Shipping

Delivery Via North Creek Truck

North Creek is delighted to provide delivery on our trucks to locations within 600 miles of our shipping facility in Oxford, PA. Orders of 35 flats or more may be eligible for North Creek truck shipment if we can coordinate with other orders in your area. A per flat rate will be applied to all truck shipments based on distance from our shipping facility. If you prefer to receive plants on a North Creek truck, please let Customer Service know at the time of order placement. We will do our best to honor this request; we might also contact you to see if receiving your order on our truck is acceptable.

Cost per flat within U.S.

$4.50—up to 150 miles

$5.50—151 to 300 miles

$6.50—301 to 600 miles

(Additional fees may apply for difficult delivery areas.)

Rack Shipments

To ensure competitive market rates, we ship via XPO & FedEx Freight. Orders totaling 32 flats or more may ship using our cost-effective custom wooden rack—no boxes needed! Rack shipments provide several advantages over boxed shipments including increased air circulation while in transit, reduced cardboard waste, and reduced customer time and labor costs. An onsite forklift, loading dock and/or flat delivery area is required to receive your shipment on our custom wooden rack. If you wish to utilize our rack shipment option, please contact Customer Service for additional information. A $130 fee per wooden rack will be applied in addition to the outside carrier charge.

Canadian Shipments

Canadian orders require a USDA Phytosanitary Certification to ship with each order. Orders must be placed 3 weeks in advance to allow for inspection and required treatment. A $30.00 fee for certification and $1.00/flat drench fee will be added to shipments.

Rack Dimensions & Capacities

46” (l) × 46” (w) × 81” (h)

80 flat rack—72 & 50 plug flats

64 flat rack—LP32 & LP50 plug flats

Boxed Shipments

We partner with FedEx and UPS. Each flat is wrapped in netting to secure individual plugs throughout transit. A per-box handling charge and outside carrier charge is applied once the order is assembled and processed (see Box Dimensions & Capacities).

If you need final shipping costs for a boxed shipment, please request this from Customer Service at time of order placement.

Box Dimensions & Capacities

Boxes $8.00 each—All Sizes

Small Box (21” × 12” × 9”)

72 & 50 plug flat—fits 2 per box

LP32 & LP50 plug flat—fits 1 per box

Medium Box (21” × 12” × 15”)

72 & 50 plug flat—fits 3 per box

LP32 & LP50 plug flat—fits 2 per box

Large Box (21” × 12” × 18”)

72 & 50 plug flat—fits 4 per box

LP32 & LP50 plug flat—fits 2 per box

A Systems Approach to Nursery Certification (SANC)

North Creek is SANC (Systems Approach to Nursery Certification) compliant. This credential allows us to ship into a range of US states using the SANC certification instead of obtaining a phytosanitary certificate. There is no fee for SANC Certificates. Colorado, Montana, Nebraska, and New Mexico require a SANC Certificate. We do not ship plant material into Montana from June through September. All orders using SANC require a drench. The fee for drenching is $1.00/flat and is not to exceed $50.00. Standard order deadlines apply.

We are unable to ship plants to Arizona, California, Hawaii, Idaho, Nevada, Oregon, Utah, and Washington.

Summer Shipments

During the warm summer months, we might suggest delaying your shipment to ensure your order arrives in the best possible condition. If delaying a shipment is simply not possible, we offer and recommend expedited services to reduce the transit time of your order and reduce the risk of possible losses.

Winter Shipments

Many of our plants are acclimated to unheated greenhouses—vernalized—during winter months. If you receive dormant material through the late winter and early springtime of year, we recommend taking extra precautions to ensure viability upon transplant. When placing the plants in a warm greenhouse, it is important not to overwater the material or subject them to drastic temperature fluctuations. If you have questions or are uncertain on how to best manage dormant material, please contact Customer Service. We will happily direct you to a member of our growing team for additional information and guidance to ensure your success.

How To Find Us

Corporate Office & Trial Gardens

388 North Creek Road

Landenberg, PA 19350

Office Hours

Monday−Friday 8am−5pm

Customer Pick-Up & Shipping Facility

124 Wedgewood Road Oxford, PA 19363

Pick-Up Hours

Tuesday−Friday 7:30am−3:30pm

CUSTOMER PICK-UPS ARE NOT AVAILABLE AT THE LANDENBERG LOCATION.

Pick-Up

To ensure your order is ready upon arrival, please contact customer service to schedule a date and time for pick-up. If your pick-up time is not scheduled beforehand, you may experience delays. If you prefer orders to be boxed or put on a rack for pick-up, please notify customer service when placing the order. An $8.00 per box charge applies to all boxed customer pick-ups. The cost per rack is $130.00. No handling charges are incurred.

PICK-UPS MUST BE SCHEDULED IN ADVANCE. PLEASE CALL TO BOOK YOUR DATE & TIME.