July 2021 OutreachNC by OutreachNC

JULY 2021 - 1

Feature Intro: Aging Around the World: Greece & Albania

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For many Americans, summer travel plans include images of white sand beaches, crystal blue waters and fresh seafood with an evening cocktail. Perhaps no place instills such images more than the islands of Greece. White-washed villas and leisurely lunches of wine, olives and cheese are the traveler’s expected companions while touring these Mediterranean jewels. To its north, Greece borders Albania, a country with its own long history and cultural traditions. Sharing the same Mediterranean Sea, the two countries share more than a coastline. Greece and Albania share much of their culture, language, cuisine, economics and history. So, it isn’t much of a surprise to learn a local family has ties to both places. Restaurant owner and Sandhills local Oresti Arsi grew up in a home with roots in both Greece and Albania. With a Greek father and Albanian mother, Arsi absorbed the gentleness of his father’s Greek temperament with the fiery passion of his mother’s Albanian flair. Together, the Arsi’s raised two sons, prepared traditional Greek cuisine for many Sandhills residents (the family owned Greek restaurant Corfu for many years) and kept the traditions of their home countries alive while raising their children in a new land. Arsi took a break from his two food trucks – Meat & Greek and Crepe Minds Think Alike – to talk with ONC about growing up in America with parents from two different countries, balancing strong ties to ancient roots with new traditions blended with American culture. This interview has been edited for length.

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CONTENTS

ASK THE EXPERT: TIPS FOR TRAVEL

FEATURE: AGING AROUND THE WORLD -GREECE & ALBANIA FAITH: GOD, VULNERABILITY, AND MICE

LETTER FROM THE EDITOR

Amy Phariss, Editor-in-Chief, OutreachNC | editor@outreachnc.com

JULY 2021 - 2 July is here, muggy and full of storms and sunshine. Summer is in full swing. This month, some of us are venturing out again, vaccinated and ready to travel. Others among us are staying close to home and traveling in our minds or through a good beach read. Either way, we’re traveling all we can at OutreachNC and taking our readers along with us.

Age the Way You Choose.

In this month’s Ask the Expert, Kate Pomplun answers a reader’s question regarding travel for his mother, who is anxious to see grandkids after more than a year of quarantine.

We can help!

For our feature story, and as part of our ongoing series: Aging Around the World, we head over to Greece and Albania with Moore County local Oresti Arsi. Arsi and his family own two food trucks in Southern Pines: Meat and Greek and Crepe Minds Think Alike. He sat down with ONC for an interview about family life and aging in his parents’ home countries of Greece and Albania and how he is melding the cultural traditions of his past and his present with his own family. Arsi’s mother shares with readers a traditional, Albanian family recipe you won’t want to miss. Finally, Chaplain Colette Bachand explores the idea of keeping safe and all the things we do to feel less vulnerable in a world that feels, often, quite precarious.

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ASK THE EXPERT: TIPS FOR TRAVEL

JULY 2021 - 4 Now that travel has begun again, my mom talks about driving to see us and the grandkids. A lot has changed with her health and mental status over the last year. She manages okay in familiar settings, but I worry about her traveling beyond her local circle. We have all missed each other so much in the last year and we want her to see people, but I’m concerned about her ability to manage traveling, even if she flies. The discussion about when a person should stop driving is always among the toughest. People would rather discuss their funeral plans and what to do with the antiques when they die than the possibility of giving up the keys. Throw in a global pandemic, which kept people at home or within a small radius geographically, and the idea of getting back to traveling longer distances becomes even more complicated. Even if giving up the keys isn’t an issue, travel concerns include managing a flight or two as well. It does not sound like your mom needs to give up driving entirely (lucky you, you all dodged that one – for now), but maybe she shouldn’t be taking a road trip or hopping on a plane without some extra help. So many people have been isolated from loved ones over the last year or more and are very anxious to finally meet that grandbaby, or make it to the wedding that had been put off or simply catch up with family and friends face-to-face. These social connections are so important to maintaining one’s health. In fact, the National Council on Aging reports “in a recent article” about the effects of mental health due to social isolation among older adults during COVID-19, that prolonged social isolation increase the risk for depression, cognitive decline and dementia. It can also affect the ability

