Anybody there?
The Mind Guide to mental health services in Oxfordshire
2012 edition
oxmindguide.org.uk
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Contents Introduction Useful phone numbers at a glance ……………………………..
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About the Mind Guide and acknowledgements ……………...
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About Oxfordshire Mind …………………………………………..
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Chapters 1. About mental health problems ………………………………..
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2. NHS and County Council services ………………………….
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3. Advice and information ………………………………………...
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4. Armed Forces and veterans ………………………………….
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5. Black and minority ethnic communities …………………….
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6. Carers ……………………………………………………………..
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7. Children, families, young people and students …………...
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8. Drug and alcohol ………………………………………………..
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9. Employment and training ……………………………………...
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10. Helplines and emotional support ……………………………
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11. Housing and homelessness …………………………………..
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12. Older adults ……………………………………………………..
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13. Psychological therapies ……………………………………….
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14. Wellbeing and support services …………………………….
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Index …………………………………………………………………..
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Published by Oxfordshire Mind 2012 Copyright Š Oxfordshire Mind Oxfordshire Mind 2 Kings Meadow Osney Mead Oxford OX2 0DP General enquiries: 01865 263730 office@oxfordshire-mind.org.uk Mental health information enquiries: 01865 247788 info@oxfordshire-mind.org.uk Company Limited by Guarantee Number 4343625 Charity Number 261476 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of the publisher. This book is distributed subject to the condition that it shall not, by way of trade or otherwise, be lent, resold, hired out or otherwise circulated without the publisher’s consent in any form of binding or cover other than that in which it is published and without a similar condition including this condition being imposed on the subsequent recipient.
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Useful phone numbers at a glance Childline
0800 1111
LASARS (drug and alcohol service referrals)
01865 403261
Mind Legal Advice Line
0300 466 6463
NHS Direct
0845 46 47
Out-of-Hours GP Service
0845 345 8995
Oxford Health NHS Foundation Trust
01865 741717
Oxfordshire Mind Information Line
01865 247788
Samaritans National Banbury Oxford
08457 909090 01295 270000 01865 722122
Saneline
0845 767 8000
Social and Health Care (Oxfordshire County Council)
0845 050 7666
TalkingSpace
01865 325777
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About the Mind Guide Welcome to the Mind Guide to mental health services in Oxfordshire, produced by Oxfordshire Mind. We hope that you find it a useful tool in getting support for people affected by mental health problems in Oxfordshire. Information is as far as possible correct at the time of going to print, but users of the guide should be aware that some details may change over time. Up-to-date details of all of the services included in this guide can be found online at www.oxmindguide.org.uk. If you cannot find what you are looking for, you can get more information via the Oxfordshire Mind Information Line on 01865 247788.
Acknowledgements The Mind Guide was researched, compiled and edited by staff and volunteers at Oxfordshire Mind. The production was led by Siriol Davies and Cerys Stuart-Buttle. We would like to gratefully acknowledge the sponsorship of the following organisations: Mind (national) St Michael’s and All Saints Charity NHS Buckinghamshire and Oxfordshire Cluster Oxfordshire Mind relies on donations to continue its work. Please help if you can. To make a donation contact us on 01865 263730 or email us on office@oxfordshire-mind.org.uk.
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About Oxfordshire Mind We're Mind, the mental health charity. We're here to make sure anyone with a mental health problem has somewhere to turn for advice and support. We promote good mental health through the provision of high quality services and campaigning for positive change. The services currently run by Oxfordshire Mind include: Oxfordshire Mind Wellbeing Service - Provides peer support, recovery planning, information and a programme of short courses designed to promote wellbeing. Sessions run in towns and villages around Oxfordshire. Oxfordshire Mind Information Service - Part of the Wellbeing Service, this service provides information about mental health and mental health services to people across Oxfordshire. Information is available face-to-face, over the phone, by email, online and via the printed Mind Guide. Mind-Response Housing Partnership - Provides a range of supported accommodation options for people with mental health and housing needs in Oxfordshire. TalkingSpace - Provides psychological treatments (mainly Cognitive Behaviour Therapy) to people with mild to moderate depression and anxiety. Treatment can be individual, computerised or in groups. Mind Carers’ Support Group - Support group for people caring for a friend or family member with a mental health problem in Oxfordshire. Benefits for Better Mental Health - Provides professional advice to help people applying for welfare benefits or needing guidance through the route off benefits and into work. Chain Reaction - A volunteering programme with the aim of increasing access to mental health services amongst black and minority ethnic communities. Services are listed in full in the relevant chapters of the Mind Guide.
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Chapter 1 About mental health problems
In this chapter Understanding mental health problems What are mental health problems? What are the most common mental health problems? What causes mental health problems? How are they diagnosed? What treatments are available? How can the mental health system help? How can I help myself? Will I recover? What can friends and family do to help? Help in a crisis Useful national organisations
Understanding Mental Health Problems This section is reproduced with kind permission from Mind Publications, from the booklet ‘Understanding Mental Health Problems’ (2011). Mind produces a wide range of booklets, covering all aspects of mental health problems, treatment options and legal rights. You can find more information about these at www.mind.org.uk.
What are mental health problems? Some mental health problems are described using words that are in
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About mental health problems everyday use; for example, ‘depression’ or ‘anxiety’. This can make them seem easier to understand, but can also mean people underestimate how serious they can be. Although mental health problems are very common – affecting around one in four people in Britain – stigma and discrimination towards people with mental health problems is still very common and there are a lot of myths about what different diagnoses mean. There is also a lot of controversy about the way mental health problems are diagnosed, what causes them, and which treatments are most effective. However, despite these challenges, it is possible to recover from a mental health problem and live a productive and fulfilling life. It is important to remember that having a mental health problem is not a sign of weakness.
What are the most common mental health problems? Some of the most commonly diagnosed forms of mental health problem are described below.
Common diagnoses Depression Depression lowers your mood, and can make you feel hopeless, worthless, unmotivated and exhausted. It can affect sleep, appetite, libido and self-esteem. It can also interfere with daily activities and, sometimes, your physical health. This may set off a vicious cycle, because the worse you feel, the more depressed you are likely to get. Depression can be experienced at different levels e.g. mild or severe, and can be related to certain experiences; for example, postnatal depression occurs after childbirth. Depression is often associated with anxiety. (See Mind’s booklet 'Understanding depression'.)
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About mental health problems Anxiety Anxiety can mean constant and unrealistic worry about any aspect of daily life. It may cause restlessness, sleeping problems and possibly physical symptoms; for example, an increased heart beat, stomach upset, muscle tension or feeling shaky. If you are highly anxious you may also develop related problems, such as panic attacks, a phobia or obsessive compulsive disorder. (See the relevant sections below and Mind’s booklet, 'Understanding anxiety'.) Obsessive-compulsive disorder Obsessive-compulsive disorder (OCD) has two main parts: obsessions and compulsions. Obsessions are unwelcome thoughts, ideas or urges that repeatedly appear in your mind; for example, thinking that you have been contaminated by dirt and germs, or worrying that you haven’t turned off the oven. Compulsions are repetitive activities that you feel you have to do. This could be something like repeatedly checking a door to make sure it is locked or washing your hands a set number of times. (See Mind’s booklet 'Understanding obsessive-compulsive disorder'.) Phobias A fear becomes a phobia when you have an exaggerated or unrealistic sense of danger about a situation or object. You will often begin to organise your life around avoiding the thing that you fear. The symptoms of phobias are similar to anxiety, and in severe forms you might experience panic attacks. (See Mind’s booklet 'Understanding phobias'.) Bipolar disorder (formerly known as manic depression) If you have bipolar disorder you will experience swings in mood. During ‘manic’ episodes, you are likely to display overactive excited behaviour. At other times, you may go through long periods of being very depressed. There are different types of bipolar disorder which depend on how often these swings in mood occur and how severe they are. (See Mind’s booklet 'Understanding bipolar disorder'.)
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About mental health problems Schizophrenia Schizophrenia is a controversial diagnosis. Symptoms may include confused or jumbled thoughts, hearing voices and seeing and believing things that other people don’t share. If you have these symptoms you might also become confused and withdrawn. There is debate about whether schizophrenia is actually one condition or more a collection of symptoms that are not clearly related. (See Mind’s booklet, 'Understanding schizophrenia'.) Personality disorders Generally speaking, personality doesn’t change very much. Yet it does develop as people go through different experiences in life, and as their circumstances change. If you have a personality disorder, you are likely to find it more difficult to change your patterns of thinking, feeling and behaving, and will have a more limited range of emotions, attitudes and behaviours with which to cope with everyday life. (See Mind’s booklet 'Understanding personality disorders'.) Eating disorders Eating disorders can be characterised by eating too much, or by eating too little. If you have an eating disorder you may deny yourself anything to eat, even when you are very hungry, or you may eat constantly, or binge. The subject of food, and how much you weigh, is likely to be on your mind all the time. Your eating disorder is likely to develop as a result of deeper issues in your life and is possibly a way of disguising emotional pain. Anorexia, bulimia, bingeing and compulsive eating are some of the most common eating disorders. (See Mind’s booklet 'Understanding eating problems'.)
Common behaviours In addition to the more formal diagnoses above, there are some behaviours and feelings which are strongly associated with mental health problems.
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About mental health problems Self-harm Self-harm is a way of expressing very deep distress. You may not know why you self-harm, but it can be a means of communicating what you can’t put into words, or even into thoughts, and has been described as an ‘inner scream’. After self-harming, you may feel better able to cope with life again, for a while, but the cause of your distress is unlikely to have gone away. (See Mind’s booklet 'Understanding self-harm'.) Suicidal thoughts It is common to have suicidal thoughts if you are experiencing mental health problems – especially if you have a diagnosis of depression, borderline personality disorder or schizophrenia. The deeper your depression, the more likely it is that you will consider killing yourself. However, you can help yourself and you can get help from other people. A great many people think about suicide, but the majority do not go on to kill themselves. (See Mind’s booklets 'How to cope with suicidal feelings' and 'How to help someone who is suicidal'.) Panic attacks These are sudden, unexpected bouts of intense terror. If you experience an attack you may find it hard to breathe, and feel your heart beating hard. You may have a choking sensation, chest pain, begin to tremble or feel faint. It’s easy to mistake these for the signs of a heart attack or other serious medical problem. Panic attacks can occur at any time, and this is what distinguishes them from a natural response to real danger. (See Mind’s booklet 'Understanding anxiety'.)
What causes mental health problems? There are many opinions about what causes mental health problems. This is part of a wider debate about whether personality is shaped by life experiences, or determined by genes. The following are some of
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About mental health problems the factors that may play a role in the development of mental health problems. Difficult family background Coming from a difficult background where you have experienced neglect, violence, abuse or been overprotected can make people highly insecure and more vulnerable to mental health problems. Stressful life events These may be traumatic events, such as the death of someone close, or longer-term struggles, such as being the victim of some form of harassment or oppression. In recent years, research has shown that being made redundant or spending significant periods out of work can also have an impact on your mental health. Biochemistry Your body chemistry can affect your mind. For example, if you are frightened, it triggers the body’s ‘fight or flight’ response to produce a hormone called adrenalin. If physical activity doesn’t use up all the adrenalin, the body remains tense and the mind stays over-active. Genes There are genes that cause physical illnesses, so there may be genes that play a role in the development of mental health problems. Research suggests that genes might make certain people more vulnerable to mental health problems than others. For example, if you have a parent with schizophrenia you are more likely to develop it yourself. However, most people with schizophrenia do not have a parent with this diagnosis, so it seems unlikely that a gene can be said to cause a mental health problem. Physical health problems If the brain is physically damaged by a head injury or a condition such as epilepsy this can have an impact on behaviour and mood, and lead to symptoms associated with some mental health problems. Long-term physical illnesses have also been shown to put people at
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About mental health problems greater risk of depression and anxiety. Social problems Social factors such as poverty, domestic violence, isolation, poor housing and addiction have been associated with mental health problems. It is not always clear whether these factors trigger the problems, or whether having a mental health problem can lead to social problems you might not otherwise experience.
How are they diagnosed? In order to make a diagnosis, psychiatrists (mental health doctors) look for groupings of certain symptoms which have been present for a defined period of time; for example, to diagnose depression they look for symptoms such as low mood and a lack of interest or pleasure in usual activities for a period of more than two weeks. Because diagnoses are based on grouping symptoms together, there is a lot of overlap between different conditions; for example, a change in sleeping pattern is a feature of both depression and anxiety. Therefore, if you are experiencing mental health problems, this can mean that you receive more than one diagnosis over a period of time. Making a diagnosis helps a doctor assess what treatment you need and predict how your condition is likely to develop. But there are different ways of understanding mental health problems. The ‘medical model’ approach sees them as illnesses and they are therefore diagnosed and treated by a doctor, as described above. However, a lot of people (including some doctors) disagree with using a purely medical model and – as discussed in the previous section on causes – psychological and social factors are likely to play a role.
Labelling If you receive a diagnosis, you might feel relieved and be glad that you can put a name to what is wrong. However, if a diagnosis
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About mental health problems becomes a label, it can be very damaging. For example, instead of being seen as a parent, writer, mechanic or student who has schizophrenia, you may be seen as ‘a schizophrenic’, as though this diagnosis is all that you are. Many people prefer to see mental health problems as part of human experience rather than distinct illnesses. A diagnosis does not have to determine the whole course of your life, and may come to be a relatively minor part of your identity or history.
What treatments are available? The two most common forms of treatment offered though the NHS are talking treatments and medication. Treatments aim to relieve and help you cope with distressing symptoms. There are clinical guidelines issued by the National Institute for Health and Clinical Excellence (NICE) which medical professionals are encouraged to follow. These guidelines are based on published evidence, expert contributions and real life experiences. They often recommend different treatment options based on the severity of a condition; for example, NICE does not recommend the use of antidepressants for mild depression, but they are recommended where depression is judged to be severe. Copies of these guidelines are freely available on the NICE website. Although health professionals are encouraged to follow these guidelines, in practice, access to treatment varies enormously across the NHS. Medication The most common type of treatment given by GPs and psychiatrists is prescription medication. These drugs don’t ‘cure’ mental health problems, but aim to ease the most distressing symptoms. Depending on the diagnosis, there are a variety of drugs commonly
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About mental health problems used:
minor tranquillisers or sleeping pills – to help someone calm down or sleep
antidepressants – to lift depression antipsychotics – to control disturbing thoughts mood stabilisers – to control extremes of mood Many people find these drugs helpful, as they can lessen symptoms and allow them to function at work, look after children or take part in their normal activities. However, drugs can have side effects that may make people feel worse rather than better. They can also be addictive, difficult to withdraw from or cause physical damage if taken in too high a dose. Therefore, they need to be used with caution, ideally in the lowest possible dose for the shortest possible time. (See Mind’s booklets in the 'Making sense' series.) Talking treatments Talking (psychological) treatments can help you to overcome emotional difficulties and free yourself from self-destructive ways of feeling, thinking and behaving. Some of the more common types are:
counselling – an opportunity to talk about what is troubling you
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and be heard psychotherapy – aims to help you understand why you feel the way you do cognitive behavioural therapy – aims to challenge negative thinking and behaviours group therapy – aims to help you deal with problems you may have in relating and communicating with other people and develop self-awareness relationship or family therapy – aims to help you work with your partner or family to understand and deal with problems you are facing.
About mental health problems There are many more types of therapy practiced in the UK and it is important to find a style and a therapist that you can trust and feel comfortable with. For more information see ‘Understanding talking treatments’ or the ‘It’s good to talk’ website. Complementary and alternative therapies Some people find complementary therapies such as hypnotherapy, massage and acupuncture helpful to manage stress and other common symptoms of mental health problems. The clinical evidence for these therapies is not always as robust as it is for other treatments. A body called the Complementary and Natural Healthcare Council exists to provide regulation for complementary therapists. Their website holds details of therapists who have met nationally agreed standards. Many therapists are also registered with recognised professional organisations. Arts therapies are a way of using the arts – for example, music, painting, dance, voice or drama – to express and understand yourself in a therapeutic environment with a trained therapist. Arts therapies are especially helpful if you find it difficult to talk about your problems and how you are feeling. See Mind’s booklet 'Making sense of arts therapies' for further information.
How can the mental health system help? The mental health system is a description that aims to cover all the support services available from the government, through the NHS and social services. If you are experiencing mental health problems, your first point of contact with the mental health system is likely to be your GP. Your GP should make an assessment of your needs and offer you appropriate treatment at the local surgery. This may be advice and information, a prescription for medication, and/or counselling. Your GP can also refer you to specialist mental health services if necessary. You may be referred to a consultant psychiatrist attached
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About mental health problems to a hospital or to the Community Mental Health Team (CMHT). The Community Mental Health Team (CMHT) CMHTs support people with mental health problems living in the community, and also their carers. The team may include a community psychiatric nurse (CPN), a psychologist, an occupational therapist, a counsellor and a community support worker, as well as a social worker. One member of the team will be appointed as your care coordinator, to keep in regular contact with you. (See Mind’s information on community based mental health and social care). Residential care If you aren’t able to cope on your own at home, there are other options: Hostels are short-term accommodation, with supervision, to help people until they can live more independently Residential care homes offer a much higher level of input for people with severe mental health problems Therapeutic communities are for short stays, and provide group or individual therapy as part of their rehabilitation programmes Supported housing schemes enable people to live independently, in furnished accommodation, with the back-up of a mental health support worker. (See the Mind guide to housing and mental health.) Hospital treatment Hospital in-patient facilities exist for people with severe mental health problems, or people who are experiencing a crisis. The majority of hospital admissions are voluntary, but if you are assessed and judged to be at risk of harming yourself or others you can be detained under a section of the Mental Health Act (see the Mind rights guide series of booklets). Crisis intervention In a growing number of areas, there is special crisis intervention, or rapid response teams. These are able to support someone through a
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About mental health problems major crisis at home or in a residential crisis centre, without going into hospital. (See the 'Mind guide to crisis services'.)
How can I help myself? Mental wellbeing is a phrase that is often used to describe having good mental health. Having good mental health doesn’t necessarily mean being happy all the time, but is about having the ability to cope with difficulties when they arise. Making changes to your lifestyle can help with this, and prevent problems from developing. Connect Feeling connected to other people is important. It can help you to feel valued and confident about yourself, and can give you a different perspective on things. Think about the interactions you have every day, with family, friends, colleagues, neighbours or people you haven’t met before. Spending a little more time on relationships you’re interested in can enrich your life. Be active Activity makes us feel better. Some people enjoy running marathons or playing football, but other people are happier taking a gentle walk or playing with their children. Find something which suits your level of fitness and makes you feel better, and build it into your routine. See Ecominds for details of projects that provide a range outdoor of outdoor green activities for people with mental health problems. Take notice Be more aware of the present moment. This can mean both outside, in the world around you, and inside, in your feelings and thoughts. Notice the flavours in your evening meal, or the way the sun sets as you leave work. When you slow down and observe, you can catch sight of amazing things, and you can become better at understanding your own reactions and moods. (Visit www.bemindful.co.uk for further information.)
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About mental health problems Learn Learning new things can boost your confidence and provide a healthy alternative to negative or stressful thoughts. You might want to work towards a qualification, learn a craft, or a new practical skill like fixing a bike. Taking up a new interest can also be a good way to connect to people, and can open up opportunities you haven’t thought of before. Give It feels good to give. This doesn’t need to involve lots of money; sometimes small things like cooking dinner for a friend can have the biggest impact. You might enjoy volunteering with a charity you support, or just thanking the bus driver at the end of a long day can make you both smile. Learn to assert yourself If you have been taken advantage of, or mistreated in some way, you may find it hard to stand up for yourself. Although it may feel easier just to keep quiet, anger can build up inside, causing tension and anxiety. Assertiveness training classes can improve your ability to handle such situations. See ‘How to improve your self-esteem’. Set goals This involves thinking about ways to improve your life. You need to ask yourself, ‘Where would I like to be in a month’s / year’s time?’, ‘What small changes can I begin to make now?’ You might find it helpful to keep a diary and record the progress that you make. Expressing feelings Expressing feelings openly helps you process and recover from hurtful experiences. You might find it helpful to cry, shout or just talk things through with someone outside the situation. Repressing feelings and emotions can cause stress and lead to tension and anxiety.
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About mental health problems Facing up to problems When things are going wrong for you, it’s tempting to ignore the problem and hope it will go away. It may not. Usually, the quicker you start dealing with a problem, the easier it is to solve.
Will I recover? It is possible to recover from mental health problems and many people do. Often people emerge from the experience feeling stronger and wiser and having learnt more about themselves. For many people, recovery does not mean going back to a previous life, but might mean making choices to live differently and having power over areas of life that seemed out of control before.
