Franchise New Zealand - Year 33 Issue 02 – Winter 2024

CrestClean is NZ’s largest franchise system, with more than 750 operators nationwide. Since 1996, we have become a market leader in the cleaning industry, and the demand for our cleaning services continues to grow. We need more teams now!

With CrestClean you will enjoy regular contract revenue without facing the normal hassles and burdens of running your own business. There is no selling required.

A successful business opens the door to achieving fnancial goals in life, such as home ownership, investments and owning rental properties. A high percentage of CrestClean franchisees have been able to buy their own homes.

Our award winning franchise system gives you lots of support so you can enjoy operating your own successful family business.

Franchise opportunities are available now all

THE TIME IS NOW.

Around the country, people are starting to think about escaping the 9-5, reinventing their careers, or living life on their own terms. Many are realising that franchise business ownership could be the opportunity they have been looking for.

Create or maintain your own successful franchise system with legal specialists who focus on getting the legal nuts-and-bolts right - advice on all aspects from franchise agreements, contractual obligations and fair trading regulations, through to intellectual property and corporate structuring.

We understand what it takes to turn a successful business into a viable franchise by laying the legal foundations to help you reach your goals.

Goodwin Turner are franchise specialists with a team of industry leading legal experts. You can be assured of receiving practical commercial advice and individually tailored solutions that will add value

Experts in nationwide franchise signage.

From design to installation, we offer a complete signage solution to ensure your franchisees are brand compliant, right throughout the country.

WITH ONE PERSON AND ENSURE BRAND CONSISTENCY ACROSS YOUR NETWORK

For all your branding needs, call our National Accounts Manager, Peter Smythe 021 993 800

can also create an online shop for your franchisees to order direct.

WARM WELCOME THIS COLD WINTER

Redundancy is a hard pill to swallow. I know. It hit me for the one and only time during the first week of Covid lockdown Level 4 and it was hell. For many in New Zealand and around the world, the pandemic changed life for good – but not always for what seemed like for good at the time. With the latest tranche of job losses across New Zealand’s public sector and media impacting thousands of Kiwis, unemployment is hitting recent highs. Many Wellington-based professionals, in particular, find themselves facing an unexpected change of direction.

As devastating as it can be, redundancy need not lead to despair. Out of necessity, with literally zero income, I set up my own copywriting and editing business in the same week I’d been made redundant. I was grateful to have established a strong network of contacts and found a niche in helping organisations and individuals share who they were during strangely disconnected times.

Franchising can provide that network of contacts and that reputation, ready-made. With the right attitude and work ethic, using this solid foundation, those recently made redundant can build a successful, satisfying future. In this issue, readers can explore the options and opportunities afforded by franchising and discover how to get started on this popular post-redundancy road.

In compiling my first issue as editor of Franchise New Zealand, I’ve been struck by the breadth and depth of quality across franchising in New Zealand; the diversity of businesses and sectors, financial entry levels, locations, earning potential and innovation. But mostly, I’ve been heartened by the generous, warm welcome to this world by the people involved.

Already, I see a rich, exciting future for franchising here, powered by some impressive individuals who appear to have struck an elusive work-life balance enviable to many. By working together in a collaborative, compassionate and supportive community, the collective can benefit. And, if my hunch is correct, who knows, maybe there’s plenty of fun to be had along the way.

I hope to meet many more of you in real life soon.

Heather Barker Vermeer

Editor

Call 0800 FRANCHISE or visit franchise.co.nz to request additional free print copies of this magazine or a digital copy - sharing’s caring!

Heather at the offices of new publisher, Eden Exchange.

6 A Beginner’s Guide To Franchising 54 25 34

Calculating Return On Investment Turning Redundancy into Reinvention

Why franchising could be a golden ticket to a secure future when redundancy strikes.

Wondering how it all works?

Let us explain in this handy reference guide.

Bocky Boo Gelato – the franchise that brings the fun.

If you’re a bookkeeper, The Office Professionals can help.

11 Most Trusted, Growing Strong New franchisees excited by growth for Kitchen Studio.

13 Couple’s Art and Enterprise Alchemy

The Pottery Studio is a perfectly potty opportunity.

15 Mists of Time Ecomist Waikato 6000-plus client opportunity for sale.

16 Franchise News Updates Latest news stories from the world of franchising.

19 Changed Lives, Brighter Futures

Jani-King unlocks the potential in people.

21 Right Time, Right Place Geotech Information Services helps find the right sites.

22 What Are You Paying For?

Daniel Cloete looks at return on investment.

28 You’ve Come to the Right Place Pit Stop franchisee couple show how it’s done.

29 A Business to Be Proud Of A 20-year Service Excellence Award milestone for Cleantastic franchisees.

30 First Foray into Franchising

New Jim’s Test & Tag franchisee builds success.

31 Alice’s Wonderland Finance graduate found franchising with Two Dollar Things Plus.

33 Money Makes the World Go Round Franchise Accountants offer 12 tips to help franchisees.

39 Young Family Striking It Lucky Young family learns V.I.P. Home Services ropes.

41 Niche Franchise Assembles Gold Standard

Kitset Assembly Services –more than financial sense.

Philip Morrison explains how to calculate whether a franchise can deliver what you are looking for.

43 Local Success, Loving the System

The Local Guys’ winning formula for test and tagging.

45 Facial Recognition

Wynn Williams explain draft biometric tech Privacy Code.

46 What Makes a Great Franchisee Conference?

Greg Nathan’s tips on making an expensive event work.

CONGRATULATIONS!ALLTHATRESEARCH WILLGIVEYOUEVERYCHANCEOFSUCCESS. NOWCOMMITTOBUYINGYOURCHOSEN FRANCHISEANDGIVEITYOURALL SOAFRANCHISEISN’TFORYOU. THAT’SOK–BETTERTOFINDOUT NOWTHANWHENIT’STOOLATE

49 The Platforms Driving Onsite Safety Voideck is an exciting new opportunity in construction.

50 Bring Your Franchise Together Waipuna Hotel & Conference Centre is the perfect venue.

51 Passion Rules Black & White Coffee Cartel caffeinating Christchurch.

53 The Art of Cleaning Paramount franchisees find ideal work/life balance.

57 Cause for Celebration, Exceeding Expectation

Liquorland franchisees share their enthusiasm.

What’s the Best Franchise for You?

Here’s our roadmap to choosing well...

59 Money Spinner Speed Queen-equipped laundry business’s growth.

60 Uplifting, Upskilling, Uniting with FANZ

Previewing this year’s National Franchise Conference.

62 I Wish I’d Bought a Franchise Founding editor Simon Lord reflects on the advantages of franchises vs independents.

66 The Unemployment Paradox Franchize Consultants on how franchise systems take advantage of these times.

67 Mullets, Mates and Making Memories

A Wellington dad is turning heads at Rodney Wayne.

82 Fresh Faces at Franchise New Zealand Meet the new team taking our media into a new era.

68 Westpac Directory of Franchising Comprehensive details and investment levels on 275plus franchise and master franchise opportunities, advisors and index.

General

Editor

Business

Anna-Marie

Caitlin

Writers

Crispin

Ross

REDUNDANCY into turning REINVENTION

How franchising could be just the ticket after job loss

One thousand public sector service jobs were cut in New Zealand on just one day in April 2024. By June 7 the number of public sector job losses this year, according to Radio New Zealand figures based on ministries and Public Service Association data, neared 6000.

Across our mainstream media, 350 job losses resulted from the collapse of Newshub and a further 68 roles were cut at TVNZ. Yes, the redundancy rollercoaster has rocked Aotearoa in 2024. And Kiwi economists agree, the story for the remainder of the year looks like one of increasing job losses and a gloomier economy.

Westpac chief economist Kelly Eckhold summarises the situation in the bank’s May quarterly Economic Overview (see page 16). ‘Households and businesses will feel uncomfortable this year. Growth is not at disastrous levels but is weak, and the labour market will do a greater share of the required adjustment. It’s going to be a long grind to fiscal balance. The global economy is still weak, but some green shoots suggest promise down the track. Spring will come - but we need to do the hard yards through winter first.’

What this means for franchising

Dr Callum Floyd of Franchize Consultants suggests an initial plus to this rise in unemployment is that franchisors and franchisees will likely be able to find quality staff more easily. He says, ‘Right now, one of the bigger benefits has been filling job vacancies. That had been challenging some franchisees who had been struggling to open the doors due to staff shortages. And for both franchisors and franchisees, further growth may have been constrained through lack of quality staff. In itself, this is a big boost for franchising.’

He sees the opportunities as being two-fold, depending on where Kiwis sit on the franchising continuum. ‘Prospective franchisees should look for companies with a strong track record, quality franchise system, tools and support. Whereas established franchisors should look at ways to solidify their ability to attract and successfully establish (including access finance for) new franchisees.’

Change of direction

For those keen to explore a new way of working following redundancy, franchising can offer strong appeal. ‘A good franchise offers training, guidance, a known product or service and is, generally, a lower-risk way to go into business,’ says Franchise New Zealand founding editor, Simon Lord. ‘Many franchises also offer you the chance to do something completely new. If the industry you’ve worked in all your life is in decline, that can be a huge advantage.’

Having worked with franchises for over 40 years and been made redundant three times himself before founding Franchise New Zealand,

Simon has ridden many waves of change and has seen the sector do so, too. His advice to those currently experiencing redundancy?

‘If you select a franchise with a good solid base and a sound financial model, now could be a good time to start. Franchises traditionally perform better than independent businesses during downturns, and you’ll have an enthusiastic franchisor helping to stack the odds in your favour.

‘There may also be some good new locations coming on the market as other businesses close. Choose the right franchise and you could be well-placed when the recovery comes - as it always does.’

Funding a franchise

Investing redundancy pay into a franchise purchase is a proven path to consider. Whether it’s paltry, palatable or packs a punch, a settlement sum can prove a rare gift, with the ability to supercharge your next move. Trevor Fenton knows. He ploughed his redundancy pay from his telecoms role into purchasing a Jim’s Test & Tag business.

‘I’d looked at Jim’s Test & Tag as soon as I heard the rumours of job cuts,’ he says. ‘It fitted my skills, was customer-focused, would give me flexibility of lifestyle, and would get me out of the office onto the road once more.’

As with many franchises, franchisees need not necessarily be qualified or experienced, Trevor discovered, with full training, necessary equipment, training and support offered as standard. And the trust that comes from aligning with a proven system and brand can be music to a redundant person’s ears, he says. For Trevor, being a franchisee has surpassed the expectations he’d had when taking the leap four years ago.

‘I knew I’d have to work hard and put myself out there at first, but it’s given me a great deal of flexibility and an easier life. The Jim’s Test & Tag support systems mean you can programme regular visits to keep your customers safe and legal, so you’re actually taking a problem off their shoulders, while building recurring income. No matter what the economy is doing, demand is ensured thanks to the legislation. It all adds up to a great business.’

Coffee and chocolate

The adage that, even in a recession, Kiwis will still want coffee and chocolate rings true for Columbus Coffee franchisees, Shawnee and Jesse Southon. In 2020, the pair were both working at Fox Glacier when Covid hit. ‘We were made redundant, so we decided to do a road trip and see the South Island,’ Shawnee explains.

‘We got to Oamaru and just loved the place. Then we heard there was a new Columbus outlet and, lo and behold, they were advertising for a

Why franchising could be a golden ticket to a secure future when redundancy strikes

By Heather Barker Vermeer

manager. I applied and got the job then, within the year, the opportunity to buy the franchise came up,’ she says, illustrating that the path to franchise ownership isn’t always a direct one.

Redundancy meets relocation

Offering a change of scene when faced with one of life’s crossroads, franchising can present an appealing avenue to relocation. This is where redundancy led Marc Simkin.

Involved with manufacturing and operations in large New Zealand companies since leaving college, Marc experienced redundancy three times over. ‘I’d always managed teams and operations with big firms like Fisher & Paykel, but after three redundancies I thought it really was time to try something different. I’d always hankered after owning a business and getting out of Auckland was also a priority.’

He now runs his V.I.P. Home Services cleaning franchise from the laidback coastal community of Mangawhai.

Working style

Switching work styles as well as environments can be an opportunity afforded by franchising when redundancy prompts action. This was a double plus for Marc when changing careers, he says. Having completed triathlons, he likes to stay fit, so looked for a franchise that enabled him to integrate this healthy lifestyle into his work.

‘That narrowed my search down to a business that would keep me in condition and active,’ he says. ‘The alternative, after my last redundancy in January 2020, was the consultancy world, but that would have meant Auckland again. When I found V.I.P, I realised it was what I was looking for ... once I’d crunched the numbers it made real sense. It also gave me a lot of confidence to have such a well-proven system giving me the support I needed.’

Capital exodus?

Data from recruitment specialists Robert Walters shows a 112% surge in job applicants across New Zealand compared to the same time last year, coinciding with widespread public sector layoffs. Bridget Clarke, Senior Director, Wellington, said, ‘We have already witnessed a 45% surge in the number of individuals applying for roles in Wellington compared to the same time last year, with our other offices across New Zealand reporting even higher increases.”’

The recruitment consultancy has particularly noticed a rise in people seeking to relocate from Wellington to other regions, especially Auckland, and overseas to Australia. Its Auckland office has already experienced a 179% increase in applicants for live job vacancies, compared to last year.

Switching it up

At the age of 61, John Eban left the Christchurch company he had worked at for 42 years. Much like The Pottery Studio’s Ray Aucott (see page 13), John hadn’t planned to switch careers, but Covid hit the travel sector like no other. Whereas Ray worked in travel wholesales, John worked as an engineer.

‘There had been several rounds of voluntary and forced redundancies, and it had become a pretty unpleasant environment,’ John says. ‘I’d always been passionate about what I did, but I was pretty disillusioned, to be honest.’

Seeing an advert for Pukeko Rental Managers piqued his interest. ‘I had no experience in rental management whatsoever,’ he says. ‘But I’d always thought if I won Lotto, I would buy a few properties and run them myself, so this appealed.’ John spoke to the franchisor, agreed an exit plan with his employer and walked out of the door for the last time.

‘On the face of it, what I was doing in engineering was so specialised that you don’t think of being able to do anything else, which makes it very daunting to start again. But what I’ve realised is that, actually, I’ve had a lot of training and got a lot of skills that are transferable into other areas: project management, leadership, time and resource management. … 10 or 15 years ago, I might not have had all those skills, but now I’ve realised they are perfect for running my own business.’

Believing that buying a franchise was the perfect option for someone in his position, John says, ‘A franchise allows you to work for yourself in your own business with the added security of a safety net. There are people to talk to and help guide you in the right direction.’ Four years on, like many who have entered franchising on the back of redundancy, he hasn’t looked back.

Consideration is key

‘Whatever you decide to do, take your time, take advice and make sure you have the full support of your family,’ advises Simon. ‘Going into business is a big step so tread carefully. That way, you could be the next person to say, ‘Redundancy was the best thing that ever happened to me.’

Is it your time?

If you think franchising could be for you, read Franchising For Beginners (page 25) and What’s The Best Franchise For You on page 34 for a roadmap on getting started. You can also head to our website to check out our up-to-the-minute franchise directory to see what’s currently available in the New Zealand franchise space.

WHERE FRANCHISE ASPIRATIONS

AFTER DINNER DELIGHT, SERVING UP LOADS OF FUN

Bocky Boo Gelato - the franchise that brings the fun to town

When the De’Ath family returned to New Zealand after a four-year stint in the Australian Northern Territory, they came back with a plan to serve up epic amounts of delicious gelato to the people of Whangārei.

Armed with a vision to help transform the inner city into a fun place for families to hangout and make awesome memories together, they enlisted everyone they knew to make it happen.

As only friends can, Josh Van Berkel didn’t hold back from suggesting to Chris De’Ath that his time under the Northern Territory sun might have made him a little crazy.

Chris & Ruth De’Ath

‘Firstly’, says Josh, ‘they were returning to live in Whangārei, not Rangiora – our hometown.’ And given Chris’s complete absence of hospitality experience Josh was less than convinced that he could pull it off.

Josh continues, ‘I had to give them points for the name though - Bocky Boo Gelato, both original and highly memorable. Bocky Boo being their youngest daughter Kaela’s childhood nickname.’

Well, that was in 2019. A lot has happened since then and, according to Josh, ‘you could say I’ve had to eat a scoop of “humble gelato”.’

With his wife Liz and their three kids, Josh went on several holidays to the Bay of Islands, each time visiting Chris’s Bocky Boo Gelato in Whangārei on the way.

‘Wow, were we impressed!’ Josh says. ‘The location, creative design, brightly coloured fit-out, displays full of gorgeous gelato and tasty treats, staff who clearly love their work, and, of course, the queues of happy customers were all very impressive.’

Josh was sold on the concept and approached Chris with the proposal to become the Rangiora Bocky Boo Gelato franchisee. ‘In November 2022 we opened and already I can say it is the best business and lifestyle decision we have ever made,’ says Josh. ‘Who cares that we had no previous hospo experience!’

Who doesn’t love gelato?

Chris laughs at the memory of Josh questioning his sanity. ‘He definitely thought we’d bitten off more than we could chew, but I felt Whangārei desperately needed Bocky Boo Gelato as a seven-days-a-week fun café.

‘We knew we could create wide customer appeal, opening mid-morning until late evening. We wanted somewhere people could go after meals at nearby eateries, or even come out after dinner at home. Somewhere families and friends could enjoy a fun, dedicated dessert experience together.

‘It’s been special for us to be able to provide a positive, super fun workplace in which our teenage kids can learn valuable life skills. It’s enabled them to save money; one daughter is funding a business degree, while another decided to buy a new MG3. People really love the family vibe of the place.’

The perfect lifestyle business

After a successful career in radio, Josh had become an early franchisee of GroutPro by ProGroup. Having built up his franchise – with no previous tiling or grouting experience – he sold it, switching to a career as a pastor.

‘We were fortunate to be able to become Rangiora Bocky Boo Gelato franchisees and to locate an ideal corner site, with two street frontages. It’s a decision that has rewarded us with income well ahead of projections; we made $35,000 in the first month and have never looked back. Even the winter months don’t put customers off; we see more hot desserts and specialty hot chocolates sales!’

The business is a family affair, with Liz at the helm for an average of three days a week and the kids mixing homeschooling and social lives with working in the café, while Josh takes shifts in between being a pastor. ‘Having fantastic staff also contributes to us enjoying a great work-life balance,’ he says.

Tapping into the right talent

As a franchisor, Chris has leaned on his aviation management experience, previously managing a fleet of 11 aircraft and a team of 40 staff, along with input from lawyers, accountants and other professionals to develop the Bocky Boo franchise model to a very high standard.

Having the highest quality product to bring to the market was important. ‘We didn’t go into this lightly.’ Chris explains, ‘We did a lot of research to tap into the right talent, like the Italian gelato master who taught us the art of gelato making. We also chose the renowned Coffee Supreme as our supplier and for ongoing barista training.’

The Bocky Boo Gelato investment is $150,000 to $350,000, depending on size and location. This includes gelato making equipment, baking facilities, site fit out, all franchisee and staff training, ongoing support and marketing. Advertising is based on creative social media content and word-of-mouth. Additional and ongoing support can also include location selection, lease negotiation, and day-to-day management assistance.

Gelato, desserts and coffee

The Bocky Boo franchise model is simple and based on proven operational and safety systems. Chris and his wife Ruth are still involved with mission and aid work, which the business model allows them the freedom to do. Besides the incomparable gelato range, income streams include on-site baked goods and desserts, coffee, gelato birthday cakes, and party catering, with tremendous potential for multi-unit franchisees.

‘We’d love to hear from potential franchisees who, like Josh and Liz, are keen to open their own Bocky Boo Gelato as the fun place in their town.’

Advertiser Info

Bocky Boo Gelato www.bockyboo.co.nz

Contact Chris De’Ath 022 083 2349 hello@bockyboo.co.nz

Noah Buchanan

TURBOCHARGE

YOUR BOOKKEEPING BUSINESS

If you’re a bookkeeper or tax agent serious about growing your business, The Office Professionals can help make it happen

Sukhu Sandhu is a registered tax agent with excellent communication skills; he’s an experienced bookkeeper with five years’ experience in various accounting support roles and holds a bachelor’s degree in accountancy.

For the past four years, he has been focused on delivering a highquality accounting service to his clients across North Canterbury. However, like many self-employed bookkeepers in New Zealand, Sukhu felt he was struggling to reach his full potential in the business.

But rather than simply continuing to be frustrated by his situation, he decided to do something about it.

‘I was convinced that the best way to reach my full potential in business was to become part of a bookkeeping franchise that could deliver all the support and guidance necessary,’ explains Sukhu.

After fully researching the marketplace, he discovered a perfect franchise partner in The Office Professionals, and he’s never looked back. He says he can see the impact this has had on his dream of achieving financial and personal freedom.

‘I truly believe my franchise relationship with The Office Professionals is an absolute confidence booster, with huge potential for the development of my business.’

Peace of mind

Cheryl Roberts, founder of The Office Professionals franchise, says Sukhu was typical of many bookkeeping business owners in New Zealand. She has seen many struggle to grow and sustain their businesses, finding it hard to attract new business and develop better systems to make them feel more in control of their future.

‘Many businesses fail within the first year, and many others just never really thrive. That’s why The Office Professionals franchise model delivers such peace of mind,’ Cheryl says.

‘We’ve developed a robust, flexible and lucrative business model that has been proven over many years. We provide that necessary support and guidance to ensure you maximise revenues and build a business that is worth owning, as well as worth selling when the time’s right.’

A reputation second to none

When assessing a franchise opportunity, it is always important to consider the calibre of the support it provides, says Cheryl. For over a decade, her own Rotorua-based business has built a solid reputation within the bookkeeping sector and local business community, being named overall winner of Rotorua Most-Trusted Business Awards three times.

‘Now, we are expanding and sharing our industry knowledge and business model with like-minded people who can benefit from our brand strength, systems and negotiating power. This all comes from being part of a larger group’, Cheryl says. ‘We’re planning to appoint franchisees in all of the country’s main centres.’

You are never alone

As a franchisee with The Office Professionals, you’re never on your own. There’s always someone to bounce ideas off; someone you can call on when you need advice or direction.

‘Franchisees can look forward to comprehensive training, professional development, operational support and executive guidance that encourages growth from day one,’ explains Cheryl.

‘They will also benefit from ongoing tax filing and compliance assistance, as well as call centre and marketing support from a dedicated franchisor invested in their success.

‘With the right tools, training and advice we guide and support our franchisees to get their businesses flourishing. This includes the best way to market services to clients and maximise revenue.’

Leveraging the brand

Sukhu is under no illusion about how far The Office Professionals brand can take his business. ‘My aim is to bring unparalleled value to our clients through cloud-based solutions, advances in technology, and a commitment to building long-lasting relationships,’ he says.

‘And my vision is to set a new standard in the bookkeeping sector, where precision meets efficiency, and where every client feels valued and supported in their financial journey.’

Cheryl is keen to hear from others, like Sukhu, who are looking to turbocharge the growth of their bookkeeping businesses. ‘Wherever you are, from Kaitaia to Invercargill, The Office Professionals can help you make the most of your experience. Call today to find out more.’

Contact Nicola Bow P 022 194 8747 nicola@firstfranchise.co.nz

A Brand-New Opportunity for Bookkeepers with Big Ambitions

Suitable for someone with a finance background, registered as a tax agent and/or has bookkeeping experience.

Build a business worth having—and worth selling when the time comes. As a long-term investment, the Office Professionals franchise could pay for itself 20 times over.

Sukhu Sandhu

New CEO and new franchisees excited by growth plans for Kitchen Studio

MOST TRUSTED, GROWING STRONG

Readers Digest asked. Consumers responded. And, as they have been for the past eight years, Kitchen Studio was voted the most trusted kitchen brand in New Zealand.

Responsible for creating feelings of confidence and security, trust is the five-letter word that speaks volumes to a potential Kitchen Studio franchisee or client. Further reinforcing trust in Kitchen Studio, Dawn Engelbrecht, one of the country’s most successful franchisors, was last year appointed Kitchen Studio CEO. Dawn took up this position after having been a Kitchen Studio independent director since 2021.

More than just enrolling her two young children in sKids (Safe Kids in Daily Supervision), in 2000, Dawn invested in a sKids franchise. Six years on, she became co-owner of the sKids franchise system.

When Dawn left in 2019, her business acumen and entrepreneurial drive were acknowledged for growing sKids into the country’s leading before/ after school care and holiday programme provider for primary aged children. Somehow, Dawn also found time to join the boards of several organisations, including the Franchise Association of New Zealand.

Exciting changes

‘We are making exciting changes at Kitchen Studio,’ says Dawn. ‘And although the economy has slowed, we are poised for growth.

‘Historically, an economic downturn sees many homeowners preferring to invest in improvements rather than overseas holidays, which means even more business for Kitchen Studio franchisees. And who better to trust with their hard-earned money than Kitchen Studio? It’s something New Zealanders have been doing for 40 years.’

Kitchen Studio now has four highly reputable manufacturers in the North and South Islands, which Dawn says provide the capacity and quality controls to ensure franchisees have continuity of supply for fast, efficient delivery of kitchens, where no two are the same.

Exciting developments sit on top of strong foundations, however.

‘Kitchen Studio’s core competitive benefits and values are unchanged,’ says Dawn. ‘Every new franchisee continues to automatically become a Kitchen Studio shareholder. The better our franchisees do, the better we do and the higher their shareholder returns

‘The requirement for each franchisee to employ or contract qualified designers, or to earn their own design qualifications, shows Kitchen Studio’s commitment to designing and professionally installing bespoke kitchens that exactly fit the client’s brief. Fixtures and fittings are always from trusted brand partners, and this further underscores our ability to provide the Kitchen Studio 10 Years Total Trust Guarantee.’

Kitchen industry legend

Taking Kitchen Studio into a new era of growth, Mark Bruce has been employed as operations and franchise manager. Mark began his career as a cabinet maker and is recognised as one of New Zealand’s most respected kitchen designers. The recipient of many awards, Mark has tutored kitchen design and run his own successful kitchen business.

Jo and Scott Tozer, of Kitchen Studio Christchurch North, are among the most recent franchisees. They don’t hesitate rating Mark as a unique Kitchen Studio asset.

‘What Mark doesn’t know about kitchen design, manufacture and installation isn’t worth knowing,’ says Jo. ‘As well as design contribution on our showroom kitchens, he rolled up his sleeves to help us for our opening date in October 2023, when CEOs and national managers of leading supply companies attended, along with fellow franchisees. That was our first taste of franchisee support – it was terrific!’

Scott and Jo had more than 25 years in the hospitality and entertainment industries before Jo moved into sales and marketing and Scott into promotions and business analysis.

Trust factor

‘Kitchen Studio has that all-important trust factor and, as Jo and I are all about our client experience, we particularly appreciated that Kitchen Studio provides clients with deposit protection,’ explains Scott.

‘Being a positive cashflow business, no requirement for stockholding and the focus on kitchen renovations and replacements were also pluses. Ours is a greenfields territory and, wanting to be in a retail area rather than commercial, we secured what we knew would be the ideal location in Merivale, opposite St George’s Hospital.

‘It’s really working for us. So too, is opening on Saturday and Sunday. For many couples, Sunday is the only time they can get together to talk to us about their kitchen aspirations.’

Six kitchens in the couple’s 250m2 showroom are there to inspire, give clients options for cabinet finishes, benchtop options, demonstrate organisation and space savings systems and display the quality of components supplied as the Kitchen Studio standard.

