The Health Scoop - Issue 24: Healthcare Apps by The Nursing Post

theHealthScoop The Career and Education Magazine for Health Professionals

Health Metrics

eCase - Any Device, Anytime, Anywhere...

9 December 2013

- ISSUE 24

Healthcare Apps

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Editor’s note... Hi Readers, We are delighted to welcome you to our last issue for the year, featuring Healthcare Apps! This issue, we feature Health Metrics, an established provider of services to the aged care industry Established in 2008, Health Metrics provides technology and consulting services to the health and ageing sector. Its clinical software system, eCase® supports the functions of Residential Aged Care, Community Care and Independent Living Units for customers of any size. eCase puts “care” back into “electronic clinical care”. We also feature the PTSD Coach Australia mobile app developed by the Departments of Veterans’ Affairs and Defence to support serving and ex serving Australian Defence Force (ADF) personnel experiencing posttraumatic stress disorder (PTSD). The app helps serving and ex-serving ADF members and their families understand and manage symptoms that commonly occur after trauma. For more information about this new app, turn to our feature on page 14. From the team at The Health Scoop, we wish you all a very safe and happy Christmas and New Year holiday break!

Naomi Byrne Editor

Healthcare Apps

Next Issue: Rural/Remote Health

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Healthcare Apps 6

Stadium Fitness

Reader Story

10 12

The NEW generation in health and fitness Delivering help to the most deserving of communities

Menzies School of Health Research

New app to improve Indigenous mental health

Our Advertisers

Health Metrics eCase - Any Device, Anytime, Anywhere...

Contents...

Departments of Veteransâ&#x20AC;&#x2122; Affairs and Defence PTSD Coach Australia mobile app

Courses, Conferences and Events 24

Strengthening Medication Safety Conference

Oceania University of Medicine

Balancing NEAT & NEST Conference

Australian College of Nursing

Back Cvr

Happiness & Its Causes 2014 Conference

Inside Cvr

Quick & Easy Finance

Mediserve Nursing Agency

PULSE Staffing Australia

World Youth International

Continental Travelnurse

Health Metrics

Rural Health West

CQ Nurse

Hays Healthcare

PULSE Nursing & Care

UK Pensions Transfers

Inside Bck

Smart Salary

Issue 24: Healthcare Apps

Stadium Fitness The NEW generation in health and fitness We have all made promises to ourselves that next year will be different... I am going to join the gym, I am going to do my 30 minutes a day of exercise, I am definitely going to watch what I eat and I am going to be dedicated and make no excusesâ&#x20AC;Ś. Next year, keep that promise and achieve that goal by joining Stadium Fitness! The Team at Stadium Fitness in East Perth can help you achieve your goal with their state-of-the-art facility offering convenience, flexibility, and a fitness experience to suit everybody. Conveniently located at 19 Regal Place East Perth, Stadium Fitness is open 24 hours a day, 7 days a week 6

and boasts full security, shower and change facilities, brand new state-of-the-art equipment, qualified Personal Trainers, coached classes and even virtual classes. Their state of the art equipment takes you for a jog along Hollywood Boulevard and even a hike up the Matterhorn this really needs to be experienced! Celebrating their recent opening, the team are ready to work with you, helping you to stick with your decision to be fitter, healthier and more active. â&#x20AC;&#x153;We totally understand that everyone has different needs, that people work to a different rhythm and have very individual goals. People want a variety of equipment to work with too, so we have brought together a team of

qualified Personal Trainers and invested in truly state-ofthe-art equipment so when people choose to trust us, they are receiving care and attention and the best equipment available on the market,” said George Gelavis, Director of Stadium Fitness.

