In this issue
Onehunga Security Update e
Delivering a Trespass Notice Prevent difficult people from returning to your business
e
Crime Prevention for Businesses
e e e
Staff at every business are likely to have experienced the occasional difficult customer. Did you know that you can ask them to leave your premises straight away? You’re entitled to ask anyone to leave your premises - it’s your business, your place and your property. You get to decide you can come into your business and who should stay away from it. People you might want to show out the door include those who act suspiciously or are known or suspected of stealing items in the past, people who annoy or even frighten other customers, and others who may come into your shop to argue with staff and other customers. If you need help removing difficult customers from your business, please contact our Onehunga Security Guard, Satia on 021 426 603. You may want to ban some of these people from coming into your shop or onto your premises ever again. In this case, tell the person that they are never to return to your business. You may tell them verbally, or give them a written trespass notice. From NZ Police’s Crime Prevention Advice for Businesses on Trespass: There is no legal requirement to give a trespass notice in writing. A written document reinforces the situation for the person given the trespass notice, so that they cannot say they did not know of the notice and requirement to leave and not return. Verbal Trespass: If you deliver a trespass notice verbally, it is advisable to record the date and time along with the reason for giving a trespass notice to that person, and a name or description of the person asked to leave. Written trespass: If you undertake a written notice, duplicate the notice and serve one on the trespasser and keep one for yourself. To serve a notice you simply hand it to the person. If they refuse to accept it and drop it on the floor, it is still considered served. Keep that copy and note down that the person refused to accept the notice. You are required to give reasonable time for the trespasser to leave. If the person remains or is taking unreasonable time to comply, call 111 and ask for Police. If the person comes back after you have given them a trespass notice, they will have committed an offence. You should call 111 and ask for Police. For more details: How to serve a Trespass Notice: http://www.police.govt.nz/safety/home.trespassnotice.html Download a Trespass notice here: http://www.police.govt.nz/safety/trespass-notice-2008.rtf
The New Zealand Police’s valuable information booklet has been translated into:
Arabic Chinese Hindi Korean Punjabi
Find these versions along with an English copy here: http://is.gd/Crime_Prevention
e
enews 4 April, 2012
e e e
Onehunga Easter Egg Hunt Everything you need to know about Easter Trading Employee holiday days and pay over Easter Onehunga Festival 2012 cancelled Thefts continue in Onehunga town centre Take steps to prevent shoplifting in your store! Phone in descriptions of thieves for Text Alerts Onehunga Security: Delivering a Trespass Notice Rubbish collections: reminder about pick up dates!
www.onehunga.net.nz www.facebook.com/onehunga
Onehunga Easter Egg Hunt
Easter promotion runs through till 5pm Tuesday, April 10 Onehunga’s popular Easter Egg Hunt keeps on going until 5pm next Tuesday, April 10, featuring the ever-popular Easter Egg Hunt to bring shoppers into Onehunga and into your businesses.
For Security Help
Mon–Fri 10.30am - 6.30pm, Sat 10am -3pm
call Onehunga Town Centre’s ICON Security guard
021 426 603 Satia
Or contact the OBA office ph 636
8535.
Outside business hours, on Sundays & Public Holidays please call Police Dial 111
Easter bunnies will be hopping around Onehunga Mall and Dress-Smart on Wednesday 4th, Thursday 5th and Saturday 7th, giving away hundreds of Easter Eggs to shoppers. The bunnies will be joined on Easter Saturday from 11am - 1pm by popular balloon blower Charles Dolbel and our fantastic face painting crew, with more activities for kids at Onehunga Library, starting with storytelling at 10.30am. Retailers: If you’d like more entry forms for the Easter Egg Hunt, or colouring competition/flyers, please contact Onehunga Business Association quickly so you can get these before the long weekend. Competitions close: All entries for the Easter Egg Hunt and colouring competitions need to be returned to the entry box at Onehunga Business Association’s office at 212a Onehunga Mall by 5pm Tuesday, April 10.
Everything you need to know about Easter Trading Easter holiday trading restrictions
Rubbish collections: a reminder about pick up days!
