NZ Plumber October-November 2023 by NZ Plumber

OFFICIAL MAGAZINE OF O C TO B E R – N O V E M B E R 2 0 2 3

Anything else is a waste of time, says plumber Tyson Kihi PAGE 80

PROMISING SIGNS FOR SELF-CERTIFICATION

MAXIMISING WATER STORAGE Storage options for crowded cities

Why it’s top priority in economic headwinds

PAGE 16

PAGE 64

PAGE 75

How remote inspections are helping

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A few words EDITOR

In praise of plumbers

Volume 75, Number 5 MAGAZINE TEAM CEO Greg Wallace EDITOR Beverly Sellers 0272 923 923 bsellers@masterplumbers.org.nz PRINT Blue Star 81 The Esplanade, Petone Wellington 6141 DESIGN SCG Senior Designer – Julian Pettitt SCG Senior Account Director – LauraGrace McFarland scg.net.nz SUBSCRIPTIONS NZ Plumber is published six times a year by Master Plumbers, Gasfitters & Drainlayers NZ. Members and Certifying tradespeople receive all six editions. If you wish to opt out, please email bsellers@masterplumbers.org.nz To order an annual subscription, go to www.masterplumbers.org.nz

For thousands of years, plumbers have worked to provide clean water supply and wastewater removal—and there can be few services more important than that. For the past month, I’ve been putting NZ Plumber together from the UK, while visiting family overseas. One weekend, we paid a visit to the local Chenies Manor House, where King Henry VIII is thought to have learned of his young wife Catherine Howard’s liaison with Thomas Culpeper, resulting in her execution at just 18 years old. As we were shown round, we got to peek into what struck me as being a very early example of an ensuite—a Tudor privy off one of the bedrooms. Sadly, we weren’t allowed to take photographs inside the house but, for me, this simple wooden bench construction was a highlight of the tour. The modest 16th-century privy was overshadowed, however, by the sight of the magnificent subterranean Basilica Cistern in Istanbul, which I was also lucky enough to see on a brief stopover

during the flight. At 1,600 years old, this is an incredible example of ancient water storage techniques—built for a Roman Emperor in the 6th century, and with the capacity to hold 80,000 tons of water. By coincidence, all these centuries later, water storage is the technical theme for this edition of NZ Plumber, proving that the broad skillset of plumbers endures and will always be needed. And if that isn’t enough to make you feel proud of your profession, have a read of Joe Bennett’s article ‘In Praise of the Humble Plumber’ on page 14—he sums it up perfectly.

Beverly Sellers Editor, NZ Plumber, bsellers@masterplumbers.org.nz

MAILING LIST For enquiries, or to update your details: bsellers@masterplumbers.org.nz Non-Master Plumbers’ members with address detail changes should notify the PGD Board direct, giving their registration number here: registration@pgdb.co.nz

The 10,000sq m underground Basilica Cistern in Istanbul is supported by 336 marble columns and was built in Roman times to store and supply the city’s water.

TO ADVERTISE advertising@masterplumbers.org.nz

Kia whakatōmuri te haere whakamua I walk backwards into the future with my eyes fixed on the past

NZ Plumber is the official magazine of Master Plumbers, Gasfitters & Drainlayers NZ Inc. Contact details for the Master Plumbers board, staff, branches and associations are available at www.masterplumbers.org.nz ©NZ Plumber 2013. Registered as a Newspaper, GPO, Wellington, ISSN 0111-4379. NZ Plumber is subject to copyright in its entirety. The contents may not be reproduced in any form, either in whole or in part, without written permission of the publisher. All rights reserved in material accepted for publication, unless initially specified otherwise. All letters and other material forwarded to the magazine will be assumed intended for publication unless clearly labelled ‘Not for Publication’. Views expressed in articles in NZ Plumber magazine are not necessarily those of Master Plumbers, Gasfitters & Drainlayers NZ Inc, or of the Editor. While every effort has been made to ensure the accuracy of the information included in this publication, the publisher and the Editor take no responsibility for errors or omissions or for any consequences of reliance on this information. Publication of advertising material implies no endorsement of either a product or service.

This publication uses vegetable based inks and environmentally responsible paper produced from Forest Stewardship Council® (FSC®) certified, Mixed Source pulp from Responsible Sources.

Paper produced using Elemental Chlorine Free (ECF) and manufactured under the strict ISO14001 Environmental Management System.

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CONTENTS O CTO B E R– N OV E M B E R 2 02 3

Out and about

Masterlink messageboard

16 14

WHAT’S UP

FEATURES

MASTER PLUMBERS

Retention money guidance New guidance to help understand the changes

Hail the humble plumber Journalist and author Joe Bennett in praise of the plumber

Update Industry news, including cyclone recovery workforce projections

We Newsy snippets that have caught our eye

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A social activity update from around the regions

Apprentice workshops and night classes around NZ

Inward strength from Outward Bound One Masterlink apprentice’s experience of the 2023 Outward Bound Building Leaders Course

Stronger together: the integration of Marley and Dux

Platinum Partner profile

Levelling the field Progress towards self-certification for plumbers and drainlayers

22 33

Member benefit The new Master Plumbers Mobil Crew Card

Bulletin Activities at Master Plumbers, including self-certification and gas transitions advocacy

‘Do it once, do it right’ How GM Julena Phillips has turned JT Carter Plumbers around

ON THE TOOLS

49 50

Toolbox tip Why wellbeing is part of the culture at On Point Plumbing

Valve manufacturing on view A factory tour of Apex Valves in Auckland

Offsite manufacturing on the increase How the BuiltReady scheme aims to create efficiencies

Small & rural community drinking water The plumber’s role under new Drinking Water Standards

BUSINESS SMARTS

AND FINALLY...

Flue cowl safety PGDB guidance on flue cowl removal

TECHNICAL THEME:

WATER STORAGE & REUSE

Eating well on a budget Fuelling your day without spending a fortune

When is enough, enough?

Creating a mentally healthy workplace

How to deal with a difficult employee

WorkSafe CEO Phil Parkes on the employer’s duty of care

Storage heater insulation requirements Make sure you install products that comply

62 64 66

CAREER STARTERS

Water-saving technologies How New Zealand water-saving targets create opportunities for plumbers

Products Latest products & services for the industry

Building futures How Quix Commercial helps apprentices find their feet in the industry

ON THE COVER

85 88

Providing for the family Why Tyson Kihi swapped a job at the freezing works for a plumbing career

Ten minutes with... Greg Hack, plumber and performer

Dodgy plumbing This edition’s epic fails

Final countdown Catching up with Sebastian Sekene as he enters the 5th year of his apprenticeship

Managing bereavement leave The importance of compassion and compliance

Tanks for tight spaces Managing stormwater and rainwater in crowded cities

74 75

Jump into Spring Making the most of warmer weather

Why cash is king In economic headwinds, keep a close eye on cashflow

This magazine is subject to NZ Media Council procedures. A complaint must first be directed in writing, within one month of publication, to the editor’s email address. If not satisfied with the response, the complaint may be referred to the Media Council PO Box 10-879, The Terrace, Wellington 6143; info@mediacouncil.org.nz. Or use the online complaint form at www.mediacouncil.org.nz Please include copies of the article and all correspondence with the publication.

Scan to read NZ Plumber online!

COVER STORY Tyson Kihi is the 2023 recipient of the James Douglas Medallion, awarded since 1948 to outstanding recently qualified apprentices in our trades. Tyson, who was the plumbing finalist and overall winner, started his apprenticeship at the age of 27 after 11 years at the Takapau freezing works. Looking for a career that would ensure he could provide for his young, growing family, he was snapped up by Advanced Plumbing HB after just three weeks’ job experience for his incredible work ethic. Turn to page 80 to meet Tyson and discover why plumbing spins his wheels.

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Report CEO

CEO’S REPORT

As we went to print, we were due to learn the election results and what that will mean for the future of the construction industry. At Master Plumbers, we believe there has been good progress with the establishment of Workforce Development Councils for the vocational education system. The interaction we have had through Strategic Reference Groups, with their ability to complete quality analysis of the current apprentice training regime and see how it can be improved, has been a significant success for the RoVE changes. The capability and capacity report has been a strong platform for identifying and starting to address the improvements required both for apprentices and employers. The commitment by the Strategic Reference Group members has been critical in understanding the regional challenges, and reflecting on what apprentices should know in their day-to-day job has been the best step forward we have been able to make for the training regime in decades. It is crucial that the good work that has been commenced is allowed to continue, as we must have a strong and viable training system for our industry. Master Plumbers has worked extremely hard to create a manifesto that sets out the three key items we believe are essential for a new government to address. We’re proud of this document, which not only identifies areas for improvement but also provides solutions the government can progress. One critical issue for the plumbing industry is the long wait times for getting work inspected and consented. At Master Plumbers, we have run a three-year project

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with the aim of achieving self-certification for plumbers and drainlayers. With other trades including gasfitting and electrical being self-certifying for over a decade, we are confident this regime can be extended into plumbing and drainlaying by creating digital records. All political parties talk about the requirement to increase productivity in the construction sector, which has been identified as the third largest contributor to this country’s GDP, and inefficiencies are estimated to cost the sector up to $1 million a day. With delays of up to 22 days for a physical inspection, the system is broken and needs reform.

Master Plumbers has worked extremely hard to create a manifesto that sets out the three key items we believe are essential for a new government to address.

The Wellington team really enjoyed our two-day forum with branches and associations. We’re officially changing the name from the half-yearly meeting to the Leadership Forum. It was wonderful to hear feedback from local branches and associations on how we can support them with regional events, training and engagement. One of the outcomes I’m pleased to announce is progress for the concept of

having an apprentice reference group (ARG), so apprentices will have a true and strong voice in the industry. We have already developed the ARG terms of reference and application form and we look forward to having a good list of applicants, so we can get the first meeting up and running as soon as possible. We will ensure there are regular updates in NZ Plumber on what the group is achieving. Finally, I had an extremely enjoyable day interacting with The Drainage Department in Tauranga—the successful winners of our CEO for the Day competition to mark World Plumbing Day. It was great to be back on the ground and chatting with one of our local members in their workplace. We spent the first half of the day talking about strategic planning for their business and working on a development plan they can share with the team. The second half, I enjoyed some banter and working on the shovel with the team. What I personally got from the day was a reminder of the amazing membership we have across New Zealand, doing tremendous work in our industry. I think we undervalue the work we do and the small businesses who are making a huge difference in our communities. Greg Wallace, CEO Master Plumbers, Gasfitters & Drainlayers NZ

Mā mua ka kite a muri, mā muri ka ora a mua Those who lead give sight to those who follow, those who follow give life to those who lead

INDUSTRY NEWS

What’s up

Read the new guidance to understand the changes for the retention money regime.

GUIDANCE ON RETENTION REGIME CHANGES New retention money guidance helps all parties to commercial contracts understand their roles and responsibilities.

Are you up with the changes to the retention money regime that took effect on 5 October? MBIE’s Building Performance team has released new guidance to help all parties to commercial construction contracts understand their roles and responsibilities under the changes. The overall objectives of the Construction Contracts (Retentions Money) Amendment Act 2023 are to: strengthen and clarify the status of retention money as being held on trust

ensure a party withholding retention money cannot use it as working capital improve the transparency of retention money through proper accounting and regular reporting clarify what happens when a party withholding retention money goes into receivership or liquidation introduce offences and penalties for companies and other organisations and their directors (or equivalent) who fail to comply with their obligations under the retention regime.

Download and read the new Retention Money Guidance for the Construction Contracts Act 2002 at https://www.building. govt.nz/assets/Uploads/projects-and-consents/retention-money-guidance-for-construction-contracts-act-2002.pdf You can also watch a retention money webinar recording for the construction sector at www.youtube.com/watch?v=GVmwDLgc3a4

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LATEST UPDATES FOR OUR INDUSTRY INCLUDE A REMINDER TO KEEP EVALUATING YOUR OPERATIONS IN ECONOMIC HEADWINDS.

Construction company insolvencies on the rise After a protracted legal battle, the former directors of failed construction giant Mainzeal have been ordered to pay nearly $40 million plus interest to those left high and dry when the company went into liquidation 10 years ago. Unsecured creditors, including plumbing businesses, have been left out of pocket by a total of $110 million since the collapse. Master Plumbers is hopeful that its successful lobbying for changes to the retention money regime under the Construction Contracts Act will prevent this happening again in future, particularly with the increase in construction business failures during the year. In August, BWA Insolvency reported that construction was among the three sectors to fare the worst, the others being manufacturing and retail. “With rising interest rates to counter inflation and the rising costs of consumer goods ever present in the media, business uncertainty is an obvious outcome of an unstable market,” said BWA Insolvency’s Bryan Williams.

Construction had the highest number of formal proceedings in the April to June 2023 quarter, at 123, up 78% year-on-year. According to BWA, overall demand in the building industry has dipped considerably since Covid, especially in the residential market, and already tight margins have become even tighter. “While a global recession appears to have been fended off, with the International Monetary Fund predicting a small amount of economic growth this year as inflation is brought under control in most developed markets, businesses—particularly small to medium enterprises—are still walking into stiff post-Covid headwinds.” Williams says it’s even more important for businesses to keep evaluating their operations during tough times and many companies that are at risk of failure can recover if business owners act quickly to reduce expenses and adapt their approach to fit the current market.

CONSTRUCTION ADDED TO CLIMATE ACTION TOOLBOX The Climate Action Toolbox, a free online calculator that helps small businesses measure and reduce their emissions, has been expanded with new content specifically for the construction industry. The team behind the

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Toolbox, which launched in 2021, collaborated with industry players to ensure it includes actions for businesses working at every stage of the construction supply chain. www.tools.business.govt.nz/climate

What’s up INDUSTRY NEWS

DEVELOPMENT OF CONSTRUCTION ACTIVATOR PROGRAMME A new Construction Activator programme promises to be a one-stopshop for construction businesses of any size or stage looking to grow faster and reach their full potential. The programme is being developed in a partnership between the Construction Sector Accord and Callaghan Innovation and aims to address systemic challenges across the sector. The Construction Activator will bring together and build on existing business services, such as the Regional Business Partner Network, Digital Boost and Business Mentors NZ, as well as offering an expanded, end-to-end business capability development programme. "We won't see the real transformational shifts that the Construction Sector Accord is trying to achieve unless construction businesses are able to scale up,” says Accord Steering Group Co-Chair Andrew Crisp.

“Through this partnership with Callaghan Innovation, we will create a central hub where businesses can access tools and resources, learn from each other, and get support to innovate and grow.” According to Callaghan Innovation Chief Executive Stefan Korn, it’s hard for business leaders to think about long-term growth when forces beyond their control mean they need to focus solely on the day-to-day, and even business survival. “We’re looking forward to collaborating with business leaders, researchers and industry organisations to help construction businesses overcome these big challenges, while also taking advantage of the opportunities innovation offers to support industry transformation.” The partnership got underway in mid-September with live, in-person Connect Events in Auckland, Wellington and Christchurch.

PEOPLE

Industry Award for Wayne Shields At the 2023 Water Protection Conference in August, Hydroflow Manager Wayne Shields was presented with the Significant Contribution to the Backflow Industry Award. Wayne has advocated for backflow prevention in New Zealand for over 35 years.

Wayne Shields (centre) with Water New Zealand Backflow Prevention SIG Chair Richard Aitken (right) and former Chair Paul van den Berg.

New CE for BRANZ

VIRTUAL REALITY FOR SITE SAFE TRAINING COURSE Site Safe has launched its first virtual reality (VR) construction health and safety training courses. The Foundation Passport Building Construction and Civil courses are now available in VR format in Auckland, Wellington and Christchurch—providing training through a virtual onsite experience that simulates hazards in a real construction environment.

Using VR headsets and controllers, learners complete interactive tasks, such as hazard and risk identification, PPE selection, and how to keep themselves and others safe in areas such as working at heights and working in trenches. Those who complete the one-and-ahalf-hour VR course receive a digital Site Safety Card, valid for two years.

To register, head to www.sitesafe.org.nz/training/our-training-courses/foundationpassport-building-construction-VR

BRANZ Acting CEO Claire Falck was appointed Chief Executive in August. “In her previous role as GM System Transformation and more recently as Acting CEO, Claire has impressed with her dedication, leadership qualities and commitment to BRANZ,” said BRANZ Chair Nigel Smith. “Claire has already contributed significantly to our strategic vision to transform New Zealand’s building system and prepare for the opening of exciting new facilities as BRANZ continues to drive innovative thinking, testing and research.” Claire has worked in both the public and private sectors, specialising in system design and complex transformation assignments. Prior to joining BRANZ, she was Practice Lead at MartinJenkins.

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What’s up INDUSTRY NEWS

News snippets that caught our attention this edition. Kaynemaile—a stylish and in-demand design material for buildings around the world—can trace its roots back to plumbing pipe, reported The Press recently. When former art director Kayne Horsham (below) was given the job of making chainmail for the warriors in Peter Jackson’s Lord of the Rings film series, he experimented with joining slices of plumbing pipe dipped in metal—a lighter and more flexible alternative to real chainmail. Each shirt made of Kayne’s mail, as it was nicknamed by the actors, took around 1,000 hours to produce. Horsham went on to apply the design to the architectural industry through a robotic moulding process that removes the need for joins. Today, Kaynemaile is custom made from RE/8™ bio-circular polycarbonate to the client’s desired finish.

