THE VIEW – 05/2024

2023 was a banner year for PLDT. The group generated recordbreaking revenues and expanded its Philippine and global business sectors. It also celebrated its 95th Anniversary, reflecting on its heritage and innovative growth.

The journey from fixed-line telephony to digital transformation has been remarkable. PLDT touches lives and connects its multiple communities to help them grow, work, learn and play. The group has been investing in technology, infrastructure, human capital, and communities to enable a digital Philippines.

This issue of The View marks PLDT’s 95 years of Meaningful Connections.

VISIT THE VIEW ONLINE

Welcome to the May edition of The View and visit our online version at www.firstpacific.com/press/theview. It highlights stories from First Pacific and our investee companies with videos to bring the news, innovations and events to life. The digital version can be enjoyed at your desk or on your mobile phones wherever you are. Please click in and let us know your feedback.

CONTENTS

1 A Word from the Chief

2 First Pacific FY2023 financial results

4 PLDT - 95 years of Meaningful Connections

8 Transforming the Philippines’ energy landscape

9 PLDT takes Philippine internet speed to the next level

10 PLDT spearheads Green Loan

11 ePLDT and Alibaba Cloud in partnership for digital transformation

11 PLDT, Smart establish Cloud Center of Excellence

11 PLDT launches Vision series

12 Scoops of delight - Indofood Ice Cream launches new collaboration

12 Baby snack market on the rise - Promina offers diversity in variety, flavor, and goodness

13 Indomie continuously on top of the world

13 Everyday luxury, flavor legend - Chiki and Chitato Lite

14 Transformative laboratory innovations in health services

15 MVP awarded highest Papal honor

16 PLDT, Smart in the Top 1% of world’s Leading Employers

16 CEO Insights Asia honors MPTC Chief HR Officer

17 Indofood wins Gold Award at ICQCC 2023

17 MPIC wins Best Privatization Award

First Pacific Company Limited 24/F, Two Exchange Square 8 Connaught Place Central, Hong Kong SAR

Telephone: +852 2842 4388

www.firstpacific.com

PUBLISHER

Manuel V Pangilinan

EDITOR-IN-CHIEF

John Ryan

EXECUTIVE EDITORIAL ADVISOR

Sara Cheung

EDITORIAL AND DESIGN TEAM

Editor

Julia Brown

Production Director

Katy Li

Creative Director

Jan Adams

18 Maynilad wins global Water Project of the Year

19 Indofood addresses World Economic Forum

20 Meralco eco-warriors for Earth Day

21 Guardians of the rainforests - PLDT and Smart join Huawei and government in forest protection

22 PLDT, Smart ramp up on e-waste collection

23 PLDT and Smart navigating a world of all abilities

23 A Day in the Life of Erick

24 PLDT’s strategic energy shift

25 Pride, beauty and joy - Winners of the 9th First Pacific Group Photo Competition

First Pacific is a Hong Kong-based investment holding company with investments located in Asia-Pacific. The Company’s principal investments are in consumer food products, telecommunications, infrastructure and natural resources.

Within these sectors, our mission is to unlock value by:

Delivering dividend/distribution returns to shareholders;

Delivering share price/value appreciation of First Pacific, and

Making further investments in value-enhancing businesses, taking into consideration all relevant criteria, including Environmental, Social and Governance (“ESG”) factors to better manage risk and generate sustainable long-term returns.

A Word from the Chief

members of the First Pacific community

Welcome to the May 2024 edition of The View. This is a bumper issue which includes several news stories, awards, and sustainability matters. Our biggest feature is the tale of PLDT’s 95 years of history, celebrated last November with the theme of Meaningful Connections underpinning its success and pointing the way towards a purposeful future.

This issue begins with an overview of First Pacific’s full-year results for 2023. It is filled with superlatives, from record-high profit to highestever dividend income. None of this would have been possible without the dedication of our people. On behalf of all our stakeholders, I thank you all.

We then have several pages reviewing PLDT’s first 95 years followed by a look ahead to the future with the introduction of groundbreaking fiber broadband services capable of reaching 10 gigabits per second – 100 times faster than the average connection speed in the Philippines.

Elsewhere, Indofood continues to introduce exciting and innovative food products. Through its brand Promina, Indofood is leading the trend in baby snack products, offering parents an array of choices to nourish and delight their little ones, including new broccoli and kale crackers which are gluten-free

and good for babies. Indofood’s Chiki and Chitato Lite brands have rolled out new flavors of their own to satisfy the evolving tastes of consumers while the world’s biggest noodle brand Indomie has recently launched new flavors based on Middle Eastern and Indonesian cuisine – delicious and nutritious.

On sustainability matters, we have the story of PLDT’s inaugural green loan, a billion-peso facility to modernize and expand PLDT’s fiber network. On the Meralco side, eco-warriors got together for Earth Day, while PLDT and Smart joined Huawei and the Philippine government in forest protection. Our May edition of The View ends with the winners of the 9th Annual First Pacific Group Photo Competition – which had the privilege of awarding photographs with both artistic merit and substance.

To finish, let me paraphrase for you, the reader, what I said at PLDT’s 95th anniversary celebration. We express our gratitude to you, our customers, employees, and partners. We are committed to innovating, and extending our malasakit (sincere care) so you can continue creating meaningful connections, powering our businesses and helping achieve a strong and healthy society. M V P

Fellow

First Pacific FY2023 Financial Results

Earnings and dividend income rise to record highs … again

“I AM PLEASED ONCE AGAIN TO REPORT AN ABUNDANCE OF RECORD HIGH NUMBERS IN THE FINANCIAL AND OPERATING RESULTS OF FIRST PACIFIC AND OUR GROUP COMPANIES. FIRST PACIFIC HAS AGAIN MANAGED TO DELIVER RECORD HIGHS IN TURNOVER, CONTRIBUTION FROM OPERATIONS, AND RECURRING PROFITABILITY. ”

First Pacific Managing Director and Chief Executive Officer Manuel V Pangilinan

[ Turnover rose 2% to a record high US$10.5 billion, led by PLP and MPIC

[ First Pacific received its firstever dividend from PLP, driving a increase in dividend income to a record high US$324 million vs. US$226 million a year earlier

[ Indofood and PLDT delivered their highest-ever revenues on continuing growth in demand for food products and data services

[ Net interest expense rose 30% to US$71.4 million amid an environment of rising interest rates, driving a 16% rise in overall Head Office costs to US$97.7 million, corporate overheads fell 13% to US$19.4 million

[ Recurring profit rose 19% to a record high US$603.8 million

[ Net profit rose 28% to US$501.2 million as non-recurring losses rose to US$122.1 million vs. US$19.7 million

[ First Pacific’s Board of Directors approved a final distribution of 12.5 HK cents per share (1.6 U.S. cents), up 1.0 HK cent from a year earlier and raising the full-year payout to 23.0 HK cents from 22.0 HK cents a year earlier

RECORD HIGH DIVIDEND INCOME AND INVESTMENT GRADE MAINTAINED

[ Record high cash dividend income of US$324 million

[ Interest coverage ratio 4.4x well above “comfort level”

[ Gross debt US$1.48 billion, net debt US$1.41 billion

[ Blended interest cost of approximately 5.4% and average maturity of 3.2 years

[ Fixed-rate borrowings at 49% of total

[ All borrowings are unsecured and covenant-light

[ Investment-grade credit ratings

[ S&P rating: BBB- with Stable outlook

[ Moody’s rating: Baa3 with Stable outlook

[ No borrowings fall due until 2026 following 2024 refinancing

[ No borrowings by any Group investee companies have any recourse to First Pacific

In the wake of 2023’s record-setting numbers, all of First Pacific’s four core holdings are running strong and the Company’s management broadly expect continuing improvement over the medium term. The Company is confident in

the outlook going forward, building on the solid footing of medium-term earnings growth in First Pacific’s mix of listed and private assets, and the implication that has for shareholder returns over time. <<

PLDT – 95 years of Meaningful Connections

PLDT Inc. (“PLDT”) celebrated its 95th Anniversary in November 2023 and its theme of Meaningful Connections underpins its success and carries the group forward into a purposeful future.

