And the Survey Says... E-learning for the Painting Industry
The Facts Overcoming
Training Ego The Collapse of 1 in 5
Construction Companies Aussie Painters Network
Mentorship Program www.aussiepaintersnetwork.com.au
From the Editor
EDITOR
Welcome to May!
Nigel Gorman
I’m happy to report this month that we have made some significant inroads assessing how many of you feel about current work conditions in our Industry. Survey respondents so far have really crystallized the need for change in the building and construction industry, to separate the cowboys from the tradies and create an expectation of appropriate pay for quality work. We will keep you updated on our progress and encourage you to complete the survey if you haven’t already, as we want to present your views. There is strength in numbers when it comes to presenting a case for change, so it is promising to see Memberships increasing this month, with 78 Members joining and renewing. Keep up the good work – we need YOU!
EXECUTIVE EDITOR
Inside this edition read about developments in the education of our trade; particularly some valuable explanations of the real role of digital resources in apprenticeships. There aren’t many industries that haven’t been revitalised and improved by the advent of flexible/ blended delivery of courses by E-Learning. This mode, for the appropriate components, provides greater options for individuals wishing to learn, and much more opportunity for those in remote communities or even just those who are time poor like single parents. Knocking out the theoretical parts in one’s own time and pace creates more time for the practical application of the information learned. We hope employers, trainers and students all keep minds open to the possibilities.
We support all flexible learning in our industry, and in an extension of that, we are launching a new program of Mentorship! Read on for more information. Apprentices or Masters, let us know if you wish to be involved!
Caroline Miall CONTRIBUTORS • Anne-Maree Russell • Caroline Miall • Colin Thompson • Daniel Wurm • Jennie Gorman • Jim Baker • Leo Babauta • Michael Farrugia • Monroe Porter • Nigel Gorman • Rod Pearce • Scott Robertson
Enjoy!
GRAPHIC DESIGNER J. Anne Delgado Nigel Gorman
nigel@aussiepaintersnetwork.com.au
07 3555 8010
Contents Page 6
And the Survey Says....
Page 9
Business Mentorship Program
Page 10 E-learning for the Painting Industry, The Facts Page 12
The Habit Action List
Page 16
Overcoming Training Ego
Page 20 The Health and Safety Risks of Living and Working with Asbestos Can Be Managed Page 22 The Collapse of 1 in 5 Construction Companies Page 25
Important Changes to OHS Licences and OHS Certifications
Page 26
Working together through a white hot issue for painters
Page 28 Travelling Con Artists Scam Home Owners Page 31 Competitive Advantage and Unique Selling Points Page 32
What Does It Mean To Be AUTHENTIC?
Page 35
Australia Pacific Technical College (APTC)
Page 39
What’s in an Occupation Title?
Page 42
Blended Delivery
Page 44
The Library Room
Page 46
The Industry Idiots
Page 47
Important Contacts
In the Chair Hello Painters, Hope you all had a good Easter. So far, our data-base and membership drive are going well. Over the last 6 weeks our membership has been growing steadily at about 20 new members a week. We thank everyone for their support and extend a big welcome to our new members. For the last 3 weeks I’ve been out on the road spreading the good word about Aussie Painters Network to as many of the paint shops as I could find, from North Brisbane to the New South Wales border. Everyone has been happy to promote Aussie Painters Network and display our latest information pamphlet. Employers and Employees Over the last week or so we have had a few enquiries from employers looking for good staff. If you are looking for work please make use of the Employment section and register your details including the area where you live so employers can find you. Working with Lead Despite all the information and regulation dictating procedures for dealing with lead, we continually hear reports of painters not adhering to them when dealing with or removing old lead paint. The attitude seems to be a lax ‘she’ll be right mate’. If you are removing old lead paints, PLEASE.. PLEASE FOLOW THE CORRECT PROCEDURES. Obtain a copy of the Australian Standard AS 4361.2—1998 Guide to lead paint management. If you don’t feel confident or are inexperienced in lead
paint removal, get an expert in to do the job. The consequences of not following the procedures can be nothing short of tragic with a dire impact on your business. Fail in this regard and you could very well end up in court facing very substantial fines or even a jail term. Sham Contracting is when an employer intentionally claims that an employee is an independent contractor. It also happens when an employer is careless about whether someone should be treated as an employee instead of a contractor. (see last month’s article for detailed info on defining a worker’) Some Employers are still flouting the law and paying their staff as if they are sub contractors. If you supply all the work and materials, you are deemed to be an employer and therefore must pay workers compensation and PAYG Tax for your employees. Some employers are paying a set rate and expecting the hired person to pay their own tax and workers comp. Sub Contracting only applies if the person doing the job supplies all the materials and labour required to complete the contract. Remember, Sham Contracting is illegal. Remember, we’re here to help if you find yourself requiring some advice. Give us a call. Happy Painting. Colin Thompson colin@aussiepaintersnetwork.com.au Aussie Painters Network Your Partners in Painting 0433 274 794 07 3555 8010 1800 355 344
Opinions and viewpoints expressed in Aussie Painting Contractor Magazine do not necessarily represent those of the editor, staff or publisher or any Home Painters Info staff or related parties. The publisher, Home Painters In fo and Aussie Painting Contractor Magazine personnel are not liable for any mistake, misprint or omission. Information contained in Aussie Painting Contractor Magazine is intended to inform and illustrate and should not be taken as financial, legal or accounting advice. You should seek professional advice before making any business related decisions. We are not liable for any losses you may incur directly or indirectly as a result of reading Aussie Painting Contractor Magazine. Reproduction of any material or contents of the magazine without written permission from the publisher is strictly prohibited.
