2015 North Shore Seniors Directory

2015 Seniors Directory Financial Assistance Information Services Personal Security Shopping Assistance Transportation Meal Programs Health and Support Services Housing and Accommodation Education and Recreation Volunteer Opportunities

A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE

Aging has never looked better.

You’ve never seen retirement communities quite like this. Introducing Independent Living+, providing exclusive programs and classes to stimulate body and mind, with nutritional expertise and consultative Wellness Nurses at every residence. Aging never looked and felt so good.

Visit parcliving.ca or call 1.855.578.7272 to book a complimentary tour.

parcliving.ca

Finally, Drug-free Chronic Pain Relief People who suffer from the debilitating effects of chronic pain understand how desperate the search for relief can be.

For some, drugs can provide relief but come with their own related problems and many people would prefer a drug-free alternative.

If you suffer from • Headaches • Pain in the neck • Back pain • Arthritis • Tendinitis • Fibromyalgia • Neuralgia • Burning nerve pain from • Shingles • Diabetes • medications

At QR Clinic, Dr. Bertrand uses safe, simple treatments to help relieve pain.

220-1940 Lonsdale Ave, North Vancouver 604.985.5381 • www.QRclinic.com

DR. HELENE BERTRAND M.D., C.M., CCFP

Ask me about a new cream trial program to help you live pain free!

Call Today for MSP covered consultation Open Monday-Thursday 9am-6pm

Introducing our Continuum of Care Always Best Care’s Continuum of Care provides the assurance of proper care to meet your needs. We’ll prepare individualized care plans tailored to meet those needs – unlike traditional home care companies who only provide a single service, regardless of what’s best for you. All our caregivers are thoroughly screened with background and reference checks, bonded and insured. And we can provide free escorted tours of assisted living communities near you. For your customized care plan, call Always Best Care today!

Non-medical in-home care

Escorted tours of assisted living communities

Free daily telephone reassurance calls

Always Best Care Senior Services ®

Dedicated to exceeding your expectations ... always

(778) 945-3010

Independently owned and operated franchise territories throughout Canada and The United States

www.abc-northshore.ca

Helping you to be a picture of

good health

10% off

for seniors 65 plus for caregivers working at seniors centers

We have friendly Certified Holistic Nutritionists on staff to help answer any of your health and wellness questions. Our goal is your good health.

Recommended for Seniors: Prairie Naturals Organic Whey Protein • 600gr •Diabetic-friendly •Non-GMO •Extra protein •20% calcium •Highly absorbable

Renew Life Fish Oil: Cerebrum Cereboost with DHA • 60gel •Proven to increase cognitive performance by 10% •Improve working memory capacity & attention •Enhance working memory

AlgaeCal Plus • 90cap •For strong bone growth •Calcium, magnesium and 11 other proven bone building minerals •Only complex proven to stop bone density loss

Purica Recovery Extra Strength • 360cap

Lorna Vanderhaeghe Collagen Plus

Natural Factors Ubiquinol QH Active CoQ10 • 120gel

•Improves healing •Potent pain relief •Helps to halt tissue damage •Regulates muscle spasm and inflammation

•Silicon supplement to help the formation of collagen needed for strong bones, nails, teeth & hair •Smooth, glowing skin

•Reduces risk of cardiovascular disease •Fights age-related fatigue •Improves mental sharpness •Replenishes vital ubiquinol depleted by statin drugs and beta blockers

Shop Online: www.svpplus.com Shop by Phone: 604.924.9242 FREE DELIVERY/SHIPPING IN CANADA 1748 Lonsdale Avenue, North Vancouver Store Hours: Mon - Sat 9 -7; Sun 10 - 6

PROUD MEMBERS OF THE NORTH SHORE SENIOR SERVICE PROVIDERS

Kathy SUFFEL

BA, LLB

778.989.5570

Carl PARKER

604.619.1281

ksuffel@sutton.com • www.kathysuffel.com

www.carl-parker.com • carlhparker@gmail.com

Making your decision to downsize easier . . . step by step.

Earning your trust and taking care of your referrals.

When you make the important decision to sell the home you love because your lifestyle is changing, I will help you every step of the way. Professional, persistent and thorough, I will ensure your move from one happy home to the next is simplified, much less stressful and done with ease and comfort.

Working alongside family and friends through each step of the downsizing process.

We are connected to senior specialists: Trades People, Stagers, Lawyers and Notaries.

Call me for a no-charge consultation.

CERTIFIED SENIORS REAL ESTATE SPECIALISTSÂŽ Why use a SRESÂŽ? Call us or visit: seniorsrealestate.com/why-use-sres

CERTIFIED ACCREDITED BUYERS REPRESENTATIVESÂŽ

2015 Seniors Directory A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE

NORTH SHORE COMMUNITY RESOURCES Seniors’ One Stop Program #201 - 935 Marine Drive Capilano Mall, North Vancouver B.C. V7P 1S3

604-983-3303 • www.nscr.bc.ca • nscr@nscr.bc.ca

Seniors Directory 2015 is produced by the North Shore News in partnership with North Shore Community Resources.

As a benefit, and as our way of connecting to the community, the North Shore News donates partial proceeds of each directory to North Shore Community Resources.

For information regarding the editorial listings, please contact NSCR 604-985-7138.

For information regarding advertising, contact the North Shore News at 604-980-0511.

Since 1992, Seniors’ One Stop Information has been a program of North Shore Community Resources Society (NSCR), a non-profit organization and registered charity, which helps seniors and their families access a wide range of public and private resources. Our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population. Volunteers are available to meet with you or talk over the telephone during office hours Monday to Friday, and all information is handled in a confidential and private manner.

We would like to thank the following organizations for their financial support which has made it possible for us to provide this important service:

Charros Foundation Royalty Home Care Royal Canadian Legion Branch 114 North Shore News Anonymous (4) All Donations over $20 receive an official receipt for income tax purposes.

For information on sponsorship, please contact NSCR at 604-985-7138

Over 70 different activities and services for local seniors Inspiring and enhancing the well-being of adults 55 plus

144 East 22nd Street North Vancouver 604-980-2474 www.silverharbourcentre.com Catch the Seniors Go Bus to local activities.

Call 778-230-1852 to request a ride.

• Fitness • Indoor Sports • Card & Table Games • Languages • Informative Workshops • Computers • Performing Arts • Visual Arts • Cultural Groups • Special Events • Bus Trips • Lunches • Legal Advice • Income Tax Clinic • Transportation • Volunteering NORTH SHORE 2015 SENIORS DIRECTORY 7

Table of Contents EMERGENCY NUMBERS

. . . . . . .10

(Police/Fire/Ambulance Call 911)

NON–EMERGENCY NUMBERS 10

2015 Seniors Directory

FINANCES . . . . . . . . . . . . . . . . . . . . . 11-13 Federal Benefits . . . . . . . . . . . . . . . . . . . . . 11 Provincial Benefits . . . . . . . . . . . . . . . . . . . 12 Property Taxes . . . . . . . . . . . . . . . . . . . . . . 13 Community Support . . . . . . . . . . . . . . . . . 13

HEALTH AND SUPPORT SERVICES . . . . . . . .14-24 Medical Clinics (North Vancouver). . . . . 14 Medical Clinics (West Vancouver) . . . . . 14 Provincial Health Services . . . . . . . . . . . . 14 Vancouver Coastal Health . . . . . . . . . . . . 16 Adult Day Centres . . . . . . . . . . . . . . . . . . . 17 Assisted Living . . . . . . . . . . . . . . . . . . . . . . 17 Residential Care Facilities . . . . . . . . . . . . 18 Community Health Centres . . . . . . . . . . . 18 Health and Support . . . . . . . . . . . . . . . . . . 21 Counselling and Support . . . . . . . . . . . . 23 Medical Equipment and Supplies . . . . . 24

Financial Assistance Information Services Personal Security Shopping Assistance Transportation Meal Programs Health and Support Services Housing and Accommodation Education and Recreation Volunteer Opportunities

A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE

ON THE COVER: Pat Mitchell has been volunteering with North Shore Community Resources since 1995 and has been with the Seniors’ One Stop program since 2001. Her appearance on the cover of the 2015 Seniors Directory is in recognition of the many hours she has dedicated to help other North Shore seniors. Thank you Pat!

Is This You Or Someone You Know?

“I have difficulty managing in my home on my own.”

“I need help while I recover.”

8 NORTH SHORE 2015 SENIORS DIRECTORY

“We’re all stressed

by Dad’s illness.”

Table of Contents cont.

HOUSING SERVICES

. . . . . . . 25-27

Housing For Seniors North Vancouver . . . . . . . . . . . 25 West Vancouver . . . . . . . . . . . . 25 Housing Programs and Services . . . . . . 26

INFORMATION SERVICES . .

28-29 North Shore, BC, and Federal Resources

MEAL PROGRAMS AND SHOPPING SERVICES . . . . . .

32-33 Hot Meals in the Community . . . . . . . . . 32 Meals at Home . . . . . . . . . . . . . . . . . . . . . 32 Shop by Phone . . . . . . . . . . . . . . . . . . . . 32 Shopping Discounts for Seniors . . . . . . 33 Shopping Programs . . . . . . . . . . . . . . . . 33

SOCIAL, EDUCATION & RECREATION PROGRAMS . . 38-40 Keep Well Programs . . . . . . . . . . . . . . . . 38 Library – Home Service . . . . . . . . . . . . . 39 Recreation Centres . . . . . . . . . . . . . . . . . 39 Seniors’ Centres/ Seniors’ Outreach . . . . . . . . . . . . . . . . . . 40

TRANSPORTATION

. . . . . . . . .41-42 Fare Reductions . . . . . . . . . . . . . . . . . . . . 42 Volunteer Drivers . . . . . . . . . . . . . . . . . . . 42

VOLUNTEER OPPORTUNITIES

. . . . . . . . . . . . . . 43

SERVICES INDEX . . . . . . . . . . . 44-46

PERSONAL SECURITY . . . . .

34-37 Consumer Protection . . . . . . . . . . . . . . . 34 Crime Prevention/ Community Policing . . . . . . . . . . . . . . . . 34 Elder Abuse Resources . . . . . . . . . . . . . 34 Legal Services . . . . . . . . . . . . . . . . . . . . . 35 Legal Aid . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Monitoring Services. . . . . . . . . . . . . . . . . 37 Telefriend and Visitor Programs . . . . . . 37

Table of Contents highlights the general categories of information in your 2015 Seniors Directory.

For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the index beginning on page 44.

Shylo Brings The Care To You.

We know life can be challenging. That’s why Shylo offers distinct Levels of Care in the home when people are challenged by age, mobility, surgery, or a chronic or terminal illness. Which care level suits your needs or the needs of someone you love? Companion Care, Home Support, Professional Care, or Palliative & Respite Care.

CALL TODAY FOR A FREE IN-HOME ASSESSMENT. NORTH SHORE:

604-985-6881

VANCOUVER:

604-736-6281

B U R N A B Y:

604-434-9681

Check us out online: www.ShyloNursing.ca www.VancouverSeniorHealth.BlogSpot.com

NORTH SHORE 2015 SENIORS DIRECTORY 9

EMERGENCY NUMBERS Police/Fire/Ambulance . . . . . . . . . . . . . . . . . . Call 911 Crime Stoppers. . . . . . . . . . . . . . . . . . 1-800-222-8477 Power Outage & Repair Line . . . . . 1-888-769-3766 (BC Hydro, 24 Hours) or *HYDRO (*49376) on your cell phone Fortis Gas/Natural Gas Leaks . . . . . 1-800-663-9911 Lions Gate Hospital . . . . . . . . . . . . . . . . 604-988-3131 Poison Control . . . . . . . . . . . . . . . . . . . 604-682-5050 (all areas, 24 hours) 24 Hour Women’s Support Line . . . . . . 604-987-3374 Seniors Distress Line . . . . . . . . . . . . . . . 604-872-1234 (Lower Mainland, 24 hours)

Suicide/Crisis Line . . . . . . . . . . . . . . . . .604-872-3311 (provides 24 hour telephone counselling for people experiencing emotional distress) Victim Services North Vancouver . . . . . . . . . . . . . . 604-969-7540 West Vancouver . . . . . . . . . . . . . . . . 604-925-7468 Water/Sewer Emergency North Vancouver District . . . . . . . .604-990-2450 (after hours) . . . . . . . . . . . . . . . . . . . . 604-990-3666 North Vancouver City . . . . . . . . . . . . 604-987-7155 (after hours) . . . . . . . . . . . . . . . . . . . . .604-988-2212 West Vancouver . . . . . . . . . . . . . . . . . 604-925-7101 (after hours) . . . . . . . . . . . . . . . . . . . . 604-925-7100

NON-EMERGENCY NUMBERS Abuse and Neglect Program . 604-904-6200 x4124 Ambulance/Non-Emergency . . . . . . 604-660-6897 1-800-665-7199 BC Vital Statistics. . . . . . . . . . . . . . . . .1-888-876-1633 or 604-660-2937 Canada Post Customer Service . . . 1-866-607-6301 Canada Revenue Agency. . . . . . . . . 1-800-959-8281 Fire/Non-Emergency NV City . . . . . . . . . . . . . . . . . . . . . . . . 604-980-5021 NV District . . . . . . . . . . . . . . . . . . . . . 604-980-7575 WV District . . . . . . . . . . . . . . . . . . . . . 604-925-7370 Fortis Gas/Non-Emergency . . . . . . 1-888-224-2710 Health Insurance BC (MSP & Pharmacare) . . . . . . . . . . . . . . . 604-683-7151 Municipal Halls NV City . . . . . . . . . . . . . . . . . . . . . . . . . 604-985-7761 NV District . . . . . . . . . . . . . . . . . . . . . . 604-990-2311 WV District . . . . . . . . . . . . . . . . . . . . . 604-925-7000 North Shore Home & Community Care Services . . . . . . . . . . .604-986-7111

• Accessible chartered bus service • Fun, custom outings • Birthdays and special events

North Vancouver MP’s and MLA’s Jane Thornthwaite

MLA for North Vancouver-Seymour . . . . . . 604-983-9852

Naomi Yamamoto

MLA for North Vancouver-Lonsdale . . . . . .

