Lawrence/Topeka

BACK TO THE CUSTOMER: LT SERVICE FOCUSES ON BUILDING MARKET SHARE

Executive Vice President Phil Nehring notes that the Topeka office has been a steady performer for P1 over the years. With increased competition, P1 recognizes an opportunity - and need - to gain greater market share, including providing service further down the I-70 corridor. “Our goal is to have 16 percent growth for 2021, and in order to accomplish this we must have a dedicated focus on sales and operational excellence,” Phil said. “With the strategic alliance of the three companies that have formed BCTS, we will be operating under the LINC operating system, which allows the original companies to operate in the same way, and provides a platform of consistency so future acquisitions can match that style as well.” Phil says this change includes a new operating system, which the Topeka office will be the first to implement. Under the new system, Mitch Campbell has taken on the role of Operations Manager to focus on sales, operations, and growth for Topeka, and Andy Dunbar has become the General Manager. “Service has always been a quick adapter of change,” Mitch said. “Our schedules and plans are in constant refinement.” “We have some great opportunities to add new maintenance customers to LT Service,” Mitch added. “I am very grateful for the dedicated technicians, service coordinators, project sales, maintenance sales, and office staff of LT Service who never stop going above and beyond for our customers.” “We appreciate the dedication and everyone’s cooperation as we make the necessary changes to move this organization forward,” Phil said. 