Web-based aligner

Fuel pain is driving change Cover

Würth delivers cool quality and value direct to customers

WÜRTH MANUFACTURES AND SELLS COOLIUS AIR CONDITIONING UNIT SERVICE MACHINES, WITH DIRECT SUPPORT FROM WÜRTH TECHNICIANS

Würth New Zealand relaunched its Coolius air conditioning service machines with dedicated technical and sales support in 2021. In just over 12 months, the team has sold over 100 units to satisfied customers, and demand is growing. Being manufactured, sold, and supported solely by the Würth Group, it’s easy to appreciate the quality and value represented in this equipment. Its excellent price performance adds to the inherent value in capturing and saving refrigerant resources.

Würth New Zealand is also the leading supplier of fasteners and consumable products across New Zealand. With a salesforce of more than 190 people, and over 20,000 customers, Würth can directly service anyone, anywhere with their own sales rep across both the North and South Islands. The Würth group globally produces more than 125,000 products, from screws, bolts, anchors and tools, and personal protection equipment, through to technical products like the Coolius air-conditioning service machines. It employs more than 70,000 people around the world.

Being the manufacturer selling directly to customers means the local expertise in after sales service support and training is second to none. Dedicated key account managers are linked with inhouse service technicians, which means customers aren’t just buying a product; they are effectively joining a partnership with people invested in supporting their customers’ businesses.

This direct relationship also means Würth can deliver fast and skilled support and servicing. Würth New Zealand doesn’t sell other brands of air conditioning servicing equipment, but it does back its own products with a comprehensive warranty and a vast stock of spare parts.

The range of Coolius air conditioning units is broad. The ‘A’’ series is dedicated to R134a gas, while the ‘Y’ series is dedicated to servicing R1234yf. The size of the machines includes both compact units that can be used in a mobile service, through to large capacity units. The range covers all vehicles — cars, vans, commercial vehicles, construction site vehicles, trucks, buses, and agricultural vehicles.

Coolius air-conditioning servicing units are easy to use and cost-effective machines that provide a value-added service to workshops. They give workshops the ability to conduct all A/C servicing, from re-gassing for loss of refrigerant to storage of gas while servicing.

Contact the Würth team for a demonstration any time, anywhere across New Zealand, at wurth.co.nz, or call 0800 683 040.

Wheel aligner gives workshops more space and time

BEISSBARTH’S WEB-BASED WHEEL ALIGNER, Q.LIGN, ADDS REVENUE THROUGH FAST ALIGNMENT CHECKS

Beissbarth has tapped into the ‘internet of things’ to give workshops back more space and time in the design of its revolutionary new Q.Lign aligner, making the workshop of the future more profitable.

The Q.Lign Compact offers a web-based solution which does away with the traditional PCbased cabinet and trolley. Its wireless functionality allows control and display of the alignment process via a workshop tablet, laptop, or smartphone — whichever is preferred.

This frees up valuable workshop space for headlight or ADAS calibration equipment, and gives the technician more space around the vehicle to carry out the alignment.

Beissbarth’s rethink of the process puts speed and efficiency at the heart of the alignment, by taking advantage of the connectivity already available around us. It is this kind of innovation that has seen Beissbarth at the forefront of technology throughout its 120-year history. This web-based wheel aligner is a world first.

With a focus on speed, as soon as wheel targets are attached, the Q.Lign displays the vehicle’s current values. Simply attach the targets and go. And the OLED display screens on the sensor heads allow alignment values to be seen from anywhere under the vehicle, in real time.

Another key element in Q.Lign’s speed is Q.Grip — the quickest way to attach targets to wheels without contacting the rim. The smart gripping system allows adjustment between different wheel sizes in less than a second and its three-arm design holds securely for accurate results, without any slippage or risk of damage to the rims.

Designed to fit into the fast-paced workshop environment, the Q.Lign will revolutionise wheel alignment.

Beissbarth’s range of workshop equipment is available exclusively from Repco Equipment 0800 237 726.

COOLIUS® AIR CONDITIONING SERVICE UNIT

A HEALTHY ENVIRONMENT WITH THE RIGHT INGREDIENTS. EVERYWHERE.

Especially on hot summer days, professional air conditioning service represents a lucrative and secure business model for many workshops. Whether bad odours or loss of refrigerant - regular maintenance of the air conditioning system is always recommended.

The COOLIUS® series stands for qualitatively convincing A/C service units from our own production in Italy, which are ideally suited for servicing cars, vans, commercial vehicles, construction site vehicles and agricultural vehicles.

This range offers unique mobility thanks to compact dimensions and toolless scale locking systems. The COOLIUS® series uses high-quality componens for long service intervals. With the optional maintenance agreement, it ensures long-term funtionality.

EFFICIENT IN MOBILE USE • Innovative vehicle design with transport guard • Highest level of impact reduction • Operation possible with voltage transformer

PROFESSIONAL DOCUMENTATION • Exporting of data to Excel via USB interface • Documentation of individual services • Evaluation of total refrigerant consumption

LONG SERVICE INTERVAL TIME • Use of high-quality and specially designed components • E.g. PAG to POE oil • Intelligent rinsing of the pipe system and service hoses

NO UNWANTED ACCESS • Personalised access for the device can be set up • Personal 4-digit password ensures access only for authorised persons COOL. COOLER. COOLIUS.

