Operating Budget Book: 2023

Page 8

Citizen Satisfaction Survey In 2021 the City of Owen Sound conducted its first Citizen Satisfaction Survey. Public input is a key driver for decision-making, and informs policy decisions, budgetary spending, and continuous improvement. Public engagement through statistically significant surveys and other engagement tools offers an opportunity to hear from citizens about their topof-mind issues of importance and satisfaction with City services, and builds stronger relationships with the public. The next Citizen Satisfaction Survey in Owen Sound is planned to take place in 2024.

74%

of residents rate their quality of life as good or excellent. 2021 Citizen Satisfaction Survey

74%

of residents are satisfied with the services delivered by the City of Owen Sound. 2021 Citizen Satisfaction 8


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