2020 Accomplishments & 2021 Goals

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C OUN T Y OF O R A N G E 2020 A ccom p l i s hm ents a nd 2 0 2 1 G o a l s

O C CO MMUNI TY RESOUR CE S - O C PUBLI C L I BRARI E S 2 0 2 0 ACCOM PLI S H M E NT S •

Implemented curbside pick-up service and Grab & Go service to allow for safe browsing and access to library materials.

Created virtual programming that reimagined patron engagement which included: Zoom author events, how-to video instructions, Zoom book clubs, reading recommendations, craft video demonstrations, food literacy, storytimes in seven languages, and teen online activities.

Offered Back-to-School events at various library locations and safely distributed free books, crafts and resources to underserved communities.

Adapted annual reading programs to include quarterly online offerings in Spring, Summer, Fall and Winter.

Partnered with the OC Registrar of Voters to host voting centers and ballot drop boxes at various library locations as well as created a non-partisan voting information and resource guide for the Orange County voter.

Launched the Internet Access Initiative: Bridging the Digital Divide including: ◦ W iFi on Wheels – made mobile WiFi antenna trailers available in under-connected neighborhoods accompanied with library staff safely providing library cards and books in multiple languages for residents needing internet access. ◦ WiFi hotspot lending – made available to library card users for a three-week checkout period. ◦ Expanded WiFi beyond library walls to provide access to employment, health, public safety, distance learning and community connection information.

2 0 21 G OAL S •

Provide equitable services responsive to the cultures, languages, abilities and other diversities through library resources, community-conscious services and multilingual programming.

Create digital content and virtual programming responsive to community needs during the pandemic.

Provide modified spaces to connect, learn, relax and grow for our community members according to pandemic safety practices.

Harness community outreach and engagement through creativity and innovation by providing additional avenues to connect with our communities, such as online chat, email and text.

Provide educational and recreational resources, support distance learning, and increase access to the internet through WiFi expansion in libraries.

Reach and engage underserved communities by offering voting resources, voting centers, access to the internet through mobile vehicles and WiFi hotspots, and literacy services.

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