Service Associate Insights

JILL HOLLINGSWORTH/10 YEARS WITH P1 Call Center Supervisor

“I believe the future looks really bright. Even with a

pandemic this past year, we are making positive internal changes and coming through as a stronger team.

I think we are going to continue forward and keep building the team and P1 as a whole. Everyone in service is happy to be here and wants to continue to go above and beyond for the customer and the company. I am excited about what is going on. Change can be hard, but with the backing of an investor, P1 has the opportunity to keep developing and improving on what we are doing. If they are willing to invest in us, we must be doing something right!”

JEN MORRIS/2 YEARS WITH P1 Operations Supervisor

“I still consider myself ‘new’ to P1, but what excites me the most is the individuals I work with. The intelligence, work ethic, and innovative spirit around me motivates me to show up as my best every day.

I respect how P1 Group develops its employees, and I hope that in the years to come I can assist in the expansion and growth of the service department.

In particular, I believe a well-thought-out technology strategy can solve many of the most common challenges, including managing plans and documentation, safety, and cash flow management. I look forward to finding and implementing the right technological tools needed to improve our processes. When it comes to growth, the quality matters as well as the quantity. Not only does P1 have quality associates, we have a valuable customer base and the ability to grow nationwide. How could the future not be bright in an atmosphere that’s so conducive to growth?”

ANDREW NOONE/4 YEARS WITH P1 Project Manager

“It’s difficult to make a change, and figure out how things are going to operate, but over the last 3-4 weeks the changes we’re making in Service have begun to get clearer. We have a good process set up for Clinton [Gechter], Ryck [Sanders] and I to work together. I’m excited to work with those guys. The growth we’re seeing in plumbing is also exciting. Service Manager Dave Rollo is our subject matter expert and the technicians are fantastic. I think what will drive sustainability is the quality of the people here. Whether it’s our service group, managers, field techs, or dispatch – all of them are contributing positive interactions with our customers every day. That’s why P1 is a trusted provider. We go the extra mile to make sure our customer base is taken care of, and that generates more customers. I think P1 is setting itself up really well to grow

and be successful in an ever-changing market. I am always excited for positive change.”

ALAN SPARLING/5 YEARS WITH P1 Project Developer

“P1’s commitment to excellence and our associates is always going to drive our success. The past year is a testament to what this company can weather.

P1 is evolving. We will have growing pains like any organization, but we will emerge as an even bigger player in the market.

These changes will unlock a far greater geographic reach for P1 Service, LLC, giving us boots on the ground in brand new markets and opportunities for peer sharing. This growth will come with new metrics and tracking. More information is available every day and I plan to use this data to continue improving our processes. I also look forward to helping grow our Service Projects and Performance Solutions groups, especially in our regional offices and possibly in new markets.”