand director at Character World, said: “It’s fantastic to

be introducing a new range for a movie that is generating a great deal of excitement with adults and children alike.

“Our licensed Finding Nemo bedding has been popular in the pre-school arena since it was released in 2003, and the latest film is set to spawn a new generation of fans.” ●●Klenzan are set to take on sole distribution of the innovative Solupak range of cleaning products for the EU region.

The Solupak system is a range of cleaners and sanitisers designed to be used anywhere routine cleaning is undertaken and where storage space is limited and the handling of neat

Download your FREE business planning guide today.

Make the most of your business in 2014.

The SME Club provides businesses of all sizes with advice, tips and information on a variety of topics such as finance, accounting, marketing and eCommerce. With contributions by leading business professionals in Greater Manchester can you afford not to join?

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SME & GM

senior management team.

Michael Davidson joins Freedom Finance as Business Development Director and has over 14 years experience in the sector.

He has held senior management positions with a variety of highly renowned legal and financial services firms including BGL Group, HBOS and Countrywide.

Neil Farrar-Smith has been appointed as Director of Business Finance and will be pivotal in expanding the new Business Finance Platform.

Brian Brodie, CEO (pictured) said: “We are pleased to welcome both Neil and Michael at an exciting time for Freedom Finance. Our appointments reinforce our desire to invest in the success of the business.”

chemicals is to be avoided.

An independent company with over 25 years experience, Klenzan is a trusted provider of industrial hygiene solutions.

Working across the food, beverage, brewing, dairy and pharmaceutical industries, Warrington-based Klenzan is ideally placed to market this innovative range of products.

Managing director, John Bell, said: “Solupak provides a cost effective, compact and consistent answer to high quality hygiene in catering and food establishments large and small.

“Many outlets struggle for space and need an easy, safe to use solution for keeping things clean. Solupak offers the perfect product that all staff can use safely and with confidence.” ●●Following its purchase by investors Varde Partners last year, national flexible business space provider Bizspace is realising its ambitious growth with a makeover of a Manchester business centre.

Bizspace’s Empress Business Centre in Trafford is a 40-office site which is at almost 100% occupancy.

It has been chosen as a ‘pilot’ to showcase new corporate branding and a bespoke interior design scheme. The open event takes place on July 15.

28 Greater Manchester Business Week THURSDAY, JULY 14, 2016

   

Out of office Property

●

Cars

●

Eating Out

● Shopping

A classic even before the NQ was cool

I

n the Northern Quarter, before the haircuts, the little dogs, and the flat whites, there was Koffee Pot - a no-frills cafe that came to be a Manchester institution.

The humble greasy spoon has every right to rub in our faces that it’s been there longer than many of those artsy types (not that it does), since 2006 under the direction of Chris Devlin and Sam Dunwoodie.

It’s the café equivalent of that mate of yours who knew every band ‘before they were cool’. Koffee Pot was rocking out to Everything Everything while everyone else was still into the Spice Girls.

Koffee Pot has something that many new establishments nearby wish they had: authenticity.

Because of that, it’s hard not to feel a little biased towards the no-frills diner, which toils away without the slick PR of many competing restaurants.

It was a hard-won reputation they built over years trading in their old spot on Stevenson Square, a venue that gathered grime, fans and stories in the most beautiful way.

That was lost when the guys were booted from their residence by their Where: 84-86 Oldham Street, landlord - an act which uprooted years Northern Quarter, Manchester Contact: 0161 236 8918 of culture in one blow.

Koffee Pot came close to closing down, before they found a new home on Oldham Street, just a few minutes very different to their previous walk away. incarnation.

A vast space with large windows and The owners have salvaged as much a cavernous central dining space, it’s as possible. Graffiti from the old

●●Chris Devlin and Sam Dunwoodie

venue’s walls hangs framed above diners as they sit on the trademark red faux leather seating.

This little cafe is famous for its fry ups. They’re Manchester’s hangover

cure. But it’s hard to go too far wrong with a fry-up - so what else can they do?

The smoked haddock rarebit on sourdough (£6.50) isn’t much of a looker, but it’s got bags of flavour.

Crispy burnt cheese, creamy egg yolk, smokey fish and a punch of Tabasco.

The Shashouka (£6.50) is a pair of eggs softly poached in a tomato sauce and topped with a few cubes of feta. A hearty dish, but it could have been bolstered with a couple of slices of that sourdough.

The flat white (£2.50) isn’t as good as others in the area, but that was to be expected - this place never sold itself on artisan coffee. Filter coffee (£1.50) is a better option, and comes served in a builder’s mug.

More sleep-deprived diners should indulge in a Vimto slushie (£1.50) for a sugar rush that’ll kick-start your day. The service is fast, too. So, no hanging about (unless you want to).

It’s affordable, no frills, good food.

Moreover, it’s open from 7.30am.

That’s a proper cafe. While other cafes are still dozing, these guys are cooking up an egg-storm. Not only that, but now they’re open until 11pm.

While heading in for a cheeky pre-work fry-up is a fine idea, we’d advise punters to hang back until 10am, that way you can indulge in a cheeky pint with your breakfast the ultimate hangover cure.

Lucy Lovell

Soft launch for Squid Ink

Ancoats’ resurgence as Manchester’s up-and-coming food and drink district continues with the opening of new neighbourhood bistro, Squid Ink. Set up by local lad Anthony Barnes (pictured), the Great Ancoats Street restaurant has already quietly opened its doors for a trial period for menus to be tested and tweaked ahead of an official launch later this summer.

The bright, airy unit has been given a minimalist, Scandi-style fit-out, catering to up to 30 covers – although they’re starting slow, taking bookings for only half that many for now.

The menu is compact too; just two starters, mains and desserts for now as well as a five-course tasting menu for

£25, taking influence from all over the world. “The concept is basically good food at affordable prices for everyone.