PHOTOGRAPH: JASON MANN PHOTOGRAPHY

Plumbers staying in Christchurch for the 2023 NZ Plumbing Conference may have noticed the Kaynemaile ceiling feature in the lobby of the Crowne Plaza.

Lukas Blazey, an equipment technician at CablePrice in Christchurch, has won the Oceania round of the global Hitachi Top Technician Competition. Lukas was heading to the World Final in Japan in October as NZ Plumber went to print. The competition tests Hitachi trained technicians on their skill levels, including finding and diagnosing faults on an excavator within a set time frame and written theory tests. “He was able to diagnose and repair ALL practical faults in the machine with 10 minutes to spare. Something that has not been achieved in an Oceania Competition before—a fantastic effort,” said Darren O’Connor, CablePrice Technical Trainer for Mining and Construction.

Advanced Plumbing, Drainage and Gas like to celebrate achievements within their business: apprentices graduating, tradesmen becoming certifiers, health and safety qualification recipients, and their company’s own Core Value award winners. The Advanced Graduation and Awards Night is held every second year, with the second event taking place recently at the iconic Old Church venue in Hawkes Bay. Local Master Plumbers Hawkes Bay President Kay Fennessey attended, along with guests John and Debbie Simmiss, to help celebrate five graduating tradesmen, three graduating certifiers and three staff members for 10 years’ service. Plumber Brett Garrett used hose connections, PVC piping and two $1 O-rings to create a grip that allowed 58-year-old para-athlete Shaz Dagg to take part in the 243km multisport Coast to Coast event this February. Shaz, who had her arm amputated following a farm accident nearly five years ago, decided to turn her lifechanging injury into a positive, reports Farmers Weekly. A social runner and cyclist, she decided to train for triathlons, which led to selection for the NZ team at the Paralympics, though she withdrew due to Covid risks. Coast to Coast was her alternative, and Garrett’s invention enabled Shaz to complete the 70kg kayak leg on the Waimakariri River. She’s planning to do the two-day event again next year, this time with a new-design, 3-D printed arm extension for the kayak. Shaz told Farmers Weekly she uses her story and love of sport to challenge herself and motivate others facing adversity.

CablePrice equipment technician Lukas Blazey in action at the Hitachi Top Technician Competition’s Oceania final, held in Brisbane this August.

Send us your good news stories! Email the Ed: bsellers@masterplumbers.org.nz 10

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Steps towards a better future

4m litres of water saved through system upgrades and leak detection

100% renewable electricity certified

To learn more about our sustainability journey visit www.marley.co.nz/sustainability

What’s up CALENDAR

TRAINING & EVENTS Check out the industry calendar for events coming up in the last quarter of the year.

2023 Industry Forum and Awards Evening

Profit Optimiser Programme

Auckland Master Plumbers Awards Evening 2023

27 OCT – QUEENSTOWN

27 OCT – ONLINE 24 NOV – ONLINE

3 NOV – AUCKLAND

masterplumbers.org.nz/events

Bay of Plenty/Coromandel Master Plumbers First Annual Awards Dinner

NZICH Underfloor Heating Course

3 NOV – PAPAMOA

8 NOV – AUCKLAND 21 NOV – CHRISTCHURCH 6 DEC – LOWER HUTT

9 NOV – ROTORUA

masterplumbers.org.nz/events

Hutt Valley/Wairarapa & Wellington Master Plumbers Charity Dinner

Young Plumber of the Year National Final

Volcanic Plateau Master Plumbers Awards 2023

10 NOV – WELLINGTON

15 NOV – HAMILTON

17 NOV – ROTORUA

masterplumbers.org.nz/events

ypc.co.nz

masterplumbers.org.nz/events

Rinnai Roadshow 2023

For all upcoming Master Plumbers training and events, go to www.masterplumbers.org.nz/events 12

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Feature OPINION

HAIL THE HUMBLE PLUMBER

Electricians are sparkies, carpenters chippies, but plumbers are just, well, plumbers. Why? Can it be respect? AUTHOR: JOE BENNETT

lumbum is Latin for lead and it was the plumber’s lead him last week, “on a scale of one to ten?” It’s the question he has to pipes that brought clean water to Rome and took soiled ask a dozen times a day. And how often he must hear the customer water away. Without plumbing, a city the size of Rome scream of 11. How often he must have to mount his charger and set wasn’t possible. Without a city the size of Rome, the empire off straightway to right the world. For water is just so destructive. It wasn’t possible. And without a Roman empire, you and I would shapes landscapes, brings down mountains. A house is nothing to be speaking a different language and obeying different laws. water, is an appetiser. Plumbers created our world. We have an ambiguous relation with Superficially it’s an unappealing water. Millennia back our remotest ...what tradesman is more vital trade. Plumbers are forever on their ancestors crawled out from it and than the plumber, more desperately saw the possibilities of land and air. knees, underneath things, down there summoned, more keenly awaited, Gradually they lost their ability to live with the rot and the rats. Or they’re plunging rods through stuff we don’t more warmly welcomed on arrival? and breathe in water. The stuff became want to know about. Or they’re up inimical, a threat, a thing to be feared. in the roof space, bent double in the heat, taking a wrench to the But the divorce was only partial. They still needed water, were still cylinder while the householder prays below. largely composed of it. They could go nowhere without it. They And yet, what tradesman is more vital than the plumber, more had to live near it. desperately summoned, more keenly awaited, more warmly We people have tried to domesticate water. Instead of going out welcomed on arrival? Chippies don’t save the day. Sparkies to the stream we’ve brought the stream inside, channelled it into don’t ride to the rescue. Plumbers do. They are ruin-averters, our houses to do what we want with it, then channelled it out again catastrophe-stemmers, heroes of the faucet, Lancelots of the leak. taking our grime and our leavings. “How urgent is the problem,” asked the plumber when I rang But we have never tamed the stuff. It is merely subdued, its

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Rinnai Demand Rapid Quick recovery storage system Range expanded to include larger, lower cost enamel storage cylinders.

Joe Bennett.

nature unaltered. It’s the beast in the cage at the zoo, so good to gawp at, so very pleasing, but let it once break out from its cage and see how the panic spreads. Water knows only one master and that’s gravity. All water is on its way to the sea. And it will get there in the end, every drop of it, and it doesn’t care how. The stuff in your house right now is itching to burst out and go downhill. You can’t take your eyes off it. My problem was every plumbing problem—escaped water, water out of its cage, water on the lam. It had been collecting for a while under the kitchen sink. Not much of it but not much is more than enough. Not much is enough to rot skirtings, sprout fungi, turn medium density fibreboard into something swollen, sodden and sorry. To start with I pretended it wasn’t happening, that it was just the splashing and overflow from cooking and cleaning. I mopped it up, shut the door on it, shut my mind to it. But I knew. In the end I picked up my only effective plumbing tool, the phone. “On a scale of one to ten…?” said the plumber. I wanted to say nine, thought I ought to say two and said five. I’ll be there Monday morning, he said, and was, with overalls, tools and a smile. He took his boots off at the door. I had the kettle already boiled for propitiatory tea. He asked, as per script, for gumboot. To peer under the sink he donned a headband that lit up like a halo. He diagnosed a dodgy tap and aged piping. After that it was heart surgery. He excised the vein-like piping, the faulty valve, and he made it all new, all sealed, all dry again and crowned it with a bright new tap. And thus he gave me back dominion over my little empire of dry, restored my illusion of control. Until the next time, the next rupture. Then he went on his way on the plumber’s mission, to defy water, to hold it in check, to enable a world. This article previously appeared in the Otago Daily Times.

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Ben Mayne is among many Auckland plumbers and drainlayers taking part in the remote inspection pilot using the BRANZ Artisan app. “Since I have been using the app, the time it has taken to do my own inspections has saved me on downtime and given me a professional record keeping of my own work,” he says.

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Feature SELF-CERTIFICATION

The delays for plumbers and drainlayers in the current building consent process are slowing job completions. A remote inspection pilot with BRANZ/Artisan, Auckland Council, Master Plumbers and a group of Auckland plumbers is underway with good results. AUTHOR: DAWN ADAMS PHOTOGRAPHY: ROBIN HODGKINSON

t’s been a tough ride for plumbers and drainlayers to try and get the same right to self-certify their work as other trades. Master Plumbers have been advocating for movement on this with regional councils, resulting in an Auckland remote inspection pilot for plumbers and drainlayers, which began in 2019. “Gasfitters have been able to self-certify for over a decade, so we have been working on a potential solution for plumbers and drainlayers for some time,” says Master Plumbers Operations Manager Luke Pirie.

Digital solution The pilot uses the Artisan app, developed by BRANZ’s Artisan team in consultation with regional councils and Master

Plumbers. BRANZ describes the app as “a digital solution that enables each key step in the residential build inspection process to be prescribed, seen, assessed, verified and recorded”. The app is already being used by many trades who can’t self-certify. Through Artisan, users capture real-time photo evidence of parts of a build that correspond to the stage checks made by BCA inspectors. Artisan Product Director Grant Ford has been involved with the project since it began. “Through its ‘shotlists’, Artisan spells out what compliant work should look like and describes what photographic evidence of compliance should be,” he says. “By taking photos from the ‘shotlist’ as you are doing the work, the app helps you assure

yourself you have done the right thing and gets you to take a photo that proves you have, at the best time to do that—when that piece of work has just been done.” The aim of BRANZ through Artisan is eventually to “achieve a digital record of every new build in New Zealand,” says Grant.

Council process Field Surveying Manager Jeff Fahrensohn manages the building consents inspection team for Auckland Council. He says when plumbers require a digital inspection, they contact the inspector 48 hours before, “so they can plan their review time to coincide with the plumber uploading the information and photos”. “If there are any issues identified, the inspector will phone the plumber

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REMOTE INSPECTION PILOT:

CASE STUDIES NZ Plumber spoke to two plumbers taking part in the pilot for feedback.

BEN MAYNE

BEN MAYNE PLUMBING As President of Master Plumbers Auckland, Ben Mayne was keen to get involved in the pilot. He’s spent time perfecting the types of images Council needs and now finds the process slick. Turnaround time from app submission is usually one to two hours. At times he’s had an inspector call back within 10 minutes from submitting a job. This is a big improvement from the old process, which could see a three to fourweek wait for a site visit and similar delays for follow-ups. There are typically two to three inspections for each job, says Ben, with one to two inspections to factor in weekly. The pilot involves the training workshop and then an online assessment tool, which helps explain how the app works. Ben’s approach has been to ‘play around’ with the app to see how it would work best for him. He has used the app for 10 jobs since joining the pilot in March.

Benefits and challenges

Using the app has cut wait times for Ben, and he’s had flexibility to book in jobs that need inspections. He says previously in bad weather they’d have to postpone jobs and wait another three to four weeks when rebooking. Ben is in favour of self-certification for plumbers and drainlayers but feels it’s important to make sure individuals have reached a certain standard before they can self-certify. There have been challenges to overcome. “Having all the right information and struggling with engineer’s information,” has been one. And learning to understand the question that’s being asked with each photo. Ben has had some fails. He says, because of the lack of site visit, the inspector follows the engineer’s drawings and notes closely to make sure improvements are being made as the engineer dictates.

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Feature SELF-CERTIFICATION

to discuss and also update the Artisan record,” explains Jeff. Inspections that pass or fail are given the same checklist as for onsite inspections. The main challenge Jeff sees lies in understanding what’s required for each photo. He says these problems “are usually cleared up quickly over the phone. “In addition to this, we do identify non-compliances and, depending on the severity, we may revert to an onsite inspection to manage these.”

MBIE perspective With housing shortages, streamlining council consents is necessary. The Ministry of Business, Innovation and Employment (MBIE) is currently consulting on options for changes to the system, and this pilot is laying the foundation for self-certification for plumbers and drainlayers.

“A digital solution that enables each key step in the residential build inspection process to be prescribed, seen, assessed, verified and recorded.” BRANZ

REUBEN CUTTS

CUTTS PLUMBING SERVICES Reuben Cutts got involved with the pilot through Master Plumbers Auckland. He says he fully supports self-certification for the plumbing and drainage industry and recognises the pilot as a great first step towards this. During busier times, booking an inspection could take two weeks for his team. Add in weather delays and programme disruptions, and scheduling inspections was tough. With each job needing four to five inspections, long delays are usual.

Benefits and challenges

Reuben found signing up to the pilot was an easy process. Once Artisan was loaded on his phone, he added the jobs and consents into his profile with a simple email, “and was away”. He’s worked on two jobs through the pilot. Reuben says he’s found working

using the app straightforward, as it provides a step-by-step process that is easy to follow. Reuben’s jobs are large with multiple consents and so one challenge he’s found is getting used to “the quantity of photos and records required for each consent”. But he says the Artisan team are happy to listen to feedback, and quick to adjust the app to improve the user experience, while “retaining adequate data collection and records from the inspection”. On the future of self-certification, Reuben says he is all for it. “Taking control of the inspection process will make our job significantly more efficient. Keeping trenches open for days on end to wait for an inspector to arrive is ludicrous, and in the more rural areas of NZ this is a massive problem.”

In a summary document produced for its consultation process on the Building System Reforms programme, MBIE talks of some issues with the current system being: “overreliance on building consent authorities” and “variability and unpredictability for people navigating the consent process”. These are all boxes the Artisan app can tick, according to Grant Ford. “It has the potential to bring consistency of approach and inspection feedback to a process that currently has high degrees of variability.”

Plumber involvement Twenty-five plumbers have signed up for the successful Auckland remote inspection pilot. They were introduced to Artisan at a training session where they learned what info to upload for inspectors. Jeff Fahrensohn says other Auckland plumbers interested in taking part can contact Artisan at www.branzartisan.nz to get access to the portal. Artisan will then direct them to Council inspectors who will guide the plumber in setting up the project inspections in the app. Master Plumbers is currently waiting for guidance from Christchurch City Council to roll out the pilot in the area. “With support from local councils and their inspectors the pilot will potentially be rolled out to other regions,” says Luke Pirie.

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Our Partners Master Plumbers, Gasfitters & Drainlayers NZ thanks the following Partners for their support: PLATINUM PARTNERS

GOLD PARTNERS

SILVER PARTNERS ®

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MEMBER BENEFIT

Master Plumbers

Your employees can enjoy awesome fuel discounts with the NEW Mobil Master Plumbers Crew Card!

Your team can enjoy 10 cents per litre (inc GST) discount on any fuel they purchase at the pump with the Mobil Master Plumbers Crew Card. To receive the discount, they just need to visit a participating Mobil service station, fill their vehicle with fuel and present their Crew Card before payment. Too easy!

To find your nearest Mobil site, go to www.mobil.co.nz/en-nz/find-station

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LEARN MORE ABOUT RECENT ADVOCACY WORK AND OTHER ACTIVITIES AT MASTER PLUMBERS.

STEPPING CLOSER TO SELF-CERTIFICATION Self-certification for construction industry trades is among the proposals in the government’s current review of the building consent system. The Ministry of Business, Employment and Innovation (MBIE) released an options paper on its review in July and Master Plumbers provided feedback, giving its strong support for self-certification. Master Plumbers believes self-certification for plumbers and drainlayers would have significant effects on the consenting process, improving efficiency and combating crippling delays, as well as shouldering risk and responsibilities that Building Consent Authorities (BCAs) are currently liable for. In addition, adequate professional insurance and auditing procedures would give consumers peace of mind. It is a win-win for all involved. It has now been over three years since the release of the 2020 Sapere Report to MBIE on selfcertification for construction industry trades, and the plumbing and drainlaying sectors still do not have a clear pathway to self-certification. The 2020 Sapere Report sets out the four key elements of a self-certification regime: 1. Clear rules setting out tradespeople’s responsibilities and requirements 2. A training and registration regime that ensures tradespeople are competent and up to date with current practices and regulations, and that certifiers have skills relating to inspecting and verifying another person’s work 3. A credible auditing regime 4. An enforceable obligation on the certifier to remediate over a suitable period.

THE MO IS CALLING

This Movember, sign up for NZ Plumbers, Gasfitters & Drainlayers Industry Challenge and support the leading charity changing the face of men's health

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Master Plumbers has developed a proposed model for self-certification that meets all these requirements. Under this model, to be eligible for self-certification, a plumber or drainlayer would have to be certified, hold professional insurance, undertake training on digital record keeping, and be subject to a rigorous disciplinary process. Roving inspections would still be commonplace, and Master Plumbers suggests a threshold of work (15% minimum) be audited by certified peers. MBIE would hold a register of all self-certified tradespeople and be able to revoke their ability to self-certify if necessary. Any risks could be mitigated with a robust model of this kind. Compulsory professional insurance would ensure costs for any failures could be adequately addressed by the installer.

Master Plumbers has developed a proposed model for self-certification for plumbers and drainlayers.

An auditing requirement would allow certified professionals to review work within their field. Plus, by employing comprehensive digital record keeping, there would be greater oversight into nationwide failure trends, which would allow for more targeted training where needed. There has yet to be a review of the existing self-certification model used by gasfitters and electricians. Master Plumbers believes its proposed model would also have benefits for these trades and that alignment between the two is necessary. Master Plumbers is a big proponent of supporting voluntary pilots, as seen in the ongoing collaboration with MBIE to allow plumbers and drainlayers to perform remote inspections and onsite verification of work completed (see feature on page 16). It is hoped that MBIE will provide clarity as to how this existing pilot can be eventually rolled out into a consistent self-certification regime. As with everything, ensuring any changes are uniform across the country is crucial. Master Plumbers looks forward to engaging further with MBIE on what this may look like and on the next steps. Members can read Master Plumbers’ feedback on the building consent system review in full in the member dashboard at www.masterplumbers.org.nz under News & Advocacy.

