Careers World Magazine - North West - Spring 2013 by Open Doors Media Ltd

North West Spring 2013

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Welcome

Hello, we’re

careersworld... ... and this is Careers World magazine, here to help you find your perfect Career! We know it’s still early in 2013, and September seems miles away, but students everywhere are planning their futures. There are millions of different routes you can take: you could start earning qualifications and money with an Apprenticeship, get a taste of the working world with employer funded study, discover a vocational course at college, apply to be an academic at university and much more. So no matter what you want to do you’re in the right place. In this issue we will profile some of the biggest sectors in your region and explain how to take the first step to a career in the ones that interest you. We’ll also cover all of the main sectors out there, explore employment trends in your area and take a look at some remarkable true stories of young people who have had success after leaving school. But that’s not all! We also have a guide to all of the confusing qualifications out there, some advice on how to apply for different courses and jobs, and the latest on how we’re using social media (like facebook and twitter) to help people like you find careers.

The future is in your hands ... right here in this magazine. So what are you waiting for? Turn the page and let’s get started!

Careers World – Spring 2013 North West edition

Publisher | Karl Mason karl@opendoorsmedia.co.uk Editor | Stan Neal editor@opendoorsmedia.co.uk Business Development | Simon Bell simon@opendoorsmedia.co.uk Regional Consultant | Louisa Craggs louisa.craggs@opendoorsmedia.co.uk Production Manager | Sarah Peel production@opendoorsmedia.co.uk Design | James Sharman design@opendoorsmedia.co.uk Distribution | Subscriptions distribution@opendoorsmedia.co.uk Contact us on 01765 694120 | info@opendoorsmedia.co.uk ISSN: 2050-6589

All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly forbidden without the written permission of the publisher. All images and information is collated from extensive research and along with advertisements is published in good faith. Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.

Contents

The Intro Bits 07

How to Apply

Careers Insight 17

Know what course you want to do, but not sure how to apply for it? Get ahead with this quick and easy guide to applications.

Qualifications Table

How about a healthy career helping people stay ﬁt?

See how different qualiﬁcations add up, and how they compare.

Life Stories

Sport & Fitness

Customer Service & Admin Learn skills that can be applied to almost every area of business.

Engineering A varied sector with endless possibilities.

Past and present students tell us all about their experiences and how they succeeded.

Creative, Digital & Media Exciting, trendy careers for artistic types.

Retail This exciting industry is so much more than behind the counter.

Imagine a Career We give you a heads-up on the other sectors out there, which we’ll cover in future issues.

Useful Stuff 43

Spotlight: North West All about your region.

Apprenticeship Week Kick off your career with an Apprenticeship.

More Helpful Stuff Useful links, contact details and more – get in touch with people who can help.

Social Media Review Find out how you can connect with Careers World’s expert team online!

West Lancashire College

Apprenticeships in West Lancashire Apprenticeships are a great way to combine learning with working. We work with employers across West Lancashire who have job vacancies for you to apply for now! • You will be in employment and receive a regular wage • You’ll work as an employee, alongside experienced • staff members. • Off-the-job, you’ll learn with West Lancashire College through • a combination of learning methods that may include: college • attendance, online assessments and assessments in your • workplace • You will gain a recognised qualification.

Our Apprenticeships include: • Business Administration • Children’s Care Learning and Development • Construction • Customer Service • Electrical • Hairdressing • Health and Social Care • Hospitality & Catering • Supporting Teaching and Learning in Schools • Motor Vehicle Maintenance and Repair • Management • Performing Manufacturing Operations • Playwork • Plastering • Plumbing • Sports • Team Leading • Warehousing and Storage Whether you are leaving school this summer or are available to apply for one of our Apprenticeship vacancies now, contact 01695 52490 businesssolutions@westlancs.ac.uk and one of our experienced recruitment team will be able to help you with your next step. www.westlancs.ac.uk

How to Apply

Common Application Process and UCAS Progress Some 14-19 area prospectuses use an online resource called the Common Application Process (CAP) but others have been replaced by www.ucasprogress.com. Whichever it is for you they both allow you to search and apply for courses in the local area. Head to the ‘your region’ section (page 43) of this magazine to see which it is for your area.

What is the Common Application Process? Basically the CAP allows you to easily manage all of the applications you want to make for different courses. There might be lots of courses that interest you and the CAP lets you upload your application details so that you can quickly apply. This means that you should not have to ﬁll out lots of different application forms but can just upload your details once and then browse courses and click to apply. The system also keeps track of the status of all of your applications so you can check their progress and see if you have any offers of places. It also links to local Information Advice and Guidance services so that you can get some helpful advice if the providers you have applied to are unable to make you an offer.

What is UCAS Progress? UCAS Progress is different from the UCAS university application process. It’s designed for 13-19 year olds looking for all different types of courses, from all different types of providers, in their local areas. Like the CAP you will be registered by your local authority or school to use the site. This means you can search for courses and save your favourites. The UCAS Progress site helps you find the courses closest to you – you can even bring up courses on an interactive map! You may get lots of results in your searches but you can filter these down by location or provider type. What kind of courses can I apply for? Both the CAP and UCAS Progress have courses offered by local colleges and training providers. Some of the qualifications available include:

• AS and A Levels • Basic/Key Skills • Diplomas • GCSE’s • Higher Education Courses • Vocational Qualifications How do I get involved? Your school should be able to give you a login to use on your CAP or UCAS Progress, which will allow you to complete a personal profile and application form, browse the available courses and apply for them online. For the details of who can help you find a course in your area turn to page 52 of the magazine or head to www.careersworld.co.uk.

Apprenticeships You might have decided that an apprenticeship is the way to go! The National Apprenticeship Service operates a vacancy matching service that allows you to search apprenticeship opportunities and make applications for them online. To apply for an apprenticeship follow these simple steps:

• Head to www.apprenticeships.org. uk and click ‘search for vacancies’. • Register on the site and activate your account. You only have to do this once and you will get a homepage that allows you to track your applications. • Search for apprenticeships by keywords, job roles, locations or learning providers. (Make sure to check the site regularly as new vacancies are uploaded all the time.)

• When you ﬁnd the apprenticeship you want you can click to apply through the site. You’ll be asked to ﬁll in your personal info, outline your experience and possibly answer some questions. You can even save your application as a draft and return later if you have to. • Keep applying! You can apply for up to 10 vacancies and if successful will be invited for an interview or assessment.

09 UCAS Application Process The Universities and Colleges Application System (UCAS) is the system for higher education course applications. You’ve probably seen it on the news as hundreds of thousands of people apply to university each year. The system is not just for undergraduate degrees; foundation degrees, postgraduate degrees and most higher education courses are on this site. The basic steps to applying for university are:

Choosing your course There are literally thousands available, make sure to do your research on which course is right for you, there are lots of resources on the site to help. Also consider where you want to do the course, some institutions specialise in certain courses.

Applying The application system is all online and you select on the site which institutions you would like to apply to, these are your ‘choices’. You need to provide a personal statement saying why you’re right for the course as part of this, so make sure to take your time.

Results If you get the results the university asked for, they will probably offer you a place and you will be able to start planning for your new course. If you fail to get the necessary grades you can still ﬁnd a course at a different university through the ‘clearing’ system.

Offers If a university wants to offer you a place they will let you know on the UCAS system what results they expect you to get. You will have to reply to accept or refuse these offers.

Your teachers will be able to offer you further help using the system, which you can ﬁnd at www.ucas.ac.uk.

General Tips on Applications

Grammar and Spelling

Take your time when applyin g. None of the application systems cov ered on this page force you to log on, ﬁ nd a course and apply all in one go. Thi s means you have plenty of time to check your application thoroughly, app lications with spelling mistakes or gra mmatical errors suggest that you hav e rushed the process. It’s often a good ide a to get your parents, teachers or frie nds to help you by double checking!

Work Experience

You may decide to get som e work experience to help you get the course, apprenticeship or job that you want. This can often be a good wa y to get ahead. If you have a compan y in mind for work experience you could telephone to ﬁnd out who to approach or send a polite, and well wri tten, letter or email with a CV atta ched. Alternatively you or your par ents may know people who would be willing to let you shadow them at work and give you the experience to boost your applications.

Be Yourself!

This is a top tip for any app lication. In many cases the people you are applying to have to look thro ugh hundreds of application form s. Try to show what would make YO U the right person for the course. Do you have a real passion for the subject or is it your dream to go into a career in that sector? What makes you stand out as a good applicant and the best can didate for the course or job? Make sur e you’re picking the course or job tha t suits your personality and skills best! If you are having trouble with your application your school car eers advisor should be able to help.

