5 minute read
With Gratitude
Looking Back and Forward...Together
McMenamins White Eagle Saloon & Hotel
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COURTESY OF MCMENAMINS
"S uccess is not final; failure is not fatal: it is the courage to continue that counts." - Winston Churchill
AMAZING! Though pandemic challenges continue, I have been in awe of our industry partners and how you have not only ‘pivoted’ but also swiveled, spun, and inverted in order to innovate and rise above them. In the midst of all this, I feel especially grateful to the many who have given volunteer time, energy, and funding so that the Oregon Hospitality Foundation could innovate workforce, training, and philanthropy programs to help support those challenges.
Looking back over the past 17 months, below are a few highlights of what we have accomplished together so far (you can also watch our short video at bit.ly/OHFweR):
WORKFORCE
• Validated and earned recognition of the importance of our industry to Oregon’s economy with my Governor’s appointment to serve as a board member representing the hospitality industry on the state’s Workforce and Talent Development Board (WTDB). The organization is “the overall advisory board to the
Governor on workforce matters, including developing a strategic plan for Oregon's Workforce Development System.” According to
WTDB’s Director Todd Nell, this is the first time the hospitality industry has been represented on the board and I was honored by the appointment.
• Succeeded in gaining the support of Northwest Oregon Works, a workforce board encompassing five counties, to identify Leisure & Hospitality as major economic segment. This designation comes with tremendous strategic and expert support for the workforce needs of the industry in those regions. Read more at bit.ly/OHFwbpr.
• Increased the number of Prostart schools in Oregon, resulting in 4,000 high-school students who are involved in our culinary and management program as they explore industry career opportunities. Throughout the year we supported program educator’s needs for virtual and career exploration resources. Read more at Oregonrla.org/prostart.
TRAINING
• Created video-based online training segments that offer best practices for handling four of the specific pandemic related guest service challenges restaurant and lodging teams are facing. Each segment is less than ten minutes, and all are available in English and Spanish.
• Facilitated webinars that included a feature on workforce recruitment and retention tactics / best practices (watch webinar recording here: bit.ly/webinar052521).
PHILANTHROPY
• Raised over $115,000 to support restaurants who were feeding those with food insecurity.
• Leveraged Travel Oregon’s “Gift of Oregon” campaign to promote hotel gift card purchases for the holidays, while also raising money for the foundation.
• Promoted #DineLocal by purchasing $8,000 of gift cards and promoting their award to entries from throughout the state in order to refocus attention on local support needs.
GRATITUDE
Though the last 17 months have been tougher than any of us might have imagined, I hope that you too are encouraged by these programs and what you, your teams, and our industry have accomplished via sheer tenacity and amazing innovation.
Please join me as you are able with expressing gratitude to the following, including my incredible ORLA teammates, who helped make these programs possible:
OHF Board of Directors:
• Eric Aebi/Chair • Ken Henson/Vice Chair • Janel Rupp/Secretary • Mark Swenson/Past Chair • Marin Arreola III • Jason Brandt • Terry Goldman • Steve Moore • Paul Paz • Cheyenne Terbrueggen • Alex Thompson
Takeout & A Movie: Funding Restaurant Efforts to Feed Those with Food Insecurity • Grubhub • Joma Films
ProStart: Supporting the Needs of Oregon’s Culinary Career & Technical Program’s Teachers and Students • The National Restaurant Association Educational Foundation • Ecolab • Rouxbe
Providing Service While Supporting Safety Course: Assisting Hospitality Employees with Pandemic Related Guest Service Challenges • Travel Oregon • Anheuser-Busch • Dutch Bros Coffee • Elliott, Powell, Baden & Baker, Inc. • SAIF • B Converse Consulting • FPW Media • Hospitality by Torres • Togather Restaurant Consulting
Dine Local Campaign: Celebrating and Supporting Oregon’s Restaurants • NW Natural • KOIN • KRCW Restaurant Week: Honoring the Resilience & Positive Energy of Oregon’s Restaurant Industry • Portland General Electric
Hospitality Help Fund: Providing Relief from the Pandemic’s Impact on Oregon’s Hospitality Industry and Resources for Recovery • The Bulleit Frontier Fund • Diageo North America, Inc.
Friends of the Foundation: Supporting OHF’s Mission Work and Operational Needs • WHH Foundation • Columbia Distributing • NW Natural • Widmer Brothers Brewing • Togather Restaurant Consulting • Altar'd State Women’s Clothing • Samuels Yoelin Kantor LLP • Best Western Plus Agate Beach • Best Western Plus Hood River Inn • Cannery Pier Hotel & Spa • Clarion Inn Surfrider Resort • Fireside Motel Gilbert Inn • Hart's Camp • Headlands Coastal Lodge & Spa • Hi-Tide Oceanfront Inn • Inn at Cannon Beach • Inn at Cape Kiwanda • Inn at Haystack Rock • Inn at Seaside • Overleaf Lodge & Spa • River Inn at Seaside • Riverhouse on the Deschutes • Saltline • The Lighthouse Inn • The Ocean Lodge • Siletz Bay Lodge
ONWARD! “Life is like riding a bicycle, to keep your balance, you must keep moving.” – Albert Einstein
Thank you for your continuing support. WENDY POPKIN, OREGON
HOSPITALITY FOUNDATION
About Wendy Popkin is the Executive Director of the Oregon Hospitality Foundation, a nonprofit 501c3 dedicated to providing educational, training, and philanthropic support to Oregon’s restaurant, lodging, and tourism industry. OregonHospitalityFoundation.org
Guest Service Tips During Covid-19 Challenges
This online course is scenario-driven addressing common guest service challenges restaurant and hotel staff are experiencing during the pandemic. Choose from a restaurant or hotel version, available in English and Spanish.
Skills Participants Will Learn:
• Guest-friendly communication of safety procedures and expectations • Creating and reinforcing organizational credibility with safety practices • Approaching a non-compliant guest with the goal of avoiding escalation • Creating positive guest experiences despite potentially awkward safety protocols
Course is available for a donation. Funds will help support the Oregon Hospitality Foundation’s mission to provide timely resources such as this course, in addition to operational funding needed to support programs for the hospitality industry’s workforce and philanthropic needs.
SPONSORS AND PARTNERS