Easter is coming, and across the country locals and visitors will wander about forlornly, looking for places to eat and shop over the Easter break.
morning!
With its combination of Public Holiday days and Restricted Trading days, Easter is often a confusing time for owners of businesses that would normally operate over weekends and public holidays.
Please be mindful of your customers and other pedestrians in Onehunga on rubbish days: put your bins out ready for Tuesday collection on Monday nights after close of business and take them off the footpath and back onto your business property first thing Tuesday Next Blue Bin collection Tuesdays: April 17 and May 1 Next week, after Easter, rubbish is collected a day later on Wednesday 11 April
For information on the types of businesses that can open on Restricted Trading Days see: http://www.dol.govt.nz/workplace/knowledgebase/item/1281
Cheers
Amanda & Debbie OBA Committee Peter Gibson, President (Parkinson & Bouskill) - 636 3300 Debbie Leaver (The Library Café & Function Venue) - 636 7292 Denise Jukes (Jukes Espresso) - 636 6614 Chantelle East (Urban Streetwear Clothing) - 636 0226 Teresa Jacques (Westpac) - 634 8555 Ross Mudafar (Onehunga Family Pharmacy) - 622 2865 Bridget Graham (Deputy Chairperson, Maungakiekie-Tamaki Local Board) - 301 0101 This e-news is sent to you by Onehunga Business Association, because you are either a member, or you have an interest in the organisation or the area. If you do not wish to receive these communications, please let us know by phoning 636 8535. Please note: If your business lies within the Onehunga business precinct you are automatically a member of Onehunga Business Association - paying a part of your rates to fund the OBA.
For employers and retail businesses, here's a summary of Easter trading restrictions: Good Friday, April 6: Public Holiday + Restricted Trading Day Saturday, April 7: business as usual Easter Sunday, April 8: Restricted Trading Day (NOT a public holiday) Easter Monday , April 9: Public Holiday Onehunga Business Association Amanda Kinzett, Manager 212A Onehunga Mall (upstairs) P: 09 636 8535 F: 09 636 8542 E: business@onehunga.net.nz W: www.onehunga.net.nz Onehunga Onehunga1
Public Holiday Surcharges: Businesses such as cafés that put on a surcharge on public holidays can only do so on Good Friday and Easter Monday!
See page two for information on Employee holiday days and pay over Easter.
Security Service over Easter Onehunga Town Centre’s ICON Security Guard service will not be available over Easter on Easter Friday, Easter Sunday or Easter Monday. Outside business hours, on Sundays & Public Holidays please call Police Dial 111
Employee holiday days and pay over Easter
Thefts continue in Onehunga town centre Take care of your bags, phones and laptops!
1. Restricted Trading Days
Good Friday (6 April), Easter Sunday (8 April) are restricted trading days, which means that most shops selling goods must remain closed on these days.
The OBA continues to get reports of thefts of mobile phones and other property belonging to employees of businesses in the Onehunga town centre.
Good Friday and Easter Sunday are also restricted trading days, which means that most shops selling goods must remain closed on these days. As Good Friday is a public holiday, when a business has a forced closure, any employees affected by the closure would receive a paid day off as an un-worked public holiday (provided the day is an otherwise working day for the employee).
Many of these could be avoided if people took sensible precautions, such as NOT leaving mobile phones and laptops on store counters, or keeping handbags under counters.
The day would be an otherwise working day for the employee if but for the public holiday the business would have been opened and the employee would have worked. As Easter Sunday is not a public holiday, employees affected by closures on Easter Sunday cannot rely on payment under the Holidays Act 2003, and must therefore rely on their employment agreement. See information on Employee Entitlements for Easter Sunday here: http://www.dol.govt.nz/workplace/ knowledgebase/item/1245
We recommend: Locking handbags away in a drawer, preferably in a staff-only area. Get a mobile phone purse or holder so that you can keep your phone on you. Lock doors to rear entrances. Lock doors to any rooms at the back of the office including storage and lunch rooms Install door bells that sound whenever anyone enters your business
Take steps to prevent shoplifting in your store! Tips from the experts
2. Holiday Entitlements for Easter 2011
Public holidays during Easter are Good Friday (6 April) and Easter Monday (9 April) only. See full details at http://www.dol.govt.nz/workplace/knowledgebase/item/1578.
