Norton Way Honda Newsletter - October 2015

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norton way honda MONTH

OCT

ISSUE

FORECAST

12

FULL MOON

Milder than average!

27TH

SOCIAL

CONTACT DEALER

HONDA PROJECT 2&4 FRANKFURT DEBUT A combination of global creativity and craftsmanship, ‘Honda Project 2&4 powered by RC213V’, the winning entry from Honda’s ‘Global Design Project’, made its global debut at the 66th Frankfurt Motor Show.

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HONDA TOP RANKING

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HONDA PROJECT 2&4

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Honda tops the customer rankings New concept makes Frankfurt debut

PLEASINGLY PERFECT The all new Honda HR-V

CIVIC TOURER ACTIVE

New Honda concept announced

MEET THE TEAM

Our very own Jazz Mann

CONTACT THE DEALERSHIP CHECK OUT OUR LATEST UPDATES AND INFORMATION CHECK OUR FACEBOOK PAGE

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IT IS NOT HARD TO LO

THE NEW CIVIC

SPORT 1.6

I-DTEC

WITH ITS NEW SPORTIER DESIGN AND REAR SPOILER, BUT IF YOU NEED A FEW MORE REASONS HERE ARE 4: - Up to 76.3mpg - 5.9% APR Representative - £299 a month - 5 Years' Servicing for £555, Saving you £875

WHAT IS NOT TO LOVE ABOUT THAT?

CLICK HERE TO VIEW THE FULL OFFER AND FINANCE DETAILS

ALL THAT JAZZ The third-generation Jazz features bold yet sophisticated exterior and interior design, with unrivalled interior space and versatility. The thing about it is our great offer with: - £14,595 On The Road - £750 Deposit contribution - From £165 a month - 5.9% APR Representative

CLICK HERE TO VIEW THE FULL OFFER AND FINANCE DETAILS

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Honda ranked top for customer service

“It is testament to our outstanding dealer network that we have topped the list of volume brands when it comes to customer satisfaction. One of the fundamental beliefs at Honda is developing a relationship with the customer based on mutual trust and this accolade from JD Power just goes to show how evident that is within our dealer network.”

- Philip Crossman, Managing Director Honda UK

Honda has ranked highest amongst volume brands when it comes to UK customer satisfaction with vehicle servicing, according to new research.

The inaugural JD Power 2015 UK Customer Service Index Study measures customer satisfaction with their experience at franchised dealers’ service departments. The study is a comprehensive analysis of the vehicle service experience and is independently conducted by JD Power in 16 countries worldwide.

Honda ranks highest among volume brands in satisfaction with a score of 768. Suzuki and Toyota tied in second with a score of 759, and Kia and Skoda tied in fourth on 758.

Previously run in conjunction with What Car? the annual Customer Satisfaction Index Study is now run solely by JD Power. Founded in 1968,

JD Power is a marketing information services firm that conducts surveys of customer satisfaction, product quality and buyer behaviour for industries ranging from cars to marketing and advertising.

Philip Crossman, Managing Director at Honda UK, commented: “It is testament to our outstanding dealer network that we have topped the list of volume brands when it comes to customer satisfaction. One of the fundamental beliefs at Honda is developing a relationship with the customer based on mutual trust and this accolade from JD Power just goes to show how evident that is within our dealer network.”

Come experience it for yourself at our Honda dealerships.

READ MORE ABOUT HONDA’S TOP RANKING STORY, CLICK HERE

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HONDA PROJECT 2&4 FRANKFURT DEBUT N O R T O N WAY H O N D A • I S S U E 1 2 • O C T 2 0 1 5

READ MORE THE FULL REPORT FROM FRANKFURT ON HONDA’S PROJECT 2&4

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Honda’s Project 2&4 is a combination of global creativity and craftsmanship ‘Honda Project 2&4 powered by RC213V’, the winning entry from Honda’s ‘Global Design Project’, made its global debut at the 66th Frankfurt Motor Show.

Embodying the concept of ‘creative craftsmanship’, Honda Project 2&4 celebrates Honda’s position as the world’s leading engine manufacturer, providing engines to 28 million people per year across two- and four-wheel automotive, power equipment, marine and aerospace applications.

Its exceptional power unit, developed for the world-class MotoGP motorcycle racing series and specially tuned for the public road, is a 999 cc V-4 four-stroke unit and conforms to Honda’s ‘The Power of Dreams’ guiding philosophy that inspires innovation and originality. Peak power output is over 215 PS at 13,000 rpm, while peak torque of over 118 Nm is delivered at 10,500 rpm.