Ralph Sultan

MLA for West Vancouver-Capilano. . . . . . . 604-981-0050

Jordan Sturdy

MLA for West Vancouver-Sea to Sky . . . . . .

Andrew Saxton

MP for North Vancouver . . . . . . . . . . . . . . .

John Weston

MP for West Vancouver-Sunshine Coast-Sea to Sky Country . . . . . . . . . . . . . .

604-922-1153

604-775-6333

604-981-1790 Passport Canada . . . . . . . . . . . . . . . .1-800-567-6868 Police/Non-Emergency North Van . . . . . . . . . . . . . . . . . . . . . . . .604-985-1311 West Van . . . . . . . . . . . . . . . . . . . . . . . 604-925-7300 Service BC (Enquiry BC) . . . . . . . . . . 604-660-2421 Telephone. . . . . . . . . .411 / Cell Phone: 611 / TTY: 711 Telus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .604-310-2255 Shaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604-629-8888 TransLink Customer Info . . . . . . . . . . 604-953-3333 West Van Blue Bus Info . . . . . . . . . . . 604-985-7777

Need a lift?

Candy Dart Shuttle is a fun,1950s inspired passenger transportation service influenced by the love of music from the era. We deliver first-class service, punctual pick-ups and memorable melodies to active seniors on the North Shore.

778.772.5483 www.candydart.ca • info@candydart.ca

10 NORTH SHORE 2015 SENIORS DIRECTORY

604-981-0033

FINANCES FEDERAL BENEFITS Old Age Security (OAS) (taxable income) www.servicecanada.gc.ca 1-800-277-9914 To qualify you need to: • be 65 years of age or older • be a Canadian citizen or legal resident of Canada • have resided in Canada for at least 10 years after the age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility) Applications can be made 6 months before your 65th birthday. Forms are available by calling the above number, on the website, and at Service Canada, #100-221 West Esplanade, North Vancouver.

Guaranteed Income Supplement (GIS) (non taxable income) 1-800-277-9914 To qualify you need to: • be eligible to receive OAS • have little or no income You must apply for the GIS initially; benefits are normally renewed automatically after the first application if you do your taxes on time every year

Canada Pension Plan (taxable income)

1-800-277-9914

To qualify: • benefits depend on how much and for how long you contributed while working in Canada • is paid separately from OAS • can apply as early as age 60 or delay after age 65 • if the pensioner dies, spouse or common law partner may apply for survivor benefits

Allowance/Allowance for the Survivor (non taxable income) 1-800-277-9914

To qualify: • spouse or partner of a pensioner who receives OAS or a survivor from a legal marriage or common law relationship • aged 60 to 64 years • meet legal status and residency requirements • income is below a specified amount • apply by calling the above number

Family Caregiver Tax Credit www.cra.gc.ca 1-800-959-8281 If you are a taxpayer caring for a dependent over the age of 18 who lives in your home, has a low net income and is dependent on you due to a physical or mental impairment, you may qualify. If the dependent is your or your spouse’s parent or grandparent born in 1945 or earlier, they do not have to be infirm for you to qualify.

Compassionate Care Benefit www.servicecanada.gc.ca 1-800-206-7218 This is an Employment Insurance (EI) special benefit that will pay up to six weeks to claimants who provide care or support to a gravely ill family member who has a significant risk of death. The claimant must have sufficient hours of insurable employment to qualify.

Up to six weeks of leave may be taken, with job protection, to provide compassionate care to a family member.

Disability Tax Credit www.cra.gc.ca

1-800-959-8281

Available to people with a severe and prolonged mental or physical impairment. The disability credit is a non-refundable tax credit used to reduce income tax payable on your income tax and benefit return. This amount includes a supplement for persons under 18 years of age at the end of the year. All or part of this

NORTH SHORE 2015 SENIORS DIRECTORY 11

FINANCES cont. amount may be transferred to your spouse or commonlaw partner, or another supporting person. It can be claimed retroactively to when the disability started, to a limit of 10 years.

Employment Insurance Benefits www.servicecanada.gc.ca 1-800-206-7218 Seniors who are employed and wish to continue working after age 65 are eligible for the same Employment Insurance benefits as other workers in Canada. You must meet the eligibility criteria.

GST/HST Tax Credit www.cra.gc.ca

1-800-959-1953

To receive this benefit four times a year, an income tax return must be completed. Submit an income tax form even if you do not have to pay income tax.

Veterans Affairs Canada www.veterans.gc.ca

1-866-522-2122

Veterans Affairs Canada offers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP. Benefits may include: • war veterans allowance - based on war service, income, age, or health • disability pension • health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care • funeral and burial expenses If veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit.

PROVINCIAL BENEFITS Senior’s Supplement www.seniorsbc.ca/finances/security 1-866-866-0800 press 2 The Senior’s Supplement is a provincial top-up to the federal Old Age Security (OAS)/Guaranteed Income Supplement (GIS) payment. The Senior’s Supplement ensures a conditionally guaranteed minimum income level for residents of BC and is paid to low-income residents of BC who are 65 years of age and older and who are receiving OAS/GIS or federal Allowance (formerly Spouse’s Allowance). The maximum rate is $49.30 per single senior and $120.50 for senior couples.

Indigent Burial Services

604-660-1156

Funeral service costs may be paid for persons who die in BC if there are no other immediate sources of funds or assets.

ICBC Driver Discount www.icbc.com

604-661-2800

Seniors over 65 who drive for pleasure-use only may qualify for a 25% discount on their Basic Autoplan. If you have been approved for a fuel tax refund under the BC government Fuel Tax Refund program for Persons with Disabilities, then you may also qualify for a 25% discount on your Basic Autoplan, even if you don’t drive the vehicle you are insuring.

BC Sales Tax Credit www.rev.gov.bc.ca

1-800-959-8281

The Provincial government offers a sales tax credit of up to $75 per person for low income families or individuals residing in BC on December 31 of the year for which the income tax return is submitted. This refundable tax credit is claimed when filing your T-1 Income Tax return.

Seniors, we’re here to help My office is here to help you access provincial services like MSP, BC Housing, ICBC, or BC Hydro.

5 - 221 West Esplanade, North Van naomi.yamamoto.mla@leg.bc.ca

604-981-0033 12 NORTH SHORE 2015 SENIORS DIRECTORY

FINANCES cont.

Fuel Tax Rebate www.sbr.gov.bc.ca

1-877-388-4440

If you are an owner or lessee of a motor vehicle and are a person with a qualifying disability, you may be eligible for a refund of tax paid on fuel purchased for your vehicle. Registration is required (form FIN 119). After this has been accepted an application for refund will be sent to you (FIN 472).

Seniors Not Receiving Old Age Security 1-866-866-0800 North Shore Office: 1050 Churchill Crescent If you are 65 or over and not receiving the Old Age Security Pension or its supplement (GIS) (e.g. if you have not been in Canada for 10 years) you may be eligible for some limited assistance from the Ministry of Social Development. Eligibility is based on sponsorship status, income, assets and shelter costs. If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor. Also provides hardship assistance.

Shelter Aid for Elderly Renters (SAFER)

604-433-2218

Provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their homes. You will not be eligible if you live in subsidized housing, a housing co-op, or receive provincial Income Assistance. The amount depends on the amount of rent paid and your monthly income. To qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application and meet other eligibility criteria.

PROPERTY TAXES Property Tax Deferment www.sbr.gov.bc.ca

604-660-2421 or 1-800-663-7867

Property Tax Deferment is a low-interest loan program that assists qualifying homeowners in British Columbia to pay the annual property taxes on their principal residences. You may qualify if you are 55+, a widow/er or disabled. You must have and maintain 25% equity in your home. Applications are available on line or from you local municipal office.

City of North Vancouver North Vancouver District West Vancouver District

604-983-7316 604-990-2488 604-925-7032

COMMUNITY SUPPORT Canadian Cancer Society www.cancer.ca 1-888-939-3333 Vancouver Regional Office: 604-872-4400 Provides limited, short-term financial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency. Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confidential needs assessment.

Credit Counselling Society www.nomoredebts.org

604-527-8999

If you own your home, are 65 or older or have a disability, you are eligible for this grant, which is deducted from your property taxes. If the assessed value of the home is over a certain amount, the grant is lost regardless of age of the owner unless the owner is a low-income senior, a veteran or disabled.

Offers confidential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgmental and solutionfocused. Nominal sliding fee scale for debt repayment programs.

Educational workshops and presentations available on credit and debt management as well as budgeting.

BC Seniors Home Renovation Tax Credit www2.gov.bc.ca 1-800-959-8281

Income Tax Clinics 604-985-7138 North Shore Community Resources

Home Owner Grant www2.gov.bc.ca

1-888-355-2700

A refundable personal income tax credit that assists people aged 65+ with the cost of certain home renovations. The maximum credit is $1000 annually calculated as 10% of eligible expenditures. The credit is available to people who incur eligible expenses on or after April 1, 2014.

Trained volunteers prepare income tax returns for single people whose income does not exceed $30,000 per year or for couples whose income does not exceed $40,000 per year. Clinics operate during March and April and home visits can be arranged for shut-ins. Call above number for clinic locations.

NORTH SHORE 2015 SENIORS DIRECTORY 13

HEALTH AND SUPPORT SERVICES MEDICAL CLINICS (WALK-IN) Please call individual clinics for hours NORTH VANCOUVER Capilano Medical Clinic

604-988-3443

Capilano Mall, 935 Marine Drive

High Needs Clinic

604-984-3777

148 East 15th Street Hours: 9 am - 12 pm, Monday - Friday Provides health care services to vulnerable people who have medical, mental health, and/or socioeconomic challenges and no access to a regular family physician.

WEST VANCOUVER Caulfeild Village Medical Clinic 604-922-1544 #220 - 5317 Headland Drive

Ocean Walk Medical Clinic

604-925-1884

Park Royal Medical Clinic

604-922-7390

Park Royal Village Medical Centre

604-922-7372

1884 Marine Drive

560 Park Royal North

J2 - 925 Main Street, beside Pharmasave

PROVINCIAL HEALTH SERVICES

Lonsdale & 17th Medical Clinic 604-983-0054

HealthLink BC www.healthlinkbc.ca

Lonsdale & 19th Medical Clinic

604-987-3347

Lower Lonsdale Medical Centre

604-980-2128

Lynn Valley Medical & Travel Clinic

604-988-5389

A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide assistance with answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment. 8-1-1 has translation services available in over 130 languages.

1616 Lonsdale Avenue

#108 - 1940 Lonsdale Avenue

#230 - 150 West Esplanade

#102 - 1200 Lynn Valley Road

Mount Seymour Medical Clinic 604-904-7712 Mezzanine - 333 Seymour Boulevard (above Real Canadian Superstore)

North Vancouver Medical Clinic 115 West 16 Street

604-904-8804

Park & Tilford Medical Clinic 604-983-2442 #1005 - 333 Brooksbank

Pemberton & Marine Medical Clinic

604-986-0677

1256 Marine Drive

811

Medical Services Plan www.health.gov.bc.ca/msp 604-683-7151 Automated Service (24 hours per day, 7 days per week) Offers basic medical coverage to residents of British Columbia. New residents to the province are eligible for coverage after a waiting period of the remainder of the month of arrival plus two full months.

MSP pays all medically required services of physicians and surgeons (and dental surgery if performed in a hospital). Routine eye exams are a benefit for people under the age of 18 years and for those 65 years and older. MSP also includes psychiatrist (when referred by doctor) and surgical podiatry.

Live in the moments that matter™ Live-In Care •Personal Care •Complex Care Companionship •Hourly Care •Homemaking Providing the Finest Home Health Care Experience for 40 years.

14 NORTH SHORE 2015 SENIORS DIRECTORY

(604) 926-3344

classiclifecare.com

HEALTH AND SUPPORT SERVICES cont.

To be covered by MSP you must apply and pay monthly premiums. If your income is low, you are a Canadian citizen or landed immigrant and have lived in Canada for the last 12 months you may be eligible to receive Premium Assistance.

For people who receive Premium Assistance, MSP also pays the cost of a combined annual limit of 10 visits for chiropractic, massage therapy, naturopathy, physical therapy, acupuncture and nonsurgical podiatry when performed by a practitioner enrolled with MSP. (MSP pays $23 for each visit, patient is responsible for any charge over and above.)

Among the services not covered by MSP are dental services (other than dental surgery performed in a hospital), eyeglasses, hearing aids and other equipment, annual or other examinations where there is no medical requirement e.g. for driving a motor vehicle or life insurance purposes, or the services of counsellors or psychologists.

If you lose your Care Card, phone 1-800-663-7100 to report it stolen. Replacement cards can be applied for at any ICBC office; bring 2 pieces of ID.

PharmaCare 604-683-7151 www.health.gov.bc.ca/pharmacare BC PharmaCare Program helps British Columbians with the cost of eligible prescription drugs and designated medical supplies. The lower your income, the more assistance the government provides.

Register by calling 604-683-7151 or on-line at www.health.gov.bc.ca Under Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have paid your full deductible. After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment.

Your co-payments continue until the annual maximum based on your family’s income is reached. After that, PharmaCare pays the full amount of all eligible prescription costs.

The monthly deductible payment option allows you to spread the cost of the deductible over the full year. This option benefits families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs.

NORTH SHORE 2015 SENIORS DIRECTORY 15

HEALTH AND SUPPORT SERVICES cont.

VANCOUVER COASTAL HEALTH www.vch.ca

HOME AND COMMUNITY HEALTH SERVICES

Vancouver Coastal Health is responsible for planning, funding, coordinating and delivering health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea to Sky and Sunshine Coast, the North Shore, Vancouver and Richmond. Telephone listings for the various services and locations operated by VCH can be found in the blue pages of the Telephone Directory or accessing the website listed above. Some services have been listed below for your convenience.

