Bellalago Beacon | 3rd Quarter 2024

Authorize

Non-Compliance Process What Does this Mean?

Written by DAWN OSTERODE, CMCA®, AMS®, PCAM®, COMMUNITY MANAGER

The Declaration of the Association, what we refer to as the CCRs, provides those core “use restrictions” on maintenance obligations of owning a home within the community. Some use restrictions may also tie to behavioral actions, such as working on vehicles or prohibiting commercial business activity from the property. The Association, through its managing agent (FirstService Residential), conducts routine inspections tied to the provisions of these documents. The inspections are often done by vehicle, except for the townhouses, which are conducted on foot. Members of the community may observe an infraction and submit a written complaint. Once verified visually, either with a photo submitted or observed by management, a notice of non-compliance is triggered.

Community Manager Dawn Osterode

Assistant Community Manager

Dawn.Osterode@ FSResidential.com

Brittney.McGinty@ FSResidential.com

Brittney McGinty 9am - 5pm Closed 12pm - 1pm

CLUB ADMIN CONTACTS

Club General Manager

R. Paul Girard, LCAM

Paul.Girard@ CastleGroup.com

Club Maintenance Manager Ivonne Martinez Ivonne.Martinez@ CastleGroup.com

Lifestyle Director Michelle Thomas Michelle.Thomas@ CastleGroup.com

Lifestyle Coordinator Jennica Collier Jennica.Collier@ CastleGroup.com

Club Accounting/Admin Assistant - Rodrigo Garcia Rodrigo.Garcia@ CastleGroup.com

HOURS OF OPERATION

Monday

This Initial Notice provides an opportunity to cure for the owner, as they may not be aware of the condition/activity occurring. If the property has an offsite mailing address, a copy of the notice is also sent addressed to Current Resident/Tenant at the sited property location. The governance of the Association then provides that if the matter is not resolved within 14 days, a Second Notice may be issued, should the matter be validated as unresolved. This notice then provides that the matter will be presented by the Board of Directors to approve to send to the Fining Committee, where a hearing would be held and potential monetary fines would be imposed for being out of compliance with the governing documents.

Fines have a monetary cap per violation, but if an owner fails to pay their fines, they may be sent to collections. During the transition of the community, as a one time courtesy, we initiated a Courtesy Notice, prior to the Initial Notice to give members an opportunity to address the issues observed. This approach yielded many members addressing issues on their property and we greatly appreciate your efforts. Currently, we have 161 open violations generally tied to garbage, landscaping, maintenance, lighting, architectural, parking and signage. The intent of the “use restrictions” and non-compliance process is to ensure homes are maintained and the community’s property values continue to grow.

Compliance Violation Report

*Or as scheduled for sanctioned clubs or

*Subject to

Club vs HOA

Written by R. PAUL GIRARD, LCAM, CLUB GENERAL MANAGER

We understand that there has been a lot of change with respect to Management Companies for various entities within Bellalago and Isles of Bellalago. Both the HOA staff and the Club staff routinely receive inquiries from residents that don’t know who to turn to for assistance. To save time and get you connected with the right person to answer your questions, please kindly refer to the infographic below.

Contact information for all individuals is located inside the front

cover of this newsletter! Thank you for your patience through the many recent transitions, and we wish you a wonderful summer ahead!

R. PAUL GIRARD CASTLE GROUP

407-933-3010 Paul.Girard@CastleGroup.com

Enjoy the Summer!

Written by MICHELLE THOMAS, LIFESTYLE DIRECTOR

Bellalago and Isles of Bellalago residents, I hope you all have been enjoying the amazing events we’ve had available for you so far. My staff, the Lifestyle Resident Volunteer Committee, and I have been working very hard to plan, work, and advertise these great events for all of you. Please make sure you stay up to date on upcoming events through our quarterly community newsletter (Bellalago Beacon), the Club’s website – Townsq.io, our monthly calendar and flyers, which you can grab and view at both Amenity Centers, and our Facebook page (Facebook.com/bellalagoandisles).

Some residents have been inquiring about why there is an extra fee when you try to purchase tickets. Please don’t panic! If you do not want to donate to the third-party website, you don’t have to. When you get to the payment screen, choose custom from the drop-down

menu, and enter in $0.00 if you don’t wish to give a donation.

