AUGUST 2022 Gwinnett/NE DeKalb Community & Family Magazine
Our Town GWINNETT
Lawrenceville Snellville Lilburn Stone Mountain Tucker
Up Close with Lilburn Citizens Police Academy, see story on page 5.
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H e a lt H y • B e a u t i f u l • i n s p i r e d PAGE 2
John W. Simmons IV, DMD Robert J. French, DDS
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Snellville Events on the Towne Green THANK YOU KEYSTONE SPONSORS:
AUG 20
6 - 9 PM HFREEH
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August 2022 Our Town Gwinnett
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Food, beer and wine will be available for purchase. Please, no outside alcohol will be allowed on the Towne Green. Coolers will be checked. VIP Tables (8 seats/$140) available at: www.ExperienceSnellville.com
SAMER | Opening DEPARTURE | Journey Tribute Band
• Atlanta Seafood • The Patty Wagon • Love at Wurst Sight • My Vietnamese Food Mobile • South of Philly • Kona Ice • Frozen Sweets Experience a diverse taste of many cultures as the “Great Chefs of Snellville” and surrounding area chefs prepare their favorite foods for you. ExperienceSnellville.com
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On the Cover:
Reaching the Community with the Lilburn Citizens Police Academy By Kristen Eleveld When it comes to understanding and educating a community, no one does it better than the Lilburn Police Department. Their goal is not just to be protect their city, but to protect each citizen to the best of their ability and to help their community understand the resources they have with the Lilburn police. In fact, the Lilburn Police Department is so committed to working with their community as often as possible that they created a special program, the Lilburn Citizens Police Academy, to introduce citizens to what police work entails and to create a partnership with the people of Lilburn. Corporal Mike Johnson of the Lilburn Police Department has devoted over ten years of his life to helping the Lilburn Citizens Police Academy evolve into a hands-on educational experience that allows civilians over the age of twenty-one to learn more about what it means to be a police officer. With classes spanning thirteen weeks, those who enroll in this program will graduate with both understanding and experience in the world of Lilburn’s law enforcement. For Corporal Johnson, who serves as the Community Outreach and Crime Prevention Coordinator and has run the program since 2016, these classes are an amazing opportunity to strengthen the alreadystrong bond between Lilburn’s officers and the community members they work to protect. “The Citizens Police Academy is a collaboration of the latest information and education we have to offer,” said Corporal Johnson. “It has become one of the best things we do at the police department when it comes to police and community interaction.”
The Citizens Police Academy offers a wide range of classes for its participants. Split into two-hour blocks each week, citizens have the opportunity to gain a new understanding of what exactly the police department deals with each day and why the police do what they do. Some classes are an introduction to topics like criminal procedures and criminal law. Other classes are taught by detectives who explain the process behind their operations, while a task force walks people through the basics of internet safety. Corporal Johnson teaches a class called Crime Prevention through Environmental Design, which uses principles of business models to look at areas where a crime is statistically more likely to happen. For example, he shows his class where a dumpster is usually placed in a park design, and which kind of features are likely to appear in city parks and other areas around Lilburn. This class gives citizens vital information about ways they can stay safe as they work, live, and play Continued on page 15
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Our Town Gwinnett/NE DeKalb Community & Family Magazine
— An EndResultz Media Company EndResultz.com
Our Town Gwinnett is published and direct mailed to select homes in the Gwinnett /NE DeKalb area. Opinions expressed by the writers and staff are their own and do not necessarily reflect the opinions of the publisher. Our Town Gwinnett reserves the right to edit and/or reject any editorial or advertising content. Our Town Gwinnett is not responsible for errors in advertising beyond the cost of the space or for the validity of claims made by advertisers. Entire contents copyright 2022 by Our Town Gwinnett. Reproduction in whole or in part is forbidden in any media without written permission from the publisher.
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Cover Story Feature Writer Kristen Eleveld
IN THIS ISSUE
Feature Writers K. Coats Victoria R. Crosby Tana Poncsak Traci Sanders
Beth Volpert Johansen Contributing Writers Barbara A. Bailey, PhD Jane Bishop Bill Crane Rev. Dr. Rodrigo Cruz Dr. Kerith Powell
5 On the Cover: Reaching the Community with the Lilburn Citizens Police Academy 7 From the Publisher: Ryan’s Remarks 8 Chef Wins the Inaugural 2022 Standard Bearer Award Gwinnett County Recognizes Chef Hank Reid 9 Conflict Corner: Did You Hear Me? 10 Cabinet of Curiosities – A New Take on an Old Tradition 13 Chaplain’s Corner: Our Teachers Need Us 13 Heading Back to School: Drive Carefully Insights from AAA 16 One Man’s Opinion: The Death Spiral of Customer Service 17 Getting Schooled: Helping Your Kids Transition into the New School Year 18 Health Matters: Seven Tips for Choosing a Primary Care Doctor 18 President Hassan and the US Premiere of Tanzania: The Royal Tour 19 Chortle…A Word for Your Day 21 Mission Life Georgia Story 22 Hometown Brag: Nicholas Black, SGHS Class of 2009
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From the Publisher:
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Ryan’s Remarks By Ryan T. Sauers @RyanSauers
@RyanTSauers
Hello OUR TOWN community. It has been an unprecedented (if that is a strong enough word) 30 months. This means our communication skills have likely been impacted in some way and if not… I will share we can all still learn from this. Since I am asked so much about this topic, I am going to share some ideas. The communications process is a key component of every aspect of our lives. Organizations are comprised of people and our communications patterns are complex. Therefore, my goal here is for all to become better communicators in all parts of life. To do this, we must strive to achieve the maximum level of efficiency and effectiveness in our communications. Note: the goal is (top right/green quadrant) as per the “E” model below.
