NZMA 2013 Domestic Prospectus

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Auckland Central Campus

Auckland South Campus

PO Box 6172 Wellesley Street 80 Anzac Avenue Auckland 1010

PO Box 22655 12-16 Gordon Road Otahuhu Auckland 1062

aucklandcentral@nzma.ac.nz

aucklandsouth@nzma.ac.nz

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Panmure Campus

Waikato Campus

PO Box 6172 Wellesley Street 104 Queens Road, Panmure Auckland 1072

PO Box 19126 Level 2, Tower Building Centre Place (off Ward Street) Hamilton 3204

panmure@nzma.ac.nz

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To find out in-depth information about our school locations, course information, entry requirements, costs and how to enrol to study at NZMA, please contact:

0800 222 336 nzma.ac.nz /studynzma HOSPITALITY | BUSINESS | RETAIL | CONTACT CENTRE | COOKERY | EMPLOYMENT

Caroline Paepae NZMA Certificate of Business and Employment Skills Level 4

Kia Ora and welcome to NZMA If you want a career in hospitality, cookery, business, contact centre or retail, then you’ve come to the right place. That’s exactly what we specialise in at NZMA! All our tutors have lots of industry experience and we have a wide range of certificate and diploma courses to help you get an awesome job in one of these exciting industries.

We’ve been around since 1985 so we’ve got plenty of experience and expertise. But don’t just take our word for it. Come into one of our four Campuses and check us out. You won’t be disappointed!

NZMA’s School of Business and Hospitality Management will give you everything you need to start a great career. Enrol at one of NZMA’s four friendly Campuses (Auckland Central, Auckland South, Panmure and the Waikato) and you’ll get plenty of support and small classes with industryexperienced tutors.

Hospitality Business retail contact centre Cookery

Our qualifications are respected by employers and accredited by the New Zealand Qualifications Authority (NZQA). If you are keen to continue your studies, our certificate courses will lead you into our highly respected hospitality, cookery and business diploma programmes.

We know that every student is ultimately looking for a great job. NZMA’s dedicated employment service, NZMA Employment, will help make sure that when you graduate from NZMA you will be in an excellent position to start your new career.

We look forward to welcoming you to NZMA.

NZMA’s Commitment Our quality commitment At NZMA we are committed to offering quality learning. Our courses are all accredited by NZQA and in 2009 we became one of the first private training providers in the country to be granted a four-year NZQA external evaluation review cycle. This endorsement is a reflection of the quality of learning we offer at NZMA.

A fun supportive learning environment face with things like finances, child care or career pathways. They’ll give you all the encouragement and support you need to achieve your study and career goals.

Owner and Chairman

campuses all have professionally equipped training bars and student-run cafes and our cookery school in Panmure has excellent kitchen facilities. Business and contact centre students study in suites sponsored by organisations like Air New Zealand, Vodafone, Coca-Cola and ANZ Bank and all our students are provided with on-campus work opportunities. Our hospitality and cookery students run a variety of industry functions, our contact centre students take part in live calling campaigns, and our retail students get to run their own retail clothing shop!

Right from day one our friendly student advisors will help you with any questions you have about your studies or any issues you may

EMPLOYMENT

Our facilities are top-notch. For the hospitality students, our

At NZMA, classes are small and all of our tutors have lots of industry experience – so you can be sure that when you graduate

estions any qu e ts v a h iremen If you y requ r t n e n r de t ou about our Stu t c a t n 6. co 222 33 please 0 0 8 0 rs on Adviso

you’ll have all the skills you need to get a great job.

1 NZMA

NZMA 2

LEVEL 3

LEVEL 4

LEVEL 5

Choose Your Career

HOSPITALITY NZMA Certificate in Hospitality and Employment Skills Level 3

National Certificate in Hospitality Level 4

NZMA Certificate in Supervision Level 5

National Diploma in Hospitality Management Level 5

(20 weeks)

(25 weeks) (20 weeks for stair casing students)

(20 weeks)

(20 weeks / 2 years in total)

LEVEL 3

LEVEL 4

LEVEL 5

COOKERY National Certificate in Hospitality (Basic Cookery) Level 3

National Certificate in Hospitality (Cookery) Level 4

Diploma in Professional Cookery Level 5

(20 weeks)

(20 weeks / 1 year in total)

(40 weeks / 2 years in total)

LEVEL 3

LEVEL 4

LEVEL 5

RETAIL National Certificate in Retail Level 3

National Certificate in Retail Level 4

NZMA Certificate in Supervision Level 5

National Diploma in Business Level 5

(20 weeks)

(20 weeks)

(20 weeks)

(20 weeks / 1 year in total)

NZMA Certificate in Supervision Level 5

National Diploma in Business Level 5

(20 weeks)

(20 weeks / 1 year in total)

LEVEL 3

LEVEL 4

Take advantage of your NZMA Employment support and let us help you get a great job.