GCSEs Foundation Learning Tier

Higher or Advanced Diplomas GCSEs / A Levels Foundation Learning Tier Apprenticeships

Further education

Options @ 18

Foundation or Higher Diplomas

Options @ 16

Options @ 14

Qualiﬁcations Table

Higher education Apprenticeships post-18 Employment Employment with training

Employment with training

Entry Level

Level 1

Level 2

Level 3

Level 4-8

Entry Level Certiﬁcates

5 GCSEs (grades D-G)

5 GCSEs (grades A*-C)

A Levels

Foundation Degree

Skills for Life

BTEC Introductory Diplomas and Certiﬁcates

Intermediate Apprenticeship

Advanced Apprenticeship

Higher Apprenticeship

Functional Skills

OCR Nationals

BTEC First Diplomas and Certiﬁcates

BTEC Diplomas, Certiﬁcates and Awards

Diploma of Higher Education

Awards, Certiﬁcates, and Diplomas

NVQs

HND, HNC

Foundation Learning

Foundation Diploma

Higher Diploma

Advanced Diploma

Diploma of Higher Education

OCR Nationals

Specialist awards

GCE in applied subjects

7th in the country for success

9 out of 10 students go on to work or further training

Work with over 1,000 employers

Career focused courses

Over 100 different courses as well as Apprenticeships

Great pastoral care

Be Inspired

DISCOVER YOUR FUTURE Contact us today on

0800 306 306

www.lmc.ac.uk

Life Stories

The Castle Dairy The Castle Dairy, believed to be Kendal’s oldest building, celebrates its first anniversary this year, as a fine dining restaurant staffed by Kendal College apprentices. The 14th Century grade 1 listed building sat empty for over six years, until a project involving the local council, the Savoy Educational Trust and English Heritage saw the building restored and refurbished, complete with new kitchen and gallery area. In addition to the three full-time apprentices, the restaurant has also provided a 14 work placements for the college’s full-time hospitality and catering students, where they work in the Castle Dairy for a full week as a primer for progression to the level 3 course. The restaurant has also provided for progression to higher education with Jordan, a former apprentice, currently studying an HND in Hospitality Management with Kendal College As well as providing a fine-dining experience throughout the week, the restaurant and Robert Stacey have also been involved in high profile dining events during the year, a year which has seen the Castle Dairy rocket to number one restaurant out 66 in Kendal as judged by Tripadvisor reviewers. www.kendal.ac.uk

Fuat Oz, Advanced Apprenticeship in Electrical Engineering, QVC Knowsley Community College student, Fuat Oz, is an Advanced Electrical Engineering Apprentice with multimedia shopping retailer, QVC. Fuat’s journey to a successful Level 3 Apprentice is one to inspire! Despite English not being his first language, Fuat enrolled on a Level 2 Engineering course at the College determined to pursue his dreams of becoming an Electrical Engineer. Fuat was extremely motivated and alongside his course worked to hard improve his English skills in order to help him gain employment in the future. After successfully completing the Level 2 qualification, Fuat had enjoyed his time at College so much that he wanted to continue learning alongside any employment he found. An apprenticeship was an ideal solution for Fuat and he was delighted when he was selected for the Advanced Apprenticeship at QVC. Fuat now continues to thrive and develop his skills with QVC and the College, and is well on his way to a successful career within the Engineering Industry. Fuat was recently awarded ‘Best Apprentice’ at the College’s annual Shine Awards to recognise his hard work and determination to succeed. Fuat says: “I do general maintenance and repair work in my job and coming to College is helping my career to progress, giving me great job satisfaction. I was delighted to win the Best Apprentice at the College’s Shine Awards and it has motivated me to keep learning. I would recommend an apprenticeship to anyone who wishes to gain qualifications whilst still having the security and experience that employment brings” www.knowsleycollege.ac.uk

13 Paul comes to the rescue at Real Madrid Paul Burgess, Head Groundsman for Spanish Football giants Real Madrid, demonstrates that the sky’s the limit for those with determination and talent. Paul joined Blackpool Football Club as an Apprentice Groundsman after leaving school at the age of 16 and immediately started his three year course at Myerscough College in 1994, during which time he successfully applied for the Assistant Groundsman post at Arsenal.

Aircraft Fitter A day in the life of Jon Berrisford (BAE Systems).... As an Aircraft Fitter on the Typhoon final assembly I have an active role in putting together one of Europe’s most impressive fighter jets. The parts for the Typhoon are made all over Europe, but the RAF jets end up in Warton, to be put together. The day begins with a start up meeting, which gives the team an opportunity to suggest ideas for making our working life easier and more efficient. The ideas can be to do with anything from reducing production times to improving health and safety. I grab a cup of coffee and head over to the production line, where a shipment has just arrived in from Italy. We get components from all over the world, and my role comes at the start of the final assembly production. Today we’re bolting the left wing to the main body of the aircraft. It could take us a while to finish this - as you can imagine, piecing together specialist parts takes patience and skill to get right. Following lunch, I’ve been called over to assist another team on the aircraft they’re producing. This happens quite a lot in my role, and I enjoy it as it gives me a chance to have a nosy at what’s going on at the other end of the production line! It’s also a change to the usual work I do, which gives me a chance to make use of the different skills I learnt during my training as well as developing new ones. Since joining BAE Systems he has completed a BTEC National Diploma, NVQ Level 3 in Aeronautical Engineering and a HNC in Manufacturing Engineering. He is about to take the HND in Manufacturing Engineering. www.makeit.org.uk/aerospace 01772 648800

When he began work at the club, then based at Highbury, he continued his studies on a pioneering distance-learning programme provided by tutors at Myerscough. He acknowledges that the practical experience he gained, alongside his qualiﬁcations and references from his tutors, helped launch his meteoric career. He said: “I’m very lucky to have had the opportunity to study at such a fantastic college. It’s no coincidence that so many top venues around the world feature groundsmen who have trained at Myerscough College. The facilities, the quality of the teaching and the support they give is second to none.” Considered by many in the profession to be the best at what he does, Paul swiftly progressed to Head Groundsman at Arsenal in 2000 and oversaw the design and construction of the club’s new grounds at the Emirates Stadium. He acted as an advisor to UEFA for the 2004 and 2008 European Championships, the UEFA Cup and the Champions League Finals at various stadiums around the world before he was headhunted by Real Madrid in 2009 and asked to rescue their pitch at the Santiago Bernabéu. For more information contact: Myerscough College, Bilsborrow, Preston, PR3 0RY. Tel: 01995 642222 www.myerscough.ac.uk

Life Stories

Ben Goss, 19 Ben left school after taking A Levels but didn’t like the thought of university, incurring a loan or studying for another three years. He enjoyed his GCSE and A Level PE courses and was a big gym fan, so considered taking a gym instructors’ course. His local gym was actively seeking personal trainers qualiﬁed to Level 3 REPs standard and invited him to apply. Some personal trainer courses would take Ben to the industry minimum Level 2 but The Training Room course would take him to the required Level 3 grade. Having successfully studied independently at home for his A Levels, Ben opted for its eLearning course. With his practical grounding from his gym work and physiology and anatomy knowledge from his GCSE and A Level courses, Ben took to the eLearning course with ease. “The modules were really well constructed and I received immediate, constructive feedback from the tutors online before I completed the practical assessments towards the end of the course.”

Award winning Ian is building the life he wants as a butchery apprentice

After qualifying with The Training Room, Ben walked straight into his new job where he works as a personal trainer, oversees gym activities and takes a variety of ﬁtness classes. Ben is now looking to complete more courses to extend his employability skills.

Preston College is an enterprise college. This means different things to different people, but for Preston College it means something quite simple. They make things happen: lessons, courses, qualiﬁcations, jobs, careers, futures.

“I don’t regret not going to university and the ﬁtness industry has plenty of opportunities for me to progress and develop,” says Ben. “The Training Room course gave me an excellent foundation and as I’m now earning, I can invest in further training without fear of running up debts.”

No-one knows this more than butchery apprentice Ian Titterington, who has plenty of reasons to celebrate after creating a prize-winning banger as part of his apprenticeship with Preston College.

Find out more at: www.thetrainingroom.com 0800 028 4162

Ian, who works in Vincent’s Larder, one of Preston College’s own enterprises, created his sausages for the ‘Stand up for British Bangers’ competition as part of National Sausage Week and was awarded a gold medal. His award winning sausages are now on sale in the College’s Butchery as well as being used in the on-site restaurants. On his success, Ian said: “I’m proud to have won a gold award and hopefully it will be the ﬁrst of many. I’m really enjoying my apprenticeship and learning massive amounts both technically in terms of meat and ﬁsh cutting and preparation but also in terms of business and customer service. Working in the College’s on-site butcher’s gives me the both the practical experience and the theoretical knowledge to ensure that I am best prepared for my career. All the tutors have been great and have really pushed me to achieve to the best of my abilities and the Apprenticeship has given me a real chance of following a career I love.” For more information about studying at Preston College call 01772 22 55 22 or email info@preston.ac.uk. Or visit our website www.preston.ac.uk

APPRENTICESHIPS AT KNOWSLEY COMMUNITY COLLEGE Our exciting Apprenticeship Programme is continuously expanding to meet the needs of growing businesses. Apprenticeships are available in the following sectors and at a range of levels:

VOCATIONAL AREA

Case Study

• Accountancy • Business and Administration (All routes available) • Call Centre • Carpentry and Joinery • Childcare • Construction • Computing and IT • Customer Service • Engineering • Fabrication and Welding • Hairdressing, Barbering and Beauty Therapy • Health and Social Care • Hospitality (All routes available) • Maintenance Operations • Motor Vehicle • Painting and Decorating • Property Services • Retail and Warehousing KNOWSLEY • Supporting Teaching and Learning COMMUNITY COLLEGE • Team Leading and Management • Youth Work See our website www.knowsleycollege.ac.uk for full apprenticeship listings JENNIFER YOUNG - Painting and Decorating Apprentice Jennifer Young is a Painting and Decorating apprentice employed by Seddon Property Services. She attends Knowsley Community College one day a week as part of her apprenticeship training. Jennifer is excelling on her apprenticeship and recently won the prestigious Painting and Decorating Association Premier Apprentice/Trainee Awards 2012. Her aspirations for the future are to run her own Painting & Decorating company. Jennifer enjoys her time in College and gets on well with her teachers. She said “I am never afraid to ask about learning new skills in the workplace or at College.”