We hope you all enjoy and take advantage of all the fitness classes, events, pools, Flip Flops Bar & Grille, and more this summer. Please be safe and have fun! Remember, there is no place like the Bellalago and Isles of Bellalago Community!

MICHELLE THOMAS

CASTLE GROUP

407-933-3010

Michelle.Thomas@CastleGroup.com

Recent Events

Welcome Home to Bellalago!

Written by DAWN OSTERODE, CMCA®, AMS®, PCAM®, HOA COMMUNITY MANAGER

Iwould like to take this opportunity to say “Thank You” for such a warm welcome from so many residents here in the beautiful Bellalago and Isles of Bellalago community. In addition, there has been such an outpouring of resident support to take the time to share the history of Bellalago and bring the management team up to speed. As I reflect on my decision to relocate my family from Nevada to Florida, and specifically this beautiful Bellalago community, I am truly not disappointed in my decision.

I recognize that with any transition of management, these first six (6) months will be challenging. There is a lot of history and numerous projects in the que and new ones coming daily. However, the passion of the community members, your amazing volunteers and talent that have served the community, and even those new to the team, all have the same vision at heart ... they love Bellalago!

I see all of the time these volunteers have spent - countless hours is

truly an understatement. Bellalago is extremely fortunate to have so many dedicated and caring individuals who devote their time for the preservation and betterment of Bellalago, to include looking out for the interests of its members. As they say, it takes a village!

The road may seem long, but the strides being made, even in my fifth week as I write this article, are impactful. As we focus on project advancement and problem resolution, we want to ensure our membership, in which we support, knows our commitment includes improving response time to ensure your questions are responded to timely and completely.

WHAT DOES COMMUNITY MANAGEMENT DO?

A Community Manager is a State of Florida licensed professional who has undergone specific training in the management of a common interest community (aka Homeowners Association). Through education in administration, insurance, contracts, budgeting, reserve

studies, financial management and maintenance, they focus their attention specific to the laws of Florida on providing structure and support to the communities in which they serve.

In addition to state licensing, managers can obtain national designations such as a Certified Manager of Community Associations CMCA®, Association Management Specialist AMS® and Professional Community Association Manager PCAM® through such entities as the Community Association Institute (CAI).

The Community Manager’s role is to work at the direction of the Board of Directors in the support of the Association membership, aligned with the governing documents of the Association and applicable laws. They will serve as the point of contact for the Board of Directors, community vendors and committee chairs, while working with assigned staff and support departments to provide services such as:

» Meeting Agenda Preparation

» Obtain Proposals

» Project Administration

» Meeting Administration

» Accounts Receivable Oversight

» Committee Support

» Insurance Claim Management

» Staff Oversight

» Architectural Process Administration

» Strategic Planning

» Election Administration

» Meeting Minutes Preparation

» Vendor Management

» Operational Consultation

» Accounts Payable Oversight

» Financial Reporting Oversight

» Budget Support

» Legal Project Administration

» Web Portal Administration

» Non-Compliance Administration

» Community Communications

» Operating Procedures

The scope of responsibility is broad, therefore the Community Manager works with their team to delegate tasks and provide overall supervision/guidance. Actions are driven by consultation with the governing documents and statutory requirements to ensure the Association is in compliance. As deliberations occur, the Community Manager may recommend consultation with experts in their related field, that are outside of the managers knowledge base, to ensure the Committee and/or Board of Directors are making an informed decision.

Bellalago currently benefits from having both the Community Manager and Assistant Manager licensed by the State of Florida! FirstService Residential approaches the 90 day mark of management

services for the community. Your community manager will be approaching the 60 day mark, continuing the acclimation to the history, projects and requests of its members. We continue to work on streamlining operations in order to improve response time and ensure that we are attending to the needs of our community membership.

To aide us is this endeavor, we ask that requests are routed to team members that are focusing on specific areas of operation. Your management team for Bellalago and Isles of Bellalago Community Association, Inc. comprises an onsite team, but also a team of professionals behind the scenes to help support the community. The following is an outline on how to best route your inquiries.

STEP 1

Call the 24/7 Customer Service line at 866-378-1099 with your questions. If they are unable to answer, they will send a message to your onsite team to respond.

