Open Doors NE Autumn 2011 by Open Doors Media Ltd

Open Doors – The Regional Training Prospectus

APPRENTICESHIPS CAREERS TRAINING JOBS A-LEVELS COLLEGE

Issue 4 | North East Edition | Autumn 2011

CONSTRUCTION SPORT & FITNESS BUSINESS & FINANCE FOOD & DRINK HEALTH & SOCIAL CARE MANUFACTURING RETAIL TRAVEL & HOSPITALITY ARMED FORCES ENGINEERING ENVIRONMENTAL & LAND BASED CUSTOMER SERVICE & ADMIN CREATIVE, DIGITAL & MEDIA ENERGY & RENEWABLES IT & TELECOMS PUBLIC SERVICES TRANSPORT & LOGISTICS MOTOR VEHICLE HAIR & BEAUTY

NORTH EAST EDITION Issue 4 - Autumn 2011 ISSN: 2044 7159

Supporting Apprenticeship Week 7 - 11 February 2011

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HELLO, WE’RE OPEN DOORS... ... and this is our Regional Training Prospectus, here to help you decide what to do next. This is the first issue of the new school year, and it’s an exciting time. Did you know there are endless opportunities, right on your doorstep? You could start earning qualifications and money with an apprenticeship, get a taste of the working world with employer funded study, carry on learning at sixth form or college and more. In this issue we will profile some of the biggest sectors in your region and explain how to take the first step to a career in the ones that interest you. We’ll also cover all of the main sectors out there; explore trends in your area; and take a look at some remarkable true stories of young people who have had success after leaving school. But that’s not all! We also have a guide to all of the confusing qualifications out there, advice on how to make the most of our useful website and we will answer some of the most common questions that you might have.

The future is in your hands... right here in this prospectus. So turn the page and let’s get started!

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feel free to put a link to our we www.opendoo bsite rsm on your schools edia.co.uk resources web pages or intranet

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Throughout this Prospectus, you’ll see lots of facts and figures about our region and its sectors. We get them from UK National Statistics, various Sector Skills Councils, regional local authorities and industry experts. It’s all official stuff, there’s no Wikipedia where we’re involved!

Open Doors – Autumn 2011 - North East edition Publisher – Karl Mason karl@opendoorsmedia.co.uk Editor – Stan Neal editorial@opendoorsmedia.co.uk Business Development – Simon Bell simon@opendoorsmedia.co.uk

Design – Studio Belly Timber hello@studiobellytimber.co.uk Distribution/Subscriptions distribution@opendoorsmedia.co.uk

ISSN: 2044-7159

All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly forbidden without the written permission of the publisher. All images and information is collated from extensive research and along with advertisements is published in good faith. Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.

To contact us: 01765 694120 | info@opendoorsmedia.co.uk

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CONTENTS The perfect place to start, jump straight to any section that instantly appeals or keep turning the pages and continue reading – it’s all here to help you find your dream career

The Intro Bits

Careers Insight

07 FAQS

17 IT & TELECOMS SECTOR

10 QUALIFICATIONS TABLE

21 ENERGY & RENEWABLES SECTOR

Here we answer some of the most common queries you might have

See how different qualifications add up, and how they compare

12 LIFE STORIES

Past and present students tell us all about their experiences and how they succeeded

This cutting edge industry isn’t just for the geeks

One of the most varied and diverse of all the industry sectors

25 RETAIL SECTOR

This exciting industry is so much more than life behind a counter

29 HEALTH & SOCIAL CARE SECTOR

If you’ve got a big heart, put it to good use in a caring career

33 CUSTOMER SERVICE & ADMIN SECTOR

Learn the skills that can be applied to almost every area of business

37 IMAGINE A CAREER...

p17 IT a nd telecom s sector

We give you a heads-up on the other sectors out there, which we’ll cover in later issues

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HERE’S HOW IT W ORKS Eve

ry term, we publish a new issue of Open Doors tha t covers five sectors in you get a good idea of detail so what a career in those industries would be like the sector you’re keen . Don’t worry if on isn’t one of the five – you’ll find it in our overvie sectors in the ‘Imagine w of remaining a career in...’ article. Wi th each new issue, we’ll new sectors in detail, so cover five totally make sure you look out for us next term. If there’s anything else you ’d like us to cover, or if you just want to say hel editor@opendoorsmed lo, email us at ia.co.uk. We want to ma ke sure our magazine offe you need (or just want rs everything to read about)! Happy rea ding, and hope you hav e a great term.

Useful Stuff 43 SPOTLIGHT ON THE NORTH EAST All about your region

52 MORE HELPFUL STUFF

Useful links, contact details and more – because you can never have too much information

54 WEBSITE REVIEW

Check out our step by step guide on how to get the best out of our fabulous website

p33 Customer serv ice & admin sector

p29 Health & social care sector

p21 Ene rgy & renewa bles sec tor

il sector a t e R 5 2 p

Get the career you want, choose an Apprenticeship in: • • • • • • • • •

Business and Management Construction Education Engineering and Science Hairdressing and Beauty Health and Community Services Horticulture IT and Telecoms Motor Vehicle

0191 200 4000

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• Professional Services • Retail • Veterinary Nursing

www.newcastlecollege.co.uk

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FREQUENTLY ASKED QUESTIONS There are so many options it’s no surprise you’re left scratching your head! So what do you need to know?

What is an Apprenticeship?

Is Foundation Learning the right programme for me?

Which A Level subjects should I choose?

How do I find out about colleges in my area? Can I get a job with an employer straight after leaving school? 07

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FAQ’S When it comes to making big decisions there is always lots to consider, and it’s inevitable that you’ll have lots of questions you want answering before choosing what’s right for you. Here we answer some of the most common queries you might have ...

APPRENTICESHIPS What is an apprenticeship? Apprenticeships are a great opportunity to gain qualifications and workplace experience at the same time! Apprenticeships involve working for an employer while studying for a qualification part time with a training provider or college (usually on day release). What different types of apprenticeships are there? There are over 190 types of Apprenticeships, in a huge range of industry sectors, such as engineering, childcare, veterinary nursing or even ceramic manufacturing. Apprenticeships in every industry generally fall into the three categories of intermediate, advanced and higher Apprenticeships, and all result in qualifications. Will an apprenticeship help me into a good career? Career progression is excellent for apprentices, and over the course of their careers, those who have completed an Apprenticeship earn, on average, £100,000 more than those without. Some Apprenticeships already result in UCAS points or allow you to study for a Technical Certificate. Once you have finished your Apprenticeship there’s the opportunity to carry on working, get promoted or in some cases go on to higher education in a college or university. I heard you get paid to do an Apprenticeship! How does that work? Apprentices have to be paid a minimum of £95 per week. However, as in most job roles, many apprentices get paid more by their employers as their skills develop. Research has shown that apprentices take home an average of £170 a week. The added bonus is that as long as you’re between 16 and 18 your studies are 100% paid for by the government.

A LEVELS What subjects should I choose ? There is a lot to consider when deci ding which subjects to do at A Level, but choosing wha t you enjoy and what you’re good at is usually a good plac e to start. Make sure you ask your subject teachers if you can’t decide, they’re there to help. Another way to approach your choi ces is to look at what university course or job role you want to go into after A Levels and see which subjects they prefer you to study. How will universities and employe rs view my qualifications and subject choices ? Universities will make it clear which A Level subjects are desired for certain courses (this is why choosing the right subjects is important). Having stud ied relevant subjects gives you a huge advantage when applying. Employers, more than universities, will look for your qualities as a person rather than focu sing so much on your academic subjects of study. Of course having studied relevant subjects or doing work expe rience will still reflect well when applying for the most com petitive jobs. How much harder are A Levels than GCSE’s? Is there a bigger workload? This depends on you and your cour se. If you’re studying a subject you have previously stud ied at GCSE you will find that the course builds on your existing knowledge, however if you’re trying out a new subject it may take some time to adjust. The workload for A Levels can also be a challenge, or for some people may actually suit their learning style better than GCSE’s. The main chan ge from GCSE’s is that you will have to do more work outside of school. Though this may be daunting at first remember that you’ll be doing fewer subjects so you can focus more time on them to make up for it. Can I change my A Level choices after I have started? Ideally you should stick to your subj ect choices. Most schools and colleges don’t allow you to change after a certain point in the term but if you are really struggling or not enjoying the subject the best thing to do is talk to your teachers or subject leaders. Sometim es the best thing to do is allow time to adapt and get used to the course, but if you do change subjects your teac hers will give you the help you need to catch up.

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FOUNDATION LEARNING What is Foundation Learning? which aims to help you if Foundation Learning is a programme e, skills or qualifications rienc you don’t have the necessary expe or a job. In Foundation se cour ge colle to start an Apprenticeship, ing you to agree a Learning you will work with those guid rs a range of skills. personalised programme which cove Foundation Learning? Can I study for a qualification on including Literacy, Numeracy, Yes, there are qualifications available practice most people on Health and Safety and First Aid. In to Level 2 qualifications ress Foundation Learning courses prog supported employment. or ) hips ices rent (GCSE’s, Diplomas, App lp me? How will Foundation Learning he build up your confidence to Foundation Learning will help you rience and develop the expe work gain and other skills. You will help get you ready for further kind of skills and attitudes that will and prepare you for greater learning, make you more employable independence. t programme for me? Is Foundation Learning the righ ployed, or don’t have If you have left school and are unem huge benefits from see will the qualifications you need, you to remember is that thing t rtan impo Foundation Learning. The onalised and be aimed at the programme will be carefully pers achievable targets for you.