We don’t have a theme,” said Anthony.

“We live in a multicultural city and I’m multicultural in my heritage.

“We’ll cook what we like.”

Presently that includes pig cheek tonkatsu with apple and Sichuan pepper puree and shredded hakusai cabbage; grilled peach with mozzarella, mint, sweet fermented garlic and chilli dressing; curried lamb fillet with rice and peas, plantain and lime; and poached apple crumble with apple vinegar, toasted almonds and almond custard.

“It was planned to be a ramen bar

but it’s just kind of developed from there,” said Anthony. “I’ve got a passion and obsession for food – why limit ourselves?”

To drink, diners can look forward to a changing selection of wines and

beers from Greater Manchester breweries such as Brightside, Cloudwater and Ticketybrew breweries. ● To find out more or make a booking visit squidinkmcr.com.

Greater Manchester Business Week 29

THURSDAY, JULY 14, 2016

a coffee with . . .

Victoria Robinson, chief executive, The Met and Ramsbottom Festival

‘Have a goal and work towards it as much as you can, in life and work...’

What is your proudest achievement in business?

Being made Bury Metropolitan Arts Association’s first female Chief Executive in 2014 was a great achievement for me. The Met is a small charity run by a small hardworking team that has grown from running a venue to opening a recording studio and establishing three festivals in the last ten years. Our most recent achievement is our successful £4.6m fundraising campaign, which includes a £3.1m award from Arts Council England – it’s fantastic news for Bury.

have a short amount of time – get the most out of it.

Do you dress up or down for business?

That totally depends. If we’re on site no it’s jeans and wellies. In the office I’m smart casual.

Who has inspired you in your business life and why?

In my teens I wanted to be a journalist and was inspired by Beatrix Campbell OBE, the feminist writer. I was lucky enough to get to know her and still do. She is an incredibly intelligent and passionate about equal rights and an inspiration to me and many others. Both Bea and Judith Jones formed much of my early thinking on feminism and politics in general. They made me see the world a different way. I really don’t think my life would have followed this course without them.

What is a tip that is invaluable in life or business?

I think it’s incredibly important to have a goal and to work towards it as much as you can in both life and work. You only

Do you have a motto that guides the way you do business?

Be transparent. Much of the work I’ve done in the past 16 months has been re-evaluating the way we do things, opening up the process and making them easier for everyone to understand – including me! I also try and balance my work and life as much as possible. I have a little boy and time with him (and my husband) is very important to me.

What is your favourite film?

I love Lost Highway by David Lynch…and It’s a Wonderful Life at Christmas.

What would you be doing if you hadn’t followed your current career path?

I started out in marketing but I really always wanted to be a journalist. The What is the most inspirational book you closest I ever came was working in PR for a have ever read? couple of years (my MA is in PR). I like the It’s tough to name something inspirational romantic notion of writing for a living, but but I really love David Mitchell (not the I’m not sure I could hack it long term. comedian) at the moment and I’m just reading my way through his back When are you most creative or catalogue. I suppose his books have inspired? inspired me not to be wasteful as most I love being busy and tend to get my best feature a dystopian future that scares the ideas when I’m at my busiest. During the hell out of me. start of the capital redevelopment I’ve had to learn a lot of new things very quickly What do you always carry with you?

How do you make through meeting and working with My phone and my laptop are never really people in completely different fields and contacts that are useful far from reach. for business? that’s been inspirational. I’ve found the Getting out to meet people whole project to date exciting and What is your firm’s biggest asset? at meetings, conferences inspiring (although ask me in a few Our staff and volunteers. We’re a small and networking events is months as I may have a completely always useful. Ramsbottom team and put on at least two events and different answer!)

11 workshops per week as well as running Festival is part of the Northern Festivals network Homegrown, Big Whistle Festival and When do you take your coffee break?

Ramsbottom Festival. Edwin Street and The Met is the lead on I don’t. I rarely take a lunch break either!

Recording Studio is well respected by Smaller Rooms Touring project developing artists so professional artists (as well as offering free Americano, latte, cappuccino – what’s access to under 19s in the Bury area) and a your coffee break favourite?

I meet a lot of people number of big names have been in the through projects we’re Flat white. The caffeine hit saves me going studio over the past year or so. involved with too. back for a second.

30 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Professionals

Email: shelina.begum@men-news.co.uk

Strong year of growth for specialist recruiter S

ellick Partnership, the finance and legal recruitment specialist, is poised for further organic growth following a surge in revenue and profits.

The Manchester-headquartered firm reported 17% growth in turnover to £35.3m for the year to the end of February, while net fee income grew by 14.1%.

These figures are reflected in the EBITDA which rose 58% to £1.1m, up from £705,000 in the previous year.

Over the last year, Sellick Partnership has placed 1,125 contractors into both legal and financial roles across the UK, within the public and private sectors, successfully hitting their targets throughout the year.

The company said that while temporary job placements mainly supported the profit increase, it has also seen year on year growth in permanent recruitment.

Jo Sellick, managing director said, “I am delighted that we can report success across all divisions of the business and I am thrilled with the results for 2016.

“This is a particularly exciting stage of our development in which we remain well positioned for organic growth and continue to experience significant demand for high-calibre talent in a candidate-led market. In order to meet this demand we are recruiting internally across all offices to ensure that we can continue to offer the best recruitment service.

“Over the last year we have invested significantly in improving business

●●Jo Sellick, managing director, Sellick Partnership

processes, training and development, employee engagement, a striking website redesign and upgrading IT infrastructure.

“This has enabled us to build a strong platform to continue our growth plans.

It has been a challenging year for a number of the sectors we recruit into with continued economic and legislative changes, however we have been able to overcome these obstacles and ultimately, report business growth.

“Having recently achieved Investors in People Silver accreditation and being

listed in the ‘1000 Companies to Inspire Britain’ report for the second time, it has been an exciting year for the business.”