DOING WELL, DOING GOOD

Over the last 95 years, PLDT has striven to serve customers and touch lives, improve livelihoods and, crucially, move

swiftly with the times. Its digital transformation has seen consistent investments in new technologies and infrastructure, and in enhancing customer experience.

PLDT connects individuals, families, businesses, organizations, and the country in a myriad of meaningful ways. From the digital home to shopping to internet security, business automation to banking, education, news, and entertainment, PLDT and its wireless unit Smart Communications, Inc. (“Smart”) continue to contribute to Philippine nation-building.

TAKING THE PHILIPPINES TO THE NEXT LEVEL

A nation-building group, PLDT and Smart build and manage the infrastructure that connects the Philippines with the world, and this infrastructure supercharges the country’s internet speed. Through Maya, the PLDT group also delivers world-class digital banking, transforming lives and livelihoods across the multiple islands of the country and abroad.

1940’s

1928

PLDT was incorporated on 28 November 1928 and given the franchise to establish and operate telephone services in the Philippines.

A new law was enacted to connect a seamless nationwide network that would facilitate communication and delivery of services to the people and spur economic development.

1929

The link between Manila and Baguio was established, making the first national long -distance calls possible.

1933

Overseas radio-telephone service was established between the Philippines and the US and other parts of the world.

The first network of PLDT employed the open-wire system. Horse-drawn service vehicles and bulky wallmounted telephones were a feature of the times. PLDT then charged a sum of 7.50 a month.

The war years proved to be devastating as the US armed forces destroyed the PLDT system in 1941 to prevent the Japanese from using it. By the time the Americans regained control, only 10% of the original facilities were operational.

1980’s

PLDT also powers enterprises with innovations and services for the next technological revolution in AI, Machine Learning, Augmented Reality, cloud technology, The Internet of Things and much more. PLDT Enterprise organizes the Philippines’ most visionary annual tech conference to host global luminaries and advance the enterprise ecosystem.

And all of this has progressed from a fixed-line legacy telecommunications company born in 1928, its network served by horse-drawn engineering buggies.

A VISION FOR GROWTH

95 years from its inception, PLDT is a group transformed and wellprepared for the next chapter of innovation.

LOYALTY AND LOVE

A couple is feted for their 25-year PLDT career

Alot can happen in 25 years; in fact, dreams can come true.

As part of PLDT’s 95th Anniversary, the company feted Christina and Christopher Chan at its Pamana Awards for their 25 years’ dedicated service. It was Christina’s first job as a Quality Control Inspection Engineer in 1988, fresh from college. She told her interviewer that it was her dream to work for PLDT. She later met the love of her life – Christopher – at PLDT and their careers and lives have thrived ever since.

The Pamana Awards is an annual event which celebrates the loyalty

1992

1986

Antonio Cojuangco succeeded Oscar T Africa as President, ushering in a 12-year period of further expansion and robust business for PLDT.

1987

PLDT established the country’s first cellular telephone network. Cellular phones were bulky and installed only in cars.

Through a partnership with American Telephone and Telegraph Co. (“AT&T”). PLDT introduced the USA Direct Roving Van Service, a mobile van equipped with cellular phones, to provide toll service to rural communities.

Other services introduced were USA Direct Mabuhay and Fibernet, a point-topoint international digital leased fiber optic line service. Intelligent pay phones and the prepaid magnetic Fonkard enabled callers to make national and international calls.

1997

and dedication of the PLDT workforce. “We are very proud to organize the Pamana Awards every year because it is one of the ways we strive to inspire generations upon generations of PLDT employees, that their hard work and loyalty will allow them to thrive in the company and reach their dreams,” said PLDT Chief People Officer Gina Ordoñez.

1998

The late ‘90’s - with the Asian financial crisis - was a time of formidable challenges for PLDT. However, Manuel V Pangilinan of Hong Kong-based First Pacific Co. Ltd. saw a great opportunity in PLDT’s potential.

Launch of Agila II, the country’s first communications satellite, by PLDT subsidiary Mabuhay Philippines Satellite Corp.

PLDT partners with USbased software giant Oracle Corp. to develop a network computing infrastructure in the Philippines dubbed Phil-Net. The Philippine Internet Exchange (“PhIX”) was established.

On 24 November 1998 PLDT announced the entry of First Pacific which acquired a 17.5% stake in PLDT for approximately P29.7 billion or some $749 million at that time. Manuel V Pangilinan replaced Antonio O Cojuangco as President and CEO. Cojuangco assumed the position of Chairman.

SHARED VALUE PROGRAMS TAKE CENTER STAGE

PLDT and Smart celebrated the 95th Anniversary in ways that honored and engaged their employees with multiple gatherings throughout the Philippines and a grand Pamana Service Awards in Manila.

The group also held a PLDT and Smart Communities Day at Smart Tower in Manila to showcase the group’s award-winning initiatives to promote technology-driven livelihood,

education, disaster resilience, internet safety and digital inclusion advocacies among its communities nationwide.

Leading the event were PLDT and Smart executives and business unit heads who discussed how the programs are tied into the group’s overall purpose, mission and vision, while representatives from various partner organizations also shared the impact of PLDT and Smart’s corporate shared value programs in their respective communities during the ceremonies. <<

2000

1999

PLDT forged a strategic partnership with NTT Communications Corp (NTTCom), a whollyowned subsidiary of world-leading Nippon Telegraph and Telephone Corp. of Japan.

Smart Communications, Inc. (“Smart”), the Philippines’ largest mobile phone operator, was also acquired by PLDT.

Formation of ePLDT, the PLDT Group’s principal vehicle for investments in information and communication technology.

ePLDT developed a myriad of services and solutions including data services and Vitro centers, call centers, data security services, a digital subscriber line and innovative phone services.

On our 95th anniversary, we express our gratitude to you, our customers, employees, and partners. We are committed to innovating, and extending our malasakit (sincere care) so you can continue creating #meaningfulconnections, powering your businesses, and helping achieve a #DigitalPilipinas.

2004

Manuel V Pangilinan appointed to the position of Chairman of the Board while retaining his post as Chairman of the Board of Smart and ePLDT.