Apprenticeships can be fully delivered in the workplace although some specialised areas require day release to College.

For more information on Apprenticeships please contact the Employer Engagement and Business Development Team on 0151 477 5757.

Sector

Real World Sporty Lydia aims towards her goal With a career in sport as her goal, 17 year-old Lydia Hooley is using her time at Reaseheath College in Cheshire to prepare for university – and to have fun! As a Level 3 sports studies student, she’s enjoying trying out loads of different sports as well as being challenged in the classroom. A talented footballer, Lydia plays semi professionally for Crewe Alexandra Football Club’s Under 18s ladies’ football team. She also plays for Reaseheath’s own ladies’ football team which competes in the British Colleges Sports league.

While at Reaseheath, Lydia has gained her Football Association Level 1 coaching qualiﬁcation, allowing her to coach pre-teens. She will add to this useful qualiﬁcation by doing work experience in the PE department of a local school and hopes to spend next summer coaching sport with Camp America. After university she plans to become a PE teacher or a physiotherapist. Looking forward to the completion of Reaseheath’s new sports centre, Lydia says: “Sports studies are such fun. Sometimes the lads give the girls a

challenge – we just have to prove them wrong!” For details on Reaseheath College courses phone 01270 613242, email enquiries@reaseheath.ac.uk or see www.reaseheath.ac.uk/sportsstudies

Sector

Exercise & Fitness This is about helping people stay fit and healthy, and includes roles like personal trainer, fitness instructor, yoga instructor and swimming teacher. You could work for a gym or leisure centre, or be selfemployed and choose your own hours. All types of people need fitness instructors, from children to the elderly or high level athletes.

Coaching Coaches are needed to teach skills and techniques at all levels, from beginner to professional. They help teams and individuals train to reach their full potential. Coaches need to get a special qualiﬁcation recognised by their sport’s national governing body. These roles vary greatly depending on the sport and skill level, volunteering is a good way to get started in this career.

Playwork Playworkers organise and lead play activities for children (aged between 4 and 15) in after-school clubs, play schemes and youth clubs. This is one of the job roles in which you can use take a Foundation Degree to get ahead.

Activity Leadership Outdoor activity instructors help people enjoy themselves in the great outdoors. They lead a wide range of expeditions and trips, such as walking, hiking, canoeing and rock climbing. You need good people and leadership skills, and to be a natural with young people to be a successful activity leader.

Spectator Control Event stewards and marshals make sure crowds are safe and under control at matches and other large events. You can do an NVQ in spectator safety, some of the key areas include: teamwork, conﬂict management and dealing with emergencies.

Operations It takes all sorts of people to run a leisure centre or gym, from leisure centre assistants and managers to cleaning and maintenance staff. Sports management can include anything from making sure the facilities are maintained properly to making sure everything ﬁnancial is in order too.

19 Get Qualified Apprenticeships

A Levels

The Apprenticeship in active leisure and learning covers a wide range of career paths, whether you’d like to coach, be a ﬁtness instructor, lead outdoor activities or run a leisure centre. You’ll learn on the job while attending a college or training provider on day release, and earn the right qualiﬁcations that will help you progress. So even though this is the only level 2 Apprenticeship framework in the sector it can take you a number of directions: • Active Leisure and Learning

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualiﬁed whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these result in level 3 qualiﬁcations such as NVQs, BTECs or Diplomas: • Active Leisure and Learning • Facilities Management • Sporting Excellence

A Levels can either lead to university or a Foundation Degree, which are explained below, but which ones are right for you depend on what role you want to do. As there are so many varied careers in the industry, from coaching to operations, no single subject is right for everyone, but here are some which could set you in the right direction: • Biology (Human) • Leisure Studies • Sport and Physical Education

Foundation Degrees

A Foundation Degree is a higher education qualification which combines academic study with practical handson experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. They can be done in playwork and youth studies.

College Courses

A college course can also be a great route into this sector. To see which colleges have relevant courses in your region check out www.careersworld.co.uk.

What will I earn? For all of these areas, salaries start around £12,000 and can rise to £25,000 with experience and qualiﬁcat ions. Senior staff could earn more than £30,000.

North West Focus Most of the sport and ﬁtness employees are aged between 16-24- so you’ll ﬁt right in! The sector is about to get bigger too after the success of the 2012 London Olympic Games!

Sector

Real World Natasha Walker 18 year old Natasha Walker has been working as an Apprentice with Newton le Willows based Fraser Reeves Estate Agency for over 18 months now and still enjoys the variety that each working day brings. Having already completed an Apprenticeship in Business Administration, Natasha is now working towards her level two qualiﬁcation in Customer Service with the support of St Helens Chamber. “I think it’s quite unusual for people to go straight into work from school but there wasn’t really anything that I wanted to do at college. It can be hard to get a job at the moment so if you want to get out

there and start working then I think an Apprenticeship is the best way to do it.” Natasha enjoys being busy and says she never gets bored. “I do all kinds of administration work from answering the phone to customers to sending invoices, as well as going out to properties with the sales manager to measure up and take photographs for listings and provide valuations.” As well as earning a salary and gaining valuable experience in the workplace, Natasha has also achieved two new qualiﬁcations to add to her CV and is on her way to achieving a third.

To ﬁnd out more about the wide range of Apprenticeships available through St Helens Chamber visit www.sthelenschamber.com/ sthcapprenticeships, call 01744 742000 or like us on facebook www.facebook. com/sthelenschamberapprenticeships

Sector

Customer Service You’ve probably heard the phrase ‘the customer’s always right’. Any business that wants to be successful has to keep its customers happy, and that’s what customer service is all about. From helping a shopper ﬁnd the right size at Topshop to answering customer queries at a BT call centre, customer service jobs come in all shapes and sizes.

For this career, you need to be good with people and able to help them with any questions or problems they might have. You’ll also need to learn your organisation’s products and services inside and out. It can be a very rewarding career – you’ll get satisfaction every time you help a customer. Entry-level roles: Customer service representative, call centre operator,

plus lots of other jobs (such as retail) involve customer service. Earnings: Salaries start around £12,000 to £18,000 a year. Career progression: With experience, you could become a team leader or manager, which could lead to a higher salary. Customer service skills are transferable to other careers too.

Administration Businesses can’t function without administrators – in fact, 97% of organisations say that administration is crucial to their success. Administrators are responsible for running the daily operations of the ofﬁce. They answer the phone, input data, keep schedules, type up letters and anything else that needs to be done. They’re an important part of business, which is why there are over 5 million of them in the UK.

For this career, you’ll need to be organised and have good computer skills. Since administrators are needed in most organisations, you could work across many sectors. You could be a receptionist in a record company, or help run the ofﬁce of a national charity. Whatever you do, you’ll be learning skills that will help you progress in your career.

Entry-level roles: Administrative assistant, ofﬁce junior, personal assistant, ofﬁce secretary Earnings: Salaries start around £15,000 to £20,000 a year. Career progression: Admin is a great way to get in with a company and move up the ladder. Admin skills are transferable to many other careers as well.

Get a Job There are many admin and customer service roles that don’t require previous experience or qualiﬁcations. If you’re interested in admin, then look for ofﬁce junior, receptionist and administrative assistant vacancies. If you’re interested in customer service, working in any high street shop or a call centre will give you real experience.

Once you’ve got a job, you can start working towards work-based qualiﬁcations like NVQs. Your employer could even help turn your job into an Apprenticeship.

The beneﬁts: You’ll get on the career ladder and start earning money – you’ll also be in a good position to pick up work-based qualiﬁcations.

23 Get Qualified Apprenticeships

A Lev

els There are several Apprenticeships A Levels can either lead to universit y available: customer service, contact or a Foundation Degree, which are centres, and business & administ ration. explained below. Most emp loyers will In all of them, you’ll learn on the job value your personality most of all, but while attending a college or training certain subjects do give you skills that provider on day release, and earn the could be useful in this sector. Here are right qualifications that will help you some recommended A Level sub jects, progress. Here are the Apprentices hip which could set you in the right frameworks relevant to the sector, all direction: of these result in level 2 qualificatio ns • Business Studies • English • ICT such as NVQs, BTECs or Diploma s: • Business and Administration • Foundation Degrees Contact Centres • Customer Serv ice A Foundation Degree is a higher • Sales & Telesales education qualification which combines academic study with Advanced Apprenticeships prac tical hands-on experience. Advanced Apprenticeships are Designed jointly by universities, equivalent to A Levels, but like colleges and employers, they sho uld Apprenticeships are advantageous give you the right skills to be read y for for practical roles. Advanced employment. Apprenticeships help you become more qualified whilst gaining They are university-level qualificatio ns employment experience. You can build and are equivalent to the first two on all of the above Apprenticeships ; years of an Honours Degree. A typic al all of these frameworks result in leve l3 full-time Foundation Degree takes two qualifications such as NVQs, BTE Cs or years to complete, and are different Diplomas: from Honours Degrees as they usua lly • Business and Administration • involve learning in the workplace as Contact Centres • Customer Serv ice well as at university or colle ge. You can • Sales & Telesales do a Foundation Degree in Custom er Service Management. You can also do a Higher Apprenticeship, NVQ level 4 in: College Courses • Contact Centres A college course can also be a grea t route into this sector. To see whic h colleges have relevant courses in your region check out www.careersworld.co.uk.

