WINTER 2020
F E AT U R E S 4 President’s Message William Scott Hurst, FACHE 5 Regent’s Message Ken Hutchenrider, FACHE ACHE Texas - Northern Regent
6 Advancing Diversity, Equity, Inclusion and Belonging in Healthcare Leadership
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14 Member Spotlights 34 National News
Sponsor Spotlight
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36 Membership Annoucements
2020 ACHENTX General Membership Convocation
Editors
Chris Grossnicklaus Marty Heath, FACHE Thomas Peck, FACHE
Contributing Writers
Stephan Davis, FACHE Ajith Pai, FACHE
Creative Direction
Caleb Wills, calebsemibold.com
Advertising/ Subscriptions
info@achentx.org
Questions and Comments: ACHE of North Texas Editorial Office, c/o Executive Connection 300 Decker Drive, Suite 300 | Irving, TX 75062 p: 972.413.8144 e: info@achentx.org w: achentx.org 2020 Chapter Officers President
Scott Hurst, FACHE CEO & President Patient Physician Network
President Elect Immediate Past President
Amanda Thrash, FACHE VP of Professional & Support Services Texas Health Plano
Secretary
Felixia Colón, FACHE Regional Vice President SCP Health
Treasurer
Dustin Anthamatten, FACHE VP, Operations Methodist Charlton Medical Center
Jared Shelton, FACHE President, Texas Health Presbyterian Hospital Allen
2020 ACHENTX Board of Directors Jennifer “J” Alexander Operations Mgr, Imaging Systems & Services UT Southwestern Kyle Armstrong, FACHE Chief Operating Officer, Baylor University Medical Center David Berry, FACHE President, System Clinical & Scientific Operations Children’s Health System of Texas Aaron Bujnowski, FACHE Director (Partner) & IDN Practice Area Lead The Chartis Group Fraser Hay, FACHE President Texas Health Harris Methodist Hospital HurstEuless-Bedford Ken Hutchenrider, FACHE President Methodist Richardson Medical Center ACHE Regent Valerie Johnston, PhD, FACHE Associate Professor Texas Christian University Thomas Peck, FACHE President Tom Peck Communications Jyric Sims, FACHE Chief Executive Officer Medical City Fort Worth Keith Thurgood, PhD Professor University of Texas at Dallas
The ACHE of North Texas e-magazine, The Executive Connection, is published triannually and includes information on the latest regulatory and legislative developments, as well as the quality improvement and leadership trends that are shaping and influencing the healthcare industry. Readers get indepth reporting on the issues and challenges facing hospital and health system leaders today. We make it our job to tell you about the great things the organization and Chapter are doing every day to ensure the health of our community. If you have any news and updates that you want to share with other members, please e-mail your items to info@northtexas.ache.org. Microsoft Word or compatible format is preferable. If you have a graphic or picture that you'd like to include, please send it as a separate file. The following are the types of information that our members shared in past ACHE of North Texas magazines, Advocacy Issues, Legislative Issues, Educational Opportunities, Awards / Achievements, Promotions (Members On the Move), Committee Updates, journal submissions, conference submissions, and workshop participations, sharing mentoring experiences, etc.
Thomas Peck, FACHE President, Tom Peck Communications Nancy Vish, FACHE President, Baylor Heart and Vascular Hospital
President’s Message When you look back on 2020 what will you see…. It seems like just yesterday that I assumed the role of President for the North Texas Chapter. When I look back to January of 2020, it would be impossible to imagine what the rest of the year would hold, even if you could say that the early warning signs were already flashing. In January of 2020, my focus was on ensuring another year of successful chapter operations, performing in my work role at the time and probably most importantly, working out the final details around a trip with my 17 year old daughter to a music festival in Phoenix, AZ. Anybody remember music festivals??? When I reflect on the ensuing 10 months, I can only be amazed at what we have learned and what we have experienced. It has been amazing to see our medical facilities rally in response to once in a century threat; to see our physicians and our extenders give of themselves over and over without concern for their own safety, and finally to see the leaders that make up our chapter continue to provide guidance, insight and assistance in navigating something none of us imagined. Above and beyond the amazing performance of our providers, nurses and extenders, I witnessed a chapter totally remake itself to fit the moment it was in. We moved from an organization accustomed to providing robust inperson networking events and education,
to a model of virtual operations. Our education committee embraced the challenge and put on some outstanding events in coordination with other chapters who look to us for leadership. Our mentorship and membership committees refined their programming and delivered at levels on par with previous years. Finally, our Diversity and Inclusion committee and the Women’s Healthcare Executive Network continued to set the example for every other chapter in the nation that wishes to engage new and different members. Unfortunately, we are not out of the woods yet, even if we can possibly see light in the distance. While it would be easy to let down our guard and to focus on what can be, it is incumbent upon healthcare leaders to stay the course. Pandemic fatigue is real and sometimes the only thing someone needs is a kind word, an active listener or someone who can offer a different perspective on the moment we are in. My challenge then to all our members is to stay focused on the right things. Honor what you have learned looking back, and understand that our community needs your focus, passion and energy more than ever as we strive to come out the other side. It’s been an honor to lead the chapter during this time and I cannot wait to see what 2021 holds!