of someone to conduct activities of daily living, including driving. (https://www.ncoa.org/article/ covid-driven-isolation-can-be-dangerous-for-olderadults) The problem becomes two fold. She and you want to prevent more social isolation and lack of positive face-to-face connections, thus improving her quality of life. However, your mom has likely declined in mental capacity and physical ability, whether due to isolation during COVID-19 or through the aging process and decline. Having an open discussion about your concerns, while still encouraging her to continue with her travel plans – with some added assistance as described below – may actually be a relief to her. With a bit of help, it could allow for her to see people she’s missed without shouldering all the work of planning and carrying out travel plans. You and her other loved ones could suggest some of these ideas: Manage the logistics: Offer to help book direct flights and set up transportation to and from the airport. Depending on her physical and mental abilities, she could utilize the airport escort service to safely and accurately get her to her gate. Booking tickets and setting up transportation to the station could also be done for train travel or bus. This could be successful if she can manage appropriately once she is on the plane/train/bus. Manage and provide a travel companion: You can still help set things up logistically, but if she’s not able to manage even once she’s on the plane/train/ bus, maybe a friend or family member can ride along with her. If traveling by car is most appropriate,

JULY 2021 - 5 someone could offer to drive her. Even if that family member or friend isn’t able to stay for the visit, maybe there is someone else who could drive or ride back with her. Bonus: She gets the added socialization of visiting with that person while traveling! Manage and delegate the escort: Slightly different from above, you could still manage the logistics, but if a friend or family member isn’t able or it’s not practical to travel to her in order to travel with her, you could utilize a home care companion or an Aging Life Care™ Manager. Just as you would pay the hourly rate for someone to provide management, care or companionship in her home, you may be able to hire someone to do so while traveling with her. Other things to consider: Task of packing: With decreased cognitive abilities, plus not traveling for some time, your mom might struggle with what to pack, how to pack it, what’s permitted if flying, or what form of identification she’s going to need to show and when. Someone may want to help her go over the items she will need and ensure they’re packed in accessible places. This could be done in person or possibly over the phone or video call.

Environmental safety: Even if you can work out how to get her to her friends and family, depending on your mom’s abilities, you’ll want to consider how she will do once staying there. Will she easily be confused staying in a different house? Does the bathroom she’ll be using have safety measures if she needs a walk-in shower, grab bars, or uncluttered flooring (think throw rugs) to prevent falls, etc.? Alternate ideas: If getting your mom to see her loved ones and ensuring a safe place for her to stay just isn’t practical, maybe talking to those loved ones to see who can get to her would be most beneficial. Maybe short day trips that allow her to be returned to the familiarity of her home are best. Think a little outside the box before dismissing the possibilities. Maybe the grandchildren with the new baby don’t have the travel funds to get to her and pay for lodging, but your mom is able to use her travel funds to get them there. It’s a good sign that your mom is actively seeking social connection with the loved ones she’s missed. It’s likely you can come up with a plan to help her do so and in return, as the study shows, her overall health is likely to benefit.

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d n u o r A g Agin orld W e th

GREECE & Albania by Amy Phariss

continued from page 1 OutreachNC: Hi Oresti. Thanks for sitting down with us and sharing your perspective on family, aging and culture from your family’s perspective. When you think of your family’s culture, of the Greek and Albanian cultures, what do you think of first when it comes to family? Oresti Arsi: The eldest of the family takes on responsibility for the family. That’s what I think of first. There is a lot of responsibility. Growing up, we had a lot of talks at the dinner table about family and what that looks like down the road. With certain countries in Europe (my experience has been in Greece and Albania) when kids leave to go to a different country, they’re always expected to be involved and if the parents move with the kids, they always stay together. They don’t always live in the same house but at least in the same neighborhood. In Albania, absolutely, that is 1000 percent what happens. Everybody does live in the same household.