LEVEL 5

BUSINESS NZMA Certificate in Business and Employment Skills Level 4

NZMA Certificate in Business Administration and Employment Skills Level 3 (20 weeks)

(20 weeks)

LEVEL 3

LEVEL 4

LEVEL 5

CONTACT CENTRE NZMA Certificate in Contact Centre and Employment Skills Level 3 (20 weeks)

National Certificate in Contact Centres (Team Leader) Level 4 & includes National Certificate in Business (First Line Management) Level 4

NZMA Certificate in Supervision Level 5

National Diploma in Business Level 5

(20 weeks)

(20 weeks / 1 year in total)

(20 weeks)

3 NZMA

NZMA 4

Youth Programmes at NZMA (All qualifications are NZQA accredited)

NZMA Youth Guarantee programme 40 weeks in total This 40 week programme is offered at NZMA’s Auckland South and Waikato Campuses, and is available to 16 and 17 year olds.

The first 20 weeks of this programme covers NCEA compulsory credits, along with the National Certificate in Hospitality Level 2. The second 20-weeks offers you a choice between four Level 3 Certificates.

First 20 weeks: National Certificate in Hospitality and Employment Skills Level 2 What will I learn?

Graduates will gain an overview of the possible career choices

During the second 20 weeks of this programme you can choose to study one of the following NZMA Level 3 programmes: NZMA Certificate in Hospitality and Employment Skills (Level 3) NZMA Certificate in Business Administration and Employment Skills (Level 3) NZMA Certificate in Contact Centre and Employment Skills (Level 3) National Certificate in Retail (Level 3)

Further information for these Level 3 programmes can be found under each programme section

available to them and the skills necessary to make appropriate

What qualifications will I gain?

career related decisions.

• NCEA Level 1

The programme contains skills and knowledge relevant to health and safety, participating in a team, maintaining personal presentation, and providing information to customers.

• NCEA Level 2 • National Certificate in Hospitality (Level 2) And either: • NZMA Certificate in Hospitality and Employment Skills (Level 3)

Course content includes: • Roles in the hospitality industry • Career planning and goal setting • Skills for managing own learning

Study business, hospitality, contact centre or retail for FREE

• NZMA Certificate in Business Administration and Employment Skills (Level 3) • NZMA Certificate in Contact Centre and Employment Skills (Level 3) • National Certificate in Retail (Level 3)

• Working and communicating in teams • Preparation and service of hot beverages • Introductory health and safety skills

looking for something different from school?

• Introductory customer service skills • Preparing and maintaining food service areas

AND I GET NCEA too!!

Talk to one of our student advisors to see if you are eligible for this FREE programme.

Call - 0800 222 336 5 NZMA

Matthew Aulalo

NZMA Youth Guarantee Programme

...STUDY IN A FUN AND SUPPORTIVE ENVIRONMENT NZMA 6

Study Hospitality at NZMA (All qualifications are NZQA accredited)

NZMA Certificate in Hospitality and Employment Skills (Level 3) 20 weeks in total

National Certificate in Hospitality (Restaurant Service) (Level 4) 25 weeks in total

NZMA Certificate in Supervision (Level 5) 20 weeks in total

National Diploma in Hospitality Management (Level 5) Two years in total

This 20 week programme is offered at NZMA’s Auckland

This 25 week programme is offered at NZMA’s Auckland

This 20 week programme is offered at NZMA’s Auckland

This 2 year programme is offered at NZMA’s Auckland South,

South, Auckland Central, Panmure and Waikato Campuses.

South, Auckland Central, Panmure and Waikato Campuses.

South, Panmure, Auckland Central and Waikato Campuses.

Panmure, Auckland Central and Waikato Campuses.

What will I learn?

What will I learn?

What will I learn?

The first 18 months of this programme consist of the NZMA

This practical course is the perfect introduction to kick-start

Learn more about food safety, making cocktails, food and

Whether you’ve studied hospitality, business, retail or contact

your hospitality career. You’ll learn about restaurant service,

beverage matching and function work – and most importantly

centre at NZMA, our Certificate in Supervision will take you one

how to prepare and serve alcoholic beverages, make cafe-style

gain your LCQ (Licence Controller Qualification) and Food Safety

step further. It will develop your supervisory skills and teach

coffees and lots of other practical skills. As well as your NZMA

qualifications (direct entry only). These are important to help you

you all about team leadership, managing objectives, business

Level 3 certificate, you’ll come away with a National Certificate

get a job in any hospitality establishment.

compliance and human resources. Complete this course and

What will I learn?

you’ll become a better supervisor or manager!