Serving
Old Townd
Lilburn & B
eyon
770-381-7574 5440 Webb Pkwy Lilburn, GA
https://www.eddiesautomotiveservice.com
Service
Special
Inspect Brakes Ck Washer Fluid
$ most vehicles
Change Oil & Filter (Up to 5 quarts conventional oil most vehicles)
Ck Wipers
Rotate Tires
Ck P/S Fluid Ck Differential Our world is noisy, has a short attention span, and moves rapidly in nature. In consulting/coaching, I ask people what level of “competence” they believe their communication is in. Most have not spent time thinking about this. I then ask how effective and efficient they are. Today, I am asking you the same thing. Let’s look at four common stages of communication development. The first stage is referred to as the unconsciously incompetent segment. In this stage, a person is not aware of what he knows. Many people think they know more than they do and tend to overestimate their overall knowledge, skills, and abilities of communications. This can be (if someone is not coached) quite dangerous. The second stage of communications is that of being consciously incompetent. In this stage, a person is now aware of how much he does or does not know. It is during this second level that a person realizes his or her need to learn, grow, and improve, and is no longer “over-confident.” The third stage is referred to as consciously competent. A person is cognizant of what he is doing well and competent at it. Moreover, a person in this stage is committed to “lifelong learning” and developing more efficient and effective communication skills. He or she has become a solid communicator but still needs to think about it (as it is not yet second nature) and to realize that he or she must continue growing to reach the highest level. The final developmental segment is an unconsciously competent communicator. A person in this final/fourth stage has become so competent, that he or she no longer must think about his or her communications strategies. Simply said, one’s competence is ingrained into his or her DNA and has become second nature. Continued on page 12
August 2022 Our Town Gwinnett
Ck Tire Pressure
Ck Trans Fluid
Test Battery
Ck Belts
Lube Suspension
Ck Hoses Ck Air Filter
Test Cooling System Test Coolant
Ck Brake Fluid One Coupon Per Vehicle Up to 5 Quarts Conventional Oil Additional Charge for Synthetic Oil Not Valid with any other offer or discount
E
ddie’s Automotive Service
https://www.eddiesautomotiveservice.com
S
5440 Webb Pkwy. Lilburn, GA
770-381-7574 PAGE 7
Chef Wins the Inaugural 2022 Standard Bearer Award Gwinnett County Recognizes Chef Hank Reid By Tana Poncsak
Life can be full of surprises – both good and bad. Chef Hank Reid of Lettum Eat! Inc. got a good surprise when he was invited to Gwinnett’s State of the County Address held on March 3, 2022, at 12 Stone Church in Buford and was recognized as one of the three inaugural 2022 Standard Bearer Award recipients. “I got emotional,” Chef Hank said. “I teared up and had to sit back and catch my breath. It hit me. It just blew me away.” Originally from Griffin, Georgia, an area known for great high school football, Chef Hank was known for his talents on the gridiron. He left to go to college in Atlanta where he got his first taste of feeding a crowd by cooking for his fellow classmates and selling steak dinners out of his dorm room on the weekends. Like many young people, he was trying to figure out what he wanted to do and narrowed it down to two things: “culinary school, because people would always need to eat, or cosmetology school, because people were always going to want to look good.” Culinary school won, and Chef Hank went on to work in a number of restaurants, many in the Atlanta area, working his way up to general manager and executive chef level positions. Chef Hank is a man on a mission. With more than thirty years in the restaurant industry, his biggest kitchen yet may be feeding the people of Gwinnett County through his nonprofit Lettum Eat! Inc. On the surface Lettum Eat! Inc. may appear to be a much larger operation than it is, serving over 200,000 meals since the start of the
pandemic. The operation has been run by four employees and a few dedicated volunteers. And he’s had Divine intervention and a lot of support along the way that led him to where he is today. “What God started showing me,” Chef Hank said, “was all the experiences I’ve had for all these years in the restaurant industry, now they were finally starting to manifest themselves into a mission based ministry of service, which is where our mission statement – ‘Mobile food provisions prepared with care and served with compassion to those in need’ – comes from. Because I have a passionate heart for people and cared about the work environments I was responsible for cultivating, I wanted people to have a great work experience. This was God showing me the path to creating an environment of love and producing something people would care about. And at the same time, I can do God’s work feeding those in need by mobilizing and taking it to where it’s needed. Then He told me to give it away.” And Chef Hank did. Lettum Eat! Inc. was officially formed in September 2019, months before the Global Pandemic hit the U.S. The first event was held in spring 2020 right when it started. Coming up with the name Lettum Eat! was a no brainer. It started as a pushback when the servers would ask the back of the house kitchen staff where their orders were or when the servers were slow to pick up waiting meals. Chef Hank and his crew would satisfy their end of the deal and shout, “LETTUM EAT!” Either way Lettum Eat became the mantra, and it was only fitting that Chef Hank used it for the name of his newest mission. Since being recognized by the county, Chef Hank has also been recognized at the State Capitol where he was recognized by Senator Nikki Merritt with a Proclamation and Citizens Award, something he could share with his family, including his parents. “When I got the call about the state award, I immediately called my parents,” Chef said. “Getting to the point where I could share that with them was awesome.” Since he hung up his football jersey years ago, he told his father, “I couldn’t get you to the Superbowl, but I got you to the State Capitol.” His wife, Rachael, and his five grown children (two boys and triplet girls) are also a big support for Chef Hank. Three of his children help him with the day-to-day operations of the business. As with most nonprofits, consistent funding is his biggest challenge. But he’s looking ahead and hoping to grow and to be sustainable. His vision includes a farm to help people learn to grow their own food and offer emergency shelter to help people during their time of need. “We never think we do enough,” he said. “And more work can always be done.” And while Chef Hank is out there supporting the residents of the county providing food, he is quick to say the support has gone both ways. He’s developed partnerships with different services in the county, and he’s experienced tremendous support from the county in general. Continued on page 12
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Conflict Corner: Did You Hear Me? By Barbara A. Bailey, PhD
No answer is an answer. Tick, tock, tick. Did you hear me? Tick, tock, tick. No answer…is an answer. Avoidance represents one of the five conflict management styles and has its place in your tool kit. But a quick way to start or fuel a conflict is to avoid the other person who might not understand why avoidance could be the best response at that time. Avoiding someone and ignoring someone are different. Need more time to get your emotions under control – avoid. Not sure of your response yet – avoid. Not your business to get involved – avoid. Avoid means you are or could be vested in an outcome to a conflict and you just might “need a minute.” Ignoring someone is an entirely different thing. Ignoring someone can be interpreted as a lack of engagement, involvement, or concern. Many times, it is a way to play power games, often not because you thought about it, but because your emotions got in the way and you reacted. In my experience, ignoring can be replaced by avoidance through communication with the other party and lead to an outcome for both parties to be heard. Example: You receive a text that “gets you going.” You need a little time before you respond. The other person texts again. “Did you get my text? Are you ignoring me?” A text back with Continued on page 12
August 2022 Our Town Gwinnett
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Cabinet of Curiosities – A New Take on an Old Tradition By K. Coats