Transmission is provided by a six-speed DCT gearbox.

is part of Honda’s initiative to inspire creativity as one ‘Team Honda’. The objective of the annual contest between Honda design studios is to challenge team and project members to share one goal and achieve high targets.

Conceived for immersive driving thrills Drawing on Honda’s racing heritage, the body design and engine position has been inspired by the legendary Honda RA272 of 1965. The structure reveals the core frame and functional parts of the car, much as would be more customary for a bike, and is similarly compact.

Overall length is3,040 mm, width1,820 mm and height995 mm. A resulting weight of just405 kg maximises the impact of the power of the midmounted engine which, together with the low centre of gravity, ensures an exceptionally high level of responsiveness.

The exhilarating feeling created from the open cockpit is significantly enhanced by the driver’s seat, uniquely suspended just above the road. The ‘floating seat’ design places the driver as close to the action as possible, evoking the freedom of a bike and completing the immersion provided

by Honda Project 2&4’s extreme performance, 14,000 rpm red line and unique engineering.

Inspired by the global creativity of one ‘Team Honda’ Over 80 designers and creators participated in the in-house ‘Global Design Project’ competition, which

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Precise, Plea N O R T O N WAY H O N D A • I S S U E 1 2 • O C T 2 0 1 5

The Honda HR-V joined the Honda range last month and it’s here to stay. The first HR-V was shown revealed as a concept car at the 1997 Tokyo Motor Show. Known as one of the first ever low emission cars, it was seen as a futuristic vehicle in Japan, its home country. The new 2015 model is full of the original’s unique character and heritage, making it our best HR-V to date.

The HR-V has been brilliantly designed to adjust around you. It is perfectly in sequence with your life – combining comfort, style, and top notch fuel economy.

It launched in our showroom in September and it has been a big hit with our customers since.

If you didn’t come to the launch, don’t worry, it’s still on show and you can come see it today.

It boasts numerous features that are truly remarkable. The bold and beautiful sleek design makes your HR-V a head turner. The intuitively designed cockpit allows you to keep your eyes on the road while being in control of your environment as every feature is where you need it. The premium feel interior makes your daily drives a time of comfort & relaxation.

Honda’s innovative Magic Seats system is spectacular, the 60:40 split Magic Seats adapt effortlessly. The rear seats can configure in lots of useful ways. With one simple motion the seat can be folded up towards the headrest, providing a tall space behind the front seats. Also, the parking sensors at the front and rear make getting into tight spaces easier, this makes parking a dream.

But it doesn’t even stop there; the sunroof, the advanced safety, the stylish exterior, the sophisticated cockpit; it’s all perfect. Perfect for you, perfect for your life.

But we can talk about it all day; watch for yourself how pleasingly precise & perfect it is.

READ OUR ARTICLE ONLINE ABOUT THE HONDA HR-V

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asing, Perfect N O R T O N WAY H O N D A • I S S U E 1 2 • O C T 2 0 1 5

CLICK HERE TO ENJOY THE HONDA HR-V IN ALL ITS GLORY

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CLICK TO WATCH THE HONDA HR-V ‘MAGIC SEATS’ VIDEO

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HONDA RELEASE CIVIC TOURER ACTIVE LIFE CONCEPT

onda revealed the Civic Tourer “Active Life Concept” at this year’s Frankfurt Motor Show, underlining the Tourer’s class leading cargo space and versatility within the C-segment.

The Concept study shows that style and space can work together; a custom paint colour further enhances the sleek and sporty exterior and an accessorised interior demonstrates the Concept’s suitability for an active lifestyle and the needs of its customers.

Utilising the unique centre fuel tank layout, the Civic Tourer Active Life Concept makes full use of its 1668 litres* trunk space and a low loading height. Features include a smart loading rack capable of transporting two bicycles, along with

a retractable arm which can be extended from the rack, making maintenance and repairs easier.

Other maintenance accessories include a built in integrated air pump, a large light located on the tailgate, an extended shade area and a retractable bench making the Concept an ideal vehicle for cycling enthusiasts. Further accessories include a toolbox, bottle holder, water tank and a front wheel holder which are all integrated within the trunk side lining. Other clever storage solutions include a special aero shape roof box designed to accommodate essential cycling accessories such as shoes and helmets.

