Steadfast Service

Steadfast Service and Needed Relief in Unprecedented Times

During the pandemic, we made a few temporary changes. However, we made sure to continue providing the same high level of service. Our customers count on us for a safe, dependable journey, and we continue to deliver.

Amid concerns about the spread of COVID-19 and following the State of California’s guidance to help reduce its spread, the 91 Express Lanes Customer Walk-In Center was closed in March 2020.

Operational activities in the Anaheim and Corona locations continued to function with a combination of remote workers and core staff located at the facilities. Essential functions included aiding stranded motorists, providing incident management services and dispatching emergency vehicles through the traffic operations center. The call center remained open to respond to customer service and violation calls.

In addition, OCTA took a number of steps to reduce financial pressure on our customers. We suspended account maintenance fees, some collection activities and automatic toll increases.

Never-Miss-a-SinglePitch Mitch

Years from now, what his little slugger will remember most will be his dad in the grandstands cheering him on.