‘We both share the goal of building our franchise through ensuring our clients get a genuinely bespoke kitchen,’ says Jo. ‘We provide a seamless wrap-around experience from in-home design consultation through to cooking the first meal. It’s only early days and already we have two designers on staff, an operations co-ordinator and a contract design detailer.’

Income has tracked well since opening, and is six months ahead of projections. The pair’s investment was a $250,000 fee, which includes an exclusive territory. They secured additional funding for premises, showroom fit out and start-up capital.

‘With Kitchen Studio’s reputation, there was no trouble with finance,’ says Jo.

‘Trust us, for a couple or like-minded friends or family, kitchen renovation and replacement is big business. Kitchen Studio is your first and only franchisor choice. Call Dawn today.’

Kitchen Studio www.kitchenstudio.co.nz

Contact Dawn Engelbrecht

P 027 291 9904

dawn@kitchenstudio.co.nz Advertiser Info

Jo Tozer, Scott Tozer and Dawn Engelbrecht, at the Annual Conference Gala Awards

JOIN AUSTRALASIA’S LARGEST INDEPENDENT TOY RETAIL GROUP

Toyworld are continuing expansion in selected locations throughout New Zealand and looking for the right people to join us in these exciting new ventures. We are the experts in toy retailing, with over 170 stores throughout Australasia.

Terry Worthington Operations Manager, Toyworld NZ 021 935 362 terryworthington@arnz.co.nz www.toyworld.co.nz

The range of capital investment and opportunities vary between locations. For more information please contact:

• Van, stock, training and more from under $30,000 • 5 days a week • Build your own business • Sell solutions not time • Proven

COUPLE’S ART AND ENTERPRISE ALCHEMY

A perfectly potty opportunity brings the fire and the fun to franchising for The Pottery Studio

Married for 40 years, Ray Aucott and Penny Henderson are a couple who exude fun, and they are fizzing with an infectious enthusiasm for their unique, innovative new franchise.

The Pottery Studio is lighting up lives across the Bay of Plenty and Waikato. It is now poised with potential to fire up across New Zealand after the pair decided to open their proposition up to franchisees.

Following the pandemic, this humorous, heart-warming couple have struck business gold. Their creative ‘in real life’ experience is proving popular with corporate businesses to creative kids, cancer survivors to celebration organisers galore. Pottery has hit a purple patch. And Ray and Penny are perfectly placed to play their part in extending its power and potential.

A potted history

Former art teacher Penny first learnt pottery-making in 1970. She met Ray, 42 years ago, in Sydney Airport. Originally from the UK, Ray worked in travel wholesale for over 40 years. When Covid hit, it rocked his industry. Pivoting to pottery is never anything he could have imagined.

‘Because I’d been in the travel industry for such a long time, after 18 months of Covid, running pottery classes was just a nice little thing that came about. It’s absolutely blown up, however, and made us realise it’s something people really want to get out and do.’

They began putting on pottery classes in the Bay of Plenty and haven’t looked back. The Pottery Studio was born, with Ray securing the company name as a Christmas gift to Penny. Being consistently oversubscribed brought them to the idea of franchising their business.

‘We realised this idea had legs,’ says Ray. ‘We noticed that people wanted to get out there and have real life, offline experiences together. Making pottery just took off! It seemed to tick a lot of the right boxes at the right time.’

Firing up the fun

Experienced ceramicist Penny is in her element. ‘We enjoy introducing people to pottery in a fun, exciting way. The laughter at our workshops is infectious; people seem to love the experience!’

With the popularity of the pottery classes exploding, and word spreading across their region, the pair began offering mobile workshops. In a fully kitted-out van, the couple visit different towns with all the equipment needed to deliver fun-filled, multi-sensory sessions, hosting up to 60 people at a time.

‘We discovered a mobile pottery studio was a huge hit! People began asking if we could come to Whakatane, then Hamilton, and various places. Our latest workshop in Ōpōtiki will have 80 people coming over two nights – it sold out within an hour!’

The mobile van has bespoke shelving for equipment, aprons hung along a rack, boxes of clay and tools. In fact, so successful has the business become that The Pottery Studio is currently New Zealand’s largest purchaser of pottery clay, apparently.

Corporates and communities

Creating communities is key to the couple’s success. Business has expanded into corporates and organisations across sizes and sectors planning pottery workshops as team building opportunities, rewards, celebrations and more. Zespri, Fonterra and several banks are among repeat customers.

A recent Mother’s Day workshop was a hit in Hamilton, baby markmaking sessions are popular, as are hens and birthday parties, and retirement village visits. A regular session for breast cancer survivors offers support and friendship.

Tauranga has become the hub of The Pottery Studio. It’s where the couple live and have gained a solid reputation. Knowing the time is ripe for expansion, the pair chose the franchising model as the ideal vehicle through which to evolve.

‘The Pottery Studio appeals right across the board,’ says Penny. ‘Initially, we were just thinking about opening The Pottery Studios in new venues, but we’ve decided we’re getting too old for that, and we’re already absolutely flat out as it is!’

Fresh franchise potential

Ray says, being from a business background, he could see how franchising made sense. ‘Creating a franchise will allow us to spread The Pottery Studio. I see it as being a bit like when you’re a kid and you get your first bike; you can suddenly go so much farther!’

The franchise fee is $165,000 +gst, with some vendor finance potentially available. Franchisees will be responsible for workshop lease (ideally 200-300m2) to fit 60-plus people.

‘We will supply two firing kilns, a pug mill, furniture (such as tables and chairs), all start up tools and the first tonne of clay, glazes and colours required, as well as a week’s comprehensive training in Tauranga,’ says Ray.

Training week will cover all aspects of the business and running pottery workshops, he says.

‘With The Pottery Studio, you will have all the support, training and guidance you need. This is a massive start, with far less risk than starting your own new business.’

No pottery experience is necessary, just business acumen, an engaging personality and a drive to succeed, Ray says. Hamilton seems a natural next progression, as a franchise location, but Ray and Penny have their sights set across the country.

‘Once we have got the ball rolling, we’re only going to be limited by our imagination!’

Curious about The Pottery Studio’s potential as a franchisee? Contact Ray today.

Advertiser Info

The Pottery Studio www.potterystudio.co.nz

Contact Ray Aucott ray@potterystudio.co.nz

A crafty franchise

Pottery on the road!

The Pottery Studio

Benefts of Franchising

In New Zealand we have over 600 franchise systems, making us one of the most franchised markets in the world per capita. There are no guarantees in business, but with a recognised and established franchise like Fruit World, you’re on the right track.

ASB and Franchising

Our specialist franchise team has been proudly assisting franchisees and franchisors in New Zealand since 2003. With three full-time franchise specialists, we have over 25 years experience in franchising combined. The team assists ASB’s Business Managers throughout the country who are ready to listen and help you achieve your business ambitions.

Funding and Transaction Banking

In some cases, ASB can fund up to 100% of the ingoing costs to purchase your franchise. This can be achieved where you have suffcient equity in property that you own, or a mixture of cash, equity and some funding against the business value itself.

ASB will provide a competitive offer that will include:

• A local Business Manager that understands your business to assist with the transaction

• A broad suite of business lending products designed to meet your funding requirements

• Competitive interest rates and fees

• A user friendly online banking platform with excellent functionality and integration with most cloud based accounting software

The Process

1. Discuss your needs with an ASB Senior Franchise Manager

2. Introduction to a local Business Manager

3. Complete a Business Loan Application

4. Credit Assessment process begins

What next?

Simply contact Rohann to get started.

5. Business Manager advises outcome asb.co.nz

Rohann Dobbin Senior Franchise Manager

021 942 178

rohann.dobbin@asb.co.nz

Retirement beckons, opening Ecomist

Waikato 6000-plus client opportunity

MISTS OF TIME

Ten years ago, Karen Keenan arrived home with an Ecomist Odour Neutraliser aerosol, an Ecomist automatic dispenser and the proposal that her builder husband, Jon, get off the tools and into a business that maximised his gift of the gab.

‘Earlier that day, I had experienced a wonderful aroma. As a nurse, I’m used to hospital smells, but this was different,’ recalls Karen, while relaxing on the Gold Coast’s Coolangatta Beach.

‘Asking my fellow nurses about this soft fragrance, I was told it was our new Ecomist Odour Neutraliser automatic dispenser. Saying I’d love one for home, I was given the address of Ecomist in Hamilton.’

Sitting beside her, Jon chuckles at the memory of what happened next.

‘When I walked into Ecomist, I was greeted by a man in his mid-60s with, what I describe as, a nice face,’ continues Karen.

‘Telling him I’d like to buy a can of Ecomist Odour Neutraliser and an automatic dispenser, he asked if I’d also like to buy his business and become the Ecomist Waikato franchisee.

‘I know he’d asked in jest but, behind his smile, I could see he was serious. He told me he had reached an age where he wanted to retire from a very profitable and enjoyable business. The more he spoke, the more I pictured Jon standing behind the counter.’

For his part, Jon says he would be lying to say he wasn’t interested. ‘Had I not, I don’t think that, in June 2024, I’d have my Ecomist Waikato franchise on the market and be on Coolangatta Beach getting a taste of what I hope will soon be part of our retirement lifestyle.

Earning from day one

‘I knew of the Ecomist brand,’ recalls Jon. ‘And after 35 years as builder –25 of those in the UK – I agreed it was time for a change.

‘Meeting and talking with people is something I enjoy. And, with this opportunity, I knew we wouldn’t have to leave Hamilton. I also knew the benefits of being a franchisee under a respected brand. With this opportunity, I knew I’d be earning from day one.’

Through due diligence, Jon says he learnt Ecomist is a New Zealand company launched in 1992. He discovered it manufactures and distributes premium aerosol-based, automatically dispensed insect control, odour neutraliser and fragrance products to commercial and domestic customers. He found out how Ecomist dispensers have fully programmable technology, which ejects small volumes of fine particles that stay in the air longer for lasting effect.

Ecomist products are manufactured at the franchise’s Rotorua base, by parent company Damar Industries; a New Zealand success story in itself.

Dating back to 1968, Damar Industries began in a converted cowshed near Tauranga. Today, it is a globally respected manufacturer of coatings, chemicals and aerosols. All Ecomist insect control products are made from natural pyrethrins, considered the safest insecticides around people and pets.

Unlimited market

‘Meeting with the then Ecomist NZ General Manager confirmed the Ecomist Waikato franchise was for me,’ says Jon. ‘Especially when he explained how Ecomist provides franchisees with three solid, recurring revenue streams, across commercial and residential sectors. He also reminded me of how unlimited the Ecomist market is; from Waikato homes to cafés, restaurants, fast food outlets, aged-care facilities, childcare facilities, banks and more.

‘The first revenue stream is generated by customers ordering products via the Ecomist website, the franchisee in the nearest territory fulfils the order to where it is to be sent.

‘Revenue stream number two is selling Ecomist products through local retail outlets. Revenue stream three is the commercial side of the business. This sees franchisees, or their staff, providing ongoing services with programmable dispensers delivering aerosolised insect or (odour neutralising) fragrance control.

Multiple income streams

‘These income streams very much describe the Ecomist Waikato business base, which is also the country’s biggest Ecomist territorystretching from Pokeno to Turangi,’ says Jon.

‘Right now, we have 6000-plus clients - 25 percent commercial, 75 percent domestic. There’s still huge potential for growth. Ideally, I would like our experienced office assistant, Roseanne Catchpole, and popular service guy, Grant Pennel, to be part of the sale.

‘Ecomist Waikato is not a difficult business to run; it has provided us with an easy lifestyle. For the first four years, I worked five to six hours a day but, since then, and having Grant on board, it’s down to one or two hours a day, to generate excellent profits reflected in the sale price of $650,000. This includes retail premises, ongoing training in Ecomist systems and procedures, marketing support and more.

‘Camaraderie among franchisees is amazing. We’re like one big family looking out for each other. Personally, I’d love to see interest from a youngish couple, or two friends or family members, who are “people people”, have some business understanding and ideally some selling experience,’ says Jon.

‘Now it’s come full circle. After 10 years, we have Ecomist Waikato on the market so we can retire while we are still relatively fit and healthy.’

Ecomist Group General Manager Ian Robertson advises, ‘Jon’s 6000-client Ecomist Waikato franchise is a fantastic opportunity. But if, for whatever reason, it’s not for you, we have two other potential opportunities, one North Island and one South Island, so please feel free to contact me for more information.’

Advertiser Info

Ecomist www.ecomist.co.nz

Contact Ian Robertson P 027 433 4513 ian.robertson@ecomist.co.nz

Jon Keenan

FRANCHISE NEWS UPDATES

Franchise New Zealand is much more than a quarterly print magazine. If you want to keep up-to-date with news in between print issues, go to www.franchise.co.nz, sign up for our free monthly newsletter, follow us on LinkedIn, Facebook or Instagram. Here are some of the latest news stories from the world of franchising...

VISA CHANGES FOR FRANCHISEES THIS MONTH

Changes to the Accredited Employer Work Visa scheme (AEWV) announced on 7 April by Immigration Minister Hon Erica Stanford were welcomed by franchisors and franchisees around the country. Franchisees will now be treated equally to other employers, ending the discrimination against franchisees that has been in place since January 2022.

‘Getting our immigration settings right is critical to this Government’s plan to rebuild the economy,’ said the Minister, ‘I am bringing in a suite of changes that will improve the AEWV scheme and ensure we are better testing the local labour market and reducing the risks of putting New Zealanders out of work. Many of these are not new, but rather a return to pre-pandemic settings that better balanced the needs of business with the wider interests of New Zealand.

‘It is important that the AEWV settings facilitate the right mix of skilled temporary migrants to address genuine skill and labour shortages, support rebuilding the economy, and to help manage numbers and pressures on core infrastructure, such as schools, housing, and the health system.’

In a mid-May update, an announcement from the Customer Division, Immigration New Zealand Ministry of Business, Innovation & Employment, confirmed:

• The franchisee accreditation category will be no longer be available from 16 June 2024.

• Franchisee employers will instead be able to apply for and hold either standard, high-volume, or triangular employment accreditation, depending on their circumstances.

• This change will reduce costs for franchisee employers and put them on an even footing with other businesses operating in the same industry.

• The accreditation of current franchisee employers or employers who apply for franchisee accreditation before 16 June 2024 will not be impacted.

If you are a franchisee employer looking to apply for accreditation or you currently hold franchisee accreditation, you will be able to apply for another accreditation type of your choosing after 16 June. MBIE recommends waiting until this change has taken effect to avoid needing to meet existing franchisee accreditation requirements and pay the franchise accreditation fee.

FORMER CEO OF MCDONALD’S NZ DIES

Franchise New Zealand was very sorry to learn of the death of Al Dunn, the former CEO of McDonald’s. Serving the company from 19932004, Dunn joined McDonald’s as a management trainee in Australia. He rose to lead the company on this side of the Tasman, as well as taking an operations role with the McDonald’s global corporate headquarters in Chicago.

Franchise New Zealand team grows

Franchise New Zealand welcomes new editor Heather Barker Vermeer, who has been working alongside outgoing founding editor Simon Lord since March to facilitate the editorial transition of the magazine and its digital channels under its new Eden Exchange ownership.

Last month, two new sales publication executives joined the team – Anna-Marie Staples and Caitlin Chatterley. The pair will support Franchise New Zealand as it expands its offerings under recently-appointed general manager, long-standing employee Sally Knight. Head designer, Stu Sutherland of New Plymouth-based design agency Smokeylemon came

Not Authorised for Reproduction

on board late last year as another one of the fresh faces to lead New Zealand’s favourite franchise news publication into a new era. Sally paid tribute to the work of founding publishers Simon and Lorraine Lord, who sold the business to Eden Exchange in December and officially retire at the end of June. ‘Franchising in New Zealand owes a lot to Simon and Lorraine’s experience, energy and enthusiasm for the sector since they first arrived here in 1991,’ said Sally, ‘We will miss them tremendously, but look forward to carrying on their Franchise New Zealand legacy.’ Read more about the new team on page 82.

WENDY’S

NZ SOLD TO WORLD’S LARGEST FRANCHISEE

American franchise giant Flynn Group has purchased Wendy’s NZ for an undisclosed sum. The New Zealand master licence for the American burger chain was put up for sale in 2022 by the Lendich family, who have operated the business here since 1988. The company has over 20 restaurants in New Zealand, all operated directly by the master franchisee.

The USA-based Flynn Group, who completed the purchase in May, has more than 2,600 units globally with a combined turnover of US$4.5 billion. It has franchises for Applebees, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Flynn Group first entered the Wendy’s system in 2021 with the acquisition of 190-plus restaurants in the USA, and in 2023 acquired Wendy’s master licence for Australia.

NEW PODCAST: FANZ CHAIR BRAD JACOBS’S ORIGIN STORY

Al Dunn

Dunn eventually became regional vice-president and managing director of McDonald’s Nordic region, before retiring in 2007. He also shared his expertise as a board member and consultant to various other organisations, including the St Pierre’s and Burger Fuel franchises. He also established a scholarship programme with AUT over 30 years ago, which continues to offer a pathway to tertiary study for young Māori in Te Tai Tokerau and Tairāwhiti. McDonald’s New Zealand managing director Kylie Freeland said, ‘Al’s dedication, vision, and unwavering commitment to excellence have left an indelible mark on our company and the countless lives he touched along the way.’

At Franchise New Zealand, we remember Al as a man passionate about franchising and the brand he was proud to represent, generous with his time and expertise. He was always approachable, realistic, and a great communicator.

Listen as Brad discusses his origins in franchising, why he joined the Franchise Association of New Zealand’s board, the state of franchising in New Zealand, how the Franchise Association of New Zealand advocates for New Zealand franchisors and franchisees, and so much more. This is one of a series of podcasts on franchising produced by Franchise New Zealand’s new owners, Eden Exchange. Head to our website for the latest podcasts to be uploaded and get in touch if you’re keen to have your voice in franchising heard on our new platform.

Brad Jacobs on Eden Exchanges

https://nz.linkedin.com/company/franchise-new-zealand

FAST FOOD BRANDS SHOW STRONG GROWTH IN NZ

Restaurant Brands’ sales in New Zealand were up by more than 15 percent in the first quarter of 2024.

Describing itself as a ‘corporate franchisee’, Restaurant Brands has the New Zealand master licences for four brands: KFC, Pizza Hut, Carl’s Jr. and Taco Bell, as well as some international operations. According to the company’s latest trading update, total sales for the first quarter to 31 March 2024 were $333.0 million, representing a $24.4 million (7.9 percent) increase on the equivalent period last year.

New Zealand sales for the first quarter were $149.0 million, up 15.2 percent in total and 11.4 percent on a same-store basis. The company’s sales report, released in May, says, ‘Sales increased across all brands, driven by additional store openings, innovation through marketing initiatives and improvement in trading hours which has flowed through to solid transaction growth. Store numbers increased by two to 149 stores during the quarter.’

In addition to the 149 company-owned stores, the business has 122 Pizza Hut stores run by franchisees (an increase of 12 stores from March 2023). The other three brands are not sub-franchised in New Zealand.

Restaurant Brands also has outlets in Australia, California and Hawaii. Internationally, the strong sales growth in the New Zealand and Hawaiian markets offset slowing sales growth in Australia and negative sales growth in California.

ECONOMIC OUTLOOK: HARD YARDS BEFORE SPRING

New Zealand business is doing the ‘hard yards’ this winter, says Westpac’s Chief Economist Kelly Eckhold in the latest quarterly Economic Overview from the bank.

‘It’s going to be a long grind to fiscal balance,’ he said. ‘Past interest rate increases are now having their peak effect, which means we all can look forward to better inflation outcomes this year and next.’

The overall impression that the Overview gives is that the economy cycle is at or near the bottom of the cycle and that better times are ahead.

That’s good news for existing franchisors and franchisees, who can start to plan for the future with more confidence. The events of the past few years mean that good franchisors will be acutely aware of costs and will have adjusted their business models accordingly to maximise franchisee profitability. That will pay off as conditions start to improve.

These adjustments will also benefit new franchisees. Anyone looking at buying a franchise right now may find this a good time to investigate –starting a business at the bottom of the cycle means you have more time to learn and develop your skills and customer base as you grow.

Here are some key points from the overview released in May:

• The current slowdown is balancing the unsustainable growth seen in the wake of the pandemic, which had resulted in strong inflation pressures. The economy is now moving back into a position of better balance with easing capacity pressures as demand has cooled.

• Economic growth stalled over the past year, and GDP is only expected to grow by 0.7% over 2024. Growth will pick up modestly later in the year. Unemployment is expected to gradually rise to 5.4% in mid-2025.

• The ongoing recovery in tourism and strong net migration continues to put a floor on growth, although per capita growth is weak.

• Growth is being restrained by tight financial conditions and sub-par demand in our key trading partners’ economies. Despite weak growth inflation remains sticky.

• Lingering domestic price pressures mean OCR reductions are still not expected until early 2025.

• Key areas of uncertainty include the resilience of household spending, the health of the global economy, and the persistence of inflation pressures.

Jani-King is a commercial cleaning franchise that unlocks the true potential in people

CHANGED LIVES, BRIGHTER FUTURES

In the South Island’s beautiful Marlborough region, a young couple is rapidly building themselves a bright future. Blenheim-based Simranjeet Singh and Rajmeet Kaur purchased their Jani-King franchise in March 2024 and have since made great progress in growing the business.

While Simranjeet works in their Jani-King franchise in the evenings, he continues to manage his daytime telecommunications business. He says the two responsibilities dovetail nicely; both he and Rajmeet enjoy the time spent working together on the business when his day job ends.

Asked for the key reasons for choosing Jani-King, Simranjeet says it came down to securing their long-term future with an excellent, reputable franchise. Jani-King’s solid credentials in New Zealand and around the world, along with the extensive support services provided for franchisees, sealed the deal for Simranjeet. He says he was drawn to ‘the freedom to work according to me’.

‘I had a long think about this franchise opportunity before deciding to run with it. A chat with Eddie Hooft, Jani-King’s South Island Regional Manager, was also a great help,’ he recalls.

Simranjeet says their Jani-King business is all about providing long-term security for him and his wife, which he feels is vital in an uncertain world. And, while it is still early days, he believes they’re off to a flying start. ‘At the moment, we have two sites in Blenheim, and the Jani-King sales support team is helping to line-up another three sites for us already.’

It is growth that’s easy to manage, he says, and having the support of friends and family is a huge help. ‘They’re happy to see us taking advantage of a proven franchise in the cleaning industry,’ says Simranjeet. ‘Because they can see that it’s such an important opportunity for me and my family.’

He says getting on board was quick and easy, with Jani-King providing local contacts for them around legal, finance and accountancy services. He was also able to use his existing vehicle to get started in the business. ‘The best thing is the Jani-King sales and support team, which works hard to secure more cleaning contracts for us and always responds efficiently to any of our questions.’

True potential realised

To see just how successfully Jani-King franchises perform over the longterm, you need look no further than Harold Han and Lin Zhou, a couple who service clients in Auckland. The couple have won six Auckland Franchisee of the Year awards since starting out with Jani-King in 2014. Back then, Harold and Lin needed a secondary income to support the family while they both worked full-time in retail and IT. Harold

remembers conducting extensive research into the franchise cleaning marketplace before investing in Jani-King, on the back of its excellent reputation. He also remembers that he and Lin had a lot of questions about the franchise and whether it could match their one-year, three-year and five-year plans.

‘We saw that there was a huge amount of support for franchisees, and it simply felt right,’ he remembers. ‘There are also a lot of positive comments about the franchise in online forums.’

Today, Jani-King is the couple’s sole focus. Managing a million-dollar business, multiple high-end customers and 26 employees, Harold and Lin are both hugely grateful for the way the franchisor held their hands through the transition period from paid employees to business owners. They admit there was a lot to learn, but say the support exceeded their expectations. They’re also pleased to say that two of their employees have since gone on to become successful Jani-King franchisees as well.

Work to a plan

If you’re sounding out a Jani-King franchise for the first time, Harold says it’s important to go into it with a plan. ‘Ask, what do you want to achieve in one year, three years and five years’ time?’

He says it’s important to think beyond the ‘day-to-day’ of the business. ‘Make some goals and then talk to the franchisor, to the regional manager and to the operations manager. They will be more than happy to support you in achieving any goals or milestones you might have.’

He also recognises certain attributes, such as good communication skills and a willingness to go the extra mile, help lead to success in business.

The timing is right

Is 2024 a good time to begin your journey in a Jani-King franchise? Harold is convinced it is. Post-pandemic, he believes there is much more awareness and expectation out there around commercial cleaning.

‘People are now giving it a higher priority and placing a greater importance on cleaning and hygiene. Income security has become a top priority, too,’ he says.

Jani-King’s Auckland Regional Manager, Jeff Groenewald, agrees it’s perfect timing to get involved and build a strong business.

Jeff describes this as a business helping committed and motivated individuals establish themselves and provide a thriving opportunity for their family. ‘We have the privilege of supporting our franchisees to reach their goals, and we provide advice and guidance through their journey because we genuinely care. There is no better accomplishment than to see our franchisees succeed.’

‘Call us now and let us help you achieve your goals.’

Advertiser Info

Jani-King

www.janiking.co.nz/franchise-opportunities

Contact 0800 526 454

franchisesales@janiking.co.nz

Simranjeet Singh

Jeff Groenevald (left) with Lin Zhou and Harold Han

Ÿ 67 cafes in New Zealand & 450 worldwide.

Ÿ Most recognised cafe brand in New Zealand.

Ÿ Continued growth and expansion planned.

Ÿ Flexibility & life balance with an established brand.

Ÿ Excellent training and ongoing support.

Ÿ Preferred bank finance arrangements.

Ÿ National marketing benefits.

Ÿ 7 time winner - F&B Franchise System

Ÿ 2 time winner -

Ÿ 4 time winner - Supreme Franchisee

Ÿ 3 time winner - Contribution to Community Award.

Ÿ Winner of the Media Campaign Award.

Northlands Shopping Centre, Christchurch Morrison St, Nelson

Yaldhurst Park, Christchurch

The Palms Shopping Centre, Christchurch Market St, Blenheim

RIGHT TIME, RIGHT PLACE

Jeff Vassel

Geotech Information Services helps franchises find the right sites – and make the most of the sites they have

Across New Zealand, changing business conditions mean that some prime sites are becoming available as outgoing tenants fail to renew leases. That’s clearly tempting for would-be franchisees looking for opportunities, and for franchisors wanting to expand their network. But how do you go about evaluating a site to make sure that it’s not the location that’s at fault, or that it will really suit a particular brand? Contacting Jeff Vassel at Geotech Information Services is a good way to start.

Founded almost 20 years ago, Geotech is a data analytics and location growth planning company that works with businesses on both sides of the Tasman, especially franchises. Their client list includes McDonald’s, Nando’s, Kitchen Studio, and Burger Fuel, and they have access to all sorts of data to help analyse the true potential and suitability of sites.

What’s changed?

‘A combination of factors has resulted in some apparently prime sites coming onto the market,’ says Jeff. ‘Economic conditions, rising prices and post-Covid stress all have a part to play.

‘The rise of working from home shifts (WFH) on Mondays and Fridays has seen the decline of almost every CBD in the world. In addition, the busiest days have shifted from Fridays to the middle of the week. That means every site needs to be looked at afresh, before renewing leases as well as taking up new ones.

What sort of additional information can Geotech access?

Mobile Device Tracking

Analysis of desensitised mobile device positioning data can show you how people move around before and after they visit your stores, who else they shop with, how far they travel from, and what their likely motivations were for choosing your brand. It can also help you evaluate the probable impact of infrastructure changes, such as roading or new public transport options, eg. Auckland’s City Rail Link.

