SCG Senior Account Director – LauraGrace McFarland scg.net.nz
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NZ Plumber is the official magazine of Master Plumbers, Gasfitters & Drainlayers NZ Inc. Contact details for the Master Plumbers board, staff, branches and associations are available at www.masterplumbers.org.nz
Now is a good time to review your business operations for the year ahead. This edition, we have plenty of professional advice to help get you started.
The good news for 2025 is that economic growth is expected to pick up in the first half of the year, supported by lower interest rates. In the meantime, sound cashflow management remains a top priority to make sure you’re ready to hit the ground running when work gets busy. Turn to page 64 for some practical cashflow tips to keep your business in fine health.
Poor cashflow control is one of the more obvious risks to business success. But have you ever considered other potential threats? Our excellent threepart series on business risk planning guides you step by step to creating a plan customised for your company.
The series began last edition by explaining how to identify the risks. Part two, on page 60, shows how to rate those risks in terms of likelihood and negative impact. The final article, next edition, will give advice on how to mitigate and minimise the risks.
Any business with an online presence (and who doesn’t?) will know that cyberattacks are a very real threat. Our article on page 62 helps you assess
your online security risks and prevent cyber criminals from hacking into your systems and data.
Risk may not be the most exciting topic to address – but anything you can do to protect your business and help it thrive into the future has got to be worth the effort, right?
On that note, the NZ Plumber team wish you a prosperous, happy and healthy year ahead. We look forward to bringing you all the news from around our amazing plumbing community in 2025. And do be in touch if you have stories to share!
Welcome to 2025. Master Plumbers is genuinely hoping the construction sector will improve as the year progresses. We have already seen positive signs, with residential building consents trending upwards and the Government likely to release new construction projects during the year. Both factors will help the industry recover from 2024, which saw a downturn based on our industry’s usual eight-year cycle.
Government construction spending accounts for nearly 30 percent of all construction projects in New Zealand, so it’s critical that some of this Government’s plans come to fruition. We have noticed a slowdown in social housing, education and infrastructure projects. We need less talking and more delivery of the projects our country needs to ensure our industry can thrive in ’25.
A recent independent report* notes that New Zealand’s water infrastructure is losing 22 percent of water through leaks. This puts us near the bottom of a list of 15 jurisdictional groups, and is far worse than leading European countries such as the Netherlands (5%) and Germany (6%).
We must get a long-term, nonpartisan government commitment to infrastructure investment. In the main centres of Wellington, Auckland and Christchurch, a bandaid is still being applied to repairs that should have been replaced decades ago.
The reality is, it will take 10-30 years to catch up with what New Zealanders
require from our water infrastructure. Master Plumbers is working closely with fellow membership organisation Water New Zealand to engage with the Government on the importance of water infrastructure, particularly in our earthquake-prone country.
“A recent independent report notes that New Zealand’s water infrastructure is losing 22 percent of water through leaks.”
On other matters, we remain concerned at the speed of change for the vocational education and training regime. Master Plumbers has provided feedback to Minister Penny Simmonds on the proposed changes to Te Pūkenga and the Workforce Development Councils (WDCs).
We strongly support the work being done by the Waihanga Ara Rau Construction & Infrastructure WDC, and it would seem many of the functions and services WDCs provide will be retained but under the new name of Industry Skills Boards.
We’re not convinced that this is a meaningful change. Although the Te Pūkenga ‘mega polytech’ has its financial
challenges, it is not likely to be fully disestablished until 2026, and this will put additional pressure on staff and teams who are trying to deliver quality outcomes for our apprentices.
At Master Plumbers, we are currently in full conference mode and looking forward to hosting our members, business partners and delegates in Brisbane. This is the first time in six years that we’ve been offshore and we’re excited about what we’ll be able to present to participants over three wonderful days. Our timing is impeccable, with the NRL Magic Round being hotly contested over the weekend and I’m sure many members will be staying on to enjoy some Queensland hospitality.
On a final note, the holiday break has given businesses time to reset, refocus and consider new opportunities as the construction sector continues to improve in the year ahead. Some of the strongest member businesses with diverse workstreams have done extremely well during the downturn. My advice to members is to ensure you have a balanced workflow from a range of clients in a range of sectors. This will always help even out the variances of the market.
Greg Wallace, CEO Master Plumbers, Gasfitters & Drainlayers NZ
Grow your business with Masterlink
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& Northland 027 558 5441
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Upper South Island 021 433 615
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456 934
Get your tickets now for Aotearoa New Zealand’s premiere PGD trade event. Hear from inspiring speakers, network with industry experts, learn about the latest technologies and celebrate our successes. You won’t want to miss it! Register today to secure your spot. Visit the website for tickets and details. plumbingconference.org.nz
UPDATES
NEW REGISTRATION CLASS NAMES
Journeyman and Tradesman registration class names are changing from 1 April.
The Plumbers, Gasfitters and Drainlayers Board (PGDB) began a review of its registration class names in 2023 – one of the drivers being that the current names don’t make it clear to consumers what work practitioners are allowed to do, and under what level of supervision. Following consultation, the PGDB has announced the following name changes:
Journeyman and Tradesman Plumbers, Gasfitters and Drainlayers will see the name changes when logging in to www.pgdb.co.nz to renew licences for 2025/2026. Journeyman will become Restricted Plumber, Gasfitter or Drainlayer
2 3
Plumber, Gasfitter or Drainlayer remains unchanged
Journeyman Plumbers, Gasfitters, and Drainlayers will become Restricted Plumbers, Gasfitters, and Drainlayers Tradesman Plumbers, Gasfitters, and Drainlayers will become Plumbers, Gasfitters, and Drainlayers.
There is no change for Certifying Plumbers, Gasfitters, and Drainlayers. The name changes will automatically appear in your practitioner Trade Login at www.pgdb.co.nz. You will see the name change when you log in to renew your licence for 2025/2026.
OPTIONS FOR THE STRUCTURE OF WORK-BASED APPRENTICE TRAINING ARE BACK ON THE TABLE, WITH ANOTHER ROUND OF CONSULTATION HELD AT THE START OF 2025.
Uncertainty remains over future shape of vocational education and training
More industry consultation on the structure of work-based learning opened in January. Feedback received from previous consultation in 2024 resulted in a new Option C being developed for targeted industry feedback.
The new proposed option would see Industry Skills Boards set up to undertake the functions of the current Workforce Development Councils (WDCs), including standard setting, investment advice and qualification development. They would also carry out Work Based Learning functions of national coordination for specific industries, and pastoral care.
Polytechnics and private training establishments would handle enrolments and educational components, such as assessments.
Decisions on which polytechs will be established as autonomous entities, and whether they will be standalone or as part of a federation, have been promised in the first half of the year.
WDCs, such as the Waihanga Ara Rau Construction and Infrastructure WDC, will continue to operate while decisions are made on the design of the new system. The intention is to start implementation from 2025, with the first standalone polytechnics in place on 1 January 2026.
MAN FINED FOR ISSUING FAKE GAS CERTIFICATES AND UNSAFE GASFITTING WORK
John Arthur was sentenced in Whāngarei District Court last December for unlawfully working as a gasfitter and falsely advertising himself as a registered gasfitter. In November 2022, he completed gasfitting work on a motorhome in Te Awamutu after responding to a post on a Facebook motorhome group. When asked, he falsely claimed to be licensed.
After Arthur left the site, the motorhome owner discovered the work was incomplete.
A Certifying Gasfitter inspected the work
and found it to be non-compliant, unsafe and requiring complete removal.
Similarly, in approximately October 2022, Arthur was engaged to install a gas water heater in a motorhome in Whangārei. The water heater worked for only two days.
On investigation, a Certifying Gasfitter identified significant safety risks, including improper alignment of the water heater’s flue. This could have led to gas build-up, poor combustion, or even a fire.
In 2023, Arthur falsely posed as a registered gasfitter to the Board at a
Northland marina, offering gasfitting services including issuing gasfitting certificates. He inspected a privately owned vessel, issuing a ‘gas inspection sheet’ and supplying a business card with a fake registration number. On discovering he was not authorised to do the work, marina management reported him to the Board.
“The $8,000 fine, the largest fine imposed [in 2024] for unauthorised gasfitting work, sends a strong message,” said PGDB chief executive Aleyna Hall. “The Board will take action against anyone putting the health and safety – and in this case lives – of the public at risk when working without being authorised to do so.”
CONCERNS ABOUT UNAUTHORISED PLUMBING BY IRRIGATION COMPANIES
The Plumbers, Gasfitters and Drainlayers Board (PGDB) would like to hear from plumbers who have seen sanitary plumbing work being carried out by irrigation companies, following recent concerns it has received. This will help the PGDB assess how widespread the issue is.
One plumber reported irrigation companies carrying out work on pipes that also supply water to sanitary fixtures or appliances
and potable water. “We share his concern that irrigation companies may not have the knowledge and skills to be able to work on pipes that are providing water for drinking and sanitation,” says PGDB chief executive Aleyna Hall.
“These pipes introduce fertilisers into the pipes (fertigation) and this may pose a serious risk both to the potable and sanitary water supply and the very water source itself.”
WORLD PLUMBING DAY 11 MARCH HELP SPREAD THE WORD!
Let your customers know it’s World Plumbing Day on Tuesday 11 March – the annual, international celebration of the plumbing industry and the vital work plumbers do to keep our communities safe and healthy.
There are plenty of ways you can support the day, such as donating to safe sanitation charity Toilet Twinning. Or you could just claim bragging rights for your fantastic team on your social media!
Find promotional resources at www.worldplumbing.org
In 2024, the PGDB wrote to a number of wineries about the restrictions that apply to sanitary plumbing. They will now consider doing the same for irrigation companies and will also discuss the matter with national water regulator Taumata Arowai.
Have you seen irrigation companies carrying out sanitary plumbing work? Email complaints@pgdb.co.nz
FASTER PAYMENT FOR SMALL BUSINESS WITH eINVOICING
New rules for government agencies to pay their invoices faster and adopt eInvoicing are aimed at lifting New Zealand’s economic productivity.
Businesses who trade with government organisations can expect eInvoicing to become the norm. By January 2026, more government agencies will be required to send and receive eInvoices and pay 95% of domestic trade eInvoices within five business days. This now includes government agencies like ACC, Waka Kotahi, Health NZ and NZ Police.
“Prompt payment is especially important for small businesses, which have limited cash reserves – an unpaid or late invoice can be the difference between being able to pay staff on time or not,” said Small Business and Manufacturing Minister Andrew Bayly on announcing the new rules.
“Given 97 per cent of all businesses in New Zealand are small businesses, it is crucial for our broader economic success that government agencies pay their invoices quickly.
“There are also significant productivity gains from adopting eInvoicing, instead of paper or emailed PDF invoices. eInvoicing allows invoices to be processed digitally, reducing instances of human error and fraud. Estimates suggest that adopting eInvoicing could generate productivity savings of $4.4 billion over the next 10 years.”
Authorised plumbers are being encouraged to report instances of irrigation companies carrying out sanitary plumbing work.
GASNZ COUNTERS GAS SUPPLY ‘DEATH SPIRAL’ REPORTS
In a recent RNZ report about Genesis Energy-owned Frank Energy stopping supplying gas to customers from March 2025, Consumer NZ’s Paul Fuge said residential gas supply was in a ‘death spiral’.
GasNZ chief executive Jeffrey Clarke has firmly refuted this view, saying household natural gas users can take heart from the latest gas supply and demand report by the Gas Industry Company (GIC).
On releasing the report, GIC said that, across all the future scenarios they tested, residential consumers would always have access to natural gas, with some future gas demand assumed to be met from biogas.
Improving organic waste disposal and landfill gas capture has also been recognised as critical for meeting New Zealand’s emission
Enough renewable biogas is being produced from landfills and waste treatment sites to meet the daily gas needs of over 70% of NZ households, says GasNZ chief executive Jeffrey Clarke.
reduction targets in New Zealand’s second Emissions Reduction Plan, released by the Ministry for the Environment in December.
Clarke says there is already enough renewable biogas being produced from landfills and waste treatment sites (and largely going to waste) to meet the daily gas needs of over 70% of New Zealand households, with the potential to meet 100% of the needs of both households and (non-industrial) business in the future.
TARANAKI GAS FIND
Canadian based oil and gas company New Zealand Energy Corporation has discovered a new gas supply in Taranaki’s Tariki field, with production levels expected to equate to about 3% of New Zealand’s current annual gas output.
CHANGES TO DRINKING WATER QUALITY ASSURANCE RULES
Revised Drinking Water Quality Assurance Rules came into effect on 1 January 2025 for supplies serving 500 or fewer people. The revised rules clarify monitoring and reporting requirements for very small communities, and small and medium suppliers operating under Level 1 and Level 2 Rules. New Zealand Water Services Authority Taumata Arowai is developing new guidance to help all these groups address the relevant rules and common issues they might face.
Good news snippets to start the year with a smile.
Foleys marked its 90th anniversary by hosting an event in Dunedin in November 2024, attended by long-standing employees, customers, suppliers, shareholders, and community leaders. Foleys has grown from a family-owned Dunedin plumbing business in 1934 to a nationwide leader in plumbing, drainage, gasfitting, electrical, and HVAC mechanical services.