And the Survey Says.... We’d like to thank everyone who has taken the time to reply to our current survey – definitely the most valuable feedback we’ve ever received! The information gathered from this benefits us no end in knowing where we stand among our industry peers, with regard to our push for fair rates and quality standards. The survey is still open, and we encourage anyone who hasn’t completed it to still do so. For those interested, so far our information gathering has revealed a lot about you all. . . Here’s a bit of a summary of the respondents so far. A significant number - around 30% - of painters get their work from builders, with others actually refusing to accept builders work due to the low rates and frequent delays in payment. As expected, charge out rates vary dramatically; Floor rates ranged from $17.10 to $60 per m2, with hourly rates varying from $ 30 to $85 per hour. Per metre rates quoted were just as varied. Many said any builder’s rates were just too low. More than half of respondents are not satisfied with their current rates. A bit over 50% work for fixed price 30% work by the metre, around 40 by hourly rate. Most responses listed acceptable rates from between $40 and $60, with the necessity to be able to analyse cost against heights, finishes, windows and fixtures etc. With regard to the cost of paint, it varied greatly which would most likely be due to different types of paint required. Premium product standard lines were around $8.00 - $15.00 per litre depending on product type and drum size; and specialty products around $40.00- $60.00 per litre. It was fantastic to see that, so far, over 70% of respondents would be interested in a Business Refresher Course. Aussie Painters Network will be following this up as hoped, so watch this space! What can we do for you? In response to the most key question it was great to read so many respondents replied to keep on doing what we’re doing, and continue keeping the industry informed. There were a great many passionate responses supporting our drive to raise industry rates to in turn elevate work standards, so this is most definitely a shared concern across the industry. We did love reading one surveyed who would like us to Get it to rain in Western Queensland! Not sure we can help with that one, sorry; but we will see what we can do with fairer rates for a quality job!
by Caroline Miall
caroline@aussiepaintersnetwork.com.au
6 | Aussie Painters Network
2014 May Issue | 7
4 /1311 Ipswich Rd, Rocklea, Queensland, Australia 4106 1800 355 344 info@aussiepaintersnetwork.com.au
Business
Mentorship Program
So, you’ve completed your apprenticeship; what next? The real work begins, where do you go for assistance? What do you need to do? If it’s a business of your own you want to establish, who can help you get started? While a completing apprentice can undertake quality work, are they being adequately prepared for what awaits them, and where does effective business education come in? ...Particularly now, when the business world changes so regularly. Aussie Painters Network wishes to offer support to those who are embarking on the journey into Small Business. With the launch of Aussie Painters Network’s pilot Business Mentorship program, we can take you through the process with the guidance to start up right and avoid the pitfalls.
www.aussiepaintersnetwork.com.au
We can provide assistance with registering your business name, gaining the necessary insurances, effective business planning, advertising and technology in your business. With over 50 years of experience in our team we have comprehensive knowledge of running a contemporary painting business. Now we plan to give back to the Industry that has supported us. We can set you up with a mentor and staff on our team to assist with advice to answer your questions; from queries with contracts, to your Workplace Health and Safety requirements. Aussie Painters Network is looking for interest from the next generation of industry leaders to offer them support in all areas of their business. Contact us today and we will get you on the road to business success. info@aussiepaintersnetwork.com.au 1800 355 344
2014 May Issue | 9
E-learning for the Painting Industry, The Facts The National Institute of Painting and Decorating recently launched ‘e-learning’ or ‘on- line training’ for the painting industry. Within the next five years, approximately 70% of all apprentices will complete their apprenticeship using this system, and hundreds of experienced painters will use it to update their skills. How does it work, and why is it important? The government encourages e-learning. For example, the Department of Industry, Innovation, Science, Research and Tertiary Education states that the “National VET E- learning Strategy for 2012–2015 will play a key role in enabling the Australian training sector to take advantage of the rollout of the National Broadband Network (NBN) to make major advances in the achievement of government training objectives. Coordinated action to develop sector-wide capability in using the new technological environment will, at the same time, stimulate innovative approaches to increasing participation in training and work, and improving the skill levels of the Australian workforce.” http://apo.org.au/research/national- vet-e-learning-strategy2012%E2%80%932015
The 2014 VET E-standards for Training have released this month, following ratification by E-standards Expert Group, which comprises representatives from all states and territories, the Department of Industry, and other key cross-sectoral stakeholders. E-learning is supported by the Construction and Property Services Industry Skills Council. On 7 April 2014 the Construction & Property Services Industry Skills Council (CPSISC) officially launched the e-learning Web Portal at its Industry Leaders Forum. The aim of the Portal is to support the construction and property services industries to implement high quality e-learning solutions. The Portal collates best practice and examples for CPSISC’s stakeholders. Most of the videos considered ‘best practice’ by the Construction and Property Industry Skills Council were videos from the NIPD e-learning system. NIPD instructional designers,
10 | Aussie Painters Network
consultants and trainers are members of the CPSISC RTO Painting Co-operative and NIPD is a member of the CPSISC E-learning co-operative. Our system is best practice for e- learning. To understand how e-learning works, we can use the analogy of getting a motor vehicle driver’s license. You can now learn the theory on-line, and learn the practical skills by using a driving simulator, and by actually spending time driving with an experienced driver or instructor. Most students learning how to drive a car prefer to learn with someone they know, because it is cheaper, and they can practice anytime and anywhere. Some student’s still need an instructor to fine-tune their skills, or because they can’t get enough time behind the wheel. All of this ‘time behind the wheel’ must be recorded by the student and signed off by a third party. When the student is ready to go for their license, they have their knowledge tested using a computer program which simulates a driving environment, and by answering questions generated randomly. No two students get the same questions. Final competence can only be achieved by the student physically demonstrating their practical skills in a real car on a real road, not in the Roads Authority office! E-learning for the painting industry works almost exactly the same way. The NIPD e- learning system allows students to get their painters license using the same technology and methods used by many government departments to issue licenses to car drivers and airplane pilots.
Here are some commonly asked questions about delivering apprenticeships on-line: Q. What is the advantage of on-line training to the industry? A. E-learning allows the student to study anywhere, any time. It avoids travel and accommodation costs, and saves time. Students can study at their own pace, and get the best quality training available no matter where they live. Videos using animation and demonstrations are engaging and fun, making difficult concepts easier to grasp. Employers save time and money because they don’t have to release their apprentices to ‘block training’ at colleges. Q. Is the training recognised by the government? A. Yes, most courses are nationally recognised, mapped to qualifications, and moderated and validated by experienced assessors and trainers. RTOs that use our e-learning system are fully ASQA compliant. Q. What courses are available? A. At present Certificate III Painting and Decorating apprenticeships and numerous short courses including the popular GreenPainters Accreditation and Estimating and Quoting. Next month Certificate III Painting and Decorating RPL will also be available on-line. Q. Will the student learn the same skills and knowledge as if they were in a classroom? A. Yes, probably more, because the quality of the lessons are very high, and they watch the lessons again and again until they understand. The system is extremely rigorous in assessment, with over 1500 questions.