Last year, more than $600 millions’ worth of product was pinched, pilfered, nicked or stolen from retail shelves in New Zealand. That equates to about 0.5% to 1.5% of stock per store. New Zealand Retail Association’s March magazine included these tips for businesses:
Employees who normally work on these days will receive a paid day off, and if required to work, will receive time and a half for the hours worked on those days, and an alternative holiday if the day is an otherwise working day for the employee. See information on Otherwise Working Days http:// www.dol.govt.nz/workplace/knowledgebase/item/1288.
Make sure you understand what crime is costing you:
Easter Sunday is NOT a public holiday. This means that there is no entitlement to a paid day off or time and a half for hours worked on this day under the Holidays Act 2003. An employer and employee may agree in their employment agreement to more favourable terms. If you have any queries please call the New Zealand Retailers Association helpline on freephone 0800 472 472 or the Department of Labour on 0800 20 90 20.
Identify the top five items that are most regularly stolen. Do this often and have a plan to deal with the problem. For example, bring this stock close to the counter. (The New Zealand Police’s Business Crime Prevention publication (details on page 4) has excellent advice on how to prevent crime in your store through better design and product layout .)
It’s low cost and low tech, but you can’t beat staff training and vigilance. Identify blind spots in your store and have a plan to deal with them.
Gut feelings are often right—act on them!
Phone in descriptions of thieves for Text Alerts Onehunga Security Text Alert Service now operating
Onehunga Festival 2012 cancelled Boggy ground forces cancellation
The Onehunga Festival committee were devastated when, after months of planning and preparation, they had to make the difficult last-minute call to cancel this year’s festival. Despite good weather on the day, the festival had to be cancelled due to the bogginess of the Onehunga Bay Reserve’s grounds. Days of heavy rain in the week before the festival had saturated the poorly drained area. Despite the best efforts of Jim Jackson’s crew in creating last-minute emergency drainage, the grounds were still too wet to allow vehicle and heavy equipment access on Saturday morning. Many people have asked why there was not a “rain date” or alternate venue for the event. Unfortunately, a rain date will never be possible as this would require booking all the activity providers and entertainment for two separate days, and this would require almost twice the budget. The Festival Committee did try for an alternative location, however there was not enough time for Council to approve required permits. The location for next year’s event will be subject to the Onehunga Foreshore project going ahead. Our thanks to our hard-working Festival Committee and everyone else involved in pulling together what was to have been a fantastic day; and our huge regrets that we were not able to get our wonderful community together for this annual celebration of Onehunga.
To help stamp out thefts in Onehunga town centre, the Onehunga Business Association has just started the new Onehunga Security Text Alert Service, which is FREE to Onehunga Business Association members. Using this service, we can alert everyone instantly to thieves operating in the area so businesses can be on the look-out for these security threats.
For this service to work and be of value to members, we depend on businesses to contact us with good descriptions of thieves immediately following an incident! An Onehunga Security Text Alert will only be sent out to warn other businesses when we have a good description of the thief/security threat. PHONE Onehunga Business Association on 636-8535 with details including: Sex Height / Build / Hair colour and length Ethnicity Age Distinguishing features eg: tattoos What they're wearing Other details eg: bags, hats, sunglasses If they’re with another person, please describe them too For school kids, we’ll need more than just a description of a uniform!
PHONE 636-8535 IMMEDIATELY if you have a good description of a thief or a threatening person and we’ll text other businesses to warn them. Your information will also help the Onehunga Security Guard and Police apprehend thieves and others who represent a security threat in the area.
SIGN UP TO GET ONEHUNGA SECURITY TEXT ALERTS! Onehunga town centre businesses are invited to subscribe to Onehunga Business Association’s Security Text Alert service.
It's FREE to Onehunga Business Association members. And you can register up to 2 mobile phones per business. Email admin@onehunga.net.nz or phone 636 8535.
