Pelican Edge Summer 2020

The future of procurement.

Services. Systems. Expertise. Culture. www.pelicanprocurement.co.uk

IN THIS ISSUE ▷ Picnic: Patient meal ordering system developed with the NHS. ▷ Back to school: Menu planning.

▷ Eat well to stay healthy. ▷ Back to work: A guide for the hospitality industry. ▷ Mental health under Covid-19.

Summer 2020.

▷ Managing malnutrition in carehomes. ▷ Critical key products guide. ▷ Hygiene guide.

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Summer 2020

The Pelican Edge

SUMMER 2020 CONTENTS CULTURE Welcome to the Summer issue!

EXPERTISE 3

An introduction by Franco Scannella, Managing Director of Pelican Procurement Services.

Covid-19 mental wellbeing

25

Tips for staying mentally strong and looking after yourself and your team.

SYSTEMS Picnic - NEW patient meal ordering application

14

Picnic has been developed in partnership with three NHS hospitals and provides a big leap forward in solving many problems relating to bedside food and beverage ordering.

6

Pelican has partnered with Jacqui McPeake, an award-winning food allergen specialist in the catering industry, who runs online recognised qualification training.

Reopening guide: Commercial equipment Our commercial equipment specialist will help you adjust your food service offering by finding the right catering equipment solutions that will meet your budgets and needs.

4

Adjusting your food service to keep you and your customers safe.

Reopening guide: Back to school menu planning

7

With schools getting ready to welcome more children back over the coming weeks and months, the food service and the food on offer in your schools is likely to look quite different.

Reopening guide: Hygiene & cleanliness standards

9

We have teamed up with Diversey, a leading global provider of cleaning and hygiene solutions to share with you their expertise and best practice advice on infection control.

SERVICES Online allergen training

Reopening guide: For hospitality operators

10

Managing malnutrition in care homes during Covid-19

17

The way food is prepared, served and eaten in care homes has changed because of social distancing, pressures on carers and a lack of additional mealtime support from outside helpers

Food First Approach: 3 simple steps

19

How to improve care home residents' nutrition with simple meal modifications.

Health & well-being: Five top tips to eating well during 2020

22

Our in-house dietitian shares her expertise on how to keep eating well during these challenging times.

Reopening guide: Buying critical key products to safely run your operation We have put together a list of critical key products that our procurement team is able to source for you.

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Summer 2020

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CULTURE

WELCOME TO THE SUMMER ISSUE OF THE PELICAN EDGE!

Franco Scannella, Managing Director

An Introduction from Franco Scannella, Managing Director of Pelican Procurement Services.

Welcome to the summer issue of the Pelican Edge. Our magazine is designed specifically to help you as our clients, to have valuable information at your fingertips. As the current news is dominated by restarting the UK economy, this issue focuses on vital information to help you reopen and run your operation safely.

The last few months have required all of us to adapt to thinking and working differently, recognising that what we used to do may no longer work for the future. As businesses start their return to the workplace, we’ll have to adjust again. Returning to work will affect people in very different ways depending on their circumstances - both employers and managers are looking for the best ways to support their teams.

Anna-Maria Holt, one of our Mental Health First Aiders, shares five key steps to improve general mental and wellbeing – see page 25.

As part of reopening, many organisations are carrying out deep cleans and enhancing their hygiene standards, minimising the risk of contamination, protecting the health and safety of their employees and customers. This isn’t an easy task.

Working with leading hygiene expert, Diversey, we provide a number of valuable guides and useful downloads on infection control (page 9). Along with a reopening guide for hospitality operators which you will find on page 4, we hope you’ll have the information you need to reopen safely, but if there’s anything else you need please contact us.

The current market conditions are volatile, and product availability and pricing changes on a daily basis. The demand for certain key products

(i.e. PPE, hygiene products, safety products) is extremely high, so to help you, the Pelican procurement team is monitoring stock availability with suppliers and we have put together a list of critical key products that we can source for you – see page 28.

Technology has played a huge part in how we’ve managed to communicate and work during lockdown, and will continue to play an even greater role in our lives going forwards. Our Pi system has been vital for our clients in managing their businesses during this time, and the Pi team have done a great job to ensure it’s been continually available when customers needed it most.

They’ve also been busy completing the development of our latest module - ‘Picnic’. This new module has been developed in partnership with our NHS clients and provides a big leap forward in solving many problems relating to patient bedside ordering. What’s great about the system is Picnic’s versatility, making it appropriate for care homes, hospices and schools. Matt Ferris, Pi Product Manager, highlights on page 14 how

Picnic’s powerful benefits could support you.

The Pelican team have been busy, working safely from home, supporting our clients across all the sectors who were working hard on the frontline or providing key services. It has been a truly humbling experience to see clients, colleagues and suppliers alike, pulling together and collaborating in a way that we have not seen before. As we all continue to adapt, I’m confident that along with many other lines of business, we’ll all continue to evolve and innovate as we overcome the challenges that face us today.

Do enjoy reading the Pelican Edge, and please send your feedback to our Marketing Manager Simona Hardy on simona.hardy@ pelicanprocurement.co.uk Stay safe and well.

Franco.

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The Pelican Edge

EXPERTISE

REOPENING GUIDE FOR HOSPITALITY OPERATORS:

ADJUSTING YOUR FOOD SERVICE MENU OFFERING Keep it simple ▶ Efficiency is key. Start with a smaller menu to accommodate social distancing and fewer staff in the kitchen. This will also help you to reduce food costs and waste. ▶ Focus on the most popular dishes. ▶ Prepare dishes that can be eaten by hand. ▶ Adjust the recipe to simple versions/techniques, to reduce handling the food. ▶ Use pre-prepared or packaged goods where needed. ▶ Don’t offer buffet or salad bar stations.