Master Plumbers

UPDATES

MASTER PLUMBERS PROVIDES FEEDBACK ON THE PGDB FEES CONSULTATION During September and October, the Plumbers, Gasfitters & Drainlayers Board (PGDB) consulted on its proposed fees, and disciplinary and prosecution levy for the three-year period 1 April 2024 to 31 March 2027. The costs for the annual licence and disciplinary and prosecutions levy would remain unchanged under the proposals, which means a person registered in plumbing, gasfitting and drainlaying must pay $575 each year in order to be able to practise in these three trades. “Master Plumbers has been advocating for a reduction in PGDB fees for some time,” says Greg Wallace. “Whilst we were pleased to see the

disciplinary levy reduced by $25 in 2023, we believe the fees and levy are still too high and should be reduced further to bring them in line with other construction trades, such as electricians and builders.” Master Plumbers surveyed members to help inform its submission to the PGDB on this consultation by the mid-October closing date, along with a second PGDB consultation on proposals for change to the core competencies for registration and the names of its registration classes. The PGDB will consider feedback received and make a final decision on the fees and levy structure at its Board meeting in November.

Annual licence fees 600 500 400 300 200

APPRENTICES TO HAVE A VOICE ON NEW APPRENTICE REPRESENTATIVE GROUP

Master Plumbers has established an Apprentice Representative Group (ARG) to serve as a voice for plumbing, gasfitting and drainlaying apprentices and advocate for their needs and interests. ARG will comprise a minimum of four members, including a committee chair, and the group will meet around four times a year, with a mix of inperson and online meetings. Master Plumbers is now taking nominations from apprentices interested in serving on ARG, and from members wanting to nominate an apprentice. Apply now to join the group helping shape the future of the PGD industry!

100 0

Electrician

Builder

Plumber, Gasfitter Plumber & Gasfitter/ Plumber, Gasfitter or Drainlayer Plumber & Drainlayer & Drainlayer Master Plumbers believes the PGDB should reduce its annual licence fee and levy to be more in line with other trades.

BOARD INTERN PROGRAMME LAUNCHED Applications are open now for the new Master Plumbers, Gasfitters & Drainlayers New Zealand Board Intern Programme, which is open to current Master Plumbers members and nominated employees. One successful applicant each year will attend and participate in Master Plumbers Board meetings for at least one year, extendable for a second year. During their appointment term, the intern will also get the opportunity to complete the Governance Essentials course available through the NZ Institute of Directors and will also receive mentoring from Master Plumbers Board members.

The Board will select interns from all applications received, based on their commitment to governance and future leadership potential.

Read the application process at www.masterplumbers.org.nz/ about/apprenticeships/apprenticerepresentation-group and submit your application by Friday 15 December 2023.

To apply to become a Master Plumbers Board Intern for the 2024-2025 year, email your CV and a covering letter to HR Manager Lisa Duston: lduston@ masterplumbers.org.nz Applications close on 10 January 2024.

Apply now to become an intern on the Master Plumbers, Gasfitters & Drainlayers NZ Board to gain invaluable mentoring, training and governance skills.

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NEW: LEGAL HELPLINE AND MEMBER DISCOUNTS

THE DRAINAGE DEPARTMENT WINS CEO FOR THE DAY!

When Master Plumbers CEO Greg Wallace offered to visit a member business for a day as a prize to celebrate World Plumbing Day, he volunteered to discuss their business strategy or get on the tools— whatever the prize winner chose! Greg got to do both this September, when he visited winning business The Drainage Department in Tauranga, where he spent the first half of the day discussing strategic planning with owners Sam and Zennor Arundel. “Greg was also keen to head off to site,” says Zennor. “The team had completed a swimming pool excavation and were now working on installing some new drainage. Greg volunteered to get some mud on his boots and show the team his manual labour skills were still on form, and that he was no stranger to a shovel and some manual labour!” The day was very helpful and insightful for the business, she adds. “We are grateful to Greg for being so generous with his time and really thinking about our business and ways to help and mentor us—we truly appreciated it.” Greg says it was great to spend the day with The Drainage Department, and see a member business in action. “We have an amazing membership across New Zealand, doing tremendous work for our industry and our communities,” he says.

Master Plumbers is delighted to be able to direct members to a new Legal Helpline for immediate legal guidance from law firm Duncan Cotterill for queries that cannot be handled by the Master Plumbers HR Helpline. The first 20 minutes on the Legal Helpline are free, with a 10% discount on hourly rates for new Duncan Cotterill clients*. Duncan Cotterill has experts across five New Zealand offices, covering specialities such as: Business protection • Business structuring and asset protection • Cyber security and data protection • Intellectual property and brand protection • Obligations under the Commerce Act, Fair Trading Act and Consumer Guarantees Act • Privacy compliance Contracts and contractor management Employment Health and safety Immigration Litigation and dispute resolution PGDB disputes and disciplinary matters. *Rates are reviewed annually on 1 April and are exclusive of GST.

For more details, go to www.masterplumbers.org.nz/ dashboard/business-resources/legal-support

Master Plumbers CEO Greg Wallace joined Sam Arundel and the team at The Drainage Department for a day in September.

Olivia Lund and Nick Crang of Duncan Cotterill will oversee the new Master Plumbers Legal Helpline.

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Master Plumbers

UPDATES

Master Plumbers secures reduction in PGD learner fees and backpay for apprentices Master Plumbers has played an integral role in securing the reduction of the EarnLean PGD learner fees and backpay for apprentices. On 26 September, Te Pūkenga announced the 2023 EarnLearn PGD learners’ fees will be reduced to 2020 pre-TTAF rates, and outlined how credits and refunds will be processed for apprentices. Master Plumbers was disappointed that Te Pūkenga failed to acknowledge our organisation’s significant involvement in resolving this issue, but we are pleased to finally see this announcement for the industry. At the start of 2023, Master Plumbers challenged Te Pūkenga on its decision to increase fees for all PGD trainees, from $54 a week to $59. Over a full year, this is a significant amount for apprentices working on training wages, on top of inflation and the cost-of-living increases. Master Plumbers did not think the fee increases were fair or valid under the terms of the contracts held with The Skills Organisation, which were novated (transferred over) to Te Pūkenga when the transition occurred.

Master Plumbers successfully challenged Te Pūkenga’s decision to increase fees for all PGD trainees.

Master Plumbers has invested significant time and cost in trying to resolve this matter. We were in discussions with Te Pūkenga for over four months and are pleased to have finally reached a resolution. An important part of Master Plumbers’ role is to advocate in the best interests of our industry, including our members, their staff and their apprentices. It is important that we represent our industry well, and that any associated costs are fair and reasonable. Without Master Plumbers’ advocacy work, there would have been no challenge to Te Pūkenga’s fees increase for this industry’s apprentices. This fees reduction

announcement is a significant win for our sector, and has taken considerable effort from the Master Plumbers' team. We believe there should be a government agency that monitors and polices apprentice training fees to ensure any fees or increases are fair and reasonable, and we will be advocating for this change. As you will know, Master Plumbers is a membership organisation. The work we complete in advocacy benefits not only our members, but the industry as a whole. We are proud that we have protected the best interests of this industry’s apprentices on this matter.

IDEAS AND INITIATIVES AT LEADERSHIP FORUM

Association and branch executives sharing ideas at the 2023 Leadership Forum.

Master Plumbers branch and association representatives come together each year in Pōneke Wellington for the Leadership Forum. It’s an opportunity for regional executives to connect, learn and share, and to receive an update on activities from the Master Plumbers NZ Board and national office team. This year’s two-day event also included an interactive workshop, with participants getting into groups to brainstorm ideas for future membership events and activities in their regions. A number of new membership initiatives were also presented at the forum, including the new Board Intern Programme and Apprentice Representative Group, outlined on page 23. nzplumber

TRANSITIONING TO RENEWABLE GASES Retaining a viable gas sector has been a significant part of Master Plumbers' advocacy work to ensure new gas connections can continue while Aotearoa New Zealand transitions to renewable gases. This August, the government released an issues paper on its Gas Transition Plan. “The paper confirms that the future of the gas industry

If you like today’s gas, you’ll love tomorrow’s. New renewable energy, low and zero carbon gases are the future. With hydrogen gas and biogas already being developed and trialled here in New Zealand and globally, you can continue to enjoy the benefits of gas in your life as we move to tomorrow’s gas energy.

The future is looking bright. And warm. And nicely cooked. As an energy for homes and businesses, gas has many advantages and benefits. From cooking, to keeping us warm and heating our water. It’s also used to produce electricity when there is not enough renewable electricity to meet demand.

Gas is a high performance energy, now and into the future.

Gas is here to stay! The many benefits of gas:

Water heating with gas • Gas water heating is reliable.

• Instant and limitless hot water.

• Highly cost-effective with no wasted energy.

Home heating with gas • A great way to keep warm and cosy.

• Heating with gas means you’ll always be warm. • Heating with gas is quick and energy efficient.

Cooking with gas The future looks bright with renewable gases.

• Take your cooking to the next level.

• Immediate, responsive with even heat distribution. • Precise temperature control.

Got questions? Go to https://futuresure.co.nz/faqs

A new factsheet developed for Master Plumbers members to give customers.

is incredibly strong and will play an important role in the New Zealand energy sector,” says Master Plumbers CEO Greg Wallace. “As you will know, gas is transitioning to a renewable energy resource by utilising hydrogen and biogas technologies. Although this transition will take some time, we know from developments across the world that this is a viable carbon neutral energy resource for all New Zealanders to enjoy. “We also need to remember that the current gas network is valued at more than $1 billion and it would be inconceivable for this not to be factored in when utilising future gas resources.” Master Plumbers encourages gasfitters to keep customers informed that natural gas and LPG will continue as New Zealand transitions to the new carbon neutral gases. “We have created a factsheet for members that can be sent out with your quotes, so your customers can understand the new gas technologies and how they are evolving,” says Wallace. Master Plumbers will also be providing feedback to the government on the Gas Transition Plan Issues Paper and has surveyed members to help inform the submission. Members can download the customer factsheet in the member dashboard at www.masterplumbers.org.nz under Business Resources, Dealing with Customers.

MASTER PLUMBERS A WELLINGTON GOLD AWARDS FINALIST Master Plumbers, Gasfitters & Drainlayers NZ is proud to have been selected as one of five finalists in the Team Gold award category for the 2023 Wellington Gold Awards. Team Gold acknowledges businesses that prioritise their teams' wellbeing and development. This is something Master Plumbers and Masterlink value highly, providing wellbeing support to internal teams,

to members, hosts and apprentices through our successful Wellbeing on Tap initiative and by partnering with MATES in Construction. Managers and their teams at Master Plumbers and Masterlink have opportunities to discuss professional development and training opportunities through regular six-monthly checkins, using a standard template that is also available to members for use in their own businesses.

Members of the Master Plumbers and Masterlink teams with Kirsty Wallace of Duncan Cotterill (second from right) at the 2023 Wellington Gold Awards in late August.

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Board bio

SAM TYSON

Sam Tyson purchased heating and cooling business Climate in New Plymouth in 2010, coming to the plumbing industry with no prior knowledge. Sam joined Master Plumbers to help her learn as much as she could about the trade and establish connections she could turn to for guidance and support. She became President of the Taranaki Master Plumbers Association in 2014. In the same year, she and her husband Lee purchased two of the region’s plumbing and gasfitting businesses, Plumbwell and Anchor & Ellis Contractors Ltd, enabling them to expand their service offering. This was reflected by a name change in 2016 to Climate & Plumbing. In 2021, Sam was elected a member of the national Master Plumbers Board—her second time in the role, having previously been co-opted in May 2018 for a oneyear term. In the same year, she was selected as a Women of Influence Awards Finalist in the Board and Management Category. Sam also represents Master Plumbers as a member of the New Plymouth District Council Business Interest Group.

Master Plumbers

UPDATES

NEW GUIDANCE ON RECRUITING FROM OVERSEAS

There is quite a process involved in hiring workers with overseas qualifications. Master Plumbers has produced two new guidance documents to help members navigate the Plumbers, Gasfitters & Drainlayers Board overseas pathway and the Accredited Employer Work Visa process. In conjunction with law firm Duncan Cotterill, Master Plumbers has also developed an immigrant employment agreement template. Duncan Cotterill have a specialist immigration team available to help with business’s immigration needs, with special hourly rate discounts for Master Plumbers members.

Find all these immigration resources in the member dashboard at www.masterplumbers.org.nz (under Business Resources, Recruiting from Overseas).

Gold Partner profile EMBRACING THE FUTURE WITH SHARKBITE In an ever-evolving landscape, the plumbing industry continues to push boundaries, introducing innovations that streamline installations, enhance efficiency, and prioritise sustainability. SharkBite's push-to-connect plumbing system leads this charge—a remarkable solution that redefines plumbing. With features like leak-free design, versatility, reusability, rapid installation, and an impressive 25-year guarantee, SharkBite stands tall as a pioneer, shaping the future of plumbing.

Effortless installation process Time is invaluable in every profession, and plumbing is no exception. SharkBite’s pushSharkBite has led the charge in plumbing innovation excellence.

to-connect system revolutionises installations by eliminating the need for specialised tools. Its intuitive push-and-lock mechanism empowers plumbing professionals to establish connections effortlessly. This streamlined process not only conserves time but also enables the completion of projects within shorter timelines. Improved efficiency translates to increased productivity, benefiting both plumbers and clients.

Leak-free system for unmatched reliability SharkBite addresses a crucial plumbing concern—leaks. When installed correctly, its push-to-connect system’s ingenious design ensures leak-free connections, offering peace of mind to plumbers and property owners alike. With SharkBite, you can trust your plumbing infrastructure to boast secure, watertight connections that endure the test of time.

Compliance with New Zealand standards and a 25-year guarantee SharkBite leaves no room for compromise, ensuring its system adheres rigorously to New Zealand standards. Opting for

SharkBite guarantees plumbing professionals an installation that meets the highest benchmarks, preserving the integrity of their work. Furthermore, SharkBite’s 25-year guarantee underscores the system's enduring quality, offering additional assurance to plumbers and property owners alike.

Push-to-connect: paving the way forward Push-to-connect plumbing systems are unequivocally the future, delivering benefits that traditional methods struggle to match. With over two decades of push-to-connect expertise, SharkBite has stood the test of time as a dependable leader. The future of plumbing beckons and embracing SharkBite’s push-to-connect system means choosing efficiency, reliability, and sustainability. Learn more about SharkBite’s pioneering solution at www.sharkbite.com.au

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NEW Silver Partnerships Master Plumbers is thrilled to introduce THREE new Silver Business Partners in this edition.

MITSUBISHI ELECTRIC

Mitsubishi Electric have utilised their expertise and industry-leading technology to provide Kiwis with next-generation Ecodan hot water heat pumps to heat their hot water and their home.

Mitsubishi Electric product has been exclusively distributed by 100% locally owned and operated Black Diamond Technologies Ltd for over 40 years in New Zealand. Plumbers can rest assured they are working with high quality product while receiving the best localised support and training right here in New Zealand. Whether your project is a new build home, retrofit project or a commercial application, there is a Mitsubishi Electric air source heat pump to provide a simple, renewable solution for New Zealand homes and businesses. From domestic hot water, radiators, underfloor and pool heating to industry processing and large scale commercial buildings—Mitsubishi Electric has the right hydronic solution and expertise for the job.

GROUNDPLAN

Groundplan is the ideal solution for plumbers looking to: design plans from scratch provide clear, up-to-date as-builts accurately quantify an existing plan ready for tender. Groundplan takeoff and estimating software is designed for residential, commercial or industrial plans.

Plumbing Design In a residential project, mark out your sewer line. Then plot the points of attachment (POAs) to accurately display the required position of vanities, toilets, showers and floor waste points. Use Groundplan’s library of over 100 plumbing symbols or upload your own.

Plumbing Takeoffs To quantify an existing design, start measuring lineal meterage, such as pipes and trenches, then count individual items such as joins and bends. Groundplan creates your bill of quantities ready for export to a spreadsheet, accounting, or job management software.

Free 14-Day Trial, Free Demo, Free Training

Every Free Trial receives a Free Demo by a trade expert. Every paying business receives an hour of free training. Sign up for your Free Demo at groundplan.com

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ALL CONTROLS NZ

All Controls NZ Ltd have been supplying gas, electrical and HVACR parts to the Australian and New Zealand market for over 50 years. With such long-standing experience in the industry, their staff can support you in ways others can’t. The company’s head office is in Western Australia and the main warehouse in Melbourne, and weekly airfreight shipments mean most items are less than a week away, if not in stock.