Napoleon L Nazareno was President and CEO of PLDT and Smart.

2002

PLDT continued to innovate and introduced a pioneering prepaid landline service.

2005

PLDT began upgrading its network to the Next Generation Network, a broad term for emerging computer network architectures and technologies that can encompass voice, data and video. It involved re-engineering processes, integrating our platforms, transforming products and re-orienting people.

“WHATEVER MAKES YOU HAPPY, I’LL SUPPORT YOU”

PLDT Home has captured the hearts of Philippine audiences with the real story of the deep connection between father and son. Twenty-two years after a previous iconic PLDT ad featuring Christian Vasquez as an anxious son considering a change of career path, he now reappears in a compassionate exchange with his real son.

When the son revealed that he no longer wanted to pursue his original career studies, his father replied “Whatever makes you happy, I’ll support you”

For its 95th Anniversary, PLDT brings Meaningful Connectios to life in a video sequel, with its message of respect and support through the generations.

Watch at www.firstpacific.com/press/theview.php

2006-2007

PLDT saw the rapid growth of its broadband business on the back of the Group’s wired and wireless infrastractures.

Smart partners with MediaQuestHoldings to test broadcasts of a mobile TV service.

2016

PLDT launches Voyager Innovations to develop transformative financial and internet platforms for emerging markets. Platforms include PayMaya and Smart Padala.

2021

Maya Bank receives its banking license from the Bangko Sentral ng Pilipinas on 21 September. Maya Bank moves rapidly to become #1 fintech bank in the country.

2022

On 2 August, PLDT fired up the US-Transpacific Jupiter Cable system, the Philippines’ fastest, direct data cable link to the US and Japan.

2023

PLDT Group powers the FIBA World Cup in Manila, with Smart as Global Partner in FIBA sponsorship for 2023 until 2027.

2024

PLDT service records at record highs in FY 2023 results.

Transforming the Philippines’ energy landscape

MGen, AP and SMGP launch the Philippines’ first integrated LNG facility

Meralco PowerGen Corporation (“MGen”) and its power partners are set to launch the Philippines’ first and most expansive integrated liquefied natural gas (“LNG”) facility in Batangas - in a landmark development for the Philippines’ energy sector.

On 1 March 2024, MGen, Aboitiz Power Corporation (“AP”) and San Miguel Global Power Holdings Corp. (“SMGP”) unveiled a deal which values the entire enterprise at approximately US$ 3.3 billion. MGen and AP through a 60%:40% joint venture, Chromite Gas Holdings, Inc., jointly invest in 67% of two of SMGP’s gas-fired power plants - the 1,278 megawatts (“MW”) Ilijan power plant and a new 1,320 MW combined cycle power facility. This is expected to start operations by the end of 2024.

“This is a pathbreaking venture,” said MGen Chairman Manuel V Pangilinan. “Apart from transforming the energy landscape of the Philippines, this symbolizes a milestone alliance among major players in the energy industry towards a more sustainable

future. We are thrilled to have such reliable partners as we lay the foundation for a brighter, greener future.”

POWERING PROGRESS WITH CLEANER ENERGY

In addition to the power plants deal, all three companies will acquire the LNG import and regasification terminal of Linseed Field Corporation. This will be used to receive, store and process LNG fuel for the two power plants, thus fully integrating the local energy sector into the global natural gas supply chain.

These initiatives are seen to help boost energy security and steer the country towards a cleaner, more sustainable future in line with the Marcos administration’s push for more natural gas in the country’s energy mix. The collaboration will augment the country’s power supply with over 2,500 MW of generation capacity. Crucially, it will make competitively priced, affordable power accessible to a broader base of consumers while significantly lowering greenhouse gas emissions.

A BIG WIN FOR THE PHILIPPINES AND THE PEOPLE

The collaboration among the three power companies represents a shared commitment to innovation, reliability, and environmental stewardship in the energy sector.

AP Chairman Sabin M Aboitiz said, “Both LNG and renewables are needed to achieve a balanced energy mix and well-planned energy transition. Above all, this is a big win for the Philippines and the people. Economic development is impossible without energy security, and this investment is a definitive step forward in that direction.”

SMGP Chairman and President Ramon S Ang, added, “For the first time, three leading power companies are working together to secure our country’s energy needs while transitioning towards cleaner power sources. This represents a major leap forward for our energy future, ensuring not just reliability but also cost-efficient power for many Filipinos.” <<

The Department of Energy’s Philippine Energy Plan aims for natural gas’s share in the power generation mix to achieve 26% by 2040.

This also aligns with the Philippines’ own goal to reduce greenhouse gas emissions by 70% by 2030.

PLDT TAKES PHILIPPINE INTERNET SPEED TO

THE NEXT LEVEL

PLDT Home launched its Gigabit Fiber portfolio this February, opening the Philippines to the vast possibilities of ultra-fast broadband speed.

“With Gigabit Fiber, we’re taking the internet to the next level in the Philippines,” said PLDT Home Senior Vice President and Head of Consumer Business Jeremiah de la Cruz, “It opens a whole new ecosystem of possibilities, where it’s not just supporting one service, but the digital lifestyle of Filipinos.”

The internet connection speed of this groundbreaking fiber broadband service can reach 10 gigabits per second (“Gbps”), 100 times faster than the average 100 megabits per second (“Mbps”) prevalent in the Philippines. Only a handful of developed countries such as South Korea, Japan and the United States have achieved the impressive power of gigabit-

fast internet. Its presence in the Philippines puts the country among an elite global roster of nations.

“PLDT Home’s innovation in its country-wide fiber infrastructure is primarily driven by how internet speed not only influences the way we communicate and consume information but also enables businesses, aids in work and education, sparks creative pursuits, and enhances people’s experiences,” said PLDT Chairman and CEO Manuel V Pangilinan.

ELEVATING CUSTOMERS’ DIGITAL LIFESTYLE

To support the evolving digital lifestyle of Filipinos, PLDT Home will be initially in selected areas in Metro Manila, Cebu and Davao, rolling out Gigabit

Fiber in four different plans, from 1 Gbps to a maximum of 10 Gbps to enable ultra-fast and high bandwidth online activities for everyone at home.

A TRAILBLAZING INITIATIVE

PLDT and Smart Deputy Network Head Eric Santiago describes the Gigabit difference: “As an analogy, 100Mbps is a small motorcycle. But 1Gbps is already a sports car. And the 10Gbps would be a supersonic jet. That’s why 10Gbps can ultimately support telemedicine, smart cities, augmented reality, virtual reality, or extended reality, and other future technologies.”

The trailblazing initiative to bring gigabit fiber to the country is aligned with the PLDT group’s support for the Government’s overall digitalization mission, as one of the founding members of the Presidential Private Sector Advisory Council (“PSAC”) under the Digital Infrastructure Pillar.