ARCHITECTURAL QUESTIONS

Do you have an existing application and questions? Please contact Daniel Mohan at Daniel.Mohan@FSResidential.com.

NON-COMPLIANCE RESPONSES

Did you receive a non-compliance letter and would like to respond or have questions? Please contact Daniel Mohan at Daniel.Mohan@ FSResidential.com.

LEASE ADMINISTRATION

Any questions or submissions tied to rentals should be directed to Brittney McGinty at Brittney.McGinty@FSResidential.com.

OPEN HOUSES

If you are planning an Open House, please ensure your realtor is listed in Dwelling Live and route them to Brittney McGinty at Brittney. McGinty@FSResidential.com for further instructions on scheduling and flyer distribution.

ACCOUNT RESEARCH INQUIRIES

Our Customer Care team is able to answer most accounting questions; however, if your inquiry is tied to prior management balances, additional research may be necessary. Please route these inquiries to Brittney McGinty at Brittney.McGinty@FSResidential.com.

We look forward to the start of the next quarter as we strengthen our partnership with the community and its members! Wishing everyone a fun summer filled with joy and relaxation!

July-September 2024 Events

All events are held at the Bellalago Recreation Center unless otherwise specific and require an RSVP or paid ticket before the day of the event, unless otherwise specified. To purchase tickets or RSVP for an event, please visit the TownSQ app, www.TownSQ.io or email Michelle Thomas, Lifestyle Director, at Michelle.Thomas@CastleGroup.com. Events, ticket prices, cancellations, and details are all subject to change at any moment.

Monthly Events

Free entry for all monthly events!

BINGO

2ND FRIDAY OF THE MONTH » 6PM-9PM BELLALAGO RECREATION CENTER Games, prizes, and fun!

LUNCH & LEARN

3RD WEDNESDAY OF THE MONTH » 12PM-2PM BELLALAGO RECREATION CENTER

Learn new subjects from the experts themselves while enjoying a complimentary lunch.

MUSIC BINGO

3RD WEDNESDAY OF THE MONTH » 6PM-8PM FLIP FLOPS BAR & GRILLE Games, prizes, and musical fun!

TRIVIA

2ND THURSDAY OF THE MONTH » 6PM-8PM FLIP FLOPS BAR & GRILLE

Enjoy some brain-busting trivia with friends!

KARAOKE

LAST THURSDAY OF THE MONTH » 5PM-8PM FLIP FLOPS BAR & GRILLE

In September, this event will be been rescheduled to Thursday, September 5 (same time). Come sing and enjoy a music-filled evening with friends!

LIVE MUSIC AT FLIP FLOPS

1ST FRIDAY OF THE MONTH » 6PM-9PM FLIP FLOPS BAR & GRILLE

Enjoy an evening of live music with neighbors!

Special Events

Pre-purchase tickets for special events through Townsq.io

4TH OF JULY FOAM POOL PARTY

THURSDAY, JULY 4 » 11AM-2PM OR 5PM-8PM ISLES BELLALAGO POOL DECK » $5

Join us for our first ever 4th of July Foam Pool Party! There will be

two different parties. The one for families will be at 11am with face painters, food trucks, giveaways, games, and fun. The second party at 5pm will be for ADULTS only (21 years and older) with a full bar, glow foam, giveaways, games, food trucks and more. Pre-purchase tickets on Townsq.io for $5 per person. Please note that the Bellalago Pool side will still be open for use.

PATRIOTIC KIDS PAINT DAY

SATURDAY, JULY 6 » 4PM-6PM » RECREATION CENTER » $5

Bring your kids to have a fun painting day with Ex Animo Creations as we celebrate Independence Day by bringing home a keepsake that your kids will enjoy creating! Tickets are $5 each and need to be prepurchased through Townsq.io

LADIES NIGHT

SATURDAY, JULY 20 » 6PM-9PM » RECREATION CENTER » $15

This year’s Ladies Night theme will be a Pajama Party. There will be music, facials, dancing, food, and more! Pre-purchase tickets through Townsq.io for just $15 per person.

