Quality Assurance by Open Polytechnic

QUALITY ASSURANCE

WELCOME TO OPEN POLYTECHNIC Whether you are looking to improve your career prospects or want to learn something new, we can help you achieve your goal. We specialise in open learning – learning that gives you more freedom to decide what you study and where youbstudy. Our courses are speciﬁcally designed for delivery by distance, which means you can ﬁt your study around your life. And just because you are learning by distance, it doesn’t mean you have to do it alone. You will have access to your tutors and lecturers by email or phone and to other students studying the same course through the Online Campus, the student support section of our website. It is our goal to make sure that you enjoy your study and that you succeed. So welcome to learning for today’s world, and congratulations on taking up the challenge of further education.

Please note that information contained in this brochure may be subject to change without notice.

CERTIFICATE IN QUALITY ASSURANCE (LEVEL 5) Qualification code: OP5280 Level: 5

Credits: 90

Open Polytechnic’s Certificate in Quality Assurance covers a full range of quality management principles at a practical level. It will equip you with the concepts, tools and techniques to manage and improve organisational processes, so you can deliver value to customers and maximise operational efficiency and effectiveness. Offered in conjunction with the New Zealand Organisation for Quality (NZOQ), this qualification meets the needs of a wide range of service and manufacturing industries. It also allows you to apply your experience within your workplace straightaway. The programme will expose you to applications and practices employed in different industries which will broaden your understanding of quality management in the workplace. SKILLS YOU WILL LEARN On completion of this qualification you will be able to: · explain how modern quality management concepts add value to an organisation · assist an organisation in developing good customer and supplier relationships · explain the importance of team work and staff training in establishing a quality improvement cycle · select and use a range of quality tools to create quality improvements and enhance performance · explain how the use of appropriate statistical information and the Six Sigma approach can enhance quality of products and/or services by reducing variation · introduce or enhance quality systems · apply appropriate tools to measure and enhance the quality of design · integrate environmental management and occupational health and safety into quality systems to create a total quality management approach 1

· establish and participate in monitoring, quality audit and evaluation processes · use effective measurement and calibration techniques · develop effective ways of obtaining good stakeholder feedback that can be used to improve a product or service. QUALIFICATION STRUCTURE It is strongly recommended that you study the courses in the order shown below and apply to enrol in no more than two courses at a time. For a full description of each course, please visit the qualiﬁcation page on our website. COURSE CODE

TITLE

CREDITS

QM501

Quality Management

QM502

Quality Improvement

QM503

Variation

QM504

Implementing Quality

QM505

Quality Systems

QM506

Maintaining Quality

QUALIFICATION Once you have completed six courses, you can apply to receive the Certificate in Quality Assurance (Level 5). Upon completion of the qualification, you will have the necessary knowledge and skills to satisfy minimal educational requirements, which, combined with work experience in quality, can lead to professional recognition as an NZOQ Certified Quality Practitioner or Certified Quality Manager. You will also: · be well placed to progress to higher-level study in business and quality management, such as the Graduate Diploma in Quality Systems (Level 7) at Massey University. For more information visit massey.ac.nz 2

· have enhanced employment opportunities in specialist quality roles or more general supervisory or management positions · be able to pursue areas such as auditing, evaluation and implementation of organisational systems and quality improvement.

General information ADMISSION REQUIREMENTS This qualification is open to New Zealand citizens and permanent residents living in New Zealand or overseas, international students living in New Zealand and international students living overseas. To gain admission you need to meet one of the following conditions. · Be working in a service or manufacturing industry or voluntary organisation. · Have recent employment experience or knowledge of the employment environment. · Have a level of literacy that will allow you to submit structured assessments, with appropriate grammar and spelling, as expected in a professional quality assurance position. You must also have: · a minimum of 14 credits at NCEA Level 1 or higher in mathematics, or equivalent qualification · a minimum of 8 credits at Level 2 or higher in English, or equivalent qualification. Applicants 20 years of age or over who have not achieved these academic requirements or the equivalent may be admitted if they are able to demonstrate that they have a reasonable likelihood of success. This may mean that the applicant will have to successfully complete another qualification or course before they can be admitted to study this qualification.

English language English is the language of study at Open Polytechnic. You will need to be able to read and write well in English so that you can understand course materials and also submit written assessments. There are criteria that must be met if English is not your first language. For more information about English language requirements, please call freephone 0508 650 200 or visit openpolytechnic.ac.nz/englishlanguage International students International students who are residing in New Zealand and studying part-time must have a verified work permit/visa. Please note the expiry date must be after the end date of your course. You will also need one of the following: · A Variation of Conditions allowing study at Open Polytechnic. · A letter of authorisation from your employer (on letterhead) confirming that you need to undertake this training as part of your job. International fees must be paid in full at the time of enrolment. DELIVERY All six courses are blended which means you will be sent printed material which is supported online through our Online Campus. Access to the internet is required for all courses in this qualification. Please contact us if your organisation has any specific needs or training requirements. See the last page of this brochure for contact details. ASSESSMENT All six courses are internally assessed. Course QM503 Variation includes a case study. Although the assessment relies on written tasks, the questions have a practical focus and demonstrate application of principles in the workplace.