EMPLOYERS AND ERS TRAINING PROVID

school? employer straight after Can I get a job with an leavers. ool local companies recruit sch Yes, lots of national and for s itie rtun tish Gas, have oppo Some companies, like Bri te, offer SE’s and some, like Deloit GC r students straight afte . els Lev A ted ple e com opportunities once you hav ilst en gain qualifications wh oft can you s role se In the . sity ver uni to go to college or working or get funding d learning between a Work Base What’s the difference e? provider and a colleg rning provider’ phrase ‘Work Based lea the n see e hav y ma You if you don’t rry wo n’t ctus site. Do on your local 14-19 prospe ers essentially vid pro g rnin lea rk Based know what it means. Wo s. provide vocational course provider a Work Based Learning After school the idea of are ere Th . you for t it could be righ may seem different but sed Ba rk Wo ring offe ers g provid loads of types of trainin e are always intakes for courses, som set e hav e som g; Learnin time rt pa or rt and some offer sho looking out for recruits providers al loc ich wh w visors will kno courses. Your careers ad you want to get into. are best suited for what

COLLEGES Should I study at my school 6th form or a college? This can be a difficult decision and the best advice is to make sure you attend open days at both! The main difference many students find is that colleges are a lot bigger and you have more independence. Though some people relish this you have to be self motivated as you won’t be pushed to do work, or even turn up, in the same way as at school. Of course at 6th form you will already know most of your teachers and friends but the key is choosing what is right for you. Whether that’s staying in your comfort zone or trying somewhere new. How to find out about colleges in my area? www.opendoorsmedia.co.uk of course! Our site has links to all of the colleges in your area which is a good place to start browsing their sites and the courses they offer. A good way of searching through all the colleges offering the Apprenticeships, A Levels or courses you want to do is to check out your local 14-19 prospectus. These are all featured on page 52 of the magazine and are really easy to use. You’ll notice that different colleges have different specialities and your careers advisors will help you work out which are best for the courses that interest you. What extra-curricular opportunities are available to me at college? Going to a college or staying on at 6th Form is a great way for you to get involved with activities outside of lessons, whether you choose to carry on with your current interests or take up new ones! Colleges and 6th Forms will encourage you to broaden your horizons, and most will have opportunities to get involved in: • Performance activities (such as drama, dance, plays). • Sports activities (playing for a school, county or area team). • Community based activities (these can include charity fundraising, amnesty international or the Duke of Edinburgh scheme). • Business and Leadership opportunities (such as the young enterprise scheme or roles on school councils).

UT MOanRE FIND Ohave learning provider might idea about what type of course or a bit more of So now you may courses and qualifications to discover. You can find out what be right for you there’s loads more on page 52. ’re they us, pect your local 14-19 pros are available in your local area with help in your area. can who ple peo of ils deta .co.uk for ... check out www.opendoorsmedia

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QUALIFICATIONS EXPLAINED Did you know that completing an Advanced Apprenticeship is the same as getting an A level? There are lots of different qualifications – here’s how they compare. Remember that within any one level, qualifications can cover a wide mix of subjects, and take different amounts of time to complete. ENTRY LEVEL

LEVEL 1

LEVEL 2

LEVEL 3

LEVEL 4-8

Entry Level Certificates

5 GCSEs (grades D-G)

5 GCSEs (grades A*-C)

A Levels

Foundation Degree

Skills for Life

BTEC Introductory Diplomas and Certificates

Intermediate Apprenticeship

Advanced Apprenticeship

Higher Apprenticeship

Functional Skills at entry level (English, maths and ICT)

OCR Nationals

BTEC First Diplomas and Certificates

GCE in applied subjects

Diploma of Higher Education

Awards, Certificates, and Diplomas at entry level

NVQs at level 1

NVQs at level 2

BTEC Diplomas, Certificates and Awards

HND, HNC

Foundation Diploma

Higher Diploma

NVQs at level 3

Advanced Diploma

Think again. Now you have your GCSE results it’s time to come and talk to us.

We offer part-time courses and full-time courses in a huge range of areas and at different levels including: A Levels

Accounts

Activity Leadership Outdoor (sports)

Aerospace Engineering

Beauty Therapy

Business Administration

Brickwork

Carpentry & Joinery

Catering & Hospitality

Early Years

Electrical Installation

Electrical Engineering

Fabrication & Welding

GCSEs

Hairdressing

Health & Social Care

Housing

Industrial Operations

Information Technology

Mechanical Engineering

Motor Vehicle

Painting & Decorating Foundation Property Services Diploma

Plastering

Plumbing

Sport

Travel & Tourism

Process Engineering

If your results were better than you expected or not what you’ve hoped for don’t hesitate to call our

Customer Services team on 01429 295000 University Level courses are also enrolling now - beat the H.E. fee increase!

www.hartlepoolfe.ac.uk | or search online for HCFE

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LIFE STORIES APPRENTICE CHARLOTTE HEWITT GETS HER FIRST JOB Charlotte Hewitt, tired of casual employment, came to North Tyneside Council Work Based Learning wanting to improve her job prospects, complete a qualification and start a career working with children. An apprenticeship was ideal for her because she could work and went learn at the same time. Charlotte Childcare/ bigh Den at ice to work as an apprent agues quickly colle new her and , ices Integrated Serv very hard, ked made her part of the team. She wor sion for pas a and showing commitment, reliability gaining her in lted resu h whic working with children, ary School. Prim ity mun Com n ado Burr at employment by starting an She is also continuing her training e says, “I have rlott Advanced Apprenticeship. Cha hip and can’t ices rent app my really enjoyed doing Apprenticeship. ed anc Adv my on ted wait to get star been very Everyone who I worked with has Gillian Dixon, r, tuto helpful and supportive.” Her dedicated and d, ivate mot said, “Charlotte is very s.” skill care child llent exce s demonstrate ail For further information please e-m e.gov.uk esid htyn nort employability.skills@

APPRENTICES’ LEGAL DREAM RECEIVES A MAJOR BOOST

Newcastle College have enabled a young student’s dream to enter the legal profession come true. Rachel Berridge, 17, of Cramlington, has joined Major Family Law as an Administration Assistant after being matched with the practice by Newcastle College’s Apprenticeship Program me. Rachel, who recently completed a Level Two Apprenticeship in Business Administ ration, will now go on to study toward a Level Thre e Advanced Apprenticeship whilst working at the busy legal firm. Major Family Law, a specialist Divorce and Family Law practice based in Ponteland, took the decision to seek out an apprentice after having Newcastle College’s Apprenticeship Programme recomm ended to them. Rachel said: “I’ve wanted to be a solic itor for as long as I can remember. I had started sixth form but realised early on that this was not the route for me. I was starting to worry how I would continue with my education until I saw an advert in the paper for apprenti ceships. “I emailed Newcastle College and they arranged for me to come in for a chat. I signed up to the Apprenticeship programme and soon had my interview with Major Family Law. I’m ecstatic about getting a job with such a great practice. It’s still my ambition to become a solicitor, so I want to com plete my Level Three Apprenticeship and go on to do a part -time Law Degree.” Angela Allan, Director of the School of Business and Enterprise at Newcastle College said: “We are delighted that Rachel has secured a placement with such a well-respected practice as Major Family Law. We offer a range of business app renticeships in fields such as management, team leading, accountancy and customer service and we aim to provide a first-class service in matching bus inesses with enthusiastic and motivated young students.” If you are considering an Apprentices hip as a future career route then give us a call toda y on 0191 200 4000, to see a list of our current Apprenticeship job vacancies go to www.newcastlecollege.co.uk/ apprenticeshipvacancies

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ADAM IS IN HIS ELEMENT A SUCCESSFUL CAREER FOR TOM In just one year, Tom Waterworth went from A-level drop-out to launching a successful career. The Castleford 18-yearold found his A-level course in sports science too theoretical and was struggling to see a clear route into employment. But things changed when he signed up for Lifetime’s funded apprenticeship in fitness instruction. ying in an adult Tom said: “It was great to be stud plenty of was e ther e, mor t’s environment. Wha knew my job gym-based, practical work, so I upon finishing er prospects would be much bett the course.” k placement, After just a week’s voluntary wor position as a Tom was offered a full time, paid ress in his new prog to n fitness instructor. So kee a working plet com y entl career, Tom is curr ing and has train l ona pers in tion lifica based qua onal Trainer Pers a recently secured a new job as t I always wha g doin now with Fitness First. “I’m wanted to do.” book your place, Lifetime Fitness Academy and to y! call 0870 120 1207 toda ing-for-a-job www.lifetimetraining.co.uk/look

A 3rd year Panel Apprentice at Thatcham’s Automotive Academy, Adam Illstone is in his element - in a job he’s always wanted to do and learning his craft from the best. “It started out as a hobby,” says Adam, “I had a VolksWagen Polo and with the help of a friend we managed to lower it and I also had a go at fixing some bodywork. At around the same time I was finishing at school and I saw an opportunity as a panel technician with Peugeot UK in Cov entry.” A successful interview later and Adam found hims elf exactly where he wanted to be – working with cars . Adam’s on-the-job learning was to be supported by formal learning through the Thatcha m Apprenticeship Programme. Thatcham offers app rentice training leading to NVQ Levels 2 & 3 in 3 disc iplines, Panel, Paint or Fitter. The programme wor ks on a block release basis so apprentices are relea sed from their employer for two weeks at a time , 4 times a year, allowing them to learn new skills and techniques, which can be immediately put into practice on their return to the workplace. The apprent iceship can be completed in as little as 2 years. After the initial welcome and settling in process at Thatcham it was down to busines s for Adam and during the first block he was alrea dy trying new skills and techniques. “We learned abo ut Health & Safety and then it was all about practical skills -pulling dents out, filler repairs, working on double skin panels, hammer and dolly work. The Aca demy itself is a really excellent place to learn – clean, load s of facilities and equipment, as well as friendly, knowledgeable instructors who treat us like adults. Now I’m into the 2nd year and taking on more com plex repair work. Eventually I hope to have my own bodyshop – there’s loads of possibilities – I would defi nitely recommend this career to anyone and I would tell them they need to do their training at Thatcham.” This service can be accessed onlin e at www. apprenticeships.org.uk or through a local Connexions office or Job Centre. You can also contact the Thatcha m Apprentice Team, who will be delighted to offer help and advice. Find out more at www.thatcham. org/apprentices or call our Apprentice Team on 016 35 294816

