Remade by Orangebox

Every year, an estimated 3 million items of office furniture end up in UK landfills, contributing significantly to environmental pollution and driving additional resource use*

*WRAP 2011

why?

The science is very clear in telling us that our collective actions over the next decade are becoming increasingly important.

We believe that developing a more circular economy is an important part of the global response that’s required, to acknowledge that natural resources are finite, to make the most of the resources we do have, and to eliminate waste wherever we can.

To this end, Orangebox is working to ensure that our products, and the business models that support them, keep the materials we use at the highest value, for the longest time possible.

How our customers procure and use furniture in the future will play a crucial role in the transition towards the circular economy, and many are now recognising that making the most of what they’ve already got can play a big part in reducing their impacts.

Our aim is to promote closed-loop cycles of use for all the materials we’ve used, so, to get the most from the resources invested in every piece of furniture we’ve taken steps including dematerialisation, design for disassembly and material identifiers on large parts.

No matter how good a product is, there comes a time when its first useful life comes to an end...

what is

This service will give our current customers an opportunity to by revitalising their existing furniture items.

what is

re-made by orangebox is a service offered to customers who are looking to reduce their carbon impact by making the most of the resources they already own, instead of purchasing 100% new.

It’s designed to give fresh value and additional life to existing Orangebox furniture items that have come to the end of their current use.

as good

as new Our provides but with

original DO-HBA DO better-HBA carbon footprint: 68kg CO2e* carbon footprint:

re-made by orangebox furniture provides the same reliable performance, with a greatly reduced carbon footprint.

better-HBA

re-made DO-HBA

40.6kg CO2e* carbon footprint: 12.5kg CO2e*

* Delivery transport not included.

as good

original AD-85C carbon footprint: 509kg CO2e

re-made carbon

good as new

We want to make sure we can walk before we run, so for now at least, the scope of our re-made by orangebox service includes the Do task chair and all the following soft seating collections.

product range

®

better away from the desk

* Any other requested items price on application

structure pricing

All re-made by orangebox pricing is based on a % discount off the retail price for the equivalent new product.

Tailgate collection and redelivery in accordance with our normal postcode schedule is included in the % discount. Other delivery and installation options available POA.

Depending on project size and product, Orangebox may be able to carry out task-chair remanufacturing works on-site. This option can be discussed during the enquiry phase as it may incur additional labour & travel costs.

* Re-made task chairs include a new seat cushion, seat fabric, castors, arm pads and gas lift

ALL REPLACED PARTS WILL BE RECYCLED & WILL NOT GO TO LANDFILL.

PLEASE

Orangebox products are designed and built in the UK and local manufacturing is important to us.

We reduce upstream transportation impacts through carefully sourcing raw materials and manufacturing component parts locally to us. Around 45% of component parts are manufactured within 10 miles of our factory in South Wales, and over 90% come from within mainland Europe.

We’ve invested in dedicated facilities at our manufacturing HQ in South Wales to ensure re-made by orangebox is as robust and efficient as possible.

In order to minimise any additional transportation impacts, all product collections from site will be made by back-filling our existing delivery vehicles. Collections will be arranged in line with our postcode delivery schedule.

On request, Orangebox can issue a carbon saving estimate outlining the weight (in kg) of product and likely CO2e savings from remanufacturing rather than purchasing new.

The same trusted warranty as new. All re-made products will be returned to our customers with a 5-year structural warranty.

‘re-made by orangebox’ warranty

Warranty 2020

Warranty and guarantee periods commence from delivery to site and are subject to fair wear and tear. Retention of the warranty label attached to the product will support claim authenticity when quoting the relevant N number. Orangebox warrantees apply exclusively to the original purchaser of our products.

Re-made Task & soft seating

Warranty and guarantee periods commence from delivery to site and are subject to fair wear and tear. Retention of the warranty label attached to the product will support claim authenticity when quoting the relevant N number.

All products (based upon a normal 8 hours working day) will be free from defect and structurally sound for a period of five years from the date of delivery to site. Our warranty covers all structural parts but excludes moving parts, please refer to exceptions and exclusions below. All power modules are subject to the independent power manufacturer’s warranty, details of which are available on request. All service parts carry a 1-year warranty.