With seven offices across the country and employing 78 people, the recruitment specialist have ambitious internal recruitment plans across the next 18 months.

In addition, they have expanded their offering with the launch of two new divisions, HR and Housing & Property Services, to meet increased demand for professionals in the public sector.

Frenkel Topping gross profits halved Specialist adviser Frenkel Topping has seen its gross profit fall by just over 11% in a year, but its chief executive is confident the company will double last year’s profits by 2017.

The Aim-listed company saw its gross profit hit £1.6m in the first half of the year, down from the £1.8m reported in the first half of 2015.

According to Frenkel Topping’s interim results for the six months ending 30 June, the firm also saw its operating profit halve, hitting £300,000m from 2015’s figures of £600,000.

But the company has spent the past six months focusing on its push into the discretionary fund management space after it was given the green-light to launch Frenkel Topping Investment Management in March.

The new business is geared up to manage increasing assets in the coming years, and Frenkel has started moving £90m of client funds to FTIM. Jason Granite, executive chairman of Frenkel Topping, said the company’s “developmental” strategy in the first half of the year means it is “well placed” to expand its operations and

client base.

“Having laid the foundations for growth during the period the company remains on track to double 2015’s operating profitability by 2017.” He also said the company is “on track” to migrate £350m by the end of this year.

The firm’s revenue has remained flat at £2.9m for the first six months of the year, which is the same figure reported for the period last year. Assets under management have nudged up slightly to £687m, from £640m on 30 June 2015, and its interim dividend has gone up to 0.2375p per share from 0.19p.

BRIEFS ●●KPMG’s Legal Services team in Manchester has advised international car giant Volkswagen on its $300m investment and acquisition into, Gett, the black cab app.

The team was led by partner Nick Roome, who was also recently named as KPMG’s new UK head of Legal Services.

The investment from VW for a stake in Gett, which follows a wave of M&A activity in the sector, will see the German carmaker form a strategic alliance with the company to secure its involvement in the fast moving global mobility-on-demand market.

The deal will fuel the expansion of the Israel-headquartered business, which connects customers with taxi or private hire drivers through its website or smartphone app.

The company currently operates in more than 60 cities around the world including London, Moscow and New York. In May 2016, Gett announced its acquisition of the black cab fleet of Radio Taxis which operates with over 11,500 black cab drivers in London.

Nick Roome, UK head of Legal Services at KPMG, said: “For Manchester, having a role in such a major cross-border transaction demonstrates the calibre and reputation of the talent we have in the north west.” ●●Manchester commercial law firm Kuits has announced the promotion of five partners, a senior associate and two associates across the firm, following another successful year.

Alison Kellett (banking and real estate finance), James Wall (commercial and intellectual property), Claire Meyers (intellectual property), Felicity Tulloch (licensing) and David Jones (litigation) have all joined the partnership, bringing the total number of partners in the firm up to 32. Mark McKeating of the employment team has been named Senior Associate, while Tim Arkwright and Emma Nimmo – both from the commercial property department – have been promoted to associate.

Steve Eccleston, managing partner for Kuits, said: “As a firm, we see the development and reward of the best legal talent as being as important as the recruitment and retention of that talent. These promotions highlight our commitment to this.” ●●A SPECIALIST lawyer at Birchall Blackburn Law will head up the firm’s family division across the north west.

Partner Gill Gravesony will now oversee the family services across the firm’s seven offices.

Greater Manchester Business Week 31

THURSDAY, JULY 14, 2016

In association with

Professional opinion Carole Spiller, Partner at Weightmans

‘For the times, they are a-changin’….

People react differently to change.

Some find it unsettling, some relish the challenge, and others wish they could turn the clock back.

However you feel about Brexit we all have to accept that there will be change.

It’s difficult at this stage to predict what changes will happen and when.

Much depends on whether, when and how Article 50 may be triggered – effectively starting the two year exit process from the EU. Will it be exercised quickly by the next PM or will it require a full debate and vote in Parliament?

However it happens, the future relationship between the UK and EU will be renegotiated. The result of those negotiations will determine how the UK interacts with Europe in all aspects of life including trade, finance, education, research, healthcare, movement of people, legislation and regulation.

There will be domestic implications as well with Scotland and Northern Ireland considering their positions within the UK, in the context of the UK separating from Europe.

The relationship between London and the rest of the UK may well be redefined with increased decentralisation.

The prospect of change can be unsettling but change brings opportunity.

All businesses need to prepare for the challenge ahead to mitigate any detrimental impact whilst seizing the opportunities to grow, diversify and develop.

To succeed we need to engage with the process of change and ensure that our businesses are capable of withstanding the uncertainty that lies ahead.

Those who prepare will undoubtedly fare better. It’s time therefore to review your strategy, business plans, trading arrangements, and make the necessary

BRIEFS adjustments to deal with the changing landscape.

Manchester’s history shows we are a city of innovators, entrepreneurs and ground breakers.

I have no doubt we will be up for the challenge!

●●Corporate advisory firm Dow Schofield Watts has acted on 22 deals worth £194m in the first half of 2016.

That’s an increase in value of 55 per cent on the same period last year, when it advised on 16 deals worth £124.8m. The north west firm said the growth reflected the increase in business confidence before Brexit.

Key deals in the region include the £50m buy-out of the New World Trading Company, the Knutsfordbased pub and restaurant business the sale of the Manchester-based Berwin Group, a leading UK rubber compounder, to the Swedish listed company HEXPOL AB; and Beech Tree Private Equity’s investment in Bolton-based Fluent Money Group.

Mark Watts, director, Dow Schofield Watts, said: “Confidence has been improving progressively with businesses being able to raise finance for strategic transactions and values at pre-recession levels.”

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32 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Commercial property

by David Thame

Market is still sluggish after Brexit slowdown M

anchester’s commercial property suffered a slowdown in the run up to the Brexit vote – and could struggle to recover pace with a thin second half of 2016 expected.