For centuries members of the upper class would have something called a Cabinet of Curiosities on display in their homes. It could range from an entire room all the way down to a smaller display case. In these “cabinets” would be items from far and wide – mostly artifacts that were hard-to-find in the natural world. Remember those old bug collections kids used to make in elementary school? The curiosities would be like that, but much more encompassing. One could see unique shells, skulls, stuffed birds, rocks, feathers, and anything else deemed “curious.” I learned about these through a podcast by Aaron Mahnke that was appropriately titled Cabinet of Curiosities. The idea of a cabinet filled with neat items fascinated me, especially as my children began exploring the world around them. We already had a small collection of neat “things,” but it was mostly limited to a cardboard box stuffed in a corner. So I did something decidedly unpopular, especially here in the South. I sold my China set that had no emotional value to me or my mother, and I kept the China cabinet my father-in-law had given us. He had long replaced the glass with plexiglass because of his children, and I’ll always consider him one of the smartest people in the room for that move. But I digress. I purchased bottles and jars of varying shapes and sizes, as well as some vintage-looking labels, and the kids and I got to work. We put robin egg shells in a short, squat bottle, our collection of blue jay feathers in a wide, flat bottle, and our prized bird’s nest in a large jar with a wide mouth. We looked up and identified as best we could with our Audubon Society Field Guide to the Southeastern States and made the labels as accurately as possible. The result has been one of the best hobbies my kids and I could have asked for. The cabinet collection has grown to include both common and unique bugs, a nest made from horse hair, animal skulls, shells, unique stones, snake skins, and even a random bird leg. And before you clutch your pearls at the idea of bringing home random “specimens,” rest assured this mama has two very firm, unbreakable rules. Rule 1: Whatever it is must already have gone on to its Reward; no
Continued on page 19
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Copyright © 2022. Homestar Financial Corporation 332 Washington St. NW, Gainesville, GA 30501. NMLS #70864. For licensing info: NMLSconsumeraccess.org. This is not a commitment to lend and not all customers will qualify. All terms, information, conditions, rates, and programs are subject to credit and property approval and may change without notice. Not all products are available in all states. Certain other restrictions may apply. Homestar Financial Corporation is an equal housing lender and is not affiliated with any government entity.
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Ryan’s Remarks Continued from page 7 We all need to become better communicators (the key to all parts of life) and thus must have the unconsciously competent (fourth) stage as our goal. With that said, we should never stop learning (growth mindset) something new each day. In this stage, individuals have mastered the proper balance of highly efficient and effective communications. What level of communications competence are you in? How far are you from reaching the final stage? Are you an effective and efficient communicator (top right/ green quadrant of the “E” model) who communicates (through all mediums) the best way? If not, what quadrant are you in? Do you want to grow? If you do, then you are reading the right column. I am here to help you if I can. There is no better time than right now to strengthen your skills to become a better communicator. This growth will make you more successful in every aspect of your life. And it goes without saying (as we are in the second half of 2022) that we need such skilled communicators in our community now more than ever. Thank you for reading, and as always, thank you for continuing with us on the journey of my town, your town, OUR TOWN!
Conflict Corner Continued from page 9
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the following might help: “No. I’m taking time to think it through and answer you. Please give me a little while and I’ll answer you.” When you approach the situation in this way, you give the other person information to manage their own emotions and you have balanced the seesaw to a possible collaborative outcome. No one likes to feel ignored. Being ignored often stirs up intense feelings. When you decide to avoid and communicate your next step with the other person, you take the focus back to an outcome and not the person. Powerful stuff. Let me be clear. I am not talking about a threatening situation, a stranger’s advance, or anything along those lines. A stranger reaching out through Facebook, Instagram, a text, or a phone call might require ignoring and blocking and avoiding the communication, all to stop it. Certainly, you want to take the wise and prudent steps to protect yourself. However, if the outcome that you desire is to maintain a relationship, choosing avoidance with a brief communication gives both parties a chance to be “in the conversation.” Proactive conflict management. Let it be a way of life. Barbara Bailey is the co-founder and CEO of The Healing Bridge Foundation.
Chef Hank Reid Continued from page 8
“The work of helping people with food insecurity shouldn’t be done alone,” he said. “It doesn’t matter who does it as long as it gets done. If I can help them, help others, that’s my purpose.” In her presentation at the State of the County Address, Gwinnett County Chairwoman Nicole Hendrickson said the recipients of the Standard Bearer Awards “are examples of the Gwinnett Standard – and always strive to do better for those around them.” And perhaps that’s what makes Chef Hank so deserving of the recognition. “They put me on stage and gave me an award,” Chef Hank said. “I was so incredibly grateful and thankful to God. I pray about what I do every day. It was awesome to be in that environment and to receive that honor. It was humbling – a good surprise.” More information at https://lettumeat.com/. Become an Advertising Partner: Info@OurTown Gwinnett.com or 678-825-2049
Chaplain’s Corner: Our Teachers Need Us By Rev. Dr. Rodrigo Cruz
One of the things that my wife Kelly and I try to do every night when putting our five kids to bed is not only teach them to pray, but teach them to pray for one another. So, we ask them to pray by name for each other. Sometimes they pray for each other’s dreams and highlights of the day, and sometimes they just barely say each other’s name because they have nothing nice to say. Nevertheless, they pray for each other. A couple of weeks ago our son Ben (7 years old) was having a hard day, and as he was getting ready to go to bed, right before we prayed, he said, “Well, at least there are a bunch of us, so we all get a lot of prayers.” There is so much truth and power in that statement, and as hard as life can get sometimes, there is something very comforting when you know there are a lot of people praying for you by name. During the past couple of weeks, we have been getting phone calls from the teachers of our kids as they are getting ready to enter a new school year. If you have kids in the school system, most likely you have been getting those phone calls, too. As parents we often wonder what we can do for those teachers – maybe get them extra school supplies, maybe send them a gift card, maybe send them an appreciation note – and while all those things are important and needed, we can also start by praying for them. So, I want to encourage you to pray for the teachers of your kids, and if
Heading Back to School: Drive Carefully Insights from AAA By Our Town Gwinnett Staff
As 1.6 million children across Georgia begin heading back to school, AAA urges motorists to slow down and stay alert in neighborhoods and school zones. They also must be especially vigilant for pedestrians during before and after school hours. Children are particularly vulnerable during the afternoon hours following their school day. Over the last decade, nearly one-third of child pedestrian fatalities occurred between 3 and 6 p.m. “We are aware of the risk to children in and around school zones, which is why we developed the AAA’s School’s Open – Drive Carefully awareness campaign to help curb unsafe driving behavior near schools,” said Garrett Townsend, Georgia Public Affairs Director, AAA-The Auto Club Group. “If Georgia motorists slow down and stay alert, they can save lives.” The AAA School’s Open Drive Carefully awareness campaign was launched in 1946 in an effort to prevent school-related child pedestrian traffic crashes, helping kids live fulfilling, injury-free lives. AAA offers seven ways to keep kids safe this school year: 1. Slow down. Speed limits in school zones are reduced for a reason. A pedestrian struck by a vehicle traveling 25 m.p.h. is nearly two-thirds less likely to be killed compared to a pedestrian struck by a vehicle traveling just 10 m.p.h. faster. A difference between 25 m.p.h. and 35 m.p.h. can save a life.