A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources.

Services are provided in community health centres, patient’s homes, in the community and in residential facilities.

LIONS GATE HOSPITAL

Home Care is a supportive service that is designed to supplement, rather than replace, the efforts of individuals to care for themselves at home with assistance of family, friends and community. Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community. Home Care Services are subsidized services that are available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs. A referral to the home care program can be made by anyone and you are eligible for service if you are a non-sponsored Canadian citizen or permanent resident, have lived in British Columbia for the previous 3 months and are 19 years of age or older. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required. If you choose to hire a caregiver privately be sure to check references. Many of these individuals and agencies are skilled and caring.

However, it is a sensible precaution to look into the background of those who will have access to your home.

ACUTE CARE Lions Gate Hospital

604-988-3131

231 East 15th Street, North Vancouver

Discharge Planning Contact the head nurse on the particular ward

Emergency Department Social Worker

604-984-5799 604-984-5855

Support for patients and their families in dealing with illness.

Palliative Care Program

604-984-3743

Physical care and emotional support for terminally ill patients and their families.

Patient Information Rehabilitative Services

604-988-3131 604-984-5809

Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs.

Social Work

604-984-5810

Home Support Services

604-986-7111

Meet our team of dedicated Hearing Professionals.

North Vancouver 604.988.9900

102 - 125 E 13th St.

Deborah Maloon

Registered Audiologist West Vancouver

Dr. Amir Soltani

Registered Audiologist North Vancouver

Jessica Slater

Registered Audiologist North Vancouver

16 NORTH SHORE 2015 SENIORS DIRECTORY

West Vancouver 604.281.3691

114 - 2419 Bellevue Ave.

Mandy Fisch

Registered Audiologist West Vancouver

mainlandhearing.com

HEALTH AND SUPPORT SERVICES cont.

Adult Abuse & Neglect Program

604-904-6200

(Mon. to Fri. 9:00 am - 4:30 pm) This program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected. These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that affect their ability to make decisions about the abuse and neglect.

Referrals to this Program will be responded to in accordance with the Adult Guardianship Act. Referrals may come from professionals or community members. Referral sources are kept confidential.

ADULT DAY CENTRES North Vancouver

604-904-3550

Margaret Fulton Centre, 1601 Forbes Avenue

West Vancouver

604-904-6231

990 22nd Street Admission to Margaret Fulton and West Vancouver ADC is arranged by calling North Shore Home & Community Health Services at 604-986-7111.

This program operates 5 days a week at both sites and offers nursing supervision, health monitoring, personal care assistance, recreation and a nutritious lunch. A Community Bathing Program is available at Margaret Fulton Centre. Transportation is available to both sites.

you. There are four subsidized Assisted Living units on the North Shore: Cedar Gardens, Churchill House, and Lynn Valley House in North Vancouver and Kiwanis Manor in West Vancouver.

SUBSIDIZED ASSISTED LIVING FACILITIES Placement in subsidized assisted living facilities is coordinated through Vancouver Coastal Health. They can be reached at 604-986-7111.

Cedar Garden Assisted Living 604-904-6409 1250 Cedar Village Close, North Vancouver

Churchill House

Lynn Valley House

Includes rental accommodation, hospitality services, as well as personal care services to individuals in need.

If you are living alone, isolated, and need help with meals and personal care, this may be an option for

604-982-3725

(has both subsidized and private options) 1070 Lynn Valley Road, North Vancouver

Kiwanis Manor

604-913-9083

959 21st Street, West Vancouver

PRIVATE PAY ASSISTED LIVING FACILITIES Amica at West Vancouver 604-921-9181 659 Clyde Avenue, West Vancouver

Churchill House

604-904-1199

(has both subsidized and private options) 150 West 29th Street, North Vancouver

Hollyburn House

ASSISTED LIVING

604-904-1199

(has both subsidized and private options) 150 West 29th Street, North Vancouver

604-922-7616

2095 Marine Drive, West Vancouver

Lynn Valley House

604-982-3725

(has both subsidized and private options) 1070 Lynn Valley Road, North Vancouver

“KEEPING YOU IN

MOTION”

• Manual Therapy & Manipulation

• Hip & Knee Replacement Rehab

• IMS & Acupuncture

• Osteoarthritis & Osteoporosis

• Spinal Traction

• Post Fracture Rehab

• Kinesiology Supervised Exercise Programs

604-983-8514

#206 - 1200 Lynn Valley Road, North Vancouver www.lynnvalleyphysio.com NORTH SHORE 2015 SENIORS DIRECTORY 17

HEALTH AND SUPPORT SERVICES cont.

RESIDENTIAL CARE FACILITIES

West Vancouver Care Centre 604-925-1247

Residential care facilities are for those who have complex needs, require 24 hour nursing care and supervision, and are not able to remain safely in their own homes.

Admissions to subsidized care facilities are coordinated through Vancouver Coastal Health and are made on a priority basis. Clients typically agree to accept the first available, appropriate bed within 48 hours of it being made available. To contact Vancouver Coastal Health, please call 604-986-7111.

1675 27th Street

Subsidized Residential Care Facilities in North Vancouver: Cedarview Lodge 604-904-6400 1200 Cedar View Close

Evergreen House

604-988-3131

231 East 15th Street

Lynn Valley Care Centre

604-988-4184

(has both subsidized and private pay beds) 1070 Lynn Valley Road

North Shore Kiwanis Care Centre

604-924-8300

Subsidized Residential Care Facilities in West Vancouver: Capilano Care Centre 604-926-6856 525 Clyde Avenue, West Vancouver 725 Inglewood Avenue

2095 Marine Drive, West Vancouver

Lynn Valley Care Centre

604-988-4184

(has both subsidized and private pay beds) 1070 Lynn Valley Road, North Vancouver

Sunrise of Lynn Valley

604-904-1226

980 Lynn Valley Road, North Vancouver

COMMUNITY HEALTH CENTRES There are interdisciplinary community health teams to provide the public with primary health care services.

East Community Health Centre

604-904-6450

Central Community Health Centre

604-983-6700

Parkgate Community Centre, 2nd floor 3625 Banff Court, North Vancouver Serves the residents who live east of Lynn Creek.

2444 Burr Place

Inglewood Care Centre

Private Pay Residential Care Facilities Hollyburn House 604-922-7616

604-922-9394

5th floor, 132 West Esplanade, North Vancouver Serves the residents who live north and south of the Upper Levels Highway between the Capilano River and Lynn Creek.

West Community Health Centre

604-904-6200

2121 Marine Drive, West Vancouver Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island.

Helping Seniors Access Provincial Government Services I enjoy meeting with constituents to discuss issues of concern and help them access the many Provincial Government Services available, such as the Medical Services Plan (MSP), Bus Pass Program, BC Housing Registry and many others.

Visit www.seniorsbc.ca for more information for seniors in British Columbia.

Please contact me at my Constituency Office or attend one of my “Join Jane” events at Parkgate Community Centre and Lynn Valley Public Library. Watch for the times and dates of “Join Jane” published each month in the North Shore News and in my monthly e-mail newsletter.

Jane Thornthwaite MLA North Vancouver-Seymour

217-1233 Lynn Valley Road, North Vancouver Phone: 604-983-9852 • www.janethornthwaitemla.bc.ca

18 NORTH SHORE 2015 SENIORS DIRECTORY

HEALTH AND SUPPORT SERVICES cont.

Chronic Disease Education Centre

Home Care Services 604-984-5752

Provides diabetes education program, nutritional counselling and footcare program. Clients must be referred by their doctor. Located at the West Vancouver Community Health Centre.

Dietitian

604-983-6700

Nutritional assessment and counselling can be provided from the local health department. You may also talk to a Dietician at HealthLinkBC (call 8-1-1).

Geriatric Outreach Program

604-904-6200

Provides in-home specialized assessment and treatment of community-dwelling, frail adults aged 65+ who have multiple, complex problems that threaten their health and independence. Helps caregivers plan for the care of the older adult who needs assistance. Referrals can be made by a doctor or community health team member. The program serves seniors living on the North Shore from Lions Bay to Deep Cove.

604-986-7111

Services can be provided through Vancouver Coastal Health’s North Shore Home assessment process or purchased privately. See Home Support Services.

Health & Home Care Society of BC

604-327-9525

Family Respite Centre, 2711 East 49 Avenue, Vancouver Provides respite beds that can be accessed by North Shore residents.

Home Care Nursing

604-983-6700

This program provides assessment, direct nursing care, support and service co-ordination to clients in their homes. Focus is on client goals for health, client independence and autonomy.

Community Bathing Program 604-904-3550 The Community Bathing Program is available to eligible seniors and others with disabling chronic care problems. Services include a hydrosound tub and access to a bath once a week in a well-equipped, suitably private environment that is staffed all times by a bathing program assistant.

Your Carriage Awaits...

when you or your loved ones need a helping hand We provide a wide range of support services for seniors; families with children; people with mobility, visual and cognitive challenges; and people recovering after surgery.

“Through the door” accompaniment and assistance: Medical appointments Dialysis, eye & cancer clinics Airport, ferry and pleasure trips Social engagements and vacations Shopping, errands and more...

In-home support Walker-friendly and Wheelchair Accessible vehicles Alzheimer’s & Dementia support Veterans Affairs Canada approved

Call 604.767.4030

Proudly serving the North Shore and Burnaby email: marina@drivingmissdaisy.net • www.northshore.drivingmissdaisy.net

NORTH SHORE 2015 SENIORS DIRECTORY 19

HEALTH AND SUPPORT SERVICES cont.

Home Rehabilitation Services

604-986-7111

Physiotherapy and Occupational Therapy services are provided to homebound and/or those that require comprehensive Home Management Safety Assessment. Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specific medical equipment and supplies.

Call Seniors’ One Stop (604-983-3303) for private physiotherapists who make home visits.

Osteoarthritis Service Integration System (OASIS) www.oasis.vch.ca 604-904-6177

Immunization The local health department provides free flu clinics every fall for seniors and administers adult, nontravel immunization throughout the year. Call your Community Health Centre for information.

North Shore Hospice

604-904-6178

319 East 14 Street, North Vancouver Provides care for patients with a prognosis of three months or less and who are registered with the North Shore Palliative Program. The hospice has 15 single resident rooms. Also provides a palliative day program for non-residents. Referral needed by Physician or Community Health Nurse.

Older Adult Mental Health Team

604-904-6200

Provides mental health outreach, assessment and treatment by an interdisciplinary team to North Shore residents aged 70 and over who are experiencing complex mental illness, substance use, or abuse, neglect or self-neglect. Adults under 70 years of age with dementia will be considered on an individual basis. Services include: consultation, assessment, treatment, rehabilitation and education. Also provides treatment to clients with substance use and

PERSONAL CARE

HOME MAKING

COMPANION SERVICES

NURSING

FOOT CARE

PEDIATRIC CARE

LIVE-IN CARE

CAREGIVER RELIEF

group support groups through the STRIVE group, financial/legal competency assessments, as well as psychosocial rehabilitation through the North Shore Bright Spot group.

ACCOMPANIED VISITS

#241 - 2121 Marine Drive, West Vancouver The osteoarthritis service integration system is an assessment, education and referral program that helps people with osteoarthritis self-manage their condition and access support services at any stage of the disease. The interdisciplinary team is made up of physiotherapists, occupational therapists, nurse clinicians and dieticians who assess the client’s needs, develop an action plan and assist in accessing support services.

Respite Program

604-986-7111

Respite is available to caregivers of clients who are registered with the Home Care Services program.

Respite may be provided in the home or by the client attending an Adult Day Centre. Subsidized respite beds, located in community care facilities, are available for longer periods of time and are accessed through the case manager. In addition, Amica at West Vancouver, Hollyburn House, Lynn Valley Care Centre and Sunrise of Lynn Valley provide private respite beds that may be accessed by contacting the facility.

The Health & Home Care Society in Vancouver also has respite beds that can be accessed by North Shore residents: 604-327-9525.

We Care helps you balance your family commitments with confidence CALL NOW FOR CARE:

604.980.6350

W W W.W EC A R E .C A 20 NORTH SHORE 2015 SENIORS DIRECTORY

Helping you. Live your life.

TM

HEALTH AND SUPPORT SERVICES cont.

HEALTH AND SUPPORT Alano Club of the North Shore www.northshorealano.com 604-987-4141 176 East 2nd Street, North Vancouver Provides a safe, clean and alcohol free environment for recovery groups.

Alcohol and Drug Addiction Program “Stepping Stones” 604-904-6180 Stepping Stones is a holistic day program for addiction and substance abuse. It is also open to people who have a mental illness in addition to substance abuse.

resources and meetings for women seeking recovery from addiction.

Alzheimer Society of BC Resource Centre www.alzheimerbc.org 604-984-8348 (North Shore & Sunshine Coast) #212 - 1200 Lynn Valley Rd, North Vancouver Helps those concerned with or facing dementia build the knowledge, skills, and confidence to maintain quality of life. Resource Centres offer information, educational opportunities, support groups.

Arthritis Answers Line

604-875-5051

Alcohol and Drug Information and Referral Service 604-660-9382

Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.

Provides 24-hour information and referral to a variety of drug and alcohol counselling, detox, treatment, and support groups for individuals and family members.

Arthritis Society www.arthritis.ca

Avalon Women’s Centre

604-913-0477

#203 - 657 Marine Drive, West Vancouver Provides supportive drop in environment with

604-714-5550 1-800-321-1433

Provides information, education and social support for those with arthritis. Raises funds for research, advocacy, community based self management programs, and public forums.

SHOP

BY PHONE Whether you need a few ingredients for dinner or groceries for the week, have them delivered right to your door or pick up at the store.

TO ORDER CALL OR EMAIL

604.281.1141 or shopbyphonefsm@gmail.com

FREE DELIVERY ON ORDERS OVER $25

freshstmarket.com

Orders taken Monday and Wednesday from 9am - 11 am Deliveries on Tuesday or Thursday

NORTH SHORE 2015 SENIORS DIRECTORY 21

HEALTH AND SUPPORT SERVICES cont.