All Controls NZ represent many of the world’s leading domestic, commercial and industrial gas control manufacturers, including, to name but a few: Brahma: gas valves, ignition transformers Digitron: digital manometers and sniffers Kromschroder: gas safety valves, pressure switches Jeavons: NG and LPG regulators Mopeka: liquid level detection Oceania Gas Safety: gas proving systems and gas detection Pietro Fiorentini: NG and LPG regulators, gas filters Siemens: burner controls Riello: burners. Contact All Controls NZ Ltd on 09 259 4545; email: sales@ allcontrols.co.nz

Master Plumbers

UPDATES

Get to know the Master Plumbers team with our quick Q&A. What does your role entail? Two things! I run the Quality Assurance process with all incoming new members, and I support our fantastic branches and associations with whatever new ideas the executive teams have. Every day is totally different. What part of your role do you most enjoy? Interacting with people from all walks of life, all engaging with plumbing, gasfitting and drainlaying in different ways. It’s a pleasure to meet so many people and learn from them. Why Master Plumbers and the plumbing industry? With Master Plumbers, I get to be a part of an organisation dedicated to advancing the plumbing industry. With such a welcoming environment among members, events and in the workplace, I couldn’t turn it down! What people do you enjoy being around? Positive and fun people! NAME: Henry Cassin ROLE: Membership Services Advisor

What’s your happy place? Being in a creative space. I love editing and

being able to create entertaining videos. I’ve also recently picked up painting miniatures, which is such a meticulous process but allows me to play with different colours and combinations. If you could invite any famous person round, who would it be? Neil deGrasse Tyson to talk about space and the universe. What’s a perfect weekend? Balancing one day of seeing friends and catching up, with another day staying home and doing nothing. That’s the key! What’s something you think everyone should try at least once? Everything! I try to live life by saying ‘yes’ to everything at least once. Be it food, or experiences, or something you might not normally want to do. Sometimes you try something you hate and then you know you’ll never do it again—but most times you realise you love something new and you might come away with a great story too!

YOUNG PLUMBER OF THE YEAR NATIONAL FINAL NEXT MONTH!

All branch qualifiers of the 2023 Plumbing World Young Plumber of the Year have now gone through to the Regional Finals, which were due to be completed in midOctober as NZ Plumber went to print. Good luck to all the winners, who now make it through to the National Final on 15 November at Claudelands in Hamilton! We congratulate all branch qualifier winners and wild cards, particularly all those who work at Master Plumbers’ member businesses. Master Plumbers and Masterlink are proud Gold Sponsors of the event, which showcases plumbing, drainlaying and gasfitting as a career and attracts young people to these trades. Ben Howie of Foleys is among the Regional Winners who will face off at the National Finals at Claudelands in Hamilton on 15 November.

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Master Plumbers

UPDATES

FISHING PRIZES FOR FANTASTIC FATHERS

Master Plumbers and Masterlink teamed with Rheem to offer five fabulous fishing bundles in a prize draw to celebrate Father’s Day on 3 September. Thanks to Rheem for generously providing the prizes, which each comprised an Okuma rod in rod bag, reel, knife, pliers, bait and cap. And congratulations to our five deserving winners: Bill Baron, New Plymouth James Cowles, Christchurch Peter Diver, Christchurch Casey Black, Invercargill Craig Tremeer, Auckland.

FLAGGING AN IMPORTANT CAUSE

During Suicide Prevention Week in early September, Master Plumbers and Masterlink raised awareness of the importance of talking about mental health in construction by Flying the MATES Flag at our Wellington, Auckland and Christchurch offices. Pictured here are HR Manager Lisa Duston and Recruitment Advisor Holly Timms showing their support for the cause at the Christchurch office.

WELCOME TO NEW MEMBERS

Master Plumbers is here to support all businesses in the plumbing, gasfitting and drainlaying industry. Members are Quality Assured and backed by the Master Plumbers Guarantee. We offer a wide range of business resources, health and safety, HR & technical support, plus training and member discounts—and we advocate for our members as a collective industry voice. Get in touch today! Alana Fourie 021 985 894 afourie@masterplumbers.org.nz Or contact 0800 502 102 admin@masterplumbers.org.nz

CL1303A

Peter Diver was nominated by his son Michael Diver, who is President of the Canterbury Master Plumbers Association.

Nau mai, haeri mai to new Master Plumbers’ member businesses: C&G Plumbing Ltd – Gisborne Daniel Bot Plumbing Ltd – Hawke's Bay Hinton Plumbing Group Ltd – Auckland MV Plumbing – Canterbury Superjack Plumbing – Auckland Ultimate Building Services Ltd – Wellington

WANT TO JOIN?

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Master Plumbers

MEMBER PROFILE

Julena Phillips at JT Carter Plumbers Te Aroha, which has a key cutting division.

“DO IT ONCE, DO IT RIGHT”

A ‘get things done’ attitude learned as a former Army Cadet has held 2023 Graeme Victor Smith Contribution to Industry Award winner Julena Phillips in great stead throughout her plumbing career, as she tells NZ Plumber. AUTHOR: JE T’AIME HAYR

ulena Phillips’ 17-year plumbing journey began at the trade counter of Chesters Plumbing & Bathroom in Hamilton, where she recalls the hurdles she faced as a female in a male-dominated field. “Some people would refuse to be served by me because I was a woman,” she says. Having won the Graeme Victor Smith Contribution to the Industry Award at this year’s New Zealand Plumbing Awards, she has gone on to secure a strong reputation in the industry she loves, but she says it’s taken years to get there.

Determined to forge ahead despite early challenges, Julena transitioned to Zips, where she flourished as a sales representative, before moving up to the housing manager role. There, she caught the attention of Plumbing World, leading to another key role in launching Plumbing World’s Te Rapa branch and ensuring its profitability within the first year. A former Army Cadet for eight years, Julena considers the ‘get things done’ attitude she fostered there to be one of her strongest skills in her current role as

General Manager at JT Carter Plumbers Ltd. “I’m operationally minded and believe in ‘doing it once, doing it right’,” she says.

Transformative impact Julena’s transformative impact on the business in her two and a half years there is undeniable. Her adeptness at streamlining processes, elevating profits, and motivating the 23-member staff across a range of business divisions exemplifies her leadership. With an eye for detail, she revamped JT Carter Plumbers’ health and safety

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Master Plumbers

MEMBER PROFILE

Julena celebrating her 2023 Graeme Victor Smith Contribution to the Industry Award with JT Carter Plumbers Ltd director owner Peter Carter (left) and operations manager Aran Hirawani.

protocols and training processes, prioritising safety, and adherence to standards. Overseeing the payroll system, she rectified discrepancies and ensured accurate weekly pays and pay-outs. Julena’s leadership skills shine in identifying business shortcomings and optimising resource allocation. “I have had to shut down unprofitable parts of the business, but hard decisions have to be made when it comes to long-term business sustainability,” she acknowledges. Recognising the significance of employee satisfaction, Julena organised a ceremony to reward and recognise hard work and mark the company’s 70th year. “Celebrating milestones and long-service achievements improves employee positivity,” she says. “Every few months we reward people with vouchers if the business is doing well. It’s important to recognise the contributions that great staff are making to the business.”

Fostering open communication Inspired by a parenting lesson from her three-year-old, Julena has also fostered a culture of innovation and sharing ideas. “My daughter taught me the value of providing a safe space for open communication. Now, I invite staff to share concepts and brainstorm the positives and negatives. They feel more

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engaged with business outcomes, and we get different viewpoints too.” Julena champions knowledge-sharing among staff, suppliers and coaches, too. She organises monthly toolbox meetings, during which a senior industry member will train apprentices. “These sessions are an opportunity to further our apprentices’ education and keep the business at the forefront of industry trends. Plus, when you teach something, you master it. So, for senior staff it can be a stepping stone to leadership experience,” she explains.

Compassion and community spirit Compassion threads through her professional identity too. The silent auctions that Julena has orchestrated have raised thousands of dollars for the Cancer Society in Hamilton, reflecting her personal connection to the cause after losing her mother to cancer. She also initiated a heartwarming social media campaign enabling a family facing hardship to win a free bathroom makeover. When it comes to branding, Julena has prioritised the company’s online presence, keeping the company salient in a digital age. “I use social media to get the business out there. In addition, strategic sponsorships help to build our

online following and increase visibility at community events, ensuring we attract high-calibre customers.” For Julena, these sponsorships are also about ensuring that locals get looked after. “We are heavily involved in hockey, so, along with Chesters, we sponsored the plumbing, gas and bathroom product and labour to Waikato Hockey Association for their recent bathroom and café refit for the newly named Final Whistle Café,” Julena explains. She believes that being a member of Waikato Master Plumbers helps JT Carter Plumbers’ brand image too. “All our vehicles and uniforms share both logos, sponsorships and social media, and I am looking at ways to educate customers on understanding the benefits of choosing a Master Plumbers member.” Julena has taken JT Carter Plumbers to another level with its title of Waikato Master Plumber of The Year 2022, marking her as a force to be reckoned with. And there’s no stopping her. She’s excited about future plans to grow the business and collaborating with Master Plumbers New Zealand to encourage more women to join the plumbing industry. Julena continues to pave the way with her unique blend of leadership, compassion and expertise to reshape the plumbing landscape.

Lead-free

Working today on a lead-free tomorrow Lead-free products are classified as having a weighted average lead content of no more than 0.25%. Refer to MBIE’s “Building Code update 2022 – Lead in plumbing products”

Master Plumbers

PLATINUM PARTNER PROFILE

STRONGER TOGETHER: THE INTEGRATION OF MARLEY AND DUX

Marley and Dux are coming together on a collaborative journey to create better outcomes for the plumbing sector in New Zealand.

he integration of these two industry leaders will be the beginning of stronger relationships, greater sales support to meet the evolving needs of customers, and innovation across a wider range of products. Marley is an iconic Kiwi brand and has grown to become one of the most prominent manufacturers in New Zealand’s plastic industry. With a rich history spanning over six decades, they have been at the forefront of PVC and PE pipe systems. Complementing this success, Dux has also established its own notable presence within the plumbing and drainage industry. For over 90 years, Dux have been designing, manufacturing, and distributing to the New Zealand plumbing industry. Both are proudly part of the Aliaxis Group, a privately owned business based in Belgium and active around the world, who are on a mission to bring sustainable solutions to the world’s water challenges and accelerate the transition to clean energy. Bringing the two businesses together under a single brand presents myriad exciting opportunities. This move will pool the resources and know-how of seasoned industry experts who have been part of the team for years, with fresh faces who bring new perspectives and ideas to the table. Moreover, it heralds a fusion of strengths behind the scenes, paving the way for operational efficiency and continued development of innovative products.

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So, what’s on the horizon? The months ahead will include consolidating both businesses into the Marley brand. This phase will include a noticeable shift in branding and communication towards a more cohesive brand presence. Both the sales and marketing teams will move towards a ‘specialist’ model, with an additional seven sales dedicated team members to be added in the coming months, along with four more specialist marketing and five innovation professionals. The sales team will be split into two, with one team

servicing end user customers, and the other merchant customers. As 2023 comes to an end and 2024 approaches, merchant customers will be able to transact with the businesses as a single entity known as Marley New Zealand. This union will serve as a hub of knowledge, services and products that are easily accessible to fuel the growth of this diverse business. Rest assured, your favourite product brands from both Marley and Dux (OPTIM®, SecuraGold™, Stratus® Design Series, FlexiTrap™, and more) aren’t going anywhere and will continue to be available through your preferred merchant. This collaboration between Marley and Dux marks a pivotal moment within the plumbing sector. With rich histories and experiences spanning decades, both entities will be joined as Marley—leaders in the industry who are driven by a commitment to quality and innovation. By joining forces, they are sending a strong message to their customers: “We’ve got your back in a bigger and better way!”

But wait, there’s more! The Marley New Zealand sales team is currently recruiting for a further seven people.

Tap into your potential

Enrolments now open for NZ Certificates in Plumbing, Gasfitting and Drainlaying • Quality training delivered by industry experts • On-job, on-campus, and online learning • Nationwide team of dedicated Account Managers

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0800 327 648 (0800 EARN IT)

OUT & ABOUT The latest happenings around the Master Plumbers regional branches and associations.

Gisborne supporting MATES The Gisborne Master Plumbers got together in August to show their support for the MATES in Construction programme. Undergoing the General Awareness training, members learned about picking up on the signs and behaviour changes that indicate something may not be quite right. The event was a great reminder of how important it is that we look after ourselves and our workmates.

If you’d like MATES training in your region, contact Lisa Duston: lduston@masterplumbers.org.nz

Gisborne members carrying out MATES in Construction training.

Northland factory tour

Mid-winter social in Canterbury

In September, members in Northland and Auckland got together for a great day including a visit to Waterflow NZ in Maungaturoto, where they enjoyed a tour of the company's wastewater treatment, drainage and water harvesting systems.

Master Plumbers Canterbury Association members enjoyed a fun mid-winter event at Code Breakers in Christchurch, taking the Duel Darts challenge and cracking the code to break their way out of the escape room. An awesome venue for a brilliant night!

A great night out for Canterbury Association members at Code Breakers and the Serve Ping Pong Club in Christchurch.

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Master Plumbers

BRANCHES & ASSOCIATIONS

Milestones for Volcanic Plateau Master Plumbers Volcanic Plateau president Scott McBeth hosted the latest general meeting for the branch, which combined networking and industry updates with some Membership Milestone celebrations. Congratulations to Milestone Award recipients: Lines Plumbing BOP Plumbing and Gas AC Plumbing Ltd Holmes Plumbing Hutchison Plumbing JS McHale Ltd.

Family fun in Auckland There was lots of fun to be had at Timezone Auckland in late August. The Master Plumbers Auckland Branch put on a great family event for people to get together in a relaxed environment. Thanks to all who attended!

Membership Milestone Award recipients William Adair of AC Plumbing Ltd in Rotorua (top) and Aaron Jamieson of BOP Plumbing and Gas (right) at the recent Master Plumbers Volcanic Plateau general meeting.

Activities in Manawatu Members of the Master Plumbers Manawatu Association got together recently for a Ten Pin Bowling social event, with great food, drinks and company. This event was followed by the Association’s AGM at the Strongroom restaurant in Feilding. Guest speaker Grant Smith, Palmerston North Mayor, engaged the audience with some interesting artefacts from the council archives. They included old mayoral chains, an old formal wig and a very old visitors’ book, signed over the years by royalty and high-ranking government officials. A delicious meal and drinks were kindly sponsored by Plumbing World.

Palmerston North Mayor Grant Smith was the guest speaker at the Master Plumbers Manawatu Association AGM.

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APPRENTICE WORKSHOPS AND NIGHT CLASSES ARE ALL PART OF THE MASTERLINK SERVICE!

Apprentice Workshops proving a success After a successful pilot session with apprentices around his dining room table in Paeroa, Masterlink Apprentice Training Manager Pete Shields has rolled out full-day Apprentice Workshops in other locations, including Auckland, Hamilton and Christchurch—with more regions to follow. Pete’s sessions provide the time, space and opportunity for apprentices to come together as a group to catch up on any outstanding theory work, with a qualified senior tutor to guide them and help answer difficult questions. Masterlink pays the apprentice’s wages for the day and provides catering. Pete is also continuing to lead the way with Masterlink workplace assessments, assisting overduration apprentices to complete the study they need to achieve their qualifications. Masterlink apprentices can contact their Regional Manager to find out more about Apprentice Workshops and workplace assessments.

Nine apprentices went through 15 on-job assessments and 15 online assessments at this recent Masterlink Apprentice Workshop in Auckland. “We set everyone up with work they could continue at home, which was a really valuable takeaway,” says Pete Shields.

NEW NIGHT CLASSES IN DUNEDIN Meanwhile, down in Dunedin, Masterlink RM Danny Ledwith has introduced night classes for Masterlink apprentices in the region. Danny contacted Otago Polytechnic tutor Chris Cooke and local Masterlink hosts and, with their support, the region’s first night class took place in July.

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Danny is now hosting these highly successful night classes every Tuesday night, with numbers growing week by week. “Night class is a good study environmment that helps us stay focused on our bookwork without being distracted,” says participant Matt Leishman.

Master Plumbers

MASTERLINK

BACK FROM OUTWARD BOUND!

NEW RM FOR UPPER SOUTH ISLAND

Turn to page 45 to read Masterlink apprentice Jack Anderson’s account of his Outward Bound experience.

PHOTOGRAPH: STEVE MEADOWS

The 2023 cohort of Masterlink apprentices has successfully completed this year’s Outward Bound Building Leaders Course, thanks to generous scholarships from Methven Caroma. “Everyone should take the opportunity if given,” said Masterlink apprentice Teigan Jopson on her return. “Outward Bound is such a safe and supportive environment to grow, discover and find more in yourself than you think.” Masterlink thanks all the host businesses who kindly agreed to release their apprentices to complete the 16-day leadership course in the Marlborough Sounds.

Masterlink apprentices Lachlan Cuttance-Dunne and Jason Beijerling setting sail on the 2023 Building Leaders Course.

In August, Masterlink farewelled Upper South Island Regional Manager Sam Timlin to new ventures after five years with Masterlink. Steve Weeks was appointed to the role in September and is looking forward to building relationships with Masterlink hosts and apprentices in the region. Steve has returned to Ōtautahi Christchurch recently, having been working as an Apprentice Account Manager for Connexis/Te Pūkenga in Whakatū Nelson, managing a large apprentice portfolio across the civil trades. Welcome to the Masterlink whānau, Steve!