JULY 2021 - 7 Times have changed a little bit. Nursing homes and things like that don’t really exist much, though. Not in Albania or in Greece, for that matter. I do have some cousins who live in other European countries, and their parents still live in Athens. But they are still very involved. ONC: Is that different from what you’ve seen in the U.S.? Is there a different kind of involvement? OA: There are some differences, yes. For example, here in the U.S., I’ve noticed that kids don’t know what their parents’ financial situation is. But over there, it’s the other way around. The kids help the parents with financial things. Here, in the US, the parents help the kids. In the U.S., the system is created or set up so they can help their kids later in life. Over there, the parents are giving as much as they can when the kids are young (school, etc.), with the expectation that the kids will help them later. That’s one main difference I see between Albania & Greece and the U.S. Another difference between the U.S. and Greece and Albania is that kids here have no idea of what’s going on with the household. When I was 16, I knew exactly what was coming in and out. I knew exactly how much money my parents made. My American friend, at 18, had no idea what his parents were bringing in and where the money was going, things like that. I feel like finances are a closed book in America, hush-hush. There are sensitive subjects in the United States. I’ve noticed finances and numbers are sensitive. I asked my friend’s dad how much he makes. He thought that was rude. We have these conversations at very early ages. Now, I was 12 and my brother was 16 when we moved to the States. So, maybe they talked to us about this more because we saw a difference here. We saw people not living with their families. So, maybe we talked about it more. ONC: Americans, at least from my perspective, are afraid of our kids maybe feeling nervous or responsible for finances. It’s not the same for you?

OA: My brother, who is the eldest, he does feel that. He always has in the back of his mind: he’s not the only dependent. He isn’t just thinking about his own family but also of his parents. This is true if you’re the oldest. That’s how it was in my family. My cousin is in Germany. He’s an only child. His dad passed. His mom worked three jobs in Greece to put him through school in Germany. Now that he’s working, he’s providing for her. This is talked about over and over throughout our life. It wasn’t a business discussion. It was a cultural education, sort of.

We talk about what we will do for our parents as we get older, and our friends here in the U.S. talk more about what their parents will do for them. All of my friends I saw growing up here, they all live away from their parents. Rarely do I see them coming to town to see their parents. Three or four times out of a year to see you for a day? To me this is insane. I am already talking to my kids about this. I wouldn’t want my kids to grow up, move away and leave. I need to have them around me. Because I have kids (my brother doesn’t have kids yet), my parents moved with us. Whenever we have moved, we brought our parents with us. My wife and I are working a lot. My mom takes care of the kids. Whenever there is school pickup or we’re too busy to make dinner, she helps out. ONC: So, even though you are not the eldest, your mom helps you because you have children? OA: Yes. But any time we need something, my older brother is involved. Even if I’m right in a conversation, he still trumps me because of his role or his age and being the first one. So, whenever there is a family decision to be made, even though he’s not involved because he doesn’t live here, my mom still involves him. He calls me and tells me, “Hey…mom is saying this….” And she’s right there with me, in the living room!

JULY 2021 - 8 ONC: Are you raising your kids this way?

ONC: What if the eldest child is a girl?

OA: The only part I’m not keeping is the eldest thing. That is the one thing I don’t want: pressure on the eldest to think she has to carry any sort of weight. Now she is 11. This year she is turning 12. We have several bank accounts for our business. She will start handling one of the books for our accounts. She will do this for a year or a year and a half. Then, she will teach the next child. It goes down the line.

OA: I should ask my mom about that. We never really thought about that. I think they still share that same situation. Yes, boys are more, we give more pressure to them, but girls do have the same situation. It is different. I have cousins who are both girls. They live in other countries, and neither parent lives with them. So, yes, the parents do seem to follow the boys.

My wife, who is American, both of her grandmas lived in nursing homes. My wife has several siblings, and I hated the fact that we only saw her grandmother on Sundays. I wondered: what are these women doing the rest of the week? That was really hard for me. My brother and I just want our mother to live with us. If she wanted to live somewhere else, of course we would honor that, but it just won’t happen. She will live with us or near us. ONC: What does “taking care of my parents” mean to you? OA: It’s not like giving them money to go eat lunch. It’s more like when something happens, if a car breaks down, we will send money. We will try to cover the gap. There are also situations when we need help, and they pitch in.

It’s more like one purse that takes care of the whole family, made out of several purses. Americans do the same thing. If something comes up, you help. But I guess there is just an easier talk about it, an easier assumption of how it will work in our culture. ONC: In American culture, often the child with the most money will pitch in. OA: In our culture, it’s the oldest. Even if he doesn’t have the most money, he will organize it. He will make sure it happens. And he will get the credit for it. It works the other way around, though. If there is a problem, he will take responsibility.