COMMUNICATION & TRANSPARENCY ▶ Ensure customers feel safe and comfortable when coming back. ▶ Clearly communicate your new plans before you re-open, detailing: ▷ All safety policies and social distancing guidelines ▷ Hours of operation ▷ New menu items ▶ Use all channels of communication including email, website and all your social media platforms. ▶ Use signs, pop ups and posters as visual cues across your premises.

▶ Offer take away as some customers want the experience of a great meal BUT in the safety of their home. ▶ Keep all food covered with a lid/ individually wrapped.

PLACING ORDERS No more reusable menus. Instead you could try:

CONTACT US The Pelican team is here to help you to reopen safely. We are able to source everything from PPE, sanitation, cleaning, disposable to catering products – simply whatever you need to run a safe and hygienic operation that will restore confidence in your customers. hello@pelicanprocurement.co.uk 01252 940 106

▶ An email menu, sent to all guests at the time of booking so they are able to order in advance. ▶ Make sure you update your menu on your website. ▶ Use technology to enable clients to order and pay from their table on their mobile or tablet. ▶ Offer open Wi-Fi to make the experience seamless and simple.

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Summer 2020

DINING AREA

BATHROOM

Create a safe and comfortable environment for your diners

Non-stop sanitisation

▶ Keep diners apart 2 metres apart. Mark clearly the seating areas that are available. ▶ To make things cosier and less sterile, use natural barriers such as living walls. tall plants. curtains or bookcases filled with interesting books and artifacts. ▶ If possible, create outside dining space. People feel safer outside - but bear in mind your capacity if the weather changes! ▶ Remove physical items from the table no printed menu, condiments etc. ▶ Provide small cards indicating that tables are sanitised. ▶ Provide free standing sanitation station or hand gel for customers to disinfect their hands before seating. ▶ Regularly disinfect tables and any items customers may have touched. ▶ Some operators are employing ‘Covid-19 Bouncers’ - dedicated staff, to monitor social distancing and regular sanitation.

▶ Because restrooms are characteristically smaller spaces and most do not have circulating air, it is advisable that it is used by one person at a time, and are sanitized after each use. ▶ Introduce contactless towel dispensers, taps, and flushers if possible. ▶ Alternatively hand all guests warm moist towels with tongs, to cleanse their hands.

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Summer 2020

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SERVICES

ONLINE ALLERGEN TRAINING All catering operators have a legal responsibility to comply with the law and ensure that the food they serve is safe for all their customers. As many kitchens are reopening, caterers and hospitality operators will want their team to refresh their knowledge and improve confidence with regards to managing allergens.

Right now, however, face-to-face training is either impossible or very difficult. To help you, Pelican has partnered with Jacqui McPeake, an award-winning food allergen specialist in the catering industry, who runs online recognised qualification training (Highfield Allergen Level 3)- so you and your staff to learn from the comfort of your home or office.

Course details

Online Highfield Level 3 Award in Food Allergen Management in Catering Aimed at Managers, Supervisors, Chefs and anyone who has responsibility for managing food allergens in your establishment.

Easy way to learn The course is divided into 7 modules, and each module contains easy to follow units. Presentations are delivered using a series of videos.

You will receive ▶ Ongoing support throughout the course ▶ Opportunity for FAQs before the formal assessment ▶ Regular support via phone calls and Zoom calls, as required

Two training options Option 1: Recognised qualification with online assessment £120.00 per delegate The formal evaluation process is managed by Highfield Training Assessors who will work with you to confirm the assessment date and time.

Option 2: Certificate of completion £60.00 per delegate Access to the full course material, but no online assessment.

You will receive a certificate upon completion

To sign up for the courses, follow this link Register now →

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EXPERTISE

REOPENING GUIDE:

BACK TO SCHOOL MENU PLANNING With schools getting ready to welcome more children back over the coming weeks and months, the food service and the food on offer in your schools is likely to look quite different.

I’ve developed this check list to help you prepare and set up your food offer to support the wider reopening of schools.

Stay safe and good luck for the next weeks and months as you face these new challenges. If you would like any help with menu planning or menu reviews please do get in touch by emailing me at anna-maria.holt@ pelicanprocurement.co.uk

BACK TO SCHOOL MENU PLANNING CHECKLIST Reduce food provision to a simpler menu which might include packed lunches and cold options

Incorporate dried beans, and pulses which are both nutrient dense and a cost-effective source of protein for all

Go for quick and easy recipes that are scalable – hot options work better for this

Aim to provide a portion of protein, starchy food, vegetable, fruit, and a dairy food item at each mealtime

Offer simple and healthy foods that children at your school recognise

Limit pastry, and fried, batter or breadcrumb-coated food items

Use up any existing stocks of products and ingredients – remember to check these items are still in date Use seasonal produce, where possible

Remember that foods high in fat, sugar and salt - such as chocolate, confectionary, crisps and fizzy drinks - are not permitted under the School Food Standards

Include frozen and canned fruit and vegetables as these are still nutritious

Refresh your team’s knowledge on the 14 allergens

Let’s get back to business, safely Trust us to take care of you, and improve hygiene within your business.

With over 50 years’ experience in delivering hygiene services, we’re here to help you manage your response to the COVID-19 pandemic. We understand how crucial it may be for our customers to return to business safely, and to adhere to UK Government guidelines to protect visitors, customers and employees at all costs. phs are by your side, every step of the way, with the product suite and expertise to help you adjust to the new normal.