Continued on page 20
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BRIDGE DAY AT
The Sheridan
Tuesday, August 30 11 a.m. – 2 p.m. 1900 Tree Lane Snellville, GA 30078
Love to take tricks and looking for a little friendly competition? Join us for a great day of bridge at The Sheridan! Whether you’re already paired or ready to find a new partner to score honors with, we’ll save you a spot at the table.
It’ll be a grand slam! RSVP to 678-841-0030 by August 25.
For the safety and well-being of all residents and guests, all recommended safety precautions will be taken. Please call to inquire about our safety measures for this event.
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Lilburn Citizens Police Academy Cont. from page 5 in their community. Perhaps the most hands-on course offered through the Lilburn Citizens Police Academy is the use of force simulator, which uses a computer program controlled by officers to show citizens different crime-related scenarios and to give them the chance to decide how to react. Participants are asked to think quickly, as an officer would in the real-life version of the scenario, and make decisions in a matter of seconds on what their next steps will be. At the end of the course, everyone celebrates with a cookout, overseen by Corporal Johnson, who has been dubbed The Grill Master. “This is a huge tool that we use for outreach in our community,” said Corporal Johnson. “Our Chief, Bruce Hedley, wants everyone to understand what we do and how we do it.” This year’s class ended in May, but be on the lookout for registration to open up for 2023. In the meantime, the Lilburn Police Department is staying busy. Along with their daily duties, they offer a women’s self-defense class and a class designed around prevention of financial scams aimed at senior citizens. They also host a popular event called National Night Out, a favorite of the community that includes the Georgia State Patrol, Gwinnett County Sheriff’s Office, Gwinnett County Fire and EMS Services, and a wide variety of other community officials. This night not only celebrates Lilburn as a community, but offers more education on crime prevention and ways everyone can stay safe throughout the year. This year’s National Night Out was on August 2nd, but keep your eye on the Lilburn website to learn about even more opportunities to engage with the community. For Corporal Johnson and the rest of the team at the Lilburn Police Department, their job is about the people they work to serve each day. Their dedication to enrichment and education is second to none,
which might be why Lilburn has gained such distinction as a great place to live. Corporal Johnson credits much of the success of this department to Chief Bruce Hedley. Chief Hedley’s community outreach initiatives have yielded incredible results, including a ten year downward trend in crime throughout the city. These results have been achieved through the neighborhood watch and business watch programs, of which there are twenty-two throughout the City of Lilburn. The Lilburn Police also go through continuous training, culminating in twice the required hours set by Georgia P.O.S.T. Lilburn also has a great hiring process to ensure only the best officers are selected and hired. “I have the best job in the entire world,” said Corporal Johnson. “It truly is a unique family. God is using this department to do great things.” More information at www.cityoflilburn.com/281/Citizens-PoliceAcademy or 770-921-2211
678-469-1599 | scottpressurewash@gmail.com 678-469-1599 | scottpressurewash@gmail.com
Make Peace a Priority You and the ones you love deserve it.
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PAGE 15
One Man’s Opinion: The Death Spiral of Customer Service By Bill Crane
I am a good and loyal customer. If I receive a good product or service, at a fair price, from a retailer, vendor, or contractor, I keep coming back for more. It’s called Customer Loyalty, and for enterprises who understand that it’s perhaps the greatest dividend from investments made in solid customer service. My last three cars have each been a Kia Sportage, all three purchased at Bulldog Kia in Athens, from the same salesmen. Until very recently, I was with the same auto insurer for thirty-eight years. In the early 2000s, we found an outstanding cleaning service, United Home Cleaning, and in addition to expanding and using more of their services, we regularly refer them to new customers as well. Yet strangely, I find monthly, if not weekly, that fewer and fewer enterprises, large and small, seem to think that customer service actually matters. As a broke young TV reporter in Macon in 1984, I had overbought myself a new sports car. My monthly car payment and related automotive insurance each combined to cost a week’s pay and half my monthly income. I had to find a more economical solution... and fast. GEICO operated a huge call center in Macon and had just opened its first “customer facing” independent agent office. That agent, Jerry Sorrells, could not have been more customer focused. He wrote me a policy, for nearly half the cost I had been paying, and that began a thirty-eight-year relationship with the insurer. Sorrells is still with GEICO, running his own shop in Cobb County. Yet when my GEICO policy renewal arrived in July of this year, it proposed a premium hike of 150%, while I was simultaneously dropping from three insured vehicles down to two. Thinking there had to be an error, I made several calls to GEICO, spent hours on hold, being
transferred, etc. I explained that I am in my early 60s, not my 20s, that my last claim was in 1991, and that I have had no moving violations of any kind for well over a decade – generally, the type of customers they want. GEICO explained that “underwriting” was driving these premium increases, as well as significant increases in medical claim expenses in the event of a serious accident. I have not been involved in a motor vehicle accident since 1986. But my calls got me nowhere, so in about six hours I contacted three other insurers, got quotes with matching coverage, and moved to the insurer and broker currently handling my homeowner coverage, for a 50% reduction in my insurance premium. I subscribe to a lot of newspapers. The big guys seem to only want new subscribers, not seeming to appreciate longtime readers. The mobile phone, cable, and other media companies are always running great promotions for the NEW customer, but leaving out the loyal customer. IF you have to BUY all your new customers with price cuts and promos, those customers will only be with you until your competitor runs a better promo. It is called churn rate, and it is all about the high costs of customer acquisition. As a small business person myself, I know all too well that the best customers are the customers you ALREADY HAVE. Seek more of their business, do more of what you can do for them, as they already like and employ you. There are still companies that do get this. The list just seems to be getting shorter. Chick Fil-A, which is again ranked as America’s Favorite Restaurant Chain, puts customers only behind the quality of its products. Georgia Power is still known as being customer-focused, despite being a huge monopoly utility, and I will go one step further that several of metro Atlanta’s new municipalities, offering a city-lite model, with high touch and customer service, at least seem to their new residents as if they really do care. And again, most small businesses, who already understand the high costs of customer acquisition and the comparatively low costs of customer retention have understood this model for years. So this effort not only pays off, it makes a huge difference in customer satisfaction, referrals of new customers, and happy customers Continued on page 20