“Celebrating 90 years is a testament to the dedication of our employees, the loyalty of our customers, and the strength of the values instilled by [founder] Albert Foley all those years ago,” said Craig Stewart, Foleys CEO. “Our story is one of perseverance, and strong relationships. From our beginnings as a small family business, we have grown into a trusted multi-trade service provider while staying connected to the communities we service.”
Speakers at the event reflected on the company’s journey, celebrated its achievements, and acknowledged the contributions of the people who have driven its success. Congratulations Foleys!
Laser Plumbing Silverdale team members were among the 100 Auckland tradespeople who generously donated their time and labour to construct a three-bedroom GJ
Gardner house in the new Milldale development. The ‘House that Generosity Built’ was auctioned last November, with sale proceeds going towards a new 2,000m2 community hub for the Ōrewa Surf Livesaving Club. Providing modern, accessible facilities, the hub will strengthen the club’s lifesaving capabilities, while also being a focal point for community engagement and connection. Nice one.
Wayne Shields has been recognised for his outstanding dedication to backflow prevention in New Zealand. Wayne, who is part of the team at Hydroflow, Watt’s distribution partner in New Zealand, was presented with the very first Lifetime Commitment to Backflow Protection Award at the Watts Asia Pacific, Middle East, and Africa (APMEA) gala awards night this January.
“His tireless efforts have been instrumental in advancing backflow prevention and ensuring the highest water quality standards,” said Bob Pagano, CEO and president of Watts Water Technologies in a video presentation from the USA. “Wayne’s 30 years of dedicated hard work has not only helped Watts grow to be a global market leader but has also inspired a strong commitment to backflow prevention across New Zealand.”
An amazing achievement – congratulations to Wayne.
Four generations of the Foleys family.
Where it all began – the old building in the Dunedin suburb of Mornington is where the Foleys journey started.
• Experienced and PGDB Certified teaching teams bring the best out of their learners
• Newest and best equipped teaching facilities in Aotearoa New Zealand
• New programmes with an increased training focus for consistent high level of training
• Increased flexibility with on-job assessment or via an assessment block course option | 0508 442 395
Last chance! Register now for the leading event of the year for New Zealand’s plumbing, gasfitting and drainlaying industry.
Join old friends and forge new connections at the 2025 New Zealand Plumbing Conference –our industry’s number one event for business networking. Inspirational speakers will include highly regarded former All Blacks Manager Darren Shand, who will talk about leadership, wellbeing, building teams, working under pressure, change management and living your values.
Interactive discussion topics will include future workforce growth, staff retention, women in plumbing, and ideas for business success.
All catering and evening social events are included in the registration price, including the much-anticipated 2025 New Zealand Plumbing Awards Night Dinner, sponsored by Plumbing World.
Arrive on Tuesday for the trade show launch, and you’ll be all set for the full-day conference session on Wednesday, which rounds off in style with the Mico and Iplex Welcome Night at the Lina Rooftop, with its 180° views of the Brisbane city skyline.
Another full day of speakers, discussion panels and trade show exhibits on Thursday concludes with the Olympic-themed Marley Fun Night Dinner at Felons Barrel Hall – get your tastebuds ready for a delicious dinner and some barrel-aged beer!
The NRL Magic Round is taking place just after the conference, so accommodation in the city is booking up fast. Be in quick to secure your stay – and you may even want to extend your break to take in the sporting action!
Pure Gold! The 2025 NZ Plumbing Conference is being held at the Brisbane Convention and Exhibition Centre, in the heart of the city’s South Bank cultural precinct.
Following industry engagement in 2024, training providers are launching their new plumbing, gasfitting and drainlaying Level 4 apprenticeship programmes. In this article, NZ Plumber takes a look at what this means for new apprentices and the businesses that train them.
The EarnLearn programmes have been developed in close consultation with industry, and align with new PGD qualifications developed by Waihanga Ara Rau construction and infrastructure workforce development council.
NEW EARNLEARN PGD APPRENTICE PROGRAMMES
EarnLearn has launched the new Industry Trained Plumbing, Gasfitting and Drainlaying Apprenticeship programmes. Apprentices starting their training in 2025 will automatically be enrolled in the new programmes.
There may also be an opportunity for current apprentices to transfer to the new training programmes as they roll out.
The programmes align with new PGD qualifications developed by Waihanga Ara Rau construction and infrastructure workforce development council, in close consultation with industry. The updated qualifications remove duplication in unit standard assessments and ensure skills taught and assessed align with current industry practice.
EarnLearn Executive Director Kaarin Gaukrodger says the changes are refocusing the training programmes on industry training, with increased options to allow more training and assessment to take place in the workplace.
Along with increased flexibility around training options, there is a strong focus on quality and consistency of training across the available options, including block courses, so employers can be assured their apprentice is gaining the skills and qualification that is set at a national level.
Six programmes available
There are six EarnLearn programmes to choose from, with an optional ‘On-site wastewater treatment systems’ strand for the drainlaying programmes:
Plumbing, Gasfitting and Drainlaying
Plumbing and Drainlaying
Plumbing and Gasfitting
Plumbing
Gasfitting
Drainlaying.
Each programme starts with a mandatory health and safety course and an induction block course.
Workplace training and assessment
Employers and apprentices can choose to complete modules in the workplace or at block course. The options depend on whether a business is able to expose apprentices to the topics and tasks specified in the particular module and an employer’s capacity to undertake the training.
There are also mandatory workplace modules.
Modules completed in the workplace will be assessed by an appointed Assessor or an in-house Workplace Assessor, who is registered with EarnLearn. The Assessor reviews and marks the apprentice’s practical and theory assessments throughout their apprenticeship, and provides feedback to the apprentice.
Workplace verification
Workplaces must also have a registered Verifier. This can be the same person as the Assessor.
The Verifier observes the learner perform tasks in the workplace and confirms that the apprentice can consistently perform specified tasks to industry requirements.
WHAT’S DIFFERENT ABOUT THE NEW EARNLEARN PROGRAMMES?
More workplace training and assessment options, which can mean the apprentice spends less time away on block courses and more time in the workplace. Unified teaching plans provide improved consistency in block course training. The ability to load all practical evidence directly to the EarnLearn My eLearning platform for fast assessment and recording of unit standards. An opportunity for employers to play a greater role in the training and assessment of their apprentice by providing their own workplace Assessor or choosing an EarnLearn Assessor. Most block course modules are optional and can be trained and assessed in the workplace instead.
HOW TO BECOME AN ASSESSOR
EarnLearn registered Assessors are available to mark the apprentice’s practical and theory assessments throughout their apprenticeship.
The Assessor reviews all evidence on the EarnLearn My eLearning platform, such as the apprentice’s answers to questions, workplace evidence documents, and verification.
The employer can also opt to nominate or hire hire an industry-qualified employee to be an in-house Workplace Assessor. Those wanting to register as an in-house Workplace Assessor must complete unit standard 4098 Assessor Training ($300+GST) and hold a current Certifying licence with the Plumbers, Gasfitters & Drainlayers Board for the qualifications being assessed against.
Application forms for Workplace Assessor training and registration are available at earnlearn.ac.nz/pgd
HOW
TO BECOME A VERIFIER
Workplaces must have a registered Verifier. This can be the same person as the in-house Workplace Assessor.
The Verifier observes the apprentice perform tasks in the workplace and confirms that the apprentice can consistently perform specified tasks to industry requirements.
Verifier application forms are available at earnlearn.ac.nz/pgd
The new Industry Connection for Excellence (ICE) PGD apprentice programmes launch this March. Apprentices who enrolled from January 2025 will be transferred into the new programmes, and this will reduce the total duration of their apprenticeship.
There are six programmes to choose from:
Plumbing, Gasfitting and Drainlaying
Plumbing and Drainlaying
Plumbing and Gasfitting
Plumbing
Gasfitting
Drainlaying.
Drainlaying programmes now include an optional strand for ‘On-site wastewater treatment systems’. Selecting this option requires on-job exposure and future on-job assessment opportunities.
“ICE’s
experienced
and PGDB Certified teaching teams work out of the newest and best equipped teaching facilities in Aotearoa. The team pride themselves on professionalism and bring the best out of their learners.”
MARTIN KELLY ICE Programme Manager (PGD)
ICE will have dedicated training blocks, and separate assessment blocks will provide for the completion of assessments that cannot be completed in the workplace as onjob assessments. Training and assessment opportunities for all unit standards will be provided, if required by an apprentice.
The new practical on-job assessments will provide an increased level of flexibility for learners and employers, with the assessment of all practical unit standards provided for via an on-job or a block course assessment option.
To support on-job assessment, workplaces must have an ICE registered Verifier. The Verifier’s role is to observe the learner perform on-job tasks, ensuring the work is compliant,
Fees Free FOR APPRENTICES
completed to a professional industry standard and within an acceptable timeframe.
An ICE registered Assessor will review all the evidence, including the completed verification form, and will award the unit standard.
Workplace Verifier and Assessor applications with ICE can be made via support@icexl.co.nz or by contacting your ICE Training Advisor.
New apprentices beginning an apprenticeship in 2025 may be eligible for the government’s Fees Free scheme, which covers training for the final two years of work-based training, up to the value of $12,000. www.feesfree.govt.nz
Apprenticeship Boost FOR EMPLOYERS
Employers may be eligible to get financial support through the government’s Apprenticeship Boost scheme. Eligible employers receive $500 (ex GST) a month, per eligible apprentice, for up to 12 months.
If you’re GST registered, you’ll be paid this amount plus GST. www.workandincome.govt.nz
Plumbing apprentices at ICE Dunedin campus. The new ICE PGD programmes launch this March.
Enrolments are now open for EarnLearn’s new and Drainlaying (PGD) Apprenticeship training programmes.
The Industry Trained PGD Apprenticeships (Level 4)
The six programmes include
Programme b More Flexibility Industry-focused
Less paperwork Find out more
is excited to announce the launch of its new apprenticeship programmes.
The Industry Trained PGD Apprenticeship programmes, which launched in February 2025, were designed to align with
From February, all new PGD apprenticeship enrolments will be placed into the new Industry Trained PGD Apprenticeship
“so apprentices
organisation consulted with their employers and industry that the new training pathways are practical, support on-job learning,
New Industry Trained PGD Apprenticeship programmes launched
Leading trades training provider, EarnLearn, is excited to announce the launch of its new apprenticeship programmes.
“The changes are about delivering a more streamlined
The Industry Trained PGD Apprenticeship programmes, which launched in February 2025, were designed to align with organisation consulted with their employers and industry
Find out more Learn more about the Industry Trained PGD Apprenticeship
From February, be placed into the “so apprentices
Partners
Master Plumbers, Gasfitters & Drainlayers NZ thanks the following Partners for their support:
PREFERRED PRICING WITH NZ SAFETY BLACKWOODS
NZ Safety Blackwoods has partnered with Master Plumbers to offer preferred buying rates for Master Plumbers members.
Sign up or link your NZ Safety Blackwoods account with a Master Plumbers profile to reap your benefits:
1. Receive up to 12% discount* on retail prices on a wide range of tools, safety products, PPE, workwear, footwear and engineering essentials.
*Terms and conditions apply.
2. Shop via NZ Safety Blackwoods’ 35 Trade Centres nationwide, order online 24/7 at nzsafetyblackwoods.co.nz, or talk to a customer care specialist on 0800 660 660.
3. Free delivery for orders over $150 ex GST.
Go to www.masterplumbers.org.nz for full sign-up details.
NZ Safety Blackwoods has 35 Trade Centres around New Zealand.
CURRENT ADVOCACY WORK, WELCOMING NEW BUSINESS PARTNERS – AND WHY YOU NEED LOOK NO FURTHER THAN MASTER PLUMBERS TO MEET ALL YOUR HR AND HEALTH AND SAFETY NEEDS.
Advocacy update
Master Plumbers sent out a survey to members in early 2025, asking for feedback on the Government's plans for the future of work-based learning for New Zealand's apprentices and trainees. Two work-based learning models – independent and collaborative – have been proposed in a second round of targeted industry consultation, which took place in February, with final decisions expected in April.
Under both models, Industry Skills Boards will replace Workforce Development Councils in developing industry qualifications and standards for the vocational education and training system.
The Master Plumbers submission is available for members to view at www.masterplumbers.org.nz
Meet the team
5 MINUTES WITH...
NAME: Haydon Mace
ROLE: Business Development Manager
Tell us about your day-to-day role
My role is all about improving the value we supply to our members and business partners. I spend my time asking questions and working on ways to deliver what our members and business partners value most. I get involved across all our teams, from operations to marketing and sales, and have a lot of fun looking at ways to improve our business, with the ultimate goal of giving members and business partners a better experience.
Why were you drawn to a job with Master Plumbers/Masterlink?
I am a Certifying Plumber and Drainlayer myself. I thoroughly enjoy working with people, and our organisation does some fantastic work as advocates for the PGD industry. I get to give back to the industry that has given so much to me.
What’s your work background?
I have been in the PGD industry for 26 years across Australia and NZ. My previous role was as a technical sales manager, looking after a sales team and advising plumbers, merchants and hydraulic consultants on best fit products.
Tell us a bit about you
I’m a small town boy, having grown up in the Mighty Thames Valley – go the Swamp Foxes! I have two adult daughters and live with my current partner and her two boys on Auckland’s North Shore, nice and close to some beautiful beaches.