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LIFE STORIES RACHAEL PALMER ADVANCED APPRENTICE OF THE YEAR After finishing my A levels my original intentions were to take a gap year before going to university. Instead my Dad, who works for Jacobs (formerly Aker Solutions), encouraged me to change tack and apply for an Apprenticeship instead. I spent the first nine months full time at NETA’s re I specialist centre in Stockton, whe ineering. Once eng in g ndin grou d goo a n was give I moved onto hed this stage of my training was finis to oversee ed tinu con A NET Jacobs full time, where is. bas se relea day a on t my developmen vocational route I have no regrets about choosing the in so many lved invo g bein to my career. As well as k activities, wor daily my of part as interesting projects . I went rses r cou I have taken part in a number of othe rse in cou em Syst g ellin on a five day Plant Design Mod learn to ion Stat er Pow ot Cambridge and visited Didc Power Stations. about Combined Cycle Gas Turbine to get your foot Apprenticeships are a fantastic way at the same earn and n in the door whilst you lear went straight who ds frien my of e time. Unlike som ts to worry about to university, I have no student deb ce under my belt. erien and already have a heap of exp I have achieved Since I started my apprenticeship, university dream by so much and am still fulfilling my ineering degree, Eng doing a part-time Mechanical . sponsored by Jacobs North East Rachel was also named the 2010 by Advanced Apprentice of the Year Skills) CoLaS (Celebration of Learning and 616936 For more information Tel: 01642 or visit www.neta.co.uk

PETER LOUGHRAN SHARES HIS THOUGHTS AND EXPERIENCES Job Status: Process Operator, Huntsman Polyurethanes. I joined TTE after leaving Newlands School in Middlesbrough. Why TTE? My apprenticeship at TTE has been invaluable to achieving the career I wanted. There is no way I could have gained the right knowledge and experience by going to college. You need to get your hand s on the equipment to learn how it works. You can’t do that from a book! What happened after TTE? I wor ked at Invista who supported me all the way through my apprenticeship, I owe Invista a huge debt of gratitud e, I was sponsored from day one of my three-year Che mical Process Apprenticeship. I went on to work at a number of Invista’s plants before gaining perm anent employment with the company. I then took a position as an Offshore Process Operator with the Wood Group on the Talisman Rigs and I am currently working as a Process Operator with Huntsman at the Wilton site in Red car. Apprenticeships can help you get a job in industry and earn money straight away, while still allowing you to gain important and respected qua lifications. To find out more about apprentices hip programmes with TTE or how to apply, please call us on 01642 462266 or email recruitmenti nfo@tte.co.uk

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IT & TELECOMS SECTOR IT & Telecoms is vital to every sector

Computer skills will get you ahead in most careers Get to grips with the latest technology

IT professionals will always be in demand

Join one of the fastest moving industries out there!

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IT & TELECOMS From mobile phones and satellite TV to broadband and fibre optics, IT & Telecoms is for anyone who wants to work with cutting-edge technology. IT & Telecoms are a major part of life – it helps us keep in touch with our friends, stay entertained, conduct business and more. This sector is all about digital technologies and it’s a fast moving area with excellent prospects, whether you’ve got a technical brain or a way with people. This sector can be broken down into two main areas:

Telecoms

Skilled IT professionals are always in demand. There’s a wide range of career paths on offer and many of them are technical – however, lots of IT jobs involve working with other people in a team. Here are some of the careers in IT:

It’s a growing sector with lots of different career paths. You could be installing fibre optic broadband cables, selling contracts in a call centre or assisting customers in a mobile phone shop. Apprenticeships are a recognised way of progressing through this industry.

IT trainer – these people make courses to teach clients how to use computers and different applications. They train people of all abilities and backgrounds. Salary: starting around £18,000.

Telecoms technician – the people who install, test and repair telecommunication systems like telephone and broadband cabling. Salary: starting between £12,000 and £15,000.

Web designer – these designers use a mixture of technical and creative skills to build websites that look good, function well and are user-friendly. Salary: starting between £16,000 and £20,000.

Customer service – the people who assist contract holders and users with any enquires, from billing to technical problems.. Salary: starting between £14,000 and £16,000.

As you can imagine, almost every organisation and business out there uses computers as part of their daily operations. In the UK, 21 million people use IT at work every day! From hospitals and power stations to charities and banks, IT is found in all parts of life. The IT industry is all about computers and information systems – designing them, developing them, making them, selling them and installing them.

Software developer – these people design computer programmes and applications that help businesses work more effectively, such as bookkeeping software. Salary: starting between £20,000 and £26,000. Helpdesk assistant – offering support to IT users with technical difficulties. Salary: starting between £14,000 and £17,000.

Telecoms is a broad term for any technology that transmits information, like phone lines, broadband, TV, mobile phones and satellites. This industry includes internet suppliers, mobile phone companies and the big companies like BT and SKY who offer a wide range of services (phone + broadband + satellite TV) in one package.

NORTH EAST FOC US

IT & Telecoms is one of the fastest moving sector s out there, and the North East is no exc eption. Most of the com pa nies in this region are IT companie s and there is a need for young, qualified recruits. Beyond that, eve ry business uses compu ters so IT skills will make you more em ployable.

Fast facts

• 49,000 people work in the IT & Telecoms sec tor. • There are 2,190 workp laces in the IT & Teleco ms industry; most of them are IT com panies. • The North East has a growing digital sector.

Start learning!

Want a course in the No rth East? Then turn to pa ge 52 to find out how to access you r local 14-19 prospectu s. It will tell you who’s offering what cou rse in your local area, or you could visit www.opendoorsmed ia.co.uk

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CASE STUDY

GET QUALIFIED! There are plenty of vocational and academic routes into this sector...

Apprenticeships

If you’re aged 16 or over, you could take an Apprenticeship in IT services & development, telecoms, or IT user. You’ll do half of your learning on the job and half in the classroom with a college or training provider, picking up qualifications along the way. Here are the Apprenticeship frameworks relevant to the sector, both of these are NVQ level 2: • IT and Telecoms Professionals • IT User

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Information and Library Services • IT and Telecoms Professionals • IT User You can also do a Higher Apprenticeship, NVQ level 4 in: • ICT Professionals

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below. In this industry demonstrating that you’re handy with computers is an obvious advantage; however technical roles may require other skills too. Here are some recommended A Level subjects, which could set you in the right direction: • Computing • Design & Technology – Systems and Control • ICT

Bella Bathrooms - On Line & On Course Bella Bathrooms offer their customers an unrivalled choice of bathrooms to reflect the latest designer trends and innovations. Business partners James and Graeme are proud of their roots as plumbers and created Bella Bathrooms to offer quality, well designed items without the designer price tags from a sleek, contemporary online store. As the business expands, the web design, content and appeal for customers is in the capable hands of a team specifically recruited with assistance from ITEC North East to develop their skills and experience on a day-today basis, working towards Apprenticeships in ITQ (IT User). Ryan, Sarah and Terence, all aged 19, studied for AS and A levels at college, however, their focus was to prove themselves to an employer and embark upon a real career in an IT role. Under James’ supervision his young team are justifiably proud of their progress to date and the level of trust and responsibility they are given. James intentionally recruited his team without previous experience as a “blank canvas” to train them exactly to his standards and ways of working. ITEC also recruited Jenny, aged 23, who originally worked as a trainee web developer, but her previous admin experience has now seen her responsible for stock control and logistics, offering her new challenges ensuring stock availability and delivery of customer orders. Sarah Sumner, Office Manager fully endorses Bella Bathrooms association with Apprenticeships to recruit, train and develop a strong team who are definitely showing real potential to grow alongside the business and their plans to treble in size with potential for 8,000 online products. For more information call 01325 328440 or visit www.itecne.co.uk

Foundation Degrees

You can also do a foundation degree in Information Technology. A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from honours degrees as they usually involve learning in the workplace as well as at university or college.

USEFUL LINKS Skills Council for this industry www.e-skills.com - the Sector www.microsoft.com/uk - Microsoft UK www.comptia.org - Computer Technology Industry Association (CompTIA) www.bigambition.co.uk - Big Ambition www.careersbox.co.uk - Careers films on the web www.opendoorsmedia.co.uk - Our online careers resource

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ENERGY AND RENEWABLES SECTOR You could be working with state of the art nuclear technology Lots of fresh recruits are needed with the new technology being developed

In helping to develop lowcarbon energy your career could help save the planet You could work in the great outdoors ... or even at sea If you like variety this could be the sector for you, there are opportunities for all ... 21

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ENERGY & RENEWABLES The energy and renewables Sector is one of the most varied and diverse of all the industry sectors. There are lots of different job roles, from engineers and technicians, to operatives and customer care staff. With the development of low carbon and renewable energies it’s also one of the most exciting sectors to work in! Here are some of the most popular job roles you can get into, for more information on these check out the useful links across the page:

ROLES Nuclear Technician Technicians perform design, specification, testing and procurement, as well as assessing plant safety and procedures. Laboratory Technician Laboratory technicians provide quality control by carrying out routine and non routine testing on different sample products, such as petroleum. Maintenance Engineer Maintenance engineers are responsible for ensuring the continuous running of machinery and equipment, organising routine maintenance procedures and carrying out repairs. Oil and Gas Maintenance These roles are usually based on offshore oil or gas platforms, and can involve repairing machinery, instruments and electronics. Network Officer Provide engineering support and management of design, construction, operation and maintenance of the network. Making sure energy gets from power stations to customers safely and effectively. Electrical Generation Worker Directly operate equipment within the power station. Whether utilising gas, coal, wind power or nuclear power they are on the frontline of generating the energy. Recycling Operative Collect and transfer recyclable materials to designated facilities, from a variety of households, industrial and commercial premises. Water Network Operative Work outside on the heavy machinery that is vital to the network, a physical job for those who have an aptitude for using tools and instruments. With many roles in the industry being engineering or technically focused there are lots of vocational pathways into the energy and renewables sector. There is also a lot of scope for progression as more skills are gained too, with roles for university graduates, as well as entry level apprentices.

SALARIES If you decide to enter the industry thro ugh an apprenticeship you can expect to start earning a minimum of £95 per week – increasin g as you train. Salaries within the industry vary from £13,000 - £30,000 depending on skill level and the role. This industry is one of the best in terms of earning pote ntial for those who enter through vocational pathways, for example many off-shore roles pay as much as £45 ,000. The EDF Advanced Nuclear Apprent iceship scheme is a good example of how a vocational route can help you get ahead. It is a four year scheme whic h starts with a basic pay rate of £8,900 and increases up to £17,000 by the end, meaning that you’ll have earn ed money and gained a valuable qualification in the industry at the same time.