This programme will fine-tune your practical skills and provide

in Hospitality Level 3 (Restaurant Service) and a Certificate of Achievement in Basic Food Safety.

Course content includes:

Course content includes:

Course content includes:

• Knowledge of New Zealand and International wines

• Leading a group/team to achieve objectives with

• Food safety - knowledge of contamination hazards

• Beer appreciation

• Bar and beverage service • Restaurant service • Functions setup

• Advanced food safety • Food and beverage matching • Making and serving alcoholic beverages, speciality coffees and cocktails

• Providing positive customer experiences

• Food and beverage operations

• Café and barista service

• Working and communication in a group environment

• Employment rights and responsibilities

• Function preparation

• CV and interview skills

• Basic nutrition in commercial catering • Liquor legislation

What qualifications will I gain?

National Certificate in Hospitality Level 3 (Restaurant Service).

What qualifications will I gain?

NZMA Certificate in Hospitality and Employment Skills Level 3.

National Certificate in Hospitality Level 4.

Hospitality Standards Institute Certificate of Achievement in

NZMA Certificate in Hospitality Level 4.

Food Safety.

Associated NZMA Certificates of Achievement.

Licence Controller Qualification (HSI).

National Certificate in Hospitality Restaurant Service (Level 4) and the NZMA Certificate in Supervision (Level 5).

you with a sound knowledge of operations management and

• Wine evaluation

and control methods

Certificate in Hospitality and Employment Skills (Level 3), the

some complexity

systems management in the hospitality industry. It is intended

for people with no prior experience in hospitality but who wish to obtain broad knowledge and understanding of the operational divisions of this sector.

• Analysing listening techniques and listening and responding to information • Workplace team leadership and team work

Course content includes:

• Group processes

• Food safety

• Managing a plan to achieve organisational

• Bar and beverage service

objectives • Developing strategies to establish and maintain positive workplace relationships • Developing and maintaining a safe and supportive working environment

• Restaurant service • Employment skills • Cafe and barista service • Preparation and serving alcoholic beverages • Advanced food safety skills

• Managing conflict in the workplace

• Knowledge of beverage products

• Planning for and carrying out staff selection

• Food and beverage matching

• Maintaining compliance with legal requirements

• The Sale of Liquor Act

and regulatory codes and standards • Human resource management

• Hospitality operations management • Hospitality systems management • Purchasing, stores, facility management etc

Hospitality Standards Institute Certificate of Achievement in Food Safety (direct entry only).

What qualifications will I gain?

• Team leadership and communication

Associated NZMA Certificates of Achievement.

NZMA Certificate in Supervision Level 5.

• Management - developing and coordinating people

To enrol contact our friendly team of Student Advisors on 0800 222 336 7 NZMA

• HR management • Recruiting, selecting staff

What qualifications will I gain?

National Diploma in Hospitality Management Level 5.

NZMA 8

Study Cookery at NZMA (All qualifications are NZQA accredited)

National Certificate in Hospitality (Basic Cookery) (Level 3) 20 weeks in total

National Certificate in Hospitality (Cookery) (Level 4) One year in total

Diploma in Professional Cookery (Level 5) Two years in total

This 20 week programme is only offered at NZMA’s

This 1 year programme is only offered at NZMA’s

This 2 year programme is only offered at NZMA’s

Panmure Campus.

Panmure Campus.

Panmure Campus.

What will I learn?

What will I learn?

Graduates of the Level 3 Certificate in Hospitality (Basic Cookery)

After completing the Level 3 Certificate in Hospitality (Basic

will develop the basic practical and theoretical skills required by

Cookery), graduates may choose to undertake 6 months of

commercial chefs. These skills include:

additional study to complete the Level 4 National Certificate in

• Food safety management

Hospitality (Cookery).

• The preparation of basic dishes at an operational level

Graduates of the Level 4 National Certificate in Hospitality

in the first year, and gain the expertise required for progression as

(Cookery) will have the skills needed to work in a commercial

a chef in the hospitality industry.

This programme is designed for students who have limited pre-existing commercial cookery knowledge.

Course content includes: • Hospitality Service, including:

Restaurant service / Customer service / Problem solving / Hospitality practices / Communication skills

• Cookery Fundamentals

The first year of this programme consists of the National Certificate in Hospitality (Basic Cookery) Level 3 and the National Certificate in Hospitality (Cookery) Level 4.

Students will build on the knowledge and techniques developed

restaurant/kitchen. This course builds upon the fundamental skills developed in Level 3. This includes the preparation of non-routine and complex dishes.

implement a live dinner service.