It also boosts PLDT’s aspirational multi-year transformation, with elevating customer experience as one of the key priorities, as well as its endeavors to help the country achieve the United Nations Sustainable Development Goals, particularly #9 – Industry, Innovation, and Infrastructure. <<

(Second to right) PLDT Chairman and CEO Manuel V Pangilinan leads the country’s first demo of the ultra-fast Gigabit Fiber internet in a smart home in Makati City. Joining him are (L-R) PLDT FVP and Head of Group Corporate Communications Cathy Yang, PLDT SVP and Head of Consumer Business Home Jeremiah de la Cruz, and PLDT SVP and Head of Network Butch Jimenez.

PLDT spearheads Green Loan

PLDT secures its first-ever Green Loan for fiber upgrade and expansion

In a landmark loan for PLDT and the Philippines, PLDT announced on 6 March 2024 that it has secured a 1.0 billion Green Loan facility from HSBC Philippines (“HSBC”).

This is HSBC’s first green loan facility to a Philippine-based telecom company. The loan will partially fund the ongoing nationwide modernization and expansion of PLDT’s fiber network supporting internet delivery platforms such as fiber fixed broadband, mobile data services, and carrier-grade WiFi. The intended use of the loan aligns with the global Green Loan Principles, specifically targeting energy efficiency. Studies show that fiber cables generate less heat than previous technologies, with minimal energy lost to the environment.

JOURNEY TO DECARBONIZATION

The upgrade of the network to fiber and the resulting efficiencies support the PLDT group decarbonization roadmap. This aims to reduce its Scope 1 and Scope 2 greenhouse gas emissions by 40% by 2030, coming from a 2019 baseline. To support this ambitious target, the group is actively exploring integration of renewables,

green technologies, and various energy optimization initiatives.

PLDT Chief Financial Officer and Chief Risk Management Officer Danny Yu said, “The availability of sustainable financing facilities will help PLDT’s commitment to ensuring long-term profitability by doing business responsibly. We are pleased to start this journey with HSBC and anticipate further expanding our sustainable financing portfolio with other sustainability projects.”

BACKED BY THE FINANCIAL COMMUNITY

“PLDT’s first-ever Green Loan facility is affirmation that our efforts to pursue the twin goals of energy efficiency and reduced carbon emissions are appreciated and supported by the financial community. We are thankful to HSBC for helping PLDT carry out our commitment of stewardship of the planet for the next generation,” said PLDT Chief Sustainability Officer Melissa Vergel De Dios.

The Bangko Sentral ng Pilipinas has expressed its intention to vigorously promote the adoption of sustainable

PLDT’S FIBER INFRASTRUCTURE

As of end-December 2023, the company has:

>1.1 million

cable kilometers of fiber infrastructure, consisting of

>0.2 million

cable kilometers of international fiber and

>0.9 million

cable kilometers of domestic fiber

finance principles within the domestic banking system as part of its advocacy against environmental degradation, as established at the 26th United Nations Climate Change Conference of Parties (COP26). <<

ePLDT and Alibaba Cloud in partnership for digital transformation

Offering an expanded multi-cloud portfolio to Philippine businesses

Cloud technology investment is a clear business trend for which ePLDT, the ICT subsidiary of PLDT, is positioned to take a leading role.

In February 2024, ePLDT became Alibaba Cloud’s Premium Partner in the Philippines, in a move demonstrating its commitment to serving the digital needs of local enterprises and public service customers through expanded cloud solutions.

MARKET IN RAPID GROWTH PHASE

The partnership aims to support the growing interest of local enterprises in adopting cloud technology. According to an Alibaba Cloud-commissioned survey unveiled in 2023, 85% of Philippine businesses plan to fully migrate to the cloud within two years. Over 90% said they would increase cloud investments in 2023 driven by the rapid growth of the local data

center market and the government’s steadfast plan for digitalization.

ePLDT and VITRO Inc. President and CEO Victor S Genuino explained, “This alliance with Alibaba Cloud is a substantial step towards helping more local enterprises in their digital transformation journey. As we continue to help companies navigate through the complexities of technology, we also pave the way for a digitally transformed Philippines.”

By integrating PLDT Group’s robust telecommunication and digital infrastructure with Alibaba Cloud’s proven technologies, the partnership aims to deliver cloud solutions with a focus on cloud computing, storage, and security to support local enterprises. For instance, Alibaba Cloud’s hybrid backup recovery and hybrid disaster recovery provide an additional layer of assurance for

PLDT launches Vision series

PLDT Enterprise is committed to be the reliable and trusted partner for businesses in unlocking growth. In March 2024, it launched a series of Vision videos to show how it helps bring visions to reality with partner enterprises.

ePLDT and Alibaba Cloud signify their partnership through a signing ceremony led by President and CEO of ePLDT Victor S Genuino, and Alibaba Cloud Intelligence General Manager for the Philippines, Allen Guo.

customers enhancing their data security in the cloud.

PROVEN AND TRUSTWORTHY SOLUTIONS

As the leading public cloud service provider in Asia Pacific, Alibaba Cloud launched a local data center in the Philippines in 2021. It offers proven cloud technologies, including elastic computing services, database storage and back-up, disaster recovery, security, and machine learning and data analytics capabilities.

ePLDT is Alibaba Cloud’s first Premium Partner in the Philippines for 2024. As Alibaba Cloud continues to expand its footprint in the country, the PLDT group aims to support its growth by providing connectivity and digital infrastructure.

PLDT and Smart SVP and Head of Enterprise Business Group Jojo Gendrano noted, “This partnership is a testament to PLDT’s ability to provide our enterprise customers with end-to-end business solutions that span connectivity and digital infrastructure to network, cloud, and data center offerings.” <<

PLDT, SMART ESTABLISH CLOUD CENTER OF EXCELLENCE

This April, PLDT and Smart established the Cloud Center of Excellence (“CCOE”), paving the way for a stronger, more customer-focused, future-proof, and cloud-confident workforce.

PLDT and Smart FVP and Information Technology officer-in-charge, Robin R Ramos said, “Our multi-year cloud journey has helped propel the PLDT group to its leadership position. Now, we are raising the level of our commitment to our cloud initiatives, to prepare the company and the workforce for future growth. Establishing the CCOE is a vital element in this broad roadmap. PLDT and Smart’s cloud initiatives involve … boosting workforce agility, raising operational excellence, and enabling the organization to roll out innovative products and services faster and more efficiently.”

SCOOPS OF DELIGHT

Indofood Ice Cream launches new collaboration

Indofood Ice Cream has once again captured the imagination of consumers with its latest collaboration – Choc Rocks Cone x Chiki Balls.

The fusion of flavors promises to take taste buds on a wild ride - and also a nostalgic one, combining the creamy texture of ice cream with the signature cheese flavor of Chiki Balls. This creation continues the Choc Rocks Collab series which launched Choc Rocks Cone x Indomie Goreng last year.

Baby snack market on the rise

Promina offers diversity in variety, flavor, and goodness

Indofood, through its brand Promina, is leading the trend in baby snack products, offering parents an array of choices to nourish and delight their little ones.

Promina has launched Promina Rice Crackers Broccoli & Kale, a natural, gluten-free and nutritious baby snack made from real rice and vegetables. Its mild flavor and melt-in-themouth texture makes it appealing to infants transitioning to solid foods, encouraging independent feeding skills.