William Scott Hurst MBA, FACHE CEO & President, Patient Physician Network President, ACHENTX
Regent’s Message I hope this message finds each of you safe and secure as we continue to battle the Covid-19 pandemic. I know as the many months have continued, we have all struggled to continue to manage our operations and deal with staff burn-out and even personal burn-out. While I have no magic wand to send to you, please know so many are so appreciative of the work each of you and your teams are performing for our communities. As of this writing there is much hope in several vaccines that may be available to us in our fight, in addition to a few additional medicines to treat those affected by Covid-19. I hope by my next message we are discussing the successful implementation of all of these attempts to mitigate the effects of Covid-19.
you care for your teams and your community. Part of this self-help is continuing your personal education. Through ACHE, we have numerous opportunities for education via virtual meetings. Please take advantage of these offerings to continue your growth in this ever changing healthcare world. If you have not begun your journey towards Board Certification, please take some time to start towards earning this distinction.
While I know many of us are consumed with the daily toll our collective response to Covid-19 has taken on us, one way to help with personal burnout is to take a little time for yourselves. Please continue with caring for yourself while
Ken Hutchenrider, FACHE ACHE Regent for Texas – Northern President, Methodist Richardson Medical Center
I hope to see each of you in the coming year!! As always, if I can do anything to help you please do not hesitate to call.
A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2020
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2020 has been the year of transition. We have seen three pandemics in our country: COVID-19, the fight for social justice and economic perils. COVID-19’s impact on the physical, financial and emotional health of Americans, particularly on communities of color, has been prevalent and widespread. Consequently, the ACHENTX Diversity and Inclusion Committee has taken action to ensure that diversity, inclusion, and equity are integral parts of the ACHENTX landscape. Moving forward, D&I will be focusing on the importance of ensuring that all ACHENTX affinity groups (WHEN, ALHF, LGBTQ Forum) are supported administratively, while driving initiatives to ensure inclusivity on all levels. We want to build on the foundation that was set forth by previous D&I leaders, to create an opportunity for more affinity groups to be created and to collaborate with organizations that promote diversity in healthcare.
“Of all the forms of injustice, inequality in healthcare is the most shocking and inhuman.� - King, 1966
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t is reported that Martin Luther King said these words at the 1966 convention of the Medical Committee for Human Rights (Moore, 2013). Back then, many hospitals still employed discriminatory practices and segregated Black and White patients. In fact, in April of 1966, only 15 percent of southern hospitals were in compliance with Title VI, a provision within the civil rights act that prohibited discrimination in programs receiving federal funding (Friedman, 2014). This was decades after an incident where Charles Burbridge, one of the first African American Fellows of the American College of Healthcare Executives, traveled to an American Hospital Association meeting at a hotel in 1947 where segregation was still practiced. The hotel refused to honor his reservation until association leaders demanded that the managers do so, with the threat of never returning to their venue for a conference again (Bowen, 2018). While society and healthcare organizations have since evolved significantly, major opportunities for fostering diversity, equity, and inclusion remain. Additionally, recent displays of violence against Black individuals, acts of hate against people of Asian descent, as well as the inequities highlighted by COVID-19, have brought increased attention to systemic racism and other forms of oppression as a public health crisis. Many healthcare organizations have worked to increase the diversity of the healthcare workforce in recent years. However, these efforts have often failed to address the core issues of inclusivity that lead members of underrepresented groups to continue feeling excluded within those organizations. Additionally, many organizations have focused on increasing the diversity of consumer-facing workforce members without attention to diversification of leadership teams and boards. It is important that healthcare leaders are not only hiring individuals who will contribute to the diversity of their organizations, but ensuring that they have opportunities to succeed, and to advance. Cultivating this type of environment involves addressing diversity throughout the leadership continuum in an organization. When it comes to deciphering diversity, inclusion, and equity, many people reference a metaphor from VernÄ Myers –
“Diversity is being invited to the party, inclusion is someone asking you to dance� (Sherbin & Rashid, 2017). Some have expanded upon this analogy, adding that equity is having a say in which songs are played at the party. While the metaphor oversimplifies the concepts of diversity, inclusion and equity, it is a good starting point for discerning the greatest challenges facing an organization wishing to improve in these areas, when coupled with objective data and targets. When leaders recognize that their organization has low representation of members of underrepresented groups and is unsuccessful in attracting them to the organization, they must assess why they are struggling with diversifying their workforce. Should they alter their approaches to recruitment? Should they engage in partnerships to create professional pathways for underrepresented groups? Alternatively, if the workforce does include members of underrepresented groups and there are not challenges to recruiting individuals from diverse backgrounds, but there is higher turnover among underrepresented members of the workforce or low or non-existent leadership and board representation, the questions must shift to those focused on inclusion, equity and fostering belonging. Do members of underrepresented groups feel that their unique identities are celebrated and valued? Do they feel that they can bring their full selves to work and are cherished for doing so? Do they have equal opportunity to develop professionally, advance, and thrive? It is not enough to hire members of underrepresented groups to your organization. Leaders must assess metrics over time. Leaders should be comparing turnover among underrepresented groups with overall turnover. More progressive organizations may also specifically compare turnover among underrepresented group members with their most privileged counterparts within the organization. For
most organizations in the United States, these are cisgender and heterosexual White males. Additionally, evaluating internal promotions of members of underrepresented groups in comparison with the overall population is important. Finally, consistently evaluating whether the workforce, executive leadership, and the board mirror the patient populations and communities served is essential. While this is critical to addressing health disparities for diverse populations, research also consistently shows that diverse leadership teams make better decisions and their organizations are more successful and profitable (Hunt, et al., 2018). In response to the numerous challenges faced by members of historically underrepresented and excluded groups, ACHE has created diversity forums focused on advancing equity and inclusion for healthcare executives with the ultimate aim of reducing health disparities for diverse populations. The Asian Healthcare Leaders Forum (AHLF) was established by ACHE in 2016 with the intent to increase representation of Asian-Americans in healthcare executive management, policy, and administration. This community aims to bring together a network of existing and future leaders, to address the gaps identified between what was experienced at the bedside versus what was seen in the boardroom, and to provide education, networking, and career services to support the professional and personal growth of its members. Additionally, another important legacy initiative of the Forum was to promote cultural competency and awareness within healthcare organizations so that the care provided was more reflective of the communities in which these organizations served. This year we have continued to leverage the success of our Chapter liaison program, creating and providing education and content to support our members, and have furthered our initiative to drive deeper connections with our local Chapters to best serve our communities.