How phs can help…

Aircare Take care of the air we breathe.

Our core innovations in aircare will add value now more than ever – eradicating airborne pollutants, allergens and viruses to protect customer and employee well-being.

Hand hygiene More than ever, hand hygiene is top priority. Our hand sanitiser stand & wall mounted dispensers, including the one litre Auto Foam NO-GERMS™ hand sanitiser dispenser encourage effective hand hygiene. At 12kg, the sanitiser stand is stable with an automatic dispenser, and there is no need to touch the unit during use.

Social distance mats Our new COVID-19 social distancing and message mats help raise awareness and encourage safe hygiene practices, all whilst protecting floors from premature damage and reducing the risk of slips.

Specialist cleaning We have launched an emergency-response cleaning service for organisations specifically affected by COVID-19. Premises which have had a case of Coronavirus will be deep cleaned and sanitised by the emergency taskforce tackling those problem areas.

For further information please contact us on : United Kingdom : 01252 940 106 | hello@pelicanprocurement.co.uk

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Summer 2020

EXPERTISE

REOPENING GUIDE:

SETTING NEW HYGIENE & CLEANLINESS STANDARDS Many schools and hospitality operators are now in the process of reopening (or planning to reopen) their premises whilst facing challenges presented by the current pandemic environment.

The primary focus of course, is on protecting the health and safety of their employees and customers.

Many organisations will be changing their cleaning procedures and retraining staff to clearly spell out the new ‘norm’ of behaviour that will

Cleaning and sanitation are essential building blocks to infection prevention and outbreak control.

minimise risks of contamination and enhance safety.

This is not an easy task. Many large corporations are teaming up with industry specialists to help them elevate their hygiene practices, to reassure their customers.

To help you, we have teamed up with Diversey, a leading global provider of cleaning and hygiene solutions to share with you their expertise and best practice advice on infection control.

Specific attention must be paid to hand hygiene and frequentlytouched hard surfaces to avoid cross-contamination.

USEFUL DOWNLOADS

Schools

Taking the right precautionary measures will make the difference between a few isolated instances and a full-blown outbreak.

Hospitality

High risk touch points: Kitchen & Dining Room

Good hygiene practices to reduce infection risk

PDF (650KB)

A4 Poster, PDF (140KB)

Cleaning guide: Safe Kitchen & Restaurant

How to wash your hands

PDF (9MB)

Cleaning guide: Safe Schools PDF (9MB)

Hand hygiene A3 Poster, PDF (100KB)

A4 Poster, PDF (250KB)

How to apply hand rub A4 Poster, PDF (90KB)

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SERVICES

REOPENING GUIDE:

COMMERCIAL EQUIPMENT Joanna Leech, our commercial equipment specialist will help you adjust your food service offering by finding the right catering equipment solutions that will meet your budgets and needs.

We offer completely transparent and impartial advice Our pricing is guaranteed for a minimum of 30 days

PROTECT YOUR STAFF & CUSTOMERS TEMPERED GLASS SCREENING ▶ Glass shields are becoming popular personal protection solutions to safeguard employees and customers against the coronavirus.

▶ Tempered glass is a lot tougher, easier to clean and offers more durability (no scratches) and transparency than plastic screens.

▶ Glass can come in many different thicknesses and is fully toughened etc. for safety.

▶ If bespoke sizing is required, it can be made to measure and fitted to a range of different surfaces.

AIR & SURFACE STERILISER ▶ Eliminates bacteria, viruses, moulds, fungi and volatile organic compounds (VOCs), both in the air and on exposed surfaces, even in the hardest to reach places!

▶ Proven to reduce spoilage by extending the shelf-life of perishable food on average by 58%, and up 150% for certain produce.

▶ Proven to deplete harmful Listeria monocytogenes and Listeria innocua from surfaces to undetectable levels.

▶ Easy to change lamp and backup battery, requires no onsite engineer.

▶ Significantly improves hygiene standards and infection control for staff and customers.

▶ Power via a plug that allows flexible installation and easy connection to existing sockets or to switched spurs.

▶ Available in different sizes dependent on room size. ▶ Safe to use and for the environment.

▶ Low power consumption, 9-13W.

▶ Food area models are supplied with food safe shatter-proof lamps.

COMPLETELY TOUCH-FREE SANITISER SOLUTION ▶ Fully automated touch-free hand sanitiser station. ▶ A stand-alone module that can be placed anywhere (entrance, kitchen, restaurant, dining room, corridors..). ▶ Easy to operate by simply placing your hand under dispensing nozzle. ▶ Manufactured from robust 304 grade stainless steel, making

it suitable for most indoor and external environments. ▶ Contains 2 x 5 litre sanitiser containers. ▶ Includes worktop aperture for waste tissue disposal and two integrated paper towel dispensers. ▶ Supplied complete with plastic waste container that can easily be removed for cleaning/waste disposal.

Email joanna.leech@pelicanprocurement.co.uk or call 01252 705 205

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SERVICES

GRAB & GO AND TAKE AWAY SOLUTIONS GRAB & GO REFRIGERATION ▶ Grab & go units are available in a range of sizes running at heated, refrigerated or ambient temperatures.

▶ Range of finishes inc. stainless steel. ▶ Pop-up pods for grab & go: Instead of one large unit, perhaps smaller. pods can cater for different areas of the site. Units may include hot drinks, snacks, and a small chiller and hot cabinet for grab & go.