NORTH EAST FOCUS power generation, Your region is strong in areas such as renewables and low ntly rece e mor and ear oil and gas, nucl s on petrochemical carbon technologies. With a big a focu Valley area there Tees the nd and oil and gas industries arou ses that cour with area your in are a number of colleges Darlington de; inclu e thes or, sect the in ers can lead to care College, nd derla College, Newcastle College, City of Sun and ge Colle d elan Clev Hartlepool College, Redcar and ge. Northumberland Colle

Fast Facts

the sector are • Over 20% of the regions firms in uits are needed. recr new so s, gap reporting skills the nation’s nuclear • The North East is home to 5% of employers. working in the oil and • There are almost 8,000 people gas industry in the North East.

Start learning!

les in the North East? Want a course in energy & renewab to access your Then turn to page 52 to find out how who’s offering what you tell local 14-19 prospectus. It will visit d coul you or , course in your local area uk .co. edia rsm www.opendoo

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CASE STUDY GET QUALIFIED! There are multiple routes into the energy and renewables sector. With many of the roles being hands-on and technically challenging, vocational courses offer qualifications to help your career progress...

Apprenticeships

Apprenticeships are a great way to get into the energy industry as they offer the practical experience required to quickly progress as an engineer or technician. Because the sector is so varied the type of work undertaken will depend on the employer and the role you’re in. Below are the Apprenticeship frameworks available in the sector, all of these are NVQ level 2: • Gas Industry • Polymer Processing and Sign making • Power Industry • Sustainable Resource Management • Water Industry

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Historically Advanced Apprentices have progressed significantly in the industry and many have gone on to become supervisors or managers. Many have remained in the industry for their whole career as this is the start of progressing to a skilled status. Below are the Apprenticeship frameworks available in the sector, all of these are NVQ level 3: • Advanced Nuclear • Gas Industry • Nuclear Decommissioning • Polymer Processing Operations • Power Industry • Sustainable Resource Management • Water Industry

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below, but which ones are right for you depend on what role you want to do. Most employers and universities value practical and scientific subjects, these demonstrate that you would be able to understand how everything works. Here are some recommended A Level subjects, which could set you in the right direction: • Biology • Chemistry • Physics • Maths

Foundation Degrees

A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an honours degree. A typical fulltime Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. They are available in a range of subjects, from power distribution to sub-sea engineering, and are a good way to get qualified and gain experience.

Danny Broadbent – Welding Apprenticeship Flying around the world and competing in international competitions... it may come as a surprise, but this is all down to a Power Sector Apprenticeship. Danny Broadbent has successfully completed his Apprenticeship in Welding and is now working for Alstom at Kings North power station in Kent. Danny has carried out his Welding Apprenticeship over four years; one of them at college, with the remaining three working on site with the other Apprentices. Recently returning from Portugal with a silver medal after competing in the International Welding Competition, Danny’s new skills have given him the opportunity to see the world and the flexibility to develop within his role. He plays a very important part in the future of power. Danny works as part of a team of welders, in an encouraging environment, where everyone supports each other and where there is always someone around to offer advice and help if there are any problems. “Day in day out everything tends to be different, it’s a good set of people you work with, with great managers who have taught me a lot. I’d recommend an Apprenticeship to anyone.” Danny Broadbent, Welder, Alstom With Apprenticeships available in the Power Sector there’s never been a better time to think about how you could get involved. The power sector offers you variety, career development and job security and relies on the innovation and hard work of people within it. Be a part of it. www.thinkpowersector.co.uk National Skills Academy for Power Friars Gate  1011 Stratford Road  Shirley Solihull  West Midlands  B90 4BN

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www.c Polymers Nuclear, Petroleum and ergy, ctor Skills Council for En Se – k www.euskills.co.u Waste and Utilities web k - Careers films on the www.careersbox.co.u s resource eer car ia.co.uk - Our online www.opendoorsmed

APPRENTICESHIPS WITH A DIFFERENCE CARLISLE, CRAMLINGTON, CO DURHAM, WALLSEND (New centres opening in South Tyneside very soon)

It’s your future…But you may need help to shape it!

RIGHT NOW - Future Strategies have apprenticeships for 16-18 year olds.

•

Achieve up to 6 qualifications at once (QCF, BTEC, KEY SKILLS + essential IT, Customer Service and principle interpersonal skills)

Multi Sectors including: Business Admin Retail Information Technology Health Care Contact Centre and Telecommunications YOUR CHOICE, YOUR FUTURE STRATEGY As part of this unique offering, we provide all other standard apprenticeship privileges:

For further information contact: 0844 848 7144 or

Earn As You Learn

web@futurestrategies.co.uk

Work experience placement within your chosen sector

www.futurestrategies.co.uk

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RETAIL SECTOR Get paid to help people shop till they drop

If you love fashion this is the sector for you!

Learn skills that can be used in most careers

(Don’t forget about the staff discount…!) The retail sector is booming in the North East…get involved! 25

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RETAIL It’s not just about working on a till – the Retail sector offers a range of career paths, from managing a shop to creating shop window displays. Everyone loves to shop, which is why this sector turns over more than £321 billion a year in the UK. Retail is about the sale of products and services to consumers (that’s people like you). It covers high street shops, supermarkets, independent shops, large national chains and more. It’s also one of the most fun and young industries out there, with more than one third of the workforce under 25 years old. Whether your strengths are creativity or organisation, there’s a role for you. Here are the main areas in the sector:

Store operations

One of the most exciting places to work, store operations is about delivering customer service. Sales assistants help customers in the shop and make the overall shopping experience better. Salary: starting between £11,000 and £15,000 a year.

Buying

NORTH EAST FOCUS Our region has loads of opportunities for anyone pursuing a career in retail, whether you want to be a buyer for a large department store, a market researcher or a shop manager.

Buyers are the people who choose what is sold in the shop, and buy the products directly from designers and wholesalers. It’s the buyers at Topshop, for example, who bring trends to the high street. Salary: starting between £16,000 and £20,000. With experience, you can earn over £45,000 a year.

Fast facts:

Visual merchandising

Start learning!

From window displays to mannequin dressing, this creative career is about making visual displays to catch the customer’s eye. Salary: starting between £12,000 and £16,000 a year.

Management

From managing a shop to overseeing a region of national chains, store managers are needed to keep things running smoothly and profitably. Salary: starting between £16,000 and £20,000, while managers of large stores can make £40,000 or more.

• Employs 10% of the workforce in this region. • Newcastle-upon-Tyne is the largest hub of retail. • Tesco has announced plans to create 2,500 jobs in the region. • The sector employs over 110,000 people in this sector.

Want a course in the North East? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what course in your local area, or you could visit www.opendoorsmedia.co.uk

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GET QUALIFIED There are several courses you can take to help start a career in Retail. Once you have work experience these qualifications will help further your career...

Apprenticeships

The Retail Apprenticeship covers a wide range of job roles in retail, from visual merchandising to sales. You’ll get a job with an employer (for example, a national chain like Superdrug) and do half of your learning on the job, and half in the classroom with a college or training provider. Though this the only apprenticeship framework in the sector it can vary hugely based on the employer, the Apprenticeship gives you level 2 qualifications: • Retail

Advanced Apprenticeships

A Levels

A Levels can either lead on to university or onto a Foundation Degree, which are explained below. In this industry a lot of your success will be down to your personality rather than academic qualifications; but if you’re interested in retail management or a role as a buyer, here are some recommended A Level subjects, which could set you in the right direction: • Business Studies • Economics

Foundation Degrees

You can also do a foundation degree in Retailing. A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from honours degrees as they usually involve learning in the workplace as well as at university or college.

Employer Funded Study

Many of the big national chains (like M&S, Tesco and Sainsbury) run special training schemes for school leavers – lots of them are linked in with a management option. Entry requirements vary with each scheme – check the websites of shops for more information.

CASE STUDY Piri’s passion for retail merchandising gets her noticed Piri Logendran first discovered her flair for retail aged 16 when she took a job at the nearby shopping centre. Now she’s down to the last four young people in training hoping to represent the UK at this year’s WorldSkills event. Piri has benefitted from a Retail Apprenticeship at the Bluewater shopping centre, where she’s carving out a successful career. She said: “I started the Apprenticeship as I wanted to be learning and earning at the same time.” During her year on the Apprenticeship, Piri learned skills in numerous areas of retail and she’s delighted that her visual merchandising skills may soon grace the international stage. “My course leader included visual merchandising in a class and after that I was hooked! Representing the UK would be amazing; I can’t describe what a big deal that would be for me. It would be great to show the world there’s a lot of VM talent in the UK, the skills involved and prove there is a lot more to it than window dressing.” For more information about getting into retail visit www.skillsmartretail.com

LINKS careers in retail. USEFreeUrinL retail.co.uk - advice on

www.aca Council com - the Sector Skills www.skillsmartretail. sector. responsible for the Retail ation siness.com - for inform bu ail ret www.diplomain . ess sin Bu in Retail about the new Diploma b - Careers films on the we k o.u x.c bo ers are www.c resource s eer car ia.co.uk - Our online www.opendoorsmed

are you looking for a rewarding, long-term career in a growing sector? an apprenticeship in social care could be the answer â&#x20AC;&#x201C; earn while you learn! Social care is a growing sector and one that offers increasing opportunities for progression. Skills for Careâ&#x20AC;&#x2122;s bespoke career pathways e-tool lets you explore where an apprenticeship in health and social care can lead and see case studies from those who work in the sector. Go to www.skillsforcare.org.uk/careerpathways for more information visit: www.skillsforcare.org.uk/apprenticeships

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HEALTH & SOCIAL CARE SECTOR Do you want to help people?

Health and Social Care is one of the biggest sectors in the North East

There are hundreds of different career paths, from IT and admin to nursing and physiotherapy

You could save lives!

Keep reading if you want a rewarding, important career….

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HEALTH & SOCIAL CARE It’s one of the biggest sectors in the UK. It’s also your chance to start a rewarding, challenging career that helps people live healthy, happy lives. If you’ve got a big heart and want to work with people, then a career in Health and Social Care could be for you. This sector is about keeping people healthy, happy and looked after – and it takes all sorts of job roles to do this from nurses and care assistants to administrative assistants and IT specialists. Healthcare is an essential part of our society, which means that there’ll always be jobs on offer for qualified people. In fact, this is one sector that continues to thrive during recessions. Here are some of the main areas in the sector, along with the entrylevel job position that could be your first step on the career ladder.