TRAIN THE TRAINER ONLINE COURSE

If you supervise a Masterlink apprentice and would like to enhance your training skills, look no further! Masterlink has an online Train the Trainer course to help host businesses upskill in the on-job training aspect of their role. The free online course consists of four three-hour sessions, running over two days. To register your interest, contact your Regional Manager or email training@masterlink.co.nz

CELEBRATING APPRENTICESHIP GRADUATES IN CHRISTCHURCH Graduating Masterlink apprentices and their host businesses gathered for a New Zealand Certificate presentation event at the Dux Central Bar in Christchurch in August. Congratulations to: Daniel Mackay in Drainlaying – hosted by DrainPro Jack O’Neill in Drainlaying – hosted by Moods Plumbing Louis Stevenson in Plumbing & Drainlaying – hosted by DrainPro

Max Allan in Plumbing & Drainlaying – hosted by Layne Watson Plumbing Oliver Tabak (pictured above right) in Plumbing, Drainlaying and Gasfitting – hosted by Clyne & Bennie Plumbing & Electrical. Masterlink completion certificates and pounamu tokis were also presented in front of an appreciative audience that included hosts, colleagues and Paul Olsen, Vice President of the Canterbury Master Plumbers Association.

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Master Plumbers

MASTERLINK

Masterlink milestones

WELCOME A warm welcome to the Masterlink whānau to

new apprentices: Dustin Lynn Dunn Right Plumbing and Electrical, Hamilton Levi Browne Stocker Dairy Plumb, Ashburton Sven Broadbridge Michael Jones Plumbing, Blenheim Caitlyn Zwart Ben Mayne Plumbing, Whangaparaoa Dylan Mcleod DC Plumbing, Hamilton Mpho Mugabe K-10 Specialist Plumbing, Auckland James Allen Cooke Plumbing Company, Auckland Shavneel Singh Aquaheat Facility Services, Wellington Aidan Lewthwaite Baxter & Neilson Plumbers, Invercargill Zoe Kusanic BOI Plumbing & Gas, Waipapa

QUALIFIED

Achieving Level 4 New Zealand Certificates is a major milestone. Congratulations to Tim Hogan in Plumbing, Drainlaying and Gasfitting; Cameron Rose in Plumbing and Drainlaying; and Ryan Gooding in Drainlaying! See more successful qualifiers in the Christchurch graduation news item on p37.

BE IN TO WIN WHEN YOU TAKE ON A MASTERLINK APPRENTICE! Any business owners taking on a Masterlink apprentice between 1 September and 15 November 2023 will go into the draw to win an Air New Zealand Deluxe Mystery Break for two, worth $1,500*! The winner will be drawn on 16 November 2023. Visit the Host an Apprentice section at www.masterlink.co.nz to view available apprentice candidates in your region, or talk to your Regional Manager. *Terms & Conditions apply

GET IN TOUCH Need an apprentice in your business? Masterlink is here to help.

Mpho Mugabe has a Bachelor of Civil Engineering with Honours, but soon realised an office job wasn’t for her. Mpho is now working towards her plumbing, drainlaying and gasfitting qualification at host company K-10 Specialist Plumbing in Auckland.

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Peter Shields Apprentice Training Manager 021 289 0255

Steve Meadows Auckland & Northland 027 558 5441

Colin Kilpatrick Auckland 021 773 296

Russell Walsh Central North Island 027 600 9929

Bob McCoy Lower North Island 027 479 0075

Steve Weeks Upper South Island 021 433 615

Danny Ledwith Otago/South Canterbury 021 456 934

Raewyn Meharg Lower South Island 021 356 748

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Master Plumbers

MASTERLINK OUTWARD BOUND

Jack Anderson (front row, far left) was part of the Huria Watch on the 2023 Outward Bound Building Leaders Course.

INWARD STRENGTH FROM

OUTWARD BOUND When 18-year-year Masterlink drainlaying apprentice Jack Anderson got the news that he’d won a 2023 Masterlink Outward Bound Scholarship, he was excited but had no idea what to expect. We caught up with Jack on his return to talk about the experience, which challenged both his physical and mental resilience.

escribed as a once-in-a-lifetime opportunity, the Masterlink Outward Bound Scholarship offers 10 Masterlink apprentices the chance to join other construction industry trainees on a fully funded 16-day Building Leaders Course in the Marlborough Sounds. Among the 2023 winners was 18-year-old apprentice Jack Anderson, a keen rugby player with an appetite for adventure. Midway through last year, Jack decided he wanted to leave school to pursue a trade. After catching up with his Gateway coordinators and running through his options, he chose drainlaying. Within a week, he had secured a 10-day work experience

AUTHOR: CONNIE SELLERS placement with Tauranga Hardware & Plumbing (THP), his current host company. While doing work experience, he completed Gateway 2.0 with Masterlink, and by the time the 10 days were up, THP had offered to take him under their wing as an apprentice.

A no-brainer to apply Jack first heard about Outward Bound when applications opened for the 2023 scholarships, offered by Masterlink thanks to the generosity of sponsors Methven Caroma. Masterlink Apprentice Training Manager Pete Shields, recognising in Jack what he describes as “an amazing work ethic and a

massive willingness to learn”, encouraged the young apprentice to give it a shot. “I did a bit of research on what it’s all about and it looked like a wicked experience,” says Jack. “It seemed a nobrainer to write out an application.” When he got the news that he’d been selected, Jack was excited but says he didn’t know exactly what to expect. “There is a lot of unknown around what you do on the course, so I had a lot of different emotions and expectations.” The leadership course takes place in the middle of winter in Anakiwa, at the head of Marlborough’s Queen Charlotte Sound, where overnight temperatures

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Master Plumbers

MASTERLINK OUTWARD BOUND

Jack (left) is shown here with two other participants on the Outward Bound Building Leaders Course for apprentices in the construction trades.

can dip lower than 0°C. Jack was placed in the Huria Watch alongside 11 other tradespeople and from the first day, he could tell he was in a group of positive people, ready to give it their all.

Highlights and challenges The 16 days were brimming with physical activities and personal development programmes but for Jack it was the fourday sailing trip that stood out. “Our second morning was the best,” he says. “We camped the night on a secluded beach and were up before sunrise and straight into the water. We sailed out into the middle of the Sound and had breakfast on the water as the sun came up. “We lucked in with the wind and had a variable 25 knots in our sail, taking the cutter to the Outward Bound limit. I was fortunate enough to be on the rudder and it was such an incredible feeling when a gust of wind came up behind the boat. The sail filled with wind, the cutter rolling right over—it truly felt you were harnessing the power and energy of the ocean.” For Jack the biggest challenge was a night of solo camping. Describing himself as someone who constantly lives at 100 miles an hour, being in solitude with few ways to entertain himself was testing. On their final full day at camp, the Huria Watch also took part in a 21km half-marathon—something Jack never would have imagined himself doing before Outward Bound.

a lot more capable than he had thought. In the first few days he struggled with overthinking and self-doubt, but was able to persist with the help of his instructors. “It’s not very often you are put into situations where you really have to dig in and find that strength to carry on, and for me that was where most of my discovery was found,” he says. “I can’t say this for everyone but for younger apprentices like myself, it is such an amazing opportunity to become in tune with yourself in a time of your life where it feels like you can be going off the rails a bit.”

Having to dig deep

Newfound confidence

Outward Bound is just as much a mental journey as it is physical. Jack’s biggest takeaway from his experience is that he is

Since Jack returned from the Building Leaders Course, THP Technical Communicator/OH&S Coordinator Michelle

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Jack is a first-year Masterlink drainlaying apprentice, hosted by Tauranga Hardware & Plumbing.

McCarthy has noticed a real change in his self-confidence. Asked to recount his experience at a toolbox meeting, he spoke with newfound passion and confidence. “Jack is an amazing self-driven young man, and I think that taking part in the OutwardBound programme has given him real belief in himself—that he is capable of doing whatever he sets his mind to,” says Michelle. Going forward, Jack aims to get his drainage apprenticeship within the next 12 months and gain as much knowledge from hands-on work as he can. “I’d like to say a massive thank you to Masterlink and Methven Caroma for giving me the opportunity to be a part of Outward Bound,” he says. “It was the experience of a lifetime and there are so many positive things I have taken away from it.”

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Isaac Malpass (right) is introducing wellbeing conversations into the monthly health and safety toolbox meetings at On Point Plumbing & Gas.

On the tools

TOOLBOX TIP

WELLBEING CONVERSATIONS

Isaac Malpass of On Point Plumbing & Gas in Christchurch talks about how he’s incorporating wellbeing into his role as health and safety rep. Plumber and gasfitter Isaac Malpass took over as health and safety rep at On Point Plumbing & Gas in August last year. At the company’s monthly toolbox meeting, he’s now introducing wellbeing topics alongside other health and safety information. “Mental health affects everyone—we all have good days and bad days,” he says. “I completed a St John’s introductory Mental Health First Aid training course last year and it explained how a person’s state of wellbeing can switch from day to day, like a traffic light.” For the past four months, Isaac has been sharing the Master Plumbers Wellbeing on Tap resources at the toolbox meetings to open the wellbeing dialogue

and make it part of the general workplace health and safety discussion. “Everyone has been responsive and open to it,” he says. On Point Plumbing owner Tom Briggs also took the team along to a recent MATES in Construction workshop organised by Master Plumbers. “That gave us lots of information and pointers on where to find resources,” says Isaac. “It also showed us how to notice signs that someone is struggling and where to access support.” Having a wellbeing champion like Isaac in a business is a great way to get mental health conversations going in the workplace.

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VALVE MANUFACTURING ON VIEW We kick off our new NZ Plumber factory tour series with a tour of the Apex Valves facility in Auckland, where the company’s plumbing and flow control valves are assembled with a focus on high quality, performance and innovation. AUTHOR: BEVERLY SELLERS PHOTOGRAPHY: ROBIN HODGKINSON

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On the tools FACTORY TOUR

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The Apex Valves plumbing assembly area and members of the operations team.

ore than 1,000 lines of product are assembled at the 3,688sq m Apex Valves facility in Avondale, Auckland. Manufactured under the Apex Valves or Anka brands, products include plumbing valves, tank valves, trough valves, pipe fittings and hose nozzles for a variety of residential, agricultural and rainwater harvesting applications. The factory supplies the Australasian, American, European and South African markets, and has operated under the Watts banner since late 2015. Apex Valves may have seen huge growth over the years, but the same values apply today as when Alan Gracie started casting

brass valves from his shed in Auckland in 1982. “We are proud to design and manufacture in New Zealand,” says Acting General Manager AJ Strooh. “Apex Valves is trusted by plumbers here because we understand New Zealand requirements.”

Minimising wastage, maximising reuse A tour of the factory begins with the row of injection moulding machines, producing the plastic componentry, with neatly labelled samples of each individual component hanging on a wall nearby. Plastic granules fed into the machine hopper appear as fully formed components, cooling as they move up a conveyor belt A dedicated team of four R&D engineers maintain a focus on continuous improvement of the Apex range.

In the testing area, all Apex plumbing valves are pressure and performance tested before being dispatched.

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to be dropped into a waiting container. To prevent any wastage, the sprues—the waste material left over from the injection moulding process—are reground by Apex to be reused in future production. Across the footway from the injection machines, the magic is revealed, with shelf upon shelf of tooling dies that have been used over the years to mould componentry into the desired forms.

Plumbing product innovation In the dedicated plumbing area, each product line has an assembly bench space. A pneumatic gun ensures correct and consistent valve assembly, with each Apex plumbing valve manually tested to check

On the tools FACTORY TOUR

Assembling the popular CP20 Combi Packs, now also available in a lead-free version.

for correct function and pressure tested for leaks before leaving the factory. The popular CP20 Combi Packs for mains pressure hot water and solar systems are put together in the dispatch area of the factory, ready to be sent out to customers within the company’s 48-hour delivery timeframe. True to its long-standing reputation for innovation, Apex Valves is leading the transition to lead-free plumbing products for New Zealand, already providing plumbers with a lead-free version of the CP20 packs. A research and development space within the factory enables new products to be comprehensively trialled in a process that can take years of refining and field testing to ensure high quality and performance. “Apex Valves is dedicated to quality in every aspect of our business, including our five-year warranty and returns process,” says Operations Manager Arnold Chetty. “We also prioritise sustainability projects, and we’re very pleased to report that in 2022 Apex had one of the highest water performance improvements by percentage of all Watts companies globally, compared with the same period in 2021.” In the upstairs training room, plumbers are welcome by appointment to learn more about installation best practice for Apex Valves’ mains pressure and low pressure hot water valve installations. Tours can also be booked for visiting groups.

Loyal and long-standing staff Beyond the factory doors, the staff room showcases employee innovations. An entire wall is dedicated to recognising and rewarding ideas for continuous improvement to customer delivery and quality that have been made by the people who do the day-to-day operations, sales and development work. On the day NZ Plumber visited, the room was decked in purple to celebrate International Women’s Day and the 26 women who work at the facility, all part of a total team of 54. Three staff members have been employed by Apex Valves for more than 20 years and a further six for more than 10. This longevity ensures continuity for the focus on innovation, quality and service that has built Apex Valves.

Injection moulding machines produce the plastic componentry.

Plumbers wanting an Apex Valves factory tour can by a group appointment by emailing orders@apexvalves.co.nz.

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On the tools BUILTREADY SCHEME

The voluntary BuiltReady modular component manufacturer scheme aims to reduce inspections and on-site building time. The Ministry of Building, Innovation and Employment outlines the scheme and how it impacts the plumbing, drainlaying and gasfitting trades. AUTHOR: MINISTRY OF BUSINESS, INNOVATION AND EMPLOYMENT (MBIE)

ffsite construction, also known as prefabricated or modular construction, is on the rise in Aotearoa New Zealand as sustainability, efficiency and productivity increases are sought in the design and construction industry. Prefabricated panels, 3D pods and even whole buildings are now being manufactured offsite in a factory before they’re transported and then installed on site. The Building Amendment Act 2021 introduced a new voluntary certification scheme for modular component manufacturers called BuiltReady, which enables modular component manufacturers to be certified and registered to design and/or manufacture modular building components to establish compliance with the Building Code.

The scheme will allow in most cases for reduced inspections and faster, more consistent building consent applications, which will aid in a reduction of costs and on-site building time.

What is the BuiltReady scheme? Under the BuiltReady scheme, the entire prefabricated construction process from design (where applicable), manufacture, assembly, transportation and onsite installation of modular components will be assessed and certified. The process flow diagram below shows how the BuiltReady framework works:

BuiltReady scheme framework Key powers and requirements

MBIE

appoints

Building Act 2004

Certification accreditation body Criteria for accreditation, certification and registration

Building (Modular Component Manufacturer Scheme) Regulations 2022

accredits MCMCBs

Manufacturers (MCMs) apply for

Certification bodies accredits (MCMCBs)

MCM certification

certifies MCMs

Referenced documents (if any)

Certified MCMs

Detailed rules for scheme parties

Figure 1: The BuiltReady framework.

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Scheme rules

Referenced documents (if any)

registers

issues certificate for modular component – component deemed to comply with the Building Code

Building consent authorities

Designers, builders and other users

Manufacturers must be certified by a certification body and registered with the Ministry of Business, Innovation and Employment (MBIE) before they can utilise the scheme’s compliance pathways. Once certified and registered, a manufacturer may issue manufacturer’s certificates for the modular components it produces that fall within its scope of certification. Building consent authorities (BCAs) must accept a manufacturer’s certificate as evidence that the specified design and/or modular component meets the requirements of the Building Code. As part of the certification process, a certification body will define a manufacturer’s scope of certification according to the modular component types it produces, as well as any identified limitations or exclusions. For example, a manufacturer will need to demonstrate they have policies, procedures and systems that ensure its contractors are (and continue to be) appropriately trained and compliant with relevant occupational regulation schemes (ie, prescribed electrical work, sanitary plumbing work). If they do not have these competencies, their certification may be limited to un-serviced components only (ie, no electrical, plumbing or gas services). For building work not covered by a manufacturer’s certificate, standard construction documentation (eg, producer statements relating to specifically engineered elements that are to be assembled or connected on-site, such as energy work certificates, as well as plumbing and drainage test certificates that relate to the on-site installation) may need to be provided to the BCA as part of the code compliance certificate application. In practice, this means any work not covered by a BuiltReady manufacturer’s certificate would be inspected. This includes on-site works, like connections for water supply and drainage services. However, if a modular component manufacturer’s scope of certification allows them to install these services—such as a certification for whole buildings—these do not need to be inspected. All site-specific works not covered by BuiltReady certification must be inspected.

DOMESTIC CHANNEL DC75 & DC125

Restricted building work For traditional construction, any LBP who carries out restricted building work must provide a Certificate of Design Work or Record of Building Work. However, the Building (Definition of Restricted Building Work) Order 2011 has been amended to specify that the order does not apply to building or design work carried out by a manufacturer designing or manufacturing a modular component off site that has a valid BuiltReady certification and registration. All relevant records related to LBP work by a registered manufacturer will be part of the manufacturer’s own quality management systems, ensuring there is a Record of Building Work for that building. A Record of Building Work is still required for site works such as foundations/subfloor framing and any work that falls outside what is specified in a manufacturer’s certificate. A Certificate of Design Work will be required if a manufacturer’s certification only includes its manufacture of its components and not the design. Manufacturers must be certified by a certification body and registered with MBIE before they can use BuiltReady’s compliance pathways.

Find out more

The BuiltReady pages on www.building.govt.nz contain detailed information about the BuiltReady scheme, including scheme rules and guidance material. You can also email builtready@mbie.govt.nz with any questions you may have.