Warranty and guarantee periods commence from delivery to site and are subject to fair wear and tear. Retention of the warranty label attached to the product will support claim authenticity when quoting the relevant N number. Orangebox warrants exclusively to the original purchaser of our products that all products (based upon a normal 8 hour working day) will be free fromdefects and structurally sound for a period of five years from date of manufacture. Only approved fabrics listed in our yearly price list are covered and all materials are subject to fair wear and tear in use. This is reduced to 18 months warranty for 24 hour use or 24 months warranty for 12 hour use environments. Warranty for power modules is as per the manufacturer's warranty. All service parts carry a 1 year warranty. 2 year warranty on pod electrics.

Exceptions

• Any upholstery materials including COM, fabrics, leathers and vinyl’s and or any other surface coatingswill be supported by the individual supplier’s explicit warranty for that product.

• Any upholstery materials including COM fabrics, leathers, and vinyl’s, and, or any other surface coatings will be supported by the explicit warranty for those products.

• Where UK based dealers distribute products outside of the UK without prior written agreement fromOrangebox.

• Where UK based dealers distribute products outside of the UK without prior written agreement by Orangebox.

Exclusions

• Where product is installed by a non-authorised teams on specific products, See terms for product where Orangebox installation is mandatory.

• Any damage caused during onward freight or improper storage of the product, or damage caused by accident, and normal wear and tear

• Any abuse, misuse, accident or improper use by the customer including sitting/standing on tables or in-appropriate handling when moving products.

Exclusions

• Any products or components not installed or reconfigured correctly following Orangebox instructions.

• Colour variations - while every effort is made to ensure parity of colour, the company cannot guarantee an exact colour match on any painted metal finish or wood, or guarantee against commercial variance in fabrics, especially on repeat orders.

• Any damage caused during onward freight or improper storage of the product, or damage caused by accident and normal wear and tear.

• Natural product changes - changes due to aging or exposure to light and naturally occurring markings, scarring and wrinkles in leather

• Unapproved modifications to the products carried out by the customer or dealer.

• Any abuse, misuse, accident, or improper use by the customer including sitting/standing on tables or inappropriate handling when moving products.

• Products distributed outside the sellers territory without prior permission from Orangebox.

• Any products or components not installed or reconfigured correctly following Orangebox instructions.

THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECTS AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ORANGEBOX SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.

• Colour or variations – while every effort is made to ensure parity of colour, the company cannot guarantee an exact colour match on any painted metal finish or wood, or guarantee against commercial variance in fabrics, especially on repeat orders.

• Natural product changes – changes due to aging or exposure to light and naturally occurring markings, scarring and wrinkles in leather.

• Unapproved modifications to the products carried out by the customer or dealer.

• Unapproved modifications to the products carried out by the customer or dealer.

•Products distributed outside the sellers territory without prior permission from Orangebox.

• Products distributed outside the seller’s territory without prior permission from Orangebox.

THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECTS AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ORANGEBOX SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.

1. Customers accurately identify which of its existing furniture items it’s interested in remanufacturing. When model codes aren’t known photographs may be needed for validation and likely condition.

9 simple steps your re-made

2. The customer provides details of any new upholstery fabrics required for the remanufacturing work as they would for a new order.

3. Orangebox then based upon the transportation required.

9. On request, Orangebox can issue a carbon savings estimate outlining the weight (in kg) of product and likely CO2e savings gained from remanufacturing rather than purchasing new.

8. Furniture is scanned & the customer receipt of delivery which triggers the delivery note.

steps to start re-made journey

then issue a full quotation materials, labour & required.

4. Once a PO is received, Orangebox will arrange collection (& dismantling if required) at the first mutually convenient time.

5. Items are either returned to the facility in South Wales where the remanufacturing work can begin or service engineers commence work on-site.

7. The customer is notified via email of proposed delivery if applicable and arrangements are made for re-delivery.

6. Works are fully audited on completion. scanned as it is offloaded asked to confirm delivery via a mobile device the generation of a

Damaged product

We have a standard pricing model, any damage to frames or foams are difficult to repair & may result in us being unable to complete an economic repair. In this case we will either charge for redelivery or environmentally responsible disposal.