Data from the Manchester Office Agents Forum (MOAF), show that 416,115 sq ft of office take-up was recorded in Manchester city centre in the first half of this 2016, this is 37% down compared to the corresponding period of 2015.

The April to June quarter showed just 220,587 sq ft of transactions in a market described as by MOAF “unremarkable” and “solid”.

A total of 73 transactions were concluded in the three spring months but deals were not large. The letting of 10,883 sq ft to Mazars at One St Peter’s Square, Serco’s letting of 32,974 sq ft at Martin’s House and Bruntwood’s relocation to York House absorbing 10,591 sq ft were the standout transactions.

Experts say that demand for city centre office space is still good – but do not expect more big deals with year.

Rob Yates, Director and Head of North West Office Agency at Cushman & Wakefield and spokesman for MOAF, said: “In totality there are circa 1.1m sq ft of known large scale office requirements for 14 different occupiers circling the city. Whilst not all of these will transact in 2016, it does bode well for the future demand for the city.”

The city centre office market risked a serious undersupply, despite the downbeat figures, Yates said.

“In terms of Grade A supply, around 1m sq ft is currently under construction

●●Rob Yates of Cushman & Wakefield

and only 426,000 sq ft or 42% is not under offer or let. The 5 year average for Grade A take up in the City is around 350,000 sq ft it is therefore plain to see that we are looking at a potential imbalance in supply and demand. More new space is desperately needed in the city to meet demand,” he said.

“Savvy developers have been working on bringing forward further product and it will be interesting to see when, not if, more schemes are brought forward to meet the weight of demand.”

Take-up also dipped in south Manchester’s business parks. In the first half year take up totals 162,817 sq ft, a 40% decrease on the corresponding period from 2015. Encouragingly

however large scale owner occupiers have returned to the market as proved

by Boutinot Wines acquisition of 18,477 sq ft at the Point in Cheadle and Southway Housing’s acquisition of a 2 acre site in Didsbury for the construction of a 20,000 sq ft HQ building.

The bright spot was the smaller Warrington office market, where takeup for the first half was 187,612 sq ft, 25% up on the corresponding period in 2015. The stand out deals were recorded in Birchwood where 10,475 sq ft was let to Muller at Patrizia’s Birchwood Park and 12,085 sq ft was acquired by Firstsource at Cinnamon Park.

Yates said a shortage of supply of new office space also plagued south Manchester. “The supply position in south Manchester is more acute, there is only one speculative office building under construction. In Stockport Muse and Stockport Council are delivering the 1st phase of Stockport Exchange incorporating a Grade A office of 45,000 sq ft and a 125 bed hotel. Stockport Exchange is directly adjacent the main line train station,” he said.

“The supply and demand dynamics are finely balanced in all of the markets we monitor and if some of known requirements complete during H2 2016 we could face a scenario where demand for the best available space would outstrip the supply.”

Formed in 2009, MOAF members include OBI Property, CBRE, Colliers, Canning O’Neill, Cushman & Wakefield, Edwards & Co, Bilfinger GVA, JLL, Knight Frank, LSH, Matthews & Goodman, Savills, TSG Property Consultants, WHR and BE Group.

EXPERT OPINION The intention to create a ‘Greater Manchester Land Commission’, as part of the further Devolution Deal, may not have grabbed the headlines, but in the context of budget cuts, post-Brexit uncertainty around funding and risk appetite, and high housing targets, it is one that is rising up the agenda.

Debate will follow over the structure of any commission and its first hurdle of ‘simply’ identifying all public land across Greater Manchester. However, the commission also needs to consider?

1 Creating places – while a significant contribution can be made to housingnumbers, this needs to be as much about placemaking as it is about meetingtargets.

2 A proper definition of ‘surplus’ – this is not just about vacant sites, we need to look creatively at reconfiguration and co-location of the public sector.

3 The identification of marriage value – looking at sites in isolation will not be enough to maximise return against any measure.

4 Ensuring a co-ordinated and committed public sector.

5 The potential to intervene – yes dispose of land, but also think strategically.

The creation of a Land Commission is firmly on the Greater Manchester ‘to-do’ list and will be one of the priorities for the new mayor. But my question of ‘where are we up to?’ is really only half of the story. Quick progress is important, but the public estate is not an infinite resource – we have to get this right, through the commission, to see the genuine benefits.

Nicola Rigby, director, Bilfinger GVA

Experts warn of shortage of large logistics sites A 22-acre Crewe logistics site has been put up for sale as experts warn that the North West is running out of large, ready-to-build logistics sites.

CBRE’s Manchester Industrial and Logistics team has been instructed by BAE Systems to sell a 22 acre industrial development site at Radway Green in Crewe. CBRE is inviting bids from interested parties by 15 July 2016.

Radway Green totals 185,512 sq ft of

warehouse space on a 22.27 acre site close to Junction 16 of the M6 Motorway.

However, there is growing concern that the North West has a shortage of the larger sites needed for modern warehouses. Typically these would be 35 acres or more, capable of taking 500,000 sq ft mega sheds.

Julien Kenny-Levick, director, industrial and logistics at the NW offices of Colliers International in Manchester,

said: “The supply of larger sites is where the North West has issues. There’s a shortage of sites that are deliverable. Of course we have Port Salford for portrelated users, and Carrington will be available soon with landlord Himor sorting out the planning for industrial use, and the site will be key. We also have Oldham’s Broadway site where Oldham council is pushing ahead with plans. But the fact is that the existing big

sites – Omega and Logistics north – are full or nearly so.”

Crewe’s prospects are growing as pressure on land at the major logistics sites like Omega and Logistics North means fewer development plots. The town could be enhanced by the arrival of the HS2 high speed rail link – although the northern leg of the project is said by some observers to be looking more doubtful.