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In 2016, the ACHE LGBTQ Forum was established to foster inclusion for gender and sexual minorities in healthcare leadership. Building upon a decade of significant progress in healthcare for the LGBTQ patient population, including introduction of the Healthcare Equality Index (HEI) by the Human Rights Campaign in 2007, Joint Commission Standards for LGBT inclusion released in 2011 and ACHE’s statement on the “healthcare executives role in fostering LGBTQ inclusion”, the Forum is primarily focused on the sharing of best practices related to LGBTQ inclusion. This year, the Forum has also focused a great deal on intersectionality and allyship. 2020 has been an important year to address that among underrepresented groups, there are opportunities to champion causes affecting disadvantaged groups beyond their own identities. Together, the ACHE Asian Healthcare Leaders Forum and the ACHE LGBTQ Forum work with members of Better Together, a collaborative group of partner diversity-focused organizations, including the National Association of Health Services Executives, the professional association dedicated to the advancement of Black healthcare leaders, and the National Association of Latino Healthcare Executives. Better Together has been a critical joint effort to foster allyship among all underrepresented groups. In January, the next ACHE diversity webinar will feature leaders from diversity-focused affinity groups for a discussion on allyship and intersectionality. Additionally, in January ACHE’s national diversity forums will transition to online communities that will be free for ACHE members. This change was made to increase the accessibility of valuable networking, education, and advancement opportunities for ACHE members who identify as being a part of underrepresented groups.
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As we look toward the future of diversity in healthcare leadership, we are hopeful that healthcare leaders will build upon previous successes, learn from prior missteps, and continue to make diversity, equity, inclusion, and belonging top priorities for their organizations. We must move beyond intentions, which may be in the right place, to intentional and meaningful actions. For instance, most healthcare leaders would likely state that improving health for gender and sexual minorities should be a priority given the tremendous health disparities faced by this population, including higher rates of depression, youth suicide, substance abuse, and sexually transmitted infections (Office of Disease Prevention and Health Promotion, 2020). Despite this, there are currently no healthcare organizations designated as leaders in LGBTQ Healthcare Equality with the Human Rights Campaign (HRC) within Dallas-Fort Worth (Human Rights Campaign, 2020). The void of healthcare organizations achieving this designation within the region may send a mixed message to members of this vulnerable patient population and current and prospective members of the healthcare workforce. Additionally, a recent study showed that patient experience is positively impacted by HRC leadership designation (DiLeo, et. al., 2020). Similarly, given a history of violence against Black and Asian populations, and recent rhetoric regarding undocumented immigrants, health system leaders have a responsibility to evaluate whether their organizations create environments of care where underrepresented groups can feel a sense of safety and belonging. At a time when we continue to battle a pandemic that has disproportionately affected people of color and socioeconomically disadvantaged populations, it is incumbent upon all of us to work to improve inclusion and equity in meaningful ways to ensure the health and well-being of all people.
A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2020
We thank ACHENTX members Stephan Davis, PhD, MHA director and assistant professor, UNT Health Science Center,
References Bowen, D. (2018). Presentation to Institute for Diversity in Healthcare Leadership national leadership and education conference.
ACHE national chair, LGBTQ Forum, and Ajith Pai, PharmD, FACHE, president Texas Health Harris Methodist Hospital Cleburne, ACHE national chair, Asian Healthcare Leaders Forum, for co-authoring this issue’s lead article on Diversity and Inclusion.
DiLeo, R., Borkowski, N., O’Connor, S. J., Datti, P., & Weech-Maldonado, R. (2020). The Relationship Between “Leader in LGBT Healthcare Equality” Designation and Hospitals’ Patient Experience Scores. Journal of healthcare management / American College of Healthcare Executives, 65(5), 366–377. Friedman, E. (2014). U.S. hospitals and the Civil Rights Act of 1964. Retrieved from Human Rights Campaign. (2020). Healthcare Equality Index interactive map. Hunt, V., Yee, L., Dixon-Fyle, S. (2018). Delivering through diversity. McKinsey & Company. Moore, A. (2013). Tracking down Martin Luther King, J.R.’s words on healthcare. Office of Disease Prevention and Health Promotion. (2020). HealthyPeople.gov lesbian, gay, bisexual, and transgender health. Sherbin, L., Rashid, R. (2017). Diversity doesn’t stick without inclusion.
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Member Spotlight Dr. Jim Allard, DNP, RN, NEA-BC Vice President & Chief Nursing Officer Women’s & Children’s Medical City Healthcare What are you doing now? I am the Vice President of Nursing and Chief Nursing Officer at Medical City Children’s Hospital, & Medical City Women’s Hospital – Dallas. In your opinion, what is the most important issue facing Healthcare today? I personally feel achieving healthcare access and resources for all is paramount, and to meet this goal, it is only possible if we better understand and tackle health disparities across the continuum. How long have you been a member of ACHE? 3 Years Native of what city/country Brunswick, ME / United States Why is diversity and inclusion important to you? Growing up in a predominantly white neighborhood and school system, it was central to my values to explore other parts of the Country to gain insight on other races and cultures. Diversity and inclusion has always been important to me, from childhood to present. I have found it easy to build relationships and connect with people. In addition, identifying with the LGBTQ Community and coming out later in life created learning for me like no other experience. This experience has truly ingrained that inclusivity and diversity are core values that I will give 100% of my time and support to. I truly believe that each of us are pieces of a large puzzle, that cannot be complete without each other. We can learn from one another, make change with one another and push policy with one another. When we are divisive with each other, we cannot create successful lasting change.