Household Expenditure Data

Information on how much money people spend and what they tend to spend it on in different areas can give incredible insight into consumer behaviour. This includes the demand in any specific area for different products and services. Household Expenditure Data can be combined with data from the other information sources to help franchises target specific areas that spend proportionally higher and lower on a range of items compared to the New Zealand average.

Putting it all together

Geotech’s site analysis software helps identify top locations for franchisees

‘At the same time, we’re seeing a lot of food and retail businesses thriving and looking for new outlets, especially in the outer suburbs where WFH means more people are around for more of the day. New developments also need careful analysis; you don’t want franchisees to take on premises in a new area before the population of your own customer demographic is there to support them.

‘What we do at Geotech is bring together all the available data and analyse it to enable clients to make a facts-based decision, not a gutsbased one. That way, new stores and new franchisees have the best possible chance of success.’

Understanding your market

Jeff says that modern retail businesses generate a whole lot of data about sales and customers, ‘But there’s so much and it’s so specific that many companies don’t know how best to use it. We can combine your data with the mass of detailed consumer and market information available from government, research companies and corporations to assist with network planning and give your franchise a competitive advantage.’

By analysing the sales performance of stores against their site, precinct and local market characteristics, it’s possible to identify the critical factors driving sales, says Jeff. ‘These can then be incorporated into a forecasting model to predict future site sales performance, helping franchisors prioritise new site opportunities and optimising the performance of an existing network.

‘Developing a “data-driven” local store marketing system, and combining it with local demographic and traffic information, ensures the most effective local strategy/ marketing is being adopted by every store in a network. Analysis of customer data can also provide valuable insight into developing complementary online channels.’

Improving performance

A recent project for an Australian fuel retailer provides an example, Jeff suggests. ‘The brief was to help the client better understand whether the products and services they were offering on a site-by-site basis aligned with the consumers in the vicinity of each outlet.

‘Analysing the journeys and motives that took customers to both their own and competitors’ sites allowed us to determine the product categories likely to appeal most. And it showed locations that were not capitalising on the types of offers likely to sell at their particular site.

‘This type of analysis can help the client better assess where capital expenditure or improvements to store layout would deliver best results. The project also helped align recent consumer qualitative survey data, segmenting customers into personas and better understanding how pricing can motivate consumers to behave.’

It’s this combination of informed analysis and data-based strategy that’s given Geotech its enviable reputation for helping franchisors and franchisees on both sides of the Tasman make good decisions.

‘Find out more - contact me today,’ says Jeff.

Advertiser Info

Geotech Information Services www.geotechinfo.com.au

Contact Jeff Vassel

P 0061 3 9544 0440

M 0061 4 2168 4444

jeffv@geotechinfo.com.au

WHAT ARE YOU PAYING FOR?

Let me start out by that saying banks do not really have a view on what you should pay for a business. After all, it is what the market would pay. But the price you pay will most definitely have an influence on the funding options available.

A host of factors influence the debt servicing ability of the business; these include your own equity position, scale of the business, trends, profitability, stability of cash flow, etc. And banks will look at the same factors that you will when weighing up business options.

The franchise business model offers many benefits that underpin the initial franchise fee and ongoing royalties, marketing, and other fees. But the potential business owner needs a good understanding of what they get in exchange for these fees.

Return on Investment

Before leaving employment and going into business for yourself, you need to make a proper assessment of the risks, preferably with professional advice. One such consideration is the Return on Investment (ROI) - what you can expect to make from for the investment and the hard work you will have to put in.

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

Daniel Cloete of Westpac looks at return on investment, exploring what you are paying for when buying a franchise business

There are many formulas and definitions of ROI. For this purpose, it is simply the return, divided by the total investment (your contribution, plus whatever portion you fund). For example, with a $100k return and a business investment of $500k, the return would be 20% p.a. For reference, the long-term average return of the S&P500 is around 10% (7% after considering inflation).

With business valuations, ROI is the inverse of a multiple. In one such measure, for example, small businesses may typically sell for between 1.5 times and 4.5 times earnings before tax, interest, and depreciation. Selling for 2.5 times this would indicate an ROI of 40%, five times would equal a return of 20% etc.

Systems use different valuation metrics (such as times weekly sales), but the banks (and you) are most interested in debt servicing ability and bottom-line profitability.

Daniel Cloete

Changing business models

In the current economic environment, the fundamental profitability of many franchise business models may have changed. Higher costs, including wages, food costs and rent, different sales margins, and higher (or lower) average sales numbers may influence the profitability of the business.

Look at the latest financials and benchmarks when assessing any opportunities. Ask, will you be able to recoup the set-up cost within the term of the franchise agreement? This is where a good franchise system/ franchisor can make all the difference in helping tweak a model to make sure it stays competitive and profitable.

Are you paying more?

When setting up a new franchise, potential buyers have the advantage of being able to get a detailed breakdown of initial and ongoing costs from the franchisor. This will normally be found in a disclosure document. Akin to a prospectus, this tells you more about the business, its owners and history. While this is not a legal requirement in New Zealand (it is in Australia), all members of the Franchise Association of New Zealand (FANZ) are required to have a disclosure document. Availability of quality information can influence the premium you are prepared to pay.

Characteristics shared by good franchise systems include solid management, clear information on performance of existing franchisees, a proven product or service, strong brand or trade name, and a tried, tested, documented way of doing business. Ongoing training and support, plus continued development of a concept is also important for systems to stay competitive, as is increased purchasing power.

Here’s a summary of initial costs and ongoing fees for starting up a franchise outlet.

Franchise fee

This is an upfront fee to buy into a franchise. It covers intellectual property, value of the brand, development cost of the franchise system for the franchisor and sometimes includes training and other fees. The stronger the franchise system, the higher the fee, and it could be worth paying. This can range from $10,000 to $100,000-plus.

Set up cost

This can be significant, particularly for a retail outlet. It includes furniture, fittings, as well as stock. If a franchisor has set up several franchises before, they’ll likely source components from the best value suppliers and can accurately predict set-up costs.

Look into fit-out contributions available from landlords. Do make sure, however, that franchisors or landlords do not load the price, as has been known to happen.

Ongoing costs

Royalties

These tend to be payable as a percentage of turnover (sales) or could be a flat fee, in service franchises, for example. Usually paid for the system’s brand, processes and other intellectual property, they should also cover the support given to franchisees. Marketing fees

The system may also have a marketing contribution. This tends to be used for national advertising. You may still be responsible for local advertising.

If your bank is a franchise specialist, they may place significant value on the benefits and proven track record of a good franchise system, making getting business finance much easier. In the next article, we will cover in more detail funding aspects and the effect of the price of a business on obtaining funding.

About the Author

Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz

The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

F

A BEGINNER’S GUIDE TO FRANCHISING

ranchises have become very much a part of the daily life of most New Zealanders, whether we know it or not. We buy Lotto tickets, groceries and even houses from franchised companies. We have our lawns mown, our carpets cleaned, and our cars serviced by franchises. At work, the computers may be supported by a franchised team, or the office cleaned by one. We eat out at franchises - not just fast food, but Big Fig, Katsubi, or Columbus Coffee. And at the end of the day, after we have brushed our teeth with toothpaste bought from a franchised pharmacy, we climb into a franchise-bought bed.

But what is franchising? How does it work? Is buying a franchise a safe way to go into business for yourself, or is it just pyramid selling under a different name? Can you really make money as a franchisee?

In this beginner’s guide, we’ll answer some of those questions to help those who are considering buying a franchised business for the first time to understand how franchising works.

What is franchising?

The basic principle behind franchising is that someone develops a business format and an operating system which has some advantages over other existing businesses in the market. By franchising, this person (called the franchisor) then replicates or clones his or her business in other geographic areas by granting the right to another (the franchisee) to operate the same business system under the same name. This right is usually granted for a fixed term, not forever.

The franchisor gains income from an initial fee paid by the franchisee to gain access to the franchise brand, training and systems, and from ongoing fees paid by the franchisee which can be calculated in any one of a number of ways: some of the most common are a flat monthly fee, a percentage on sales or a mark-up on product supplied. In return, the franchisor must provide a variety of services to encourage the continuing profitability and growth of the franchisee’s business. The franchisee receives their income from marketing a desirable product or service under a desirable brand name.

This basic approach, called business format franchising, has proved to be the most dynamic form of marketing and distribution in the world over the past 70-plus years.

So successful has it been that the term franchise has been loosely applied to other forms of business arrangements. The term is now common in the world of Super Rugby, for example, and movie-goers are familiar with talk of the Lord of the Rings and Harry Potter ‘franchises’. However, it is business format franchising that concerns us here.

How does it work?

Mention the word ‘franchise’ to most people, and one name will spring to their mind – McDonald’s. That’s not too surprising. With over 40,000 restaurants in more than 100 countries worldwide, McDonald’s is one of the world’s best-known brands.

McDonald’s didn’t invent franchising, but in the 1950s and 60s they led the development of franchising as we know it today. Let’s use them, then, as an example of how franchising works.

When you go into a McDonald’s, you’re not going into part of a huge company-owned chain – you’re actually going into a small, local business, even if it looks similar to every other McDonald’s in the country (or the world). That may sound odd, but it’s true. Your local

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McDonald’s is usually owned and operated by a local person who has their own company. That company’s business is running a McDonald’s franchise.

What does this mean? Well, this person - the franchisee - has gone to the McDonald’s Corporation and said, ‘I like the look of your restaurants, I believe I could run one profitably, will you please sell me the right to operate a McDonald’s in Helensville?’ or wherever it might be. McDonald’s have taken a look at this man or woman, checked that they are the right sort of person, put them through all sorts of tests, confirmed that they can afford to set up the business, then said ‘Yes, we might consider letting you operate the McDonald’s in your area.’

That person is then trained in all aspects of running a McDonald’s business – not just making hamburgers but developing staff, managing cash-flow, and all the rest of it. If they pass the training, they are then given the chance to go ahead.

What are you paying for?

Here’s where money comes in. The first thing that the new franchisee will spend their money on is the franchise fee – buying the rights to use the McDonald’s name above the door of their own restaurant and to use the McDonald’s operating system inside for perhaps 20 years.

The second thing that they will spend money on is setting up the restaurant. McDonald’s will organise this, but all the bills will be paid by the franchisee because it will be the franchisee’s business. McDonald’s aren’t going to take the profits from the restaurant - the franchisee is.

And the third thing they will spend money on will be an ongoing fee – sometimes called a royalty – which is paid to the McDonald’s Corporation regularly. This money pays for the continuing right to use the name and includes an element of profit for the McDonald’s Corporation. It also pays for the research and development costs of new products and equipment and, most importantly, it pays for the field support managers who visit each restaurant regularly and help the franchisee to overcome any problems with staff, equipment, marketing or whatever needed to maximise profitability in that location.

The other important aspect that this money is used for is maintaining standards. If you have spent funds buying a franchise with the most famous name in the world, you want to make sure that everyone else who is using that name is treating it with as much respect as you do. You don’t want them to have dirty floors or under-filled burgers, because if they get a bad name for the franchise then it’s going to affect your reputation, too.

There will also be an advertising fee. In most franchises, this is a set percentage of turnover, which is combined with the contributions of all the other franchisees to pay for McDonald’s advertising across a wide range of media.

So, the person who buys a McDonald’s franchise ends up in business for themselves but with the advantages of the best-known name in the world, a system for running a restaurant that has been tried and tested in 40,000 other restaurants and a system of support and back-up that should give them every chance of succeeding.

The franchisee makes the profit from all the thousands of burgers, fries and drinks they sell every day, and in return they pay a small percentage to the McDonald’s Corporation. From the sheer size of the operation, it can clearly be a very successful relationship for all concerned. In fact,

such is the demand for McDonald’s franchises that a new one opens somewhere in the world every 36 hours!

Different types of franchise

The important thing about franchising is not that it has been incredibly successful for McDonald’s, but that the franchise model can be applied to almost any industry. The franchise method has proved particularly effective in highly focused markets such as home & building (Kitchen Studio, Trident Homes, Voideck), auto services (The TouchUp Guys, Wheel Magician, Pit Stop) and commercial cleaning services (Cleantastic, CrestClean, Jani-King and Paramount). See the Westpac Directory of Franchising at the back of this magazine (page 68).

Franchising offers several advantages for franchisees, including operational speed and efficiency, buying power and brand strength which enable small local businesses to compete with the big chains. For franchisors, their brand will be represented in each location by a committed franchisee who has invested their own money in their own business; they have ‘skin in the game’, as the saying goes.

But how do you apply the lessons of the fast-food industry to something so totally different as, say, lawnmowing? In a restaurant, you deliver a standard product to the customer in a set of totally controlled circumstances; when you mow a lawn, you deliver a uniquely varied service to the customer in their own environment.

The secret to the success of both lies in the application of an operating system which must have, as we said at the start of this article, some significant advantages over other existing businesses in the market.

Why does it work?

Consider the duties of an independent lawnmowing operator. In an average day, he or she must answer the phone, visit potential clients, quote on new work, maintain equipment, arrange advertising, organise invoicing, organise the bookings, handle any queries, travel from job to job over a widely-spread area – oh, and mow lawns. Unfortunately, though, it is only for the last duty – mowing lawns – that he or she actually gets paid.

Now consider how a lawnmowing franchise can streamline that system. Phone calls and even quoting are often handled by the franchisor. Equipment is selected by the franchisor and bought at favourable (bulk-buying) rates, and a maintenance schedule set out which has been proven to minimise breakdowns. The franchisee is trained in the most time-efficient ways to carry out common activities, rather than having to learn through trial and error. Well-researched advertising is arranged centrally, the budget is increased by the contributions of all the other franchisees and an 0800 service, website and custom-designed apps are provided to increase customer response. Scheduling may be arranged by the franchisor, and invoicing handled centrally or via stateof-the-art systems that link into on-line accounting services to minimise paperwork.

In addition, the impact of all that marketing increases the amount of work available in any one area, enabling the franchisee to focus on more local customers and reduce the amount of time wasted travelling between jobs. The result is that the franchisee can spend more time actually mowing lawns – the money-making bit – than the independent contractor.

In this case, the franchise system has enough significant advantages to work.

Master franchising

Another aspect of franchising, and one which has led to its sometimes being confused with multi-level marketing or pyramid selling, is what is called master franchising.

Master franchising is used where the franchisor, for reasons of geographical or operational efficiency, appoints an individual or company to carry out many of the tasks of the franchisor in another area. This ensures that they get the benefit of local knowledge without having to create a long management structure to support franchisees, thereby increasing efficiency and reducing costs.

For example, an Australian company seeking to expand its business into New Zealand might sell a master franchise locally. In the case of café chain The Coffee Club, the Australian franchisor appointed Brad

Jacobs and Andy Lucas as master franchisees for New Zealand. Brad and Andy have responsibility for recruiting franchisees in this country and providing initial and ongoing training, support and advice to the franchisees. Under this system, The Coffee Club has grown to over 65 New Zealand outlets in just over 15 years and franchisees have benefitted from locally based support and understanding of the market.

With master franchising, franchisees pay their initial fee and ongoing royalties to the master franchisee, who in turn pays a proportion of these fees to the franchisor.

The master franchise approach is also used within countries, particularly with home services franchises where the duties of local advertising, quoting, training and support are commonly carried out by a master franchisee who has their own regional territory. When you consider that a home services franchise commonly has 100-200 franchisees it is easy to see why this is necessary.

However, there are several important differences between master franchising and any form of multi-level marketing. First, there is no ongoing chain of commissions: there is a franchisor, a master franchisee and the ultimate franchisee – no more. The role of the franchisee is to deliver the product or service successfully and profitably, not to recruit additional franchisees.

In addition, the franchisee will often have a defined territory or location, and no other franchisee will be permitted to operate within that territory. This ensures that both the master franchisee and the franchisor depend for their income upon assisting the franchisee to be as successful as possible, rather than upon appointing as many franchisees as possible in the hopes that one will be successful.

Franchising in New Zealand

Franchising has existed in some form or another in New Zealand since at least the 1960’s, then the mid-1970’s saw the arrival of McDonald’s and other fast-food brands, and New Zealand entrepreneurs followed. Companies such as Stirling Sports and Rodney Wayne led local franchise development in the 1980s, while many other systems were imported, often from Australia where franchising was really taking off. While some succeeded, others proved to be either unsuited to the New Zealand market or under-developed – something which prospective franchisees still need to consider when looking at a new franchise. As always, using franchise-experienced legal and financial advisors is vital.

But it was in the 1990s that franchising really took off here, with the home services sector leading the way. They found a ready market among New Zealanders: being your own boss is a dream for many, but getting started on your own is both tough and risky. Buying a ready-made business format, where there is a proven system to follow plus training and support on an ongoing basis, appealed to a lot of people. That’s still the case today, with many recent immigrants to New Zealand also appreciating the same benefits.

Is it safe?

Today, with over 590 franchise brands and 32,350 franchised units at last count, New Zealand has more franchises, and franchisees per capita than any other country in the world. Those franchises employ over 150,000 Kiwis. And franchising is also a major contributor to our economy – with a turnover of $36.8 billion in 2021, franchising is equivalent to 12 percent of New Zealand’s GDP.

Despite this success, though, many people still don’t understand what franchising is or how it works. There are still plenty of misconceptions out there and the fact that franchise brands are so well-known means that if something does go wrong ¬– whether it’s something dodgy in the fried chicken or an individual franchisee going out of business – it tends to hit the headlines.

Generally, however, franchising is regarded as a much less risky way to go into business for yourself than trying to go it alone. That’s not to say that franchisees can’t fail sometimes – they can and do. But if you’re looking at buying a business, a good franchise system offers plenty of advantages.

The important thing is to choose one which suits your skills, your interests, your needs and your pocket, and then to check out the franchise thoroughly with the help of your advisors (you can find lots of help on how to do all this on our website at www.franchise.co.nz. Remember, franchising has worked for many thousands of New Zealanders of all ages and all backgrounds. Could it work for you?

NOW’S

THE RIGHT TIME TO OWN A TRAVEL BUSINESS

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Are you ready to achieve financial and personal success?

Contact hello@helloworld.co.nz to find out more.

Sales and Installation Opportunity

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YOU’VE COME TO THE RIGHT PLACE

Pit Stop franchisee couple in their early 30s show how it’s done

D

eciding that staying on for seventh form would probably lead to the burden of student debt, Peter Chunn’s choice to earn as he learned has indisputably paid off. On day one of the 2024 financial year, the 33-year-old fully qualified automotive mechanic and his high school sweetheart, Jamie, became sole franchisees of Pit Stop Te Awamutu.

By the time Peter started working for Pit Stop, the family-owned franchise established in 1978 was well on its way to becoming New Zealand’s largest chain of automotive service stores, specialising in general vehicle repairs, brakes, suspension, WOF checks, vehicle servicing, tyres and battery sales.

Screaming out for Pit Stop

There are now 43 Pit Stop stores nationwide. National Franchise Manager Stacey Bree says communities such as Rotorua, New Plymouth, Queenstown and Invercargill, along with Auckland suburbs Drury, Kumeu, Mt Roskill and more, are ‘screaming out for Pit Stop’.

Peter and Jamie were only in their late 20s when they became financially involved with Pit Stop Te Awamutu franchisee Gary Beckham.

‘Gary had never provided apprentice training before I suggested I receive this, and he’d never thought of selling a 50% share in his franchise until our proposal,’ says Peter. ‘The timing was spot on; with Gary thinking about retirement but not feeling quite ready. We agreed to buy his remaining 50% share in five years, at the start of the 2024 financial year.’

Only 12 months before paying out Gary, the couple who married at the age of 21 and have two daughters, Keeley, 5, and Ainsley, 7, had moved into a larger, second home. Although Jamie reveals that this put them under financial pressure, it didn’t stop talk of future plans.

Strong brand awareness and reputation

‘I’ve been with Pit Stop half my life and all my working career,’ says Peter. ‘That says a lot about the Pit Shop franchisor team and the high levels of support they give their franchisees, including training on developments like hybrids, PHEVs and EVs. Pit Stop’s strong brand awareness and reputation not only bring us local regulars but customers from Cambridge, Te Kuiti and Otorohanga. Expanding into these towns is definitely on the cards.

‘Our success is built on a strong life and business partnership. And, to do this, it’s about sticking to Pit Stop’s proven systems and processes.’

National Franchise Manager Stacey Bree has no trouble relating to Peter and Jamie’s drive and ambition, having left university at 19 for an opportunity of owning a retail franchise in Ōrewa, Auckland.

‘Over 20 years, I became a multi-store franchisee. Then five years ago, wanting to share my franchisee knowledge, I joined the Pit Stop franchisor team. I worked as the Franchise Support Manager until July last year, when I was appointed National Franchise Manager.

‘Peter and Jamie are our youngest franchisee team and, after his 17 years with us, Peter brings a good level of experience,’ says Stacey. ‘Automotive experience is an important part of a Pit Stop franchise. But it doesn’t have to be the franchisees themselves with that experience, providing they have the right management credentials and a qualified automotive mechanic as a business partner, or to run the workshop.’

Joint venture opportunity

‘Post-Covid, Pit Stop has gone through unprecedented growth, which we intend to maintain. To help ensure this, we are prepared to consider joint ventures. We can assist with initial investment, starting from $150,000 +gst. This includes franchise fee, $25,000 working capital, software, ongoing support and training that covers management systems, HR, health and safety, customer care and more.

‘Through economic recessions, global pandemics and more, over the decades, Pit Stop has demonstrated outstanding resilience. Whatever their motive power, automobiles are here to stay. And so too, is Pit Stop. To steer your future in the right direction, please don’t hold back from contacting me.’

Pit Stop www.pitstop.co.nz

Contact Stacey Bree 09 634 3666 027 406 3744 staceyb@pitstop.co.nz

Peter and Jamie Chunn

A BUSINESS TO BE PROUD OF

Being acknowledged with a 20-year Service Excellence Award recently was a major milestone for Cleantastic franchisees Tao (Wendy) Li and Jianwen Cao

It was a friend who first introduced Tao (Wendy) Li and Jianwen Cao to the Cleantastic business opportunity two decades ago. Jianwen says their primary motivation for taking a closer look at the franchise back then was to learn how to successfully run a business in New Zealand. He already had a successful career in engineering to reflect upon, but the ultimate dream had always been for he and Wendy to work together on building their own business. They knew this could enable them to take full control of their long-term future.

The Auckland-based couple believe they couldn’t have chosen a better vehicle for achieving their dream than Cleantastic. It’s a franchise known for taking great pride in developing motivated individuals into successful business owners, they say. It’s also a business that has an entry cost lower than many other opportunities in New Zealand’s competitive home and commercial cleaning industry.

Asked how they feel about reaching their 20-year Service Excellence Award milestone this year, the couple say winning the award truly validates the success of the Cleantastic franchise for them. It’s a business that delivers long-term stability and growth, and over two decades, that’s exactly what it has done for them, they say.

‘Achieving the Service Excellence Award makes us feel very happy and very proud,’ says Jianwen.

Wendy and Jianwen’s business spans Auckland City, Penrose and East Tamaki. And, when they look back over the past two decades, they can see how the rate at which they’ve been able to expand their business has been both remarkable and immensely satisfying.

‘We’ve achieved our milestones and goals because we’ve been able to specialise in all kinds of commercial cleaning work,’ explains Jianwen.

It also helps to have a positive attitude towards the job, he adds. ‘It’s important that we both work hard to satisfy our customers. This is not a business that suits just anybody.’

You choose

Cleantastic has almost 300 franchisees across New Zealand. It was the winner of the Business-to-Business Franchise System of the Year title at the Westpac New Zealand Franchise Awards in 2022. It is a franchise that attributes its success to its highly effective support system. New franchisees are encouraged to first thoroughly learn the business and gain confidence at their own pace. When they’re ready, they expand to

take on more hours and more work, moving gradually towards full time, as and when suits them. Cleantastic is committed to franchisees feeling comfortable at every step of their journey.

Prior experience in the cleaning industry is not mandatory and thorough training is provided. An ability to put clients’ cleaning needs first, a positive attitude and good communication skills ensures success, as Jianwen and Wendy have discovered.

Learn business skills, generate income

With Cleantastic, the entry level cost is lower than many comparable cleaning franchises. Prices start from as little as $23,200 +gst, which includes all necessary equipment. There is also finance available (subject to some conditions).

A new franchise comes with a guarantee of income for 24 months. This gives a franchisee the potential to more than double their investment in their first two years of business – an offer that reflects Cleantastic’s confidence and experience. The hours are flexible, meaning many new franchisees stay in their existing employment while they gradually build up their own Cleantastic business.

Training includes how to invoice clients and collect payments, which Wendy and Jianwen feel is preferable to paying higher fees for a franchisor to do this for them. So, while you are cleaning, you are also learning valuable business skills.

Peace of mind for challenging times

With various franchise opportunities available within New Zealand’s busy commercial cleaning sector, Cleantastic is a system that provides its franchisees peace of mind across all aspects of the business, from training to health and safety, as well as covering environmental or insurance issues. Important considerations for any new business owner, these aspects of being a small operator starting out can create stress and waste time. Having an excellent franchise system like Cleantastic behind them allows franchisees to focus on their work.

Cleantastic has also worked proactively with MBIE and the Labour Inspectorate to develop robust systems which help franchisees employ staff with confidence.

Expansion on their minds

For Jianwen and Wendy, the future of their Auckland business centres around one word – growth. ‘My goal is to quickly expand my business,’ says Jianwen, ‘and I know the team at Cleantastic will help us every step of the way.’ If they hadn’t invested in their own Cleantastic business, he says they know life would not be anywhere as satisfying as it is now.

If you’re keen to hear how you could follow Jianwen and Wendy’s path to success through a Cleantastic franchise, get in touch today – it could change your life.

Cleantastic www.cleantastic.co.nz

Contact Tom Lowe 021 425 853

tom@cleantastic.co.nz Advertiser Info

Cleantastic’s Tom Lowe with Jianwen Cao and Wendy Li

FIRST FORAY INTO FRANCHISING

New Jim’s Test & Tag franchisee builds success with first-class brand

Kevin Cheong is a former military serviceman who is already flying high in his new career. The father-of-two recently joined forces with Jim’s Test & Tag in Christchurch and is making strides towards success.

‘I’m a one-man-band, but being part of Jim’s Test & Tag, I’m not alone,’ he smiles. ‘I think of us franchisees as a community; all independent, but everyone’s very happy to help each other out.’

Kevin has a background in electronics, prior to serving in his native Singaporean military. ‘In 2012, my wife Emileen and I decided to emigrate to New Zealand with our two boys,’ he says. ‘We’ve both had a variety of jobs. I was able to fulfil part of my passion for photography by working in the retail and wholesale sections of that industry here in New Zealand. Yes, I’ve had a very varied career!’

As well as rich work and life experience, attention to detail is another strength Kevin has brought to his new venture. ‘My wife jokes that I’m the only person she knows who reads instruction booklets in full! I certainly absorb details and it was partly this ability to closely follow instructions that drew me towards establishing my own business through franchising.’

Kevin investigated several franchise possibilities. ‘I particularly liked Jim’s Test & Tag because they had very good arrangements for

franchisees. We know our costs in any given month, as there is a base cost flat fee. The 0800 number gives us leads, for a very small extra fee. And, if we have more than enough work, someone else can pick that up.’

Jim’s Test & Tag provides testing and tagging services for electrical equipment, fire extinguishers and first aid equipment in workplaces. By law, all equipment needs to be inspected at least annually, with building site or workshop items often 3-6 monthly to the relevant standards – AS/ NZS 3760:2022, or NZS 4503:2005. These regulations ensure regular repeat business for franchisees, and the demand is increasing.