Available in convenient packaging and portable formats, the crackers

A BOLD PAIRING

The pairing of Choc Rocks with a beloved snack like Chiki Balls is designed to appeal to teenagers, the ever-adventurous Gen Z demographic and to Millennials, who grew up snacking on Chiki Balls Cheese. Priced at around U.S.65 cents, Choc Rocks Cone x Chiki Balls offers an indulgence that appeals to both the palate and the pocket.

In a market where innovation is key to staying relevant, Indofood Ice Cream continues to demonstrate its ability to tantalize consumers with its bold and creative combinations. <<

have become popular for on-the-go snacking and travel-friendly options.

BABY CRUNCHIES: EXPLORING NEW FLAVORS

Alongside rice crackers, baby crunchies have also become a sensation in the world of infant snacking. These puffy crunchy snacks offer babies a sensory experience that encourages self-feeding and exploration.

Promina has diversified its flavor offerings with the introduction of new taste sensations to encourage babies to develop a diverse palate from an early age. Promina Baby Crunchies Seaweed offers a distinct savory essence derived from seaweed, meticulously crafted with premiumgrade corn.

The new Promina Baby Crunchies Creamy Chicken Broccoli delivers a creamy taste and the satisfying sensation of real chicken and broccoli, enriching a baby’s flavor exploration journey. <<

Indomie continuously on top of the world

Indomie recently launched two tasty new products: Indomie Goreng Kebuli with its rich Middle Eastern flavors and Indomie Rawon Pedas Mercon, based on the spicy Indonesian rawon soup.

The soup has been rated in the top rank as the “10 Best Rated Soups in the World.” by Taste Atlas 2024.

Rawon originates from East Java and has a rich, distinctive flavor and a black-colored broth derived from a

cured fruit pulp – kluwek. Indomie Rawon Pedas Mercon offers a new experience of flavorful rawon soup with spices and beef broth complemented with a touch of playfulness from a spicy chili mercon and salted egg cracker topping.

With the positive reviews by consumers on social media, Indomie Rawon Pedas Mercon is on track to become a favorite Indomie flavor.

A FESTIVE INNOVATION

Indomie welcomed the holy month of Ramadan this year with the launch of Indomie Goreng Kebuli.

EVERYDAY LUXURY, FLAVOR LEGEND

Indofood brands Chiki and Chitato Lite have rolled out two new flavors: Chiki Balls Wagyu Beef Steak BBQ; and Chitato Lite Ayam Bawang, to satisfy the evolving tastes of consumers.

Combining the essence of Chiki with the indulgence of Wagyu Beef Steak BBQ, the new Chiki Balls flavor promises to captivate the taste buds of diverse generations. This innovative

It is inspired by Kebuli Rice, a richly spiced Middle Eastern dish that has become a favorite dish for Indonesian consumers during Ramadan. Indomie Goreng Kebuli offers delicious thick noodles with strong aromatic spices, topped with raisins to create a harmony of flavors: sweet, savory and spices in every bite.

As an instant noodle brand leader in Indonesia for over 50 years, Indomie sets out to inspire by continuously creating innovations that are exciting and relevant for its consumers. <<

snack provides a creative twist on beloved steak flavors. Wagyu Beef Steak BBQ is a popular delicacy enjoyed by families during gatherings –and the new snack reflects the feelgood experience.

A LEGENDARY TASTE REIMAGINED

Potato chip brand Chitato Lite taps into consumers’ love of the flavor of chicken noodle Indomie Ayam Bawang with the launch of Chitato Lite Ayam Bawang. The brand incorporated nostalgic Indomie jingles and visuals into the launch campaign, presenting a fresh twist on a legendary taste.

The launch sparked conversations on media platforms, while on-ground activities and installations targeted busy city locations. <<

Transformative laboratory innovations in health services

Medi Linx Laboratory - the centralized laboratory of Metro Pacific Health Corporation (“MPHC”) - optimizes clinical laboratory operations such as sourcing and procurement of supplies, deployment of a trained healthcare team, high-accuracy specimen testing, and the maintenance of space and equipment.

Earlier this year, a fifth partnership was sealed between MPHC and Medi Linx Laboratory through the contract signing with Davao Doctors Hospital (“DDH”), an MPHC hospital recognized as the largest and most modern hospital in Southern Mindanao. The partnership signifies a shared commitment

to excellence and innovation in laboratory and medical services, aimed at advancing patient care and revolutionizing laboratory operations.

This follows the partnership with St. Elizabeth Hospital, Inc., a premier health institution located in General Santos City. In 2023 Medi Linx had

already signed contracts with Makati Medical Center, Our Lady of Lourdes Hospital, and Asian Hospital and Medical Center.

BOOSTING CAPABILITY TO EXPAND SERVICES

At the signing this February, President and CEO of Medi Linx Laboratory Maria Estella Diokno highlighted the partnership’s collaborative vision, stating, “This [partnership] is not at all a takeover but an optimization, a harmonization. We would like to harmonize the Medi Linx processes, standard operating procedures, and everything else, into what the Davao Doctors Hospital clinical lab already does excellently.”

President and CEO of DDH Celso Lopez noted, “This partnership will help us refocus our resources and allow for us to have resources reallocated towards what we do best, which is to cure and care for our community. Thank you for Medi Linx for this partnership, because through this, you are, in a way, boosting our capability to expand our services to the Davao region.”

The partnership between Medi Linx Laboratory and DDH is expected to significantly improve operational efficiency and expand capacity. It also brings the technical expertise of Medi Linx Laboratory’s two Japanese partners, LSI Medience Corporation and Marubeni Corporation, to the clinical operations of DDH, assuring more consistent clinical outcomes, test validities, accuracy, and heightened efficiency. <<

Metro Pacific Health Corporation is the largest private hospital group in the Philippines with a portfolio of 24 hospitals. Its hospitals include Makati Medical Center, Cardinal Santos Medical Center, Asian Hospital and Medical Center, Riverside Medical Center, and Davao Doctors Hospital, as well as 31 outpatient care centers, six cancer care centers, two allied health colleges, and a centralized laboratory, Medi Linx Laboratory.

Medi Linx Laboratory and Davao Doctors Hospital’s signing ceremony

MVP AWARDED HIGHEST PAPAL HONOR

First Pacific Managing Director and CEO Manuel V Pangilinan has been honored with the Pro Ecclesia et Pontifice award bestowed by Pope Francis. The conferment ceremony was held on 17 January 2024 in the Manila Cathedral, with the Archbishop of Manila Jose Cardinal Advincula presiding.

The Archbishop cited Pangilinan’s outstanding and generous service to the Catholic church, his charitable and humanitarian works, and his contribution to the success of the programs and activities of Caritas Manila, where he is a member of the Board of Trustees.

BEYOND SELF-INTEREST, SERVING WITH LOVE AND LOYALTY

“It is a profound privilege to be recognized by Pope Francis. And with this humble acceptance comes the awareness of the responsibilities which accompany the award. This award acknowledges not just our personal work, but endorses the collective contribution carried out by the Caritas Manila community as well as the committed individuals behind them and the dedicated individuals in our group’s foundations. It is accepted on behalf of all of them, who serve our people with love and loyalty,” said Pangilinan.

