Sabre by Novita Christina Handoko

COMPANY PROFILE

CONTENT Letter from Managing Director

Origin

About Sabre Stakeholders About Sabre Indonesia Sabre Indonesia in Garuda Groups Milestones

Electra

Partnering For Success

Solution and Services

Data Solutions Platform Services Airline Solutions Hospitality Solutions Sabre Indonesia Solutions Business Partnersâ&#x20AC;&#x2122; Testimony

Family and Support Board of Commissioners Board of Management

LETTER FROM MANAGING DIRECTOR

Abacus is founded by a consortium of Asiaâ&#x20AC;&#x2122;s leading airlines including Garuda Indonesia, Singapore Airlines, Malaysia Airlines, Cathay Pacific Airways, China Airlines, EVA Airways, Royal Brunei Airlines, Phillipines Airlines, SilkAir, Dragonair, and All Nippon Airways. The US-based Sabre Inc., also has a 35% shareholding in Abacus since 1996. In addition to flight reservation services, Abacus also provides services for hotel bookings, car rental, and railway ticket reservation, as well as travel insurance policies. Abacus also provides solutions for online booking (internet Booking Engine - IBE), corporate booking tools, bak office and airline hosting systems. In the last three years, the aviation industry in Asia-Pacific showed fairly rapid development.

Dear shareholders and customers, Abacus is a Global Distribution Systems (GDS) operator providing travel solutions and services for travel agents and airlines. More than 15,000 travel agents and 35,000 workstations allover Asia are connected in our network, making us the market leader in the GDS industry in Asia.

Most airlines in the region have recorded 30 years of continuous growth, at a relatively higher rate compared to other regions in the world. As a market leader in the GDS industry in Indonesia, our operations in the country also experienced a significant increase. Consequently, Abacus must continue to innovate in order to improve our services and maintain the trust. Testifying to our industry and market leadership in the Asia-Pacific region, Abacus has accumulated a number of prestigious awards since its establishment in 1988. More recently, in 2008, Abacus received the Best eCommerce and Best Marketing Team awards from TravelWeekly Industry Award, and also the recognition as Best GDS for ten consecutive years at the TTG Travel Awards 2008.

In 2009, Abacus won an award in Best New Technology category in the Travel Weekly China Industry Awards, and in the same year, Abacus was included in the TTG Hall of Fame. Rather than sitting back on our laurels, Abacus is highly motivated by all these awards and appreciation to continue to develop, grow and innovate, in order to deliver solutions to meet the various needs of our business partners. As a company dedicated to providing solutions to operational issues of our business partners, we at Abacus have designed products that can assist travel agents in conducting their business. The Abacus PowerSuite, for example, is designed to be capable of managing the various front office, middle office and back office operational systems, enabling travel agents to concentrate on the business end without worrying about operational issues. Aside from product development, Abacus can also provide clients with the necessary human resources competence needed for optimum use of our products, including through comprehensive training sessions on the properprocedures in

the operation of Abacus. In response to technological advances in ticket reservation systems that continue to drive changes in the travel agent business, Abacus has developed an Internet Booking Engine as a solution to todayâ&#x20AC;&#x2122;s technologically driven environment. The online Internet Booking Engine system functions as a â&#x20AC;&#x2DC;mini marketâ&#x20AC;&#x2122; for travel agents. This allows prospective travelers to compare ticket prices at different airlines and to book their tickets without leaving home, simply by accessing the website of the respective travel agents using an Internet connection. This feature is a fine example of how Abacus continues to strive for innovations that are designed to help business partners to grow and get ahead amidst developments in the constantly changing business environment.

Best Regards, Iswandi Said Managing Director

ORIGIN “Born out of a shared vision to a leader, that we are, the Sabre team.”

THE COMPANY As a leader in Asia, Sabre embodies certain core values that serve as the company’s lifeblood, enabling Sabre to continue to exist, to evolve and to grow. • Sabre helps clients in seeking new

ways to increase revenues, achieving optimum profits, while also managing the complexity of distribution activities conducted by travel agents throughout Asia.

• Sabre is the leading provider of tech-

nology-based travel services in Asia, with a firm reputation that can ensure the successful online operations.

• Sabre is the leading provider of corpo-

rate travel solutions in Asia, guaranteed to give result in business improvements.

As a Leader In Corporate Travel Solutions Sabre has proven itself capable of delivering tangible business results through a variety of specific technologybased solutions. As a Leader In Techology and Innovation Sabre understands the local and regional online travel businesses. we help clients to streamline their operational processes to save costs and time while also reaching out to new customers As a Partner With its strong Asian background, Sabre has an intimate knowledge of the dynamics of Asia’s travel industries. Hence, Sabre is able to help business partners with Access to largest distribution network in Asia, delivering specific solutions tailored to each market or area in order to enhanceand add value to the services provided by travel suppliers.