There is responsibility for the household. It’s not just the parents. If there is a younger sibling, the eldest is responsible for them as well. Growing up, my parents didn’t speak much English, so my brother was the one who talked to the school. When the school called to talk to them about my schooling, my brother came to the school. My parents trusted my brother to do it. No matter where my brother and I live, we know we can call each other. We will take care of each other. My cousins seem to do the same thing. My cousin who lives in Seattle, his brother still lives in Albania. Their mom lives between them. She doesn’t have a home of her own. She just travels back and forth. It is harder when both parents are alive. They don’t travel as much. When one passes, the parent still living is not left alone. ONC: What would it mean if a parent lived alone? OA: I personally would have this image of my mother being depressed. There are only so many years a person can live if they’re depressed. That goes back to the holidays. Am I going to wait for Christmas to see my family? What about the other days? I couldn’t see my mother lasting and being happy. Even if my mom lived in a nursing home, I would have this image of her being depressed. I couldn’t stand that. Even if she lived in a nursing home, we’d have her living with us some of the time. I would feel guilty. I could not imagine…I’d wake up in the morning and wonder: what is she doing now? That was never taught to us to feel guilty. It’s just the way me and my brother feel.

JULY 2021 - 9 ONC: How old is your mom? OA: Sixty-five this year. My dad passed five years ago now. He passed young. So, that was a different situation. I actually asked my mom if she would ever consider dating. My mom really flipped out. Then my older brother called and asked me, “What are you thinking?” We were actually watching a movie about it, so I just asked how she felt. Literally my bother called me five minutes later. That is a huge difference between me and my brother. I would have no problem if she were to find someone else to date. My brother? No. My brother would be respectful of someone else, but he would not do that willingly. But my mother and brother are of the same mindset, so that will never happen.

OA: Oh yes. There are always strings attached. I got a speeding ticket and my mom paid. Every now and then I get reminded of that. She paid for that. That is just one example. She does this mostly when my wife and kids are around. She wants them to know what she has done. The strings don’t come up, though, in a private situation. They’re not real strings. They come up more as jokes. If that came up in a private situation, it would be strings. But when it comes up with the kids, it shows the kids we are one. Or she is just poking a little, and our kids know we will start picking at each other.

So, there are strings attached but not in a serious way. She would never ask for the money she spent on the speeding ticket back. She would never use it as leverage.

In our culture, there is really no talk about meeting someone else after the spouse has died.

ONC: Back in Greece or Albania, what do retirees do?

ONC: Is that the Greek culture or the Albanian culture?

OA: Hanging out with friends, coffee in the morning, taking care of grandkids. Taking care of grandkids for sure. That is a given. Mostly, 90% of

OA: I’d say more the Albanian culture. My mom is Albanian and my dad was Greek. I think we actually have more Albanian views. I think that’s more part of the Albanian culture. I can’t think of anyone who has moved on with a different life partner in either culture. When I suggested we live in her house and get her an apartment so she could have a pool and not have to take care of yard work, I got a call 15-minutes later from my brother asking me, “Why is mom crying?” There are some challenges. I can’t hire a babysitter if my mom is there. She will not allow that. The dishes get done in a certain way. She has a way she handles the mop. She does these things in very specific ways. So, my wife learned to leave those things alone. There can be those challenges. ONC: With all of this help and support, are there strings attached?

JULY 2021 - 10 the time, it’s taking care of the kids and teaching the kids. My six- and nine-year old kids can make a whole meal. As soon as you’re ready to pass the butter-knife situation, go for it. My mom has a stool next to the oven. The grandparents are always teaching. There is a lot of storytelling and not like reading from the Bible but more like life stories. They are also teaching life skills: gardening, cooking. Cooking is instilled in every family. When I was growing up in Greece and Albania, 9 out of 10 of your meals are eaten at home. That is one thing: cooking is a huge part taught to the grandkids. Cleanliness, too. You get up and make your bed. You learn to do your laundry. When I was a kid, we did our laundry. My parents worked. How could they also do all the cleaning? When I was a kid, Sunday was the day not to work. We would get in the car and go to the beach or the mountains. If we hadn’t done our cleaning or laundry, we couldn’t do that. Even now, if I throw my clothes on the floor, my mother will say something about it. With me, she will do it for me, but she will make me feel guilty. She will say, “Oh, now my back hurts because I had to pick up your socks.” Grandparents in America, they don’t discipline the kids as much. They are fun, the grandparents. In our culture, the grandparents will discipline the kids.