Pangilinan believes in the transformative power of collective action in the service of humanity. This honor is a source of inspiration and encourages a continued commitment to the values of kindness and generosity in both professional endeavors and community outreach, especially to the underserved communities. He shared “I feel I was created for a simple purpose - to help our people improve their welfare and their lives - to leave this world a better place than when I first found it many years ago.”

Also known as the Cross of Honor, Pro Ecclesia et Pontifice is Latin for “For Church and Pope” and was instituted by Pope Leo XIII in 1888 to commemorate his golden sacerdotal jubilee. It is one of the highest honors that the Pope can bestow upon the laity and the religious, for their exemplary work contributing to the betterment of the lives of the poor and the needy. <<

PLDT, Smart in the Top 1% of world’s Leading Employers

In March 2024, PLDT and Smart were named in the Top 1% of Leading Employers of 2023, by the Institute of Research & Data Aggregation.

Only 800 companies globally were certified as Leading Employers after the Hamburg-based firm evaluated a total of 85,000 global companies.

PLDT and Smart Chairman and CEO Manuel V Pangilinan said, “This recognition highlights our commitment to excellence, which manifests in the quality of our network, our world-class products and services, and the dedication of our people. It inspires us to

continue making meaningful connections possible and providing lasting value to our customers.”

BUILDING A GREAT WORKPLACE

The independent global study evaluated companies based on employer brand attractiveness, diversity, equity, and inclusion practices, environmental, social, and governance factors, innovation, overall employee well-being, and external talent communication and satisfaction reviews online, among others.

The Institute of Research & Data Aggregation has conducted the study since 2017.

This latest recognition reinforces PLDT and Smart’s goal to boost its standing as a premiere workplace in the Philippines, with a workforce of over 14,000 people serving millions of customers and partners across the Philippines and beyond.

PLDT group recently embarked on an organizational transformation journey in support of this aspiration, following a roadmap of initiatives designed to cultivate talent and maximize the potential of its employees, build a purposedriven culture and promote new ways of working. <<

CEO Insights Asia honors MPTC Chief HR Officer

MPTC Chief Human Resources Officer Lea Wong was honored this March as one of 2024’s Top 10 Chief HR Officers in the Philippines by CEO Insights Asia - a premier magazine fostering knowledge-sharing among leaders and decision-makers across Asia.

This global recognition cements MPTC’s commitment to applying the best and efficient practices in the HR field. Wong brings over 35 years’ experience in leadership in HR management to drive MPTC’s workplace development, high engagement and inclusion.

She noted, “MPTC’s commitment to workplace development and the creation of an empowering work environment is evident, showcasing a dedication to enabling employees to thrive in their careers.” <<

Indofood wins Gold Award at ICQCC 2023

Indofood’s Noodle Division won the prestigious Gold Award at The 48th International Convention on Quality Control Circles (“ICQCC”) in November 2023.

The event theme was “Innovation and Vitality, Lighting Up the Beauty of Quality.”

This annual convention aims to foster collaboration and the exchange of ideas and was attended by 831 teams from multiple countries. Each team presented their case study to audiences and judges who are certified by the International Jury

Committee of the Quality Control Circle.

Indofood was awarded for implementing an automation system in noodles processing as well as optimizing operators’ workloads over a span of 27 weeks. This initiative led to a notable productivity improvement, resulting in substantial annual cost savings. <<

MPIC WINS BEST PRIVATIZATION AWARD

MPIC was honored with the Best Privatization Award at the The Asset Triple A Sustainable Finance Awards 2024, held on 12 March in Hong Kong.

Recognized as a landmark transaction, the privatization of MPIC involved the successful delisting tender offer made by First Pacific through its Philippine affiliate, Metro Pacific Holdings, Inc., GT Capital Holdings, Inc., Mit-Pacific Infrastructure Holdings Corporation, and MIG Holdings Incorporated.

The offer represented the largest enterprise value across all Philippine tender offers at 100% enterprise value of about US$7.5 billion. It was also the largest equity value across all Philippine delisting tender offers at 100% equity value of about US$2.7 billion.

MPIC Chairman, President and CEO Manuel V Pangilinan said, “The Triple A Sustainable Finance Awards showcase the profound influence of sustainability in financial thinking, and we are honored to be acknowledged for Best Privatization. This inspires us to continue pursuing positive change in the way we do our finances.” <<

Maynilad wins global Water Project of the Year

Maynilad Water Services, Inc. (“Maynilad”) won the prestigious “Water Project of the Year” award during the Global Water Awards 2024, held recently in London by the Global Water Intelligence magazine. Maynilad was the sole awardee from the Philippines.

The award-winning Maynilad project is the innovative Poblacion Water Treatment Plant (“WTP”) – a vital service to 1.7 million customers. This is one of three Maynilad treatment plants that use Laguna Lake as raw water source. The lake is located in the Southeast of Metro Manila and is the largest in the Philippines.

GREATEST INNOVATION

Maynilad’s Poblacion WTP was chosen for having the greatest innovation in terms of optimizing its physical or environmental footprint. It won the award over other finalists for “Water Project of the Year” from reputable utilities in Australia, Israel and the United States.

The Global Water Awards is held annually during the Global Water Summit, a business conference for major water industry players worldwide. The awards – established by the Global Water Intelligence magazine - give recognition to the most important achievements in the international water industry, particularly those initiatives that move the industry forward through improved operating performance, innovative technology adoption and sustainable financial models.

Nominations are shortlisted by a panel of industry experts, and the winners are voted for by the international water community.

SUSTAINABLE SOLUTIONS FOR THE FUTURE OF WATER MANAGEMENT

Maynilad President and CEO Ramoncito S Fernandez said, “We are honored to have been given this prestigious award for our water

treatment plant in Poblacion, Muntinlupa. This recognition underscores our commitment to optimizing the environmental footprint of our operations, ensuring sustainable solutions for the future of water management.”

The Poblacion WTP is part of Maynilad’s service enhancement program, which aims to enhance water sustainability and climate resiliency. Commissioned in 2023, it can produce 150 million liters per day of potable water at full capacity, serving around 1.7 million customers in the southern part of the West Manila concession.

Maynilad commissioned the consortium composed of Acciona and DMCI for the design, construction, operations, maintenance and commissioning of the Poblacion WTP. Global firm Arup served as consultant. <<

INDOFOOD ADDRESSES WORLD ECONOMIC FORUM

Director Axton Salim on the importance of sustainability along the value chain

The 54th World Economic Forum was held from 15-19 January 2024 in Davos, Switzerland. Under the theme “Rebuilding Trust”, world leaders from governance and business sectors gathered to discuss crucial global issues including sustainability.

The global food system contributes as much as 30% of greenhouse gas emissions. The sector therefore seeks to increase investment in low-carbon products for commodities such as beef cattle, dairy products, corn, rice, soybeans, and palm oil to enhance sustainability.

INNOVATIONS THROUGHOUT THE ENTIRE FOOD SYSTEM

Indofood Director Axton Salim spoke at The First Movers Coalition for Food (“FMC4Food”) discussion panel. He noted, “Food security can be challenging among developing countries such as Indonesia, where access to quality food is still difficult. Therefore, affordability is the key.”