Allied health professions

People who specialise in a specific area, like speech and language therapists, radiographers, occupational therapists and psychologists. Entry-level job: Therapy clinical support worker

Dental

The dentists and dental hygienists who look after our teeth. Entry-level job: Dental nurse

Healthcare science

The scientific side to it all – includes pharmacists, biomedical scientists and laboratory assistants. Entry-level job: Pharmacy dispensing assistant

Health information

The people who help process, store and analyse patient information and medical records – medical records clerk, clinical researcher, IT professionals. Entry-level job: administrative assistant

Nursing and midwifery

Assisting doctors and consultants in patient care. Entry-level job: Healthcare assistant, nursing assistant

NORTH EAST FOCUS or employer Health and Social Care is a maj year the y ever , in the North East. In fact billion! As £4 than e mor r sector turns ove easing incr an is e ther tor, sec l an essentia demand for new recruits.

Fast facts:

working in this • Our region has the most people n. regio r sector than in any othe the next • There will be a 6% rise in jobs over s. few year or: 35% • 253,000 people work in this sect am, Durh in 24% , of them are in Tyneside derland Sun in 10% y, Valle Tees Darlington and and 9% in Northumberland.

Start learning!

Then turn to Want a course in the North East? your local ss page 52 to find out how to acce ’s offering who you tell 14-19 prospectus. It will could you or , area l loca your what course in uk .co. edia rsm doo pen w.o visit ww

GET INTO THE SECTOR! There are lots of pathways to a career in this sector – relevant work experience is one of them…

Volunteering

Social care workers and personal assistants help people with disabilities maintain their independence and live fuller lives. Entry-level job: Care assistant, personal assistant

There are lots of volunteering opportunities in Health and Social Care, and this type of experience could qualify you for a fulltime position or boost your application for a course. Visit www.volunteering.org.uk or www.do-it.org. uk to search for opportunities near you.

Wider healthcare team

Work experience

Social care

All the other jobs that keep the NHS running smoothly, like technicians, porters, gardeners, caterers, cleaning staff, etc. Entry-level job: Porter

The NHS trusts in your area will be able to arrange work experience placements. Simply ring them up and ask to speak to someone in their HR, voluntary services or education and training departments.

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SALARIES Most people in this sector work for the NHS, where an entry-level position will earn you between £13,000 and £14,000 a year . With a level 2 or 3 qualification, you could be earning £16,000. The more experience you pick up, the more you’ll earn.

GET QUALIFIED! Apprenticeships

If you’re aged 16 or over, you could take an Apprenticeship in health and social care and get a job with an employer. You’ll do half of your learning on the job and half in the classroom with a college or training provider. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Health and Social Care • Pharmacy Assistants and Technicians • Support Services in Healthcare

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Dental Nursing • Health and Social Care • Pharmacy Assistants and Technicians

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below. Most employers and universities will value subjects that demonstrate you have solid base level knowledge and would be able to develop skills relevant to the industry. Here are some recommended A Level subjects, which could set you in the right direction: • Biology (Human) • Health and Social Care • Physical Education

CASE STUDY A route into the care sector Sian Hendry was recruited to take on an apprentice’s role within a team who provide care for customers with mental health issues who live in a supported housing complex of self-contained apartments. Prior to undertaking the apprenticeship, Sian had waitressed for a number of years after completing her GCSEs and a university access course in media. She soon realised that she would prefer to take up a paid vocation that offered on-the-job and skills training, rather than just a qualification. Sian’s role is varied. She relishes the combined day’s study at college, with four days of on-the-job training. The course gives her an overview of health and social care and she is tasked with live assessments that enable her to reflect on her practical experience. On a daily basis, she can be helping customers to manage their appointment schedules, identifying signs of health deterioration and ensuring their health and safety. Sian believes that for a role in care you need empathy and patience towards others. The apprentice role has helped her to build personal confidence and gain a better understanding of mental health. For more information about social care apprenticeships visit www.skillsforcare.org.uk/careerpathways or email info@skillsforcare.org.uk

Foundation Degree

You can also do a Foundation Degree in health & social care. A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from honours degrees as they usually involve learning in the workplace as well as at university or college.

LINKSkSills for Health USEFsfoUrheLalth.o rg.uk –

www.skill k – NHS Careers www.nhscareers.nhs.u NHS .nhs.uk - Step into the www.stepintothenhs Strategic st Ea rth No rs ree /ca www.northeast.nhs.uk Health Authority Skills for Care .uk/careerpathways www.skillsforcare.org web k - Careers films on the www.careersbox.co.u s resource eer ia.co.uk - Our online car www.opendoorsmed

North Tyneside Council Work Based Learning

ur apprenticeship programmes ensure that your workforce has the practical skills and qualifications your organisation needs to succeed. We have a team of highly qualified and experienced tutors able to deliver the very best learning experience in a number of vocational areas. Our learning centres have a relaxed and friendly atmosphere with excellent facilities and workshops. We believe that ‘Every Learner Matters’ and will ensure our apprentices are supported to allow them to reach their full potential. We also provide a friendly, welcoming and safe learning environment were all of our learners will be respected and valued. North Tyneside Council in partnership with Constructing Communities offers employed and sponsored apprenticeship opportunities, specialising in: • Business and Administration • Customer Service • Construction – Wood, Brick and Fitted Interiors (Kitchens and Bathrooms) • Childcare • Health and Social Care. Apprenticeships provide you with the opportunity to: • Earn while you learn, with a minimum wage of £95.00 per week • Achieve a National Vocational Qualification • Train in the workplace, building up knowledge • Work with North Tyneside Council and / or other local employers

All vacancies are advertised on the National Apprenticeship Vacancy Matching Service, website address www.apprenticeships.org.uk or for further information please e-mail employability.skills@northtyneside.gov.uk

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CUSTOMER SERVICE & ADMIN SECTOR You could be the face of a major national company, like Orange or BT

97% of businesses say they rely on admin

If youâ&#x20AC;&#x2122;re good with people, customer service could be for you? Many top executives were once administrators

Take a fantastic first step on the career ladderâ&#x20AC;Ś 33

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CUSTOMER SERVICE & ADMIN It’s more than a sector – customer service and administration help drive businesses forward in all industries. Learn these skills and you’ll be very, very employable… Customer service

You’ve probably heard the phrase ‘the customer’s always right’. Any business that wants to be successful has to keep its customers happy, and that’s what customer service is all about. From helping a shopper find the right size at Topshop to answering customer queries at a BT call centre, customer service jobs come in all shapes and sizes. For this career, you need to be good with people and able to help them with any questions or problems they might have. You’ll also need to learn your organisation’s products and services inside and out. It can be a very rewarding career – you’ll get satisfaction every time you help a customer. Entry-level roles: Customer service representative, call centre operator, plus lots of other jobs involve customer service. Earnings: Salaries start around £12,000 to £18,000 a year. Career progression: With experience, you could become a team leader or manager, which could lead to a higher salary. Customer service skills are transferable to other careers too.

Administration

Businesses can’t function without administrators – in fact, 97% of organisations say that administration is crucial to their success. Administrators are responsible for running the daily operations of the office. They answer the phone, input data, keep schedules, type up letters and anything else that needs to be done. They’re an important part of business, which is why there are over 5 million of them in the UK. For this career, you’ll need to be organised and have good computer skills. Since administrators are needed in most organisations, you could work across many sectors. You could be a receptionist in a record company, or help run the office of a national charity. Whatever you do, you’ll be learning skills that will help you progress in your career. Entry-level roles: Administrative assistant, office junior, personal assistant, office secretary. Earnings: Salaries start around £15,000 to £20,000 a year. Career progression: Admin is a great way to get in with a company and move up the ladder. Admin skills are transferable to many other careers as well.

NORTH EAST FOCUS Our region is known for its many call centres, which offer lots of customer service opportunities. A call centre job could be partnered with a Contact Centre or Customer Service Apprenticeship and lead to valuable qualifications. Like in other parts of the country, customer service and admin skills are used in most industries, from healthcare to media, so there are plenty of opportunities about.

Fast facts:

• Call centres are a thriving industry in the region. Major call centres include British Airways in Newcastle and Orange in North Tyneside and Darlington. • With many financial services call centres based in the North East, there is ample opportunity to gain higher level specialist qualifications too. • More than 9,000 people work in North East call centres. • 6 in 10 organisations plan to invest more on customer service.

Start learning!

Want to find a course in the North East? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what course in your local area, or you could visit www.opendoorsmedia.co.uk

GET INTO THE SECTOR There are many admin and customer service roles that don’t require previous experience or qualifications. If you’re interested in admin, then look for office junior, receptionist and administrative assistant vacancies. If you’re interested in customer service, working in any high street shop or a call centre will give you real experience. Once you’ve got a job, you can start working towards workbased qualifications like NVQs. Your employer could even help turn your job into an Apprenticeship. The benefits: You’ll get on the career ladder and start earning money – you’ll also be in a good position to pick up workbased qualifications.

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GET QUALIFIED

CASE STUDY

There are plenty of vocational courses for this sector...

Danielle Wright

Apprenticeships

Danielle, age 18, started on the Future Strategies Consulting Business Administration Academy in February 2011. As part of the programme Danielle was found a customer service/business admin placement with Alizonne, a national group of private medical clinics. Throughout her course, Danielle was conscientious and hardworking and as a result of her hard work gained a full time job with the company.