The vision that fed creative direction to the establishment of Stadium Fitness was the objective of creating a space specifically designed so your work-out is varied, flows with the energy of the activity you choose and is climate controlled to support your effort. With a stretch and yoga space, free weights and strength area, an anaerobic/ cardio development section and a sports and agility orientated space, Stadium Fitness is certainly purpose designed. We understand that many people work outside the traditional Monday-Friday/ 9-5pm routine. People involved in industry sectors who are working outside of these hours will really enjoy what has been created at Stadium Fitness. The opportunity to exercise at your own pace in a flexible, secure, well-serviced environment whilst enjoying your favourite Foxtel channel definitely caters to the shift worker. The excellent equipment and special care facilities has drawn the attention of health industry professionals who are now using Stadium Fitness in their rehabilitation and treatment programs. One such specialist is Sarah Greenwood from Royal Street Physiotherapy who says, “Stadium Fitness is great for our clients because it is a very inviting facility with friendly staff and a very modern set up. Our clients are a little lower functioning than the average gym-goer because they are recovering from injuries but there is a really good range of equipment which is suitable for all fitness levels and I am confident my clients will be well looked after, even during their unsupervised sessions.”

AT EASE

PROFESSIONAL If you treat veterans with mental health issues, DVA’s At Ease Professional website is your one-stop source for evidence based assessment and outcome tools, treatment options and the latest research in military mental health. Developed in partnership with the Australian Centre for Posttraumatic Mental Health. www.at-ease.dva.gov.au/professionals

Scan here to find out more

An exclusive Healthscoop offer is available for reader, see the insert or call 08 9421 1693 or email sales@stadiumfitness.com.au

Authorised by Australian Government, Capital Hill, Canberra. Printed by Vanguard Press, 26 John Street, Northbridge, WA 6003

P02569 11.2013

As registered members of Fitness Australia, members, prospective members and health industry professionals are encouraged to contact their health insurer to inquire about membership rebate opportunities.

Issue 24: Healthcare Apps

Delivering help to the most deserving of communities himself when he would state the person had suffered this problem for X number of “years”. The on-site Australian nurse manages a very efficient health clinic, combining local and foreign staff, as well as a mix of invaluable and lively translators. Three nurses and three doctors were working at any one time, with Khmer translators provided where necessary. Also, there’s a pharmacy on-site, providing the community with essential medicines for free. A positive and effective vibe pervades the entire clinic.

Registered Nurse, Amanda Mason-Jones, in Siem Reap, Cambodia.

I’ve just returned from volunteering as a nurse in Siem Reap, Cambodia. The organisation I was fortunate enough to work for was called ‘New Hope Cambodia’, in association with DocTours. Mornings in the Helen Bonner Health Clinic were quite busy, mostly tending to the usual complaints of hypertension and chest infections. Occasionally though, things like monkey bites and possible Malaria were thrown into the mix just to remind us that we were dealing with a very different population. One of the stunning things was how long people had often had their ailment. I often asked my translator to repeat

The afternoons usually involved home visits, some 10-15km out of town. This is where I would awkwardly re-apply my mosquito repellent, whilst balancing on the back of a moving motorbike. Malaria is found on the outskirts of town, and I would probably rather fall off a ‘Moto’ than take my chances with those Mosquitos!

First stop was a discouragingly despondent young woman. I waded through the mud, the chickens, and the smaller siblings to approach her sickbed. She avoided my eye contact as I pulled across her Sari. Seeing her gaping wound, I fell prey to the predictable mindset of many new volunteers, “Quick! Let’s get her to a hospital for advanced wound healing techniques.” It seemed entirely inconceivable to leave her in these extraordinarily basic conditions; with an open wound the size of a fist. As I dressed her wound, I noticed small ants trailing across her body. Now, in theory I might accept that she cannot access sophisticated healthcare; but in no way, practical or theoretical, would I accept her to be crawling with

insects. As I smacked the ants off her, the translator was kind enough to explain the situation. He calmly explained that in Cambodia the medical system is very different; this spiel I can tell he has said many times before. “Our healthcare system is different in Cambodia... if people cannot afford treatments, they simply do not receive them.”

This sentiment of medical inaccessibility was echoed the next day in the clinic. A very unwell looking teenager shuffled in, supported by the arms of her mother. Mercifully, the other nurse sat the patient down and started taking her history. With a recent Leukaemia diagnosis, she was unable to afford treatment, and it was difficult to ascertain what treatments had been received thus far. The Khmer staff knew the routine; if you cant afford treatment, you don’t get treatment. The exception to this rule is if the affected is under the age of 15. The nurse hesitated to ask, “What’s your age?” “16,” replied the child. A hush fell upon the room, as we contemplated the consequences of this fateful and damning number. But for all the dismal aspects of being irrevocably sick in a developing nation, there are innumerable daily victories. The provision of basic medical care undoubtedly changes lives. Simple medical procedures, the access to antibiotics, correct diagnoses and the dispensing of medication for chronic conditions all work to keep the majority as healthy as possible. Holistic care and attention to detail is ingrained in the daily running of the clinic that I was blessed to have worked with. I would so highly recommend a volunteer stint at New Hope Cambodia - you will think very differently after your return and with any luck you will have delivered help to the most deserving of communities. Written by Amanda Mason-Jones, Registered Nurse.