Salim presented various initiatives and innovations developed by Indofood. “As a Total Food Solutions Company that operates at all stages of the food production process, from raw materials to products distributed into the market, we continue to address gaps and challenges

throughout the food system. This includes implementing low-carbon initiatives throughout the value chain, from upstream to downstream,” he explained.

The Indofood agribusiness group has implemented sustainable agricultural practices to support the Indonesian government’s target to achieve Net Sink from the forestry and land use sector by 2030. The practices include zero deforestation and degradation of high conservation value, zero new planting on peatlands, zero burning for clearing land and replanting, as well as preserving around 25,000 hectares of high conservation value areas. 84% of the fertilizer used by Indofood is organic.

PRIORITIZING PRODUCTIVITY

Salim added, “Livelihood of small holder farmers must be prioritized, such as what we have implemented with the potato farmers in Indonesia. We prepare good seeds, educate farmers to implement good farming practices, thereby increasing productivity and minimizing the use of fertilizer.

“In the context of Indofood, apart from agriculture, we also look at the manufacturing aspects, such as our use of energy with 70% renewable energy originating from biomass and solar PV.”

Other speakers stated that the transition from conventional to sustainable agriculture can repair profitability by increasing productivity and reducing costs. The panel discussed the importance of technology in reducing emissions and how multi-stakeholder collaboration is needed to overcome climate issues. <<

Left to right: CNBC anchor Steve Sedgwick, as moderator leading the discussion with PepsiCo CEO Ramon Laguarta, JBS Global CEO Gilberto Tomazoni, Eleven Eleven Foundation Executive Director Megan Scarsella, Indofood Director Axton Salim.

Meralco eco-warriors for Earth Day

To celebrate this year’s Earth Day on 19 April, over 50 volunteers from Meralco and the Philippine National Police joined One Meralco Foundation’s (“OMF”) sustainable reforestation program, One for Trees.

Despite the heatwave affecting the Philippines, a total of 600 trees were planted at the 5,729-hectare LagunaQuezon Land Grant (‘LQLG”), bringing the total number of trees planted in the area to 202,604.

Meralco Senior Vice President and Chief Audit Executive Melanie T Oteyza led her team in planting saplings of a variety of indigenous trees. “This is a simple yet effective and meaningful way for us to celebrate Earth Day. We call on others and strive to become eco-warriors. Let us continue to love Mother Earth. It is our only home and we must protect it,” Oteyza said.

ONE FOR TREES REFORESTATION

SITES – 35 FORESTATION

SITES COVERING APPROXIMATELY 768 HECTARES.

NEW LIVELIHOOD OPPORTUNITIES

OMF’s One for Trees program, initiated in 2019, emphasizes the need for sustainable solutions to address reforestation and forest protection in the Philippines, and supporting people and communities through economic and social development initiatives. The program has so far nurtured over 2.3 million trees through its partnerships with local government units and organizations. Reforestation also provides the members of the local communities with alternative livelihood opportunities. Some had resorted to slash-and-burn agriculture which poses great harm to the forests. Locals can now earn from preparing

reforestation sites and seedling production.

The program now provides regular income to 2,359 tree farmers, 1,008 of which are women. The tree farmers are crucial actors to ensure the 92% survival of One for Trees’ trees.

EARTH DAY, EVERYDAY

Meralco Chief Corporate Social Responsibility Officer and OMF President Jeffrey O Tarayao said that environmental activities should be viewed as individual investments for the future.

“Sustainability programs help us improve our relationship with the environment. Tree planting activities, like the one we just implemented in LQLG, engage an entire community with collective action to preserve the forest. In Meralco, the significance of Earth Day is beyond an annual celebration. It is Earth Day, everyday,” Tarayao concluded.

Following the success of previous implementations, One for Trees expanded its reforestation initiatives to address environmental concerns beyond critical forest ecosystems to expand the program to coastal and wetland conservation. Since 2022, the program has fulfilled its commitment by planting more than 322,079 mangroves. <<

“

Guardians of the rainforests

PLDT, Smart join Huawei and government in forest protection

PLDT AND SMART RECOGNIZE THE VITAL ROLE OF OUR FORESTS IN COMBATING

CLIMATE CHANGE, IN KEEPING OUR COMMUNITIES SAFE FROM DISASTERS, AND IN ENABLING US TO CONTINUE DOING BUSINESS IN THE LONG-TERM. ”

PLDT and Smart Chief Sustainability Officer Melissa V Vergel de Dios

PLDT and Smart are continuously leveraging their industry and technology leadership to engage stakeholders from industry, government, and civil society in biodiversity conservation and nodeforestation initiatives.

The group is now collaborating with Huawei Technologies Phils. Inc. (“Huawei”), the Department of Environment and Natural Resources (“DENR”), and the Department of Information and Communications

Technology (“DICT”) in deploying the technology of US-based non-profit organization Rainforest Connection (“RFCx”) to reinforce local forest conservation efforts and support enforcement of environmental laws.

TECH “GUARDIANS” CAPTURING VITAL DATA

The project will deploy RFCx “Guardians”, which are bioacoustics monitoring devices, in the protected forest areas of Palawan. The province is recognized as the Philippines’ last biodiversity frontier. The Guardians will capture sounds of the forest, including those from chainsaws used for illegal logging and firing of gunshots, among others. Powered by solar energy, RFCx Guardians are installed high in the tree canopy and have the capacity to capture sounds within a 3-kilometer radius. Collected data is transmitted via wireless technology to the cloud for analysis using AI and Machine Learning technology.

With the RCFx Guardians, and through a connected platform called “Arbimon”, forest rangers can monitor a wide area more efficiently which would otherwise be near

impossible on foot, given the size of the forest. With access to analyzed data from the Guardians, the rangers have access to improved and specific threat intelligence, enabling them to facilitate action to stop illegal activities in protected forests.

CRITICAL EFFORTS IN PROTECTING THE PLANET

PLDT and Smart Chief Sustainability Officer Melissa Vergel de Dios commented, “Together with our social outreach arm, the PLDTSmart Foundation, we are proud to be part of this project that uses communications technology to support and reinforce critical efforts to preserve and protect forests in the country. We are fortunate to have found like-minded partners in Huawei, the DICT and the DENR who share our commitment to help protect the planet for the next generation.”

As supporters of the Task Force on Climate-related Financial Disclosures and the Taskforce on Nature-related Financial Disclosures, PLDT and Smart align with global standards in reporting climate risk management and environmental protection efforts. These initiatives aim to contribute to the UNSDGs, particularly #13 on Climate Action, #14 on Life on Land, and #17 on Partnerships for the Goals.

With a power source shaped like a flower, the RFCx Guardian device is designed to mimic nature and blend well with its environment.

Photo by Jimmy Andersen Anak Pet

PLDT, Smart ramp up on e-waste collection

Partnering with SM Group for nationwide solution

PLDT and Smart have championed e-waste management for many years, partnering with the United Nations, government and communities. As of this April, it has ramped up its initiatives by teaming with the SM Group through the SM Electronic Waste Collection Program.