Employee holiday days and pay over Easter
Thefts continue in Onehunga town centre Take care of your bags, phones and laptops!
1. Restricted Trading Days
Good Friday (6 April), Easter Sunday (8 April) are restricted trading days, which means that most shops selling goods must remain closed on these days.
The OBA continues to get reports of thefts of mobile phones and other property belonging to employees of businesses in the Onehunga town centre.
Good Friday and Easter Sunday are also restricted trading days, which means that most shops selling goods must remain closed on these days. As Good Friday is a public holiday, when a business has a forced closure, any employees affected by the closure would receive a paid day off as an un-worked public holiday (provided the day is an otherwise working day for the employee).
Many of these could be avoided if people took sensible precautions, such as NOT leaving mobile phones and laptops on store counters, or keeping handbags under counters.
The day would be an otherwise working day for the employee if but for the public holiday the business would have been opened and the employee would have worked. As Easter Sunday is not a public holiday, employees affected by closures on Easter Sunday cannot rely on payment under the Holidays Act 2003, and must therefore rely on their employment agreement. See information on Employee Entitlements for Easter Sunday here: http://www.dol.govt.nz/workplace/ knowledgebase/item/1245
We recommend: Locking handbags away in a drawer, preferably in a staff-only area. Get a mobile phone purse or holder so that you can keep your phone on you. Lock doors to rear entrances. Lock doors to any rooms at the back of the office including storage and lunch rooms Install door bells that sound whenever anyone enters your business
Take steps to prevent shoplifting in your store! Tips from the experts
2. Holiday Entitlements for Easter 2011
Public holidays during Easter are Good Friday (6 April) and Easter Monday (9 April) only. See full details at http://www.dol.govt.nz/workplace/knowledgebase/item/1578.
Last year, more than $600 millions’ worth of product was pinched, pilfered, nicked or stolen from retail shelves in New Zealand. That equates to about 0.5% to 1.5% of stock per store. New Zealand Retail Association’s March magazine included these tips for businesses:
Employees who normally work on these days will receive a paid day off, and if required to work, will receive time and a half for the hours worked on those days, and an alternative holiday if the day is an otherwise working day for the employee. See information on Otherwise Working Days http:// www.dol.govt.nz/workplace/knowledgebase/item/1288.
Make sure you understand what crime is costing you:
Easter Sunday is NOT a public holiday. This means that there is no entitlement to a paid day off or time and a half for hours worked on this day under the Holidays Act 2003. An employer and employee may agree in their employment agreement to more favourable terms. If you have any queries please call the New Zealand Retailers Association helpline on freephone 0800 472 472 or the Department of Labour on 0800 20 90 20.
Identify the top five items that are most regularly stolen. Do this often and have a plan to deal with the problem. For example, bring this stock close to the counter. (The New Zealand Police’s Business Crime Prevention publication (details on page 4) has excellent advice on how to prevent crime in your store through better design and product layout .)
It’s low cost and low tech, but you can’t beat staff training and vigilance. Identify blind spots in your store and have a plan to deal with them.
Gut feelings are often right—act on them!
Phone in descriptions of thieves for Text Alerts Onehunga Security Text Alert Service now operating
Onehunga Festival 2012 cancelled Boggy ground forces cancellation
The Onehunga Festival committee were devastated when, after months of planning and preparation, they had to make the difficult last-minute call to cancel this year’s festival. Despite good weather on the day, the festival had to be cancelled due to the bogginess of the Onehunga Bay Reserve’s grounds. Days of heavy rain in the week before the festival had saturated the poorly drained area. Despite the best efforts of Jim Jackson’s crew in creating last-minute emergency drainage, the grounds were still too wet to allow vehicle and heavy equipment access on Saturday morning. Many people have asked why there was not a “rain date” or alternate venue for the event. Unfortunately, a rain date will never be possible as this would require booking all the activity providers and entertainment for two separate days, and this would require almost twice the budget. The Festival Committee did try for an alternative location, however there was not enough time for Council to approve required permits. The location for next year’s event will be subject to the Onehunga Foreshore project going ahead. Our thanks to our hard-working Festival Committee and everyone else involved in pulling together what was to have been a fantastic day; and our huge regrets that we were not able to get our wonderful community together for this annual celebration of Onehunga.