What can friends and family do to help? This section is for friends and relatives who would like to support someone they know with a mental health problem. It can be very difficult to see someone who you care about becoming distressed and unwell, but you don’t need to be an expert on mental health to offer support. Often small everyday actions can make the biggest difference. Show your support If you know someone has been unwell, don’t be afraid to ask how they are. They might want to talk about it, they might not. But just letting them know they don’t have to avoid the issue with you is important. Just spending time with the person lets them know you care and can help you understand what they’re going through. Ask how you can help People will want support at different times in different ways, so ask how you can help. It might be useful to help keep track of medication, or give support at a doctor’s appointment. If your friend wants to get
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About mental health problems more exercise, then perhaps you could go swimming together, or help your partner to get into regular sleeping patterns. Be open-minded Be non-judgemental and listen. Phrases like ‘Cheer up’, ‘I’m sure it’ll pass’ and ‘Pull yourself together’ definitely won’t help. Don’t just talk about mental health Keep in mind that having a mental health problem is just one part of the person. People don’t want to be defined by their mental health problem; so keep talking about the things you always talked about. Learn about the mental health problem Reading up on the problems your friend or relative is facing, will enable you to better support them and understand what they are going through. Trust and respect Trust and respect between you and the person experiencing a mental health problem are very important – they help to rebuild and maintain a sense of self-esteem, which mental health problems can seriously damage. This will also help you to cope, in most cases, by being able to see your support having a positive impact on the person you care about. Look after yourself It is often easier to support someone well if the caring role is shared with others. Finding someone to talk to about the situation is also very helpful. It is important to set boundaries and maintain your own mental wellbeing – if you become unwell you will be less able to offer support. If your friend or relative has been given an assessment, you may be entitled to have your needs as a carer assessed and taken into account. (See Mind’s booklet 'How to cope as a carer'.)
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About mental health problems Getting help in a crisis What is a mental health crisis? This could include a range of thoughts, feelings and behaviours. For example: you could be having thoughts about harming yourself you could be feeling extremely anxious or panicky you might have unusual thoughts or beliefs or unusual experiences such as seeing or hearing things that other people don’t perceive you might find yourself unable to concentrate or organise your thoughts or become very withdrawn you might feel extremely low, worthless or as if life is not worth living.
What should I do in a mental health crisis? It is very important to get help as soon as possible. There are a range of mental health services that can provide specialist help if necessary, or it might be that just talking to someone will help you to feel calmer and to take steps to address the situation yourself. The services available to help you will vary according to the type of treatment you are currently getting and whether you need help inside or outside of office hours (office hours are Mon to Fri, 9am to 5pm). If you are NOT already in contact with mental health services you should contact your GP. Outside office hours you should call the out-of -hours GP service on 0845 345 8995. If you ARE already in contact with mental health services you should call your care co-ordinator. If they are not available, you should call your Community Mental Health Team and someone from the team will be able to advise you. Outside office hours you can call the main switchboard at Oxford Health NHS Foundation Trust on 01865 741717 where they will direct your call to the most appropriate person to help.
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About mental health problems National mental health organisations Anxiety UK t: 08444 775 774 w: www.anxietyuk.org.uk A user-led organisation providing advice, information and support to people affected by anxiety disorders. Association for Post-Natal Illness t: 020 7386 0868 e: info@apni.org w: www.apni.org Provides information and support to anyone affected by postnatal depression and other related illnesses. Battle Against Tranquillisers t: 0117 966 3629 e: una@notranx.fsnet.co.uk w: www.bataid.org Provides information and support for people with an addiction to benzodiazepine tranquillisers, sleeping pills and Z drugs. Beat t: 0845 634 1414 (adults helpline) or 0845 634 1650 (youthline) e: help@b-eat.co.uk (adults) or fyp@b-eat.co.uk (young people) w: www.b-eat.co.uk Provides information, advice and support to anyone affected by an eating disorder. Bipolar UK t: 08456 340 540 e: info@bipolaruk.org.uk w: www.bipolaruk.org.uk Provides information and support to people affected by bipolar (manic depression).
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About mental health problems Combat Stress t: 0800 1381619 e: combatstress@rethink.org w: www.combatstress.org.uk Provides help and support to anyone in the military community affected by mental health problems. Depression Alliance t: 0845 123 23 20 w: www.depressionalliance.org Provides advice, information and support to people affected by depression. Mental Health Foundation t: 020 7803 1100 e: info@mhf.org.uk w: www.mhf.org.uk A campaigning organisation that also provides information and advice about mental health. Mind t: 0300 123 3393 e: info@mind.org.uk w: www.mind.org.uk Provides information and advice on a wide range of mental healthrelated topics over the phone, by email, online and in print. Hearing Voices Network e: nhvn@hotmail.com w: www.hearing-voices.org Support and information for people who hear voices or have visions. No Panic t: 0800 138 8889 w: www.nopanic.org.uk Provides help and support to people affected by panic attacks, phobias and other anxiety disorders.
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About mental health problems OCD Action t: 0845 390 6232 e: support@ocdaction.org.uk w: www.ocdaction.org.uk Provides information and support to people affected by obsessivecompulsive disorder and related disorders. Rethink t: 0300 5000 927 e: info@rethink.org w: www.rethink.org Provides information about mental health as well as local services across the UK. Royal College of Psychiatrists w: www.rcpsych.ac.uk Professional body for psychiatrists. Provides information about mental health. Sane t: 0845 767 8000 w: www.sane.org.uk Provides an out-of-hours support and listening service to anyone affected by mental health problems. Triumph Over Phobia t: 01225 422705 e: info@topuk.org w: www.topuk.org Provides a network of self-help groups across the UK for people experiencing phobias and other anxiety disorders.
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Chapter 2 NHS and County Council Services
In this chapter Visiting your GP Adult mental health services Advice and concerns (PALS) Community and outpatient services Adult Community Mental Health Teams Assertive Outreach Team Community Acute Service (CAS) Community Acute Service (CAS) Day Services Early Intervention Service Mental Health Act Assessments Approved Mental Health Professionals Psychological therapies and other therapeutic services Complex Needs Service Counsellor - Gynaecology Isis Centre Primary Care Counselling Service Psychological Services TalkingSpace Hospital and inpatient services Littlemore Mental Health Centre Warneford Hospital Deliberate Self-Harm Team Eating Disorders Service Forensic services Forensic Wards Forensic Community Mental Health Team
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NHS and County Council services Children, families and young people Primary Child and Adolescent Mental Health Service Child and Adolescent Mental Health Service Child and Adolescent Mental Health Assertive Outreach and Crisis Team Family Assessment and Safeguarding Service Infant-Parent Perinatal Service (IPPS) Learning Disability Child and Adolescent Mental Health Service Specialist Child and Adolescent Neuropsychiatry Service Hospital and inpatient services Highfield Unit Paediatric Psychology Older adults Older Adult Community Mental Health Teams (CMHTs) Hospital and inpatient services Fiennes Ward Fulbrook Centre - Cherwell and Sandford Wards Mental Health Liaison Team Social and community services Social and Healthcare Team Personal Budgets and Self-Directed Support Financial Assessments Team Comments and Complaints Service Hearing Impairment Team Safeguarding Adults Other services Artscape Clinical Pharmacy Support Unit Coasters Educational Psychology in Oxfordshire Health Advocacy Service The Rectory Club
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NHS and County Council services Visiting your GP If you are experiencing mental health problems, your first port of call should be your GP. Your GP is your family doctor, the doctor you would normally go to see if you are ill or concerned about your health. Registering with a GP can be very important and helpful because they are able to refer people on to a range of more specialist ('secondary') services within the NHS. If you are not registered with a GP, visit the NHS Choices website (www.nhs.uk) to find details of GPs in your area. Registration should not take long - you will normally need to fill in a form and take in a document that confirms your address. If you are homeless, you still have a right to register with a doctor you can use a 'care of' address, such as a friend or a day centre. You may only be offered a temporary three-month registration. In Oxford city there is a drop-in surgery for homeless people: Luther Street Medical Centre Luther Street t: 01865 726008 Oxford OX1 1TD e: practice.manager@oxfordhealth.nhs.uk If you need urgent help from your doctor outside normal opening hours you can call the out-of-hours GP service on 0845 345 8995. For more information on getting help in a crisis, see page 22. For health advice and information 24 hours a day you can contact NHS Direct: NHS Direct t: 0845 4647 w: www.nhsdirect.nhs.uk
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NHS and County Council services Adult mental health services The main body responsible for providing mental health services in Oxfordshire is Oxford Health NHS Foundation Trust. They can provide you with additional information about any of the services listed in this guide. Oxford Health NHS Foundation Trust 4000 John Smith Drive t: 01865 741717 Oxford Business Park South e: enquiries@oxfordhealth.nhs.uk Oxford OX4 2GX w: www.oxfordhealth.nhs.uk
Advice and concerns Patient Advice and Liaison Service (PALS) PALS can assist with advice and concerns about NHS services. NHS Oxfordshire PALS is available via phone and email and is there for any queries about GPs. PALS at Oxford Health NHS Foundation Trust is available via phone, email and ward rounds and can assist with queries about most of the other services listed in this chapter. NHS Oxfordshire PALS t: 0800 052 6088 e: pals@oxfordshirepct.nhs.uk Oxford Health NHS Foundation Trust PALS Warneford Hospital t: 0800 328 7971 Warneford Lane e: pals@oxfordhealth.nhs.uk Oxford OX3 7JX See also: Indepedendent Complaints Advocacy Service ICAS (Advice and information)
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NHS and County Council services Community and outpatient services Adult Community Mental Health Teams (CMHTs) Community Mental Health Teams support patients within the community to ensure that they receive care as close to home as possible. The CMHTs are made up of a number of different professionals, such as social workers, Community Psychiatric Nurses (CPN), psychologists and other mental health professionals. Each patient is allocated a 'care co-ordinator' who will be responsible for working with the patient to monitor their mental health and provide practical support with managing their personal affairs. The following CMHTs provide services for adults aged 18 to 65 within the relevant local area: North Oxfordshire CMHT (Banbury) The Elms Clinic Oxford Road Banbury OX16 9AL
t: 01295 819022 e: amh.north@oxfordhealth.nhs.uk
North Oxfordshire CMHT (Bicester) The Julier Centre Coker Close Bicester OX26 6AE
t: 01869 602400 e: amh.north@oxfordhealth.nhs.uk
Oxford City East (CMHT) Neill Unit, Warneford Hospital Warneford Lane Oxford OX3 7JX
t: 01865 738600 e: east.citycmht@oxfordhealth.nhs.uk
Oxford City West (CMHT) Neill Unit, Warneford Hospital Warneford Lane Oxford OX3 7JX
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t: 01865 738740 e: west.citycmht@oxfordhealth.nhs.uk
NHS and County Council services South East CMHT (Didcot, Henley and Thame) Wallingford Community Hospital Reading Road Wallingford OX10 9DU
t: 01491 208637 e: seoxon.admin@oxfordhealth.nhs.uk
South West CMHT (Abingdon) Abingdon Hospital Marcham Road Abingdon OX14 1AG
t: 01235 205446 e: amh.southwest@oxfordhealth.nhs.uk
South West CMHT (Witney) Nuffield Health Centre Welch Way Witney OX28 6JQ
t: 01993 209650 e: amh.southwest@oxfordhealth.nhs.uk
Please note: The details for Community Mental Health Teams are correct at the time of writing but may be subject to change in the near future. Please check with the Oxford Health NHS Foundation Trust switchboard if you are unsure on 01865 741717.
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NHS and County Council services Assertive Outreach Team Neill Unit, Warneford Hospital Warneford Lane Oxford OX3 7JX
t: 01865 455860
Oxfordshire Adult Assertive Outreach and Rehabilitation Team provides modern mental health care in the community and in hospital on a county-wide basis for people with severe and enduring mental illness. They aim to develop long-term supportive and therapeutic relationships for high-risk, vulnerable patients who have a severe and enduring mental illness (including dual diagnosis), have complex needs or who do not usually engage with traditional generic services.
Community Acute Service (CAS) Neill Unit, Warneford Hospital Warneford Lane Oxford OX3 7JX
t: 01865 738589
The CAS team provides an alternative to hospital admission for people suffering from a serious and enduring mental illness. The team provides intensive home treatment which may involve services such as problem solving, education and medication management. During office hours, the service accepts referrals from community mental health teams (CMHT) or from GPs if the patient is not being treated by a CMHT. Outside of office hours, referrals for adults of working age come via the appropriate GP on-call service and for older adults come via the Consultant Psychiatrist for Older Adults.
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NHS and County Council services Community Acute Service (CAS) Day Services Oxford: Warneford Hospital Warneford Lane Oxford OX3 7JX t: 01865 738721
Banbury: The Elms Clinic Oxford Road Banbury OX16 9AL t: 01295 819014
The CAS Day Services are there as an alternative to hospital admission for people experiencing a mental health crisis. The service mainly delivers care and treatment via a structured programme of psycho-educational groups and art/activity-based groups. Patients normally attend for 2 to 8 weeks. The service only accepts referrals from Community Mental Health Teams and the Community Acute Service.
Early Intervention Service Neill Unit, Warneford Hospital Warneford Lane Oxford OX3 7JX
t: 01865 738791
Oxfordshire Early Intervention Service focuses on the early detection, rapid assessment and treatment of first episodes of psychosis in 14 to 35 year olds in Oxfordshire. They emphasise family work and support for carers and will work with and support families even if the patient is not engaging. They provide services in the community and see patients and carers in venues of their choice. The team accepts referrals from a range of professionals as well as from patients themselves.
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NHS and County Council services Mental Health Act Assessments In situations where a person is believed to present a serious risk to self or others, GPs, psychiatrists or the nearest relative can ask for an Approved Mental Health Professional to assess the person under the Mental Health Act. They will decide whether the person needs to be detained in hospital or whether some other compulsory powers of the Mental Health Act should be used. For more information on the Mental Health Act, see the ‘Mind Rights Guides’ booklets. Approved Mental Health Professionals t: 0845 050 7666
Psychological therapies and other therapeutic services Complex Needs Service Manzil Resource Centre Manzil Way Oxford OX4 1XE
t: 01865 455872 e: tvi@oxfordhealth.nhs.uk w: www.psox.org/ocns
Oxfordshire Complex Needs Service (CNS) provides a range of therapeutic services for adults of working age with long-term emotional difficulties, trouble coping, or mental health difficulties sometimes described as ‘personality disorders’ or ‘complex needs’. Self-referrals are welcome, as are referrals from GPs, mental health services, voluntary sector services and other statutory services.
Counsellor - Gynaecology Women’s Centre John Radcliffe Hospital Oxford OX3 9DU
t: 01865 221235
Short-term counselling for women who have experienced the loss of a pregnancy, either by miscarriage or termination.
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NHS and County Council services Isis Centre Dartington House 55 Little Clarendon Street Oxford OX1 2HS
t: 01865 556648
The Isis Centre is an NHS professional psychotherapy service open to anyone over 18 who is registered with a GP in Oxfordshire. Therapy provided includes one-to-one and group therapy. The service is available on a self-referral basis by phoning the centre.
Primary Care Counselling Service The Primary Care Counselling Service provides counselling services at GP practices throughout Oxfordshire for adults over 18 years with mild to moderate depression and anxiety. Referrals are made via your GP.
Psychological Services May Davidson Building Warneford Hospital Oxford OX3 9JX
t: 01865 738878
This is a community-based service providing assessments and treatment for people with moderate to severe psychological problems. The service is staffed by clinical psychologists, psychotherapists, psychiatrists and Cognitive Behaviour Therapists and offers a range of different therapies including individual, group and family work. Referrals can be made by GPs, Primary Care Counselling Services and Community Mental Health Teams.
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NHS and County Council services TalkingSpace Oxbridge Court Osney Mead Oxford OX2 0ES
t: 01865 325777 e: talkingspace@nhs.net w: www.talkingspaceoxfordshire.org
TalkingSpace provides talking treatments (mainly Cognitive Behaviour Therapy - CBT) across Oxfordshire for people with mild to moderate anxiety and depression. Treatment is offered via classes, guided self-help or one-to-one CBT. It is the IAPT (Improving Access to Psychological Therapies) service for Oxfordshire. People can self-refer by phoning, emailing or filling in a form or be referred by their GP. After initial contact is made, patients will be offered a telephone assessment.
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NHS and County Council services Hospital & inpatient services Littlemore Mental Health Centre Sandford Road, Littlemore Oxford OX4 4XN The Littlemore Mental Health Centre provides specialist care for people experiencing a range of acute mental health difficulties. It includes a psychiatric intensive care unit and forensic mental health services (see p39). The adult inpatient wards at the Littlemore are: Ashurst Psychiatric Intensive Care Unit t: 01865 325601 A 15-bed acute adult inpatient ward (short term). Staff provide intensive psychiatric care. Phoenix Ward t: 01865 325581 A 24-bed unit providing inpatient care and rehabilitation for adult males who are being seen in the community by the Assertive Outreach Teams.
Warneford Hospital Warneford Lane Oxford OX3 7JX The Warneford is one of the main hospitals providing mental healthcare in Oxfordshire and contains a wide range of mental health services including the Highfield Adolescent Unit, the Eating Disorders Service and a range of community services (these will be listed in the appropriate section of this chapter). The adult inpatient wards at the Warneford are:
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NHS and County Council services Allen Ward t: 01865 738676 An acute adult inpatient ward for women. Vaughan Thomas Ward t: 01865 738640 An acute adult inpatient ward for men. Wintle Ward t: 01865 738640 An acute adult inpatient ward for women.
Deliberate Self-Harm Team Barnes Unit John Radcliffe Hospital Oxford OX3 9DU
t: 01865 220376
The self-harm team is part of the Psychiatric Liaison Service based at the John Radcliffe Hospital. The team of Psychiatric Liaison Nurses support patients admitted to the John Radcliffe Hospital following an episode of self-harm. Patients are able to discuss the episode of self-harm and develop a supportive plan to help them
Eating Disorders Service Cotswold House, Warneford Hospital Warneford Lane Oxford OX3 7JX
t: 01865 738846
The Eating Disorders Service provides care for adults with Anorexia, Bulimia or atypical eating disorders. Care includes psychological and medical treatment, physical monitoring and dietary advice.
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NHS and County Council services Forensic services Oxford Health NHS Foundation Trust provides Forensic Services for people with serious mental health problems who are or have been involved with the criminal justice system. These are based at the Littlemore Mental Health Centre (see page 37).
Forensic Wards Glyme Ward t: 0845 219 1296 A medium secure rehabilitation unit for adult men. Kennet Ward t: 0845 219 1057 A medium secure assessment and treatment ward for adult men. Kestrel and Kingfisher Wards Kestrel: 0845 219 1027 Kingfisher: 01865 325434 Low secure assessment and treatment wards for adult women. Lambourn House t: 0845 219 1101 A pre-discharge unit for adults preparing to leave the secure wards. Wenric Ward t: 0845 219 1160 A low secure rehabilitation and treatment ward for adult men.
Forensic Community Mental Health Team (CMHT) t: 0845 219 1217 This service is involved in the rehabilitation, preparation for discharge and aftercare of people who are discharged from the forensic wards. They provide support for patients and their families in the community.
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NHS and County Council services Children, families and young people Primary Child and Adolescent Mental Health Service (PCAMHS) t: 0845 219 1485 (professional consultation line) The PCAMHS teams provide an early intervention mental health service for children and adolescents experiencing emotional or behavioural difficulties. The aim is to support children at the earliest opportunity with problems which might, for example, be linked to bullying, low self-esteem, family breakdown and avoiding school. Children can be seen at a variety of locations in the community. Referrals to PCAMHS can be made by any professional. Professionals can call the consultation line to discuss referrals with the team. The Oxfordshire PCAMHS teams are listed below: North Oxfordshire PCAMHS Orchard Health Centre Cope Road Banbury OX16 2EZ Oxford City PCAMHS Boundary Brook House Churchill Drive Oxford OX3 7LQ South Oxfordshire PCAMHS Clock House 22-26 Ock Street Abingdon OX14 5SW West Oxfordshire PCAMHS Child and Family Clinic Unit 5 Des Roches Square Witney OX28 4BE
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t: 01295 819138
t: 01865 738480
t: 01235 208707
t: 01993 202155
NHS and County Council services Child and Adolescent Mental Health Service (CAMHS) The CAMHS teams provide intervention for children, young people and families who are experiencing severe, complex and persistent mental health difficulties. Following an initial assessment, specific interventions will be offered. This could involve working with a range of professionals including psychiatrists, psychologists, social workers and family therapists, among others. Referrals are usually via PCAMHS teams (see p40). The Oxfordshire CAMHS teams are listed below: North Oxfordshire CAMHS Orchard Health Centre Cope Road Banbury OX16 2EZ Oxford City CAMHS Boundary Brook House Churchill Drive Oxford OX3 7LQ South Oxfordshire CAMHS Clock House 22-26 Ock Street Abingdon OX14 5SW West Oxfordshire CAMHS Child and Family Clinic Unit 5 Des Roches Square Witney OX28 4BE
t: 01295 819090
t: 0845 219 1400
t: 01235 205425
t: 01993 202130
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NHS and County Council services CAMHS Assertive Outreach and Crisis Team Assertive Outreach: 01865 325 897 Crisis: 08452 191 478 CAMHS provides an assertive outreach and crisis service, which supports children and families with complex needs. Referrals can be made by a range of statutory children and family services including CAMHS.