If you could invite one famous person round for dinner, who would it be?
Eddie Vedder – I’m a huge Pearl Jam fan. Sitting with Eddie, a bottle of red wine and talking into the wee hours sounds perfect!
What do you enjoy doing in your spare time?
Beach, paddle boarding, reading, singing, trail running and chilling with my family.
WELCOMING NEW SILVER BUSINESS PARTNERS TO THE MASTER PLUMBERS COMMUNITY
The Gas Hub makes it easy for homeowners to connect to natural gas in Wellington, Taranaki, Manawatū, Horowhenua and Hawke’s Bay, providing expert advice on the benefits and process of getting connected. As a division of Powerco, one of New Zealand’s largest energy distributors, The Gas Hub ensures thousands of Kiwis enjoy the convenience, efficiency, and reliability of reticulated natural gas.
By partnering with Master Plumbers, they aim to provide valuable resources and insights to help plumbers stay informed about the future of gas, including renewable gas and its role in New Zealand’s energy mix. With natural gas available now and renewable gas on the horizon, The Gas Hub is here to support plumbers and their customers in making informed energy choices.
Visit thegashub.co.nz to learn more about The Gas Hub and the future of gas in Aotearoa.
WELCOME
Nau mai, haere mai to our new member businesses: Hive Group NZ – Bay of Plenty/Coromandel Pipe Masters Manawatu – Manawatū The Works Plumbing & Gas – Wellington
‘CEO FOR THE DAY’ PRIZE DRAW!
CLEARLITE BATHROOMS
Clearlite Bathrooms crafts high-quality, locally made bathroomware designed to meet the needs of Kiwi families. From showers and baths to vanities, mirrors and bathroom storage, Clearlite delivers reliable and affordable solutions backed by friendly, dependable service. “We’re passionate about delivering family-friendly bathroom solutions that are practical, reliable and great value for money,” says national sales manager Paul Burrows.
Proudly designed and made in New Zealand, Clearlite’s latest vanity collections now offer more sizes, cabinet styles, and colour options, along with complementary storage towers and mirror cabinets –giving customers even more flexibility to create their perfect space.
Clearlite’s after-sales support is just as reliable as its products. “We care about the longevity of our bathroomware and making sure our customers get the most from their investment,” says Burrows. With over 50 years of experience, Clearlite remains a trusted Kiwi brand, committed to creating bathroomware for countless years to come.
Visit clearlite.co.nz to find out more.
To celebrate World Plumbing Day, your member business can be in to win our very own Master Plumbers chief executive Greg Wallace for a day. Here’s what previous winner The Drainage Department had to say: “Greg was generous with his time, helpful and insightful. We truly appreciated him spending the day with our team and had some massive takeaways we will be implementing in the business.”
Entry details at www.masterplumbers.org.nz
WANT TO JOIN?
Master Plumbers is here to support all businesses in the plumbing, gasfitting and drainlaying industry. Members are Quality Assured and backed by the Master Plumbers Guarantee. We offer a wide range of business resources, health and safety, employment, legal and technical support, plus training and member discounts—and we advocate for our members as a collective industry voice. Get in touch today!
Contact 0800 502 102
membership@masterplumbers.org.nz Or call Haydon Mace on 027 555 3391
HR, H&S and wellbeing support Your one-stop-shop
Master Plumbers is dedicated to helping members with practical, tailored support to run their businesses effectively. Our extensive HR and Health & Safety services ensure members have everything required without needing to turn to external providers. Here’s why you can count on us:
Practical HR support
Our HR services are designed specifically for the plumbing industry, making it easier for members to manage employment matters with confidence. We provide a wide range of straightforward templates, tools, and guides for every stage of the employment process, from hiring and onboarding to performance management and restructuring.
For tailored support, members can connect with our experienced HR team for advice on employment-related issues. Additionally, through our partnership with Duncan Cotterill, members benefit from a free 20-minute helpline for quick legal guidance on employment and H&S matters.
Health & Safety resources
Running a safe and compliant workplace is essential. Master Plumbers offers tools and resources to help members engage successfully with employees on health and safety matters. Our dedicated Health & Safety Advisor is available to provide expert guidance and support, ensuring members can navigate their responsibilities with confidence.
For those who need a hands-on solution, we’ve partnered with BWARE, a practical and easy-to-use H&S platform that helps businesses manage their safety obligations efficiently. From risk assessments to compliance tracking, BWARE is a valuable tool for members looking to streamline their H&S processes.
Wellbeing on Tap
At Master Plumbers, we understand that good mental health is as important as physical safety. Our Wellbeing on Tap programme provides members with resources and advice to support mental and physical wellbeing. Creating a positive workplace culture isn’t just good for employees – it’s essential for building a thriving business.
Industry expertise and passion
What truly sets Master Plumbers apart is our deep commitment to our industry community. As a membership organisation, we’re here to provide practical solutions tailored to realworld challenges. Our resources are developed specifically for plumbing businesses, reflecting the unique needs of our trade.
We’re not here to help you tick compliance boxes – we want to see your business succeed. From personalised HR and H&S support to expert partnerships with Duncan Cotterill and BWARE, we’re committed to equipping our members with everything needed to manage their teams and operate confidently.
With Master Plumbers by your side, there’s no need to look elsewhere for HR or H&S solutions. Let us help you build a safer, healthier, and more successful business.
Available to members
HR & Employment
What you get
Free HR Helpline
Legal Helpline (first 20 minutes free)
Employment agreement templates
Workplace policy templates
Employment guidance, checklists and templates
Health, Safety & Wellbeing
What you get
Health, Safety and Wellbeing advice line
BWARE Health & Safety Manual and App
Site Safe and First Aid Training discounts
Video guidance
Wellbeing on Tap resources
All these benefits are available in the member sign-in at www.masterplumbers.org.nz
Members can connect with Lisa Duston, who heads up our experienced HR team, for advice on employmentrelated issues.
Rebecca Moss, our dedicated Health & Safety Advisor, is available to provide expert guidance and support.
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With its focus on staff development, caring family culture and readiness to celebrate the good times, Plumbuilt Plumbing Services has earned a welldeserved reputation for being a great place to work, as NZ Plumber discovers.
AUTHOR: VICTORIA CLARK PHOTOGRAPHY: ROBIN HODGKINSON
At 17, fresh out of his sixth-form year, Mat Alexander took on two weeks’ work experience with West Auckland plumber Dan Pollard.
“My Dad was mates with Dan’s dad, so the next thing I knew I was working for Dan.”
The ‘work-for-free’ gig mostly involved washing the work van, sweeping the driveway, and “learning just a bit about plumbing”. When the fortnight was over, Dan offered him an apprenticeship. Mat turned him down.
“My only plan was to go back to school for a laid-back year of socialising and the bare minimum of study,” he grins. He lasted one day.
From zero to hero
Summonsed to the principal’s office, Mat was told: “We both know you’re not here to achieve much, academically.” With his
mind firmly changed for him, Mat went back to Dan Pollard.
Fast-forward to October 2024, and the Plumbuilt Plumbing Services founder, director, and employer of more than 110, was stepping on stage at the Auckland Master Plumbers Awards to receive the Auckland Master Plumber of the Year Award and Training Leader of the Year Award. And, in full-circle serendipity, the Training Leader trophy was presented to Mat by the award’s sponsor, Dan Pollard. Plumbuilt was then named (North and West Auckland’s) Employer of the Year for 2024 at the Auckland Business Awards.
Empowerment culture
Mat firmly believes his company’s point of difference is its mindfully fostered culture of empowering its employees. Each employee is given a pathway to grow professionally.
“A prime example is Eleisha Iggo, who came to us six years ago to run reception. She’s now working towards a COO role to help oversee our branches and monitor our in-house PlumHub System and our apprenticeship monitoring training system, PlumSkills.”
Over the last 15 years, Plumbuilt has earned a reputation as “the place to work”.
“We’ve created a family culture. We bring in counsellors, we do breathwork and yoga, which we call ‘broga.’ We have Jiu Jitsu classes and a Plumbuilt football team.”
The company’s North Shore base boasts a fully equipped gymnasium and an impressive bar-cum-nightclub. There are annual trips to destinations such as Queenstown and Australia, and each year ends with a huge celebration, dubbed ‘Plumchella’ – with George FM DJs spinning the music.
Mat’s sister, Rachel Alexander, has ensured Plumbuilt’s social media has thousands of followers and, last year, she cajoled the staff into posing for a slightly risqué 2025 calendar to raise funds for the kids’ charity ‘I Am Hope’.
The recent industry awards cited Plumbuilt’s culture and staff development ethos as “clearly changing the training and mentoring game for the better.”
Growth through apprentices
Plumbuilt began as a one-man operation when Mat and his wife, Natalie, returned to New Zealand from two years working overseas. In the UK, Mat had learned a huge amount about “extremely technical” plumbing methods, while wasting no time in continuing his studies through the New Zealand Open Polytechnic towards becoming a Certifying Plumber.
Back in Auckland, he decided he’d done his time working for others, and he and Natalie were expecting their first child.
“I bought a 2001 van for $8,000 – it’s still going strong in our fleet. And I started ringing old contacts. Over the next seven years I worked tirelessly, getting up at 5am and working until seven or eight o’clock at night.
“New Zealand was experiencing a labour shortage, but I advertised for apprentice plumbers, and one of the first to turn up was Dan von Stetton. He became our guinea pig for Plumbuilt’s apprentice training programme. We made all our mistakes on Dan,” Mat jokes.
Now fully qualified, Dan has gone on to become the team maintenance operations manager in Auckland.
“Over
the next seven years
I
worked tirelessly, getting up at 5am and working until seven or eight o’clock at night.”
Matt Buckley and Reagan Bruce are other strong examples of how Plumbuilt grows its apprentices. Both are now regional managers – Matt at Plumbuilt Gisborne and Reagan at Plumbuilt Northland, in Whangārei.
Smart, knowledgeable team
Anthony Stanaway, best known as Ants, came to Plumbuilt six years ago. Currently an operations manager, he is about to become Plumbuilt’s national operations manager.
Other key members of the Plumbuilt team include Joel Ostrufka, who worked with Mat in the UK. Joel has vast plumbing knowledge and expertise, Mat says, and is now also one of Plumbuilt’s operations managers.
Plumbuilt Plumbing Services founder and director Mat Alexander in the fully equipped gym at the company’s North Shore base.
In the early days of Plumbuilt, Mat subcontracted alongside Auckland plumber, Damo (Damien) Banks. Seven years ago, they joined forces to co-found Plumbuilt Bay of Plenty in Papamoa. Damo employs 25 staff and has the wellbeing of the business at the forefront of his mind, Mat says. “He cares as much about the business and its growth as I do.
“We’ve got some very smart, very knowledgeable people in our team, including my wife Nat who’s been with me from the start, of course. We’ve been together since we were 15-year-olds. Her health and safety skills were key, especially when I was employing more and more people.”
Natalie is now Mum to their four children, 14-year-old Ashton, 10-year-old Leo, Mischa, eight, and Nowie (Noah), five, but still manages Plumbuilt’s payroll and HR.
“We’re aiming to make Plumbuilt a one-stop-shop, so nationwide commercial businesses don’t have to ring round 20 different plumbers,” says Mat. “They can come to a Plumbuilt branch, no matter where they are in the country. That’s my goal for Plumbuilt.”
Plumbuilt office manager Eleisha Iggo, estimator Tayla Craig and HR manager Natalie Alexander. Mat’s sister Rachel also works in the business.
Plumbuilt has worked to create a family culture. They bring in counsellors, and do breathwork and yoga, which they call ‘broga’. They also have Jiu Jitsu classes and a Plumbuilt football team.
UPDATED OUTSIDE IMPROVED INSIDE.
We’re changing for good, and that includes a fresh new look!
As part of our lead-free transition, we’ve redesigned our packaging to make it easier to spot our lead-free products. The valves will also be marked ‘LF’ so you can be sure you’ve got the right one.
You’ll find our new Combi Packs in stores nationwide from early-2025.
Visit www.apexvalves.co.nz to learn more.
OUT & ABOUT
Master Plumbers branch activities are a great way to get together and gain new knowledge, as these recent events show.
Wastewater treatment tour for Otago...
Members from the Otago branch walked through every step of the wastewater treatment process on a tour of the Tahuna WWTP in Dunedin. The comprehensive tour was led by one of the most enthusiastic guides around, they say! It took them all the way from when the waste first enters the plant to how it’s filtered and treated, to the final stage of UV disinfection to ensure it’s ready for safe release.
“A big thank you to the team at Tahuna for the amazing tour and for educating our team about the vital role these facilities play in keeping our environment clean and safe!” says Otago branch president Baz Rogan.
...And water treatment tour for Gisborne
The Gisborne Master Plumbers crew enjoyed a sunny afternoon visiting the Waipaoa Water Treatment Plant, followed by drinks and nibbles at Lone Star. The crew were taken on an insightful tour, learning not just the step-by-step processes but the importance of this particular plant’s role during Cyclone Gabrielle. There was great feedback and the crew are now looking forward to visiting the Waingake Water Treatment Plant.