Why is diversity and inclusion important to health care leadership? As healthcare leaders, we lead in a setting that has 4 generations at the bedside. Each comes with succinct values that are sometimes conflicting to one of the other generations. Leaders have the responsibility to understand what each generation values and connect these generations to maximize employee engagement and the care experience. Additionally, we have the responsibility to hire a workforce that is diverse and inclusive who will serve our patient population. We also must encourage healthy, respective debate and work to ensure the right people are at the table when making decisions. Lastly, we must provide our mission, vision, values and expectations in order to create the safest work environment for healthcare providers and patients. What do you see as the biggest challenges for diversity and inclusion in ACHENTX? I see the biggest challenge for diversity and inclusion in ACHENTX as the racial inequities in healthcare and breaking down those silos. Diversity and inclusion is paramount in changing inequities. One area of focus is to provide education to our colleagues about implicit bias, to heighten awareness and move to eliminate discriminatory behaviors. Tell us one thing that people don’t know about you. I am a health nut, who enjoys exercise to refill my cup and I have competed in two Olympic distance triathlons.
Member Spotlight Daffodil Baez, FACHE, MPH, MBA Assistant Director of Clinical Operations The University of Southwestern Medical Center at Dallas What are you doing now? Currently I direct the operations for the UT Southwestern Frisco regional campus. It involves over 25 specialties, 75+ physicians, 100+ staff. It’s very exciting because it is the first clinical joint venture with Texas Health Resources. The 20 acre campus comprises the outpatient physician offices and a beautiful new hospital. In your opinion, what is the most important issue facing Healthcare today? Our willingness to design the next normal. External pressures like big box retailers and big tech are only going to continue their foray into the healthcare field. It’s up to us to take the same energy for putting the patient at the center of the experience and combine it with the knowledge we have about what it takes to deliver an excellent clinical experience. Reimbursement models are changing and now is the time to refresh our systems with a new approach. My hope is we will see it as an opportunity, a challenge that energizes instead of intimidates. We have the brainpower to do it, so let’s do it!
How long have you been a member of ACHE? Since graduate school, about 2007. Why is being a member important to you? Has ACHE membership been a benefit to you in your career? Undoubtedly being an ACHE member has added value to my journey. First, it’s the quickest shortcut to getting plugged in to
the local healthcare market, identifying who the leaders, subject matter experts, and influencers. Second, it’s one of the go-to channels for information on the latest changes in healthcare and how structural and legal adjustments actually play out in the delivery setting. Finally, it’s such a great community of people who are committed to improve life for others. I recently received my FACHE certification and one of my mentors teases me that I’m in the club for life now. I love that! What advice would you give early careerists or those considering membership? Do it! It is worth the investment: you will learn, find kindred spirits, and see opportunities to give back. Become actively involved: the more you put in, the more you get out. Don’t worry about being shy, we were all newbies once and you will find that if you make even a little effort you will run into so many kind people who are happy to answer a question, listen to an idea, or connect you with the next person! Tell us one thing that people don’t know about you. During COVID, the gym was closed so I got into cycling and really enjoy it! I’m a firm believer that you should have multiple hobbies, especially if you’re not good at all of them. Doing something you enjoy but haven’t mastered keeps your mind sharp! And if anyone wants to ride together sometime, send me a note!
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Member Spotlight Ivan Bartolome President & Chief Executive Officer HealthSearch Partners
Name: Ivan Bartolome Current business title: President & Chief Executive Officer, HealthSearch Partners Native of what city/country: Philippines Why is diversity and inclusion important to you? My mother was a nurse and my father was a respiratory therapist. At an early age, I saw that hospital leadership didn’t include people who looked like me or my parents. However, this is beginning to change. In my last operations role, the CEO of my hospital was African-American. Why is diversity and inclusion important to health care leadership? I believe the diversity and inclusion in the hospital or health care system C-suite should represent the community that is being served. I see an increasing number of leaders who look like me, making their way to the C-Suite and it is rewarding and refreshing to see. Organizations benefit from being more diverse and inclusive of all leaders.
What do you see as the biggest challenges for diversity and inclusion in ACHENTX? Our region is blessed to have leaders who have strong relationships even between competing hospitals and health systems. I believe our ACHENTX community is much more aware of the need for diversity and inclusion and is being more purposeful than ever to be inclusive. What’s something that ACHENTX members might be surprised to learn about you? I really enjoy fly fishing. I started learning how to fly fish with fellow students in my MHSA program 20 years ago. It’s a lifelong journey!
Member Spotlight Jennifer R. Clark, MS Manager of Network Outreach Children’s Health
What are you doing now? I am the Manager of Network Outreach (Provider Relations) at Children’s Health. I am an active member of Delta Sigma Theta Sorority Inc., Chair of Women Empowering Women (women-focused employee work group at Children’s Health) and ACHE of North Texas Vice-Chair for the Diversity & Inclusion Committee. Why is diversity and inclusion important to you? Diversity and inclusion are important because they speak to the fundamental principle that everyone should be treated equitably. Diversity and Inclusion is more than a policy or program but seeks to realize and respect perspectives that go beyond your own. This difference in perspectives has allowed me to grow and become a better leader and overall better person.