Family Assessment and Safeguarding Service Boundary Brook House Churchill Drive Oxford OX3 7LQ
t: 0845 219 1459
This service aims to reduce the consequences of child maltreatment and neglect through providing specialist mental health assessment and treatment which contributes to the safeguarding of children and young people. They work with children aged 0 to 18.
Infant-Parent Perinatal Service (IPPS) Boundary Brook House Churchill Drive Oxford OX3 7LQ
t: 01865 325854
The Infant-Parent Perinatal Service offers support to women who are experiencing, or are at risk of developing mental health difficulties in the antenatal or postnatal period. Referrals can be made by any professional with a concern about a mother’s mental health during the antenatal period and up to one year in the postnatal period. Professionals can call the number shown to consult the team about a referral.
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NHS and County Council services Learning Disability Child and Adolescent Mental Health Service Boundary Brook House Churchill Drive Oxford OX3 7LQ
t: 01865 226550
This specialist service provides assessment, treatment and support for young people (up to 18 years) with learning disabilities who have mental health needs or complex behavioural difficulties.
Specialist Child and Adolescent Neuropsychiatry Service Boundary Brook House Churchill Drive Oxford OX3 7LQ
t: 0845 219 1459
This service provides assessment, treatment and support for young people (up to 18 years) with complex Neuropsychiatry needs, such as Attention Deficit Hyperactivity Disorder (ADHD), Autistic Spectrum Disorder and Tourette’s Syndrome. The team also offers support to their families.
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NHS and County Council services Hospital and inpatient services Highfield Unit Warneford Hospital Warneford Lane Oxford OX3 7JX
t: 01865 738773
This unit provides acute and medium term mental health care for young people aged 11 to 18. It offers a setting where young people can be assessed and treated for psychiatric disorders which cannot be managed in the community, offering a broad range of treatments. The unit works closely with community CAMHS services to ensure stays in hospital are as short as possible. Oxfordshire County Council provides teaching in line with the national curriculum.
Paediatric Psychology Children’s Hospital Headley Way Oxford OX3 9DU
t: 01865 234187
Paediatric psychology provides mental health treatment and support to children and young people who are being treated at the John Radcliffe or Churchill Hospitals. They support patients with a range of mental health related problems, including those related to adjustment and adherence. Paediatric Psychology also offers specialist services to young children with autistic spectrum disorders and related complex conditions. The service accepts referrals from hospital staff, GPs and other professionals for children and young people up to the age of 18 years.
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NHS and County Council services Older adults Older Adult Community Mental Health Teams (CMHTs) Older adult Community Mental Health Teams provide treatment and support for adults over the age of 65 who have mental health problems or dementia. Teams provide assessment and diagnosis, psychological intervention, medication management and general advice. They also provide memory clinics for the diagnosis, assessment and management of dementia. The older adult CMHTs are listed below: Central Oxfordshire Older Adult CMHT (Oxford) Manzil Way Oxford OX4 1LR
t: 01865 455800 e: olderadult.cmhtcentral@oxfordhealth.nhs.uk
North Oxfordshire Older Adult CMHT (Banbury) Fiennes Centre Horton Hospital Banbury OX16 9BF
t: 01295 819001 e: oamh.north@oxfordhealth.nhs.uk
North Oxfordshire Older Adult CMHT (Witney) Nuffield Health Centre Welch Way Witney OX28 6JQ
t: 01993 202100 e: oamh.north@oxfordhealth.nhs.uk
South Oxfordshire Older Adult CMHT (Abingdon) Abingdon Hospital Marcham Road Abingdon OX14 1AG
t: 01235 205420 e: oamh.south.locality@oxfordhealth.nhs.uk
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NHS and County Council services South Oxfordshire Older Adult CMHT (Didcot, Henley and Thame) Wallingford Day Hospital Reading Road Wallingford OX10 9DU
t: 01235 205420 e: oamh.southlocality@oxfordhealth.nhs.uk
Hospital and inpatient services Fiennes Ward Horton Hospital Banbury OX16 9BF
t: 01295 819008
The Fiennes Ward is an acute inpatient ward for adults over 65 who are experiencing mental health problems.
Fulbrook Centre - Cherwell and Sandford Wards Churchill Hospital Oxford OX3 7JU
Cherwell Ward: 01865 738432 Sandford Ward: 01865 738413
The inpatient wards at the Fulbrook Centre provide assessment and treatment for adults over 65 who are experiencing acute mental health problems.
Mental Health Liaison Service Barnes Unit John Radcliffe Hospital Oxford OX3 9DU
t: 01865 220376
The mental health liaison service provides psychiatric care and assessment for older adults who are admitted to the John Radcliffe with physical health problems, but who may also need support around their mental health.
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NHS and County Council services Social and Community Services Adult Assessments Adult social care is commissioned and partly provided by Oxfordshire County Council, which works to protect vulnerable people and to provide the support needed for service users to live successful, independent and safe lives. If you need support around your mental health, you are entitled to an assessment with the Social and Health Care Team. Detailed information about social and health care can be found on Oxfordshire County Council’s website, www.oxfordshire.gov.uk.
Carers Assessments Oxfordshire County Council supports carers by providing services specifically for them. Carers who provide regular care for someone aged 18 or over have the right to an assessment of their needs. Assessments are carried out by the Social and Health Care Team at Oxfordshire County Council and if you are eligible for support, you may be entitled to services such as respite care.
Health and Wellbeing Centres The council also runs a number of Health and Wellbeing Centres which may provide opportunities for adults with mental health problems and /or disabilities. Details can be found on the Oxfordshire County Council website.
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NHS and County Council services Social and Health Care Team Oxfordshire County Council PO Box 780 Oxford OX1 9GX t: 0845 050 7666 e: socialandhealthcare@oxfordshire.gov.uk The Social and Health Care Team provides a single point of access for adult social care services. The team provides information and advice on any query related to social care, delivers assessment of needs and refers to specialist teams as necessary.
Personal Budgets and Self-Directed Support w: www.takingcontroloxon.org.uk People who are eligible for care are offered a personal budget and self-directed support. Self-directed support means that a person has choice and control over the support they get. The amount of money available for your support is called a Personal Budget. There is lots of information about this on the Taking Control website listed above. You can also get information via the health and social care team.
Financial Assessments Team Oxfordshire County Council Shared Services PO Box 1479 Oxford OX4 9AL t: 01865 797530 e: financialassessments@oxfordshire.gov.uk Depending on your circumstances, you may be expected to contribute towards the cost of your care which will be determined by undergoing a financial assessment.
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NHS and County Council services Comments and Complaints Service Oxfordshire County Council Social and Community Services Freepost RRYR-XTBE-GBTZ Oxford OX1 1ND t: 01865 323589 e: commentsandcomplaints@oxfordshire.gov.uk This service assists with complaints about Social and Community Services at Oxfordshire County Council.
Hearing Impairment Team Foxcombe Court, Wyndyke Furlong t: 01865 894925 Abingdon Business Park sms: 07713 329501 Abingdon OX14 1DZ txt phone: 01865 894784 e: hearing.impairment@oxfordshire.gov.uk If you have mental health needs relating to deafness, please contact the Hearing Impairment Team.
Safeguarding Adults t: 0845 050 7666 (Social and Health Care Team) e: safeguardingadults@oxfordshire.gov.uk w: www.safefromharm.org.uk Oxfordshire County Council's designated website to help vulnerable people who are at risk of abuse. The website provides information and advice for people at risk of abuse as well as professionals and carers and includes links to websites with further useful information and support. If you are concerned about the safety of a vulnerable adult, please contact the Social and Health Care Team on the number shown.
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NHS and County Council services Other services Artscape Occupational Therapy Office Warneford Hospital Oxford OX3 7JX
t: 01865 738644 e: tom.cox@oxfordhealth.nhs.uk
Artscape facilitates creative projects with inpatients at the Oxford Hospitals as well as other people who are being treated in the community. The project aims to improve the mental wellbeing of service users, carers and staff; contribute to the social inclusion and rehabilitation of service users; improve the trust environments and develop the public understanding of mental health issues.
Clinical Pharmacy Support Unit Unit 46, Sandford Lane Kennington Oxford OX1 5RW
t: 01865 455700 e: med.info@oxfordhealth.nhs.uk
Specialist mental health clinical pharmacists and medicines management technicians who can provide information and advice about medicines.
Coasters Manzil Resource Centre Manzil Way Oxford OX4 1XE
t: 01865 455882 e: oxford.coasters@oxfordhealth.nhs.uk
The Activities Development Service (Coasters) works with patients who use or have used mental health services at Oxford Health NHS Foundation Trust. They provide regular Sport and (Challenging) Outdoor Activities to develop confidence, self-esteem and positive relationships and to provide a lasting basis for recovery.
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NHS and County Council services Educational Psychology in Oxfordshire Central Oxfordshire t: 01865 323381
North and South Oxfordshire t: 01865 323532
Psychological support for young people aged 0-25 in Oxfordshire (generally within local authority settings). Referral is normally via schools, parents or other professionals.
Health Advocacy Service Manzil Way Cowley Road Oxford OX4 1GE
t: 01865 265083 e: health.advocacyservice@oxfordshirepct.nhs.uk
NHS Oxfordshire’s Health Advocacy Service supports all black and minority ethnic (BME) communities, including gypsies and travellers and new migrants to access appropriate service in primary care. It also offers prevention and health promotion work on physical as well as mental wellbeing to BME groups as appropriate.
Rectory Club Entrance 1, Manzil Way Cowley Road Oxford OX4 1GE
t: 01865 455890
Low key support service for anyone being treated by the East City Community Mental Health Team. Providing access to trained staff, phones and computers, signposting and general advice on mental health problems. Provides lunch, tea and coffee for a small fee. Referral to the club is made via the East City CMHT.
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Chapter 3 Advice and information In this chapter Mental health information Oxfordshire Mind Information Service Mind Publications Mind Infoline Advice on medication Advice on complementary therapies Legal advice Community Legal Advice Disability Law Service Find a Solicitor (The Law Society) Mind Legal Advice Line
Local advice and information Agnes Smith Advice Centre Barton Advice Centre Benefits for Better Mental Health Citizen’s Advice Bureaux Independent Advice Centre Kidlington Information Centre Oxfordshire LINk Oxfordshire Rural Community Council Oxfordshire Welfare Rights Rose Hill & Donnington Advice Centre Ltd
Advocacy services Independent Complaints Advocacy Service - ICAS (SEAP) Independent Mental Health Advocacy - IMHA (SEAP)
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Advice and information OCD Action Advocacy Service Oxfordshire Advocacy
Mediation services Oxford Family Mediation Resolve - Berkshire and Oxfordshire Mediation Service
See also
Clinical Pharmacy Support Unit (NHS and County Council services) Oxford Brookes Students’ Union Advice Centre (Children, families, young people and students) Oxford Student Mental Health Network (Children, families, young people and students) Oxford University Student Union Advice Service (Children, families, young people and students) Oxfordshire Chinese Community and Advice Centre (Black and minority ethnic communities) Oxfordshire Travel Advice Line (Older adults)
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Advice and information Mental health information Oxfordshire Mind Information Service Managed by Oxfordshire Mind t: 01865 247788 e: info@oxfordshire-mind.org.uk w: www.oxmindguide.org.uk The Oxfordshire Mind Information Service is a confidential service for anyone wanting more information about mental health or mental health services in Oxfordshire. Information is available over the phone, by email, in person or online. The phoneline is open Monday to Friday, 9.30am to 4.30pm, and callers can leave messages at all other times. The face-to-face information sessions are called Information and Options and run at a variety of venues across the county. These provide an opportunity for you to sit down with one of the Wellbeing Service workers who can:
Discuss what services are available to support you or your friend or family member Inform you about Oxfordshire Mind's services and book you into courses, groups or recovery planning sessions which are taking place within the Oxfordshire Mind Wellbeing Service Listen to you and help you decide what to do
Most sessions are available on a drop-in basis, although appointments are also available. Details of times and venues can be found at www.oxfordshire-mind.org.uk or requested via the telephone line. Mind Publications produce a range of booklets which are available both in print and online at www.mind.org.uk. These cover topics such
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Advice and information as mental health conditions, medication and treatments, types of service, mental health law and wellbeing. There are also many national organisations which provide detailed advice and information about different mental health problems. See the list of useful national organisations on pages 23-25.
Mind Infoline t: 0300 123 3393 e: info@mind.org.uk The Mind Infoline is a national mental health information service providing information and advice on mental health conditions, treatments and where to get help around the country.
Advice on medication If you are concerned about the medication you have been prescribed, you should discuss this with your doctor in the first instance. You can also ask any pharmacist for general information on a particular medication, although they will not necessarily be able to tell you why you have been prescribed a drug.
Advice on complementary therapies If you would like to try alternative or complementary therapies such as hypnotherapy or acupuncture you should ensure that the practitioner is registered with a regulatory body such as: British Complementary Medicine Association t: 0845 345 5977 Complementary and Natural Healthcare Council t: 020 3178 2199 Institute for Complementary and Natural Medicine t: 020 7922 7980
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Advice and information Legal advice Community Legal Advice t: 0845 3454 345 e: emailhelp@communitylegaladvice.org.uk w: www.direct.gov.uk/contactcla Free and confidential advice paid for by legal aid on issues including: benefits, debt, education, housing, employment and family.
Disability Law Service t: 020 7791 9800 e: advice@dls.org.uk w: www.dls.org.uk Free legal advice for disabled people in employment law, welfare benefits, community care, discrimination and goods and services.
Find a Solicitor
Managed by The Law Society t: 020 7242 1222
w: www.lawsociety.org.uk
A directory of solicitors in the UK. You can search by location or by legal specialism.
Mind Legal Advice Line t: 0300 466 6463
e: legal@mind.org.uk
The Mind Legal Advice Line provides advice on mental health related law including mental capacity, community care, human rights and discrimination.
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Advice and information Local advice and information Agnes Smith Advice Centre
Managed by Blackbird Leys Neighbourhood Support Scheme Ltd 96 Blackbird Leys Road Blackbird Leys Oxford OX4 6HS
t: 01865 770206 e: jim.saunders@blackbirdleysnss.co.uk w: www.blackbirdleysnss.co.uk
Local and general information and advice on debt, welfare benefits, legal and housing matters, consumer rights, representation at tribunal and in court, child support maintenance and employment.
Barton Advice Centre Barton Neighbourhood Centre Underhill Circus Oxford OX3 9LS
t: 01865 744152 e: dfloyd@ocwa.demon.co.uk w: www.bartonadvicecentre.org.uk
Provides advice on welfare benefits and debt. For local Barton/ Headington residents and others without suitable local advice centres. Call for drop-in times or to make an appointment.
Benefits for Better Mental Health Managed by Oxfordshire Mind The Mill 46 Cowley Road Oxford OX4 1HZ
t: 01865 263756 (10am to 1pm, Mon to Thurs) e: bbmh@oxfordshire-mind.org.uk w: www.oxfordshire-mind.org.uk
Benefits for Better Mental Health offers advice on benefit entitlement and help to gain and maintain the support you need. They offer help through their hotline (number shown), clinics across the county and also after-hours appointments for those in work. They help with all types of benefits and appeals, advice, making calls and completing forms. The hotline is available for basic advice and bookings.
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Advice and information Citizens Advice Bureaux The Citizens Advice Bureau provides free, independent, confidential and impartial advice on a wide range of issues such as debt, welfare benefits, housing matters, consumer rights, court proceedings, child support maintenance and employment. There is a central phone number and website for all Oxfordshire Bureaux. Addresses are listed below. t: 08444 111 444
w: www.caox.org.uk
Abingdon and District Old Abbey House Abbey Close Abingdon OX14 3JD e: admin@abingdon.cabnet.org.uk
Oxford 95 St. Aldates Oxford OX1 1DA e: oxfordcab@cabnet.org.uk
Banbury 26 Cornhill Banbury OX16 5NG e: bureau@banburycab.org
Thame and District Market House North Street Thame OX9 3HH e: thamecab@cabnet.org.uk
Bicester The Garth Launton Road Bicester OX26 6PS e: manager@bicestercab.cabnet.org.uk
West Oxfordshire (Chipping Norton) 31 High Street Chipping Norton OX7 5AD
Didcot and District Dales 9-15 High Street Didcot OX11 8EQ
West Oxfordshire (Witney) The Old Print House Marlborough Lane Witney OX28 6DY
Henley and District 32 Market Place Henley-on-Thames RG9 2AH
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Advice and information Independent Advice Centre (Wantage) 16 Market Place Wantage OX12 8AE
t: 01235 765348 e: help@wantageadvice.org.uk w: www.wantageadvice.org.uk
Free advice service, including debt counselling, employment rights, benefit entitlement checks and more. There is also a volunteer transport scheme; good neighbour scheme; food bank referral and donation point; free solicitor surgery; free business surgery. Call or refer to the website for opening and appointment times.
Kidlington Information Centre Exeter Hall Oxford Road Kidlington OX5 1AB
t: 01865 378479 e: kadic@talktalk.net w: www.kidlingtoninformation.org.uk
Provides advice and information - no appointment needed. The Good Neighbour Scheme provides older adults and disabled people with help shopping, collecting prescriptions, library books, gardening, minor DIY or someone to talk to. Self-referral or Red Cross and Social Services referral.
Oxfordshire LINk
Managed by Oxfordshire Rural Community Council Jericho Farm Worton Witney OX29 4SZ
t: 01865 883488 e: link@oxonrcc.org.uk w: www.oxfordshirelink.org.uk
Oxfordshire LINk (Local Involvement Network) has been set up to give communities a stronger voice in how their health and social care services are delivered. The goal of Oxfordshire LINk is to be your voice on social care and health, which includes finding out what you like and don’t like about the services you use and what new services you need.
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Advice and information Oxfordshire Rural Community Council Jericho Farm Worton Witney OX29 4SZ
t: 01865 883488 e: orcc@oxonrcc.org.uk w: www.oxonrcc.org.uk
The aim of ORCC is to promote thriving, sustainable rural communities and to alleviate the disadvantage experienced by many people who live in them. Raises awareness and understanding of rural issues and promotes community action plans to tackle areas of particular concern.
Oxfordshire Welfare Rights Barton Neighbourhood t: 01865 744165 Centre Underhill Circus e: dfloyd@ocwa.demon.co.uk Oxford OX3 9LS w: www.oxfordshirewelfarerights.org.uk The services include training and support for advisers, representation at tribunal, undertaking case work by referral and enabling workers in the voluntary and statutory sector to keep up to date with changes in Social Security law as well as engaging in campaigns and monitoring exercises. For all members of the public in receipt of benefits, and organisations working with clients in receipt of benefits. Telephone helpline for professionals open 10am to 1pm. Direct referrals taken for appeal tribunal representation.
Rose Hill & Donnington Advice Centre Ltd 60 Ashurst Way Rose Hill Oxford OX4 4RF
t: 01865 438634 e: rhd.advicecentre@ntlbusiness.com w: www.rhdadvicecentre.moonfruit.com
Advice on debt and benefits, provided on a drop-in basis. Does not deal with immigration issues.
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Advice and information Advocacy services An advocate is someone who can support you in making sure your opinions are heard and taken into account.
Independent Complaints Advocacy Service (ICAS) Managed by SEAP Advocacy Clarendon House 9-11 Church Street Basingstoke RG21 7QG
t: 0330 440 9001 e: basingstoke.office@seap.org.uk w: www.seap.org.uk/icas
The Independent Complaints Advocacy Service (ICAS) can help if you feel you have not had the service you expect from the NHS and want to make a formal complaint. ICAS is a free, independent and confidential advocacy service open to any user of the health service. Call the duty advocate for an information pack and advocacy support.