• Prepping and cooking dishes in a commercial kitchen • Food safety

Course content includes:

• Service sector cookery

• Menu development • The application of management skills in the development of

of basic stocks, sauces and soups / Theory and

What qualifications will I gain?

practical techniques related to the methods of

National Certificate in Hospitality (Cookery) Level 4.

products and services • Research and evaluation of current innovations • Development of practical application and management principles of food and beverage service

JELL ICOE

• Restaurant Cookery Techniques and principles associated with methods of

of food production management

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Students choose to major in either Patisserie or Gastronomy.

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National Certificate in Hospitality (Basic Cookery) Level 3.

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What qualifications will I gain?

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pastry sections

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• Understanding and experiencing the principles and concepts

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cookery / Skills in the restaurant saucier, larder and

advanced cookery skills as well as allied administrative and required to apply all the skills they have developed to plan and

Course content includes:

cookery, and food safety

This programme produces graduates who are proficient in kitchen management skills. As part of their course, students are

Kitchen safety / Equipment operation / Sharpening and maintenance of knives / Preparation and cooking

What will I learn?

In the final semester, students are required to complete a research project based on a full-time 600 hour internship.

VE

What qualifications will I gain?

Diploma in Professional Cookery Level 5.

NZMA’s Cookery programmes will be delivered out of our new Panmure Campus only.

104 Queens Road, Panmure Call:+64 9 309 7802 Visit: nzma.ac.nz 9 NZMA

NZMA 10

Ruth Holden

National Certificate in Hospitality Level 4 Culinary Fare Silver Medallist

Hospitality and Cookery Career Pathways

Fast Food Assistant/Crew

Restaurant Manager Cafe Assistant

Shift Manager

Cafe Manager

Assistant Restaurant Manager

Barista

Waiter

Duty Manager / Maitre D’

Food and Beverage Manager

Venue General Manager

Area Manager

Bar Manager

Operations Manager

Glassie Bartender

Restaurant Manager Head Chef

Dish Hand Prep Chef

Commis Chef

Demi Chef Guest Service Rep

Customer Service Representative

Porter

Rooms Attendant Rooms Team Leader

Domestic Flight Attendant

Pastry Chef

Assistant Housekeeper

International Flight Attendant

Chief Concierge

Front Desk Team Leader

CEO

Chef de partie

Executive Housekeeper Concierge

Executive Chef

Sous Chef

In-flight Service Manager

General Hotel Manager

Revenue Manager

Executive Assistant Manager

Front Office Manager

Hotel Duty Manager

11 NZMA

NZMA 12

Study Business at NZMA (All qualifications are NZQA accredited)

NZMA Certificate in Business Administration and Employment Skills (Level 3) 20 weeks in total This 20 week programme is offered at NZMA’s Auckland South and Waikato Campuses.

What will I learn?

Learn MYOB, reception skills, text processing, spreadsheets and lots of other entry-level business administration and computing skills. You will also greatly improve your English and maths skills as a result of studying on this programme.

Course content includes: Computing Applications • MS Word • MS Excel • MS Access • MS Publisher • MYOB • Internet Effective business communications • Memos • Emails • Letters • Meeting minutes • Customer service

What qualifications will I gain?

National Certificate in Business Administration Level 3.

NZMA Certificate in Business Administration and Employment Skills Level 3.

NZMA Certificate in Business and Employment Skills (Level 4) 20 weeks in total

NZMA Certificate in Supervision (Level 5) 20 weeks in total

National Diploma in Business (Level 5) One year in total

This 20 week programme is offered at NZMA’s Auckland

This 20 week programme is offered at NZMA’s Auckland

This 1 year programme is offered at NZMA’s Auckland South

South and Waikato Campuses.

South and Waikato Campuses.

and Waikato Campuses.

What will I learn?

What will I learn?

This is a brilliant course if you want to develop your general

Whether you’ve studied hospitality, business, retail or contact

administration skills further. It focuses on areas such as Microsoft

centre at NZMA, our Certificate in Supervision will take you one

Office, document integration, communication skills, specialist text

step further. It will develop your supervisory skills and teach

processing, accounting and payroll functions.

you all about team leadership, managing objectives, business

The first 6 months of this programme consists of the NZMA Certificate in Supervision (Level 5).

compliance and human resources. Complete this course and

Course content includes: • Manage interpersonal conflict

you’ll become a better supervisor or manager!

• Operate inventory systems

Course content includes:

• Management administrative services

• Leading a group/team to achieve objectives with

• Operation of spread sheets and Database • Write a user guide or technical text • •

Produce business information using advanced word processing Demonstrate knowledge of workforce health, safety, and wellness programmes in human resource management practice

• Ide financial record systems • Payroll, IRD employer reporting documentation for PAYE, FBT and GST • Personal financial goals • Customer satisfaction measurement tools • Strategies for communication in a culturally diverse workplace • Time management concepts

What qualifications will I gain?