About Abacus is a company that specializes in providing

the convenience of making reservations for hotel rooms, car

solutions and services in ticket reservation systems and

rental services, and travel insurance coverage.

related aspects in the airline and tourism industries. The

Against the backdrop of Asia’s cultural and linguistic diversity,

company was established in 1988 in Singapore by a group

Abacus International’s intimate knowledge and understand-

of professionals in the airline and tourism industries. Our

ing of the nuances of Asia’s airline and travel industries

services are widely in use by travel agencies requiring a

serves as a primary attribute that positions Abacus Inter-

comprehensive, interconnected ticket reservation system

national as market leader in Asia. This is supported by the

with fast response time.

company’s leadership in converging the latest technologies to help maintain service quality and to develop product solu-

The Abacus system solutions allow these travel agencies

tions that can help our business partners to improve their

instant access to flight schedules and information, as well as

service quality to the satisfaction of their customers.

On 15 December 2015, Abacus Indonesia officially transform to Sabre Travel Network Indonesia with the Brand Launching Ceremony that was held in Gaia Oso Ristorante @Altitude, The Plaza, Jakarta, attended by more than 200 of its loyal clients of travel agents, airlines, insurance, travel associations and VIP guests.

ABOUT

Following the approvals by the Minister of Telecommunications and the Minister of Finance on 29 December 1993 and 31 December 1993, respectively, regarding the joint venture with Abacus International, Garuda Indonesia established a Mega CRS Team under the chairmanship of Mr. Sunarjo, who was assisted by a secretary and six staff members. After the various systems for network, finance, and marketing as well as the legal aspects were firmly established, Abacus Indonesia began as a pilot project, initially collaborating with five major domestic travel agencies, namely Vaya Tour, Dwidaya, Anta Tour, Smailing Tour and Wita Tour. The project proved to be a success, and soon other travel agencies joined the network. On 1 March 1995, PT Abacus Distribution Systems Indonesia was officially incorporated, with offices at Kyoei Prince Building, 20th floor, Jl. Jend. Sudirman Kav. 3-4, Jakarta 10220. PT Abacus Distribution Systems Indonesia thus has the distinction of being the first Mega-CRS to legally operate in Indonesia. In line with the rapid growth in business volume, and especially those originating in East Java area, Abacus Indonesia decided to establish a branch office in Surabaya in 1997 to cater to the market in that city and its surroundings. Next, another branch office was established in Medan in 2001 to serve the market in Medan and other regions in Sumatera. As a National Marketing Company, Abacus Indonesia serves to strengthen the position of Abacus International in the Asia Pacific, through the provision of training, technical assistance, help desk services, and marketing services to serve Abacus clients, including information on the use of Abacus systems. Currently, ownership of Abacus Indonesia is held by Garuda Indonesia, with 95% shareholding, and Abacus International Pte Ltd. (AIPL) with 5% shareholding. The company maintains four offices in Jakarta, Medan, Surabaya and Denpasar, with the Jakarta office located at Jl. Mampang Prapatan Raya no.93, Jakarta Selatan.

OUR STAKEHOLDER

Sabre Holdings

Royal Brunei Airlines

Garuda Indonesia

Philipines Airlines

Dragonair

Cathay Pacific

Eva Air

China Airlines

All Nippon Airways

Singapore Airlines

Malaysia Airlines

Silk Air

MILESTONES May 1988 Abacus International Pte. Ltd. was established in Singapore

MAY 1988

June 1990 INFINI established a joint venture between All Nippon Airways & Abacus.

March 1995 PT Abacus Distribution Systems Indonesia was established.

October 1997 The first branch office of Abacus Indonesia was opened in

JUNE 1990

MAR 1995

OCT 1997

FEB 1990 Febuary 1990 Six founding members - Cathay Pacific, Airways, China Airlines, Malaysia Airlines, Philippine Airlines, Royal Brunei Airlines, and Singapore Airlines - signed a cooperation agreement as shareholders of Abacus.

JAN 1994 January 1994 Garuda Indonesia became the 19th partner of Abacus International.

1998 Abacus and Sabre Group signed the biggest global alliance that strengthened the leadership of Abacus as the biggest GDS in Asia Pacific. Abacus International launched the Club Abacus, the first CRS in Asia Pacific to start a Loyalty Program for customers. Abacus launched FAREX, a unique pricing system.