Emergency response trailer launch in Hawke’s Bay
The Hawkes Bay Master Plumbers had a fantastic night towards the end of 2024 at the Linden Estate winery, where they unveiled their new emergency response trailer to members, followed by a delicious dinner at the Valley D’Vine restaurant. National president Grayson Allen gave a Master Plumbers update and the evening ended with a presentation by local wine expert Yvonne Lorkin and wine tastings. Newly signwritten by Mammoth, the trailer has been fitted out by trailer specialists Uprising Engineering with a GPS tracker, a full alarm system and power pack so it can be run off grid. The branch is also working with a range of companies to fit out the trailer with communications, pumps, generators, tools and other extra equipment. An awesome resource.
Ngā Mokopuna visit for Wellington branch
Wellington branch members enjoyed a visit to the new Ngā Mokopuna (formerly The Living Pā) building for Victoria University, which opened in December. The building, which is designed to complement the adjacent university marae, meets rigorous environmental standards and sets a new benchmark for responsible building practices. It can generate all its own electricity, collect all required water and manage all its own wastewater. Plumbing work on the project is being carried out by local Master Plumbers member company Hockly Plumbers.
MADEIN GERMANY
NIEDAM YNAMREG
MARKING MILESTONES IN THE WAIKATO
As these pictures show, there’s a thriving Master Plumbers community in the Waikato – with a combined 220 years of Master Plumbers membership for the businesses mentioned here! Congratulations to all who have received Membership Milestone Awards in recent months.
David Whitfield presenting Peter Carter (right) with JT Carter’s impressive 60-year membership milestone award.
Paul Hughes of PKH Holdings, which has been a member for 30 years, trading as Chris Ryan Plumbing since 2019.
Joe Comins marking 20 years as a member business.
Nicole (pictured) and Beau Southcombe established Singleton and Hansen 2012 Ltd and recently celebrated 10 years of membership.
Waikato Master Plumbers president Mike Wilson (right) with Gavin Loye, who is celebrating 40 years of Master Plumbers membership.
Brent Tupaea with Laser Plumbing Taupiri’s 30-year membership milestone award.
Morrinsville Plumbing and Gas Services has been a member for 30 years, with Dave Strong as managing director.
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WELCOME TO A NEW YEAR AND A NEW PGD TRAINING PROGRAMMES! FIND OUT HOW MASTERLINK MAKES THE TRANSITION EASY FOR APPRENTICES AND HOST BUSINESSES.
New PGD apprentice programmes – how Masterlink can help YOU
The new PGD apprentice training programmes are here! Masterlink looks forward to supporting our first-year apprentices and their hosts every step of the way as the programmes roll out in 2025.
Introducing workplace assessments
The new apprentice training programmes are a hybrid model of workplace assessment and some compulsory block courses. This means a registered in-house or external assessor will be able to assess and mark much of your apprentice’s learning in the workplace itself – no need to lose a valuable pair of hands to block course. It’s a common-sense
FEES
FREE TO MOVE TO END OF APPRENTICESHIP
The Government has made changes to the Fees Free scheme in 2025. Learners starting training for the first time in 2025 may be able to get Frees Free for the final two years of work-based training, up to $12,000.
approach for assessing tasks your apprentice is familiar with and performing in the workplace. It’s also great for business productivity, as your apprentice spends less time off site, only needing to go to some compulsory block courses or to learn tasks your business isn’t equipped to train.
With fewer block courses to attend – and no waiting around for timetables – your apprentice is also far better placed to complete their qualifications on time.
Masterlink makes it easy
Masterlink is leading the way on workplace assessments, and we’re here to smooth the way for you as the new programmes take shape.
We have registered workplace assessors ready and waiting to assess new Masterlink apprentices in your business
We’ll work with you to decide what your apprentices can be assessed on in-house or at block course – and we’ll handle all the paperwork
We’ll keep you up to date as the new programmes evolve
We have a dedicated team of Regional Managers, providing genuine hands-on pastoral care
Our Regional Managers have all the details. Be in touch with us today for a seamless new apprentice experience! We have candidates ready and waiting to start work.
Learners who have already used Fees Free in their first year of training won’t be able to access Fees Free under the new policy. For full information on the new scheme and first-year transition rules, visit www.feesfree.govt.nz/ end-of-first-year/
Masterlink handles all Fees Free admin for its hosts and apprentices. Easy!
With Masterlink, navigating the new PGD apprentice programmes is stress-free.
Masterlink milestones
WELCOME
Welcome to the Masterlink whānau:
Gareth Keevil
DBC Building Services, Dunedin
Harrison Tossell
Watco Plumbing, Whangārei
Joshua Nicol
Impact Roofing & Plumbing, Invercargill
QUALIFIED!
A big congratulations to all who have recently completed Level 4 New Zealand Certificates – a massive milestone!
Thumbs up to Jaxon Langley for qualifying in Plumbing & Drainlaying. Jaxon is shown here with his Masterlink RM Steve Meadows.
TOUCH
Ethan Hakaraia with his Masterlink completion certificate, having qualified in Plumbing & Gasfitting. Ethan is currently working at the H2O Xtream refurbishment in Upper Hutt.
Masterlink RM Bob McCoy presenting Troy Haronga with his Masterlink Certificate of Completion. Troy is now fully qualified in Plumbing, Gasfitting and Drainlaying.
Shea Arthur has completed his Plumbing, Gasfitting and Drainlaying apprenticeship. RM Bob McCoy was at Tech Mechanical’s Christmas party to present Shea with his Masterlink Certificate of Completion. They’re shown here with Shea’s supervisor Dan Barrett.
Steve Meadows
Walsh
Peter Shields
Raewyn
Steve Weeks
Bob McCoy
Surround yourself with the right people
Join the plumbers, gasfitters and drainlayers just like you who get exclusive trade deals, training, networking and business growth opportunities so they can stay ahead of the curve. Get all of this and more, including industry leadership and the coveted Master Plumbers Guarantee. Become a Master Plumbers member today. masterplumbers.org.nz
TOOLBOX TIP
HANDLE IT WELL
Check out four new ‘screening tools’ from WorkSafe for manual handling activities.
Around 30% of all work-related harm can be attributed to musculoskeletal injuries – aka sprains and strains. To help reduce this statistic, WorkSafe has released four new ‘screening tools’ for: Lifting and lowering Pushing and pulling Carrying Manual handling-while-seated.
Adapted from UK publications, they provide a simple way to identify low-risk tasks and decide when a more detailed risk assessment is needed.
Download the screening tools and find more information at www.worksafe.govt.nz (search by screening tools).
On the tools
WHERE INNOVATION MEETS SUSTAINABILITY
For over three decades, St Michel Bathroomware has set the benchmark for bathroom furniture that fuses cutting-edge innovation with timeless design. NZ Plumber takes a tour of its state-ofthe-art manufacturing facility in West Auckland.
AUTHOR: JE T’AIME HAYR PHOTOGRAPHY: ROBIN HODGKINSON
he St Michel factory is near spotless. To prioritise the lung health of the staff, huge dust extraction pipes hooked up to all its main processes work constantly to suck up excess dust and wood particles.
TIt’s surprisingly quiet too, with no need for ear plugs. Jeremy Halligan, CEO, remarks that if you see a staff member wearing headphones, it’s because they are listening to music while they work.
The company has invested in impressive German technology, which is quite something to witness in action. The robotics incorporate a mechanical arm like a giant Tetris, on the end of which is a powerful vacuum that lifts the melamine boards, moving them around without leaving a mark. To reduce wastage and increase efficiency, an algorithm records exactly where individual sheets of wood are stored before they are cut, as well as any excess/useable board after it has been cut.
Another hallmark of the factory’s
operation is its CNC machining, which allows for precise cutting and shaping of materials. “The tech automatically cuts the job, then labels and codes every piece so it can’t be lost,” says Jeremy.
This level of precision is crucial for creating St Michel Bathroomware’s quality designs. “Our machinery ensures key details are executed flawlessly every time,” says National Sales Manager Callum Brenchley. During the cutting and edging process, aerated vents gently float the board panels into the edging machine and out the other side. The board never touches a hard surface, eliminating any chance of scratching or damage to the final product.
Sustainable manufacturing
As well as showcasing innovation, the St Michel factory sets a standard for sustainable manufacturing – maximising material usage and minimising waste.
The company’s approach to sustainability is reflected in their use of sustainably produced New Zealand
St Michel CEO Jeremy Halligan (right) and National Sales Manager Callum Brenchley in the West Auckland St Michel factory and showroom.
timber, eco-friendly laminates and impactresistant materials, which are fully sealed to extend their durability and lifetime.
St Michel holds an Enviro-Mark Gold certification from Toitū New Zealand, having developed a robust Environmental Management System. Achieving this accreditation involves an annual audit that assesses manufacturing processes as well as waste management, power usage, and more.
Jeremy explains, “As a business, St Michel can boast 70% of all its waste is recycled. Unusable manufacturing offcuts are first sorted by Enviro NZ before being repurposed as a coal substitute at Golden Bay Cement, and a significant push is underway to improve plastic recycling rates, with targets set to exceed 70% next year.
“Additionally, the company has aligned with ISO 14001-certified suppliers locally
and internationally, ensuring compliance with globally recognised environmental management systems. A showroom lighting upgrade has cut daily energy use in half and the company has set a goal to transition entirely to sustainable cardboard packaging within the next 18-24 months.”
“Modular vanities are complemented by customisable features like drawer inserts, matching storage towers, mirror cabinets, and a variety of benchtop materials.”
Palette of possibilities
St Michel Bathroomware’s strength lies in its ability to offer customers unparalleled customisation while maintaining efficient production processes.
“We have in excess of 15 collections within the business at any time and can make over two million possible combinations of an individual vanity product, down to lengths and colours, as well as benchtop and basin varieties,” says Callum. “We also offer a custom service, so if it’s within our portfolio and can be tweaked, we’ll manufacture it.”
Additionally, the City wall-to-wall vanity range offers sizing from 700mm to 2.4m, allowing builders to cut benchtops on-site for a perfect fit, saving time and reducing customisation costs.
St Michel’s product range includes melamine, high-pressure laminates (HPL) and Durashell (thermofoil), an innovative material that can look like real wood but without the maintenance challenges.
“Thermofoiling is where a durable vinyl is heat-sealed onto the surface of the substrate, allowing us to produce solid colours or woodgrain-look panels with fluted designs,” explains Callum.
“Traditionally, achieving this look required real wood veneers and a lot of handwork at high prices. But with thermofoiling, we’ve made this design accessible without compromising durability, especially in high-moisture environments.”
The company’s modular vanities are complemented by customisable features like drawer inserts, matching storage towers, mirror cabinets, and a variety of benchtop materials, including the company’s own ‘cherry-pie’ solid surfaces.
Spotless and quiet, the state-of-the art facility uses German technology for precision manufacturing. Any earphones worn are for listening to music!
NZ designed and made
St Michel is New Zealand’s only bathroomware company with its own inhouse design team. The team, led by Lucan Donovan, ensures every product strikes the perfect balance between aesthetics and functionality, keeping the unique preferences of Kiwi customers in mind.
“Our bathroom setting imagery, showcasing St Michel vanities, feature local paint, tile and wallpaper suppliers to ensure our product fits within the New Zealand design landscape,” continues Callum. “We refer to this as ‘get the look’, which provides the customer with the information on who the local suppliers are for the products specified in the bathroom setting they are viewing.
“Specifications provide list items, such as wallpaper, tiles, wall paint and shower set etc, so customers can easily recreate their favourite ‘get the look’ bathroom setting. Customers appreciate that the design selection process is made as simple as possible.”
The Loft range, one of their flagship collections, showcases the company’s design expertise. Featuring fully rounded edges and soft curves, it’s an example of how St Michel stays ahead of design trends. “The customer feedback on this range has been really positive,” says Callum. “They love the way the curved edges bring a softness and serenity to the bathroom space without sacrifice to valuable storage space.”
Thoughtful details can be found throughout their designs. The City 50 benchtop, for example, features large internal drawers with no annoying cut outs and a space system for hiding the basin plumbing, while LED mirrors avoid fingerprint smudges by wiring directly to wall switches or sensors.
As a proudly New Zealand-made brand, St Michel blends global technology with a commitment to local values and welcomes plumbers to contact them to arrange a visit to their showroom for a closer look at their extensive range.
St Michel’s product range includes melamine, high-pressure laminates and Durashell, an innovative thermofoil material that can look like real wood but without the maintenance challenges.
A vacuum on the end of this robotic arm lifts the melamine boards and moves them around without leaving a mark.
GSC or CoC – which does the council need for sign off? Plus, why the industry needs to work together to make sure gasfitters can meet the seven-year record keeping requirement.
1. Council sign-off
A gas safety certificate (GSC) issued for a gas installation or part installation confirms that any gasfitting work done on the gas installation or part installation complies with the Building Code.
The GSC must be included with a code compliance certificate application when applying for council sign off at the end of a building project, as per the Gas (Safety and Measurement) Regulations 2010:
52B Gas safety certification
(1) After gasfitting work on a gas installation or part installation has been completed, the person doing the connection or, if that person is acting under supervision, the supervisor, must issue a gas safety certificate for the gas installation or part installation if the person issuing the certificate is satisfied that— (a) the gas installation or part installation is safe to use, on the grounds that it is safe and complies with these regulations; and (b) where the gasfitting work comprised the maintenance or alteration of, or addition to, the gas installation or part installation, the work has not adversely affected any other part of the gas installation.