Q. How is the practical training carried out? A. The national training package states that training and assessment should be carried out in a ‘real or simulated construction environment’. Classrooms are not a ‘real construction environment’. They are simulations at best. It is the responsibility of the employer to teach the apprentice the practical skills as part of their apprenticeship. In certain cases where the employer cannot train a particular skill on-site, a trainer may need to visit the student or request training be carried out off-site. On-line training does not mean ‘no practical training’. Employers are expected to train and mentor apprentices just as they do now. The role of the trainer is to monitor this training, assess the student, and provide additional practical training where required. This can be done on-site, or in a classroom. There is no limit to the amount of practical training. Q. How can practical training be assessed? A. The students must upload videos of themselves performing practical tasks. These videos are verified by discussions with the student and the employer. Elearning replaces the ‘theory’ and ‘assessment’ part of training. We replace the paper-based learner resources with videos, and the trainer’s paper-based assessment with digital versions. The requirements for practical competence are exactly the same. Q. Can a student cheat the system? A. It is highly unlikely. Our webcam verification takes a series of photos throughout the online course to verify the identity of the person taking the course. Assessments use a combination of assignments,
tasks, questions, and the student’s competence must be verified by the employer. Q. Do I need special computer equipment to do the course? A. No, any computer or digital device with an internet connection and a webcam can be used anywhere in the world, including tablets, Mac and PC. Q. How much training support does the apprentice get? A. The student has constant access to a trainer via Skype, telephone or email. The support is one-on-one, and may include site visits. Q. Do I need to be a computer geek to use the system? A. No, anyone who can use a smartphone or use an ATM should be able to use the system. Try it! Q. Does on-line training affect apprenticeship entitlements and employer incentives? A. No, all payments are the same. The student can only be assessed as ‘competent’ when the employer feels they are. The employer has the final say, just as they do now. Q. Has this system been successfully used before? A. Yes, e-learning has been successfully to train painting apprentices in Queensland and the South Pacific over the last eight years, with fantastic results. Watch a video Q. Where is e-learning for the painting industry available? A. On-line apprenticeships are only available through colleges licensed to use the system by NIPD. Short courses are available through the NIPD E-learning Portal.
www.painters.edu.au 2014 May Issue | 11
The Habit Action List There are a ton of people who read self-improvement blogs and books, but never put them into action.
They engage in what’s sometimes called “self-improvement porn”. I’ve done this myself in the past — it was a form of fantasizing about how I was going to make my life better, get my shit together. But I didn’t take action because: • I was too busy right that moment, so I’d bookmark the article for later. Later never comes. • I didn’t have time for a new big project, ad this change seemed too big. • I didn’t really believe I could do it, because whoever was writing was probably more disciplined than I was. • I was looking for inspiration, but didn’t have the energy to actually implement. • I planned to do it but never actually made the time. Amazingly, I overcame all of that. I actually started changing my life (back in 2005), one habit at a time. I started the ball rolling, and found success, and kept going after that. I’m still changing habits today, a little step at a time, but looking back on all the changes I’ve made … my life is unrecognizable from when I started. I figured out how to go from reading about changes, to actually taking action. What works to create action? Asking myself these questions: 1. Is there a small action I can take right now? Maybe I can put something on the calendar, email a friend for accountability, write a blog post about it, start writing out an action plan. If there isn’t a small action I can do right now, I might mark it on an Idea List, but in truth it probably won’t be implemented. 2. Am I willing to commit to this for a month? Maybe I have too much going on in my life, so there’s really
12 | Aussie Painters Network
no room for a new habit or life change. Again, I can add it to the Idea List, but if I’m not willing to commit for a month (not necessarily now, but in the near future), then this isn’t important enough to me. 3. If I do this every day, what change will result? If I write every day, perhaps it will build my career and help people. If I exercise, I’ll get healthier and in better shape. If I eat healthy, I’ll get healthier. If I meditate, I’ll be more mindful during the day. Small actions add up to larger results. 4. Does this have major meaning in my life? Sometimes the larger results (health, mindfulness, career, helping people) are meaningful. Other times maybe not as much, for my life at least. A new change has to pass this test. I’ll often also ask: “Would the change be more meaningful than the things I’m already doing?” If not, I stick to what I’m doing of course. 5. Does the pain of not doing it outweigh the fear of doing it? Usually we don’t take action because we’re afraid: that we’ll fail, that we won’t be good enough, that we’ll embarrass ourselves. This fear is actual pain, and so we avoid it. But not taking action also can result in pain — letting myself get unhealthier by eating junk food, for example, might make me feel much worse (physically and mentally) than the healthy eating changes I’m afraid of. Often we don’t take action until the answer to this question is clearly yes. 6. Can I make this a 2- or 5-minute action? Honestly, I don’t have time in my life for something that will take an hour or three each day. I already have a lot in my life. But if I can boil the change down to a small action (at least to start with), then I can find the energy, motivation and time to get started. Once it becomes a habit, I can expand on it if I really like it. An example: I started running just 5 minutes a day, and slowly increased it until I ran a marathon at the end of a year of running.
Continue to Page 15...
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2014 May Issue | 13
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14 | Aussie Painters Network
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The Habbit Action List 7. When will I carve out time? This is a really key question — it’s not enough to say, “I’m going to meditate for 2 minutes a day starting tomorrow!” You have to say when exactly that will happen. The exact time of day isn’t important (6:07 a.m.), but when in your daily routine (“immediately upon waking” or “right after I shower” for example). You have to commit to this time, carve it out, make it happen. 8. How can I hold myself accountable? This is another huge factor — if I don’t create accountability, I’m probably not committed and it probably won’t last long. Accountability creates the environment for your habit to succeed. Some examples of accountability: commit to a friend, post weekly updates on Facebook or Twitter, blog about it, join a challenge with your family or co-workers, join an accountability team in the Sea Change Program. 9. Can I give myself early small successes? This helps overcome the “I don’t believe I can do it” problem, along with starting with just 2 or 5 minutes (which makes it so easy you know you can do it). If you give yourself small successes, you’ll feel motivated to continue. If you fail a lot (which happens when people start with 20 or 30 minutes), you’ll get de-motivated. Small successes: reporting to your friend that you did 5 minutes today, checking off your morning run on a social running app, posting your writing to a blog that other people will see.
10. How will I make sure not to forget? Another key — most people say they’ll do a new habit and then forget most days. Because they haven’t fully committed themselves, or they haven’t found a way to remember. Some possibilities: send yourself a daily reminder, have an alarm or calendar event set up, put a huge note somewhere you won’t forget, put a sticky note on your laptop, have your spouse or roommate remind you each morning, put your running shoes or meditation cushion in your bedroom door so you won’t miss it.