1999 Abacus International launched the first online tour reservations system for agencies.

2001 The second branch office of Abacus Indonesia was opened in Medan.

1999

2001

2000

2002

2000 INFINI was successfully migrated to Abacus/Sabre system.

2002 Abacus International increased its shareholding in Sabre Pacific to 49%.

2003 Abacus Indonesia moved its offices from Kyoei Prince Bldg., Jl. Sudirman, to Jl. Mampang Prapatan Raya No. 93.

2003

December 2015 Abacus Indonesia officially transform to Sabre Travel Network Indonesia with the Brand Launching Ceremony that was held in Gaia Oso Ristorante @ Altitude, The Plaza, Jakarta.

DEC 2015

2005 2015 Abacus was included in Singapore Top 500 Companies (Business Week). Abacus was certified as a People Developer Standard Company. The third branch office of Abacus Indonesia was opened in Denpasar.2005

Our Vision To be a biggest, reliable and companionship IT Solution provider in the business of Inventory and Distribution management especially in travel industry.

Our Mission To provide excellent solution in travel industry and become added value for our companies.

Electra ELECTRONIC TICKETING ANDRESERVATION ADVANCE

ELECTRA SYSTEM

AIRLINE MANAGEMENT SYSTEM (AMS)

DESCRIPTION

An integrated systems start from the process of reservation, inventory until check-in that are needed for daily airline operations. Electra AMS helps the people in the airline industry to maintain and monitor their business performance.

KEY FEATURES

• Multi payment for multi clients • System integration • Channel Distribution • Automatic Refund • Simplify Departure Control System • Online Booking for Travel Agencies (B2B) • Online Booking for direct consumer (B2C)

BENEFITS FOR PRODUCT OWNER

• Sales Monitoring to each type of client (B2C, Travel Agent, Corporate, Reseller) • Integrated system from the front office until the back office management • Dashboard Management for real time business • Promotion tools to Buyer/Travel Agent

BENEFITS FOR TRAVEL AGENT

• Ticket reservation via online • Show the available flight schedule and the booking status that are already been made. • Virtual account payment via ATM, Internet Banking and Teller • Can be access via mobile web

ELECTRA BOOKING ENGINE (EBE)

INSURANCE MANAGEMENT SYSTEM (IMS)

Electra Booking Engine (EBE) is an online reservation systems for travel agent that wants to runs a business in the industry of online travel agent.

Solution for insurance company to manage their product and to market their product via online with the existing distribution channel.

• Multi payment • Simplify Process • Check My Booking • Online Booking for Travel Agencies (B2B) • Online Booking for direct consumer (B2C) • Online Booking for Corporate (B2E)

• Online Top Up System (Reseller/Agent) • User Friendly • Online Booking for Travel Agencies (B2B)

• Sales Monitoring to each type of client (B2C, Travel Agent, Corporate, Reseller) • An integrated systems from the process of reservation , payment until the sales report. • Dashboard Management for real time business performance • Promotion tools to Buyer/Travel Agent

• Ticket reservation via online • Show the available flight schedule and the booking status that are already been made • Virtual account payment via ATM, Internet Banking and Teller • Can be access via mobile web

• Ticket reservation via online • A comprehensif sales report • Virtual account payment via ATM, Internet Banking and Teller • Can be access via mobile web

HOTEL MANAGEMENT SYSTEM (HMS)

DESCRIPTION

Provide an online hotel booking & ticketing engine for hotel group/chain, hosting product inventory and distribution, available for B2B business model for travel agent/sub agent to extend their excellentservice to customer, easily, quickly and efficient.

KEY FEATURES

• Multi payment • Graphical Room Chart View and Statistic • Front Office Fully Integrated with Reservations System feature • DnR (Do not Rent) Warning & Credit Limit • Banquet Management • Guest Profile History • Hotel Keycard Interface • Automatic Rate Breakdown • Easy Night Audit Process • Deposits Automatically Transferred • Hotel Keycard Interface • Automatic Rate Breakdown • Easy Night Audit Process • Deposits Automatically Transferred

BENEFITS FOR PRODUCT OWNER

BENEFITS FOR TRAVEL AGENT

• Ticket reservation via online • Virtual account payment via ATM, Internet Banking and Teller • Can be access via mobile web

LEISURE MANAGEMENT SYSTEM (LMS)

RAILWAY MANAGEMENT SYSTEM (RMS)

An integrated system for the company runs in leisure industry to manage their product and market their product via online with the existing channel.

Provide an online rail booking & ticketing engine for airport railway route, hosting product inventory and distribution, available for POS as own office sales o rkiosk as airport sales service facility, also B2B & B2C business model for travel agent/sub agent to extend their excellent service to customer, easily, quickly and efficient.