North West Focus Customer service and admin is more than just a sector, it is a driver of business across all sectors here. Businesses across the region need friendly employees to provide their customers with the best service possible, to keep them coming! From serving the customers in Manchester’s retail outlets to welcoming the tourists to the Lake District, the North West has plenty of customer service opportunities.

ULTIMATEDESTINATION www.jaguarlandrovercareers.com

APPLICATION DEADLINE: EARLY 2013

APPRENTICESHIP OPPORTUNITIES – ADVANCED AND HIGHER Every product launched. Every market explored. Every challenge overcome and every boundary pushed. Throughout Jaguar Land Rover, people experience moments of inspiration and progress like these every day. Join one of our Apprenticeship Schemes and you’ll gain the skills and confidence to do the same. We run two Apprenticeship Schemes – Advanced and Higher. Most Advanced Apprenticeships are in Product Development or Manufacturing, while our Higher Apprenticeships are in Product Development, Production Supervision, Purchasing, Finance and Manufacturing. Whichever you join, you’ll earn recognised qualifications, not to mention a competitive salary and benefits. But even more importantly, you’ll gain invaluable hands-on experience, working alongside industry experts on two of the world’s greatest brands. Wherever your engineering career takes you, the journey starts here. Visit our website to discover more, and find out about the qualifications and entry level criteria you’ll need to join us.

Applications close early 2013, please check the website for full details. Visit www.jaguarlandrovercareers.com

Sector

Real World Declan Stamper Why did you choose an apprenticeship with GEN II? I have always been interested in electrical engineering and I knew a few people that already worked there. They told me how good it was and encouraged me to apply. I spoke to my careers adviser who gave me some more information on GEN II and helped me through the application process. Applying for a GEN II apprenticeship would give me the chance to learn a trade whilst earning money. What sort of training have you done so far? I came to GEN II straight from school and as soon as I arrived, I started learning basic hand skills. Since then I have completed two courses in instrumentation and electronics. Overall I will have to complete four courses. I still have my installations and basic wiring and then my maintenance course to do.

What have you enjoyed the most so far and what do you want to do in the future? So far, I have really enjoyed the instrumentation course because you use lots of different equipment and the instructors are really good. My goal for the future is to ďŹ nish my apprenticeship and use the skills I learnt to set up my own business. For more information on any of our courses or to apply for an apprenticeship yourself, please call our HR team on 01900 701300 or visit www.gen2training.co.uk.

Sector

Chemical The processing of raw materials into fuels, chemicals, plastics and pharmaceuticals. Chemical engineers are often researching new materials or helping to develop the plants that turn these materials into the ﬁnished product.

Mechanical Designing motors, machinery and other engines. Mechanical engineers can work on small component parts or even extremely large machinery or vehicles. This is one of the most diverse engineering roles.

Marine Designing ships, boats and other watercraft. This is a large sector in the UK because there is plenty of sea around us. Marine engineers may also work on offshore oil platforms and supply vessels.

Electrical

Defence

Designing and making electrical systems and components. This can range from small, individual, circuits and components to helping design and manage an entire electrical network, grid, or power station.

Aerospace

Designing and maintaining aircraft, navigation systems, rockets, satellites etc for the Ministry of Defence. Many engineers working for the government would ﬁt into one of the above categories, depending what their speciality is.

Metals

Designing and maintaining aircraft, missiles, weapon systems, satellites and space vehicles. (The UK’s industry is the second largest in the world, behind the USA.) Aeronautical engineers also work on individual components that make up these different vehicles and devices.

The fabrication and welding of metals. Metal engineering contributes around £15 billion to the UK economy, because as well as creating metals recycling and reuse of used metals is now a huge industry in its own right.

Salaries If you get an Apprenticeship , you can expect to start earning minimum of £2. 65 per hour - this will increase as you train. Curren tly, many skilled people in the engineering industry ear n over £400 per week - that’s over £20,000 per yea r.

27 Get Qualified Apprenticeships

An Apprenticeship in engineering oﬀers the best possible preparation to becoming a trained operator with in the industry. Because the enginee ring industry is so big and varied, the type of work you do will depend on your employer and the engineering pathway you choose – this could be mechanical, fabrication and weld ing, electrical or electronic. You might work on the production of products or service and repair production machinery in many industries. Here are the Apprenticeship frameworks relevant to the sector, all of these result in level 2 qualiﬁcations such as NVQ s, BTECs or Diplomas: • Engineering • Engineering Construction • Heating, Ventilat ing, Air Conditioning & Refrigeration • Industrial Applications • Marine Industry

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Historically Advanc ed Apprentices have progressed signiﬁcantly in the industry and man y have gone on to become supervis ors or managers, because of the han don practical nature of the sector this is a good route to take. Here are the Apprenticeship frameworks relevant to the sector, all of these result in leve l3 qualiﬁcations such as NVQs, BTE Cs or Diplomas: • Engineering • Engineering Construction • Heating, Ventilat ing, Air Conditioning & Refrigeration • Marine Industry You can also do a Higher Apprenticeship, NVQ level 4 in: • Engineering Technology

A Levels

A Levels can either lead to universit y or a Foundation Degree, which are explained below, but which ones are right for you depend on what role you want to do. Most employers and universities value practical and scientiﬁc subjects; these demons trate you are able to understand how thin gs work. Here are some recommend ed A Level subjects, which could set you in the right direction: • Biology • Chemistry • Design & Technology • Maths • Marine Science • Physics

Foundation Degrees

A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they sho uld give you the right skills to be read y for employment. They are university-level qualificatio ns and are equivalent to the first two years of an Honours Degree. A typic al full-time Foundation Degree takes two years to complete, and are differen t from Honours Degrees as they usua lly involve learning in the workplace as well as at university or college. The y are available in a range of subjects ; you can even do them in aircraft engineering.

College Courses

A college course can also be a grea t route into this sector. To see whic h colleges have relevant courses in your region check out www.careersworld.co.uk.

North West Focus Around 3% of the North West’s employment is in this sector. An estimated 32,000 jobs need to be ﬁlled by around 2014, mainly due to replacing staff that have left, due to retirement for example. This makes your potential prospects good.

THINKING ABOUT YOUR FUTURE? THINK ABOUT SOUTHPORT COLLEGE WE OFFER:

Whatever you want to do when you leave school Southport College can support you.

Vocational Courses: Courses which give you the skills to get a job and the qualifications to get to university ■ Apprenticeships: Earn while you learn! Get a qualification while working for a business ■ University Level Qualifications: Our brand new University Centre offers HNDs, HNCs and Foundation Degrees right on your doorstep ■

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Sector

Real World Creative and Media Extended Diploma The Creative and Media Extended Diploma at Southport College is the perfect course for students with an interest in film and video production. The College has a professional standard TV studio and editing suite so you can perfect your skills while on the course. Students also have the opportunity to study a Photography qualification alongside the course too! Hannah Troughton studied the Creative and Media with Southport College and said “I came to Southport College because it offered the kind of course I wanted to do. The best part of the course was getting to be creative and making my own films. I like the tutors and really enjoyed making new friends in a relaxed

environment. I have won awards for a ﬁlm I made for the script writing and audio production. I’ve also learnt new skills that will help me in the media industry. After college I am hoping to go to Bournemouth University to study TV and Film production as I would love to direct my own ﬁlms one day!” If you would like to learn more about courses at Southport College visit www.southport.ac.uk, email guidance@southport.ac.uk or call 01704 392704 Their next Open Evening is Tuesday 5 February 4.00pm-7.30pm

Sector

Film & TV We all know who the actors are, but what about the hundreds of names that scroll by during the end credits? They all perform technical roles that equal a great ﬁlm: production assistants, camera operators, set designers, lighting technicians, directors, special effects people, etc. This is one part of the sector where there are similar levels of male and female employees. Earnings: Salaries start quite low (£12,000 a year), but can build up with experience and hard work.

Graphic Design We live in a world of visual messages: websites, billboards, magazines, signs, packaging, etc. A graphic designer uses type (lettering) and images to get information across and make an impact. The wide use of graphic design means you could be working on any variety of projects. Earnings: Salaries start anywhere between £13,000 and £18,000 a year.

Animation Ineractive Media

Computer Games

Interactive media or ‘new media’ covers any digital product that responds to the user’s action by presenting pop-ups, text, video and sound. Facebook is a perfect example – others include iPhone apps, viral ads and dynamic websites. It’s all things digital, and it’s a fast-paced industry where technology pushes forward each day. Earnings: As creative and IT-type role, salaries are quite high for the industry – you could make between £16,000 and £20,000 a year.