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Getting Schooled: Helping Your Kids Transition into the New School Year By Tana Poncsak
Perhaps it can be normal to have some anxiety as the end of summer is in sight with students soon returning to the classroom. But if they’ve been learning from home due to the pandemic, your student’s anxiety level may be higher than usual. The more physically and mentally prepared your child is, the more confidence he or she will have as he or she steps inside the classroom. Here are a few things that might help make for a smooth start to the new school year. Remind your student about any summer school-related activities or projects that need to be finished up. This would include summer reading assignments and/or any writing projects. When school supply lists are available, purchase your child’s supplies so he or she is ready for class on day one. As the school year starts and schedules become clear, make any transportation arrangements. Are they participating in school sports or activities that meet after school? If so, they will feel more confident knowing how they will get to and from activities. The lazy days of summer always give way to more structure and routine once the school year starts. Talk to your students about the new routine. They may need to ease into the new schedule by getting to bed earlier so they can wake up in time to get ready and catch the bus. The last thing you want is for your student to scrounge around for something to wear and then run to the bus at the last minute. Create a morning routine starting with school clothes. Make it easy for your student to find and pull things together. Or better yet, have your child pick out his or her clothing the day before school. We’ve all heard the importance of a good breakfast. Have some simple breakfast items on hand that your kids can eat on the run when necessary. Make-ahead quiche muffins, breakfast bars, and fruit all make a nutritious start to a busy day. Keep all school items such as backpacks and lunchboxes in one place so they’re easy to grab as your child heads out the door. Again, due to the pandemic, there may be more anxiety this year than usual. You can help your kids by encouraging them to talk to you about any trepidations they might have about returning to the classroom. A listening ear and a bit of encouragement may be all your child needs, but if your child seems to have more anxiety and is struggling, contact your school’s counselor for advice or a mental health provider who can give your child the help he or she needs. And finally, keep in mind that even with all the planning, things may not go as smoothly as you would like it to in the first few weeks. It’s likely the entire family may have a period of adjustment as they settle into a new routine. Visit either your child’s school website, the Gwinnett County Schools website, for the latest information on COVID -19 guidelines and protocols, academic calendars, and more. Disclaimer: This information is based solely on experience and not intended as medical advice. Should you need medical advice, seek help with a licensed physician. August 2022 Our Town Gwinnett
Back to School Continued from page 13 2. Eliminate distractions. Children often cross the road unexpectedly and may emerge suddenly between two parked cars. Research shows that taking your eyes off the road for just two seconds doubles your chances of crashing. 3. Reverse responsibly. Every vehicle has blind spots. Check for children on the sidewalk, driveway, and around your vehicle before slowly backing up. Teach your children to never play in, under, or around vehicles – even those that are parked. 4. Talk to your teen. Car crashes are one of the leading causes of death for teens in the United States, and more than one-quarter of fatal crashes involving teen drivers occur during the after-school hours of 3 to 7 p.m. 5. Come to a complete stop. Research shows that more than one-third of drivers roll through stop signs in school zones or neighborhoods. Always come to a complete stop, checking carefully for children on sidewalks and in crosswalks before proceeding. 6. Watch for bicycles. Children on bicycles are often inexperienced, unsteady, and unpredictable. Slow down and allow at least three feet of passing distance between your vehicle and the bicycle. If your child rides a bicycle to school, require that he or she wears a properly fitted bicycle helmet on every ride. 7. Look for AAA School Safety Patrollers. Nationwide, more than 679,000 AAA School Safety Patrollers stand guard at over 35,000 schools. When you see one, a school zone is likely nearby. “If parents and other driver’s follow these simple rules when driving in and around school zones, countless children can avoid injury and death,” says Townsend. “It’s up to us to help all drivers become more aware of the risks of driving around our schools.” More information at https://member.acg.aaa.com/mi/driving-safety/aaa-school-safety-patrol.html
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Health Matters: Seven Tips for Choosing a Primary Care Doctor By Our Town Gwinnett Staff
How well does your primary care provider know you? Do they see you at least once a year? Maybe during these last few years, when health has been at the forefront, you renewed your efforts to see this critical caretaker more regularly. A primary care provider is more than just a provider. Over time, he or she learns the nuances of your medical history, your reaction to medications, your health goals, your lifestyle, your treatment preferences, and whether a caregiver is supporting you in managing your health. That intimate knowledge can help make a big difference to your health. Studies show that people with primary care providers are more likely to get preventive services, including cancer screenings, and report significantly better overall health outcomes. Dr. Philip Painter, chief medical officer at UnitedHealthcare Medicare® & Retirement, says, “As we get older, our needs change and our functional ability changes. It’s nice to have someone who knows you guide you through the health care system as that happens.” Painter provides the following seven tips to help you choose the right primary care provider. 1. Ask around: The first step to finding a great provider is to talk to your family and friends about their provider. A recommendation from someone you trust is a good way to identify a highly skilled, helpful physician. But remember: Every person is different. Just because a provider was perfect for your neighbor or best friend doesn’t mean he or she is right for you. 2. Make sure you’ve got coverage Once you’ve identified possible candidates, check whether they work with your health plan. If you have traditional Medicare, call the provider’s office and ask if they accept Medicare patients. If you have a Medicare Advantage plan, call your insurance provider, or check your plan’s website to see if the provider is in network. Most plans charge more if you see a provider outside the network, so it’s important to take this step before scheduling an appointment.