‘I’ve learned that people really appreciate good service; if we take an interest in their interests, that goes a long way towards them wanting us back,’ Kevin says.

‘I’m enjoying doing all this work myself and am gaining a complete understanding of what makes a business tick. It’s fun! I’m loving being with Jim’s Test & Tag.’

Give Malcolm Bradley a call to find out about other franchise areas available.

Contact Malcolm Bradley 0800 454 654 info@jimstestandtag.co.nz Advertiser Info

Jim’s Test & Tag www.jimstestandtag.co.nz

Kevin Cheong

ALICE’S

WONDERLAND

How a finance graduate is finding her feet in franchising through a remarkable retail opportunity

Armed with a degree in finance, Alice Cho always knew she wanted to go into business herself - she just didn’t know what business that would be.

After immigrating to Christchurch from South Korea with her architect husband Jin Choi, eight years ago, Alice took a job in a nail art studio as a way of meeting people and finding her feet in her new country. She learned the intricacies of nail art and worked on her newfound craft for seven years.

‘It was a bit challenging,’ says Alice, who arrived in New Zealand not speaking any English. ‘I found talking to people very hard. When I was working at the nail shop it was very difficult for me because I had to have a lot of conversations with clients. I found that quite stressful,’ she says.

Treasure trove of Two Dollar Things Plus

Nail art to new horizons

Alice chose to leave her nail art business for a job at Two Dollar Things Plus in Christchurch. There, the expectation and intensity of one-onone conversation was less concentrated than it was in the close-up proximity of nail clients. Taking the job at The Palms branch would be life-changing for Alice.

‘I realised this was a business I wanted to run,’ she smiles. ‘Working at Two Dollar Things was far more enjoyable for me, and I quickly knew I wanted to have a franchise.’

Eastgate Mall site in Christchurch would become Alice’s new project.

‘When I visited the company, the two Mr Lees – Hyun, Managing Director and HK, Master Franchisor – were very patient, very kind people. I believed they could help and support me very well as a franchisee and they wanted me to succeed. So, I now own my own business!’

Variety and value

Selling ‘everything’ provides variety for Alice; the range of customers wanting to buy a diverse range of items means no two days are the

same. ‘For a low price – we sell almost everything for $2.50 – the quality of the products we sell is incredible. I saw this as a low-risk opportunity because of the standard of the items, despite the low price.’

Evolving from the original two-dollar shop concept, Two Dollar Things Plus came about after the global pandemic, when the well-known two-dollar items had a price increase. From haircare to pet products, jewellery to greeting cards, snack foods to gardening gear and much more, the store is gaining a loyal group of customers keen to save money during the so-called ‘cost of living’ crisis. ‘We try to give people real value for everyday goods, often brands that people know well,’ says Alice. ‘That’s the foundation of our business.’

She likes seeing the continued popularity of greeting cards in this increasingly digital age. ‘Cards are our most popular items, above all else,’ says Alice. ‘Writing cards is clearly still a thing – people still like to give and receive handwritten cards. I like that!’

Old friends, new ventures

The two ‘Mr Lees’ behind the brand go back a long way. ‘We were friends as little kids here in Auckland. The two of us go way back!’, says Hyun. Hyun joined with HK shortly after his old friend’s family opened a store in Tokoroa. ‘In 2012, HK wanted to expand on this, so we set up in Whakatane and the rest is history!

‘We have big plans for the franchise: to reach 80-plus stores in New Zealand. We think that’s a good target for us, for towns and cities across the country. We’re confident we can reach that number,’ says Hyun.

Alice is their first franchisee. Next, they plan on expanding to Whangārei, Whanganui, Tauranga and Invercargill before filling the gaps in between. ‘We want locals to be the drivers of the success of the stores. To reach our target, we decided we needed to introduce a franchise model to get to this number quicker than we otherwise could.

‘We see small towns as bringing big opportunities for this business. We want to target several towns and we wouldn’t be able to make these stores successful without the buy-in of local people,’ Hyun adds.

Such local buy-in is already being ably demonstrated by Alice in Christchurch. After taking on the franchise in mid-May, the mother-oftwo is already fully invested in the Two Dollar Things Plus vision. Not only for her Eastgate Mall store, but the bigger mission to provide low cost, quality everyday goods to make daily life a little easier for Kiwis.

Pride and joy

‘It feels very good to be finally running my own business,’ says Alice, whose two children are both at university – one studying biomedicine in Auckland and the other, dentistry in Budapest. ‘My children are also very happy for me. I’ve decided I’m going to do well at this and, with the support of the two Mr Lees and my family, I know I can.’

To find out how you could become part of the Two Dollar Things Plus journey, contact Hyun Lee today. It might just change your life, like it has Alice’s.

Two Dollar Things Plus www.twodollarthings.co.nz Contact Hyun Lee P 021 543 273 lee@dollarkingnz.com Advertiser Info

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MONEY MAKES THE WORLD GO ROUND

Franchise Accountants offer 12 tips to help franchisees improve cashflow

Cashflow is the life blood of every business. With consumer and business confidence low, getting the ‘money in, money out’ equation wrong may have terminal consequences, so here are 12 tips to help franchisees get it right.

1. The high jump

How high is the bar you need to clear? In other words, how much money needs to come into your business to cover all your outgoings eg. rent, payroll, finance costs? We call this cash neutral position ‘break-even’. If you don’t already know your break-even, take a look at your financial reports and do some maths. If you need help, ask your accountant to advise you.

2. Increasing sales

The first step to improving your financial position is increasing sales. There are four basic levers to increasing sales:

• Get more customers

• Get existing customers to buy more frequently

• Get customers to spend more with each transaction

• Increase prices

Work with your franchise support team to develop strategies for these.

3. Increasing gross profit

Gross profit is calculated as the price you get for selling a product or service minus the direct costs of buying or delivering it. Improve this margin to improve your cashflow.

Discuss it with your franchise team. Is there room to increase your gross profit dollars by moving your pricing whilst still remaining competitive? Alternatively, can you reduce your cost of sales by changing suppliers? This is an area where being a franchisee is a real advantage over being independent – are you making the best use of the franchise’s buying power?

4. Reducing overheads

It’s not only direct costs that you should look at. Is there any discretionary spending you can trim? For example, subscriptions can add up – do you need them all? Can you renegotiate your insurance premiums by, for example, tweaking the excess? Is there any way of negotiating a rent variation or relief? Would any of your staff appreciate shorter hours?

5. Accounts receivable

Many businesses offer credit terms to customers whereby the customers pay for product or services a month later. These unpaid amounts are called ‘accounts receivable’, and they will be one of the first things an accountant looks at when analysing your business. Are your customers paying you on time? Do you have an effective follow-up system? Can you offer some sort of incentive to reward prompt payments?

6. Speed up stock rotation

Purchasing stock locks up cash; only when the stock is sold and paid for does it convert to cash. This can be a fertile area for improving cashflow.

Investigate your stock holding levels, the number of lines you actually hold, and sell-through times (how long stock stays on the shelf). One business we advised had enough stock for two years’ worth of sales!

7. When do you need to pay?

Every business has creditors – the suppliers of products and services whose bills you need to pay. Different suppliers offer different payment terms, or different terms to different customers. As part of a franchise, you should be able to benefit from better terms than others. Are you getting the best possible deal? Talk to your suppliers and your franchisor. You don’t know if you don’t ask.

8. Lowering the bar

If you have bank loans or an overdraft facility for funding your business, you may be able to restructure the terms to reduce the amount of monthly outgoings. This is an effective way to improve your cashflow. Talk to your franchise banker and ask what can be done.

9. How much do you need?

The money that the owner of a business takes out to live is called ‘drawings’. Keeping these in proportion to the cashflow that the business earns is another area you can focus on. If sales are soft and earnings are down, then it may be time to reduce your drawings until business improves – it’s a temporary adjustment.

10. Talk to your peers

One of the benefits of owning a franchise is that are working for yourself but not by yourself. Being part of a franchise network means you can reach out to other franchisees in the group, compare notes and gain insights to help you improve your own situation.

11. On your side

Perhaps the biggest benefit of a franchise is being able to draw on the experience and wisdom of your franchisor team. It’s like having a business coach, but better. They can access relevant benchmarking data to identify areas for improvement or profitable opportunities, tweak marketing strategies to attract more customers, help negotiate with suppliers or landlords, and in some circumstances grant short-term royalty relief. Talk to them and listen to their advice.

12. Get professional help

If you are facing cashflow challenges in your business, it’s important to take advice and act early. While your franchisor will know a lot about how to operate your business with maximum efficiency, they probably won’t know all about your personal situation and funding arrangements.

That’s why you should talk to a franchise specialist accountant to carry out a business and personal finance review that covers all the above and more. Remember, good advice pays – not costs.

Advertiser Info

Franchise Accountants www.franchiseaccountants.co.nz

Contact Philip Morrison

P 0800 555 80 20

M 021 22 99 657

pmorrison@franchiseaccountants.co.nz

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OWith hundreds of franchise opportunities to choose from, how do you choose one that’s going to suit you? Here’s our roadmap to choosing well

ne of the common questions asked by anyone considering a franchising venture is: ‘What’s the best franchise?’

Unfortunately, it’s not a question with a simple answer. With hundreds of different kinds – and qualities – of franchises available, it’s hard to know what’s best for you. How do you compare a café franchise with a building business, for example, or a courier franchise with a childcare centre? You can’t – but you can work out which one is likely to suit you the best.

There are lots of happy franchisees around, in lots of different businesses. But there are some miserable franchisees around, too. Chances are, they’re miserable because they made the wrong choice for their own personality, their circumstances or their time of life. In this article, we’ll help you work out which is the best type of franchise for you, and how to select from the choices available.

There are ten key stages laid out in our flow chart. Some of them you may need to do more than once; many will overlap or take place at the same time. Follow the map and look up the other references it features, and you’ll end up in the right place for you.

1. Assess your own position

The first thing you need to do is decide what sort of business you are looking for. You need to work out what would best suit you and what you would want from it. Consider:

What skills do you have – not just work skills but hobby and social skills? Are they transferable to a new career? Are you good with your hands? Good with people? Good with numbers?

You want to look for a business where your skills will become real strengths. However, that doesn’t mean you have to have experience in the same industry – some 80 percent of franchises say ‘no experience required’ because they provide full training. It’s more important that you have the right aptitude and the right attitude.

Are you prepared for what self-employment means? Running your own business involves working harder than you have ever worked in your life, especially during the start-up phase. Are you willing to work long hours and weekends? Give up sporting commitments? Reduce your social life? In addition to actually doing the work itself, you’ll also need to handle admin, paperwork, maintenance, compliance and all sorts of other tasks. Does your family really understand this and have you got their total support? Without it, you’ll be putting yourself under constant stress and both the family and the business will suffer.

Do you prefer working by yourself or leading a team? Are you a ‘handson’ person or a ‘hands-off’ person? Are you a night owl or an early bird? If you’re an early riser, a late-night pizza business isn’t for you. If you like a lie-in, you won’t enjoy being a baker.

Will you feel comfortable without a regular source of income? That salary won’t be automatically appearing in your bank account anymore. Is it OK to put your house or savings on the line? Do you think positive without being over-optimistic? Do you respond to goals and deadlines?

2. Get the money right

The cost of buying into a franchise can range from under $5000 to over $1 million. What matters is not how much you have to spend, but how much you – and your new business – can afford.

Most people require some sort of finance. Access to finance is not usually a problem, provided the business stacks up as a good proposition, but you will require some sort of security. In some cases, where the franchise is a proven brand, banks will lend against the value of the business itself, but part of the equation often involves borrowing against property.

When calculating what you can afford to borrow, remember that it is the value of the equity in the house, and not the value of the house itself, against which the bank will lend. If the bank will restrict borrowings to up to, say, 80 percent of the registered valuation and you want to borrow $200,000, you will need to have a registered valuation of at least $250,000 on your property with no mortgage. If you already have a

of $400,000, you will need a valuation of at least

Given the current housing market, you may also need to check on what your house is worth at today’s prices before you start looking. It’s better to be prepared.

Don’t borrow more than your business can repay – lack of capital kills a lot of businesses. Many franchises will insist on your having, say, 50 percent of the start-up costs in cash. Believe them if they say you can’t afford their franchise – you can’t. They don’t want you to fail any more than you do, so better to look for something smaller to start with than bite off more than you can chew.

Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potentially tax-free capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it?

Your business will not make money from day one – it may take several months or even longer to reach break-even. How long can you support yourself before you need to earn an income from it?

3. Learn about franchising

Find out how franchising really works – particularly the unique relationship that exists between franchisees and franchisors. You will be appointed as a franchisee because you have the potential to succeed in a particular system, you’ll be given a proven product or service and then trained and supported as you grow – but you will succeed or fail on your own merits.

At the same time, you won’t have total control. You have to work with the restrictions the franchisor lays down: what you can sell, how you sell, when you sell it, ingredients you use, equipment you buy and so on. You will have to contribute to marketing campaigns and share information with others. If you can’t accept this, don’t buy a franchise.

4. Research the industry

Among the 275-plus franchise opportunities detailed in this magazine (see page 68), there is likely to be a franchise that interests you. That’s good news – you’re going to be working hard so it’s important to enjoy what you do. Expect to be in the business for at least three-to-five years. Exiting earlier is possible, but not usually profitable.

Research your chosen industry well. Read the trade magazines, talk to people in the business and find out the trends. How will digital technology or online sales or services affect it? How big is the industry in New Zealand? Which franchises operate within it? Talk to them all. You’ll learn more that way and it’s important to find a company where you ‘fit’ and share the vision. If you don’t like the people, don’t buy the franchise.

If a franchise is targeting a niche part of the industry, is the niche big enough to sustain your business? Overseas franchises sometimes find that, because our population is so small, niche products are not viable.

5. Evaluate the franchise

When you first contact the franchisor to find out more about their opportunity, they will probably ask you some basic questions over the phone or ask you to complete an initial form. Meetings and interviews are very time-consuming, so it is a good idea for both of you to see if you meet the basic criteria for a franchisee.

You should then receive some information and be invited to call them to arrange a meeting if you are interested. Read this information thoroughly and note down the first impressions and any initial questions you have when you first read it. Smaller franchises, in particular, may not have glossy brochures to send you, but the information should at least be informative about the company’s history, the market for its products or service, the franchisee’s role, and the costs involved. Make sure you have digested all this before the first meeting.

You will probably have two or three interviews with the franchisor. Remember that these interviews are for the benefit of both parties. While the franchisor will want to assess your suitability as a franchisee, your purpose is to obtain the information you require to make a decision. Don’t be afraid to ask questions (see below).

As discussions progress, the information required by both parties will become more detailed. All good franchisors will provide a disclosure document that contains detailed information about the franchise and

your own prospective business within it. You will probably be asked to sign a confidentiality agreement before receiving this, as it will contain information that the franchise would not want to publish to competitors. Such a document is a requirement if you are dealing with a member of the Franchise Association; non-members may also provide such a document, but it may not contain all the information required under the Association’s Code of Practice.

In addition to confirming the information contained within the disclosure document, carry out your own research into the franchise, the people involved, its history, the market it serves and the franchisee’s role. Read up everything you can in trade journals as well as in newspapers and the internet. The latter can be very useful, but it pays to check the quality and the date of information posted on the internet as much is out of date or not relevant to New Zealand. If you come up with any queries, raise them directly with the franchisor.

6. Question the franchisor

The greatest single source of information on any franchise system is going to be the franchisors themselves, so don’t hesitate to ask questions. Prepare for every meeting by making a list of the questions you want to ask and write down the answers. Be prepared to say if you don’t understand anything. The better informed you are, the more likely it is you will make the right decision.

You will have many questions about the specific industry, product or service which the franchisor will no doubt answer. However, you should also think hard about the franchise itself.

To help you in this, there’s a list of 250 Questions To Ask Your Franchisor at www.franchise.co.nz/article/77. The six most important areas to be covered may be summarised as:

1. How long was the business running before it began to franchise, and how successful was it?

2. How strong is the franchisor’s financial position?

3. If the franchise is new (or new to New Zealand), was a pilot franchise run here and what were the results?

4. How many franchises have been opened? Have any closed or changed hands? If so, why?

5. How successful are existing franchisees?

6. Does the franchisor provide the levels of training and support you will need? How?

7. Talk to franchisees

The surest method of obtaining information about the performance of the franchise is to talk to franchisees who are already operating the business. You will get a realistic assessment from a franchisee of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. There’s a list of 50 Questions To Ask Franchisees at www.franchise.co.nz/article/935. You should also make sure that you choose the franchisees to talk to. Don’t just accept a list of ‘approved’ franchisees from the franchisor –they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information.

8. Take good financial advice

Franchisors are often reluctant to make financial projections lest they be viewed as ‘guarantees’. However, they should be able to provide you with figures based either upon the performance of an existing (comparable) franchise or company-owned outlet, or with figures based upon an average of stores.

A few franchise systems do offer work or income guarantees that may be attractive to the newcomer. It is important to check what any guarantee actually includes, under what circumstances it is paid out and for how long it applies.

Whether you are provided with projections or guarantees, get an accountant with experience of franchising to assess all figures. It should be stressed that they should have franchising knowledge, as it is a specialist area, and an inexperienced advisor may either miss or misunderstand some element. Experienced advisors will know what to look for.

Encourage your accountant to contact the franchisor directly with any queries, and to work together to prepare a budget and cashflow analysis for the initial trading period. You will find these invaluable when applying to a bank for funds, as the bank will want to know not only that you have the security but also that you will be able to repay the interest on borrowing.

The franchisor will usually be able to offer guidelines on an appropriate balance of financing between borrowing, overdraft and leasing for this particular business. Do listen to this advice; many franchisees start off under-capitalised, and that can lead to problems no franchisor can resolve for them.

Some franchise systems have established links with particular banks who consequently know the business well. This may help your application, although any bank will still want to be reassured of your ability to repay any loan.

9. See a specialist lawyer

It is important to understand the nature of the franchise agreement, as this is the document on which your relationship with the franchisor is founded. Most franchise agreements are lengthy documents (40-60 pages) and are couched in legal language. However, this should not deter you from reading through it, paragraph by paragraph, and making notes of questions that arise. Don’t try doing this in one go! Give yourself the time and space you need.

You must then get a lawyer to check over the franchise agreement. Issues may include: exclusivity, territory, term of the agreement and options on expiry, and performance criteria. If you don’t understand what you are getting into – what your obligations are and what the franchisor’s obligations are – then you could be in for some nasty surprises down the track.

Use a lawyer with franchise experience. Again, they will know what to look for and will be quicker. Lawyers inexperienced in franchising often waste their time – and your money – querying quite standard conditions. The directory at the back of this magazine includes a list of franchiseexperienced lawyers and accountants.

Do not sign anything until you have been through this process.

10. Check what you’re paying for

Before you sign the agreement and transfer the money, make absolutely certain you know what the up-front franchise fee covers. It is likely to include at least the right to trade under the franchise’s name, the right to use the franchise system, initial training and all system manuals. It may also include a (possibly exclusive) territory. Note that these rights will only apply for the term of the agreement – often five or ten years –although there may be one or more rights of renewal. The period may be less where lease premises are involved, as it is common to match franchise and lease terms.

If you change your mind or if you fail training, you may still be able to pull out within a certain ‘cooling-off’ period, but the franchisor will probably be entitled to subtract their own costs before returning your money.

You must also ensure you have a clear understanding in writing of any ongoing fees which are payable. These may include a royalty or management fee, marketing or advertising contributions, ongoing training fees, accounting fees and others. It is important that you are aware of what fees are payable, how they are calculated and what they are for.

Good luck! (but don’t rely on luck)

By ensuring that you have a clear understanding of your rights and obligations as a franchisee before you start your new business, you reduce the potential for misunderstandings and disappointments.

The better informed you are, the better position you are in to make the right choice of opportunity. The result is that your journey to business ownership should be easier, safer, more successful and happier for everyone involved.

A profitable business, shaped by

you.

Discover Pukeko’s franchise opportunities, offering excellent support and profitability, enabling you to be your own boss with financial security, while enjoying a flexible work-life balance from home.

Join the Pukeko family today.

www.pukekorentalmanagers.co.nz joinus@pukekorentalmanagers.co.nz e.

Wholesale Distributors Limited (WDL) is the franchisor for the FreshChoice group of supermarkets. WDL have supermarkets nationwide, but are always looking for new and exciting opportunities to expand throughout New Zealand.

WDL is a division of Woolworths New Zealand (WWNZ). WWNZ in turn is 100% owned by Woolworths Limited which is one of Australasia’s largest retailers.

All our stores are locally owned and operated. Our owners and store teams care about building strong connections to the communities they serve, and are constantly striving to inspire and engage customers. We are proud of the passionate people that represent FreshChoice, and they in turn are proud to be advocates of it.

If this sounds like an opportunity your interested in, please get in touch with Operations Manager David Callaghan from the contact details below:

david.callaghan@woolworthsnz.co.nz

027 494 8361

www.freshchoice.co.nz/about/franchise-opportunities/

YOUNG FAMILY STRIKING IT LUCKY

New baby doesn’t prevent new V.I.P. franchisees learning the ropes

‘We weren’t planning to get into the cleaning industry,’ says Khushbu Topiwala, ‘but we are very glad we found the V.I.P. opportunity.’ Her husband, Ash, adds, ‘Yes, it is definitely working for us as a business. We’ve learned a great deal that will stand us in very good stead for the future, within just two years as V.I.P. franchisees.’

Khushbu and Ash have been in the Tauranga area since 2015. ‘It wasn’t stressful back then, though, because we didn’t have children,’ says Khushbu. Since then, the couple have produced two little ones and love the way their business can be worked around their children.

From cars to cleaning

‘I had been a technician in the automotive industry for 15 years,’ says Ash, ‘and Khushbu was an early childhood teacher up until Aria was born, two years ago. We’d always considered a business, possibly one that we could run together. Extended family have often urged us to get into something ourselves. “You can’t just rely on jobs,” my brother-inlaw has always said!’

Ash would have liked to open his own garage. ‘But starting a workshop of my own would be very costly and far from straightforward,’ he says. ‘We looked into it but realised it would take far more capital than we had available to us at the time.’

It was Khushbu who noticed a V.I.P. cleaning business for sale in Tauranga. It seemed to tick all their boxes, she says. ‘It was local, there were staff, and it was a mix of residential and commercial properties. The owner wanted to retire and had been winding the business down in preparation. So, it was a great opportunity, because all we had to do was buy it and build it back up again!

‘I was concerned that getting a business loan would be tricky, because we already had a mortgage,’ says Ash. ‘I discovered one of my old clients had become a mortgage broker and when I approached him, he said, with the V.I.P. name behind me, I probably didn’t need to worry. He was right; the small loan enabled us to buy it.’

Doing their homework

Ash and Khushbu undertook much research before committing to the business. ‘There is always a risk, with any business,’ Ash says. ‘As we didn’t know much about cleaning or franchising, we had quite a bit of homework to do!

‘As time went on, we realised we’d been lucky to find a business that was franchised by V.I.P. There is a great deal of support on offer and many advantages to the system.’

The couple found that support started early. ‘Just as we bought the business, our daughter Aria was born. This made attending some of the trainings a bit difficult. For the accounting side, we had national franchisors Estelle and John Logan come to our house to teach the system. I can’t imagine many franchises in which the national franchisors would do that for a brand-new set of franchisees! It says a great deal about them, and the franchise they run.’

It’s all in the detail

The transition from comfortably employed to owning a business, via the chaos of a new family, has challenged the couple. ‘We went round all our residential properties with one of our staff, to understand exactly what needed to be done and to know we could do it all ourselves if need be.’

‘Our biggest challenge,’ Khushbu continues, ‘was not the cleaning itself, but the expectations of our clients, because they were all very different. One wanted nothing moving, another family was quite the opposite. It’s the little details that can make you welcome … or not!’

V.I.P. offers two kinds of franchise: outdoor (lawnmowing, gardening and other outside jobs) and indoor (all types of cleaning, both commercial and residential).

‘Ash and Khushbu bought a well-established cleaning business in their area,’ says Estelle Logan who, with husband John, is national franchisor for V.I.P. ‘We are currently seeking new franchisees for both services, and investment levels can be tailored to suit your needs,’ she says.

‘There is a paid training period while you are getting established and, of course, for those with young children like the Topiwalas, this business has proved to be very family-friendly. You can choose your hours as needed. If there is one certainty, it is that you will always have work!’

Ash says, ‘My background was in the retail side of the car industry, and the same rules applied: communication is key. We have bought a business that is, as Estelle says, family-friendly, and there is great potential for growth for us, too. We think we’re lucky to have found this business, and we’d thoroughly recommend V.I.P.’

V.I.P. Home Services www.viphomeservices.co.nz

Contact Nationwide Enquiries

P 0800 84 74 96

estelle@viphomeservices.nz Advertiser Info

Ash and Khushbu Topiwala

NICHE FRANCHISE ASSEMBLING

THE GOLD STANDARD

For a former financial analyst, joining Kitset Assembly Services has made more than simply financial sense

After ten years in the financial services industry, Lawrence Foster felt he needed a break. ‘I was sick of the routine, which was often much longer than nine-to-five,’ he says.

‘What was particularly tough was having so little time for my family. I decided I wanted to derive my income from a source that would allow me a bit more flexibility and freedom to do toddler-friendly things! Kitset Assembly Services has worked out splendidly for me and I can see a very bright future.’

Analysing risk

As Lawrence began to contemplate stepping away from being employed, he applied his skills as an analyst towards his decisions around the kind of business he felt would work. ‘There’s no shortage of scary statistics out there,’ he says. ‘It struck me that 50 percent of new businesses fail in the first five years. I didn’t want to be part of that statistic. That swayed me towards a franchise. I felt that if I got into bed with a good franchise, there would be something of a safety net to mitigate that business risk.’

Lawrence has demonstrated a practical bent, as he explains. ‘I paid my way through university as a part time hammer-hand. This gave me a good grounding in tools and handyman services. I was principally working on new homes but, having dipped my toes into that world, it certainly appealed.’

Seeking a franchise that required skills he could bring to a business, Lawrence undertook much research. ‘Kitset is a very niche and specific offering. This is what gives them a competitive edge, in my view. I didn’t want to be just a handyman, and I approached the brand from that perspective.

‘The company has partnerships with over 100 retail stores. I went to them all, informally, to ask for opinions. They were all very positive about Kitset Assembly Services. Then, putting my financial analyst’s hat on, I asked myself, ‘Is this a company I should invest in?’ Using this methodology, I concluded the brand was very much the gold standard.’

Formidable team

Kitset Assembly Services was founded in 2017. Owners Jennifer Lees and William Flew both have over 30 years’ business experience. They have been joined by CEO Grant Nye, who has over 20 years’ experience in franchising. The result is a formidable team. They have grown the business to over 40 territories across New Zealand, and have gone international too. Demand means there are still more opportunities for Kiwi franchisees.

Kitset franchisees are fully trained in product assembly to manufacturer’s specifications. ‘As I’ve found in only five months, the range of products on the market continues to grow,’ says Lawrence. ‘We supply a solution for both retailers and customers. The brand is not

hampered with exclusive deals with any one supplier – that is a great base from which to draw a healthy business.’

Lawrence found joining Kitset Assembly Services to be rewarding and supportive. ‘I had to take out a small loan to purchase the business,’ he explains, ‘but each month has been better than the previous, and I’ve generated enough of a surplus to pay it off much faster than I thought.’

Top class training

The level of training surpassed Lawrence’s expectations, he says. ‘Our first week of training was like being back in school, but not in a bad way. We had excellent insights into marketing strategies, cash flow forecasting and making a business plan. It was a very good overview of what is required to build a good business.

