C OU NTY O F O RA N GE 2 02 0 Accompli shme nts and 2021 Goa l s
J O HN WAY NE AI RPORT 2 0 2 0 ACCOM PLI S H M E NT S •
In response to COVID-19 impacts, John Wayne Airport implemented numerous airport-wide operational changes to address health and safety concerns, fiscal viability and tenant sustainability, and provided support to the County’s Emergency Operations Center.
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Extended Terminal utilities (electric, gas, water and waste) to within the leaseholds of future concession spaces — establishing utility connection points specifically for new concessions and provided power to the majority of the seats in the airport hold rooms.
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Collaborated with the Orange County Sheriff’s Department to reduce Airport Police staffing costs.
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Completed maintenance on critical electrical infrastructure including all Airport Automatic Transfer Switches and two substations.
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Welcomed four new entrant air carriers, introducing seven new markets and reinstating service to Mexico in 2021, and integrated first new carrier, Spirit Airlines, into the Common Use Passenger Processing System (CUPPS) for self-service check-in and Flight Information Display.
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Launched the AirPAWS Therapy Dog Program in partnership with Orange County Animal Allies, which brings trained therapy dogs to the Thomas F. Riley Terminal to help make travel more enjoyable for JWA guests.
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Launched the OC AirPASS program, which allows guests an opportunity to access the secure areas of the Terminal. Guests without a boarding pass can now shop, dine and greet friends and relatives when they arrive at the gate or accompany them before their flight.
2 0 21 G OAL S
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Complete Rental Car Redevelopment Project.
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Submit Fixed Base Operator redevelopment plans for permit review.
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Upgrade existing inbound baggage systems in Terminals A and B to current baggage system standards, including modifying size, layout, and mechanical and electrical controls.
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Modify/extend the terminal curtain wall in two locations to accommodate two new food service concessions.
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Upgrade all JWA IT network components to provide better reliability, security and performance enhancements to airport systems.
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Enter a Managed Services Agreement with OCIT for JWA network maintenance and security monitoring.
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Complete scheduled airfield safety projects.
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Create a “Helping Hands Video” to showcase what the program offers to the public to support UCI’s Center for Autism as a training tool and promote the program.
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Promote new concessions as they come online with live stream events, media and social media promotion, and guest outreach.
