BFL Coffee Table Book

Like any great organization, we are driven by our aspiration to be the best.

Our people give us our competitive edge and it has been our constant focus to empower our people to learn, grow, excel to create magic together.

This is a snapshot of our programs and initiatives that ensures that we remain a people centric organization as we continue to accelerate and expand into new geographies, products and markets.

We always say that people matter to us and this has got reflected in multiple ways over the last couple of years! Bajaj Finance promises ample opportunities through job rotations and internal postings. We ensure that these opportunities are provided to our 35,000 workforce across the country. A large amount of work subsequently happens to upscale and multi-skill our people, giving them better opportunities to enhance their variables and incentives.

Our cultural anchor, 'the wheel' as we call it, leads to the fundamental construct and where the culture, transparency, execution rigor and the trust that we built across levels empowers our people to do their best and grow to higher levels. A testimony to this is that 80% of our top leadership is by people who have stayed with us and grown with us through the years.

We have taken multiple initiatives to build engagement with our employees. We pride ourselves in one such initiative called the 'Own My Branch Framework.' Every leader at the HO has connected with one branch on the ground, where they communicate with each other every quarter, listen to grievances, celebrate success and festivals with their families. They are part of their family life and bring their challenges and their suggestions back to HO for action.

We have initiatives like the Dhan Utsav and Tree Plantation Drives which our employees contribute wholeheartedly in. We launched a technical training initiative called BYTE and hired 600+ engineers. We have a diverse talent workforce in the company.

Anupam Sirbhaiya Chief of Human Resources & Administration Scan to watch leadership messages

GO FOR GREAT

Women Matter

Women represent 3.9% of the overall workforce and 21% of our corporate workforce.

Our inclusive environment with a culture of belonging and a long-standing unwavering commitment to diversity and inclusion are the key factors responsible for our growth in size and trust.

Opportunities for All

Focused employment drives for women, differently-abled and employees affected by HIV Aids

Spectrum Policies for women’s travel, safety, flexible working hours & preferential transfers

Policies for Internal Governance

Framework as our commitment to Fairness and Justice 03

People Matter

Our People Our Pride

At BFL, we strongly believe that every individual has tremendous potential to excel. We give our employees the necessary space, infrastructure and opportunities to enable them to reach their fullest potential. We have in place frameworks and mechanisms which encourage them to experiment, innovate and take risks. The Resulting in boundless opportunities to learn and grow.

Employee Engagement

Fostering a Sense of Belonging

Own My Branch

Senior Leaders & HR Partners reach out to employees through physical & digital interactions. They guide the employees on multiple aspects of businesses, processes and events which helps them transmit the culture, ethos & values that BFL stands for. They celebrate employee wins, even in the most remote locations and this builds a culture of trust & camaraderie for our employees.

519 leaders reached out to more than 22,500 employees across 842 locations.

577 queries were addressed within the predefined turnaround time.

As part of our Celebrations Framework, we connected with more than 25,000 employees across 1,760 locations.

Pulse Calling Employee Connect Framework

Each quarter, we reach out to 25% of the employees, thereby ensuring 100% coverage in a year.

Our NPS score is 85% as of December’22

Branch Visits by HR

Our branch visits enable us to gauge the pulse of the employees and take effective measures accordingly. We act upon the feedback received, not only from our employees, but also from our off-roll partners.

Pulse Calling Program is over and above the regular branch visits conducted. It is to ensure that employee concerns have been addressed satisfactorily and enables us to consistently maintain all important human connect that makes our people feel valued.

Accelerated Growth Framework

To reward consistent performers within BFL by charting a fast-track growth roadmap with benefits like- Accelerated Career Movement for Auto-Promotion and IJP, differential compensation grid and priority access to various learning and skilling programs.

Leadership Matters

Long-Term Strategy, its Formulation and Communication

The Ruminate FY 2022-23, our flagship leader program had 500 participants across businesses.

2 batches currently

Rewarding Success

Values Matter

At BFL, our values or ‘Culture Anchors’ as we call them, are the core beliefs that are embedded in our DNA. They inspire our people, evoke emotions and give us a competitive advantage. They define everything we do, create and impact.

We reinforce our ethical norms and cultural values using numerous communication channels to safeguard our commitment to fairness and justice.

It covers good working norms, cultural norms, integrity norms and mechanisms to enable practice of dealing with violations of various norms.

