NZMA Student Handbook 2012

New Zealand Management Academies Ltd School of Business and Hospitality Management

Student Handbook

Student Handbook 2012 Contents Welcome/Haere Mai................................................................................................. 3 New Zealand Management Academies (NZMA) School of Business and Hospitality Management ................................................. 4 Courses Offered at NZMA ....................................................................................... 5 Induction .................................................................................................................. 6 Services and Facilities Accommodation .................................................................................................................................................... 7 Attendance Line ....................................................................................................................................................

CafĂŠ .......................................................................................................................................................................

Community and Support Services .........................................................................................................................

Computer Access ..................................................................................................................................................

Emergency Services ..............................................................................................................................................

Recruitment Advisors - Redfish..............................................................................................................................

Fire Safety and Evacuation.....................................................................................................................................

First Aid..................................................................................................................................................................

General Health and Fitness....................................................................................................................................

Harassment ...........................................................................................................................................................

Hazards.................................................................................................................................................................

Library ...................................................................................................................................................................

Medical Services ...................................................................................................................................................

Photocopying and Printing ....................................................................................................................................

Safety ...................................................................................................................................................................

Student Loans and Allowances .............................................................................................................................

Student Support ....................................................................................................................................................

Transportation .......................................................................................................................................................

7 7 7 7 7 7 8 8 8 8 8 8 8 9 9 9 9 9

Student Support Change Of Contact Details/Address .................................................................................................................... 10 Code Of Practice...................................................................................................................................................10 Complaints Procedures ........................................................................................................................................10 Course Evaluation ................................................................................................................................................11 NZMA Complaints Procedures Flowchart...............................................................................................................12

Fees / Refunds Payment of Fees ..................................................................................................................................................13 Student Fees Protection .......................................................................................................................................13 Course Fee Refund Policies....................................................................................................................................13

Rules and Regulations Course Rules and Regulations For Students Studying with NZMA.......................................................................15 NZMA’s Policy on Malpractice / Plagiarism / Cheating .................................................................................................17

Student Handbook 2012 Administration Disciplinary Procedures.........................................................................................................................................18 Freedom of Information ........................................................................................................................................19 Student ID Card ....................................................................................................................................................19 ACADEMIC NZMA Diploma Level 5 & 6 (BTEC) .......................................................................................................................19 Equal Opportunities and Fair Access to Assessments ..........................................................................................20 The National Qualifications Framework .................................................................................................................20 Assessment Terminology.......................................................................................................................................21 Recognition Of Current Competency ....................................................................................................................22 Course Credits and Certificates ............................................................................................................................22 National Qualifications ..........................................................................................................................................22 Endorsement of Certificates ..................................................................................................................................23 Replacement Certificates ......................................................................................................................................23 Work Experience and Commercial On-Site Training .............................................................................................23 Submission Policy ................................................................................................................................................24 Assessment Appeal Process.................................................................................................................................24 NZMA Assessment Appeal Process Flowchart .....................................................................................................25

Appendix 1: Support and Guidance Directory......................................................................................................................... 26 Learner Contract and Agreement - Student Copy..................................................................................................31 Learner Contract and Agreement - NZMA Copy ...................................................................................................32

Welcome / Haere Mai Welcome to New Zealand Management Academies. You have enrolled on a course of study that will enhance your employment prospects and give you the skills required in today’s workplace.

This handbook is designed to help you understand the way NZMA operates, what you can expect from us, and what we expect from you. All staff and students are expected to know the information in this handbook.

Once you have read this handbook, please sign the learner contract (on the back page), cut it out and hand to your tutor or Student Support Advisor. The second copy of this contract is to stay in the book for your own reference.

New Zealand Management Academies delivers courses in Business Administration, Business Management, Contact Centre Operations, Hospitality Operations and Hospitality Management. Our training sites are located at Auckland Central, Auckland South and Waikato (see the back cover for contact details).

Our Vision: To be a leader in New Zealand education by making a meaningful difference to the lives of our students and their communities.

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NZMA Programme Information 2012

New Zealand Management Academies (NZMA) School of Business and Hospitality Management NZMA is a Private Training Establishment (PTE) owned and operated by Chairman and joint CEO, Mr Tim Cullinane.

NZMA is fully registered and accredited by the New Zealand Qualifications Authority (NZQA) and specialises in providing effective courses for vocational training in business, contact centre, hospitality and retail. All full time courses are individually accredited by NZQA and subsidised for local students, by the Tertiary Education Commission. The courses are further funded through Student Loans and Allowances (StudyLink), as well as through private tuition fees. NZMA is a market leader in the area of employment-related training.

In addition to our full-time training courses, from time to time NZMA may run: •

Short courses for the hospitality and service industries.

•

Corporate business training and short courses lasting between three hours and six weeks.

NZMA has an “open door” policy, with staff being available to students during set office hours. You will be advised of the office hours during induction.

The focus of our training academies is both academic and vocational. We are committed to you, our student, gaining a nationally recognised qualification and providing active support for you when you are seeking employment or want to participate in further studies.

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NZMA Programme Information 2012

Courses Offered at NZMA Business Courses

Hospitality Courses

National Certificate in Business Administration and Computing Level 2

NZMA Certificate in Hospitality and Employment Skills Level 3

NZMA Certificate in Business Administration and Employment Skills Level 3

National Certificate in Hospitality Level 4 National Diploma in Hospitality Management Level 5

NZMA Certificate in Business and Employment Skills Level 4

Diploma in Hospitality Management Level 5 and 6 (BTEC)

NZMA Certificate in Supervision Level 5 National Diploma in Business Level 5 NZMA Diploma in Business Level 5 (BTEC) NZMA Diploma in Business Level 6 (BTEC)

Contact Centre Courses

Cookery Courses National Certificate in Hospitality (Basic Cookery) Level 3 National Certificate in Hospitality (Cookery) Level 4 Diploma in Professional Cookery Level 5

NZMA Certificate in Contact Centre and Employment Skills Level 3

Retail Courses National Certificate in Contact Centres Level 4 and National Certificate in Business Level 4

National Certificate in Retail Level 3

Other Courses City & Guilds Barista Short Course

NZMA Programme Information 2012

Induction Induction occurs at the beginning of each course and the length of induction will vary from course to course. Each student will be provided with a induction pack which includes: •

Student Handbook which includes a Support and Guidance Directory

•

Stationery for initial use

•

Programme Outline

The first week includes: •

An introduction to students, tutors and the Academy Manager.

•

An orientation session where students will be referred to various sections of the Student Handbook.

The following issues are also covered: evacuation procedures, Health & Safety issues, dress code, student cafe, security and student ID cards.

•

An introduction to the course programme where the Programme Outline is discussed. The Programme Outline is a summary of the unit standards/modules required to achieve the specific qualification, and acts as a progress record. The relationship between unit standards, assessment and qualifications is explained during induction and is outlined in the Student Handbook.