SWIMMING LESSONS

SATURDAYS & SUNDAYS IN JULY » BELLALAGO POOL

Reliable Learning LLC will be holding group swimming lessons for Bellalago residents of all ages, every Saturday and Sunday morning in the month of July at Bellalago Amenity Center Pool. That is a total of eight 30 min sessions for the special rate of $200 per child. To reserve your time slot, please contact Yanik Rocha at 407-552-6857 or Yanik. Rocha24@gmail.com.

BACK TO SCHOOL COLOR BASH

SATURDAY, AUGUST 3 » 11AM-2PM » BELLALAGO BOAT DOCK

Come on out to our annual Back to School Color Bash! This event will be free entry for everybody to enjoy field games, music, water games, backpack giveaways, food trucks, and more! Be sure to bring your bathing suits and wear white for the color powder which will be thrown at the end of the event!

MOMMY & ME DANCE

SATURDAY, AUGUST 17 » 6PM » $20

BELLALAGO RECREATION CENTER

Calling all mamas and mama figures! Come on out to our annual Mommy and Me Dance. This year’s theme is a “Sneaker Ball!” Dress your best while wearing your most comfy sneakers. There will be music, food, games, dancing, and more! Pre-purchase tickets for $20 per mom and child and $5 per additional child on Townsq.io

SUMMER SIPS WINE PAIRING

SATURDAY, AUGUST 31 » 6PM-8PM » RECREATION CENTER »$20

We’ve brought back Time for Wine and Heavenly Tasties for our very popular wine pairing event. Savor the finest wines paired with exquisite culinary delights. Pre-purchase tickets for $20 per person on Townsq.io

LABOR DAY POOL PARTY

MONDAY, SEPTEMBER 2 » 11AM-2PM » BOTH POOL DECKS

Celebrate Labor Day by coming out to our Pool Parties, which will be held at both Bellalago and Isles of Bellalago Pool Decks. This free-entry event will have food trucks, music, face painting, and more! No early entries permitted. There may be a wait time if capacity is reached.

ADULT NIGHT SIP & PAINT

SATURDAY, SEPTEMBER 7 » 6PM-8PM » RECREATION CENTER

Enjoy some wine while creating a masterpiece with Ex Animo Creations

as we start to bring in the fall season. Pre-purchase tickets for $15 per person on Townsq.io

CASINO NIGHT

SATURDAY, SEPTEMBER 21 » 6PM

ISLES OF BELLALAGO POOL DECK

This will be a night you won’t want to miss! There will be casino games, Motown music, appetizers and desserts, prizes and more. $15 per person. Please pre-purchase tickets through Townsq.io. Must be 21 years and older to attend.

COMMUNITY GARAGE SALE REGISTRATION

SEPTEMBER 3 AT 9AM - OCTOBER 1 AT 5PM

Register to participate in our Fall Community Garage Sale on Saturday and Sunday, October 5 and 6 from 10am to 4pm. This event will be open to the public. It is free to participate as a resident, but registration is required.

Together We Can Make it Better!

Written by IVONNE MARTINEZ, CLUB MAINTENANCE MANAGER

During the past few months, we have been focusing on how we can improve our club areas for the enjoyment of our members and amaze their guests as they are invited to enjoy our amenities. It has been a challenge, but we are ready to work hard on these improvements. However, these improvements take more than just a fresh coat of paint. It means that we all need to work together to make it better.

Some of the changes or improvements that have taken place are the replacement of our gym equipment with more updated equipment. We were able to add a Leg Press machine to our gym at Isles of Bellalago – in direct response to resident requests. The bunks on the lift at the boat lift station were covered with new felt and new boxes were installed to keep the remotes safe from falling into the water. The pool deck has also been spruced up with our new umbrellas and cleaning of the landscaping. A new color palette has been introduced to our lobbies, inspirational and more modern art on our walls, the sound of music surrounding our pool deck area can now be enjoyed while relaxing in the pool and even our famous “mushroom” got a new look!

Changes are wonderful, but it only takes one negative action to ruin the magic of these improvements. This is where your help is so important. Let’s talk to our youngest members, our teenagers. Please help them understand how important it is to follow the established Club Rules. I had the privilege to talk to some of them and it is gratifying when they listen and understand the purpose behind the rules. We look forward to working together and making more improvements so that you can

come and find in our Club the resort experience that made you fall in love with Bellalago in the first place.