Publishing It takes a team of creative types to produce computer games and the industry is one of the fastest growing in the UK – employing 28,000 people across a range of roles! Games development is a very popular career path: artists, animators, graphic artists, designers, computer programmers, audio programmers, testers and production managers are all needed to make a great game. Staff turnover in the industry is low too, meaning most employees spend most of their careers working in the games business. Earnings: Salaries start between £15,000 and £19,000 a year.

Without this industry, the media you’re reading wouldn’t exist. From journalists looking for the big story to book editors crafting an author’s manuscript into a bestseller, this is an industry for people who love the written word. Many publishing companies are small and specialised, focusing on a particular niche type of publishing. Earnings: Starting between £15,000 and £20,000 a year.

It’s more than just cartoons – films like Toy Story proved just how profitable animation can be. In addition to films, you’ll find animated content on TV, in films, adverts, websites and computer and video games. Earnings: Between £16,000 and £20,000.

Performing Arts It takes years of practice, talent, hard work (and luck) to be a performer, but there are plenty of supporting roles on offer. You could help light the productions, dress the actors in wardrobe or man the ticket booth – all without the risk of stage fright! Earnings: Salaries are between £12,000 and £16,000 a year.

Fashion This stylish industry needs fashion designers to dream up the next hot look, pattern cutters to turn the designs into real clothes, buyers to stock shops with the best trends, managers to make sure everything runs to budget, plus many more hard-working people. Earnings: Starting around £12,000£15,000.

31 Get Qualified Apprenticeships

The creative Apprenticeship is a way to get your foot in the door of this exci ting industry. You’ll get a job with an employer and do half of your lear ning on the job, and half in the classroo m with a college or training provider. The work experience will give you a real advantage over other candidates. Here are the Apprenticeship frameworks relevant to the sector, all of these result in level 2 qualiﬁcations such as NVQ s, BTECs or Diplomas: • Creative • Design • Fashion and Textiles • Freelance (Music Practitioner) • Games Testing

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these result in leve l3 qualifications such as NVQs, BTE Cs or Diplomas: • Creative • Creative and Digital Media • Design • Fashion and Textiles • Freelance (Music Practitioner) • Photo Imaging for Staff Photographers

A Levels

A Levels can either lead to universit y or a Foundation Degree, which are explained below. Here are some recommended A Level subjects, which could set you in the right direction: • Art and Design • Dance • Dra ma and Theatre Studies • Fine Art • Graphic Design • History of Art • Media Studies • Music/Music Technology • Performance Stud ies • Performing Arts • Photograph y• Three-Dimensional Design

Foundation Degrees

They are university-level qualificatio ns and are equivalent to the first two years of an Honours Degree. A typic al full-time Foundation Degree takes two years to complete, and are differen t from Honours Degrees as they usua lly involve learning in the workplace as well as at university or college. The y are available in a range of subjects , such as creative writing or animatio n.

College Courses

A college course can also be a grea t route into this sector. To see whic h colleges have relevant courses in your region check out www.careersworld.co.uk.

North West Focus A lot of people in our region are employed in this industry, and it is growing. We have the largest number of broadcasting employees outside of London. If you like the idea of not being tied down to one employer, freelancing is quite common in this industry too. The roles available vary from content production and photo imaging to publishing and computer game production.

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Sector

Real World Wirral Met College Optical Retailing Apprenticeship Success 16-year-old Jess Glasson (2nd from left), who works at Frederick Howard Opticians in Wirral, has almost completed her optical retailing intermediate apprenticeship with Wirral Metropolitan College and is about to progress onto the Advanced Apprenticeship at Level 3. She is keen to progress to university to study to become a qualiﬁed optometrist in the future. During her time at Fred Howard Opticians, she has gradually assumed

responsibility for assisting with the ﬁrm’s domiciliary visits. “It gives me the opportunity to get to know a lot of the patients and some care and residential home staff,” she said. “This is great because they speciﬁcally ask for me now. They know if they have a problem, they can ask me.” Jess believes that her domiciliary work has been a key factor in the positive start she has made to her career and feels that it gave her the chance to go the extra mile for the patients of the practice.

“Quite a lot of the patients have given me great feedback. I think some of them were surprised about my age and how much I know,” she said. www.wmc.ac.uk

Sector

Buying Buyers are the people who choose what is sold in the shop, and buy the products directly from designers and wholesalers. As well as knowing all about the latest fashions and trends you have to be a keen negotiator. It’s the buyers at Topshop, for example, who bring trends to the high street. Salary: starting between £16,000 and £20,000. With experience, you can earn over £45,000 a year.

Management From managing a shop to overseeing a region of national chains, store managers are needed to keep things running smoothly and proﬁtably. To be a successful store manager you have to be able to motivate staff and sales teams but you may also have to deal with human resources, marketing, customer service and ﬁnance. Salary: starting between £16,000 and £20,000, while managers of large stores can make £40,000 or more.

Store Operations One of the most exciting places to work, store operations is about delivering customer service. Sales assistants help customers in the shop and make the overall shopping experience better. To do this it is important to have top knowledge of the products you are selling, as well as being friendly and approachable. Salary: starting between £11,000 and £15,000 a year.

Visual Merchandising From window displays to mannequin dressing, this creative career is about making visual displays to catch the customer’s eye. Visual merchandising is vital to the stores overall proﬁtability. Salary: starting between £12,000 and £16,000 a year.

35 Get Qualified

Apprenticeships

The Retail Apprenticeship covers a wide range of job roles in retail, from visual merchandising to sales. You’ll get a job with an employer (for example, a national chain like Superdrug) and do half of your learning on the job, and half in the classroom with a college or training provider. Though this the only apprenticeship framework in the sector it can vary hugely based on the employer, the apprenticeship gives you a level 2 qualiﬁcation (such as an NVQ, BTEC or Diploma) in Retail: • Retail

Advanced Apprenticeships

Foundation Degrees

You can also do a Foundation Degree in retailing. A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college.

A Levels

A Levels can either lead on to university or onto a Foundation Degree. In this industry a lot of your success will be down to your personality rather than academic qualiﬁcations; but if you’re interested in retail management or a role as a buyer, here are some recommended A Level subjects, which could set you in the right direction: • Business Studies • Economics

Employer Funded Study

Many of the big national chains (like M&S, Tesco and Sainsbury) run special training schemes for school leavers – lots of them are linked in with a management option. Entry requirements vary with each scheme – check the websites of shops for more information.

North West Focus 11% of the North West’s workforce is employed in retail. There are a lot of opportunities in this sector; available roles range from customer service and sales to managing, these are the most common job roles here. Over two thirds of vacancies in the retail sector here are in customer service and sales.

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Armed Forces Britain’s armed forces – the Army, Royal Navy, RAF and MoD – all invest a lot in their personnel to give them an education that’s relevant in the civilian world as well as in the services. They all offer Apprenticeships so recruits can earn nationally recognised trade qualifications alongside their regular training. For example, a cook for the Royal Navy could also complete a chef Apprenticeship. Each organisation offers different schemes, so visit their websites for more details. Salary: Starting around £13,400 the first year, with excellent benefits and progression. Qualifications: The armed forces offer Apprenticeships in many areas, including Engineering, Fitting, Maintenance, Cookery, IT, Admin, Marine Engineering and more.

Business & Finance This sector is about money – saving it, borrowing it, managing it and most of all, making lots more of it. It’s the UK’s most global industry and covers a wide range of services and products that everyone uses like bank accounts, mortgages, pensions, credit cards and insurance. The perk of working with money is that salaries tend to be higher than average. Job roles: Accounts assistant, payroll assistant, admin assistant, bank cashier, trainee accountant. Salary: Starting between £13,000 and £20,000. Qualiﬁcations: Apprenticeships in Business & Admin and Financial Services; A-level Traineeships; Foundation Degrees.

Construction Its more than just bricks and mortar. The construction industry is worth billions and builds the world around us, from hospitals and houses to bridges and football stadiums. One of the most popular ways into this career is the Construction Apprenticeship Scheme, which takes two years for a Level 2 award, and one more year for the Level 3 qualification. To apply, you’ll need to have found an employer that will sponsor you. Job roles: Bricklayer, labourer, joiner, painter and decorator, plasterer. Salary: Apprentices can expect to earn around £8,700 the first year, £11,600 the next, and £15,350 the third year. Qualifications: Construction Apprenticeships; Foundation Degrees.

Energy & Renewables This essential sector deals with the utilities we rely on: water, electricity and gas. It also covers waste management and alternative sources of power like nuclear energy, wind power and solar energy. Careers in this sector cover the distribution and supply of gas; the generation and transmission of electricity; the collection and puriﬁcation of water; the treatment of sewage; and nuclear fuel processing. Apprenticeships are a recognised route into this industry and offer excellent career progression. Job roles: Gas network engineer, gas service technician, wastewater plant worker, process operator, decommissioning operative. Salary: Starting anywhere between £12,000 and £20,000 a year. Qualiﬁcations: Apprenticeships in Gas, Nuclear and Utilities; Foundation Degrees, including Power Distribution.