What do you see as the biggest challenges for diversity and inclusion in ACHENTX? I think that the biggest challenge for diversity and inclusion in ACHENTX is ensuring that this topic is expanded upon and a part of the foundation that we set moving forward. We want our fellow members to understand that diversity and inclusion is a part of our mission and want them to feel connected and see themselves in our work. D& I is critical to healthcare and to any organization that is promoting the needs of the people that work in this industry.
Tell us one thing that people don’t know about you. I come from a huge family. My mother has twelve siblings, so I love huge family gatherings and any opportunity for game night!
Why is diversity and inclusion important to health care leadership? Healthcare leadership is an extension of the community in which we service. To better service this community, we need diverse perspectives, innovation, and engagement. This will ensure that all people that are coming into our facilities feel included and connected.
A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2020
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A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2020 Doctors on the medical staffs practice independently and are not employees or agents of Texas Health hospitals or Texas Health Resources. © 2018
-BOB RILEY
TO ALL THE FRONTLINE WORKERS, WE SAY THANK YOU.
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Member Spotlight Colea Owens MBA, BSN, RN Clinical Professional Program Manager Medical City Dallas
What are you doing now? I currently work as the Clinical Professional Development Program Manager at Medical City Dallas. I help manage and maintain our core hospital education programs including Nurse residency, ACLS/BLS Certifications, Nursing student placement and hospital nursing onboarding. Native of what city/country: Cleveland, Ohio Why is diversity and inclusion important to you? Diversity and inclusion is important because representation matters in how children and young adults define their aspirations. D and I also provides a shared framework to how we approach systemic barriers that have traditionally been ignored and impeded the progress of marginalized or under presented communities. Why is diversity and inclusion important to health care leadership? Healthcare leaders are tasked with ensuring that we are continuing to build a healthcare system that all communities can have trust in and that people from all backgrounds can contribute to. When healthcare leaders are diverse, we are
reflecting our promise to our patients to deliver competent care and our promise to staff to create a safe and welcoming work culture. What do you see as the biggest challenges for diversity and inclusion in ACHENTX? Empathy and allyship. Keeping an open mind to experiences that exist outside of your own (empathy) and standing behind initiatives that support a collective diversity goal even if there isn’t a personal interest or benefit (allyship). Tell us one thing that people don’t know about you. I enjoy documentaries and short films, I’m also a Texan by way of Cleveland, Ohio
Member Spotlight Litty Pappachen MS, RD, LD Senior Pharmaceutical Sales Specialist Diabetes TA in CVMD AstraZeneca LP
Native of what city/country: Dallas, TX USA / Born in the state of Kerala, India Why is diversity and inclusion important to you? Diversity and inclusion are important to me for numerous reasons. First reason is that I think it is important to get varying viewpoints for both personal & business growth and success. With a person’s thoughts, viewpoints and perspectives being created by their background and life experiences, it is critical for diversity of thought to have inclusion and diversity. Second reason, with the US being the melting pot of the world, there should be inclusion and diversity in representing the people of this country in whatever form. As an Asian Indian woman, having a Vice President Elect being of Indian dissent and a woman, this is the first time that I have felt represented in the political space. I didn’t think it was a big deal till it actually happened. It gives me great pride and joy with having a woman and Indian coming into such a high position of power. Third reason diversity and inclusion are important is that it can help to improve the leveling of the playing field to give more people a fair shot. What I mean by that is, giving smart, hard working people a shot at opportunities and not ruling them out because they have unique sounding names. Bringing in people like myself with unique names and diversity of thought can help enrich a team. In many cases minorities tend to have to work harder and longer to have similar opportunities.
Why is diversity and inclusion important to health care leadership? The employees that work in healthcare and people coming in for care are diverse. My mom was an Indian nurse that worked in hospitals in the US for over 30 years. It is important to have people in leadership who not only understand the needs and challenges of their diverse patients and employees like my mom, but also leads without unconscious bias. Having diverse leadership helps to address this. What do you see as the biggest challenges for diversity and inclusion in ACHENTX? I have been a member of ACHENTX for the past 4 years and the Sponsorship Liaison for the past three years. I have seen an improvement in diversity and inclusion over that time. From my perspective, the challenges are: 1) to reach diverse candidates and make them aware of the organization 2) let them know that they can join this exclusive organization 3) encourage them to volunteer their time for a committee. As I speak with students and new graduates of Healthcare Management programs, they are not aware of ACHE. I am encouraging them to join for networking purposes and gaining education hours. What’s something that ACHENTX members might be surprised to learn about you? I love to travel and usually travel around the planet by myself. Because of this, I now have friends all around the world.
A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2020
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Member Spotlight Jyric Sims, FACHE Chief Executive Officer Medical City Fort Worth (HCA Healthcare)
What are you doing now? I have been the Chief Executive Officer of Medical City Fort Worth (HCA Healthcare) for the past three and a half years. I am currently an active member of Sigma Pi Phi (Boule) fraternity, Alpha Phi Alpha Fraternity Inc., and am active on several board of directors including Fort Worth Chamber of Commerce, LSU Foundation, and ACHE North Texas Chapter. In your opinion, what is the most important issue facing Healthcare today? Access to healthcare is the most important issue facing our industry today. The ongoing challenge is to assure that everyone has access to safe and equitable care. The COVID-19 pandemic has presented its own unique challenges for access issues related to increased demand for services which coincide with a continuing nursing shortage. All of us across the healthcare industry are working to balance these two issues so that we eradicate this issue and ensure all citizens have access to care. How long have you been a member of ACHE? I have been a member for 15 years and a Fellow for 7 years. Native of what city/country I was born and raised in Baton Rouge, Louisiana.