BC Ambulance Service www.bcas.ca (non-emergency number)

My Parkgate Break 604-872-5151

The cost of transporting a BC resident, (covered by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, MSP recipients will be billed a user fee of $80. Those receiving MSP Premium Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged.

BC Balance and Dizziness Disorders Society www.balanceanddizziness.org 604-878-8383 Provides information and support for persons with balance, dizziness and all vestibular disorders. The Society sponsors talks by professionals, compiles lists of support and information resources and holds 5 meetings per year in Vancouver.

Canadian National Institute for the Blind (CNIB) www.cnib.ca

604-431-2121

Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments.

Call CNIB Intake Services for information.

Eye Deal

604-922-7013

Support Group for people with low vision.

The program consists of guest speakers and sharing of information. Meets 3rd Monday of each month from 10:00 - 11:30 am at the West Vancouver Seniors Activity Centre. $2.25 drop in fee.

A pharmacy that recalls the days when customers knew their pharmacist by name.

Filling modern prescriptions with old fashioned service.

1531 Lonsdale Ave., North Vancouver, BC Phone: 604.985.1901 • Fax: 604.985.1907

604-983-6359

Provides recreational, social, and mild fitness programs to persons with dementia. Takes place on Tuesday and Thursday at Parkgate Community Centre. Fee based.

North Shore Disability Resource Centre www.nsdrc.org 604-985-5371 Provides residential services, community support, information and advocacy to individuals with disabilities and their families, including assistance with CPPD and PWD applications and reconsiderations.

North Shore Schizophrenia Society www.northshoreschizophrenia.org 604-926-0856 The support centre offers information on all major mental illnesses as well as personal support to family members.

North Shore Stroke Recovery Centre www.nssrc.org 778-340-5803 The Centre provides post-hospital peer-based support and continued recovery for stroke survivors and caregivers living in the community. Wellness and independence are the primary goals of this program.

Osteoporosis Society of Canada www.osteoporosis.ca 1-800-463-6842 Supports people who have, or are at risk for osteoporosis. Works to educate, empower and support individuals and communities in the riskreduction and treatment of osteoporosis.

Parkinson Society, British Columbia www.parkinson.bc.ca 604-662-3240 Provides education, events, and groups which provide social time to exchange experiences and ideas for patients, family and friends. Monthly meetings are held

A personalized approach to your health

22 NORTH SHORE 2015 SENIORS DIRECTORY

HEALTH AND SUPPORT SERVICES cont. on the 2nd Wednesday of each month from 1:30 pm 3:00 pm at Highlands United Church, 3255 Edgemont Blvd., North Vancouver. A Caregivers group is held on the 4th Tuesday of every month at 10:30 am, at Amica, 659 Clyde Avenue, in West Vancouver.

COUNSELLING & SUPPORT Canadian Hard of Hearing Association – North Shore Branch www.chha-nsb.com 604-926-5222 Provides support and information for the public through presentations and social programs.

Association works closely with other community groups to promote the installation of appropriate equipment in public places. Regular meetings on the North Shore, “Sound Advice” workshop and educational presentations.

Cancer Connection (Canadian Cancer Society) www.cancer.ca 1-888-939-3333 Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer.

Caregiver Support Program 604-982-3320 For those who provide emotional or practical support to an adult friend or family member. Learn how to access health care and community services, take the time to care for yourself, and increase your confidence in your caregiving skills. Join us in an atmosphere where it is okay to discuss the challenges and positive experiences of caregiving.

Clinical Counsellors www.bc-counsellors.org 1-800-909-6303 The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.

Family Services of the North Shore www.familyservices.bc.ca 604-988-5281 Clinical Counselling Services available to children, youth, adults – including seniors, couples and families who wish to make positive changes in their lives. Fees charged on a sliding scale.

Grief Recovery (North Shore) www.lmgr.ca 604-696-1060 Program of education and group discussion offered over a six week time period. On-going support group may follow the initial program depending on the need of the participants. Evening meetings are offered at various times throughout the year. There is a registration fee, however if there is financial need, subsidies are available.

Living Systems Counselling www.livingsystems.ca 604-926-5496 Offers Bowen Family Systems Therapy to couples and families experiencing difficulty adjusting to some aspect of life. Fees charged on a sliding scale.

L.I.N.K.S.

604-925-7289

Matches older isolated adults with volunteers who assist with transportation and recreational options, the registration process, and the initial stages of participation until they gain confidence to “Live Independently and Keep Social.”

North Shore Palliative and Supportive Care Program 604-988-3131 ext. 4701 Provides free counselling to patients and family members or care givers connected to the North Shore Palliative and Supportive Care Program of Lions Gate Hospital, which also includes the North Shore Hospice and Day program. Family members can also receive bereavement services following the loss of their loved one.

Avita Health & Massage is a team of top medical practitioners offering the following services:

A AV I TA

Physiotherapy • Registered Massage Therapy Chiropractic • Acupuncture • Counselling Dietitian Counselling

Health & Massage Therapy

KEY THINGS YOU SHOULD KNOW ABOUT US: • One-on-one physiotherapy • Modern chiropractic care including ART, rocktaping • Direct billing for many extended health plans • Convenient extended hours • 23 Registered Massage Therapists

Award Winning Health Care

Healthy for

Life

Book your appointment today and get healthy for life.

604 980 4491

www.avitahealth.ca

#407 - 1200 Lonsdale Ave, North Vancouver

NORTH SHORE 2015 SENIORS DIRECTORY 23

HEALTH AND SUPPORT SERVICES cont.

Self-Management Programs www.selfmanagementbc.ca 604-940-1273 Toll Free: 1-866-902-3767

Capilano Community Services Society– Red Cross Health Equipment Loan Service www.capservices.ca 604-988-7115

Free 6 week programs that provide practical suggestions to help overcome everyday obstacles to people with chronic health conditions by providing tools, tips and strategies to help you get more out of life. Program also provided on-line. Programs are also available that address Chronic Conditions, Chronic Pain, Diabetes and Arthritis/Fibromyalgia, and “Active Choices,” a personal telephone support program to encourage regular physical activity.

Lends medical equipment, wheelchairs etc. for up to three months by donation. Depends on availability.

Must have referral from a health care professional stating type and/or size of equipment needed.

Seniors Peer Support

604-982-8333

Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc.

Confidential emotional support is free of charge.

Languages spoken include English and Farsi, with access to Spanish and German. Regional member of Seniors Peer Counselling BC.

MEDICAL EQUIPMENT AND SUPPLIES Adaptive Clothing

604-983-3303

For a list of adaptive clothing suppliers call Seniors’ One Stop Information Line at the number above.

Aids to Independent Living A Canadian Red Cross Society Program www.redcross.ca 604-709-6600 Provides free loans of equipment including hospital beds and lifts. A financial eligibility test considers both monthly income and savings. An application is needed from your community health occupational therapist or a physiotherapist.

Telus Relay Service Assistance

1-800-855-0511

The Telus Relay Service provides specially trained operators to relay conversations by teletypewriter (TTY), Voice Carry Over (VCO) or Hearing Carry Over (HCO). Telus Relay Service offers free local calling.

Registered special needs customers have access to significant long distance savings.

Voice to TTY TTY to Voice TTY to TTY

1-800-855-0511 711 1-800-855-1155

Western Institute for the Deaf and Hard of Hearing www.widhh.ca

604-736-7391

Communication Aids Department and Showroom provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and TTYs. Offers “Lend-An-Ear” Loaner Hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals.

Also offers a full service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes. Employment counselling services also available.

North Shore Seniors Service Providers is a collective of serious, professional, trusted and reliable businesses and service organizations.

For more information and how we make a positive contribution to the lives of seniors in our community please visit our website to learn more.

www.seniorserviceproviders.ca 24 NORTH SHORE 2015 SENIORS DIRECTORY

Senior Service Providers North Shore

HOUSING SERVICES HOUSING FOR SENIORS

Kiwanis St. Andrews

The following is a listing of housing for seniors on the North Shore which rent for less than market value. BC Housing units rent for 30% of household income; other housing providers have their own criteria for setting rental rates. Separate applications need to be made to each housing provider.

Housing placements are based on a variety of criteria so it is difficult to predict how long an applicant will wait. Different housing providers have different criteria.

Some complexes accept those aged 55 on a fixed income, low income or disability pension. Others will only accept persons aged 65 and over.

Call Seniors’ One Stop Information Line at 604-983-3303 for a brochure.

For information on assisted living or residential care, please see pages 17-18.

NORTH VANCOUVER Anavets Capilano House Chelsea North

2555 Whitely Court

604-929-9499

800 Apex Avenue

Manor House

604-451-6670

(BC Housing Application for subsidy) 145 West 5th Street

Mount Seaview

604-433-2218

**

(BC Housing Application) 885 West 16th Street

Quay View Housing

604-984-9321

Saint Andrews Place

Silver Lynn Apartments

604-433-2218 604-904-4400

1335 East 27th Street

Twin Towers

604-433-2218

**

(BC Housing application) 172 East 2nd Street

604-433-2218 604-984-9166

1215 St. Georges Avenue

Kiwanis Lynn Manor

Lions Plaza

604-433-2218

(BC Housing Application) 202 West 1st Street

Kiwanis Carneby Place

604-929-9499

4290 Naughton Avenue

(BC Housing application) 95 St. Andrews Avenue

604-433-2218

Grant McNeil Place

Lions Manor (Deep Cove)

**

(BC Housing Application) 123 West 15th Street **

604-984-9166

170 West 2nd Street

604-874-8105

(BC Housing application) 1551 Bridgman Avenue **

Kiwanis Towers

150 West 2nd Street

245 East 3rd Street **

604-984-9166

1480 St. Andrews Avenue

604-984-9166

WEST VANCOUVER Capilano Tower

604-922-5220

(BC Housing application) 1475 Esquimalt Avenue

Kiwanis Court

604-926-0102

2151 Gordon Avenue

Moving? Trusted Professionals since 1961

Moving the Greater Vancouver community for over 50 years.

CALL FOR A FREE ESTIMATE Three-time Winner N.V. Chamber of Commerce Business Excellence Award

www.edgemontmoving.com

604.984.9101

SINCE 1973

LICENSED • BONDED • INSURED 1550 Bay Street, North Vancouver

NORTH SHORE 2015 SENIORS DIRECTORY 25

HEALTH AND HOUSING SERVICES SUPPORT cont. SERVICES cont.

Kiwanis Manor

604-926-0102

959 21st Street

Kiwanis Seniors Housing

604-926-0102

2195 Haywood Avenue

Klahanee Park

**

604-433-2218

(BC Housing application) 380 Klahanie Court

Libby Lodge

**

604-433-2218

(BC Housing application) 6645 Nelson Avenue

Sunnyside Manor

**

604-433-2218

(BC Housing application) 1495 Esquimalt Avenue **

a single application can be used for any/all of these residences.

HOUSING PROGRAMS AND SERVICES Assisted Living – See page 17.

Better at Home Program

604-985-7138

Home Adaptations for Independence Program (HAFI) www.bchousing.org 604-646-7055 Financial assistance to help low income seniors and people with disabilities modify their home environment to enable them to continue to live independently. Adaptations include items such as handrails, ramps, walk-in showers, bathtub grab bars and seats. Assistance up to $20,000 in the form of a grant or forgivable loan is available for home owners and landlords/tenants who meet the eligibility requirements.

Residential Tenancy Branch www.rto.gov.bc.ca 604-660-1020 A provincial government agency that provides information to landlords and tenants about their rights and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.

Senior Citizen’s Repair Service 604-529-1100 between 1:00 – 4:00 pm: 604-438-6990

Provides seniors with basic, non-medical services such as housekeeping, yard work, assisted grocery shopping, and transportation. Fees are based on income.

Provides low cost, minor house repairs and maintenance to seniors and people with a disability living on fixed incomes in their own homes.

Hours: Monday to Friday 9:00 am to noon.

Cooperative Housing Federation of BC www.chf.bc.ca 604-879-5111

Seniors at Housing Risk Outreach Program

Members own the cooperative housing development collectively and pay a monthly housing charge for units from the cooperative. An initial share must be purchased. For a list of cooperative developments call the above number or Seniors’ One Stop Information Line at 604-983-3303.

Provides assistance in finding housing for seniors who are homeless or at imminent risk of homelessness.

604-723-9404

Want to learn more about computers, the Internet, social media, e-readers or ebooks?

Attend a free workshop at your library!

www.nvdpl.ca

26 NORTH SHORE 2015 SENIORS DIRECTORY

Lynn Valley Library 1277 Lynn Valley Road 604-984-0286

Capilano Library Parkgate Library 3045 Highland Blvd. 3675 Banff Crt. 604-987-4471 604-929-3727

HEALTH AND HOUSING SERVICES SUPPORT cont. SERVICES cont.

Seniors Services Society 604-520-6621 www.seniorsservicessociety.ca Provides information on housing options for seniors in the Lower Mainland and outreach support to those seniors who are homeless or at risk of homelessness across the Lower Mainland.

Shelter Aid for Elderly Renters (SAFER) www.bchousing.org 604-433-2218 The SAFER program helps make rents affordable for BC seniors with low or moderate incomes.

SAFER provides direct financial assistance to eligible residents of BC aged 60 or over who pay rent for their homes. You must have lived in BC for the full 12 months immediately preceding your application.

The amount of subsidy you receive depends on the amount of your rent and on your monthly income.

Seniors’ Supportive Housing Supportive housing is independent housing with a combination of onsite supports available to residents, including: a private living space, monitoring or emergency response, at least one meal per day, housekeeping, and recreational activities.

A limited amount of support is provided by Vancouver Coastal Health to residents of Anavets, Sunnyside, and Twin Towers where a coordinator facilitates programs such as meals, exercise, mental fitness, podiatry, nursing clinics, support, and information. For a list of private supportive living residences, please contact the Seniors One Stop program at 604-983-3303.