39 Food & Drink Entrepreneurial An entrepreneur is someone who starts their own business or enterprise, they’re the boss! Entrepreneurs are amongst the most successful people in the world but they have to work hard, be very determined and of course have a money making idea. Businesses created by entrepreneurs are vital to the UK’s economy. Job roles/Salary/Qualiﬁcations: All of these things depend on the individual. The beauty of creating your own business is that you don’t need any special qualiﬁcations. You might need some help in setting up a business though so head to www.careersworld.co.uk to see what’s out there to support young entrepreneurs.

Environmental & Land-based This broad sector offers lots of opportunities to make a difference to the planet, from farming and protecting wildlife to looking after parks and conservation. The main areas within this sector are: Horticulture & landscaping, Agriculture, Animal care, Environmental conservation, and Land-based engineering. Salary: Starting between £12,000 and £18,000. Landscape engineers make between £20,000 and £26,000 a year. Qualiﬁcations: Apprenticeships from Animal Care to Agriculture; Foundation Degrees.

Hair & Beauty

Food and drink is one of the largest industries in the UK – in fact, it even helped pull the country out of the recession. This sector is about taking what’s grown by farmers and transforming it into our favourite foods and beverages. It takes a lot of people working together to make this happen, which means loads of career paths on offer. You could be processing ingredients, ﬁxing machines on the production ﬂoor, processing meat, baking cakes or testing quality.

This industry is all about helping people look good and feel better about themselves. It’s a booming sector that makes billions each year. There are many different paths within this sector – hairdressing, nail services, beauty therapy, spa therapy – and all of them require common skills: creativity, the ability to work on your feet for long hours, good hand-eye co-ordination and up-to-date knowledge of what’s in (and what’s out).

Job roles: Production operative, bottling operative, baker, warehouse worker. Salary: Starting between £11,000 and £17,000 a year. Qualiﬁcations: Food Manufacture Apprenticeships; Foundation Degree in Food & Drink Management.

Job roles: Hairdresser, spa therapist, beauty therapist, aromatherapist Salary: Starting between £13,000 and £16,000 a year. Qualiﬁcations: Apprenticeships from Hairdressing to Beauty Therapy; Foundation Degree in Salon Management.

Health & Social Care

IT & Telecoms

If you’ve got a big heart and want to work with people, then a career in Health and Social Care could be for you. This sector is about helping people live healthy, full lives. Health care covers careers in medicine (nurses, physiotherapists, dental nurses, etc) while social care is about supporting people with special needs. Most people in this sector work for the NHS while the rest are employed by private practices. Because healthcare is an essential part of our society, there’ll always be jobs on offer for qualiﬁed people. In fact, this is one sector that continues to thrive during recessions.

From mobile phones and satellite TV to broadband and ﬁbre optics, IT & Telecoms are a major part of life – it helps us keep in touch with our friends, stay entertained, conduct business and more. The IT side of things is all about computers and information systems – designing them, developing them, making them, selling them and installing them. Telecoms is a broad term for any technology that transmits information, like phone lines, broadband, TV, mobile phones and satellites. This industry includes internet suppliers, mobile phone companies and the big companies like BT and SKY.

Job roles: Care assistant, nursing assistant, dental nurse, porter. Salary: Starting between £13,000 and £16,000 a year. Qualiﬁcations: Apprenticeships and Foundation degrees in Health and Social Care.

Job roles: IT trainer, helpdesk assistant, telecoms technician, customer service representative. Salary: Starting £16,000 - £20,000 for IT and £12,000 - £15,000 for Telecoms. Qualiﬁcations: IT Apprenticeships and Foundation Degrees.

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Transport & Logistics Manufacturing

Motor Vehicles

From the cars on the motorway to the clothes in your wardrobe, many of the things we rely on have been manufactured. This sector is all about making things on a massive scale: cars, TVs, clothes, aeroplanes, fuel… it’s a very important industry. There are many career paths in the sector, from operating machinery that makes plastics or testing the quality of ﬁnished engine parts.

This sector deals with all aspects of cars, vans and motorcycles – selling them, ﬁxing them, servicing them and even rescuing stranded drivers. There are lots of career paths on offer, from technical to customer service based roles; maintenance and repair; sales; body and paint operations; roadside assistance; and ﬁtting and selling motor vehicle parts.

Job roles: Production and process engineers, technicians, maintenance engineers, welders and machine setters. Salary: Starting between £13,000 and £18,000 a year. Qualiﬁcations: Manufacturing Apprenticeships and Foundation Degrees.

Job roles: Maintenance and repair technician, sales assistant, fast-fit technician, body repair technician. Salary: Starting between £13,000 and £18,000 per year. Qualifications: Apprenticeships in Motor Vehicles; Engineering Foundation Degrees (Automotive specific).

Maritime Maritime basically involves every industry where business takes place in harbours, at ports or on vessels. Marine engineering is also an area in this sector, which has plenty of job opportunities. This involves designing and constructing both ships and equipment to be used at sea or on the water. This sector remains vital to our economy as the sea remains the best way to bring products and materials into the country. Job roles: Commercial sea ﬁshing, marine leisure, maritime search and rescue, merchant navy, ports and harbours. Salary: Starting salary after completing a marine industry apprenticeship can be anywhere between £12,000 and £17,000. Qualiﬁcations: Apprenticeships in Maritime Occupations and Marine Industry; Foundation Degrees.

Public Services In this sector, your work could help other people and improve your local community. Public services are an essential part of our society – education, housing, the police, and the ﬁre service are all services that the government provides for its citizens (that’s you and us). In this sector, you could help organise a community arts programme, work for a housing association or support a teacher in the classroom. Your local council is a large employer in this sector. Contact them directly for job vacancies. Job roles: Classroom assistant, nursery nurse, admin assistant, youth support worker. Salary: Starting between £13,000 and £16,000 a year. Qualiﬁcations: Apprenticeships and Foundation Degrees in Public Services.

This sector deals with all sorts of vehicles and their different purposes – the cars and motorcycles we drive, the lorries that transport goods, the trains and buses that travel across the country, even the aeroplanes that arrive and depart from our airports. All of these vehicles require skilled mechanics to keep them running, drivers to operate them safely, and organised people behind the scenes keeping everything to schedule. Many jobs involve manual and mechanical skills, however many roles deal with the public, so people skills are important too. Job roles: Vehicle technician, bodywork repairer, rail engineering technician, lorry driver, baggage handler. Salary: Starting between £12,000 and £17,000 a year. Qualiﬁcations: Apprenticeships and Foundation Degrees.

Travel & Hospitality This sector helps people enjoy themselves during their free time and holidays. People working in this industry arrange our holidays, cook for us in restaurants, serve drinks at the bar, pamper us in salons, and more. It’s a buzzing, exciting sector with many opportunities to work in the UK and abroad. You could be a chef, a spa therapist or even a member of air cabin crew! While working hours often take place when other people are enjoying themselves (evenings and weekends), many prefer escaping the typical 9-5 lifestyle. Job roles: Hairdresser, travel agent, waiter, trainee chef, air cabin crewmember. Salary: Starting between £11,000 and £16,000 a year. Qualiﬁcations: Travel Services and Hospitality & Catering Apprenticeships; Foundation Degrees in Hospitality Management.

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Search ‘Take Off in Aerospace’ @takeoffnw

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Spotlight: NW

Cumbria Total population: 494,400 People in employment: 236,500 Key city: Carlisle. Key towns: Barrow-in-Furness, Penrith, Kendal. Key colleges: Barrow-in-Furness Sixth Form College, Carlisle College, Furness College, Kendal College, Lakes College. Key university: University of Cumbria. Key employers: Nestle, Center Parcs, Kimberley Clark, The Stobart Group. Key industries: Travel & Hospitality, Sport & Leisure, Customer Service. Useful website: www.ucasprogress.com Did you know? 8,400 people are employed in the health sector in Carlisle.

45 Greater Manchester

Lancashire

Total population: 2,629,400 People in employment: 1,174,900 Key colleges: Bolton College, Bolton Sixth Form College, Bury College, Cheadle and Marple Sixth Form College, Holy Cross College, Hopwood Hall College, Loreto College, Manchester College, Oldham College, Oldham Sixth Form College, Rochdale Sixth Form College, Salford City College, St John Rigby College, Stockport College, Tameside College, Trafford College, Wigan and Leigh College, Winstanley College, Xaverian College. Key universities: University of Bolton, The University of Manchester, Manchester Metropolitan University, The University of Salford. Key employers: PriceWaterhouseCoopers, Kelloggs, Arcadia Group, BBC, ITV Granada, Adidas. Key industries: Creative & Digital, Retail, Business & Finance. Useful website: www.gm.portal.s-cool.co.uk

Total population: 1,169,300 People in employment: 553,000 Key places: Lancaster, Preston, Blackburn and Blackpool Key colleges: Accrington & Rossendale College, Ashtonunder-Lyme Sixth Form College, Blackburn College, Blackpool and The Flyde College, Blackpool Sixth Form College, Burnley College, Cardinal Newman College, Lancaster and Morecombe College, Myerscough College, Nelson and Colne College, Preston College, Runshaw College, St Mary’s College. Key universities: University of Central Lancashire, Lancaster University. Key employers: Rolls Royce, BAE Systems, James Hall & Co Key industries: Engineering, Manufacturing, Tourism Useful website: www.ucasprogress.com

Did you know? Over 20 Nobel Prize winners have come from Manchester.