‘Then, for three weeks, we were coupled with several of the more experienced assembly technicians. This was highly valuable. We covered the categories of items to be assembled, with recommended tools, and all the tricks and tips!

‘I thought I could assemble a shed pretty fast but, after my training, I could do it in half the time!’

Regular meetings provide Kitset franchisees with a platform for discussing progress and performance. ‘Kitset values getting the right people,’ Lawrence says. ‘Building a brand requires building a reputation, training the best people and supporting them well.

‘In quarterly meetings with our franchisors and other franchisees, we review strategy and performance. Queries are always dealt with well.’

The company’s sustainability credentials also appealed to Lawrence. ‘We have the advantage of being a very green company, with great branding. It’s part of our ethos to take away all rubbish from an assembly. My business is in central Auckland so, thankfully, I have easy access to the company recycling facilities, as I offload plastic, paper, and cardboard twice a week. Let’s just say, some retailers are better than others at minimising packaging!’

Kitset Assembly Services co-owner William says, ‘We are unapologetically fussy about who we choose as franchisees. If you have what it takes, however, you’d be joining an awesome network of individuals who, like Lawrence, are doing very well for themselves. Offering terrific variety and opportunities, the total investment is from $55,000 and $60,000 +gst, depending on tools and vehicles.’

‘Get in touch and join Team Kitset today!’

Kitset Assembly Services www.teamkitset.com/FNZ/

Contact William Flew M 027 492 6667 will@kas.co.nz Advertiser Info

Lawrence Foster

LOW RISK HIGH REWARD

Largeprofits,lowoverheads.

ElectricalTest&Tag

$1,100-per-weekguarantee for your first year in business!

Regular,repeatwork in a regulated industry! Nopriorindustryknowledgerequired all training included!

Thrive

LOCAL SUCCESS, LOVING THE SYSTEM

Franchisee with The Local Guys making close to half a million dollars a year after career change

William and his business partner Nash

William Chinta is making close to half a million dollars a year after his change in career from software engineer to businessman with The Local Guys. ‘I’d like to thank the franchise from the bottom of my heart for what I’ve become today,’ he says. ‘It’s been quite beyond my expectations.’

The Local Guys was founded by Jarrad and Stacey Goulding, who have established a successful formula for service providers over the last ten years, from their South Australia base. The couple knows franchising inside out, having previously been franchisees in the hospitality sector themselves.

‘Those experiences taught us a lot,’ says Jarrad. ‘One learning was to understand what a strong franchise does well, and another experience demonstrated what a franchise can do wrong. As a result, when we were building The Local Guys, our motto became ‘Franchise Partner First’. We look on every franchisee – we call them franchise partners –as a member of our family and we are committed to helping them achieve success.’

The Local Guys Test and Tag service was the first of three divisions – Test and Tag, Pest Control and Cleaning –set up by Stacey and Jarrad. ‘It was really an aside to our business at the time,’ Jarrad explains, ‘but it grew with the minimum of effort. And today, of course, testing and tagging is very big business, due to the legislation that requires it. All the franchise partners in our family of businesses have thrived and, on both sides of the Tasman, there continues to be big demand.’

From tech to trucking to testing

Having been a software engineer for 20 years, William moved into the trucking industry for a short time, but decided he really wanted to be in business for himself. ‘Franchising appealed because I knew I needed to learn about business, and I needed some direction.

‘I didn’t want to burn my hands, so I felt a well-established franchise would be the best way to move fast and get the help and support I’d need with sales and marketing.’

William enquired about various franchises in the Adelaide area. ‘It was a bit disappointing,’ he sighs, ‘ because most of them were unable to respond immediately, for whatever reason. That really put me off.

‘But when I contacted Jarrad at The Local Guys, a meeting was arranged straight away. When I spoke to him, I quickly felt comfortable. It was obvious they had considerable experience and were professional in everything they did. That made a big difference for someone who needed to have his hand held during the initial phases of starting a business.’

It was late 2021 when William became the fourth Test and Tag franchisee for The Local Guys in Adelaide. ‘My training was just before Christmas,’ he says,’ and I spent the whole holiday period worrying about how it would go. My wife was very calm about it and said there was nothing to get anxious about.

‘I remember Jarrad saying, ‘Mate, with all our leads, you’re going to do well.’ He just exuded confidence! And he was right; I got two brand new leads on the first day back after Christmas. Within just three months, I was doing very well, and all of this was from leads provided by the company.

‘As time has gone by, I’ve taken on more and more of my own local marketing, and the key to that is to follow the system religiously. I’ve done everything The Local Guys have done in the way they did it and it has paid off.

‘The biggest challenge I faced was finding I had more work than I bargained for,’ William says. ‘If you have lots of work, but there’s only one of you, you can get swamped. I solved the problem in a slightly unusual way; I bought another territory! The cash flow was excellent, and my cousin Nash joined me in the business. Maybe we’ll expand again soon, as the business is certainly there.’

High profit margins, low overheads

‘Being a mobile-based operation, you benefit from high profit margins and low overheads,’ says Jarrad. ‘We love the formula we’ve developed with The Local Guys. All our franchise partners are doing very well.

‘William has pointed out how important it is to follow the system. He’s done that and, within three years, he’s bought another territory. There’s proof in the pudding!’

‘If I were to offer advice,’ says William, ‘it would be that joining The Local Guys is the best step you could make. If you work hard and follow the system, you’ll never have an empty pocket! Don’t be afraid to ask questions – Jarrad and Stacey and their team are always available and have valuable experience behind them. This is simply a great business with great potential!’

‘Why not join us?’ Jarrad asks. ‘We operate on both sides of the Tasman. Our support can get you flying, and we offer a guaranteed income for your first 12 months. That’s the confidence we have in our system. Give us a call – opportunity awaits!’

Advertiser Info

The Local Guys www.thelocalguys.co.nz

Contact the Franchise Team 0800 733 858

franchise@thelocalguys.co.nz

William and Nash testing

BAke your own success!

GLOBAL NETWORK

Over 700 bakeries across Australia, New Zealand, Canada, and the USA.

COMMITTED FRANCHISEES

Over 100 business owners have been part of the Bakers Delight family for more than a decade.

MULTI-SITE OWNERS

The strength of our support has enabled more than 40% of our bakeries to be owned by a multi-site franchisee.

ESTABLISHED BUSINESS MODEL

Bakers Delight converted to a franchise model in 1988 and has grown to become the largest bakery franchise globally.

NOW IS THE PERFECT TIME TO INVEST IN BAKERS DELIGHT

It pays to be with the number one recognised bakery brand. Bakers Delight has experienced endless and measurable success over the years as a franchise business model. Dedicated franchisees, endless support, excellent team culture, and loyal customers are helping us grow rapidly in New Zealand.

WE PROVIDE YOU WITH THE KEY INGREDIENTS TO DRIVE YOUR BUSINESS FORWARD

• Proven business procedures and systems

• 16 weeks of training with ongoing mentoring

• Efcient and efective operational support

• Strategic marketing expertise in design, media, digital, merchandising, public relations and more

• Commercial & Financial Management guidance and advice

• Locates and negotiates property leases on behalf of franchisees

• Simplifed purchasing as a network by optimizing purchasing capacity

At Bakers Delight, we value dedication and commitment, and we’re looking for like-minded individuals who share our vision for building successful businesses.

IF YOU’RE PASSIONATE ABOUT THE BAKING INDUSTRY AND YOUR COMMUNITY, AND SEEKING YOUR NEXT INVESTMENT OPPORTUNITY, WE’D LOVE TO HEAR FROM YOU!

Franchise Management RECOGNITION FACIAL

A draft Privacy Code covering biometric tech could impact franchises, explains Katrina Hammon

Biometrics is a hot topic, with the recent release of the draft Biometric Processing Privacy Code. This reflects the fact that the Privacy Commissioner is keeping an eye on the growing interest in adopting facial recognition technology among businesses. Biometrics analyse people’s physical and behavioural features to recognise who someone is or to determine other things about them.

Benefits and risks

In retail businesses in particular, facial recognition technology is being used to prevent retail crime and protect staff and customers. The technology works by matching, in real time, the faces of people who enter business premises against the business’s record of offenders. We have most notably seen this in action with Foodstuffs North Island’s ongoing facial recognition trial.

Other benefits include the ability to personalise customer experience by recognising repeat customers, or enhance operational efficiency by monitoring customer traffic and behaviour to improve store layouts and manage queues.

While there are benefits, there are concerns around whether these are proportionate to the ability of businesses to obtain biometric information. Businesses will need to demonstrate that this is being obtained in a transparent way, and they are able to mitigate inherent risks that come with this technology. This includes potential negative consequences such as profiling, inaccuracy of information and bias.

What’s next?

Franchise businesses will naturally be interested in the benefits that these technologies can offer. Rolling them out across a network will warrant careful planning and consideration of the Code (should it come into effect) and other guidelines from the Privacy Commissioner.

To prepare, franchisors can:

• Weigh up the benefits of using biometric technologies in your brand’s network and ensure they outweigh the privacy risks

• Consider how you will notify individuals that biometric information in being collected (ie. will there be clear signage at the entrance?)

• Ensure that there are safeguards and controls in place to prevent any bias or accuracy issues

• Ensure there are measures in place to ensure consistency of use of biometric technologies across the network

• Ensure that the network’s privacy policies are up to date and outline the use and purpose of biometric technologies in the business

• Provide staff training and ensure that members of the network have a strong understanding of the privacy risks involved

Start now

Now’s the time to consider the implications of using biometric technologies and revisit your franchise network’s privacy practices.

Wynn Williams can help address your questions to prevent harm to a franchised brand or any individuals providing personal information, in this increasingly regulated digital age.

Advertiser Info

Wynn Williams www.wynnwilliams.co.nz

Contact Katrina Hammon

P 09 300 2647

M 021 221 8847

katrina.hammon@ wynnwilliams.co.nz

WHAT MAKES FRANCHISEE

Franchisee conferences are usually the most expensive and perhaps the most important of all services a franchisor provides. Greg Nathan offers some tips to maximise their value

A conference with 100 participants can easily rack up over $250,000 in travel, food, venue and speaker costs. The hidden costs to cover 100 business owners and executives being away from their work and businesses for two days (plus travel time) can easily add another $100,000.

If this hasn’t focused your mind, consider that this is equivalent to paying over $20,000 an hour, or $300 a minute! Yet it is amazing how often I see conference organisers fritter this away, with little to show for such a significant investment of time, energy and money from so many people.

In this article I’ll draw on my experience attending and contributing to hundreds of conferences, and share some tips and strategies to help you organise a successful event that delivers a healthy Return on Investment.

Create your vision for success

My first suggestion is to be clear on the purpose of your conference and how you will measure its success. Conferences are usually held for the following four reasons:

Communicate. A conference is the perfect vehicle to share your network’s future direction and generate quality two-way communication about important new initiatives.

Connect. Your conference should strengthen each franchisee’s feeling of belonging to the brand and the culture, and also build greater trust with the franchisor team.

Educate. Conferences are great opportunities for enhancing the knowledge and skills of franchisees on how to run better businesses.

Motivate. Conferences can help people to reconnect with their sense of purpose so they leave feeling recharged and inspired to face the year ahead.

To help you measure its success, ask ‘If this conference goes as well as it possibly could, what will we see happening?’ Write down your thoughts in detail to create a vision for success. I prefer a conference vision that is made up of specific and measurable bullet points as this enables you to later determine whether these were achieved.

When developing your vision for success consider the needs of all the people attending. This is likely to include franchisees and family members, as well as the franchisor team and suppliers.

What franchisees love about conferences

In my experience, there are five things that franchisees love to see at a conference.

1. An informative update from the CEO that describes significant achievements that are relevant to them, major challenges facing the network and how these are being addressed, and goals for the next 12 months.

2. The opportunity to interact, network and socialise with other franchisees. This means allowing adequate time and opportunity for them to talk with each other informally at social functions.

3. Opportunities to engage actively in business discussions where they can share their ideas, as well as ask questions and make suggestions to the leadership team.

Organised by:

before you buy LISTEN

4. A chance to learn practical ideas, skills and techniques that will help them improve their profitability, better manage their teams and maintain their personal motivation.

5. Opportunities to engage with suppliers where they can discuss new products and get access to special deals. This often takes the form of a supplier exhibition, which is a legitimate way to enable suppliers to contribute to the costs of the event.

What do franchisees loathe at conferences?

1. Too many franchisor executives talking too much with too many slides. This sort of information is often better provided throughout the year using other communication vehicles.

2. Franchisor executives boasting about their own achievements (eg. how many units they have opened or how much profit the company made), or talking down to franchisees in a patronising manner.

3. Having an agenda filled with too many sessions and not enough space for them to relax and enjoy their time away from their business. As a guide around 30 to 40 percent of the agenda should be allocated to recreational activities.

4. Badly facilitated open forums which become negative and allow individual franchisees to grandstand or dominate. This can be prevented by using robust group processes and a competent facilitator.

5. Presenters or speakers who lack credibility because they do not understand the business, or their content is not relevant to helping franchisees improve their businesses or lives. This can be prevented by screening presenters and checking their content.

LOOK BEFORE YOU LEAP

Franchising is a powerful way of doing business, but the same forces that make franchising great also create vulnerability and risk. We know what works, what doesn’t, and how to respond to the issues that arise.

We help with:

· Assessing franchise opportunities

· Advising on franchise agreements and other contracts

· Franchise sales and purchases

· Dealing with difficult situations

Tips for putting together a great programme

While you may choose to use an external conference organiser to help you manage logistics related to travel and the venue, it is best to keep responsibility for the conference programme in-house.

You know what your franchisees are interested in, and if you don’t, you need to ask them. Outsourcing the programme often results in speakers or activities not hitting the mark.

It is ultimately the content of the sessions and the processes you use in these sessions that will make your conference the positive, memorable event you want it to be. This will stay with a franchisee long after they have forgotten the décor of their rooms or what they ate. A rule of thumb is to invest at least as much energy into the programme as the logistics.

Here are four elements of a winning conference programme.

Constructive open forums where franchisees can raise suggestions or ask questions. My recommended process is known as a ‘Group Scoop’, where franchisees work in small groups facilitated by their peers, to collect ideas, questions and suggestions.

A bright open room where everyone can see each other. A well-lit room with round tables makes it easier to create a relaxed, high-energy atmosphere, which in turn contributes to people’s learning and satisfaction.

Round table discussions on relevant business topics. Prior to the conference talk to franchisees about their biggest challenges and the areas they would love to improve in. Then convert these to round table topics. Use franchisees as table leaders and have one of your team at each table recording the ideas that emerge from the discussions. These can then be collated and circulated as best practice tips.

Panels of high-performing franchisees. These panels work best when facilitated by someone who understands how to ask good questions and draw the best out of the panellists. Panellists should receive coaching on how to share their practical experience with specific examples, rather than feeling they need to teach or motivate others.

In summary, running a conference is an expensive undertaking with a huge upside if you get the agenda and the process right.

About the Author

Greg Nathan is a psychologist, author of the bestseller, Profitable Partnerships, and Founder of the Franchise Relationships Institute (FRI).

Reach Greg at info@ franchiserelationships.com or visit www.franchiserelationships.com

THE PLATFORMS DRIVING

ONSITE SAFETY

Voideck is an exciting ground floor franchise opportunity targeting New Zealand’s construction sector

There has long been a gaping void that separates health & safety in New Zealand’s building and construction sector from Australia’s. Much of that gap relates to void protection – the provision of high quality suspended temporary platform systems which, across the Tasman, are mandatory in the construction industry.

Voideck, with its patented lightweight modular suspended temporary flooring system, has been used widely in the Australian market. Now there is a ground floor opportunity in New Zealand, where Voideck franchises are available throughout the country.

Featuring a securely locked-in ladder, the system can be easily installed as soon as any void is formed on a building site – in places such as stairwells, atriums, lift shafts and service risers – anywhere a safe working platform is required. They are also perfectly suitable for single storey buildings, for the installation of roof trusses and roof framing.

As they are fixed to the building structure itself, Voideck platforms allow unimpeded access for any construction activities below and above the void being protected.

Saving lives and limbs

In 2023, there were 334 falls in New Zealand’s construction industry that resulted in brain injury. Many of these were falls from less than three metres’ height. So, it’s a scenario that’s crying out for a solution.

Voideck is that solution, says franchisor Kevin Jury. He should know – the former quantity surveyor has more than 50 years’ experience in the construction industry on both sides of the Tasman, including 19 years owning a scaffolding business. He remembers a pivotal moment that convinced him to bring the Voideck franchise opportunity to New Zealand. At a major townhouse development on Australia’s Gold Coast, a final year apprentice ended up paraplegic after falling three metres down a stair void. The builder and developer were fined a six-figure sum.

With maximum fines running into seven figures, it’s easy to see why Voideck Temporary Void Platforms will soon become a common sight on New Zealand’s building sites. At a cost of approximately $15 per day, it’s affordable insurance that guarantees the safety of workers working in void areas.

Below and above the void being protected, it’s safety first with Voideck

Nationwide opportunities

Voideck franchises are now available throughout New Zealand. If you have good communication skills and can build relationships with builders and subcontractors in the construction sector, the sooner you grab this opportunity the better. ‘Having owner-operator franchisees with skin in the game will encourage the development of enduring relationships with clients,’ Kevin says.

A Voideck franchise can initially be operated as a family business, with unlimited potential to expand as market awareness and demand grows. Kevin believes it is especially suited to a father-and-son combination, as has been his own experience working with his son in Wellington.

‘This is a business where the father can work with his son on site initially and, as the business grows, the father can then focus on sales and management, perhaps helping out on site as required.’ Kevin says a typical franchise would have a minimum of 100 Voideck systems able to service 100 building sites at any given time.

Awareness and recognition

Voideck is a golden opportunity for these times, says Kevin, and he is leaving no stone unturned in promoting the franchise. Building awareness is a priority. To this end, he is partnering with the Building Industry Training Centre in Hutt Valley, where apprentices build houses that are relocated, for example. The plan is to install Voideck platforms just below ceiling height, so all the roof framing and cladding can be completed faster and more safely.

‘This prevents any falls and speeds up each job by approximately two weeks,’ Kevin says.

There’s also the potential to partner with local scaffolding companies and not be seen as their competitor, he adds. ‘We’re not a threat to them. After all, I know from personal experience just how inefficient it is to build scaffolding in a stairwell.’

Acclaim for Voideck has also come from winning awards. ‘At the 2020 Safeguard New Zealand Health & Safety Awards, the system won the Innovation category and it was the only entrant over all categories that eliminated a risk,’ says Kevin.

Voideck was also Highly Commended at the Building Institute Awards and won an emerging Wellington Gold Business Award in the services sector.

Growth on a grand scale

While the investment for a 100-system franchise is $370,000 + GST, Kevin points out that $20,000 goes towards training and set-up. The balance of $350,000 covers plant and equipment, which is fully depreciable. ‘Therefore, the first $70,000 of profit you make is not subject to tax,’ he is keen to remind readers.

A starter-pack option of a 25-system package for just $116,250, which includes a deposit on the next tranche of equipment, is also available. Whichever option you prefer, Kevin recommends involving your accountant in the due diligence process. Vendor finance may be available to early bird franchisees, subject to approved security being available. Franchisees will also be required to provide a suitable vehicle, tools and secure storage.

‘Initially, you’ll be marketing Voideck in your area and undertaking site installations,’ explains Kevin. ‘Then, as the business expands, you can employ trained installers and move to a full-time marketing/management role.’

Advertiser Info

Voideck www.voideck.co.nz

Contact Kevin Jury M 021 286 4335 kevin@voideck.co.nz

BRING YOUR FRANCHISE TOGETHER

Waipuna Hotel & Conference Centre is the perfect venue for meetings of all sizes, with special discounts for franchises

When the team at Exceed are looking for somewhere in Auckland to bring their franchisees together, there’s only one place they think of – Waipuna Hotel & Conference Centre. The Mount Wellington location is convenient for motorways, the airport, and, crucially, offers free parking.

‘When you’ve got up to 50 people turning up in their vans for a training session, that’s a major benefit,’ says Tony Burnette, General Manager for the award-winning franchise. ‘But it’s not the only one: Waipuna offers a wide range of spaces and function rooms. We’ve used them for everything from regional meetings to national conferences, roadshows and supplier expos to round tables and break-out sessions. Loading and unloading is easy; you can drive right up to the back doors.

‘Having rooms overlooking the lagoon makes for an open, sharing atmosphere. And, at the end of the day, you can all relax together in the bar and enjoy the water view and sunset. Of course, there’s accommodation on site too, which makes it easy for the out-of-town franchisees and the quality of food is really outstanding.’

And there’s one more factor that Tony says makes a big difference. ‘The team at Waipuna actually understand franchising. They have been members of the Franchise Association for many years. Sales and marketing manager Shelley Trutsch has been to many franchise events herself. They understand about bringing groups of business owners together and the importance of celebrating the franchise relationship.’

A choice of 17 different venues

Shelley says that Exceed is just one of many local and international franchise brands that know they can rely on Waipuna. ‘We can offer 17 different venues on site, which can host everything from small meetings, up to events of 300 people. Our large banquet space seats 250 people for an awards or conference dinner, and we even have our own theatre.

‘Franchise psychologist Greg Nathan – another Waipuna visitor – talks about the importance of having lots of natural light to create focus and energy. Almost all our spaces offer that, many with an inspiring water view.’

And there’s another reason for the special atmosphere at Waipuna.

‘Rather than being part of a big chain, Waipuna is owned by a licensing trust,’ Shelley explains. ‘Our purpose is to employ and train local people, and our core focus is to give back to the community. Rather than send the profits off overseas to corporate owners, we fund things like resurfacing local netball courts. It gives us a unique and friendly feel, which ties in perfectly with the ethos of franchising.’

Tony agrees. ‘Exceed believes strongly in supporting the community. It initiated The Heart Box charitable trust, which places defibrillators in public areas, for example. We like the fact that Waipuna has a very similar culture, which means the money we spend there stays local.’

Special offer for franchises

Now, Waipuna Hotel & Conference Centre has launched an offer specifically for the franchise sector, including service providers.

‘We recognise that it’s been a tough time for many small businesses, so

we want to help by offering franchises a special 15 percent discount on venue hire when full-day catering is provided,’ Shelley announces.

‘That applies both to 8am-5pm daytime events, and to 6pm-midnight events. We’ll provide complimentary coffee and tea on arrival, and a 15 percent discount on post-function beverages in the bar.

‘Of course, we know that every franchise is different. If you want to do something a bit special, we’d love to help you with that. We pride ourselves on providing friendly and personal service, so contact me directly and find out how we can help bring your franchise together.’

Advertiser Info

Waipuna Hotel & Conference Centre www.waipunahotel.co.nz

Contact Shelley Trutsch M 027 499 2412 P 09 526 3008 sales@waipunahotel.co.nz

Opportunity: Food & Beverage

IPASSION RULES

Black & White Coffee Cartel franchisee caffeinating Christchurch rebuild

n 2014, two brothers and a former All Blacks captain opened a small café in Victoria Street, Christchurch. Taking inspiration from traditional European cafés, Bink and Luke Bowler, and Reuben Thorne, brought coffee beans front-of-house with an eye-catching steampunk-style micro-roaster.

But they didn’t stop there. The interior was quirky, with all available wall space covered in an eclectic display of framed photos, prints and posters.

By calling the little café ‘Black & White Coffee Cartel Victoria St’, the founders showed their intention; this was the start of something big. And their confidence was not misplaced.

Levelling up

In 2016, hospitality entrepreneur Alan Win and business partner Raphael Garcia bought into the business. Their objective was to position the business as New Zealand’s first and only micro-roasting coffee café franchise system. Now, there are 18 franchises, and it is still considered one of the most straightforward and least restrictive in the coffee industry.

When franchisor partner Tony Yin was employed as Franchise Manager, one of his first jobs was to recruit a franchisee for Black & White Coffee Cartel Victoria Street. He knew exactly who had the right experience –his friend of 20 years, Jun Ji.

Right timing

Smiling broadly, Jun reveals the real reason he said yes to the offer. ‘The Christchurch earthquakes rebuild was reaching a stage where office space in and around Victoria Street was opening and starting to fill with people. These were the type of people I knew would appreciate the differences that separate Black & White from other cafes; being able to watch micro-roasting, while enjoying coffee that’s freshly roasted, freshly ground, freshly made.’

Growing up in China, where his mother owned boutique hotels, gave Jun an early taste of hospitality. During his student years in New Zealand, he then worked in the food-service industry, giving him experience in the field. He says he was drawn to the Black & White Coffee Cartel immediately.

‘A lot of things impressed me, particularly the competitive edge and bottom-line benefits of being able to cut out the middleman supplier of roasted beans. Also, the margin made by micro-roasting on-site as well as on the sale of each cup of coffee,’ explains Jun.

‘The uniqueness of the funky, quirky fit-out also appealed. And don’t forget the aroma! Coffee made from freshly roasted beans definitely smells better and tastes better, too.

‘Before becoming a franchisee, I was working for one of New Zealand’s major food service wholesalers. This further added to my understanding of food supply chains and distribution, and even gave me some culinary knowledge.

Ji : ‘A lot of things impressed me’

‘As keen as I was, and even knowing Tony so well – he introduced me to my wife Yanxin! – I did extensive due diligence. Thoroughly researching the Black & White franchise model, reviewing financial documents and reaching out to existing Black & White franchisees for their insights on support and profitability, all helped shaped my decision.’

No barking, please

‘Black & White Coffee Cartel Victoria Street has seating and tables for 40, with an outdoor area for 15,’ explains Jun, adding that dogs are welcome. ‘Providing they don’t bark or wee on the floor! Being dogfriendly, means we attract the regular Hagley Park dog walkers and people living locally in apartments with their fur babies.

‘Our small size means that, unlike other Black & White Coffee Cartel cafés, we don’t have a large commercial kitchen for on-premises brunch favourites but, believe me, our selection of cold and hot cabinet food is the best! And besides, having less focus on the kitchen gives us time to fully live our passion for coffee.’

Part of this passion is further developing the income stream created by sales of whole and ground fresh micro-roasted coffee beans, says Jun. ‘With coffee making facilities in many of the businesses our customers work for, it’s a regular thing for them to grab a 200g or 1kg bag to take back to their offices.’

Reflecting on previous years, Jun admits that, like everyone in hospitality, he was blindsided by Covid-19 and the related trading restrictions. That’s when Jun says he and fellow franchisees experienced for themselves the benefits of belonging to a franchise with foundations deep enough to survive a global pandemic and subsequent financial recession.

A decade in coffee

‘We’ve bounced back, but during Covid we never thought that in February 2024 we would be celebrating the Black & White Coffee Cartel’s 10th anniversary in the small café where it all began,’ laughs Jun. ‘Hospitality or café experience is not necessary to be a Black & White franchisee, but I believe passion is: Passion for coffee. Passion for delivering exceptional service. Passion for the Black & White brand. Passion to succeed. Passion rules!’

With a turnkey Black & White café starting at $350,000, franchisor Raphael Garcia suggests that although the franchise has favourable relationships with banks, partnering with relatives or friends can be a great idea to spread the investment.

‘Regardless of where you live in New Zealand, providing you have the right attitude and importantly, passion, contact Tony Yin today.’

Black & White Coffee Cartel www.blackandwhitecoffee.co.nz

Contact Tony Yin P 022 630 6622

tony.yin@blackandwhitecoffe.co.nz Advertiser Info

Jun

THE ART OF CLEANING

Paramount franchisees find ideal work/life balance and growth

Munit Narayan has recently signed an extension on his franchise with Paramount Services, for good reason. ‘My wife Seema and I have been with Paramount for over six years, and it is giving us everything we want and need,’ he explains. ‘Paramount works as a family; they genuinely help you meet your goals.’