The World Health Organization has determined that “e-waste is the fastest- growing solid waste stream in the world.” Under the new partnership, PLDT and Smart will be deploying e-waste collection drop boxes in all existing 85 SM malls in the Philippine to encourage consumers to recycle

their e-waste and contribute to the fight against climate change. Made from recycled materials, the drop boxes will accept old and broken mobile phones, laptops, tablets and more. Collected e-waste will be turned over to an accredited e-waste treatment, storage, and disposal facility.

ACCESSIBLE AND CONVENIENT FOR ALL

“Recognizing the importance of sustainability and responsible consumption, our brands, PLDT Home and Smart, have been actively promoting e-waste collection and recycling as part of their sales, marketing, retail operations, and customer engagement activities. We are thus grateful to have found a like-minded partner in SM, as this joint initiative significantly expands our reach and makes e-waste collection and circularity solutions even more accessible and convenient to our customers and the general public,” said PLDT and Smart Chief Sustainability Officer Melissa Vergel de Dios.

This also underscores the PLDT’s commitment to help the country contribute to the UNSDGs, particularly #9 Industry, Innovation, and Infrastructure, #12 Responsible Consumption and Production, and #17 Partnerships for the Goals. <<

Navigating a world of all abilities

PLDT, Smart pursue inclusivity improvements in customer experience and store operations

PLDT and Smart practice a business-led and institutionalized approach to engage persons with disabilities inclusively and ethically, in line with their Human Rights and Diversity and Inclusion Policies.

In March 2024, PLDT group held an interactive training workshop for its retail sales, customer care, and asset protection personnel nationwide. The workshop was conducted by disability-led accessibility solutions provider TERPCAP and focused on disability sensitivity and neurodiversity.

Neurodiversity recognizes the variations in individuals’ brains function and includes conditions such

as dyslexia, autism, and attention deficit hyperactivity disorder. According to the National Council on Disability Affairs, there are over 1.4 million registered persons with disabilities in the Philippines, as of mid-March 2024.

TRANSCENDING BARRIERS WITH COMPASSION AND RESPECT

The workshop tackled fundamentals of disability and neurodiversity inclusion, anchored on real-life PLDT and Smart store scenarios to cover

methods of inclusive and effective communications and customer care.

“We recognize that navigating the world of disability often comes with unique obstacles, whether it’s facing physical barriers or encountering misconceptions and stigma. With workshops like this, we not only equip ourselves with necessary knowledge and skills to better serve customers with disabilities, but we also cultivate a culture of compassion and respect within our retail spaces,” said PLDT and Smart Vice President and Department Head for Retail Store Operations and Transformation Eden Techico.

Complementing disability inclusion training and standardized guidelines for their people, PLDT and Smart are ensuring that their retail store design and operations are ergonomic and accessible in accordance with the principles of the Accessibility Law. <<

“Adopting a human rights-based approach and making our services inclusive contribute to our commitment towards narrowing the digital divide, ensuring that all our customers, including persons with disabilities, get quality access to technology that could break social barriers and improve their lives.”

PLDT and Smart Chief Sustainability Officer Melissa Vergel de Dios.

A Day in the Life of Erick

PLDT and Smart have launched a weekly video series to show how Diversity, Equity, and Inclusion work in action, and creating a happy space where no one is left behind. The series is part of a continuing celebration of Smart’s 33rd Anniversary.

Follow Erick Ebron and his teammates from PLDT Enterprise business group as they share with us a glimpse of their daily life in the office. <<

Watch at www.firstpacific.com/press/theview.php

PLDT’S STRATEGIC ENERGY SHIFT

PLDT partners with ACEN to switch facilities to renewable energy

PLDT is on track to shift its energy consumption to renewables, strengthening operational efficiency and reducing dependency on electricity from fossil fuel and non-renewable sources.

PLDT is partnering with ACEN’s supply retail unit, ACEN Renewable Energy Solutions (“ACEN RES”), to switch 33 facilities in Greater Metro Manila to use 100% renewable energy. The partnership, signed this March, will enable PLDT to leverage on ACEN RES’ portfolio of solar and geothermal power solutions.

PLDT Vice President and Sector Head for Property and Facilities Leo Gonzales noted, “This supply agreement with ACEN RES expands and diversifies renewables in the energy mix of our key facilities. Our continuous transition to renewable energy supports the direction to make our PLDT facilities eco-efficient and future-ready.”

COST SAVINGS, CARBON EMISSION REDUCTIONS

Among the facilities transitioning to renewable energy is the PLDT-Smart Integrated Operations Center in Makati City, a 24/7 command center. The center oversees network operations and manages the performance of PLDT’s extensive fiber infrastructure and Smart’s wireless facilities across the Philippines.

This initiative is expected to generate savings in energy and operating costs for PLDT and support its continuing groupwide decarbonization roadmap with an estimated reduction of almost 21,000 tons of carbon emissions annually.

A SCALABLE MODEL FOR A RESPONSIBLE BUSINESS

“Integral to achieving our strategic direction of ensuring long-term profitability by doing business responsibly are initiatives like this that allow us to achieve operational efficiencies and reduce our environmental footprint at the same time. This is a model that we aim to keep scaling up to accelerate our decarbonization roadmap and support the global ambition to achieve Net Zero by 2050,” said PLDT First Vice President, Chief Sustainability Officer, and Head of Investor Relations Melissa Vergel de Dios.

PLDT aligns with the frameworks of the Task Force for Climate-related Financial Disclosures and the Taskforce for Nature-related Financial Disclosures for the integration of climate action and nature stewardship into operational strategy and business operations. It commits to achieving the United Nations Sustainable Development Goals, particularly #9 on Industry, Innovation, and Infrastructure, and #13 on Climate Action. <<

Left to right: PLDT VP and Sector Head for Property and Facilities Leo Gonzales; PLDT FVP and Chief Sustainability Officer Melissa Vergel de Dios; ACEN SVP for Market Transformation Tony Valdez, and ACEN AVP for Commercial Operations Sheila Mina.

Pride, beauty and joy

Winners of the 9th First Pacific Group Photo Competition

GET READY FOR THE 10TH PHOTO COMPETITION, LAUNCHING LATER THIS YEAR!

The new themes are:

[ Teamwork makes the difference

[ Technology for good

[ Embrace nature

We received 580 photos from our colleagues at 22 investee companies. The themes were: Proud of my work; Appreciating nature; and A joyful moment. Here are the talented winners. <<

Joyful Strides

By Anna Katrina R Vargas Antipolo Doctors Hospital

1st Runner-up A Grateful Beginning

By Joseph C Catacutan Meralco

2nd Runner-up Binmaley Beach

By Darwin Ortiz Sardez Philex Mining

4th Runner-up Stand Tall By Jonathan E Anes Meralco

3rd Runner-up Appreciating Nature By Satrio Utomo Indofood

Merit Award To Dance in a World of Neon Dreams By Jeffrey Capinpin Fernandez Philex Mining

Merit Award Appreciating Nature: Blue Super Moon

By John Ryan First Pacific

Merit Award Appreciating Nature: Banda Sea By Adrian Jogi Indofood

Photo: Katrina Dominique Mallari PLDT