National Certificate in Business Administration Level 4.

some complexity • Analysing listening techniques and listening and responding to information • Workplace team leadership and team work • Group processes • Managing a plan to achieve organisational objectives • Developing strategies to establish and maintain positive workplace relationships • Developing and maintaining a safe and supportive working environment • Managing conflict in the workplace • Planning for and carrying out staff selection

What will I learn?

Whether you want to own your own business or manage someone else’s, our National Diploma in Business will give you all the skills you need. We’ll teach you how to manage a small to medium sized business, covering everything from putting together your own business plan to marketing.

Course content includes: • Business planning • Communication • Financial analysis • Accounting • Administration of a business • Operations team work • Marketing • Human resources • Quality and time management • High-level document composition

Throughout the programme students are also familiarised with Microsoft Word, PowerPoint and Excel.

• Maintaining compliance with legal requirements and regulatory codes and standards • Human resource management

NZMA Certificate in Business and Employment Skills Level 4.

What qualifications will I gain?

National Diploma in Business Level 5.

What qualifications will I gain?

NZMA Certificate in Supervision Level 5.

These qualifications recognise a broad base of technical, practical and theoretical competencies required for people entering the workforce in a variety of roles.

These include: ✓ People aspiring to middle management and supervisory positions. ✓ People wishing to extend their knowledge and skills. ✓ People wishing to transition to higher levels of study.

13 NZMA

NZMA 14

Ngahoro Melsom

Business Career Path

Assistant Accountant Data Entry Financial Controller / CFO

Credit Control Marketing Assistant

Accounts Payable / Receivable

Senior Product Manager

Communications Assistant

Category Manager Marketing Manager

Product Manager Human Resources Assistant

Reception

Coordinator

Human Resources Executive

Sales Coordinator

CEO

Training & Development Manager

National Sales Manager

Office Manager Customer Service Manager

Logistics Planner

Systems Administrator

Human Resources General Manager

Regional / Area Sales Manager

Customer Service Representative

IT Help Desk

Logistics Manager

Sales Representative Call Centre Team Leader

Distribution Centre Manager Warehouse Coordinator

Help Desk Manager

Network Administrator

15 NZMA

Events Manager

Office Administrator

Import Export Associate

Human Resources Manager

Shipping Coordinator

IT Manager

NZMA 16

Study Contact Centre at NZMA (All qualifications are NZQA accredited)

NZMA Certificate in Contact Centre and Employment Skills (Level 3) 20 weeks in total This 20 week programme is offered at NZMA’s Auckland South and Waikato Campuses.

National Certificate in Contact Centres (Team Leader) & National Certificate in Business (First Line Management) (Level 4) 20 weeks in total

NZMA Certificate in Supervision (Level 5) 20 weeks in total

National Diploma in Business (Level 5) One year in total

This 20 week programme is offered at NZMA’s Auckland

This 1 year programme is offered at NZMA’s Auckland South

South and Waikato Campuses.

and Waikato Campuses.

This 20 week programme is offered at NZMA’s Auckland

What will I learn?

South Campus.

What will I learn?

If you’re already working as a team leader in a contact centre or

This entry-level qualification is for people working, or wanting to

training towards it, then this is the qualification for you.

work, in contact centres and covers the range of basic knowledge and skills required in this industry. You will also greatly improve your English and maths skills as a result of studying on this programme.

Whether you’ve studied hospitality, business, retail or contact centre at NZMA, our Certificate in Supervision will take you one step further. It will develop your supervisory skills and teach

What will I learn?

compliance and human resources. Complete this course and you’ll become a better supervisor or manager!

Course content includes:

specialised statistical and technological skills expected of team leaders in the industry. Build on your communication and

Course content includes: • Leading a group/team to achieve objectives with

• Customer service and sales techniques

technical skills and learn about quality monitoring in a contact

• How to respond to difficult customers

centre. Employers see this qualification as the first step on the

• Effective communication techniques

contact centre management pathway.

• How to build and maintain rapport within a team • Assertiveness and personal development • Contact centre terminology • Call management • Microsoft Word, Internet, email and data entry skills • Contact centre technology • Stress and time management • Research skills • Resumes and covering letters • Interview and job seeking techniques

some complexity • Analysing listening techniques and listening and responding to information

Course content includes:

• Workplace team leadership and team work

• Contact centre organisational structure

• Group processes

• Workplace culture

• Managing a plan to achieve organisational

• Performance planning • Performance monitoring • Workplace health and safety • Team training • Operations management

objectives • Developing strategies to establish and maintain positive workplace relationships • Developing and maintaining a safe and supportive working environment

What will I learn?

