CASE STUDY
Nuvei accelerates GRUBBRR’s expansion into the Canadian Market
“Nuvei’s robust API enabled us to go to market without delays. It minimized the amount of coding and overall certification efforts for our developers. We were able to simply plug in, instead of reinventing the wheel.”
— Sam Zietz, CEO, GRUBBRRABOUT GRUBBRR
GRUBBRR is a technology company that delivers self-ordering solutions for small to large companies across different verticals including: QSR restaurants, fast-casual restaurants, cafes, bakeries, stadiums, movie theatres, casinos, micro markets, retailers, amusement and entertainment centers, and golf courses. Offerings include: self-service kiosks, contactless ordering, point-ofsale systems, mobile ordering, online ordering, tableside ordering, food lockers, curbside delivery, and other services intended to materially increase business efficiency.
THE CHALLENGE
GRUBBRR was looking to expand into the Canadian market quickly, but the typical certification process would take 6-8 months. Additionally, in the wake of the COVID-19 pandemic, there was increased urgency and demand for self-ordering technology and safer payment options. GRUBBRR also needed an advanced platform that would allow them to scale easily, given the volume they were anticipating. The combination of kiosks, mobile ordering and online ordering required a platform that could operate with both cardpresent and card-not-present transactions.
Key considerations included:
• Quick certification
• Simple API integration
THE RESULTS
• Card present and card-notpresent processing
• Robust payment security
• Strong local presence
• Business intelligence tools
• Responsive development teams
• Business development and support
Nuvei’s consultative approach and strong local presence in Canada delivered exactly what GRUBBRR needed. One platform and a simple integration provided GRUBBRR the ability to process payments online, in-store and at unattended locations.
After long delays trying to get certified with another processor, GRUBBRR turned to Nuvei and was certified and integrated in 2 weeks!
“Hats off to Nuvei for putting payment technology and a strong partnership approach side by side. It’s a clear distinguishing factor that sets them apart from traditional fintech companies.”
— Sam Zietz, CEO, GRUBBRRHOW NUVEI MADE IT HAPPEN
Quick Certification
Nuvei’s platform allowed GRUBBRR to access the Canadian market much quicker than usual. Through a collaborative effort, the developers at GRUBBRR were able to accelerate from one cycle to the next. GRUBBRR was certified on Nuvei’s platform in 2 weeks.
Single API for Cross-border Expansion
Nuvei’s unique API allows independent software vendors (ISVs) to build payment acceptance solutions in both Canada and the U.S., through a single connection. This unified API made it quick and simple for GRUBBRR to integrate their solution, since they were already connected for U.S. payment acceptance.
Fully-Integrated Payments
Nuvei’s platform provides a frictionless integrated checkout experience. This allows GRUBBRR to process debit cards and credit cards both online and in store. Plus, it enables GRUBBRR to keep track of it all through one single, unified payment platform.
Payment Security and PCI Compliance
Nuvei provides a stable and secure platform for accepting payments, while also reducing PCI scope and liability for GRUBBRR. A team of in-house risk and compliance specialists also ensure adherence to industry guidelines and provide the highest level of support available.
LOOKING AHEAD
Strong Local Presence
Nuvei is a global payment processor with a strong local presence in Canada, making it an excellent choice for any ISV vendor looking to expand into the region. GRUBBRR decided to process with Nuvei because of the company’s deep knowledge of the Canadian payments landscape. From certification to regulation, Nuvei combines payment consulting and payment technology to help its clients grow their businesses.
Business Intelligence Tools
GRUBBRR clients have access to relevant insights within Nuvei’s robust reporting platform. From batch details to chargeback information, each client can easily access meaningful data when they need it. The ability to quickly pull reports and view transactions via the online merchant reporting dashboard, enables businesses to stay on top of their financials and make informed decisions.
Meaningful Partnerships
Businesses today need a partner who is innovative, flexible and collaborative, especially during periods of uncertainity. Nuvei understood the importance of getting GRUBBRR certified quickly and rallied together all the relevant resources to make it happen. From the partnership team to in-house developers, Nuvei provided the support GRUBBRR needed to navigate successfully into the Canadian market.
COVID-19 has definitely accelerated the shift towards digital payments over cash and with it, the need to modernize the entire buying experience for customers. Kiosks have been shown to increase average ticket size because of easy upselling, loyalty programs and fewer customers walking away. Plus, even beyond COVID-19, as self-ordering technology continues to evolve, there will be plenty of opportunity for GRUBBRR to leverage Nuvei’s payment infrastructure to grow their business globally!
Meet Nuvei: Our future-proof technology allows businesses to accept cutting-edge payment options, optimize new revenue streams, and get the most out of your existing stack—all on one platform.