Mind Your Behaviour Policy

Everyone in the organization, regardless of position, must follow our code of conduct. Acts such as physical or mental abuse, etc will result in disciplinary action.

Disciplinary Action Policy

BFL’s internal governance framework defines unacceptable employee actions and is designed to facilitate fair methods for dealing with disciplinary matters.

Ideas Matter

BFL has always been at the forefront of change and innovation through regular audits of every business process, identifying and eliminating redundancies, optimizing costs, digitizing our HR process, and reimagining business processes to make them new-age; digital, employee, and customer friendly.

ADAPT

Our Change Acceleration Innovation Framework helps build digital distribution capabilities, keeps customers at the center of everything, streamlines processes, and ensures a seamless customer experience. Business heads have a strong pitch and a clear communication strategy.

Our 180-degree survey exercise cultivates a sense of ownership and accountability in the business heads.

Digital Learning Initiatives

We have introduced an integrated set of learning assets designed specifically for our employees such as Harvard, Coursera, Go1, Percipio, etc.

LMS

Virtual Instructor-led Training (VILT), CIPs + Utilization (include TTT). There are 170 CIPS that deliver pieces of training internally.

MCD

Our Manager Capability Development initiative has trained close to 6000 managers in FY23 on people management skills.

BYTE

We believe in hiring young and training them right. We have introduced a Campus Talent program called BYTE (Bajaj Young Technical Engineers). This 5-week program focuses on grooming new talent and building capabilities in Information Age technologies and Data Sciences which covers not only soft skill and personality development but also basics like Excel, Data Structures and moving on to SQL / No SQL, Power BI, Python with PySpark, Databricks, Cloud (Azure) and DevOps.

Testimonials:

I'm very excited to share that I've started a new chapter of my life with BFL as a BYTE Intern. Big thanks to the entire Byte team for a smooth onboarding.

Super excited to start off 2023 with BFL as a BYTE Intern. Thanks for an amazing onboarding experience like no another, it can only get better from here.

- Abhishek Kumar

- Kushagra Gupta

Our Productivity Apps

Sales One App

DMS One App

DMS One App is a one-stop solution for the on and off-field Debt Management Services team. It provides access to all the functionalities required by the sales team to drive and deliver the results. The key benefits of this app include facilitation of Learning, Statement of Account Visibility, Scheduling of Meetings and Mobile Receipting.

The Sales One app has minimized the dependency of the sales team on product function and rationalized routine sales workflow. It has streamlined lead management with visibility regarding business & performance metrics through reports & dashboards in one place. Some more benefits of the Sales One app are the real-time alerts that help them to plan efficiently, better customer service management and competitor tracking.

Recognizing and Rewarding Innovation with-

Our Lighthouse Framework

- 540 & 224 Lighthouses releases in FY22 & FY23 respectively

Digital Initiatives as part of our (Recognizing & Rewarding) Framework

Digital Badges

R&R Multiplier and Broadcast

On-the-job training (OJT) through Employee 360

As of January 2023; 8,800 new hires completed OJT training at an 82% OJT completion rate.

Wellness Matters

BFL's PureLife initiative aims to improve the overall well-being of our people by providing them with a comprehensive yearly check-up.

The key programs under the aegis of PureLife are fun activities that improve focus, drive longevity within the organization and alleviate stress.

Pure Life The Impact

Floor Engagement Sessions covered more than 60% of our employees

1,028 employees shared appreciation for fellow employees on our Gratitude Wall

700+ people participated in the Bajaj Allianz Pune Half Marathon

BFL has a set of trained psychologists that provide one-on-one counselling sessions for its employees and their families. Issues like parenting, relationships or any other matters that cause mental stress can be resolved by seeking help and getting counselling. The process is entirely confidential and free of cost.

In FY 2022-23, 206 employees have benefited from the 1to1Help initiative. Till date, 48 employees have benefited from the face-to-face counselling sessions initiative.

Almost 4000 employees are covered under these stress management sessions conducted by a qualified counsellor. All employees can share their appreciation for a fellow employee on Gratitude Wall, in our intranet portal. Till date, 1028 such appreciations have been posted.

Celebration Matters

Celebration is core to our culture and as a part of our Celebrations Framework at BFL, we connected with more than 25,000 employees across 1,760 locations.