Why is diversity and inclusion important to you? As an African-American healthcare executive, it is because of intentional efforts around diversity and inclusion that I am in the position I am in today. In order to pay it forward to those who came before me, it is important for me to ensure that I am mentoring the next generation who follow me. It is important to have a diverse perspective, input and overall engagement to ensure aspects are considered when developing programs and services to meet the needs of our community. Why is diversity and inclusion important to health care leadership? Healthcare is a people business. We are stewards of the community and therefore it is vitally important that we ensure that our leadership teams and care providers represent the community. What do you see as the biggest challenges for diversity and inclusion in ACHENTX? I think the biggest challenge is to continue the conversation around the importance and need for a more diverse and inclusive healthcare leadership environment. Programs and educational offerings serve as a platform to have those discussions in a prospective way to ensure the topic remains a priority in our industry. Tell us one thing that people don’t know about you. I had a significant speech impediment up until the age of 16. I stammered profusely and often had to work extremely hard to correct it with speech therapy and practice.
Member Spotlight Yesenia Garcia, Healthcare management student at University of Texas at Dallas
What do you see as the biggest challenges for diversity and inclusion in ACHENTX? Diversity & inclusion takes time and organizations that wish to progress in this area should be invested for the long haul. This initiative goes beyond a check box to fill for political correctness or the ‘Diversity Day’ at Dunder Mifflin Paper Company. Ha! It will require a team effort to be a blend of professional and personal stories that make an organization.
Native of what city/country: I was born in Fort Worth, Texas, and am a first-generation Mexican American. My parents immigrated from Zacatecas, Mexico. Why is diversity and inclusion important to you? According to multiple studies of census bureau data, the growth of minorities has sustained since the 1990’s, increasing every 5-10 years by 14-17%. It is projected by the mid-21 century for minorities to closely match the non-Hispanic white population. Diversity and inclusion are today’s relevant topic and the reality of our future. The needs and cultures of minorities are worth the investment and study to better serve our diverse communities and succeed in our respective organizations. Why is diversity and inclusion important to health care leadership? A 2017 HRSA workforce brief noted the imbalances of ethnicities and sex among healthcare occupations. Females are the majority in 25 of 30 health occupations and minority ethnic groups are clustered by health occupations. As healthcare leaders create strategies to meet organizational goals, having a diverse and inclusive leadership team can create understanding among teams at different levels, inspire other to learn new skillsets, and enhance relationships.
What’s something that ACHENTX members might be surprised to learn about you? In high school I completed a cosmetology program that has awarded me a fulfilling career as a hairstylist for the past 11 years. I’ve worked for Toni & Guy and am currently self-employed. There is always something fun going on at the hair salon. I am going to miss my clients once I graduate!
References: https://pubmed.ncbi.nlm.nih.gov/8828104/ and https://carsey.unh.edu/ publication/US-population-growth-slows-diversity-grows https://bhw.hrsa.gov/sites/default/files/bhw/nchwa/ diversityushealthoccupations.pdf
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ACHE Sponsor Spotlight Our experts understand the unique needs and applications of the intricate systems that are the lifeline of healthcare facilities. We offer artful solutions to improve the quality and speed of project delivery, while minimizing the impact of construction to occupied buildings and the community. DPR has the experience to help lead successful project delivery, coupled with knowledge of the latest requirements for medical equipment, mechanical systems, room pressurization and utilities interface. We closely track the ever-changing regulatory requirements in the healthcare industry. Technology in the healthcare industry is critical to keeping millions healthy and safe on a daily basis. But innovative efficiency doesn’t begin when the patients check-in. The process starts well before the hospital staff is able to use their specialized technology to treat -- it starts with the owner’s vision and team of architects, engineers and construction teams who must design and build. And most importantly, the construction tech used must significantly increase the speed and quality at which the healthcare facility comes together in order to expedite the critical time until patients can be safely seen in the new space. DPR Construction’s project team on site at many major healthcare centers across North Texas have been using cutting-edge technology to keep projects on schedule, invite extensive collaboration, and drive accuracy and quality throughout every step of development. Healthcare continues to experience crucial growth in the area and the DPR team is bringing innovation and efficiency to expanding campuses. The DPR Construction core value of “Ever Forward” is the mindset that is literally taking the project to new levels, while making milestones with prefabrication, keeping schedules on track and closer to seeing patients.
The teams focus on a LEAN approach in almost every aspect of the job, and the use of technology plays a big role. Collaboration-driven software, like Bluebeam & BIM360, allows for collaborative reviews and feedback in real time from multiple collaborators. The team can maintain one central point of all current information to be accessible to very team member including end users. Using collaborative reviews, trade partners, design partners & our clients can mark-up their feedback in real time and it is immediately received and implemented to avoid slowdowns, rework and ultimately, schedule delays.
photos, allowing owners to remotely “walk through� the site from anywhere. By having these virtual check-ins with owners, consultants and designers more frequently, the team decreases the significant alterations received during the most important points of progress. For more information, contact Wes Schreiber, DPR Construction, LEED AP.
In addition to the physical walk-throughs with the owner and end users at major milestones in the project life cycle, the project site is set-up with 100% virtual modeling and 360
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General Membership Convocation
The ACHE of North Texas chapter’s annual general membership convocation was held virtually on Wednesday, Nov. 4., preceded by a virtual networking event where participants were able to move from table to table to meet and greet each other. More than 100 members of ACHENTX and guests participated in the convocation. Scott Hurst, FACHE, ACHENTX’s 2020 president, reviewed the accomplishments of the chapter and its individual committees. He also reported on the election of officers for 2021.