Some local authorities may ask for a copy of the Gasfitting Certificate of Compliance (CoC) as part of the documentation for consented work. However, this is not a requirement.
If you use a combined CoC and GSC Certificate, make sure it incorporates the wording: ‘This Gas Safety Certificate confirms that the gasfitting work complies with the building code for the purposes of Section 19(1)(e) of the Building Act 2004.’
2. Record keeping
WorkSafe is encouraging practitioners and businesses to work together to ensure practitioners can meet their obligations to keep a copy of their certificates.
The regulations require that the person responsible for issuing a gas or electrical certificate must keep a copy of the certificate in hard copy or electronically, for at least seven years.
A recent notification to WorkSafeEnergy Safety highlighted an issue where someone had issued a gas safety certificate (GSC) and certificate of compliance (CoC) several years ago while working for a previous employer. The gas certificate was electronically stored on the employer’s job management system.
They then left to start up their own business and no longer had access to their previous employer’s system.
This could have prevented the person from providing a copy of the certificate within the timeframe specified by the regulations if it was requested. This would be an offence under the respective regulations.
Water is the world’s most precious resource and takes energy to treat and distribute. Plumbers play a key role in encouraging uptake of water-saving technologies that help protect the environment, reduce water bills, and minimise the impact of water shortages.
1. Toilets
Dual-flush toilets are now a common feature in New Zealand homes, according to the 2022 BRANZ Study Report on Residential Water Use in New Zealand
The dual flush toilet system was invented in 1980 by Australian man Bruce Thompson while working with Caroma. The first dual flush system released 11 litres on full flush and 5.5 litres on half flush, resulting in a net
saving of 32,000 litres of water per year per household in a small town trial.
Caroma went on to redesign their toilet to use just 6 litres on full flush and 3 litres on half flush (3 Star WELS) – and some of today’s toilets are now achieving 4.5 litres on full and 3 litres on half flush (4 Star WELS).*
Other New Zealand tolet suppliers include Kohler, Englefield and Dux.
*Source: build.com.au
WELS RATINGS
Six classes of products fall under the Water Efficiency Labelling Scheme (WELS) in New Zealand:
Washing machines
Dishwashers
Lavatories
Showers
Taps, except bath taps
Urinals, except waterless urinals. Labels display a star rating out of six and a water consumption/water flow figure. Showers are the only product class not to be offered the full range of possible star ratings at this time. Fiveand six-star ratings will be provided for in AS/NZS 6400:2016 once the performance tests for very low-flow showers have been developed.
The Caroma Contura II Cleanflush® wall-faced close coupled suite is an example of a WELS 4-Star rated toilet.
2. Showers
Taking a shower makes up the largest percentage of indoor water use.
Every extra minute spent in the shower uses about 14 litres of water, based on a best estimate of the common flow rate, according to the new BRANZ Up-Spec data resource.*
“A 3 Star WELS rated showerhead provides a flow of 8.5 litres per minute,” says Up-Spec. “Based on three showers per household per day for an average time of 7.8 minutes, this equates to a savings of around 47,000 litres per year – enough water to fill the average sized home over seven times!
“Given their significant contribution to water use in the home and the ease with which they can be substituted for
something considerably more efficient, it makes sense to specify a high (3 or higher) WELS rated showerhead if possible in all bathrooms.”
The showerhead must of course be matched to the home’s water pressure and plumbing.
Methven, Nero, Caroma, Kohler, Greens, and Felton are among the New Zealand suppliers of 4 Star WELS rated showerheads, with a flow of 7.5 litres per minute.
In 2024, Watersmart launched the RainStick circular shower system, which can reduce water and energy consumption by 80%. RainStick captures, circulates and cleans the shower water in real time.
This national study shows us when and where New Zealanders are using water in their homes. Results draw on hundreds of household surveys and 66 high-resolution meters from around the motu. Data has been analysed to inform water efficiency programmes, demand forecasting and infrastructure design.
According to the World Health Organization, between 50 and 100 litres of water per person per day are needed to ensure that most basic needs are met and few health concerns arise.
Greens Tapware’s Lavish and Ashmore shower ranges using new BubbleJET technology achieve up to WELS 4 Star ratings (7.5 litres per minute).
The
the overhead shower and
for the hand shower.
RainStick from Watersmart captures, circulates and cleans shower water in real time.
3. Taps
Low-flow and aerating taps can reduce the flow to less than a third of standard taps, which discharge water at 15 to 18 litres per minute.
Aerators simulate high pressure by dragging air through and cutting the flow of water from the tap without reducing water pressure.
Reducing the flow of water from taps and showerheads also reduces a home’s energy bill by making the hot water go further.
Taps are now available in New Zealand with the top 6 WELS star rating (3.5 litres per minute).
4. Rainwater tanks
Water use typically doubles in urban centres over summer, mainly due to lawn and garden watering. Rainwater harvesting can reduce demand on mains water supply for the garden or for other household uses – and is becoming a popular way to reduce council charges.
To estimate water savings by using plastic rainwater tanks, BRANZ Up-Spec explored a: 1,000 litre water tank, with feed pump to garden
5,000 litre water tank, with feed pump to laundry and toilets
25,000 litre water tank, with feed pump to whole house.
It assumed a roof collection area of 140m² with a home occupied by three people year-round, using an average 600 litres a day combined.
It took nine locations, divided into three rainfall climates: less than 800 mm/yr, 8001,100 mm/yr and 1,100-1,400 mm/yr of rainfall.
Applying a rainwater calculator, these variables provided an estimation of the amount average yearly percentages of water supplied, by climate (location).
The 1,000 litre tanks provide between 63,000 and 93,000 litres, depending on climate, for garden-only purposes
The 5,000 litre tanks provide between 76,000 and 120,000 litres, depending on climate,
for laundry and toilet-only purposes
The 23,000 litre tanks provide between 83,000 and 134,000 litres, depending on climate, for laundry and toilet-only purposes.
Marley is among the New Zealand suppliers of rainwater tanks for urban and rural use. Its new Tank-It ® product can store up to 316 litres of rainwater. Designed for urban properties where space is limited, Tank-It ® can be connected to a downpipe using the Marley Twist ® downpipe diverter and a short length of hose.
Watersmart also has urban rainwater collection options, including FenceTank, stormPANEL and Slim City.
Marley’s new Tank-It ® product, used in conjunction with Marley Twist®, can store up to 316 litres of rainwater – ideal for urban situations where space is tight.
Voda Plumbingware’s Storm goose neck sink mixer in brushed brass has a WELS 4 Star rating for both mains and low pressure.
This Zen basin mixer in brushed bronze from Nero has a 6-Star WELS rating.
5. Greywater recycling
Greywater systems use wastewater from the shower, bath and some taps – around half of all water used in the house. This can be reused for toilet flushing or garden watering.
Watersmart’s Hydraloop decentralised water recycling product saves up to 45% on tap water and 45% on wastewater and is suited to residential and commercial uses.
In the domestic setting, Hydraloop can recycle up to 95% of water from showers, baths, washing machines and air-conditioning units. The treated and disinfected water can be used for toilet flushing, washing machines, garden irrigation and topping up swimming pools.
6. Water management
Caroma introduced the award-winning Smart Command system in 2018 for its commercial touchless bathroom products. Using wireless technology, Smart Command continuously collects data on water usage and number of activations to allow facility managers to monitor and control flushing volumes and water pressure. This in turn leads to cleaning and maintenance efficiencies.
Meanwhile, Flowgen water automation and monitoring technology – founded in Australia and available in New Zealand through Watersmart – integrates entire mechanical
plumbing systems in a building into a single, remotely accessible plumbing management system.
Flowgen collects data from sensors and devices, communicating through a 3G/4G gateway to the Flowgen server. The software, which is accessible on any device, helps improve asset performance as well as helping locate and reduce leaks.
7. Leaks
Reticulated water leaking from pipes nationally is estimated to cost New Zealand around $122 million a year, according to a 2024 briefing from the Public Health Communication Centre Aotearoa*.
Most of this cost is related to leaking council pipework, but some is due to property owners’ pipes.
For homeowners, leaking water lines can cause expensive damage to the property and its contents. Taps that leak or drip are also costly, particularly if it’s hot water being wasted.
Plumbers can help stem water waste by offering customers leak detection services.
Flo by Moen™ from Hydroflow is a smart home water monitoring and leak detection system. A single smart water valve detects issues such as high pressure, freezing water or small leaks. The system sends an alert via a smartphone app, allowing the water to be shut off if required, no matter where you are.
*Based on 14 regions where water is metered, where the median price of water charged to households is $2.13 per cubic metre.
The Flo by Moen® Smart Water Monitor can be installed on a property’s main water supply line to provide leak detection for the whole home.
Hydraloop from Watersmart can recycle up to 95% of water from showers, baths, washing machines and air-conditioning units in a home.
Caroma Smart Command allow facility managers to control flushing volumes and water pressure in commercial bathrooms.
Flowgen integrates entire mechanical plumbing systems in a building into one, remotely accessible plumbing management system.
SAVING POWER TO THE PUMP
Supplying water to a reservoir or trough uses pump power, which can be reduced by selecting the most efficient option, as Apex Valves explains here.
AUTHOR: MARK GRACIE, GENERAL MANAGER, APEX VALVES
As New Zealanders face escalating power costs, finding ways to enhance power efficiency is crucial.
For water tanks, the Apex PumpBuddy valve optimises pump operation and reduces energy consumption by maximising flow rates for longer and allowing for easily adjustable minimum and maximum water level settings. This Apex technology significantly reduces electricity usage while extending the life of the pump.
By simply clipping the weights together, the PumpBuddy also
PUT TO THE TEST
The Apex WetLab conducted tests with a PumpBuddy full flow differential valve and an AP/72 sleeve type ball cock valve at various flow rates from 3-67 l/min, running in a continuous closed loop between a supply tank and a trough for one hour at a time. The usage was monitored using a power meter.
The tests showed that the use of a full flow differential valve, such as a Pump Buddy, significantly reduces the pump run time and therefore the power usage to supply and maintain the level in a reservoir or trough. This also improves the expected lifecycle of the pump.
The traditional ball cock valve, such as an AP, continuously restricts the flow until it becomes a trickle, thus extending the run time required to close the valve. This means the pump is operating for an extended period increasing power usage and reducing the pump’s life span.
The PumpBuddy reduces power consumption by allowing for adjustable minimum and maximum water level settings in a tank when filling from a pump.
serves as a reliable control valve for rainwater harvesting systems, ensuring a backup water supply when demand exceeds rainfall. Designed for smaller tanks, the PumpBuddy is the little brother to the BigBoy, which is built for larger water storage systems.
Key benefits
1. Reduced pump run time: Traditional float valves continuously restrict the flow until it becomes a trickle, thus extending the pump run time required to close the valve. The PumpBuddy valve is designed to be either fully open or fully closed, optimising the water filling process. This design significantly decreases pump run time, reducing power consumption.
2. Enhanced pump longevity: The valve’s design also prolongs the pump’s lifespan. Pumps function best when run once, fill most of the tank, then shut off. Wear and tear increase when they repeatedly turn on and off.
3. No power required: The PumpBuddy’s float design means no float switches are required, allowing for a hassle-free install.
Power Saving Pump Buddy vs Sleeve valve
How to set up the Apex PumpBuddy Valve in a water tank.
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Thursday 3rd of April (3pm - 5pm) Eden Park Stadium, Reimers Avenue, Kingsland. Auckland NZ
We’re bringing the latest in design and technology directly to you, with an exciting lineup of new products and exclusive demonstrations. If you are a plumber, this is your chance to experience our cutting-edge innovations up close and discover sustainable solutions to upgrade your skills.
DRAINS FROM HWC RELIEF VALVES
Recently updated guidance from MBIE clarifies requirements relating to the installation of drains from temperature/pressure relief valves in storage water heating systems.
AUTHOR: BUILDING PERFORMANCE, MINISTRY OF BUSINESS, INNOVATION AND EMPLOYMENT (MBIE)
Temperature/pressure relief (TPR) valves are a safety valve designed to automatically release water if the temperature or pressure in a water heating system exceeds safe levels. This guidance should be read in conjunction with the acceptable solution provisions in G12/AS1 Section 6.7 Relief valve drains and AS/NZS 3500.4 Heated water services Section 5.11 Temperature/ pressure relief valve and expansion control valve drain lines (cited in G12/AS3).
Acceptable TPR valve drain discharge locations include to a tundish, discharging via an air gap at least twice the diameter of the drain.
Every TPR valve must be fitted with a drain*.
TPR valve drains must:
Be made of copper pipe
Have a diameter no smaller than the TPR valve outlet for the length of the drain
Have no restrictions or valves
Fall continuously from the TPR valve to the point of discharge
Be interconnected only with a drain line from a cold water expansion valve connected to the same water heater, and
Have a maximum length and number of changes of direction in accordance with G12/AS1 or G12/AS3.
Photograph: Allproof Industries.
TPR valve drains must discharge in a visible position where the release of steam or hot water does not present a hazard or damage to other building elements, or to people.