Smoke Alarm Program District of North Vancouver: 604-980-7575 City of North Vancouver: 604-980-5021 West Vancouver: 604-925-7370 North Vancouver Programs assess, provide and install smoke alarms and batteries and assess home fire safety for seniors and people with disabilities who own their own homes (renters should talk to their landlords).

Tenant Information Line (TRAC) www.tenants.bc.ca 604-255-0546 Non-profit which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings.

NORTH SHORE 2015 SENIORS DIRECTORY 27

INFORMATION HEALTH AND SERVICES SUPPORT SERVICES cont.

BC211 www.bc211.ca

211

Provides multilingual, 24 hour/7 days a week information about community, social and government services in BC, as well as access to the Red Book Online (a searchable database).

BC Centre for Elder Advocacy & Support (BCCEAS) www.bcceas.ca 604-437-1940 #370 - 1199 Pender Street, Vancouver Seniors Advocacy and Information Line provides support, information and referrals to callers.

Legal Advocacy Program

Offers advocacy and representation to older adults age 55+ on Tenancy, Debt, Pensions and Appeals, Assisted Living/Long Term Care, Discrimination, Abuse/Neglect, Financial Exploitation, Consumer Complaints, and Guardianship/Capacity.

Victim Services Program

Helps victims of abuse or a crime to access the justice system in addition to providing practical and

O

emotional support. Assistance can be provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else.

Serves people 50+. Also takes 3rd party (witness) statements.

Seniors Reaching out to Seniors Program

Offers free workshops on financial literacy and elder abuse.

BC Health & Seniors Information Line

1-800-465-4911

Access health and non-health related information on federal and provincial government programs for residents and seniors in B.C.

BC HealthGuide Handbook www.healthlinkbc.ca The BC HealthGuide Handbook answers your questions about common health concerns and includes information on prevention, home treatment, emergencies, when to call a health professional and healthy lifestyle choices.

Hello FROM SQUAMISH, BC

AFFORDABLE SENIORS LIVING INDEPENDENT AND ASSISTED LIVING

A 45 minute drive from the North Shore on the scenic Sea-to-Sky is Shannon Falls Retirement Residence; a beautiful and affordable choice for senior’s living. Our building offers the perfect blend of spacious suites with spectacular views, all inclusive services and 24/7 staff allowing seniors to enjoy a lifestyle of supportive amenities, activities & companionship. Centrally located close to shopping and services, including the Squamish General Hospital and local Seniors Center, our wonderful community has it all!

Call today! Inquire about our Trial Stays and come for a visit to Shannon Falls.

We know you’ll love our residence and friendly seniors community!

Call Lisa today for a complimentary Lunch and Tour or reserve a Trial Stay.

604-848-2000 38225 3rd Avenue, Squamish 28 NORTH SHORE 2015 SENIORS DIRECTORY

www.shannonfalls.ca

HEALTH AND SUPPORT INFORMATION SERVICESSERVICES cont. cont.

“Do Not Call List” for Telemarketers

1-866-580-3625

To add your phone number to the “Do Not Call List” for telemarketers, you must call from the phone number you want to register. Call 1-866-580-DNCL (1-866580-3625). You’ll hear a message confirming that your phone number has been added to the national DNCL.

HealthLink BC www.healthlinkbc.ca

811

Call to talk to a registered nurse, pharmacist or dietitian for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room. The service is available for those who are deaf or hearing impaired at 711, and multilingual translation also available.

Information North Shore www.nscr.bc.ca

604-985-7138

#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Provides drop-in and telephone information and referral to community services on the North Shore and the Lower Mainland. Publishes the Green Book, a directory of North Shore agencies, organizations and services. A wide variety of free brochures are available. Also offers tax return preparation service for low income residents.

Lionsview Seniors Planning Society www.lionsviewseniorsplanning.com 604-985-3852 Acts as a strong voice for seniors on the North Shore through research, planning and education. Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that affect their quality of life on the North Shore. Lionsview hosts the Services to Seniors Coalition and the Seniors Planning Table for the North Shore.

North Shore Women’s Centre www.northshorewomen.ca 604-984-6009 131 East 2nd Street, North Vancouver Provides confidential, free information and referrals to a variety of services. Has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and offers support groups and workshops throughout the year.

Seniors’ One Stop Information Line www.nscr.bc.ca 604-983-3303 Provides information about and referral to North Shore services such as health, transportation, housing, financial, legal, recreation, education and volunteer opportunities. Assists with basic forms for pensions, housing, SAFER etc. Hours: Monday to Friday 9:00 am to 4:30 pm. Volunteers are in the office for two to four hours each day, and will return voicemails within 24 hours if not available.

Service BC Hearing Impaired (TTY): www.servicebc.gov.bc.ca

604-660-2421 604-775-0303

Can assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance and within BC, the operator will put you through free of charge.

Hours: Monday to Friday, 7:30 am to 5:00 pm

Service Canada 1-800-622-6232 Hearing Impaired (TTY): 1-800-926-9105 www.servicecanada.gc.ca Callers can inquire about pension benefits, how to apply for the HST/GST credit or a social insurance number, get information about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services.

ATTENTION SENIORS-SAVE YOUR BACK! Convert to EASY ACCESS ROLL-OUT SHELVES in your KITCHEN and BATHROOM

Our affordable, impact resistant roll-out shelves provide you with easy access to stored items in your EXISTING kitchen, pantry and bathroom cabinets.

NO NEED TO GET ON YOUR KNEES TO REMOVE OBJECTS STUCK AT THE BACK CALL TODAY FOR A FREE IN-HOME CONSULTATION | 604-880-6684 QUALITY BUILT SINCE 1984

The Original Closet Warehouse

Closet Organizers • Storage Solutions • www.closetwarehouse.ca NORTH SHORE 2015 SENIORS DIRECTORY 29

Senior Service Providers North Shore

www.CanadaHomeElevator.com www.diamondgeriatrics.com www.naturalhealthnliving.com

604-971-3882

604-874-7764

778-232-3388

Senior Service Providers North Shore

www.soothinghandsshiatsu.com

604-928-9268

www.kathysuffel.com

778-989-5570

www.daughterforaday.ca

778-990-8315

www.handygranddaughter.ca

604-839-6084

www.nextphasemoves.com www.nursenextdoor.com

604-209-4241

www.hearathome.com

778-340-1101

604-961-5533

www.homecarewest.com

604-924-5455

Senior Service Pr Providers North Shore

www.careage.ca

604-998-8879

sunriseseniorliving.com www.mckenziefuneralservices.com

604-904-1226

604-926-5121

Senior Service Providers North Shore

www.lifeline.ca

www.silverharbourcentre.com

www.evergreenlaw.ca

604-980-2474

604-998-3387

1-800-387-8120

www.chartwell.com

www.tweakdesign.ca

www.seaglasswealth.com

778-382-0099

604-760-9772

www.shearsmobilestylist.com www.reveraliving.com/hollyburn

604-377-0057

604-922-7616

604-358-3123

www.carl-parker.com

604-619-1281

MEAL PROGRAMS & SHOPPING Food Hub – North Shore 604-987-8138 (NS Neighbourhood House) 225 East 2nd Street, North Vancouver Provides emergency food aid Wednesdays from 11:30 am to 1:00 pm (except Wednesdays when income assistance cheques are issued). Free soup served at 10:30 am on these days. Proof of residency and low income required.

Harvest Project www.harvestproject.org

604-983-9488

1073 Roosevelt Crescent, North Vancouver Provides food, clothing and client care services for those at risk of homelessness. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.

Vancouver Coastal Health Nutrition Counselling

604-984-5752 press 3

Nutritional assessment and counselling can be provided by the local health department. Another source of information is HealthLinkBC at 8-1-1.

HOT MEALS IN THE COMMUNITY Congregate Meal Program “Diners’ Club”

604-904-6483

A three course hot meal is offered at a number of North Vancouver locations on various days of the week at 5:00 pm for only $6.00. A lunch ($4.00) is also served on Wednesdays at 12 noon at Molly Nye House, 940 Lynn Valley Road.

John Braithwaite Community Centre www.jbcc.ca 604-982-8300

St. Andrews United Church 604-985-0408 1044 St. Georges Avenue, North Vancouver Free community lunch Thursdays at noon. St. Andrews also has a free community dinner on the Friday (6:00 pm) prior to the distribution of Social Service cheques.

Silver Harbour Seniors’ Activity Centre www.silverharbourcentre.com 604-980-2474 144 East 22nd Street, North Vancouver Full course, hot meal available Mon. to Fri. 11:45 am to 1:00 pm. Soup/sandwiches: 11:30 am - 1:00 pm. Light refreshments available Mon. to Fri. 9:30 am to 2:30 pm. Takeout available.

West Vancouver Seniors’ Activity Centre

604-925-7280

695 21st Street, West Vancouver Cafeteria open: Mon, Wed, Fri: 9:00 am - 3:30 pm; Tues and Thurs: from 9:00 am - 7:00 pm (hot food served from 11:30 am – 1:30 pm and 5:00 – 7:00 pm).

Hot lunches everyday: 11:30 am to 1:30 pm Sat/Sun: 10:00 am - 2:00 pm

MEALS AT HOME Meals on Wheels

604-922-3414

A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves.

Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1:00 pm.

Office Hours: Mon., Wed., Fri., 8:30 am to 1:00 pm.

145 West 1st Street, North Vancouver Soup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am - 1:00 pm. Cost is $6.30.

Salvation Army: Frozen Meals www.northshoresalvationarmy.com 604-988-7225

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575

105 West 12th Street, North Vancouver Open Monday to Friday from 9:00 am to 5:00 pm.

The cost is $1.00 Soup, $3.50 Casserole, $4.00 Full Meal. Call ahead to order or drop in. Delivery available.

Call Seniors’ One Stop at 604-983-3303 for a list of private companies that deliver.

275 21st Street, West Vancouver Tuesday Bridge and Luncheon at 12:00 noon and Wednesday Activities and Luncheon at 12:00 noon.

Parkgate Community Centre www.myparkgate.com 604-983-6350 3625 Banff Court, North Vancouver Soup & sandwich Mon. & Wed. 11:30 am -12:30 pm.

Cost is $7.00/$6.00 for Seniors Centre card holders.

Diner’s Club meals on Tuesday 5:00 - 6:00 pm: $6.00.

Call 604-904-6483 the day before to reserve. Parkgate bus service can also pick up clients free of charge.

32 NORTH SHORE 2015 SENIORS DIRECTORY

SHOP BY PHONE NORTH VANCOUVER DELIVERIES Loblaws City Market

604-984-2226

1650 Lonsdale Ave., North Vancouver No delivery charge for seniors 65+ and persons with disabilities. Orders must be placed before 3:00 pm for same day delivery.

MEAL PROGRAMS & SHOPPING cont.

Marketplace IGA

604-985-4431

150 West Esplanade, North Vancouver Orders under $25: delivery charge of $10; Orders over $25 are free. Orders taken: Wednesdays 8:00 to 10:00 am. Same day delivery.

Queensdale Market

604-987-6644

3030 Lonsdale Avenue, North Vancouver Minimum order: $25 Orders taken: Tuesdays and Wednesdays 9:00 am to noon. Same day delivery.

Shopping 4 Neighbours

604-990-9026

Volunteer will call clients to take orders. Registration required. Shopping done at the Queensdale Market, 3030 Lonsdale Avenue, North Vancouver. Orders taken Tuesday for delivery on Wednesday.

Thrifty Foods Sendial Program www.thriftyfoods.com 1-800-667-8280 845 Marine Drive, North Vancouver To register call the above number or visit www.thriftyfoods.com

WEST VANCOUVER DELIVERIES Marketplace IGA

604-913-3056

Minimum $35 order for free delivery. Orders taken: Monday & Wednesday 8:30 to 11:00 am. Next day delivery.

Dairyland Foods www.morethanmilk.ca

shopping at IGA. Tuesday, 1:00 to 2:30 pm.

Monday: mall shop & walk 1:00 - 2:30 pm Wednesday: mall 10:30 am - 12:30 pm • A shuttle service between Woodcroft, the Plaza, Lions Manor, Klahannee Park, Park Royal Towers and Park Royal Shopping Centre is offered Fridays 9:45 am - noon.

HandyDART

604-575-6600

Those registered with HandyDART may call and make a booking for a trip to a grocery store. Clients must arrange for the store to deliver groceries.

(HandyDART allows two bags per person).

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 One-to-one volunteers may accompany seniors for light shopping.

Parkgate Community Centre Seymour Access Bus 604-983-6350 Free service for frail and/or isolated seniors living east of the Seymour River. A fully accessible bus picks up and drops off door to door. Available every 2nd Friday to and from Lynn Valley Shopping Centre to shop, visit and/or have a light lunch. Trained staff and volunteers provide assistance.

604-421-4663

Offers a wide variety of products including dairy, coffee/tea, bread, bacon, cookies, soap, organic food and more. Orders taken: Monday to Friday, 8:00 am to 3:00 pm. Delivery once/week depending on neighbourhood.

SHOPPING DISCOUNTS FOR SENIORS Many businesses offer discounts to seniors. For more information, please contact the Seniors’ One Stop program at 604-983-3303.

SHOPPING PROGRAMS Capilano Community Services Society – Seniors’ Hub, North Vancouver www.capservices.ca 604-988-7115 • Grocery shopping is done in combination with other programs such as walking program, neighbourhood coffee groups, or medical appointments • “Shopping with Doris” – North Van clients who need an escort are accompanied door to door for grocery

NORTH SHORE 2015 SENIORS DIRECTORY 33

PERSONAL SECURITY BC Identification Card (BCID)

604-661-2255

125 East 13th Street, North Vancouver BCID cards are very useful if you are not a driver and do not have a driver’s license.

Take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing Office.

Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken.

Your new card will be mailed within 4-6 weeks. Valid for 5 years.

BC Securities Commission: InvestRight for Seniors 604-899-6854 www.investright.org or 1-800-373-6393 Through InvestRight, the BC Securities Commission offers independent, unbiased information to help seniors avoid fraud and make informed investment decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC Inquiries group, 8:30 am to 4:00 pm Or visit www.InvestRight.org online 24/7.