She also recognized the 2020 ACHENTX Board of Directors, 2020 Committee Chairs and Vice Chairs, the general membership convocation planning committee, and those members who had advanced to Fellow during 2020. Thrash then announced the ACHENTX 2020 Chapter Award Honorees:
The 2021 chapter officers and board of directors includes:
» Early Careerist of the Year: Patrick Brown, vice president &
» President -- Amanda Thrash, FACHE, vice president of
» Volunteer of the Year: Jennifer Clark, vice chair of our
Professional and Support Services, Texas Health Plano
» Past President -- Scott Hurst, FACHE, president and CEO, Patient Physician Network
» President-Elect -- Dustin Anthamatten, FACHE, vice president of Operations, Methodist Charlton Medical Center
» Treasurer -- Felixia Colon, FACHE, senior vice president and group operations officer, SCP Health
» Secretary -- Nancy Vish, president, Baylor Scott & White Heart and Vascular Hospital - Dallas
» Kyle Armstrong, FACHE, chief operating officer, Baylor
University Medical Center, part of Baylor Scott & White Health » David Berry, FACHE, president, System Clinical & Scientific Operations, Children’s Health System of Texas » Aaron Bujnowski FACHE, director (partner), & IDN Practice Area lead, The Chartis Group » Jaquetta Clemons-Davis, FACHE, vice president and CFO, Corporate Finance and Shared Services, Baylor Scott & White Health » Fraser Hay, FACHE, president, Texas Health Harris Methodist Hospital Hurst-Euless-Bedford » Ken Hutchenrider, FACHE, president, Methodist Richardson Medical Center (ACHE Regent) » Valerie Johnston, PhD, FACHE, associate professor, Texas Christian University » Thomas Peck, FACHE, president, Tom Peck Communications » Jared Shelton, FACHE, president, Texas Health Presbyterian Hospital Allen » Jyric Sims, FACHE, chief executive officer, Medical City Fort Worth » Benton Sprayberry, FACHE, senior director of Operations, Steward Health Care, » Keith Thurgood, PhD, professor, University of Texas at Dallas Hurst introduced Thrash who began by thanking and recognizing this year’s ACHENTX sponsors:
» Platinum sponsor and presenting sponsor for the general membership convocation - USI.
» Gold sponsors – AstraZeneca, Baylor Scott & White Health,
The Beck Group, Children’s Health, CHRISTUS Health, Corgan, DPR Construction, Gray Reed Attorneys & Counselors, HDR Architecture, HMG Services, Medical City Healthcare – Dallas, Methodist Health System, SBL Architecture, SCP Health, Texas Health Resources, and Vanguard Resources.
chief operating officer, Methodist Mansfield Medical Center.
Diversity & Inclusion Committee and manager of network outreach, Children’s Health. » Mentor of the Year: Tanya Stinson, nominated by her mentee, Paridhi Sheth. » Senior Careerist of the Year: Steve Love, president and CEO of the DFW Hospital Council. » Heart of Healthcare Award: Parkland Health and Hospital System’s Essential and Frontline Workers in the COVID-19 Crisis. The award recognizes an organization that is benevolently committed to serving the DFW area for the greater good of others, at which their service embodies the purpose and heart of healthcare. Student teams from five area universities participated in the 2020 ACHE of North Texas Case Study Competition. The teams were from University of Texas at Houston, University of Texas at Dallas, University of North Texas Health Science Center in Fort Worth, Texas State University, and the University of North Texas at Denton. Each team submitted a written response to a complex and challenging case study. The three finalists were teams from the University of North Texas at Denton, University of North Texas Health Science Center, and University of Texas at Dallas. The University of North Texas Health Science Center won the competition. The UNTHSC team received a cash prize, an invitation to attend the 2021 ACHENTX board of directors’ meetings, recognition in the chapter newsletter, and paid registrations to the 2021 ACHE Congress on Healthcare Leadership. Thanks to coaches, Dustin Anthamatten, FACHE, Paul Asli, FACHE, Ben Isgur, FACHE, Jared Shelton, FACHE, Vanessa Walls, and Shelton Williams and to judges Crystal Brown, Rosemaria Levinsky, and Winjie Miao. The meeting wrapped with a panel discussion on health care leadership facilitated by Scott Becker, publisher and founder of Becker’s Healthcare and Becker’s Hospital Review. Panelists who participated in the highly interactive discussion included: Frederick P. Cerise, MD, MPH, president and chief executive officer, Parkland Health & Hospital System, Malisha S. Patel, FACHE, senior vice president, CEO, Memorial Hermann Southwest Hospital and Memorial Hermann Sugar Land Hospital, and Ernie W. Sadau, FACHE, president and CEO, CHRISTUS Health.
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Case Study Competition Winners Dhvani Derasari, PharmD
Lauren Horton
University of North Texas Health Science Center-Fort Worth Kartika Ayyappan
Lydia “Brett” Ironside
Aminata Ka
Board of Directors Jennifer “J” Alexander
Parkland’s Essential Frontline Workers in COVID-19 Crisis
Photo Credit David Ochoa WFAA
Heart of Healthcare Recipients
Early Careerist of the Year Patrick Brown, FACHE
Mentor of the Year
Tanya Stinson
Senior Leader of the Year W. Stephen Love
Volunteer of the Year
Jennifer Clark
Let’s get social
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National News COVID-19 Resources Thank you for the work you are doing in your healthcare organizations and communities to manage the impact of COVID-19 and take care of patients. We are well-aware these are extraordinary times for you as leaders. Now more than ever, it is important to remain connected to your professional society and fellow healthcare leaders. Our COVID-19 Resource Center is updated regularly with perspectives from front-line leaders, documents, and downloadable webinars and podcasts. We are here to support you.