SMART PHONE

APPS

tools to change patient behaviour DVA has smart phone apps for health professionals to use as an adjunct to treatment of veterans. PTSD Coach Australia helps your patients manage symptoms using CBT tools, and progress treatment between appointments. ON TRACK with The Right Mix helps patients track their alcohol consumption and review the impact on their wellbeing and fitness. DVA apps are FREE from the App Store and Google Play www.at-ease.dva.gov.au

PTSD COACH AUSTRALIA

ON TRACK WITH THE RIGHT MIX

Scan here to find out more

Authorised by Australian Government, Capital Hill, Canberra. Printed by Vanguard Press, 26 John Street, Northbridge, WA 6003

P02568 11.2013

I made a conscious effort to suppress my self indulgent mix of guilt and pity, and got on with dressing her wounds. Pity seemed to reconfigure as an empty and useless emotion under these circumstances.

Issue 24: Healthcare Apps

Menzies School of Health Research New app to improve Indigenous mental health An innovative iPad app based on tools developed by Indigenous people for Indigenous people is hoping to address one of the nationâ&#x20AC;&#x2122;s fastest growing health problems. National health surveys show that Indigenous adults are more than twice as likely to experience emotional distress as non-Indigenous adults. Similarly, mental health disorders are the second largest contributor to the total disease burden of Indigenous Australians accounting for 15 per cent of the total disease burden. Developed by the Menzies School of Health Research 10

(Menzies), in partnership with the Queensland University of Technology (QUT), the AIMhi Stay Strong iPad App has been designed to promote wellbeing by looking at strengths, worries and the goals or changes people would like to achieve in their lives. Menzies Associate Professor Tricia Nagel said the AIMhi Stay Strong App will assist services to deliver costeffective, evidence-based substance misuse and mental health interventions to Aboriginal and Torres Strait Islander clients. â&#x20AC;&#x153;Itâ&#x20AC;&#x2122;s important to remember that mental health is more than just treating mental illnesses; it is about our overall emotional wellbeing which is so important for positive

health and life outcomes.” “The app centres on the client’s strengths and worries and sets goals for change,” Assoc Prof Nagel said. Clients are first asked to identify the people in their life that help keep them strong, their relationships and the role they play in the person’s life. They are then asked to identify their strengths in four areas of their life and this is represented visually as leaves on a tree. As they input more strengths, the leaves grow stronger and healthier. Similarly, clients are asked to identify things in their life that take away their strength in the same four areas. As they input more worries, the leaves on the tree wilt and change colour. “Clients are then left with a visual representation of the areas in their life where they are strong and the areas in their life where they are not as strong,” Assoc Prof Nagel said. “The process is assisted and supported by the health provider and provides help text and audio instructions to reduce the impact of low computer or English literacy. “A summary of the Stay Strong Plan can then be emailed and printed to keep a record of the session for clients and health providers.” Menzies and QUT are in the process of trialing the Stay Strong iPad App with selected health service providers and a limited preview is available at www.menzies.edu.au/aimhiapp. Training in the app is being delivered without charge to primary care providers in the Northern Territory. It’s anticipated the app will be publically available through iTunes by 2014. Since its launch in 2003, AIMhi has given Indigenous service providers and communities a range of tools to recognise and overcome the problems causing mental illness, such as social issues, work and family stress. These can be accessed at www.menzies.edu.au/mentalhealthresources

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Issue 24: Healthcare Apps

Health Metrics

eCase - Any Device, Anytime, Anywhere... Established in 2008, Health Metrics provides technology and consulting services to the health and ageing sector. It is an organisation that is ‘ahead of the curve’ in terms of its ground breaking research and development as well as scenario modelling for the sector. Its ﬂagship clinical software system eCase® supports the functions of Residential Aged Care, Community Care and Independent Living Units for customers of any size.