3. Do a quality check Chances are you wouldn’t hire people to make repairs in your home without doing a little research into the quality of their work. So why would you choose a provider without doing the same? If you have a Medicare Advantage plan, check with your insurance company to see if they have any information about the quality ratings of specific primary care providers in your network. You can also use the Physician Compare tool on Medicare.gov to see if your provider has participated in any activities that indicate they provide high-quality care. 4. Place a cold call Painter advises that patients call a potential provider’s office for a first impression of the practice. “You can tell a lot by the phone etiquette of the office staff,” Painter said. 5. Ask about logistics and virtual appointments Ask questions. How does the office handle prescription refills? How do they let you know about test results? Can you email your provider or schedule appointments online? Will the office call to remind you if you’re overdue for an annual screening? You might also ask whether they offer same-day appointments and how long patients typically sit in the waiting room. Ask whether the provider Continued on page 22
President Hassan and the US Premiere of Tanzania: The Royal Tour By Victoria R. Crosby
to health and vaccinations, and of tourism, which is a major industry in Tanzania. Among the many sights to see in Tanzania, a tourist can visit Mount Kilimanjaro, the tallest mountain in Africa, see Lake Victoria, the largest lake, or go on safari in the Serengeti National Park, a World Heritage site and sanctuary to the largest group of wildlife in the world. The precious gem Tanzanite is found only in Tanzania, although it is available in jewelry all over the world. First discovered in the remote part of Tanzania in 1967, Tanzanite is mostly blue with some violet, and is claimed to have metaphysical properties. In her first year President Hassan has achieved many goals and accomplishments, including revitalizing relations with other countries, improving human rights, encouraging teenage mothers to complete their education, and opening opportunities for investments and travel.
Although Women’s History Month was in March, there has been a new beginning for Samia Suluhu Hassan, who is making history as the first female president of the United Republic of Tanzania, and who visited the US to attend the premier of a PBS documentary film, Tanzania: The Royal Tour, hosted and produced by CBS News Travel Editor, Peter Greenberg. The one-hour special premiered at the Guggenheim Museum in New York on April 18th. The documentary is now shown on PBS television throughout the US (check local listings) and has been streaming on Amazon Prime and Apple+ since April 21st. This program is the latest one of many by Greenberg’s Royal tours series, which includes specials featuring interviews with the king of Jordan and with presidents and prime ministers of many countries where they act as tour guides to their countries. President Hassan was sworn in on March 19, 2021, following the death of President John Magufuli at age sixty-one from complications of heart disease, which he had battled for a decade. Prior to coming to New York, President Hassan met with Vice President Kamala Harris, the first female vice president in the US, at the White House in Washington DC. Further information on this meeting can be found on YouTube. At the Guggenheim, Hassan spoke about her aggressive approach PAGE 18 Become an Advertising Partner: Info@OurTown Gwinnett.com or 678-825-2049
Cabinet of Curiosities Continued from page 10 deaths involved in this cabinet. Rule 2: Whatever it is must NOT require preserving on my end for it to last. I will not be dealing with – liquids. Nope. But our Cabinet of Curiosities has also had a couple of unintended consequences. The biggest change we’ve discovered is that it’s changed how we observe the world around us. The kids will actively look for new things when we’re outside. They’ll slow down and notice more of nature’s details. That’s a wonderful aspect even when they don’t actually find anything. And they get so excited when they DO find something. I remember them coming from an afternoon at Stone Mountain with my husband, and they ran inside so excited that they’d found deer vertebrae. Keep in mind they were probably nine and seven years old at this point. To see them excited about this “treasure” felt great – if a little non-traditional. The other unintended consequence is that the cabinet was contagious. Friends heard about it and started keeping an eye out as well. The nest made of horse hair? That was a gift found by a friend who
Chortle…A Word for Your Day By Jane Bishop
Chortle: C-H-O-R-T-L-E. Interesting word, right? I discovered this word several years ago in a Reader’s Digest as I was on my way to meet some friends in another state. They picked me up at the airport and on the drive to their house, I simply asked them, “Have you two chortled lately?” The husband looked at his wife kind of quizzically and shrugged saying, “I don’t know…have we?” All of us then chuckled at this statement, and that, funnily enough, is exactly what chortling is! This gleeful chuckle or expression of laughter can be the key to releasing tension and feeling relaxed overall. The ebb and flow of life can be challenging, especially during these current times. The trials and tribulations of everyday life can absolutely mount up and it can be hard to find a way out. You may look around at your life and think, “What is there to chortle about?” It’s not always easy to see, especially through the “stuff.” However, those chortle moments are there. It is up to us to find them and enjoy the moment. Each of us has the power to change our attitude and mindset. It’s our choice, and choice is a powerful life skill. When we shift our mindset, the most unexpected opportunity to chortle can be present. I was speaking with a colleague recently who had some medical issues with his shoulder. He shared with me the doctor’s diagnosis: “Your shoulder is grossly unremarkable.” Well, that cascaded into several minutes of laughter and quips! It was what we each needed in that moment! I offer you a challenge: no matter where you are in life – the good, the bad, or the ugly – reflect on times you’ve laughed or chortled. Allow that reflection to be a starting point for your humorous release! In fact, chortle itself is a funny word – so laugh about it! Let it bring a smile to your face and some joy to your soul. Allow yourself to free up brain space and clear out “stuff” to keep going forward. Who knows? Maybe your own “grossly unremarkable” moment will trigger a chortle at just the right time! Jane Bishop is a Positive Interrupter and Leadership Coach. More information at www.janebishop.live. August 2022 Our Town Gwinnett
owns a horse boarding farm. As were the fox skulls. The snake skin was saved and specifically preserved to make my daughter happy. One of my students brought me a peacock feather from his farm to add to the cabinet because he’d heard about it in class. People started looking at the smaller things around them as well. No more passing by neat natural objects and ignoring them. People were proud to contribute – as proud as my kids were when they discovered an object on their own. And we have found the Cabinet of Curiosities to be the object of much cooler discussions than the old China set ever produced. The cabinet has a central place in our living room, and it’s by far one of our most prized possessions. If you’re considering doing this with your kids or grandkids, here are some tips and suggestions. 1. Rule 1: All specimens must already be dead. This is non-negotiable. 2. Rule 2: Nothing can go into the cabinet that requires preserving – no liquids. Ever. 3. Make the display something permanent in a room, not a box you can put aside and forget. Use an old cabinet or invest in one from a second-hand store. The overall look adds to the feeling of pride and creates some fantastic conversations. 4. Maybe follow my father-in-law’s example and replace the glass with plexiglass. He’s the real MVP of this whole operation. 5. When you buy bottles, keep the size of the bottle mouth in mind because specimens will need to fit through that opening. Buy lots of differing heights to create a neat visual effect. 6. Neat labels can be found in the scrapbooking section of the craft store. The ones with adhesive already on them are highly suggested. Or you can hang tags off the top of the bottle with string. 7. Keep purchased objects to a minimum. The stories behind finding them are most of the fun. Have fun, and as the weather becomes nicer, always remember to keep an eye out for something cool!