•

International students will attend a session with the Student Services Team, which includes important information to help them stay safe and access the services they might require during their training. They will be issued with an International Student Handbook and be made aware of their rights as outlined in the Code of Practice for the Pastoral Care of International Students.

•

The issue of uniforms where applicable.

During the first 8 working days, students are expected to sign a Learner Contract and hand in a copy to their tutor/ Student Advisor to acknowledge having read and understood the content.

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NZMA Programme Information 2012

Services and Facilities Accommodation NZMA works with other organisations to provide homestay accommodation for international students. Please see your Student Advisor for more information. Your Student Advisor can also help you find temporary accommodation if required, or direct you to resources for finding a flat or apartment.

Attendance Line Please call 0800 116 611 if you are going to be absent from class.

PASTORAL CARE LINE FOR INTERNATIONAL STUDENTS For international students, please contact the following persons if there are any urgent matters arising outside of school times: For ACA students –contact 021 163 8694 For ASA students –contact Veronica Worsop (0275 958 280)

Cafe Each NZMA Academy has a café where fresh food, cooked on the premises, can be purchased at reasonable prices. These cafés also serve a range of snacks and bakery items. Cafés are operated by NZMA students as part of their hospitality programmes.

All Academies have facilities where students can relax and have their lunch. Vending machines for snacks and cold drinks are available.

Community and Support Services Please refer to the Support and Guidance Directory in Appendix 1 for contact numbers of different support services. Student Advisors may be able to provide further information if you cannot find the help you are looking for in the directory.

Computer Access Computing facilities which include Internet and e-mail facilities are available to students for study and job search related activities.

The Auckland Central Academy has a separate computer suite with printing facilities which is available for student use between 8.15am and 5.15pm Monday to Friday.

At Waikato and Auckland South Academies, students have use of the computers located in the classrooms or computer labs when not being used for training.

Emergency Services Police, Fire or Ambulance – telephone 111

Recruitment Advisors - Redfish Your Redfish Recruitment Advisor can assist you with CV writing, job search, interview techniques etc. They have information that can help you find part-time work while you are training and full-time work on completion of your course. International students on a Diploma course may legally work up to 20 hours per week and full time during the summer break (providing you have a Variation of Conditions on your Student Visa stating this).

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NZMA Programme Information 2012

Services and Facilities Fire Safety and Evacuation Students are required to follow the emergency procedures which are posted at various points around each Academy and covered at induction. In the event of a fire or evacuation, an alarm will sound. Please follow the instructions of the floor wardens. Do NOT use the lifts or run. Proceed immediately to the closest emergency exit and then to the assembly area.

First Aid Each Academy carries a first aid kit to treat minor injuries. Please contact the Academy First Aider for assistance.

The First Aider will be named on the student notice board.

General Health and Fitness We recommend that you undertake regular exercise. Being fit will assist you academically and with gaining employment as many employers believe that staff who are fit are less likely to be regularly absent on sick leave.

Your Student Advisor has details of fitness centres, gyms and pools in the local area and any other information that you may require.

Harassment Harassment of any type (sexual, racial or bullying, etc) is unlawful and will not be tolerated at NZMA under any circumstances. Should you feel uncomfortable about any situation or have any questions or concerns in this regard please see your Student Advisor or any other staff member of NZMA. Should you be experiencing any harassment outside NZMA, your Student Advisor will be available to help and will also have a list of support services that may be able to assist you.

Hazards If you notice anything around the Academy which you think could be a hazard and may cause physical harm, please inform your Student Advisor, Academy Manager or OSH representatives immediately. The OSH representative will report the issue in the Hazard Register and take steps to minimise or eliminate the hazard.

Library The Auckland Central and South Academies each have a library with literature relevant to the courses offered.

There are no overnight lending facilities however students may borrow books to use in class during the day.

Students at our Waikato Academy also have access to books, magazines and videos. Ask your tutor to assist you.

You can also join a public library, in the area in which you live, for free. You need to take proof of your residential address with you – this could be a letter or bill addressed to you.

Medical Services If you are registered with a local doctor, please inform your Student Advisor of the doctor’s name and telephone number. This ensures that this information is available should you become sick or have an accident whilst in class.

If you are not registered with a doctor or need a doctor in a local area, your Student Advisor will be able to provide you with contact information for a doctor within your local area. Student Services can give you the contact details of doctors who speak languages other than English.

For all medical emergencies, telephone the Ambulance Service - 111.

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NZMA Programme Information 2012

Services and Facilities Photocopying and Printing All Academies have photocopying/printing facilities available to students during normal hours. Students are allocated credit at the beginning of each block or quarter. If required, students can purchase extra credit from Administration. The minimum credit to buy is $5.

Safety NZMA promotes safe practices and a safe environment. All injuries and accidents have to be reported (by law), so that NZMA Management can take steps to prevent these happening again. Please report any injuries to the Academy OSH representative or to Reception.

Student Loans and Allowances (For NZ students) Your Student Advisor is able to provide you with information on Student Loans and Allowances. You can obtain additional information from StudyLink by calling them for free on 0800 88 99 00 or by visiting their website www. studylink.govt.nz.

Your Student Advisor can help you apply online for your student loan or allowance on enrolment. You can also see your Student Advisor for information on the Unemployment Benefit Student Hardship which is available to some students over the summer holiday break.

Student Support At Waikato and Auckland South Academies the staff members who provide non-academic support to students are called Student Advisors; at Auckland Central Academy they are called Student Support Advisors. Student Support Advisors have training and experience in helping international students. This handbook uses the generic term “Student Advisor” throughout to mean both roles.

Student Advisors and Student Support Advisors are available to help you with: Enrolment -

any queries you may have regarding your enrolment

Student Loans and Allowances Online visas -

NZMA is an approved online visa partner

Insurance -

for international students,‟ compulsory travel and medical insurance

Accommodation -

homestay arrangements for international students, temporary accommodation and resources for finding a flat or apartment

Complaints -

they will explain the complaints procedure which is included in this handbook and your complaint will be treated in confidence if requested

Transportation -

advice on buses and trains

If there is an issue you believe might be affecting your study or your ability to attend class, please let your tutor or Student Advisor know.

Transportation You can visit the following websites or call the numbers below for scheduled services: Auckland area - www.Maxx. co.nz or www.stagecoach.co.nz Or telephone Maxx on (09) 366 6400 Hamilton area - www.ew.govt.nz/aboutus/passengertransport/index.htm Or telephone Bus line (Hamilton) on 0800 4 BUS LINE or (0800 42875463).

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NZMA Programme Information 2012

Student Support Change of Contact Details/Address If you change your address or telephone number or your next-of-kin details change, please notify Reception so that your full contact details are always kept up-to-date in case of an emergency. For international students, it is vital that your contact details in New Zealand and your home country are kept up-to-date.

Code of Practice NZMA has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Ministry of Education. The Code provides a framework for the pastoral care of international students and will be discussed with international students during the first week of the course.

A summary of the Code is included in the International Student Handbook. Copies of the Code and translations of the summary of the Code are available from the Pastoral Care Team or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international.