Independent Mental Health Advocacy (IMHA) Managed by SEAP Advocacy Michael Young Building Manzil Way Oxford OX4 1YH
t: 01865 728981 e: oxford.office@seap.org.uk w: www.seap.org.uk
IMHA Advocates provide free confidential independent support to people sectioned under the Mental Health Act. Advocates attend CPAs, tribunals, ward rounds, and out-patient appointments. The service provides advocacy in the community at CMHTs, GP surgeries, local prisons, day services, and in peoples' own homes.
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Advice and information OCD Action Advocacy Service t: 0845 390 6232 w: www.ocdaction.org.uk Provides telephone, email or face-to-face advocacy to adults with Obsessive-Compulsive Disorder (OCD) and related conditions such as Body Dysmorphic Disorder (BDD). Advocates are available in Oxfordshire to provide short-term advocacy support to individuals who have a specific issue (e.g. housing, employment, education, accessing care and treatment) which is related to their OCD/BDD and that they are struggling to resolve on their own.
Oxfordshire Advocacy Barton Neighbourhood Centre Underhill Circus Oxford OX3 9LS
t: 01865 741200 e: oadg@oadg.org.uk w: www.gettingheard.org
Oxfordshire Advocacy offers an independent, confidential service. The advocates will form relationships with people in need of advocacy and either speak up as their representative or give them the support needed to speak up for themselves. Oxfordshire Advocacy also operates the statutory IMCA (Independent Mental Capacity Advocacy) Service as well as learning disability and dementia advocacy schemes. It provides training and support for volunteer advocates. Telephone enquiries in the first instance are best. It is possible to drop in to the office, but a co-ordinator may not always be available.
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Advice and information Mediation services Mediators are trained in conflict resolution and work with people to try and avoid legal procedures.
Oxfordshire Family Mediation 125 London Road Oxford OX3 9HZ
t: 01865 741781 e: admin@ofm.org.uk w: www.ofm.org.uk
Oxfordshire Family Mediation provides a mediation service which offers a way of addressing divorce and separation and which differs from court settlements. Their mediators help you find your own solutions when relationships break down and they aim to provide an all-round approach to meet the needs of children and families. Please call the office or refer to the website for a referral form.
Resolve – Berkshire and Oxfordshire Mediation Service 13 Boult Street Reading RG1 4RD
t: 0118 959 7420 e: info@resolvemediation.com w: www.resolvemediation.com
Resolve provides mediation services on a wide range of issues including family disputes, neighbourhood disputes and mental health care. Mediators are impartial and will listen to both sides to try to resolve the dispute. They can help anyone who is in a dispute with another person or organisation over an issue that is important to them. Clients must be referred and funded via specific routes e.g. housing providers or local authorities. Please call for details.
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Chapter 4 Armed forces and veterans In this chapter Mental health services for serving personnel HIVE Information Centres Mental health services for veterans Registering with a GP Patient Advice and Liaison Service (PALS) TalkingSpace Other services
Mental health and welfare services ABF – The Soldiers Charity Army Welfare Service Big White Wall Combat Stress Remount Reserves Mental Health Programme Royal Air Force Benevolent Fund Royal British Legion Royal Naval Benevolent Trust SSAFA Talking 2 Minds Veterans UK
See also
Aspire (Employment and training) Oxford Parent Infant Project - OXPIP (Children, families, young
people and students)
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Armed forces and veterans Mental health services for serving personnel The Ministry of Defence (MoD) has an extensive occupational mental health service, located at the 15 Departments of Mental Health (DCMH) in the UK, together with the teams in British Forces Germany, Cyprus, Gibraltar, Defence Medical Rehabilitation Centre (DMRC), Headley Court and the Royal Centre for Defence Medicine (RCDM), Birmingham. These departments provide a comprehensive occupational mental health service, undertaking the management of all mental health issues arising in Armed Forces personnel. The MoD fully recognises the occupational mental health hazards of service in the Armed Forces and places particular emphasis on recognising and treating stress related conditions, including posttraumatic stress disorder (PTSD). They recognise that such conditions, although serious and disabling, are highly treatable. The occupational mental health services use treatment methods recommended by the National Institute for Health and Clinical Excellence (NICE), and aim to retain personnel in the Service. The occupational mental health services are accessible through primary care medical centres. If you are currently serving in the Forces and are worried about your mental health you should visit the medical centre at your base as soon as possible. You can also get information and help from your nearest HIVE Information Centre: RAF Benson HIVE RAF Benson Wallingford OX10 6AA RAF Brize Norton HIVE Community Support Centre RAF Brize Norton Carterton OX18 3LX
t: 01491 827213 e: BEN-BSWHIO@mod.uk
t: 01993 895349 e: BZN-HIVEBrizeNorton@mod.uk
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Armed forces and veterans Bicester HIVE 15 AEC Bicester Garrison Ambrosden OX25 2LD
t: 01869 256158 e: bicesterhive@armymail.mod.uk
The following HIVE centres are unmanned so any enquiries should be directed to Bicester: Abingdon HIVE Building 23 Families Centre Dalton Barracks Abingdon OX13 6JB
Shrivenham HIVE The Jubilee Centre The Defence Academy MOD Shrivenham Shrivenham SN6 8LA
Mental health services for veterans When a member of Armed Forces staff leaves military service their healthcare transfers to the NHS. They are entitled to access civilian mental health services, as set out in the NHS and County Council services chapter of this guide (p.26-51). All veterans are entitled to priority access to NHS hospital care for any condition that is related to their service. Important steps for veterans who are worried about their mental health might include: ď€
Registering with a GP. Your GP is your family doctor, the doctor you would normally go to see if you are ill or concerned about your health. If you are not already registered with one, it is very important to do this as soon as possible. When registering, you should tell the surgery that you are a veteran so that the doctor has a full picture of your circumstances and experiences. To find details of GPs in your area, visit the NHS Choices
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Armed forces and veterans website (www.nhs.uk) or call the NHS Oxfordshire Patient Advice and Liaison Service (see below). You can contact PALS with any queries or concerns about primary care services. Patient Advice and Liaison Service (PALS) - NHS Oxfordshire t: 0800 052 6088 e: pals@oxfordshirepct.nhs.uk.
Contacting TalkingSpace, a service that provides free short term psychological therapies for people experiencing anxiety, depression and stress-related conditions. You can make an appointment by calling 01865 325777.
Contacting one of the voluntary sector organisations that support people experiencing mental health problems. The Oxfordshire Mind Information Service (01865 247788) may be a good first port of call as they can give you information about the services that are available to you. They can also help you to arrange a one-to-one appointment with a wellbeing worker if you’d prefer to talk through your options in person. Another option is to get in contact with the local branch of Combat Stress (01372 587085) which provides support to veterans experiencing mental health problems.
Those with a medical discharge on the grounds of mental health problems should have access to support from a military social worker for 12 months after leaving the Forces. The social worker can help them to access the right NHS services. Reservists are entitled to access the same mental healthcare as service personnel when mobilised. However, between periods of mobilisation they are classed as veterans and should access regular NHS services. The spouses, partners and children of service personnel are entitled to access civilian mental health services.
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Armed forces and veterans Mental health and welfare services ABF - The Soldiers’ Charity w: www.soldierscharity.org
t: 020 7901 8900 e: info@soldierscharity.org
The Soldiers’ Charity can provide financial support to current and former soldiers to assist with issues such as debt relief, mobility assistance, education and holiday schemes. They can also provide support to military families who are bereaved or experiencing temporary financial difficulties.
Army Welfare Services w: www.army.mod.uk/welfare-support e: AWS-Welfareinformationservice.mod.uk
t: 0800 032 6443
Much of the support available to Army personnel and their families is given through the Army Welfare Service (AWS), a professional and confidential welfare support service for servicemen and women and their families, wherever they are located. The Army Welfare Service has three main tasks: Community Support, Personal Support and HIVE information services.
Big White Wall w: www.bigwhitewall.com The Big White Wall is a confidential and anonymous online therapy service which is available free to service personnel, veterans and their families. It combines the principles of social networking with a choice of clinically informed interventions to improve mental wellbeing. Members can use this tool to talk about their experiences in an anonymous online environment.
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Armed forces and veterans Combat Stress National helpline t: 0800 138 1619 e: combat.stress@rethink.org w: www.combatstress.org.uk
Oxfordshire services t: 01372 587085 e: outreachsouth@combatstress.org
Combat Stress has a team of mental health professionals available to visit veterans and families around Oxfordshire and run a veterans’ support group based at the Warneford Hospital. It also runs a 24hour national helpline for veterans worried about their mental health as well as their families.
Remount Naunton Cheltenham GL54 3AT
t: 01451 850 341 e: jules@remount.net w: www.remount.net
Remount provides training courses to help service personnel return to civilian life upon leaving the Forces. They address the psychological effects of loss, loneliness and a shift in cultures. Courses are run at venues in Oxfordshire and Cumbria.
Reserves Mental Health Programme t: 0800 032 6258 The Reserves Mental Health Programme, run in partnership with the NHS, is open to all current or former members of the UK Volunteer and Regular Reserves who have been demobilised since 1 January 2003 following operational deployment overseas as a reservist and who believe that their deployment may have affected their mental health. If you meet these criteria you should speak to your GP about being referred to the programme. Concerned family and friends can access advice via the helpline.
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Armed forces and veterans Royal Air Force Benevolent Fund 67 Portland Place London W1B 1AR
t: 0800 169 2942 e: mail@rafbf.org w: www.rafbf.org
The RAF Benevolent Fund provides practical, financial and emotional support to all members of the RAF family, from childhood right through to old age.
Royal British Legion National advice (Legionline) t: 08457 725 725 w: www.britishlegion.org.uk
Oxfordshire services t: 01844 216961 e: ysmith@britishlegion.org.uk
The Royal British Legion supports current and former members of the Armed Forces and their dependents. They provide a range of advice and support in Oxfordshire including help with finances, employment, housing and activity breaks. Advice is also available via the national Legionline helpline.
Royal Naval Benevolent Trust Castaway House 311 Twyford Avenue Portsmouth PO2 8RN
t: 02392 690112 e: rntb@rntb.org.uk w: www.rnbt.org.uk
The Royal Naval Benevolent Trust provides practical, financial and emotional support to all members of the RABT family, from childhood right through to old age.
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Armed forces and veterans SSAFA National advice (Forcesline) t: 0800 731 4880 w: www.ssafa.org.uk
Oxfordshire services t: 01235 548 039 e: oxfordshire@ssafa.org.uk
SSAFA provides support and advice via welfare caseworkers in Oxfordshire. This is available to any current or former member of the Armed Forces. They can help clients with accessing employment, benefits, healthcare and housing.
Talking 2 Minds 55 Princes Gate Exhibition Road London SW7 2PN
t: 0791 712 6708 e: info@talking2minds.co.uk w: www.talking2minds.co.uk
Talking 2 Minds provides specialist psychological treatment for people affected by post-traumatic stress disorder (PTSD), including veterans.
Veterans UK
Managed by the Service Personnel and Veterans Agency Norcross Thornton Cleveleys Lancashire FY5 3WP
t: 0800 169 2277 e: veterans.help@spva.gsi.gov.uk w: www.veterans-uk.info
Veterans UK provides information on the services available to exservice personnel across the UK. They can signpost to help with finances, healthcare, housing, pensions and compensation and other issues.
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Chapter 5 Black and minority ethnic communities In this chapter Local services Asylum Welcome BK.LUWO Chain Reaction (Oxfordshire Mind) Oxfordshire Chinese Community and Advice Centre OXPIP Asian Outreach Project Project Oxford (Polish Psychologists’ Association) Refugee Resource Useful national organisations Afiya Trust JAMI (Jewish Association for the Mentally Ill) Muslim Community Helpline
See also
Health Advocacy Service (NHS and County Council Services)
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Black and minority ethnic communities Black and minority ethnic communities People from black and minority ethnic (BME) communities may find that language and cultural differences make accessing support more challenging, while racism and discrimination can create further difficulty and stress. Refugees and asylum seekers can also face additional challenges due to the problems they may have experienced in their home countries. There are several groups in Oxfordshire whose work aims to support specific BME communities. They can help people to access mental health services and provide resources and advice for those struggling with barriers such as language. There are also some national organisations which can be useful sources of information and support for BME communities. You are entitled to ask for an interpreter when accessing services if your first language isn’t English.
Local services Asylum Welcome Unit 7, Newtec Place Magdalen Road Oxford OX4 1RE
t: 01865 722082 e: office@asylum-welcome.org w: www.asylum-welcome.org
A charitable organisation supporting asylum seekers and refugees. Offers advice, guidance and practical support and puts asylum seekers in contact with other agencies and partners in the community, drawing on a wide network of legal, health, welfare and education contacts. Advises refugees on further education and offers English language tuition to parents of small children. Also carries out advocacy work and a fresh food service for destitute asylum seekers. Clients can drop in to use computers and make appointments during the times shown. Open Monday, Tuesday, Wednesday and Friday 10am to 3pm. Closed Thursday.
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Black and minority ethnic communities BK.LUWO East Oxford Community Centre Princes Street Oxford OX4 1HU
t: 01865 236775 e: bkluwo@yahoo.co.uk
A Northern Ugandan Refugee Women’s initiative that runs drop-in workshops open to the wider community aimed at bringing women together at a friendly venue to talk in their homeland languages, share experiences and skills, learn from one another and develop confidence and self-esteem. BK.LUWO is open to women over 16.
Chain Reaction
Managed by Oxfordshire Mind 2 Kings Meadow Oxford OX2 0DP
t: 01865 263730 e: chainreaction@oxfordshire-mind.org.uk w: www.oxfordshire-mind.org.uk
Chain Reaction supports people from black and minority ethnic (BME) communities into voluntary and internship placements. The aim is that these volunteers will start a ‘chain reaction’ and encourage more diverse uptake of mental health services. Mental health problems can affect anyone from all ethnic backgrounds and Chain Reaction aims to increase access of BME people to community based mental health services.
Oxfordshire Chinese Community and Advice Centre 44b Princes Street Oxford OX4 1DD
t: 01865 204188 e: admin@occac.org.uk
OCCAC exists to serve the Chinese community in Oxfordshire by providing independent quality advice and services, enabling them to gain equal access to public resources, improve their quality of life and integrate into society. Also provides health and mental health talks and supports mental health clients and their carers. OCCAC runs peer support groups in Oxford, Abingdon and Witney. Telephone advice is given Mondays 10am to 4pm.
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Black and minority ethnic communities OXPIP Asian Out Reach Project
Managed by Oxford Parent Infant Project (OXPIP) Rose Hill Children's Centre The Oval Oxford OX4 4UY
t: 01865 778034 e: info@oxpip.org.uk w: www.oxpip.org.uk
OXPIP’s trained counsellors offer a caring and confidential service for parents and their babies under two and also for parents-to-be. The service is for Asian mothers and babies from pregnancy to 2 years who live in the Oxford City area. Self-referral or referrals through GP, health visitor or local children's centre are accepted.
Project Oxford
Managed by Polish Psychologists' Association t: 0790 2121 979 e: oxford@polishpsychologists.org w: www.polishpsychologistsclub.org/oxford Psychological support to Polish people in Oxford. This includes up to three one-to-one sessions with a psychologist (support, crisis intervention, referral to other services). Also provides support for families and parents - consultations, workshops and trainings e.g. assertiveness, time management. Self-referrals welcome, contact via email or telephone.
Refugee Resource The Old Music Hall 106-108 Cowley Road Oxford OX4 1JE
t: 01865 403280 e: info@refugeeresource.org w: www.refugeeresource.org
Refugee Resource has three core activities: counselling, employment support and mentoring (clients are linked with a mentor for support). They also offer therapeutic activities including a gardening project at an allotment, complementary therapies, occasional training and consultation services for professionals working with asylum seekers, information, signposting and a women's group.
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Black and minority ethnic communities National organisations Afiya Trust t: 020 7582 0400 e: info@afiya-trust.org w: www.afiya-trust.org Aims to reduce inequalities in health and social care provision for people from ethnic minority communities in England. JAMI (Jewish Association for the Mentally Ill) t: 020 8458 2223 w: www.jamiuk.org Provides care, support, education and training for people with mental illness and provides help to relatives and carers. Muslim Community Helpline t: 020 8908 6715 e: ess4m@btinternet.com w: www.muslimcommunityhelpline.org.uk Telephone-based emotional support and listening service for any member of the Muslim community.
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Chapter 6 Carers In this chapter Carers Oxfordshire
Mental health carers’ services Oxfordshire Carers’ Support Services (Rethink) Oxfordshire Mind Carers’ Support Group Other carers’ services ADHD Oxfordshire Alzheimer's Society Oxfordshire Oxfordshire Carers’ Forum South and Vale Carers Centre Spurgeons Young Carers Service National organisations Carers UK Contact a Family
See also
Social and Community Services (NHS and County Council Services)
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Carers Carers You are a carer if you provide help and support to someone with a mental health problem, a physical disability, a learning disability or someone with an addiction who needs support to live at home. The term ‘carer’ is often used to distinguish between friends and family who provide unpaid care and paid professionals, such as care workers, who are employed by someone with a disability. Caring for someone with a mental health problem, although it can be rewarding, is by its nature a stressful experience. It is important that relatives and carers are able to find time for themselves and an outlet for their own feelings. The organisations listed on the following pages can assist in providing both practical and emotional support. Oxfordshire County Council provides support for carers by offering services specifically for them (see NHS and County Council services). You can get information about your rights as a carer as well as advice and support from Carers Oxfordshire.
Carers Oxfordshire
Partnership between Oxon County Council and Age UK Oxfordshire t: 0845 050 7666 e: carersoxfordshire@oxfordshire.gov.uk w: www.carersoxfordshire.org.uk Carers Oxfordshire was set up in 2011 to provide integrated information and support services for adults carers of adults across Oxfordshire. There are a number of elements to the service including a telephone and web-based information service which provides information about benefits, support services, carer’s breaks, emergency support etc, an outreach support service which provides advice and support over the phone and face-to-face, and a network of peer support groups.
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Carers Mental health carers’ services Oxfordshire Carers Support Services Managed by Rethink
Rethink Mental Illness Manzil Way Resource Centre Oxford OX4 1XE
t: 01865 455877 e: oxfordshirecarers@rethink.org w: www.rethink.org
Oxfordshire Carers Support Services provide one-to-one emotional and practical support to adult mental health carers throughout the county. They believe that carers play an invaluable role in the recovery of the person being cared for and they should be acknowledged, valued and supported to live a life outside of the caring role.
Oxfordshire Mind Carers' Support Group Friends Meeting House St Giles Oxford OX1 3LW
t: 01865 247788 e: info@oxfordshire-mind.org.uk w: www.oxfordshire-mind.org.uk
Informal, supportive group where people can talk freely about their experiences as a friend or relative of someone with mental health difficulties. Meets monthly.
Other carers’ services ADHD Oxfordshire 60 Merton Close Eynsham OX29 4QF
t: 01865 731378 e: adhd.oxfordshire@virgin.net w: www.adhdoxfordshire.co.uk
Information, training and support for parents and carers of children with ADHD or suspected ADHD as well as adults with ADHD (diagnosed or undiagnosed).
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Carers Alzheimer's Society Oxfordshire 28 Crown Road Wheatley Oxford OX33 1UL
t: 01865 876508 e: oxfordbranch@alzheimers.org.uk w: www.alzheimers.org.uk
Provides choices in support services, advice and information, which put people in control of their lives and, where possible, improve the health and wellbeing of the families who are caring for a person with memory loss. For people with dementia, and their carers.
Oxfordshire Carers' Forum 2nd Floor The Charter Abingdon OX14 3LZ
t: 01235 520440 e: admin@oxoncarersforum.org.uk w: www.oxoncarersforum.org.uk
Oxfordshire Carers' Forum is a group of volunteers, carers and ex-carers, who promote carers' interests, support their needs and ensure their views are heard by voluntary, professional and statutory organisations. For carers aged over 18.
South and Vale Carers Centre 5 Lydalls Road Didcot OX11 7HX
t: 01235 510212 e: carers@svcarers.org.uk w: www.svcarers.org.uk
Provides advice, information and support for carers of all ages and all care groups. This includes Young Carers aged 8 to 17. The centre specialises in helping face to face in carers' own homes, with complex benefits claims, appeals and tribunals. It also offers carers' breaks for adult carers and for young carers.
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Carers Spurgeons Young Carers Service Begbroke Science Park Begbroke Hill Woodstock Road Yarnton OX5 1PF
t: 01865 309602 e: youngcarersoxon@spurgeons.org w: www.spurgeons.org
Provides support for children aged 0 to 25 whose life is impacted by the care of an adult or sibling experiencing illness, disability, substance misuse or domestic violence. Support is targeted so that the young carers with higher caring responsibilities receive the highest level of support.