To a tundish, discharging via an air gap at least twice the diameter of the drain
Outside a building, with the end of the drain located:
• Above the grate of an external gully trap
• Above a gravel pit of not less than 100mm in diameter
• Above an unpaved surface and directed away from building foundations.
Where the water heater is located externally, the end of the drain must discharge away from the operator during the operation of the valve.
Where located where freezing is likely, the drain must discharge over a tundish via an air gap before the drain enters a zone where freezing is likely. The drain from the tundish must be one size larger than the TPR valve outlet.
The drain must not discharge directly into a safe tray.
*Note: TPR valves serving free outlet (push through) storage water heaters are not required to have a drain to comply with the minimum requirements of G12/AS1. The provision of a drain from these TPR valves is however recommended.
MBIE has received several enquiries about copper TPR valve drains discharging above a tundish or an external gully trap grate connected to a PVC-U sanitary plumbing or drainage system. This is acceptable, provided the water heater served by the TPR valve is connected to a controlled heat source. A controlled heat source has controls or devices that ensure the water temperature in the storage tank is no greater than 90°C. Water temperatures are typically controlled by a thermostat, which incorporates an over-temperature thermal cut-out device.
For TPR valve drains from water heaters that are connected to an uncontrolled heat source, such as a wet-back or solar water heater, where the drain discharges over a tundish or an external gully trap, the sanitary plumbing or drainage system must be constructed of a material that can withstand frequent high temperature discharges. In some cases, PVC-U pipework has melted because of TPR valve drain discharges from water heaters connected to uncontrolled heat sources, causing a failure of the plumbing system.
Regular maintenance and easing of TPR valves
The easing lever on a TPR valve should be manually operated regularly (at least every six months) to ensure the valve opens and closes properly, to remove any mineral build up and check that it is not blocked. Water should flow freely from the drain line when the lever is lifted. If the valve does not discharge water, it should be checked by a licensed plumber.
It is important that the TPR valve easing lever is raised and lowered gently.
Note: Water discharged from the TPR valve drain line will be hot. When operating the easing lever on a TPR valve, exercise care to avoid any splashing of water by standing clear of the end of the drain.
Find the guidance online at www.building.govt.nz/building-codecompliance/g-services-and-facilities/g12-water-supplies/drainsfrom-hot-water-cylinder-relief-valves
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0800
Ways to reduce the risk THEFT OF HOT WATER SYSTEMS
How to reduce the risk of thieves stealing hot water systems for scrap or illegal sale? BRANZ has 5 top tips.
Insurer AMI recently announced that its costliest home burglary claims arise from the theft of water heating systems. Over 500 heating systems are stolen each year, and it’s not just the loss of equipment but the damage the removal causes. In several cases, hot water cylinder thefts have led to damage over $200,000 after water has been left to flood out from exposed pipes.
In some cases, the copper in older cylinders and piping is sold for scrap, but new exterior gas water heaters are often stolen intact and sold without damage. In separate reports from the AMI story, Police have said that thieves sometimes target new housing developments and subdivisions to steal the systems shortly after they have been installed.
There are things designers, builders and plumbers can do to help reduce the risk of theft:
1. Discuss with clients the location of exterior water heating units – in particular, making sure they are not visible from the road.
2. Raise with clients the advantages of installing a robust cage around an exterior water heating unit (separate from any seismic straps) to make theft more difficult.
3. Some manufacturers/ suppliers of gas continuous flow heaters also supply security brackets that prevent thieves accessing the bolts that fix the water heaters to the wall.
4. Ensure that, after a hot water system has been delivered and installed, the packaging it came in is not left in a visible location on site where it can act as an advertisement for thieves.
5. Only buy water heating systems from reputable suppliers.
Have you ever noticed just how much room pipe offcuts take up in your skip? It’s a big problem and can represent around 20% by weight of total construction plastics coming from a construction site.
AUTHOR: ENVIRONMENTAL INNOVATION CENTRE
Pipes are predominantly made of one of two plastics: HDPE (highdensity polyethylene) and uPVC (unplasticised polyvinyl chloride). Both plastics offer versatility, affordability and chemical resistance, while also being durable, strong and flexible, so ideal for use in drainage, irrigation and plumbing.
However, they are both derived from fossil fuel, energy intensive to produce and, if disposed of incorrectly, can contribute to environmental pollution.
When managed properly, plastic can undergo multiple recycling cycles. However, historically, uPVC recycling has been challenging to recycle in NZ due to sorting and separation requirements and concerns about additives used during uPVC production. By contrast, HDPE is
comparatively easier to recycle but still needs on-site sorting and separation.
So, most pipe offcuts have historically been destined for landfills due to the lack of recycling facilities capable of handling construction waste at scale. The encouraging news is that both uPVC and HDPE plastics can be recycled in New Zealand.
This change started in 2022 when one of New Zealand’s main pipe suppliers, global company Aliaxis (Marley NZ), and local company WM New Zealand announced an $11.145 million investment initiative aimed at reducing plastic construction and demolition waste in the country.
This project included funding for research into solutions for plastic waste by Unitec Institute of Technology and our team at EIC, with Aliaxis securing a
Plastic Innovation Fund grant for $4.464m from the Ministry for the Environment to build HDPE and uPVC pipe recycling capacity in New Zealand. It underscores the importance of collaboration in the sustainability sector, connecting industry, government, scientists, and communities. Since its inception in September 2022, the project is already producing significant results across three key areas:
1. Investing in new plastic recycling facilities across New Zealand to shred, wash, and process uPVC and HDPE plastic from construction, demolition, commercial, and industrial sources. Aliaxis and WM New Zealand formed Plastics Recycling NZ, which acquired recycling expert Compounding Specialists Ltd (Comspec) in Christchurch, handling over 4,000 tonnes of plastic resins annually.
2. Establishing a network of metropolitan and regional PVC and HDPE collection services in partnership with WM New Zealand. Currently, there are more than 30 recycling drop-off locations nationwide (see Marley website: www.marley.co.nz/ find-a-recycling-drop-off), allowing
In 2022, Marley and WM New Zealand announced an $11.145 million investment initiative aimed at reducing plastic construction and demolition waste in New Zealand.
(EIC)
NEWSFLASH
New Zealand’s first advanced plastic recycling facility opened in Penrose, Auckland on 5 March. This groundbreaking $8.5 million facility processes both PVC and HDPE plastics, representing a significant milestone in New Zealand’s recycling capabilities. The facility is a joint venture between WM New Zealand and Aliaxis NZ, with vital support from the Ministry for the Environment’s Plastics Innovation Fund.
for free disposal of pipe waste, with the requirement that pipes must be free of rings, tapes and stickers.
In 2023, Aliaxis successfully recycled an impressive 702 tonnes of plastic, avoiding an estimated 800 tonnes of CO²e emissions. Waste collectors are also starting to collect these pipes with the likes of WM New Zealand and Green Gorilla already on board, providing options for sorting pipes on construction sites, and transport sorted pipes to Plastics Recycling NZ and RX Plastics in the South Island for recycling. 3. Conducting research by EIC (formerly ESRC at Unitec) and BRANZ into practical solutions to minimise plastic construction waste and raise awareness of plastic recycling.
A significant aspect of this project is providing scientific research into on-site waste management, with EIC subcontracted to produce a variety of tools for use in the construction sector. EIC has developed WasteHub to host a range of educational resources to make managing plastic waste more accessible and manageable for the construction industry. This includes signage, instructional videos, and information on recyclers.
Participating is simple: separate your pipes into HDPE and uPVC, ensure they are free of potential contaminants (eg, duct tape, concrete and rings), then drop them off at one of the drop off locations. If working on larger projects, you can also separate on site and have the pipe collected by WM New Zealand and other collectors. If you are local to one of the facilities, you can also drop off larger quantities of clean offcuts directly to the recycling plant.
By doing this, you are reducing the waste you send to landfill (saving money) and contributing to the larger goal of closing the loop on pipes to make a tangible difference for our environment and for future generations.
Some common pitfalls to look out for are pipes that are not uPVC or HDPE, such as polybutylene and PEX pipes, commonly used in hot and cold water systems, which cannot currently be recycled by Plastics Recycling NZ. These should go into general waste for now.
Learn more about the Marley take back scheme www.marley.co.nz/sustainability/recycling/ This article was originally published in Building Today magazine and is reprinted here.
ABOUT THE AUTHOR: Exploring ways to minimise construction and building waste is a passion for Dr Terri-Ann Berry, Co-Director of the Environmental Innovation Centre (EIC). Terri-Ann has partnered with experienced Master Builder Nigel Benton to develop practical environmental solutions for the construction industry. If you have any questions for the team that you would like answered in this column, please contact ta@environmental-innovation.nz
Learn more about the Environmental Innovation Centre at www.environmental-innovation.nz
In 2023, Aliaxis recycled 702 tonnes of plastic, avoiding an estimated 800 tonnes of CO2e emissions. Waste collectors are also starting to collect these pipes, with the likes of WM New Zealand and Green Gorilla already on board.
NEW PRODUCTS AND SERVICES TO LAUNCH THE NEW YEAR IN STYLE.
Is your insulation safe for metallic pipe?
Aqualine often get asked, is your insulation safe to use on stainless steel installations? Aqualine offer the ThermaSmart Pro Insulation for customers.
ThermaSmart Pro is a great solution for metallic tube installations, because of the way they make their insulation. Insulation materials, such as rigid foams, semi-rigid foams, and flexible foams, are essential for thermal applications to minimise heat loss and prevent condensation. These materials can be produced two ways: using chemical or physical blowing agents.
Chemical Blowing Agents:
Azodicarbonamide (ADC): A common chemical blowing agent used in the production of expanded
Enhancements to Teletrac Navman
asset tracker portfolio
thermoplastic polymers, cross-linked polymers, and elastomers. When heated, ADC releases nitrogen, carbon monoxide, and ammonia, forming the foam’s cell structure.
Corrosion Risk: The ammonia released during the decomposition of ADC can react with water, leading to stress crack corrosion (rust). This reaction is particularly problematic for metal pipes, including stainless steel, as it can cause significant damage over time.
Physical Blowing Agents:
Process: Involves dissolving a gas in the melt under high pressure, which expands when exposed to atmospheric pressure, forming the foam.
Corrosion Risk: Insulation materials produced with physical blowing agents do not pose a risk of stress crack corrosion, making them a safer choice for metal pipes.
ThermaSmart insulation, which uses physical blowing agents, is suitable for use on stainless steel pipes. Unlike insulation materials produced with chemical blowing agents like ADC, ThermaSmart does not release harmful gases that can cause stress crack corrosion. Therefore, it provides effective thermal insulation without compromising the integrity of stainless steel pipes.
To find out more about the ThermaSmart range, reach out to your local Aqualine territory Manager.
Teletrac Navman has introduced significant updates to its asset tracker portfolio, with the launch of one-time install devices, which include new indoor tracking capability for real-time location visibility. The market-leading asset trackers, designed for indoor and outdoor equipment, offer a 10-year battery life that minimises disruption, lowers maintenance costs and addresses the challenges of managing assets across various locations.
New tracker features also include:
Global connectivity: 4G network recognition with 2G cellular fallback to ensure connectivity in the most remote areas
Theft recovery mode: In case of theft, ‘Recovery Mode’ can be activated to help locate and recover stolen assets
Durable housing: IP68 and IK07 rated to withstand the harshest environments
Self-installation: Designed for easier deployment and usage across dynamic operational environments.
3D Three60 pre-line virtual tours
3D Three60’s pre-line virtual tours grew from an idea by plumber Rob Horrocks to help fellow tradespeople. “I did countless plumbing jobs where I wished I could see how the house was plumbed out and what other services ran through the walls and ceilings,” he explains.
3D Three60 uses 360° cameras with built-in 3D scanners to capture a building at the preline stage, just before insulation goes in. The end product is a high-quality virtual tour of the building site. After the wall linings go on, and in the years to come, you can ‘walk' through the site, examine components of the structure/ services, measure distances between two points and add tags/notes to specific areas.
Having a virtual tour of the building's structure provides the ultimate long-term record of key structural elements, location of MEP services, workmanship, and materials. This is equally valuable to insurance companies, local councils, banks, building owners and contractors.
“As someone passionate about improving the industry and finding ways to make our jobs easier, I would love to see all new builds and major renovations having a pre-line virtual tour created,” says Rob. “A pre-line virtual will be a game-changer for future maintenance and quoting renovations. I would love to work alongside my fellow plumbers, so get in touch or pass my details on to the building companies you work with.” rob@3dthree60.co.nz; 021 278 0085; 3dthree60.co.nz
FORD TRANSIT
“MAKES LIFE EASIER”
NZ Plumber asked plumbing business stalwart Tim Miller to take the all-new Ford Transit Custom for a spin to test its mettle. Here’s what he had to say.
I’m a car guy, having had many vehicles over many years – classic cars, muscle cars, as well as recently building a couple of hotrods. I’m a plumber as well, and the firm has a number of fleet vehicles.
While driving the Ford Transit Custom van, I reflected on my life driving fleet vehicles for other companies I worked for: Morris J2 vans,
Austin A65 vans, and a mighty Ford escort van with a 1.1 litre engine (poverty pack). Today I still own a 2004 Ford Falcon turbo ute I bought new. I love that old Falcon.
