Partnering for performance Range of services
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SUN – Service Unlimited …
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In textile machine construction, progress is being made at breakneck speed and the production processes are getting ever better. However, they are also becoming more complex, requiring reliable steering and monitoring so as to avoid costly machine downtimes. Those dispensing with optimum services in this area are taking huge risks: if the technology or the service proves not to be future-proof and performance-appropriate, investments can quickly become worthless.
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Ins SUN. Shines on your technological edge. We at Oerlikon Textile offer you a world without limitations. It is for this reason that our motto and claim is ‘SUN – Service Unlimited’. This stands for a service initiative that benefits all those customers who want more than just service: a partner for performance. The SUN offerings explicitly help to increase the value of your Oerlikon Textile hardware. With SUN, you are making a wise decision – for future-proof investments, for a technological edge and for production certainty in your day-to-day business. Oerlikon Barmag Service. We think globally and act locally. Under the umbrella of SUN, our Oerlikon Barmag Service division offers an opulence of the most diverse products and services that will ensure you achieve your goals: faster return-on-investment (ROI), shorter downtimes and optimized processes. We quickly and efficiently implement your needs – whenever and wherever required. All this is secured by our team of highlyqualified employees at the company’s headquarters in Remscheid, Germany, and at the more than 20 service stations that make up our global service network.
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… will get you to the top.
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With our comprehensive Value Services, we support customers from the first business idea through to the operation of the plant. We are your partner for performance:
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Consulting: our brains. Your success
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R&D Center: your greenhouse of innovation
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Training: win with a winning team
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Installation: it’s all about the know-how
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myOerlikon.com: access to success
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Repair and maintenance: surprises are a thing of the past
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Original Parts: nothing compares
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Troubleshooting: problem? No problem!
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Surface and material testing center: taking a closer look
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Modernization: on the upgrade
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“We have been benefiting from Oerlikon Barmag’s competent range of services for many years now, particularly with regards to exceptional and difficult questions and issues”. Günter Wagenpfeil, Plant Manager Texturing, Textilwerke Deggendorf
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Consulting: our brains. Your success. Our consultants do exactly what good consultants are supposed to do: listen. Understand your needs. Supply our comprehensive knowledge of the market and industry practice, technology and production processes. Find excellent solutions. Our philosophy in a nutshell: successful production starts with ideas. Our know-how is unique. Choose from any of the following: Service or audit visits to increase productivity and product quality; Consulting for possible improvements and modifications; Expert knowledge of the entire process that makes your product unique and efficient; Competence that leads to a creation of value and assures excellent return-on-investment. We have a sympathetic ear for man and machine What do you have to do to acquire perfect process data and optimum products? Where is modernizing your equipment worthwhile? Our specialists have the answers. Whether maintenance, process optimization or increasing productivity – whatever your questions, we want you to promote your business. Before and during your projects and in all phases of your activities: We are your partner.
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„He who knows the aim can decide. He who decides finds tranquility. He who finds tranquility is safe. He who finds safety can reflect. He who reflects can attain his aims.“ Confucius 5
R&D Center: your greenhouse of innovation At our R&D Center in Remscheid, Germany, you can carry out everything that we ourselves do: test materials and products, develop new applications, refine processes and simulate everyday production conditions – in a nutshell: shorten your development time and secure yourself a competitive edge. And all this with virtually no limitations at all: since being set up in 1969, the R&D Center has acquired globally-unique equipment and facilities. Technology hub. For POY, FDY and much more besides. Lines for all melt spinning processes – POY, FDY, HOY, industrial yarn, bi-components – are updated continually. Innovative technology, including granulate drying and a second granule condensing process, permits further development work on machine components. Both manual
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and automatic trial machines with varying cross-sections and configurations form the platform for customized tests, process optimization and product development.
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Production-oriented, flexible, protected. Optimal conditions for all your needs. We offer a wide range of different spinning and texturing systems at a single site. You can change or replace machine components in their position and thus adapt a system precisely to the required process. Throughout your trials, the process data are recorded and documented using a wide range of high-end measurement equipment. And your data are secure: each machine is located in separately lockable rooms and can be operated autonomously.
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„Knowing is not enough; we must apply. Willing is not enough; we must do.� Johann-Wolfgang von Goethe 7
Training: win with a winning team Excellently-trained staff will tap the full potential of your systems and equipment. They will increase productivity and product quality, reduce downtimes and waste. And they are proud of these skills. Our experienced training team will turn your plant managers, operators, maintenance managers, mechanics and electricians into motivated winners for your company. We tailor our training programs to your specific requirements and equipment. You can either visit our state-of-the-art training center in Germany – or we can come to you and provide training on your own equipment. Customized training. Get the most out of your operations. Equipment and process introduction; Operating procedure and optimization; Adjustments and settings;
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Maintenance and repair; Electrical and mechanical equipment training; Safety guidance; Using service documents (operating handbook, wiring diagrams, troubleshooting, original parts catalog); Process-related training. E-learning. At your own pace, at your own place. E-learning supplements our training program in a costefficient manner – with more than 30 seminar modules covering all the necessary topics.