▶ Usually supplied with 3 or 4 shelves depending on the model. ▶ Perfectly suited for all food to go outlets and applications.

INSULATED FOOD DELIVERY & TRANSPORT SOLUTIONS ▶ Designed with food safety in mind so you can be sure that your food is kept at safe temperatures when handling and transporting both hot and chilled foods.

temperatures, giving you an easy and safe way to transport preprepared foods. ▶ Available in a range of sizes and finishes.

▶ Maximises the time available between preparing and serving food.

▶ Interlock and stack to ease transporting and maximise storage space.

▶ Designed to maintain safe food

MAXIMISE USE OF YOUR OUTSIDE SPACE HOW CAN JO HELP YOU?

Many organisations and hospitality businesses are looking for ways to increase their seating area. Catering operators are looking to create more comfortable and safer outdoor environments for their customers, as many people are inclined to feel safer outside.

▶ We offer a wide range of commercial outdoor furniture to meet your needs and budget.

Below is just a small selection of some of the furniture we offer ...

▶ We offer furniture that is fully guaranteed for heavy commercial outdoor use - and it can be used inside too.

Warm Grey

Azure

LIFETIME

FREE

LF SE L i g htw

e

Fit A legs SSE MB

LY

h ig

t

Chestnut Pea Green

GUARANTEE

Enviro Outdoor Furniture

DELIVERY

Email joanna.leech@pelicanprocurement.co.uk or call 01252 705 205

GET READY

2m

Bolero Sneeze guard

REF DE982

DESC H x 750mm W x 700mm

New

EACH £69.99

Bolero Ball and Dome Top Barrier Posts

Ropes not included

REF S651 S652 S653 S654

DESC Ball Top Chrome Plated Ball Top Brass Plated Dome Top Chrome Plated Dome Top Brass Plated

EACH £80.99 £80.99 £80.99 £80.99

Bolero Café Barriers Posts sold separately

for a wide selection of barrier, REF CF137 CF138 DL480 CG222

DESC Black Banner Red Banner Dark Blue Banner Dark Green Banner

solutions for your business check our website

EACH £62.99 £62.99 £62.99 £62.99

Bolero Luggage Racks

Bolero Barrier Post Ropes

REF CB510 GR397

REF CB511 U917 W612 Y806 CF136 GF947

Luggage racks are a perfect solutions for delivering takeaway food to doorsteps, allowing you to deliver the food in a safe, hygienic way and ensuring social distancing is maintained

DESC Stainless steel Rounded Black Rounded

EACH £38.99 £25.99

DESC Black & Stainless Steel Rope Blue & Stainless Steel Rope Red & Brass Rope Gold Twist & Brass Rope Black Twist & Stainless Steel Rope Red Twist & Stainless Steel Rope

EACH £23.99 £23.99 £23.99 £23.99 £23.99 £23.99

To order, please email hello@pelicanprocurement.co.uk

FOR THE NEW NORMAL Coba Social Distancing Floor Mats

New

One Way System Social Distancing Floor Graphic

New

15% discount

for Pelican customers on all products featured

People Social Distancing Floor Mat REF FN370 FN371

DESC Red. 2000(L) x 65(W)mm Blue. 2000(L) x 65(W)mm

Please Wait Here Social Distancing Floor Graphic

REF FN360 FN361

DESC 200(Ø)mm 400(Ø)mm

Please Wait Here Social Distancing Floor Graphic

Footprints Social Distancing Floor Mat EACH £49.99 £49.99

New

EACH £6.99 £18.99

New

REF FN372 FN373

DESC Red. 2000(L) x 65(W)mm Blue. 2000(L) x 65(W)mm

Please Stand Apart Social Distancing Floor Graphic

REF FN362 FN363

DESC 200(Ø)mm 400(Ø)mm

Please Keep Your Distance Social Distancing Floor Graphic

EACH £49.99 £49.99

New

EACH £6.99 £18.99

New

REF FN368 FN369

Please Keep Your Distance Social Distancing Floor Graphic

REF FN364 FN365

EACH £6.99 £18.99

DESC 200(Ø)mm 400(Ø)mm

DESC 200(Ø)mm 400(Ø)mm

Please Stand Behind This Line Social Distancing Floor Graphic

New

EACH £6.99 £18.99

New

Please Keep 2 Metres Social Distancing Floor Graphic

REF FN366 FN367

One way System In Operation Poster

REF REF FN357

DESC 400(W) x 300(L)mm

EACH £5.99

REF FN358

DESC 400(W) x 300(L)mm

EACH £5.99

REF FN359

DESC 600(W) x 100(L)mm

EACH £5.49

or call Pelican on 01252 940 106

DESC 200(Ø)mm 400(Ø)mm

FN654 FN655 FN656

DESC A4 Size A3 Size A4 Size Self-Adhesive A3 Size Self-Adhesive

New

EACH £6.99 £18.99

New

EACH £3.49 £5.49 £3.99 £6.49

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SYSTEMS

PICNIC - NEW PATIENT MEAL ORDERING APPLICATION

Matt Ferris, Pi Product Manager, is proud to introduce the latest Pi developments.

We are excited to tell you that we have launched a new bedside menu ordering module, which we call ‘Picnic’. Picnic has been developed in partnership with three NHS hospitals and provides a big leap forward in solving many problems relating to bedside food and beverage ordering.

For further details on the new Picnic system, please contact the Pi team who will be happy to assist.

Picnic provides a simple, userfriendly way via tablet to place orders for drinks, snacks and meals, with photos and descriptions of all available choices. Any potential allergens, cultural, medical or dietary requirements can be flagged so appropriate choices are made.