The changes commercial vehicles have made in my time have been huge. I guess young plumbers have an expectation to work from vehicles with incredible features that just work.
Gone are vans with carbs hard to start in winter, defrosters incapable. These new vehicles are incredible when looking back… They make life so much easier, A to B with no fuss.
Once I figured the gear selector (now just a small indicator stalk), the Transit was a pleasure to drive – powerful kW about normal 125 but massive torque of 320Nm, coupled to the 8-speed auto. I really liked the option for the barn doors, as tailgates tend to raise up and get marked and scratched on the pipework above.
Also, while backing cameras are common now, they’re so important and help hooking up the trailer when you can tow 2.5 ton braked. The opening panels under the seats
are fantastic and give you that much more length when stowing items like pipework.
There are far too many features to run through, but these commercial vehicles are night and day from my early career and the overall outcome is a vehicle that is not only enjoyable to drive but makes life as a tradie easier to work from one.
The barn doors are a real benefit, says Tim, as tailgates tend to get scratched on the pipework above when they lift up. Opening panels under the seats also allow for easy storage of long pipes.
The Ford Transit Custom is a pleasure to drive, says plumber Tim Miller, who recently took it for a test drive.
The blue and white tags above the bathroom mixers have all the information and links for the specific mixer. The ruler icon on the bottom lefthand side allows you to measure.
Renewable gas is now flowing.
Lower emissions, carbon neutral, climate crisis, renewable energy, net-zero, 2050 deadline. There’s a lot of talk, but is action being taken to ensure New Zealand homes and businesses enjoy a reliable, sustainable supply of energy today and into the future? Yes! In true Kiwi style, energy group Clarus has rolled up their sleeves and just got on with trying to solve the problem.
For some time, Clarus has been researching, innovating, and investing in renewable energy projects. One of these is now up and running and no one noticed. But that’s a good thing. In this case, success for Clarus looks like homes and businesses continuing to use gas unaffected while we work on introducing renewable gas into the pipeline network.
Food waste is now being turned into renewable gas
First Renewables, part of Clarus, in partnership with Ecogas’ Reporoa Organics Processing Facility, are turning biogas made from food waste, into biomethane, a type of renewable gas. Chemically identical to natural gas, this renewable gas is being injected into a Firstgas pipeline in Reporoa for homes and businesses to use. Initial production estimates from this one facility will supply the equivalent of enough renewable gas for up to 7,200 homes.*
Gas is here to stay
Hundreds of thousands of Kiwis enjoy the many benefits of gas, from instant heat and precise cooking to endless hot water and a cozy, warm home. With renewable gas projects now underway, gas will remain a dependable energy source for the future—just with lower emissions. This ensures that connecting to gas or upgrading your gas appliances continues to be an excellent choice when building or renovating.
As New Zealand moves to a net zero carbon future, natural gas is going to continue to play an important role while we change over to sources of renewable energy.
Renewable gases are an exciting resource that could complement renewable electricity in enabling Kiwi households to reduce their carbon footprint. It also means people will have more choice when it comes to the type of energy they can use now and in the future.
Learn more at: clarus.co.nz/future-of-energy
Small businesses can now access GoBusiness, a new digital landing zone at business.govt.nz, with information to help grow a business beyond the early stage of getting set up. GoBusiness, has information to help manage cashflow, hire and manage people,
train staff, understand tax and finance, market a business online and learn about data for business.
Visit www.gobusiness.govt.nz/business to discover more.
BUSINESS RISK Plan Creation: Part 2
In the second of this three-part series on business risk analysis, Trevor Slater looks at how to rate the risk by the likelihood of it happening – and the impact on your business if it does.
In the previous edition, I explained how to identify risks to running a successful business. Once you’ve done this, you need to know which ones are most likely to have the biggest negative impact. You do this by assessing (rating) on a scale of 1-5 the likelihood and then the impact of each risk.
AUTHOR: TREVOR SLATER, SIMPLY RESOLUTION
Step 2: Rate each risk
The rating of each risk is determined by adding the likelihood and impact scores together. Once this is completed you can start to address each risk, starting with those with the highest score out of 10. It should be noted there are two options when undertaking the risk rating assessment. One is to do so without taking into account any current controls or mitigations. The other is to rate the risk with taking into account the current controls or mitigations. I much prefer to rate the risk with taking into account the current control or mitigation, as this will show the current and actual risk. You will see what I mean in the below example.
Risk rating example
Taking the three examples of identified risk categories from the previous edition, the rating could look something like this:
1. Human – the only registered gasfitter in your business is injured and unable to work for some time.
Likelihood: 3 (Possible) – we have a good health and safety programme
Impact: 4 (Serious) – we would lose business
Total: 7/10 – medium to high risk
2. Social media – someone gives you a one-star rating on Google
Likelihood: 1 (Remote Possibility) – we provide good service and respond well to complaints
Impact: 4 (Serious) – any negative social media is bad for business
Total: 5/10 – low to medium risk
3. Financial – payment for a large project has been delayed due to a dispute.
Likelihood: 2 (Unlikely) – we have great complaint process and disputes are rare
Impact: 2 (Some) – although this would impact cashflow, our business is financially strong
Total: 4/10 – low risk
From this risk rating example, we can see that the first risk needs to be addressed quickly, with the second and third not so urgent. If you prefer to analyse risks without taking the current controls into account, the following is a suggestion on how to assess current risk controls.
Poor Risk has probably been identified but little or no control is in place, or the control clearly will not positively impact the risk and/or is not in operation or documented. Staff are unaware of the control.
Fair Control only addresses the risk in part and needs expanding and/or operation and documentation could be improved. Staff are aware of the control.
Good Control addresses risk but documentation and/or operation could be improved. Staff are aware of the control.
Excellent Control fully addresses risk, is documented and in operation. Staff are aware of the control.
In the final installment next edition, I will explain how you can mitigate and minimise risks to your business.
ABOUT THE AUTHOR: Trevor Slater works with the team at Simply Resolution, who deliver dispute resolution services and can help you with any Disputes Tribunal matter.
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Floor standing indoor diesel condensing boiler with dual set point for central heating and or an indirect domestic hot water system.
IS YOUR BUSINESS OPEN TO ONLINE ATTACK?
While it’s easier than ever to run your business online, it’s important to assess online security threats to your systems and data – and put a plan in place to mitigate them.
AUTHOR: NATIONAL CYBER SECURITY CENTRE
Whether you work independently or as a part of a team, your business will have an increasing presence online. You might have a public website and social media accounts, your staff may use personal devices to access the business network, or they may need to work in new locations and connect to public Wi-Fi. All of this comes with risks.
If you have data and systems accessible via the internet, this means anyone can access them – not just you and your staff. Knowing the risks can help you prevent – or recover from – an online security incident and will drive the decisions you make around your use of technology.
Where to start?
1. Know your systems
Take stock of all the systems that use or are on the internet. This includes external applications that you access through a web browser, such as Xero or Gmail, and internal systems that you host and manage yourself. For example, you may use a software application to manage appointments with customers that can be accessed on your computer.
It’s hard to assess everything at once. Start by considering which systems are most important to you. Focus on the systems that store data, such as customer details, or systems that process payments.
2. Identify threats and vulnerabilities
Once you’ve identified your most important systems, you can work out what kind of threats they face.
For most businesses, there is a likely threat of an untargeted attack against a system that’s accessible over the internet. For example, attackers might: scan your business’s website, using automated tools made to find known vulnerabilities attempt to access your email account using a database of compromised passwords.
You may want to hire a security professional to help you document threats, to make sure you don’t miss anything.
3. Identify the risks
A risk is something that could damage your data or systems –caused by a threat or vulnerability.
Common security risks for businesses include unauthorised access, leaked information, and disruption of service. Attackers regularly scan the web for vulnerabilities and if your website is not secured or up to date, they could gain unauthorised access to it. They could then change the content of your website, or they could get into your network.
If an attacker was able to access your email, they could use it to collect sensitive business information. They could also direct your clients to make payments into their bank account instead of yours.
Not all threats and vulnerabilities are malicious. For example, one of your employees could accidentally delete or modify some of your data. This might be human error rather than anything sinister, but it’s still important to consider.
4. Define the impacts
Next, you need to think about the impact of these risks – how they’d affect your business if they happened. Impacts are usually operational, reputational, financial or technical.
For example, if an attacker: compromised your rostering software, that would be an operational impact
accessed your customer data and leaked it, the impact would be reputational.
When you’ve documented the impact each risk would have on your business, give them a rating:
Low: there would be minimal impact on your business if the risk happened
Medium: the risk would cause some damage to your business, but you’d recover
High: the risk would cause lasting damage to your business.
“Focus on the systems that store data, such as customer details, or systems that process payments.”
5. Define prevention and recovery options
Once you know your risks, and the impact they’d have on your business, start working out: how you could prevent the risks from happening how your business could recover from an incident.
Think about what’s critical to your business running, and what’s important. Based on that, you can start to define what you (and your staff) can do to prevent, or mitigate, the risks. Talk to your IT service provider too – see how they can help you prepare.
You’ll need to think about things like: putting a mitigation plan in place, to make sure you’re prepared for any of the risks happening talking to your staff about the risks the business faces, and what they can do to keep the business secure creating an incident response plan, so you’re prepared in the event of an attack.
6. Download the incident response plan template
The National Cyber Security Centre’s Own Your Online website has an incident response plan template that takes you step-by-step through the process of creating a plan specifically for your business.
The template is editable. Simply download it and fill in the blanks for your organisation or business. Once you’ve done this, print off your key contact list and share the plan with any users who access your network systems. Make sure you store it somewhere safe.
Find the Incident Response Plan Template at www.ownyouronline.govt.nz/business/get-protected/ business-resources/incident-response-plan-template
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WHEN CASH GETS TIGHT
Practical tips for plumbing businesses to manage cashflow when the workload tap is running low.
AUTHOR: KEVIN WHITMORE, CO-FOUNDER, CASHBUCKET
From periods of high demand where you’re turning away decent-sized projects to the long, painful stretches when new business stops coming in. Adjusting a business is tough when people’s livelihoods depend on your decisions. What can you do when times get rough? And how can you prepare during good times to make the next downturn less painful?
Forecast and plan
Knowing what your bank balance should be 6-12 months from now can be really helpful, with tighter, more realistic numbers over the next 30-60 days. With a clear plan in place, you can flag anything that doesn’t match your forecast and stay on top of small issues before they become big ones. This applies to large and small businesses alike. Spreadsheets are fine in the early days, but larger businesses will benefit from forecasting and cash management tools that are fit for purpose.
Talk with your finance team
Holding weekly or fortnightly meetings with your finance team means you’re all aware of what’s coming and not siloing information. If you’re only meeting infrequently to ‘tick a box’, you’re missing out on a wealth of expertise that can help you navigate tricky circumstances.
If your accountant isn’t the right person to talk to about cashflow and planning, find someone who is. Ideally someone with business acumen who can talk your language.
Obviously, things won’t always stay to plan. Have a way to reforecast quickly. If it’s taking hours to update, find a better process or tool.
Prioritise payroll
Make payroll and critical expenses your priority. Delay lowerpriority payments when cash is tight. Even in good times, this habit prevents surprises and has been known to catch out even highly profitable companies.
Secure a bank line of credit for emergencies. Use it only with a plan to repay and to stabilise cashflow.
Request monthly reports comparing actual finances to forecasts. This helps you identify any gaps and stay on track.
QUICK POINTERS
Use contractors for overflow where possible rather than having everyone as permanent. They normally cost more but they allow you to flex with shorter-term contracts. Agile teams help build a scaleable business by calling on people when you need them rather than trying to employ everyone.
Build a cash buffer. Figure out what you need to run the business for three months without income and slowly work towards saving this amount of cash as your cash buffer. Don’t hire or look to take on additional risk until you first have enough cash protected to weather a downturn.
Label your expenses as essential or non-essential. Having this in place early means you can grow during good times with things like marketing spend and then switch the non-essential items off when cash is tight. Allow for cost increases. At the start of the year, run through how things play out with 5%, 10% and 20% cost increases. Ensure you don’t get caught carrying projects with price increases midway through.
Find a way to forecast your revenue and expenses and test what happens in certain scenarios. This helps you make better decisions and see the impact before you act.
Find a sounding board
Find someone to talk to on a regular basis who’s not involved with your business but is willing to lend an ear. A sounding board can be really helpful during tough times, especially someone who’s done it before. In New Zealand, there are too many businesses doing their thing in isolation and sucking it up. No one said you need to suffer in silence, so find a mate or reach out for a connection to get some perspective. Often there’s a way around you might not have thought of.
Use industry software
Make sure you’re using industry-leading software like Simpro or Fergus for job management, Xero for accounting and Cashbucket for cashflow forecasting.
Be kind to yourself. It’s not just you and it’s not just the plumbing industry. Most industries are struggling at the moment. When conditions improve, don’t forget what happened. Use this time to put the business on a firmer footing by planning ahead. Reach out if you want some friendly advice. None of us gets into business to manage the finances. There are people with the experience to help you manage this stuff and help take it off your plate. You’ll sleep better at night, so you can get back to doing the stuff you enjoy.