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Plumbers installing drinking water treatment systems for rural supplies should follow the Drinking Water Acceptable Solutions to ensure compliance.

With plumbers at the heart of ensuring safe drinking water, Water New Zealand has information on navigating the new Drinking Water Standards and Acceptable Solutions, particularly when working on small and rural water supplies. AUTHOR: WATER NEW ZEALAND

lumbers are essential custodians of the nation’s drinking water supply. In the case of small and rural water supplies, the work of plumbers takes on a critical dimension. As first responders— called on to install, repair or maintain water systems—plumbers must be familiar with the new Water Services Act 2021 and Water Services (Drinking Water Standards for New Zealand) Regulations 2022 to ensure the drinking water systems they work on are compliant, particularly when dealing with roof, spring and bore water supplies.

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On the tools DRINKING WATER

FROM THE SOURCE TO THE TAP

The 2023 Drinking Water Protection Conference, held this August, took a holistic approach to safeguarding water supplies ‘from the source to the last flowing tap’. Hosted by Water New Zealand’s Backflow Prevention Group, the rebranded conference encouraged collaboration amongst participants working in all areas of drinking water protection—including plumbers, water technicians, engineers, drinking water assessors and policy makers. The Water Services Act 2021 creates new obligations for those working inside the boundary as well as outside the boundary, and the conference highlighted the need for plumbers to be fully up to speed with the new requirements.

WHAT IS A WATER SUPPLIER?

Under the Water Services Act 2021, everyone supplying water to someone else outside of their own home* will now be considered a water supplier. This includes: a house supplying a neighbouring house or houses businesses, cafés, accommodation places, community buildings, marae etc that have their own water supply. * For example, if Jeffrey buys a house with its own water supply and his daughters live with him in the house, he is not a water supplier if they are drinking the water in his house. However, if he builds a second house on his property for his parents to live in, and they share the same water supply as his house, he is now a drinking water supplier.

Water supplier process The Water Services Act, which is in effect now, was introduced by water services regulator Taumata Arowai in response to growing concerns about water quality and safety following the Havelock North water contamination event. The Act affects you as a plumber, and gives you the opportunity to expand your services and help keep people safe and healthy.

Drinking Water Acceptable Solutions

Supply water that meets the Drinking Water Standards for New Zealand

Under the new Act, all water suppliers, regardless of size, need to meet the New Zealand Drinking Water Standards. Small water suppliers also need to adopt a Drinking Water Acceptable Solution OR have a Water Safety Plan and comply with new Drinking Water Quality Assurance Rules. The rules encompass a wide range of aspects, from water source protection to treatment and distribution. Compliance is not just a legal obligation; it’s a moral responsibility to protect public health.

It is vital to select the appropriate UV system.

Take all reasonable practical steps to comply with Aesthetic Values

Comply with an Acceptable Solution

Plumbers called in to install drinking water treatment systems for roof, bore, spring or mixed-use rural supplies should follow the Drinking Water Acceptable Solutions to ensure the equipment they use complies with the new rules.

Install only validated UV units A key component in the Acceptable Solutions is the UV unit used for water disinfection. UV disinfection eradicates harmful microorganisms, such as bacteria, viruses, and protozoa, from water, without relying on chemicals.

Implement a Water Safety Plan

Make sure the supply complies with the Drinking Water Quality Assurance Rules

It is vital to select the appropriate UV system—one that ensures precise exposure to UV-C light at the ideal wavelength and intensity. A validated UV unit must be installed for drinking water supplies. This ensures the unit has been tested against international standards (see table below). The correct UV system guarantees a reliable and uninterrupted water treatment process.

WATER NEW ZEALAND HERE TO HELP

Water New Zealand is a valuable partner for plumbers seeking guidance and resources to navigate the new rules and regulations. Water New Zealand provides information, training and support to help plumbers stay informed and up to date with the latest industry standards and regulatory changes. Check out the online courses covering the basic requirements of the Drinking Water Acceptable Solutions. They include Small Water Supplies 101 and Rural Water Supplies 101, both of which have been reviewed and endorsed by Master Plumbers. www.waternz.org.nz/training

UV Dose In Built Flow Restrictor UV Sensor 3rd Party Certified

NSF 55 Class A UV 40mJ/cm2 Yes

Standard UV 40mJ/cm2 No

Yes Yes

No or Optional No

This table shows the differences between a validated (NSF 55 Class A) and a standard UV system.

Find the Drinking Water Acceptable Solutions at www.taumataarowai.govt.nz

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On the tools GAS SAFETY

Guidance from the Plumbers, Gasfitters & Drainlayers Board on the safe removal of flue cowls.

he Plumbers, Gasfitters & Drainlayers Board (PGDB) is aware of a recent incident where a flue cowl of a gas appliance was interfered with during roofing work, which ultimately led to a case of carbon monoxide poisoning. To keep the public safe, the PGDB provides the following guidance when working with flue cowls.

Guidance on removal of flue cowls/terminals Removing the flue cowl of a gas appliance must be done by a licensed gasfitter. A gasfitting certificate must be issued by a licensed Certifying Gasfitter. The flue cowl is important as it affects the flow of air and products of combustion. This has a direct correlation to how well an appliance works, as it affects combustion

conditions inside the appliance. Further, incorrect removal (or installation) of a flue cowl can cause damage to the connected gas flue or appliance, risking leaks. It’s often thought the biggest risks associated with gasfitting relate to fire and explosions. However, the public are also at risk of injuries due to an excess of carbon monoxide (CO) and carbon dioxide (CO 2 ) from inadequate or incorrectly installed flueing and/or ventilation. Where appropriate, gasfitters should test levels of carbon monoxide and carbon dioxide in the dwelling to ensure that there is adequate ventilation. Following all maintenance work, including reinstalling a flue cowl, gasfitters must always re-commission the appliance in line with the manufacturer’s instructions. AS/NZS 5601.1:2013 clause 2.2.8 requires

Your home central heating & domestic hot water provider Call: +64 9-273 9191 or visit www.waterware.co.nz

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commissioning (note a 2022 version of the standard is out but 2013 is still the cited version) AS/NZS 5601.1:2013 clause 6.11.4 outlines what commissioning shall include. Where a gas appliance does not have manufacturer’s instructions on commissioning, or the manufacturer’s instructions do not include commissioning details, AS/NZS 5601.1:2013 Appendix O provides guidelines for commissioning. For a sealed appliance, always check all seals of the appliance and ensure there is no spillage of products of combustion into the dwelling. Proper commissioning ensures: the installation is safe and proper operation of gas appliances there are no excess products of combustion entering a dwelling.

This boiler house diesel boiler features the award-winning unique grant Vortex heat exchanger and has some of the highest efficiencies available on the market today.

Floor standing indoor diesel condensing boiler with dual set point for central heating and or an indirect domestic hot water system.

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On the tools WATER STORAGE & REUSE

TECHNICAL THEME

Storage heater

INSULATION New Zealand has some of the strictest water storage heater energy performance standards in the world—and plumbers need to be sure they don’t get caught out by unwittingly installing products that don’t comply, as Rheem explains. AUTHOR: ETHAN NEVILLE

utting wet rugby boots in the hot water cupboard—the soles stuffed with newspaper— has been a time-honoured Kiwi pastime. There was certainly no better way to ensure your boots were game-ready the next morning. Unfortunately for the boot-wearing kids (and fortunately for the bill-paying adults), those days are all but over. Modern hot water tank insulation is now so effective that not enough heat escapes into the cupboard to dry anything, let alone muddy footwear. Insulation has been a massive focus for Rheem over the last 20 years, and the technology is now saving Kiwis money, as well as reducing their impact on the environment. While insulation has always been an important area for the Rheem R&D team, it was just over 20 years ago that it really became a priority in NZ.

Minimising heat loss In 2002, the first energy efficiency regulations were introduced, and they were some of the most rigorous in the world. In fact, a 2011 Otago University study found that NZ has more stringent energy performance standards for storage heaters than Australia, the European Union, Canada and the United States. The challenge for NZ hot water heater manufacturers became how to meet these strict energy performance standards without creating a product that’s so bulky with insulation it no longer fits into hot water cupboards. To meet the MEPS (Minimum Energy Performance Standards) in NZ, water heaters must not exceed the maximum heat loss allowed under test conditions, so insulation plays a big role in achieving the required energy performance. At Rheem, products are constantly being tested and refined to make sure these standards are met. The R&D team is also constantly developing the technology, so the company’s water heaters don’t just meet the energy standards but exceed them, and this involves working alongside the Rheem Aussie and US teams to stay at the forefront of technological improvements. As a result, Rheem now make use of high-quality Solstice ZD foam insulation, which has very low GWP (Global Warming Potential) and zero ozone-depleting properties.

Insulation plays a big role in achieving New Zealand’s minimum energy performance standards for water heaters, and it’s a major focus for Rheem.

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Buyer beware While meeting the MEPs guidelines is the responsibility of the hot water heater’s manufacturer, there are still a few things plumbers need to be aware of. The first is that not all products available in this country actually meet NZ energy standards. The TTMRA (Trans-Tasman Mutual Recognition Agreement) allows any water heater available for purchase in Australia to be legally imported into NZ. However, not all water heaters available for sale in Australia meet NZ’s stricter energy requirements.

not all products available in this country actually meet NZ energy standards. So, while you are able to buy these heaters, you cannot legally install them. Some customers try to take advantage of this loophole, but they will still lose out in the end. Typically, somewhere between $100 to $200 power is lost a year to heat escaping a heater, but a product with less insulation that doesn’t meet NZ’s strict standards will cost the customer even more. So, it may be tempting for a customer to buy a less energy-efficient hot water heater due to the lower upfront cost, but it certainly won’t be cost-efficient in the long run. If you or your customer are unsure of which water heaters meet NZ’s energy efficiency standards, EECA publishes a list of compliant hot water heaters on its website. You’ll find plenty there to choose from—and don’t forget that choosing the right water heater is a bigger decision than most give credit for. An energy-efficient tank with world-leading insulation will reduce energy consumption, saving the customer money and lowering their household’s impact on the environment.

ABOUT THE AUTHOR: Ethan Neville is an Auckland-based writer, who contributes to several NZ magazines. Need to know more about water heater insulation and compliance? Give the Rheem tech team a call on 0800 657 336. Find EECA’s list of compliant hot water heaters at www.eeca.govt. nz/regulations/equipment-energy-efficiency/about-the-e3programme/products-under-e3/electric-storage-water-heaters

The Iplex Rainwater™ Systems unique fitting range with rubber ring joint design offers a simple clip in solution reducing assembly time and the need for solvent cement jointing of the spouting profiles.

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On the tools WATER STORAGE & REUSE

TECHNICAL THEME

WATER-SAVING TECHNOLOGIES: OPPORTUNITIES FOR PLUMBERS With a New Zealand-wide target for new buildings to halve current daily potable water consumption by 2035, plumbing and drainlaying businesses can position themselves for success by acquiring new skills in water-saving technologies. AUTHOR: PLUMBERS, GASFITTERS & DRAINLAYERS BOARD

OUKNO DY

The average potable water usage per person per day for New Zealand households is: 159 litres during winter 231 litres during summer* This will need to reduce to 75 litres per person per day by 2035 to meet government climate changes targets. *BRANZ 2022 study

n 2020, the Ministry of Business, Innovation, and Employment (MBIE) released a report titled Transforming Operational Efficiency, which highlighted various strategies to decrease the environmental impact of buildings buy reducing their operational emissions. Importantly for plumbers and drainlayers, the potable water usage target has been reduced to 75 litres per person per day by 2035. This not only reduces operation emissions but also enhances the building’s resilience to climate change. A study conducted by BRANZ in 2022 revealed that the average potable water usage for New Zealand households is:

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159 litres per person per day during winter 231 litres per person per day during summer. This means that new buildings will need to reduce their potable water consumption by more than half within approximately 12 years!

What does this mean for our industry?

1. Changing system designs: As regulations and technologies evolve, plumbing and drainage systems will also undergo changes. We can expect to see water-saving methods integrated into building designs. Examples include: fixtures that consume less water rainwater harvesting and reuse systems greywater recycling. These changes will also affect the plumbing and drainage systems themselves. For instance, reduced wastewater flow down the drain means lower water velocity for transferring solids to the sewer. This may change the drainpipe sizes required or change the gradient of the drain. In cases where buildings have water reuse systems, they may require an additional non-potable water feed, requiring the installation of three water pipes (hot, cold, and non-potable) instead of the traditional two (hot and cold). 2. The need for new skills: With evolving system designs, plumbers and drainlayers may encounter unfamiliar aspects of

their trade. For instance, rural plumbers are usually quite familiar with installing water pumps, as they regularly work on rainwater harvesting for houses that rely on rainwater reuse. Plumbers working in urban areas might be less familiar with them. However, as rainwater reuse becomes more prevalent in residential buildings (as we have already seen in Auckland), plumbers will need to install more water pumps. In such cases, they may need to upskill to ensure proficiency in pump installation. 3. Opportunities accompanying the changes: Are you an expert in water pumps who can train others? Can you offer your clients water-saving solutions as upsells? Do you see potential business opportunities in helping buildings become more waterefficient? Plumbers and drainlayers play a crucial role in reducing water consumption, and there will be opportunities to capitalise on these changes by expanding your business or increasing your value to employers. The plumbing and drainlaying industries are evolving rapidly to meet sustainability targets. Adapting to these changes, acquiring new skills, and identifying opportunities will be key to staying ahead in this shifting landscape. By embracing these shifts, plumbing and drainage professionals can contribute to water conservation efforts and position themselves for success in a changing industry.

On the tools WATER STORAGE & REUSE

TECHNICAL THEME

TANKS FOR TIGHT SPACES Advice from Watersmart on selecting the right tank solution to manage stormwater and rainwater in our increasingly crowded cities. AUTHOR: WATERSMART

s our cities become denser and consents for multi-unit homes exceed those for standalone houses, Watersmart is helping installers identify options to maximise household water storage when space is at a premium. When it comes to water, we are going through a time of feast or famine. A few years ago, we had drought—Auckland was on water restrictions. Now we have seen flooding beyond what we could ever imagine, and yet El Niño promises long, hot, dry summers. This has made us look at how we manage stormwater and reduce water consumption. As we cover up more permeable spaces like lawns with hard surfaces, we must offset this with localised tanks to manage stormwater run-off and reduce the risk of flooding.

Selecting a water tank in an urban space Civil engineers look at site coverage and then design solutions to attenuate stormwater outflow. At this point there are three core questions: 1. What are we required to attenuate—rooftops, ground run-off, or both? Options include managing rooftops separately with a local on-lot water tank, and a separate tank to manage ground run-off, usually in the shared driveway, or to combine them. 2. What distance will the furthest tank be from the location of discharge? Do we have sufficient fall to install the selected solution? The site may require thrusting costly new stormwater connection metres down a road to meet the invert, so options could include an above-ground and almost invisible FenceTank and/or a low-profile Aquacomb tank hidden in slabs, driveways or decks to increase the ability of achieving fall to the invert level.

FenceTank offers a rainwater storage solution where space is at a premium.

3. How much space do you have? With urban density we don’t have the same space as we used to, so we need to consider what tank can fit. This involves asking: Below ground, what is the distance from the slab, and how far is a buried tank from a retaining wall? Above ground, can a standard round water tank fit? On smaller sites this is unlikely, so a slimline above-ground tank can be installed against a fence, house, or at the back of a carport.

When it comes to installation Watersmart want to add value to the NZ plumbing industry, so can either work for you with a team of trained technicians or train you to educate your team through Watersmart’s Aquacomb/FT/ Pump approved installer programme. Installation guides are also available to make life easy for installers, and life can be made easier still with pre-fabricating kits for Watersmart solutions and plug-and-play fully pre-assembled and tested pumps.

Minimising the need to clean tanks The goal is to ensure the removal of as much organic matter as possible, reducing the potential of it entering the tank itself. When storing non-potable water, the use of pre-filter devices like a leaf diverter will assist in reducing the requirement of cleaning the tank itself.

Aquacomb tanks can be hidden in slabs, driveways or decks for an invisible water storage solution.

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ABOUT WATERSMART: Established in 2017, Watersmart helps Kiwis to realise the true value of water, as an on-site water management solutions specialist. Watersmart manufacture, supply, install and service systems that help councils, companies, households and installers retain, detain, reuse, recycle and protect water. https://watersmart.co.nz/contact

NEW PRODUCTS AND SERVICES, INCLUDING A TRADIE WELLBEING RETREAT OFFERING.

Wellness Retreats for Tradies A painful back injury five years ago and subsequent failed surgery led plumber, gasfitter and drainlayer Ben Annabell into a tough mental health battle that ended in complete burnout. To help get back on track, Ben attended a men’s wellness retreat up North, which proved a life changer. He has since spent time working on the topic of men’s mental health and has created Recharge Wellness Retreats for Tradies— providing four days of R&R, great food, activities, and mental fitness sessions in some of Taranaki’s most amazing locations. Ben enjoys welcoming men to the Retreats and giving them a rare opportunity to prioritise their own health. Activities are based on participants’ interests and range from hunting, fishing, knife

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making and salami making, to simply connecting with nature. “Meditation, yoga, massage, sleep, rest and bushwalks all feed into recharging yourself for business and life,” he says. Ben remains incredibly proud of Evergreen Plumbing in Taranaki—the company he started in 2013 and helped grow to 14 staff before selling it to the other shareholders two years ago. “It was, and still is, very successful,” he says. As for his back injury, Ben says he’s extremely fortunate that a recent second round of surgery has worked well and he’s on the mend. Find out more about Wellness Retreats for Tradies at www.rechargegroup.co.nz/wellnessretreats and email ben@rechargegroup.co.nz for more information or to book.