There are several Apprenticeships available: customer service, contact centres, and business & administration. In all of them, you’ll learn on the job while attending a college or training provider on day release, and earn the right qualifications that will help you progress. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Business and Administration • Contact Centres • Customer Service • Sales & Telesales

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. You can build on all of the above Apprenticeships; all of these frameworks are NVQ level 3: • Business and Administration • Contact Centres • Customer Service • Sales & Telesales You can also do a Higher Apprenticeship, NVQ level 4 in: • Contact Centres

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below. Most employers and universities will value subjects that demonstrate you have solid base level knowledge and skills, and would be able to further develop skills relevant to the industry. Here are some recommended A Level subjects, which could set you in the right direction: • Business Studies • English • ICT

“My time at FSC was a huge help to my future and helped me gain skills, qualifications and a work placement. This was a huge help because before I started at FSC I wasn’t working and this gave me something to be proud of. The assessors and placement officers at FSC are great support both with issues concerning work and personal circumstances. They all work so hard to get you through your qualifications and find a placement. They want to help you build your future. I am extremely grateful to all of the staff at FSC for helping me achieve great things. The placement they got me is great and I enjoy coming into work every day and enjoy having new challenges and goals to work towards. I wouldn’t be here today with such a great job with great opportunities if it wasn’t for the fantastic team at FSC. They support you and encourage you to work. They all do such a great job.” Danielle will now progress onto her level 3 business admin apprenticeship with Future Strategies Consulting, allowing her to progress even further in her new role. For more information call 0844 848 7144 or visit www.futurestrategies.co.uk

Foundation Degrees

A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an honours degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. You can do a foundation degree in customer service management.

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IMAGINE A CAREER... Helping to cure life threatening diseases Making big money deals

Cooking five-star meals

Travelling around the world

Fitting Repairing sports shop Renovating fronts cars old houses

Organising holidays

Working behind the scenes in TV

Designing websites

Saving the planet

Caring for animals Leading outdoor expeditions

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YOUR CAREER, YOUR CHOICE Wondering what other careers are out there? Here are some of the other sectors in your region... Armed Forces

Britain’s armed forces – the Army, Royal Navy, RAF and MoD – all invest a lot in their personnel to give them an education that’s relevant in the civilian world as well as in the services. They all offer Apprenticeships so recruits can earn nationally recognised trade qualifications alongside their regular training. For example, a cook for the Royal Navy could also complete a chef Apprenticeship. Each organisation offers different schemes, so visit their websites for more details. Salary: Starting around £13,400 the first year, with excellent benefits and progression. Qualifications: The armed forces offer Apprenticeships in many areas, including Engineering, Fitting, Maintenance, Cookery, IT, Admin, Marine Engineering and more.

Business & Finance

This sector is about money – saving it, borrowing it, managing it and most of all, making lots more of it. It’s the UK’s most global industry and covers a wide range of services and products that everyone uses like bank accounts, mortgages, pensions, credit cards and insurance. The perk of working with money is that salaries tend to be higher than average. Job roles: Accounts assistant, payroll assistant, admin assistant, bank cashier, trainee accountant. Salary: Starting between £13,000 and £20,000. Qualifications: Apprenticeships in Business & Admin and Financial Services; A-level Traineeships; Foundation Degrees.

Construction

Creative, Digital & Media

Job roles: Bricklayer, labourer, joiner, painter and decorator, plasterer. Salary: Apprentices can expect to earn around £8,700 the first year, £11,600 the next, and £15,350 the third year. Qualifications: Construction Apprenticeships; Foundation Degrees.

Job roles: Graphic designer, web designer, production assistant, editing assistant, photographer assistant. Salary: Starting between £13,000 and £17,000. Qualifications: Apprenticeships in Creative and Digital Media; Foundation Degrees from Creative Writing to Animation.

Its more than just bricks and mortar. The construction industry is worth billions and builds the world around us, from hospitals and houses to bridges and football stadiums. One of the most popular ways into this career is the Construction Apprenticeship Scheme, which takes two years for a Level 2 award, and one more year for the Level 3 qualification. To apply, you’ll need to have found an employer that will sponsor you.

This sector covers a range of exciting and creative careers in TV, film, graphics, publishing and journalism. Production assistants help out on television and film sets; graphic designers create adverts and billboards; journalists write news stories; publishers print books and magazines; and photographers shoot and edit images. If you thrive on a creative buzz, there’s no better industry to be in. Competition for jobs is high so work experience is highly recommended.

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Engineering

At the heart of every technological advance is an engineer. Chemical engineers create new fuels to keep vehicles moving; civil engineers design our railways and roads; and aerospace engineers design the most modern aircraft. Engineers use problem solving, creativity and imagination to come up with answers to problems. The main challenge is doing more with less. How can they make something more cheaply, quickly and effectively than ever before? Engineering is one of the most varied sectors out there, with specialist areas like chemical, mechanical, electrical, aerospace, marine and defence. Job roles: Maintenance fitter, welder, mechanical engineering technician. Salary: Starting anywhere between £15,000 and £18,000 per year. Qualifications: Apprenticeships in Engineering; Foundation Degrees.

Environmental & Landbased

This broad sector offers lots of opportunities to make a difference to the planet, from farming and protecting wildlife to looking after parks and conservation. The main areas within this sector are: Horticulture & landscaping, Agriculture, Animal care, Environmental conservation, and Landbased engineering. Salary: Starting between £12,000 and £18,000. Landscape engineers make between £20,000 and £26,000 a year. Qualifications: Apprenticeships from Animal Care to Agriculture; Foundation Degrees.

Food & Drink

Food and drink is one of the largest industries in the UK – in fact, it even helped pull the country out of the recession. This sector is about taking what’s grown by farmers and transforming it into our favourite foods and beverages. It takes a lot of people working together to make this happen, which means loads of career paths on offer. You could be processing ingredients, fixing machines on the production floor, processing meat, baking cakes or testing quality. Job roles: Production operative, bottling operative, baker, warehouse worker. Salary: Starting between £11,000 and £17,000 a year. Qualifications: Food Manufacture Apprenticeships; Foundation Degree in Food & Drink Management.

Hair & Beauty

This industry is all about helping people look good and feel better about themselves. It’s a booming sector that makes billions each year. There are many different paths within this sector – hairdressing, nail services, beauty therapy, spa therapy – and all of them require common skills: creativity, the ability to work on your feet for long hours, good hand-eye co-ordination and up-to-date knowledge of what’s in (and what’s out). Job roles: Hairdresser, spa therapist, beauty therapist, aromatherapist Salary: Starting between £13,000 and £16,000 a year. Qualifications: Apprenticeships from Hairdressing to Beauty Therapy; Foundation Degree in Salon Management.

Manufacturing

From the cars on the motorway to the clothes in your wardrobe, many of the things we rely on have been manufactured. This sector is all about making things on a massive scale: cars, TVs, clothes, aeroplanes, fuel… it’s a very important industry. There are many career paths in the sector, from operating machinery that makes plastics or testing the quality of finished engine parts. Job roles: Production and process engineers, technicians, maintenance engineers, welders and machine setters. Salary: Starting between £13,000 and £18,000 a year. Qualifications: Manufacturing Apprenticeships and Foundation Degrees.

Motor Vehicles

This sector deals with all aspects of cars, vans and motorcycles – selling them, fixing them, servicing them and even rescuing stranded drivers. There are lots of career paths on offer, from technical to customer service based roles; maintenance and repair; sales; body and paint operations; roadside assistance; and fitting and selling motor vehicle parts. Job roles: Maintenance and repair technician, sales assistant, fast-fit technician, body repair technician. Salary: Starting between£13,000 and £18,000 per year. Qualifications: Apprenticeships in Motor Vehicles; Engineering Foundation Degrees (Automotive specific).

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Public Services

In this sector, your work could help other people and improve your local community. Public services are an essential part of our society – education, housing, the police, and the fire service are all services that the government provides for its citizens (that’s you and us). In this sector, you could help organise a community arts programme, work for a housing association or support a teacher in the classroom. Your local council is a large employer in this sector. Contact them directly for job vacancies. Job roles: Classroom assistant, nursery nurse, admin assistant, youth support worker. Salary: Starting between £13,000 and £16,000 a year. Qualifications: Apprenticeships and Foundation Degrees in Public Services.

Sport & Fitness

Transport & Logistics

Job roles: Personal trainer, fitness instructor, swimming coach, leisure centre assistant, playworker. Salary: Starting around £12,000 and can rise to £25,000 with experience and qualifications. Qualifications: Apprenticeships in Sports Management, Leadership and Coaching; Foundation Degree in Playworking.

Job roles: Vehicle technician, bodywork repairer, rail engineering technician, lorry driver, baggage handler. Salary: Starting between £12,000 and £17,000 a year. Qualifications: Apprenticeships and Foundation Degrees.

Many people think the only way you can get a career in sport is to become a professional athlete or a PE teacher – but this couldn’t be further from the truth. This sector is about promoting health and fitness. For example, exercise and fitness instructors work for gyms and leisure centres and help people stay fit and healthy. Sports coaches teach skills and techniques at all levels, from beginner to professional. Outdoor activity instructors help people enjoy themselves in the great outdoors and operations managers make sure gyms and leisure centres run smoothly.

This sector deals with all sorts of vehicles and their different purposes – the cars and motorcycles we drive, the lorries that transport goods, the trains and buses that travel across the country, even the aeroplanes that arrive and depart from our airports. All of these vehicles require skilled mechanics to keep them running, drivers to operate them safely, and organised people behind the scenes keeping everything to schedule. Many jobs involve manual and mechanical skills, however many roles deal with the public, so people skills are important too.

Travel & Hospitality

This sector helps people enjoy themselves during their free time and holidays. People working in this industry arrange our holidays, cook for us in restaurants, serve drinks at the bar, pamper us in salons, and more. It’s a buzzing, exciting sector with many opportunities to work in the UK and abroad. You could be a chef, a spa therapist or even a member of air cabin crew! While working hours often take place when other people are enjoying themselves (evenings and weekends), many prefer escaping the typical 9-5 lifestyle. Job roles: Travel agent, waiter, trainee chef, air cabin crewmember. Salary: Starting between £11,000 and £16,000 a year. Qualifications: Travel Services and Hospitality & Catering Apprenticeships; Foundation Degrees in Hospitality Management.

START LEARNING

Want to find a course in one of these sectors? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what in your local area.

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NEAC: A FIRST FOR APPRENTICES WITH THE LAUNCH OF A NEW INTERACTIVE CV SERVICE TO ENSURE ITS APPRENTICES STAND OUT FROM THE CROWD!