Did you know? More than 80% of Lancashire is classed as ‘rural’.

Merseyside

Cheshire

Total population: 1,353,400 People in employment: 573,100 Key city: Liverpool. Key colleges: Birkenhead Sixth Form College, Carmel College, Hugh Baird College, King George V College, Knowsley Community College, Liverpool Community College, Southport College, St Helens College, Wirral Metropolitan College. Key universities: Edge Hill University, Liverpool Hope University, Liverpool John Moores University. Key employers: Sony, Nichols PLC, Bridgewater Paper Co Ltd, Barclays, HMRC. Key industries: Business & Finance, Public Services, Creative Industries. Useful website: www.ucasprogress.com

Total population: 691,100 People in employment: 328,000 Key city: Chester. Key colleges: Aquinas College, Macclesﬁeld College, MidCheshire College, Priestley College, Reaseheath College, Riverside College, Sir John Deane’s College, South Cheshire College, Warrington Collegiate, West Cheshire College. Key university: University of Chester. Key employers: Bank of America, HBOS, Marks and Spencer, Airbus UK. Key industries: Food & Drink, Creative industries, Business & Finance. Useful websites: www.wayahead-cheshireeast.co.uk, www.wayahead-warrington.co.uk

Did you know? Liverpool’s ‘knowledge’ economy brings £4.3 billion to the region each year.

Did you know? Unemployment in Cheshire is less than the UK and North West averages!

r e e r a C Gain a … s u h t wi Vocational / A Levels / Apprenticeships Learn skills and techniques to help you achieve your dream job or university place. These students did… The Career Academy has given me what I needed to grow in skills and as a person. My confidence has improved and I have a better understanding of the professionalism required in the industry. Sam was mentored by the Deputy Director of Finance at Blackburn College, completed a six-week paid internship with ITV. Sam is now putting plans in place for his own branding company. Samuel Gadd St. Christopher’s C of E High School Interactive Media & Software / IT Career Academy Diploma. Going to study BA (Hons) Design (Graphic Communications) at UCBC

I have loved meeting new people and working in teams. I particularly enjoyed learning to cook and prepare Italian food. Eventually I would like to be the head chef of my own Italian restaurant chain. Sophie was awarded Catering Student of the Year at Blackburn College’s annual student awards ceremony. During her studies Sophie worked at Michellin starred restaurant Northcote Manor and Blackburn Rovers hospitality to get a real feel and insight into how a professional kitchen works. Sophie Rushton Norden High School Level 3 Catering - Awarded Student of the Year in Catering Progressed on to a full-time job as a Chef at the Hungry Horse, Fernhurst Pub, Blackburn.

Blackburn College is the best place to do a course in Graphic Design. It is the reason why I was able to get this level of job at such a young age, as we were all taught so well. Despite national statistics suggesting an all-time high in youth unemployment, 18-year-old Lewis Garforth has landed a job as Junior Graphic Designer at Pendle Leisure Trust, after wowing interviewers with his eye-popping portfolio. He studied Graphic Design at the College and landed Creative Arts, Media & Music Student of the Year and received the subjects Mark Carlin Award for Graphic Design. Lewis Garforth Clitheroe Royal Grammar School Level 3 Graphic Design Secured employment with Pendle Leisure Trust as a Junior Graphic Designer.

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0I254 29 29 29 | blackburn.ac.uk

Spotlight: NW

Size of the North West workforce in each industry - 3,378,000 total Agriculture, forestry and ﬁshing Mining and quarrying Manufacturing Electricity, gas, steam and air conditioning Water supply; sewerage & waste management Construction Wholesale and retail trade; repair of vehicles Transportation and storage Accommodation and food service activities Information and communication Financial and insurance activities Real estate activities Professional, scientiﬁc and technical activities Administrative and support service activities Public administration and defence Education Human health and social work activities Arts, entertainment and recreation Other service activities

Gross Full-time Pay £460.00 pw/£11.75 ph

Male Pay £498.40 pw £12.22 ph

Female Pay £415.60 pw £11.15 ph

North West Workforce Qualifications % NVQ Level 4+ NVQ Level 3 Trade Apprenticeships NVQ Level 2

28.9 16.9 4.2 18.2

NVQ Level 1 Other Qualiﬁcations No Qualiﬁcations

13.8 6 12

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Graeme Safety Promotion Co-Ordinator, Completed Telecoms Apprentice For the last 3 years I trained with Network Rail as a Telecommunications Engineering Apprentice. During my apprenticeship I completed training courses all over the country and worked alongside experienced colleagues who taught me new things on a daily basis. The experience I gained allowed me the opportunity to work with state of the art fibre optic networks and also telecoms equipment that has been around since before I was born. That is the unique thing about being a telecommunications engineer in the railway – Monday morning you are working with the latest technology and Tuesday, you can be fixing equipment that has been used for the last 50 years. With the skills I’ve learned from my apprenticeship, I can see that I have a long term career mapped out. Network Rail use their apprenticeship programme to develop their future managers and that is what you’re looking for as an apprentice – the opportunity to start at the bottom and work your way up. Upon graduating from the apprenticeship I have been lucky enough to focus my career around health and safety and now look after one of five Network Rail safety trucks. My role is to provide safety briefings to Network Rail staff & Contractors across the network. I consider myself an example of how the apprenticeship is just the first foot on the ladder at Network Rail and demonstrates the opportunities available once you join the company. I couldn’t recommend the Network Rail apprenticeship scheme enough.

Vicky Second Year Signalling and Telecoms Apprentice I was first attracted to the scheme because it offered a job with a future. During my time on the apprenticeship scheme, I can honestly say there have been very few moments that I haven’t enjoyed. Your first year is spent at HMS Collingwood, where you meet some brilliant people and get the opportunity to take part in new activities. The job is very varied – one day you could be doing routine maintenance in a signal head and the next you could be installing new equipment on the railway. I chose to do signal engineering as this appealed to me the most. I knew it would be mentally challenging as well as physically, without me diving in way over my head as I am not the world’s strongest person at only 5ft 2! I would recommend that anyone who enjoys problem solving in a fast paced outdoors environment should also choose signals. Females are still the minority on the railway but it is slowly changing. We are very well looked after and not treated any different to the males, apart from the occasional bit of banter, so a good sense of humour would be a key quality! If any females are looking to apply, please do! The work is challenging and you are expected to work shifts including nights. This can sometimes be a bit disappointing when you’re working a Friday or Saturday night but I’m looking at it as a money saver.

er e r a c r u o y f f o k Kic p i h s e c i t n e r p p A with an pay for The average weekly nd is £200, but in apprentices in Engla tices earn just as many places appren yees. And an much as other emplo showed that the independent study hieving an lifetime benefit of ac be as much Apprenticeship could company; od go in be l u’l yo red to others! And as £117,000 compa million a lf ha a er ov e ar e ther in England. e in levelfrom apprentices working Apprenticeships rang h to Advanced Intermediate, throug en a better be r ve ne e’s er th t, prenticeships. In fac and now Higher Ap e. tic en pr ap an be to eship has finished, time Once the Apprentic onto get yers are offering many apprentices go Over 100,000 emplo gain a degree. more than promoted and even Apprenticeships in tional 160,000 locations. This year the sixth Na ce from eship Week takes pla r more than tic ve en co pr s Ap hip es tic en Appr and celebrates tries across 11 – 15 March 2013 250 skills and indus try. It is an ctors from tices across the coun se en in pr ap les ro job 00 1,4 out more opportunity to find re and Legal nt ltu lle cu ce rti ex Ho IT, , ng Nursi s, so if you’re new industries about Apprenticeship Services through to g, re tu options why tal Engineerin considering your fu such as Environmen s. ce and Life Scien not find out more? Health Informatics rg.uk you can At apprenticeships.o place near you. find out what’s taking

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Key Benefits:

• a real job • a real salary • paid holidays • formal training ised • nationally recogn qualifications

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An Apprentic eship helped Shannon fulf il her career dream Shannon Atkins on

from Cumbria w ent back to scho ant with an Adva ol to start her ca nced Apprentic reer as a eship. “The Apprentic eship has enab led me to fulfil says Shannon. my goal of wor “I am now able king with childre to understand children as wel n,” better the need l as the benefit s of different s of quality teac hi ng.” Like many youn g people, Shan non felt that a so environment w lely college-bas as not for her, an ed learning d knew that an her to earn whi Apprenticeship le she learned. would also allo “I am more suite classroom-bas w d to an Appren ed learning and ticeship than feel that I would had not been in no t the workplace,” have achieved so much if I she says. Shannon‘s Appr enticeship gave her the opportu training and de nity to take part velopment oppo in a range of rtunities. “I chos would help me e learning oppo to develop my rtu pr nities that ofessional prac which has impr tice as a teachi oved the quality ng assistant, of support I can now offer.” “My confidence has grown and I am situations. I have now able to de al with a variety achieved a grea of t deal during th surprised mysel is Apprenticeshi f with my progre p and have ss so far.” Shannon won th e North West Ad vanced Appren award in recogn tice of the Year ition of her prog award in 2012 ress. For more inform ation and to be inspired by othe apprenticeships r apprentices .org.uk/awards visit teaching assist