Greater Manchester Business Week 33

THURSDAY, JULY 14, 2016 In association with

●●Walshaw Hall Care Home

Holland & Barrett agrees 10-year lease on city site Acting on behalf of Aviva, Cushman & Wakefield has let 103 & 105 Market St totalling 13,617 sq ft over 3 floors to Holland & Barrett having agreed a 10 year lease at an annual rental level of £570,000.

Alex Haigh of Cushman & Wakefield comments: “Holland & Barratt has been in situ in 105 Market Street for 3 years but as part of its expansion strategy, they required larger premises although were keen to stay in this popular shopping area of the city. This deal follows hot on the heels of two other recent lettings that we have secured on Market Street to Pure Gym and Natwest who took 20,000 sq ft and10,000 sq ft

respectively.

Alex continues: “Market Street has continued to improve over the last 12 months attracting 10 new operators and relocations including Sketchers, Size, Nationwide, EE, O2, Holland & Barrett, Costa, Natwest, H&M upsize and Pure Gym. The transition has been to flagship banks and larger phone stores with the streets rent hitting a new headline rental level of £302 in zone A. I believe that we will continue to see this level of demand, providing the right space is available.”

Holland & Barratt is set to take occupation of its new store later this year once Aviva has completed works on the property.

Developers bid for a slice of lucrative health sector L

ocal developers and contractors are claiming a share of the UK’s multibillion pound health property market.

North West building group Construction Partnership UK (CPUK Group) has completed a state-of-theart dementia unit at a Bury care home.

The £4.1 million project at Walshaw Hall Care Home for Capstone Care aims to meet increased demand for roundthe-clock dementia care.

CPUK Group has constructed the Beeches, a three-storey, 56-bed care facility in the grounds of Capstone’s existing care home in Tottington on the outskirts of the town. It was designed by ●●Tech occupiers will come to dominate the commercial property market within two years, whilst virtual reality will change how developments are planned, marketed and leased. So says law firm Nabarro, in its newlypublished report UK Real Estate in the

Warrington-based DWA Architects.

The overall building project also included the creation of new car parking for the home as well as landscaping.

Walshaw Hall is an established care home that has earned a reputation for combining luxurious living with an exceptional level of care in superb surroundings. The Beeches provides additional specialist dementia care with excellent facilities.

The contract is the latest in a wide range of projects that West-Lancashire based CPUK has delivered for healthcare providers and specialists across the North West.

Digital Age – What does the future hold?

Research conducted by FTI Consulting on behalf of Nabarro surveyed 302 real estate investors, developers and agents, to examine their attitudes to the future of the UK real estate market in the digital age.

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34 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Residential property

by Dominic Smithers

Prisoners will help to build innovative homes Approval for O

sco Homes, a subsidiary of Procure Plus, has launched a scheme to help rehabilitate prisoners at HM Hindley offering training and paid work, providing affordable and innovative, factory-built homes.

Training in plastering, joinery, kitchen/bathroom fitting will be provided for all inmates selected, by Novus, formerly the Manchester College.

And initially eight prisoners – increasing to round 24 with production – in the final year of their sentence at Hindley Prison will be trained to build

the external walls, floor and ceiling cassettes of Osco’s, factory-built, panelised units.

The first contract with Hindley will produce eight factory-built bungalows for a Together Housing Group site in Pontefract, West Yorkshire.

Prisoners, as well as the factory, will be supervised, with further training in assembly production skills, installation of windows, doors and final finishing by prison service instructional staff.

Each prisoner will be paid a salary for their work by Osco – over and above what they would usually receive from the prison – that will be held in trust

●●CEO of Procure Plus, Mike Brogan

until after their release.

Procure Plus CEO, Mike Brogan believes that this new scheme will go some way to supporting the gap in both the housing market and support offered to prisoners.

He said: “The UK is in the midst of a housing crisis, not only in terms of the volume of homes required, but also in having enough genuinely affordable homes to meet demand.

“As well as providing a way to help tackle the housing crisis, Osco Homes was also set up to ensure that when new houses are built, there’s a more tangible benefit to the wider community and economy.

“One of the hardest things for former prisoners to do on release is find work.

Through the programme, offenders will have a better chance of reintegrating with society and the opportunity to enter a career in a growing sector. By having a guaranteed, secure, sustainable job it significantly reduces their chances of reoffending.”

Deputy chief executive, Together Housing Group, Kevin Ruth, added: “When we were approached with the prospect of developing homes built in-part by offenders, we saw the potential to do two things: provide high quality homes that our area desperately needs, but also give current prisoners a better chance to gaining new skills and a life following their sentence and release. For us, it was a no-brainer to make a positive difference to our community.”

Hot property

●●Ashcroft House. Grasscroft, £2,500,000. This six bedroom house has his and her dressing rooms

●●Chapel Lane, Hale Barns, £1,500,000.

A 1930, four bedroom home set back on an acre of land and includes a play room

●●Leigh Road, Worsley, £1,995,000. Five bedroom property which has its own indoor swimming pool

plans to bring 500 more flats to city

Select Property Group has secured planning permission for over 500 residential apartments on the banks of the River Irwell.

Located on New Bailey Street next to the riverside footpath that links Spinningfields to Blackfriars Street, the 35 storey building, Riverview, will house 318 apartments, while the 17 storey building, Riverside, will comprise of 188 apartments.

The two proposed buildings, Riverside and Riverview, will operate under Select’s Affinity Living brand.

Plans include a range of both indoor and outdoor social spaces and facilities, including large shared lounge areas which will be open to the public, private dining rooms, co-working spaces and a gym.

Alongside a mix of studios, one and two-bedroom apartments, level 35 of Riverview will also feature a roof garden, media room and private entertainment space with views over the city.

CEO of Select Property Group, Mark Stott, said: “Affinity Living Riverside and Riverview promises to bring something exceptional to a generation of professional young renters in a highly sought after area of the city. We are delighted to have been granted planning permission and look forward to starting work on the site.”