If I can run through all of these questions, I’ll actually take action on a new change that I’ve read about. And it will very likely be a success. What action will you commit to right now?
by Leo Babauta, a successful ‘simplicity’ blogger & author from California, is the creator
of top 25 Blog, Zen Habits, chronicling his insights from acting significant changes in his personal and working life. We are delighted to share some of his observations in this months’ eMag.
TIP: If you neglect your customers, someone else will be happy to take them. Remember, 68% of customers leave due to perceived indifference – they think you don’t care! Instead of focusing all your efforts chasing new clients, cut yourself a great deal because it is 6 times more expensive to get a new one than it is to keep an existing one. 2014 May Issue | 15
Overcoming
Training Ego by Monroe Porter
Everyone talks about training and what a great thing it is but do you really do it and has your organization adapted to today’s market place. As frustrating as employees maybe, you can’t run a contracting organization without them. Yes, there has been lots of changes in the contracting world. The internet, cell phones, better accounting programs, etc. but good work is done by good people. Apprenticeship has declined over the years but many of the mindsets still exist. A “young people have to pay their dues” attitude still exists. While it may be fun to send helpers after left handed monkey wrenches and seem like a rite of passage to make them perform menial tasks day after day, we need more craftspeople. We can’t run the risk of boring or running off good people just because of unrealistic practices and trade egos. What do I mean by trade egos? It takes years to learn a craft. If I am a craftsperson and you ask me to train some rookie, my first inclination is to think about the years it took to learn my craft. In my mind, there is no way I can teach someone in a few weeks or months to do what I do. What experienced craftspeople forget is that day in day out, contracting can be very repetitive. How long does it take a helper to learn how to set a toilet if we are doing a hotel with 200 rooms? Or how long does it take to learn how to roll a wall with paint or nail a shingle? Not very long. Does setting a toilet make you a plumber or nailing a shingle make you are roofer? Of course not. But these trade skills do make helpers much more productive. Let’s be honest, if I can’t show a helper how to do one of these tasks in a few days, he or she is never going to be able to learn the trade. It is important to remember that you pay craftspeople for what they know, not necessarily what they do every day. You have to make this clear to foremen when you ask them to teach someone a trade. A knowledgeable
16 | Aussie Painters Network
foreman or craftsperson still does many tasks in a given day that can be easily taught but that does not mean the foreman is not valuable. A nurse or intern can perform numerous medical procedures but if something goes wrong, I want an experienced doctor as part of the team. Start your training process by identifying tasks that are repetitive. This allows you to get the most bang out of your training and your new recruit. For a painter this might be rolling a wall or basic brush strokes on how to cut in a corner. For a roofer, it might be nailing shingles or rolling out underlayment. Focus on production items that are the norm, not the exception. Next, schedule some training that focuses on a single task. Consider staying after work for an hour or two and just have the person learn this task over and over. You would be surprised how practice makes perfect. Or as Vince Lombardi, the famous football coach said, “Perfect practice, makes perfect.” Use technology to help you. Take a smart phone, show someone doing the task correctly and fast. Then as the new recruit is learning, show that person what he or she looks like and coach them through the process.
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2014 May Issue | 17
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Overcoming Training Ego... Tie pay into skill. Try to tier your pay scale so there are different grades of skill and activity. Have a set of skills a person must learn before they will receive a raise. Keep it simple and realistic. Try reviewing the helper’s progress with the person who is doing the coaching and training. With just a little bit of accountability you can speed the process. Try to instill into the trainer the importance of carrying on his or her legacy. Work within your company to identify people who make good trainers. Sometimes people who are extremely gifted with natural talent do not make good trainers. My Dad was a very gifted carpenter and I am not particularly mechanically inclined where my brother was. So you can guess which one of us ended up a carpenter versus who the consultant is. When it comes to recruits, try to find people who will work and teach them the trade. Work ethic is a inherit
value your parents, coaches and early life experiences taught you. Trying to teach people work ethic can be very frustrating. Stop trading drunks and drug addicts from company to company. Also understand that you may have to pay a higher starting wage to attract people with driver’s licenses and a proven work history. Look for people stuck in non-craft jobs where there is a ceiling on their pay. In closing, I am not saying that finding good people is easy but you have to start somewhere. If what you are doing now is not working, stop doing it over and over again. Take a more calculated and long term approach. Just think, if you had started three years ago, things would be better.
Monroe Porter is president of PROOF Management a firm that teaches seminars and runs networking groups for painting contractors. Several Aussie painting contractors travel to the US each year to participate in his programs.
monroe@proofman.com
www.proofman.com
‘My Costing Guide’ is a fully automated program where all you have to do is add or change the variables and the total price will appear in an instant. It is simple to use and can be personalised to your own business.
www.mytools4business.com/mycostingguide
2014 May Issue | 19
ACT NEWS
The Health and Safety Risks
of Living and Working with Asbestos
Can Be Managed
The Work Safety Commissioner, Mark McCabe, and ACT’s acting Chief Health Officer, Dr Ranil Appuhamy, have both reminded Canberrans today that while the presence of asbestos in the built environment presents health and safety risks, these risks can be managed by following the advice of appropriately qualified professionals. “Although there is no known safe level of asbestos exposure, most people who develop asbestos related disease have had significant exposure to either a large amount of fibres or frequent exposure,” Dr Ranil Appuhamy said today. “The number of cases diagnosed each year in the ACT is actually very low and mesothelioma remains an uncommon cancer in the ACT,” said Dr Appuhamy. The Work Safety Commissioner agreed noting that “while the risks associated with improper use and handing of, or exposure to, asbestos are real they can be managed by following some key steps.” Mr McCabe advised that the risk of incurring an asbestos-related disease arises when people inhale asbestos fibres, houses which have had loose-fill asbestos insulation installed in the past (the so- called ‘Mr Fluffy’ houses) present a risk to occupants or workers when fibres are able to escape from the ceiling, wall cavities or sub-floor. “The best way to prevent this from occurring,” said Mr McCabe, “is to ensure that the walls, ceilings and the like are properly maintained and that no work which will disturb these areas is undertaken unless it is performed by licensed tradespeople operating under the advice or with the assistance of a licensed asbestos assessor, or removalist, or both.”