Consumer Protection BC www.consumerprotectionbc.ca 604-320-1667 Offers information and services to help consumers handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies and bailiffs.

Hours: Monday to Friday: 8:30 am to 4:30 pm

CRIME PREVENTION AND COMMUNITY POLICING The Community Policing Centres operate various programs for the residents of the City and District of North Vancouver. These programs include Child ID, Lock Out Auto Crime, Speed Watch, Graffiti Eradication and Citizens’ Crime Watch.

North Vancouver RCMP

Lower Lonsdale Community Policing Centre 604-969-7464 112 East 3rd Street, North Vancouver

District Crime Prevention Centre

ELDER ABUSE RESOURCES If you are being treated badly by someone close to you, you don’t deserve it. You can do something about it.

POLICE EMERGENCY NUMBER

911

NON EMERGENCY NUMBERS: Adult Abuse & Neglect 604-904-6200 (Monday - Friday) ext 4124 Emergency Social Services (after hours) 1-866-660-3194 North Shore Community Resources 604-985-7138

Gardening Odds & Ends On-Call Chauffeur

34 NORTH SHORE 2015 SENIORS DIRECTORY

604-990-2342

North Vancouver District Hall, 355 West Queens Road, North Vancouver

Your Independence & Self-Reliance Solution

Janice Fletcher 604-992-8072

604-969-7423

147 East 14th Street, North Vancouver

•

An Elderberry is a healing remedy for your immune system. Our personal assistants are your remedy for independence and selfreliance. We take care of things you no longer want to so you maintain engagement in all areas of life. Our approach is friendly, health-oriented and tailored to your needs, we serve you. ~Janice Fletcher Owner Elderberry Senior’s Support Service

www.elderberryseniors.ca

PERSONAL SECURITY cont.

North Shore Women’s Crisis Line (24 Hr.) 604-987-3374

An appointment is needed. You qualify if you cannot afford a lawyer or you cannot obtain legal aid.

Office of the Public Guardian & Trustee (financial abuse of vulnerable adults) 604-775-1007

BC Centre for Elder Advocacy & Support (BCCEAS) www.bcceas.ca 604-437-1940 1-866-437-1940 TTY: 604-428-3359

Police – North Vancouver Non-emergency number

604-985-1311

Police – West Vancouver Non-emergency number

604-925-7300

Seniors Information Line

604-983-3303

LEGAL SERVICES Access Pro Bono Society of BC www.accessprobono.ca 604-878-7400 Several North Shore Locations Lawyers do not appear in court but can assist in court preparation of civil and family law matters.

#370 - 1199 Pender Street, Vancouver Seniors Advocacy and Information Line provides support, information and referrals to callers. 7 days a week (excl. holidays) 8:00 am - 8:00 pm.

Legal Advocacy Program Offers advocacy and representation to older adults age 55+ on Tenancy, Debt, Pensions and Appeals, Assisted Living/Long Term Care, Discrimination, Abuse/Neglect, Financial Exploitation, Consumer Complaints, and Guardianship/Capacity.

Victim Services Program Helps victims of abuse or a crime to access the justice system in addition to providing practical and

Providing legal services including: • Wills & Estates • Estate Planning • Real Estate • Business & Commercial Law

• Civil Litigation • Family Law • Criminal Law • Personal Injury & ICBC

200 – 879 Marine Drive North Vancouver ABOVE SHOPPERS DRUG MART

604.984.3646 | www.lakeswhyte.com NORTH SHORE 2015 SENIORS DIRECTORY 35

PERSONAL SECURITY cont. emotional support. Assistance can be provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else.

Serves people 50+. Also takes 3rd party (witness) statements.

Seniors Reaching out to Seniors Program Offers free workshops on financial literacy and elder abuse.

Dial-A-Law www.dialalaw.org

604-687-4680

A library of pre-recorded tapes and on-line resources gives legal information about laws in B.C. Available 24 hours a day, 7 days a week.

Lawyer Referral Service

604-687-3221

This service provides the name of a lawyer who will give you an initial interview lasting up to 30 minutes for $25.00 + tax (to establish whether you have a case).

LEGAL SERVICES – NORTH AND WEST VANCOUVER North Shore Provincial Court House

604-980-7000

200 East 23rd Street, North Vancouver Hours of operation: Mon., Tues., Wed.: 9:00 am to 4:30 pm. No appointment needed. Take all documents to prove financial eligibility. For criminal, immigration, and family cases only.

Legal Aid Provincial Call Centre

1-866-577-2525

Over the phone applications. Legal aid for low income services.

36 NORTH SHORE 2015 SENIORS DIRECTORY

Living Will Living Wills are not recognized legal documents in British Columbia. The BC Government has issued the “My Voice” advanced care planning guide to help seniors define the care they wish to receive.

“My Voice” can be found online or you can contact the Seniors’ One Stop program at 604-983-3303 for a copy.

Nidus Personal Planning Resource Centre www.nidus.ca 604-408-7414 A Representation Agreement allows you to appoint someone you trust, such as a spouse, friend or family member, to make financial, legal, health or personal care decisions for you should you need help managing your affairs. Nidus PPRC provides education and assistance in making and using representation agreements and enduring powers of attorney. Operates the voluntary “Nidus” registry for representation agreements and enduring powers of attorney.

North Shore Community Resources Legal Information & Advocacy Program 604-985-7138 #201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Offers legal information, support, referral and advocacy services for low-income residents of the North Shore.

www.clicklaw.bc.ca A website that provides legal information, education, and help for British Columbians.

North Shore Women’s Centre Legal Program www.northshorewomen.ca 604-984-6009 131 East 2nd Street, North Vancouver Free assistance with family law matters for women (separation, divorce, division of assets/property). Call for appointment: Mon. to Thurs. 10:00 am - 5:00 pm.

PERSONAL SECURITY cont.

Power of Attorney A Power of Attorney is a legal document. When you give someone Power of Attorney you give him or her legal power to take care of financial and legal matters for you. This might include paying bills, depositing or withdrawing money from your bank account, investing money or selling your house. Power of Attorney does not give the attorney [in this case attorney does not mean lawyer] authority to make decisions about health care. Powers of Attorney are usually drawn up by a lawyer or notary public.

Public Guardian & Trustee www.trustee.bc.ca

604-775-1007

The Public Trustee’s Office gives information on Power of Attorney, Representation Agreements and Committee of the Estate to people wishing to ensure proper help for those who cannot manage their finances on their own.

Seniors’ Legal Advice & Referral Clinic 604-980-2474 Silver Harbour Seniors’ Centre 144 East 22nd Street, North Vancouver Free confidential half hour appointment with a lawyer who may give advice and/or referral for more assistance. Thursdays only.

fee of $35.00 the Alzheimer Society provides an identification bracelet, a caregiver handbook and I.D. cards. Further information can be obtained by calling the North Shore Alzheimer Resource Centre at 604-984-8348.

Canadian Medic Alert Foundation www.medicalert.ca 1-800-668-1507 Supplies necklaces or bracelets with the MedicAlert emblem that can alert health care professionals of your medical condition in the event of an emergency.

Keeps a 24 hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics. Membership starts at $39/ year plus the cost of the medical identification product.

Identification Bracelets Can be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number. For information on commercial home emergency response systems, call Seniors’ One Stop at 604-983-3303.

TELEFRIEND AND VISITOR PROGRAMS

UBC Law Student’s Legal Advice Program (at North Shore Neighbourhood House) 604-822-5791

Capilano Community Services Society – Seniors’ Hub (North Van) 604-988-7115

Offers free legal advice to those who cannot afford a lawyer. Eligibility based on income. Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, Social Assistance, Landlord/Tenant, human rights, consumer, E.I., debts.

Appointments take place during the school term.

More frequent appointments during the summer. Call for an appointment.

North Shore Volunteers for Seniors

MONITORING SERVICES For information on the private companies which provide monitoring services, please contact the Seniors’ One Stop program at 604-983-3303.

Alzheimer Wandering Registry www.safelyhome.ca 1-800-616-8816

Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being.

604-922-1575

The One-on-One Visiting Program is designed for frail isolated seniors who still live independently in their own homes. Volunteers provide companionship as well as consistency through regular visits.

Special Services for Seniors West Van

604-925-7281

Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being.

The Safely Home program is designed to help those who are lost or disoriented to return home safely.

Once registered, information about the individual is stored on a confidential police data base. Should an individual be found wandering or be reported missing, the information can be accessed by police anywhere in Canada. Registration is voluntary. For a one time

NORTH SHORE 2015 SENIORS DIRECTORY 37

SOCIAL, EDUCATION & RECREATION PROGRAMS Community Integration Services Society www.gociss.org

604-986-1511

Provides community based programs for developmentally disadvantaged people 45 years or older. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.

ElderU www.capilanou.ca/ce

604-984-4901

An extension program of Capilano University offering educational opportunities for people 55 years and older. Topics covered range from learning computer skills to politics and the environment.

Elderhostel www.roadscholar.org

1-800-454-5768

A not-for-profit educational organization which offers more than 7,000 educational tours in 150 countries.

Alongside local and renowned experts, experience indepth learning opportunities, from cultural tours and study cruises to walking, biking and more.

North Shore Connexions – The Summit www.nsconnexions.org 604-904-0842 The Summit program provides leisure programs for seniors with developmental disabilities. The program focuses on accessibility and integration in the community. Programs are run at various seniors’ centres in North and West Vancouver. Conversation groups, fitness programs, and sing-alongs are offered.

All seniors from the community are welcome to access the Summit Drop-In Centre. Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide. Senior volunteers are welcome.

YOUR MOVE MADE EASY

North Shore Keep Well Society www.keepwellsociety.ca 604-988-7115 ext. 27 These free programs for seniors take place weekly in various locations. Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events. Call the above number for program times across the North Shore.

North Shore Multicultural Society www.nsms.ca 604-988-2931 Offers English Language training for seniors.

Government sponsored (free) English Language for Adults program, newcomer English Language classes and bridging program for seniors (free) and low cost fee for service English classes. Provides information, orientation and referral services in Farsi, Korean, Mandarin and Cantonese. Immigrant seniors support groups operate throughout the year and people should check with settlement workers to see if special seniors’ events are currently operating.

Routes to Learning Canada www.routestolearning.ca 1-866-745-1690 Non-profit provider of Road Scholar (Elderhostel) programs in Canada.

Simon Fraser University – Liberal Arts and Adults 55+ Program www.sfu.ca/seniors 778-782-8000 The SFU Seniors Program offers low-cost, academic, intellectually stimulating non-credit courses to lifelong learners 55+ at the university’s downtown Harbour Centre campus. Courses are offered three times per year, beginning in January, May, and September.

Seniors are encouraged to visit the website or call for more information and for current locations.

DOWNSIZE & MOVE WITH PEACE OF MIND

As Home Transition Professionals, we assist seniors and their families through the physical and emotional upheaval of moving.

Please visit our website to learn more.

Call Colleen Smart at 604.922.2458 for a complimentary consultation.

38 NORTH SHORE 2015 SENIORS DIRECTORY

HOME TRANSITIONS FOR SENIORS www.daybreakhometransitions.ca

SOCIAL, EDUCATION & RECREATION PROGRAMS cont.

LIBRARY – HOME SERVICE North Vancouver City Library 604-998-3460 Personal delivery of books and taped books to homebound City residents.

North Vancouver District Public Library 604-990-5800 Local 8124 (Home Library Service) Local 8125 (Talking Books) Provides personalized library services, with selection of books and audiobooks to homebound people throughout the District. Also hosts library afternoons in care facilities and seniors’ complexes. Delivers books monthly. Also selects and delivers talking books for those who require this service.

West Vancouver Memorial Library

NORTH VANCOUVER • Delbrook Recreation Centre 600 West Queens Road

• Harry Jerome Community Recreation Centre 123 East 23rd Street

• John Braithwaite Community Centre 145 West 1st Street

• Karen Magnussen Community Recreation Centre 2300 Kirkstone Road

• North Shore Neighbourhood House 225 East 2nd Street

• Parkgate Community Centre 3625 Banff Court

• Ron Andrews Community Recreation Centre 604-925-7437

Library Home Service selects and delivers talking books and library materials to homebound residents and care facilities in the District of West Vancouver.

RECREATION CENTRES & FACILITIES North Vancouver Recreation Commission All Enquiries 604-987-7529 Recreation Information in Farsi www.nvrc.ca 604-983-6416

931 Lytton Street

• William Griffin Recreation Centre 851 West Queens Road (closed until summer of 2016)

WEST VANCOUVER • Ambleside Par 3

604-922-3818

1201 Marine Drive

• Aquatic Centre

604-925-7210

2121 Marine Drive

• Arena

604-925-7250

786 22nd Street

• Gleneagles Community Centre

604-921-2100

• Gleneagles Golf Course

604-921-7353

6262 Marine Drive 6190 Marine Drive

Hollyburn Funeral Home Worldwide repatriation services Guaranteed pre-arranged funeral plans, burial or cremation Professional and caring staff available 24 hours a day, 7 days a week We honour all wishes of the family and carry them out with personal service

OUR FAMILY SERVING YOUR FAMILY SINCE 1935

H

1807 Marine Drive, West Vancouver, BC V&V 1J7 West Vancouver: 604.922.1221 • North Vancouver: 604.985.3454 www.hollyburnfunerals.com

NORTH SHORE 2015 SENIORS DIRECTORY 39

SOCIAL, EDUCATION & RECREATION PROGRAMS cont.

• Seniors’ Activity Centre

604-925-7280

695 21st Street

• West Van Community Centre 2121 Marine Drive

604-925-7270

Royal Canadian Legion Provides socialization for veterans, their immediate families and friends.

• Lynn Valley (#114) 1630 Lynn Valley Road

604-987-2050

North Shore Neighbourhood House www.nsnh.bc.ca 604-987-8138 225 East 2nd Street, North Vancouver Seniors activities such as Keep Well, bus trips, special events and a walking group are offered. NSNH also provides income tax preparation.