Plus, it includes a feedback function giving patients the ability to rate their meal or provide recommendations back to the kitchen.

pisupport@ pelicanprocurement.co.uk 01252 940 106

Picnic tracks the meal order by ward and bed and enables the kitchen staff to see choices as they are made,

in real time! This information helps catering teams to fulfil orders as efficiently as possible.

Picnic enables hospitals to create a range of menus with fully costed recipes, which integrates with the organisations’ overall Pi procurement system. This means they can automatically track budgets, stock, meal preferences and importantly provide complete nutritional and allergen information on every ingredient used in each dish.

From a management perspective, the system gives catering managers

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Summer 2020

access to live stock control tracking, meaning every menu choice is recorded. This allows the kitchen to better understand patient preferences, helping them plan future menu production to meet demand. By having complete visibility of spend analysis by recipe, it also means that budgets can be analysed by cost centres, nominals or by wards, giving better overall budgetary control.

Picnic’s features can be customised depending on need, making this module appropriate for use in care homes, hospices as well as schools.

FEATURES PATIENT ORDERING

PRODUCTION & PLANNING

✔ Built specifically to help manage patient meal ordering

✔ Live stock management (stock ordering availability)

✔ User-friendly, tablet based system

✔ Ordering status progress tracking

✔ Displays allergen & nutritional information during ordering

✔ Record of patient order selection preference

✔ Displays meal photos - helpful for nonEnglish speakers ✔ Ordering deadline prompts ✔ Track and manage special dietary requirements

✔ Allergen and nutritional matrix

REPORTING & ANALYSIS ✔ Customer meal satisfaction tracking ✔ Expenditure analysis & reporting

✔ Plan and review menu availability ✔ Manage patient food & ward's storecupboard orders

BENEFITS ✔ Simple, intuitive, easy to use & quick to learn ✔ Manages stock availability - staff are advised when 'no stock' is available ✔ Versatile - use the system to record patient orders and/or store-cupboard orders ✔ User configurable - fully control access rights & user privileges

✔ User-friendly branded production & dispatch downloads ✔ 100% accurate costing analysis which is detailed at ward, cost centre & nominal ✔ Production quantity management – Use historic demand to predict future production quantities.

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Sustainable Life Away from Home Tork is the leading global brand in workplace hygiene, inspiring and supporting you to think ahead so you’re always ready for business. From rethinking the ultimate guest experience, to re-imagining cleaning efficiencies and ways to become more sustainable, Tork is always finding new and better ways to improve your business.

Improve Hygiene Hygienic system securing hand towels are enclosed, and dispense 1 towel at a time.

Always available, continuously.

No wet floors thanks to dry hands.

Speed up flow Faster dispensing serves people in 3 seconds, quicker than jet air dryers**.

Taking a towel is always smooth and easy with our patented continuous towel system.

552500

552508

Save space Free up space in storage closets and on the cleaning carts by using one refill throughout the facility and double the towels you can carry as they’re compressed by 50%*

552550

552558

Free up time

100585

Avoid run outs with up to 250% more hand towels* and lower consumption thanks to one-at-a-time dispensing.

Top up when it suits you with up to 600 more people served between refills

Improve your sustainability performance Well-being Making hygiene accessible to all users.

Taking a towel is always smooth and easy with our continuous hand towel system.

For safety, these hand towels are certified for short term food contact.

Our Tork PeakServe® dispensers are ADA compliant and certified Easy-to-use for cleaners and users by the Swedish Rheumatism Association.

More from less 50% compressed towels enable you to store more towels on the trolley, save storage space, increase the number of towels per lorry, and reduce the environmental impact of transport.

Eliminate waste from stub rolls and over consumption with one-at-a-time dispensing.

Circularity

*Essity Internal PeakServe independent field test

Key features: - High capacity – up to 2100 towels - Top up in use – refill at your convenience - Fast and easy to refill – twice as fast - Fast dispensing – serves in 3 seconds - Continuous towels – connect between bundles - Compressed bundles – more towels in less space

THE ESSITY & TORK LOGO MUST BE KEPT THIS SIZE RELATIONSHIP ® ® Tork PeakServe hand towels are EUIN Ecolabel and FSC certified – the only Forest Certification recognised by LEED. This guarantees the product is made of fibres from responsibly-managed forests and other controlled sources and certifies products that meet high environmental standards.

Get ready for those critical moments – contact us for a trial today Tel: 01252 940 106 Email: hello@pelicanprocurement.co.uk

For Safe at Work toolkits visit Tork.co.uk/safeatwork

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EXPERTISE

MANAGING MALNUTRITION IN CARE HOMES DURING COVID-19: A PRACTICAL GUIDE FOR CATERERS

Care workers and catering staff in residential care homes are facing challenges affecting their residents’ nutritional status. The way food is prepared, served and eaten in care homes has changed because of social distancing, pressures on carers and a lack of additional mealtime support from outside helpers e.g. visiting family.

Identifying malnutrition Malnutrition is poor nutrition; described as a lack of energy, protein, and nutrient intake.

Malnutrition affects every system in our body including the immune system, temperature regulation and other major organs.

It is recommended practice for all residents to be screened for malnutrition on admission into a residential care home, and monthly after that. The MUST tool is usually used to assess nutritional status but during these challenging times, this may not always be possible.

An alternative tool, the Patients Association Nutrition Checklist

can be used to identify the potential risk of malnutrition.

Care homes should follow local guidance for managing residents at risk of malnutrition and put actions into place to address weight loss. This will often be in the form of a person-centred nutrition care plan.