Complaints Procedures In the event that a student has a complaint, whether it is about the training facilities or other matters relating to the operation of the Academy, the procedure is: Internal 1.

For the student to raise the matter either at the regular student feedback session or privately with an individual tutor or Student Advisor.

2.

If the matter is not resolved to the student’s satisfaction then the student should meet with the Academy Manager to state the complaint.

3.

A time will be set for the student and relevant person to discuss the matter with the Academy Manager.

The student is entitled to have a representative present if they wish.

4.

If the matter is not resolved to the student’s satisfaction then the student will address a written complaint to the Director, Domestic Students for ASA and Hamilton students, and the Director, International Business for ACA students.

5.

The written complaint will be investigated and will be responded to in writing as soon as the investigation is complete.

6.

If the student is not satisfied with the result in step 5, the complaint can be sent to the Executive Team.

This can be e-mailed to admin@nzma.co.nz, or mailed to NZMA, PO Box 6172, Wellesley St, Auckland.

The Executive Team will investigate the complaint and respond to the student within ten working days.

In the event that all the above steps have been taken with no satisfactory result, the student may directly contact: The Complaints Officer, Quality Assurance Division The New Zealand Qualifications Authority PO Box 160, Wellington 6140 Phone: 0800 QAHELP (0800 724357) Email: helpdesk@nzqa.govt.nz Complaints Kit:http://www.nzqa.govt.nz/for-learners/rights/complaints.html

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NZMA Programme Information 2012

Student Support Or for issues relating to the Code of Practice for the Pastoral Care of International Students: The International Education Appeal Authority Tribunals Unit Level 1, 86 Custom House Quay Private Bag 32001, Panama Street Wellington Phone: +64 4 462 6660 Fax: +64 4 462 6686 Email: ieaa@justice.govt.nz Website: www.minedu.govt.nz Please note that the internal complaint process should be used to address issues in the first instance, before contacting an external organisation. If not, you may be referred back to NZMA by the external organisation in order for the internal process to be used first.

Course Evaluation NZMA operates an internal course evaluation procedure, which takes place at least once during the course.

This evaluation is an anonymous electronic questionnaire, covering aspects of your course, facilities, student support and tutors. Student feedback enables us to ensure your expectations are being met and that continuous improvement occurs. These evaluations occur on the same day for all students at all academies. Other forms of student evaluation and feedback also occur which will be explained during induction.

As well as giving this feedback during your course, you may also be contacted approximately six and twelve weeks after completion so that NZMA can evaluate the relevance of your training in your workplace.

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NZMA Programme Information 2012

NZMA Complaints Procedures Flowchart Problem?

Raise the matter at your regular student feedback session

Talk to a tutor

Talk to a Student Advisor/Student Support Advisor

Problem solved

Problem not solved

Problem solved

Problem solved

Meet with the Academy Manager to discuss the problem. You can bring a Student Advisor/Student Support Advisor, Whanau/family or representative person to support you.

Problem not solved

ACA students: Write up a letter of complaint to the Director, International Business. You can ask a Student Advisor to help you.

Problem solved

ASA and WKO students: Write up a letter of complaint to the Director, New Zealand Students.

You can ask a Student Advisor to help you.

The Director of the Academy will investigate the complaint and respond to you immediately after the investigation is complete.

If you are dissatisfied with the outcome from the investigation, you may take your complaint to the Executive Team.

E-mail: admin@nzma.ac.nz or mail to NZMA, PO Box 6172, Wellesley St, Auckland

If you have completed steps above with an unsatisfactory result, you can contact: The Complaints Officer, Quality Assurance Division or The New Zealand Qualifications Authority The International Education Appeal Authority (IEAA) PO Box 160 Tribunals Unit, Level 1, 86 Custom House Quay Wellington 6140 Private Bag 32001,Panama Street, Wellington Phone: 0800 QAHELP (0800 724357) Phone: +64 4 462 6660, Fax: +64 4 462 6686 Email: helpdesk@nzqa.govt.nz Email: ieaa@justice.govt.nz, Complaints Kit: Website: www.minedu.govt.nz http://www.nzqa.govt.nz/for-learners/rights/complaints.html

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NZMA Programme Information 2012

Fees / Refunds Payment of Fees Fees must be paid in full prior to the start of your studies. Domestic students awaiting payment by student loan must provide confirmation of the student loan application prior to course commencement.

Student Fees Protection The following mechanisms will ensure the protection of students’ investment in their education: • Fees paid by students are banked directly into a Trust Account administered by an independent Chartered

Accountant. The fees are only paid out of the Trust Account after the seventh day from the start of the course.

•

In the unlikely event that NZMA is unable to continue delivery of your tuition for any reason your fees are protected by a bank bond in favour of an independent third party (Chartered Accountant). The bond covers the unused portion of the fees paid for the course of study. NZMA has contracted a Performance Guarantee for the bond with the Westpac Banking Corporation. Contact details for settlement of claims under these circumstances are Bend all and Cant, Chartered Accountants, PO Box 3015, Auckland.

Phone 09 309 2040.

Course Fee Refund Policies The refund policy is as follows: Students may be allowed to join a course as a late arrival after the scheduled commencement date. The provisions of NZMA’s Refund Policy apply from the scheduled commencement date and not the date on which late students arrive.

International Students Only 1. Withdrawal before course commencement: Where an international student withdraws within the first 10 working days from a course of study or training that is of three months or more. In the event of withdrawal from the course after fees have been paid but before the commencement of the course, all tuition fees less 25% (*based on actual costs incurred), will be refunded. *Actual costs incurred may include the following: •

Tuition fees, including amounts for the export education levy, recruitment, marketing, agents commission, and overhead costs

•

Course-related payments, including examination fees, and the costs of books and uniforms

•

Administration fees, or registration fees, or both

•

ESOL (English for Speakers of Other Languages) support

•

Student services fees

•

Airport pickup

•

Insurance

•

Accommodation (MOE Policy from June 2011)

2. Withdrawal from courses less than three months:

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2.1

For courses lasting less than 5 weeks (34 days):

If a student withdraws within the first two days after and including the scheduled start date of their course, 50% of the tuition fees will be refunded.

NZMA Programme Information 2012

Fees / Refunds 2.2

For courses lasting between 5 and 12 weeks:

If a student withdraws within the first five days after and including the scheduled start date of their course, 75% of the tuition fees will be refunded.

Domestic Students Only 1. Withdrawal from courses of 13 weeks or more: 1.1

Withdrawal within the first 8 working days after and including the course start date: If a student withdraws within 8 working days after and including the scheduled start date of their course, all tuition fees less $500 will be refunded.

1.2 Withdrawal on day 9 or later of the course:

If a student withdraws from their course of study before the completion date, they would only be eligible

for a refund of tuition fees in exceptional circumstances. This will be at the discretion of the Director of

Domestic Students and will be considered on a case by case basis. Students should provide

documentation to support any such application which must be made within one month of the last day of attendance.

