How To Order

North Creek is a wholesale supplier of starter plants and Landscape Plugs™. Plants are sold in full flats of the quantities listed on our availability. We are not able to mix varieties within flats.

Deadlines

All new orders, revisions, and additions to existing orders—subject to availability—must be received by 12:00pm on Thursday for shipment the following week. Cancellations received less than a week prior to shipment or pickup date are subject to a 20% restocking fee.

Guarantee

Orders will be acknowledged in the order they are received; at times of high business volume, our sales and customer service team will confirm your request within three days of inquiry receipt.

Please carefully review your North Creek Order Confirmation and contact us at once if you see a discrepancy or have not yet received your Order Acknowledgement.

Order Placement order@northcreeknurseries.com

877.ECO.PLUG

610.255.0100

Critical Order Details

• Company Name

• Order Contact

• Billing & Shipping Addresses

• Phone Number & Email Address

• Requested Ship Date

• Requested Ship Via

• Payment Method

• Sales Tax Exemption Number (PA, NJ only)

North Creek plants are guaranteed to be true to name and to arrive in good condition. True to our word, we will replace or issue full credit for plants proven to be incorrectly represented. Due to a wide range of grower experience and nursery conditions we cannot guarantee successful growth after potting, but please let us know about any disappointments you experience.

Claims

It is essential to inspect your shipment upon arrival. Claims will not be reviewed for shortages or errors unless reported within 1 week of receipt of goods— we require photos of damaged material. When possible, please note visible damage to carrier at time of receipt. North Creek is not liable for the productivity of plants upon potting up into larger containers or direct installation at project sites.

Payments

We accept all major credit cards. Invoices are charged at the time of shipment—freight charges are based on weight and applied at the time of shipment. To request Net 30 Terms, please complete and return the Credit Application from our website.

Terms Application

northcreeknurseries.com/Availability

Customers With Terms

Terms & Conditions Of Sale

Minimum Order

North Creek is wholesale to the trade—with a $500 minimum for first time orders. There is no order minimum for existing customers. A valid business license and tax identification number (EIN) are both required to set up a wholesale account.

All bills are due at Net in 30 days. 2% interest per month (24% year) will be added to any bills left unpaid after 30 days. Accounts showing 60 days past due will automatically be put on hold and no orders will be shipped until payment arrangements have been made. All available or accrued discounts will be forfeited until the account has been brought up to date. A $35 fee will be charged for all returned checks. The buyer agrees that if an overdue invoice remains unpaid, they shall be liable for collection charges including reasonable attorney fees. Action to enforce payment shall fall under the authority of Chester County, Pennsylvania.

Prices are subject to change without notice.