BERWICK. CRANBOURNE. NARRE WARREN. WEEKLY UPDATE
REMINDERS 1. Berwick Reception is now Re-open. Monday-Friday 9am-5.30pm and Saturdays 9am-1pm Cranbourne and Narre Teams, if your clients need to collect keys on a Saturday, please co-ordinate with Berwick reception and have the keys dropped to Berwick. 2. Berwick downstairs refurbishment is still not complete and we do not have a date it will be complete. We promise to keep you up to date. In the meantime our Berwick Property Managers will continue to work from Cranbourne and Narre Warren. 3. The Property Management team's will all be at the Ignite conference this Thursday the 17th and Friday 18th. If you need to contact a Property Manager you might be best to send a text message, requesting that they call you during their break. 4. Property Management team please remember to put an out of office reply message on your emails and mobile phones during your Ignite Conference, explaining that you are in a conference and you will get back to them during your breaks.
9 Customer Service Tips To Improve Your Skills • • • •
• • • • •
Know your customers. Show empathy. Be an active listener. Ask if customers understand.
Be personable. Provide prompt answers. Give accurate answers. Follow up. Invite Feedback.
BREAK A LEG! Josh Barbut (Berwick) PM's Changed Agent Award. Well done to Josh Barbut from the Berwick office for being nominated for the PM's Changed Agent Award at the Ignite Conference this week. We wish you the best of luck Josh and know you will do a fantastic job. Team let's make sure we all get behind Josh and wish him all the best.
UPCOMING EVENTS & TRAINING Save the date PM Ignite 2 day conference Thursday 17th February 2022 and Friday 18th of February
GET TO KNOW ME! Time I Wake Up - 6:20 AM Usual Breakfast - An omlette Most Played Song - Kick - INXS Last TV Show Watched - Manifest on Netflix Current Food Craving - Oysters My Safe Space - My Garage
HAPPY ANNIVERSARY Victor Villella Feb 15 - 5th Anniversary
JANUARY REPORT https://issuu.com/november2016/docs/bcnw_jan_2022_report?fr=sNGIyYjMyNzE1Mzk
LAST 20 SALES REPORT https://issuu.com/november2016/docs/jan_berwick_last_20_lease?fr=sMjMzZjMyNzE1Mzk
LAST 20 LEASE REPORT https://issuu.com/november2016/docs/jan_berwick_last_20_lease?fr=sMjMzZjMyNzE1Mzk
LAST 20 SALES BY SUBURB REPORT https://issuu.com/november2016/docs/bncw_last_20_sales_per_suburb_jan_2022?fr=sZTUxODMyNzE1Mzk
LAST 20 LEASE BY SUBURB REPORT https://issuu.com/november2016/docs/suburb_bncw_january_last_20_lease?fr=sODVmYzMyNzE1Mzk
Paul Roger Property Consultant