Transport

The additional transportation impacts are minimised by backfilling vehicles from our existing fleet on routine deliveries. As such, our postcode-based delivery schedule will dictate the appropriate collection day. A full sales acknowledgement covering details of the costs, product specification and expected lead-time is issued to the customer. Re-made products will be re-packaged as new for a secure re-delivery. Whenever possible, all packaging will be returned to our manufacturing HQ for recycling.”

Lead times

The lead-time in each case will be dependent upon the specific replacement part (and fabric) requirements of the project but we aim to ensure that all remanufacturing work is completed in approximately 4 to 6 weeks. Depending on project size, storage costs may apply.

Recycling of parts

All the replaced parts will be segregated & sent to our local recycling partner. They will find the optimum use of the parts but ensure that nothing goes to landfill.

faqs

Pricing faqs

Does your re-made pricing cover the cost of any site audits that may be required?

No, on the occasions where this will be necessary (typically larger, more complex projects) and you want us to manage this, it will need to be arranged & costed as part of the project.

Does your re-made pricing cover dis-assembly of soft seating configurations?

No it doesn’t, we’re very happy to provide this service but it will need to be arranged and costed as part of the project.

Does your re-made pricing cover collection from our site?

Yes it does, but tailgate only, so you’ll need to ensure the furniture is left on a delivery-bay ready for loading.

Does your re-made pricing cover re-delivery back to our site?

Yes it does, but tailgate only. We’d be very happy to help if you need additional support to get the product to its final location on-site, but this will need to be arranged and costed as part of the project (including any installation work that’s required – please see below).

Does your re-made pricing cover re-installation of soft-seating configurations on our site?

No it doesn’t, we’re very happy to provide this service but it will need to be arranged and costed as part of the project.

Can collection and delivery be scheduled for a specific day and time?

Yes, but if this falls outside of our standard postcode delivery schedule, it will need to be arranged and costed as part of the project.

Can the work be carried out Yes, but only for on-site re-work of hours as chair dis-assembly can be arranged and costed as part

Can you arrange temporary storage Yes we can. This will need to be

Does your re-made pricing cover replacing?

The indicative pricing we’ve published and a standard list of part-replacements cushions, back-mesh, arm pads). product’s back then we’ll let you

on site?

re-work to Do task chairs. This may have to be arranged out can sometimes be a noisy business! This will need to part of the project.

storage if our project lead-times require this? be arranged and costed as part of the project.

cover repair to any damaged parts that need published covers re-upholstery for soft-seating items part-replacements for Do task chairs (castors, gas lift, seat pads). If we find any additional issues when we get the you know right away as this may incur additional cost.

faqs

General faqs

Can you take back Orangebox items we no longer want for recycling or re-use?

No, not yet, but we are working toward this in the future.

Can you help us find someone who can deal with items we no longer want?

Yes, we have a number of trusted partners who we can put you in touch with.

Do you have a stock of re-made items we can choose from?

No, at present we’re focusing only on extending the life of items for re-use by the same customer.

Do we need to provide packaging materials to protect the product for its journey back to Orangebox?

No, our team will bring re-useable blankets with them to ensure adequate protection during the return trip.

Are re-made items covered by warranty?

Yes, all re-made items are covered by a 5-year structural warranty.

Is re-made available outside the UK?

At present, this service is only available to customers within the UK Mainland.

For re-made enquiries, please contact: remade@orangebox.com

Smartworking® London

38 Northampton Road

London EC1R 0HU

T. +44(0)20 7837 9922

F. +44(0)20 7837 4441

Orangebox Huddersfield

Bates Mill

Colne Road

HD1 3AG

T: +44 (0)1484 536 400

F: +44 (0)1484 536 410

Head Office + Manufacturing

Parc Nantgarw

Cardiff CF15 7QU

T. +44(0)1443 816 604

F. +44(0)1443 816 638

Orangebox Middle East Building 3, Office 504, Dubai Design District

Dubai, United Arab Emirates

PO Box 333016