National Apprentic eship Week 11 - 15 March 2013

Useful Links

Universities University of Bolton 01204 903903 www.bolton.ac.uk University of Central Lancashire 01772 201201 www.uclan.ac.uk University of Chester 01244 511000 www.chester.ac.uk University of Cumbria 01228 616234 www.cumbria.ac.uk Edge Hill University 01695 657000 www.edgehill.ac.uk Lancaster University 01524 592029 www.lancs.ac.uk Liverpool Hope University 0151 291 3295 www.hope.ac.uk Liverpool John Moores University 0151 231 5090 www.ljmu.ac.uk The University of Manchester 0161 275 2077 www.manchester.ac.uk The Manchester Metropolitan University 0161 247 2000 www.mmu.ac.uk The University of Salford 0161 295 4545 www.salford.ac.uk

Colleges Lancashire Accrington and Rossendale College www.accross.ac.uk 01254 389933 Blackburn College www.blackburn.ac.uk 01254 55144 Blackpool and Fylde College www.blackpool.ac.uk 01253 504343 Blackpool Sixth Form College www.blackpoolsixth.ac.uk 01253 394911 Bolton College www.boltoncollege.ac.uk 01204 482000 Bolton Sixth Form College www.bolton-sfc.ac.uk 0800 052 1460 Burnley College www.burnley.ac.uk 01282 733373 Bury College www.burycollege.ac.uk 0161 280 8280 Cardinal Newman College www.cardinalnewman.org.uk 01772 460181 Holy Cross College www.holycross.ac.uk 0161 762 4500 Myerscough College www.myerscough.ac.uk 01995 642211 Nelson and Colne College www.nelson.ac.uk 01282 440200

Preston College www.preston.ac.uk 01772 22 55 22 Runshaw College www.runshaw.ac.uk 01772 622677 Skelmersdale and Ormskirk Colleges www.skelmersdale.ac.uk 01695 52300 St. Maryâ&#x20AC;&#x2122;s College www.stmarysblackburn.ac.uk 01254 580464

Cumbria Askham Bryan www.newtonrigg.ac.uk 01768 893696 Barrow in Furness Sixth Form College www.barrow6fc.ac.uk 01229 828377 Carlisle College www.carlisle.ac.uk 01228 822 700 Furness College www.furness.ac.uk 01229 825017 Kendal College www.kendal.ac.uk 01539 814700 Lakes College West Cumbria www.lcwc.ac.uk 01946 839302 Lancaster and Morecambe College www.lmc.ac.uk 0800 306 306

53 Colleges Greater Manchester Ashton Under Lyne Sixth Form College www.asfc.ac.uk 0161 330 2330 The Cooperative College www.co-op.ac.uk 0161 246 2926 Hopwood College www.hopwood.ac.uk 0161 643 7560 Loreto Sixth Form College www.loreto.ac.uk 0161 226 5156 Macclesﬁeld College www.macclesﬁeld.ac.uk 01625 410002 Manchester Business School www.mbs.ac.uk 0161 275 6333 Royal Northern College of Music www.rncm.ac.uk 0161 907 5200 Oldham College www.oldham.ac.uk 0800 269 480 Oldham Sixth Form College www.osfc.ac.uk 0161 287 8000 Salford College www.salford-col.ac.uk 0161 631 5000 Tameside College www.tamesidecollege.ac.uk 0161 908 6789 The Manchester College www.themanchestercollege.ac.uk 0800 068 8585 Trafford College www.trafford.ac.uk 0161 886 7000 Wigan and Leigh College www.wigan-leigh.ac.uk 01942 76 16 00 Winstanley College www.winstanley.ac.uk 01695 633244 Xaverian College www.xaverian.ac.uk 0161 224 1781

Merseyside Birkenhead Sixth Form College www.bsfc.ac.uk 0151 652 5575 Carmel College www.carmel.ac.uk 01744 452200 Hugh Baird College www.hughbaird.ac.uk 0151 353 4444 King George V College www.kgv.ac.uk 01704 530601 Knowsley Community College www.knowsleycollege.ac.uk 0845 155 1055 Liverpool Community College www.liv-coll.ac.uk 0151 252 3000 Liverpool Institute for Performing Arts www.lipa.ac.uk 0151 330 3000 Maritime & Engineering College North West www.mecnw.co.uk 0151 666 1028 Southport College www.southport-college.ac.uk 01704 500606 St. Helens College www.sthelens.ac.uk 01744 733766 St. John Rigby Sixth Form College www.sjr.ac.uk 01942 214797 Wirral Metropolitan College www.wmc.ac.uk 0151 551 7777

Priestley College www.priestleycollege.ac.uk 01925 633591 Reaseheath College www.reaseheath.ac.uk 01270 625131 Riverside College www.riversidecollege.ac.uk 0151 257 2800 Sir John Deane’s College www.sjd.ac.uk 01606 810020 South Cheshire College www.s-cheshire.ac.uk 01270 654654 Stockport College www.stockport.ac.uk 0161 958 3100 Warrington Collegiate Institute www.warrington.ac.uk 01925 494 494 West Cheshire College www.west-cheshire.ac.uk 01244 670600

Other Useful Sites Jobcentre Plus www.jobcentreplus.gov.uk National Apprenticeship Service www.apprenticeships.org.uk Skill www.skill.org.uk UCAS Progress www.ucasprogress.com

Cheshire Aquinas College www.aquinas.ac.uk 0161 483 3237 Cheadle & Marple Sixth Form College www.camsfc.ac.uk 0161 486 4600 Mid Cheshire College www.midchesh.ac.uk 01606 74444

Local Councils mycouncil.direct.gov.uk

Social Media

Facebook to ﬁnd It couldn’t be easier You can . ge pa k oo our faceb visit the website co.uk) (www.careersworld. ook logo eb fac the and click on the page at the top corner of World’ ers or just search ‘Care your to ing att ch e whilst you’r k. oo eb fac on mates Check out our wall , articles, We post information ch more. You opportunities, and mu questions you rs ree ca can ask us any r wall. have, just write on ou s Upload your photo and so do we, all over the country, es go e Our magazin team having of the Careers World there are lots of pics us you’ve ow sh d your pics to a read. Why not uploa been reading? Win prizes cause prizes, it might be be We love to give away ded a loa up e u’v yo or s of like we’ve got thousands to show like we atever the reason sure fantastic photo. Wh ke ma so , ds ts, like new ipo to celebrate with gif ! too your friends on board you ‘like’ us and get

Google+ Next time you visit make sure to +1… +1 us o.uk you’ll see the +1 logo If you head to www.careersworld.c us your personal stamp of s on our homepage. Clicking this give py) and adds us to your hap very us approval (that would make ly keep up to date with the recommended pages so you can easi also allows you to share all of latest opportunities in your area. It ortunities with your friends! opp the exciting news and careers

Twitter Loads of peop le use twitter to follow their fave or share their funny thoughts celebs , but did you kn can use twitter ow you to get top care ers advice?! Follow us Search @Caree rs_World and you’ll ﬁnd us, just look fo r our logo, clic k follow and we do the rest . Read our twee ts We’re always tweeting the be st careers opportunities and latest new s. We also re-tweet lots of colleges and tra ining providers. Tweet us Why not say hi ? Yo any question yo u can ask us u’re struggling with on twitter , or even re-tw eet any opportuni ties we promot e for your friends to see.

Take the first step an exciting career with real opportunities

Get some real skill that will prepare you to start an apprenticeship. If you are aged 16-18 and looking to start an apprenticeship in motor vehicle maintenance, warehousing and storage or business adminstration, then a Pathway to Apprenticeship course with Mantra Learning is the perfect place to start. You will gain some extra qualifications and learn some real skills that you will be able to use from day one of your apprenticeship. The skills you learn will make you an ideal candidate for potential employers - giving you a better chance of getting that apprenticeship youâ&#x20AC;&#x2122;re after.

OPEN DAYS! During National Apprenticeship Week (11-15 March), Mantra Learning will be holding several OPEN DAYS. For more details call FREE on

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BUILD THE LIFE YOU WANT, THROUGH A CAREER YOU ENJOY Apprenticeships are becoming increasingly popular because they give you employment with a local company. That means you can earn while you learn, which helps reduce the cost of studying. Preston College has established relationships with a number of local employers which means you will gain real life experience in the work place while studying for nationally recognised qualifications. At Preston College, we have Apprenticeships available in: • • • • • • •

Accountancy Barbering Beauty Therapy Brickwork Business Administration Catering and Hospitality Children and Young People’s Workforce • Creative and Cultural • Dental Nursing

• Electronic and Electrical Servicing • Health and Social Care • Hairdressing • Joinery • Laboratory Operations • Motor Vehicle • Painting and Decorating • Pharmacy Services • Retail and much more...

If you want to earn while you learn by studying an Apprenticeship, find out how we can help you make it happen by calling 01772 225179 and speaking to an advisor.

MAKE IT HAPPEN. MAKE IT PRESTON.