On the tools PRODUCTS & SERVICES

Marley Curve® Twin Pack The demand for Marley Curve continues to grow, in large part due to housing developments requiring leaf diverters for their stormwater management systems. As dwellings need one Curve per downpipe, the stylish leaf diverter has proven popular as a multi buy, so to make things easier Marley now offers the popular white model in a Twin Pack. The Curve Twin pack is the first of Marley’s rain harvesting products to hit the market in new sustainable packaging made from recycled cardboard, printed with vegetable-based inks and no plastic window. To support the company’s broader sustainability goals the rest of the Marley Curve and Marley Twist® range will begin to transition into the new packaging as existing stocks sell through. Explore Marley’s Rain Harvesting range at www.marley.co.nz/rainwater/rain-harvesting

Allproof MC Series: modular channel system Commercial kitchens and production facilities for food and beverages often require specialised drainage systems, optimised for the specific needs of each installation. Allproof has developed a wide array of solutions through extensive research and development programmes to create off-the-shelf stock, and systems that can be customised to each project. The latest product offering to this category is the MC Series, a modular channel system. The MC Series provides an off-the-shelf solution for creating system layouts that can cater to the needs of each project. The MC Series is made from 304 stainless steel, consisting of channels and sumps available in two widths and depths with sloped joining channels and grate options. Outlets suit 100mm DWV or HDPE pipe and include a double strainer basket. Installers can select the required components, which easily bolt together on site to create unique systems for each project. By utilising standardised components, installers benefit from reduced turnaround times along with improved shipping and handling. Allproof is an industry leading drainage manufacturer that prides itself on providing innovative solutions to challenges faced on site every day.

Makita 18V Brushless Compact Cut Off Saw The new Makita 18V Brushless Compact 76mm (3”) Cut Off Saw is developed mainly for plumbers. It is designed to have enough power and, at 1.1kg skin tool weight, the compactness for easy access to tight spaces, and for making small jobs, such as cutting thin sheet metals and pipes, an easy task. It has a rapid cutting speed, with 20,000rpm for cutting a wide variety of materials. Active feedback sensors shut down the tool in the event of a kickback with electric brake and anti-restart. It also comes with Xtreme Protection technology to protect against dust and moisture, and easy-grip small diameter grip for more comfort and control, with reverse switch, enabling the deflection of sparks and dust according to the work situation. It is compatible with the dust collect cover attachment for connection to a vacuum cleaner, helping keep the job site clean. Learn more at www.makita.co.nz/products/model/DMC300Z

Tackling Hard Water: The Fight Against Stubborn Limescale Unite against hard water! Hard water is like H 2O on steroids, packed with calcium and magnesium. The hardness depends on where it comes from and how it’s treated. This can reduce the longevity of a home’s plumbing and expensive appliances. White streaks on faucets, kettle clogged with scale, or clothes feeling like sandpaper? For those with sensitive skin, hard water can also wreak havoc. And let’s not forget the extra energy home gadgets gulp down and the appliances that seem to age soon after they’re bought. The solution? Water softeners! Now available at Robertson Bathware, Pentair Water Softeners remove the harsh minerals, giving homeowners soft water. The best part? Minimal annual maintenance and quick installation. This product will revolutionise your customers’ water usage experience at home. For more information contact the friendly team at Robertson Bathware. nzplumber

URBANE II BIDET SUITE 20 year warranty on cistern and pan. 2 year replacement on seat Oscillating & pulsating spray functions Heated seat Auto open and close lid Self-cleaning extendable spray nozzle with drying function Water flow & temperature control Quick release, soft close seat Rear and front washing LED glow for night-time use Enhanced hygiene all controlled by an intuitive remote control Available in close couple BI/BE (848710W/848711W) and wall faced (848610W)

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NUTRITION

With a bit of time and effort, a change in mindset and smart shopping skills, you can win on both the health and cost front when buying meals. AUTHOR: KELLY HYLAND

Healthy eating has forever been labelled as expensive. With food costs skyrocketing, this stigma has become even more prominent. So how can we eat well without spending a fortune on nutritious food? 1. Homemade is key Tradies lead a busy lifestyle. Regularly buying your meals, although convenient, quickly adds up. If you could halve your workday food costs, would that be enough to convince you to switch to homemade? It costs only $3.90 to make a sandwich using goodquality grainy bread, 60g deli chicken, 1 cup lettuce, ½ grated carrot, beetroot slices, cheese and a dollop of mayo. You could make two of these sandwiches for about half the amount some of our staff admit to spending on their lunches each day! When you consider that pre-bought sandwiches are typically made with white bread and a token salad leaf, the convenience option loses on both the cost and nutrition front. 2. Back to basics Healthy food doesn’t have to come from the health aisle. You pay roughly $0.10 per Weet-Bix biscuit, $0.30 for a cup of rolled oats, $0.40 for a carrot, $0.60

cup of frozen peas, $0.50-$0.70 for pears and apples, and around $1.40 for canned tomatoes and canned pulses (lentils, chickpeas, dried beans). If we are buying beer at $2.30-$3 per bottle, we should have no problem spending $0.60 on a piece of fruit. You don’t have to make fancy meals every night either. There’s nothing wrong with eggs on wholegrain toast with a bit of greenery for dinner when cooking is out of the question.

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EATING WELL ON A BUDGET 3. Smarter shopping Meal planning, sticking to grocery lists, buying inseason fruit and vegetables, making use of frozen vegetables, bulking meat meals with pulses, looking out for ‘specials’, comparing brands $/100g, and storing food to prevent waste are just a few ideas to help keep supermarket costs down.

ABOUT THE AUTHOR: Kelly Hyland (NZRD) is the General Manager at Alex Hyland Plumbing Ltd. She has a Masters in Dietetics and Graduate Diploma in Teaching. She is passionate about improving health and wellbeing in the trade industry.

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WHEN IS ENOUGH,

ENOUGH? If one team member with a bad attitude is bringing your whole company down, it’s time to act, says Daniel Fitzpatrick. AUTHOR: DANIEL FITZPATRICK, NEXT LEVEL TRADIE

ow do you handle that difficult team member who isn’t performing? At what point do you say enough is enough? The employee who gives pushback every time you correct them, the complaints about that person not pulling their weight, mistakes combined with that ‘I don’t really care’ attitude. It can feel like

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you’re banging your head against a brick wall. They take a lot of time and energy to manage. When their name is mentioned, it triggers you into reaction mode, bracing for the next problem that could be coming your way. If you’ve been in business for a while, you’ll likely have had someone like this at some point. Pareto’s Principle would say that if you had 10 employees, there’d be at least one

who is exceptional and one that is difficult to manage. I’ve seen this many times with thousands of business owners I’ve coached. Some of the strategies that have worked best with my clients could also work for you. But keep in mind I am coming from a business coach perspective. So, make sure that you check with your HR specialist about the legal aspects which aren’t covered here.

Business smarts BUSINESS COACH

The litmus test Remember in science class, you learned how to use litmus paper to tell if a liquid is acid, neutral or alkaline. When litmus paper is dipped into the liquid it would change colour. Then you check the colour against the chart to determine if its acid, neutral or alkaline. Red is acidic, Green is neutral, Purple is alkaline. Let’s apply the litmus test to your team member to see what effect they’re having. The Team How is the behaviour of this person affecting the rest of the team? Is the team getting frustrated and discouraged, are they feeling demotivated, or is there any bullying involved? Is the overall performance of the team being affected? The Business Is this person’s performance affecting how long jobs are taking or causing too many mistakes at extra cost? Is their behaviour spilling over and affecting your clients or professionalism as a business? You Are you constantly putting out fires caused by this team member? Or every time you hear their name, it triggers you into anxiety around what could go wrong next. A husband/wife couple in an engineering business with team of around 10 was working with an employee who was their most knowledgeable team member. But his attitude was terrible. It was so bad that the wife admitted to me one day she didn’t even like going into the office in case she might see him. But they both felt powerless—worried about losing him with all the work they had on, and they didn’t think they could replace him at that higher skill level. This guy knew it, which made things worse. After a few weeks of us working together, I encouraged them to take back control. So, they started calling the shots again. He was given the opportunity to change his attitude or move on. He decided to move on. It only took a couple of months to find a good replacement, while the rest of the team stepped up another gear. They had their business back and enjoyed coming to work again. The rest of the team was much happier too.

Mirror, mirror on the wall If you have a problem team member, it’s important to take a look in the mirror. Good coaches know the business is a reflection of the business owner. Your strengths, weaknesses, successes and mistakes reflect in your business. The more you work on yourself, the better your business will perform.

Did things go wrong at the hiring stage or has this developed over time? Only by looking back can we see what really happened. It’s important to learn from any mistakes you might have made so you don’t repeat them. Do you have a good hiring process in place that takes into account attitude not just skills? Have you set the right structure in place, including written checklists, best practices and training so your team members have the opportunity to succeed? Notice I said opportunity, as they still have to play their part. Are you giving each team member regular feedback? Do they know if they are winning or losing? When we help clients put these systems in place, the culture improves and the team takes on more responsibility as the standards are much clearer.

Pareto’s Principle would say that if you had 10 employees, there’d be at least one who is exceptional and one that is difficult to manage. Do you know everyone on your team well, like the names of their partner/children and what’s most important to them outside work? Business owners and managers who show their team they really care have better team culture with employees who are more likely to step up when needed. Also, their best employees usually stay longer.

What’s changed? When you first employed that team member, there must have been some traits and skills you liked. If they are a good performer initially then what changed? Did you recognise the early red flags? Maybe something major is happening at home, their marriage might be in trouble, or a family member is dealing with a health crisis. They could be clashing with another team member, or it could simply be the wrong job for them. It’s important to find out early what your team members can and can’t do. Don’t assume, especially in the 90-day trial period. My drainage client recently discovered some large mistakes on jobs from his foreman that cost tens of thousands of dollars to fix. When questioning him and his team, this confirmed suspicions that he was not leading the team well and they were getting increasingly frustrated with the lack of direction. After some further training it became clear this guy was not foreman material—

he was in the wrong role. They are now looking at other options for him. If this was done earlier it would have saved a lot of frustration, time and money.

I know I need to do something, but where to start? One tool we use with clients that works well is our review process. It’s a great way to talk about the elephant in the room without the awkwardness. By the end of this process, it’s really clear to both of you if they are meeting the standard and gives you a track of what to do next. My building client had a foreman who wasn’t leading the team well and pushing back at any constructive feedback. My client didn’t like confrontation, so he let these things slide a bit too long. Once we implemented the review process the line was very clear on what was not acceptable anymore. The foreman stayed for a short couple of months then left. They discovered some significant mistakes that cost them a few weeks to fix, but at least they could get back on track now.

It’s your move If you have a difficult team member, they will be costing you a lot more than their salary. Moving forward there are basically two choices: carry on as you are and hope things get better, which is unlikely, or start being proactive and dealing with the issues. If you challenge them now, they have a chance to become better. Alternatively, if they are in the wrong place, you are not doing them or you any favours by leaving them there. Whatever happens next is up to you but being proactive always gives you better options.

Need some help with your team and becoming more profitable in your business? Then book a free 45-minute strategy session here www.nextleveltradie.co.nz/nextstep

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Business smarts HEALTH & SAFETY

WorkSafe is here to improve health and safety across Aotearoa by supporting the worker voice.

CREATING A MENTALLY HEALTHY WORKPLACE There are many things that workplaces can do every day, big and small, to create mentally healthy work, as WorkSafe CEO Phil Parkes explains in this article for NZ Plumber. AUTHOR: PHIL PARKES, CEO, WORKSAFE

hen work is done well, everyone benefits. Good work doesn’t make you sick, put you at risk, or lead to harm. WorkSafe’s role, as health and safety regulator, is to support businesses and workers to create healthy and safety workplaces. This doesn’t just mean physical safety—it’s also about our mental and emotional health and wellbeing. How we are feeling, the stress we may be under, and our lives and relationships both at work and at home all impact our mental health.

Mental wellbeing duty of care In 2021, one in three workers experienced work-related mental wellbeing challenges in the previous 12 months. Almost 56% of those took time off work as a result. One in five workers reported always or often being stressed by work. New Zealand businesses and organisations have been required to look after the mental health of workers since the early 1990s. There is a duty of care to protect people’s mental wellbeing. We need to do more to look after the mental health of our mates, our colleagues, and our workers.

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There are many things that workplaces can do every day, big and small, to create mentally healthy work. Master Plumbers’ Wellbeing on Tap initiative is a great example; resources and support that are available to anyone that needs them, helping to start the conversation about workers’ mental health.

Work culture is key Creating a strong culture around mental health is key. Work culture can significantly shape someone’s experiences at work, influence their performance, and impact worker recruitment and retention. How work is planned, commissioned, and carried out makes a difference. Short deadlines, high workloads, difficult work, bullying and harassment, fatigue and work-related stress are all contributing factors to a mentally unhealthy workplace. Businesses need to create a work culture that aligns with the values and goals of good work, where workers are listened to, valued, and respected. Participation is one of the ways to help build that culture. Employers can talk to their workers about the work they do and ensure there are ways for issues to be raised and responded to.

Everyone plays a role Leaders can prioritise mental wellbeing by effectively managing workplace stress, understanding the needs of workers, and encouraging open communication, support, empathy, and good conflict resolution. And leadership doesn’t just mean people in management or governance positions, although having champions at these levels is vital. Everyone in a workplace has a role to play. Teammates can look out for each other and speak up if something is wrong—not just for themselves, but for those around them. As we know, an injury or illness from work (mental or physical) not only affects the individual but their friends and whānau, colleagues and communities too.

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For more information and resources about making a mentally healthy workplace, visit www.worksafe.govt.nz/topic-and-industry/workrelated-health/mental-health/mentally-healthy-work

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17/07/2023 8:02:32 AM

Business smarts YOUR PEOPLE, YOUR WELLBEING

Managing bereavement leave As an employer, it’s crucial to understand how to navigate bereavement leave with both compassion and compliance. Dealing with bereavement is one of life’s most challenging experiences, and it’s one that employers need to handle with sensitivity when it affects their people. An eligible employee is entitled to a minimum of three days of bereavement leave per bereavement in specific circumstances. These include the death of an immediate family member (eg, partner, spouse, sibling, parent, child, grandparent), the experience of a miscarriage or stillbirth, or specific relationships related to a miscarriage or stillbirth. For all other bereavements, an eligible employee is entitled to a minimum of one day of bereavement leave per bereavement. Whether an employee qualifies for bereavement leave in situations outside these defined criteria can often depend on

KEREAMA CARMODY Master Plumbers Wellbeing Guy

Jump into Spring Get set to enjoy all the mood-lifting benefits of the warmer months ahead.

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their relationship with the deceased, their responsibilities regarding the death, and any cultural obligations. Again, the principle of good faith applies, and employers are expected to make fair judgments. Employers have the discretion to grant extra bereavement leave beyond the legally required allocation. This additional support can be a meaningful way to show empathy and provide employees with the time they need to grieve and cope with their loss. Understanding and managing bereavement leave in New Zealand requires sensitivity, flexibility, and adherence to legal requirements. By following these guidelines, you can support your employees during difficult times while ensuring compliance with the law and maintaining a compassionate workplace culture. Spring is upon us and I for one am excited to be out of the winter slump. The days are growing longer, and people’s moods are lifting. So, how to get the most out of spring? Gardening! Personally, I am avid about garden care. Mowing the grass is one of my favourite activities and I take pride in a good-looking lawn. Gardening can be an extremely satisfying activity for you and your family. Whether it’s a landscaping project or some new planting, there are so many things to do. We are all aware of the cost of eating well and, with fruit and vege prices yet to reduce, growing your own produce is an excellent way to bring fresh food into your home, while enjoying some physical activity and time outside. The warmer weather also brings more opportunities for going on walks, dusting off the BBQ, or developing an outdoor exercise plan. This could be a fitness goal or starting

CHANGE COMING FOR BEREAVEMENT LEAVE Currently, under the Holidays Act, employees in New Zealand can take bereavement leave only if they’ve worked for their employer for a minimum of six months. A new bill is being drafted, which will make changes to the Holidays Act, granting employees the right to take bereavement leave from their first day of employment. Both National and Labour were part of the Holidays Act Taskforce recommending the changes, so this is something to keep an eye out for following the general election.

ABOUT THE AUTHOR: Lisa Duston from the Master Plumbers HR team is available to Master Plumbers members to discuss any employee situation. Contact Lisa on 021 245 1704 or email lduston@masterplumbers.org.nz

a new outdoor sport or other activity. By initiating a plan this spring, you’ll be ready to make the most of the summer months ahead, with all the mental and physical Vitamin D benefits the sunshine brings.