Malnutrition and Covid-19 Malnutrition has been a concern in care homes during better times but is a bigger issue in the current pandemic climate. Care home residents are likely to be eating and drinking less during the pandemic for the following reasons:

▶ Social isolation – residents now eat alone in their rooms ▶ Less support around mealtimes due to stretched staffing levels and risk management ▶ Supporting family members not currently visiting to help during mealtimes ▶ Distress, fear, and anxiety associated with developing symptoms of Covid-19 ▶ Less will be known about new residents’ food likes and preferences ▶ Reduced menus and less access to a variety of foods ▶ Limited social interaction with other residents, carers, and family

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Summer 2020

Food for residents who are unwell with Covid-19 There is a definite increase of risk of malnutrition in people with Covid-19 due to: ▶ Poorer appetites ▶ Increase in energy required to fight the virus ▶ If short of breath, the body uses up more energy to breathe Residents who develop Covid-19 symptoms and become unwell will have specific food and nutrition needs. Caterers can help by providing: ▶ Softer/easy chew meals ▶ Extra sauces to soften food ▶ Small meals and snacks – for a little and often approach ▶ Appetising meals served not too cold or too hot

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HOW CAN CARE HOMES SUPPORT RESIDENTS AT RISK OF MALNUTRITION? Catering teams have a role in supporting carers and residents with a food first approach; an effective first line strategy recommended by BAPEN and the BDA. A Food First Approach: 3 simple steps ▶ Add Food Toppers to each meal ▶ Offer two snacks each day ▶ Offer two nourishing drinks each day A list of foods to help with the "Food First Approach: 3 simple steps" is available on the next page.

A caterers’ checklist of practical considerations Here is a checklist to help your catering teams ensure they are prepared to support residents at risk of malnutrition:

Do the catering team have sight of residents’ nutrition care plans?

Do the catering team have a list of residents who require a food first approach?

Does the food trolley include a selection of food items to help with a food first approach for easy access?

Do the catering team provide a list of snacks, food toppers and nourishing drinks available?

Are pictures or visual aids available to help residents make food choices?

Do the catering team have the key ingredients, snacks and drinks in stock?

If you, or your catering team require help with nutrition for your residents, please contact Pelican’s Dietitian, Anna-Maria Holt RD anna-maria.holt @pelicanprocurement.co.uk

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EXPERTISE

FOOD FIRST APPROACH: 3 SIMPLE STEPS Ensure residents with texture modified requirements receive food toppers and snacks with the correct texture and consistency.

STEP 1

Examples:

Add food toppers to each meal

▶ Double cream

▶ Whole milk

▶ Use foods of high nutritional value to make every mouthful count. ▶ Aim to add at least 1 topper to every meal and pudding.

▶ Butter ▶ Cheese ▶ Dried milk powder ▶ Mayonnaise ▶ Condensed milk

Food toppers help by: ▶ Making each mouthful more nourishing.

▶ Honey

▶ Increasing nutrient content of meals without increasing the volume.

▶ Jam

▶ Making food more palatable.

▶ Cream Cheese

STEP 2 Offer two snacks each day

STEP 3

▶ Peanut Butter

Examples: ▶ Cheese & biscuits 250 kcals

▶ Custard pot 130 kcals

▶ Full fat yoghurt 200 kcals

▶ Rice pudding pot 130 kcals

▶ Slice of fruit loaf 200 kcals

▶ Banana 100 kcals

▶ Biscuits (x2) 150 kcals

▶ Mini pork pie 190 kcals

How to make up fortified milk :

Offer two nourishing drinks each day

▶ 1-pint whole milk

▶ Use fortified milk for all milky drinks and cereal

▶ 1-pint = extra 200kcals and 22g protein

▶ Easy & cost effective ▶ Nutrient dense ▶ Encourage variety to suit different needs ▶ Plus, additional high energy puddings and/or cream shots depending on requirements.

▶ + 4 heaped tbsp dried milk >30g protein per 100g

More examples: ▶ Homemade milkshakes ▶ Hot chocolate with cream ▶ Coffee made with fortified milk ▶ Nesquick, Horlicks, or own brand vitamin shakes

19

Safely return to work with phs Interclean phs Interclean are experts in the cleaning and maintenance of all types of environments, and are the specialist cleaning division of phs Group. phs Interclean has an excellent reputation within the industry and can act as one stop shop for any phs Interclean prides itself on delivering high levels of service to customers, therefore you are guaranteed consistency of service and price at each of your locations.

We provide: • Emergency deep cleans

• Pigeon clean ups and prevention

• IT/keyboard cleaning

• Window cleaning

• Carpet cleaning

• Builders and sparkle cleans

• Upholstery cleaning

• Warehouse cleaning

•

• Clinical cleans

•

• Swab testing

•

• Needle pick up and hazardous waste disposal

• High Level cleaning

• Flood/sewage clean ups

• Kitchen and grease extraction deep cleans

• Prison cell cleans

• Grease trap cleaning

• Urine and excrement cleaning

• Duct work cleaning

• Window blind cleaning

• Washroom and shower deep cleans

• Ceiling tile cleaning

• Pressure washing

• Car park cleaning

• Comms room cleaning

Maintaining a clean and hygienic environment is more important than ever. As the leading hygiene provider in the UK, phs Interclean are ready to help businesses safely reopen.

We provide:

Coronavirus emergency taskforce Premises which have reported a case of coronavirus can be deep cleaned and sanitised by the phs Interclean Emergency Taskforce.