Please be on the lookout for additional improvements to come, including a refinished water slide, an outdoor workout trail, new pool furniture, new windows at Flip Flops, and EV charging stations! We welcome your input on additional ideas for improvements within the Club. Please feel free to email me directly or submit a suggestion through the TownSquare app/website!

IVONNE MARTINEZ CASTLE GROUP 407-852-8286

Fitness Class Schedule

Subject to change due to weather. Current Class Schedules are Posted in the Amenity Centers, on the TownSQ app and www.TownSq.io. Please see Community Email Blasts or Online Calendar for the most up-to-date Fitness Class Schedule.

AQUA FIT

TUESDAY - FRIDAY » 11:15AM » BELLALAGO

A low impact cardio and strength workout for all fitness levels in the comfort of the pool.

AQUA ZUMBA

MONDAY » 10AM » ISLES OF BELLALAGO

This class brings new meaning to the idea of an invigorating workout. It combines Zumba rhythm and dance steps with a pool party. It offers a fun but challenging, water-based, body-toning workout.

BODY SCULPT

WEDNESDAY » 8AM » ISLES OF BELLALAGO

Body Sculpt, also known as weight or resistance training, uses weights or resistance bands and your own body weight to stretch the muscles. The class involves performing a series of repetitive exercises using your body weight, resistance bands, barbells and dumbbells.

CHAIR YOGA

WEDNESDAY » 12PM » ISLES OF BELLALAGO

Offers benefits of yoga while seated focusing on guided meditation.

FIT KIDS

SATURDAY » 10AM & 11AM » ISLES OF BELLALAGO

Join Instructor Nikki for a fun-filled Fit Kids class at 10am for ages 6-8, and 11am for ages 9-12. Parental supervision required.

GENTLE FLOW YOGA

SUNDAY » 11AM » ISLES OF BELLALAGO

This class incorporates simple flowing sequences to warm up the body, as well as slower paced movements focusing on alignment.

HATHA YOGA

THURSDAY » 9AM » ISLES OF BELLALAGO

This class is designed to help improve strength, flexibility, balance and bring peace to both the body and mind.

KICKBOX CARDIO

FRIDAY » 10AM » ISLES OF BELLALAGO

This is a group fitness class that includes fast-paced cardio. This highenergy workout challenges the beginner and elite athlete alike to build stamina, improve coordination and flexibility.

KIDS FITNESS GAMES

SATURDAY » 12PM » ISLES OF BELLALAGO

Join Instructor Nikki for a fun-filled class for ages 8-12. Parental supervision required.

LEGS, GLUTES & ABS TONING

FRIDAY » 9:05AM

ISLES OF BELLALAGO

Use body weight to tone, sculpt and strengthen the core and lower body. Increase muscular endurance in a fun strength building format!

LINE DANCING

TUESDAY AT 6PM » ISLES OF BELLALAGO

This fun dance class will get you moving and increase your steps with a variety of Line Dances to fun and upbeat music!

PILATES

TUESDAY AT 1PM » WEDNESDAY AT 6:30PM » IOB

Pilates concentrates on strengthening the body through posture, balance and flexibility with an emphasis on core strength.

STRONG NATION

MONDAY » 6PM » ISLES OF BELLALAGO

STRONG NationTM is a High Intensity Interval Training (HIIT) class that moves to the music designed with short, intense bursts of work followed by a short recovery period to help burn maximum calories in a minimal amount of time. STRONG Nation classes incorporate body weight strength building moves, plyometrics and cardio for a complete workout that is synced to the music.

TAI CHI

MONDAY & FRIDAY » 12PM » ISLES OF BELLALAGO

Tai Chi is an ancient Chinese art of healing, relaxation, and selfdefense. The practice has developed into a graceful exercise with soft smooth movements that is used today for stress reduction, energy enhancement, illness prevention, and strengthening the mind and body.

TEEN FIT

TUESDAY » 7PM » ISLES OF BELLALAGO

Join Instructor Nikki for a fun-filled Teen Fitness class for ages 13-17. Parental supervision or consent required with ID.

TOTAL TONING

TUESDAY & THURSDAY » 10AM » ISLES OF BELLALAGO

A full body workout that combines sculpting exercises and strength training, designed to tone and strengthen all areas of the body.