See John Braithwaite Community Centre listing for their partnered programs.

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575

• North Vancouver (#118) #118 - 123 Lounge: 604-985-1115 West 15th Street Office: 604-988-3712 • West Vancouver (#60) 580 18th Street Lounge: 604-922-1920 Office: 604-922-3587

275 21st Street, West Vancouver Activities for seniors interested in socializing, exercising body and mind in an informal setting. The One-on-One Visiting Program is designed for frail and isolated seniors living independently. Other programs include chair exercises and chair yoga, nordic and regular walking groups, computer savvy program, Iranian Seniors group, lunch and bridge/scrabble, and monthly bus trips.

SENIORS’ CENTRES / SENIORS’ OUTREACH

Parkgate Community Centre www.myparkgate.com 604-983-6350

Capilano Community Services Society – Seniors’ Hub www.capservices.ca 604-988-7115

3625 Banff Court, North Vancouver Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips. A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Age 55+.

600 West Queens Road, North Vancouver Serves mainly isolated, lonely or partially impaired seniors, especially those with limited resources.

Programs include: a telefriend service, a monthly social, friendly visiting program, rides for North Vancouver seniors to medical appointments, outings and Grocery Shop Program, community coffee groups and mall walking programs.

John Braithwaite Community Centre www.jbcc.ca 604-982-8300 145 West 1st Street, North Vancouver This community centre offers a wide variety of community programs, social, health and wellness programs for newly retired and active seniors. In addition, the Seniors Centre at JBCC (no membership fee required) offers programming such as the Men’s Club, Osteo-Fit, Golden Circle (slower paced program) and bus trips. See the North Shore Neighbourhood House listing for their partnered programs.

Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820 940 Lynn Valley Road, North Vancouver Offers a range of activities including tai chi, arts and crafts, table games, music and much more. Also offers information on seniors services.

Membership fee is $20 per year, (Jan.1-Dec.31). Age 55+.

40 NORTH SHORE 2015 SENIORS DIRECTORY

Silver Harbour Seniors’ Activity Centre www.silverharbourcentre.com 604-980-2474 144 East 22nd Street, North Vancouver Recreational programs and helpful services. Includes fitness, arts, games, languages, computers, trips, events and seminars. Also hot lunches Monday to Friday, legal clinic, and income tax clinic.

Membership fee $25 per year (Apr.1-Mar.31), age 55+.

West Vancouver Seniors’ Activity Centre www.westvancouver.ca/seniors 604-925-7280 695 21st Street, West Vancouver Recreational, social and support services. A wide variety of programs and outings are offered year round. Offers “Keeping Connected” program designed for frail and isolated seniors. Serves hot lunches and dinners in the cafeteria. Membership fee $35 per year, age 55+. A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the North entrance to the centre.

TRANSPORTATION Bus Pass 1-866-866-0800 www.buspass.gov.bc.ca press #4, press #3

HandyCard (Translink AccessibleTransit Program) 778-452-2860

Eligible persons can buy a yearly pass for $45. The bus pass allows travel without additional cost on local transit systems.

The bus pass is valid from January 1 – December 31.

The pass is not valid for HandyDART. To be eligible, you must be: • Receiving Federal Spouse’s Allowance or Federal Guaranteed Income Supplement • A person who is 65 years of age or older and who meets all the requirements for the Federal Guaranteed Income Supplement or Spouse’s Allowance except the 10 year residency requirement • Receiving BC Employment Assistance for Persons with Disabilities • Receiving BC Employment Assistance and be age 60 – 64 • Seniors (65+) can also purchase Translink bus passes at concession rates of $52/month.

You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network.

Better at Home

604-985-7138

Delivered through North Shore Community Resources, volunteer drivers provide seniors with transportation to and from shopping, appointments, and other destinations. Fees are based on income.

CNIB (Canadian National Institute for the Blind) www.cnib.ca

604-431-2121

Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card that allows the holder to travel free on public transit in BC. If the sight impaired person also has a HandyCard their guide also travels free on transit. Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines.

To obtain an application call the above number and submit the form along with a colour passport size photo to the regional CNIB office. It will take approximately 7-10 days to process the application.

There is no charge to obtain the pass.

Drivers’ Licenses

1-800-950-1498

125 East 13th Street, North Vancouver If you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years.

The report form will be mailed to your home. The required medical exam is not covered by MSP.

HandyDART

604-575-6600

Transportation for disabled persons who are unable to use public transit without assistance. To register, book or confirm trips, call the above number.

A doctor’s signature is required. Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips on a first come first served basis. Two types of service are offered: Subscription Trips (regularly recurring) and Casual Trips.

Visitors to Greater Vancouver may also apply for temporary use of HandyDART during their visit.

North Shore Seniors Rideline 604-345-9626 Silver Harbour Centre drivers provide North Shore seniors with rides to a variety of appointments and activities on and off the North Shore. Fees start at $7.00 for a roundtrip and can be reduced or waived.

Parking Permit for People with Disabilities (SPARC) www.sparc.bc.ca

604-718-7744

The permit costs $20.00 for 3 years and applies to the holder. It can be used in any car that the holder drives or is driven in.

Hours: Mon. to Fri. 9:00 am to 4:30 pm.

Seniors’ Go Bus (N. Van)

778-230-1852

The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores and pharmacies in North Vancouver. The Go Bus travels various circuits.

For times and locations of pick-up and drop-off, call the above number.

Seniors’ Shuttle Bus (W. Van)

604-925-7280

Pick up and drop off at various apartment blocks/ businesses. Mon. - Fri. 8:45 am to 3:45 pm (by donation). Schedule available at the West Vancouver Seniors’ Activity Centre.

NORTH SHORE 2015 SENIORS DIRECTORY 41

TRANSPORTATION cont.

Taxi Saver Coupons

778-452-2860

Designed to supplement HandyDART services, persons with a HandyCard can purchase books of taxi tickets worth $50 for $25. Payments should be mailed to:

Access Transit 13401 - 108 Avenue, Surrey, BC V3T 5T4 (Write Taxi Savers on the envelope.)

You are allowed to buy 2 booklets of coupons per month.

NORTH SHORE PUBLIC TRANSIT INFORMATION Translink

604-953-3333

6:30 am - 11:30 pm daily

West Vancouver Blue Bus

604-985-7777 ext. 2

Information hours: 7:00 am to 8:30 pm.

FARE REDUCTIONS Airlines Ask the carrier if a discount applies.

BC Ferries www.bcferries.com

1-888-223-3779

Starting April 1, seniors will pay 50% off regular fares Monday to Thursday. This applies to passenger fares only. Proof of age is required. Passenger fares only, not payment for a car. Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identification Card (DSI).

Greyhound www.greyhound.ca

604-683-8133 1-800-661-8747

or buy one regular senior fare ticket, at least 3 days in advance, and save 50% on up to three companions.

Or bring a grandchild/niece/nephew (up to 2 children for 50% of the applicable child’s fare). Wheelchair accessible coaches also available.

Via Rail www.viarail.ca

1-888-842-7245

Fare reduction of approximately 35% for those 60+. As reduced fares are limited, best to book well in advance.

VOLUNTEER DRIVERS Canadian Cancer Agency North Shore

604-215-5462

Volunteers provide round-trip transportation to primary cancer treatment appointments, like chemotherapy and radiation. Free service based on need and availability. Passengers must be mobile (able to get in and out of a car independently) and willing to share rides. Bookings must be made prior to noon, two days in advance of your appointment date. Some flexibility in pick up and departure times is required.

Capilano Community Services Society – Seniors’ Hub 604-988-7115 The Seniors’ Hub provides accompanied transportation to medical appointments and occasionally to other important destinations for seniors who need an escort. Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation. Minimum 48 hours notice is required.

Special Services Society

604-925-7281

Volunteers provide transportation to medical, dental appointments on the North Shore for frail West Vancouver seniors. 48 hours notice is required.

A 10% discount is available to those 62 years and over,

24 Hour Service Full Service Provider Locally Owned & Operated Crematorium  Personalized Funerals  Pre-Arranged and Pre Funded Funeral Plans   

The Only Canadian & Family Owned Funeral Service Provider on the North Shore.

“The McKenzie Family” - A Tradition of Trust.

42 NORTH SHORE 2015 SENIORS DIRECTORY

604-926-5121 www.mckenziefuneralservices.com mckenziefuneralservices@telus.net

VOLUNTEER OPPORTUNITIES Capilano Community Services Society – Seniors’ Hub 604-988-7115

North Shore Volunteers for Seniors

Volunteers are needed for driving, escort and help seniors with shopping, act as telefriends, help with monthly socials, coffee groups and office work.

Volunteers are needed to assist with drop-in centre programs. Friendly visitors are also needed to visit frail seniors living at home and to take walks, shop and socialize.

Congregate Meal Program – Diners’ Club 604-904-6483 Dinners are at various locations on the North Shore.

Volunteer positions include volunteer servers for 2 hours per week, volunteer drivers are always needed, especially around lunch time on Wednesdays.

Keep Well Society

604-988-7115 ext. 27

Programs held at various locations in North and West Vancouver. Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations.

Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820 A range of opportunities are available: reception and clerical work; garden work; writing/editing for the Newsletter, as well as other ongoing and event positions.

Meals on Wheels

604-922-3414

Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals.

North Shore Neighbourhood House and John Braithwaite Community Centre 604-982-8314 Volunteers support Seniors, Family and Recreational programs at both locations, and opportunities range from bus driving/tour guide to kitchen help to tutoring.

North Shore Seniors Peer Support

604-982-8333

Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust.

Languages other than English are welcome.

North Shore Stroke Recovery Centre

604-922-1575

Parkgate Community Centre 604-983-6385 Volunteer opportunities at Parkgate Community Centre vary depending on each volunteer’s interests, skills, experiences and availability. The Volunteer Coordinator works with volunteers to develop meaningful, impactful placements.

Silver Harbour Seniors’ Activity Centre

604-980-2474

Silver Harbour offers a wide range of volunteer opportunities for all ages. Positions include program instructors, kitchen volunteers, building and garden maintenance, bus driver and more.

Special Services to Seniors

604-925-7281

(located at West Vancouver Seniors’ Activity Centre) Volunteer opportunities include driving to medical/ dental appointments and being a telefriend.

Vancouver Coastal Health North Shore

604-984-5929

Volunteers are needed to support patients/residents/ clients within Lions Gate Hospital, Residential Care Facilities, Assisted Living Residences and community programs. Contact Volunteer Resources at the above number or e-mail nsvolunteer@vch.ca

Volunteer North Shore

604-985-7138

Conducts interviews with prospective volunteers to offer options for placement in appropriate volunteer positions in non-profit organizations across the North Shore.

West Vancouver Seniors’ Activity Centre

604-925-7280

Opportunities include volunteers to work in the cafeteria, instructors for centre programs, drivers with a class 4 license, volunteers to help with special events and to work with groups. Call the Volunteer Coordinator at the above number.

778-340-5803

Volunteers are needed to assist members into and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks.

NORTH SHORE 2015 SENIORS DIRECTORY 43

INDEX A

Adult Abuse and Neglect Program, 604-904-6200 ext. 4124 Access Pro Bono Society of BC, 604-878-7400 Access to Home Support Services, 604-986-7111 Adaptive Clothing, 604-983-3303 Adult Day Centres Adults & Seniors Addiction Day Program, 604-904-6180 Alano Club of the North Shore, 604-987-4141 Alcohol and Drug Addiction Program, 604-904-6180 Alcohol and Drug Information and Referral Service, 604-660-9382 Allowance / Allowance for Survivor, 1-800-277-9914 Alzheimer Society of BC Resource Centre, 604-984-8348 Alzheimer Wandering Registry, 1-800-616-8816 Ambleside Par 3, 604-922-3818 Ambulance Service, 604-872-5151 Amica, 604-921-9181 Anavets, 604-874-8105 Arthritis Answers Line, 604-875-5051 Arthritis Society, 604-714-5550 Assisted Living Avalon Women’s Centre, 604-913-0477

10, 17, 34 35 16 25 17 21 21 21 21 11 21 37 39 10, 22 17 25 21 21 17 21

B

Bathing Program, 604-904-3550 BC Ambulance Service, 604-872-5151 BC Balance & Dizziness Disorders Society, 604-878-8383 BC Centre for Elder Advocacy and Support (BCCEAS), 604-437-1940 BC Ferries, 1-888-223-3779 BC Health & Seniors Info Line, 1-800-465-4911 BC HealthGuide Handbook BC Identification Card (BCID), 604-661-2255 BC Sales Tax Credit, 1-800-959-8281 BC Securities Commission, 604-899-6854 BC Seniors Home Renovation Tax Credit,1-800-959-8281 Bereavement Program, 604-988-3131, local 4701 Better at Home Program, 604-985-7138 Bus Pass, 1-866-866-0800, #4, #3 Business Practices & Consumer Protection, 604-320-1667

C

19 22 22 28, 35 42 28 28 34 12 34 13 23 41 41 34

Canada Pension Plan, 1-800-277-9914 11 Canada Post, 1-866-607-6301 10 Canada Revenue Agency, 1-800-959-8281 10 Canadian Cancer Society, 1-888-939-3333 23 Canadian Hard of Hearing Association, 604-926-5222 23 Canadian Medic Alert Foundation, 1-800-668-1507 37 Canadian National Institute for the Blind (CNIB), 604-431-2121 22, 41 Cancer Connection, 1-888-939-3333 23 Capilano Care Centre, 604-926-6856 18 Capilano Community Services Society — Red Cross Loan, 604-988-7115 24 Capilano Community Services Society —Seniors’ Hub, 604-988-7115 33, 40, 42, 43 Capilano House, 604-433-2218 25 Capilano Medical Clinic, 604-988-3443 14 Capilano Tower, 604-922-5220 25 Caregiver Support Program, 604-982-3320 23 Caulfeild Village Medical Clinic, 604-922-1544 14 Cedar Garden, 604-904-6409 17 44 NORTH SHORE 2015 SENIORS DIRECTORY