2. On Day 9 or later, the Director of Domestic Students will make no refund: 2.1

Where a student has been expelled

2.2

Where a student wishes to transfer to another school

2.3

Where the enrolment application is found to be inaccurate in any way and the contract is terminated

No refund of fees paid by a Student Loan will be made payable direct to a student.

These course fee refunds will be paid directly to StudyLink to be deducted from the balance of the appropriate Student Loan Account.

International and Domestic Students 3. Written Confirmation of Withdrawal: Before processing a refund of fees, NZMA may require a student to provide written confirmation of the withdrawal from the student’s parents, guardian (if under 18 years old), or agent and, where a student has obtained a bank loan for the purpose of studying at NZMA, may require confirmation that the lender consents to the withdrawal.

4. Discontinuation of a programme: If NZMA decides, for any reason, to discontinue a programme of study, before the planned start date, all paid tuition fees will be fully refunded. Other than the student being entitled to such a refund, they will have no other claim against NZMA. 5. If a refund is appropriate pursuant to the NZMA Refund Policy: 5.1

If NZMA receives student fees via an Education Consultant or directly from a member of a student’s family, NZMA will endeavor to refund fees to the party that paid the fees to NZMA; or

5.2

If NZMA is aware that a student has obtained a bank loan for the purpose of attending NZMA, NZMA will endeavor to refund fees to the relevant lending bank unless otherwise instructed by that bank.

6. For a refund of their homestay fees: Students are entitled to either give two weeks notice or forfeit two weeks of homestay fees. The remainder of the fees will then be refunded to the student.

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NZMA Programme Information 2012

Rules and Regulations Course Rules and Regulations for Students Studying with NZMA

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1.

Attendance Policy (for international students)

Unless granted exemption from attendance by the Academy Manager or Management, students must attend a minimum of 90% of classes. This means being in class at the specified start time of the day’s tuition and remaining there for the full period of the tuition, except for scheduled breaks. The Academy reserves the right to request medical certificates or other documents to support reasons for absence.

Students who attend less than 90% of classes may face external penalties such as:

International Students: NZ Immigration Service may terminate your Student Visa.

2.

Participation Policy (for domestic students)

•

Students are required to attend every lesson for the full duration of their course. It is expected that you arrive on time, remain in class and participate during the entire lesson.

•

If you are running late or are unable to attend, it is important that we are aware of this. You are required to contact NZMA on the attendance line (0800 116 611) to advise of your absence or lateness before class starts.

•

The Academy reserves the right to request medical certificates or other documents to support the reasons for your absence.

•

If you do not make contact, your tutor will attempt to contact you on that same day. If you do not make contact with us, this may result in your Student Allowance, Living Costs or Training Incentive Allowance being stopped. Ongoing non-participation may result in up to and including your withdrawal from NZMA.

•

Class participation is very important, as this will ensure you are successful with gaining your qualification. If you are disruptive during class or not participating, your tutor will meet with you to discuss the concerns. This may result in up to and including your withdrawal from NZMA.

•

If there is an issue you believe might be affecting your ability to attend class, please let your tutor or Student Advisor know.

3.

Students will not impede the activities or work of NZMA, any organisation they are visiting as part of their course, any staff member or student of NZMA, any guest or member of the public visiting NZMA.

4.

Students will not smoke in any area of the premises, except for designated smoking areas.

5.

Students will not possess on the premises any illegal item or substance, or be on the premises whilst under the influence of alcohol, substance abuse, or non-prescribed drugs.

Unless specifically approved by Management, students will not consume alcohol on the premises.

6.

Students will not damage or move without authority any property within the premises.

7.

Students will not wilfully create a nuisance or act in a manner that is likely, in the opinion of Management, to create a safety hazard or damage the goodwill of the public.

8.

Students will not engage in any form of harassment or discrimination, whether of a sexual, cultural, religious or ethnic nature.

NZMA Programme Information 2012

Rules and Regulations 9.

Students will abide by the laws of New Zealand.

10.

Students will dress to an appropriate standard. Unless there are specific requirements for a particular course “appropriate standard” will mean the standards required for work in an office. In addition to any other action taken as provided for in this handbook, NZMA reserves the right to exclude a student from a field trip in cases where that student’s dress is not of an appropriate standard. The wearing of hats, sunglasses or personal headphones is not permitted in class. The chewing of gum is also not permitted.

11.

Students will be dressed to an acceptable standard whilst on educational visits and observe the rules and requirements of the host premises.

12.

Whilst undertaking work experience, students shall comply with such rules as the employer or host has for their own staff.

13.

Students shall not behave in an abusive (verbal, emotional or physical) manner to another student, tutor or staff member of NZMA.

14.

Students are requested to advise Reception of any change of address, telephone number or next-of-kin details.

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15.

Students must not engage in malpractice of any kind. Where a student is being assessed, either for a unit standard, assignment or for an external examination, then all the work submitted must be completed by that student with no aid from another person. Resources must not be used during an assessment which are not permitted for that assessment, or for which permission has not been given by the tutor. A detailed outline of NZMA’s Student Malpractice Policy is included in the next section of this handbook.

Students found have committed malpractice will immediately be subject to a final written warning and subsequently expelled from their programme of study and from the Academy, if found committing malpractice again. Following expulsion, New Zealand Immigration Services will be notified that an international student is no longer attending a programme of study, or StudyLink will be notified that a domestic student is no longer attending a programme of study (Student Allowances or Living Cost payments will be cancelled).

16.

Students must inform NZMA of any personal or professional relationships entered into that may give rise to a conflict of interest.

17.

Students must avoid any potential conflicts of interest with regard to working for another competitive organisation during their enrolment/study with NZMA and/or using NZMA resources or intellectual property for the benefit of a competing organisation.

18.

No student may access, alter or remove items from the records of any present or past student or staff member, in either printed or electronic form. No information pertaining to present or past students or staff members may be provided to any other party. This includes the student’s own record and assignments that are handed in, but does not prevent the student receiving a copy of their own record as outlined in the Freedom of Information section of this handbook.

NZMA Programme Information 2012

Rules and Regulations 19.

Students shall not make unauthorised use of equipment and/or software. Unauthorised use includes attempted access to restricted systems and illegal copying of software, both from and to the establishment’s equipment, and includes the introduction of computer viruses. It is not permitted for students to download or install any software without the expressed permission of NZMA staff. It is also not permitted for students to engage in “hacking” activity or to access any Internet site with illegal or pornographic content.

20.

Students will not supply false information, or knowingly fail to supply information in respect of liability for

fees or status as defined by the Education Act 1989, as amended; or any other information as required by statute.

21.

Any student who is a party to a breach of the rules committed by another student may, at the discretion of management, be deemed to be also guilty of that offence. Being ‘a party to’‟may include aiding, abetting, inciting, counselling, encouraging, assisting to conceal, and assisting to cheat, or in any way assisting in a breach of the rules.

22.

All students are required to speak English in the classroom.