Assistant Director at Deloitte Real Estate, Niall Alcock added: “ This will be the third Affinity Living to be granted planning permission in the Regional Centre over the past two months.

“Having advised Select on all three schemes, it is exciting to reach another key milestone in bringing this new build-to-rent residential product to the market.”

The architects working on the scheme are Denton Corker Marshall.

Enabling works are expected to begin in October with Affinity Living, Riverside scheduled for completion in early 2018 and Riverview is set to be finished in late 2019.

Greater Manchester Business Week 35

THURSDAY, JULY 14, 2016 In association with

Technology

Email: ben.rooth@live.co.uk

Do more with less in the efficient workplace

Making tech work for you

In the final week of our four part series examining the modern workplace, we ask what’s the best way to ensure efficiency in the modern workplace...

F

OR those managing a growing company – or one which they want to grow quickly – it really is of fundamental importance.

“Workplace efficiency” translates into both increased profits and – ultimately – a larger market presence.

The ways that this can be achieved vary from one business to another depending on the sector they’re operating in.

Nevertheless, any business wishing to ensure efficiency needs to get the most from its employees, equipment and, if applicable, its suppliers.

But to what extent does installing the latest technology link these?

Manchester-based ‘applied futurist’ Tom Cheesewright is founder of Book of the Future, which helps people and organisations see, share and respond to what a vision of the technological future looks like.

Tom explained: “Efficiency is rarely a matter of technology alone and pursuing the latest trends with too much vigour can lead you down a technological cul-de-sac.

“The best businesses sort their processes out first and then use technology to automate them and eliminate friction.

“Technology can’t map out how information should flow through the business or tell you what to measure, but it can smooth the flow and improve the presentation.

“Once you understand your processes then you can look at automation and integration.

“For example, cutting out any re-keying of data, which costs time and leads to errors.

“It’s amazing how many organisations still hold tens of different databases and systems, all fundamentally carrying the same data.

“And the interface between them is human – there’s no need for that any more.”

Tom adds that the first step towards

●●Tom Cheesewright, ‘applied futurist’ and founder of Book of the Future

efficiency within any organisation is understanding what you do that adds value – and what you do that doesn’t.

He continued: “Human beings don’t do what their job description says or what makes most empirical sense.

“They do what they did yesterday plus or minus 5%.

“Over time that leads to a lot of drift and it’s only when things go wrong that people start to ask the important questions like: ‘Does my customer even care if I do this?’

“If you want to be efficient, understand that first. But think about the question in a holistic, long term fashion.

“Consider what builds trust and attracts future custom as well as what satisfies today’s needs. If you only focus on short-term gain, your business will suffer.”

Tom doesn’t believe that efficient technological working automatically includes energy efficiency.

He explained: “There’s probably a correlation between efficient technological working and energy efficiency in terms of less waste and – frequently – fewer humans travelling around.

“But this isn’t a hard and fast rule.

“The price of time efficiency may be greater energy consumption in the server farm.”

When it comes to predicting what the future holds when it comes to ensuring efficiency in the modern workplace, Tom is unequivocal.

He explained: “We’re moving towards a world where digital prosthetics allow fewer people to do more with less.

“If you look at the revenue per head of advanced companies like Google, they are turning over ten times as much as average.

“A skilled user of automation tools, artificial intelligence (AI) assistants and other technological augmentations can do the job of five, ten, a hundred or maybe even a thousand people.

“That’s not necessarily a rosy picture for everyone.

“But for those companies that take advantage early, there’s the potential to massively increase profitability and gain a great head start over the competition.

“My advice is to be cautiously adventurous. Let other people make the very early mistakes but as soon as there’s a demonstrable advantage to be gained, start experimenting quickly.”

People often ask me what is the next big thing in tech for businesses. Well, I think this is probably the wrong question. They should ask what’s the next big thing in tech for their business.

It’s all well and good following tech industry trends and being on the lookout for the next big thing, but it’s important to cut through the hype and the buzz words and to work out what will create the greatest time savings, efficiencies or productivity gains by mapping the tech against your business processes and objectives.

Often when people come to us for new tech the motivation boils down to efficiency. Is the tech delivering value for money? Is the tech delivering efficiency for staff or benefit for customers through speed and intelligent design? It’s all well and good having the coolest new kit built into your business but if you can’t explain the value to your team or your customers then ultimately you are wasting time and energy.

This ethos of efficiency is paramount in the design of our data centres. At UKFast our data centres run at an industry-leading energy efficiency, but we can always do more.

Well planned layouts and the latest engineering techniques can ensure minimal wastage; using the right ratio of cooling to levels of heat output and keeping temperature levels constant rather than allowing wasteful peaks and troughs. This economical use of technology means we can pass savings on to our customers.

Careful use of time and energy are the key to success in business. The most successful business people amongst us can live the experiences of many lifetimes in the short time we are on this planet, merely by making the right choices, using the right tools and living efficiently.

Lawrence Jones, CEO of UKFast

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Greater Manchester Business Week 37

THURSDAY, JULY 14, 2016

In association with

business traveller With gleaming cityscapes and barren deserts rich with oil, Qatar may seem like a far-flung tourist destination. Lucy Roue experiences the highs of the independent Gulf state, as Doha gears up its International Food Festival

Sky-high dining

S

at nervously in the Qatar Airways ‘departure lounge’, I browse the high-class menu and quickly choose lobster over lamb. The immaculate air hostess nods graciously and hands over my ‘flight ticket’ before pointing towards the exit.

But this isn’t a routine flight.

Instead of an Airbus waiting outside, I’m shepherded towards a 22 seat table - ready to be lifted by crane 165 ft into the night sky. This unusual dining experience is the jewel in the crown of QIFF multicultural festival, now in its seventh year.