The dynamic exterior styling of the Civic Tourer Active Life Concept reflects the sporty and active lifestyle of the customer; featuring a custom blue

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CLICK HERE TO READ THE CIVIC TOURER ACTIVE LIFE CONCEPT CAR

paint finish with a lower gun metallic gradation and a silver roofline which help accentuate the Civic Tourer’s sleek styling and aerodynamic design.

New 18-inch alloy wheels and a custom design rear bumper further highlight the Civic Tourer’s sporty characteristics.

The interior also features a customised theme; blue stitching can be found on the steering wheel and on the gear shift, along with a sporty black roof lining, which is also found on the Civic Sport and Civic Type R. Of course, space doesn’t have to come at

the cost of efficiency, and to demonstrate that belief, and proving in emphatic terms the efficiency of the new i-DTEC engines from Honda’s Earth Dreams Technology series, the Honda Civic Tourer 1.6 i-DTEC recently set a new GUINNESS WORLD RECORDS title for fuel efficiency. The 25-day ‘real-world’ challenge in June saw the car average 2.82 litres per 100km (100.31mpg) in a 13,498km (8,387 mile) drive across 24 contiguous EU countries.

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Don’t start the winter risking you or your passengers’ safety.

With bad weather and darkness to contend with, you need to be sure that your vehicle will be fit and safe to handle all these conditions.

Our Honda Trained Technicians will check your car inside and out, including: · Battery · Brake Fluid · Coolant

· Bearings · Suspension · Exhaust

· Oil · Brakes · Pads

· Tyres · Lights

If anything is identified as critical, illegal and in need of replacement, we will contact you with a quotation.

FANTASTIC SAVING AVAILABLE IN OUR PARTS DEPARTMENT ANTIFREEZE

SCREEN WASH

WINTER TYRES

5 litre Bottle – FROM £19

125ml – FROM £2.50

From £67+VAT

Speak to a member of our Aftersales Team to find out more CALL OUR NORTON WAY HONDA SERVICE TEAM DIRECT NOW ON 01462 754 380

CLICK HERE FOR FULL DETAILS ON THIS OFFER AT NORTON WAY HONDA

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M E E T T H E N O R T O N W AY S E R V I C E T E A M Norton Way Honda Service Manager, Bryan Smith, thought this was the perfect opportunity to credit some of the long standing members of his team. These three employees have over 41 years of experience with the company.

DAN CONOR DAVE SKELDON DARREN LONG

Dan Conor, is the Service Reception Manager and has been with Norton Way for over 9 years. He started with the company as a parts trainee, and then moved into the service department.

His recent promotion to Service Reception Manger, is largely down to his amount of focus and effort in providing outstanding customer service.

His favorite part of the job is dealing with the customers and making sure the process of getting their car serviced is as easy as possible and to get everyone leaving the dealership with a smile on their face.

Dan believes Honda’s reliability as a brand makes his role in the business run much smoother and this is further supported by Honda winning ‘WhatCar? of the year for most reliable brand.’ Dan himself drives a Honda Civic Type R and this is also his favourite vehicle in the range!

Dave Skeldon, joined the business over 15 years ago in January 2000 as a vehicle technician. Dave’s work ethic quickly move him up to the position as workshop foreman, which controls all the different jobs going through the workshop and making sure all the technician’s at Norton Way Honda are kept busy.

Dave believes that Honda’s are one of the easiest vehicles to work on as a technician, largely down to their reliability, he goes onto add he couldn’t pick a better brand to work for. His favourite vehicle is the Jazz, as it is very easy to drive and super reliable.

His favorite part of the job is working with a superb aftersales team. Their support and team ethic, makes a working day much easier.

Darren Long started as an apprentice technician back in June 1998, over 17 years ago. After is period learning the trade as an apprentice he managed to quality as a technician.

Bryan Smith, believes that Darren’s best traits are his loyalty to the company and hardworking attitude, this is shown by the number of different members of staff that regularly nominate Darren as employee of the quarter.

One of Darren’s passions is Honda, he loves them as a brand, which means he enjoys his job. His favorite vehicles to work on over the last 17 years are the NSX and Integra Type R. His favorite part of the job is the amount of good people in the business and considers many of them as friends. Out of work, Darren enjoys spending times with his wife and kids!

READ THE FULL INTERVIEWS WITH OUR NORTON WAY SERVICE TEAM HERE 11

Norton Way Honda Norton Way North, Letchworth Garden City Hertforshire, SG6 1BL www.nortonwayhonda.co.uk Tel: 01462 754334