ABOUT THE AUTHOR:
Kevin Whitmore is a co-founder at Cashbucket, where he helps businesses unlock their potential, improve their cashflow, make better decisions, and put plans in place for navigating uncertainty. He has helped over 100 companies with their strategy, growth plans and processes. https://getcashbucket.com
ROOF & BALCONY DRAINAGE SYSTEMS
New research from Waihanga Ara Rau, the construction and infrastructure workforce development council, provides an up-to-date picture of the realities facing New Zealand workers considering a move across the Tasman.
AUSTRALIA: IS THE GRASS REALLY GREENER?
The long-held belief that Australia offers better financial opportunities for New Zealanders in the construction and infrastructure sectors may no longer hold true, according to new research.
AUTHOR: WAIHANGA ARA RAU CONSTRUCTION AND INFRASTRUCTURE WORKFORCE DEVELOPMENT COUNCIL
Shrinking income disparities, higher taxes, and soaring house prices are making Australia a less attractive destination for many Kiwi workers looking to relocate, new research has found.
The Construction and Infrastructure Workforce Development Council, Waihanga Ara Rau, commissioned Allen + Clarke to conduct this research on their behalf. Is the grass really greener? combines quantitative analysis and interviews with returning workers to offer a detailed comparison of key factors influencing relocation decisions, including income levels, housing affordability, and costs of living.
Kiwi wages on par with Australia for electricians and telecoms workers
Among the findings, it shows electricians and telecoms workers in Victoria and New South Wales are no longer likely to earn significantly more than their counterparts in New Zealand and may even take home less after-tax income. For construction workers and heavy machinery operators, it reveals that, although earnings remain higher in Australia, they come at the cost of overtime and weekend hours.
Waihanga Ara Rau chief executive Philip Aldridge says the research provides a
valuable, up-to-date picture of the realities facing New Zealand workers considering a move across the Tasman.
“This research isn’t about claiming one country is better. It’s about giving workers and employers complete information. Relocating involves more than just a paycheck, with taxes, living costs, and work-life balance all playing a role. Both sides need to understand the trade-offs.”
Housing more affordable in NZ than in Australian cities
The research also challenges the myth that Australia is more affordable for house buyers.
As of 2023 and continuing into 2024, New Zealand’s house price-to-income ratio has dropped significantly, making homeownership more accessible compared to major Australian cities like Sydney and Melbourne.
Aldridge acknowledges that New Zealand’s construction and infrastructure sectors currently face a shortfall of work, with many workers moving to Australia for immediate opportunities. He says the findings show the importance of weighing both short- and long-term factors.
“There’s no denying New Zealand’s recession and current lack of work, but it’s temporary. Within 12 to 15 months, major
projects will be kicking off, interest rates will drop further, and demand for skilled workers will surge. Australia may look appealing now, but short-term gains should be weighed against New Zealand’s long-term potential.”
New Zealand Certified Builders chief executive Malcolm Fleming says the findings highlight a key opportunity for employers to address retention issues.
“Too many workers are making decisions based on outdated or incomplete information about Australia. It’s time for employers in New Zealand to step up, offering workers a clear, compelling case to stay, built on real data.
“Kiwi workers may be chasing short-term gains, and that’s understandable. But they need to know the grass isn’t always greener in Australia,” Fleming says.
Workers prefer New Zealand to bring up families
The research finds that stage of life also plays a critical role in decisions to move to Australia, with the country remaining most appealing to younger Kiwis early in their careers, especially those without children or mortgages.
Australia’s larger job market and opportunities for career progression, combined with overtime and penalty rates, continue to draw those seeking a ‘Tradie OE’ experience.
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In contrast, New Zealand becomes more attractive as workers progress through their careers, start families, and seek greater stability. With improving housing affordability and a better work-life balance, the report finds that New Zealand offers strong incentives for those looking to settle down long term.
Chasing sunshine, but returning for stability
Sophie Cleal, who moved from Tauranga to Brisbane earlier this year with her partner Ryan, a builder, says that while they initially expected Ryan’s salary to be higher, they faced concerns about whether he could even work in Australia due to different building standards and unrecognised qualifications.
“Before we moved, we didn’t know if Ryan’s qualifications would be recognised here or if he’d need to retrain. He still wouldn’t be able to reach the next step in his career, like site management roles, without doing additional training for an Australian licence.”
Despite the challenges, Sophie says they are now in a better position overall.
“Ryan’s landed opportunities here that he wouldn’t have had back home, he found work really quickly, and he’s earning more than he would be in New Zealand.
“The rental housing is also much better than in Wellington, and the weather is a huge bonus. It’s perfect for us at this stage of our lives,” Sophie says.
Despite the higher wages and sunshine, the couple still plan to return to New Zealand to start a family once they’ve gained the overseas experience they want and saved more.
“We didn’t move to Australia with the intention of staying long term. Once we’re ready to settle down, we’ll go back to New Zealand to start a family. It’s just such a great place to raise kids with a real sense of community,” Sophie says.
Read the full report and individual case studies at www.waihangaararau.nz/greener
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New Zealand becomes more attractive as workers progress through their careers, start families, and seek greater stability.
APPRENTICE REPRESENTATIVE GROUP
THE ARG ADVANTAGE
The Apprentice Representative Group (ARG) has achieved a great deal in 2024, as NZ Plumber reports.
The Apprentice Representative Group (ARG) is a voice for apprentices in the plumbing, gasfitting and drainlaying industry. The group works to address training challenges, improve support systems, and advocate for better learning and working conditions.
Throughout 2024, ARG focused on key issues affecting apprentices and actively engaged with industry leaders and training providers to drive change. ARG remains committed to ensuring apprentices receive the training, support, and recognition they need to succeed.
KEY CHALLENGES IN 2024
Training delays & quality issues: Apprentices face long wait times (up to 20 months) for block courses, slow marking of assessments, and a lack of proper training resources
Employment & workplace concerns: Apprentices have experienced layoffs due to economic pressures, lack of redundancy clarity, and insufficient exposure to all aspects of their trade
Wellbeing & support gaps: There have been increasing mental health concerns, experiences of workplace discrimination, and inadequate support for apprentices with learning difficulties
ACTIONS & ACHIEVEMENTS
Advocacy & industry engagement: ARG has raised concerns with TEC and Te Pūkenga, pushing for funding accountability and better training standards.
Training improvements: The transition to the new PGD apprenticeship model is underway, aiming for a more structured, fair, and resource-supported training system.
Wellbeing & inclusion initiatives: ARG is developing support resources for mental health, neurodiversity and diversity in the workplace.
NEXT STEPS IN 2025
Training programme monitoring: ARG will monitor the rollout of the new apprentice programmes to ensure training improvements
Funding advocacy: Advocacy work for fair funding and support for apprentices will continue.
Ongoing wellbeing & inclusion focus: Expansion of wellbeing initiatives to create a more inclusive and supportive environment
Find details at www.masterplumbers.org.nz/about/ apprenticeships/apprentice-representation-group/
Career starters
The current executive committee and apprentice members of the Apprentice Representative Group will continue for a second term in 2025.
Adult apprentice Andrew Bryan invested many hours pre-populating a flashcard app with questions and answers from past PGDB registration exam papers to help him prepare – and is willing to share his idea, which resulted in good exam marks.
AUTHOR: DAWN ADAMS
Andrew Bryan’s journey into plumbing was influenced by his plumber older brother, who he helped on jobs in his teens. But it took a move to Otago from Sydney in 2019 to get the 36-year-old started on his own PGD career.
Settling in the Waihola township, early roles saw Andrew commuting 40 minutes to Dunedin, and he was keen to secure something more local. Barry and Bonnie Rogan of Water Services Plumbing (WSP) lived around the corner. Andrew met them through a friend, and in 2020 the couple added him to the team to complete his apprenticeship through Masterlink.
He’s now ready to apply for registration in plumbing and drainlaying, with just three more block courses to attend before he applies for gasfitting registration.
Flashcard app solution
Andrew may be on the home straight but getting there wasn’t always an easy ride. “Staying on track throughout the process and being disciplined about study has probably been the biggest challenge,” he says.
When it came to studying for his registration exams, Andrew arrived at a clever solution using the Anki flashcard app. He spent 30 hours pre-populating the app’s flashcards with questions and answers from past papers and course notes. “Going through previous questions [on the app] was a great way for me to find gaps in my knowledge I needed to brush up on,” he says.
The app generates random question flashcards with answers on the back. It then asks how difficult you found the question. If you say it was hard, it will generate the question more often. Using the flashcards helped Andrew score well in all three exams. He learned the type of questions he’d be asked and could also drill down on specific wordings needed in the answers.
Baz and Bonnie Rogan of Water Services Plumbing with Masterlink apprentice Andrew Bryan, who came up with an innovative way to help prepare for his PGDB registration exams.
LOCAL COMMUNITY INVOLVEMENT
Bonnie and Barry (Baz) Rogan started Master Plumbers member business Water Services Plumbing (WSP) in 2020.
Bonnie initially worked with the business evenings and weekends but realised early on that she would need to give up her day job to become full-time general manager. She now handles “everything that’s not plumbing... accounts, admin, HR, IT, marketing and health and safety”.
The couple have a team of six on the tools – including apprentices Andrew and Seth – led by Baz as a Certifying Plumber, Gasfitter and Drainlayer.
WSP’s business values are front and centre in everything they do. Bonnie says the team know to be “generally good guys and gals, provide quality workmanship, keep work and worksites tidy and be professional and timely”.
As president and secretary of Otago Master Plumbers, Baz and Bonnie welcome the chance to give back to the industry and help grow its influence. At last year’s Master Plumbers Leadership Forum, Bonnie says they met many successful people in the industry who were very generous in sharing their experience. “We came away with new friends, perspectives and understanding, which has increased our business confidence,” she says.
WSP services an area covering Dunedin and Mosgiel through to Lawrence, South Otago and parts of the Catlins. Their location means a lot of rural jobs: water tanks, septic treatment systems, wetbacks, and low pressure and mains pressure systems. Whilst things slowed down in 2024, there is still a fair amount of construction going on considering the relatively small population, says Bonnie.
“The recent flooding in Dunedin and surrounds was an incredible display of nature’s power,” she adds. Masterlink apprentice Andrew Bryan was working in Milton when they closed the highway between Waihola and Milton. Bonnie and Baz came to his rescue, ensuring he could get home safe. “It was lucky Baz knew enough locals to get through a few gates and back over the hills to Waihola, which was quite the adventure!”
Work and play
Andrew enjoys the problem-solving side of his job with WSP. “I like helping people out when there’s an emergency or something isn’t working the way it should,” he explains.
Being South Island based, WSP do a lot of LPG work. They regularly convert houses from storage hot water cylinders to instantaneous gas units. There’s also a continuous flow of maintenance work and small renovations, and they generally have a few new builds on the go too.
In his spare time, Andrew is a jiu-jitsu aficionado. He also enjoys music – collecting records and playing the drums.
Andrew is very happy to share his pre-populated flashcards with other PGD apprentices prepping for registration exams. Anki is available free of charge on desktop and Google Play and for a fee on the Apple App Store. Contact andrew@waterservicesplumbing.nz
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The first sorry pick of the New Year!
Can you top these? Send your dodgy photos to the Ed: bsellers@masterplumbers.org.nz
No way!
“More dodgy property development than dodgy plumbing, but still...” says Grant Bourke of these photos. “Set of small detached houses on a section in Takapuna. The photo on the right is unit 2 rear yard. On the left unit 3 garage wall with garden tap 2m in from corner. Then the developer built a fence. Then realised the garden tap couldn’t be reached.
“Solution: build an access door. Technically you probably need to knock on your neighbour’s door and ask permission to open the access door to turn the tap on or off. The supply to the inaccessible tap has ultimately had a line led from it to a new tap nearer the corner along the outside of the wall.
The hatch is also used to access the isolation valve and pressure reducing valve for the unit.
“You could be the proud owner for a mere $1.6M…”
Mixer fixer?
Thanks to Sam Wairau for sending in this doozy of a photo. “Take a look at this dodgy plumbing hack,” he says.
Wang dang!
“Our plumbers cut this section of ‘pipe’ out while doing upgrade work at Countdown, Blenheim,” says Paul Grant at Morgan Plumbing. “Wang clamp anyone? Is this to avoid having to do a hot works permit for brazing??”
Full pipe band
Connect 3
Thanks to Matthew Rusbatch for this interesting selection.
“Some pics I found at houses I went to in Christchurch...”
“I recently came across this interesting bit of plumbing,” says environmental engineer Dave Miller. “It highlights lengths owners go to in order to avoid having to upgrade or replace their sewage system.
“The house, built in the 1970s, was on a narrow 1-hectare rural section and was serviced by a septic tank and effluent disposal area of unknown location and construction. There was a roadside drain running along the front of the property.
“A previous owner had obviously attempted to remedy sewage overflows around the house by diverting the greywater away from the septic tank and into the open drain – through a well disguised pipe. The blackwater still went into the septic tank and thereafter... who knows?
“The new owner was told the sewage system worked fine!!! Unfortunately, this situation is not uncommon.”
Tidy job
“Hidden behind a HWC when removed,” says Paul McCallum of this photo. “The lady’s ex-husband replaced the shower before he skipped the country – for good reasons looking at this work!”
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