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Chaplain’s Corner Continued from page 13 you don’t know what to pray, here are a couple of ideas: • Pray for the teachers and their families. Teaching is a very absorbing job (physically, mentally, and emotionally), and it often takes a toll on their marriages, families, and relationships. Pray for them and their support systems. • Pray for the teachers and their life balance. They are often juggling so many county requirements, school assignments, parent expectations, and other pressures that can be overwhelming. Pray for their wellbeing. • Pray for the teachers and their relationships with their students. Teachers will spend at least eight hours a day for the next 180 days of the year with our kids. Pray that all relationships (especially the hard ones) can become lifegiving for both.
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At the end of the day, we do not know what this new school year will bring, and there will be so many things that we cannot control; but what a comfort there could be for the teachers to know that “…at least there are a bunch of us, so they all get a lot of prayers.” Rodrigo Cruz is the Lead Pastor of The Nett Church. More information at www.thenettchurch.com.
One Man’s Opinion Continued from page 16 that quite frankly often reflect their happiness back on the employees of that business as well. So, IF you consider yourself a smart consumer, and you want to share your wallet and dollars wisely, REWARD those who reward and serve you well. You will be very glad you did. Bill Crane owns the full-service communications firm, CSI Crane. More information at www.CSICrane.com
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Mission Life Georgia Story By Dr. Kerith Powell
I never thought that I would become so passionate about mission work. It all started one year ago when I took my first mission trip to Ouanaminthe, Haiti. Since then, I’ve returned twice and led my own trip to Jamaica. Each trip fills my cup so much that I have even more to give when I return than when I left. The patients at Dr. Chris’ Natural Remedies have been so gracious in supporting these efforts. I have received bed sheets, feminine products, vitamins, swaddlers, baby blankets, and more. Some opt for a monthly or one-time financial donation. Back in December of 2020 I was put on the board for Mission Life International birthing center. By the time I came aboard the building that houses the center was already built, thanks in large part to Life University and other outstanding donors. In June of 2021 I was scheduled to go to Haiti to help open the clinic. I expected some photo opportunities, lots of hand shaking, and general celebration. When we arrived, we were informed that some of the equipment did not arrive as scheduled. The opening would have to be postponed. We were accompanied by a group of chiropractic volunteers and greeted by a group of orphans that the group has been fostering since the earthquake of 2010. This group visits Haiti regularly and provides chiropractic care to the people in the area at no cost. The people came by the hundreds and at the end of the day over one thousand people had been seen. When I got back to the hotel, I reflected on the day and a deep feeling came over me. I don’t know how to describe it really because it wasn’t sadness or depression, but those are the two words that come closest to the feeling. The next day I did not want to go out with them, but I was committed to being there and I wanted to remain with the group. By the end of the day, I had seen about fifty people myself and came back to the hotel in the opposite mental state as I did the day before. The feeling was so intense and so new that I really cannot describe it. The rest of the week I served with increasing levels of participation. I got so much satisfaction from my giving that when I returned, I immediately planned the next trip. At the end of April 2022, Dr. Ronda Ward, Dr. Legend Bourne, and I led the first ever chiropractic mission trip to the Western Region of Jamaica. I had forty-one people serving this part of the island for five days. The goal was to bring chiropractic to the underserved. This was a great opportunity for the volunteers to practice communicating chiropractic with people on a different level. All the participants had life changing experiences, and I received so many thank yous and invitations to return that I have lost count. My desire is to expand the services we provide to include dental work and eye exams, perhaps even glasses. I’d like to help the churches that let us use their spaces improve their facilities by bringing contractors, painters, and masons. If you can help, please call me at 770-979-5125. You can also send a check to Mission Life Georgia, EIN 87-2987728, 2095 Hwy 211 2F #181, Braselton, GA 30517. You can also pray or hold space for everyone involved, especially those that we serve. Thank you. Dr. Powell is the owner of Dr. Chris’ Natural Remedies in Snellville. More information at drchrisnaturalremedies.com or (770) 979-5125.