“If residents are concerned at whether their house is safe to live in they should seek advice of a licensed asbestos assessor. These are the appropriate experts who can indicate whether there is any need to undertake repairs or take any other action to ensure that any risk of adverse effects from the presence of asbestos is appropriately managed,” said Mr McCabe. The Commissioner indicated that any tradesperson working on any house built before 1980 should assume that there is a possibility that asbestos of various forms may be present and take appropriate precautions prior to commencing any work. Dr Appuhamy advised “If you believe that you may have been exposed to asbestos, you should discuss the matter with your general practitioner who can provide an assessment of your individual circumstances.” Mr McCabe concluded by saying “If you believe you were exposed to asbestos in the workplace, you should also advise your employer.”
www.worksafe.act.gov.au 20 | Aussie Painters Network
www.aussiepaintersnetwork.com.au
The Collapse of 1 in 5 Construction Companies Subcontractors continue to suffer as building firms continue to collapse Construction sector makes up 18 % of insolvencies An $80 million trail of debt
10 % from retail sector and 9 % from the accommodation/hospitality sector, according to data from the ACT Regional Chamber of Commerce.
ABIS understands that records from the Australian Securities and Investments Commission show that another 14 companies from the building and construction industry in the ACT have had winding up orders served against them.
ABIS understands that more than 20 companies from the ACT’s building and construction industry have been put under the control of outside insolvency practitioners. In many cases, monies owed was not paid back at all or is still doubtful.
This does suggest outstanding debts which may not necessarily be an indicator that they would end up being closed down.
Over the last 2 years, more than 1 in 5 ACT company collapses have come from the building sector leaving a debt trail of $80 million as they became insolvent.
A spokesman from one of Australia’s leading debt collection companies told ABIS that debt collection problems within the building industry are rampant.
Recently, 4 more companies in the Canberra building industry have been put in the hands of liquidators, receivers or administrators who advised that those companies owe about $45 million between them.
“Subcontractors are constantly being screwed by head contractors. Often they are lucky to get their money 90 days or even later. These blokes can’t afford it. They need to pay their staff weekly and their suppliers want their money after 30 days or 45 days maximum. It’s a shocking cycle for contractors in the building industry and something needs to be done urgently to stop those companies going down”, the debt collection specialist said. On a national basis, the building and construction industry makes up about 18 % of all insolvencies. In the ACT, overall, research has found that about 22 % of collapsed businesses were from the building industry,
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The larger company, Kenose Pty Ltd, reportedly owes $28 million. A related company owes $6.6 million. Another company, The MASA Group, owes $3.9 million at time of liquidation. ABIS, last year, assisted the NSW State Inquiry into Construction Industry Insolvency.
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2014 May Issue | 23
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NT WorkSafe News
If you have an OHS Licence or OHS Certificate to operate the following machinery or carry out the following work, you will need to upgrade to a nationally recognised High Risk Work Licence. • Scaffolding • Elevating Work Platforms • Cranes • Forklifts • Dogging • Hoists • Rigging • Concrete Placing Booms • Pressure Equipment
NT NEWS
Important Changes to OHS Licences and OHS Certifications
Northern Territory Licences OHS Licences issued in the Northern Territory are being phased out and the table below outlines when Northern Territory issued licences will need to be upgraded. The upgrade deadline depends on when your licence was issued or last endorsed. Date of issue or most recent endorsement on licence/ certificate Deadline to upgrade to new licence between 1 January 2002 to 31 December 2004 30 June 2014 between 1 January 2005 to 30 June 2010 30 June 2015 Expired Licences and Certificates Licences and certificates issued or last endorsed before 2002 are no longer valid and you will be to contact an accredited assessor and apply for a new licence. Interstate Licences and Certificates If your OHS Licence or OHS Certificate was issued interstate, please contact the jurisdiction where it was issued to see if your licence is valid for an upgrade. Additional Information The following information is available on the NT WorkSafe website. Bulletins • Licensing Persons Performing High Risk Work ( docx 3.78 mb | pdf 649 kb) • Accredited Assessors for High Risk Work Licences ( docx 483 kb | pdf 140 kb) Forms • Application for a High Risk Work Licence ( docx 221 kb | pdf 621 kb)
For more information, contact the Territory Business Centre on 1800 193 111. 2014 May Issue | 25
WA NEWS
Working together through a white hot issue for painters
With the use of white set plaster continuing to grow in Western Australia, so too are the number of complaints to Building Commission by consumers concerned about paint peeling off damaged areas of plaster. Increasingly, the issue is being found to be with the plaster rather than the painting work. A working group has been formed to tackle this industry-wide problem.
“We are finding that often what comes to us as a complaint about painting work may in fact be an issue with the plaster. Unfortunately, issues with the plaster often don’t become evident until after the surface is painted.”
Convened by the Master Painters and Decorators Australia (MPDA) and with representation from WA Building Commission and other key painting, building and plastering industry stakeholders, the White Set Plaster Working Party will meet regularly to address issues with painting over this type of substrate.
“We are undertaking a trial that is designed to provide a means to identify a potentially faulty plaster substrate, as well as a measure of a satisfactory Industry standard of finish,” Mr Walters said. “We will be publishing results on completion of the samples and testing.”
Senior Painting Inspector David Anderson is one of two Building Commission representatives in the working party and the issues of concern may stem from inconsistency of the mix, the incorrect preparation or application of the plaster or not being given the sufficient time to manipulate the set to a hard and durable finish. “The application of white set plaster requires careful planning and preparation to achieve the desired quality finish,” Mr Anderson said. “This is due to the variable and inconsistent nature of the substrate.
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MPDA President Alan Walters said the association was looking at ways to identify any issues with the plaster before the paint is applied.
The plastering industry strongly advocates standards for mixing and application of plaster products and is represented in the working party by the Master Plasterers Association and WA Solid Plasterers Association. The Housing Industry Association, PPG Paints, Valspar Paints, Dulux Paints, Independent Industrial Chemist, Lime Industries and CSR are also involved, with a Senior Technical Officer from the Building Commission, who is investigating the issue from a building perspective. The investigation is being undertaken with a view to educating builders,
plasterers, painters and wider industry on a best practice approach. Six plaster facts for painters 1. Plaster is not a natural product; set plaster is derived from a mixture of chemically reactive ingredients and each batch mixed can vary depending on individual applicator or plasterer. 2. The composition of the plaster can vary depending on the depth of the plaster and also across the surface of each layer within the setting. 3. There are generally two types of binders used in set plaster; gypsum (calcium sulphate) and lime (calcium hydroxide). Each requires different application properties to the set plaster, including setting time, workability and surface hardness. 4. Due to Western Australia’s varying climate, additives are often used in the mix to improve the application properties. The properties of set plaster used in winter will be dramatically different to that used in summer. 5. The conditions that may require attention prior to painting include residual moisture, alkalinity, efflorescence, soundness (cohesion) and evenness of the surface (roughness or cracking). 6. The recommended preparation and painting systems for application to white set plaster is published in the Australian Standard AS/NZS 2311:2009.