NZMA’S Policy on Malpractice / Plagiarism / Cheating What is malpractice? (this list is not exhaustive and other instances of malpractice may be considered by NZMA at its discretion) A student has committed malpractice when:

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•

They allow their work to be handed in by another student as if it were the other student’s work.

•

They hand in another student’s work as their own.

•

Impersonation by pretending to be someone else in order to produce the work for another or arranging for another to take one’s place in an assessment/examination/test.

•

Collusion by working collaboratively with other learners to produce work that is submitted as individual learner work.

•

They complete an assessment in a group (of two or more) and hand in the same work as someone else in the group without approval.

•

They take an assessment out of the training area without the permission of the tutor.

•

They use resources during an assessment which are not permitted for that assessment (as shown on the front page of the assessment) or for which permission has not been given by the tutor.

•

Copying (including the use of Information and Communication Technologies to aid copying).

•

Plagiarism of any nature. Submitting work copied or closely paraphrased from textbooks, articles and from the Internet without acknowledging the source of the material. This practice of passing the work of other people off as your own constitutes plagiarism.

•

Deliberate destruction of another’s work.

•

Fabrication of results or evidence.

•

False declaration of authenticity in relation to the contents of a portfolio or coursework.

NZMA Programme Information 2012

Administration What is not malpractice?

Students are not committing malpractice if: • They discuss assignments, projects and any course material with others – this is a valid and useful way to learn.

•

One assessment is submitted for a group if this is allowed by the assessment.

• Work is handed in for which the student has received some assistance from a person approved by the tutor.

Tutor’s action on finding malpractice When a tutor has clear evidence of malpractice they are to report it to the Academy Manager. They are to arrange a time with the student and the Academy Manager and present the evidence. The student is entitled to bring a support person and will be informed of appeals procedures. If malpractice is found, a description in writing is sent to the Director, International Business or the Director, Domestic Students as appropriate.

If the finding is upheld, the student will fail the assessment on this occasion, and will be required to re-sit the complete assessment again. A final written warning will be issued, and any repeated instance of malpractice may result in immediate expulsion, as outlined in number 15 of the Rules and Regulations.

Disciplinary Procedures Where there is a breach of course rules, disciplinary procedures that apply both at NZMA training academies and work experience situations are: •

The first stage is a formal verbal warning from the Academy Manager. This warning will be recorded on the student’s confidential file and the student will be requested to sign an acknowledgement that the warning has been given.

• The second stage is a formal written warning. This warning will also be recorded on the student’s

confidential file and the student will be requested to sign an acknowledgement that the warning has been given.

•

The third stage is the final written warning. This warning will be recorded on the student’s confidential file and the student will be requested to sign an acknowledgement that the warning has been given.

•

The final stage is your expulsion from the course and NZMA.

Notes:

18

•

If you are unable to receive a warning because you are absent from the course, then the warning is considered to have been received if sent by mail to your last known address.

•

The Academy Manager or Management may go straight to a final written warning, or immediately expel a student, where breaches of rules 4, 5, 6, 7, 8, 9, 13, 15, 16, 17, 18, 19 or 20 are considered to be of a very serious nature.

•

Management may, at its discretion, dismiss a student who does not demonstrate a willingness to learn by the end of the second week of the course. This step is taken only after consultation with the student and tutors concerned.

•

Expelled students are not entitled to a refund of their tuition fees.

NZMA Programme Information 2012

Administration Freedom of Information You are entitled to request a copy of your individual Student Record and this should be in writing to the Academy Manager. The first copy is free, subsequent copies will be charged at 20c per page to cover copying costs.

Student ID Card Upon payment of fees and commencement of your study, NZMA will take your photo and apply for your student ID card. You will receive your student ID card within three weeks from the start date of your course. You can use your NZMA Student ID card to get discounted travel on certain bus and train services (please ask your Student Advisor or Reception for more information).

ACADEMIC NZMA Diploma Level 5 & 6 (BTEC) NZMA’s Auckland Central academy offers the Diploma in Business levels 5 and 6 and the Diploma in Hospitality Management levels 5 and 6. They are new UK based qualifications with staircasing opportunities to many universities worldwide. They are approved by the New Zealand Qualifications Authority (NZQA).

The qualifications are awarded by Edexcel (Business and Technology Education Council), which is the UK’s largest awarding body offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK and internationally.

The aims of the Diplomas are to provide:

19

•

Education and training for a range of careers in business and hospitality management.

•

Opportunities for learners to focus on the development of higher level skills in a business context.

•

Opportunities for learners to develop a range of skills, techniques and attributes essential for successful performance in working life.

•

Opportunities for learners to gain a nationally and internationally recognized vocationally specific qualification to enter employment in business or progress to higher education such as a full time degree in business or a related area.

NZMA Programme Information 2012

Administration Equal Opportunities and Fair Access to Assessments (City & Guilds and BTEC) The Equal Opportunities and Fair Access to Assessments policy applies to all students enrolled on the City & Guilds and BTEC programmes.

Any student registered for the City & Guilds or BTEC examinations receives information about the equality of opportunity and fair access to assessment policy of the above organisations.

In this policy, the term ‘access’ refers to candidates’ access to the range of assessment opportunities needed to satisfy the requirements of the qualification standards.

‘Fair assessment’ refers to the fair treatment of all candidates so that they are afforded the best opportunity to demonstrate their competence on an assessment.

A full copy of this policy is available in the library and on NZMA Live.

Assessment (City & Guilds and BTEC) All assessments are competency based. Students are assessed against specific learning outcomes and criteria for each unit. Three different grading criteria are applied in each unit: pass, merit and distinction.

The National Qualifications Framework The National Qualifications Framework (NQF) established by the New Zealand Qualifications Authority (NZQA) is based on unit standards.

A unit standard describes in detail what you need to know, or be able to do, to achieve competency in the knowledge and/or skill set covered by that unit standard. A unit standard is assigned a level, which ranges from 1 to 10. NZMA business and hospitality courses cover unit standards from level 2 (introductory certificate) to level 5 (diploma).

A unit standard is divided into elements - each of which contains details of what you need to know or do to achieve competency.

When you have mastered all the elements and have been assessed as competent, you have then gained credit for the unit standard. Each element contains performance criteria (PCs). These spell out the various standards to which you must carry out each element and hence the unit standard.

Example of an Element: From Unit Standard 497: Element 1

Protect Health and Safety in the workplace Recognise statutory rights and responsibilities

Performance Criteria 1.1 Requirements are identified as they apply to employees under the Health and Safety in Employment Act. 1.2

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Rights are identified as they apply to employees under the Health and Safety in Employment Act.

NZMA Programme Information 2012

Administration Assessment Terminology Assessments use words such as “describe” or “demonstrate”. The following list tells you what you are expected to do in an assessment when one of the specified words is used:

Term

What you have to do

Analyse

1. Present the components of the thing being analysed.

2. Evaluate the components.

3. Draw conclusions from your evaluation.

Compare

Bring out the points of similarity and points of difference.

Contrast

Bring out the points of difference.