Whether you want to own your own business or manage someone else’s, our National Diploma in Business will give you all the skills you need. We’ll teach you how to manage a small to medium sized business, covering everything from putting together your own business plan to marketing.

Course content includes: • Business planning • Communication • Financial analysis • Accounting • Administration of a business • Operations team work • Marketing • Human resources • Quality and time management • High-level document composition

• Managing conflict in the workplace

What qualifications will I gain?

National Certificate in Business (Frontline Management) Level 4.

What qualifications will I gain?

Certificate in Supervision (Level 5).

you all about team leadership, managing objectives, business

Level 4 teaches you the supervisory skills, as well as the

environment

The first 6 months of this programme consists of the NZMA

National Certificate in Contact Centres (Team Leader) Level 4.

• Planning for and carrying out staff selection

Throughout the programme students are also familiarised with

• Maintaining compliance with legal requirements

Microsoft Word, PowerPoint and Excel.

and regulatory codes and standards • Human resource management

What qualifications will I gain?

National Diploma in Business Level 5.

What qualifications will I gain?

National Certificate in Contact Centre

NZMA Certificate in Supervision Level 5.

Operations Level 3.

NZMA Certificate in Contact Centre and Employment Skills Level 3.

17 NZMA

“it’s easy to get started - call 0800 222 336”

NZMA 18

Study Retail at NZMA (All qualifications are NZQA accredited)

National Certificate in Retail (Level 3) 20 weeks in total

National Certificate in Retail (Level 4) planned for 2013 20 weeks in total

NZMA Certificate in Supervision (Level 5) 20 weeks in total

National Diploma in Business (Level 5) One year in total

This 20 week programme is offered at NZMA’s Auckland

This 20 week programme is offered at NZMA’s Auckland South

This 20 week programme is offered at NZMA’s Auckland

This 1 year programme is offered at NZMA’s Auckland South

South and Waikato Campuses.

and Waikato Campuses.

South and Waikato Campuses.

and Waikato Campuses.

What will I learn?

What will I learn?

What will I learn?

You will learn a wide range of skills and knowledge to help build

The qualification recognises the skills necessary for people to

Whether you’ve studied hospitality, business, retail or contact

your retail career. You will also greatly improve your English and

plan, organise, and manage themselves, and other people in a

centre at NZMA, our Certificate in Supervision will take you one

maths skills as a result of studying on this programme. Wherever

retail environment.

step further. It will develop your supervisory skills and teach

appropriate you will be exposed to experiences designed to build your practical skills.

Course content includes: Sales and Consumerism • Selling skills • Understanding of sales legislation

Course content includes:

• Managing complaints and difficult situations • Customer service techniques

compliance and human resources. Complete this course and you’ll become a better supervisor or manager!

• Plan merchandising • Integrating knowledge of legislation • Select and present goods for promotion • Specialised product knowledge Sales Transactions & Cash Handling • Manage checkout merchandising • Business calculations, reconciliation of sales records and takings

Retail Skills

Leadership & Interpersonal Skills

• Replenish and protect stock

• Protecting the safety of personnel, plant, and property

• Develop product knowledge

• Provide leadership for a team

• Cash handling and reconciling sales

• Problem-solving and conflict management

Workplace Training

Stock Management

• Ordering and storing stock

• Establishing and maintaining stock levels

• Workplace safety

• Stocktake management

• Working in a team

• Retail management

What qualifications will I gain?

What qualifications will I gain?

National Certificate in Retail Level 3.

National Certificate in Retail Level 4.

What will I learn?

Whether you want to own your own business or manage someone else’s, our National Diploma in Business will give you all the skills you need. We’ll teach you how to manage a small to medium sized business, covering everything from putting together your

Retail Planning & Brand Identity

• Customer Service Customer Service

Certificate in Supervision (Level 5).

you all about team leadership, managing objectives, business

• Knowledge of retail in New Zealand • Customer behaviour

The first 6 months of this programme consist of the NZMA

own business plan to marketing.

Course content includes: • Leading a group/team to achieve objectives with some complexity • Analysing listening techniques and listening and responding to information • Workplace team leadership and team work • Group processes • Managing a plan to achieve organisational objectives • Developing strategies to establish and maintain

Course content includes: • Business planning • Communication • Financial analysis • Accounting • Administration of a business • Operations team work • Marketing • Human resources

positive workplace relationships • Developing and maintaining a safe and supportive

• Quality and time management • High-level document composition

working environment • Managing conflict in the workplace • Planning for and carrying out staff selection

Throughout the programme students are also familiarised with

• Maintaining compliance with legal requirements

Microsoft Word, PowerPoint and Excel.

and regulatory codes and standards

What qualifications will I gain?