SCAN HERE TO VIEW AND APPLY FOR OUR CURRENT VACANCIES The North East Apprenticeship Company (NEAC) is the first apprentice agency to provide a ‘revolutionary’ new online CV service which will benefit both young apprentices and employers. Apprentices at the NEAC will be among the first people in the UK to use Innovate CV, an interactive online method of marketing your talents to employers. Billed as ‘the future CV’ the Innovate CV website www.neapprenticeship.innovatecv.com allows apprentices to create multi-media resumes as part of their search for an apprenticeship. It also enables prospective employers to browse through a showcase of skills and qualifications online and find the right person for their vacancy, saving them time and delivering costs savings in the process. NEAC is making the most of advances in technology to make sure its apprentices have the best possible opportunities to find employment while looking at ways to improve our service to employers said Managing Director Paul Champion. He added: “This is another exciting first for the North East Apprenticeship Company. In signing our apprentices up to use Innovate CV, we are leading the way in introducing the very latest advances in recruitment techniques. “This online CV helps employers to find and recruit the candidates best suited to the roles within their organisation. And each employee using it can also update and review their CV over time too.”

NEAC has signed up more than 150 companies since its launch last year and has a regional brief to expand apprenticeship positions, tackling the skills gap to create more new apprentice jobs in the next few years, particularly among small and medium enterprises (SMEs). Innovate CV requires the candidate to input their information from which it creates an online CV for use on this and other websites. It links in with candidates existing social networks to help secure employment as the platform provides a functionality to share a CV on sites such as LinkedIn, Facebook and Twitter. Among its many features is an onsite search engine which candidates can use to help find useful contacts to assist with their job search. The Career and Training section of the website highlights any skills and knowledge the candidate may lack when pursuing their dream job, and provides opportunities for them to enrol on online courses to fill the gaps. The launch of Innovate CV from NEAC aims to highlight the talents and skills of apprentices and celebrate the value of apprenticeships, while also ensuring that employers have as much information about the young people who they could potentially employ and invest in in the future. For more information on how to be an apprentice or to see what vacancies we have take a look at www.neapprenticeship.co.uk or email info@neapprenticeship.co.uk Tel: 0191 490 2453

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SPOTLIGHT ON THE NORTH EAST International companies like Nissan are investing heavily in the North East Home to top colleges and training providers

Leading the way in low carbon technology Employers invest more in training than any other region

The North East attracts 8.5 million visitors each year

Home to national employers like Orange and the NHS

...AND SO MUCH MORE!

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YOUR REGION Take a look at some of the major opportunities in the North East

nd Northumberla ness – in fact, there are only

l wilder nities berland is rura of job opportu Lots of Northum there are plenty ill, logy, St no ! ch ile te m re on squa n low carb ee gr in are 61 people per ith w lo rly n techno gies rland, particula ld-leading gree or W in Northumbe h, g. lyt in B er in ne Centre als and engi ewable Energy pharmaceutic New and Ren e sses. th ne at si d bu pe l lo na being deve of internatio ts lo ed ct tra s at which in turn ha Hadrian’s Wall, cient castles, an its r fo n ow . Thousands of nd is well kn e market towns Northumberla qu es ur ct urism pi d tlines an e Leisure & To gorgeous coas which is why th , ar! nd ye a rla be ds un um orth a billion po lf ha er tourists visit N ov in ing, bringing industry is boom exham, Blyth d, Morpeth, H ee w -T on & Renewable up kerwic urism, Energy To & e ur is Key places: B Le , ncil Public Services nd County Cou Key sectors: , Northumberla ce an ov C s: Key employer y-steps.co.uk ctus: www.m 14-19 prospe

WELC THE N OME TO ORTH EAST

County Durham County Durham has a world-class Science, Engineering and Technology sector. Some of the most exciting leading edge technologies in the world are under development in Durham across fields such as nanotechnology, microelectronics and stem cell research. Sedgefield has one of the most advanced science and business parks in the UK. It’s not all about science, though. Like the other parts of the North East, Leisure & Tourism plays a big part of Durham’s local economy. Key Places: Durham, Darlington, Bishop Auckland Key Sectors: Engineering & Manufacturing; Leisure & Tourism Key employers: Durham County Council, NHS, Durham University, GlaxoSmithKline 14-19 prospectus: www.help4teens.co.uk/

Northumberland

Newcastle and Gateshead Tyneside Sunderland

County Durham Tees Valley

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Newcastle and G ateshead

Tyneside st growing North Tyneside has one of the faste It’s home to the . East business scenes in the North big names like ses hou h whic , UK’s largest office park Society, and ing Build le cast New ble, Proctor & Gam Orange. t beautiful South Tyneside has some of the mos e to start plac t grea a also It’s . land beaches in Eng ring, inee your career, with key industries of Eng ices. The serv ore offsh Manufacturing, ship-repair and too! ing, grow is or Leisure & Tourism sect s& Key sectors: IT & Telecoms, Busines & Tourism, ure Leis , Finance, Health & Social Care Construction Orange, Key employers: Procter & Gamble, iety Soc ing Build le cast New orted.org.uk, 14-19 prospectuses: www.get-it-s www.ST19.net

United by its seven bridges and spectac ular riverscape, Newcastle & Gates head is an importa nt business centre cultural centre of the and North East. Newcas tle & Gateshead ha vibrant nightlife, shop sa ping, culture and hig h profile sporting ev like the Great North ents Run. This vibrant nig htlife also ensures the are plenty of visitors re too, with tourists co ntributing £1.2 billio the local economy. n to Newcastle & Gates head are also world leaders in further an higher education. As d well as Gateshead College and Newc College, there aroun astle d 37,000 full-time stu dents living in the cit studying at either Ne y, wcastle or Northum bria University. Key sectors: Man ufacturing, IT & Te lecoms, Business & Finance, Health & Social Care, Le isure & Tourism, Construction Key employers: The Sage Group, Newcastle City Co uncil 14-19 prospectus es: www.newcas tleroutes.co.uk, www.gatesheadpr ospectus.co.uk

Sunderland Tees Valley Tees Valley is a hub for Chemical Manufacturing, and the Energy & Renewables and Creative, Digital & Media sectors. In fact, it’s home to more than half of the UK’s petrochemical industry with a vast complex of chemical companies near Middlesbrough. Tees Valley is a great place to train. It’s home to 14 Centres of Vocational Excellence and has double the number of young people with Apprenticeships than the national average. Key Places: Darlington, Hartlepool, Middlesbrough, Redcar, Stockton-on-Tees Key Sectors: Engineering, Manufacturing, Leisure & Tourism, Ports & Logistics, Food & Drink Key employers: Barclaycard, British Energy, Santander, PD Ports 14-19 prospectuses: www.campusstockton.org, www.rc.futures4me.co.uk, www.next4me.co.uk, www.pools1419.net

This city by the se a has plenty of ca reer opportunities in motor manufactu ring and on the cu tting edge of Creative, Digital & Media. The city is fast becoming a digital centre of excellence with or ganisations like Codeworks an d Sunderland Softw are City. Sunderland is also home to Nissan, Eu rope’s most efficient car plant. Sunderland is a hu b of research and development in the car industry . 14-19 prospectus : www.sun1419.ne t

NOW…? jobs DID YOtsUthaK t there will be more

Research predic st that will require higher available in the North Ea it important for young skill levels, which makes s. t skills and qualification people to have the righ

CENTRAtreL nities for training in CONTAisCaT s, with plenty of opportu major hub for call cen se contact centres The North East Tyne and Wear, the located in Tees Valley and ng and customer service. Mostly erations (mainly for banki op e vide customer servic pro linked to be and s can yer ey plo Th . em e ting are hug g, and telemarke etin tick and n atio erv res insurance), call centre rnational companies. local, national or even inte

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    Construction · Horticulture · Business & Administration Customer Service · Employability Skills · Work Tasters Personal & Social Development · Functional Skills

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Learn New Skills · Gain Qualifications · Develop Life Skills Get a Challenging Career · Earn Money · Reach Your Goals

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IN THE NORTH EAST The North East is leading the way in science and technology, but there’s much more than that going on... Fastest growing Creative sector in the country

in cutting World leader gy lo edge techno

Employers inve st more in training than an y other region

% OF NORTH EAST WORKFORCE IN EACH INDUSTRY Agriculture, forestry and fishing Mining and quarrying Manufacturing Electricity, gas, steam and air conditioning Water supply; sewerage, waste management Construction Wholesale and retail trade; repair of vehicles Transportation and storage Accommodation and food service activities Information and communication Financial and insurance activities Real estate activities Professional, scientific and technical activities Administrative and support service activities Public administration and defence Education Human health and social work activities Arts, entertainment and recreation Other service activities 0 58% of the UK’s petrochemical sector is in Tees Valley

Science Parks such as Knowledge Campus and Netpark are supporting this high-tech industry growth

There are 5 renowned universities in the North East

the North 1 in 10 in re rkforce a East’s wo r to c e s tail in the Re

-carbon technology Leading the way in low

Leaving School in 2012? Want to learn more about full time courses and apprenticeships? Take a look at your local outstanding college and see what we can offer you!

Come along to one of our open events: 10 November 2011 5.30pm - 7.30pm 24 January 2012 5.30pm - 7.30pm 15 March 2012 5.30pm - 7pm Talk to our Careers Guidance Advisers, have a look around the college and complete an application form. Visit: www.darlington.ac.uk or call: 01325 503035 Follow us on twitter @darlingtonfe

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Darlington College, Central Park, Haughton Road, Darlington, DL1 1DR

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When only Outstanding will do Awarded Outstanding by Ofsted, Darlington College provides a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have something for you. Our college is a state-of-the-art facility which offers first class learning with inspirational teaching from experienced tutors. We are also one of the few colleges to have been awarded Beacon status, as well as being graded as Outstanding by Ofsted. One of our beauty students Louise Nockels has her sights set on a captive audience as she takes another step towards her dream career. The 18-year-old plans to launch her own business offering hair and beauty regimes to army families. And to hit her target she joined hundreds of other students enrolling on courses at Darlington College, the only FE college in the Tees Valley rated as outstanding across the board by Ofsted. As she grows her business idea, Louise has already studied Level

2 beauty and hairdressing and is now embarking on the next phase of her development, Level 3 beauty. “I’m determined to have my own business and have spotted a niche with army families,” said Louise, of Darlington, whose boyfriend is in the infantry. “Many army wives and girlfriends have time on their hands and people are much more image-conscious nowadays. “They feel more comfortable and confident wearing make-up and with styled hair and if they are not careful – and if they don’t have it done professionally – they can mess it up. College is great for learning the skills you need and getting you ready for work.” If you are interested in Part time study at Darlington College, why not come in and see us at one of our Advice and Information Day, which will take place between 10am and 2pm on the following Mondays: 3 October 2011, 7 November 2011 and 5 December 2011. Staff will be available to offer information and advice on all courses available, start dates, fees and support available to students. You can also check out our fantastic college and facilities. There is no need to book, just pop along to the college and the Customer Service Team will direct you to where you need to go.