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QLD NEWS
Travelling Con Artists Scam Home Owners by Caroline Miall
Con men are hitting Australian householders, providing quotes for work and commencing jobs, before extracting deposits from customers, then leaving them high and dry. Transient traders, sometimes called ‘bitumen bandits’, knock on doors of unsuspecting residents, particularly preying on the elderly and those in isolated or rural areas, offering their services like painting or driveways, roof restoration and tiling, saying for example that they have asphalt left over from a previous job or they’re painting up the road thus offering work at a discount. The con artists may advise that the work must be done immediately and demand payment the same day, or request substantial deposits to be handed over early. It was reported last week in News.com.au that ten such incidences in Queensland have already been noted this year by the Office of Fair Trading, with some scammers coming from UK and travelling to the Sunshine state for its warmer climate. Queensland Building and Construction Commission, has issued warnings of a ‘Richard Kiely’ (or other variations of Irish names used), a red-haired Irishman, posing as a builder and targeted residents in Brisbane’s north. It seems such fraudsters are pretty good at what they do; this one created an air of legitimacy with a letterbox drop and business cards at the ready, and has taken at least a reported $12,000 from his victims to date. Due to the itinerant nature of such individuals, tracking them down and prosecuting becomes incredibly difficult and unlikely. For information on how to avoid falling pretty to scammers and fraudsters, and to locate licensing information for your business, refer to your State or Territory’s Office of Fair Trading website. You will also find detailed information and alerts for current scams happening now. http://www.news.com.au/national/queensland/travelling-con-men-targeting-queensland-for-its-warmerclimate/story- fnii5v6w-1226896786548
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The Aussie Painters Network App Just search the App Store or Google Play for Aussie Painters Network.
1800 355 344
2014 May Issue | 29
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Competitive Advantage and Unique Selling Points Since being in business for myself, there has always been that awareness of the competition, but I have never thought of them as a threat or felt the need to keep up, because, in fact, I feel I have always managed to keep slightly ahead. My skills and capabilities as a painter and business operator have developed over a period of over forty years. Besides extensive practical skills, my most relied upon skill is the ease with which I communicate with potential clients for the first time; a selling point that relies on acute listening skills, affirmative communication, quick and informative responses to queries and swift attention to problems. To market the business successfully to a prospective client means that I have to sell myself and the service I have to offer. Confidence in both must be instilled in the customer in the first phone call Bold ‘Some of the concepts that are key to a successful customer relationship are:’
Some of the concepts that are key to a successful customer relationship are: Customer Trust and Satisfaction A customer is seeking a tradesperson who they can trust to be on their property, in most cases without supervision, and someone they can rely on to start and finish the project without any hassles. Keeping good-working relationships with clients means keeping them happy, keeping them informed and results in keeping them coming back. These are the elements that make for a contented client, and creating a balance of these elements as they apply.
recommendations and specifications in order to further ensure quality work. Reliability Reliability means turning up on time. It is common decency if we are running late to a meeting or to the job a phone call and a sincere apology will always precede our arrival. Speaking to clients for over twenty five years has shown me that many business operators are reluctant to do this. Reliability also ensures that jobs are run smoothly and customers are treated with the respect that they deserve. Internal Reliance Internal reliance means that I only ever use my own workers. There are no sub-contractors used. The advantage of this is that I can personally and directly account for all the work produced. Environmental Awareness Our environmental awareness extends to the environmentally sensitive materials and the paints we use and our innovative methods of waste disposal. I mention to the client our cleaning process of our brushes and rollers using the Dulux Envirowash cleaning system. I explain to them the reason for this process and they are generally happy for my concern for the environment. The products I use are thoroughly explained with the emphasis on environmentally friendly VOC paints. Detailed Quotes Provide concise but thorough written explanation of work to be performed, commitment and length of warranty. If you follow these steps, you will gradually see a continual flow of work coming in either from repeat customers or from recommendations.
Quality Workmanship Quality of workmanship is reliant on our work practices and the premium materials used.
Remember: You need to be good in painting but you have to be exceptional in your service and what you have to offer.
Quality Materials We use products of the highest quality, specifically those of the Dulux brand, and strictly adhere to their
Jim Baker
Author of ‘How To Become A Really Successful Painter’
www.mytools4business.com 2014 May Issue | 31
What Does It Mean To Be AUTHENTIC ? The business world today is very different from the business world of the past. In fact, it is nothing like what it was a couple of years ago, especially for solo entrepreneurs and small business people. Being AUTHENTIC and real is the most important thing you can be! You may wonder why this has happened. I believe that the internet has had a very large impact on people and the way they show themselves to the world in general and to their clients. Our close friends know and understand us, but does the rest of the world? Are we transparent enough for people to get a ‘feel’ of who we are? Do we engender sincerity and authenticity? Are our ‘masks’ dropped so we can really show who we are or are we hiding the ‘real me’ behind closed doors? The old saying of ‘what you see, is what you get’ is now more important than ever before. If you love social media, as I do, you will find that people will be checking you out to see how authentic you really are. It shows on how your present yourself, the type of posts you put up, the friends and contacts you have, what you are doing in your life, who actually comments on your posts and how you ‘play the game’ generally. The books you read, the music you listen to, the groups you belong to etc. also tell a story. I am a ‘social media stalker’ and before accepting a new friend, I check them out. I want to know who is in my network, who they are connected with, their conversations and generally how they conduct themselves in the online world. I want to have the opportunity to meet as many of them as possible so I can find out how I can support them to realise their dreams and aspirations. To be able to support my network is paramount to me also.
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To many, this may sound very strange, especially if they do not use social media in the same way as I do. I believe in quality NOT quantity. The numbers you have in your network is not really important. You can have a complete network with a small group of people. What is important to me is who they are and what they bring to the table, how they support others.