• Human resource management

National Diploma in Business Level 5.

What qualifications will I gain?

NZMA Certificate in Supervision Level 5.

“it’s easy to get started - call 0800 222 336” 19 NZMA

NZMA 20

Contact Centre Career Path

Retail Career Path

Fa’alupea-Malieo Sanerivi

Fofoga Junior Afiamalu

National Certificate in Retail Level 3

Customer Service Representative (CSR)

Regional Manager

Retail Assistant

(CSR) Floor Manager

Assistant Manager

National Manager

Multiple Store Manager

Contact Centre Manager

(CSR) Team Leader

General Manager/ CEO

Operations Manager Visual Merchandiser

Assistant Team Leader

Scheduler and Forecaster

Shift Manager

Visual Merchandising Manager

21 NZMA

Store Manager

NZMA 22

What Do I Need? Checklist ✓

NZMA General Entry Requirements: ✓ You need to be 16 years or older to study one of NZMA’s Business, Retail or Contact Centre courses ✓ You need to be 17 years or older to study one of NZMA’s Hospitality or Cookery courses

LEVEL THREE

LEVEL FOUR

LEVEL FIVE

LEVEL FIVE DIPLOMA

✓ You need to complete the programmes entry evaluation

National Diploma in Hospitality Management (Level 5)

Meet general entry requirements

National Diploma in Business (Level 5)

Meet general entry requirements

Meet general entry requirements Have completed the NZMA Certificate in Business and Employment Skills Level 4 or equivalent or have relevant work experience

Have completed NZMA’s Level 3 and 4 hospitality certificates

Have completed the NZMA Certificate in Business and Employment Skills Level 4 or equivalent or have relevant work experience

Have completed the NZMA Certificate in Business and Employment Skills Level 4 or equivalent or have relevant work experience

NZMA Certificate in Supervision (Level 5)

NZMA Certificate in Supervision (Level 5)

NZMA Certificate in Supervision (Level 5)

NZMA Certificate in Supervision (Level 5)

Meet general entry requirements

Meet general entry requirements

Have completed NZMA’s Level 4 business, hospitality, contact centre or retail certificate or equivalent or have relevant work experience

Have completed NZMA’s Level 4 business, hospitality, contact centre or retail certificate or equivalent or have relevant work experience

Meet general entry requirements

Meet general entry requirements

Meet general entry requirements

Have completed NZMA’s Level 4 business, hospitality, contact centre or retail certificate or equivalent or have relevant work experience

Have completed NZMA’s Level 4 business, hospitality, contact centre or retail certificate or equivalent or have relevant work experience

National Certificate in Hospitality (Level 4) Meet general entry requirements Have completed the NZMA Certificate in Hospitality and Employment Skills Level 3 or equivalent or have relevant work experience

NZMA Certificate in Hospitality and Employment Skills (Level 3)

NZMA Certificate in Business and Employment Skills (Level 4) Meet general entry requirements Have completed the NZMA Certificate in Business Administration and Employment Skills Level 3 or equivalent or have relevant work experience

NZMA Certificate in Business Administration and Employment Skills (Level 3) Meet general entry requirements

Meet general entry requirements

HOSPITALITY

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National Diploma in Business (Level 5)

National Diploma in Business (Level 5)

National Certificate in Contact Centres & National Certificate in Business (Level 4) Meet general entry requirements Have completed the NZMA Certificate in Contact Centre and Employment Skills Level 3 or equivalent or have relevant work experience

NZMA Certificate in Contact Centre and Employment Skills (Level 3) Meet general entry requirements

BUSINESS

CONTACT CENTRE

Diploma in Professional Cookery (Level 5) Meet general entry requirements Have completed the National Certificate in Hospitality Levels 3 and 4 or equivalent or have relevant work experience

-

National Certificate in Retail (Level 4)

National Certificate in Hospitality (Cookery) (Level 4)

Meet general entry requirements

Meet general entry requirements

Have completed the National Certificate in Retail Level 3 or equivalent or have relevant work experience

Have completed the NZMA Certificate in Hospitality and Employment Skills Level 3 or equivalent or have relevant work experience

National Certificate in Retail (Level 3) Meet general entry requirements

RETAIL

National Certificate in Hospitality (Basic Cookery) (Level 3) Meet general entry requirements

COOKERY

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What do I do next?

Get a great job!

Now that you’ve gained some awesome skills and qualifications, you’re in an ideal position to get out there and get a great job!

Go on to further study at University!

