Further help and resources

Video consultations – guide to an online session for service users here Video consultation page on the Trust’s intranet site here Here’s a useful document on supporting digital inclusion in services users together with an informative and reassuring one-page document for you to share with your patients which outlines how to prepare for an online session. We held an all staff webinar on 11 November about video consultations. Our guest speakers were Dr James Woollard, the National Specialty Advisor for Digital Mental Health at NHS England, and Dr Laurine Hanna, Consultant Psychiatrist and CCIO at C&I. Here are the questions raised by staff during the webinar, together with answers here Here are the notes from Dr Woollard, which give an interesting insight into the use of video consultations across the NHS in the UK.

WHAT OUR SERVICE USERS ARE SAYING ABOUT THE USE OF VIDEO CONSULTATIONS

Here are some comments generated via our service user questionnaire.

I am so grateful for this service; it has truly made such a difference to my mood and my life.

I think that the online system works really well and will continue to do so after the pandemic. During lockdown, I didn’t have to take time off to attend CBT and it still meant that I was able to get lots of help remotely. Thanks!

Always feel so much lighter after speaking to the clinician, never any problems with sound or picture so makes the video consultation stress free and easy.

The clinician was really kind and approachable and makes it very easy to talk to him. The service was also really easy to use.