To help stamp out thefts in Onehunga town centre, the Onehunga Business Association has just started the new Onehunga Security Text Alert Service, which is FREE to Onehunga Business Association members. Using this service, we can alert everyone instantly to thieves operating in the area so businesses can be on the look-out for these security threats.
For this service to work and be of value to members, we depend on businesses to contact us with good descriptions of thieves immediately following an incident! An Onehunga Security Text Alert will only be sent out to warn other businesses when we have a good description of the thief/security threat. PHONE Onehunga Business Association on 636-8535 with details including: Sex Height / Build / Hair colour and length Ethnicity Age Distinguishing features eg: tattoos What they're wearing Other details eg: bags, hats, sunglasses If they’re with another person, please describe them too For school kids, we’ll need more than just a description of a uniform!
PHONE 636-8535 IMMEDIATELY if you have a good description of a thief or a threatening person and we’ll text other businesses to warn them. Your information will also help the Onehunga Security Guard and Police apprehend thieves and others who represent a security threat in the area.
SIGN UP TO GET ONEHUNGA SECURITY TEXT ALERTS! Onehunga town centre businesses are invited to subscribe to Onehunga Business Association’s Security Text Alert service.
It's FREE to Onehunga Business Association members. And you can register up to 2 mobile phones per business. Email admin@onehunga.net.nz or phone 636 8535.
In this issue
Onehunga Security Update e
Delivering a Trespass Notice Prevent difficult people from returning to your business
e
Crime Prevention for Businesses
e e e
Staff at every business are likely to have experienced the occasional difficult customer. Did you know that you can ask them to leave your premises straight away? You’re entitled to ask anyone to leave your premises - it’s your business, your place and your property. You get to decide you can come into your business and who should stay away from it. People you might want to show out the door include those who act suspiciously or are known or suspected of stealing items in the past, people who annoy or even frighten other customers, and others who may come into your shop to argue with staff and other customers. If you need help removing difficult customers from your business, please contact our Onehunga Security Guard, Satia on 021 426 603. You may want to ban some of these people from coming into your shop or onto your premises ever again. In this case, tell the person that they are never to return to your business. You may tell them verbally, or give them a written trespass notice. From NZ Police’s Crime Prevention Advice for Businesses on Trespass: There is no legal requirement to give a trespass notice in writing. A written document reinforces the situation for the person given the trespass notice, so that they cannot say they did not know of the notice and requirement to leave and not return. Verbal Trespass: If you deliver a trespass notice verbally, it is advisable to record the date and time along with the reason for giving a trespass notice to that person, and a name or description of the person asked to leave. Written trespass: If you undertake a written notice, duplicate the notice and serve one on the trespasser and keep one for yourself. To serve a notice you simply hand it to the person. If they refuse to accept it and drop it on the floor, it is still considered served. Keep that copy and note down that the person refused to accept the notice. You are required to give reasonable time for the trespasser to leave. If the person remains or is taking unreasonable time to comply, call 111 and ask for Police. If the person comes back after you have given them a trespass notice, they will have committed an offence. You should call 111 and ask for Police. For more details: How to serve a Trespass Notice: http://www.police.govt.nz/safety/home.trespassnotice.html Download a Trespass notice here: http://www.police.govt.nz/safety/trespass-notice-2008.rtf
The New Zealand Police’s valuable information booklet has been translated into:
Arabic Chinese Hindi Korean Punjabi
Find these versions along with an English copy here: http://is.gd/Crime_Prevention
e
enews 4 April, 2012
e e e
Onehunga Easter Egg Hunt Everything you need to know about Easter Trading Employee holiday days and pay over Easter Onehunga Festival 2012 cancelled Thefts continue in Onehunga town centre Take steps to prevent shoplifting in your store! Phone in descriptions of thieves for Text Alerts Onehunga Security: Delivering a Trespass Notice Rubbish collections: reminder about pick up dates!
www.onehunga.net.nz www.facebook.com/onehunga
Onehunga Easter Egg Hunt
Easter promotion runs through till 5pm Tuesday, April 10 Onehunga’s popular Easter Egg Hunt keeps on going until 5pm next Tuesday, April 10, featuring the ever-popular Easter Egg Hunt to bring shoppers into Onehunga and into your businesses.