Criticise

State your opinion of the correctness or merits of an item or issue.

Criticism may either approve or disapprove of something.

Define

Give the meaning of a word or concept, place it in the group or class that it belongs to, and set it off from other items in the same group or class.

Demonstrate

Show that you can do what is required, perform a practical task, and be observed in action.

Demonstrate an understanding of

By your actions or written work show that you understand the topic in question.

Describe

Give an account of, tell about, and give a word picture of.

Discuss

Talk over, consider from the various points of view, and present the different aspects.

Distinguish

Identify a part of a whole, show the difference between, define, explain why they are different.

Evaluate

Give the good points and the bad points, appraise, give an opinion regarding the value of, and talk over the advantages and limitations.

Explain

Make clear, interpret, make plain, tell “how” to, and tell the meaning of.

Identify

Recognise, distinguish, select from a range.

Interpret

Make plain, give the meaning of, give your thinking about, and translate.

Justify

Show good reasons for, give evidence, present facts to support your position.

Produce

Create what is required or make something. The question will often contain criteria or parameters about what is to be produced.

Summarise

Sum up, give the main points briefly.

Trace

Follow the course of, follow the trail of, and give a description of progress.

In the early part of the course your tutors will spend time explaining and demonstrating the use of terms. When you are carrying out an assessment and you are not sure what you have to do, don’t hesitate to ask your tutor.

Once a month, NZMA sends details of the unit standards that you have gained to NZQA to be entered on your National Record of Learning. Your course fees include the $1.55 charge per credit which is paid to NZQA. You must be registered on the National Student Index (NSI) for your achievements to be added to your Record of Learning. If you are not registered with the NSI, or hooked on with NZQA, we will automatically do this for you and pay the $25 fee on your behalf.

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NZMA Programme Information 2012

Administration Please note: • You may already be registered on the NSI, either from a previous training provider or from school. If so,

you need to supply your NSI number so that the units you gain will be added to your personal record at NZQA. Students may request a copy of their National Record of Learning from NZQA. This will show any units completed and gained in the previous calendar year. NZQA may charge a fee for this.

Cross Credit Procedures You may already have gained unit standards from another programme in school or with another training provider.

You may not have to be re-assessed in units gained even if they are in your NZMA course (this only applies to unit standards gained and reported to NZQA.) We will print out your NZQA Record of Learning to confirm the units have been completed. Depending on the NZMA programme of enrolment, selected unit standards may be integrated with other unit standards you may not have completed, necessitating the need for reassessment.

At the time of enrolment you will be informed whether you will require reassessment in any units.

Recognition of Current Competency If you believe that you are already competent in what is required for a particular unit standard (say in a previous course or job) then you may qualify for Recognition of Current Competency (RCC). Your Student Advisor has details of what is involved in this process.

Course Credits and Certificates Students earn credits progressively throughout their course for which each Student’s Course Planner is continually updated.

Credits are advised to NZQA each month and students receive a copy of their final Academic Record on completion of the course.

Successfully completed students receive an NZMA Certificate and Academic Record which lists all unit standard credits achieved throughout the course. Once advised to NZQA these credits become part of the Student’s Record of Learning.

National Qualifications The unit standards for which you gain credit build towards National Qualifications, which are either National Certificates or National Diplomas. Some unit standards can count towards more than one National Qualification.

The credits that you gain at NZMA may qualify you for a National Qualification. NZMA Registry will apply for the National Qualification that is part of your course to NZQA. The cost of the certificate is included in your course costs.

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NZMA Programme Information 2012

Administration Unit Standards Assessment Whilst training at NZMA you will be assessed against unit standards/modules. Each assessment will state the content of the unit or units, the elements being assessed and the performance criteria. Some performance criteria have what is called a range statement. Either all or the specified amount of items in the range statement must be assessed.

If you are not sure about any aspect of a particular assessment, please ask your tutor to explain.

You have an NZMA academic record for each area of your course. When you have all the elements in a specific unit standard you will have gained credit for that unit. If a skill is common to two or more unit standards, you are only required to complete the given activity for that skill once. This is known as “cross crediting”.

Endorsement of Certificates NZMA has two levels of achievement when you gain your qualification – Pass or Pass with Distinction. To gain a Pass with Distinction you must meet all the criteria as outlined below:

1. 90% attendance at completion of course

2. Successful completion of all unit standards in each 5-week module within the allocated 5-week period

3. No disciplinary action has been taken

4. The desired level of dress and appearance requirements have been met

Your NZMA certificate will be endorsed with either a Pass or a Pass with Distinction, however your NZQA certificate will not be endorsed it will only show the qualification that you have gained.

Replacement Certificates In the event that you reapply for an NZMA or NZQA certificate because you have misplaced your previous copy, you will be charged $15 per certificate.

Work Experience and Commercial On-site Training Some NZMA courses include on-site work experience, which is a great opportunity for you to try out the skills that you have been developing while operating in a real-life environment (normally you will not receive any additional funding for this work experience). Please remember that you are not only receiving an excellent personal opportunity, but are also representing NZMA. As such, you are still subject to the NZMA regulations as well as any other advised by your host company. In order for you to undertake work experience, you must achieve at least the minimum standard in academic study which will be explained to you by your tutor. NZMA reserves the right to postpone your work experience period until you reach that standard.

Activities NZMA expects you to actively participate in all off-site activities that are organised. These activities are organised for your benefit and are a part of your course of study. 

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NZMA Programme Information 2012

Administration SUBMISSION POLICY Assessment Deadlines Students must submit assessments according to the date specified by their tutor. Assessments submitted after the due date will not be accepted for marking. In cases where an assessment deadline had been missed, the student will be considered as remedial.

Extensions Where there is a legitimate need, extensions may be granted by the tutor under the following conditions: •

An extension is applied for in writing two days before the due date

•

Absence approval form has been approved by tutor and Academy Manager for the due date

Resubmissions* NZMA has an assessment policy where a student may have three attempts to reach competency (BTEC: pass/ higher grade) for an assessment. * Resubmissions do not apply to City & Guilds Assessments

Incomplete Assignments/Assessments Should a student not reach competency or pass following three attempts, they will need to re-submit the entire assessment the next time it is being assessed.

There are two categories of re-submission - remedial and repeat students In order to be eligible for the remedial category, a student must have 80% attendance and show competency in 80% of the term learning outcomes and criteria.

Remedial Remedial students may progress onto the next term, however it is mandatory for the student to attend scheduled remedial sessions. These sessions are scheduled outside of normal class hours.

Remedial students must complete and submit any outstanding assessments from the previous term according to the date set by the assessor. If the assessment is not completed as specified then the remedial student will be categorised as repeat.

Repeat If the student does not meet the remedial conditions then they will be required to re-enrol for the incomplete term when it is next offered. Repeat students will have to pay the full tuition fees for that term.

It is at the discretion of the tutor/assessor, in consultation with the Academy Manager, whether a further attempt will be allowed. There will be charges applicable for this further attempt. Student Services will advise the repeating student of the charges applicable.