National organisations Carers UK t: 0808 808 7777 e: adviceline@carersuk.org w: www.carersuk.org Provides advice on benefits and tax credits, carers employment rights, carers assessments, the services available for carers, and how to complain effectively and challenge decisions. Contact a Family t: 0808 808 3555 e: helpline@cafamily.org.uk w: www.cafamily.org.uk Provides support for parents and carers of disabled children. Advises on welfare rights, education, short breaks and local support. For signposting in Oxfordshire contact 01491 836765 or sophia.nicholls@cafamily.org.uk.
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Chapter 7 Children, families, young people and students In this chapter Early Intervention Hubs Local support for children and young people The Abingdon Bridge Base 33 BYHP Children's Voice Nomad oxme.info SeeSaw Parents and families Family Links FASD Trust Home-Start Banbury and Chipping Norton Home-Start Oxford Oxfordshire Family Information Service
Students Oxford Brookes Counselling Service Oxford Brookes Students’ Union Advice Centre Oxford Nightline Oxford Student Mental Health Network Oxford University Counselling Service Oxford University Student Union Advice Service Student Run Self Help
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Children, families, young people and students National organisations Association for Post-Natal Illness Childhood Bereavement Network Childline Family Lives Family Support Service Get Connected i-relate Papyrus Voice YoungMinds
See also
Oxford Parent Infant Project (OXPIP) (Psychological therapies) OXPIP Asian Outreach Project (Black and minority ethnic
communities)
Educational Psychology Service (NHS and County Council services) PCAMHS, CAMHS and other statutory child and adolescent mental health services (NHS and County Council services)
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Children, families, young people and students Children, families, young people and students Childhood and teenage years are naturally times of constant change and development and it can be a challenging time for the family as a whole. Emotional upheavals or psychological distress can arise and sometimes support other than that of family and friends may be needed. Teenage years are also the time when more severe mental health problems may first occur and early intervention can help prevent them from getting worse. Support for children, young people and their families is available from the NHS as well as from various charitable organisations and youth clubs. For details of services available on the NHS, please refer to the NHS and County Council services chapter. The pages which follow contain details of services available to support children, families and young people locally. There is also phone and online support available which may appeal to many young people.
Children’s centres Children’s centres can be an invaluable source of support for parents with young children. There are centres located across the county providing a range of activities, play, information and support from professionals working in a wide range of fields . You can find out more online at www.oxfordshire.gov.uk/childrenscentres.
Early Intervention Service Oxfordshire County Council’s Early Intervention Service offers early intervention and specialist services to children, young people and families across Oxfordshire who might be facing difficulties. The service is delivered through the provision of 7 Early Intervention Hubs as well as numerous children’s centres across the county. Services on offer include support for young job-seekers, young parents, families, positive activities and individual support. Contact details for the 7 hubs are set out on the following page.
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Children, families, young people and students Abingdon Early Intervention Hub The Net Young People's Centre Stratton Way Abingdon OX14 3RG
t: 01865 328400 e: eiabingdon@oxfordshire.gov.uk w: www.oxme.info/hubs
Banbury Early Intervention Hub Woodgreen Hilton Road Banbury OX16 0EJ
t: 01865 328440 e: eibanbury@oxfordshire.gov.uk w: www.oxme.info/hubs
Bicester Early Intervention Hub The Courtyard Youth Arts Centre Launton Road Bicester OX26 0DJ Didcot Early Intervention Hub The Vibe Youth Centre Park Road Didcot OX11 8QX
t: 01869 602545 e: eibicester@oxfordshire.gov.uk w: www.oxme.info/hubs
t: 01865 328480 e: eididcot@oxfordshire.gov.uk w: www.oxme.info/hubs
East Oxford Early Intervention Hub Union Street Centre for t: 01865 328490 Young People e: eieastoxford@oxfordshire.gov.uk Union Street w: www.oxme.info/hubs Oxford OX4 1JP Littlemore Early Intervention Hub Oxford Academy Campus t: 01865 816202 Sandy Lane West, Littlemore e: eilittlemore@oxfordshire.gov.uk Oxford OX4 6JY w: www.oxme.info/hubs West Oxfordshire Early Intervention Hub Witan Way t: 01865 328730 Witney OX28 4YA e: eiwitney@oxfordshire.gov.uk w: www.oxme.info/hubs
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Children, families, young people and students Local Support for Children and Young People The Abingdon Bridge 27 Bridge Street Abingdon OX14 3HN
t: 01235 522375 e: tabcentre@yahoo.co.uk w: www.theabingdonbridge.org.uk
Provides a dedicated youth support service, which includes a general drop in, drugs and alcohol support services, housing and benefits advice, an IT suite with study support programmes and a counselling service which addresses the needs of young people on a one-to-one basis. For young people aged 13 to 25.
Base 33 4 Welch Way Witney OX28 6HP
t: 01993 200682 e: admin@base33.org w: www.base33.org
Base 33 provides an open door through which young people aged 13 to 24 experiencing challenges can find specialist support, guidance and training to help them achieve their potential. Offers support in relation to crime & anti-social behaviour, drug, alcohol & substance abuse, education, training, young mothers, health and homelessness. Self referral or school referral.
BYHP 2 Chandos Close Banbury OX16 4TL
t: 01295 259442 e: clare.norton@byhp.org.uk w: www.byhp.org.uk
Advice and support for 16 to 25 year-olds who are homeless or in housing need. Provides information and advice on housing issues; recreational and educational activities; family liaison work; emergency accommodation; floating support; supporting lodging; assistance with employment/training; outreach and awarenessraising.
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Children, families, young people and students Children's Voice
Managed by Oxfordshire Family Mediation 125 London Road Oxford OX3 9HZ
t: 01865 741781 e: admin@ofm.org.uk w: www.ofm.org.uk
Children's Voice is a listening ear service for children and young people (aged 6 to 18) whose parents live separately. Provides space to talk about the changes in their family, understand what has happened, think through their concerns and identify ways to cope. Referral form via the website to be filled in by a parent or professional with the parents’ knowledge and consent.
Nomad 55-57 Market Place Henley-on-Thames RG9 2AA
t: 01491 635 737 e: info@nomadhenley.co.uk w: www.nomadhenley.co.uk
Offers a listening ear, training in life skills, parenting training, support and information on benefits/education/training/employment. Also offers diversionary activities for young people, summer activity programmes, drop-in facilities, one to one mentoring for young people, and help into employment.
oxme.info
Managed by Oxfordshire County Council Youth Engagement and Opportunities County Hall 3rd Floor, New Road Oxford OX1 1ND
t: 01865 328908 e: oxme@oxfordshire.gov.uk w: www.oxme.info
Information and guidance website for children and young people offering web-chat, information services, links to local services, support around health and job-seeking, information about Oxfordshire Early Intervention Hubs and other services for children and young people. Open access. Some linked services require referral.
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Children, families, young people and students SeeSaw Bush House 2 Merewood Avenue, Sandhills Oxford OX3 8EF
t: 01865 744768 e: info@seesaw.org.uk w: www.seesaw.org.uk
Support to bereaved children and families (when parent or sibling has died or is dying). Also provides information, advice, consultancy and training to professionals.
Parents and Families Family Links Peterley House, Peterley Road Horspath Industrial Estate Oxford OX4 2TZ
t: 01865 401800 e: info@familylinks.org.uk w: www.familylinks.org.uk
Teaches nurturing and relationship skills to parents, children and school staff. Also provides training for professionals. Please see website for further information.
The FASD Trust The Granary, Southill Business Park Cornbury Park Charlbury OX7 3EW
t: 01608 811599 e: oxford@fasdtrust.co.uk w: www.fasdtrust.co.uk
Runs support groups in Oxfordshire and around the country for families affected by Foetal Alcohol Spectrum Disorders (FASD). Children, parents, carers and foster workers are all welcome to attend. The groups allow families to share experiences in managing FASD in their homes with advice and support from a FASD staff member.
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Children, families, young people and students Home-Start Home-Start supports families with young children, offering friendship, support and practical help through home visits. Trained volunteers support families in situations as varied as isolation, physical or mental illness, bereavement, multiple births, or simply being unable to cope. For all families who have at least 1 child under the age of 5 years. Banbury and Chipping Norton Britannia Road t: 01295 266358 Children's Centre e: info@home-startbanbury.org.uk Grove Street w: home-startbanbury.org.uk Banbury OX16 5DN Oxford Blackbird Leys Youth and Community Centre Blackbird Leys Road Oxford OX4 6HW
t: 01865 779991 e: admin@homestart-oxford.org.uk w: home-startoxford.org.uk
Oxfordshire Family Information Service Managed by Oxfordshire County Council 3rd Floor, Clarendon House 52 Cornmarket Street Oxford 0X1 3HJ
t: 08452 26 26 36 e: fis.enquiries@oxfordshire.gov.uk w: oxonfis.org.uk
Information and advice on: finding childcare, help with childcare costs, rights and options for working parents, family and parenting support, activities for children, young people and families and help for families with disabled children.
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Children, families, young people and students Students Oxford Brookes Counselling Service Level 1, Helena Kennedy Student Centre Headington Hill Campus Oxford OX3 0BP
t: 01865 484650 e: ssrecpt@brookes.ac.uk w: www.brookes.ac.uk
Free, confidential counselling for Brookes students. One-to-one counselling; therapeutic groups; workshops, e.g. anxiety management and assertiveness; self-help resources. The Counselling Service offers students time and a confidential setting in which to talk about, think through and learn to manage psychological distress.
Oxford Brookes Students' Union Advice Centre Helena Kennedy Student Centre, Headington Hill Campus Oxford 0X3 0DP
t: 01865 484770 e: suadvice@brookes.ac.uk w: www.thesu.com
Advice Service available to all enrolled students at Oxford Brookes University. Drop-in and appointments are available- see the website for details.
Oxford Nightline 16 Wellington Square Oxford OX1 2XY
t: 01865 270270 e: nightline@ox.ac.uk w: users.ox.ac.uk/~nightln/
Nightline is an independent listening, support and information service run for and by students. It aims to provide every student in Oxford with the opportunity to talk to someone in confidence. Students can get in touch by phone, Skype or by dropping into the office. Open 8pm to 8am throughout term.
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Children, families, young people and students Oxford Student Mental Health Network e: osmhn@brookes.ac.uk
w: www.osmhn.org.uk
Provides information about services and research via the website. It also provides training via workshops for those who support students. Through the newsletter, steering group and workshops, OSMHN maintains an Oxford-wide network which shares information and promotes services which support students with mental health problems. OSMHN does not see students with mental health problems directly.
Oxford University Counselling Service 3 Worcester Street Oxford OX1 2BX
t: 01865 270300 e: reception@counserv.ox.ac.uk w: ox.ac.uk/students/shw/counselling/
Professional counselling service for current student members of the University of Oxford. The service offers both individual and group counselling on a range of issues. Some people use it in times of crisis, others in a more developmental and exploratory way. The service is free and confidential. Self-referral.
Oxford University Student Union Advice Service 2 Worcester Street Oxford OX1 2BX
t: 01865 288466 e: advice@ousu.org w: www.ousu.org
A confidential advice, referral, information, witness and advocacy service for the members of the Oxford University Student Union. For current and former students (if the help needed is related to the former student experience) of the University of Oxford.
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Children, families, young people and students Student Run Self Help e: info@srsh.co.uk w: www.srsh.co.uk Oxford Brookes University Oxford University
brookes@srsh.co.uk enough@srsh.co.uk
A volunteer led organisation providing support to students with eating disorders. It runs a national network of self help groups, providing informal peer-to-peer support to students when they need it. Groups are run at Oxford Brookes University and Oxford University.
National organisations Association for Post-Natal Illness t: 020 7386 0868 e: info@apni.org
w: www.apni.org
Information and advice for anyone affected by postnatal depression and other related illnesses. Childhood Bereavement Network t: 020 7843 6309 e: cbn@ncb.org.uk w: www.childhoodbereavementnetwork.org.uk Information and signposting for children and young people facing bereavement. Childline t: 0800 1111
e: help@nspcc.org.uk
w: www.childline.org.uk
Free confidential helpline for children and young people in the UK on any issue. Family Lives t: 0808 800 2222 e: parentsupport@familylives.org.uk w: www.familylives.org.uk Family Lives supports parents and families in England with all aspects of family life.
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Children, families, young people and students Family Support Service (Contact a family) t: 0808 808 3555` w: www.cafamily.org.uk Gives information and advice on any aspect of caring for disabled children. Get Connected t: 0808 808 4994 e: help@getconnected.org.uk w: www.getconnected.org.uk Information, advice and support for children and young people under 25 yrs. Help via phone, email, web chat, SMS and online information. iRelate w: www.irelate.org.uk Provides online emotional support and advice surrounding relationships, whether in relation to problems with friends, parents, teachers, girlfriends or boyfriends. Papyrus t: 0800 068 41 41 (HOPEline UK)
w: www.papyrus-uk.org
Provides support for those dealing with suicide, depression or emotional distress - particularly teenagers and young adults. Voice t: 0808 800 5792 e: info@voiceyp.org w: www.voiceyp.org Advocacy for looked-after children and young people. YoungMinds t: 0808 802 5544
w: www.youngminds.org.uk
Online information for children and young people with mental health problems as well as a helpline for parents to discuss their concerns.
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Chapter 8 Drug and alcohol In this chapter Oxfordshire Drug and Alcohol Action Team
Drug and alcohol treatment and recovery services LASARS (Local Area Single Assessment & Referral Service) Harm Minimisation Service Recovery Service
Residential services Howard House Ley Community (Drug and Alcohol Rehabilitation) Support and other services Al-Anon Family Groups UK and Eire Alcoholics Anonymous (Oxfordshire) Special and Different Addiction Services WIRED (Working In Recovery Every Day) National organisations National Association for Children of Alcoholics Talk to Frank
See also Elmore Community Services (Housing and Homelessness Services) Connection Floating Support (Housing and Homelessness Services)
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Drug and alcohol Drug and Alcohol Services Drug and alcohol services changed in 2012 within Oxfordshire. There is a new single point of contact for anyone wanting to access drug and alcohol treatment, known as LASARS, and two new services providing community treatment across the county, the Harm Minimisation Service and the Recovery Service. Details of these services are set out below. Commissioning for drug and alcohol services is the responsibility of the Oxfordshire Drug and Alcohol Action Team. You can find detailed information about services available within the county and resources about drugs and alcohol on their website.
Oxfordshire Drug and Alcohol Action Team Managed by NHS Oxfordshire t: 01865 336800 e: enquires@oxfordshiredaat.org w: www.oxfordshiredaat.org
Alcohol and Drug Treatment and Recovery Services LASARS (Local Area Single Assessment & Referral Service)
Managed by Aquarius The Old Music Hall 106-108 Cowley Road Oxford OX4 1JE
t: 01865 403261 e: oxfordshire@aquarius.org.uk w: www.aquarius.org.uk
LASARS is the single point of contact for drug and alcohol services in Oxfordshire. It offers assessments and referrals for adults over 18 wanting to access drug and alcohol treatment services, including the Harm Minimisation and Recovery Services. LASARS also undertake assessments for residential treatment including Howard House and out of county residential detoxification and rehabilitation. Selfreferrals are accepted as well as referrals by third parties.
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Drug and alcohol Harm Minimisation Service Managed by OASIS Rectory Centre Rectory Road Oxford OX4 1BU
t: 01865 455601 e: lucy.stokes@oxfordhealth.nhs.uk
Provides support in relation to substance misuse. Services include harm minimisation advice and information, brief interventions for drug and alcohol users, outreach for homeless and sex workers, assistance to get ready for recovery, Opiate Substitution Therapy and blood borne virus testing and vaccinations. There are several drop-in sessions running across the county which are open to anyone. Self-referrals are accepted and assessment can also be done by LASARS.
Recovery Service
Managed by Lifeline Project The Old Music Hall 106-108 Cowley Road Oxford OX4 1JE
t: 01865 403247 e: admin@lifeline-oxfordshire.org.uk w: www.lifeline.org.uk
Provides abstinence-focused drug and alcohol recovery services tailored to the needs of service users. Services include group-based therapy, alternative therapies and employment and education support and training. The Recovery Service helps people to address the issues surrounding drug use and can refer to appropriate counselling. The service is for adults over 18 and referrals are via LASARS.
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Drug and alcohol Residential Services Howard House
Managed by SMART Iffley Road Oxford OX4 1SD
t: 01865 200955 e: howard.house@smartcjs.org.uk w: www.smartcjs.org.uk
Howard House is a Residential Detoxification Service for anyone over 18 who is dependent on drugs or alcohol, including benzodiazepines. Many people who use the service suffer from emotional detachment and behavioural problems, low mood and depression and other mental health problems. All referrals need to go through LASARS.Â
Ley Community (Drug and Alcohol Rehabilitation) Sandy Croft, Sandy Lane Yarnton Kidlington OX5 1PB
t: 01865 378600 e: enq@ley.co.uk w: www.ley.co.uk
The Ley Community provides adults with the opportunity to overcome serious drug and/or alcohol problems, and subsequently to lead full and fulfilling lives, through a structured residential selfhelp rehabilitation programme. The Admissions Unit can be contacted during office hours.
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Drug and alcohol Support Services Al-Anon Family Groups UK and Eire t: 020 7403 0888 (10am to 10pm every day) e: enquiries@al-anonuk.org.uk w: www.al-anonuk.org.uk Al-Anon Family Groups is a worldwide organisation and offers support and understanding to the friends and families of problem drinkers, whether or not the alcoholic is still drinking or not. Call the national helpline for details of local meetings.
Alcoholics Anonymous (Oxfordshire) Various venues Oxfordshire
t: 01865 242373 e: aainformation@gsogb.org.uk w: www.alcoholics-anonymous.org.uk
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from alcoholism. AA run meetings throughout Oxfordshire and you can call to find out about your local meeting. The only requirement for membership is a desire to stop drinking alcohol.
Special and Different Addiction Services 69 Oxford Road Banbury OX16 9AJ
t: 01295 231320 e: info@specialanddifferent.com w: www.thebanburycounsellingcentre.com
Provides alcohol treatment programmes and offers intensive therapeutic interventions for adults with alcohol dependency and their families. Self-referrals and referrals from third parties are accepted.
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Drug and alcohol WIRED (Working In Recovery Every Day)
Managed by Special and Different Addiction Services 69 Oxford Road Banbury OX16 9AJ
t: 01295 231323 e: kevin@re-wired.org.uk w: www.re-wired.org.uk
This is a service user group which provides support in the areas of addiction as well as housing issues and benefits to any adults over 16. They will also support people with some mental health issues and work alongside mental health organisations. Individuals can drop in by self referral or through their GP.
National organisations National Association for Children of Alcoholics t: 0800 3583456 e: helpline@nacoa.org.uk w: www.nacoa.org.uk Provides information, advice and support to children of alcoholdependent parents and anyone concerned about their welfare including friends, relatives and carers. Talk to Frank t: 0800 77 66 00 e: frank@talktofrank.com w: www. talktofrank.com National drugs helpline which offers free confidential drugs information and advice 24 hours a day. Information and advice is also available on the website.
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Chapter 9 Employment and training In this chapter Recovery Groups Restore Coaching Beehive Recovery Group Elder Stubbs Recovery Group Fleet Meadow Recovery Group Orchard Recovery Group Garden Cafe Recovery Group Bridewell Organic Gardens Root and Branch Westmill Other Local Services Able Types Ltd Access to Work Aspire Disability Employment Advisor Oxfordshire Employment Service Pathway Workshop Support into Volunteering (OCVA)
See also Crisis Skylight (Housing and Homelessness Services) Early Intervention Hubs (Children, Families, Students and Young
People)
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Employment and Training training Employment and training services Worries about employment and finances can cause a great deal of stress. For those experiencing mental health problems, these issues can be even more difficult to deal with. Being employed can be an important part of achieving or maintaining independence while training and education can provide an opportunity to access a wider range of job opportunities. The following pages contain a number of organisations in Oxfordshire that can provide experience, training and support for those with mental health problems who would like help in continuing with or finding work, or to begin training or find volunteering placements. Oxfordshire also has places that provide further education for those with few or no qualifications, including Oxfordshire County Council’s multiple adult learning centres, details of which can be found on their website. Other providers of adult education within Oxfordshire include the Worker’s Educational Association, Ruskin College and Oxford and Cherwell Valley College.