For Security Help
Mon–Fri 10.30am - 6.30pm, Sat 10am -3pm
call Onehunga Town Centre’s ICON Security guard
021 426 603 Satia
Or contact the OBA office ph 636
8535.
Outside business hours, on Sundays & Public Holidays please call Police Dial 111
Easter bunnies will be hopping around Onehunga Mall and Dress-Smart on Wednesday 4th, Thursday 5th and Saturday 7th, giving away hundreds of Easter Eggs to shoppers. The bunnies will be joined on Easter Saturday from 11am - 1pm by popular balloon blower Charles Dolbel and our fantastic face painting crew, with more activities for kids at Onehunga Library, starting with storytelling at 10.30am. Retailers: If you’d like more entry forms for the Easter Egg Hunt, or colouring competition/flyers, please contact Onehunga Business Association quickly so you can get these before the long weekend. Competitions close: All entries for the Easter Egg Hunt and colouring competitions need to be returned to the entry box at Onehunga Business Association’s office at 212a Onehunga Mall by 5pm Tuesday, April 10.
Everything you need to know about Easter Trading Easter holiday trading restrictions
Rubbish collections: a reminder about pick up days!
Easter is coming, and across the country locals and visitors will wander about forlornly, looking for places to eat and shop over the Easter break.
morning!
With its combination of Public Holiday days and Restricted Trading days, Easter is often a confusing time for owners of businesses that would normally operate over weekends and public holidays.
Please be mindful of your customers and other pedestrians in Onehunga on rubbish days: put your bins out ready for Tuesday collection on Monday nights after close of business and take them off the footpath and back onto your business property first thing Tuesday Next Blue Bin collection Tuesdays: April 17 and May 1 Next week, after Easter, rubbish is collected a day later on Wednesday 11 April
For information on the types of businesses that can open on Restricted Trading Days see: http://www.dol.govt.nz/workplace/knowledgebase/item/1281
Cheers
Amanda & Debbie OBA Committee Peter Gibson, President (Parkinson & Bouskill) - 636 3300 Debbie Leaver (The Library Café & Function Venue) - 636 7292 Denise Jukes (Jukes Espresso) - 636 6614 Chantelle East (Urban Streetwear Clothing) - 636 0226 Teresa Jacques (Westpac) - 634 8555 Ross Mudafar (Onehunga Family Pharmacy) - 622 2865 Bridget Graham (Deputy Chairperson, Maungakiekie-Tamaki Local Board) - 301 0101 This e-news is sent to you by Onehunga Business Association, because you are either a member, or you have an interest in the organisation or the area. If you do not wish to receive these communications, please let us know by phoning 636 8535. Please note: If your business lies within the Onehunga business precinct you are automatically a member of Onehunga Business Association - paying a part of your rates to fund the OBA.
For employers and retail businesses, here's a summary of Easter trading restrictions: Good Friday, April 6: Public Holiday + Restricted Trading Day Saturday, April 7: business as usual Easter Sunday, April 8: Restricted Trading Day (NOT a public holiday) Easter Monday , April 9: Public Holiday Onehunga Business Association Amanda Kinzett, Manager 212A Onehunga Mall (upstairs) P: 09 636 8535 F: 09 636 8542 E: business@onehunga.net.nz W: www.onehunga.net.nz Onehunga Onehunga1
Public Holiday Surcharges: Businesses such as cafés that put on a surcharge on public holidays can only do so on Good Friday and Easter Monday!
See page two for information on Employee holiday days and pay over Easter.
Security Service over Easter Onehunga Town Centre’s ICON Security Guard service will not be available over Easter on Easter Friday, Easter Sunday or Easter Monday. Outside business hours, on Sundays & Public Holidays please call Police Dial 111