For any more information please contact Darlington College on 01325 503050 or visit www.darlington.ac.uk Follow us on twitter @darlingtonfe

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Darlington College, Central Park, Haughton Road, Darlington, DL1 1DR

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A world of opportunities... WorldSkills London 2011 will be the world’s largest international skills competition. Young people from across the globe will compete to show they are the best of the best in their skill. Representing the UK at WorldSkills London 2011 are 43 skilled young people aged 18-24 who will compete in 37 skills ranging from Mobile Robotics to Landscape Gardening, and from Cooking to Bricklaying. 86 of the UK’s best students, apprentices and employees aged 18-25 battled it out over 4 days of competition for a chance of a place in Team UK. Over 50% of Team UK members are current or former apprentices and many are already winners of the WorldSkills UK national skills competitions. At a time when you’re making decisions about starting work or training, the WorldSkills 2011 competition shows that Apprenticeships and vocational training can lead to exciting opportunities, as well as worthwhile and fulfilling careers.

As employees, apprentices work alongside experienced staff to gain job-specific skills, and real workplace experience. At the same time, they also receive training to work towards nationally recognised qualifications. Perhaps best of all, since apprentices are employed, they receive a wage and benefit from paid holidays whilst they’re learning their trade. You can enhance your Apprenticeship by taking part in WorldSkills UK national skills competitions. Run annually in over 50 different skills, these competitions allow apprentices to test their skills against the best in the UK. To find out how to enter, please visit www.worldskillsuk.org So why not visit WorldSkills London 2011? The competition is taking place from 5 - 8 October at the ExCeL centre, and if you come along you’ll have the chance to cheer on Team UK, try a skill as part of our Have a Go campaign and get impartial information, advice and guidance about Apprenticeships and much more, from on-hand careers advisors. There will also be the opportunity to find out how you can enter WorldSkills UK competitions. To find out how to visit, please go to www.worldskillslondon2011.com

Jamie Fineran DOB Hometown School Employer Training Provider Qualifications

15/08/1990 Newcastle-upon-Tyne Kenton School G T Contracts British Gypsum Drywall Academy Working towards Apprenticeship NVQ Level 2 Dry Wall Systems, Work based SDUDI Already competed in WorldSkills UK Plastering and Drywalling (SkillBuild), 2009 and 2010, Gold medal winner

Local apprentice, Jamie Fineran from Newcastle was selected to represent Team UK in Plastering and Dry Wall Systems at WorldSkills London 2011. He spoke to us about his Apprenticeship and competing in WorldSkills. How did you hear about competitions? I got asked if I wanted to give it a go to test my ability.

What do your family and friends think about you competing? They are just as happy as I am.

What are your biggest personal achievements so far? My biggest personal achievement so far is definitely winning gold in the Plastering / Drywall Systems national final.

What would you say to other young people considering a vocational career? Go for it and make the most of it.

Whatâ&#x20AC;&#x2122;s your ambition? To win Gold at WorldSkills London 2011. What are you hoping for by competing for a place at WorldSkills London 2011? I want to be the best in the world.

What do you think getting involved in international competitions could do for your career? Improve your qualifications and standard of work.

To find out more about Team UK, please visit www.worldskillsteamuk.org

Skills Competitions are managed by the National Apprenticeship Service.

Premier supporter of Squad and Team UK and sponsor of WorldSkills, UK Alumni

Premier training and development Partner, Squad and Team UK

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USEFUL LINKS DIRECTORY ONLINE 14-19 PROSPECTUSES

MAJOR COLLEGES

County Durham www.help4teens.co.uk

NEWCASTLE & GATESHEAD

Darlington www.futures4meindarlington.com Gateshead www.gatesheadprospectus.co.uk Hartlepool www.pools1419.net Middlesbrough www.next4me.co.uk Newcastle upon Tyne www.newcastleroutes.co.uk North Tyneside www.get-it-sorted.org.uk Northumberland www.my-steps.co.uk Redcar and Cleveland rc.futures4me.co.uk South Tyneside www.ST19.net Stockton-on-Tees www.campusstockton.org Sunderland www.sun1419.net

Gateshead College www.gateshead.ac.uk 0191 490 0300 Newcastle College www.ncl-coll.ac.uk 0191 200 4000

TYNESIDE South Tyneside College www.stc.ac.uk 0191 427 3500 Tyne Metropolitan College www.tynemet.ac.uk 0191 229 5000

SUNDERLAND City of Sunderland College www.citysun.ac.uk 0800 092 6506

COUNTY DURHAM Bishop Auckland College www.bacoll.ac.uk/ 0800 092 6506 Darlington College www.darlington.ac.uk 01325 503050 Derwentside College www.derwentside.ac.uk/ 01207 585900 East Durham College www.eastdurham.ac.uk/ 0191 518 2000 New College Durham www.newcollegedurham.ac.uk 0191 375 4000

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TEES VALLEY Askham Bryan www.askham-bryan.ac.uk 01287 633870 Cleveland College of Art & Design www.ccad.ac.uk 01642 288000 Hartlepool College www.hartlepoolfe.ac.uk 01429 295000 Hartlepool 6th Form www.hpoolsfc.ac.uk 01429 294 444 Middlesbrough College www.mbro.ac.uk 01642 333333

Middlesbrough Council www.middlesbrough.gov.uk Newcastle City Council www.newcastle.gov.uk North Tyneside Council www.northtyneside.gov.uk Northumberland County Council www.northumberland.gov.uk Redcar & Cleveland Borough Council www.redcar-cleveland.gov.uk South Tyneside Council www.southtyneside.info Stockton-on-Tees Borough Council www.stockton.gov.uk

Redcar & Cleveland College www.cleveland.ac.uk 01642 473132

Sunderland City Council www.sunderland.gov.uk

Stockton Riverside College www.stockton.ac.uk 01642 865400

OTHER USEFUL SITES

NORTHUMBERLAND Northumberland College www.northumberland.ac.uk 01670 841 200

LOCAL COUNCILS Darlington Borough Council www.darlington.gov.uk/ Durham Council www.durham.gov.uk Gateshead Council www.gateshead.gov.uk

Careers Advice www.careersadvice.direct.gov.uk Careers Box www.careersbox.co.uk/ Jobcentre Plus www.jobcentreplus.gov.uk/ National Apprenticeship Service www.apprenticeships.org.uk/ Skill www.skill.org.uk/ Work Experience www.work-experience.org

Hartlepool Borough Council www.hartlepool.gov.uk

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WWW.OPENDOORSMEDIA.CO.UK You’ve reached the end of the magazine, but that’s not all we have to offer! We also have the best website out there for finding out about courses and training opportunities in your area, don’t take our word for it though, log on now and check it out... Because we know you want the lowdown on opportunities where YOU live there is a unique site dedicated to your region, click on your area to get started. There are a bazillion websites out there with out of date information on careers and training so the internet can be a confusing place if you’re looking for advice. At Open Doors we put all of the info you need in one place and point you in the direction of the other websites that can help too. Once you’re on the site there are 3 main steps to make sure you get the best information, it’s almost like having a virtual careers advisor!

STEP 1

ER GET THE FREE NEWSLETTyou updated on

sletter and we’ll keep Make sure you sign up for our new more in your area. To sign up just click courses, training opportunities and ’t nal home page, this means you won on the pink box to the left of the regio or se cour new stic fanta a your area has miss a beat as whether a college in ils apprentices to hire we’ll fire the deta new for ing look is r loye a major emp us at Open Doors... direct to your inbox. Just leave it to

STEP 2

EXPLORE THE SITE

There’s a lot going on in your region and it’s hard to know where to start, but our ‘Careers’ section is the best place get going. This will give you an insight into the careers out there and how to get into them in your area. You can also check out the ‘News’ section for the most up to date information on everything from upcoming open days to providers with new vacancies. If you’re still undecided on what’s best for you head over to the ‘Stories’ section to see what young people who’ve actually been in your shoes have to say.

STEP 3

FIND YOUR PROVIDER OR COLLEGE

It’s all very well you knowing what career you’re interested in, but you need to know which providers near you can help you get the the qualifications you need. If you head to our ‘Links’ section you can see you, want who area colleges, training providers and employers in your and see what courses they offer. We also link to your local councils and 14-19 prospectuses so if you need more help you can find it there too.

We’re improving our site with swanky new features over the next few months so make sure to come back and have a look regularly. In the meantime check us out on facebook or twitter. You can find the links on the top of our website so come and say hello.... we won’t bite, honest!

CLEVELAND COLLEGE OF ART&DESIGN OUTSTANDING Ofsted 2009

COURSES STARTING SEPTEMBER 2012 Edexcel BTEC Level 1 Diploma in Art & Design Edexcel BTEC Level 2 Diploma in Art & Design Edexcel BTEC Level 3 Extended Diplomas 3D Design (Interior, Architectural & Product) Art & Design Design Crafts Fashion & Clothing Fine Art Graphic Design Interactive Media Photography Textiles

t tDo GeC C A50p for

BTEC Foundation Diploma Art & Design (full & part time) A-levels Graphics Textiles Photography Fine Art Three Dimensional Design Business Studies English Language Psychology History of Art

OPEN EVENTS 2011/12 Monday 10th October 4pm-7pm Saturday 26th November 10am-2pm Saturday 28th January 10am-2pm Saturday 3rd March 10am-2pm Tuesday 24th April 4pm-7pm

Dedicated CCAD bus routes; Hartlepool / Billingham / Darlington / Stockton / Norton / Thornaby / Yarm / Eaglescliffe / Ingleby Barwick / Saltburn / Marske / Redcar / Eston / Normanby / Loftus / Brotton / Skelton / Guisborough / Ormesby See website for more information

Green Lane Middlesbrough TS5 7RJ

www.ccad.ac.uk 01642 288 888

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An educational charity providing specialist further and higher education programmes in the creative professions