Recovery Service Restore Manzil Way Cowley Road Oxford OX4 1YH
t: 0845 250 0518 e: referrals@restore.org.uk w: www.restore.org.uk
Restore is a countywide charity that runs the Oxfordshire Recovery Service together with Root and Branch and Bridewell Organic Gardens. Restore supports people with mental health problems to do things that they want to do. They provide training, encouragement, a supportive environment, the chance to achieve and one to one support.
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Employment and training Restore has five Recovery Groups across Oxfordshire as well as a Coaching support service to help people into employment. The Recovery Groups offer a therapeutic work environment that is supportive, creative, purposeful and fun. They offer opportunities to socialise and learn new skills in horticulture, printing, cooking, marketing, woodwork and other crafts. Group members decide together what activities they will do. People aged 16 or over with mental health problems may access the service. Referrals can be made by GP, CMHT, other health care professionals, family or the individuals themselves. Restore Coaching Service Manzil Way Cowley Road Oxford OX4 1YH One-to-one coaching support to help people find employment, start volunteering, go on a training course or enter education. Recovery Groups Beehive Recovery Group Manzil Way Cowley Road Oxford OX4 1YH
Elder Stubbs Recovery Group Elder Stubbs Allotments Rymers Lane Oxford OX4 3LB
Fleet Meadow Recovery Group Fleet Meadow Sandringham Road Didcot OX11 8TP
Orchard Recovery Group The Warehouse 28 Calthorpe Street Banbury 0X16 5EX
Garden Cafe Recovery Group Manzil Way Cowley Road Oxford OX4 1YH The Garden Cafe is open to the public 10am to 3pm Mon to Fri.
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Employment and training Bridewell Organic Gardens The Walled Garden Wilcote Witney OX7 3EB
t: 01993 868313 e: info@bridewellorganicgardens.co.uk w: www.bridewellorganicgardens.co.uk
Provides a range of land-based therapeutic activities including gardening, viticulture, blacksmithing and other rural crafts. For adults with mental health problems. Referrals are managed by Restore.
Root & Branch Westmill Westmill Farm Watchfield SN6 8TH
t: 01793 780380 e: rootandbranch@btconnect.com w: www.rootandbranch.info
Offers a therapeutic gardening and rural craft project which supports people who experience mental health difficulties. Root & Branch provides a welcoming supportive environment in which people can develop confidence, meet others, get involved in interesting activities and develop employment skills. The service is for people with mental health difficulties living in the Vale of the White Horse. Referrals are managed by Restore.
Other Local Services Able Types Ltd 127 Botley Road Oxford OX2 0HD
t: 01865 244114 e: enquiries@abletypes.co.uk w: www.abletypes.co.uk
Able Types is a social firm that provides direct mail, photoprint and word-processing services. It offers employment or work experience to people with disabilities, mental health problems and other disadvantages. Most referrals are from support agencies but selfreferrals are also accepted.
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Employment and training Access to Work (South East England) Managed by Jobcentre Plus Access to Work Operational Support Unit Nine Elms Lane London SW95 9BH
t: 020 8426 3110 e: atwosu.london@jobcentreplus.gsi.gov.uk w: www.direct.gov.uk
Access to Work can help you if your health or disability affects the way you do your job. It gives you and your employer advice and support with extra costs which may arise because of your needs. To check whether you would be eligible for support, please contact the regional contact centre.
Aspire St Thomas' School Osney Lane Oxford OX1 1NP
t: 01865 204450 e: info@aspireoxford.co.uk w: www.aspireoxford.co.uk
Provides people with work experience and training, and supports them in applying for work. Aspire supports adults over 18 from disadvantaged backgrounds (e.g. people who have experienced homelessness, ex-offenders, ex-addicts). Referrals are by a professional representative (e.g. a support worker at a shelter).
Disability Employment Advisor Managed by Jobcentre Plus Oxford Jobcentre Plus 7 Worcester Street Oxford OX1 2BX
t: 01865 445142 e: jeremy.jarman@jobcentreplus.gsi.gov.uk w: www.direct.gov.uk
Promotes and supports use of the disability symbol. Works with employers and encourages and supports good practice in the recruitment, retention and development of disabled customers. Helps protect the integrity of the benefit system by making sure customers fulfil their responsibilities and remain entitled to benefit.
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Employment and training Oxfordshire Employment Service
Managed by Oxfordshire County Council Unit 5 Oxford Business Centre Oxford OX1 1TB
t: 01865 815809 e: oes@oxfordshire.gov.uk
Provides information, advice, help and practical support to people with a long term health issue or disability to find and keep paid employment. The service is for anyone aged 16 to 65 with a disability or long term health issue, including mental health issues. The OES is a Work Choice provider for Oxfordshire - referrals are through Jobcentre Disability Employment Advisors (see p104).
Pathway Workshop Dunnock Way Blackbird leys Oxford OX4 7EX
t: 01865 714111 e: enquiries@pathway-workshop.co.uk w: www.pathway-workshop.co.uk
Provides fully paid and volunteer opportunities in a supported environment. Training is provided in the production of wooden garden furniture. It also provides training in work ethics and independent living in a commercial environment. The service is for people with a wide range of disabilities. There is an initial interview, then a trial.
Support into Volunteering Managed by Oxfordshire Community and Voluntary Action (OCVA) Floyds Row St Aldates Oxford OX1 1SS
t: 01865 251946 e: rebecca.burton@ocva.org.uk w: www.ocva.org.uk
Volunteering is a great way to increase your skills, your self esteem and confidence, and to feel part of something. The service provides one-to-one appointments for people who are unemployed and looking for work and it matches them with volunteering opportunities in the community. Self-referrals are accepted.
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Chapter 10 Helplines and Emotional Support
In this chapter
Anxiety UK Battle Against Tranquilisers Beat—Beating Eating Disorders The Beaumont Society The Compassionate Friends Farm Crisis Network No Panic OCD Action Oxford Friend Oxford Nightline Oxford Sexual Abuse and Rape Crisis Centre Oxfordshire Domestic Abuse Helpline Samaritans (National, Banbury and Oxford) SANE SOBS (Survivors of Bereavement by Suicide) sPACe Oxford Reducing the Risk Teacher Support Network Victim and Witness Support YoungMinds Parents’ Helpline
See also
Action on Elder Abuse (Older adults) Age UK Oxfordshire (Older adults) Al-Anon Family Groups UK and Eire (Drug and alcohol services) Alcoholics Anonymous - Oxfordshire (Drug and alcohol Services) Alzheimer’s Society Oxfordshire (Carers)
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Helplines and emotional support Combat Stress (Armed forces and veterans) Childline (Children, families, students and young people) Dementia Web Oxfordshire (Older adults) Family Lives (Children, families, students and young people) Family Support Service (Children, families, young people and students) Mind Infoline (Advice and information) Mind Legal Advice Line (Advice and information) Muslim Community Helpline (Black and minority ethnic communities) National Association for Children of Alcoholics (Drug and alcohol) Oxfordshire Safeguarding Adults (NHS and County Council services) Papyrus (Children, families, students and young people) Shelter (Housing and homelessness services) Talk to Frank (Drug and alcohol services) Voice (Children, families, students and young people)
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Helplines and emotional support Helplines and emotional support Anxiety UK t: 08444 775 774 w: www.anxietyuk.org.uk Open: 9.30am to 5.30pm Mon to Fri Provides a national helpline for people with anxiety, staffed by volunteers with personal experience of anxiety.
Battle Against Tranquillisers t: 0844 826 9317 w: www.bataid.org Open: 9am to 8pm Provides a helpline for anyone that needs help and support with their Benzodiazepine use.
Beat - Beating Eating Disorders Adult Helpline Youthline t: 0845 634 1414 t: 0845 634 7650 e: help@b-eat.co.uk e: fyp@b-eat.co.uk w: www.b-eat.co.uk Open: 10.30am/4.30pm to 8.30pm Mon to Fri; 1.30pm to 4.30pm Sat Beat provides helplines for adults and young people with eating disorders, as well as a UK wide network of self help and support groups and online support.
The Beaumont Society t: 01582 412220 w: www.beaumontsociety.org.uk Open: 24 hours a day A national organisation supporting transgender people. Call the national information line for details of your local representative.
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Helplines and emotional support The Compassionate Friends t: 0845 123 2304 e: helpline@tcf.org.uk w: www.tcf.org.uk Open: 10am to 4pm and 7pm to 10pm The Compassionate Friends supports parents, grandparents and siblings after the death of a child.
Farm Crisis Network t: 0845 367 9990 e: mail@fcn.org.uk w: www.fcn.org.uk Open: 7am to 11pm Volunteer network of groups from the farming community and rural churches who support the farming community through anxiety, stress, suicidal feelings and bereavement by suicide.
No Panic t: 0800 138 8889 w: www.nopanic.org.uk Open: 10am to 10pm Provides help and support to people affected by panic attacks, phobias and other anxiety disorders.
OCD Action t: 0845 390 6232 e: support@ocdaction.org.uk w: www.ocdaction.org.uk Open: 9am to 5pm Mon to Fri Offers help, information and support for OCD sufferers, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.
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Helplines and emotional support Oxford Friend t: 01865 726893 e: confidential@oxfordfriend.co.uk w: www.oxfordfriend.co.uk Open: 7pm to 9pm Tues, Weds and Fri Information, support and counselling service for lesbians, gay men, bisexuals and transgender people.
Oxford Nightline 16 Wellington Square t: 01865 270270 Oxford OX1 2XY e: nightline@ox.ac.uk w: www.users.ox.ac.uk/~nightln/ Open: 8pm to 8am throughout term A confidential listening, support and information service run for and by students. Students can phone, use Skype or drop into the office.
Oxford Sexual Abuse and Rape Crisis Centre t: 0800 783 6294 Open: 6.30pm to 9pm Mon & Thurs e: support@osarcc.org.uk 6pm to 8.30pm Sun w: www.oxfordrapecrisis.net 11.30am - 2pm Fri Specialist support services for women and girls who have been raped or have experienced sexual abuse whether as adults or children, recently or in the past. Support is provided by phone or email and is also given to anyone who is supporting a female survivor. Also run support groups for survivors.
Oxfordshire Domestic Abuse Helpline t: 0800 731 0055 (10am-4pm Mon-Sat) Provides support and practical information for adults affected by domestic abuse. The helpline can help with enquiries and provide access to support services
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Helplines and emotional support Samaritans Banbury 33 Albert Street Banbury OX16 5DG t: 01295 270000
Oxford 60 Magdalen Road Oxford OX4 1RB t: 01865 722122
National e: jo@samaritans.org t: 08457 90 90 90 w: www.samaritans.org SMS: 07725 909090 Provides a confidential and sympathetic listening ear to those in emotional distress. Face-to-face support is available at Oxford and Banbury - call for opening times.
SANE t: 0845 767 8000 w: www.sane.org.uk Open: 6pm to 11pm every day SANE provides emotional support and specialist information to anyone affected by mental illness, including families, friends and carers. Email support and online forum are available via the website.
SOBS (Survivors of Bereavement by Suicide) t: 0844 561 6855 e: sobs.support@hotmail.com w: www.uk-sobs.org.uk Open: 9am to 9pm Exists to meet the needs and break the isolation of those bereaved by the suicide of a close relative or friend.
sPACe Oxford 40 Pembroke St Oxford OX1 1BP
t: 07767 213762 e: spaceoxford@hotmail.co.uk w: www.spaceoxford.co.uk Offers a face-to-face listening service for those facing an unplanned pregnancy, or those affected by abortion or miscarriage.
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Helplines and emotional support Reducing the Risk e: reducingtherisk@oxfordshire.gov.uk w: www.reducingtherisk.org.uk Dedicated website for those affected by domestic abuse or violence in Oxfordshire. Offers advice for people experiencing domestic abuse and links to websites with further information and support.
Teacher Support Network t: 08000 562 561 e: enquiries@teachersupport.info w: www.teachersupport.info Offers a 24/7 telephone support line for teachers at any stage of their career, from trainee to retirement, and at any type of school.
Victim and Witness Support t: 0845 30 30 900 w: www.victimsupport.org.uk Open: 9am to 9pm Mon to Fri, 9am to 7pm weekends Offers support to victims of crime, witnesses, their family, friends and anyone else affected by crime. The support line provides emotional support and information and can put you in touch with local offices and other organisations that can help you.
YoungMinds Parents’ Helpline t: 0808 802 5544 e: parents@youngminds.org.uk w: www.youngminds.org.uk Open: 9.30am to 4pm Mon to Fri Provides online and telephone support to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.
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Chapter 11 Housing and Homelessness Services In this chapter SIL mental health housing services ‘From Supported to Independent Living’ (SIL) Mind-Response Referrals Coordinator SIL Intensive Support Services SIL Transitional Housing Services SIL Longer Term Housing SIL Housing Pathway Agency SIL Mental Health Floating Support SIL Complex or Multiple Needs Floating Support Other mental health housing services Advance Support Brook House Residential Care Ltd The Knowl Response Home Support Response Independent Housing Homelessness services District Council Housing Luther Street Medical Centre Crisis Skylight Emmaus Oxford The Gatehouse Julian Housing Lucy Faithfull House O’Hanlon House One Foot Forward Oxford City Outreach
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Housing and homelessness
Oxfordshire Domestic Abuse Services Simon House The Soup Kitchen Steppin’ Stone Centre The Vineyard West Oxford Single Homeless Pathway Drug and Alcohol related homelessness services St Mungo’s Osney Court St Mungo’s Project 195
Floating support Connection Floating Support Elmore Community Services Stonham Floating Support National organisations Shelter
See also
Aspire (Employment and training) Citizen’s Advice Bureau (Advice and information) Howard House (Drug and alcohol) Ley Community (Drug and alcohol) Reducing the Risk (Helplines and emotional support)
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Housing and homelessness SIL mental health housing services ‘From Supported to Independent Living’ (SIL) SIL is a housing and support programme for people with mental health problems in Oxfordshire, funded by the NHS and County Council and delivered by four organisations: Oxfordshire Mind, Response, Elmore and Connection. They provide a range of housing and support options from accommodation with 24-hour staff cover to floating support for people living in their own homes. SIL services aim to help people to live in the community and to achieve recovery. You can apply for these services using the SIL referral form which is available from any of the four SIL organisations listed above. Oxfordshire Mind and Response have a joint referral system called ‘One Front Door’ and any enquiries and referrals should be directed to the Referrals Coordinator.
Mind Response Referrals Coordinator AG Palmer House Morrell Crescent Oxford OX4 4SU
t: 01865 397951 e: support@mindandresponse.org.uk
SIL Intensive Support Services Managed by Response AG Palmer House Morrell Crescent Oxford OX4 4SU
t: 01865 397940 w: www.response.org.uk
Response Intensive Services provide accommodation with 24 hour staff support for adults with severe mental health problems and high support needs. This accommodation is provided in Oxford City and Littlemore.
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Housing and homelessness Intensive Support Service Projects Rowan House t: 01865 Morrell Crescent t: 01865 Kate Turnbull House t: 01865 Newman Court t: 01865
397962 396867 401504 727521
SIL Transitional Housing Services
Managed by Oxfordshire Mind and Response 2 Kings Meadow Osney Mead Oxford OX2 0DP
t: 01865 263759 w: www.oxfordshire-mind.org.uk
Transitional Housing services provide short term supported accommodation for people in Oxfordshire who have serious and/or enduring mental health problems. The support will promote recovery with the aim of helping people to move on within two years to independent housing.
SIL Long Term Housing Managed by Response AG Palmer House Morrell Crescent Oxford OX4 4SU
t: 01865 397940 w: www.response.org.uk
Offered to people who have longer term support needs. There are 30 places of shared and self-contained accommodation in Oxford, for people with long term mental health needs. Support services available include charged services for cooking and laundry. Longer Term Housing Projects Scrutton Close t: 01865 Iris Hayter House t: 01865 Grove House t: 01865 Lochgiel House t: 01865 St Gabriel’s t: 01865
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761858 749560 515250 748310 295328
Housing and homelessness SIL Housing Pathway Agency Managed by Response AG Palmer House Morrell Crescent Oxford OX4 4SU
t: 01865 397961 e: hpa@mindandresponse.org.uk w: www.response.org.uk/hpa
The Housing Pathway Agency helps people in SIL Transitional Housing to access private rented accommodation. It also provides general information and advice on accessing choice-based lettings and district council rent deposit schemes. Application forms can be found at www.response.org.uk/hpa.
SIL Mental Health Floating Support Floating support means that you receive support in your own home, or in non-mental health supported housing. This might include help talking to landlords, advice on issues like benefits, bills and getting into work and other housing-related support. The service is provided by Connection Floating Support and Elmore Community Services. You can send your referral form to either organisation and they will arrange the most relevant support for you. Connection Floating Support The Pathway Building t: 01865 711267 Dunnock Way e: enquiries@connectionfs.org Oxford OX4 7EX w: www.connectionfs.org Elmore Mental Health Floating Support 174b Bullingdon House t: 01865 200130 Cowley Road e: info@elmorecommunityservices.org.uk Oxford OX4 1UE w: www.elmorecommunityservices.org.uk
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Housing and homelessness SIL Complex or Multiple Needs Floating Support Managed by Elmore Community Services 174b Bullingdon House Cowley Road Oxford OX4 1UE
t: 01865 200130 e: info@elmorecommunityservices.org.uk w: www.elmorecommunityservices.org.uk
County-wide floating support for people with multiple health and social difficulties. The service provides intensive outreach and floating support to individuals with more than one active support need (such as homelessness, substance misuse) in addition to mental health issues.
Other mental health housing services Advance Support Riverside House 3 Witan Way Witney OX28 6FE
t: 01993 700331 e: support@advanceuk.org w: www.advancesupport.org.uk
Provides flexible support for people with learning disabilities or mental health problems. Advance Support will support you where you want to be supported, when you want to be supported, to do what you want to do and with a person you have chosen. Phone or email to discuss requirements.
Brook House Residential Care Home Ltd 19 Ockley Brook Didcot OX11 7DR
t: 01235 818926 e: kbrown.brook@gmail.com
Rehabilitative care home for adults with mental health problems. Staffed 24 hours, referrals dealt with during working hours.
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Housing and homelessness The Knowl
Managed by 2Care (Richmond Fellowship) 52 Stert Street Abingdon OX14 3JU
t: 01235 521850 e: tk@2care-rsl.org.uk w: www.richmondfellowship.org.uk
Care home offering rehabilitation services for adults (18+) recovering from mental illness. Does not accept private referrals but most often referrals are made by a care team on the behalf of an individual.
Response Home Support AG Palmer House Morrell Crescent Oxford OX4 4SU
t: 01865 397943 e: home.support@response.org.uk w: www.response.org.uk
Response provides home support to people with complex health needs such as mental and physical illness, learning disabilities or dementia. Staff can support individuals with physical tasks such as washing and getting dressed as well as social/practical tasks like collecting benefits or shopping.
Response Independent Housing AG Palmer House Morrell Crescent Oxford OX4 4SU
t: 01865 397949 e: housing@response.org.uk w: www.response.org.uk
Response Independent Housing provides furnished accommodation in shared houses and self-contained flats for people over 18 with mental health needs. Services include: intensive housing management, tenancy support (e.g. at tenancy sign ups), welfare benefits advice, repairs & maintenance and basic housekeeping. Referrals should be made via the Mind-Response Referrals Coordinator (see page 115).
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Housing and homelessness Homelessness Services If you are homeless or are at risk of becoming homeless you can contact your local district council Housing Department. District councils have a legal duty to help certain people who are homeless or are threatened with homelessness. They can also provide information about other sources of temporary accommodation. Cherwell District Council t: 01295 227004 e: housing@cherwell-dc.gov.uk
w: www.cherwell.gov.uk
Oxford City Council t: 01865 249811 e: housingneeds@oxford.gov.uk
w: www.oxfordcitycouncil.gov.uk
South Oxfordshire District Council t: 01235 520202 e: housing@southandvale.gov.uk
w: www.southoxon.gov.uk
Vale of the White Horse District Council t: 01235 520202 w: www.whitehorsedc.gov.uk e: housing@southandvale.gov.uk West Oxfordshire District Council t: 01993 861010 e: housing@westoxon.gov.uk
w: www.westoxon.gov.uk
Medical care If you are homeless, you still have a right to register with a doctor you can use a 'care of' address, such as a friend or a day centre. You may only be offered a temporary three-month registration. In Oxford city there is a drop-in surgery for homeless people: Luther Street Medical Centre Luther Street t: 01865 726008 Oxford OX1 1TD e: practice.manager@oxfordhealth.nhs.uk
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Housing and homelessness Crisis Skylight The Old Fire Station 40 George Street Oxford OX1 2AQ
t: 01865 26 3900 e: reception.oxford@crisis.org.uk w: www.crisis.org.uk
Crisis provides learning and education services to vulnerably housed adults. Members can sign up to take part in various classes and access one-to-one support from the progression team. Crisis also run a one-to-one mental health drop-in session every week with a qualified professional.