After spending 15 years contracting to major telephone companies, Munit was ready for a change. ‘My job was dying out,’ he explains, ‘so I asked my accountant what else I could do. His advice was very simple, which was to look at the potential of four franchises in the commercial cleaning sector.

‘Following this, I met a colleague who had become a franchisee with Paramount. He put me on to their head office staff, who were all extremely helpful. I began to feel I was on the right path.

‘Everything was carefully, honestly explained. And, after due diligence, I felt confident to go ahead.’

Finding a good fit

Munit and Seema were looking for a business they could run together and had specific requirements. ‘Firstly, I didn’t want to stop working in the IT industry – my day job at the time,’ says Munit.

‘Secondly, we wanted something we could grow into, allowing us flexibility for our family. We started quite small but, due to the excellent system Paramount provides, we have built our business to the point where we can concentrate on it. It now gives us a great living and the time we needed for our family.’

The first site Paramount gave to Munit and Seema after their training was a school in their South Auckland home patch. Munit still chuckles over their first night’s cleaning. ‘We had a terrible time,’ he admits.

‘Despite Seema having some previous experience in the cleaning industry, we were pretty hopeless when it came to cleaning an entire school. It took us 11 hours to complete the job. I’d nearly given up hope!

‘We called Paramount the next day, and they could not have been more helpful. The school was a lot more complex than expected, despite our excellent training. But the company explained carefully where we’d gone wrong. We learned you can’t just clean everything all at once!

‘They showed us how to go about cleaning steadily and methodically. And we soon understood that cleaning is an art, but one that’s easily learned if you have the willingness to succeed. Within a short time, we’d halved the time it took us to do the job.’

From novice to pro

Paramount Services’ national accounts manager Rajan Patel says lack of experience need not be a barrier when considering a cleaning franchise. ‘Many of our most successful franchisees had zero experience of cleaning before they started with Paramount,’ he says. ‘Our support team will give full training, meet clients, assist with quoting, help set up the business and come out to train on site where needed.

‘Munit and Seema took on a complex site but, after very little help, they were up and flying. We’ll do as much as required, and more, to help our franchisees succeed in building their businesses to where they want to be. As Munit pointed out, cleaning is something of an art! And we take as much pride in the results for our clients as we do in helping our franchisees learn that art.’

Today, Paramount franchisees have increasingly diverse portfolios, covering everything from banks to cinemas, shopping malls to food processing plants and education facilities, says Rajan. ‘You name it, we probably clean it!’

When Munit and Seema were considering a business, they gave a great deal of thought to the possible advantages of a franchise over starting green or buying an existing business. ‘We had business experience,’ says Munit, ‘but the longer we’ve been with Paramount, the more we have realised the advantages of a great franchise system.

‘The established brand identity and the tried and tested systems are not the only advantages. We wanted a better work/life balance, with greater independence and family involvement, and we have nothing but praise for Paramount. They have helped us every inch of the way and allowed us to expand our business at a pace that has suited us.’

Family balance

With two children, aged five and six, a daytime priority for the couple, Munit has now dropped his previous day job since Paramount found them three further sites to service.

‘The biggest challenge I faced, when starting all those years ago, was simply cleaning time, says Munit. ‘Paramount enabled us to overcome that.

‘What makes them stand out as a company is that they operate like a family; they care about us and are always there to assist us. We plan growth for the future, and we know Paramount will be there for us every step of the way.’

Paramount is seeking more franchisees throughout New Zealand. ‘We stand out for many reasons,’ says Rajan. ‘We operate as a family, we’re dedicated to sustainability and zero waste, we’ve won the Westpac Franchise System of the Year Award three times, and we will be going carbon neutral by 2025 using electric/hybrid vehicles. What’s more, we guarantee turnover, so call us now! Opportunities start from around $35,000.’

Advertiser Info

Paramount Services www.paraserve.com Contact Rajan Patel 09 376 7850 021 925 940 rpatel@paraserve.com

Happy family - Seema Malini, Munit Narayan and their children.

Munit Narayan

RETURN ON INVESTMENT CALCULATING

Philip Morrison explains how to work out whether a franchise can deliver what you are looking for

If you’re looking at buying a business, you need to know if it can produce the rewards you want. From a financial point of view, this is what accountants call Return On Investment, or ROI. In the following article, we’ll show you how to calculate this to help you evaluate whether any particular franchise can provide what you want from your new business.

However, it’s important to be aware that there is more to consider in terms of return than just a narrow definition of ROI. Typically, a prospective franchisee will assess the basket of income their franchise will earn in absolute dollars, not Return On Investment.

For example, we often see franchisees evaluate the earnings their proposed business will bring into the home by comparing them to the salary they are earning now. Many franchises are ‘owner-operator’ types of business, so purchasing one could be seen as ‘buying a job’ in some scenarios. If your job is insecure, or offers little in the way of future growth prospects, investing in yourself may be the best decision you could make – it gives you the ability to earn more income, and even build a saleable asset. But you will still want to ensure that the money you invest can deliver the rewards you want.

If you are looking at a business from a purely investment point of view, of course, the situation is rather different. If the business is fully-managed and the owner is not required to be involved in day-to-day running, ROI is everything. Franchises like this are less common.

Accordingly, something else for the franchise buyer to consider when looking at returns are the non-financial elements. Will it deliver the lifestyle you want? Will it fit your family situation? Will it make you happy? Those might seem strange questions for an accountant to ask, but they are very important for you to ask yourself.

Having put the figures in context, let’s look at what they can really tell you.

Where do you start?

If you are looking to take over an existing franchised outlet, you should have several years of trading history to work with (see Understanding the Number s at www.franchise.co.nz/article/36). Nonetheless, care must still be taken to ensure that the figures provided by an outgoing franchisee are realistic and accurate.

If you are setting up in a greenfields location, you will be more reliant upon figures provided by the franchisor. Be aware that any such figures are only projections based upon the franchisor’s model and experience in other locations. Although an experienced franchisor should have a good knowledge of the real costs of running the business, they can’t know for sure what level of sales will be achieved in any area before that business opens. The figures provided are therefore not guarantees of performance; just a starting point for further analysis.

As a potential franchisee, it’s up to you to determine the assumptions on which the projections are based before placing any reliance on them. This reinforces how critical it is to seek independent assessment of the numbers from a franchise-experienced accountant who has benchmarking data based on like-for-like business performance.

What’s included?

Here are some questions to ask the franchisor to ensure that the information you receive is truly relevant to your own potential location:

• Are the projections based on actual performance of other franchisees, or are they calculated on some other basis?

• If they are based on actual performance of a franchisee, where was the franchisee located? Why do you believe that this experience is relevant to my planned location? If the franchisee was located in a CBD and you are looking at a provincial location, both sales levels and costs – eg. rent – are likely to vary considerably. You need to be able to compare like with like.

• If the projections are not based on actual performance of existing franchisees, how were they determined?

• How long has the business been operating?

• How realistic, given my location, is it for me to achieve the sales that you have predicted in the projections?

• Can I discuss these projections with an existing franchisee?

• What amount of working capital do I require? Is this working capital to be maintained throughout the life of the business or only in the start-up phase? Is working capital included in the quoted franchise investment, or is it additional?

• Do you plan to open any further outlets in my city/town/suburb? If so, how might this affect my business?

What do the numbers say?

Assuming that you get satisfactory answers to the above questions, Figure 1 shows an example of a projected statement of financial performance for a fictitious franchise that might be appealing to you.

Note that different types of businesses have different types of costs: eg. rent, staff, vehicles, etc. The above has been simplified to give an overall picture of the type of things you need to consider.

It shows that in the first year of operation, if you achieve the projected level of sales then you will be able to pay yourself a salary of $79,120 before tax. However, there will be no additional return on your investment.

This is not unusual for the first year of any start-up – it is an establishment year, when a new franchisee is learning how to build the business, establishing a client base and starting to develop the efficiencies that will make the business truly profitable. Starting from nothing, you might reasonably expect to see sales grow month-by-month during the first year, putting you in a much stronger position for the second year.

That’s why you should ask the franchisor for projections covering not just the first year but the first three years – and, most importantly, for details of how other franchisees have performed in second and subsequent years. Franchises generally have fixed terms (5 or 10 years are common, with renewals usually possible) and you want to be certain that you can make a fair return on investment over that period.

Of course, you don’t need to be on your own in doing all this – you can reduse the risk by consulting with a franchise-experienced accountant who not only knows what the numbers mean but whether they are realistically achievable in your chosen industry, and even in this particular franchise.

But what if?

Something an accountant will sensibly do for you is a sensitivity analysis showing what would happen if the figures differ to any significant extent from those shown on the projection. This is a very worthwhile exercise from which you can learn a lot about your proposed business.

Figure 2 shows the original projected figures in the second column (Realistic); the columns either side show what would happen if sales were lower than projected (Pessimistic) or better than projected (Optimistic). Neither you nor your accountant can predict the future, but this format should allow you to assess this and any other franchise opportunity better.

In the case of the Pessimistic projection, it shows you actually making a negative Return On Investment in the first year, whereas the Optimistic figure shows a healthy 18 percent. This figure is over and above your salary, remember. Once again, it would be important to see the projections for second and subsequent years before making any decisions, and to carry out the same sensitivity analysis on them.

Something else which it is worth noting in these examples is that while sales figures and variable expenses have been varied, fixed expenses have not. This is because established franchisors generally have a very good understanding of the costs involved in running any particular outlet and can project these with reasonable accuracy. However, if you fail to manage your business properly, or fail to apply the franchise system and take advice from the franchisor, you might find even fixed costs increase – reducing your ROI accordingly.

It is very important that you and your accountant examine every number in each projection and work out how realistic they seem and what is the impact of any variation. A franchise-experienced accountant should know what is and isn’t reasonable in any particular franchise. A nonspecialist advisor, however, might project an increase of 10 percent in variable costs ‘just in case’, which would have a disastrous effect upon projected profitability. If the franchisor can show that costs are carefully controlled throughout the franchise system, such uninformed projections could give an inaccurate impression which might put buyers off unnecessarily.

Decision time

The review process shown above has been simplified considerably for the purposes of this article, but it shows the main elements that you need to consider before you are in a position to make the correct decision for your own personal circumstances.

Do the figures for your own potential business and ask yourself: can you live with the Realistic or Pessimistic Year 1 projections if Years 2 and 3 look positive? Would you need extra working capital to see you through the first year? Are you and your family prepared to live on this minimum calculated income for a year or two as the business grows?

Of course, as I said at the beginning, you may have other considerations apart from the purely financial, such as job security, the desire to move to another area, the desire to be your own boss or work with a family member. You need to take all these into account before making your final decision.

One other element that you should also consider is the potential profit you might make when you eventually come to sell the business. It’s certainly true that a good franchise brand can attract a premium over an independent business, but the price you get will depend upon the level of profit which the business is achieving at that time and the length of time the franchise agreement still has to run. That’s why you should also discuss an exit plan with your accountant even before you start.

Conclusion

Although the numbers and complexity differ, the above applies whether you are buying a lawnmowing business or a restaurant.

Make sure you prepare your own projections and ensure that, if you operate it properly, the business really can offer both the Return On Investment and the lifestyle you want. Seek the advice of a specialist franchise-experienced accountant who has the experience and comparative data to help you evaluate the opportunity, review the projections and provide you with an independent opinion.

That way, you’ll know before you start that your new business can deliver the results you want and that it will reward you for the effort you put into it. You can then embark on your new venture with confidence.

Philip Morrison is principal of Franchise Accountants, an awardwinning specialist accounting practice which has worked with franchisees of over 300 different franchise brands. About the Author

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CAUSE FOR CELEBRATION, EXCEEDING EXPECTATION

Talk to any Liquorland franchisee and

you’ll

quickly appreciate their enthusiasm for the business and the communities they serve

‘Life-changing’ is the best way to describe the Liquorland franchise experience, according to those who have experienced the thread that weaves between franchisees. The story behind each franchisee shares common ground: community connection, exceptional support, and a business experience that is both enduring and immensely satisfying. Have a conversation with any Liquorland franchisee about their decision to purchase a franchise and the ‘life-changing’ phrase will undoubtedly be heard.

At Liquorland Mangawhai, franchisee Jo Thomas says her expectations have been far exceeded since taking up the reins in September 2023. Jo’s career background includes customer-facing roles, handling admin and accounts for husband Jason’s business, and being a stay-at-home mum. She describes her immediate thoughts when Jason floated the idea of a Liquorland franchise one night. ‘I thought, what on earth do I know about running a liquor store?’

However, with transferable skills, a strong connection to the Mangawhai community, and support from the franchise, it meant the decision to buy the business was a no-brainer. The couple consulted with their financial advisor, their mentor, and had conversations with their bank manager, recalls Jo. Eight months on from launching the business, she says, ‘This whole experience gets the big tick from me!’

A family affair

In Christchurch’s new Prebbleton Village shopping centre, Jeremy Baars’s Liquorland franchise is another family business exceeding expectations. Having worked in the liquor industry for 20-plus years, Jeremy had long held a desire to open his own family retail business. ‘I’d worked with Liquorland stores in previous roles as a supplier and always held the group in high regard,’ he recalls.

With Liquorland Prebbleton being a greenfield site, Jeremy garnered as much knowledge ahead of his decision as he could, talking to the franchise support office and local store owners. Prior to opening, he also spent time working at another Liquorland store. ‘That was fantastic, to learn the ropes,’ he recalls. ‘They basically showed me everything we needed to know about running the store – from how the POS and back-office systems worked, to things like promotion cycles and ordering.’

Jeremy formed a business partnership with his wife, sister, and a friend. While they all generally stay in the background, they provide fantastic support when needed, he says. ‘I also have two sons working with me, learning the ins and outs of liquor retailing. Our plan is to continue to grow this store and, when the time’s right, look at a second store if the opportunity presents.’

Jeremy describes Liquorland as ‘an incredibly supportive community’. It’s a community that includes other store owners, the regional operations manager, the support office, through to CEO Brendon Lawry. ‘Joining Liquorland was the best move I could have made,’ Jeremy says. ‘To own my own store and work with family in a community like ours is just so rewarding.’

Ticks in all the right boxes

Former accountant Sharon Wiggins had long wanted to own her own business instead of advising other people how to run theirs. In 2004, she purchased Liquorland Taupō. Initially, Sharon was planning on just a two-to-five-year association. However, 20 years on, she’s still loving the challenge and the industry. She’s enjoying it so much, in fact, that last December she opened Liquorland Kokomea. At the southern end of Taupō, the site is nestled among extensive residential development.

Just like Jason and Jeremy, Sharon could see that the franchise ticked all the right boxes. Ultimately, the reputable brand was what convinced her to be part of it, along with ongoing support from the franchise.

‘That support includes a full promotional programme, strong supplier terms and great marketing support. They also offer great training through online modules and regular regional meetings,’ she says.

Sharon particularly appreciates the franchise’s strong community connection. She has developed many friendships through the business over the years, leading to plenty of get-togethers and fun times on the golf course!

Highly successful business model

Discussing the Liquorland franchise opportunity with CEO Brendon Lawry and head of merchandise and operations Dave Yurak, the resilience of the franchise becomes clear. It has been operating for more than 40 years, demonstrating an ability to navigate many economic headwinds through the collective experience of the support team.

‘Unlike many other liquor retail chains, we’re a genuine full-service franchise,’ explains Brendon. ‘We have commercial terms that we organise on our franchisees’ behalf, along with an extensive promotional programme. We also have a full-service marketing team, our own IT infrastructure, and we provide all the tools required to run a retail business.’

Supplier connections with Liquorland’s network are incredibly strong, adds Brendon. This is because they have an operating model that performs much better than any buying group, he says. With its 170-plus stores, high brand equity and recognition, and strong organic growth, it’s not surprising that Liquorland has been voted New Zealand’s most trusted liquor retailer multiple times.

‘If you’re an energetic, positive-minded, hands-on, commercially astute person who understands and loves serving people, and leading a small team, you’ll fit right into the Liquorland business. While previous retail experience is preferred, it’s not essential, provided you understand what it takes to create a great shopping experience for customers.’

Are you ready to raise a glass to your new Liquorland franchise? Get in touch.

Liquorland www.liquorland.co.nz

Contact Dave Yurak M 027 457 2210 enquiries@liquorland.co.nz Advertiser Info

Sharon Wiggins

Jo Thomas and son Josh

Jeremy Baars and sons

LAUNDROMAT

OWNER HARD AT WORK

The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.

If you are looking for a truly passive income with an excellent return on investment, get in touch to fnd out more about Speed Queen laundromats.

MONEY SPINNER

Laundry business operator watches the funds roll in, day and night

F rom his home in Auckland, Matt Fogarty is used to seeing his Fog’s Laundromat business in Tauranga roll in the cash. Since opening the Speed Queen franchise in Greerton in 2020, Matt has been blown away by the results of what he now terms ‘Tauranga’s best self-service laundromat’.

Matt is delighted to have developed a strong, passive income stream after becoming a laundromat owner. ‘We’d been looking into buying a business for a long time,’ he said. ‘We needed something that was going to give us a passive income, that wasn’t going to suck up too much of our time because we needed to juggle it with our day jobs.’

Speed Queen got him in a spin. ‘It sounded like a great opportunity that could provide exactly the kind of passive income we were looking for. And it was - it started paying for itself very quickly!’

No failures

Laundromats are back in fashion. ‘As apartments have shrunk, and the cost of domestic machines has grown, self-serve laundromats have become more and more popular,’ says Royce Little, Speed Queen’s head of laundromat sales. ‘This trend has created the perfect business opportunity: Speed Queen-equipped laundromats are cashless and capable of being run remotely. You don’t need staff or an expensive location – provided there’s plenty of parking, a practical and much cheaper site is ideal.’

Founded in 1908, Speed Queen has been operating in New Zealand for 25 years. The company is the world number one supplier of commercial laundry equipment, and it also leads the market with technology. Laundromat owners like Matt operate under their own brand using Speed Queen equipment and have access to the company’s massive experience when it comes to site selection, fit-out and support.

‘We’ve equipped over 50 outlets around New Zealand in the last 3 years, and we’ve never built an outlet that has failed,’ Royce says proudly. ‘We’ve no desire to spoil that record, so when Matt came to us, we gave him all the help he needed.’

Slam-dunk design

The remote operation option meant that the Auckland-based Matt was able to consider opportunities anywhere in the country for his new business. He found an ideal location in Tauranga, three hours away from home. ‘I wasn’t worried by that, as it is quite clear the Speed Queen model is specifically set up for this,’ he says.

‘Speed Queen agreed it was a great location, but then I was out of my depth as I’d never signed a lease in my life,’ Matt laughs. ‘Fortunately, Speed Queen held my hand throughout that and the council approval process, and also through store fit-out. Speed Queen can arrange contractors, but I decided to do that bit myself as part of learning the business. Again, the support was excellent – Royce provided an absolute slam-dunk in terms of design and layout, and his other suggestions have helped set me apart from the competition.’

Remote operation really does work

So how does Matt find remote operation? ‘I had to train myself not to rush down every other day to make sure all was well at first, but now I know it really does work! I employ a security company to open the store early and close late; I have a cleaner who goes in once a day, I’m connected to each machine via an app on my phone and have cloudconnected security cameras so I can tell exactly what it is doing at all times. The machines are so robust that there have been no problems, but if there were an issue I have access to excellent service agents who are happy to help.

‘The best part is that customers just love it. We use standard EFTPOS terminals that are similar to those used in service stations and shops, and every machine is connected to them so I can watch as people transfer funds into my bank account 18 hours a day. And cashless operation means no temptation for thieves, of course.

‘I’ve done a lot of advertising on social media, but I can do that from anywhere. When I do go to Tauranga, though, I like to spend a day or so there as I enjoy talking to customers and getting to know what they want from the business.

‘Would I do it again? You bet I would. Everything was up front, there have been no surprises, and the business really does run itself.’

Attractive for investors

Royce says that investing in a Speed Queen laundromat offers a hugely attractive proposition for investors.

‘A medium-sized investment will be between $250,000 and $300,000, with a deposit required of $75-100,000. The return on the total investment is in the region of 20-30 percent, and we’ve had some owners do much better than that.

‘If you are interested in opening your own remote-controlled, cashless, moneymaking investment, we have several areas with considerable potential. Get in touch to find out more.’

Speed Queen www.speedqueen.co.nz Contact Royce Little 09 528 5600 royce@speedqueen.co.nz Advertiser Info

Matt Fogarty

Speed Queen provided an absolute slam-dunk in terms of design and layout

UNITING WITH FANZ UPLIFTING, UPSKILLING,

The stage is set for learning and connecting at this year’s National Franchise Conference at Mercury Baypark, Tauranga 26-28 July

L

eaders in franchising from across Aotearoa and the world will descend on the Bay of Plenty in July at the National Franchise Conference.

An impressive line-up of speakers and workshops is confirmed for the ConnectXperience 2024 event, including an opening Franchising Group Genius Session: ‘Using collaboration to harness the collective intelligence of our sector’, led by renowned franchise psychologist Greg Nathan.

Among other highlights, a CEO panel discussion facilitated by Dr Callum Floyd of Franchize Consultants will explore trending issues key to the future of franchising, while keynote speaker and US-based International Franchise Association Chair-Elect, Mary Kennedy, will run an interactive session on what leaders must do daily to lead their organisations to sustained and strong growth. Mary is CEO of BNI, formerly COO of Neighborly, one of the world’s largest home services companies.

ACCELERATE YOUR GROWTH

International Franchise Association General Counsel, Sarah Davies will discuss how Global Franchising is Thriving Despite Increased Regulatory Interference, while FANZ board member Darryl King will share an overview on New Zealand’s franchising landscape, sharing wins and goals from the FANZ advocacy team.

A health and safety huddle has been added to the programme, and round table sessions will include topics such as Legal, Finance, HR, Operations, Franchise Development and Marketing.

Find out more at www.conference.franchiseassociation.org.nz

And the winner is...?

Calling FANZ members: have you got a franchisee that has excelled in customer engagement, a field manager who goes above and beyond, or a franchisee doing great in their community? Has your franchise system got a winning marketing campaign? Do you feel your franchise system is worthy of this year’s Supreme Franchise System of the Year Award?

FANZ is looking forward to hosting the 2024 Westpac Franchise Awards at the Cordis Hotel, Auckland on Saturday 9 November. Get your registrations in now and be a part of it!

Mary Kennedy Thompson

Sarah Davies

Visit www.awards.franchiseassociation.org.nz to enter or find out more.

ASSK Sessions

FANZ members can benefit from rich layers of learning, as affiliates share specialised knowledge.

In late May, FANZ held an ASSK session with Nicola Tiffen and Nicky Robertson of Duncan Cotterill, to educate and update members on the recent AEWV changes relevant to franchising.

Do you have a topic you would like to share or want to know more about? Email Stevie: stevie@franchise.org.nz

AEWV breakthrough

The Ministry of Immigration has been keeping FANZ in the loop on all developments regarding the Accredited Employer Work Visa updates. The franchisee accreditation category is to be removed. (see page 16)

The Minister for Immigration, Erica Stanford MP, signalled in April that the franchisee accreditation category would be disestablished this year, following Cabinet decisions. She cited that this was due to a lack of compelling evidence to suggest franchisee employers are more likely to be non-compliant and in need of additional accreditation requirements.

It was announced in mid-May that this change will come into effect from 16 June this year.

Franchisee employers will instead be able to hold either standard, highvolume, or controlling third party employment accreditation, depending on their circumstances.

In its announcement, the ministry said, ‘This change will reduce costs for franchisee employers and put them on an even footing with other businesses operating in the same industry.’

Franchising New Zealand 2024 survey

Researchers at Massey University have launched the fifth Franchising New Zealand 2024 survey, sending out invitations to franchisors across the country. Professor Jonathan Elms, Pro Vice-Chancellor and Dean at Massey Business School says that completing the survey is one of the most significant contributions that franchisors can make to the New Zealand franchising sector.

The results of the survey will be released later this year, providing a timely update to the previous survey figures released in 2021.

The Franchise Association encourages all franchise systems in New Zealand to participate in this important national research – contact FANZ urgently if you have not received an invitation and they will ensure that Massey University sends the survey to you.

Massey University’s Franchising New Zealand 2024 survey is made possible with the support of FANZ, Westpac, Franchize Consultants, Stewart Germann Law Office, Iridium Partners, Nexia NZ, Laser Plumbing and Electrical, Exceed and Franchise New Zealand.

Affiliate Training

Stay up to date with the latest FANZ affiliate training sessions. New content is added regularly at www.franchiseassociation.org.nz/franchise-trainings.

New faces, warm welcome

FANZ is pleased to welcome two new members:

• Pro Waterblasting

• OneTeam Chartered Accountants

The Franchise Association has been the voice of franchising in New Zealand since 1996. It operates a self-regulatory framework which protects franchisees and franchisors alike and provides members with the credibility that comes from its Code of Practice. Franchise buyers are encouraged to check whether the opportunity they are considering is a member of the Franchise Association.

Dates for your diary

14 June National Awards registrations close

8 July National Awards entry submissions close 28-30 July Tauranga National Franchise Conference

9 November Auckland Westpac New Zealand Franchise Awards

The event calendar is regularly updated, so for the latest details of what’s on around the country, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 09 274 2901.

BESPOKE

Your business is unique. Allow it to flourish with bespoke, targeted legal advice.

We work with a small but select client base enabling us to deliver meticulous advice and strategy designed to meet your commercial objectives.

Harshad Shiba is known for his specialist expertise in franchise law having advised many of New Zealand’s leading franchise brands over his 18-year career.

WHY I WISH I’D BOUGHT A FRANCHISE

Simon Lord shares lessons learned from over 30 years of owning an independent small business

At the end of last year, my wife Lorraine and I sold Franchise New media – a business which we had founded, grown and loved for over 30 years. It was never a large enterprise, but it was successful and profitable, it won national business awards and built an international reputation, and we like to think that it has made a big contribution to the understanding and growth of franchising in this country.

And yet, as we step back, there’s a part of me that is reminded of the many times when I’ve said to myself, ‘I wish I’d bought a franchise!’

That might sound weird. After all, when we began, we were in the best possible place to start our own business. We both had a lot of franchising and management experience, and we had support from key players in the sector who wanted us to succeed. We weren’t even starting from scratch – I had edited the first few issues of the magazine before we bought it. To top it all, Lorraine had spent years developing systems, training and supporting other people to run franchised businesses.

And yet it was still hard. Very hard.

A: Level 10, 43 High Street, CBD, Auckland

P: + 64 9 302 0070

W: www.quantumlaw.co.nz

E: contact@quantumlaw.co.nz

At the time the opportunity to buy Franchise New Zealand came up, we had a 20 month-old son and a new-born daughter. The original publisher was about to collapse and I was going to be made redundant. We had been in New Zealand less than three years. Starting a business was a risky decision and we had to take out a sizeable mortgage to fund it. Although some elements were in place, there was no-one to show us what to do. We had to work out for ourselves how to run a whole independent business.

How different it would have been if we had bought a franchise. We’d have had a franchisor to explain things to us; indicative figures from other franchisees to look at and help set expectations and make bank

funding easier to obtain; and specialists and field managers who knew about precisely this business to advise us. Instead, we were going in blind – and we were acutely aware of the risks, having heard all about the high failure rates of independent small businesses. From our UK experience, we knew that good franchises had much higher survival rates.