It had 170,000 visitors last year alone.

I get a bird’s-eye view of the attraction, held over three sites, and bustling with snack vans, live cooking demonstrations and fine cuisine.

More pressing, though, is my distance from it all, as my feet dangle from the chair and I try again to concentrate on the Arab Mezze before me. Our group of international journalists swing between taking selfies and manic laughter, while I try to master eating with one hand and holding on tightly with the other.

Despite my sudden bout of vertigo ‘Dinner in the Sky’ is a once-in-alifetime experience and I enjoy stunning views over the Museum of Islamic Art Park as the nightly firework display flashes ruby and gold.

My actual flight, courtesy of the national carrier, was much more relaxing as I headed out direct from Manchester two days prior in the ●●Dinner in the Sky

●●Lucy Roue in front of the Doha skyline

luxury and comfort of business class.

Our accommodation at the five-star Sheraton Grand Doha Resort showcases this perfectly. Shaped like a giant pyramid it feels like a cross between Star Wars and The Ritz.

Lavish in the extreme it was opened by the Amir himself and features an intricate golden dome.

Before arriving, I assumed Doha would be a slightly less impressive and smaller Dubai – all glitz and not much substance in the way of culture. But I was happily proved wrong.

Our first venture out took us to the Souq Waqif in the heart of the old city.

Here dry cobbled streets led into a warren of street traders selling traditional garments and spices.

The atmosphere is relaxed and inviting, even as we stand gobsmacked in front of the Falcon Hospital.

We watch the king’s guards ride on

impressive white horses down the main square as veiled Arabic women chat and smoke shisha pipes in cafes.

And although I keep covered up, it does feel more liberal here, compared to neighbouring Saudi Arabia.

We visit the Bin Jelmood house, the first museum to focus on slavery in the Arab world. The old white-washed house serves as a reminder of the East African slaves that once crowded the courtyard waiting to be sold.

Another cultural stop sees us whisked off to the Museum of Islamic Art, found on a man-made island sixty metres from the shore. The architecture of the five-storey limestone building is a marvel in itself.

Determined to leave on a different kind of high, we notch up the adrenaline with a final trip into the desert in a convoy of Land Rovers.

Our skilled driver Mohammed takes us to base camp for Arabian tea before deflating the tyres for a morning of ‘dune bashing’. Here we experience the peaks and troughs of the dusty dunes, spiralling like a roller-coaster at speed.

We finish up at a very unexpected beach resort, Khor Al Udied, with a huge barbecue lunch and time to swim.

With a growing focus on tourism Qatar has a lot more to offer than you might expect and manages to retain its cultural heritage despite the flashy new skyscrapers.

Qatar Airways operate 16 weekly services between Manchester and Doha.

Spotlight Hainan Airlines It seems hard to believe a month has passed since Manchester became the only airport outside of London to launch direct flights to Beijing.

The inaugural flight at the UK’s third biggest airport was met with fanfare and celebrations in the terminal as a variety of key stakeholders from across the North watched the first flight depart.

The service is already proving to be a huge hit in a number of ways.

Load factors are at more than 80% and passengers who have been on the service so far, have given great feedback.

Ken Garrity of Ken Garrity Travel based in Altrincham, said: “I was fortunate enough to be on the inaugural flight, so have experienced the five star Hainan Airlines quality first hand. The service was impeccable and the aircraft product was of the highest of standards.

“This new route is not only a God-send for business and leisure travellers alike, but also for travel agents like myself. For years clients have wanted to be able to fly direct and avoid unnecessary changes, now we can offer this service and meet their needs here in the north.”

The new route is a lifeline for businesses across the entire region, with journey time savings of £5m per year set to be made. It is also great for UK PLC and the whole of the UK, as the route will generate an economic benefit of £250m over the next decade. The flight is served by an Airbus 330-300, which has capacity for 292 passengers, 32 of which are business class seats with lie-flat beds and an excellent on-board service. Hainan Airlines is China’s largest privately owned airline and since 2011 it has won five consecutive global Skytrax five-star airline ratings. It is only one of only seven airlines in the world to currently have this accolade. Last year it was also rated by as the Best Airline in China, by Skytrax.

Flights depart four times a week, taking around 10-and- a-half hours.

Flights leave Manchester at 12.25, arriving the following day in Beijing at 05.50 (local time). On the return, flights leave Beijing at 01.40, arriving into Manchester Airport the same day at 06.05 (local time). www.hainanairlines.com.

38 Greater Manchester Business Week THURSDAY, JULY 14, 2016

Agenda Thursday, July 14 Real Ale Networking Event The Ape and Apple pub is a haunt for cask ale lovers, whisky connoisseurs, pub grub junkies and those in search of a relaxing mecca within the hustle and bustle of Manchester city centre.

On Thursday, July 14, the Good Beer Guide-listed ale house will lend its private bar and roof terrace to an evening of informal networking over a pint for businesspeople.

The evening event will start with three pints of complimentary real ale before attendees are introduced to each other and have a chance to network and share ideas and advice. ●●Time: 6pm - 11pm ●●Location: The Ape & Apple, 30 John Dalton Street, Manchester, M2 6HQ ●●Further information: 0161 836 8827 Foundations of Success, Foundations of Success is a highly interactive Effective Personal Management & Communication workshop, with follow up support, offering ideas designed to help you become more effective on a day to day basis.

Participants will be provided with an Effective Personal Management workbook, as well a practical planning & organisational system that will enable you to put what you have learnt into practice from day one and on a continual basis. ●●Time: 9.30am - 1pm ●●Location: 3rd Floor, The Lexicon , Mount Street, Manchester, M2 5NT ●●Further information: www. lmi-uk.com Business Networking meeting - Knutsford Cheshire BNI Mere is a group of local businesses that actively support each other by putting members in touch with people that they want to reach. That can be through existing relationships or recommendations. ●●Time: 10.20am - 12pm ●●Location: High Legh Park Golf Club, Warrington Road , WA16 0WA ●●Further information: www.

bnimere.co.uk

●●Location: Co-op Head Office - 1 Angel Square, Manchester, M60 0AG Friday, July 15 ●●Further information: www.