ONC: Do you ever feel this lifestyle is a burden for anyone? OA: Those things come out. We never bottle things in. There is literally nothing I cannot tell my mom, but if there was, I would use my brother as a bridge. My mom does get tired. She already raised kids. She can get tired. We say it, though. She will say it when she’s tired, or she will tell the kids if they’re lazy and wearing her out. She will say, “You guys should be cooking for me, not me cooking for you!” Of course, those things are said. I guess it’s venting. It’s good for those things to be out. You see people’s levels going up and down. So, if there is a situation, we will make a change. We will try to balance it. Sometimes, if we have problems, we have to repair things. We can get into it, and we yell. We live in the same household, and we may not talk for a week. We both get our coffee and then give each other an eye and walk away. We may need space. But we never think of cutting the line forever type of thing. ONC: What does your mom do now in her free time? OA: She goes to the gym. She reads. She loves to travel. She goes to see her family for at least three weeks each year. All of the people she grew up with are there. If they don’t live there, they all go back at the same time. They all spend time together. Then she will travel with her brother and go to other places in Europe. They never stay in a hotel, though. They will always go to see people.

JULY 2021 - 11 When I travel with my own family, I might stay in a hotel or rent a house. I have four kids. I don’t care what people say, so maybe that’s the American in me. When I was a kid I got into some trouble. My friends’ parents turned their backs on them or said there was nothing they could do about it. My parents never did that. They never gave up. They fought me every step of the way. And my brother had to be responsible. My parents didn’t understand what was going on, but my bother knew. My brother came to parties and drug me out of the party because I wasn’t supposed to be there. So, I had to hide actions from my brother not my parents. Even my cousins who also went down troubled paths, their parents never turned their backs either. We are a team. If you go down, we all go down. They think: maybe you will get yourself together, maybe in a year or ten years.

Arsi’s mother shares with ONC readers one of the family’s favorite recipes: Green Bean Gjelle (pronounced gee-ELL). This is a traditional Albanian recipe, warm and savory and commonly found in Albanian households.

Green Bean Gjelle INGREDIENTS: • 1 lbs green beans* can use frozen as well if desired • 2 medium sized potatoes, washed, cleaned and chopped • 2 medium onions, chopped • 3 tomatoes, chopped • 5 tbsp olive oil

When we make decisions, it’s never just me. It’s not just what I want. When I’m making any moves, it’s always in the back of mind: what are my parents going to be doing?

• 1 lb ground beef

You’re always thinking about that. You’re always thinking about how your actions will affect your family.

• 1 tbsp oregano

It’s always a team. It’s never the individual self.

• 2 bay leaves

Anything you do that is an important life choice, one of the subjects will always be the people who are older. You cannot just pick up and go and leave them there. You will always be thinking about what mom and dad will do.

• 2 cups water

• 4 cloves garlic, chopped • salt & pepper

• 2 tbsp tomato paste

DIRECTIONS: Sauté your ground beef in the olive oil with salt pepper and add the garlic half way through. While it’s sautéing, prepare your green beans by trimming the ends and chopping to bite size lengths. Continue to cook the meat with the garlic and onions until onions are translucent and then add water and allow to boil. Add potatoes, green beans and bay leaves, remaining spices and ingredients until cooked through and reduced down to a stew consistency. Serve with crisp toast and top with feta cheese.

The Rev. Colette Bachand | cwood@penickvillage1964.org

FAITH: GOD, VULNERABILITY, AND MICE

JULY 2021 - 12 Are you protected? Well, that question can mean different things over the course of a lifetime, can’t it? As a child it could have meant putting sunblock on to go to the beach or wearing a life jacket in a boat. As a young adult it could have meant a life insurance policy so if something happened to you, your family would be taken care of. And later life, Are you protected? could mean finances for late in life care or a good spam detection system on your computer. Feeling vulnerable, which is what being unprotected feels like, is not very comfortable and sometimes it’s funny what we surround ourselves with to feel safe and secure. I recently had to seek protection from a mouse. Yes, a mouse! Believe it or not, one night last month, I woke up to a mouse that had crawled into my bed and into my hair. (As they say, you can’t make these things up!) So, the following night, I set out three mousetraps in my bedroom and brought both my cats into the room for the night. Now I felt protected. There are lots of things that do protect us in this world … vaccines, security cameras, health insurance, canes and walkers. But at the end of the day, I remind myself there is only one place I can find true comfort and protection, and that is in God. Without God, no other device of protection matters, because without God I will always feel lost and vulnerable.