• Online Top Up System (Reseller/Agent) • Multi payment • Online Booking for Travel Agencies (B2B) • Online Booking for direct consumer (B2C)

• Multi payment for multi clients • System integration • Rate, promo, discount and Set Up • Wagon inventory management system • Online Booking for Travel Agencies (B2B) • Online Booking for direct consumer (B2C) • Online Top Up System (Reseller/Agent)

• Online Top Up System (Reseller/Agent) • Multi payment • Online Booking for Travel Agencies (B2B) • Online Booking for direct consumer (B2C)

• Ticket reservation via online • As a cross selling product to the customers • Virtual account payment via ATM, Internet Banking and Teller • Can be access via mobile web

• Ticket reservation via online • Show the available train schedule and the booking status that are already been made. • Virtual account payment via ATM, Internet Banking and Teller • Can be access via mobile web

solution & services

Indonesia Solution Based on a deep understanding of the market needs in Indonesia

Danny Limarga President Director PT. Shilla Tour “Sabre as it’s first known in Greek as ‘abax’ or ages before from Hebrew as ‘abaq’, is a counting device to solve arithmetical problems. It is now very suitable in Travel Industry as a very useful and user friendly device to support us, the Travel Agencies, in delivering our tasks, issuing tickets with precise fare calculation and minor errors. Satisfaction is also measured along with supporting help desk and continuous ideas breakthrough. Very outstanding is the most suitable word to compliment Sabre, and our salute to Sabre as the Leader of it’s kind in Travel Industry. Supported by the biggest distribution network in Asia, Sabre helps their business partners towards success”

Sabre TravelEyes is a comprehensive solution designed to automate the front-, mid-, and back office operations of smalland medium-size travel agencies. With this solution, all activities in reservation process, operations and administration, accounting reconsolation and management reporting become faster, easier, more accurate and more efficient.

Sabre e-SMART. The e-SMART (electronic Seat Management and Reservation Technology) system can be run through a Web browser and can be used with a multi-platform operating system. The e-SMART application system is designed as a very user-friendly system, being easily understood and having good application interface criteria for the convenience of its users. The application contains all the features and tools that you need to operate efficiently in managing and controlling the aviation business. The system uses MS SQL Server database platform and Web based application platform that are supported by any communication network with TCP/IP protocol.

BUSINESS PARTNERS’ TESTIMONY More testimony from customers of Sabre Indonesia throughout the years.

PRANOWO GUMULIA

ANTHONY AKILI

FUAD ZIMAH

President Director PT. Bayu Buana Travel Services

President & CEO PT. Smailing Tour & Travel

President Director PT. Zimah Tour

“Sabre is our success partner since 1996, this cooperation continuos to this day because the technology is up to date and ‘friendly’, while services are first class.”

“As client of Sabre for many years, I have always been impressed with the progress in our business relationship and the new business approach taken by Sabre. Not only are they fulfilling their responsibilities to us as their client by providing good products and services but, beyond that, they also treat us as a partner. This is a fantastic approach and it gives us the confidence to select Sabre PowerSuite as a solution to integrate the front, mid and back officefunctions at Smailing Tour. Sabre also helped us to become more efficient by introducing Sabre Ticketing Express. This automation tool has helped us manage Airlines Debit Memo and reduce costs per ticket issued.

“We have already seen how the operating system and excellent services provided by Abacus have helped us to reduce operational costs, and other advantages as well such as accurate and timely information, while its product quality has also been proven to be excellent”.

Electra Customer

Indonesia Solution Based on a deep understanding of the market needs in Indonesia

family & support

FAMILY & SUPPORT â&#x20AC;&#x153;Just like in a family, people in the Abacus team supports each other towards achieving objectivesâ&#x20AC;? A powerful tool is as valuable as the software that runs it. Sabre ensures that the interests of both are managed optimally through the Sabre network all across Asia in order to maximize customer satisfaction. As with other NMCs at Sabre International Network, Sabre Distribution System Indonesia (ADSI) is supported by professional human resources with adequate experiences in the travel and aviation industry. More importantly, ADSI is definitely familiar with local

market conditions. As a customer-oriented company, Sabre continues to nurture and develop its people to be the best human capital pool in the industry. With strong work ethos as well as professional experience and competence in their respective fields, each individual member of the Sabre team is dedicated to deliver customer satisfaction.

SABRE INTERNATIONAL PTE. LTD. 3 Tampines Central 1 Abacus Plaza, #08-01 Singapore 529540 Tel : +65 6426 0066 Fax : +65 6426 9919 Co. Reg, No. 199707985K Web : www. abacus.com.sg SABRE TRAVEL NETWORK INDONESIA Main Office Jl. Mampang Prapatan Raya No. 93, Jakarta Selatan 12790. Indonesia Operator : +6221 2753 5399 (Hunting) Helpdesk : +6221 2753 5388 (Hunting) Fax : +6221 2753 5346 Email : electra@sabretn. co.id www.electra-indonesia.com www.sabretn.co.id Call Center Abacus Indonesia Jakarta : +62 21 27 5353 88 Â· National : 08041 40 10 30