Assessments need to be submitted online via Online Campus. When your enrolment is confirmed, please visit My Open Polytechnic to view your assessment due dates. To access My Open Polytechnic, visit openpolytechnic.ac.nz and click on the login button at the top right of the page. ENROLMENT This qualification is open for admission throughout the year and each course officially starts on the first Monday of the month you choose for enrolment. You need to enrol online from our website. Visit openpolytechnic.ac.nz/howtoenrol for more information. You will be advised if additional information is needed to progress your application, and you can usually complete this online during the application process. When your enrolment is confirmed, we will send you a letter with your course start and end dates and where you can find assessment submission deadlines. COURSE MATERIALS You will need access to a statistical calculator. The Casio fx-82AU is recommended. SET TEXTS There are no set textbooks required for this qualification. STUDY TIME All courses have a credit value which helps you work out how much study time you will need. Allow about 10 hours of study per credit. Fees Fees are displayed on each course and qualification page on our website. Visit openpolytechnic.ac.nz and browse our subjects and courses to find the fee information you need. Annual administration fee You will need to pay a non-refundable annual administration fee with your first enrolment in each academic year.

Loans, allowances and other funding Student loans and allowances are administered by StudyLink. We recommend that you apply for a student loan at least 4 weeks before the commencement of your study. We cannot confirm your enrolment or send your course materials until your fees have been paid. For more information, or to find out if you’re eligible for a student loan, visit studylink.govt.nz or give StudyLink a call on 0800 889 900. Financial assistance We have a fund to help students who are in financial need and have no other option for financial support. This fund is available for course fees and/or set textbooks. Conditions apply. Contact us for more information. See the last page of this brochure for contact details. Scholarships We also offer a range of scholarships to support students. Visit openpolytechnic.ac.nz/scholarships for more information. LEARNING SUPPORT Your lecturer You will have a lecturer for each course you study. Your lecturer is there to help you through the course work, make sure you have understood the study material, and check your progress. You can contact your lecturer on our freephone or by email, fax or letter. Their contact details will be in the information we send you when you enrol. STUDENT INFORMATION You can find current enrolment and study information on our website including details of our systems and processes and the services we offer. For more information visit openpolytechnic.ac.nz/studywithus

Te Wähanga Whakapakari Ako (the Learning Centre) Te Wähanga Whakapakari Ako (the Learning Centre) can help you with a wide range of learning support services and resources. These include: ·

tips and techniques to help you succeed in online and distance learning

one-to-one consultations with a learning advisor (telephone or email)

StudyWise and ExamWise which are free online study and exam preparation workshops

disability services

a student mentoring programme.

For more information visit openpolytechnic.ac.nz/learningsupport Te Kura Wänanga (the Mäori Office) Te Kura Wänanga (the Mäori Ofﬁce) can help you with your learning and cultural needs in a kaupapa Mäori context. We use Mäori values and principles to enhance your learning journey. For more information visit openpolytechnic.ac.nz/maorisupport MY OPEN POLYTECHNIC My Open Polytechnic is our online portal for our students. With My Open Polytechnic you can: · update your details · view your study information · track the status of your materials · access your assessment submission deadlines, marks and final grades for each course · check your account balance · access Online Campus and the library. Once you’re enrolled, you can also keep track of your study information on the go with the My Open Polytechnic smartphone app called My OP. To download the app, search for “My OP” on the App Store (Apple iPhone) or Google Play Store (Android smartphone). These come pre-installed on your smartphone.

ONLINE CAMPUS Online Campus is the area of our website where you can: · access and submit assessments · link to web pages speciﬁc to your course, including frequently asked questions (FAQ), assessment hints, web resources, staff information and sometimes online quizzes and tutorials · communicate with other students in your course, and with your lecturer or tutor · access the library. LIBRARY We provide a library service for students. There is no additional fee for using it. The library service provides: · online resources · guides on how to search for information · a distance lending service with free and fast delivery · information about study techniques. For more information about the library visit openpolytechnic.ac.nz/oplibrary

Notes

Contact us Website: openpolytechnic.ac.nz Freephone: 0508 650 200 Overseas phone: +64 4 913 5300 Email: customerservices@openpolytechnic. ac.nz Private Bag 31914 Lower Hutt 5040 New Zealand OTHER USEFUL CONTACT DETAILS NZOQ Website: nzoq.org.nz Email: quality@nzoq.org.nz Phone: 06 351 4407 PO Box 622 Palmerston North 4440 New Zealand NZQA Website: nzqa.govt.nz Email: helpdesk@nzqa.govt.nz Phone: 04 463 3000 PO Box 160 Wellington 6140 New Zealand

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Freephone 0508 650 200 Overseas phone +64 4 913 5300 openpolytechnic.ac.nz Private Bag 31914 路 Lower Hutt 5040 New Zealand