Emmaus Oxford 171 Oxford Road Cowley Oxford OX4 2ES
t: 01865 402073 e: admin@emmausoxford.org w: www.emmausoxford.org
Emmaus Oxford consists of a 24-room community in Cowley with an attached four room 'move on' house. The community is part-funded by its social enterprise, a large second hand furniture store and smaller charity shop, run by the residents. Emmaus can be accessed by anyone over 18 with a history of homelessness.
The Gatehouse 10 Woodstock Road Oxford OX2 6HT
t: 01865 792999 e: admin@oxfordgatehouse.org w: www.oxfordgatehouse.org
A cafĂŠ for homeless people and other vulnerable people over 25. Simple food, newspapers, internet access, clothes store, art club (Wednesdays) and other informal support. A welcoming and accepting service, volunteer led with professional support. Open Mon to Fri, 5pm-7pm; Closed Sat; Open Sun, 3pm to 5pm.
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Housing and homelessness Julian Housing
Managed by Oxford Homeless Pathways Crown House 193 Cowley Road Oxford OX4 1UT
t: 01865 201992 e: info@julianhousing.org.uk w: www.oxhop.org.uk
A 83-bed project for homeless men and women over 22. Some houses are for particular groups, i.e. recovering drug users or people who have paid employment. Most are generic houses with between four and seven people in the house. Referral is made via a current support agency, who have worked with the applicant for at least three months.
Lucy Faithfull House
Managed by Two Saints 8 Speedwell Street Oxford OX1 1PX
t: 01865 243 071 e: hannah.murray@twosaints.org.uk w: www.twosaints.org.uk
This is a 61-bed hostel with high support, alcohol recovery and a learning zone. Rooms are single and full board. For homeless men and women over the age of eighteen. Open 24/7. Self-referrals accepted.
O'Hanlon House
Managed by Oxford Homeless Pathways PO Box 177 Luther Street Oxford OX1 1SF
t: 01865 304600 e: info@oxhop.org.uk w: oxhop.org.uk
This is a 56-bed project for homeless men and women over 22. A limited day service is provided for rough sleepers, or very badly housed people (i.e. boat, squat). The ‘No Second Night Out’ hub (01865 304611) is based at O’Hanlon House and assesses rough sleepers before allocating them a bed. They aim to ensure no-one in Oxford has to sleep rough for more than one night.
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Housing and homelessness One Foot Forward
Managed by Bournemouth Churches Housing Association 3-5 Iffley Road Oxford OX4 1EA
t: 01865 794410 e: onefootforward@bcha.org.uk
Emergency accommodation for homeless people aged 16-25.
Oxford City Outreach Managed by Broadway Oxford City Town Hall St Aldates Oxford OX1 1BX
t: 01865 244931 e: outreach@broadwayoxford.org w: www.broadwayoxford.org
Providing an outreach service to verified rough sleepers in Oxford City. Offers an assertive approach in its efforts to help people move from the streets. The team work closely with partner agencies including Luther Street Medical Centre and mental health services to ensure that all clients have access to health services. Clients need to be verified as a rough sleeper and have a local connection to Oxford. Agency and self-referrals are accepted.
Oxfordshire Domestic Abuse Services Managed by A2 Dominion Housing Group
t: 0800 731 0055 e: oxfordshiredomestic@a2dominion.co.uk Providing accommodation and support to women and their children who have been or are experiencing domestic abuse or cruelty at home. Refuges are based in Cherwell, Oxford City and South Oxfordshire. Outreach services can also be accessed by men. The helpline is open 10am to 4pm, Mon to Sat.
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Housing and homelessness Simon House
Managed by A2 Dominion Housing Group 1-5 Paradise Street Oxford OX1 1LD
t: 0208 825 1066 e: simon.house@a2dominion.co.uk
Short to medium-term accommodation for vulnerable homeless people. Priorities are recovering alcoholics, people with mental health problems or drug abuse problems, older people, women, and people who are physically ill. There are 51 single rooms for men and women. Referrals can be made from any other organisation.
The Soup Kitchen Asian Cultural Centre Manzil Way Cowley Road Oxford OX4 1GH
t: 01865 772479
Provides clothing and lunch for homeless people twice a week on Wednesdays and Sundays from 12pm. It also provides an environment to meet other people and for some companionship.
Steppin' Stone Centre Managed by The Porch 139 Magdalen Road Oxford OX4 1RL
t: 01865 728545 e: info@theporch.fsbusiness.co.uk w: www.theporch.org.uk
Day centre providing a place of safety but also a place from which to change and move forward positively in life. For people over 18, who are homeless or vulnerably housed. Access is on a membership basis and members must qualify within the homelessness criteria. Please see the website for activity schedules.
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Housing and homelessness The Vineyard
Managed by A2 Dominion Housing Group 45 Vineyard Abingdon OX14 3NQ
t: 01235 526716 e: vineyard@a2dominion.co.uk w: www.a2dominion.co.uk
Provides accommodation to single, homeless adults over 25 years old, with low to medium support needs. The scheme is designed to enable service users to acquire the skills to move onto independent housing. Informal enquiries welcome, but all referrals must come through Vale of White Horse District Council Housing.
West Oxfordshire Single Homeless Pathway Managed by St Mungos 134/136 Corn Street Witney OX28 6BY
t: 01993 775550 e: catherine.forteath@mungos.org w: www.mungos.org
Semi-independent housing, supporting vulnerable and excluded people who are homeless or at risk of homelessness. Using a person centred approach, staff support clients to address issues around meaningful use of time and wellbeing. Referrals are made via West Oxfordshire District Council Housing.
Drug and alcohol-related homelessness services St Mungo’s Osney Court Flat 1 Osney Court Botley Road Oxford OX2 0HL
t: 01865 721 329 e: info@mungos.org w: www.mungos.org
Provides seven self-contained flats for people aged 18 to 65 who have worked to become abstinent from illicit drug use prior to moving in. The scheme offers support to clients to maintain the gains they have already made within drug treatment.
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Housing and homelessness St Mungo’s Project 195 195 Iffley Road Oxford OX4 1EN
t: 01865 243 769 e: info@mungos.org w: www.mungos.org
St Mungo's Project 195 provides shared housing for up to seven people aged 18 to 65 who are working through substance use issues. They must be drug-free or engaged with prescription services. Support, including around mental health, will be provided as part of the ongoing recovery process.
Floating support services Connection Floating Support The Pathway Building Dunnock Way Oxford OX4 7EX
t: see below for team numbers e: enquiries@connectionfs.org w: www.connectionfs.org
Oxford City: 01865 711267 Witney: 01993 709087
Banbury: 01295 701880 South and Vale: 01235 437888
Provides housing-related and practical support to help people maintain their tenancies to avoid homelessness. Enables clients to achieve independent living in the community, provides information and advice and signposts to other agencies. For all adults including people with severe and enduring mental health illness, as well as those with less serious problems. People are welcome to ring to discuss making a referral, or to send in a referral form.
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Housing and homelessness Elmore Community Services 174b Bullingdon House Cowley Road Oxford OX4 2ES
t: 01865 200130 e: info@elmorecommunityservices.org.uk w: elmorecommunityservices.org.uk
Floating support for clients living in Oxfordshire who have mental health support needs or who have complex needs (three or more of: offending behaviour, personality disorders, mental health problems, drug misuse, alcohol abuse, family break down, accommodation issues, antisocial behaviour, sex working, financial difficulties).
Stonham Floating Support Managed by Homegroup 213 Barns Road Oxford OX4 3UT
t: 01865 335334 e: fsoxon@homegroup.org.uk w: homegroup.org.uk
Provides housing related support to individuals, couples and families, aged 16 and over who are experiencing difficulties in sustaining their accommodation, for example, being at risk of losing their accommodation through rent/mortgage arrears or anti social behaviour. Any adult, couple or family aged 16 and over. The applicant needs to make a self referral or be referred by any other service or professional body.
National organisations Shelter t: 080 8800 4444 w: www.shelter.org.uk For any housing or homelessness query, Shelter’s trained advisors can offer immediate practical assistance, explain your rights, offer advice and guidance on a range of housing and homelessness issues and suggest specialist or local support services.
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Chapter 12 Older Adults In this chapter Age UK Oxfordshire Contact the Elderly Guideposts Trust Dementia Web Oxfordshire Dig'n'Grow Help @ Home Independent Living Centre Music Therapy for people with Dementia Talking and Listening Oxfordshire Travel Advice Line (OXTAIL) Vale House Young Dementia UK
National organisations Action on Elder Abuse Alzheimer’s Society
See also
Alzheimer's Society Oxfordshire (Carers) Daybreak (Wellbeing and support services) Day centres (NHS and County Council services) OxBEL (Oxfordshire Befriending at End of Life) (Wellbeing and
support services)
Oxfordshire Safeguarding Adults (NHS and County Council services)
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Older adults Services for older adults If you are an older adult you may experience mental health problems as a result of factors which are linked to older age. These may include feelings of isolation, loneliness and loss of independence. You may also experience certain events which impact on your wellbeing such as bereavement or disability. There are increasing numbers of people who are affected by dementia and it is important that both they and their carers receive the necessary support.
Age UK Oxfordshire Managed by Age UK
St Edmund House 39 West St Helen Street Abingdon OX14 5BT
t: 0844 8870005 (Mon to Fri 10am to 4pm) e: helpline@ageukoxfordshire.org.uk w: www.ageuk.org.uk/oxfordshire
Age UK Oxfordshire provides a range of support services for older people and their carers throughout the county. There is an Information and Advice helpline which can respond to enquiries on subjects relating to older people. There are also a range of mental health services available (including memory services, carers groups, community clubs and flexible care.) as well as a number of community clubs and lunch clubs running across the county.
Contact the Elderly t: 020 7420 5811 e: suzan.hyland@contact-the-elderly.org.uk w: www.contact-the-elderly.org.uk Dedicated to tackling loneliness among older people by organising monthly tea parties for people over 75 who live alone. Call for details of groups in Oxon.
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Older adults Guideposts Trust Neighbourhood Centre North Field Farm Lane Witney OX28 1UD
t: 01993 899980 w: www.guidepoststrust.org.uk
Guideposts offers a range of services to support older people and to help them to live independently. The services listed below are some of the services provided by the Guideposts Trust within Oxfordshire: Dementia Web Oxfordshire t: 0845 1204048 w: www.dementiaweboxfordshire.org.uk Local dementia information service for anyone affected by dementia. Dig 'n' Grow Bromag Industrial Estate t: 01993 709430 Burford Road Witney OX29 0SR Offers social and therapeutic gardening sessions to increase mental wellbeing and confidence, as well as focusing on individual goals. For people effected by disability or illness, stroke survivors, people with dementia, and learning disabilities. Self or third party referral. Help @ Home t: 01993 772886 Two Rivers Station Lane Witney OX28 4BH Offers housework, meal preparation, medication prompting, personal care, social outings and helping people attend appointments. For all adults with specialists in dementia and mental health problems. Self or third-party referral.
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Older adults Independent Living Centre Abingdon Resource and Wellbeing Centre Audlett Drive Abingdon OX14 3GD
t: 01993 899985 e: ilc@guidepoststrust.org.uk w: www.guidepostsilc.org.uk
Assists people with disabilities and older people to increase and maintain their independence. Also provides information on accessible leisure activities, holidays mobility aids etc. Music Therapy for People with Dementia Methodist Annex t: 01865 202239 Jeune Street Oxford OX4 4EY Provides individual and group music therapy sessions for people living with any stage of dementia. No previous musical experience is necessary in order to benefit. Referral usually by relatives often after it has been suggested by health professionals. Talking and Listening Northfield Farm Lane t: 01993 899982 Witney OX28 1UD A support group for people with Mild Cognitive Impairment and who are experiencing memory loss, or having increasing difficulties in managing their affairs and the ups and downs of daily living. People may self refer but please note this is a closed group, not a drop in.
Oxfordshire Travel Advice Line (Oxtail) Managed by Oxfordshire County Council t: 0845 310 1111
e: oxtail@oxfordshire.gov.uk
Offers free, impartial advice on a range of transport options for older people or those with a high level of support needs.
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Older adults Vale House Sandford Road Sandford-on-Thames Littlemore OX4 4XL
t: 01865 718467 e: admin@valehouse.org.uk w: www.valehouse.org.uk
Registered care home, providing 24/7 care to 40 dementia patients.
YoungDementia UK PO Box 315 Witney OX28 1ZN
t: 01993 776295 e: mail@youngdementiauk.org w: www.youngdementiauk.org
Ensures people affected by young onset dementia have the best opportunity to live well. Offers one-to-one support for younger people and promotes a better understanding of young onset dementia amongst professionals and the public. Supports people and their families from diagnosis to beyond bereavement. For people with young onset dementia, and their families. Open referral.
National organisations Action on Elder Abuse t: 080 8808 8141 w: www.elderabuse.org.uk Works to prevent abuse of and protect vulnerable adults. Helpline open Mon to Fri 9am to 5pm. Alzheimer’s Society t: 0845 300 0336 w: www.alzheimers.org.uk Works to improve the quality of life of people affected by dementia.
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Chapter 13 Psychological Therapies In this chapter Psychological therapies The Clinic for Boundary Studies TalkingSpace Professional bodies British Association of Behavioural and Cognitive Psychotherapies British Association for Counselling and Psychotherapy British Psychoanalytic Council British Psychological Society United Kingdom Council for Psychotherapy Counselling and psychotherapy Banbury Therapy Centre Cruse Bereavement Care Oxfordshire Focus Banbury Counselling Centre The Listening Centre The Oxford Counselling and Psychotherapy Service Oxford Men's Counselling Service Oxford Mindfulness Oxford Mindfulness Centre Oxford Parent Infant Project Oxford Women’s Counselling Service Relate Oxfordshire Relate Telephone and Online Counselling Riverside Counselling Service Terence Higgins Trust Wantage Counselling Service
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Psychological therapies See also
Complex Needs Service (NHS and County Council services) Counsellor - Gynaecology (NHS and County Council services) irelate (Children, families, young people and students) Isis Centre (NHS and County Council services) Oxford Brookes Counselling Service (Children, families, young people and students) Oxford University Counselling Service (Children, families, young people and students) Primary Care Counselling Service (NHS and County Council services) Psychological Services (NHS and County Council services) TalkingSpace (NHS and County Council services)
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Psychological therapies Psychological Therapies There are many different types of psychological therapy (sometimes called ‘talking treatments’) available. These include counselling and cognitive behaviour therapy among others. You can find more information about these on Mind’s website www.mind.org.uk. Some therapies are provided through the NHS. In Oxfordshire, Cognitive Behavioural Therapy (CBT) for depression and anxiety is available through the TalkingSpace service (see below and page 36), and the Primary Care Counselling Service is provided through your GP. For more information about the psychological therapies available through the NHS in Oxfordshire, see the NHS and County Council services chapter. Some of the voluntary organisations listed in this chapter may provide counselling at low cost, or with the cost varying according to how much you can afford to pay. Another option is to seek a private therapist. There is currently no overall regulatory body for counselling and psychotherapy, however, there are a number of professional organisations, some of which are listed below. You will normally be able to search for private counsellors and psychotherapists via these organisations. Always check that your counsellor or therapist is accredited by an organisation with a code of ethics, insurance and a complaints procedure. For assistance and advice on making a complaint about a counsellor or therapist you can contact The Clinic for Boundaries Studies on 0203 468 4194.
TalkingSpace Oxbridge Court Osney Mead Oxford OX2 0ES
t: 01865 325777 e: talkingspace@nhs.net w: www.talkingspaceoxfordshire.org
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Psychological therapies Professional Bodies British Association of Behavioural and Cognitive Psychotherapies e: babcp@babcp.com w: www.babcp.com and www.cbtregisteruk.com Organisation for people involved in behavioural and cognitive psychotherapy. Has an online register of CBT therapists. British Association for Counselling and Psychotherapy t: 01455 883300 e: bacp@bacp.co.uk w: www.itsgoodtotalk.org.uk and www.bacp.co.uk Professional body representing counselling and psychotherapy which also has a directory of practitioners. British Psychoanalytic Council t: 020 7561 9240 e: mail@psychoanalytic-council.org w: www.psychoanalytic-council.org Professional body representing psychoanalytic and psychodynamic psychotherapy. Also has a register of members. British Psychological Society t: 0116 254 9568 e: enquiries@bps.org.uk w: www.bps.org.uk The representative body for psychology and psychologists in the UK. Also has online directories of psychologists. United Kingdom Council for Psychotherapy t: 020 7014 9955 e: info@ukcp.org.uk w: www.psychotherapy.org.uk Membership organisation for psychotherapists and psychotherapeutic counsellors. Also holds a national register of practitioners.
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Psychological therapies Counselling and Psychotherapy The Banbury Therapy Centre 69 Oxford Road Banbury OX16 9AJ
t: 01295 231320 e: info@banburytherapycentre.com w: www.banburytherapycentre.com
Provides a wide range of psychological therapies including counselling, psychotherapy, hypnotherapy, family therapy, art therapy, addictions services, relationship counselling and bereavement services.
Cruse Bereavement Care Oxfordshire Oxford Branch Wesley Memorial Hall New Inn Hall Street Oxford OX1 2DH
t: 01865 202242 e: oxfordcruse@yahoo.co.uk w: www.oxfordcruse.co.uk
Banbury Branch t: 01295 266350
e: banburycruse@hotmail.com
Provides free counselling for people over 18 affected by bereavement. Self-referral only.
Focus Banbury Counselling Service Banbury Therapy Centre 69 Oxford Road Banbury OX16 9AJ
t: 01295 269289 e: info@focusbanbury.co.uk w: www.focusbanbury.co.uk
Seeks to offer affordable individual or couples counselling to anyone in North Oxfordshire aged 17 or over. Provides a confidential counselling service so that clients may develop and fulfil their personal potential. Financial assistance is available if needed.
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Psychological therapies The Listening Centre 61-63 Cuddesdon Corner Blackbird Leys Oxford OX4 6SB
t: 01865 794794 e: admin@thelisteningcentre.org.uk w: www.thelisteningcentre.org.uk
A low cost counselling service based in Blackbird Leys, Rosehill and Barton. The service is run by mainly trainee counsellors and psychotherapists. It is for people on low incomes or benefits who pay what they can afford. Clients range from ages 18 to 80+. Many clients are signposted to the service by GPs but all clients have to make contact themselves.
The Oxford Counselling and Psychotherapy Service 29 Warnborough Road Oxford OX2 6JA
e: info@oxfordcounselling.co.uk w: www.oxfordcounselling.co.uk
Offers counselling for individuals (over 18) and couples. Counselling styles vary according to the practitioner. Fees range from £38 to £48 per 50 minute session but may be negotiable depending on circumstances. Contact Gina: 01865 515324 or Sheila: 01865 865927.
Oxford Men's Counselling Service Charles Street Oxford OX4 3AU
t: 01865 422363 w: www.omcs.org.uk
OMCS supports men (over 18) to explore issues relevant to them. The service works with men who may benefit from short or longterm counselling, can attend weekly sessions, can pay towards their counselling and aren’t better supported by NHS mental health services. The introductory session costs £15 and there is a charge on a sliding scale thereafter. Access to the service is by selfreferral and enquirers are invited to leave their contact details on the voicemail.
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Psychological therapies Oxford Mindfulness 7 The Paddocks Yarnton Kidlington OX5 1TF
t: 07788450257 e: info@oxmindfulness.org w: www.oxmindfulness.org
Offers a programme of mindfulness based stress reduction. There are eight-week group programmes for stress, depression, anxiety, OCD, pain and chronic illness. The programmes are for the public and professionals. Self-referrals and GP, therapist or consultant referrals are accepted.
Oxford Mindfulness Centre University Department of Psychiatry Warneford Hospital Oxford OX3 7JX
t: 01865 613141 e: OMCAdmin@psych.ox.ac.uk w: www.oxfordmindfulness.org
Offers a mindfulness based cognitive therapy (MBCT) course run over eight weeks, including two-hour classes per week and home practice. It helps prevent relapse after episodes of depression and reduces stress and anxiety. For adults over 18, people recovering from depression, and people suffering from stress and anxiety. Selfreferral or GP referrals are accepted.