Reported cases will be cleaned and sanitised within 24-48 hours of commission.

• Professionally trained and experienced hygiene technicians • Specialist cleaning equipment and processes • Technicians available 24/7 • Nationwide coverage across the UK

Deep clean your workplace Ideal for business premises that are preparing to reopen, a deep clean is much more thorough than a daily tidy-up. It targets key areas to kill germs and improve appearance.

For further information please contact us on : 01252 940 106 | hello@pelicanprocurement.co.uk | phs.co.uk

Tweet us

@phsGroup

22

Summer 2020

The Pelican Edge

EXPERTISE

HEALTH & WELL-BEING:

FIVE TOP TIPS TO EATING WELL DURING 2020

Anna-Maria Holt RD, Company Dietitian

In this short article, our in-house dietitian shares her expertise on how to keep eating well during these challenging times.

We all know that a balanced diet is good for our health - but can eating well help us stay well during the pandemic?

At Pelican, we believe well-being matters, and are committed to supporting our colleagues and clients make healthier food choices.

To help you, we asked our in-house dietitian Anna-Maria Holt to share five top tips to stay well.

If you would like to learn more on the subject of eating well, here are some useful links: Jack Monroe recipes Love Food Hate Waste British Dietetic Association recipes British Dietetic Association Covid-19 Advice for the general public

The Pelican Edge

Summer 2020

5 TOP TIPS TO STAY WELL 1. No magic bullet Firstly, be aware that there are no magic bullets. Supplements, herbal extracts, special diets, nutrients or superfoods are not going to boost your immune system or protect you from getting Covid-19.

The best thing you can do is to eat a varied diet over time. This will look different for everyone as it depends on food likes, budgets, religious and cultural needs.

The Eatwell Guide remains the recommended balance of food groups to eat over a period of weeks and months.

such as beans, lentils and other pulses e.g. chickpeas, peas, black beans etc. Follow that rainbow!

3. Feed your gut bacteria We don’t yet know how gut health affects how people experience and recover from Covid-19, but the science is beginning to tell us that our gut bacteria may play some role in immunity.

Increasing the amount and variety of plant foods across the week to about 30 different types can help with feeding your gut bacteria and increasing the diversity of these gut residents. Eating fermented foods (e.g. kefir and sauerkraut), adopting relaxation techniques, and exercise can also help your gut stay healthy.

4. Take your Vitamin D

Go for fresh and seasonal, if you can get it. But don’t forget that frozen, dried, and tinned ALL count and are good for you. Include a variety of other plant foods too

5. Be kind to yourself During these challenging times, it is important to be kind to yourself and not to feel guilty about what you eat or don’t eat. Try to avoid unnecessary restrictions such as “crash diets” or limited meal plans. Instead focus on practising mindful eating.

2. Eat a rainbow We all know eating 5 fruit and vegetables is good for us, right?

But do you know that it’s getting the variety that is important?

Ordinary fruit and veg like apples, bananas, broccoli, carrots, and tomatoes are as good as any other new imported varieties.

Vitamin D is needed for bone health and it could help our mental health too. We can take Vitamin D in tablet form or as a spray and we can buy from health shops, supermarkets, pharmacies and online. Look for 10 micrograms (μg) doses and take this daily.

We have all been told that it is a good idea to take vitamin D supplements during lock down.

This is because many of us will be spending less time outdoors and may not be getting enough sunlight on our skin to produce the right amounts of this vitamin in our body.

When eating a snack or meal, give that your full attention and take your time. Allow yourself treats and saviour the taste and eating experience. If you can portion out what you are going to eat beforehand, that can help avoid overeating. Stay active and draw up a list of things to do that you enjoy that can replace boredom eating.

Staying hydrated, exercising and staying connected are just as important as what you are eating during this time.

For further advice or help with regards to nutrition, diet or well-being, please contact Anna-Maria Holt RD anna-maria.holt @pelicanprocurement.co.uk

23

NO VAT

until 31st July 2020.

Official UK GOV approved.

Protecting your business in the new normal Stay safe post-lockdown with our range of Personal Protective Equipment (PPE), social distancing garments and handy Stay safe kit bags – all designed to help keep you and your colleagues protected.

Face Masks - 2 Ply

Face Masks - 3 Ply

Medical Face Mask - 3 Ply

Reusable up to 30 washes • 100% polyester • 10 per pack • Non medical masks - Public use

Reusable up to 30 washes • 100% viscose • Minimum quantity of 5 • Non medical masks - Public use

Disposable masks for medical use • Type IIR masks • 3 layer structural protection • Shaped nose clip • Comfortable and breathable • Fit to face MK31

MK24

MK25

Stay Safe Kit Bags

Stay Safe T-Shirts

Containing a number of essential products. Includes: 1x Hand Sanitiser, 1x MK25 Face Mask, 1x Garment Disinfectant, 1x Upholstery Disinfectant HP956

Polite visual reminders of social distancing. Premium crew neck t-shirt with various colour options

Hand Sanitiser (125ml) 70% alcohol • Kills 99.9% Bacteria • Pack of 5 HP952

HP957 Colours:

Helping to keep you safe whilst you work General information and new customers contact

hello@pelicanprocurement.co.uk Call: 01252 940 106

Order via your Cherry Pi account or by phone/email Orders@alexandra.co.uk Call: 01454 876028

Gloves D5000 • Disposable 3.5g Nitrile Gloves in Blue • 100 gloves per box • Conforms to EN374 GLV2

The Pelican Edge

Summer 2020

CULTURE

COVID-19 MENTAL WELLBEING:

LOOKING AFTER YOURSELF AND YOUR TEAM At the start of the pandemic, 54% of people surveyed said the situation was having a moderate to severe negative impact on their mental health.