On the flip side, when I feel God’s closeness, I am calm, centered, steady and grounded. God as the great protector is an image so prevalent in Scripture. Psalm 91 reminds us, “I will say to the Lord, my refuge and my fortress, my God, in whom I trust.” In 2 Thessalonians Paul writes, “The Lord is faithful, and he will strengthen and protect you.” Isaiah too offers, “Do not fear for I am with you; do not be dismayed, for I am your God. I will strengthen you and help you; (41:10).

To walk in God’s protective presence means that we don’t need to be anxious, defensive or unsettled. I encourage you to find some piece of Scripture or some saying that you can put on your nightstand or bathroom mirror for those times you feel vulnerable, to remind yourself you are always protected by the love of our Creator. Well, the cats never found the mouse and it didn’t show up in the traps either, but I haven’t seen him again so maybe he’s moved along. I know God sends us messengers all the time, and the mouse’s visit did get me to thinking about vulnerability and God’s protection ... but really God? A mouse in my hair? Ok, ok, you have my attention.

JULY 2021 - 13

GRAY MATTER GAMES

ACROSS 1. Suffix with sea or moon 6. Dish served with a dressing (pl.) 12. Three equal parts 14. Mushrooms having umbrella caps with gills underneath 16. Desktop card index (trademark) 18. Flirtation by touching feet 19. “... ___ he drove out of sight” 20. Complains 22. Casual attire 23. Bakery buy 25. Indian salad 26. “We the Living” author 27. Disguise 29. Arch 30. British coins 31. Stinking nightshades

33. Depression at the mouth of a volcano 34. Cleaning cabinet supplies 35. Deep or still place in a stream 36. Transfer data or programs 39. Saint Anthony’s fire 43. Mideast V.I.P. 44. “___ Maria” 45. Sudden raid 46. Full house, e.g. 47. Forger 49. Guns 50. “C’___ la vie!” 51. Artificially formal 53. Back muscle, familiarly 54. Held the title of monarch 56. Football stat 58. Gestures 59. Sixpence 60. Chewy candy 61. Villain

DOWN 1. Duration 2. Bach piece 3. Hinged flap on an airplane wing 4. Ace 5. Christian Science founder 6. Freedom from danger 7. Ancient assembly area 8. Golden Triangle country 9. “A jealous mistress”: Emerson 10. Remote

11. Kind of fair 13. Brand, in a way 15. Farmer, at times 17. Short holidays? 21. Units of length equal to .001 inch 24. Sensationalist journalism 26. House agent 28. Lightweight boat propelled by a doublebladed paddle 30. 86 is a high one 32. “20,000 Leagues” harpooner ___ Land 33. Minor player 35. Comely

Open Arms

36. Escorts 37. Introduce one stage at a time (2 wds) 38. Freckle 39. “... there is no ___ angel but Love”: Shakespeare 40. Emerald Isle 41. Attacked brutally 42. Enigma 44. During 47. Grave marker 48. Furnace output 51. Catch 52. Blah 55. African antelope 57. Chain letters?

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4 SIGNS YOU MAY NEED A CAPTIONED TELEPHONE 1 2

You frequently ask your caller to repeat themselves. Caller voices seem quiet or muffled, even at max volume.

You struggle to catch every word over the phone.

You avoid making phone calls.

Get your CapTel phone at

The right dentist can make all the

captelnc.com We value your trust and loyalty. Our commitment to your safety remains our number ONE priority. We're excited to welcome you back to a safe We are happily accepting new patients! CAPTEL 840i

305 Page Road | Pinehurst, NC FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademark of Ultratec, Inc. NC Department of Health and Human Services • Division of Services for the Deaf and Hard of Hearing • ncdhhs.gov/divisions/dsdhh • NCDHHS is an equal opportunity employer and provider. • 04/2021

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