Assessment Appeal Process NZMA has an Assessment Appeal Process available to you, should you be dissatisfied with the result of an assessment. In the first instance, the appeal should be raised with your tutor, and then with the Academy Manager who will refer the matter to the Central Academic Team (CAT). The CAT will make an unbiased decision, the results of which will be forwarded to you, your tutor and Academy Manager. If you are still not satisfied with the result of the appeal, you may register a further appeal with the NZMA Director of International Business.

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NZMA Programme Information 2012

NZMA Assessments Appeal Process Flowchart

Are you unhappy with the results of an assessment?

Do you think you did better than the results show?

Firstly raise the appeal with your Tutor

Problem not solved

Problem solved?

ďżź Meet with Academy Manager to discuss your appeal. The Academy Manager will refer your case to the Quality Team

You can register a final appeal with the NZMA Director, International Business or Director, New Zealand Students

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NZMA Programme Information 2012

Problem not solved

Problem solved?

Appendix 1: Support and Guidance Directory EMERGENCY Police/Fire Service/Ambulance ...........................................................................................................................111

ALCOHOL & DRUG PROBLEMS Al-Anon Family Groups (All Hours).......................................................................................................(09) 379 4871 Alcoholics Anonymous 24 Hour ....................................................................................................... 0800 229 6757 Alcohol Drug Helpline.......................................................................................................................... 0800 787 797 Community Alcohol and Drug Service ................................................................................................ 0800 787 792 Narcotics Anonymous ........................................................................................................................ 0800 628 632 Quitline (smoking) .............................................................................................................................. 0800 778 778

BANKS ANZ..................................................................................................................................................... 0800 269 296 ASB..................................................................................................................................................... 0800 803 804 BNZ.................................................................................................................................................... 0800 800 468 National............................................................................................................................................... 0800 181 818 Westpac.............................................................................................................................................. 0800 400 600 Kiwibank .............................................................................................................................................(09) 336 1133

COUNSELLING, HEALTH & INFORMATION AIDS Foundation ................................................................................................................................ (09) 303 3124 AIDS Hotline ....................................................................................................................................... 0800 80 2437 Anger Management Programme............................................................................................................ (09) 835 0509 Anglican Trust for Women & Children...................................................................................................(09) 276 3729 Auckland City Mission ..........................................................................................................................(09) 379 2395 Auckland Ethnic Council Inc.................................................................................................................(09) 362 7968 Auckland Sexual Abuse Health.............................................................................................................(09) 623 1700 Bethany Centre....................................................................................................................................(09) 376 1324 Budget Commission On Human Rights .............................................................................................. (09) 373 3897 Cancer Information Service................................................................................................................. 0800 800 426 Chinese Lifeline .................................................................................................................................. 0800 888 880 Chinese New Settlers Services Trust....................................................................................................(09) 262 3868 Cornerstone Christian Helpline ............................................................................................................(09) 307 1580 Diabetes Centre South Auckland ........................................................................................................ (09) 278 6364 Doctors/Hospitals ..............................................................................................................Refer to the Phone Book Eating Disorders...................................................................................................................................(04) 461 6528 Family Planning Association ............................................................................................................... 0800 372 546 Family Support Services .....................................................................................................................(09) 360 0229 Gambling Youthline ............................................................................................................................ 0800 654 659 Healthline............................................................................................................................................ 0800 611 116 Lifeline ............................................................................................................................................... 0800 111 777 Maori & Pacific Women’s Health Collective ...................................................................................(09) 378 8813

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NZMA Programme Information 2012

Appendix 1: Support and Guidance Directory Manukau Youth Resources Services....................................................................................................(09) 263 7340 Rape Crisis...........................................................................................................................................(09) 366 7213 Parent Help/Barnado’s (Child Abuse Prevention)............................................................................ 0800 472 7368 Plunket Line 24 Hour ......................................................................................................................... .0800 933 922 Prisoners Aid & Rehabilitation Society..................................................................................................(09) 630 0862 Rainbow Youth Trust............................................................................................................................(09) 376 4155 Rape and Sexual Abuse Healing Centre (Hamilton) .............................................................................(07) 839 4433 Relationship Services...........................................................................................................................(09) 525 1051 Safetynet (Domestic Violence) 24 Hr Crisis Line...................................................................................(09) 303 3939 Salvation Army (Northern)....................................................................................................................(09) 379 4150 SamoaAtia’e I MageleInc Society .....................................................................................................(09) 256 0900 Schizophrenia Fellowship Auckland Inc...............................................................................................(09) 378 9134 Sexual Health Service..........................................................................................................................(09) 307 2885 Shakti Asian Woman’s Safe House (24 hours)................................................................................. 0800 742 584 Stroke Foundation AKLD Ltd ...............................................................................................................(09) 441 8959 Tenancy Services................................................................................................................................ 0800 836 262 Toughlove Auckland Inc.......................................................................................................................(09) 624 4362 Victim Support ................................................................................................................................... 0800 842 846 Waitakere Sexual Abuse Counselling...................................................................................................(09) 837 2491 Wharekaha Home Builders Family Support..........................................................................................(09) 298 1761 Women’s Refuge 24 Hour Crisis Service (Auckland) ..................................................................... (09) 378 1893 Women’s Refuge 24 Hour Crisis Service (Hamilton)........................................................................(07) 855 1569 Youthline Crisis Phone Counselling .................................................................................................... 0800 376 633 Youthlink Family Trust..........................................................................................................................(09) 236 8660

GENERAL Auckland Visitors Centre......................................................................................................................(09) 979 2333 Automobile Association ...................................................................................................................... 0800 500 222 Maxx - Bus Information .......................................................................................................................(09) 366 6400 Citizens Advice Bureau (CAB) ............................................................................................................ 0800 367 222 CAB International Student Service.......................................................................................................(09) 309 3479 CAB Mandarin Line .............................................................................................................................(09) 634 2840 Doctor ................................................................................................................................................ (09) 373 4055 Library..................................................................................................................................................(09) 377 0209 Youthtown............................................................................................................................................(09) 379 5430 Youth Help Line .................................................................................................................................. 0800 376 633 Community Law Centre (Auckland) .....................................................................................................(09) 378 6085 Community Law Centre (Hamilton).......................................................................................................(07) 839 0770 Maternity Care ................................................................................................................................... 0800 686 223

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NZMA Programme Information 2012

Appendix 1: Support and Guidance Directory GOVERNMENT AGENCIES Birth, Deaths & Marriages .................................................................................................................. 0800 225 252 Employment Relations Infoline............................................................................................................ 0800 800 863 Human Rights Commission................................................................................................................. 0800 496 877 Inland Revenue .................................................................................................................................. 0800 227 774 Legal Aid..............................................................................................................................................(09) 306 3315 Land Transport and Safety Authority (LTSA) LTSA General Road Safety.................................................................................................................. 0800 699 000 LTSA Driver Licensing......................................................................................................................... 0800 822 422 LTSA Road User Charges.................................................................................................................... 0800 655 644 LTSA Motor Vehicle Registration ........................................................................................................ 0800 108 809 NZ Immigration....................................................................................................................................(09) 914 4100 OSH.....................................................................................................................................................(09) 277 7415 Police...................................................................................................................................................(09) 379 4500 Post Office...........................................................................................................................................(09) 302 1059 PSIS.................................................................................................................................................... 0800 807 747 Studylink ............................................................................................................................................ 0800 889 900 Workbridge ..........................................................................................................................................(09) 302 2836