It has now been several months with people living in crisis mode and with acute uncertainty.

The crisis is affecting people in very different ways depending on their circumstances, and that includes the most basic requirements of life such as sleep. A survey by King’s College University found that more than half of the UK population has struggled with sleep during lockdown.

TIPS FOR STAYING MENTALLY STRONG As we are facing prolonged disruption and anticipating how the new normal at work will look like. Many employers and line managers are looking for ways to stay committed and energised and motive their teams.

Below are some tips on how to turn those essential psychological needs and stay mentally strong: ▶ Provide personal as well as practical support ▶ Be human, humble and humorous ▶ Focus on what we can/ are doing ▶ Bring teams together through virtual huddles ▶ Act as a source of positive energy

FIVE KEY PSYCHOLOGICAL NEEDS Research by MindGym, has found that there 5 key psychological needs that have direct impact on the way we perform at work and our general mental and health wellbeing. And all these needs are under greatest threat during the pandemic:

1. Agency “I am in control of my destiny”

▶ Celebrate colleagues’ successes ▶ Instead of asking “How are you?” try asking “What’s been good about today?”

2. Hope “I can see my way to a better future” 3. Belonging “I feel connected” 4. Purpose “My work matters” 5. Joy “My work makes me happy"

For more practical ideas for keeping you and your teams focused and mentally strong during this time, email: anna-maria.holt @pelicanprocurement.co.uk

25

When did you last check your energy bills?

Chances are, you’re using more than you need to, and paying more than you should

Trinity Energy Services can help you reduce energy overheads. hello@pelicanprocurement.co.uk

Our two-stage consultancy approach Pay less for what you consume

Consume less by improving efficiency

We’ll find you the best supplier, contract term and strategy

Our Energy Health Check lets you to benchmark your business against those in the same industry and of a similar size, to look for savings opportunities

Our Bill Checking Service for electricity, gas and water provides peace of mind and ensures you only pay for what you need Our access to tariffs from major gas and electricity suppliers, allows us to find competitive energy prices for your business

Our structured approach will create an energy management strategy to reduce your usage often by 20% or more We’ll support you with ways of securing external funding for energy efficiency improvements We’ll project manage any upgrades to ensure your investment is delivered on time, on budget, and drives the expected efficiencies and payback

Benefits Free and impartial advice, from your one stop service for electricity, gas and water We complete a 360° health check of your business, and identify savings and areas of waste We advise on the best supplier, contract term and strategy (float or fix) to meet your specific needs Your contract will always be directly with the supplier(s)

Working with you, our dedicated account manager will tailor-make an energy plan to match your organisation’s needs and deliver time and cost savings We take care of the switching process for you, and renewing your contracts We run periodic checks to ensure the contracts and prices are in line with what was agreed with each supplier to ensure you are getting the best return on your investment

Contact us today for a confidential price review hello@pelicanprocurement.co.uk or call us on 01252 940 106 Trinity Energy Services works in partnership with Powerhouse Energy Management to utilise the buying power of energy cluster clients to improve pricing and work with stronger supply chain partners. www.powerhousegeneration.com

hello@pelicanprocurement.co.uk

28

Summer 2020

The Pelican Edge

EXPERTISE

REOPENING GUIDE:

BUYING CRITICAL KEY PRODUCTS TO SAFELY RUN YOUR OPERATION The demand for PPE, safety equipment, cleaning products, disposable items are extremely high.

The current market conditions are very volatile and product availability and pricing changes on daily basis.

There is a pressure from the industry to ensure that the needs of NHS and front-line key workers are met with priority.

The key is to give suppliers plenty of notice for your needs and be flexible for alternative products.

PERSONAL PROTECTIVE EQUIPMENT (PPE) Masks, Gloves, Aprons and other PPE

Non-contact Infrared Thermometers

Hand Sanitizers and Hand Soap

Safety Shields and Sneeze Guards

HOUSEKEEPING & CLEANING Disinfectants, wipes and cloths

Clean-up and remediation services

Paper hygiene products

Refuse sacks and bin liners

Air filtration enhancements

Health and safety signage, 2 meter posters

Class 10 (and lower) clean room classification and microfiber systems

Below we have put together a list of critical key products that our procurement team is able to source for you in these difficult times. Or you can download the list as a PDF. The Pelican procurement team is proactively monitoring stock levels for the critical items and prices with suppliers every day.

To ensure that you receive all the products you need, review the list and contact our team with your requirements - they are here to help.

The Pelican Edge

Summer 2020

OUTDOOR FACILITIES Furniture including tables, chairs, benches and more!

Parasols and patio heaters to keep guests comfortable

SAFETY EQUIPMENT Reusable plastic and melamine packaging for individual meals

Screens and sneeze guards inc. counter mounted/free standing

Antibacterial dining wear – plates, trays, platters, cutlery & bowls

Air & surface steriliser – wall mounted unit

Touch-less soap dispensers

Insulated food bags for food transportation

Food holding equipment

Refrigeration equipment of any type

Isolation rooms – modular and temporary

Knee operated or sensor tap wash hand basins

Mobile free-standing wash hand basin units

Free standing sanitise station

DISPOSABLE PACKAGING Food to-go packaging

Cutlery packs and napkins

If you need assitance purchasing any of the items listed, just get in touch! hello@pelicanprocurement.co.uk or 01252 940 106

29

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