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Business smarts TAX & FINANCE

Why cash is king With less money moving around the economy, keeping a close eye on your cashflow will help prevent your accounts running dry, advises Brett Crombie. AUTHOR: BRETT CROMBIE, STRAIGHTEDGE ACCOUNTING

wo recent reports from Stats NZ caught my eye. First was the building consent data*, which showed that in the year to July 2023, the number of new dwellings consented across the country was down 14% on the previous year. Another was the retail trade survey**, which measures the sales by businesses that provide household goods and services. This showed that for the three months to June 2023, spending across the country was down by 0.2% on a seasonally adjusted basis. The picture painted by these declines is that business conditions are tightening across the country. The impact on trade businesses will be mixed, and some will be unaffected. However, these stats show there is less money moving around the economy, putting pressure on sales volumes, profit margins and cashflow.

Cashflow pressure points The old adage ‘Cash is King’ is especially true when business conditions tighten. In my experience with trade businesses, there are three particular times of pressure when it comes to cashflow: 1. The 20th of each month Many trade terms are based around payment being due on the 20th of the month. This can put a squeeze on. When your business has bills due on this date and your clients are a couple of days late in paying your business, cashflow needs to bridge the gap. 2. Payroll due date Staff need to be paid on specific dates. This can be a challenge for businesses with irregular revenue, including trade businesses working on larger jobs that are only invoiced following completion. 3. Post-holiday periods The months of January and February are tight for a lot of trade businesses. The Christmas and New Year holiday period takes a bite out of productive days, meaning billings are often quite low in those months. Payroll, leases and other overheads continue through this period despite

the lower income. This post-holiday cash squeeze often continues until the month of March or April, by which time cash from fully productive months is flowing again.

Cashflow improvement actions To improve cashflow I recommend trade business owners start with three focus areas: 1. Cashflow forecasting A cashflow forecast is a calendar showing the expected monthly cash inflow and outflow for the upcoming 12 to 24 months. This is a critical tool for trade business owners and the three pressure points mentioned above should be kept in mind when completing the forecast. As well as producing the forecast, it needs to be updated at least monthly or as new information comes to light. For example, if a job is taking longer to complete than expected, the cashflow forecast should be updated to show the cash inflow from that job will be delayed.

The impact on trade businesses will be mixed, and some will be unaffected. However, these stats show there is less money moving around the economy, putting pressure on sales volumes, profit margins and cashflow. 2. Invoicing and debtor management Getting cash into the business first requires sending a customer an invoice. Delays in issuing invoices result in delays to cash inflows, as well as increased risk of debtors not paying at all. Issuing invoices promptly should be matched with prompt debtor management. This means following up on any invoices unpaid by the due date, ideally with both an email and a phone call. Leaving it weeks

or months before chasing unpaid invoices is bound to cause cashflow problems. 3. Inventory management Having cash tied up in inventory is a common reason why businesses can be profitable, but still run out of cash. A good inventory tracking system will keep stocks to a minimum while making sure not to run out of key items. By reducing inventories, the business will free up cash while reducing the likelihood of inventory becoming obsolete, lost or damaged.

ABOUT THE AUTHOR: Brett Crombie is a trade specialist accountant at Straightedge Accounting. For assistance developing a business plan, or for tax and accounting services, contact Brett on 021 301 022 or email brett.crombie@straightedge.nz

* www.stats.govt.nz/information-releases/building-consents-issued-july-2023 **www.stats.govt.nz/information-releases/retail-trade-survey-june-2023-quarter

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TRAINER PROFILE

BUILDING FUTURES

Career starters

Dave Henderson with Shane Saega, one of the apprentices at Quix Commercial.

NZ Plumber chats with Dave Henderson, co-owner of Quix Commercial Ltd, about how he and the team are helping apprentices find their feet in the industry. AUTHOR: JE T’AIME HAYR

Dave Henderson’s plumbing journey began during his trade training at Unitec where, at 16 years old, he worked alongside Maurice Tusa and struck up a friendship that would eventually lead to them becoming founders of Quix Commercial Ltd in 2011. Specialising in large-scale commercial projects, Quix Commercial is currently involved in developments like the University of Auckland Wellness Centre and an under-wraps government job at Whenuapai Airforce Base. The business has been involved in aged-care residential facilities Hoppers and Metlife Care and handles maintenance and rebuild projects for the iconic Eden Park, while also running a dedicated maintenance division.

With a busy team comprising around 50 people—including contractors, plumbers, and eight apprentices—Quix Commercial is a thriving hub of talent. The business currently has eight apprentices, four of them through the Master Plumbers-owned Masterlink mentored apprenticeship programme. “Mentors provide an additional dimension to apprentices’ experiences plus they alleviate administrative burdens for the business,” says Dave. He believes a mentor also offers apprentices stability and support. “A lot can happen in an apprentice’s personal life during their years of training. Having a stable mentor can guide them through different life stages while maintaining their focus on their studies and career goals.”

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Career starters TRAINER PROFILE

When selecting apprentices, Dave prioritises attitude. “Ability comes with being in this environment and being surrounded by the right mentors, but ambition, a good attitude and a thirst for learning is a must for fitting into the Quix Commercial ‘family’.” Getting the best out of the apprentices comes down to an investment of time and Dave credits everyone in the business for helping the apprentices. He says winning the 2023 Trainer of the Year Award at this year’s New Zealand Plumbing Conference reflects on the efforts of the whole team. “We’ve created a culture and environment that

“Apprentices often start out shy and the next minute they are running large jobs and training apprentices themselves.” makes training easier for the apprentices. Everyone helps to get the apprentices through—you can’t do it on your own. “Our office lady Jill is a wonderful help to them. It can be a bit daunting, as often it’s the first time they have been challenged. We all want them to be the best they can be.” Dave’s commitment to his apprentices’ success includes an open-door policy where he and his team help with their studies if needed. In addition to commercial experience, apprentices receive residential on-the-job training through the maintenance division and aged-care projects, and the company leverages the group apprenticeship training options to provide diverse experiences and further their skill sets. According to Dave, the benefits of training apprentices are mutual. While apprentices gain a career path, he says the business thrives on their youthful energy and enthusiasm. “Witnessing the apprentices’ growth and development is a source of immense satisfaction for myself and the other seniors on the team. These apprentices often start out shy and the next minute they are running large jobs and training apprentices themselves.” Dave owes much of his success to the industry and is passionate about ensuring that people are well trained and highly skilled, as he sees it as important for the industry and a way to give back to a sector he loves. Does he encourage other business owners to invest in apprentices? Absolutely. “I think it’s short-sighted not to take apprentices on. It does take effort and some financial commitment, but the rewards outweigh the costs.”

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Dave was awarded Training Leader of the Year at the 2023 New Zealand Plumbing Awards. “Everyone helps to get the apprentices through—you can’t do it on your own,” he says.

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Your experts in total home living.

“I don’t see the point in doing something if you’re not giving it everything, to the best of your ability,” says Tyson Kihi, who works at Advanced Plumbing HB.

PROVIDING FOR

THE FAMILY Having switched from a repetitive job in the local meatworks to a varied and exciting plumbing career, Tyson Kihi now feels assured he and partner Lysha are well set up to provide for their four young sons. AUTHOR: BEVERLY SELLERS

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Career starters APPRENTICE PROFILE

hree years into his apprenticeship, Tyson Kihi found himself doing the drainage, pipe out and fit off for a bathroom in a high-end Hawke’s Bay home. Almost fully glazed and with a 400kg bath looking out over the Havelock Hills and beyond, the bathroom’s top-end fittings and spectacular view struck Tyson as particularly special. Doing this type of high-end work spins his wheels, he says, and it’s a far cry from his previous job at the Takapau freezing works. “I started at 17 working as a boner and ended up as a boning tutor for nine of my 11 years there,” he says. “We had a steady influx of new people and I showed them how to hold and sharpen a knife, the different cuts of meat and how to cut them.” The work was the same day in, day out and always indoors in icy temperatures. Plus, with a third child on the way for Tyson and partner Lysha, it was proving a financial struggle to provide for their growing family. Something had to change. “It was make or break,” recalls Tyson. “I’d always wanted a trade but I didn’t have a lot of confidence. I’d never been interested in bookwork at school, so I wasn’t sure I’d be smart enough.” He needn’t have worried. Having decided to apply for a pre-trade at EIT to gain a bit of knowledge, he was offered a job by Advanced Plumbing HB within the first couple of months of the year-long course, and having only done three weeks’ work experience at the business. “They were lined up to take someone else on and that person dropped out,” says Tyson. “I met with the bosses and told them if they took me on and pointed me in the right direction, I’d go as hard as I could for them. I was 27, and I knew this was my final shot to become an apprentice and make something of myself, so I promised I’d give them 110 percent.” As Advanced Plumbing have discovered since, that’s the way Tyson is wired. “I don’t see the point in doing something if you’re not giving it everything, to the best of your ability,” he explains. “Otherwise it feels like you’re wasting your time.” When first considering a trade, he hadn’t even thought of plumbing as an option. “Then one night I was watching the news and this plumber came on saying the industry was desperate for qualified plumbers but couldn’t find enough. I googled plumbing and up popped the pre-trades course at EIT.” It was the right decision. Advanced Plumbing provide the full gamut of residential and commercial plumbing, gas and drainage services, and Tyson relishes the variety of work after his repetitive role at the freezing works. “For the first six months, I went out with a tradesman on commercial jobs,” he says. “From there, I was under another tradesman on new housing for a year and then I got my own van and continued with the new builds as well as high-end work alongside other senior tradesmen. I’d be doing my own jobs or jumping in to give them a hand on their jobs.” The new housing particularly appeals to Tyson, who says he loves seeing a project through from dirt to finished product—and there’s always someone to help out with ideas on how to solve a problem if he needs it. “I’m a hands-on learner and there’s always something you’ve never seen or never done before,” he says. “Show me once and I’m away. There’s real satisfaction in figuring something out in a way that works well and looks good.” Block course learning progress wasn’t quite such plain sailing, with Covid lockdowns and Cyclone Gabrielle flooding both forcing EIT to close its doors for months at a time. Tyson’s expected five-year plumbing, drainlaying and gasfitting apprenticeship journey ended up taking an extra six months—completing his final gasfitting block course this July.

Frustrating, for sure, but it hasn’t held Tyson back from becoming registered in plumbing and drainlaying, with his gas registration exam coming up imminently. A person who thrives on having a goal, he already has his sights on sitting his Certifying registration exams in all three trades. He’ll admit it was a steep learning curve getting back into book learning at the start of the apprenticeship, but he knew it was a necessary part of moving forward in his career. “I had really good tutors at EIT and they held night classes to help if you were stuck with anything. Our workplace is big on attending night classes, so I did those for the first year.” Advanced Plumbing Managing Director Mark Watkins says Tyson’s workmanship is of the highest quality and his outstanding work ethic really stood out when the team were helping the Hawke’s Bay community recover in the aftermath of Cyclone Gabrielle. “He was out every day from daylight till dark, helping clean up,” says Mark. “He worked tirelessly even in hopeless situations to give some repite to desperate homeowners. Sometimes his being there helping was the most valuable to the mental state of those affected.”

Tyson received the prestigious overall James Douglas Medallion Award at the 2023 NZ Plumbing Awards, presented each year to a top-performing newly qualified plumbing, gasfitting or drainlaying apprentice.

Not one to enjoy the limelight, Tyson says it was a team effort, with everyone keen to get out there and help out where they could. Working with Advanced Plumbing is like being part of a big family, he adds. “We work hard and we play hard. We all enjoy outdoor stuff, so we do a lot of hunting and fishing through our social club.” With a fourth son joining their family three years ago, Tyson and Lysha have their hands full in their home life too. Lysha works as an office coordinator for a Hastings hearing specialist during the week, so their weekends are very precious. Saturdays are taken up with sports for their boys, including hockey, basketball and canoe polo. Now he has a plumbing, drainlaying and gasfitting qualification under his belt and solid career opportunities ahead, Tyson can be assured he’s achieved his goal of providing for his family—with the added bonus that he’s found a job that offers plenty of challenge and variety.

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Career starters DAY IN THE LIFE

FINAL COUNTDOWN PHOTOGRAPH: WWW.LEAVINGSCHOOL.CO.NZ

This edition, Sebastian Sekene talks about entering the final year of his apprenticeship.

Sebastian is now in the fifth and final year of his apprenticeship.

The fifth and final year of Sebastian Sekene’s plumbing, drainlaying and gasfitting apprenticeship began this September. He’s hoping to finish his qualifications on time but says it’s been a mission to getting a place on block courses at MIT for his theory learning. “I have six block courses left, with five gasfitting modules and one plumbing module to complete,” says Sebastian. “Apprentices are getting put on whatever courses are available. I only did one last year when I should have been doing three.” A mixture of Covid lockdowns and training delivery reforms have disrupted block course schedules for apprentices up and down New Zealand, but Sebastian remains optimistic. “I contacted Colin and Pete at Masterlink as I was worried, and they’ve reassured me I should complete on time.” This has been helped along by Sebastian being part of a Masterlink workplace assessment pilot programme. Under the pilot, Apprentice Training Manager Pete

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Shields has been able to assess apprentices’ gasfitting module learning in the workplace, having become New Zealand’s first accredited assessor in plumbing, drainlaying and gasfitting. Workplace assessments are expected to become the way forward in combination with block courses when revised qualifications for our trades are released in 2024. The next milestone for Sebastian will be to sit and pass his Tradesman registration exams, so he can apply for his Tradesman practising licence once he’s successfully qualified. He wants to sit them as early as possible “for the bragging rights” but knows it’s wise to wait until he’s covered all the topics he might get quizzed on. “There’s a high pass mark and it costs to sit the exam, so I don’t want to have to reapply,” he says. “Trade Lab guides you through how to pass. I plan to sign up to that nearer the time, so I know what to expect.”

Sebastian is a 22-year old fifth-year Masterlink apprentice, hosted by Heron Plumbing in Auckland.

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ON THE SIDE Greg doing his day job as a plumber and gasfitter for CF Reese Plumbing in Hamilton.

And finally...

10 MINUTES WITH...

GREG HACK

plumber and performer By day, Greg Hack works as a licensed plumber and gasfitter at CF Reese Plumbing in Hamilton, having joined as an adult apprentice eight years ago. By night, he’s regularly to be found in costume and on stage in local theatre productions. AUTHOR: JE T’AIME HAYR

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And finally... ON THE SIDE

In full Edna costume!

When and how did you get involved in acting? I have always been drawn to the stage. I completed a BA in Theatre and Film at Waikato University and have been involved in theatre for 35 years, with my earliest experience in the spotlight when I was just five. I’ve played many different roles over the years. My favourite was the dark character of Bill Sikes from Oliver Twist but I also enjoyed playing Wal Footrot from Footrot Flats. I get involved in singing, dancing, directing and set building for local shows, too. Tell us about your most recent role This August, I was thrilled to play Edna Turnblad in a Riverlea Theatre production of the musical Hairspray. I did a lot of research to get into Edna’s persona, and talked with female cast members and my wife. Playing a female, it would be easy to turn the role into a drag role, but that is not the point in Hairspray. I think many people would relate to Edna. She’s devoted to her family but also has her own dreams, challenges and goals that she aspires to, while battling her insecurities too. Edna and her husband Wilbur, played by Phill Miles, are the two most comical characters in the show, so there’s a lot of humour. Phill and I have done several shows together before, so our existing friendship makes it easier to get into the role of an emotionally intimate character—and that comes across on stage.

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Hairspray is the culmination of many hours of work, much laughter, camaraderie with new and old friends—and a newfound appreciation for the challenges women face walking in heels. I’ve had a can of hairspray tattooed on my chest to remember the production by. How did you balance your job with rehearsing for the production? I’m grateful to have had full family support during the 10-week rehearsal schedule. My children loved attending rehearsals and my wife was also involved as a hair and wig stylist for the production. CF Reese Plumbing supported me with time off when needed and booked many seats for the final night. What’s the biggest challenge of live theatre? To prepare for a production, I learn the storyline first and then the lines. That way, if I or someone else forgets the lines, I can ad-lib, knowing where the story needs to go. It’s an aspect of live theatre that many experienced actors enjoy. It’s not like a film where someone yells, ‘Cut!’ and you do it again. Your skills must get you through in front of a live audience. What’s your dream role? I’d love to play Tevye the Dairyman in Fiddler on the Roof. It is a vocally strong role and it would be a bonus if I could keep my beard. Of course, that had to go with Edna!

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And finally... DODGY PLUMBING, GASFITTING & DRAINLAYING

Seal of approval? Thanks to Shaun from Bell Plumbing for sending this one in. “I recently found this masterpiece, created with silicone to try and stop water tracking to the front of the bench from a leaking sink mixer cartridge,” he says.

High and dry This edition’s epic fails! Keep them coming! Email the Ed: bsellers@masterplumbers.org.nz

“I bet it took an architect to design where this downpipe had to go?” says Steve Purcell of Purcells Plumbing, who took this photo at Katikati’s council building. “Thats right, at the high point....”

Cap that “Here’s one you don’t see very often,” says David Whitfield of Morrinsville Plumbing & Gas Services. “A customer’s low pressure hot water cylinder vent broke, so he climbed on the roof and capped it off. A few days later the cylinder split due to over pressure. He was lucky—it could have been worse.”

A hot mess Thanks to Soren Ebbett of Peter Jackson Plumbing for sending in this photo of an unsafe, unserviceable HWC with plastic piping.

Send your dodgy photos to the Ed: bsellers@masterplumbers.org.nz. The bigger the file, the larger we can show it on the page. 88

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NZ Plumber October-November 2023

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