Exam Authorized and Recertification Extensions Any individual who is currently Exam Authorized with an application expiration date occurring in 2020 are extended through Dec. 31, 2020 to take and pass the Board of Governors Exam. FACHE® Recertification deadlines are extended for the 2019 and 2020 classes. Each recertification class must have met all of the requirements, submitted their application and paid the recertification fee by the new mandatory deadlines. › ›
2019 Recertification Class Extension is Dec. 31, 2020 2020 Recertification Class Extension is March 31, 2021
Board of Governors Exam at Pearson VUE Testing Centers Pearson VUE Centers continue availability for taking the Board of Governors Exam. The company is following recommendations from the CDC and World Health Organization for preventing the spread of COVID-19 and protecting testing candidates and staff. As such, availability is limited at this time due to social distancing guidelines and government guidance and candidates for the Board of Governors Exam are encouraged to schedule their appointments well in advance. Some test centers are extending their hours to be open nearly 24 hours a day. Candidates must bring and wear a face mask while at a Pearson VUE test center and throughout the Exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as the nose and mouth are fully covered. Candidates without a face mask will be denied testing services. Additional health and safety measures at Pearson VUE test centers include: › Hand sanitizer available in the waiting area and prior to entering the testing room. › Increased cleaning and disinfecting regimens in between all testing appointments. › Tissues provided to candidates upon arrival at the test center. › Candidates are permitted to wear disposable gloves if they choose. › Candidates are reminded to wash their hands or utilize hand sanitizer upon arrival at the test center. › Enforcement of local social distancing requirements. A CEO Dialogue on Empowerment and Equity On July 21, ACHE President/CEO Deborah J. Bowen, FACHE, CAE, was joined by two CEO panelists—Nancy H. Agee, president/CEO, Carilion Clinic, Roanoke, Va.; and Wright L. Lassiter III, president/CEO, Henry Ford Health System, Detroit, for a conversation about the role of leaders in advancing racial empowerment and working toward health equity. Listen and share the recording with your colleagues.
Our Mission
To extend the healing ministry of Jesus Christ.
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A Catholic health system in the United States, Mexico, Chile, and Colombia with more than 60 hospitals, 600 services and facilities, 45,000 associates and 15,000 physicians.
WELCOME ACHENTX’S NEWEST MEMBERS AUGUST
SEPTEMBER
Richard L. Adams Olajumoke C. Adeola Elizabeth Ann Omoluyi Adesanya Eugenia N. Agugua, PharmD Russ Bird Forrest Blackmon, MBA Kristopher Bolom Kristy Broussard Kyla Browning Jullana Carter, MHA Elizabeth Clark, MSN, MPH, ARNP Shanice Clark Kimberly Cury Carla Dawson Gaston T. Eymard Hirit Getachew Sabrina Gill Amy Goodwin Toni-kay Gordon Cequila Greer Lisa Grigsby Cyndi Hill Marilyn S. Jones Sumit Kumar, MD, MPH Patrick J. LaFontaine, MSN, RN Parris Lambert Brian R. McCarty Hannah Neece MiMi Nguyen Marianne Olaniran Linda G. Paluga, MAOL Kali E. Peterson Loren Robinson, MD, MPH Cynthia Schaaf, MBA Cassandra L. Self, MSHA Ashley Smith, MBA, BSN, RN Kimberly Waddelow, BSN, RN, CPHQ Derek G. Walls Shawn B. Winters Carol L. Wyatt Andrea Armstrong,
MBA, BA Toria Ates Brian Baker 2LT Jared Bradford Brent Depperschmidt Rachel Frazier Benjamin J. Gazaway Stanley Irabor, MD, MBA Evanson Kamau Nana Kufuor Jonathan M. Lewis Marcus Marshall David M. Miller, MBA Rohini Mitra Kristi A. Moehrle, RN Nadine Enra Nadal Monforte, MPH Zain Nazir Dung Pham Hector Rodriguez Melanie Teer Jean Turpin Michelle Wolfe, RN, BSN
OCTOBER
Bianca Barraza, RN, BSN Cheryl Grimmett Jamie Harraid, MBA Susanne Israel Sheeba John, MBA, MHA Mathew Kuruvilla Jason McClaren Geoffrey Miller, MBA, MS Ariel Modrykamien, MD Dakon H. Montgomery Albert J. Naylor, Jr. Monika Parlov Kirsten E. Pinch, MBA Saima Rashid, MD, MHA Jennifer L. Stoyanoff Stormee Williams, MD
AUGUST Laura Meister, DNP, RN, FACHE Benton Sprayberry, FACHE
ACHENTX’S
NEWEST
FELLOWS
SEPTEMBER Richard B. Day, FACHE Miguel Suarez Benet, MD, FACHE OCTOBER Andrew Carlton, RN, FACHE James D. Hawkins, MBA, BSN, RN, FACHE
RECERTIFIED FELLOWS AUGUST
SEPTEMBER
Kyle A. Cavin, FACHE David R. Gibson, FACHE Mitchell Koger, FACHE Victoria O. Sanders, FACHE Amanda S. Thrash, FACHE
Nancy Jennings, DBA, FACHE John J. Klitsch, III, FACHE Brett D. Lee, PhD, FACHE Ron Norris, FACHE O. Andrew Rhodes, FACHE Matt Richardson, DrPH, FACHE Jared L. Stark, FACHE
OCTOBER David W. Benner, FACHE Lacey J. Hammons, FACHE Sharon J. Larson, FACHE David S. Lopez, FACHE Cynthia K. Perrin, RN, BSN, MBA , FACHE Edward White, MBA, FACHE
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We Appreciate the Support of Our ACHENTX Platinum Sponsor
We Appreciate the Support of Our Sponsors