Cedarview Lodge, 604-904-6400 Central Community Health Centre, 604-983-6700 Chelsea North, 604-433-2218 Chronic Disease Education Centre, 604-984-5752 Chronic Disease Self Management, 604-940-1273 Churchill House, 604-904-1199 Clinical Counsellors, 1-800-909-6303 Coast Mountain Bus, 604-953-3333 Community Bathing Program, 604-904-3550 Community Health Centres Community Integration Services Society, 604-986-1511 Compassionate Care Benefit, 1-800-206-7218 Congregate Meal Program “Diner’s Club,” 604-904-6483 Consumer Protection BC, 604-320-1667 Cooperative Housing Federation, 604-879-5111 Counselling and Support Services Credit Counselling Society, 604-527-8999 Crime Prevention & Community Policing Crime Stoppers, 1-800-222-8477

D

Dairyland Foods, 604-421-4663 Delbrook Recreation Centre Dial-a-Law, 604-687-4680 Dietician, 604-983-6700 Disability Tax Credit, 1-800-959-8281 Disabled Parking Permit (SPARC), 604-718-7744 Discharge Planning (LGH) Drivers’ Licenses, 1-800-950-1498

E

East Community Health Centre, 604-904-6450 Elder Abuse Resources ElderU, 604-984-4901 Elderhostel, 1-800-454-5768 Emergency Department (LGH), 604-984-5799 Emergency Department Social Worker (LGH), 604-984-5855 Emergency Natural Gas Leaks, 1-800-663-9911 Emergency Social Services (after hours), 1-833-660-3194 Employment Insurance Benefits, 1-800-206-7218 Evergreen House, 604-988-3131 Eye Deal, 604-922-7013

F

Family Caregiver Tax Credit, 1-800-959-8281 Family Services of the North Shore, 604-988-5281 Fare Reductions Fire — Non-Emergency Food Hub, North Shore, 604-987-8138 Fuel Tax Rebate, 1-877-388-4440

G

Geriatric Outreach Program, 604-904-6200 Gleneagles Community Centre, 604-921-2100 Gleneagles Golf Course, 604-921-7353 GST / HST Tax Credit, 1-800-959-1953 Grant McNeil Place, 604-433-2218 Greyhound, 604-683-8133

18 18 25 19 24 17 23 42 19 18 38 11 32, 43 34 26 23 13 34 10 33 42 36 19 11 41 18 41 18 34 38 38 16 16 10 34 12 18 22 11 23 42 10 32 13 19 39 39 12 25 42

INDEX cont.

Grief Recovery, 604-696-1060 Guaranteed Income Supplement (GIS), 1-800-277-9914

H

HandyCard, 778-452-2860 HandyDART, 604-575-6600 Hard of Hearing Association, NS Branch, 604-926-5222 Harry Jerome Recreation Centre Harvest Project, 604-983-9488 Health Centres — Community HealthLink BC, 811 Health & Home Care Society of BC, 604-327-9525 Hollyburn House, 604-922-7616 Home Adaptations for Independence, 604-646-7055 Home Care Nursing, 604-983-6700 Home Care Services, 604-986-7111 Home Owner Grant, 1-888-355-2700 Home Rehabilitation Services, 604-986-7111 Home Repair Services, 604-529-1100 Home & Community Health Services, 604-986-7111 Hot Meals in the Community Housing for Seniors

I

ICBC Driver Discount, 604-661-2800 Identification Bracelets Immunization Income Tax Clinics, 604-985-7138 Indigent Burial Services, 604-660-1156 Information North Shore, 604-985-7138 Inglewood Care Centre, 604-922-9394

J

John Braithwaite Community Centre, 604-982-8300

K

Karen Magnussen Recreation Centre Keep Well Programs, 604-988-7115 ext.27 Kiwanis Care Centre, 604-924-8300 Kiwanis Carneby Place, 604-984-9166 Kiwanis Court, 604-926-0102 Kiwanis Lynn Manor, 604-984-9166 Kiwanis Manor, 604-926-0102 Kiwanis Seniors Housing, 604-926-0102 Kiwanis St. Andrews, 604-984-9166 Kiwanis Towers, 604-984-9166 Klahanee Park, 604-433-2218

L

Lawyer Referral Service, 604-687-3221 Legal Aid — North & West Vancouver Legal Aid — Provincial Call Centre, 1-866-577-2525 Legal Services Libby Lodge, 604-433-2218 Libraries Lions Gate Hospital, 604-988-3131 Lions Manor, 604-929-9499 Lions Plaza, 604-929-9499

23 11 41 41 23 39 32 18 14, 29 19 20 29 19 19 14 20 26 10, 16 32 25 12 37 20 13 12 29 18 32, 43 39 38, 43 18 25 25 25 26 26 25 25 26 36 36 36 35 26 39 10, 16 25 25

Lionsview Seniors Planning Society, 604-985-3852 Living Systems Counselling, 604-926-5496 Living Will Lonsdale & 17th Medical Clinic, 604-983-0054 Lonsdale & 19th Medical Clinic, 604-987-3347 Low-Cost Housing Lower Lonsdale Community Policing Centre, 604-969-7464 Lower Lonsdale Medical Clinic, 604-980-2128 Lynn Valley Care Centre, 604-988-4184 Lynn Valley Legion, 604-987-2050 Lynn Valley Medical & Travel Clinic, 604-988-5389 Lynn Valley Seniors Association (Mollie Nye House), 604-987-5820

M

Manor House, 604-451-6670 Margaret Fulton Adult Day Centre, 604-904-3550 Marketplace IGA, N. Van., 604-985-4431 Marketplace IGA, W. Van., 604-913-3056 Meals at Home Meals on Wheels, 604-922-3414 Medical Clinics Medical Equipment and Supplies Medical Services Plan (MSP), 604-683-7151 Mental Health Team (Older Adult), 604-904-6200 Mount Seaview, 604-433-2218 Mount Seymour Medical Clinic, 604-904-7712 Municipal Halls

29 23 36 14 14 26 34 14 18 40 14 40, 43 25 17 33 33 32 32,43 14 24 10, 14 20 25 14 10

N

Nidus Personal Planning Resource Centre, 604-408-7414 36 North Shore Community Resources, 604-985-7138 29, 34, 36 North Shore Connexions — The Summit, 604-904-0842 38 North Shore Disability Resource Centre, 604-985-5371 22 North Shore Hospice, 604-904-6178 20 North Shore Multicultural Society, 604-988-2931 38 North Shore Neighbourhood House, 604-987-8138 40, 43 North Shore Palliative & Supportive Care Program, 604-988-3131 ext. 4701 23 North Shore Schizophrenia Society, 604-926-0856 22 North Shore Seniors Peer Support, 604-982-8333 43 North Shore Stroke Recovery Centre, 778-340-5803 22, 43 North Shore Volunteers for Seniors, 604-922-1575 33, 37, 40, 43 North Shore Women’s Centre, 604-984-6009 29, 36 North Shore Women’s Crisis Line (24hr.), 604-987-3374 35 North Vancouver City Library, 604-998-3460 39 North Vancouver District Public Library, 604-990-5800 39 North Vancouver Legion, 604-985-1115 40 North Vancouver Recreation Commission, 604-987-7529 39 Nutrition Counselling, 604-984-5752 ext. 3 32

O

OASIS Program, 604-904-6177 Ocean Walk Medical Clinic, 604-925-1884 Office of the Public Guardian and Trustee, 604-775-1007 Old Age Security (OAS), 1-800-277-9914 Older Adult Mental Health Team, 604-904-6200 Osteoporosis Society of Canada, 1-800-463-6842

20 14 37 11 20 22

NORTH SHORE 2015 SENIORS DIRECTORY 45

INDEX cont.

P

Palliative Care Program (LGH), 604-984-3743 16 Park & Tilford Medical Centre, 604-983-2442 14 Park Royal Medical Clinic, 604-922-7390 14 Park Royal Village Medical Centre, 604-922-7372 14 Parkgate Community Centre, 604-983-6350 32, 39, 40, 43 Parking Permit for People with Disabilities (SPARC), 604-718-7744 41 Parkinson’s Society, 604-662-3240 22 Passport Canada, 1-800-567-6868 10 Patient Information (LGH), 604-988-3131 16 Pemberton & Marine Medical Clinic, 604-986-0677 14 Pharmacare, 604-683-7151 15 Poison Control, 604-682-5050 10 Police Emergency Number, 911 10 Police, North Vancouver, 604-985-1311 10, 35 Police, West Vancouver, 604.925-7300 10, 35 Post Office (Canada Post), 1-866-607-6301 10 Power of Attorney 37 Power Outage / Repair Lines, 1-888-769-3766 10 Property Tax Deferment, 604-660-2421 13 Public Guardian and Trustee, 604-775-1007 37

Q

Quay View Housing, 604-984-9321 Queensdale Market, 604-987-6644

R

Recreation Centres Rehabilitative Services (Home), 604-986-7111 Rehabilitative Services (LGH), 604-984-5809 Residential Care Facilities Residential Tenancy Branch, 604-660-1020 Respite Program, 604-986-7111 Ron Andrews Recreation Centre Routes to Learning Canada, 1-866-745-1690 Royal Canadian Legion

S

25 33 39 20 16 18 26 20 39 38 40

Salvation Army: Frozen Meals, 604-988-7225 32 Schizophrenia Society, 604-926-0856 22 Senior Citizen’s Repair Service, 604-529-1100 26 Seniors’ Activity Centre, 604-925-7280 40 Seniors at Housing Risk Outreach Program, 604-723-9404 26 Seniors’ Centres / Outreach 40 Seniors’ Discounts 33 Seniors Distress Line 604-872-1234 10 Seniors’ Go Bus, North Vancouver, 778-230-1852 41 Seniors’ Hub, 604-988-7115 24, 33, 37, 38, 40, 42, 43 Seniors’ Legal Advice and Referral Clinic, 604-980-2474 37 Seniors Not Receiving Old Age Security, 1-866-866-0800 13 Seniors’ One-Stop Info Line, 604-983-3303 7 Seniors Peer Support, 604-982-8333 24 Seniors Services Society, 604-520-6621 27 Seniors Shuttle Bus, West Vancouver, 604-925-7280 41 Seniors’ Supplement, 1-866-866-0800, ext. 2 12 Service BC, 604-660-2421 10, 29 Service Canada, 1-800-622-6232 29

Shelter Aid for Elderly Renters (SAFER), 604-433-2218 13, 27 Shop-by-phone 32 Shopping 4 Neighbours, 604-990-9026 33 Shopping Discounts 33 Shopping Programs 33 Silver Harbour Seniors’ Activity Centre, 604-980-2474 32, 37, 40, 43 Silver Lynn Apartments, 604-904-4400 25 Simon Fraser University - Seniors Program, 778-782-8000 39 Smoke Alarm Program 27 Social Work (LGH), 604-984-5810 16 Special Services (West Van), 604-925-7281 37, 42, 43 St. Andrews Place, 604-433-2218 25 St. Andrews United Church, 604-985-0408 33 St. John Ambulance First Call Medical Alert Program, 604-321-2651 37 Stroke Recovery Centre, 778-340-5803 22, 43 Subsidized Seniors’ Housing 25 Suicide/Crisis Line, 604-872-3311 10 Sunnyside Manor, 604-433-2218 26 Sunrise of Lynn Valley, 604-904-1226 18 Supportive Housing 27

T

24 Hour Women’s Support Line, 604-987-3374 Taxi Saver Coupons, 778-452-2860 Telefriend Programs Telus, 604-310-2255 Telus Relay Service Assistance, 1-800-855-0511 Tenant Information Line (TRAC), 604-255-0546 Thrifty Foods Sendial Program, 1-800-667-8280 Translink, 604-953-3333 Twin Towers, 604-433-2218

U

UBC Law Students’ Legal Advice Program, 604-822-5791

V

Vancouver Coastal Health Veterans Affairs Canada, 1-866-522-2122 VIA Rail, 1-888-842-7245 Victim Services Volunteer Drivers Volunteer North Shore, 604-985-7138 Volunteer Opportunities

W

Water / Sewer Emergencies West Community Health Centre, 604-904-6200 West Vancouver Adult Day Centre, 604-904-6231 West Vancouver Aquatic Centre, 604-925-7210 West Vancouver Arena, 604-925-7250 West Vancouver Blue Bus, 604-985-7777 ext. 2 West Vancouver Care Centre, 604-925-1247 West Vancouver Community Centre, 604-925-7280 West Vancouver Legion, 604-922-1920 West Vancouver Memorial Library, 604-925-7437 West Vancouver Seniors’ Activity Centre, 604-925-7280 Western Institute for the Deaf and Hard of Hearing, 604-736-7391 William Griffin Recreation Centre

10 42 37 10 24 27 33 10, 42 28 37 16, 43 12 42 10 42 43 43 10 18 17 39 39 42 18 40 40 39 32, 40, 43 24 39

Complimentary lunch Complimentary dinner

Choice – it’s what living at a Revera retirement community is all about.

That’s why, Revera – Hollyburn House would like to invite you and a guest for your choice of a complimentary lunch or dinner and tour. Take the opportunity to learn about the independent living, assisted living and care options available and speak with residents about what it’s like to live at Hollyburn House. See why they tell us they “should have done this years ago.”

Hollyburn House 2095 Marine Dr West Vancouver

604-922-7616 reveraliving.com Working together to overcome ageism.

Visit AgeIsMore.com

Assisted Living in the

Safety and Comfort of Home Royalty Home Care – helping you live independently.

Royalty Home Care provides services to enable seniors, who may have health or safety issues, to be able to continue living independently.

Our experience has shown that most seniors are happier, stay healthier and are more connected, if circumstances allow them to remain in their own homes.

Whatever your needs Royalty Home Care is able to help.

ROYALTY YALT HOME CARE

604.986.6796 • www.royaltyhomecare.ca Home Support Services for Vancouver’s North Shore