FOR MORE INFORMATION, PLEASE CONTACT OUR KEY ACCOUNT MANAGER; GASHIRA MARSHALL M 021 280 2685 GASHIRA.MARSHALL@WURTH.CO.NZ

Petronas and CoolDrive bring worldclass lubricants to New Zealand

COOLDRIVE AUTO PARTS CONTINUES ITS COMMITMENT TO THE WORKSHOPS OF NEW ZEALAND BY ONLY STOCKING OEM APPROVED, WORLD-CLASS LUBRICANTS, WITH PETRONAS LEADING THE CHARGE

Since 2018, CoolDrive has been constantly growing its Petronas range, with product lines such as Syntium, Tutela, and Urania finding favour with mechanics for their dependable high quality and simplified ranges.

Petronas is synonymous with Formula 1 as a fluid technology partner to the Mercedes-AMG Petronas F1 team that has claimed eight constructor’s and seven driver’s championships since 2014.

The lessons learned in the heat of competition truly flow through research and development carried out at a state-of-the-art-facility in Italy, and on to the quality of the products available for the road.

Heading the offering available at CoolDrive is the Petronas Syntium with CoolTech range, developed to reduce engine heat and maintain optimum performance, especially in stop-start city traffic.

Petronas Syntium with CoolTech is uniquely engineered with strong oil chains which absorb and transfer excess temperature away from critical engine parts, stopping engine-damaging heat at its source.

The increased temperature dissipation of Petronas CoolTech lubricants gives three main benefits. It prevents engine failure by protecting critical components from temperature induced wear and tear.

Secondly, it delays the thickening of oil by resisting oxidation, ensuring optimum lubrication, and finally, it maintains peak engine performance by reducing harmful deposit build ups.

Complementing the engine oil offering is Petronas’ Tutela range of automatic transmission fluids.

Tutela’s many manufacturer approvals reduce the inventory that workshops are required to carry via a streamlined product range.

At the forefront is Multi ATF 700, a state of the art, ultra-high quality, fully synthetic, low viscosity automatic transmission fluid, developed for many modern US, European, and Asian vehicles.

Multi ATF 500 is approved for various powersteering systems. It is backward compatible with many older specification transmissions, while other available products cover CVTs, dual-clutch transmissions, manual transmissions, axles and general gear oils. Meanwhile, for trucks and heavy-duty applications, the Petronas Urania line is formulated with ViscGuard technology, designed to protect against engine build ups, such as soots, ash, particle deposits, and varnish.

This prevents abrasive wear and oxidation, which allows for continued optimal oil viscosity and engine performance in the long run.

The entire Petronas range is available through CoolDrive in various package sizes, suited to every application.

For more on Petronas lubricant technology, see cooldrive.co.nz.

COOLDRIVE.CO.NZ 0800 327 868

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Steering customers to the best decisions

CAR OWNERS DON’T ALWAYS MAKE THE BEST DECISIONS FOR THEIR CARS OR THEIR SITUATIONS. IT’S TIME TO USE A LITTLE HUMAN PSYCHOLOGY

Technical professionals might prefer working on cars to dealing with people, and if you are one of those, the following advice might not come easily but, if you can recognise people and see things from their own perspectives, you can guide them gently towards making the right decision.

Customers need to feel that they can say ‘yes’ or ‘no’ to advice, that they are part of the decision. Sometimes they simply want to stop or slow things down, because change is difficult. People need to feel in control. Steer them to make the best decision so it remains their decision. Their trust in you takes a lot of the weight of that decision off their shoulders, but aim to get the customer to arrive at the ‘yes’ decision on their own, with your help.

Try this: • Active listening — establish eye contact, nod, restate, or clarify what you hear if at all unclear. Be careful of not listening while you are thinking of the next thing to say. • Understand where the customer is coming from: bills, economy, old car, too many recent repairs, kids in school. Letting them explain will get them closer to making a decision. • The new customer will be wondering about you. Try to get them to think of you as a collaborative partner, rather than someone who wants to give them a bill.

What your customer feels about his relationship with you will form the foundation of how he views your products and services. Maybe ask an off-topic question about them to make a connection. Call them by their name. • You need to spend time building rapport and trust before going into the transaction. Give context to the problem, what it means, or how typical it is, versus just telling them what the problem is. That is, help your customer arrive at the ‘yes’ conclusion. • Smile! Good eye contact makes for a good customer connection. Use a friendly tone on the phone no matter how rushed you are.

The conversation that generally inspires the greatest trust is seeking mutual benefit — generally wanting what’s best for everyone involved. People trust people more when they view them as being similar or familiar. Realising you have their best interests in mind builds trust and nothing has more influence than a reputation of trust. Trust makes transactions quick and easy.

Inspire confidence in your knowledge, attitudes, skills, and style. Obviously, it’s advantageous to have the customer enjoy working with you.

Act and talk as if the customer is going to say ‘yes’. Use a confident and calm tone of voice. Don’t pause after each repair description — give them all the repairs at once so they have an accurate view. Expect a complete ‘yes’, which is easier when you explain that some things can wait, instead of trying to get it all at once. Then you can mention the high price/list price three times, before quoting your price. If they feel that price is personal to them, so much the better. There is no reason to fear any phone call. If you can do all this, it will be easier to make a profit.