What is eCase?

Health Metrics is an established provider of services to the aged care industry. These services include but are not limited to; Accreditation, Audits, ACFI Uplift and Clinical Training.

eCase is highly intuitive, making end user acceptance a breeze. Thus significantly reducing the burden of training and re-training staff as well as making for rapid deployments.

eCase is an enterprise strength solution for residential aged care, community care and independent living. The software can be run within cloud infrastructure (SaaS) or as an in-house application. Third party communication tools or a VPN connection are not mandatory for smooth operation. All that is required is a web browser. The eCase motto is, ’Any Device, Anytime, Anywhere…’

Some features of eCase include: Resident Management, Alerts, Assessments, Care Plans, Charting, Registers, Progress Notes, Worklogs, Rostering, Medicare B2B Transactions, ACFI Management & Optimisation, Quality Management, Business Intelligence & Analytical Reporting, Medication Management, and many more. eCase puts “care” back into “electronic clinical care”. eCase provides managers with the necessary tools to mitigate risk, manage residents, optimise funding and ultimately run an efficient and low risk care facility. Nothing is missed, overlooked or forgotten!

Benefits of eCase: • • • • • • • •

Mitigates Compliance Risk Clinical and Financial Governance Lowers Validation Risk ACFI Revenue Mining, Revenue Protection, Revenue Optimisation Care Documentation and Process Visibility Modern, Innovative, Future Proofing Access: Any Device, Anytime, Anywhere... Extensive Reporting

eCase - A Simple and Intuitive User Interface eCase has a modern and consistent browser-based user interface where the resident is central to all functionality. eCase minimises keystrokes. In most instances, information is found within two mouse clicks. All drill down (detail) data is delivered via a single click on a link or a graphic.

“

eCase puts “care” back into “electronic clinical care”. eCase provides managers with the necessary tools to mitigate risk, manage residents, optimise funding and ultimately run an efficient and low risk care facility.

“

eCase is a clinical pathway tool that follows a resident centric model for care. eCase supports the administration, clinical care and management functions of aged care.

Tablet Apps Health Metrics has iPad and Android “Apps” for eCase. The new applications are compatible with iPad, Android and Windows 8 devices. The thin client, browser environment will continue to be a core part of the system, however Health Metrics recognises the need for “app style” interfaces that complement the enterprise suite. These tablet apps enhance the user experience and give customers greater choice when deciding on how to access the system on any device, anytime, anywhere... These applications provide a familiar, mobile, easy to use tablet user-interface, thus significantly reducing the training needs for new staff. Further, these applications will provide additional “power out” and offline synchronisation features that will allow users to store data locally and re-synch with the server at a later point in time. This in turn provides an additional layer of system redundancy.

For further information or to see an eCase demo, please call Health Metrics on 1800 810 081 or email us at enquiries@healthmetrics.com.au .

The interface is intuitive and “web-familiar”, making for shorter learning curves and faster deployments. A friendly interface combines with fast response times to create a positive user experience. This equates to a low deployment cost and a low total cost of ownership (eg. minimal retraining). 13

Issue 24: Healthcare Apps

PTSD Coach Australia mobile app PTSD Coach Australia is a mobile app developed by the Departments of Veteransâ&#x20AC;&#x2122; Affairs and Defence to support serving and ex serving Australian Defence Force (ADF) personnel experiencing posttraumatic stress disorder (PTSD). Why an app? Younger veterans particularly have an expectation of digital access and flexibility and the app seeks to give them greater capacity to support their own recovery. A mobile app can be stigma-free, used privately and anonymously. Mobile devices are always on, accessible and available when needed most. They can offer support when clinicians are not available, can be personalised, and multi-media presentations, game-based learning, location-based services can enhance the user experience. 14