Throughout your studies NZMA has focussed on getting you ‘work-

The other great thing about our diploma qualifications is that they

ready’. Now, with the help of our fantastic NZMA Employment

are a great stepping stone to university degree programmes. Stick

team, we’ll help you start your career. The next exciting chapter of

with us and you could eventually go on to study at AUT, MIT or

your life is about to begin.

the University of Waikato!

Get even more qualifications at NZMA! On the other hand, you may have enjoyed studying with us so much that you decide to stay on at NZMA for a little longer.

If you’re serious about climbing the career ladder, consider staying on for one of our higher-level certificate programmes or our National Diploma in Business, Hospitality Management or Professional Cookery. Like all our NZMA courses, these Level

Further your studies – head to university and gain a Bachelor Degree

5 diploma programmes are NZQA accredited, and are well recognised and respected by employers all around New Zealand.

Take your new skills and qualifications and launch your career

Want to take your studies to a higher level?

Continue your studies at NZMA with our National Diplomas in Business, Hospitality Management or Professional Cookery

Take advantage of your NZMA Employment support and let us help you get a great job

* Individual programme requirements also apply.

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NZMA Employment At NZMA we know that every student is ultimately looking for a

After you have completed your studies, NZMA Employment will

great job. That’s why we have our own dedicated employment

work hard to help you secure an excellent job. Everybody knows

service, NZMA Employment. Comprised of highly-experienced

that landing your dream job often comes down to contacts. These

employment consultants, careers advisors and counsellors, the

are something that NZMA Employment has plenty of. NZMA

NZMA Employment team is there to help you not just land a job -

Employment has partnerships with many leading employers such

but launch your career.

as SkyCity, The Hilton, Heritage Hotels, Eden Park, The Langham,

Their services are FREE to NZMA students and graduates and include career guidance and planning, and assistance to become ‘work ready’. NZMA Employment will help you with your CV and cover letters to ensure your applications get noticed. They’ll

Bravo Hospitality and Stamford Plaza. When these companies are looking for new staff, NZMA Employment is often their first port of call. This means you’ll always be a step ahead of other job seekers for these great roles.

teach you vital interview techniques and job search strategies.

Through NZMA, and our employment service, you can feel

They will also host regular employer functions, employment

confident that you will gain not only some excellent qualifications,

workshops and seminars.

but also a great new career.

NZMA Employment is dedicated to assisting and supporting

NZMA Employment is here to connect you with the right

you with all your employment goals, not just during your NZMA

organisation, the right people and the right career – and we have

studies, but long after you have graduated. As well as providing

the contacts and the expertise to help you ensure you achieve

work experience and internship opportunities, they will help you

your employment goals.

gain relevant paid employment during your studies. That way you can earn money and put into practice all the skills you are learning in class. Gaining this New Zealand work experience will prove hugely beneficial once you graduate and start looking for a full-time role.

What Our Employers Have To Say “NZMA hospitality students have a real passion for working in the industry.

They’re not afraid to grab every opportunity we give them and always give it their all.”

Courtney Graham, Recruitment Consultant Bravo Hospitality

“NZMA students bring with them a real sense of passion and drive for hospitality and catering into the work place. They are an asset to our service.”

Peneweta Kaisala NZMA Certificate in Contact Centre and Employment Skills Level 3

Moana Haare NZMA Certificate in Contact Centre and Employment Skills Level 3

Josh Coll, Staffing Manager Eden Park Catering

“The NZMA contact centre course graduates that we have hired have had a good understanding of the skills and principles required to be successful in the industry.”

Johan Handwerk, Contact Centre Manager ICG (InterCity Group, NZ)

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Graycey Taypeti NZMA Certificate in Hospitality and Employment Skills Level 3

Auckland Central Campus “Wall of Success”, where we celebrate all our students who have found employment.

NZMA Employment Success Stories

“At some schools you do a course, but once you finish you don’t know what to do with your qualifications and you don’t have any on-going support. That is one of the great things about NZMA. They have NZMA Employment, who are there to support you even after you’ve graduated. They really care about their students and want you to find a great job. They help you and guide you in the direction you want to go and they also have lots of great industry contacts. Nowadays I think you really need contacts to get a good job.”

“I have used NZMA Employment to help me update my CV and to approach different employers about jobs. I love my Redfish employment consultant. She’s fantastic! She even sent me off to Dress for Success so that I could get some appropriate interview clothes.”

Krysta Scott National Certificate in Hospitality Level 4 NZMA Waikato Campus Part-time Cook, Vilagrad Vineyard and Winery

Ben Tonga National Certificate in Hospitality Level 4 NZMA Waikato Campus Front of House, Babaganoush Turkish Restaurant and Cafe

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