„A skill that does not increase each day will decrease each day.� Chinese proverb 9
Installation: it’s all about the know-how. Our experts, electrical and mechanical engineers, are all familiar with the requirements along the entire technical textile process chain. On this basis, our global network is in a position to assemble your machines and install complete plants anywhere in the world. And you can be certain of one thing: everything will be in the right place to ensure successful commissioning. All guaranteed by our experienced project management team.
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Stand-alone equipment or complex turnkey plant? We know what to do – and we do it. Assembly, disassembly and reassembly of equipment and components; Complete electrical and mechanical plant installations; Fitting of new machines or pre-owned equipment. Site management. Pure know-how from A to Z. Project management with forecast of costs, timeframe and staffing. Coordination of sub-suppliers, sub-contractors and workers. Ensured availability of right tools, from drilling machines to forklifts and cranes. We offer solutions for managing your entire installation. Of course, per the highest standards of workmanship, environmental and safety regulations.
„There is only one proof of ability: action.” Marie von Ebner-Eschenbach
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myOerlikon.com: access to success. Our web-based customer portal provides a gateway to a world full of service offerings with your very own, secure domain. The SECOS, Documents, Knowledge, Engineering and More modules are available at all times – and are always understandable. myOerlikon.com communicates with you in up to nine different languages: Arabic, Chinese, English, French, German, Italian, Portuguese, Spanish and Turkish. www.myoerlikon.com. One click. One world. Harmonized system for all Oerlikon Textile equipment; Access to your latest machine documentation and service manuals. With pictures, drawings and film clips; Online troubleshooting and knowledge base, for example on project management, processes and tests to name but a few, and with an FAQ catalog;
„If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.” Henry Ford 12
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Continuously updated with innovative ideas and new solutions; State-of-the-art security standard. SECOS. Optimizing your purchasing process for more than a decade. Web-based original parts purchasing. With currently 6,000 participants; Easy selection of parts using online, visual and searchable electronic parts catalog; Transparent order process and tracking, from inquiry to delivery, including archive of all orders and order documents; 24-hour availability of current prices and stock levels.
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Repair and maintenance: surprises are a thing of the past Unexpected machine malfunction? The competent experts at our global service networks respond immediately and are able to crack even the toughest nuts quickly and efficiently – by means of remote diagnosis or at your facilities onsite. But to be quite truthful, we do not want to allow the opportunity for such surprises to arise in the first place: our repair and maintenance services safeguard your production and help you save something extremely precious – time. On-site Repair Workshops. Back to production in no time at all. The fastest-possible support – at your production site: our On-site Repair Workshop at your plant has its own stock of Original Parts, including godets, chucks, electronic boards, pumps and other important components. Customer workshops. We help you help yourself We equip your staff to carry out adjustments, repairs and maintenance to your systems. Our repair workshop bundles comprise training, gauges and tools specific to your equipment. Service contracts. Satisfy your customers. With a service contract, you leave nothing to chance, while ensuring the greatest-possible machine availability and minimum maintenance costs – and satisfied customers at all times.
„(After three years, we can definitively sa to set up workshops here and to have specialists onsite was prudent. The wind now completed considerably quicker t The failure rates are significantly lower a of the system is greate
Rajinder Kohli, Head of Engineering, Reliance I 14
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n definitively say that) The decision re and to have Oerlikon Barmag dent. The winder servicing work is erably quicker than in the past. ficantly lower and the performance ystem is greater.�
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Original Parts: nothing compares Original parts are far more than merely spare parts. They are the reliable way to optimize your investment and your earnings. Each of these parts embodies many years of technological know-how – all hugely benefitting your product quality. In contrast, unaudited parts may be favourable in price, however, they result in high costs: the loss of free guarantee services, product quality variation, reduced machine output, more frequent downtimes and shorter life-cycles for your equipment.
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Make no compromise. Original Parts pay off. Stable productivity and high performance; Guaranteed component quality and maximum effective machine running time; Assurance of machine warranty; Access to our global technical support team.
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Alternatives, upgrades, smart bundles. Participate in our benefits. Take advantage of our comprehensive offerings – for example with our alternatives and upgrades to Original
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Parts. Alternative parts balance price and performance, delivering either a better price or better performance, based on individual requirements. Upgraded parts offer the latest technology with performance improvements for existing equipment. In addition, we offer smart bundles of Original Parts combined with technical services to make it even more profitable for you. And last but not least, we support you in your efforts to optimize your processes and performance. Global and 24/7 availability. Also online with SECOS. All services and parts are available immediately – worldwide and around the clock. On request, we optimize your sourcing process as your single-source supplier for all Original Parts requirements to ensure that the right parts are available when you need them. For fast and automated order processes, connect directly with SECOS, our online purchasing system (www.myOerlikon.com).