Oxford Parent Infant Project (OXPIP) Rose Hill Children's Centre The Oval, Rose Hill Oxford OX4 4UY
t: 01865 778034 e: info@oxpip.org.uk w: www.oxpip.org.uk
Counselling service for parents and carers who have difficulty bonding with their babies (under two years old). A financial contribution may be requested depending on location. Also offers training and consultation for other professionals working with parents with babies under the age of two years. Self-referral or third-party agency referrals are accepted.
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Psychological therapies Oxford Women's Counselling Service Off Iffley Road Oxford OX4 3AU
t: 01865 725617 w: www.oxwcc.co.uk
OWCC offers a professional counselling service to women in the Oxford area. OWCC provides a supportive counselling environment for women seeking help to explore the issues in their lives and to consider alternative perspectives. People can self-refer by phone, leaving their name and contact details.
Relate Oxfordshire 33 Iffley Road Oxford OX4 1EA
t: 01865 242960 e: appointments@relate-oxfordshire.org w: www.relate-oxfordshire.org
Counselling for individuals, couples and families to improve their relationships. A strong relationship aids an individual’s mental wellbeing and that of their family. The service is for adults and children as part of a family unit. Appointments by prior arrangement.
Relate Telephone and Online Counselling t: 0300 100 1234 e: enquiries@relate.org.uk w: www.relate.org.uk Relate offers telephone and online counselling and can provide specialist counselling for a wide range of relationship issues. Telephone appointments can be made via the booking line to arrange a suitable time. Online counselling can be accessed through the website where you will be sent an online consultation form. Please note there is a charge for the Relate services.
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Psychological therapies Riverside Counselling Service The Friends Meeting House Northfield End Henley RG9 2JJ
t: 07879381334 e: riversidecounsellingservice@gmail.com w: www.riversidecounsellingservice.co.uk
Primarily offers individual counselling. Counsellors work using a variety of modalities on a voluntary basis, providing affordable support to clients needing short or long-term therapy. It will also offer workshops for parents going through separation and divorce. The service is for adults and young people struggling with life difficulties including depression, anxiety, relationship difficulties and abuse. Self-referrals and third-party agency referrals are accepted.
Terrence Higgins Trust 43 Pembroke Street Oxford OX1 1BP
t: 01865 243389 e: info.oxford@tht.org.uk w: www.tht.org.uk
Provides a variety of free and confidential services around sexual health and HIV to anyone over 16. This includes outreach sessions, advocacy work, training and counselling. Supports vulnerable adults who may be suffering emotional or physical difficulties as a result of living with HIV.
Wantage Counselling Service Orchard House Portway Wantage OX12 9BU
t: 01235 769744 e: wantagecounselling@tiscali.co.uk w: www.wantagecounselling.org.uk
Provides professional BACP accredited services run by a team of qualified counsellors. The service is for individual adults, couples and young people aged 15 years upwards. Client fees are established in relation to their income. Call to make an appointment or leave a message on the answer phone. See the website for opening hours.
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Chapter 14 Wellbeing and support services In this chapter
Oxfordshire Mind Wellbeing Service The Archway Foundation Bipolar UK Self Help Group Camphill Village Trust Daybreak Eve Women's Wellbeing Project OMEGA (Oxfordshire M E Group for Action) OxBEL (Oxfordshire Befriending at End of Life) Oxford Depression Support Group Oxford OCD Support Group Oxford Survivors Re-energize Tandem Befriending Service
See also
Age UK Oxfordshire (Older adults) Artscape (NHS and County Council services) Bridewell Organic Gardens (Employment and training) Coasters (NHS and County Council services) Rectory Club (NHS and County Council services) Restore (Employment and training) Root & Branch Westmill (Employment and training) Student Run Self Help (Children, families, young people and students) WIRED (Drug and alcohol services) Young Dementia UK (Older adults)
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Wellbeing and support services Wellbeing and support services There is a wide range of support groups and other support services available to provide practical or social support to people in Oxfordshire. Support groups can offer a sense of community, the opportunity to connect with others who have had similar experiences, and can lessen the sense of isolation.
Oxfordshire Mind Wellbeing Service One in four of us will have a mental health problem at some point in our lives. The Mind Wellbeing Service provides vital support, advice and information. For everyone. The service is open to anyone over 16 and offers support through four elements: Information and Options - Regular sessions are held across the
county which provide an opportunity to meet with a wellbeing service worker face-to-face and discuss the services and activities that are available to support you. Short courses - Short courses can provide you with tools to look
after your mental wellbeing, and skills to help you get the most out of life. There is a wide range of courses on offer, categorised by either coping skills, keeping well, arts and culture, physical health, severe and enduring mental health problems or practical skills. Peer Support groups - Peer Support groups provide a safe,
welcoming space to share activities, issues or thoughts and to meet people who may have experienced similar issues. Some groups may be for specific groups of people or may be focused around specific activities.
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Wellbeing and support services ď€
Recovery planning - one-to-one recovery planning sessions are an opportunity for individuals to discuss, plan and work on their personal goals with the support of a worker. Access is by appointment with a Wellbeing Service worker.
The services are run across three localities within Oxfordshire. Services are run in various locations including community settings such as cafes and leisure centres as well as mental health related settings. Contact details for the three localities are set out below. For further information about the Wellbeing Service and the activities taking place across the county please refer to the website, oxfordshire-mind.org.uk or telephone the Oxfordshire Mind Information Line on 01865 247788.
Cherwell and West Oxfordshire Witney Resource Centre Moorland Road Witney OX28 6LF t: 01993 702999 e: cherwellandwest@oxfordshire-mind.org.uk Oxford City The Mill 46 Cowley Road Oxford OX4 1HZ t: 01865 263758 e: city@oxfordshire-mind.org.uk South Oxfordshire and the Vale of White Horse Abingdon Wellbeing Centre The Charter Complex Broad Street Abingdon OX14 3LZ t: 01235 522096 e: southandvale@oxfordshire-mind.org.uk
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Wellbeing and support services The Archway Foundation New Marston Pastoral Centre Jack Straw's Lane Oxford OX3 0DL
t: 01865 841375 e: office@archwayfoundation.org.uk w: www.archwayfoundation.org.uk
The Archway Foundation aims to relieve the distress caused by loneliness. Through a variety of carefully organised activities, they support and befriend people experiencing isolation. Archway operates is committed to Christian values and recognises that everyone is worthy of respect and acceptance. Adults over the age of 18 experiencing loneliness may use the services. You can refer yourself or you may be referred by a third party.
Bipolar UK Self Help Group Friends’ Meeting House 43 St Giles Oxford OX1 3LW
t: 01270 230 260 e: info@bipolaruk.org.uk w: www.bipolaruk.org.uk
Monthly self help group for people who have bipolar, their family and friends in the Oxford area. They meet on the 3rd Wednesday of every month from 7pm to 9pm. Adults over 18 may attend.
Camphill Village Trust Delrow House Hilfield Lane Aldenham Herts WD25 8DJ
t: 01923 856006 e: office@delrow.co.uk w: www.cvt.org.uk
Residential communities where people learn and work with others of all abilities in an atmosphere of mutual care and respect. There are independent residential and day schools. The services cater for children and adults with learning disabilities and and/or mental health difficulties. Self-referral or via health worker or GP.
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Wellbeing and support services Daybreak The Clockhouse, Long Ground Blackbird Leys Oxford OX4 7FX
t: 01865 776744 e: director@daybreak-oxford.org.uk w: www.daybreak-oxford.org.uk
Day respite providing social and therapeutic care for people with dementia and support for those who care for them at three Clubs around Oxford. The services are for people with a dementia and those who care for them.
Eve Women’s Wellbeing Project Building 549 Brice Road Upper Heyford Bicester OX25 5TE
t: 01869 232461 e: office@evewomenswellbeing.org w: evewomenswellbeing.org
Provides a wide and varied outreach programme that is unique to each client. It offers a person-centred service which means that individuals receive as much or as little support as required for as long as required. The services are for women aged 10 to 100 with physical, mental and emotional difficulties.
OMEGA (Oxfordshire M E Group for Action) 4 Bursill Close Headington Oxford OX3 8EW
t: 01865 766310 e: enquire.omega@gmail.com w: www.oxnet.org.uk/omega
A support and campaign group for people with ME/CFS (Myalgic Encephalomyelitis) and their carers, friends, and family. Members can make contact with others who have the illness. OMEGA has meetings with invited guest speakers, a meditation and book group, social events and a newsletter.
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Wellbeing and support services OxBEL (Oxfordshire Befriending at End of Life) Managed by Age UK Oxfordshire St Edmund House 39 West Saint Helen Street Abingdon OX14 5BT
t: 01865 791781 w: www.oxbel.org.uk
Volunteer befriending, counselling, information, advice and advocacy for those with terminal illness. A referral form is available on request from the office. Contact by telephone, email, post or via the website.
Oxford Depression Support Group t: 01865 552640 (evenings and weekends) Informal evening meeting once a month over coffee/tea and biscuits. Provides an opportunity to talk freely with others having similar experiences and offers mutual support in a small group. There are occasional speakers and discussions. The group of for people suffering from depression or related conditions of any age. Self referral via phone number only.
Oxford OCD Support Group Michael Young Building Manzil Way Oxford OX4 1YH
t: 07976 726803 e: ox.ocd.support@hotmail.com
Provides informal but structured user-led meetings where people affected can talk to others in a friendly, non-judgemental way. The group is open to people who have (or think they have) OCD or a related disorder, their family members and their friends. Groups are held on the first Monday of each month (or second Monday of each month on bank holidays) 7pm to 9.30pm.
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Wellbeing and support services Oxford Survivors c/o Blackbird Leys Community Centre t: 01865 714492 Mental health support group. Contact the Blackbird Leys Community Centre for up-to-date details.
Re-energize t: 07792 849261 e: re-energize.oxford@hotmail.co.uk w: www.re-energizeoxford.org.uk A friendly, positive, user-led sports and social group run for and by people overcoming mental health conditions. It offers badminton, a personalised exercise class with personal trainer, a nutrition group with a dietician and psychotherapist and social events (cinema, gigs etc). The groups are for adults doing well in their mental health recovery, who are wanting support for social needs and health outside of the services. Self-referral or professional referrals are accepted. One professional reference is needed to determine risk. All exercise sessions are held the East Oxford Games Hall and all social activities are in community settings.
Tandem Befriending Service Michael Young Building Manzil Way Oxford 0X4 1YH
t: 01865 724225 e: setareh@tandem-oxon.org e: stephen@tandem-oxon.org w: www.tandembefriending.org.uk
One-to-one befriending for people with mental health issues. There is a Tandem Social Group for people accepted on to the waiting list. The service is for adults with mental health problems living within the community who experience loss of confidence and social isolation. Befriending helps rebuild confidence and explore new interests and activities. Referrals are accepted from a professional statutory/ voluntary organisation or self-referral with 2 references.
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Index 2 Care (Richmond Fellowship) A2 Dominion Housing Group ABF - The Soldiers’ Charity Abingdon Bridge (The) Able Types Ltd Access to Work Action on Elder Abuse ADHD Oxfordshire Advance Support Afiya Trust Age UK Oxfordshire Agnes Smith Advice Centre Al-Anon Family Groups UK and Eire Alcoholics Anonymous (Oxfordshire) Alzheimer’s Society Alzheimer's Society Oxfordshire Anxiety UK Approved Mental Health Professionals Aquarius Archway Foundation (The) Army Welfare Services Artscape Aspire Assertive Outreach Team Association for Post-Natal Illness Asylum Welcome Banbury Therapy Centre (The) Barton Advice Centre Base 33 Battle Against Tranquillisers Beat – Beating Eating Disorders Beaumont Society (The) Beehive Recovery Group Benefits for Better Mental Health Big White Wall Bipolar UK Bipolar UK Self Help Group
119 123-5 68 86 103 104 132 79 118 76 129,147 57 98 98 132 80 23,108 34 95 145 68 50 104 32 23,92 73 137 57 86 23,108 23,108 108 102 57 68 23 145
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Index BK.LUWO Bournemouth Churches Housing Association Bridewell Organic Gardens British Association for Counselling and Psychotherapy British Association of Behavioural and Cognitive Psychotherapies British Complementary Medicine Association British Psychoanalytic Council British Psychological Society Broadway Brook House Residential Care Home Ltd BYHP Camphill Village Trust Carers Oxfordshire Carers UK Chain Reaction Child and Adolescent Mental Health Service (CAMHS) Child and Adolescent Assertive Outreach and Crisis Team Childhood Bereavement Network Childline Children’s Centres Children's Voice Citizen’s Advice Bureau Clinic for Boundary Studies Clinical Pharmacy Support Unit Coaching (Restore) Coasters Combat Stress Comments and Complaints Service (Oxfordshire County Council) Community Acute Service (CAS) Community Acute Service (CAS) Day Service - Banbury Community Acute Service (CAS) Day Service - Oxford Community Legal Advice Community Mental Health Teams (Adult) Community Mental Health Teams (Older Adult) Compassionate Friends (The)
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74 123 103 136 136 55 136 136 123 118 86 145 78 81 74 41 42 92 92 84 87 58 135 50 102 50 24,67,69 49 32 33 33 56 30-1 45-6 109
Index Complementary and Natural Healthcare Council Complex Needs Service Connection Floating Support Contact a Family Contact the Elderly Counsellor - Gynaecology Crisis Skylight Daybreak Deliberate Self-Harm Team Dementia Web Oxfordshire Depression Alliance Dig 'n' Grow Disability Employment Advisor Disability Law Service District Council Housing Services Early Intervention Hubs Early Intervention Service Eating Disorders Service Educational Psychology in Oxfordshire Elder Stubbs Recovery Group Elmore Community Services Emmaus Oxford Eve Women’s Wellbeing Project Family Assessment and Safeguarding Unit (FASS) Family Links Family Lives Family Support Service Farm Crisis Network FASD Trust (The) Fiennes Ward Financial Assessments Team Fleet Meadow Recovery Group Focus Banbury Counselling Service Forensic Community Mental Health Team Forensic Inpatient Wards (Glyme, Kennet, Kestrel, Kingfisher, Wenric Wards and Lambourn House) Fulbrook Centre – Cherwell and Sandford Wards
55 34 117,126 81,93 129 34 121 146 38 130 24 130 104 56 120 84 33 38 51 102 117-8,127 121 146 42 88 92 93 109 88 46 48 102 137 39 39 46
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Index Garden CafĂŠ Recovery Group Gatehouse (The) Get Connected Guideposts Trust Harm Minimisation Service Health Advocacy Service Hearing Impairment Team (Oxfordshire County Council) Hearing Voices Network Help @ Home Highfield Unit HIVE Information Centres Home-Start (Oxford; Banbury and Chipping Norton) Howard House Independent Advice Centre Independent Complaints Advocacy Service (ICAS) Independent Living Centre Independent Mental Health Advocacy IMHA (SEAP) Infant-Parent Perinatal Service Institute for Complementary and Natural Medicine i-Relate Isis Centre JAMI (Jewish Association for the Mentally Ill) Jobcentre Plus Julian Housing Kidlington Information Centre Knowl (The) Law Society (The) - Find a Solicitor Learning Disability Child and Adolescent Mental Health Team Ley Community (Drug and Alcohol Rehabilitation) Lifeline Project Listening Centre (The) Littlemore Mental Health Centre (Ashurst Psychiatric Intensive Care Unit and Phoenix Ward) Local Area Single Assessment and Referral Service (LASARS) Lucy Faithfull House
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102 121 93 130 96 51 49 24 130 44 65-6 89 97 59 61 131 61 42 55 93 35 76 104 122 59 119 56 43 97 96 138 37 95 122
Index Luther Street Medical Centre Mental Health Foundation Mental Health Liaison Service Mind InfoLine Mind Legal Advice Line Mind Publications Mind Response Housing Partnership Referrals Coordinator Music Therapy for People with Dementia Muslim Community Helpline National Association for Children of Alcoholics NHS Choices NHS Direct Nightline (Oxford) No Panic Nomad OASIS OCD Action ODC Action Advocacy Service O'Hanlon House OMEGA (Oxfordshire M E Group for Action) One Foot Forward Orchard Recovery Group Out-of-Hours GP Service OxBEL (Oxfordshire Befriending at End of Life) Oxford Brookes Counselling Service Oxford Brookes Students’ Union Advice Centre Oxford City Outreach Oxford Counselling and Psychotherapy Service (The) Oxford Cruse Bereavement Care Oxford Depression Support Group Oxford Friend Oxford Health NHS Foundation Trust Oxford Homeless Pathways Oxford Men's Counselling Service Oxford Mindfulness Oxford Mindfulness Centre Oxford OCD Support Group
28,120 24 46 24,55 56 21,24,54 115 131 76 99 28,66 28 90,110 24,109 87 96 25,109 62 122 146 123 102 22,28 147 90 90 123 138 137 147 110 22,29 122 138 139 139 147
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Index Oxford Parent Infant Project (OXPIP) Oxford Sexual Abuse and Rape Crisis Centre Oxford Student Mental Health Network Oxford Survivors Oxford University Counselling Service Oxford University Student Union Advice Service Oxford Women’s Counselling Service Oxfordshire Advocacy Oxfordshire Carers' Forum Oxfordshire Carers’ Support Services (Rethink) Oxfordshire Chinese Community and Advice Centre Oxfordshire Community and Voluntary Action (OCVA) Oxfordshire Domestic Abuse Services Oxfordshire Drug and Alcohol Action Team Oxfordshire Employment Service Oxfordshire Family Information Service Oxfordshire Family Mediation Oxfordshire LINk Oxfordshire Mind Carers' Support Group Oxfordshire Mind Information Service Oxfordshire Mind Wellbeing Service Oxfordshire Rural Community Council Oxfordshire Travel Advice Line (Oxtail) Oxfordshire Welfare Rights oxme.info OXPIP Asian Out Reach Project Paediatric Psychology Papyrus Pathway Workshop Patient Advice and Liaison Service (PALS) Personal Budgets and Self-Directed Support Primary Care Counselling Service Primary Child and Adolescent Mental Health Service (PCAMHS) Project Oxford Psychological Services Recovery Services (Lifeline)
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139 110 91 148 91 91 140 62 80 79 74 105 110,123 95 105 89 63 59 79 54,67 143 60 131 60 87 75 44 93 105 29,67 48 35 40 75 35 96
Index Rectory Club Reducing the Risk Re-energize Refugee Resource Relate Oxfordshire Relate Telephone and Online Counselling Remount Reserves Mental Health Programme Resolve - Mediation Service Response Response Home Support Response Independent Housing Restore Rethink Riverside Counselling Service Root & Branch Westmill Rose Hill & Donnington Advice Centre Ltd Royal Air Force Benevolent Fund Royal British Legion Royal College of Psychiatrists Royal Naval Benevolent Trust Safeguarding Adults Samaritans SANE SEAP SeeSaw Shelter SIL Complex or Multiple Needs Floating Support SIL Housing Pathway Agency SIL Intensive Support Services SIL Long Term Housing SIL Transitional Housing Services Simon House Smart SOBS (Survivors of Bereavement by Suicide) Social and Health Care Team Soup Kitchen (The)
51 112 148 75 140 140 69 69 63 115-7,119 119 119 101 25,79 141 103 60 70 70 25 70 49 111 25,111 61 88 127 118 117 115 116 116 124 97 111 48 124
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Index South and Vale Carers Centre sPACe Oxford Special and Different Addiction Services Specialist Child and Adolescent Neuropsychiatry Service Spurgeons Young Carers Service SSAFA St Mungo’s Steppin' Stone Centre Stonham Floating Support Student Run Self Help Support into Volunteering (OCVA) Talk to Frank Talking & Listening Talking 2 Minds TalkingSpace Tandem Befriending Service Teacher Support Network Terrence Higgins Trust Triumph Over Phobia Two Saints United Kingdom Council for Psychotherapy Vale House Veterans UK Victim and Witness Support Vineyard (The) Voice W.I.R.E.D, Working In Recovery Every Day Wantage Counselling Service Warneford Hospital (Allen, Vaughan Thomas and Wintle Wards) West Oxfordshire Single Homeless Pathway YoungDementia UK YoungMinds
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80 111 98-9 43 81 71 125-6 124 127 92 105 99 131 71 36,67,135 148 112 141 25 122 136 132 71 112 125 93 99 141 37-8 125 132 93,112
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About Oxfordshire Mind Information Service For any mental health enquiry, large or small, we provide information and signposting to services 01865 247788 (Monday to Friday, 9.30am to 4.30pm) info@oxfordshire-mind.org.uk oxmindguide.org.uk
Oxfordshire Mind is a registered charity and we rely on donations to develop our work. Please visit oxfordshire-mind.org.uk to find out how you can support us. A suggested donation of ÂŁ5.00 for each Mind Guide will help us to cover the production costs.
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