Getting set up

Ours would be a home-based business, and we had to set it up from scratch. This was 1992, and we didn’t own a computer, or have a business line, let alone a mobile phone. Thanks to an incompetent British removal company, we didn’t even have a desk, although we did have legs for one. We compromised by attaching them to an old door. We had to work out, source and acquire everything from scratch – as cheaply as possible.

Compare that to buying a franchise. Not only will you get a list of the equipment you need, but you’ll often get specific makes and models and, in some cases, training from the supplier. If you need premises, there will be help with site selection, lease negotiation, signage and fit-out. The same applies to vehicles, lawnmowers, coffee machines … whatever you need, the franchisor will have worked out the right tool for the job, and usually have negotiated a discount, too.

Then there’s technology and a whole raft of software for everything from accounts to email to social media marketing. Setting all these up (and having to deal with the often uncontactable organisations behind them) takes an age. And if you need finance, equipment leases and working capital, that’s more complexity. Having a franchise team to help saves a lot of time and trouble during the inevitably stressful period when you’re setting up your business. They will help get you on the right track – and then keep you there.

Getting started

Having all the right equipment and software in place is one thing –learning to run your new business with it is another. I had been in marketing and franchising for years, but I had never sold advertising in my life and now that was going to be how I provided for my family. Whatever happened was going to be up to us and only us. It was exciting, but it was also terrifying.

Would it have been less terrifying if we’d bought a franchise? Possibly not, but we’d have had someone to hold our hand through the whole process and tell us that everyone went through this stage.

We’d have had someone training us in all the little everyday tasks and the big decisions that would make a difference. We would have had manuals to refer to every time we forgot how to do something, or needed to do something for the first time. There would have been systems in place, systems that had already been used by other franchisees who had gone through exactly what we were going through now. And other people – franchisees as well as the franchise team – to talk to, share our feelings with, and reassure us. As independent business owners, we were on our own.

The value of support

In the early days, excitement and adrenaline carried us through. We enjoyed tremendous goodwill from New Zealand’s young franchise sector, and gave back as we met others trying to grow. The feeling of running our business gave us huge energy and enabled us to survive the long days and the short nights. While Lorraine loved being a stay-athome mum, she also enjoyed working a couple of days a week as we grew. But, after two years of this, I was exhausted and burned out.

Lorraine and Simon Lord are stepping back at last

The biggest mistake I made was not seeing that we needed help and not believing that we could afford to employ someone. If we had bought a franchise, I suspect that we would have taken someone on from day one – or, at least, after the first year. A franchise field manager would have seen our struggles and guided us. They would also have known which of the many tasks we were doing could most easily be handed over to someone new. There would have been documented systems, and help with employment processes, payroll systems and compliance procedures (even more complex today than it was back then).

As it was, we had to discover or work out all these things for ourselves. Mind you, when we did take on our first employee, we chose well – Sally Knight has been with Franchise New Zealand for over 25 years and is now General Manager.

Over time, we have seen massive changes in technology, media, the economy, the market and almost every aspect of life. Every time we needed new software (or software changes were forced on us), every time we needed new equipment or a new supplier, every time we needed advice about staffing or marketing or adopting new media, it took days or weeks to sort out. And every hour you have to spend on unproductive admin tasks is time you’re not spending on growing the business, making sales or servicing customers.

That’s why franchising works so well – you have a franchise team working all this out for you and providing the answers. That’s what you pay franchise fees for.

Challenge is constant

Although we soon got to grips with the regular routine of running our own business, we found the biggest challenges became how and when to respond to changing circumstances such as success, economic upheaval, personal circumstances, new competitors or other factors.

When should you expand? When should you consolidate? When should you upgrade? When should you outsource? Where are the opportunities? What are the threats? These are questions that come up all the time.

As an independent business owner, you have to make all these decisions by yourself, using information from a sample size of one. But as a franchisee, you can draw on the experience of tens, maybe hundreds of other franchisees throughout New Zealand and even overseas to help you decide what action to take and when. And you’ll have solid data upon which to base your decisions, taken from other businesses very similar to your own. That not only makes it easier to make good decisions at the right time – it also reduces the stress of having to make them.

Feeling connected

One of the things that you don’t really appreciate unless you start up your own small business is how alone you can feel. Nothing happens unless you make it happen. No-one can know exactly what challenges you face. No-one knows the pressures you are under.

We built our own support networks, of course, and we have had a lot of support from family, friends, suppliers and advisors at crucial times that we can never repay. But we have also been fortunate enough to be part of the whole franchise community.

There’s an old saying about franchising which is often regarded as a cliché, but it’s true: in business for yourself, but not by yourself. A key benefit of buying a franchise is that you are part of a wider group sharing the same experiences and issues. That really came home to me during the first Covid lockdowns, as we talked to franchisors around the country about what their franchisees were experiencing and how they were being supported. The weekly video calls organised by the Franchise Association made us really appreciate the friendship, the

collaboration, the co-operation and sharing of information that is so much a part of franchising.

Covid demonstrated that community at its best as franchisors, franchisees and service providers all banded together to support and help each other at a time when nobody knew what the future held.

In the early days of Franchise New Zealand, we came up with our slogan: ‘Putting People in Business’. One of our many overseas friends described it as the perfect definition of what the franchise business model is all about. Good franchisors are good with people, and know how to lead, motivate and inspire trust. They also care – and it shows.

When the time came to sell

Every business owner needs an exit plan – in fact, many advisors will tell you to think about your exit plan before you even start. Well, 30 years ago, we had no idea what the future would hold. But eventually we started thinking about it. We took advice, planned ahead and worked to have Franchise New Zealand ready to go to market at the end of the financial year in March 2020.

The timing was perfect – perfectly awful. Lockdown hit, and within weeks we weren’t sure that we would even have a business, let alone one worth selling. Fortunately, with the support of our clients and sponsors, and a lot of hard work by our small team, we survived, adopting new technology and seeing our online activity massively boosted.

In some ways, that was reward for the effort we’d put into developing our website (launched as far back as 1997) and digital magazine (2008) long before they were popular concepts. Lockdowns also helped us embrace remote working and make the company even more attractive to buyers. But riding out the pandemic and rebuilding required a lot of strategic planning, cost management, research, investment, learning and flexibility. There’s no doubt it would have been much easier with a franchise team behind us.

When it came to finding a buyer, that would have been easier with a franchise, too. We’d never sold a business before. We had to work out what we had to sell; find a broker; create a business information memorandum; prepare accounts and budgets; update operations manuals; and much, much more – even before finding potential buyers and starting to answer the myriad questions that were thrown at us. After selling, we had to manage the transition of contracts and relationships, and help recruit and train new people.

Franchisees have help with all these aspects, and, because they are selling a known brand, finding a buyer is simpler. A franchise makes training and transition easier, too – the whole point of a franchise is that it is designed to be taught to others from the very start.

Last words

As Lorraine and I step back, we’re proud of the contribution we’ve made to franchising and to the lives of so many people and businesses throughout New Zealand. We’re proud of the legacy that we are passing on to the new team, now led by our long-term colleague and friend Sally Knight.

We’re incredibly grateful for the help and support we have received from so many people in franchising over the years, and especially grateful to our own loyal team and suppliers past and present. We have been humbled by the many messages we’ve received since selling the business.

And we are glad to have supported ourselves and our family, and to have achieved the financial security everyone dreams of when starting their own business.

It’s fair to say that all businesses take a lot of hard work, whether they are franchises or not, and ours was no different. But, I promise you, having the help and support of a good franchisor behind you ensures that your efforts will go into what works, rather than having to work everything out for yourself. And that is why, over the years, there have been moments when I’ve quite genuinely said to myself:

‘I wish I’d bought a franchise!’

FANTASTIC

• Established business model and robust systems

• Customer service focused

• No Industry Experience Required

• Ongoing training and support

• Comprehensive marketing support

• Strong supplier relationships

• Opportunities across New Zealand

Nervous about going into business

This is an opportunity to change careers without the high risk and uncertainty. We offer a proven method for success including comprehensive training, business training and coaching, a complete Marketing strategy, and state of the art technology.

A Buyer's Choice Home Inspections (ABCHI) is the world's leading home inspection franchise, providing home and commercial property inspections.

If you enjoy meeting new people, are entrepreneurial and have a talent for sales leadership this may be the right fit for you.

Realistic earnings are $140,000 P.A once established. Finance options available.

Email us now to request more information Don Clayton - Franchise Development don.clayton@abuyerschoice.com

The paradox UNEMPLOYMENT

Strong franchise systems would be wise to take advantage of these times

Recent articles highlight the boost a declining job market could have for franchising. Indeed, the typical story is that increased unemployment can bolster franchising recruitment. Yet, is now a great time to establish a new greenfield unit?

While unemployment can lead to franchise system growth, one of the bigger benefits right now has been filling job vacancies. Some franhisees had been struggling due to staff shortages, while others had to constrain growth due to lack of quality staff.

Reducing staff shortages is in itself a big boost for franchising. It was one of the most pressing constraints identified among franchisors in Franchize Consultants’ annual Franchising Confidence Index research.

For franchise system growth, which naturally requires greenfield franchise recruitment, there are challenges – despite a softening labour market and increasing unemployment. Greenfield development obviously benefits from a strong economy and wider environment. It follows that with a tougher business environment, a new greenfield business case may be tougher to launch – particularly in cyclical industries.

This means, for some companies, the main franchise recruitment benefit may be around demand for established franchisee-owned units (via resales) and an opportunity to convert established company-owned units to franchises.

Who can take advantage?

Given this backdrop, who can take advantage of increasing unemployment for new franchise unit growth? The following are likely best placed to capitalise.

1. Franchises with an ideal franchisee profile that matches new unemployed candidates. Different sectors show softening employment levels. Universally, however, lower-investment opportunities with simple business models are likely to receive increased demand.

2. Franchises with a strong track record of good investment returns in tough times. Meanwhile, those experiencing a cyclical downturn will be more challenged for new developments, due to investor confidence and access to finance.

3. Franchises with access to strong financial and non-financial performance information – including franchisee benchmarking. This helps franchisees plan, and increases confidence among lending partners for new developments.

4. Franchises with strong long-term banking partnerships. These will be better positioned to access finance for greenfield developments as banks trust their business model and leadership.

5. Franchises with strong franchise systems and support. They are more likely to attract intelligent franchise prospects and enable greater access to finance.

Established franchisors should look at ways to solidify their ability to attract and successfully establish new franchisees.

Franchize Consultants has been providing small, medium and multi-national sized businesses with franchising structure, strategy and improvement advice for 35 years. It is six-time winner of the Westpac New Zealand Franchise Awards Service Provider of the Year title. Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 09 523 3858 M 021 669 519 callum@franchize.co.nz Advertiser Info

an existing network? Get award winning help at every step

Get the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Dr Callum Floyd 09 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

MULLETS, MATES AND MAKING MEMORIES

How Wellington dad-of-two Dinesh is triumphing – and turning heads – by following his passion for hairdressing

Dinesh Gunarathana, or DG, as he’s known, is not only gaining a strong reputation in the Wellington world of hairstyling; he’s gaining a reputation as the coolest dad at his children’s school. The Sri Lankanborn father-of-two is turning heads – literally and metaphorically – as the owner of two Rodney Wayne salons in the capital. He’s also plying his trade on his own kids, and their schoolfriends want in.

‘I love to create my own takes on new trends,’ says Dinesh. ‘On other people and on myself! I’ve had very long hair and cut it off super-short, I’ve had blended styles, a mullet, highlights... the lot! I love to experiment.

‘I also like to style my children’s hair. Their friends always seem to be impressed! When they get asked, ‘Wow, who did your hair?’ I don’t think they expect my kids to reply - my Dad! They think that’s pretty cool, apparently.’

A young love of hair

Dinesh has come a long way since his early childhood dream of working in the hair industry. ‘When I was small, I really loved to do things to my hair. I used to cut and style it in different ways. I’ve just always had this passion to do hair!

‘I told my Mum and Dad I wanted to be a hairdresser and I’m grateful they said, ‘OK, do whatever you want to do!’ It was quite different from the aspirations of other children who wanted to be doctors or lawyers or bankers, but they supported me and encouraged me to do what I loved.’

Following this passion has led him from a small village in Sri Lanka to Wellington, where he now employs 14 staff as the owner of both Lambton Quay and Manners Street salons. It wasn’t a direct move, however.

Clear cut career

After starting out by gaining his diploma in hairdressing while working at a small salon in his home village, Dinesh developed his trade through advanced training at the Toni & Guy Academy in Singapore, before moving on to Dubai where he bought a salon based in a five-star hotel. He expanded this to three branches. It was here that he met his wife, Janani – a Sri Lankan banker, who lived in the UK.

In 2019, Dinesh moved back to his native Sri Lanka to lead the Toni & Guy franchise in his homeland. He moved to New Zealand in 2020, just before the first Covid lockdown.

‘I thought it was a good country to raise a family in,’ he explains. ‘The people seemed very friendly, and there is a good education system and plenty of opportunities for children here.’

Bringing his art to Aotearoa

What sold this highly experienced, international stylist and salon owner to the franchise opportunities being offered by Rodney Wayne here in New Zealand? ‘As a business owner, Rodney Wayne makes everything really easy for you. Their franchise system is brilliant; it’s run really well. They make sure we really care about our clients – above absolutely

everything else. Becoming a part of Rodney Wayne has honestly been an incredible experience.’

Dinesh cites the personal support he continues to receive from Rodney Wayne CEO Julie Evans, Angeline Thornley and Rodney Wayne himself. ‘They really, genuinely care about their franchisees and their customers. It’s impressive how much support they give to franchisees. To have Rodney Wayne himself helping with the training of staff and sharing his product knowledge is amazing.’

To find his feet in the franchise, Dinesh began as a stylist in Wellington’s Queensgate branch, where he scoped out the systems, set-up and style of the business. When he was confident in all the workings, he bought in. He initially purchased 50/50 shares in the Lambton Quay branch and worked there doing what he loves – styling hair.

‘When I’d gained a lot of experience in this salon, I went on to buy this franchise. I then also became the franchisee of Manners Street salon a year ago.’

Results,

rinsed in

His results, in terms of revenue and return clients, have been phenomenal, he says. ‘Business has grown really, really well. My turnover has doubled!

‘I have so many regular clients, it’s wonderful. I love nothing more than being on the salon floor, helping people to achieve the looks they want or inspiring them to be bold and create something they may not have considered.’

As an experienced international business owner, Dinesh seemingly knows when he is onto a winner. ‘A business owner with Rodney Wayne doesn’t have to worry! They have created a franchise system that works so well. It is run so smoothly and nicely, from the top.’

Being bold in buying into the business hasn’t just brought rich rewards for Dinesh and family; his franchisor is very happy, and his clients benefit from the kind of confidence that Dinesh infuses into his work every day.

To find out more about franchise opportunities with Rodney Wayne, email us today.

Advertiser Info

Dinesh Gunarathana

A-B Franchise and Business Opportunities

Over 275 different franchises Westpac Directory

Join ActionCOACH in New Zealand for a fulfilling career as a business coach.

Previous health services experience preferred.

$1.2m Market leader in sales and distribution of dairy products and beverages throughout New Zealand including Anchor, Primo, Mammoth, Mainland, and Kapiti. National franchise structure operating since 1992 offering exclusive territories. Looking for people with business and sales acumen, a can-do attitude and great leadership qualities.

Directory of Franchising

Choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

Note

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

Breakers Restaurant Food & Beverage $100,000$450,000 Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997. 8 8 P 0-6-834 0537

Bricks 4 Kidz 46 Leisure & Education

Brumby’s Bakery Food & Beverage

BurgerFuel Food & Beverage

Burger Wisconsin Food & Beverage

Caci Health & Beauty

Café Botannix Food & Beverage

$75,000 Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us!

$300,000$450,000 Brumby’s has been part of the New Zealand bakery market since 1995, serving local communities wholesome, natural baked goods. Brumby’s artisan approach to baking utilises only natural ingredients, with no preservatives or additives, and products handmade fresh from scratch every day to our exclusive recipes.

$500,000 BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

$150,000$250,000 At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

$150,000$300,000 At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of one of NZ’s best-looking and successful businesses.

8 750 Lorraine Yu P 0800 LEGO4K M 021 222 6033 E lyu@bricks4kidz.com W bricks4kidz.co.nz

6 250+ Alistair Boyd P 022 165 6649 E alistair@ccbs.co.nz W brumbys.co.nz

56 79 Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

24 24 Rex Radford P 0-9-973 4559 E franchising@mrhltd.com W mariposa.nz

80+ 80+ Penny Chapman P 0800 266 119 M 021 959 933 E penny.chapman@fabgroup.co.nz W caci.co.nz

$480,000 Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres. 9 9 P 021 483 500

Café2U Food & Beverage $82,000$160,000 Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

&

Court

$1,000,000 We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

$250,000 New Zealand’s largest flooring retailer.

11 240+ Andrew Morgan P 0-9-973

C-E Franchise and Business Opportunities

Coffix

Cookie Time 60 Food & Beverage

&

& Commercial

Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

A staple in New Zealand hospitality venues for over 20 years.

$100,000 Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

$200,000 Colourplus offers a range of top quality giftware and decorating accessories.

$250,000$450,000 NZ’s premium café franchise. Highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

$100,000 A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company, home to much-loved brands including Cookie Time, Bumper and OSM. A select number of rare opportunities available to become a franchisee distributing snacks and smiles as long-term franchisees retire from business.

$70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

Corporate Cabs is New Zealand’s most professionally driven cab service.

$10,000 Get your work-life balance right with a CrestClean cleaning franchise. If you are looking for a simple business with low risk and a high profit margin, a CrestClean franchise ticks every box. Winners of the 2021 Westpac Supreme Franchise System of the Year award.

$15,000 Grow a profitable business and enjoy a flexible workday with a Crest PropertyCare franchise. Working side by side with CrestClean teams to provide quality outdoor maintenance services through our franchisee network, Crest PropertyCare offers a business opportunity with the flexibility to suit your lifestyle.

20 Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

columbuscoffee.co.nz

31 31 Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

23 23 Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz Crewcut Home Services

$16,000 Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwis all across New Zealand. Buy a business with support, strong branding, and values.

Cutshop Home & Building $450,000 Own and manage a Cutshop programming and production team, producing high quality cabinetry for kitchens, wardrobes, garage shelves and more. Cutshop franchisees provide bespoke products in a vibrant new-build and renovation sector where existing trade production can’t keep up with the growing market.

Design

260 260 Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

3 3 André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

$160,000 Thriving, established business with an outstanding reputation for our quality of work. 10 10 P

Diamond Fusion Home & Building $50,000 Seeking motivated people with great sales ability and focus. Full training provided. 8 8 M 021 234 4170

Donut King 26 Food & Beverage

$280,000 Donut King is a speciality donut and coffee chain with a customer focus to serve our famous, fresh donuts daily. Proven business models and support systems to teach you everything you need to know.

DrainPro Home & Building $40,000 DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

Dream Doors Home & Building

Driving Miss Daisy New Zealand Home Services

Ecomist 15 Home & Commercial

EduExperts Education

Electrify.nz Retail

$75,000 Sales of made-to-measure replacement kitchen doors and benchtops for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a dynamic international business model proven on three continents.

$40,000$45,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option.

$100,000$750,000 Ecomist is an exciting business opportunity, based on both website and face-to-face sales of automated insect control and odour control fragrancing systems and products, to both commercial and residential customers; accompanied by the provision of residential and commercial pest control services.

$100,000 EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

5 300+ Craig Watson M 0061 418 360 392 E craigwatson@donutking.co.nz W donutking.co.nz

4 4 Nathan Williamson P 0-3-342 1278 M 021 217 1616 E nathan@drainpro.co.nz W drainpro.co.nz

13 60+ Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

80 117 Jack Harper/Ange Mill P 021 503 325 E ange@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

20 56 Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

12 14 Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

$25,000 Seeking people with passion and ambition to be a specialist e-bike retailer 11 11 M 021 644 405

$150,000 EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

Food & Beverage $300,000$450,000 At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

Exceed Home Services $60,000 We are the largest franchise group providing window and door maintenance services to homes throughout New Zealand. The Exceed franchising model is designed to give our franchise owners every opportunity for success with over 30 years’ worth of tried and trusted systems.

Ezy Kitchens 65 Home & Building $100,000 Ezy Kitchens take great pride in the quality of service we provide our retail and trade clients. We’re a full-service retailer seeking sales-driven and enthusiastic individuals. You’ll work within our reliable systems and receive the dedicated support you need to achieve your business and personal goals.

17

Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

21 100+ Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz

29 29 Travis Sherlock P 021 0222 7719 E careers@exceed.co.nz W exceed.co.nz

7 7 Dushay Pont P 021 980 583 E franchises@ezykitchens.co.nz w ezykitchens.co.nz

ongoing sales seminars for franchisees and salespeople. Successful applicants are driven to work with our systems to drive their new business.

provides

services for those requiring safe, caring transport. With the population of New Zealanders aged 65+ projected to double over the next 25 years there has never been a better time to own a Freedom Drivers franchise. 31

Wholesale Distributors

494 8361 E david.callaghan@woolworthsnz.co.nz W freshchoice.co.nz Fritz’s Wieners Food & Beverage

$80,000 Exclusive bratwurst sausages served in a fresh baguette. Excellent return on investment.

Jean’s is proud to be an energetic, international award-winning café brand with a proven business model and support systems. We are searching for franchises with the desire and drive to run a successful, fun business, partnering with us to grow the brand in NZ.

Green Acres Franchise Group Home Services $24,000 Green Acres was founded in 1991 and is proudly kiwi owned and operated. With 30 years’ experience we are one of the longest running NZ-owned franchise systems. We have over 400 franchisees controlling their own future path. Ask about our Big Business model today.

Green Homes NZ Home & Building

9

W gloriajeanscoffees.nz

400+ 400+ Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

$20,000 Design and build sustainable, high performing and energy efficient homes for Kiwis. 6 50 M 027 255 0000 Guthrie Bowron

$250,000 The number one home decorating franchise in New Zealand, specialising in paint, wallpaper custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45 Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

$185,000 Our purpose is to turn the world into fresh and healthy food fanatics. 10 10 M 027 442 9531

$200,000 Harcourts seeks accomplished sales consultants and achievers across all industries, exploring real estate business ownership. We value goal-driven, entrepreneurial individuals who crave challenges, recognition, teamwork and future stability. Eager for growth, they’re intrigued by housing and business trends, prioritising collaboration and personal/team fulfilment.

Harrisons Carpet & Flooring Home & Building $150,000 Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for passionate people to join our nationwide Carpet & Flooring franchise network.

Harrisons Curtains & Blinds Home & Building

$45,000$70,000 Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

is one of the most

and

198 879 Aaron Davis M 027 275 6165 E aaron.davis@harcourts.net W harcourts.net/nz

50

33 33

24

in New

M

4131 E danh@hah.co.nz W harrisons.nz

New Zealand’s first choice for professional home maintenance projects, building and renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution for jobs around the home. Customers trust us with full project management. We offer customer payment convenience with Afterpay. 60

Hire A Maid Home Services $15,000$35,000 Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68

jason@hireahubby.co.nz W

H-L Franchise and Business Opportunities

$90,825 Simple, effective panels to reduce commercial chilling costs and improve performance.

8 8 P 0800 486 434 InXpress Business & Commercial

Jamaica Blue Food & Beverage

Jani-King 19 Business & Commercial

Jesters Pies Food & Beverage

Jim’s Mowing 47 Home Services

&

Just Cabins Home & Building

Just Cuts Health & Beauty

Just Kidz Leisure & Education

Katsubi 24 Food & Beverage

$30,000 Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

$280,000$450,000 Bring your enthusiasm, ambition and passion to deliver an exceptional customer experience. Enjoy world-class training with ongoing support and together you have the ingredients of a successful Jamaica Blue franchise partnership. Opportunities nationwide with a brand you are proud to call your own.

$35,000 Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

$200,000$280,000+ Jesters Pies are offering new store opportunities on a turn-key basis. We will provide training, ongoing support and the tools required for you to maximise your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service.

$20,000 Mowing/gardening franchise offers an attractive mix of both lifestyle and income. Be your own boss. Choose when and where you want to work and how much you want to earn. Selfmotivated, hard-working, customer-focused people wanted. Excellent training and ongoing support provided.

$60,000 The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

$500,000+ Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra rooms, portable offices, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

$170,000$270,000 Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 30 years.

$400,000$800,000 Just Kidz is a leading early childhood education brand dedicated to providing high-quality preschool education and care. Franchise and partnership options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

$350,000$500,000 Your chance to be a part of one of the most successful New Zealand local hospitality franchises. With more than 20 years of experience in the food chain industry, Katsubi is now inviting our potential partners to build your dreams and succeed with us.

Kinetic Electrical Home & Building P.O.A. Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

Kitchen Studio 11 Home & Building

Kitset Assembly 41 Home Services

Kiwikrane Leisure

Kowhai Roof Coatings Home & Building

Kumon Leisure & Education

La Porchetta Food & Beverage

$150,000 Established in 1984 and voted New Zealand’s Most Trusted kitchen brand eight years running, Kitchen Studio offers an exciting, rewarding opportunity for those with strong management and leadership skills. Limited greenfields territories available. Join a motivated, professional, well-established franchise network.

$49,000 Kitset assembly is our business and demand for the service is extremely high. We have a strong foundation and partnerships with well-known New Zealand retailers. This offers our franchisees a good volume of work and a steady customer base from which to grow a successful franchise business of their own.

$50,000 New Zealand’s crane amusement machine franchise. These stand-alone machines contain soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

$20,000 The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

$30,000 With over 3.5 million students worldwide, Kumon is the world’s largest provider of individualised mathematics and English programmes. Founded in 1958, Kumon has generous subsidies and low start-up costs. Join Kumon to make a difference in your community by developing students into confident self-learners.

$400,000 Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family

8 460 Ryan Bohm P 0061 7 3490 3333 E sales.nz@inxpress.com W inxpress.com/nz

8 169 Tony Brusch M 0061 401 989 547 E tbrusch@foodco.co.nz W jamaicablue.co.nz

450+ 6,600+ P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz

14 40+ Susie Higgins P +61 8 9309 2200 M +61 402 047 982 E susie.higgins@boxxbrands.com.au W jesters-pies.co.nz

100+ 3000+ Stephen Kirby P 0800 454 654 E stephen.kirby@jims.net W jimsmowing.co.nz

35 185 Malcolm Bradley P 0800 454 654 E malcolm.bradley@jimstestandtag.co.nz W jimstestandtag.co.nz

54 54 Fenton Peterken P 0-9-889 8776 E sales@justcabins.co.nz W justcabins.co.nz

28 200+ Anthony Lamanna P 0800 100 114 E anthony@justcuts.com W justcuts.co.nz

7 7 Gavin Muldoon M 021 649 186 E gavin@justkidz.co.nz W justkidz.co.nz

21 21 Stace Kim M 021 880 278 E franchise@katsubi.co.nz W katsubi.co.nz

25 25 Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

16 16 Dawn Engelbrecht P 0-9-815 3001 M 027 291 9904 E dawn@kitchenstudio.co.nz W kitchenstudio.co.nz

37 200+ William Flew P 027 492 6667 E william@kas.co.nz W teamkitset.com/FNZ/

51 163 Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

19 19 P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

48 24,700 Bobby Nyoto M 0061 431 492 624 E recruitment.NZ@kumon.com.au W kumoninstructors.co.nz

4 43 Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz Landmark Homes Home & Building

Laser Clinics New Zealand Fitness, Health & Beauty

$175,000 Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

$375,000 Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

14 14 Gary Woodhouse P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

20 200+ Liz Seeto P 0061

-

Majestic is a premium boutique café brand creating exceptional experiences for locals across New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.

E-Bikes

$13,500+ MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes.