Why PTSD? The 2010 ADF Mental Health Prevalence & Wellbeing Study found that PTSD was the most prevalent anxiety disorder in the ADF. The PTSD Coach Australia app helps serving and ex-serving ADF members and their families understand and manage symptoms that commonly occur after trauma. By providing individuals with the education about PTSD, information about self-assessment and professional care, and tools to manage the stresses of daily life with PTSD, this app gives them greater responsibility for their own self-management and recovery process. How does the app work in treatment? Mental health practitioners are using PTSD Coach Australia in conjunction with traditional treatment for

trauma. They use the app to record real time assessments based on the PCL and provide necessary skills training including basic psychoeducation, replacing workbooks, audio etc. Subsyndromal problems can be addressed as can intermittent symptoms. Patients can receive reminders to attend appointments, rehearse skills and coping behaviours, or self-assess between sessions. Assessment results can also be emailed to a health clinician to allow for monitoring between consultations. What type of patient is it for? As a clinician, you need to decide whether PTSD Coach Australia is appropriate for individual patients. Ideally, the patient will have a diagnosis of PTSD and be in treatment for the condition. People with Acute Stress Disorder or subclinical presentations may find the app of benefit, but it is important to note that if your client does not have PTSD, there are options for mood management tools (including apps and web resources) that may be more appropriate to their condition. What can you do? As a health professional treating serving or ex serving personnel for PTSD, you can: • Watch the video of Clinical Psychologist Dr Liam Connor discussing the app and how he uses it with his patients at www.youtube.com/DVAAUS • Download the app and become familiar with its functionality. The app is free from the App Store for Apple devices and Google Play for android devices. • Recommend it to your patients where clinically appropriate. • Download the clinician’s guide to find information on how to integrate PTSD Coach Australia into your client’s care. • Give us feedback: DVA and Defence want your professional input in improving the app. Send your feedback to PTSD Coach Australia. Note: some features of this app may not be accessible on earlier model Android phones. Visit us online at: www.at-ease.dva.gov.au/professionals For more information, please contact the team at at-ease@dva.gov.au. 15

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eCase is Health Metricsâ&#x20AC;&#x2122; electronic clinical enterprise solution for the aged care sector, which consists of a number of tightly integrated modules. The eCase CORE Module is a prerequisite for other modules. You can select modules according to your organisational requirements, and we can create a customised integrated package to meet your needs. Here is an overview of all available eCase Modules: Medicare On-Line Claiming Module

Business Intelligence (BI) Module

Quality Management Module

e-Competencies Module

e-Surveys Module

e-Contracts Module

Medication Management Module (Administration)

eCase CORE Module - Resident Management - Basic Reporting - Alerts - Decision Support - Extended Reporting

Tablet Apps

Independent Living Unit (ILU) Module

e-Rosters Module

ACFI Management Module

Community Care Module

- Optimisation - Revenue Mining - Revenue Protection

- Optimisation - Rostering - Disability Support - CDC Support

eCase Benefits:

Care Module - Work Log - Care Plans - Assessments - Registers - Progress Notes - Charting

Mitigates Compliance Risk

ACFI Revenue Mining, Protection, Optimisation

Clinical and Financial Governance

Modern, Innovative, Future Proofing

Lowers Validation Risk

Access: Any Device, Anytime, Anywhere...

Care Documentation and Process Visibility

Extensive Reporting

CONTACT US FOR A PRODUCT DEMONSTRATION p. 1800 810 081 w. www.healthmetrics.com.au enquiries@healthmetrics.com.au w. www.healthmetrics.com.au p. 1800 810 081 e.e.enquiries@healthmetrics.com.au 19

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Strengthening

Medication Safety Shaping medication systems & meeting the National Standards

12th & 13th february 2014, mercure, sydney

Key speakers

Learn how to Achieve effective resource management to drive successful accreditation

A/Professor Charles Mitchell

Helen Lowy

University of QUeensland & princess alexandra hospital

department of health, vic & aUstralian commission on safety and QUality in healthcare (acsQhc)

Establish a governance system that promotes continual improvement Drive multi-disciplinary collaboration to strengthen engagement Conduct reliable and consistent audits

Toni Howell

Tony Hall

st vincent’s hospital melboUrne & aUstralian coUncil on healthcare standards (achs)

Griffith University & society of hospital pharmacists aUstralia (shpa)

Pre & Mid Conference Workshops Workshop A

Workshop B

How to develop sustainable audits

Strengthening governance for medication safety