I want to know what they do for the betterment of others, how they support their network and how they are represented in the marketplace. It is easy to talk up oneself, but what about what others say? Testimonials bring to the table honest feedback and how people endorse you physically can make or break your business. So, next time you are considering allowing people into your network, make sure they are people who make a difference to the world in general and not only for their own self-interest. Be REAL, be AUTHENTIC. It will show!
by Jennie Gorman
www.connexionsunlimited.com.au
aust plan financial services
Phone: (07) 3278 0825 Fax: (07) 3278 0894 Mobile: 0421 383 314 (Rod) 0421 383 315 (Ian) rscanes@ďŹ rstcharteredcapital.com.au
2014 May Issue | 33
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2014 April Issue | 34
Australia Pacific Technical College (APTC) I am currently managing the delivery and assessment of an Australian Quality Training Framework (AQTF) qualification to Pacific Island students for APTC. My role is to implement and oversee the training and assessment program, and mentor Pacific Island national staff Mavuku Tokona and Eroni Cinavilakeba, in readiness for them to deliver the training program autonomously in 2015.
Mavuku Tokona had been working in Fiji for the Public Works Department as a painter for over 20 years, and held the position of team leader. He applied for the scholarship to undergo an Australian Standard Certificate III painting and decorating qualification with APTC. Both Mavuku and Eroni were recognised as having exceptional skills and interest in learning the finer points of the Painting and Decorating trade from the trainer at the time, Mike Farrugia. After completing their respective Cert III qualifications they were asked to join the APTC team as tutors to assist in educating further Pacific Island students and industry workers. Painting and Decorating is not actually considered to be a separate trade area in the Pacific Islands. Painting tasks in many cases can be undertaken by general maintenance workers without formal training of any kind, so you can probably imagine there are vast differences between an Australian industry standard and the Pacific Island practices. The APTC painting and decorating team delivers training to two separate class groups out of Fiji National University’s Narere Campus located about 10 minutes’ drive north east of Suva. A typical class is a mix of approximately 16 male and female international students from anywhere within the South Pacific Island region with considerable or minimal industry experience. APTC’s team have made great inroads in improving the standard of workmanship and knowledge through educating workers and students in the Cert III program.
As a vocational education practitioner to remain compliant with the AQTF and Vocational Education Training (VET) requirements, we are required to undergo regular Professional Development to ensure we possess the current and relevant skills to facilitate each of the units of competency we deliver. Mavuku and I have returned to Fiji from recent professional development activities in Australia; I hope to have Eroni’s professional development engagement conducted in Australia later this year. The activities provide us with knowledge of current industry practices, strategies, resources, materials and, as trainers and assessors, the requirements to deliver the training program.
The professional development activities included updating skill sets through further education, and RPL & gap training for qualification CPCCPD30611 with Dallas King from Southern Queensland Institute of TAFE. Industry engagement activities were invaluable in identifying current standards and practices. Dulux’s Accredited Painter of the Year for 3 years running, Clayton Coughlan’s company Wet Paint-Ting and Chris Hadfield Painting from Toowoomba participated in these. Validation and moderation of our delivery and assessment strategies took place with other trainers/ assessors from Sunshine Coast Institute of TAFE (SCIT), Skills Tech, Master Painters. The information, knowledge and skill we bring back to the Pacific Islands will go to benefit the evolution of delivery strategies and ultimately benefit Pacific Island Painting & Decorating Industry through the training we can provide through Australia Pacific Technical College (APTC)
Rod Pearce
Trainer / Painting & Decorating Australia-Pacific Technical College PO Box 14319, Suva, Fiji Islands Ph +679 334 3958 Fax: +679 334 3971 Mob: +679 7021757 Skype rod-pearce Email: rodney.pearce@aptc.edu.au
2014 May Issue | 35
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Goals, Purpose and Objectives The goals of the APTC are:
• Training: Increased supply of skilled workers in targeted sectors in the Pacific region. • Employment: Pacific Islander women and men with Australian qualifications realise improved employment opportunities nationally, regionally and internationally in targeted sectors. • Productivity: Increased productivity of individuals and organisations in targeted industries and sectors.
The purpose of the APTC is to:
• provide Pacific Islander women and men with Australian qualifications that present opportunities to be able to find employment in targeted sectors nationally and internationally • and support skills development in the Pacific in response to labour market requirements.
The objectives of the APTC are:
• Skilled workers in targeted industry sectors graduating with Australian Qualifications. • APTC and its graduates recognised and valued by industry and governments in Pacific Island Forum member countries.
2014 May Issue | 37
www.consolidatedi.com.au Phone: +61 7 3292 1100 | Fax: +61 7 3292 1110 Email: contactus@consolidatedi.com.au I just wanted to say a BIG THANK YOU for referring me to Consolidated Insurance Pty Ltd. I spoke to Scott about our Business Insurance and with little time, Scott emailed me back a comprehensive package for our Business and we saved over $1,000.00. Thanks again Aussie Painters Network for the great referral and all your ongoing help. Sonya Baker www.bakerbrosmasterpainters.com.au
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What’s in an Occupation Title? An Insurance Perspective Every painter has their own set of skills, knowledge and tricks. Some are particularly good at matching shades, mixing colours or getting doors painted just right. Generally speaking, the insurers will continue to rate you as a painter regardless of your particular skill set. This changes once you begin to get qualifications, tickets or licences that allow you to do extra jobs. When you start an insurance policy, you will almost always get asked what work you do, or what job you would call yourself. Part of the reason they ask is because what you tell your insurance broker will affect the type of cover they find for you. This is because in the insurance documents there is usually some text along the lines of “Liability must happen during the period of insurance and be caused by an occurrence in connection with the business.” The key part here is “in connection with your business.” If your business description says something simple like “painter” or “painting contractor,” and you perform additional work such as lead paint removal, home maintenance or roof painting, your insurance may not be comprehensive. Claims might get declined, or additional limitations added halfway through your insurance.
So your 3 tips to protect your business:
1. Explain to your insurance broker the work you do, particularly for the work you needed to get qualifications to perform. 2. Make sure that the work you do is not excluded 3. Contact your insurance broker when you get new qualifications, or expand into a new market (such as home maintenance in addition to painting) If you wish to know more about your description and what you should specify, please contact your insurance broker. Scott Robertson Compliance / Account Executive Phone 07 3292 1100 Fax 07 3292 1110 Email scott.robertson@cib.com.au Find us on facebook Consolidated Insurances Pty Ltd PO Box 728, Hamilton Central QLD 4007
2014 May Issue | 39
can save you money and do the right thing for the environment at the same time
Material used is Versacoat Light Moon Grey.