Mexicali Fresh Food & Beverage $375,000 Mexicali Fresh has led the Mexican food revolution in NZ since 2005, offering giant Americanstyle burritos and Mexican beer, in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

We are looking for franchisees who are ‘drivers’ and truly love

12

Money Metrics Financial Services

Moving On Home Services

Mr Green Home Services

Mr Rental Home & Building

Mr Whippy Food & Beverage

MTF Finance Financial Services

essential services business ripe for expansion, which provides

immediate financial return via a proven business system.

$10,000$39,000 Mobile grooming and detailing service providing professional, environmentally friendly valet services. 17 17 P 0800 803 737

$50,000 A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.

$50,000 Moving On is a complete relocation service specialising in assisting those downsizing or moving to a more supported living environment. The preferred supplier of several retirement providers. We pack, relocate and unpack. We care and put the heart and soul into moving challenges.

$20,000 Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years.

$600,000 Make the sale once and get paid over and over again.

$50,000 Mr Whippy is looking for new owner/operators nationwide.

$250,000 MTF Finance are looking for hardworking people with lending and business management experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

& Building $59,000 MTP Renovations & Maintenance is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

$250,000$400,000 Build a life you love with Muffin Break! Benefit from the comprehensive training and support from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.

MYGuy is New Zealand’s leading residential and small business property maintenance company, with a focus on quality workmanship, exceptional customer service and a healthy work/life balance. No business experience required with full training and ongoing franchise support included. Be your own boss today!

Narellan Pools Home & Building $50,000 Looking for highly talented and passionate people hungry for success.

Navigation Homes Home & Building

$125,000$250,000 Navigation Homes are offering an opportunity to own and drive a profitable house-building franchise. Proven management systems, support, and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.

3 3 Cassandra Park P 0800 638 7427 M 0274 544 255 E cass@moneymetrics.co.nz W moneymetrics.co.nz

3 3 Katie Fitzpatrick P 0800 000 484 E info@movingon.nz W movingon.nz

200 200 Mark McIlroy P 0800 MRGREEN M 021 196 2196 E mark@mrgreen.co.nz W mrgreen.co.nz

47

M 021 855 877 E brent.dunshea@mtf.co.nz W mtf.co.nz

11 11 Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W renovations.co.nz

34 271 Tony Brusch M 0061 401 989 547 E tbrusch@foodco.co.nz W muffinbreak.co.nz

2 2 Leon Allen M 0275 058 236 E info@myguy.co.nz W myguy.co.nz

19 80 P 0061 402 425 794

11 11 Aaron Hall P 0-9-298 5972 M 021 477 506 E aaron@navigationhomes.co.nz W navigationhomes.co.nz

N-P Franchise and Business Opportunities

$220,000$350,000 New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

Estate P.O.A. New Zealand Sotheby’s International Realty was founded in 2005 by Mark Harris and Julian Brown. Still privately owned, run and operated, the company holds the exclusive rights to the Sotheby’s International Realty brand in New Zealand. Franchise territories are available.

$300,000 The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

8 300+ Dipak Chhima P 0274 872 071 E dipakc@icecream.co.nz W icecream.co.nz

21 1000+ Bec Williams P 021 246 9260 E Bec.Williams@nzsir.com W nzsothebysrealty.com

international freight through a network of retail and logistics services stores. It’s a one-stop professional custom packaging shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

$350,000 100% locally owned and operated, Paper Plus is a co-operative franchise combining the expertise and support of a large, nationally recognised brand with franchisee entrepreneurial drive and passion for retail. We offer full training and support. Franchise opportunities available nationwide.

$150,000$250,000 Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

$35,000 A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has

franchisees servicing 2,000 clients.

Dive into the opportunity of a lifetime. Carve your path to success by launching your very own Poolpac swimming pool, spa and swimspa sales and installation business in an exclusive territory. Seize a chance to own your destiny and make a splash in the industry.

GroutPro franchisees maintain and restore indoor/outdoor tiled areas. Deck&FencePro franchisees, including GrassPro, GaragePro and LouvreRoofPro, turn backyards into amazing spaces. Both franchises suit enthusiastic self-starters comfortable with tools or with strong DIY skills. Low entry cost, low fixed monthly fees, training, systems and support second-to-none.

8

100 100 Carrie Welch P 0800 727 377 M 027

Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

40+ P 021 782 853

65 65 Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz Pro Waterblasting Home Services $20,000 When done properly, exterior cleaning services offers some of the best hourly rates of any other trade businesses. Pro Waterblasting show you how to stretch your earning potential to get more out of your business.

7 7 Antoinette Bradley M 022 509 2486 E antoinette@prowaterblasting.co.nz W prowaterblasting.co.nz

Provender NZ Food & Beverage

Provista Balustrade Systems Home & Building

Pukeko Rental Managers 37 Business & Commercial

Quest Serviced Apartments Business & Commercial

Quinovic Property Management Business & Commercial

Rainaway Spouting on

19

franchisees benefit from clear systems, comprehensive training, uncapped support, and empowerment to achieve business success. There are still opportunities available throughout New Zealand, start a conversation today! 19 20 Ryan Weir M 022 657 9432 E ryan@propertyscouts.co.nz W propertyscouts.co.nz

$89,000$195,000 New Zealand’s leading supplier of workplace refreshment vending. Home-based, profitable franchise.

$25,000 Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

$18,500 Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

$150,000$600,000 Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

$50,000 NZ’s preferred national residential

and

dealing with people and showing off your country? Own your own future. With no two days the same, your adventure starts with RaD!

& Building $45,000 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today

Refresh Home & Building $100,000$300,000 Own a thriving business in the $8.2 billion renovation sector.

RE/MAX Real Estate $55,000 At RE/MAX we believe in working for yourself, but never by yourself.

Realsure The House Inspectors Home & Building $35,000 The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

Red LBP Home & Building $55,000 Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs.

Robert Harris Coffee Roasters Food & Beverage

Rodney Wayne 67 Health & Beauty

Rugbytots NZ Leisure & Education

Saddlery Warehouse Retail

Scratchpad Leisure & Education

Select Home Services Home Services

Shake Out Food & Beverage

Shed Boss Home & Building

Shoe Clinic Retail

$450,000$600,000 Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

$100,000 Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

$7,500 Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

$300,000$460,000 Leading equestrian retailer. Supplying all the items needed for horse and rider.

$120,000 Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics, 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own centres.

$13,000 Select Home Services offers you the opportunity to be your own boss.

$400,000 Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

$95,000 Shed Boss are suppliers of high quality steel frame buildings.

$200,000$250,000 Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

ShowerFix 12 Home & Building $32,000 Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing support provided. Good margins and low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

50+ 50+ P 0800 661 663

21 21 David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

33 150 Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

20+ 26 Steve Whyte M 027 257 4500 E steve@radcarhire.co.nz W radcarhire.co.nz

10 P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

83 P 021 443 143

8600+ P 0-9-393 8478

27 27 Matt Jull P 0800113191 E sales@redinspect.co.nz W redlbp.co.nz

35 35 Rebecca Robins P 0800423267 E rebecca.robins@UCC-Coffee.co.nz W robertharriscafe.co.nz

51+ 51+ Julie Evans P 0-9-358 4644 E franchisiing@rodneywayne.co.nz W rodneywayne.co.nz

7 50+ M 021 878 335

7 7 P 0-9-970 1058

5 5 Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

160+ 290+ P 0-9-278 4930

4 4 Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co

37 P 0-7-579 1525

19 M 0274 462 997

David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz Sierra Boutique Café Food & Beverage $250,000$450,000 Network of premium cafés specialising in gourmet coffee and freshly prepared food.

32 P 0-9-451 9102 Signature Homes Home & Building $150,000 Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity, please contact our CEO.

sKids Leisure & Education

$45,000 Established in 1996 and now in over 100 schools offering before-school, after-school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

Smith’s Sports Shoes Retail $200,000 Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

11 11 Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

100+ 100+ Holly Strever M 021 974 221 E holly@skids.co.nz W skids.co.nz

15 15 Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

S-T Franchise and Business Opportunities

Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz Speedy Signs

your own profitable business in no time, backed by the world’s oldest and largest manufacturer of commercial laundry equipment.

& Commercial $150,000 New Zealand’s largest signs and graphics network uses the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

Spot X Cleaning Business & Commercial

$30,000 Spot X Cleaning is a renowned 100% New Zealand-owned commercial cleaning company based in Auckland, delivering top-tier services since our inception. Join us as a franchisee and become a part of our trusted team. Our comprehensive training and background checks ensure excellence in service delivery.

Stihl Shop 22 Retail $400,000 Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

Stirling Sports Retail

$340,000 We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

Stonewood Homes NZ Home & Building P.O.A. We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

Storage Box Retail

$150,000 The preferred home and office organisation specialists providing solutions to New Zealand customers.

Streetwise Coffee Food & Beverage $180,000 Streetwise Coffee operates designer-built, takeaway coffee outlets. Specialising in coffee for people on the go, we sell on average 1.5 million coffees a year. Our successful and profitable model has proved hugely attractive with 15 franchisees operating 24 locations around the country.

Stroud Homes Home & Building $95,000 Stroud Homes offer a fresh approach to building new homes for your customers.

Subway Food & Beverage $250,000 The world’s largest quick service submarine sandwich and salad franchise.

Super Liquor Retail

Super Shuttle Business &

The Alternative Board Business & Commercial

$400,000 Super Liquor provides ‘Super Service’ and a ‘Super Range’ of products in 180+ stores throughout New Zealand. If you are energetic, ready to take on a new challenge (or maybe you are already in the liquor industry), then we want to talk to you.

$90,000 Super Shuttle has grown into New Zealand’s favourite airport transfer business.

$2,000,000 Wholesale Distributors Ltd is the franchisor for the SuperValue and FreshChoice group of supermarkets. All our stores are locally owned and operated and totally community focussed. We are looking for franchisees who are customer-focussed with proven business experience. Opportunities available nationwide.

$50,000 Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

$83,000 The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

The Cheesecake Shop Food & Beverage $200,000 You don’t need to be a baker, our excellent training course teaches you how.

28 750 Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W speedysignsfranchise.co.nz

16 16 Romano Choi P 0800 00 99 36 M 022 188 4809 E info@spotxcleaning.co.nz W spotxcleaning.co.nz

83 83 Darryl Perkins M 021 543 576 E darryl.perkins@stihl.co.nz W stihlshop.co.nz

55 55 Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

19 M 021 668

24 Meredith Taylor M 021 209 9496 E franchise@streetwisecoffee.co.nz W streetwisecoffee.co.nz

188 188 P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

P 0-9-522 5100

39 39 David Callaghan M 027 494 8361 E david.callaghan@woolworthsnz.co.nz W supervalue.co.nz

6 78 Sam Benner M 027 368 6877 E sam.benner@swimart.co.nz W swimart.co.nz

13 300+ Alfredo Puche M 027 427 9172 E apuche@thealternativeboard.co.nz W thealternativeboard.co.nz

33 220 Colin Mellar M 021 390 954 E colinm@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz The Christmas Heirloom Company Retail $40,000 Providing high quality, luxurious Christmas decorations. A profitable seasonable business. 10 11 P 0-7-839 6209

Coffee Club 20 Food & Beverage

&

$450,000 One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

The Pottery Studio and mobile workshops are lighting up creative lives across the Bay of Plenty and Waikato – now franchisees are sought across New Zealand. No pottery experience is required, just business acumen, a passion for creating community, a drive to succeed and a sense of fun!

New New Ray Aucott M 021 616 900 E ray@potterystudio.co.nz W potterystudio.co.nz

Transform Clinic Health & Beauty

Trident Homes 38 Home & Building

Two Dollar Things Plus 31 Retail

$25,000+ Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.

$69,750 We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

Water is Australasia’s leading network of independently owned irrigation water services solutions with over 60 stores. We specialise in the design and implementation of the most water-efficient irrigation and water management programmes for clients.

$88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

$500,000 New Zealand’s largest independent toy retailing group has been in operation since 1976. Toyworld stores span the length of the country with the biggest and best range of toys in New Zealand. Toyworld is “where the best toys come from.”

$80,000 Transform Clinic is a well-established, successful appearance medicine, laser and beauty franchise.

$50,000 100% New Zealand-owned Trident Homes are seeking skilled, experienced trade-qualified craftspeople with a good reputation who want to build a sizeable asset with a respected, experienced and growing brand. Excellent systems, full training and ongoing support will help your business really take off.

$125,000$450,000 Seize the opportunity to be part of New Zealand’s biggest discount store brand where quality meets affordability. Having established 31 thriving stores across NZ and Fiji in just 12 years, Two Dollar Things Plus has proven systems and the know-how. Are you ready?

Ultra-Scan Agriculture $80,000 An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

$400,000 Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and

Home & Building $40,000 A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

Versatile Home & Building P.O.A Your chance to own your own business without the challenges of going it alone.

V.I.P. Home Services

Professional home services franchise providing flexible, multi-serviced businesses for 43+ years. Exclusive territories, paid training, established customers, income guarantee. Indoor and/or Outdoor opportunities available nationwide. Actively seeking motivated franchisees wanting to succeed. Multi-award winning systems, ongoing support and business mentoring provided.

5 5 Nicola Bow M 022 194

E nicola@firstfranchise.co.nz W shedspecialists.co.nz

14 14 Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

22 64 Patrick Mulcahy/Digby Seales P 0061 477 995 378 M 021 557 686 E patrick.mulcahy@thinkwater.com.au W thinkwater.co.nz

13 120 Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

27 125+ Terry Worthington M 021 935 362 E terryworthington@arnz.co.nz W toyworld.co.nz

7 7 M 027 355 8115

11 11 Neil Hawker M 0275 321 191 E nhawker@tridenthomes.nz W tridenthomes.nz

24 31 Hyun Lee M 021 543 273 E franchise@twodollarthings.co.nz W twodollarthings.co.nz

19 19 P 0508 858 727 E info@ultra-scan.co.nz W ultra-scan.co.nz

Aramex see page 38 P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Chatime Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

CrestClean see page 2

Grant McLauchlan M 027 479 6415

E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Harry Ramsden’s Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Jim’s Test & Tag see page 30

V.I.P.

Malcolm Bradley P 0800 454 654 M 027 450 1606 E malcolm.bradley@jimstestandtag. co.nz W jimstestandtag.co.nz

Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Ziebart Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Business & Commercial Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

Food & Beverage Since 2003, Chatime has redefined tea with inventive, fresh and flavourful concoctions. With over 1300 outlets globally, Chatime offers a refreshing opportunity to dive into the entrepreneurial world! Become the Master Franchisee or Area Developer in New Zealand and share in our global success It’s Time for Tea with Chatime!

Business & Commercial CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

Food & Beverage Harry Ramsden’s have been serving up World Famous Fish & Chips since 1928! Harry Ramsden’s is seeking a partner who shares its passion for quality, tradition and customer satisfaction. The ideal multi-unit operator will possess a proven track record in the hospitality industry,

Business & Commercial Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be

ACCOUNTANTS

Baker Tilly Staples

Rodway Christchurch

BDO

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

Blackler Smith & Co Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Franchise Accountants 32 33 78 Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Inspired Accountants 78 We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

Nexia New Zealand Nexia New Zealand are franchise accounting and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.

OneTeam OneTeam is a Chartered Accounting practice dedicated to delivering specialised services in accounting, bookkeeping and business advisory. Our expert team is committed to providing high-quality, value-driven solutions that meet the unique needs of our clients. Partner with OneTeam today and achieve your financial goals with confidence.

Orb360 Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

South Island Jon Robertson/Dave McCone P 0-3-343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

National Tristan Will P 0-4-472 5850 E tristan.will@bdo.co.nz W bdo.nz/franchising

Greater Wellington Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

National Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

National Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

National Scott Travis P 0-9-448 3232 M 021 414 569 E stravis@nexiaauckland.co.nz W nexia.co.nz/industries/franchising

Auckland Manoj Vagh P 0-9-524 6178 M 021 353 301 E manoj@oneteamca.co.nz W oneteamca.co.nz

National Sauvruth Sanjay/Jay Changlani M 022 3456 107 M 0210 763 762 E sauvruth@orb360.co.nz W orb360.co.nz

Westpac

loans and other financial products that help our customers establish new businesses or grow and develop existing ones. With exceptional service and an easy application, we are faster, more flexible and more able to meet the needs of our customers.

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Sujam Ratnayake South Island – René Artz

Franchise Accountants 32 33 78 Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

Franchize Consultants (NZ) 66 Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

Tereza Murray Franchising

40 We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.

The Franchise Coach 80 Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

LAWYERS ASCO Legal 22 At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality pragmatic advice.

Brookfields Lawyers Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

Deirdre WatsonBarrister 25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

Duncan Cotterill Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

Franchise Law Franchising law is a specialised field - it’s vitally important to take advice from a firm with the right expertise. The team at Franchise Law have 25+ years’ experience, helping major brand franchisors sell businesses, and new franchisees buy their own businesses with full confidence.

Gaze Burt 48 Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

Gibson Sheat Lawyers 80 Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Goodwin Turner Commercial Lawyers 3 Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

Harmans Lawyers A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

Jackson Russell Lawyers Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Lane Neave Lane Neave is a full service law firm with offices in Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

National Customer Service P 0800 456 687 E hello@cfifinance.co.nz W cfifinance.co.nz

National Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

National Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

National & Worldwide Dr Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

National Tereza Murray P 027 471 7337

E tereza@terezamurrayfranchising.co.nz W terezamurrayfranchising.co.nz

National & Worldwide Stewart Germann M 021 276 9898

E stewart@thefranchisecoach.co.nz W thefranchisecoach.co.nz

National & Worldwide Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011

E alistair@ascolegal.co.nz W ascolegal.co.nz

National P 0-9-979 2109

E law@brookfields.co.nz W brookfields.co.nz

National Deirdre Watson P 0-9-309 6988

E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

National Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

National Thada Chapman P 0800 Solicitor M 021 309 233 E thada@franchiselaw.co.nz W franchiselaw.co.nz

National Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Greater Wellington Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

National & Worldwide Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

National Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

National Darryl King P 0-9-300 6935

E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

National Anna Ryan P 0-3-377 6395 E anna.ryan@laneneave.co.nz W laneneave.co.nz

Specialist Advisors

can assist with all business legal requirements.

Martelli McKegg Lawyers Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

MST Lawyers Full service law firm established in 1975 recognised as one of Australia’s leading franchising law firms. Acting for franchisors, franchisees and suppliers to the franchising sector on all aspects of franchising, including regulatory compliance, drafting franchise documents, sales/purchases of franchises and dispute resolution.

North End Law Hamilton based law firm with over 25 years’ experience advising franchisors and franchisees. We can assist with drafting or reviewing franchise documentation and specialise in assisting with franchise disputes, franchise exits and all associated commercial advice.

Quantum Law 62 Specialists in franchise and business law. If you seek prompt and technically-sound legal advice delivered to suit your commercial objectives, please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

National & Worldwide Steven Lee M 021 728 892 E steven@martellimckegg.co.nz W martellimckegg.co.nz

Canterbury & National Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

Australia Raynia Theodore P 0061 3 8540 0242 M 0061 419 877 345 E raynia.theodore@mst.com.au W mst.com.au

Hamilton, Waikato & National Justina Knox P 07 849 9726 M 07 849 9726 E jknox@northendlaw.co.nz W northendlaw.co.nz

National & Worldwide Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions. National Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Sladen Legal Provision of expert advice and legal services to private enterprise seeking to conduct business in Australia with specific expertise in start-ups, business law, property, intellectual property, employment law, taxation and superannuation, franchising dispute resolution and litigation. Service all of Australia; office in Melbourne, Victoria.

Stace Hammond Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Stewart Germann Law Office, Lawyers and Notary Public 17 New Zealand’s longest established specialised franchise law firm with over 40 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of 2022 Global 100 – Franchise Law Firm of the Year – NZ and 2021 Global Awards – Leaders in Law – Franchising Expert of the Year in NZ.

Wynn Williams 45 The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

OTHER SERVICES

ABC Business Brokers Business Brokers Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

ahill@sladen.com.au W sladen.com.au

Auckland & Hamilton Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

E stewart@germann.co.nz W germann.co.nz

P 0-9-300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

National Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Clean NZ Expo (BSCNZ) 47 Conferences & Events BSCNZ is the trade association for providers of commercial cleaning and related services within New Zealand, representing contractors for over 50 years and promoting excellence in the industry. Our diverse membership ranges from sole traders to large multinationals. Clean NZ Expo 6-7 November, Te Pae, Christchurch. Christchurch Janine Fillet P 0-9-580 1160 M 027 321 9790 E janine.fillet@bsc.org.nz W bsc.org.nz

Cumulo9 Email Branding Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication. New Zealand & Worldwide Chris Hogg P 0-9-377

E chris.hogg@cumulo9.com W cumulo9.com

• Buying or selling franchises

• Franchising businesses

• Franchising disputes FROM CAPE REINGA TO BLUFF For 20+ years, Claire has advised

Claire Byrne | 04 916 7483 claire.byrne@gibsonsheat.com

Franchise New Zealand combines

EmbroidMe 4 Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

EVT Hotels & Resorts 52 Conferences & Events EVT Hotels & Resorts – Your Event, Elevated. Receive an extra 10% (terms and conditions apply) in added value when you book an event or a conference at any EVT Hotel & Resort in New Zealand. Includes: QT, Rydges, Atura and Independent Collection.

Excel Digital Printing & Marketing Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

Franchise Association of New Zealand 60 61 Franchise Association The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

Franchise Media Training Media Training Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

Franchise Relationships Institute Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

Gallagher Insurance Gallagher is one of the leading insurance broking companies in New Zealand. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members.

Geotech Information Services 21 Network & Location Planning Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

HR Assured HR Management A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. HR Assured’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.

Iridium Partners 34 Franchise Recruitment

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

Kauri Business Sales Business Sales Kauri Business Sales is one of New Zealand’s leading business brokerage firms, advising our clients on selling and buying businesses. We specialise across a wide range of industries including education (PTE/childcare), healthcare, construction, professional services, engineering, aged-care, manufacturing, hospitality, etc.

LINK Business Brokers Franchisee Resales & Recruitment

We sell businesses. NZ’s most awarded business brokerage. 300+ sales specialists. 30,000+ owners have trusted LINK to sell their business. Whether you’re looking to grow your franchise, sell your franchise or buy a franchise, you’ll want to partner with LINK.

MYOB Accounting & Payroll Software MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

Op Central Software Platform Op Central is an AI powered global software platform, helping businesses manage every aspect of their daily operations. Our software specialises in managing standard operating procedures (SOPs), training, audits, communications and incidents for franchises and multi-site organisations.

PCI Projects Fit-out/Project Management

Spaceworks 18 Retail Network Roll-out

PCI Projects are multi-faceted retail specialists in project management, construction and sustainability PCI work on an open-book, no hidden cost model. We provide expert advisory services in retail construction fit-out, project management, procurement. We provide advice in brand roll-outs, construction costing, and construction programming.

New Zealand’s leading full turn-key solution for design, construction and procurement throughout the franchise and retail roll-out sector. We offer fixed pricing solutions that guarantee an on-time, onbudget approach to roll-out. Spaceworks work with some of NZ’s biggest companies, developing and implementing their retail networks.

Speedy Signs 4 Signs & Graphics With 25 years in business, Speedy Signs has the experience, expertise and reputation in nationwide franchise signage. Contact our National Accounts Manager for a complete signage solution, from design to installation, ensuring your franchisees are brand compliant, right throughout the country

The Mediator Mediation Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years.

Waipuna Hotel & Conference Centre

50 Conferences & Events

Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

National Peter Smythe P 021 339 800 E peter@businessfranchise.co.nz W embroidme.co.nz

National E conferencenz@evt.com W rydges.com/youreventelevated

National Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

National Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

National Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

New Zealand & Australia Greg Nathan P 0061 418 157 701 E gregnathan@franchiserelationships.com W franchiserelationships.com

National Paul Kuhn P 0-4-802 0168 M 027 671 1122 E paul.kuhn@ajg.co.nz W ajg.co.nz

South East Asia Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

National Mon Patel P 0800 003 752 M 027 236 2253 E mxp@hrassured.co.nz W enablehr.co.nz

National & Worldwide Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

National Khushdeep Sharma P 0800 452 874 M 022 373 8555

E khush@kauribusiness.co.nz W kauribusiness.co.nz

National Nick Stevens P 0800 546 528 E link@linkbusiness.co.nz W linkbusiness.co.nz

National Faris Mikdame P 0-3-669 8506

E faris.mikdame@myob.com W myob.co.nz/franchise

Worldwide Alexandra Laurence P 0061 499 519 886 E alexandra@opcentral.com.au W opcentral.com.au

Auckland & National James Cameron P 022 390 0895

E james@pciprojects.co.nz W pciprojects.co.nz

National Bradley Keys P 0-9-551 6020 M 027 700 1555

E bradley@spaceworks.co.nz W spaceworks.co.nz

National Peter Smythe P 021 339 800 E peter@businessfranchise.co.nz W speedysigns.co.nz

Auckland & National Trish Blyth P 0800 02 MEDIATE M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Greater Auckland Area Shelley Trutsch P 0-9-526 3008 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

FRESH FACES AT FRANCHISE NEW ZEALAND

There are new faces among us here at Franchise New Zealand Heather Barker Vermeer has joined us as editor and has been working alongside long-time publishers Simon and Lorraine Lord and General Manager, Sally Knight, since the change of ownership to Eden Exchange earlier this year.

Heather is a highly-experienced magazine editor and writer, having worked with organisations from large corporates to small businesses across a variety of business sectors in New Zealand and the UK over two decades. She has a passion for human interest storytelling and enjoys helping individuals and organisations share their voices – a perfect fit for Franchise New Zealand

‘I’m a firm believer in the power of words to shape and share who we are,’ says Heather. ‘I look forward to extending my knowledge about the franchise world and its people, helping more Kiwis connect through the rich opportunities franchising brings.’

Another new face is Senior Designer Stu Sutherland of Smokeylemon, who joined the team in December. New Plymouth-born Stu studied graphic design in Wellington and worked in the advertising industry in Auckland for over five years, before returning to Taranaki with his young family. His experience across magazines and mobile media makes him a valuable contributor to Franchise New Zealand’s multi-media platforms.

‘It’s great to be involved in such a dynamic sector as franchising and to work with such a well-regarded name,’ says Stu. ‘I’m excited to help take Franchise New Zealand into a new era.’

Joining Stu and Heather are new Sales and Publication Executives, Caitlin Chatterley and Anna-Marie Staples. Caitlin brings a wealth of experience in recruitment and a passion for delivering significant value to businesses throughout New Zealand. She says, ‘I’m thrilled to be facilitating connections within the franchise community, leveraging opportunities for mutual growth and future successes in the industry.’

Anna-Marie is equally buoyed by her move to the franchising environment. With a Bachelor of Business degree and a background in marketing, sales, e-commerce strategy and operational management, Anna-Marie has run her own successful businesses, bringing rich experience in small business management. She says, ‘Franchising is an exciting sector that unlocks many opportunities for people. I love connecting with people, hearing their success stories and I look forward to being able to contribute to these successes.’

GM Sally Knight has been with Franchise New Zealand for almost 30 years and is excited about the new chapter. ‘Eden Exchange is already heavily involved in the franchise sector in Australia, and is a great fit with our existing business,’ she says.

‘Franchise New Zealand will continue to be locally-based to meet the needs of franchise buyers, franchisees and franchisors throughout the country. Eden Exchange brings added resources and expertise to the business, especially in the digital arena, and with Heather, Stu, Anna-Marie and Caitlin on board we’re looking forward to a bright future.’

The new Franchise New Zealand lineup: Caitlin Chatterley, Sally Knight, Anna-Marie Staples and Stu Sutherland... with Heather Barker Vermeer at far right

WHERE AMBITION MEETS