August 2022 Our Town Gwinnett
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PAGE 21
Hometown Brag: Nicholas Black, SGHS Class of 2009 By K. Coats
Over the years, many similes have been crafted to convey the ups and downs of life. Life is like a football game. Life is like a chess match. Life is like – you guessed it – a box of chocolates. But South Gwinnett High School (SGHS) grad Nicholas Black may have one of the most unique comparisons. For him, Life is like an arcade. “The way I see it, life is like an arcade,” he explains. “Some of us are given more tokens than others, and some are naturally better at playing different games. Some games require more tokens and some take less. You play with what you got and earn more tokens along the way.” But it goes beyond tokens. According to Black, “Like it or not, we’re all playing for a high score, either to beat someone else’s or our own. Yet at some point, every arcade has its closing time. The lights turn off and each machine gets unplugged. Our high scores are forgotten; we give back all of our tokens. If we’re lucky, we get to leave a little cheat sheet showing the next person how to play the game; then we’re politely asked to leave.” It can seem strange to see life, in all its complexities, simmered down to an afternoon at the arcade, but Nicholas Black finds it puts everything into perspective. He says, “But the one thing we get to take with us are the memories of how much fun we had playing the different games and the friends we made along the way. So find a game you’re naturally good at, focus on playing the game to the best of your abilities, surround yourself with other players that encourage you to be better, and don’t forget to try other games. You’ll win some and you’ll lose some. But at the end of the day, enjoy the time spent hanging out at the arcade because in the end you can’t take your high scores or your tokens with you. Just remember to have fun!” And if anyone has lived by his own gospel, it would be Nicholas Black. While he has gone on to do big things, they are a far cry from the big things he had envisioned when he graduated in that spring of 2009. He can laugh about it now when he looks back. “Well, if you asked me during graduation,” he remembers, “I was going to be a millionaire by 23. Ohhh boy. Did that one sting when I closed in on it.” Black’s first stop after graduation was Georgia Gwinnett College, but then an unexpected twist came up in his “arcade game” of life, and he took a risk. He dropped out because of an offer for a government job in tech. “It was a once in a lifetime opportunity, and I never looked back,” he says. And he would like to take a moment to give a nod to his mother, “…because when I came home saying I
was dropping out of college to pursue my dreams,” he explains, “I could only imagine what was going through her mind.” That job offer would eventually lead Black to his current position as founder of The Credit Captain Academy. “I get to teach Financial Literacy topics using E-Learning coursework I developed,” he explains. “Most of the day to day revolves around answering students’ questions and various marketing activities (Content Writing, Course Updates, Filming, etc.).” When asked about his proudest accomplishment, Black says, “I’ve been blessed with the opportunity to do so much in such a short span of time. But if I had to pinpoint just one thing, I’d say it was receiving a city proclamation from the city of Atlanta, recognizing November 1st as Millennials Chamber of Commerce day. Looking back on it, my co-founder Raeha Kim and I started with nothing and no idea what we were doing; but we had a vision and a strong work ethic. So yeah, I’d say I’m really proud of that.” In addition to helping people recover and/or maintain credit, Black hopes to branch out in the future. He explains, “I’d really like to do a pilot program with two or three high schools teaching students about trading stocks.” It was a course he wished had been offered in his own high school days, so leave it to Nicholas Black to be the ultimate problem-solver and create his own course. During his SGHS days, Black was already testing out his skills at both technology and founding organizations. He helped to found the Computer Club (aka Club Logic), and was also active in the school Chess Club. And when asked about any teachers or staff who had made an impression, Black says it was more of a “type.” “The teachers that I found to be the best were the ones that allowed me to think outside the box,” he explains, “made lessons fun, or taught things from a new perspective: Mrs. Bonaby, Mrs. Rainwater, Ms. Baade, Ms. Gascott, Ms. Dacus, Ms. Ingram, Mrs. Coats, Mr. Gibson, Principal Hunter, Mrs. Howell, and Dr. Burney, to name a few. You could tell that all of these teachers really cared, even if we as students didn’t at the time. They knew what was on the other side of graduation, and they did everything they could to prepare us.” And never one to miss a message, Black also mentions a valuable lesson from one of his substitutes. “He was a cool guy,” he remembers, “and he taught me that it’s okay to question things, always search for answers if you want to know something, and to keep an open mind.” Well, Nicholas, thank you for using your experiences to help build up those around you – in addition to their credit scores. We at Our Town wish you luck as you continue to build your platform and support those who need it most. More information at CreditCaptainAcademy.com.
a geriatrician. Geriatricians specialize in care of older patients. 7. Trust your gut Your primary care provider is going to be a problem-solver and conducts virtual appointments, and how easy they are to schedule. important advocate for your health. It’s critical that you trust them 6. Keep your needs in mind and feel comfortable asking questions. After your first appointment, Every person has unique health needs, and those needs change the American Academy of Family Physicians recommends you as people age. Ask your provider about their specialties or areas of ask yourself the following: Do you feel at ease with this provider? interest. For example, a physician who specializes in sports medicine Did the provider show an interest in getting to know you? Did they may not be the best choice if you are not a serious athlete. But if you answer all your questions? Did they explain things in a way you have a chronic condition like diabetes, you may want to look for a understood? provider with a special interest in diabetes care. Those are things to If something seems off, trust your instincts, and look for a new ask when you make that first call or do your research. And if you provider who is a better fit. You should be comfortable with whomhave multiple complex medical issues, you may benefit from seeing ever you choose. (BPT) PAGE 22 Become an Advertising Partner: Info@OurTown Gwinnett.com or 678-825-2049
Health Matters Continued from page 18
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• Financial and retirement planning • Investment allocation for long-term growth potential • Maximizing your existing 401k/403b/457b • Harvesting Plan for retirement assets/income • Estate Planning/Trust Planning • Disability, life insurance, & long-term care insurance • IRA/Roth contributions • Timing of Social Security/Medicare
Barron’s Top 1000/1200 Advisors 2009-2016 & 2019-2020
Call 770.931.1414 or visit RogerSGreen.com to schedule your complimentary telephone or Zoom consultation today.
Investment Advisor Representative offering securities & advisory services through Cetera Advisors LLC, a Registered Investment Advisor, Broker/Dealer, member FINRA, SIPC. Green Financial & Cetera Advisors are not affiliated. Awards are not to be considered a guarantee of future results, nor as an endorsement by any client. Best of Gwinnett & Best of the Best winners are chosen via voting and editors’ input, & opinions are vetted with the use of other available information. Pinnacle award rankings are based on growth, revenue, community service, & other criteria. Barron’s: based on total assets (AUM), revenue, & other factors. Since 1997, office located at 3700 Crestwood Pkwy, Ste 140, Duluth, GA 30096. *Northwestern Mutual.
At BenchMark, your journey is our journey, and we’re committed to getting you back to your best. That’s why our licensed physical therapists use manual therapy, a hands-on technique that’s proven to get better outcomes so you can start moving and feeling better faster. BUFORD I-85 • 2815 Buford Dr, Ste 102 • (770) 271-4413 GRAYSON • 2065 Grayson Hwy, Ste B • (678) 376-0213 LAWRENCEVILLE • 4825 Sugarloaf Pkwy, Ste C • (678) 985-0238 LILBURN • 1227 Rockbridge Rd, Ste 402 • (770) 925-9210 LILBURN – BEAVER RUIN • 4145 Lawrenceville Hwy NW, Ste 8 • (678) 691-7163 SNELLVILLE • 2050 Scenic Hwy N, Ste A • (678) 344-7197 SNELLVILLE CENTERVILLE HWY 124 • 3641 Centerville Hwy, Ste 400 • (470) 365-2135
Request an appointment at benchmarkpt.com August 2022 Our Town Gwinnett
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