TRX & WEIGHTS

MONDAY » 5PM » ISLES OF BELLALAGO

TRX is a form of suspension training that uses body weight exercises to develop strength, balance, flexibility and core stability simultaneously.

ZUMBA®

WAKE UP : MONDAY - WEDNESDAY & SATURDAY AT 9AM

THURSDAY & FRIDAY AT 8AM » SUNDAYS AT 10AM

ZUMBA® : WEDNESDAY AT 7:30PM » IOB

This class incorporates Latin and international music and dance, while offering a balanced blend of cardio and muscle toning benefits.

YOGA

MONDAY & WEDNESDAY » 10AM » BELLALAGO

A gentle way to improve your posture, balance, and coordination, which includes mediation and relaxation. Yoga mat required.

Club Meetings

For more details, visit www.TownSQ.io or email Michelle Thomas, Lifestyle Director, at Michelle.Thomas@CastleGroup.com. All clubs will be required to sign in using a Bellalago ID. If you are interested in starting a club or interest group, email Michelle for an application.

BOOK CLUB

2ND MONDAY » 7PM-8PM

BELLALAGO RECREATION CENTER

Join the Book Club on the second Monday of every month.

BUNCO CLUB

3RD FRIDAY » 6PM-8PM

BELLALAGO RECREATION CENTER

Join the Bunco Club on the third Friday of every month.

CARROM CLUB

SUNDAYS » 3PM-5PM

BELLALAGO RECREATION CENTER

Join the Carrom Club every Sunday.

CIGAR CLUB

3RD SUNDAY » 4:30PM- 7:30PM

FLIP FLOPS BAR & GRILLE PATIO

The Cigar Club meets the third Sunday of every month.

DOMINOES CLUB

1ST, 2ND & 4TH TUESDAYS » 6PM-9PM

BELLALAGO RECREATION CENTER

Join the Dominoes Club every Tuesday, except the 3rd Tuesday.

FISHING CLUB

2ND TUESDAY » 7PM-9PM

FISHING CLUB HOUSE

Join the Fishing Club on the 2nd Tuesday of the month.

LADIES CARD CLUB

EVERY THURSDAY » 1PM » BELLALAGO RECREATION CENTER

Join the Card Club Thursdays in the Bellalago Recreation Center.

MAHJONG & CARDS

EVERY FRIDAY » 2PM-4PM

BELLALAGO RECREATION CENTER

Join Mahjong & Cards on Fridays in the Bellalago Recreation Center.

MEN’S GAME NIGHT

1ST WEDNESDAY » 6:30PM

FLIP FLOPS BAR & GRILLE

Test your skills and try your luck amongst your fellow residents! Soft drinks will be provided.

ORIENTAL MUSIC CLUB

LAST WEDNESDAY » 6PM

BELLALAGO RECREATION CENTER

Join the Oriental Music Club on the last Wednesday of the month.

PICKLEBALL CLUB

TUESDAYS & THURSDAYS AT 5PM-8PM » SUNDAYS AT 2PM-5PM

BELLALAGO SPORT COURT

Each person attending will be required to sign in with Bellalago ID.

PING PONG CLUB

EVERY MONDAY » 2PM-4PM

BELLALAGO AMENITY CENTER

Join the Ping Pong Club every Monday.

TENNIS CLUB

SATURDAYS & SUNDAYS » 8AM-11AM

BELLALAGO SPORT COURT

Each person attending will be required to sign in with Bellalago ID. Please bring your own equipment.

Did You Know?

Club spaces, sport courts, and recreational areas are available on a first-come, first-served basis, with the exception of scheduled events or resident clubs. Please be sure to consult the monthly calendar, the TownSq app, or www.TownSQ.io to ensure availability of your desired facility!

1200 Lago Vista Court

Kissimmee, Florida 34746

Lakeside amenities in Kissimmee, Florida

Your vacation lifestyle is within reach at The Townhomes at Bellalago. As a resident of this gated community, you have access to a variety of state-of-the-art amenities including a multi pool aquatic center with water slide and junior Olympic pool, interactive water park, poolside restaurant, two fitness centers, tennis and basketball courts, playgrounds, and more! Schedule a visit today and discover all the reasons you will love living in Bellalago. New townhomes now selling from the high $200s