With the ”Choose the Original – Choose Success” campaign, the Verband Deutscher Maschinen- und Anlagenbau e.V. (VDMA – Association of German Machine and Systems Construction Industry) and its members are fighting the counterfeiting industry and the violation of intellectual property rights.
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Troubleshooting: problem? No problem! We are able to rapidly resolve the majority of your problems over the phone. Many of our hotline service technicians used to be active in our field service and are therefore very familiar with your machines and equipment – and may even know you personally. And if there is a pressing issue: we have an on-site presence in all the important textile markets and are able to reach you quickly. One more reason why we are the market leaders. Your time is precious. We provide support – everywhere and around the clock. Your personal contact partner is – thanks to our highlyqualified service stations around the globe – at your disposal on work days during local office hours. And
„The biggest problem in the world could have been solved when it was small.” 18
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with existing service contracts, you can reach our service hotline 24 hours a day, around the world, in all time zones, on public holidays and during vacation times. Your direct link to our service technology experts. Without losing time and performance. Our remote diagnosis service analyzes. You perform. Some problems require precise diagnosis. Our remote diagnosis service provides swift and cost-efficient support. Simply connect your machine to our system – online or on-demand whenever required – allowing you to once again focus on your core business, namely production.
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Surface and material testing center: taking a closer look Component and material failures pose a risk to production and the end product itself. At our surface and materials testing center in Remscheid, Germany, we take a very close look at such issues using our state-of-the-art technology and facilities. Our experts will thoroughly test your trial samples, analyze any cases of damage and consult you competently and reliably in all matters concerning materials, heat treatment and surface technology.
„To make a mistake and not correct it: this is called a mistake.“ Confucius
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Keep your products and processes on the safe side. With a unique range of services. Grid electron microscope + EDX analysis, also for low-vacuum samples; Metallography for joint illustration; Hardness testing (various procedures, even micro hardness); Roughness and profile measurement; Spectral analysis (Fe, Al and Cu basis); Corrosion tests in salt spray or perspiration water; Ultrasound testing (UT level 3 DIN EN); Plastics testing including DSC; Break and damage inspections; Fast data transfer by means of digital picture technology.
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Modernization: on the upgrade.
Modernization means greater productivity and lower costs. But what really counts is the fact that those who modernize from time to time with the latest advances in research and development will maintain their competitive edge. Our machine concepts therefore permit upgrades at various points and we offer comprehensive upgrade services for your earlier-generation equipment. So, you can be certain that you are always investing where it is really worthwhile – in your own future performance. We upgrade your machines in a targeted manner. And react swiftly to your requests. Globally. Process upgrades, for improvement of throughput and yarn properties; Smart bundles of Original Parts and software for increasing the number of yarn ends on winders (6-end to 12-end, 8-end through to 16-end); Components upgrades to increase life expectancy, ease of operation and cost saving;
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Software upgrades (e.g. plying / doubling); Texturing upgrades (e.g. new friction units and upgrades from DC to AC electronics). Plant Operation Center. Bringing your production to the screen. Our software solutions are modular and flexible: the Plant Operation Center (POC) provides you with an overview of your plant wide production, your machines and their efficiency using a web-based frontend application. You have access to information wherever you need it. The modules simplify the execution of tasks including shift management, human resources deployment and centralized reporting and include the integration of ERP systems such as SAP, for example.
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Oerlikon Barmag EvoQuench quenching units offer a savings potential of up to 80% quench air compared to cross-flow quenching systems. 23
Oerlikon Barmag Zweigniederlassung der Oerlikon Textile GmbH & Co. KG Leverkuser Straße 65 P.O. Box 11 02 40 42862 Remscheid GERMANY Phone +49 21 91 67-0 Fax +49 21 91 67-12 04 www.barmag.oerlikontextile.com service.barmag@oerlikon.com Oerlikon Barmag Zweigniederlassung der Oerlikon Textile GmbH & Co. KG Zwickauer Straße 247 09116 Chemnitz GERMANY Phone +49 371 23 88/240 Fax +49 371 85 21 42 www.barmag.oerlikontextile.com info.spinnzwirn.barmag@oerlikon.com
Oerlikon (China) Technology Co., Ltd. No.9 Chang Yang Street Suzhou Industrial Park Jiangsu, 215024, P.R. China P.R. CHINA Phone +86(0) 512 8188 5998 Telefax +86(0) 512 8188 5999 info.barmag.china@oerlikon.com Oerlikon Textile India Pvt. Ltd. Shed No. 240/4 GIDC Por Ramangamdi Industrial Estate Vadodara 391243 INDIA Phone +91 265 3016500 Fax +91 265 2830288 barmag.bdq@oerlikon.com
Oerlikon Textile Technology (Beijing) Co., Ltd. 7/F No. 175 Chaoyang Bei Lu Chao Yang District Beijing 100026 P.R. CHINA Phone +86/10/653 021 29, Ext. 100 Fax +86/10/65019014 Beijing.stb-pek@oerlikon.com
8/2011 Studio 45 / Köllen Druck & Verlag, Bonn Subject to changes