Before your first video consultation

SETTING UP YOUR ENVIRONMENT AND YOUR TECH

Ensure your environment is clear/tidy and adequately lit Set up a suitable background image (this is available on MS Teams see here for info on how to set this up) Ensure that camera angles are clear and ensure that the viewer has a clear image of you (preferably from the waist up) Ensure that your internet connection is working and test logging in to the video platform chosen for the consultation Ensure that your internet connection speed is suitable from your location for the platform (preferably, fast broadband or WLAN) Ensure that you have the right technology in place adequate peripherals such as webcam, microphone) Remember Attend Anywhere works on the following browsers: – Chrome or Safari for those on Apple device – Chrome on a PC – Attend Anywhere does not work on Internet Explorer If working remotely, ensure technology meets required standard and there is read/write access to the clinical record system Make contingency plans for what to do if video link fails e.g. clinician will contact service user by phone Ensure your team have the necessary training and are competent, including any ‘dummy’ consultations in advance, to test the process Ensure that there is a clear process for updating and cancelling any consultations with service users, for instance, if you are unexpectedly unable to attend eg due to illness.