POISONS & HAZARDOUS CHEMICALS National Information Centre Urgent Information...............................................................................................................................(03) 474 7000 Non-urgent & General Information Weekdays 9am-5pm ............................................................................................................................(03) 479 1200

RESCUE SERVICES Civil Defence ...................................................................................................................................... 0800 222 200 Search & Rescue.................................................................................................................................................111

SERVICES FOR PEOPLE WITH DISABILITIES Auckland Deaf Society Inc ..................................................................................................................(09) 630 6980 Disability Resource Centre...................................................................................................................(09) 625 8069

SERVICES FOR THE AGED Age Concern

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o Auckland .............................................................................................................................(09) 623 0184

o North Shore.........................................................................................................................(09) 489 4975

o KAAP-60 Plus (PacificIsland Homecare Service) .................................................................(09) 274 9153

NZMA Programme Information 2012

Appendix 1: Support and Guidance Directory TE MAORI Hoani Waititi Marae .............................................................................................................................(09) 818 2323 Nga Puawai O Wikitoria Kohanga Papakura ........................................................................................(09) 296 2143 NgatiWhatua O Orakei Maori Trust Board.............................................................................................(09) 521 2884 RangimarieKohanga Reo Takanini .......................................................................................................(09) 296 1237 Samuels RJ Rev Ratana Minister Wellsford..........................................................................................(09) 423 8352 Te Unga Waka Marae Epsom................................................................................................................(09) 520 0861 Te Kura O Hoani Waititi Marae .............................................................................................................(09) 818 2317

TRAUMA AND COUNSELLING ASSISTANCE Auckland Central Victim Support Group ............................................................................................. (09) 302 6653 Auckland HELP Foundation (Sexual Assault Victims) 24 Hours............................................................(09) 623 1700 Women’s Refuge................................................................................................................................ (09) 378 1893 Family Planning Association ................................................................................................................(09) 379 0657 FioPoChing (Family Support Services)..................................................................................................(09)360 0229 Anger Management & Drug Counselling .............................................................................................(09) 360 0229 Gambling Crisis Hotline....................................................................................................................... 0800 654 655 Gayline/Lesbianline.............................................................................................................................(09) 302 0590 KAAT Trust...........................................................................................................................................(09) 274 6918 Lifeline 24 Hour Counselling ................................................................................................................(09) 522 2999 Mid North Budgeting Services Trust ....................................................................................................(09) 401 2216 Miscarriage Support Group ................................................................................................................ (09) 378 4060 NZ Cot Death Association....................................................................................................................(09) 828 7576 Orakei Marae Social Services................................................................................................................(09) 521 0123 Pacific Island Refuge Centre.................................................................................................................(09) 634 4662

ELECTRIC POWER LINES Mercury Energy .................................................................................................................................. 0800 101 810 Contact Energy.................................................................................................................................... 0800 692 668

WATER / SEWAGE Emergencies 24 Hour...........................................................................................................................(09) 634 7840

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NZMA Programme Information 2012

30

Learner Contract and Agreement - Student Copy I, ________________________________________________________ Have attended induction and read all sections pertaining to New Zealand Management Academies Ltd (NZMA) general requirements and my chosen course. I acknowledge that by signing below, I agree to be bound by the conditions, rules and regulations of NZMA, as outlined in the Student Handbook.

(Initial Here) ..................

I have read and understood the sections regarding Complaints Procedures, Course Fee Refund Policies, and the systems for Student Fees Protection, Course Credits and NZMA’s Policy on Cheating.

(Initial Here) ..................

I understand that the details of course costs have been provided to me and that the fee for my chosen course is $________ less any Ministry of Education EFTS subsidy I am entitled to.

(Initial Here) ..................

I will not under any circumstances seek to hold NZMA/Fern responsible, accountable and/or liable for any loss, injury or damage (including in each case direct, indirect and/or consequential loss, injury or damage and howsoever arising) whether to myself, to others or to property arising from or related to participation in off-site activities.

I will at all times obey the instructions of NZMA/ Fern staff and/or the person responsible for the venue and/or activities and will, whether requested to or not, make full disclosure of any medical condition or other information which may be relevant to participation in off-site activities.

(Initial Here) ..................

I authorise and give my consent, under the Privacy Act, to NZMA providing details of my Student and Academic Records to the New Zealand Qualifications Authority, the Ministry of Education, TEC and any Government department or agency, which has funded my training at NZMA or its training divisions.

Signed: ___________________________________ Student

31

Signed:

___________________________________ Tutor / Staff Member

Date:

___________________________________

NZMA Programme Information 2012

Learner Contract and Agreement - NZMA Copy I, ________________________________________________________ Have attended induction and read all sections pertaining to New Zealand Management Academies Ltd (NZMA) general requirements and my chosen course. I acknowledge that by signing below, I agree to be bound by the conditions, rules and regulations of NZMA, as outlined in the Student Handbook.

(Initial Here) ..................

I have read and understood the sections regarding Complaints Procedures, Course Fee Refund Policies, and the systems for Student Fees Protection, Course Credits and NZMA’s Policy on Cheating.

(Initial Here) ..................

I understand that the details of course costs have been provided to me and that the fee for my chosen course is $________ less any Ministry of Education EFTS subsidy I am entitled to.

(Initial Here) ..................

I will not under any circumstances seek to hold NZMA/ Fern responsible, accountable and/or liable for any loss, injury or damage (including in each case direct, indirect and/or consequential loss, injury or damage and howsoever arising) whether to myself, to others or to property arising from or related to participation in off-site activities.

I will at all times obey the instructions of NZMA/ Fern staff and/or the person responsible for the venue and/or activities and will, whether requested to or not, make full disclosure of any medical condition or other information which may be relevant to participation in off-site activities.

(Initial Here) ..................

I authorise and give my consent, under the Privacy Act, to NZMA providing details of my Student and Academic Records to the New Zealand Qualifications Authority, the Ministry of Education, TEC and any Government department or agency, which has funded my training at NZMA or its training divisions.

Signed: ___________________________________ Student

32

Signed:

___________________________________ Tutor / Staff Member

Date:

___________________________________

NZMA Programme Information 2012

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NZMA Programme Information 2012

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NZMA Programme Information 2012

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To find out in-depth information about our school locations, course information, entry requirements, costs and how to enrol to study at NZMA, please:

CALL: 0800 222 336 EMAIL: info@nzma.ac.nz VISIT: www.nzma.ac.nz FOLLOW US : www.facebook.com/studynzma