Train And Gain - Ride And eventbrite.co.uk Shine Social Media for Business As part of the Train and Gain There is no doubt that Social series of events, proMedia should be a part of manchester members are invited to a spinning session at every business marketing toolkit, but many businesses Spin Factory. The class will struggle to get past the concept have a host of benefits for of ‘push’ marketing and using participants - not only will it it as a broadcasting tool. Social help to increase fitness, but it Media is most effective when will also improve work-based it’s an interactive space used to productivity in a number of build relationships and turn ways. It will help participants potential customers into to sleep better, as exercising increases productivity and gets advocates and fans.

This workshop is full of tips endorphins going. and examples of how to truly It makes us more awake and ready to tackle the day with an engage on social media, looking at simple methods to energy boost. increase the effectiveness of Spinning can also improve your content, and examining participants’ diet. Doing the usefulness of paid for exercise first thing help to services on Facebook and create a healthy mindset and Twitter. makes people approach food differently throughout the day ●●Time: 1.30pm-4.30pm and make better food choices. ●●Location: Manchester Central Library - Performance Space St. It will also boost participants’ Peter’s Square, Manchester, M2 metabolism, so they will continue to burn calories after 5PD the workout is done, and may ●●Further information: also improve mood and businessinfo@manchester.gov. motivation, while decreasing uk stress levels. The class will not be able to wait for latecomers. Sunday, July 17 ●●Time: 7.50am - 8.20am ●●Location: Spin Factory, New Step by Step Guide to writing Bailey Street, Manchester, M3 your Business Plan 5FS A business plan can sound like a daunting task, but it doesn’t ●●Further information: claire. turnbull@pro-manchester.co.uk have to be. Attend this workshop and you will find that you can write a business Ethical Insights: The UK Modern Slavery Act: plan. This workshop by What does it mean for AccountancyPlace is a step by step guide on how to write a businesses and consumers? business plan . It will cover the The UK Modern Slavery Act business plan essentials, came into force in October executive summary 2015. From April 1 this year, business details, market around 12,000 companies are analysis, competitive analysis, required to report on what steps they are taking to address cash flow forecasts ●●Time: 11.20am - 4.30pm the risk of modern slavery in ●●Location: Rise Manchester their own operations and - 231 Deansgate, Manchester, supply chains.

According to the International M3 4EN Labour Organization (ILO) at ●●Further information: www. least 21 million men, women meetup.com/Manchester-Smalland children around the world Business-Support-group are in some form of slavery. In the UK, it is estimated that Monday, July 18 there are up to 13,000 people in a modern slavery situation.

Breakfast with Bloxham Join this breakfast event to The newly refurbished discuss these questions and Piccolino’s open’s its doors to explore some of the dilemmas host this insight into a around these issues. remarkable man’s inspirational ●●Time: 8:30am career. Tom Bloxham MBE is

Is there an event you think should be included on this page? Let us know by sending details to eventsdiary@men-news.co.uk or speak to our business reporter Emma Curry on 0161 211 2476. Please include the name of the event, a brief description, the time and date, the venue, and the contact information. by far one of the region’s most prolific entrepreneurs in the property sector. He has influenced cityscapes across the UK, and we are delighted that he has taken time out of his impossible schedule to join us for what promises to be the most entertaining and informative dip into Tom’s Bloxham’s eclectic life. ●●Time: 8am ●●Location: Piccolino - 8 Clarence Street, Manchester, M2 4DW ●●Further information: www. downtowninbusiness.com/ manchester Thursday, July 21 Social Surgery - Building a Loyal Fan Base Social media expert Jo Booth will teach you the tips and tricks for building a great following by showing: What makes a good social media post, knowing where and when to publish, when to use images and how to increase engagement and response. ●●Time: 9am ●●Location: Rise in Grindsmith - 231-233 Deansgate, Manchester ●●Further information: www. smms.guru Wednesday, July 27 The Challenges And Opportunities Facing the FPS Sector Pro-manchester will welcome Alderman Jeffrey Mountevans, Lord Mayor of the City of London to Manchester as a guest. The Lord Mayor is the international ambassador for the financial and professional services community in the UK. He will provide an address and cover topics including the challenges and opportunities facing the financial and professional services (FPS) sector, and the UK as a unified offering overseas. He will also cover the UK’s strengths and how Manchester can add to these, and what Brexit will mean for the city and the UK’s FPS sector ●●Time: Noon-2.30pm ●●Location: The Midland Hotel, 16 Peter Street, Manchester M60 2DS ●●Further information: nicola mccormick@pro-manchester.co. uk

Wednesday, July 27 Lunch with the Lord Mayor of the City of London Alderman Jeffrey Mountevans, Lord Mayor of the City of London will be guest speaker at this pro-manchester event.

The Lord Mayor is the international ambassador for the financial and professional services community in the UK, and will be speaking at the pro-manchester lunch.

Join members for what is sure to be a fascinating address which amongst other topics will cover:- Challenges and opportunities facing the financial and professional services sector - UK as a unified offering overseas.

- UK’s strengths and how Manchester can add to these - Financial Services environment - What will Brexit mean for the city and the UK’s F&P sector This is a unique chance to hear the new Lord Mayor speak as well as a fantastic opportunity to network and enjoy a two course lunch. Alderman Jeffrey Mountevans took office as the 688th Lord Mayor of the City of London on the 13th November.

Tickets cost £35 plus VAT. ●●Time: Noon - 2.30pm ●●Location: Crowne Plaza, 70 Shudehill, Manchester M4 4AF ●●Further information: nicola mccormick@promanchester.co.uk

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