Versacoat is perfect for any exterior application due to its durability.
Planet Paints can save you money and do the right thing for the environment at the same time. Planet Paints use revolutionary technology to turn waste paint into solvents and high quality paints.
7 Allen Crt, Torrington, Queensland 4350 Ph: (07) 4633 3544
Blended Delivery National Institute of Painting & Decorating In 2004 National Institute of Painting and Decorating initiated a blended delivery of education in the trade, using e-learning - learning conducted via electronic media, mostly on the Internet - to facilitate training in regional communities. This provided amazing benefits for those students who had to drive up to nine hours to get to a college from aboriginal and other isolated communities, and is set to change the way that the trade is taught across the board. When first introduced, this concept was met with a great deal of skepticism, even hostility, from trainers that were either resentful we were doing it or insecure about their own future in a changing market. I was told by some that I was impacting on future of their jobs. The objective was to create a system that is moderated at a national level, with resources being contributed by trainers from all over Australia and the Pacific. With hundreds of stakeholders now involved in the development of a national Learning Management System for painters, the horse has well and truly bolted.
Within the first two years of NIPD’s inception so much was achieved through the hard work of the staff, many of them volunteers, who put forth their hearts and souls to make this work. Our members have provided such great support, and I am thankful to the industry for the generous sponsorships and ongoing backing. E-learning is not about learning the whole trade on a computer. Look closely at what we have created and you will see it is the true essence of blended delivery. It is iron clad authenticity with impossible to cheat assessment. It has verifications in place to ensure thorough practical training is taking place. Clearly, practical aspects need to be undertaken in a controlled environment; this system is perfect for that with workshops, workplace activity verifications and trainer verifications. The system is moderated by all that uses it. If it is decided by industry that a subject needs to be facilitated in an offsite environment then it is made mandatory across all RTO’s using the system. We have no doubt that Industry will love it, and the RTO’s that embrace it will surge ahead of every other. Michael Farrugia Board member and co-founder of the National Institute of Painting & Decorating
The fact is, I doubled my apprenticeship numbers in a very short time, not from poaching students from other organisations, but because I offered a genuine solution to existing difficulties. Many employers were able to take on more apprentices because it became easier to manage their training.
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www.painters.edu.au 1300 319 790
Paint Roller Supplies Direct has been established by Construction Industry Professionals, to provide real savings on quality Painting Equipment and Construction and Maintenance Adhesives Wholesale Factory direct to the Trade. Paint Roller Supplies Direct RollX range of Premium Roller Sleeves and Paintable Adhesives, are manufactured Exclusively for Paint Roller Supplies Direct for the Australian market place, and this allows us to have ďŹ rst hand responsive product support. We are continuing to bring new brands and products into the range on a regular basis. All trades persons who have tried our products have all commented that the RollX brand of rollers are a great premium product at more than fair prices.
Our competitive pricing is achieved through the eďŹƒciencies of Carton Quantity ordering - shipped direct to your preferred location, at everyday below Trade-Prices, because our prices are true Wholesale factory direct prices. For all products in stock, we dispatch most orders next working day on Monday through to Friday, excluding Public Holidays, and we can arrange delivery Australia-Wide. Large project Pricing quotations are welcome Please call Chris on 0429 802 979 / 1300 919 638
www.paintrollersd.com.au 2014 May Issue | 43
The Library Room I’m going to do things a little differently with the next house I renovate. I am going to have two living areas in the downstairs floor plan, but one is going to be a casual style Great Room, rather than a formal Great Room like last time. Casual, because it is going to flow off the kitchen and dining area and open out through French doors onto the L-shaped front porch, with no wall space for furniture, a fireplace, bookshelves, etc. The second smaller living area, I am considering creating a ‘Library Room’… with bookshelves, a fireplace, a beautiful desk, comfy lounging chairs and the piano. A ‘smart room’ you might say; books, music and culture. No TV! Or now that I have de-cluttered my life, (or for someone who doesn’t have the need to house a lot of books, especially in this techno age) I could do the ‘library wallpaper’ thing!
P.Shea Design Isn’t this beautiful? I love how they have made a feature of the separate library. The symmetry is perfect.
What amazing results with library wallpaper! Decisions, decisions. Do you like the idea of a library room? Would you use it? … sip your morning tea there? … cozy up with a book, on a quiet Friday night? I think I would!
Anne-Maree Russell a-m@capecoddesigns.com.au Click HERE to visit her website Call 0403 766 822 Lucy Call This is rather fabulous!
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Avid Design
Rena Valla Via Houzz Maybe a free-standing piece like this?
Anne-Maree Russell | M : 0403 766 822 |D 07 3426 0006 F : 07 3892 3888| E : amrussell@eplace.com.au | W : eplace.com.au
:
2014 May Issue | 45
The Industry
Idiots
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Important Contacts Aussie Painters Network www.aussiepaintersnetwork.com.au
Ph. 0430 399 800
Master Painters & Decorators Australia www.masterpainters.asn.au Ph. 08 9471 6662 National Institute for Painting and Decorating www.painters.edu.au Ph. 1300 319 790 Australian Tax Office www.ato.gov.au
Award Rates www.fairwork.gov.au
Ph. 13 72 26 / Ph. 13 28 65 Ph. 13 13 94
Fair Work Building & Construction www.fwbc.gov.au Ph. 1800 003 338 Mates In Construction www.matesinconstruction.com.au
Ph. 1300 642 111
Workplace Health and Safety Contacts STATE ACT NSW NT QLD SA VIC WA
Website www.worksafe.act.gov.au www.workcover.nsw.gov.au www.worksafe.nt.gov.au www.deir.qld.gov.au www.safework.sa.gov.au www.worksafe.vic.gov.au www.safetyline.wa.gov.au
Phone (02)62073000 13 10 50 1800 019 115 1300 369 915 1300 365 255 1800 136 089 1300 307 877
Cancer Council Australia ACT NSW NT QLD SA VIC WA
www.actcancer.org www.cancercouncil.com.au www.cancercouncilnt.com.au www.cancerqld.org.au www.cancersa.org.au www.cancervic.org.au www.cancerwa.asn.au
(02) 6257 9999 (02) 9334 1900 (08) 8927 4888 (07) 3634 5100 (08) 8291 4111 (03) 9635 5000 (08) 9212 4333 2014 May Issue | 47
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